CN101102371A - Method and device for creating and deleting resource conference site in CSTA system and CSTA system using resource conference site - Google Patents
Method and device for creating and deleting resource conference site in CSTA system and CSTA system using resource conference site Download PDFInfo
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- CN101102371A CN101102371A CNA2007101302564A CN200710130256A CN101102371A CN 101102371 A CN101102371 A CN 101102371A CN A2007101302564 A CNA2007101302564 A CN A2007101302564A CN 200710130256 A CN200710130256 A CN 200710130256A CN 101102371 A CN101102371 A CN 101102371A
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Abstract
The invention is used for solving the issue that is the operator can't directly make operation for the meeting place. It defines CRD device at CSTA switching domain and uses CRD device as the meeting bridge device to create and reserve meeting resources on the device; using the device to add users into the meeting and to make record and play operation for the meeting and to make record and play operation for each user participating the meeting.
Description
Technical field
The present invention relates to communication field, particularly a kind of by expanding the establishment of CSTA (computer supporting telephone communication applications) agreement, delete method, the device in meeting-place and can using the computer supporting telephone communication applications system in resource meeting-place.
Background technology
Along with computer networking technology and development of telecom technology, computer networking technology and development of database are very fast, and lot of data can be provided fast; The development of Common channel signalling systems such as signalling system No.7 and ISDN technology such as (integrated digital information networks) makes stored-program control exchange that more telecommunications service user's information can be provided.For the calling party information that calling is provided offers operation system automatically, thereby reach the purpose that improves efficiency of service, CTI (computer and phone integrated) technology is arisen at the historic moment.The CTI technical development need be carried out standardization to certain phase, and the regulation switch should provide certain application interface and service, and computer-side should provide certain service.
The CSTA standard that comes to this.At first, its standardization based on OSI (open standard interfaces) application layer (the 7th layer) agreement of supporting end-to-end communication between computing network and the switching network.Secondly, its standardization service (function) set that may provide each other of switching network and computing network.The 3rd, its standardization computing network and switching network how to utilize the CSTA protocol version that ACSE (ISO ACSE) protocol negotiation adopts and the function subset of support.
The CSTA consensus standard mainly is to provide the applied business interface between exchange (telecommunications) network and computer network.CSTA applied business interface is used various users---network interface and network---the not direct correlation of network interface of being served with CSTA, because CSTA only is in general sense, rather than the existing telecommunication interface of direct control, so CSTA uses the latent difference of having covered the diverse network interface.The purpose of CSTA architecture will define the inner working mechanism that is independent of its physics realization exactly among computer-side, exchange side and SRF (special resource function).
The application example of each CSTA all is a kind of Client---Server (client---server) relation.A side who proposes service request is the client, and provides a side of service to be server.
The service of CSTA standard definition and incident can be carried out general function, but at specific application, as the meeting-place, then limit to some extent.
Have two services relevant with the meeting-place in the CSTA standard, one is Conference Service (conference service), and another is Single Step Conference Service (single step conference service).
Conference service is applied to: when seat has a calling of conversing and a calling that has kept simultaneously, can create a three parts's meeting-place by conference service, the user of seat and two callings is joined in the meeting-place together and form Three-Way Calling.
The single step conference service is applied to: when a seat is being conversed with certain user, the another one seat can be by the single step conference service, create a three parts's meeting-place, this seat and the seat of conversing and user are joined in the meeting-place and form Three-Way Calling.
It is relevant with the meeting-place only to have defined two services in the existing C STA standard, if user's application is different with two services of standard, then this CSTA standard just can not solve the problem of the required solution of user.And in fact, the user varies to the applicable cases in meeting-place, to satisfy under user's different situations the application and the demand in meeting-place, and two services relevant with the meeting-place of CSTA standard definition have significant limitation in some concrete application scenario.
At first, simple function can only be realized in the meeting-place of existing CSTA standard agreement, as monitoring, MPTY; Secondly, existing CSTA standard agreement has only been described the seat meeting-place, and this seat meeting-place is used as equipment to seat, therefore can not directly operate the meeting-place, for example: increase meeting-place and deletion meeting-place, can only pass through other services, covert realization increases operations such as meeting-place and deletion meeting-place; The 3rd, because the meeting-place of existing CSTA standard agreement is the seat meeting-place, wherein seat only is used as equipment, the more complicated so this meeting-place operates, realize relatively difficulty, for example: when increasing the user, need go for a stroll by transfer (conversion) service and divert services such as (turning to) and realize, understand relatively difficulty; When removing a user in meeting-place, need the user to remove connection; When deleting whole meeting-place, then need the user to remove calling.
Summary of the invention
On the one hand, embodiments of the invention provide a kind of method in establishing resource meeting-place, deletion resource meeting-place in computer supporting telephone communication applications system that can directly operate the meeting-place.
A kind of in computer supporting telephone communication applications system the method in establishing resource meeting-place, comprise the steps:
The integrated platform of first computer and phone sends the user to CRD (computer supporting telephone communication applications resource apparatus) equipment and creates the meeting-place request;
CRD equipment is to audio communication equipment application resource meeting-place passage;
Audio communication equipment sends the resource bid successful result to CRD equipment;
CRD equipment returns the user to the integrated platform of first computer and phone and creates the meeting-place success message;
CRD equipment sends establishment meeting-place event report to the integrated platform of first computer and phone.
