KR20220144154A - Legal Counseling Service System - Google Patents

Abstract

The present invention relates to an online legal counseling service system in which a customer can conveniently request legal counseling or a case request online. The system comprises: a legal expert recommendation unit which transmits information on legal experts rated by field to a service application for a customer while extracting and transmitting the information on legal experts that meet customer filtering conditions from an expert pool, and which processes a consultation reservation according to a customer request; a legal consultation unit which records a non-face-to-face Internet call between the customer and legal expert through a customer and expert service application, which automatically creates a transcript file related to the recording, and which stores and manages the transcript file together with a recording file; and a counseling history management unit which stores and manages consultation and case-related request information transmitted through the customer and professional service application in time series for each customer of each legal expert in an information DB.

Description

Online Legal Counseling Service System {Legal Counseling Service System}

The present invention relates to an online legal consultation service system, and more particularly, to an online legal consultation service system in which a customer can conveniently request legal consultation or a case request through online.

As society becomes complex and diversified, various and new types of legal problems are occurring between individuals, between companies, or between individuals and companies. To successfully resolve these legal issues, you need the help of a legal expert.

It is true that, unless you are a party involved in a legal dispute, it is true that the general public has a hard time figuring out which legal expert to find help with to solve a legal problem from the start.

It is common for ordinary people who want to get help from a legal expert to receive legal advice through the help of an acquaintance who has received legal services, or through a network such as academia or Jiyeon, or by visiting a lawyer or a solicitor's office near the place of residence or work.

However, considering that legal experts also have their own fields of expertise depending on their thesis, work experience, or work field, they can learn their laws through legal experts who are simply introduced through personal networks or legal experts located in regional bases. There are not enough aspects to solve enemy problems in the best possible state.

Therefore, it is necessary to develop a new type of system that allows the general public to find and request the best legal experts in each field more conveniently and easily.

Legal experts also need the help of a system that can provide legal services at a minimum cost while maximizing their professional field, experience, or ability while at the same time attracting clients.

Moreover, if the support tasks necessary to provide the best legal service can be automated and applied to the online legal service provision, the loss of time and money required for legal consultation and legal service provision can be minimized, and the loss of information caused by omission or neglect Errors in interpretation of possible legal issues can be prevented in advance.

Republic of Korea Patent Publication No. 10-2019-0022030 Republic of Korea Patent Publication No. 10-2194683

Accordingly, the present invention is an invention created according to the above-mentioned necessity, and the main purpose of the present invention is to provide online information of legal experts specialized in each field, so that customers can easily find and receive legal advice from legal experts who are suitable for them. In providing an online legal consultation service system,

Further, another object of the present invention is to provide an online legal consultation service system that can provide the best legal service while minimizing the expenses required for legal service provision work by allowing several legal experts to share an artificial intelligence assistant online. is in

In addition, another object of the present invention is an artificial intelligence-based legal counseling service that can prevent errors in interpretation of legal problems due to omission of information transmitted in relation to case request by automating support tasks necessary to provide legal services to provide a system.

In addition, by inducing customers who wish to seek legal advice to set additional filtering conditions for legal experts, we are providing an online legal counseling service system that supports the selection of the best legal experts who feel close to them and provides legal services.

It is to provide an online legal consultation service system that can maximize the work efficiency of legal experts by automatically recording or creating and managing legal consultation schedules, legal consultation contents and details, and non-face-to-face consultation contents.

