US20010012346A1 - Interactive billing system utilizing a thin web client interface - Google Patents

Interactive billing system utilizing a thin web client interface Download PDF

Info

Publication number
US20010012346A1
US20010012346A1 US09/240,893 US24089399A US2001012346A1 US 20010012346 A1 US20010012346 A1 US 20010012346A1 US 24089399 A US24089399 A US 24089399A US 2001012346 A1 US2001012346 A1 US 2001012346A1
Authority
US
United States
Prior art keywords
user
recited
transaction
telecommunications
web
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
US09/240,893
Inventor
Alex Terry
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
ITC Corp
Silicon Valley Bank
Microsoft Technology Licensing LLC
Original Assignee
Microsoft Corp
ITC Corp
Silicon Valley Bank
Sherwood Partners Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Microsoft Corp, ITC Corp, Silicon Valley Bank, Sherwood Partners Inc filed Critical Microsoft Corp
Priority to US09/240,893 priority Critical patent/US20010012346A1/en
Assigned to ITC INC. reassignment ITC INC. ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: O'NEAL, STEPHEN C., TERRY, G. ALEX
Assigned to SILICON VALLEY BANK reassignment SILICON VALLEY BANK ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: INTERNATIONAL THINKLINK CORPORATION
Assigned to MICROSOFT CORPORATION reassignment MICROSOFT CORPORATION ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: INTERNATIONAL THINKLINK CORPORATION
Assigned to INTERNATIONAL THINKLINK CORPORATION reassignment INTERNATIONAL THINKLINK CORPORATION RELEASE BY SECURED PARTY (SEE DOCUMENT FOR DETAILS). Assignors: SILICON VALLEY BANK
Assigned to MICROSOFT CORPORATION reassignment MICROSOFT CORPORATION ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: SHERWOOD PARTNERS, INC.
Assigned to SHERWOOD PARTNERS, INC. reassignment SHERWOOD PARTNERS, INC. ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: INTERNATIONAL THINKLINK CORPORATION
Publication of US20010012346A1 publication Critical patent/US20010012346A1/en
Assigned to INTERNATIONAL THINKLINK CORPORATION reassignment INTERNATIONAL THINKLINK CORPORATION RELEASE Assignors: SILICON VALLEY BANK
Assigned to MICROSOFT TECHNOLOGY LICENSING, LLC reassignment MICROSOFT TECHNOLOGY LICENSING, LLC ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Assignors: MICROSOFT CORPORATION
Application status is Abandoned legal-status Critical

Links

Images

Classifications

    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce, e.g. shopping or e-commerce
    • G06Q30/04Billing or invoicing, e.g. tax processing in connection with a sale
    • GPHYSICS
    • G06COMPUTING; CALCULATING; COUNTING
    • G06QDATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTING PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00Payment architectures, schemes or protocols
    • G06Q20/08Payment architectures
    • G06Q20/14Payment architectures specially adapted for billing systems
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/04Recording calls, or communications in printed, perforated or other permanent form
    • H04M15/06Recording class or number of calling, i.e. A-party or called party, i.e. B-party
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/08Metering calls to called party, i.e. B-party charged for the communication
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/41Billing record details, i.e. parameters, identifiers, structure of call data record [CDR]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/43Billing software details
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/44Augmented, consolidated or itemized billing statement or bill presentation
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/55Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP for hybrid networks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/58Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP based on statistics of usage or network monitoring
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/59Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP based on real time
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/70Administration or customization aspects; Counter-checking correct charges
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/70Administration or customization aspects; Counter-checking correct charges
    • H04M15/705Account settings, e.g. limits or numbers or payment
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/70Administration or customization aspects; Counter-checking correct charges
    • H04M15/725Administration or customization aspects; Counter-checking correct charges by the operator
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/70Administration or customization aspects; Counter-checking correct charges
    • H04M15/745Customizing according to wishes of subscriber, e.g. friends or family
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/83Notification aspects
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/83Notification aspects
    • H04M15/84Types of notifications
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M15/00Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/88Provision for limiting connection, or expenditure
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01Details of billing arrangements
    • H04M2215/0104Augmented, consolidated or itemised billing statement, e.g. additional billing information, bill presentation, layout, format, e-mail, fax, printout, itemised bill per service or per account, cumulative billing, consolidated billing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01Details of billing arrangements
    • H04M2215/0108Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01Details of billing arrangements
    • H04M2215/0116Provision for limiting expenditure, e.g. limit on call expenses or account
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01Details of billing arrangements
    • H04M2215/0164Billing record, e.g. Call Data Record [CDR], Toll Ticket[TT], Automatic Message Accounting [AMA], Call Line Identifier [CLI], details, i.e. parameters, identifiers, structure
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01Details of billing arrangements
    • H04M2215/0168On line or real-time flexible customization or negotiation according to wishes of subscriber
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01Details of billing arrangements
    • H04M2215/0176Billing arrangements using internet
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01Details of billing arrangements
    • H04M2215/018On-line real-time billing, able to see billing information while in communication, e.g. via the internet
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/01Details of billing arrangements
    • H04M2215/0188Network monitoring; statistics on usage on called/calling number
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/20Technology dependant metering
    • H04M2215/2046Hybrid network
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/62Called party billing, e.g. reverse billing, freephone, collect call, 0800 or 0900
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/70Administration aspects, modify settings or limits or counter-check correct charges
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/70Administration aspects, modify settings or limits or counter-check correct charges
    • H04M2215/7009Account settings, e.g. users, terminals, limits, numbers or payment
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/70Administration aspects, modify settings or limits or counter-check correct charges
    • H04M2215/7063Administer via operator
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/81Notifying aspects, e.g. notifications or displays to the user
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/81Notifying aspects, e.g. notifications or displays to the user
    • H04M2215/8129Type of notification
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M2215/00Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/82Advice-of-Charge [AOC], i.e. notify subscriber of charges/cumulative charge; meter at the substation