Technique scheme has following beneficial effect: the embodiment of the invention is regarded the meeting-place as resource, by the accurate call flow establishing resource of CSTA standard meeting-place.When increasing the meeting-place, can only in a disguised form realize increasing the operation in meeting-place with respect to prior art by other services; The embodiment of the invention is easy to operate, realization is easy.
A kind of method of deleting the meeting-place in computer supporting telephone communication applications system is characterized in that comprising the steps:
The integrated platform of first computer and phone sends deletion meeting-place request to CRD equipment;
CRD equipment returns deletion meeting-place request acknowledge message to the integrated platform of first computer and phone;
CRD equipment sends release meeting-place event report to the integrated platform of first computer and phone.
Technique scheme has following beneficial effect: the embodiment of the invention is regarded the meeting-place as resource, by CSTA standard call flow process deletion resource meeting-place.When deleting the meeting-place, can only in a disguised form realize the operation in increase meeting-place with respect to prior art by other services; The embodiment of the invention is easy to operate, realization is easy.
On the one hand, embodiments of the invention provide a kind of in computer supporting telephone communication applications system the device in establishing resource meeting-place.
A kind of in computer supporting telephone communication applications system the device in establishing resource meeting-place comprise:
The request access unit is used to receive the request in user's establishing resource meeting-place, and this request is sent to resource meeting-place application unit;
Resource meeting-place application unit is used to receive the meeting-place request of described establishing resource, and to audio communication equipment application resource meeting-place passage;
Audio communication equipment is used to Resources allocation meeting-place, resource meeting-place passage;
Linkage unit is connected to customer call in the resource meeting-place of new establishment;
After applying for resource meeting-place passage, resource meeting-place application unit is user's establishing resource meeting-place, and creates the form notice linkage unit of meeting-place success message with the user, and linkage unit is connected to customer call in the resource meeting-place of new establishment.
Technical scheme of the present invention has following beneficial effect: compared with prior art, the embodiment of the invention has increased request access unit, resource meeting-place application unit, linkage unit.CSTA standard call flow process receives the request in user's establishing resource meeting-place by the request access unit, resource meeting-place application unit receives the request of establishing resource meeting-place, earlier to audio communication equipment application resource meeting-place passage, apply for establishing resource meeting-place behind the passage of resource meeting-place.Behind the establishing resource meeting-place, linkage unit is connected to customer call in the resource meeting-place of new establishment; The technical program has reached the purpose in establishing resource meeting-place by the co-ordination of each unit.
On the one hand, embodiments of the invention provide a kind of device of deleting the resource meeting-place in computer supporting telephone communication applications system.
A kind of device of deleting the resource meeting-place in computer supporting telephone communication applications system comprises:
The request access unit is used to receive the request that the user deletes the resource meeting-place, and this request is sent to resource meeting-place delete cells;
Resource meeting-place delete cells is used for sending deletion resource meeting-place channel request to audio communication equipment;
Audio communication equipment, according to the request of resource meeting-place delete cells, deletion resource meeting-place passage;
After the passage success of audio communication unit deletion resource meeting-place, the resource meeting-place deletion that resource meeting-place delete cells uses the active user.
Technical scheme of the present invention has following beneficial effect: CSTA standard call flow process receives the request that the user deletes the resource meeting-place by the request access unit, resource meeting-place delete cells receives the meeting-place request of deletion resource, send the request of deletion resource meeting-place passage earlier to audio communication equipment, delete the resource meeting-place again behind the passage of deletion resource meeting-place.The technical program has reached the purpose in deletion resource meeting-place by the co-ordination of each unit.
On the other hand, embodiments of the invention provide a kind of computer supporting telephone communication applications system that can use the resource meeting-place.
A kind of computer supporting telephone communication applications system that can use the resource meeting-place comprises:
The integrated platform of first computer and phone is connected with computer supporting telephone communication applications resource apparatus with the integrated platform of first computer and phone, is connected with audio communication equipment with computer supporting telephone communication applications resource apparatus;
The integrated platform of described first computer and phone is equipped with request access unit and linkage unit;
The described request access unit is used to receive the request in user's establishing resource meeting-place, and this request is sent to resource meeting-place application unit;
Described computer supporting telephone communication applications resource apparatus is equipped with resource meeting-place application unit, is used to receive the meeting-place request of described establishing resource, and to audio communication equipment application resource meeting-place passage;
Audio communication equipment is used to Resources allocation meeting-place, resource meeting-place passage;
After applying for resource meeting-place passage, resource meeting-place application unit is user's establishing resource meeting-place, and notifies described linkage unit with the form that the user creates the meeting-place success message, and linkage unit is connected to customer call in the resource meeting-place of new establishment;
Described computer supporting telephone communication applications resource apparatus is equipped with resource meeting-place delete cells; The request access unit receives the request that the user deletes the resource meeting-place, and this request is sent to resource meeting-place delete cells; Resource meeting-place delete cells sends deletion resource meeting-place channel request to described audio communication equipment; Audio communication equipment is deleted resource meeting-place passage according to the request of resource meeting-place delete cells; After the passage success of audio communication unit deletion resource meeting-place, the resource meeting-place deletion that resource meeting-place delete cells uses the active user.