The online legal counseling service system according to an embodiment of the present invention for achieving the above object is a service system that is executed on a server computer or can be implemented on a server computer,

The legal expert recommendation department, which delivers the information of legal experts who are rated as experts by field, to the customer service app, extracts and delivers the information of legal experts that meet the customer filtering conditions from the expert pool, and handles reservations for consultations according to customer requests; ;

A legal consultation processing unit that records a non-face-to-face Internet call between a customer and a legal expert through a customer and professional service app, automatically creates a recording-related transcript file, and stores and manages it together with the recorded file;

It characterized in that it includes a; counseling history management unit for time-series management of each legal expert customer-specific request information for consultation and case delivered through the service app for customers and experts;

Furthermore, a data linkage unit for requesting a transcript correction or stenographic record by transmitting the selected recording and recording file or the received recording file through the professional service app to an affiliate account or server;

If there is a call request through the customer service app during the automatic response time, at least an automatic response guidance message requesting input or transmission of customer information and consultation field is sent, and missed information that is input or transmitted in response to each guidance message It is another feature that includes; a shared assistant that stores and manages by experts.

In the online legal consultation service system including the above-described configuration, the shared assistant generates a push message including customer terminal identification information, customer name and consultation field identification information from the out-of-office information, and transmits it to the mobile terminal of a legal expert Another feature is the request.

Furthermore, in some cases, the above-described online legal counseling service system may further include a billing processing unit that prepays legal counseling fees before non-face-to-face Internet calls after completion of counseling reservation processing;

It may further include a service app for legal experts that is installed and executable in the memory of the legal expert terminal, such a legal expert service app,

Another feature is that it includes a face-to-face counseling processing unit for requesting recording by transmitting the face-to-face counseling sound input in response to the face-to-face counseling recording request to the legal counseling processing unit, and automatically generating and storing and managing the recording-related transcript file.

In addition, each legal consultation processing unit of the above-described online legal consultation service system is characterized in that it adds a time stamp when automatically generating a recording-related transcript file.

According to the above-described technical problem solving means, the present invention provides online information of legal experts specialized in each field, so that the general public can conveniently find legal experts suitable for their purposes and inclinations online and receive legal advice. has advantages,

Furthermore, the present invention has an advantage in that it is possible to provide the best legal services while minimizing the expenses required for legal service provision work by allowing several legal experts to share an artificial intelligence assistant online.

In addition, the present invention has the advantage of being able to prevent errors in interpretation of legal problems in advance due to omission of information transmitted in relation to case request by automating support tasks necessary to provide legal services,

By inducing customers who want legal advice to set additional filtering conditions for legal experts, they can select the best legal experts who feel close to them and receive legal services. It has the advantage of maximizing the work efficiency of legal experts by automatically recording or creating and managing the contents.

1 is an exemplary diagram of a peripheral configuration of an online legal counseling service system according to an embodiment of the present invention.
2 is an exemplary block configuration diagram of an online legal counseling service system according to an embodiment of the present invention.
3 is an exemplary service flow diagram of an online legal counseling service system according to an embodiment of the present invention.
4 to 10 are exemplary views of a user interface screen displayed by a service app for customers and experts according to an embodiment of the present invention.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The following detailed description of the present invention refers to the accompanying drawings, which show by way of illustration a specific embodiment in which the present invention may be practiced, in order to clarify the objects, technical solutions and advantages of the present invention. These embodiments are described in sufficient detail to enable those skilled in the art to practice the present invention.

Also throughout this description and claims, the word 'comprise' and variations thereof are not intended to exclude other technical features, additions, components or steps. Other objects, advantages and characteristics of the present invention will become apparent to a person skilled in the art in part from this description and in part from practice of the present invention. The following illustrations and drawings are provided by way of illustration and are not intended to limit the invention. Moreover, the invention encompasses all possible combinations of the embodiments indicated herein. It should be understood that the various embodiments of the present invention are different but need not be mutually exclusive. In addition, it should be understood that the location or arrangement of individual components within each disclosed embodiment may be changed without departing from the spirit and scope of the present invention. Accordingly, the detailed description set forth below is not intended to be taken in a limiting sense, and the scope of the present invention, if properly described, is limited only by the appended claims, along with all scope equivalents to those claimed.

Unless otherwise indicated herein or otherwise clearly contradicted by context, items referred to in the singular encompass the plural unless the context requires otherwise. In the description of the present invention, if it is determined that a detailed description of a related known configuration or function, for example, billing or payment processing, may obscure the gist of the present invention, the detailed description thereof will be omitted.

