CA2368106A1 - Method for remote booking of services, appointments, or resources - Google Patents
Method for remote booking of services, appointments, or resources Download PDFInfo
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- CA2368106A1 CA2368106A1 CA 2368106 CA2368106A CA2368106A1 CA 2368106 A1 CA2368106 A1 CA 2368106A1 CA 2368106 CA2368106 CA 2368106 CA 2368106 A CA2368106 A CA 2368106A CA 2368106 A1 CA2368106 A1 CA 2368106A1
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- appointments
- services
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- booking
- internet
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- Engineering & Computer Science (AREA)
- Tourism & Hospitality (AREA)
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- Entrepreneurship & Innovation (AREA)
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- Marketing (AREA)
- Development Economics (AREA)
- Quality & Reliability (AREA)
- Strategic Management (AREA)
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- General Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
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- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention comprises a method for remotely booking appointments and resources using databases accessible to service providers, service recipients, and third parties over a geographically dispersed network through a software interface. The software interface comprises computer programs designed to receive requests from users' client machines for information on bookings, updating or retrieving information from databases if the user enters a username/password combination, and sending retrieved or updated information to client machines in a secure, encrypted form. The software interface is capable of automatically notifying involved parties of updates to bookings using relatively secure means such as encrypted email, password-protected web mail, facsimile transmission, automatic telephone voice message, or printing a letter that can be sent by post. In addition, the software interface program is capable of automatically processing payments and/or invoicing, as well as sending reports to users in a secure manner.
Description
-]-METHOD FOR REMOTE BOOKING OF SERVICES
This method and business model provides an improved efficiency in booking appointments and makes it possible for third parties, service providers, and service recipients to book services remotely using a secure connection, and provides for automated notification of all involved parties of updates to appointments involving them in the database.
BACKGROUND OF THE INVENTION
Appointments for services are usually booked manually by an individual who receives a telephane call from a service recipient, checks the availability of appointments or resources associated with a particular service provider, and then books the service in the service provider's appointment schedule, whether it be computerized or paper-based. Often, telephone calls are placed back and forth between various parties before a service can be booked, especially when there is a third party payor involved. This can occur in the case where an insurance company pays for medical services, for example. With the advent of widespread access to the Internet, it is now possible for individuals to make contact with service providers via standard Internet communication protocols. This interaction is relatively device-independent, and can now be accomplished with almost any computer or hand-held personal digital assistant and browser-equipped cellular telephones.
However, this interaction often takes place by individuals visiting a static web page document and using a hypertext link to send e-mail to the service provider and beyond the initial contact the procedure for booking services proceeds in the same manner as before. If there is a third party involved, there is a great deal of telephone interaction required beyond this initial contact. There is a need for an invention that allows service providers, service recipients, and third parties to book appointments directly, that allows them to do so in a secure manner, and allows for automatic secure notification or confirmation of booked appointments. The same system can be used to send secure reports from service providers to other involved parties.
This method and business model provides an improved efficiency in booking appointments and makes it possible for third parties, service providers, and service recipients to book services remotely using a secure connection, and provides for automated notification of all involved parties of updates to appointments involving them in the database.
BACKGROUND OF THE INVENTION
Appointments for services are usually booked manually by an individual who receives a telephane call from a service recipient, checks the availability of appointments or resources associated with a particular service provider, and then books the service in the service provider's appointment schedule, whether it be computerized or paper-based. Often, telephone calls are placed back and forth between various parties before a service can be booked, especially when there is a third party payor involved. This can occur in the case where an insurance company pays for medical services, for example. With the advent of widespread access to the Internet, it is now possible for individuals to make contact with service providers via standard Internet communication protocols. This interaction is relatively device-independent, and can now be accomplished with almost any computer or hand-held personal digital assistant and browser-equipped cellular telephones.
However, this interaction often takes place by individuals visiting a static web page document and using a hypertext link to send e-mail to the service provider and beyond the initial contact the procedure for booking services proceeds in the same manner as before. If there is a third party involved, there is a great deal of telephone interaction required beyond this initial contact. There is a need for an invention that allows service providers, service recipients, and third parties to book appointments directly, that allows them to do so in a secure manner, and allows for automatic secure notification or confirmation of booked appointments. The same system can be used to send secure reports from service providers to other involved parties.
