CA2325859A1 - Method in a telephone service for implementing queuing according to a desired charge - Google Patents

Method in a telephone service for implementing queuing according to a desired charge Download PDF

Info

Publication number
CA2325859A1
CA2325859A1 CA002325859A CA2325859A CA2325859A1 CA 2325859 A1 CA2325859 A1 CA 2325859A1 CA 002325859 A CA002325859 A CA 002325859A CA 2325859 A CA2325859 A CA 2325859A CA 2325859 A1 CA2325859 A1 CA 2325859A1
Authority
CA
Canada
Prior art keywords
call
voice response
service
response means
automated voice
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
CA002325859A
Other languages
English (en)
French (fr)
Inventor
Lauri Isotalo
Juha Kavonius
Markku Laihonen
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Elisa Communications Oyj
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of CA2325859A1 publication Critical patent/CA2325859A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/58—Arrangements providing connection between main exchange and sub-exchange or satellite
    • H04Q3/62—Arrangements providing connection between main exchange and sub-exchange or satellite for connecting to private branch exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42042—Notifying the called party of information on the calling party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13103—Memory
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1313—Metering, billing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13164—Traffic (registration, measurement,...)
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13166—Fault prevention
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13173—Busy signals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13345—Intelligent networks, SCP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13377—Recorded announcement
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/72—Finding out and indicating number of calling subscriber

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • Astronomy & Astrophysics (AREA)
  • General Physics & Mathematics (AREA)
  • Telephonic Communication Services (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
CA002325859A 1998-04-17 1999-04-16 Method in a telephone service for implementing queuing according to a desired charge Abandoned CA2325859A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
FI980865A FI106339B (fi) 1998-04-17 1998-04-17 Menetelmä halutun taksan mukaisen jonotuksen toteuttamiseksi puhelinpalvelussa
FI980865 1998-04-17
PCT/FI1999/000314 WO1999055101A1 (en) 1998-04-17 1999-04-16 Method in a telephone service for implementing queuing according to a desired charge

Publications (1)

Publication Number Publication Date
CA2325859A1 true CA2325859A1 (en) 1999-10-28

Family

ID=8551542

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002325859A Abandoned CA2325859A1 (en) 1998-04-17 1999-04-16 Method in a telephone service for implementing queuing according to a desired charge

Country Status (7)

Country Link
EP (1) EP1068745A1 (fi)
AU (1) AU3423999A (fi)
CA (1) CA2325859A1 (fi)
EE (1) EE04697B1 (fi)
FI (1) FI106339B (fi)
NO (1) NO20005182L (fi)
WO (1) WO1999055101A1 (fi)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FI115103B (fi) * 2003-10-23 2005-02-28 Elisa Oyj Lisämaksuton jonotus
CN115086892B (zh) * 2022-05-17 2023-07-07 任峰 一种基于短信通知的动态绑定呼叫任务与主被叫双方号码的方法

Family Cites Families (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0687096A3 (de) * 1994-06-09 1999-08-18 Siemens Aktiengesellschaft Verfahren zum Verteilen von Anrufen in einem Kommunikationsnetz
US5600710A (en) * 1994-07-08 1997-02-04 Bellsouth Corporation Method for providing a recorded message to a telephone caller when called number is busy
US5761289A (en) * 1996-08-13 1998-06-02 At&T Corp 800 number callback

Also Published As

Publication number Publication date
EE200000599A (et) 2002-04-15
NO20005182L (no) 2000-12-15
FI106339B (fi) 2001-01-15
NO20005182D0 (no) 2000-10-16
AU3423999A (en) 1999-11-08
WO1999055101A1 (en) 1999-10-28
EE04697B1 (et) 2006-08-15
FI980865A0 (fi) 1998-04-17
EP1068745A1 (en) 2001-01-17
FI980865A (fi) 1999-10-18

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Legal Events

Date Code Title Description
FZDE Discontinued