Technical scheme of the present invention has following beneficial effect: can use the computer supporting telephone communication applications system in resource meeting-place to comprise, create, delete the device in resource meeting-place in computer supporting telephone communication applications system.The device in establishing resource meeting-place has been realized the establishment in resource meeting-place by CSTA standard call flow process in computer supporting telephone communication applications system.The device in deletion resource meeting-place has been realized the deletion in resource meeting-place by CSTA standard call flow process in computer supporting telephone communication applications system.
Description of drawings
Fig. 1 is an embodiment of the invention establishing resource meeting-place sequential chart;
Fig. 2 is that the embodiment of the invention is added user's sequential chart in the resource meeting-place;
Fig. 3 revises the corresponding resource of user meeting-place channel attributes sequential chart by the embodiment of the invention
Fig. 4 is the corresponding resource of embodiment of the invention inquiring user meeting-place channel attributes sequential chart;
Fig. 5 is an embodiment of the invention resource meeting-place playback sequential chart;
Fig. 6 is an embodiment of the invention resource meeting-place single channel playback sequential chart;
Fig. 7 is embodiment of the invention resource meeting-place deletion user's a sequential chart;
Fig. 8 is the sequential chart in embodiment of the invention deletion resource meeting-place.
Embodiment
The embodiment of the invention is regarded the meeting-place as resource, creates the meeting-place, adds the user in the meeting-place, delete the user, revises user institute corresponding meeting-place channel attributes, deletes user institute corresponding meeting-place channel attributes, deletes the resource meeting-place by CSTA standard call flow process.Below in conjunction with the drawings and specific embodiments the present invention is described in further detail:
CSTA resource meeting-place is called out and comprised: part is called out in ordinary call part and resource meeting-place:
When the user calls the establishing resource meeting-place, UAP (Universal Access Platform) goes to CTI (computer and phone integrated) platform with this calling, this calling this moment is regarded as common IVR (voice service) and calls out, and carries out the ordinary call flow process and controls alternately and by the CTI platform.
When CTI judges that this user needs the resource meeting-place to call out, CTI platform notice CRD establishing resource meeting-place, after the meeting-place is set up successfully to the former ordinary call transfer that makes a call.The CTI platform obtains CRD and responds back notice CRD for this meeting-place interpolation user, calls out and enters resource meeting-place part flow process.
After the resource meeting-place is set up, need the new user who adds for this resource meeting-place, after the CTI platform is differentiated this user's calling, can be to this calling transfer that make a call, and respond the back and notify CRD to add this user for the resource meeting-place obtaining CRD.
When converse in user's ending resource meeting-place, CTI platform notice CRD deletes this user, and this user's subsequent operation is controlled by CTI.When all when having deleted per family, CTI issues the conversation of deletion EO meeting-place, meeting-place; Former all users' of meeting-place subsequent operation is controlled by CTI.
With reference to accompanying drawing 1,, on CRD equipment, can create and the reserved resource meeting-place, and the user be joined in the resource meeting-place by this equipment at switching domain (Switch Domain) the definition CRD equipment (CSTAResource Device) of CSTA.
1, the establishment in resource meeting-place, as shown in Figure 1:
A kind of in computer supporting telephone communication applications system the method in establishing resource meeting-place, comprise the steps:
101, the integrated platform of first computer and phone sends the user to CRD equipment and creates the meeting-place request; This request comprises the CRD equipment mark symbol of appointment;
CRD equipment is to audio communication equipment application resource meeting-place passage;
Audio communication equipment sends the resource bid successful result to CRD equipment;
102, CRD equipment returns the user to the integrated platform of first computer and phone and creates the meeting-place success message
103, CRD equipment sends establishment meeting-place event report to the integrated platform of first computer and phone.
On CRD equipment, created a virtual in logic resource meeting-place by CSTA standard call flow process.Can directly operate this resource meeting-place, flexibly control.
CRD equipment is the path of user and the conversation of resource meeting-place to audio communication equipment application resource meeting-place this passage of passage.If the establishing resource meeting-place at first will be application resource meeting-place, resource meeting-place passage.Resource meeting-place passage one end connects the meeting-place, and the other end connects the user.Should there be a plurality of users to be connected with the resource meeting-place generally speaking by resource meeting-place passage.
Since each user add the meeting-place require different, think that the attribute of its setting is also different.Resource meeting-place channel attributes comprises: only listen attribute, only say attribute and hear attribute.If first user is the leader, this user assigns indication by the resource meeting-place to other users.So, the attribute of the pairing resource of first user meeting-place passage is for only saying attribute.The attribute of the pairing resource of other users meeting-place passage is only to listen attribute.
CRD equipment will indicate the number of the resource meeting-place passage that uses in this resource meeting-place and the attribute of each resource meeting-place passage when the passage of audio communication equipment application resource meeting-place.
In communication process, user's demand is constantly to change.Such as: the leader has assigned indication, and needs and subordinate link up the work of this department of how better finishing.At this moment, the attribute in leader and subordinate (they are the users in resource meeting-place) employed resource meeting-place need be made amendment.Lead the attribute in employed resource meeting-place to hear attribute by only saying to become.The attribute in the employed resource of subordinate meeting-place is heard attribute by only listening to become.The concrete modification flow process is described in the back.Can create, delete, inquire about and revise resource meeting-place passage by the embodiment of the invention.