Other patent documents that relate to booking of appointments and resources or notification procedures include:
2178912 Ohrn 2307635 Vargas et al 2181798 Letzt & Spandorfer 2210624 Ross 2315389 McDevitt et al 2226612 Randolph & Detj en Though these are worthy inventions, none of these provide for secure interaction with a central database, thus neglecting the important aspect of confidentiality, and none of them allow remote booking of appointments, services or resources over a network by a third party. In particular, the method described in patent document 2178912 requires communication directly with a service provider through "automatic establishment of a connection between the user terminal and the service location terminal" (claim 1) and also makes no provision for security of communications with a central database, nor does it enable third parties to book services, appointments, or resources. Thus, the method described below is a significant improvement over that described in patent document 2178912.
Patent documents numbered 2226612 and 2315389 describe graphical computer systems and a method for appointment scheduling and display, respectively. These methods also omit any reference to the ability of third parties to book appointments between service providers and service recipients. Further, they not designed for remote use over a network. The method described below does not propose to use either of the methods from 2226612 or 2315389 to graphically display information. Instead, a rather simple table containing a selected subset of appointments in chronological order will be used.
Patent documents numbered 2307635 and 2181798 describe systems for reminding individuals at predetermined times of appointments or other events. These systems are not designed to increase the efficiency of appointments scheduling, requests for authorization from third parties, or to increase efficiency of reporting progress or professional opinions through secure means. Thus, they are quite different from the method described below.
2178912 Ohrn 2307635 Vargas et al 2181798 Letzt & Spandorfer 2210624 Ross 2315389 McDevitt et al 2226612 Randolph & Detj en Though these are worthy inventions, none of these provide for secure interaction with a central database, thus neglecting the important aspect of confidentiality, and none of them allow remote booking of appointments, services or resources over a network by a third party. In particular, the method described in patent document 2178912 requires communication directly with a service provider through "automatic establishment of a connection between the user terminal and the service location terminal" (claim 1) and also makes no provision for security of communications with a central database, nor does it enable third parties to book services, appointments, or resources. Thus, the method described below is a significant improvement over that described in patent document 2178912.
Patent documents numbered 2226612 and 2315389 describe graphical computer systems and a method for appointment scheduling and display, respectively. These methods also omit any reference to the ability of third parties to book appointments between service providers and service recipients. Further, they not designed for remote use over a network. The method described below does not propose to use either of the methods from 2226612 or 2315389 to graphically display information. Instead, a rather simple table containing a selected subset of appointments in chronological order will be used.
Patent documents numbered 2307635 and 2181798 describe systems for reminding individuals at predetermined times of appointments or other events. These systems are not designed to increase the efficiency of appointments scheduling, requests for authorization from third parties, or to increase efficiency of reporting progress or professional opinions through secure means. Thus, they are quite different from the method described below.
Patent document 2210624 describes a workload management system. The system described in that document makes provision for clients or service recipients to schedule their own appointments, as they are able to do in the system described below. However, there is no provision for scheduling appointments from a remote location over a network, nor is there mention made of the ability to have third parties schedule appointments. Further, the system described in 2210624 deals with clients who have pre-arranged appointments times and those not having such appointments. The system described below does not claim to deal with clients or service recipients who do not have pre-arranged appointments or for setting priorities between clients.