First, FIG. 1 illustrates a peripheral configuration diagram of an online legal counseling service system 200 according to an embodiment of the present invention.

As shown in FIG. 1, the online legal consultation service system (hereinafter referred to as 'legal consultation service system) 200 according to an embodiment of the present invention is a legal system so that customers who can connect through a communication network can receive legal consultation online. We provide services that connect professionals.

In the following, legal consultation is defined as consulting with a legal expert. It is defined as including these assigned experts.

That is, the legal consultation service system 200 according to an embodiment of the present invention not only matches customers and legal experts who can be accessed through a communication network online, but also provides communication between the matched customer and the legal expert. By managing case-related request information online, customers can more easily find and consult with legal experts, and legal experts can conveniently attract customers online as well as conveniently manage case-related request information.

For reference, the customer terminal 100 and the legal expert terminal 300 described below include portable terminals such as smart phones as well as stationary terminals such as general computer systems. Of course, the legal consultation service system 200 to be described below may also provide a legal consultation service according to an embodiment of the present invention in the web environment as well as the app environment.

In the embodiment of the present invention, it is assumed that the customer service app and the professional service app are installed in the customer terminal 100 and the legal expert terminal 300, respectively, for receiving legal consultation services. Of course, the legal consultation service system 200, which will be described below, is also connected to the public telephone network to record legal advice delivered through the public telephone network, and may also generate a transcript file for the recorded file.

Hereinafter, the configuration of the above-described legal counseling service system 200 will be described in more detail.

2 illustrates a block diagram of a legal consultation service system 200 according to an embodiment of the present invention, wherein the legal consultation service system 200 includes:

Information of legal experts rated as experts by field (divorce, inheritance, gift, bankruptcy, criminal, etc.) A legal expert recommendation unit 205 that extracts and delivers from the pool 235 and handles reservations for consultations according to customer requests;

A legal consultation processing unit (210) that records a non-face-to-face Internet call between a customer and a legal expert through a customer and professional service app, automatically creates a recording-related transcript file, and stores and manages it in the information DB 240 together with the recording file )Wow,

and a consultation history management unit 215 that time-series the consultation and case-related request information delivered through the customer and professional service app for each legal expert customer, and stores and manages it in the information DB 240 .

For reference, the above expert grade assigned to each legal expert is a grade calculated by giving weight to one or more of the number of cases accepted by field, probability of winning compared to case acceptance by field, customer evaluation grade, years of service, and the grade granted by the accredited certification association. can These expert ratings allow clients to objectively verify the credibility of the legal experts they wish to contact. Of course, in a variant embodiment of the present invention, it may be designed to provide information of experts who have not been graded as experts.

On the other hand, the customer filtering condition is a condition set by the customer to filter only some of the many legal experts, and can be set through the customer service app. The customer filtering condition may be set to values selected from one or more of the working area, school of origin, gender, professional field, region where the customer is currently located, and no selection for the legal expert. The region in which the customer is currently located may utilize GPS information of the customer terminal 100 .

In addition to the above-described configurations, the legal consultation service system 200 according to an embodiment of the present invention provides a recording and transcript file or a professional service app selected through the professional service app installed in the legal expert terminal 300 according to the implementation method. A data linkage unit 220 that transmits the recorded file transmitted through the affiliate account (eg, stenographer account) or affiliate server (eg, stenographer operating server) to request correction or stenography of the transcript;

If there is a call request through the customer service app during the automatic response time, an automatic response guide message requesting input or transmission of at least customer information (customer name and customer terminal identification information) and consultation field is sent, and responds to each guide message It may further include a shared assistant (assistant, 225) for storing and managing the input or transmitted out-of-office information (eg, customer name and customer terminal identification information, consultation field, etc.) in the information DB 240 for each expert.

Through such a shared assistant 225, each legal expert can obtain the effect of having a personal assistant, so there is an advantage that can be economically advantageous compared to operating an individual office.