2, in the resource meeting-place, add the user, as shown in Figure 2:
The user is to the integrated platform of first computer and the phone transfer request that makes a call; The user will join the meeting-place of having created, passes to the integrated platform of first computer and phone by message.
201, the integrated platform of first computer and phone sends the diverting call request to CRD equipment; The integrated platform of first computer and phone learns that the user will add the meeting-place of having created, gives CRD equipment by message informing.
202, CRD equipment returns the diverting call success message to the integrated platform of first computer and phone; After CRD equipment learnt that the user will add the meeting-place of having created, by the integrated platform of message informing first computer and phone, this user can join the meeting-place with its calling.
203, CRD equipment sends the diverting call incident to IVR;
204, CRD equipment sends the diverting call incident to the user;
205, CRD equipment sends the diverting call incident to the resource meeting-place;
Event report is corresponding with the state variation of connection.Step 203,204,205 correspondences be that the user disconnected with being connected of IVR.
206, the integrated platform of first computer and phone sends the diverting call response message to CRD equipment;
207, CRD equipment is replied success message to the integrated platform transmission diverting call of first computer and phone;
208, CRD equipment sends resource meeting-place interpolation user event reports to the user;
209, CRD equipment sends resource meeting-place interpolation user event reports to the resource meeting-place.
Step 208,209 correspondences be that user and resource meeting-place connect, promptly add resource meeting-place success.
Can on the resource meeting-place, add the user easily by CSTA standard call flow process.Go for a stroll by services such as transfer service, divert with respect to prior art and to realize that the embodiment of the invention is easy to operate, control flexibly.
3, revise the pairing meeting-place of user channel attributes, as shown in Figure 3:
301, the integrated platform of first computer and phone sends the user's corresponding meeting-place channel attributes request of revising to CRD equipment;
302, the attribute of the pairing passage of this user of CRD apparatus modifications;
303, CRD equipment returns modification meeting-place channel attributes success message to the integrated platform of first computer and phone;
The meeting-place channel attributes comprises: only listen attribute, only say attribute and hear attribute.Can on the resource meeting-place, revise the meeting-place channel attributes easily by CSTA standard call flow process.
4, the pairing meeting-place of inquiring user channel attributes, as shown in Figure 4:
401, the integrated platform of first computer and phone sends the channel attributes request of the pairing meeting-place of inquiring user to CRD equipment;
402, CRD equipment returns the pairing meeting-place of inquiring user channel attributes results messages to the integrated platform of first computer and phone;
The meeting-place channel attributes comprises: only listen attribute, only say attribute and hear attribute.Can on the resource meeting-place, inquire about the meeting-place channel attributes easily by CSTA standard call flow process.
5, meeting-place playback, as shown in Figure 5:
501, the user sends the user's meeting-place playback request of arranging to voice service equipment;
502, voice service equipment returns to the user and arranges user's meeting-place playback success message;
503, voice service equipment sends the report of playback service initialization event to the integrated platform of second computer and phone;
504, voice service equipment sends playback service beginning event report to the integrated platform of second computer and phone;
505, voice service equipment has transmitted the report of playback Service events to the integrated platform transmission of second computer and phone;
506, the report of playback Service events has been transmitted to the integrated platform transmission of second computer and phone in the meeting-place;
507, the integrated platform of second computer and phone returns playback service meeting-place sign to the meeting-place;
508, CRD equipment sends playback service success message to the integrated platform of second computer and phone;
509, CRD equipment sends the playback service to voice service equipment and sets up event report;
510, CRD equipment sends the playback service to the meeting-place and sets up event report;
511, the integrated platform of second computer and phone and CRD equipment begin playback.
Get in touch by step 501,502 users and the foundation of voice service equipment; (distinguish mutually with the integrated platform of second computer and phone by step 503,504,505,506 voice service equipment with first computer of front and the integrated platform of phone.During the meeting-place playback, voice service equipment is connected to the computers different when creating the meeting-place and the integrated platform of phone) set up contact; Begin playback by step 509,510 meeting-place.
6, meeting-place single channel playback, as shown in Figure 6:
601, the integrated platform of first computer and phone sends the transferring user call request to the meeting-place;
602, transferring user access success message is returned to the integrated platform of first computer and phone in the meeting-place;
603, the resource meeting-place sends the event report of customer call being transferred to voice service equipment to the integrated platform of first computer and phone;
604, voice service equipment sends transferring user call event report to the integrated platform of first computer and phone;
605, voice service equipment transmits transferring user call event report to the user;
The integrated platform of 606 first computers and phone sends transferring user call answering to voice service equipment;
607, voice service equipment returns the affirmation information of transferring user call answering to the integrated platform of first computer and phone;
608, voice service equipment sends to the integrated platform of first computer and phone and sets up playback and be connected;
609, voice service equipment sends to the user and sets up the playback connection;
610, the integrated platform of first computer and phone sends reproduction command to voice service equipment;
611, the integrated platform of first computer and phone is collected the playback content of voice service equipment.
7, resource meeting-place deletion user, as shown in Figure 7:
701, the integrated platform of first computer and phone sends the transferring user call request to the meeting-place;
702, the meeting-place is returned to the integrated platform of first computer and phone and is sent transferring user access success message;
703, the resource meeting-place sends the event report of customer call being transferred to voice service equipment or agency to the integrated platform of first computer and phone;
704, voice service equipment or agency send transferring user call event report to the integrated platform of first computer and phone.
