CN101047574A - Monitoring device for flow working form in working flow - Google Patents
Monitoring device for flow working form in working flow Download PDFInfo
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- CN101047574A CN101047574A CN 200710008934 CN200710008934A CN101047574A CN 101047574 A CN101047574 A CN 101047574A CN 200710008934 CN200710008934 CN 200710008934 CN 200710008934 A CN200710008934 A CN 200710008934A CN 101047574 A CN101047574 A CN 101047574A
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Abstract
A monitor device of flow job cards in working stream consists of working stream computer including operation flow computer at various operation positions, monitor module including flow monitor module for monitoring operation state of flow job cards and flow prompt module for monitoring abnormal state of flow job cards. It is featured as directly connecting operation flow computer to flow monitor server and short message server as well as voice IVR device server through internal local-area network and directly connecting short message server to mobile phone-through telecommunication network.
Description
Technical field:
The present invention relates to the supervising device of flow process worker list in a kind of workflow, belong to workflow monitoring management field.
Background technology:
Traditional Workflow Management single, as to leak the single delay of list, wrong list and worker problem occurs losing through regular meeting in the circulation process of flow process worker list; the present invention is exactly the angle from flow monitoring; work out the method for flow monitoring; and carry out the worker by modes such as note, voice prompting operating personnel initiatively and singly handle, guarantee single in time, the effectively operation of flow process worker.
Summary of the invention:
The present invention seeks to provide the supervising device of flow process worker list in a kind of workflow, this device helps the user in real time, accurately the flow process worker in the flowsheet platform is singly monitored, unusual circumstance in advance, prompting operating personnel by mode initiatives such as note and voice carry out the processing of flow process worker list, thereby improve the efficient of worker's single process.
In order to address the above problem, the present invention is made up of the workflow department of computer science monitoring module two parts of unifying, wherein the workflow computer system includes: the workflow computer that is positioned at each working position, this workflow computer directly is connected with flow monitoring server, short message machine server, voice IVR device server by internal lan, and short message machine server directly is connected with mobile phone by telecommunications network; Wherein monitoring module comprises: the independent flow monitoring module that is connected and monitors the single operating state of flow process worker with the flow monitoring server that is provided with, the independent flow process prompting module that is connected and monitors the single abnormality of flow process worker with short message machine server, voice IVR device server that is provided with, the ruuning situation of the flow process worker's list under described each monitoring module monitors separately respectively, in case the flow process worker under finding is single unusual, just send the reminding alarm signal immediately.
Described flow monitoring module: be meant the rule of definition flow monitoring, and monitor the single operating state of flow process worker in the production procedure in real time;
Described flow process prompting module: be that the single abnormal conditions of worker that will monitor are initiatively reminded operating personnel by the mode of note and voice.
The application of the supervising device of flow process worker list in the workflow of the present invention can occur losing single, as to leak the single delay of list, wrong list and worker problem through regular meeting in the prevention circulation process of initiative, thereby guarantee the high-efficient operation of worker's single process.
Below by accompanying drawing, technical scheme of the present invention is described in further detail.
Description of drawings:
Fig. 1 is the single supervising device embodiment of flow process worker one system construction drawing in the workflow;
Fig. 2 is the functional block diagram of the single monitoring of flow process worker in the workflow;
Fig. 3 is the flow chart of the single monitoring of flow process worker in the workflow;
Fig. 4 is the single supervising device embodiment of flow process worker one flow chart of data processing figure in the workflow;
Embodiment:
As shown in Figure 1, the present invention is made up of the workflow department of computer science monitoring module two parts of unifying, wherein the workflow computer system includes: the workflow computer that is positioned at each working position, this workflow computer directly is connected with flow monitoring server, short message machine server, voice IVR device server by internal lan, and short message machine server directly is connected with mobile phone by telecommunications network; Wherein monitoring module comprises: the independent flow monitoring module that is connected and monitors the single operating state of flow process worker with the flow monitoring server that is provided with, the independent flow process prompting module that is connected and monitors the single abnormality of flow process worker with short message machine server, voice IVR device server that is provided with, the ruuning situation of the flow process worker's list under described each monitoring module monitors separately respectively, in case the flow process worker under finding is single unusual, just send the reminding alarm signal immediately.
Comprise flow monitoring server, short message machine and voice IVR equipment among the figure.The flow monitoring server mainly is responsible for carrying out the monitoring of flow data, and carries out analysis and judgement according to default flow monitoring rule, triggers relevant unusual flow process and reminds; The mainly responsible reminding short message that sends worker's list of short message machine, the note kind mainly contains: the single order of worker is about to overtime prompting, worker and singly presses prompting, the single upgrading prompting of worker etc.; Voice IVR equipment mainly is responsible for carrying out the notice of the synthetic and voice reminder of voice, and kind and note kind are similar, roughly are divided into: the single order of worker is about to overtime prompting, worker and singly presses promptings, the single prompting etc. of upgrading of worker.