SUMMARY OF THE INVENTION
The current invention enhances the efficiency of the appointment-, service-, or resource-booking process by using Internet or other network-based communication that allows direct interaction with a database and software interface housed on a data storage device controlled by a central server machine remotely accessible to all parties. The appointment or appointments can then be booked in the database by any of the involved parties using the software interface and notification of this booking can be sent automatically to all concerned parties by said software interface. Furthermore, as confidentiality is important, a secure, encrypted communication protocol will be used for the initial contact with the party booking the appointment and the same secure, encrypted protocol will be used by other involved parties who wish to view or modify the booked appointments. A relatively secure method of notification will be used for notification of involved parties and this method ca~~ be encrypted email, an email containing a reference to a password protected web page, facsimile transmission, text messaging to mobile communication device, automated telephone voice transmission, regular mail, or automated voicemail, depending on the preferences of the individual user. Payment for services can also be automated through computerized credit card authorization, automated bank credit/debit or automatic invoicing by mail or by facsimile transmission, depending on user preferences. Service providers will be able to send confidential reports using the same secure methods as used by the notification and confirmation procedures. A key feature of the preset et invention is that parties who are not authorized to view appointments will be denied access to specific information about who has booked appointments with service providers.
Another key feature is that the system will be fully automated and will not require any human assistance to notify involved parties of changes to the appointment database, aside from physically putting letters ar invoices in envelopes, affixing postage, and transporting them to the mailbox.
A third key feature is that third parties can book appointments between service providers and clients. This method can be used when the service provider provides a direct benefit to the service recipient, but can also be used where the benefit to the service recipient is indirect or uncertain; for example, this method can be used to book medicolegal assessments for insurance purposes. A final key feature is the ability of the system to produce clinical reports through a semi-automated procedure with input from service providers, and communicate those reports to authorized third parties using secured methods.
DETAILED DESCRIPTION OF THE INVENTION
The current invention comprises a central data server machine, containing a data storage device, which in turn contains databases designed to interact with users through a software interface, also stored on said data storage device, over a geographically distributed network such as the Internet.
The communication protocol used to transmit data back and forth over an insecure medium such as the Internet will be secured by way of encryption. The software interface will be stored entirely on the central server machine's data storage device, but may be executed in part by the client machine used by the individual booking the resource or appointment, as the software interface is designed to attempt to store some information and small programs on the client machine remotely accessing the server machine. The individual using the client machine will be required at some point to enter a user identification name and a password that will be stored on the central server machine's data storage device in encrypted form. The use of the password will ensure that unauthorised users will not be able to view information regarding who has booked appointments or resources. The method described herein is not dependent on the specific configuration or type of the client machine, as the ability to use standardized communication protocols have been implemented in a variety of machines including computers, cellular telephones, and personal digital assistants.
Once communication has been established between the client machine and the central server machine, the individual using the client machine will be able to view currently available appointments and any previously booked appointments involving them as a service provider, sersi~ve recipient, or third party. This will occur as a result of the software enabling the client machine to communicate via standard communication protocols and also as a result of the portion of the software interface that enables communication with the databases residing on the central server machine's data storage device. The individual using the client machine will then be able to book single or multiple appointments or resources and will also be able to cancel appointments or resources. At the completion of each interaction with the database, automatic messages will be sent out to each party notifying them of appointments booked, canceled, or changed.
These automatic messages may take a variety of forms, but will share the characteristic of being relatively secure.
Thus, encrypted email, email messages directing the user to a password-protected secure Internet site, facsimile transmission, regular mail, automated voice mail, and automated telephone calls may be used as the method of notification depending on the preferences of the party being notified.
In the case where appointments have been scheduled and there has been no notification of cancellation, the system will automatically bill for the services provided.
This may be by automated printing of invoices, facsimile transmission, secure email, email directing the user to a password-protected secure website, automated bank credit/debit, or automatic credit card charges depending on the preferences set by the party designated as responsible for payment.
The same system of automated remote appointment scheduling can he used to request authorization from third party payors when the appointments are scheduled by service providers or service recipients, but payment by a third party is desired. Such requests can be relayed automatically by the system in whatever secure form preferred by the third party. Together with the request for authorization, reports on the progress of the service recipient in treatment or other confidential information can be provided through the same automated secure communication channels as the request itself, to involved third parties. In the same way, final reports of medicolegal assessments or other expert opinions can be provided to authorized third parties using the same automated and secure communications methods that are used to provide notification of updates to the database. 1"ha software interface that makes this secure reporting and notification possible is equipped with menu-and graphical button and checkbox input forms to be completed by the service provider in the case where the service provider chooses to provide this information. Free form text input is also available through the software interface and such text is incorporated into reports produced by the system.
