JP7304015B2 - Home care management system - Google Patents

Description

In the present invention, a staff such as a helper who is a caregiver who visits the home of a user who is a person requiring nursing care who needs home-visit nursing care and performs predetermined nursing care work, confirms nursing care work at the nursing care destination, and provides nursing care. It relates to a home-visit nursing care management system that facilitates the start and completion of work, confirmation and communication of nursing care contents between staff members, and smooth communication with nursing care providers so that nursing care work can be carried out accurately for users. .

2. Description of the Related Art Conventionally, a long-term care insurance system has been established to provide prescribed nursing care and assistance in daily activities, for example, when elderly people, sick people who need nursing care, etc. are recuperating or living in their own homes. Nursing care certification is given in response to the content that supplements the daily lack of activities of users who require nursing care (nursing care recipients), and care managers (long-term care support specialists) when nursing care work is required A nursing care plan is created by a nursing care provider, and when nursing care work according to the plan is implemented by the nursing care provider, the necessary nursing care costs are paid to the nursing care provider by the nursing care insurer according to the implementation performance. .

A nursing care provider dispatches staff such as caregivers, so-called helpers, to users according to the nursing care work schedule prepared by the person in charge of providing the service in consultation with the care manager. care work is carried out directly for the user. When performing nursing care work, the date and time of implementation and nursing care work differ depending on the user, and many of the caregivers dispatched are not regular employees who can work full-time, and their working hours are limited. Since they are part-time workers, it is extremely troublesome to deal with their matching. Furthermore, when there are many users and many caregivers, the work becomes enormous, and the necessary caregiving work may not be performed, or conversely, the number of caregivers to be dispatched may overlap, and the caregivers and caregivers may not be able to work together. Necessary care may not be provided due to inadequate communication and coordination between caregivers and caregivers.

In order to improve these points, a home helper support system according to Patent Document 1, a care information management system according to Patent Document 2, and the like have been proposed. In the home helper support system of Patent Document 1, terminals of home helpers, service providers, support providers, etc., and reception terminals, servers, storage devices, etc. of support centers are connected via the Internet, and during care service It is assumed that videophone communication and audio/video data transmission/reception are performed bidirectionally. The nursing care information management system of Patent Document 2 displays business office information of a nursing care provider on the display screen of a terminal owned by a care manager, allows the person requiring nursing care to view it, and confirms the office desired by the person requiring nursing care. The most suitable place of business can be selected by the person requiring nursing care.

JP-A-2005-267208 JP 2015-96987 A

In these support systems and information management systems that have been proposed in the past, the terminal devices carried by caregivers and care managers who work in the field, for example, depend on the programs installed, but their handling and operation If you are not used to it, each operation for obtaining predetermined information or for communication such as reporting work is troublesome. Especially for helpers of field workers, many of them work part-time, and they may not be familiar with the operation of electronic devices such as terminals. It is the actual situation that I feel that it is troublesome.

In addition, when it is necessary to visit the user's home and report the nursing care work performed during the visit to the manager of the nursing care provider, the report is made by telephone, e-mail, recording paper, etc. , the contents of the report are entered by the administrative staff using the care work software at the manager and saved. If necessary, the stored data is shared with concerned parties such as care managers, medical staff, and users' families by telephone, e-mail, etc. At the end of the month, complex nursing care fees are calculated. , to the long-term care insurer, for example, the Federation of National Health Insurance Organizations (abbreviation: Kokuhoren).

Most of the processing of these reports, the storage of the data, and the claiming of long-term care fees based on this are all done manually by clerical staff. This was a major obstacle when claiming long-term care fees.

Therefore, the present invention was created in view of the conventional circumstances as described above. Confirmation and reporting can be reliably communicated to the administrator of the nursing care business, and furthermore, by sharing this information on the details of nursing care work, it is possible for staff members to mutually confirm nursing care information, and it is possible for staff to take into consideration the operable time. To provide a home-visit nursing care management system capable of easily drawing up an implementation schedule plan for all nursing care work, and facilitating billing of expenses to a nursing care insurer according to the contents of the nursing care performed.

