BR112015018065A2 - método e dispositivo para interação de telefone - Google Patents

método e dispositivo para interação de telefone

Info

Publication number
BR112015018065A2
BR112015018065A2 BR112015018065A BR112015018065A BR112015018065A2 BR 112015018065 A2 BR112015018065 A2 BR 112015018065A2 BR 112015018065 A BR112015018065 A BR 112015018065A BR 112015018065 A BR112015018065 A BR 112015018065A BR 112015018065 A2 BR112015018065 A2 BR 112015018065A2
Authority
BR
Brazil
Prior art keywords
user
agent system
telephone
telephone agent
entertainment
Prior art date
Application number
BR112015018065A
Other languages
English (en)
Inventor
Xu Ruijun
Original Assignee
Xiaomi Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Xiaomi Inc filed Critical Xiaomi Inc
Publication of BR112015018065A2 publication Critical patent/BR112015018065A2/pt

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/428—Arrangements for placing incoming calls on hold
    • H04M3/4285—Notifying, informing or entertaining a held party while on hold, e.g. Music On Hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42017—Customized ring-back tones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/42153—Administration or customisation of services by subscriber
    • H04M3/42161—Administration or customisation of services by subscriber via computer interface
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0027—Collaboration services where a computer is used for data transfer and the telephone is used for telephonic communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/20—Services signaling; Auxiliary data signalling, i.e. transmitting data via a non-traffic channel

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • General Engineering & Computer Science (AREA)
  • Multimedia (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)

Abstract

resumo patente de invenção: "método, dispositivo e sistema para interação de telefone". a presente invenção refere-se a um método, a um aparelho e a um sistema para a interação de telefone, que pertence ao campo do sistema de atendimento de chamadas. o método inclui: estabelecer um canal de voz para as chamadas de voz com um sistema de agente de telefone; estabelecer um canal de dados com o sistema de agente de telefone, quando o sistema de agente de telefone está no estado ocupado; adquirir as informações de interação para o entretenimento fornecidas pelo sistema de agente de telefone através do canal de dados; e fornecer um serviço de entretenimento para um usuário com base nas informações de interação para o entretenimento em uma interface de chamada. na presente descrição, quando o sistema de agente de telefone está no estado ocupado, um serviço de entretenimento pode ser fornecido a um usuário. assim, a presente divulgação pode resolver o problema nas técnicas relacionadas de que um usuário pode desligar diretamente a chamada atual devido ao tempo de espera muito longo, o que resulta em resíduos de recursos de comunicação do sistema de agente de telefone. consequentemente, o tempo de espera para um usuário é prorrogado pelo serviço de entretenimento, outro procedimento de chamada pelo usuário é evitado e, assim, os recursos de comunicação são economizados.
BR112015018065A 2014-09-26 2015-03-18 método e dispositivo para interação de telefone BR112015018065A2 (pt)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201410505750.4A CN104301556B (zh) 2014-09-26 2014-09-26 电话交互方法、装置和系统
PCT/CN2015/074525 WO2016045322A1 (zh) 2014-09-26 2015-03-18 电话交互方法、装置和系统

Publications (1)

Publication Number Publication Date
BR112015018065A2 true BR112015018065A2 (pt) 2017-07-18

Family

ID=52321108

Family Applications (1)

Application Number Title Priority Date Filing Date
BR112015018065A BR112015018065A2 (pt) 2014-09-26 2015-03-18 método e dispositivo para interação de telefone

Country Status (9)

Country Link
US (1) US9774730B2 (pt)
EP (1) EP3001660B1 (pt)
JP (1) JP6311028B2 (pt)
KR (1) KR101726107B1 (pt)
CN (1) CN104301556B (pt)
BR (1) BR112015018065A2 (pt)
MX (1) MX357956B (pt)
RU (1) RU2631269C2 (pt)
WO (1) WO2016045322A1 (pt)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104301556B (zh) * 2014-09-26 2017-12-29 小米科技有限责任公司 电话交互方法、装置和系统
US11501591B2 (en) 2020-02-20 2022-11-15 Universal City Studios Llc System and method for monitoring queue characteristics and initiating adjustments

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Also Published As

Publication number Publication date
KR20160047420A (ko) 2016-05-02
CN104301556B (zh) 2017-12-29
MX2015006799A (es) 2017-03-20
MX357956B (es) 2018-07-30
JP2016535965A (ja) 2016-11-17
EP3001660A1 (en) 2016-03-30
RU2015125632A (ru) 2017-01-10
US9774730B2 (en) 2017-09-26
JP6311028B2 (ja) 2018-04-11
CN104301556A (zh) 2015-01-21
KR101726107B1 (ko) 2017-04-26
RU2631269C2 (ru) 2017-09-20
WO2016045322A1 (zh) 2016-03-31
US20160094711A1 (en) 2016-03-31
EP3001660B1 (en) 2021-01-20

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Legal Events

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B08F Application fees: dismissal - article 86 of industrial property law
B08K Lapse as no evidence of payment of the annual fee has been furnished to inpi (acc. art. 87)