The particular advantage of the system is its security of communications, its automation, and its accessibility by remote client machines. However, provision is made in the system for local access to booking and cancellation of appointments as well as manual invoicing, payment processing, communication of requests, and notification.
---" ' CA 02368106 2002-O1-11 The current method is designed to incorporate and make use of other patented technologies.1'he method is separate from these other technologies, however, and the new aspects of the current method are:
a) the general method and configuration, being independent of the particular hardware platform (computer) and independent of the particular browser or standard intemet or neriwork communication protocol, and independent of the database administration software, but which is capable of making available salable services and producing tangible reports, as welt as b) the software interface, which is stored on the server machine's data storage device, that allows communication with the database, which comprises original WTML (hypertext markup language) code, original client-machine executed program code, and original server-machine executed program code.
SUMMARY OF THE INVENTION
The current invention enhances the efficiency of the appointment-, service-, or resource-booking process by using Internet or other network-based communication that allows direct interaction with a database and software interface housed on a data storage device controlled by a central server machine remotely accessible to all parties. The appointment or appointments can then be booked in the database by any of the involved parties using the software interface and notification of this booking can be sent automatically to all concerned parties by said software interface. Furthermore, as confidentiality is important, a secure, encrypted communication protocol will be used for the initial contact with the party booking the appointment and the same secure, encrypted protocol will be used by other involved parties who wish to view or modify the booked appointments. A relatively secure method of notification will be used for notification of involved parties and this method ca~~ be encrypted email, an email containing a reference to a password protected web page, facsimile transmission, text messaging to mobile communication device, automated telephone voice transmission, regular mail, or automated voicemail, depending on the preferences of the individual user. Payment for services can also be automated through computerized credit card authorization, automated bank credit/debit or automatic invoicing by mail or by facsimile transmission, depending on user preferences. Service providers will be able to send confidential reports using the same secure methods as used by the notification and confirmation procedures. A key feature of the preset et invention is that parties who are not authorized to view appointments will be denied access to specific information about who has booked appointments with service providers.
Another key feature is that the system will be fully automated and will not require any human assistance to notify involved parties of changes to the appointment database, aside from physically putting letters ar invoices in envelopes, affixing postage, and transporting them to the mailbox.
A third key feature is that third parties can book appointments between service providers and clients. This method can be used when the service provider provides a direct benefit to the service recipient, but can also be used where the benefit to the service recipient is indirect or uncertain; for example, this method can be used to book medicolegal assessments for insurance purposes. A final key feature is the ability of the system to produce clinical reports through a semi-automated procedure with input from service providers, and communicate those reports to authorized third parties using secured methods.
DETAILED DESCRIPTION OF THE INVENTION
The current invention comprises a central data server machine, containing a data storage device, which in turn contains databases designed to interact with users through a software interface, also stored on said data storage device, over a geographically distributed network such as the Internet.
The communication protocol used to transmit data back and forth over an insecure medium such as the Internet will be secured by way of encryption. The software interface will be stored entirely on the central server machine's data storage device, but may be executed in part by the client machine used by the individual booking the resource or appointment, as the software interface is designed to attempt to store some information and small programs on the client machine remotely accessing the server machine. The individual using the client machine will be required at some point to enter a user identification name and a password that will be stored on the central server machine's data storage device in encrypted form. The use of the password will ensure that unauthorised users will not be able to view information regarding who has booked appointments or resources. The method described herein is not dependent on the specific configuration or type of the client machine, as the ability to use standardized communication protocols have been implemented in a variety of machines including computers, cellular telephones, and personal digital assistants.
Once communication has been established between the client machine and the central server machine, the individual using the client machine will be able to view currently available appointments and any previously booked appointments involving them as a service provider, sersi~ve recipient, or third party. This will occur as a result of the software enabling the client machine to communicate via standard communication protocols and also as a result of the portion of the software interface that enables communication with the databases residing on the central server machine's data storage device. The individual using the client machine will then be able to book single or multiple appointments or resources and will also be able to cancel appointments or resources. At the completion of each interaction with the database, automatic messages will be sent out to each party notifying them of appointments booked, canceled, or changed.