In order to solve the above-mentioned problems, in the present invention, a nursing care provider dispatches a staff member who is a caregiver to a user who is a person requiring nursing care, and the nursing care provider manages predetermined nursing care work performed by the staff member. A home-visit care management system to be operated, which is managed by a care provider-side management machine 1 provided by a care provider, and includes a business operator database 3 in which the content of nursing care work is recorded and stored; It comprises a staff-side terminal 10 carried by the staff to enable display, confirmation, and reporting of care work content when access is permitted, and access to the business operator database 3 from the staff-side terminal 10 is It is characterized by enabling communication by an invitation-only function that can be accessed only by authorized persons in the social networking service.
The business operator database 3 can be configured to be provided on the cloud.
In the provider database 3, there are user data 4 that records specific information about users who require nursing care, and staff data that records specific information about staff dispatched to users from care providers. 5. Stores office data 6 that records information on offices established by nursing care providers for dispatching staff, and billing data 7 that bills nursing care insurers for nursing care expenses after nursing care work is performed. It consists of
The staff-side terminal 10 includes a display screen unit 11, a login unit 12 for performing access authentication to the business operator database 3, and a shift confirmation unit 13 for confirming the shift of each staff who is a caregiver who is permitted to log in. , an emergency reporting section 15 for reporting a sudden change in the user's condition, medical treatment, death or other emergencies, and a recording section 17 for recording and reporting the care work performed.
The management machine 1 on the business operator side stores a nursing care schedule corresponding to the user created by combining nursing care schedules/work and the name of the staff in charge, the user name of the person subject to the nursing care work performed by the staff, the contents of the nursing care, and the staff Matching with the operation schedule corresponding to the staff created by combining home-visit nursing care times within the own operable time zone is collated, and if there is a contradiction in the collation result, it is displayed in a list. It can be configured to include an operation matching confirmation unit 8 .
In the operator's management machine 1, the end of each nursing care work schedule in the operator's database 3 is displayed by the communication of the completion report of the nursing care work performed by the staff by the recording unit 17 of the staff terminal 10, and the care is completed by the approval. It can be configured to include a billing data creation unit 9 for creating billing data 7 for nursing care expenses to the insurer.

In the home-visit nursing care management system according to the present invention configured as described above, when the staff performs predetermined nursing care work for each user who is a person requiring nursing care, the staff confirms the contents of the nursing care and other information, , etc., are made while communication is restricted to a certain range of people, and information leakage or disclosure to third parties is prevented. Make a report, etc.
In the staff-side terminal 10, after authentication of access to the business database 3 by operating the login unit 12, various information data in the business database 3 can be confirmed and displayed. Prevent data leakage of various information to improve safety.
The login unit 12, the shift confirmation unit 13, the emergency notification unit 15, and the recording unit 17 in the staff-side terminal 10 are used for authentication of access to the business operator database 3, confirmation of the schedule by the staff, contact in an emergency, reporting of nursing care work, etc. can be operated by each, and can be used easily without requiring proficiency.
The operation matching confirmation unit 8 checks the matching between the nursing care schedule prepared for the user and the operation schedule prepared by the staff in charge of nursing care by the management machine 1 on the business operator side. If there is a contradiction in the above, this is displayed, and the matching correction work is performed, so that the caregiver can carry out accurate care work for the user without omission.
After performing the nursing care work, the recording unit 17 of the staff-side terminal 10 reports the end of the work. Nursing care costs corresponding to the work are calculated, and billing data 7 for the nursing care costs to the care insurer is created based on the calculated costs.

INDUSTRIAL APPLICABILITY Since the present invention is configured as described above, when each staff performs nursing care work corresponding to each user, confirmation, reporting, etc. can be easily performed via SNS. A staff who is a caregiver can contact the caregiver by a simple operation on the staff-side terminal 10, which is a smartphone, for example, and can facilitate work management by the caregiver.

That is, in the present invention, when the nursing care work performed by the staff dispatched to the user is managed and operated by the nursing care business operator, the business operator database 3 managed by the nursing business operator and the nursing care service to this business operator database 3 A staff-side terminal 10 that enables display, confirmation, and reporting of work contents, and access to the business database 3 from the staff-side terminal 10 is restricted to persons within the permitted range of the social networking service. This is because communication is enabled by an invitation-only function. This simplifies the work of confirming and reporting the content of nursing care work using the staff-side terminal 10 only by the staff within the specified range, and greatly contributes to the smooth execution of subsequent various processes by the care provider. can.