On the other hand, the sharing assistant 225 generates a push message including customer terminal identification information, customer name and consultation field identification information from the absence left information and requests transmission to the legal expert's mobile terminal, thereby providing counseling that comes to him even when he is not in the office. You can respond quickly by receiving customer information from a remote location. Of course, the sharing assistant 225 may pop up the push message to the legal expert terminal 300 instead of the mobile terminal.

In addition to the above-described additional configuration, the legal consultation service system 200 according to an embodiment of the present invention may further include a billing processing unit 230 for pre-payment of legal consultation fees before non-face-to-face Internet calls after consultation reservation processing is completed. If a face-to-face consultation is conducted after completing the consultation reservation process, the legal consultation fee can be paid at the consultation site. The procedure for prepayment of these legal consultation fees may be changed as needed.

As another deformable embodiment, the above-described legal consultation processing unit 210 may add a time stamp when automatically generating the recording-related transcript file. As a method of adding, by adding a time stamp (time) to the beginning of each conversation, the focus can be automatically moved to the time-stamped text during playback. Of course, a method of adding a timestamp to a specific word can be selected, and a timestamp can be added for each speaker.

In the information DB 240 not described in FIG. 2 , consultation and case-related request information for each client of each legal expert who has a consultation reservation or consultation matching is time-serialized in a timeline manner, and stored and managed. Here, it is preferable to understand that the consultation and incident-related request information includes a file recorded during consultation and a transcript file of the recorded file. It is preferable to understand that it is a recording file.

Information (personal information, performance information, evaluation information, etc.) of legal experts such as lawyers, lawyers, and patent attorneys is stored in the unexplained expert pool 235, and the information of these legal experts is It is periodically updated based on the information provided or the performance information provided by each legal expert for whom membership is granted.

Meanwhile, the legal consultation service system according to another embodiment of the present invention may further include a service app for legal experts installed and executable in the memory of the legal expert terminal 300 in addition to the above-described technical components.

The service app for legal experts transmits the face-to-face counseling sound input in response to the face-to-face counseling recording request to the legal counseling processing unit 210 to request the recording, and automatically generates the recording-related transcript file (using Speech to Text technology) for information It may include a face-to-face counseling processing unit (not shown) for requesting storage management in the DB 240 . As a result, the legal professional service app uploads the counseling contents during face-to-face counseling to the legal counseling service system to obtain the recorded effect, as well as to automatically create a transcript file for the recorded file so that it can be managed online. .

Hereinafter, the service operation of the above-described legal consultation service system 200 will be described in more detail.

3 is a service flow diagram of the online legal consultation service system 200 according to an embodiment of the present invention, and FIGS. 4 to 10 are user interfaces displayed by the customer and professional service apps according to the embodiment of the present invention. Each screen is illustrated.

Referring to FIG. 3 , it is assumed that customer and professional service apps necessary for receiving or providing legal counseling services according to an embodiment of the present invention are installed in terminals 100 and 300 of customers and legal experts. . Under this assumption,

The customer runs the customer service app installed in his/her terminal 100 to access the legal consultation service system 200, and inputs personal information as well as customer filtering conditions or pre-registers (step S10). The above customer filtering conditions are conditions for filtering legal experts who meet their selection criteria. Their fields of interest, work area of legal experts, school of origin, gender, field of expertise of legal experts, expert ratings, number of cases in the field of interest , may be set to values selected from one or more of several items, such as the prevailing probability of the field of interest, no selection, and the like. These customer filtering conditions are values that can be newly input according to the field of expertise of a legal expert to access and find in the system 200 . For reference, the personal information may include a customer name, customer terminal identification information, age, gender, occupation, and the like.

For reference, the legal expert information stored and managed in the expert pool 235 is periodically registered or updated according to the information provided by each legal expert association or the renewal request of each legal expert (step S15). It would be desirable to update the information required to be updated after being verified by public institutions or professional associations to ensure reliability.