These automatic messages may take a variety of forms, but will share the characteristic of being relatively secure.
Thus, encrypted email, email messages directing the user to a password-protected secure Internet site, facsimile transmission, regular mail, automated voice mail, and automated telephone calls may be used as the method of notification depending on the preferences of the party being notified.
In the case where appointments have been scheduled and there has been no notification of cancellation, the system will automatically bill for the services provided.
This may be by automated printing of invoices, facsimile transmission, secure email, email directing the user to a password-protected secure website, automated bank credit/debit, or automatic credit card charges depending on the preferences set by the party designated as responsible for payment.
The same system of automated remote appointment scheduling can he used to request authorization from third party payors when the appointments are scheduled by service providers or service recipients, but payment by a third party is desired. Such requests can be relayed automatically by the system in whatever secure form preferred by the third party. Together with the request for authorization, reports on the progress of the service recipient in treatment or other confidential information can be provided through the same automated secure communication channels as the request itself, to involved third parties. In the same way, final reports of medicolegal assessments or other expert opinions can be provided to authorized third parties using the same automated and secure communications methods that are used to provide notification of updates to the database. 1"ha software interface that makes this secure reporting and notification possible is equipped with menu-and graphical button and checkbox input forms to be completed by the service provider in the case where the service provider chooses to provide this information. Free form text input is also available through the software interface and such text is incorporated into reports produced by the system.
The particular advantage of the system is its security of communications, its automation, and its accessibility by remote client machines. However, provision is made in the system for local access to booking and cancellation of appointments as well as manual invoicing, payment processing, communication of requests, and notification.
---" ' CA 02368106 2002-O1-11 The current method is designed to incorporate and make use of other patented technologies.1'he method is separate from these other technologies, however, and the new aspects of the current method are:
a) the general method and configuration, being independent of the particular hardware platform (computer) and independent of the particular browser or standard intemet or neriwork communication protocol, and independent of the database administration software, but which is capable of making available salable services and producing tangible reports, as welt as b) the software interface, which is stored on the server machine's data storage device, that allows communication with the database, which comprises original WTML (hypertext markup language) code, original client-machine executed program code, and original server-machine executed program code.
Claims (30)
1. A method for booking services, appointments, or resources, wherein the bookings are performed over a geographically distributed network such as a telephone system or the internet using a secure communication protocol, wherein the users access data and book or cancel services, appointments, or resources on a central database on a central data processing device by way of a software interface, wherein the individual doing the booking or cancellation is able to use any client machine with software designed to communicate over the internet or other network using standard communications protocols, usually called a "internet browser", wherein a service provider, a service recipient, or a third party are each able to book or cancel appointments, services, or resources and have the other parties involved automatically notified of the booking or cancellation using a relatively secure method of communication, wherein the central database is updated automatically in real time, and wherein payment processing is automated.
2. A method according to claim 1, wherein the individual booking the appointment is given a choice of languages and appropriately directed to a software interface in the selected language.
3. A method according to claims 1 or 2, characterized in that the a subset of appointments or resources is offered to the individual making the booking on the basis of availability, location, specialization, professional qualifications, time, or date.
4. A method according to claims 1 or 2, in which multiple appointments, services, or resources are booked or cancelled at the same time.
5. A method according to claims 1 or 2, in which the client machine is a computer using standard internet browser software.
6. A method according to claims 1 or 2, in which the client machine is a mobile computer using standard internet browser software and attached to a modem for direct or indirect access to a geographically distributed network such as a telephone system or the internet.
7. A method according to claims 1 or 2, in which the client machine is a mobile computer using standard internet browser software and uses a radio frequency transceiver for direct or indirect access to a geographically distributed network such as a telephone system or the internet.
8. A method according to claims 1 or 2, in which the client machine is a mobile personal digital assistant using standard internet browser software and uses a modern for direct or indirect access to a geographically distributed network such as a telephone system or the internet.
9. A method according to claims 1 or 2, in which the client machine is a personal digital assistant using standard internet browser software and uses a radio frequency transceiver for direct or indirect access to a geographically distributed network such as a telephone system or the internet.