User data 4, staff data 5, office data 6, and billing data 7 in the business operator database 3 can be used to organize and confirm various information related to users, staff, and offices. Invoicing work for nursing care costs to nursing care insurers can also be reliably processed.

Nursing care that only staff members whose access to the business operator database 3 has been authenticated by the login unit 12, shift confirmation unit 13, emergency notification unit 15, and recording unit 17 of the staff-side terminal 10 acquire and implement various information about the user It is possible to report work, check the record, and report, and prevent leakage of information to a third party.

By providing an operation matching confirmation unit 8, omissions such as duplication and non-correspondence are detected by comparing the nursing care schedule created for each user and the operation schedule created for the staff in charge of nursing care. , operability, etc. can be confirmed and displayed, and it is possible to carry out accurate nursing care work and to modify and change the schedule.

By providing the billing data creation unit 9, various expenses required for the nursing care work are calculated by confirming and approving the contents when the completion of the nursing care work is reported, and the corresponding expenses are billed to the nursing care insurer. It can be processed quickly.

It should be noted that the reference numerals added in the sections for the means for solving the above problems and the section for the effect of the invention are provided for easy reference to the parts showing the constituent parts described in the drawings. The present invention is not limited to the structures, shapes, etc. indicated by these descriptions, reference numerals, etc. in the drawings.

BRIEF DESCRIPTION OF THE DRAWINGS It is a schematic block diagram which shows one form for implementing this invention. FIG. 11 is an explanatory diagram of the communication status between the staff-side terminal and the business operator's database during the implementation of the nursing care work. Similarly, it is a screen configuration diagram at the start of work displayed on the business operator management machine when various types of information are entered into the business operator database and confirmed. It is a screen block diagram when similarly inputting various information about a user. It is a screen block diagram when similarly inputting the nursing care plan which is the content of nursing care performed to a user. It is a screen block diagram when creating the nursing care schedule in the weekly plan similarly implemented for a user. It is a screen block diagram when similarly inputting various information about a staff. It is a screen block diagram when similarly inputting the staff's operating time information. It is a screen block diagram when similarly inputting a change of staff's working hours. Similarly, it is a screen configuration diagram when creating an operation schedule plan for staff. It is a screen block diagram of the list of the collation result of a care schedule plan and an operation schedule plan similarly. Similarly, it is a screen configuration diagram when confirming and approving a report from a staff member. It is a screen example figure of the display screen part in a staff side terminal similarly. It is a screen example figure which similarly displays the content of the shift confirmation part after login. It is an example of a screen displaying the details of nursing care for each user who is also a person requiring nursing care. Similarly, it is a screen example diagram at the time of reporting after performing nursing care work. FIG. 10 is a diagram for explaining the communication situation at the same time when the staff-side terminal logs in to the provider database; FIG. 11 is a diagram for explaining the communication situation when the schedule list is obtained; Similarly, it is an explanatory diagram of the communication situation at the start of nursing care work. Similarly, it is an explanatory diagram of the communication situation at the end of nursing care work.

Hereinafter, one embodiment for carrying out the present invention will be described with reference to the drawings. Reference numeral 1 shown in the drawing is a business operator side management machine installed in a nursing care business operator. contains a variety of individual information on users who require nursing care, helpers who care for these users, care managers who create nursing care plans, etc., service providers who manage and operate nursing care work at nursing care providers, etc. The stored business operator database 3 can be managed, and this business operator database 3 is provided on the cloud, for example.

The operator database 3 is configured so that helpers, care managers, etc. (sometimes referred to as staff and displayed with explanations) can access via a social networking service (hereinafter referred to as SNS). By operating the staff-side terminal 10 such as a smart phone, a tablet, or a personal computer carried by a helper or the like, predetermined various information in the business operator database 3 can be input and displayed.

In this SNS, so as to limit the range of communication between each other, by using an invitation-only function that can only be accessed by those who are permitted as friends, it is not possible for others other than the above-mentioned parties to access, In addition, it is set as having a closed property that prevents outsiders from entering due to a certain level of security. For example, LINE (registered trademark) software is used, and on the cloud, Amazon web services (registered trademark) are used to ensure a certain level of security. Of course, the SNS service is not limited to "LINE" or "Amazon Web Service" as long as it allows users of the staff-side terminal 10 to provide chats, voice calls, and the like.