As described above, the information of each legal expert is registered in the expert pool 235, and when a customer who wishes to consult with a legal expert accesses the system 200 and inputs or registers customer filtering conditions, a legal expert recommendation The unit 205 extracts information of legal experts that meet the customer filtering conditions from the expert pool 235 and delivers it to the customer terminal 100 (step S20). The customer terminal 100 , more specifically, the recommended legal expert information delivered to the customer service app is displayed in the form illustrated in FIG. 4 . When the customer selects a recommended legal expert to check detailed information of the recommended legal expert (or legal expert group) through the screen displayed in FIG. 4, as shown in FIG. 5, the customer can check the information of the selected law firm, , If you select an expert you belong to, you can check the information of the legal expert.

When the customer who has confirmed the detailed information of the recommended legal expert selects the reservation button on the screen shown in FIG. 5 or requests legal advice (step S25), the legal expert recommendation unit 205 displays the consultation reservation screen as shown in FIG. It is displayed on the customer terminal 100 . Such a display screen reflects the consultation reservation schedule of the selected legal expert so that the available consultation time is displayed, thereby inducing the customer to make a reservation at the corresponding time, and this is only an example. As a transformable embodiment, the request for a legal consultation appointment can be directly delivered to the legal expert selected by the customer, and the date and time that the legal expert can consult with the consultation appointment request is retransmitted to the customer to coordinate the consultation appointment schedule under bilateral consultation. method may be taken. What is important is that the legal expert recommendation unit 205 handles the consultation reservation according to the customer request so that the consultation reservation can be made in a way that the legal expert accepts in response to the customer's consultation (reservation) request (step S30).

When a consultation reservation is made by the legal expert recommendation unit 205 as described above, by transferring reservation information related to the consultation reservation to the billing processing unit 230, the billing processing unit 230 pays a legal consultation fee based on the consultation reservation time. Pre-payment processing (step S35).

Since the cost advance payment processing method may use one of several known methods, a detailed description thereof will be omitted. The above-described prepayment processing of legal consultation fees may be programmed to be processed by the legal expert recommendation unit 205 .

A customer who has paid the legal consultation fee in advance can make a non-face-to-face Internet call (SIP/JavaScript) with the legal expert through the 'My Request' screen as shown in FIG. 6 on the consultation reservation date. That is, when a customer requests a non-face-to-face Internet call with a pre-booked legal expert on the 'My Request' screen (step S40), a non-face-to-face Internet call is made according to the legal expert's response.

As such, when a non-face-to-face Internet call path is formed between the terminals 100 and 300 of the customer and the legal expert and a call is started, the legal consultation processing unit 210 provides the customer and legal expert through the customer and professional service app. A non-face-to-face Internet call is recorded between the two, and the recording-related transcript file is automatically generated and stored and managed in the information DB 240 together with the recorded file (step S45).

For reference, the legal consultation processing unit 210 may add a time stamp when automatically generating the recording-related transcript file, but may add a time stamp for each speaker having a tone difference, for example.

During a non-face-to-face Internet call, before or after the call, the client and the legal expert can transmit the necessary case-related request information (SRTP/WebRTC) (step S50), and these information are also the information of the requesting customer and the information DB ( 240) is stored (step S60) and managed.

In the above example, a non-face-to-face Internet call is exemplified, but the customer may find a legal expert who has been reserved for counseling and provide counseling in a face-to-face manner.

In an embodiment of the present invention, a professional service app may be used in order to record the content of the face-to-face consultation and to generate a transcript file corresponding to the recorded content.

That is, during face-to-face consultation, the legal expert executes the recording button supported by the professional service app installed in his/her terminal 300 . If there is such a request for recording of face-to-face counseling, the face-to-face counseling processing unit constituting the professional service app transmits the input face-to-face counseling sound to the legal counseling processing unit 210 in real time to request a recording, and to request the generation of the recording-related transcript file. . As a result, the face-to-face counseling sound is transmitted to the legal counseling processing unit 210 to generate one recording file, and a transcript file corresponding to the created recording file is created and stored and managed in the information DB 240, an embodiment of the present invention According to the legal consultation service system 200 may generate and store a recording file and a transcript file according to non-face-to-face and face-to-face consultation.