Abstract

An apparatus and method are provided for allowing a user to access detailed and up-to-date telecommunications billing information associated with multiple telephone numbers over a data network from a computer that has a web browser installed. The apparatus includes a billing server that maintains a database of telecommunications transaction records. Each time a new telecommunications event occurs, such as a toll call from a number in the user's account, a new transaction record is added to the data base. The user interfaces to the database of transaction records through a series of web pages that are transmitted over the internet by a web server. The web pages that are generated by the web server provide the user with the capability to query the data base and to view transaction records from his/her account that are retrieved from the data base as a result of the query. An event monitor is provided to alert the user when a preset threshold for selected accounts, within a given time period, is met.

Description

    BACKGROUND OF THE INVENTION
  • 1. Field of the Invention [0001]
  • This invention relates in general to the field of telecommunications services billing, and more particularly to an apparatus and method for providing online access to transaction details and corresponding charges relating to a telecommunications account. [0002]
  • 2. Description of the Related Art [0003]
  • The advent of the telephone at the turn of the century presented a new form of communicating to the population at large. Whereas prior communications between individuals occurred either in person or through the mail, the introduction of the telephone into both the household and business cultures changed the way that people work, play, and interact. More urgent matters were treated immediately with a telephone call while less important matters were relegated to the mail. [0004]
  • Initially, the coverage of the telephone network allowed a user to make local calls only, and that with intervention of an operator. Early use was therefore limited. As coverage of the telephone network began to connect major regions of the country together, long distance calling became an option. Yet, this option as well enjoyed only limited use by the population at large, primarily because of the cost involved with making a long distance, or toll, call. When a toll call was made, because the user had to interact with an operator in order to place the call, he/she was aware of the costs involved. [0005]
  • Direct dialing technology took the operator out of the toll calling loop. As a result, the cost for making a toll call was reduced extensively. More and more users began treating long distance telecommunications as the commodity it has become today. As a consequence of increased use, it became vital for prudent household/business money managers to analyze and reconcile each month's long distance bill. As in any other venture for profit, the management of bottom line costs is effected by careful scrutiny of the details. Early long distance bills were not difficult to analyze because 1) there was only one long distance vendor; and 2) most businesses and households only had one telephone line. [0006]
  • Two parallel progressions over the past 20 year have simply revolutionized personal and business telecommunications practices. The first progression was the introduction of competition into the telecommunications marketplace. Today, literally hundreds of telecommunications companies advertise over the full gamut of telecommunications services. In any given area of the United States, a user can choose from at least 25 long distance service providers. Competition has resulted in the dramatically low cost of long distance that is seen today. Long distance calls are now billed by the minute, and cost less than 10 cents per minute. [0007]
  • The proliferation of computer technologies in both the telecommunications industry and by telecommunications subscribers is the second progression in recent history to transform personal and business practice. Facsimile machines, pagers, multi-line telephone systems, voice mail, cellular telephones, and computer networking over the internet are now ubiquitously employed in average households and businesses. It is not uncommon today to find, numerous telephone lines in a given home, some for personal use, some for business use, each replete with a cornucopia of features provided by numerous telecommunications service companies. [0008]
  • But while competition and technological advances have made telecommunications services more accessible and affordable, both of these two progressions have exponentially exacerbated the money management problem. In the 1980's, as these two progressions were still in their early stages, the average subscriber would receive a separate bill from each provider for each line every month. All of the providers, because they were part of the overall telecommunications network, communicated with local telephone network interface equipment each time a call was placed. Details of the call, or transaction, would be recorded so that an itemized bill would result at the end of the billing period. Consequently, a subscriber having two lines, one with Long Distance Company A and the other with Long Distance Company B, would receive a bill each month from each of the companies. [0009]