In addition, as shown in FIG. 1, the business operator database 3 is configured so that mutual contact and communication can be made with staff-side terminals 10 to which access is permitted. Staff-side terminals 10 are provided in SNS An API (Application Programming Interface), for example, a BOT (ROBOT abbreviation) function of a program that automates work in LINE Messaging (registered trademark), so that the operator database 3 can be accessed. there is

In the provider database 3, user data 4 that records specific information about users who require nursing care, and specific information about staff such as helpers dispatched to users by care providers are recorded. Staff data 5 where staff are dispatched, office data 6 recording information on offices established by nursing care providers for dispatching staff, billing data 7 for billing nursing care costs to nursing care insurers after nursing care work is performed, etc. is stored. Various information of each data 4, 5, 6, 7 in this business operator database 3 is recorded and inputted via a predetermined API provided in the business operator management machine 1, and these various information are , for example, from the management screen section 2 displayed on the provider's management machine 1, which is a personal computer.

As shown in FIG. 3, the management screen unit 2 includes "daily work" for recording daily care work for the user, confirmation management of the start and end of the care work, etc., and "user management" for recording user information and the like. , Helpers, care managers, etc. Staff information is recorded in "Staff management", business operator information is recorded in "Office management", and other information is recorded in "Others" are displayed in tab format and selected. Various information for each can be recorded and input as respective data on a dialog screen displayed in a window.

By selecting "user management", the user data 4 in which user information is stored can be accessed, the user information can be input, and the content of the information can be displayed. In this user data 4, as shown in FIG. 4, for example, basic user information such as user code, user service, user name, date of birth, address, emergency contact, medical contact, etc. Destination and others are entered. Similarly, although illustration is omitted, as the office, enter the information of the office in charge of the user, select the office, start date, select the person in charge of service provision, subtract the same building (multiple users are in the same building Subtraction ratio if you live in Japan), planning and other items are entered. Furthermore, the user's long-term care insurance information is entered as long-term care insurance, and the insured person number, insurer, degree of long-term care required, date of issuance, date of certification, effective period, insurance benefit rate, name of long-term care support specialist is entered. In addition, the user's public expense information is entered as public expenses, and various items such as the system (life insurance information, etc.), public expense bearer number, beneficiary number, valid period, and long-term care insurance payment object are entered.

Then, as shown in FIG. 5, the contents of nursing care for the user are input. A nursing care plan based on the contents of nursing care is created by inputting assistance items in the case of assistance, these nursing care items, necessary instruction items related to the assistance items, and others.

In addition, according to this care content, as shown in FIG. 6, time, day of the week, instructions, etc., which are service content, are input as a weekly plan. A monthly plan is created based on the weekly plan created in this way. In other words, in creating a nursing care schedule based on this nursing care plan, for example, the person in charge of providing the service creates a nursing care schedule based on the level of nursing care required in a meeting between the user and, for example, a care manager. , nursing care content corresponding to the level of nursing care required, instructions, etc. are input, for example, a weekly planned schedule is created, and after confirmation, a monthly schedule is created. The care schedule of the care plan created in this way is checked to see if there is any contradiction in the content of each item in the schedule.

By selecting "staff management", staff data 5 such as helpers and care managers can be accessed, staff information can be input, and the content of the information can be displayed. In the staff data 5, as shown in FIG. 7, staff information is basically input, for example, staff code, role, staff name, date of birth, address, telephone contact information, and staff specific information for logging in via SNS. A password and other information is entered. Similarly, the name of the place of business to which the staff member belongs, the start date and end date of the staff member's work, etc. are entered as the place of business.

Then, as shown in FIG. 8, by creating and editing an operation pattern, selecting the day of the week, whether or not to apply holidays, the time, the allowable range of early start (minutes), etc., by creating and editing the operation pattern with the operation date and time etc. that can perform nursing care work as operation (standard). ), end extension allowable range (minutes), etc. are input, and a weekly operation schedule plan based on the staff's operable hours is created and displayed. In addition, as shown in FIG. 9, if the staff has a temporary change in the date and time that is different from the operating pattern, the operation change is selected by input selection of the change date, selection of either holiday or operation, and selection of all day or time. By selecting either a holiday or a request for operation on a holiday, etc., it is possible to deal with temporary adjustment and change of the operating date and time. It should be noted that the operation schedule for each staff created in this manner is checked to see if there is any contradiction in each item.

