US7152045B2
(en)
*
|
1994-11-28 |
2006-12-19 |
Indivos Corporation |
Tokenless identification system for authorization of electronic transactions and electronic transmissions
|
US6021428A
(en)
*
|
1997-09-15 |
2000-02-01 |
Genesys Telecommunications Laboratories, Inc. |
Apparatus and method in improving e-mail routing in an internet protocol network telephony call-in-center
|
AU2935297A
(en)
*
|
1996-05-07 |
1997-11-26 |
Webline Communications Corporation |
Method and apparatus for coordinating internet multi-media content with telephone and audio communications
|
US6128646A
(en)
*
|
1997-12-24 |
2000-10-03 |
Genesys Telecommunications Laboratories Inc. |
System for routing electronic mail to best qualified person based on content analysis
|
US6149056A
(en)
|
1997-02-06 |
2000-11-21 |
Mr. Payroll Corporation |
Automatic check cashing using biometric identification verification
|
US6145738A
(en)
|
1997-02-06 |
2000-11-14 |
Mr. Payroll Corporation |
Method and apparatus for automatic check cashing
|
US6104802A
(en)
|
1997-02-10 |
2000-08-15 |
Genesys Telecommunications Laboratories, Inc. |
In-band signaling for routing
|
US6480600B1
(en)
|
1997-02-10 |
2002-11-12 |
Genesys Telecommunications Laboratories, Inc. |
Call and data correspondence in a call-in center employing virtual restructuring for computer telephony integrated functionality
|
US7031442B1
(en)
|
1997-02-10 |
2006-04-18 |
Genesys Telecommunications Laboratories, Inc. |
Methods and apparatus for personal routing in computer-simulated telephony
|
JP4050326B2
(ja)
*
|
1997-02-12 |
2008-02-20 |
ブリティッシュ・テレコミュニケーションズ・パブリック・リミテッド・カンパニー |
ステーション間通信
|
US6604124B1
(en)
*
|
1997-03-13 |
2003-08-05 |
A:\Scribes Corporation |
Systems and methods for automatically managing work flow based on tracking job step completion status
|
US6026087A
(en)
*
|
1997-03-14 |
2000-02-15 |
Efusion, Inc. |
Method and apparatus for establishing a voice call to a PSTN extension for a networked client computer
|
US20010054064A1
(en)
*
|
1997-07-02 |
2001-12-20 |
Pallipuram V. Kannan |
Method system and computer program product for providing customer service over the world-wide web
|
US6711611B2
(en)
|
1998-09-11 |
2004-03-23 |
Genesis Telecommunications Laboratories, Inc. |
Method and apparatus for data-linking a mobile knowledge worker to home communication-center infrastructure
|
US6985943B2
(en)
|
1998-09-11 |
2006-01-10 |
Genesys Telecommunications Laboratories, Inc. |
Method and apparatus for extended management of state and interaction of a remote knowledge worker from a contact center
|
USRE46528E1
(en)
|
1997-11-14 |
2017-08-29 |
Genesys Telecommunications Laboratories, Inc. |
Implementation of call-center outbound dialing capability at a telephony network level
|
US6148328A
(en)
*
|
1998-01-29 |
2000-11-14 |
International Business Machines Corp. |
Method and system for signaling presence of users in a networked environment
|
US7907598B2
(en)
|
1998-02-17 |
2011-03-15 |
Genesys Telecommunication Laboratories, Inc. |
Method for implementing and executing communication center routing strategies represented in extensible markup language
|
US6535492B2
(en)
*
|
1999-12-01 |
2003-03-18 |
Genesys Telecommunications Laboratories, Inc. |
Method and apparatus for assigning agent-led chat sessions hosted by a communication center to available agents based on message load and agent skill-set
|
US6332154B2
(en)
|
1998-09-11 |
2001-12-18 |
Genesys Telecommunications Laboratories, Inc. |
Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface
|
US6212178B1
(en)
*
|
1998-09-11 |
2001-04-03 |
Genesys Telecommunication Laboratories, Inc. |
Method and apparatus for selectively presenting media-options to clients of a multimedia call center
|
US6934277B1
(en)
*
|
1998-02-26 |
2005-08-23 |