On the other hand, the consultation history management unit 215 constituting the legal consultation service system 200 according to the embodiment of the present invention provides the consultation contents and case-related request information delivered through the service app for customers and experts for each customer of each legal expert. It is time-series and stored and managed in the information DB 240 . Accordingly, if there is a request for viewing customer information from a legal expert (step S65), the consultation history management unit 215 sequentially lists the consultation and case-related request information that is time-serialized in a time-line manner for each customer as shown in FIG. It is transmitted to the legal expert terminal 300 (step S70). Accordingly, the legal expert can select and listen to or read necessary consultation contents and case-related request information through the screen shown in FIG. 7 .

For reference, FIG. 8 shows a screen for checking a recorded file and a transcript on a display screen in which time-series counseling and event-related request information are listed. In the case of the face-to-face conversation transcript, it can be seen that a time stamp (time display) is added to the beginning of each conversation as shown. When the transcript is played, the focus automatically moves to the text of the corresponding part. When the upper export icon is selected on the display screen, it is possible to provide a sharing function for saving a transcript file and writing a stenographic record.

That is, as a deformable embodiment, the data linkage unit 220 that can be added to the legal consultation service system 200 is a stenographic office that is an affiliate of a recording and transcription file selected by a legal expert or a recording file transmitted from a customer/legal expert. You can request correction of transcript or stenographer by sending it to your account or server. It is desirable to transmit the recorded file together for transcription correction. 9 shows a screen for selecting a stenographic office that can be interlocked, and this screen may be displayed on the legal expert terminal 300 by the professional service app.

Meanwhile, as a deformable embodiment of the present invention, the legal consultation service system 200 may further include a shared assistant 225 , thereby providing a secretary function to each legal expert corresponding to a member.

The sharing assistant 225 transmits an automatic response guidance message requesting input or transmission of at least customer information and consultation fields when there is a call request through the customer service app during the automatic response time, and is input in response to each guidance message Or, it stores and manages the transmitted absent-leave information by experts.

More specifically, the legal expert may request an automatic response through his/her service app (step S75). When there is a request for an automatic response from the legal expert, the sharing assistant 225 sets the automatic response mode for the legal expert who made the request (step S80).

When a consultation call request is received from a legal expert with an automatic response mode set (step S85), the shared assistant 225 enters at least customer information (customer name and customer terminal identification information), counseling field (divorce lawsuit, compensation for traffic accident, etc.) Alternatively, an automatic response guide message that requests transmission sequentially is transmitted, and information input or transmitted in response to each guide message is set as out-of-office information and stored for each expert who requested an automatic response (step S90).

Then, the sharing assistant 225 generates a push message including the customer terminal identification information, the customer name, and the consultation field identification information from the absent information, and transmits it to the legal expert's mobile terminal or terminal 300 (step S95). The transmission request here may be interpreted as a request to the telecommunication company to transmit the short message. By receiving such a short message, the legal expert can quickly respond to the customer's call by trying to talk to the customer who requested the call. 10 illustrates a screen for setting an automatic response time through the professional service app.

In addition to the above, the legal consultation service system 200 according to an embodiment of the present invention generates a push message when a non-face-to-face consultation request, a notification n minutes before the consultation time, an automatic response ARS reception, and a data reception event occur and notify the legal expert. have.

In addition, the electronic document stenographer provided from the outside may be stored and managed in the information DB 240 as one of customer-specific information, and a menu may be provided in which a recommended legal expert can set the date and time for a consultation reservation. It is also possible to add a function to expose the set date to customers in advance.