As shown in Figure 2, be functional block diagram of the present invention, comprise flow monitoring module and flow process prompting module.The flow monitoring module also is divided into monitoring rule definition module, flow data monitoring module and unusual flow processing module, monitoring rule definition module is mainly used in the rule of definition flow monitoring, for example is about to the prompting of timeout trouble ticket, shifts responsibility onto others the upgrading of worker's list repeatedly; The flow data monitoring module mainly is to monitor the flow process service data in real time, and judges according to the flow monitoring rule in the monitoring rule definition module, triggers unusual flow processing module; Unusual flow processing module is mainly singly reminded according to the relevant unusual worker of result triggering of flow data monitoring module, for example reminds being about to overtime worker's single transmit note or IVR phonetic synthesis.The flow process prompting module also is divided into note prompting module and voice reminder module, by the mode of note and IVR synthetic speech the flow process operating personnel is reminded respectively.
As shown in Figure 3, the process chart for the single method for supervising of flow process worker in the workflow of the present invention comprises the steps:
Step 3, flow data monitoring module are monitored and are analyzed the data of this flow process;
As shown in Figure 4, for the single method for supervising embodiment of flow process worker in the workflow of the present invention flow chart of data processing figure, comprise the steps:
The flow monitoring rule of step 102, loading complaint handling flow process;
After finishing, step 104, analysis find that certain user's TT processing time limit closes on;
The prompting of unusual flow process worker's list is carried out in step 105, triggering;
Find again after step 107, analysis are finished that a Zhang Gong singly shifts responsibility onto others between two personnel repeatedly, the number of occurrence surpasses the thresholding of rule definition;
The prompting of unusual flow process worker's list is carried out in step 108, triggering;
It should be noted last that, above embodiment is only unrestricted in order to technical scheme of the present invention to be described, although the present invention is had been described in detail with reference to preferred embodiment, those of ordinary skill in the art is to be understood that, can make amendment or be equal to replacement technical scheme of the present invention, and not break away from the spirit and scope of technical solution of the present invention.
Claims (3)
1, the supervising device of flow process worker list in a kind of workflow, it is characterized in that: this supervising device is made up of the workflow department of computer science monitoring module two parts of unifying, wherein the workflow computer system includes: the workflow computer that is positioned at each working position, this workflow computer directly is connected with flow monitoring server, short message machine server, voice IVR device server by internal lan, and short message machine server directly is connected with mobile phone by telecommunications network; Wherein monitoring module comprises: the independent flow monitoring module that is connected and monitors the single operating state of flow process worker with the flow monitoring server that is provided with, the independent flow process prompting module that is connected and monitors the single abnormality of flow process worker with short message machine server, voice IVR device server that is provided with, the ruuning situation of the flow process worker's list under described each monitoring module monitors separately respectively, in case the flow process worker under finding is single unusual, just send the reminding alarm signal immediately.
2, according to the supervising device of flow process worker list in claims 1 described workflow, it is characterized in that: wherein flow monitoring module also is divided into monitoring rule definition module, flow data monitoring module and unusual flow processing module, monitoring rule definition module is mainly used in the rule of definition flow monitoring, the flow data monitoring module, mainly be to monitor the flow process service data in real time, and judge according to the flow monitoring rule in the monitoring rule definition module, trigger unusual flow processing module; Unusual flow processing module is mainly singly reminded according to the relevant unusual worker of result triggering of flow data monitoring module.
3, according to the supervising device of flow process worker list in claims 1 described workflow, it is characterized in that: wherein the flow process prompting module also is divided into note prompting module and voice reminder module, by the mode of note and IVR synthetic speech the flow process operating personnel is carried out the reminding alarm module respectively.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200710008934 CN101047574A (en) | 2007-05-08 | 2007-05-08 | Monitoring device for flow working form in working flow |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200710008934 CN101047574A (en) | 2007-05-08 | 2007-05-08 | Monitoring device for flow working form in working flow |
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| CN101047574A true CN101047574A (en) | 2007-10-03 |
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| CN 200710008934 Pending CN101047574A (en) | 2007-05-08 | 2007-05-08 | Monitoring device for flow working form in working flow |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102496088A (en) * | 2011-12-14 | 2012-06-13 | 河北省电力公司通信中心 | Method for improving executive force of power communication overhaul core flow |
| CN103761595A (en) * | 2013-10-21 | 2014-04-30 | 远光软件股份有限公司 | Business process monitoring method and apparatus in ERP system |
| CN104678868A (en) * | 2015-01-23 | 2015-06-03 | 贾新勇 | Business and equipment operation and maintenance monitoring system |
| CN104750081A (en) * | 2015-04-07 | 2015-07-01 | 四川云锁科技有限公司 | Unattended station intelligent management system and control method based on remote terminal control |
| CN107153950A (en) * | 2017-06-21 | 2017-09-12 | 广州智萃电子科技有限公司 | A kind of workform management system based on workflow |
-
2007
- 2007-05-08 CN CN 200710008934 patent/CN101047574A/en active Pending
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102496088A (en) * | 2011-12-14 | 2012-06-13 | 河北省电力公司通信中心 | Method for improving executive force of power communication overhaul core flow |
| CN103761595A (en) * | 2013-10-21 | 2014-04-30 | 远光软件股份有限公司 | Business process monitoring method and apparatus in ERP system |
| CN104678868A (en) * | 2015-01-23 | 2015-06-03 | 贾新勇 | Business and equipment operation and maintenance monitoring system |
| CN104750081A (en) * | 2015-04-07 | 2015-07-01 | 四川云锁科技有限公司 | Unattended station intelligent management system and control method based on remote terminal control |
| CN107153950A (en) * | 2017-06-21 | 2017-09-12 | 广州智萃电子科技有限公司 | A kind of workform management system based on workflow |
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