Can on the resource meeting-place, delete the user easily by CSTA standard call flow process.Easy to operate with respect to the prior art embodiment of the invention, control flexibly.
8, the deletion in resource meeting-place, as shown in Figure 8:
801, the integrated platform of first computer and phone sends deletion meeting-place request to computer supporting telephone communication applications resource apparatus;
802, computer supporting telephone communication applications resource apparatus returns deletion meeting-place request acknowledge message to the integrated platform of first computer and phone;
803, computer supporting telephone communication applications resource apparatus sends release meeting-place event report to the integrated platform of first computer and phone.
The resource meeting-place can be deleted by CSTA standard call flow process.Easy to operate with respect to the prior art embodiment of the invention, control flexibly.
One of ordinary skill in the art will appreciate that all or part of step that realizes in the foregoing description method is to instruct relevant hardware to finish by program, described program can be stored in the computer read/write memory medium.Described storage medium can be: ROM/RAN, disk, CD etc.
Embodiments of the invention also provide a kind of in computer supporting telephone communication applications system the device in establishing resource meeting-place comprise:
The request access unit is used to receive the request in user's establishing resource meeting-place, and this request is sent to resource meeting-place application unit;
Resource meeting-place application unit is used to receive the meeting-place request of described establishing resource, and to audio communication equipment application resource meeting-place passage;
Audio communication equipment is used to Resources allocation meeting-place, resource meeting-place passage;
Linkage unit is connected to customer call in the resource meeting-place of new establishment;
After applying for resource meeting-place passage, resource meeting-place application unit is user's establishing resource meeting-place, and creates the form notice linkage unit of meeting-place success message with the user, and linkage unit is connected to customer call in the resource meeting-place of new establishment.
Compared with prior art, the embodiment of the invention has increased request access unit, resource meeting-place application unit, linkage unit.CSTA standard call flow process receives the request in user's establishing resource meeting-place by the request access unit, resource meeting-place application unit receives the request of establishing resource meeting-place, earlier to audio communication equipment application resource meeting-place passage, apply for establishing resource meeting-place behind the passage of resource meeting-place.Behind the establishing resource meeting-place, linkage unit is connected to customer call in the resource meeting-place of new establishment; The technical program has reached the purpose in establishing resource meeting-place by the co-ordination of each unit.
The device in establishing resource meeting-place also comprises user's adding device in computer supporting telephone communication applications system.When the described request access unit receives the call transfer request that the user will connect with the resource meeting-place; User's adding device is connected to the resource meeting-place with this customer call.
To join the resource meeting-place of having created as new user.At first will send request to the request access unit, request makes a call current ordinary call and transfers to the resource meeting-place, and request carries source address identifier, destination address identifier.The described request access unit sends to user's adding device with request, and user's adding device is connected to the resource meeting-place with this customer call, and with the form notice request access unit of event report.
The device in establishing resource meeting-place also comprises user property modification unit in computer supporting telephone communication applications system.
The described request access unit is used for receiving the user institute corresponding resource meeting-place channel attributes request of revising; And this request is sent to user property revise the unit;
User property is revised the unit, is used to revise the attribute of the pairing passage of this user, and returns modification meeting-place channel attributes success message to the described request access unit;
The described request access unit receives revises meeting-place channel attributes success message.
Described meeting-place channel attributes comprises: only listen attribute, only say attribute and hear attribute.In communication process, the user is constantly to change to the demand of the attribute of resource meeting-place passage.For satisfying user's demand, be provided with user property and revise the unit, the user revises the unit by request access unit notice user property, with the attribute modification in current resource meeting-place of the using attribute as needs.User property is revised the unit can revise the attribute in resource meeting-place in time, to satisfy user's demand.With respect to the modification in seat meeting-place, the modification in resource meeting-place is convenient, flexible, quick
The device in establishing resource meeting-place also comprises the user attribute inquiry unit in computer supporting telephone communication applications system,
The described request access unit is used to receive the meeting-place channel attributes request of the pairing resource of inquiring user; And send this request to the user attribute inquiry unit;
The user attribute inquiry unit is used for the pairing resource of inquiring user meeting-place channel attributes, and returns the pairing meeting-place of inquiring user channel attributes results messages to the described request access unit;
Described meeting-place channel attributes comprises: only listen attribute, only say attribute and hear attribute.
The device in establishing resource meeting-place also provides the query function of resource meeting-place channel attributes in computer supporting telephone communication applications system.When a plurality of users join the resource meeting-place, if the party A-subscriber will link up with the party B-subscriber, the party A-subscriber will know the attribute of the employed resource of party B-subscriber meeting-place passage.The party A-subscriber can be by the attribute of the employed resource of inquiry party B-subscriber meeting-place, user attribute inquiry unit passage.The attribute of the employed resource of party B-subscriber meeting-place passage is if only listen attribute, and the party A-subscriber can notify party B-subscriber's attribute modification that resource meeting-place passage is current for hearing attribute.The attribute of the employed resource of party B-subscriber meeting-place passage is if hear attribute, and then the party A-subscriber will can directly link up with the party B-subscriber.
Embodiments of the invention also provide a kind of device of deleting the resource meeting-place in computer supporting telephone communication applications system.