According to the embodiment of the present invention described above, the present invention provides online information of legal experts specialized in each field, so that the general public can conveniently find legal experts suitable for their purposes and inclinations online and receive legal advice. There are advantages to

Furthermore, the present invention has an advantage in that it is possible to provide the best legal services while minimizing the expenses required for legal service provision work by allowing several legal experts to share an artificial intelligence assistant online.

In addition, the present invention has the advantage of being able to prevent errors in interpretation of legal problems in advance due to omission of information transmitted in relation to case request by automating support tasks necessary to provide legal services,

By inducing customers who want legal advice to set additional filtering conditions for legal experts, they can select the best legal experts who feel close to them and receive legal services. It has the advantage of maximizing the work efficiency of legal experts by automatically recording or creating and managing the contents.

The present invention has been described with reference to the embodiments shown in the drawings, but these are merely exemplary, and those skilled in the art will understand that various modifications and equivalent other embodiments are possible therefrom. For example, in the embodiment of the present invention, an embodiment in which a legal consultation service is provided by providing a separate service system for matching a customer and a legal expert has been described, but the embodiment of the present invention is provided to a server system operated by a legal expert It is also possible to provide services by establishing a legal consultation service system according to In addition, although the embodiment of the present invention exemplifies consultation with a legal expert, it is not limited to a legal expert, but it is possible to provide counseling services through online with experts in various fields, such as educational counseling experts, rehabilitation therapists, and mental therapists. It can be applied to fields where possible. Therefore, the true technical protection scope of the present invention should be defined only by the appended claims.

Claims (8)

The legal expert recommendation department, which delivers the information of legal experts who are rated as experts by field, to the customer service app, extracts and delivers the information of legal experts that meet the customer filtering conditions from the expert pool, and handles reservations for consultations according to customer requests; ;
A legal consultation processing unit that records a non-face-to-face Internet call between a customer and a legal expert through a customer and professional service app, automatically creates a recording-related transcript file, and stores and manages it together with the recorded file;
Online legal counseling service system comprising a; a counseling history management unit that time-series the counseling and case-related request information delivered through the customer and professional service app for each legal expert customer, and stores and manages it in the information DB; . The method according to claim 1, further comprising: a data linkage unit that transmits the recording and transcript file selected through the professional service app or the received recording file to an affiliate account or server to request correction or stenography of the transcript;
In the case of a call request, a shared assistant that sends an automatic response guide message requesting input or transmission of at least customer information and consultation field, and stores and manages the left-over-office information input or transmitted in response to each guide message for each expert; includes; Online legal counseling service system, characterized in that The method of claim 2, wherein the shared assistant comprises:
Online legal counseling service system, characterized in that generating a push message including the customer terminal identification information, the customer name, and the counseling field identification information from the absence information, and transmitting it to the mobile terminal of the legal expert. The method according to any one of claims 1 to 3, wherein the expert rating of the legal expert,
Online legal counseling service system, characterized in that the grade is calculated by weighting one or more of the number of cases accepted by field, probability of winning compared to case acceptance by field, customer evaluation grade, years of service, and the grade granted by the accredited certification association. The method according to any one of claims 1 to 3, wherein the customer filtering condition,
Online legal counseling service system, characterized in that the values are set by the customer as values settable through the customer service app, and values selected from one or more of the working area, school of origin, gender, specialized field, and no selection for the legal expert. The online legal counseling service system according to any one of claims 1 to 3, further comprising: a billing processing unit for prepayment of legal counseling fees before non-face-to-face calls after completion of the counseling reservation processing. The method according to any one of claims 1 to 3, wherein the legal consultation processing unit,
Online legal counseling service system, characterized in that adding a time stamp when the recording-related transcript file is automatically generated. The method according to any one of claims 1 to 3, further comprising a service app for legal experts installed in the memory of the legal expert terminal and executable;
Online legal counseling service comprising a face-to-face counseling processing unit that transmits the face-to-face counseling sound input in response to the face-to-face counseling recording request to the legal counseling processing unit to request recording, and automatically generates, stores and manages the recording-related transcript file system.

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