Rockwell Electronic Commerce Technologies, Llc |
Internet web site with audio interconnect and automatic call distributor
|
US6092142A
(en)
*
|
1998-02-26 |
2000-07-18 |
Intel Corporation |
Method and apparatus to introduce programmable delays when replaying isochronous data packets
|
US6330243B1
(en)
*
|
1998-03-31 |
2001-12-11 |
Davox Corporation |
System and method for providing an electronic chat session between a data terminal and an information provider at the request of an inquiring party input into the data terminal
|
US6311165B1
(en)
*
|
1998-04-29 |
2001-10-30 |
Ncr Corporation |
Transaction processing systems
|
US20020021693A1
(en)
*
|
1998-05-01 |
2002-02-21 |
At&T Corp. |
Sharing of voice-switched network and internet resources for intelligent session processing
|
US6105067A
(en)
*
|
1998-06-05 |
2000-08-15 |
International Business Machines Corp. |
Connection pool management for backend servers using common interface
|
US6915336B1
(en)
*
|
1998-06-05 |
2005-07-05 |
Instant Services.Com, Inc. |
Real time internet communication system
|
US7346671B2
(en)
*
|
1998-06-05 |
2008-03-18 |
Instant Service.Com, Inc. |
Real time internet communications system
|
US7016485B2
(en)
*
|
1998-08-03 |
2006-03-21 |
Genesys Telecommunications Laboratories, Inc. |
Emergency call load management for call centers
|
USRE46153E1
(en)
|
1998-09-11 |
2016-09-20 |
Genesys Telecommunications Laboratories, Inc. |
Method and apparatus enabling voice-based management of state and interaction of a remote knowledge worker in a contact center environment
|
US6889195B2
(en)
*
|
1998-09-15 |
2005-05-03 |
Cim Ltd. |
System and method for utilizing a computer network in conjunction with traditional telemarketing
|
US6480580B1
(en)
*
|
1998-09-24 |
2002-11-12 |
Ericsson Inc. |
User addressable computer telephony system
|
US6826194B1
(en)
*
|
1999-01-20 |
2004-11-30 |
Tadiran Telecom Business Systems Ltd. |
Method for serving IP users by graphically-based interaction to agents of a call center
|
US20010012346A1
(en)
*
|
1999-01-29 |
2001-08-09 |
Alex Terry |
Interactive billing system utilizing a thin web client interface
|
CA2299249A1
(en)
*
|
1999-03-01 |
2000-09-01 |
Darryl Hymel |
Acd multimedia customer contact routing with delay announcements
|
US6223165B1
(en)
|
1999-03-22 |
2001-04-24 |
Keen.Com, Incorporated |
Method and apparatus to connect consumer to expert
|
US6519628B1
(en)
*
|
1999-03-24 |
2003-02-11 |
Live Person, Inc. |
Method and system for customer service using a packet switched network
|
US6564261B1
(en)
|
1999-05-10 |
2003-05-13 |
Telefonaktiebolaget Lm Ericsson (Publ) |
Distributed system to intelligently establish sessions between anonymous users over various networks
|
US7039040B1
(en)
*
|
1999-06-07 |
2006-05-02 |
At&T Corp. |
Voice-over-IP enabled chat
|
EP1221246A1
(de)
*
|
1999-07-12 |
2002-07-10 |
Vocaltec Communications Ltd. |
Rechner-telefon oder telefon-rechner rückrufverfahren
|
EP1081930A1
(de)
*
|
1999-08-31 |
2001-03-07 |
Lucent Technologies ECS Limited |
Verfahren und Gerät zur Herstellung von Kommunikationsverbindungen
|
US8448059B1
(en)
*
|
1999-09-03 |
2013-05-21 |
Cisco Technology, Inc. |
Apparatus and method for providing browser audio control for voice enabled web applications
|
US6937699B1
(en)
*
|
1999-09-27 |
2005-08-30 |
3Com Corporation |
System and method for advertising using data network telephone connections
|
US20020010608A1
(en)
|
1999-10-08 |
2002-01-24 |
Scott Faber |
System for provding services in real-time overthe internet
|
WO2001035272A2
(en)
*
|
1999-11-05 |
2001-05-17 |
Knowitall, Inc. |
Apparatus and method for selective routing of users to experts over a network of computers
|
US7929978B2
(en)
|
1999-12-01 |
2011-04-19 |
Genesys Telecommunications Laboratories, Inc. |