A kind of device of deleting the resource meeting-place in computer supporting telephone communication applications system comprises:
The request access unit is used to receive the request that the user deletes the resource meeting-place, and this request is sent to resource meeting-place delete cells;
Resource meeting-place delete cells is used for sending deletion resource meeting-place channel request to audio communication equipment;
Audio communication equipment, according to the request of resource meeting-place delete cells, deletion resource meeting-place passage;
After the passage success of audio communication unit deletion resource meeting-place, the resource meeting-place deletion that resource meeting-place delete cells uses the active user.
Technical scheme of the present invention has following beneficial effect: CSTA standard call flow process receives the request that the user deletes the resource meeting-place by the request access unit, resource meeting-place delete cells receives the meeting-place request of deletion resource, send the request of deletion resource meeting-place passage earlier to audio communication equipment, delete the resource meeting-place again behind the passage of deletion resource meeting-place.The technical program has reached the purpose in deletion resource meeting-place by the co-ordination of each unit.
On the other hand, embodiments of the invention provide a kind of computer supporting telephone communication applications system that can use the resource meeting-place.
A kind of computer supporting telephone communication applications system that can use the resource meeting-place comprises:
The integrated platform of first computer and phone is connected with computer supporting telephone communication applications resource apparatus with the integrated platform of first computer and phone, is connected with audio communication equipment with computer supporting telephone communication applications resource apparatus;
The integrated platform of described first computer and phone is equipped with request access unit and linkage unit;
The described request access unit is used to receive the request in user's establishing resource meeting-place, and this request is sent to resource meeting-place application unit;
Described computer supporting telephone communication applications resource apparatus is equipped with resource meeting-place application unit, is used to receive the meeting-place request of described establishing resource, and to audio communication equipment application resource meeting-place passage;
Audio communication equipment is used to Resources allocation meeting-place, resource meeting-place passage;
After applying for resource meeting-place passage, resource meeting-place application unit is user's establishing resource meeting-place, and notifies described linkage unit with the form that the user creates the meeting-place success message, and linkage unit is connected to customer call in the resource meeting-place of new establishment;
Described computer supporting telephone communication applications resource apparatus is equipped with resource meeting-place delete cells; The request access unit receives the request that the user deletes the resource meeting-place, and this request is sent to resource meeting-place delete cells; Resource meeting-place delete cells sends deletion resource meeting-place channel request to described audio communication equipment; Audio communication equipment is deleted resource meeting-place passage according to the request of resource meeting-place delete cells; After the passage success of audio communication unit deletion resource meeting-place, the resource meeting-place deletion that resource meeting-place delete cells uses the active user.
Technical scheme of the present invention has following beneficial effect: can use the computer supporting telephone communication applications system in resource meeting-place to comprise, create, delete the device in resource meeting-place in computer supporting telephone communication applications system.The device in establishing resource meeting-place has been realized the establishment in resource meeting-place by CSTA standard call flow process in computer supporting telephone communication applications system.The device in deletion resource meeting-place has been realized the deletion in resource meeting-place by CSTA standard call flow process in computer supporting telephone communication applications system.
The above; only be the specific embodiment of the present invention, but protection scope of the present invention is not limited thereto, anyly is familiar with those skilled in the art in the technical scope that the present invention discloses; the variation that can expect easily or replacement all should be encompassed within protection scope of the present invention.Therefore, protection scope of the present invention should be as the criterion with the protection range of claim.
Claims (17)
1, a kind of in computer supporting telephone communication applications system the method in establishing resource meeting-place, it is characterized in that comprising the steps:
The integrated platform of first computer and phone sends the user to computer supporting telephone communication applications resource apparatus and creates the meeting-place request;
Computer supporting telephone communication applications resource apparatus is to audio communication equipment application resource meeting-place passage;
Audio communication equipment sends the resource bid successful result to computer supporting telephone communication applications resource apparatus and replys;
Computer supporting telephone communication applications resource apparatus returns the user to the integrated platform of first computer and phone and creates the meeting-place success message;
Computer supporting telephone communication applications resource apparatus sends establishment meeting-place event report to the integrated platform of first computer and phone.
2, according to claim 1 in computer supporting telephone communication applications system the method in establishing resource meeting-place, it is characterized in that, comprise the identifier of the computer supporting telephone communication applications resource apparatus of appointment in described " integrated platform of first computer and phone sends the meeting-place request of creating to computer supporting telephone communication applications resource apparatus ".
3, according to claim 1 in computer supporting telephone communication applications system the method in establishing resource meeting-place, it is characterized in that after creating the meeting-place success, the step of adding the user in the meeting-place comprises:
The user is to the integrated platform of first computer and the phone transfer request that makes a call;
The integrated platform of first computer and phone sends the diverting call request to computer supporting telephone communication applications resource apparatus;
Computer supporting telephone communication applications resource apparatus returns the diverting call success message to the integrated platform of first computer and phone;
Computer supporting telephone communication applications resource apparatus sends the diverting call incident to the integrated platform of first computer and phone;
Computer supporting telephone communication applications resource apparatus sends meeting-place interpolation user event reports to the integrated platform of first computer and phone.
4, according to claim 3 in computer supporting telephone communication applications system the method in establishing resource meeting-place, it is characterized in that, comprise in described " integrated platform of first computer and phone sends the diverting call request to computer supporting telephone communication applications resource apparatus " and shift the source address identifier.
