BRPI0418442B1 - Método, sistema e serviço para alcançar comunicação síncrona em resposta a estado dinâmico - Google Patents

Método, sistema e serviço para alcançar comunicação síncrona em resposta a estado dinâmico Download PDF

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Publication number
BRPI0418442B1
BRPI0418442B1 BRPI0418442-4A BRPI0418442A BRPI0418442B1 BR PI0418442 B1 BRPI0418442 B1 BR PI0418442B1 BR PI0418442 A BRPI0418442 A BR PI0418442A BR PI0418442 B1 BRPI0418442 B1 BR PI0418442B1
Authority
BR
Brazil
Prior art keywords
caller
called party
fact
action
context information
Prior art date
Application number
BRPI0418442-4A
Other languages
English (en)
Portuguese (pt)
Inventor
Helen Stern Edith
Acharya Arup
Shae Zon-Yin
Marie Williams Rose
Edward Christensen James
Original Assignee
International Business Machines Corporation
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by International Business Machines Corporation filed Critical International Business Machines Corporation
Publication of BRPI0418442A publication Critical patent/BRPI0418442A/pt
Publication of BRPI0418442B1 publication Critical patent/BRPI0418442B1/pt

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/28Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/66Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L61/00Network arrangements, protocols or services for addressing or naming
    • H04L61/45Network directories; Name-to-address mapping
    • H04L61/4547Network directories; Name-to-address mapping for personal communications, i.e. using a personal identifier
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L61/00Network arrangements, protocols or services for addressing or naming
    • H04L61/45Network directories; Name-to-address mapping
    • H04L61/4557Directories for hybrid networks, e.g. including telephone numbers
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066Session management
    • H04L65/1069Session establishment or de-establishment
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066Session management
    • H04L65/1101Session protocols
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/50Network services
    • H04L67/56Provisioning of proxy services
    • H04L67/563Data redirection of data network streams
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42025Calling or Called party identification service
    • H04M3/42034Calling party identification service
    • H04M3/42059Making use of the calling party identifier
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42229Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/436Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2203/00Aspects of automatic or semi-automatic exchanges
    • H04M2203/20Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2072Schedules, e.g. personal calendars

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)
  • Mobile Radio Communication Systems (AREA)
BRPI0418442-4A 2004-01-22 2004-06-17 Método, sistema e serviço para alcançar comunicação síncrona em resposta a estado dinâmico BRPI0418442B1 (pt)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US10/707,900 US7362698B2 (en) 2004-01-22 2004-01-22 Method, system and service for achieving synchronous communication responsive to dynamic status
US10/707,900 2004-01-22
PCT/US2004/019249 WO2005074407A2 (en) 2004-01-22 2004-06-17 Method, system and service for achieving synchronous communication responsive to dynamic status

Publications (2)

Publication Number Publication Date
BRPI0418442A BRPI0418442A (pt) 2007-06-12
BRPI0418442B1 true BRPI0418442B1 (pt) 2018-02-27

Family

ID=34794563

Family Applications (1)

Application Number Title Priority Date Filing Date
BRPI0418442-4A BRPI0418442B1 (pt) 2004-01-22 2004-06-17 Método, sistema e serviço para alcançar comunicação síncrona em resposta a estado dinâmico

Country Status (8)

Country Link
US (2) US7362698B2 (https=)
JP (1) JP4385055B2 (https=)
KR (1) KR100901244B1 (https=)
CN (1) CN101128811B (https=)
BR (1) BRPI0418442B1 (https=)
IL (1) IL176980A0 (https=)
TW (1) TWI355174B (https=)
WO (1) WO2005074407A2 (https=)

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Also Published As

Publication number Publication date
US20070286384A1 (en) 2007-12-13
JP4385055B2 (ja) 2009-12-16
US7362698B2 (en) 2008-04-22
CN101128811A (zh) 2008-02-20
BRPI0418442A (pt) 2007-06-12
US20050163104A1 (en) 2005-07-28
KR100901244B1 (ko) 2009-06-08
IL176980A0 (en) 2006-12-10
CN101128811B (zh) 2010-04-28
US7400575B2 (en) 2008-07-15
WO2005074407A2 (en) 2005-08-18
TW200537866A (en) 2005-11-16
TWI355174B (en) 2011-12-21
WO2005074407A3 (en) 2007-09-20
KR20070006736A (ko) 2007-01-11
JP2007529169A (ja) 2007-10-18

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Legal Events

Date Code Title Description
B07A Application suspended after technical examination (opinion) [chapter 7.1 patent gazette]
B09A Decision: intention to grant [chapter 9.1 patent gazette]
B16A Patent or certificate of addition of invention granted [chapter 16.1 patent gazette]