In addition, by selecting the above-mentioned "daily work" on the management screen section 2, it is possible to manage the schedule of the staff, check the presence or absence of deficiencies in the schedule, check the reports from the staff, confirm the results, etc. there is

As shown in FIG. 10, the staff operation monthly schedule is displayed in a monthly calendar list corresponding to the weekly pattern of nursing care work. For example, for each user, the date and time of nursing care, details of nursing care work, the name of a staff member who is a caregiver, and the like are displayed. In this schedule table, by selecting the display of each nursing care schedule, its details are displayed, and even if the display area is blank, new home-visit nursing work can be performed by selecting the display area. can be set, and the content can be edited.

In addition, in the management machine 1 on the business operator side, matching between the care schedule corresponding to the user and the operation schedule implemented by the staff is checked, and if there is a contradiction between them, the operation is displayed on the management screen unit 2. A matching confirmation unit 8 is provided.

In this operation matching confirmation unit 8, as described above, the care schedule/work for each user and the care schedule by the name of the care staff in charge are created. , contents of nursing care, time of visiting nursing care by the staff within the operable time zone, etc. are created, and correspondence matching between these is collated. That is, as shown in FIG. 11, there is a contradiction or inconsistency between the dispatched staff and the contents of nursing care, including the nursing care date and time, for each user. Messages such as the time, user, staff, service, reason for contradiction, etc. in the event of duplication, non-designation of staff in charge of necessary care, differences in care work, setting of care hours outside of working hours of staff, etc. are displayed in a list with For example, items that are different or inconsistent are displayed in, for example, red letters in this matching collation table so as to attract the attention of the person confirming the work. Further, such a matching collation is performed according to the details of nursing care from the user side, and further from the collation of the operation status etc. from the staff side.

In the management screen section 2 of "Daily Work", a work list in which all care work for the user is collectively recorded is displayed and output. As shown in FIG. 12, this work list displays daily care work in tabular form under the display of care date, staff, user, service, care item, report, and approval, for example.

Then, if the staff member reports/notifies that the care work that the staff member is in charge of has been completed, the "Create" check button in the report section of the work list is highlighted. For example, if a work confirmation person such as a person in charge of service provision confirms whether or not the highlighted nursing care content matches the initially planned nursing care content, click the "Approve" check button in the approval section to highlight it. end the approval process. In addition, when there is a contact or notification from the staff (unapproved state) or when the work confirmation person approves, the work is displayed in a predetermined color so that each row displaying the care work can be identified. The color may be changed and displayed for each stage.

This approval work confirms that the planned nursing care work has been completed, and means that it has been confirmed. Billing data 7 for prescribed nursing care expenses for the insurer is created, and this billing data 7 can be sent/transmitted to the nursing care insurer.

In the billing data creation unit 9, when each nursing care work end report from the staff operating the staff side terminal 10 is approved, the unit price of the nursing care cost set for each nursing care work performed is automatically calculated. , billing data 7 to the insurance company is calculated as nursing care remuneration based on the application of nursing care insurance, and output as CVS data. By doing this, it is possible to greatly reduce the manual processing of transcription, input, and storage based on reports made by telephone, e-mail, record paper, etc., and human errors and mistakes can be greatly reduced. It can be processed reliably and quickly without causing

In addition, the selection of "Others" in the management screen section 2 is performed at the end of the month and at the beginning of the month. settings, code settings, etc.

On the other hand, the staff-side terminal 10 has a display screen section 11, and as shown in FIG. Therefore, for example, a smartphone equipped with a function capable of communication by SNS is used. The staff side terminal 10 includes a login section 12, a shift confirmation section 13, a training/agent section 14, an emergency notification section 15, a copy photograph section 16, a recording section 17, and the like. These units 12, 13, 14, 15, 16, and 17 are arranged and displayed on the display screen unit 11, for example, in a tiled manner. By tapping the display area or the like, it is possible to perform a predetermined work required for each.

The login unit 12 accesses and authenticates the business database 3. Although not shown, the login ID column displayed on the expanded login screen contains, for example, a unique helper code set for each staff member. , in the password field, similarly preset passwords are entered, and when these are authenticated, various operations can be performed.