Method and apparatus for providing enhanced communication capability for mobile devices on a virtual private network
|
US8380783B1
(en)
*
|
2000-01-05 |
2013-02-19 |
Sprint Communications Company L.P. |
Method and apparatus for processing web calls in a web call center
|
US7647259B2
(en)
|
2000-06-16 |
2010-01-12 |
De Fabrega Ingrid Perscky |
E-commerce development intranet portal
|
EP1168735A1
(de)
*
|
2000-06-30 |
2002-01-02 |
BRITISH TELECOMMUNICATIONS public limited company |
Verfahren zur Feststellung der Qualität einer Sprachkommunikation über Paketnetze
|
US20020010645A1
(en)
*
|
2000-07-12 |
2002-01-24 |
David Hagen |
Backend commerce engine
|
GB2368223B
(en)
*
|
2000-10-17 |
2004-01-07 |
Hewlett Packard Co |
Associating parties with communication sessions
|
GB0025455D0
(en)
*
|
2000-10-17 |
2000-11-29 |
Hewlett Packard Co |
Establishing network communication between parties in telephone contact
|
GB2368227B
(en)
*
|
2000-10-17 |
2003-12-10 |
Hewlett Packard Co |
Contact center
|
GB2368930B
(en)
*
|
2000-10-17 |
2005-04-06 |
Hewlett Packard Co |
Establishment of a deferred network communication session
|
GB2368226B
(en)
*
|
2000-10-17 |
2004-08-25 |
Hewlett Packard Co |
Helper entity for comuunication session
|
GB0025911D0
(en)
*
|
2000-10-23 |
2000-12-06 |
Amacis Ltd |
Classified on-line chat
|
US8868448B2
(en)
|
2000-10-26 |
2014-10-21 |
Liveperson, Inc. |
Systems and methods to facilitate selling of products and services
|
US9819561B2
(en)
|
2000-10-26 |
2017-11-14 |
Liveperson, Inc. |
System and methods for facilitating object assignments
|
GB0029025D0
(en)
*
|
2000-11-29 |
2001-01-10 |
Hewlett Packard Co |
Enhancement of communication capabilities
|
WO2002054314A1
(en)
*
|
2001-01-03 |
2002-07-11 |
Fabrega, Marietta |
E-commerce development intranet portal
|
US20020133402A1
(en)
|
2001-03-13 |
2002-09-19 |
Scott Faber |
Apparatus and method for recruiting, communicating with, and paying participants of interactive advertising
|
US20020133547A1
(en)
*
|
2001-03-15 |
2002-09-19 |
Coretex Limited |
Method and system for real time net communication under the basis of documents
|
US20030055895A1
(en)
*
|
2001-08-27 |
2003-03-20 |
Peters Charles A. |
Internet based system designer with live agent assist
|
WO2003007148A1
(en)
*
|
2001-07-13 |
2003-01-23 |
Cadessa, L.L.C. |
System and method for managing networks using local intelligent agents
|
US7526439B2
(en)
*
|
2001-08-06 |
2009-04-28 |
Proficient Systems, Incorporated |
Systems and methods to facilitate selling of products and services
|
US6704403B2
(en)
|
2001-09-05 |
2004-03-09 |
Ingenio, Inc. |
Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail
|
CN1512793B
(zh)
*
|
2002-12-27 |
2010-05-26 |
皇家飞利浦电子股份有限公司 |
多标准无线通信系统中射频资源分配的方法和装置
|
JP2007507190A
(ja)
*
|
2003-05-24 |
2007-03-22 |
ジーティーエックス グローバル コーポレイション |
会議システム
|
US9984377B2
(en)
|
2003-10-06 |
2018-05-29 |
Yellowpages.Com Llc |
System and method for providing advertisement
|
US7428497B2
(en)
|
2003-10-06 |
2008-09-23 |
Utbk, Inc. |
Methods and apparatuses for pay-per-call advertising in mobile/wireless applications
|
US7424442B2
(en)
|
2004-05-04 |
2008-09-09 |
Utbk, Inc. |
Method and apparatus to allocate and recycle telephone numbers in a call-tracking system
|
US7366683B2
(en)
|
2003-10-06 |
2008-04-29 |
Utbk, Inc. |
Methods and apparatuses for offline selection of pay-per-call advertisers
|
US20050138115A1
(en)
*
|
2003-12-23 |
2005-06-23 |
Luis Llamas |
Real time mobile skill set information system
|
EP1580944A1
(de)
*
|
2004-03-22 |
2005-09-28 |
Sap Ag |
Auf die Geschichte der Aktivitäten basierte Nachrichtenleitweglenkung von einem Nachfrager zu einem Anbieter
|
US20050286709A1
(en)
*
|
2004-06-28 |
2005-12-29 |
Steve Horton |
Customer service marketing
|
US8538768B2
(en)
|
2005-02-16 |
2013-09-17 |
Ingenio Llc |