  • Service providers over the next few years took the initiative to negotiate shared billing agreements with local telephone companies to reduce the burden on the consumer. Today, a subscriber receives one monthly bill for telecommunications services. This consolidated bill presents all charges for lines within the subscriber's household/business and additionally itemizes each charge. Consolidated billing techniques allow a present day money manager to more easily analyze and reconcile telecommunications costs-that is, ex post facto. This is because a consolidated bill typically itemizes charges for telecommunications services that have occurred over the previous 30 days. [0010]
  • Because telecommunications assets and services can be easily accessed, they also can be easily abused. For instance, newspapers routinely contain reports about some business or family that received a horrendously large phone bill as a result of an abuse such as a pirated calling card or excessive access of a [0011] 900 number. Accordingly, prudent money managers are now demanding up-to-date information as well as detailed information in order to better control costs and to precipitate abusive use patterns.
  • Many telecommunications service providers today allow a user to access account information over the internet via a web browser, yet the information that is provided online is at a summary level only (i.e., total charges) and is furthermore merely a reflection of costs that were provided in a previous consolidated bill. In summary, present day online telecommunications billing systems provide no meaningful benefits to a user other than presenting an unpretentious reminder to pay an outstanding balance. [0012]
  • Therefore, what is needed is an apparatus that allows a user to access detailed, up-to-date telecommunications charges for a consolidated account via a web browser. [0013]
  • In addition, what is needed is an apparatus whereby a user can access telecommunications transaction records associated with his/her account that have been recorded since a previous consolidated bill was issued. [0014]
  • Furthermore, what is needed is an online billing mechanism that allows a user to view individual telecommunications transaction records associated with a consolidated account. [0015]
  • Moreover, what is needed is a method for displaying, searching, and monitoring individual transactions in a consolidated telecommunications account via a web browser. [0016]
  • In addition, what is needed is a billing, monitoring, and alert system that is user configurable, that alerts a user when a preset long distance threshold is reached. [0017]
  • SUMMARY
  • To address the above-detailed deficiencies, it is an object of the present invention to provide an apparatus for accessing near-real-time telecommunications transaction records over the internet via a thin web client program. [0018]
  • Accordingly, in the attainment of the aforementioned object, it is a feature of the present invention to provide an apparatus for presenting, searching, and monitoring telecommunication transaction records via a thin web client interface. The apparatus includes a billing server and a web server. The billing server maintains the telecommunication transaction records and queries the telecommunication transaction records in response to a request for prescribed data. The web server is coupled to the billing server. The web server sends telecommunication transaction information to the billing server, it requests the prescribed data in response to a user command via the thin web client interface, and it provides the prescribed data to a user via the thin web client interface. The prescribed data is at a level of detail sufficient to distinguish a first telecommunication transaction record from a second telecommunication transaction record. [0019]
  • An advantage of the present invention is that a money manager can access the details online that are needed to properly analyze and reconcile communications charges. [0020]
  • Another object of the present invention is to provide an apparatus that gives a subscriber the ability to access telecommunications charges for his/her account that have been entered since a previous consolidated bill was issued. [0021]
  • In another aspect, it is a feature of the present invention to provide an interactive telecommunications billing mechanism. The interactive telecommunications billing mechanism has a billing server and a web server. The billing server maintains a transaction data base and queries the transaction data base to retrieve selected transaction records that match parameters of a query. Each of the selected transaction records includes a line field, a number field, a place field, and a cost field. The line field documents a first telephone number from which a call originates. The number field documents a second telephone number to which the call is placed. The place field documents a location corresponding to the number field. The cost field documents a cost of a corresponding call event. The web server is coupled to the billing server. The web server provides the query in response to a user command received from a data network and transmits the selected transaction records to a user over the data network for viewing via a web browser. [0022]
  • Another advantage of the present invention is that a user does not have to wait for a monthly bill to arrive in order to scrutinize his/her telecommunications account. [0023]