In the login process at this time, as shown in FIG. 17, the staff-side terminal 10 transmits a login screen activation message, displays a login screen, and processes a login ID/password message by the BOT function. It is sent to the provider database 3 via API. When it is confirmed in the provider database 3 that the person matches as an accessible specific person, the log-in processing result is transmitted to the staff side terminal 10 .

The shift confirmation unit 13 confirms the shift of each staff member such as a helper who is a caregiver who is permitted to log in. As shown in FIG. The user who is the subject of the care work to be performed and the visit time to the user are displayed in a list format. Then, when the user name part is tapped and selected, as shown in FIG. 15, it is possible to display remarks in which visit date and time corresponding to the user, user name, special circumstances, etc. are recorded and input in advance. "Summary" that enables the display of a map of the user's home, "Map" that enables the display of a map of the user's home, "Service" that enables the display of home-visit nursing care content for the user, for example, together with an abbreviated display symbol corresponding to nursing care certification by insurance, A work selection screen is displayed that can be tapped so that a "work report" or the like can be displayed to indicate that the completion of the work can be reported to the business operator or the like together with the content of the work.

The display and confirmation of the schedule for the day performed by the staff in charge of confirming the schedule of shifts and the like, the contents of work, etc. in the shift confirming unit 13 is performed as a schedule list process. That is, as shown in FIG. 18, a schedule list acquisition message is processed and transmitted from the staff terminal 10 by the BOT function, and transmitted to the provider database 3 via the API. In response to this, a list of schedules displaying nursing care work to be performed by the staff is sent from the provider database 3 to the staff terminal 10 as a message.

In addition, as shown in FIG. 19, in the staff-side terminal 10, a work start message is processed and transmitted by the BOT function, and the staff-side reporting process of the start of nursing care work performed by the staff is transmitted to the business operator database 3 via the API. . In response to this, confirmation of the work start result is sent from the business operator database 3 to the staff terminal 10 as a message.

Furthermore, the reporting process of the end of nursing care work is carried out in the same manner as the reporting process of starting work, and as shown in FIG. is sent to the user database 3. In response to this, the business operator database 3 sends a confirmation of the result of work completion to the staff terminal 10 as a message.

By tapping on the "work report" screen, as shown in FIG. etc. is further displayed, and when "unplanned" is selected and instructed, for example, a free entry field and a care item selection screen for selecting care items performed outside the schedule are further displayed. It's done like this.

On this "work report" screen, if necessary, multiple various patterns (stickers) that emoticon each nursing work are displayed in a list on a separate screen, and by tapping the icon / display area of the pattern , unscheduled care work, etc. may be reported (not shown).

The training/representation unit 14 confirms the records of training/replacement for nursing care work for each helper, and displays and guides the attendance record of various training related to nursing care etc. that the helper has taken, and the content of the training to be implemented. there is

The emergency notification unit 15 notifies the user of a sudden change in condition, medical treatment, death, or other emergency situations. let me guide you

The copy photograph unit 16 is configured not to store the data in the staff side terminal 10 when reading, for example, the items described on the nursing care insurance card with the camera function and transmitting the read screen to the business operator database 3. , so that high security can be maintained.

The recording unit 17 records and reports the nursing care work, and although not shown, a service implementation record screen is displayed by tapping the display area of the recording unit 17. For example, the user name, helper name, service implementation date and time, Types of services, check records, details of physical care, details of living assistance, details of medical care performed by medical staff if necessary, details of self-reliance support activities, etc. can be created by inputting check marks, etc. . As the service execution record, for example, it is possible to use the specifications of the service execution recording sheet of commercially available "Teresa (registered trademark)" as they are. Also, the created service execution record can be output and displayed in PDF format.

As described above, the staff-side terminal 10 carried or brought by the staff can be used to store information on the staff-side terminal 10 with respect to the business operator database 3 in which the operator-side management machine 1 records, inputs, and organizes various information on users, staff, and others. Each part 12, 13, 14, 15, 16, 17 displayed on the display screen part 11 in 10 can be accessed by a tap operation or the like. Confirmation, start, end, reporting, etc. of various nursing care work to be performed for the user by accessing will be sequentially described below with reference to FIG. 2 and FIGS.

The staff terminal 10 can be connected to the operator database 3 by a closed SNS that only permits access by specific persons such as staff. It is authenticated that the staff can access the business database 3 by a predetermined login operation (step 1-S1).