5, according to claim 3 in computer supporting telephone communication applications system the method in establishing resource meeting-place, it is characterized in that described diverting call event report comprises: diverting call main body, diverting call source address and diverting call destination address.
6, according to claim 3 in computer supporting telephone communication applications system the method in establishing resource meeting-place, it is characterized in that, also comprise the step of revising user property:
The integrated platform of first computer and phone sends the user's corresponding meeting-place channel attributes request of revising to computer supporting telephone communication applications resource apparatus;
Computer supporting telephone communication applications resource apparatus is revised the attribute of the pairing passage of this user;
Computer supporting telephone communication applications resource apparatus returns modification meeting-place channel attributes success message to the integrated platform of first computer and phone;
Described meeting-place channel attributes comprises: only listen attribute, only say attribute and hear attribute.
7, according to claim 3 in computer supporting telephone communication applications system the method in establishing resource meeting-place, it is characterized in that, also comprise the step of inquiring user attribute:
The integrated platform of first computer and phone sends the channel attributes request of the pairing meeting-place of inquiring user to computer supporting telephone communication applications resource apparatus;
Computer supporting telephone communication applications resource apparatus returns the pairing meeting-place of inquiring user channel attributes results messages to the integrated platform of first computer and phone;
Described meeting-place channel attributes comprises: only listen attribute, only say attribute and hear attribute.
8, according to claim 3 in computer supporting telephone communication applications system the method in establishing resource meeting-place, it is characterized in that, also comprise the step of meeting-place playback:
The user sends the user's meeting-place playback request of arranging to voice service equipment;
Voice service equipment returns to the user and arranges user's meeting-place playback success message;
Voice service equipment sends the report of playback service initialization event to the integrated platform of second computer and phone;
Voice service equipment sends playback service beginning event report to the integrated platform of second computer and phone;
Voice service equipment has transmitted the report of playback Service events to the integrated platform transmission of second computer and phone;
The report of playback Service events has been transmitted to the integrated platform transmission of second computer and phone in the meeting-place;
The integrated platform of second computer and phone returns playback service meeting-place sign to the meeting-place;
Computer supporting telephone communication applications resource apparatus sends playback service success message to the meeting-place;
Computer supporting telephone communication applications resource apparatus sends the playback service to voice service equipment and sets up event report;
Computer supporting telephone communication applications resource apparatus sends the playback service to the meeting-place and sets up event report;
The integrated platform of second computer and phone and computer supporting telephone communication applications resource apparatus begin playback.
9, according to claim 3 in computer supporting telephone communication applications system the method in establishing resource meeting-place, it is characterized in that, also comprise the step of meeting-place single channel playback:
The integrated platform of first computer and phone sends the transferring user call request to the meeting-place;
Transferring user access success message is returned to the integrated platform of first computer and phone in the resource meeting-place;
The resource meeting-place sends the event report of customer call being transferred to voice service equipment to the integrated platform of first computer and phone;
Voice service equipment sends transferring user call event report to the integrated platform of first computer and phone;
Voice service equipment transmits transferring user call event report to the user;
The integrated platform of first computer and phone sends transferring user call answering to voice service equipment;
Voice service equipment returns the affirmation information of transferring user call answering to the integrated platform of first computer and phone;
Voice service equipment is set up playback to the integrated platform transmission of first computer and phone and is connected;
Voice service equipment sends to the user and sets up the playback connection;
The integrated platform of first computer and phone sends reproduction command to voice service equipment;
The integrated platform of first computer and phone is collected the playback content of voice service equipment.
10, according to claim 3 in computer supporting telephone communication applications system the method in establishing resource meeting-place, it is characterized in that, also comprise the deletion user steps:
The integrated platform of first computer and phone sends the transferring user call request to the meeting-place;
The resource meeting-place is returned to the integrated platform of first computer and phone and is sent transferring user access success message;
The resource meeting-place sends the event report of customer call being transferred to voice service equipment or agency to the integrated platform of first computer and phone;
Voice service equipment or agency send transferring user call event report to the integrated platform of first computer and phone.
11, a kind of method of deleting the meeting-place in computer supporting telephone communication applications system is characterized in that comprising the steps:
The integrated platform of first computer and phone sends deletion meeting-place request to computer supporting telephone communication applications resource apparatus;
Computer supporting telephone communication applications resource apparatus sends deletion resource meeting-place channel request to audio communication equipment;
Audio communication equipment sends deletion resource meeting-place successful respond to computer supporting telephone communication applications resource apparatus;
Computer supporting telephone communication applications resource apparatus returns deletion meeting-place request acknowledge message to the integrated platform of first computer and phone;
Computer supporting telephone communication applications resource apparatus sends release meeting-place event report to the integrated platform of first computer and phone.
12, a kind of in computer supporting telephone communication applications system the device in establishing resource meeting-place, it is characterized in that comprising:
The request access unit is used to receive the request in user's establishing resource meeting-place, and this request is sent to resource meeting-place application unit;
Resource meeting-place application unit is used to receive the meeting-place request of described establishing resource, and to audio communication equipment application resource meeting-place passage;
Audio communication equipment is used to Resources allocation meeting-place, resource meeting-place passage;
Linkage unit is connected to customer call in the resource meeting-place of new establishment;
After applying for resource meeting-place passage, resource meeting-place application unit is user's establishing resource meeting-place, and creates the form notice linkage unit of meeting-place success message with the user, and linkage unit is connected to customer call in the resource meeting-place of new establishment.