  • A further object of the invention is to provide an online billing apparatus that allows a user to search a consolidated account and to view individual telecommunications transaction records associated with the search. [0024]
  • In a further aspect, it is a feature of the present invention to provide an apparatus for accessing selected telecommunications records over the internet from a user computer that is executing a web browser application. The apparatus includes a billing server and a web server. The billing server maintains telecommunications records and provides the selected telecommunications records in response to a user request. The billing server has data base logic, maintenance logic, and query logic. The data base logic stores the telecommunications records. Each of the telecommunications records documents a specific telecommunications event. The maintenance logic provides the data base logic with a new telecommunications record corresponding to a new telecommunications event. The query logic searches the telecommunications records in accordance with parameters prescribed by the user request and retrieves the selected telecommunications records. The web server is coupled to the billing server. The web server receives the user request over the internet and provides the selected telecommunications records to the user computer over the internet. [0025]
  • A further advantage of the present invention is that a user does not require special software applications to view detailed telecommunications charges over the internet. [0026]
  • Yet another object of the present invention is to provide a method for displaying, searching, and monitoring individual transactions in a consolidated telecommunications account via a thin web client interface. [0027]
  • In yet another aspect, it is a feature of the present invention to provide a method for providing access to telecommunications billing records in a billing computer over the internet, the access being obtained via a remote computer that is executing a thin web client application. The method includes maintaining the telecommunications billing records in a data base, the telecommunications billing records documenting individual telecommunication events; transmitting a search parameter entry web page to the remote computer over the internet; receiving a completed search parameter entry web page from the remote computer over the internet; querying the data base in accordance with parameters provided by the completed search parameter entry web page; and transmitting a search results web page over the internet to display the telecommunications billing records on the remote computer. [0028]
  • Yet another advantage of the present invention is that a subscriber can detect unauthorized charge patterns before excessive charges are accumulated. [0029]
  • In yet another aspect, it is a feature of the present invention to provide a method for providing a user with detailed long distance telephonic transaction information via a thin web client. The method includes providing a data server, coupled to local telephone switches, for tracking long distance telephone transactions for a plurality of telephone numbers; providing a web server, coupled to the data server, for presenting to the user the detailed long distance telephonic transaction information; and providing the user with a customizable event monitor, coupled to the web server and to the data server, the event monitor for alerting the user when telephone transactions meet a specified criteria. [0030]
  • It is a further feature of the present invention to provide a long distance transaction event monitor, coupled to a telephone network, for alerting a user when specified alert criteria relating to telephony transactions have been met. The event monitor includes a web interface, for allowing a user to specify the alert criteria; query logic, coupled to the web interface, for causing the specified alert criteria to query the telephony transactions; and an event monitor, coupled to the query logic, for generating alert messages to the user when the query logic determines that the specified alert criteria is met by the telephony transactions. [0031]
  • BRIEF DESCRIPTION OF THE DRAWINGS
  • These and other objects, features, and advantages of the present invention will become better understood with regard to the following description, and accompanying drawings where: [0032]
  • FIG. 1 is a diagram illustrating related art billing techniques for telecommunications services. [0033]
  • FIG. 2 is a diagram illustrating a related art telecommunications services account summary provided over a thin web client interface. [0034]
  • FIG. 3 is a diagram illustrating an interactive, consolidated billing mechanism according to the present invention. [0035]
  • FIG. 4 is a block diagram depicting details of a billing server according to the present invention. [0036]
  • FIG. 5 is a diagram illustrating a payment options web page provided via a thin web client. [0037]
  • FIG. 6 is a diagram illustrating an account options web page provided via a thin web client. [0038]
  • FIG. 7 is a diagram illustrating a transaction search/monitor web page provided via a thin web client. [0039]
  • FIG. 8 is a diagram illustrating a search results web page provided via a thin web client. [0040]
  • FIG. 9 is a flow chart illustrating a method according to the present invention for providing online access to near-real-time details and charges corresponding to a telecommunications account. [0041]
  • DETAILED DESCRIPTION