Once authenticated by this login operation, the staff-side terminal 10 that has been authenticated can access the provider database 3 . Then, the staff can confirm the schedule by themselves, and various operations in the business database 3 are performed by the shift confirmation unit 13, the training/representation unit 14, the emergency notification unit 15, the copy photograph unit 16, and the recording unit 17, respectively. Enables acquisition of information and input of various information associated with communication and reporting.

To confirm the schedule, the shift confirmation unit 13 in the staff-side terminal 10 retrieves the name of the user the staff is in charge of, the time of the visit, details of nursing care work, a map of the user's address, and other nursing care schedule information from the business database 3. It is provided and displayed on the staff side terminal 10 (step 2-S2). When the business information from the business operator database 3 is referred to by confirming the business content according to the schedule and sending the confirmation, the business content itself is displayed as a message on the staff side terminal 10 (step 3-S3).

Next, when the staff confirms the work content itself, which will be nursing care work that differs for each user, and starts on-site work, a message is sent to notify the start of work, which is a notification of the start of work. The data is written and input to the user database 3. This written input is sent as a message to accept the start of business, and is displayed on the staff side terminal 10 (step 4-S4).

At the stage where advance preparations are completed through communication with the business operator database 3 in this manner, actual nursing work is started (step 5-S5).

At the stage when the nursing care work is completed, tapping "work report" again from the shift confirmation unit 13 and inputting that the work has been completed on the work report screen is transmitted as a work completion message. By this transmission, the business information is updated to rewrite the predetermined information in the various information in the business operator database 3, and then it is displayed on the staff side terminal 10 as a business end reception (step 6-S6 ).

Steps 2 (S2) to 6 (S6) correspond individually to each user for whom the staff is in charge each time the staff confirms the contents of nursing care work for each user and reports the start and end of the work. is repeated.

1 Business operator management machine 2 Management screen unit 3 Business database 4 User data 5 Staff data 6 Office data 7 Billing data 8 Operation matching checking unit 9 Billing data creation unit 10 Staff Side terminal 11...Display screen part 12...Login part 13...Shift confirmation part 14...Training/agent part 15...Emergency call part 16...Copy photograph part 17...Recording part

Claims (5)

A home-visit nursing care management system in which a nursing care business operator dispatches a caregiver staff to a user who is a person requiring nursing care, and the nursing care business operator manages and operates the prescribed nursing care work performed by the staff. It is possible to display, check, and report the contents of nursing care work by permitting access to the employer database that is managed by the operator's management machine and records and stores the details of nursing care work. Access to the business database from the staff-side terminal carried by the staff as an invitation-only function that allows access only to authorized people in the social networking service communication enabled ,
The management machine on the operator side contains a nursing care schedule corresponding to the user created by combining nursing care schedule/work and the name of the staff in charge, the user name of the person subject to nursing care work performed by the staff, the details of nursing care, and the staff Matching with the operation schedule corresponding to the staff created by combining home-visit nursing care times within the own operable time zone is collated, and if there is a contradiction in the collation result, it is displayed in a list. Equipped with an operation matching confirmation unit
A visiting care management system characterized by: The visiting care management system according to claim 1, wherein the business operator database is provided on the cloud. The provider database contains user data that records unique information about users who require nursing care, staff data that records unique information about staff dispatched to users from nursing care providers, and nursing care data. Claim 1 or Claim 1, which stores business office data recording information on business offices for dispatching staff established by business operators, and billing data for billing nursing care insurers for nursing care expenses after nursing care work is performed 2. The visiting care management system according to 2. The terminal on the staff side has a display screen unit, a login unit for performing access authentication to the business operator database, a shift confirmation unit for confirming the shift of each staff who is permitted to log in and is a caregiver, and a display screen unit for users. 4. The home-visit nursing care management according to any one of claims 1 to 3, further comprising an emergency reporting unit for reporting sudden changes in condition, medical treatment, death and other emergencies, and a recording unit for recording and reporting the nursing care work performed. system. The management device on the operator side displays the end of each nursing care work schedule in the operator's database by contacting the recording unit of the terminal on the staff side to report the end of the nursing care work performed by the staff, and upon approval, the nursing care to the nursing care insurer is displayed. 5. The home care management system according to any one of claims 1 to 4, further comprising a billing data creation unit for creating billing data for expenses.

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