10. A method according to claims 1 or 2, in which the client machine is a cellular telephone using standard internet browser software and uses a modem for direct or indirect access to a geographically distributed network such as a telephone system or the internet.
11. A method according to claims 1 or 2, in which the client machine is a cellular telephone using standard internet browser software and uses a radio frequency transceiver for direct or indirect access to a geographically distributed network such as a telephone system or the internet.
12. A method according to claims 1 or 2, in which the client machine is a common telephone using automated menus over a telephone system to book or cancel services, appointments, or resources.
13. A method according to claims 1 or 2, in which the information is presented on a visual display at least partially as tables, menus, graphics, graphical buttons, or checkboxes.
14. A method according to claims 1 or 2, in which the information is presented as voice and sound data.
15. A method according to claims 1 or 2, in which the specification of the desired services, appointments or resources is carried out by means of computer or other keyboard input and/or computer mouse, touchpad, or rollerball input.
16. A method according to claims 1 or 2, in which the specification of the desired services, appointments or resources is carried out by means of telephone touchtone keypad.
17. A method according to claims 1 or 2, in which the specification of the desired services, appointments, or resources is carried out by means of voice commands.
18. A method according to claims 1 or 2, in which the services, appointments, or resources available for booking are health-related treatment services.
19. A method according to claims 1 or 2, in which the services, appointments, or resources available for booking are medical, legal, or medicolegal assessment services.
20. A method according to claims 1 or 2, in which the services, appointments, or resources available for booking are psychological assessment services.
21. A method according to claims 1 or 2, in which the services, appointments, or resources available for booking are registered as available by a service provider from the service provider's location remote from the central server machine, prior to the services, appointments, or resources being booked by a service recipient, third party, or by the service provider her- or himself.
22. A method according to claims 1 or 2, in which the secure communication method is a standard, widely used secure internet connection protocol.
23. A method according to claims 1 or 2, in which the secure communication method is direst connection over a telephone system.
24. A method according to claims 1 or 2, in which the software interface is programmed using a server-machine-resident program such as PHP.
25. A method according to claims 1 or 2, in which the software interface is programmed using a client-machine-resident program such as Javascript.
26. A method according to claims 1 or 2, in which the software interface is programmed it combination of server-machine-resident and client-machine-resident programs such as a combination of Javascript and PHP.
27. A method according to claims 1 or 2, in which the database software is a commonly available database software program such as MySQL residing on a centralized server machine or a number of centralized server machines.
28. A method according to claims 1 or 2, in which the software interface produces a report of progress or a report concerning a profession opinion using input from a service provider and sends that report to an authorized third party using secure methods such as encrypted email, email referencing a password-protected Internet site, or facsimile transmission.
29. A method according to claims 1 or 2, in which the resources provided include office space, personnel time, or equipment.
30. A method according to claims 1 or 2, in which the central server machine's software interface delegates some or all of the notification procedures to another machine.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CA 2368106 CA2368106A1 (en) | 2002-01-11 | 2002-01-11 | Method for remote booking of services, appointments, or resources |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CA 2368106 CA2368106A1 (en) | 2002-01-11 | 2002-01-11 | Method for remote booking of services, appointments, or resources |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CA2368106A1 true CA2368106A1 (en) | 2003-07-11 |
Family
ID=4171075
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA 2368106 Abandoned CA2368106A1 (en) | 2002-01-11 | 2002-01-11 | Method for remote booking of services, appointments, or resources |
Country Status (1)
| Country | Link |
|---|---|
| CA (1) | CA2368106A1 (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112368726A (en) * | 2018-04-24 | 2021-02-12 | 艾尔斯泰兹有限公司 | Method and system for reserving resources and managing access to reserved resources |
-
2002
- 2002-01-11 CA CA 2368106 patent/CA2368106A1/en not_active Abandoned
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112368726A (en) * | 2018-04-24 | 2021-02-12 | 艾尔斯泰兹有限公司 | Method and system for reserving resources and managing access to reserved resources |
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