Methods and apparatuses for delivery of advice to mobile/wireless devices
|
US9202219B2
(en)
|
2005-02-16 |
2015-12-01 |
Yellowpages.Com Llc |
System and method to merge pay-for-performance advertising models
|
US7979308B2
(en)
|
2005-03-03 |
2011-07-12 |
Utbk, Inc. |
Methods and apparatuses for sorting lists for presentation
|
US8036374B2
(en)
*
|
2005-05-16 |
2011-10-11 |
Noble Systems Corporation |
Systems and methods for detecting call blocking devices or services
|
US8781092B2
(en)
*
|
2005-05-16 |
2014-07-15 |
Noble Systems Corporation |
Systems and methods for callback processing
|
US9432468B2
(en)
|
2005-09-14 |
2016-08-30 |
Liveperson, Inc. |
System and method for design and dynamic generation of a web page
|
US8738732B2
(en)
|
2005-09-14 |
2014-05-27 |
Liveperson, Inc. |
System and method for performing follow up based on user interactions
|
US8599832B2
(en)
|
2005-09-28 |
2013-12-03 |
Ingenio Llc |
Methods and apparatuses to connect people for real time communications via voice over internet protocol (VOIP)
|
US7818340B1
(en)
*
|
2005-12-01 |
2010-10-19 |
Peter Warren |
Computer-implemented method and system for enabling network communication using sponsored chat links
|
US9008075B2
(en)
|
2005-12-22 |
2015-04-14 |
Genesys Telecommunications Laboratories, Inc. |
System and methods for improving interaction routing performance
|
US9197479B2
(en)
|
2006-01-10 |
2015-11-24 |
Yellowpages.Com Llc |
Systems and methods to manage a queue of people requesting real time communication connections
|
US7848971B1
(en)
*
|
2006-02-28 |
2010-12-07 |
Intuit Inc. |
Integrated online chat within an income tax preparation product
|
US20080052377A1
(en)
*
|
2006-07-11 |
2008-02-28 |
Robert Light |
Web-Based User-Dependent Customer Service Interaction with Co-Browsing
|
US9317855B2
(en)
|
2006-10-24 |
2016-04-19 |
Yellowpages.Com Llc |
Systems and methods to provide voice connections via local telephone numbers
|
US8451825B2
(en)
|
2007-02-22 |
2013-05-28 |
Utbk, Llc |
Systems and methods to confirm initiation of a callback
|
US9277019B2
(en)
|
2007-06-18 |
2016-03-01 |
Yellowpages.Com Llc |
Systems and methods to provide communication references to connect people for real time communications
|
US8520831B2
(en)
*
|
2008-06-18 |
2013-08-27 |
Aspect Software, Inc. |
Method of unifying control of contact center system
|
US8260846B2
(en)
|
2008-07-25 |
2012-09-04 |
Liveperson, Inc. |
Method and system for providing targeted content to a surfer
|
US8762313B2
(en)
|
2008-07-25 |
2014-06-24 |
Liveperson, Inc. |
Method and system for creating a predictive model for targeting web-page to a surfer
|
US8805844B2
(en)
|
2008-08-04 |
2014-08-12 |
Liveperson, Inc. |
Expert search
|
US9077699B1
(en)
|
2008-09-11 |
2015-07-07 |
Bank Of America Corporation |
Text chat
|
US9892417B2
(en)
|
2008-10-29 |
2018-02-13 |
Liveperson, Inc. |
System and method for applying tracing tools for network locations
|
US8271509B2
(en)
*
|
2008-11-20 |
2012-09-18 |
Bank Of America Corporation |
Search and chat integration system
|
US20110066470A1
(en)
*
|
2009-09-14 |
2011-03-17 |
Vikas Goyal |
System and method for providing context based remote advisor capabilities to users of web applications
|
US9205328B2
(en)
|
2010-02-18 |
2015-12-08 |
Activision Publishing, Inc. |
Videogame system and method that enables characters to earn virtual fans by completing secondary objectives
|
US9767212B2
(en)
|
2010-04-07 |
2017-09-19 |
Liveperson, Inc. |
System and method for dynamically enabling customized web content and applications
|
US9682324B2
(en)
|
2010-05-12 |
2017-06-20 |
Activision Publishing, Inc. |
System and method for enabling players to participate in asynchronous, competitive challenges
|
US9350598B2
(en)
|
2010-12-14 |
2016-05-24 |
Liveperson, Inc. |