13, according to claim 12 in computer supporting telephone communication applications system the device in establishing resource meeting-place, it is characterized in that: also comprise user's adding device,
The described request access unit is used to receive the call transfer request that the user will connect with the resource meeting-place; And this request sent to user's adding device;
User's adding device is used for this customer call is connected to the resource meeting-place.
14, according to claim 13 in computer supporting telephone communication applications system the device in establishing resource meeting-place, it is characterized in that: comprise that also user property revises the unit,
The described request access unit is used for receiving the user institute corresponding resource meeting-place channel attributes request of revising; And this request is sent to user property revise the unit;
User property is revised the unit, is used to revise the attribute of the pairing passage of this user, and returns modification meeting-place channel attributes success message to the described request access unit;
The described request access unit receives revises meeting-place channel attributes success message;
Described meeting-place channel attributes comprises: only listen attribute, only say attribute and hear attribute.
15, according to claim 14 in computer supporting telephone communication applications system the device in establishing resource meeting-place, it is characterized in that: also comprise the user attribute inquiry unit,
The described request access unit is used to receive the meeting-place channel attributes request of the pairing resource of inquiring user; And send this request to the user attribute inquiry unit;
The user attribute inquiry unit is used for the pairing meeting-place of inquiring user channel attributes, and returns the pairing meeting-place of inquiring user channel attributes results messages to the described request access unit;
Described meeting-place channel attributes comprises: only listen attribute, only say attribute and hear attribute.
16, a kind of device of deleting the meeting-place in computer supporting telephone communication applications system is characterized in that comprising:
The request access unit is used to receive the request that the user deletes the resource meeting-place, and this request is sent to resource meeting-place delete cells;
Resource meeting-place delete cells is used for sending deletion resource meeting-place channel request to audio communication equipment;
Audio communication equipment, according to the request of resource meeting-place delete cells, deletion resource meeting-place passage;
After the passage success of audio communication unit deletion resource meeting-place, the resource meeting-place deletion that resource meeting-place delete cells uses the active user.
17, a kind of computer supporting telephone communication applications system that can use the resource meeting-place is characterized in that comprising:
The integrated platform of first computer and phone is connected with computer supporting telephone communication applications resource apparatus with the integrated platform of first computer and phone, is connected with audio communication equipment with computer supporting telephone communication applications resource apparatus;
The integrated platform of described first computer and phone is equipped with request access unit and linkage unit;
The described request access unit is used to receive the request in user's establishing resource meeting-place, and this request is sent to resource meeting-place application unit;
Described computer supporting telephone communication applications resource apparatus is equipped with resource meeting-place application unit, is used to receive the meeting-place request of described establishing resource, and to audio communication equipment application resource meeting-place passage;
Audio communication equipment is used to Resources allocation meeting-place, resource meeting-place passage;
After applying for resource meeting-place passage, resource meeting-place application unit is user's establishing resource meeting-place, and notifies described linkage unit with the form that the user creates the meeting-place success message, and linkage unit is connected to customer call in the resource meeting-place of new establishment;
Described computer supporting telephone communication applications resource apparatus is equipped with resource meeting-place delete cells; The request access unit receives the request that the user deletes the resource meeting-place, and this request is sent to resource meeting-place delete cells; Resource meeting-place delete cells sends deletion resource meeting-place channel request to described audio communication equipment; Audio communication equipment is deleted resource meeting-place passage according to the request of resource meeting-place delete cells; After the passage success of audio communication unit deletion resource meeting-place, the resource meeting-place deletion that resource meeting-place delete cells uses the active user.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2007101302564A CN101102371B (en) | 2007-07-17 | 2007-07-17 | Method and device for creating and deleting resource conference site in CSTA system and CSTA system using resource conference site |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2007101302564A CN101102371B (en) | 2007-07-17 | 2007-07-17 | Method and device for creating and deleting resource conference site in CSTA system and CSTA system using resource conference site |
Publications (2)
| Publication Number | Publication Date |
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| CN101102371A true CN101102371A (en) | 2008-01-09 |
| CN101102371B CN101102371B (en) | 2012-02-29 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2007101302564A Active CN101102371B (en) | 2007-07-17 | 2007-07-17 | Method and device for creating and deleting resource conference site in CSTA system and CSTA system using resource conference site |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2010102544A1 (en) * | 2009-03-12 | 2010-09-16 | 华为技术有限公司 | Method and system for voice service |
Family Cites Families (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20040062271A1 (en) * | 2002-09-26 | 2004-04-01 | Oliver Neal C. | Method and system for providing control and monitoring functionality for a telecommunication switching domain |
| CN100336360C (en) * | 2003-07-16 | 2007-09-05 | 中兴通讯股份有限公司 | Countrywide interconnection system for call center and implementing method thereof |
| CN100505748C (en) * | 2004-07-22 | 2009-06-24 | 中兴通讯股份有限公司 | System and method for supporting telephone application function by computer in IP network |
| CN100568898C (en) * | 2005-09-21 | 2009-12-09 | 中兴通讯股份有限公司 | A kind of multimedia call center system based on ParlayAPI |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2010102544A1 (en) * | 2009-03-12 | 2010-09-16 | 华为技术有限公司 | Method and system for voice service |
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| CN101102371B (en) | 2012-02-29 |
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