Authentication of service requests using a communications initiation feature
|
US8918465B2
(en)
|
2010-12-14 |
2014-12-23 |
Liveperson, Inc. |
Authentication of service requests initiated from a social networking site
|
US8943002B2
(en)
*
|
2012-02-10 |
2015-01-27 |
Liveperson, Inc. |
Analytics driven engagement
|
US8805941B2
(en)
|
2012-03-06 |
2014-08-12 |
Liveperson, Inc. |
Occasionally-connected computing interface
|
US9563336B2
(en)
|
2012-04-26 |
2017-02-07 |
Liveperson, Inc. |
Dynamic user interface customization
|
US9672196B2
(en)
|
2012-05-15 |
2017-06-06 |
Liveperson, Inc. |
Methods and systems for presenting specialized content using campaign metrics
|
US11386442B2
(en)
|
2014-03-31 |
2022-07-12 |
Liveperson, Inc. |
Online behavioral predictor
|
US10286326B2
(en)
|
2014-07-03 |
2019-05-14 |
Activision Publishing, Inc. |
Soft reservation system and method for multiplayer video games
|
US10118099B2
(en)
|
2014-12-16 |
2018-11-06 |
Activision Publishing, Inc. |
System and method for transparently styling non-player characters in a multiplayer video game
|
US9971817B2
(en)
*
|
2014-12-29 |
2018-05-15 |
Ingenio, Llc. |
Systems and methods to avoid collisions in establishing real-time communication connections
|
US9444937B2
(en)
|
2014-12-29 |
2016-09-13 |
Ingenio, Llc |
Systems and methods to determine quality of services provided over real-time communication connections
|
US10315113B2
(en)
|
2015-05-14 |
2019-06-11 |
Activision Publishing, Inc. |
System and method for simulating gameplay of nonplayer characters distributed across networked end user devices
|
CA2988120C
(en)
|
2015-06-02 |
2024-06-25 |
Liveperson, Inc. |
Dynamic communication routing based on consistency weighting and routing rules
|
US10471348B2
(en)
|
2015-07-24 |
2019-11-12 |
Activision Publishing, Inc. |
System and method for creating and sharing customized video game weapon configurations in multiplayer video games via one or more social networks
|
EP4130998A1
(de)
|
2016-08-14 |
2023-02-08 |
Liveperson Inc. |
Systeme und verfahren zur echtzeitfernbedienung von mobilen anwendungen
|
US10500498B2
(en)
|
2016-11-29 |
2019-12-10 |
Activision Publishing, Inc. |
System and method for optimizing virtual games
|
US10561945B2
(en)
|
2017-09-27 |
2020-02-18 |
Activision Publishing, Inc. |
Methods and systems for incentivizing team cooperation in multiplayer gaming environments
|
US10974150B2
(en)
|
2017-09-27 |
2021-04-13 |
Activision Publishing, Inc. |
Methods and systems for improved content customization in multiplayer gaming environments
|
US11040286B2
(en)
|
2017-09-27 |
2021-06-22 |
Activision Publishing, Inc. |
Methods and systems for improved content generation in multiplayer gaming environments
|
US10864443B2
(en)
|
2017-12-22 |
2020-12-15 |
Activision Publishing, Inc. |
Video game content aggregation, normalization, and publication systems and methods
|
US11679330B2
(en)
|
2018-12-18 |
2023-06-20 |
Activision Publishing, Inc. |
Systems and methods for generating improved non-player characters
|
US11097193B2
(en)
|
2019-09-11 |
2021-08-24 |
Activision Publishing, Inc. |
Methods and systems for increasing player engagement in multiplayer gaming environments
|
CN110826001A
(zh)
*
|
2019-10-30 |
2020-02-21 |
深圳前海环融联易信息科技服务有限公司 |
数据获取请求处理方法、装置、计算机设备及存储介质
|
US11712627B2
(en)
|
2019-11-08 |
2023-08-01 |
Activision Publishing, Inc. |
System and method for providing conditional access to virtual gaming items
|
US11524234B2
(en)
|
2020-08-18 |
2022-12-13 |
Activision Publishing, Inc. |
Multiplayer video games with virtual characters having dynamically modified fields of view
|
US11351459B2
(en)
|
2020-08-18 |
2022-06-07 |
Activision Publishing, Inc. |
Multiplayer video games with virtual characters having dynamically generated attribute profiles unconstrained by predefined discrete values
|