  • In light of the above background on telecommunications billing techniques, several related art examples will now be discussed with reference to FIGS. 1 and 2. These examples illustrate how present day online billing systems for telecommunications services encumber a user in two ways: First, because online access to accounts is provided only at the summary level, the user is prohibited from performing any significant use or cost analyses-a significant function that is regularly performed in a number of small businesses. Second, because present day billing systems update online accounts only at the end of each billing cycle, the user is unable to detect usage and corresponding charges until his/her account is updated. Following this discussion, a detailed description of the present invention will be provided with reference to FIGS. 3 through 9. The present invention provides a user with online access to detailed, near-real-time transaction data associated with his/her telecommunications services account. [0042]
  • Referring to FIG. 1, a diagram [0043] 100 is presented illustrating related art billing techniques for telecommunications services. The block diagram 100 shows two local telephone network interfaces 112, one 112 at POINT A and one 112 at POINT B. The block diagram 100 also depicts telecommunication devices connected to the local telephone network interfaces 112: a telephone 102, pager 108, a facsimile (fax) machine 110, and a modem 106 that provides connectivity for a computer 104. In addition, a telecommunications channel 114 connects the two local telephone network interfaces 112. The telecommunications channel 114 represents any of a number of channel mediums in use today for the transmission of telephonic data to include metallic and fiber-optic landline, line-of-sight microwave, and satellite communication channels. The diagram 100 also shows a central billing system 118 that is coupled to both of the local telephone network interfaces 112 via a billing network 116. Furthermore, the diagram 100 illustrates the three evolutionary techniques used by the central billing system 118 to invoice customers: an early technique involving preparation of separate bills 120, a consolidated account technique involving a consolidated bill 122, and an online technique involving online presentation of a bill summary 124.
  • In operation, each of the devices [0044] 102, 108, 110, 106/104 have a unique telephone number, or line number, for addressing and identification by the local telephone network interface 112. The local telephone network interface 112 is also known as a local switch 112. The local switch 112 is the point where local devices 102, 108, 110, 106/104 interface to the telephone network channel 114. A transmitting local device, say a telephone 102 at POINT A, places a call to a compatible receiving device, say a telephone 102 at POINT B, by providing the telephone number assigned to the receiving device 102 at POINT B to the local switch 112 at POINT A. The local switch 112 at POINT A then routes the call to the local switch 112 at POINT B over the telephone network channel 114. The local switch 112 at POINT B then routes the call to the receiving device 102. The placement of the call, through completion of the call, is known as a line transaction, or transaction. A transaction is typically placed between an initiating device, or calling number, and a receiving device, or called number, however, a transaction can also take place between several devices. Such a transaction is known as a conference call.
  • It is customary in the telecommunications industry to pass along the cost of telecommunications transactions to customers. Often, the cost of local calls is billed to a customer for a flat monthly fee. The cost of some types of calls, say a call to directory assistance, is billed on a per transaction basis. The cost of other types of calls, toll calls, is billed according to call duration, and possibly distance. Moreover, the billing rates associated with all of the above call types are determined based upon a number of complex factors present in a competitive, yet publicly regulated, market environment. [0045]
  • Prior to the 1980's, virtually all of the commercial telecommunications services in the United States were provided by a single telecommunications company. Since the breakup of that telecommunications company, competition in the industry has flourished. In any given city today, a customer can select portions of his/her telecommunication service package from upwards to a 100 different companies. For example, the customer may choose Company A to provide local line service, company B to provide long distance toll service, Company C to provide cellular telephone service, and Company D to provide paging service. Although such competition is healthy, because each of these service providers utilize elements of the telecommunications network [0046] 102-114 in whole or in part, a strict accounting of each telecommunication transaction must be maintained so that each of the service providers can properly apportion transaction costs to its customers.
  • The central billing system [0047] 118 is the focal point for transaction accounting. Coupled to each local switch 112 via the billing network 116, typically a high speed data network 116, the central billing system collects data for each telecommunications transaction within its scope of coverage. For example, when a long distance call is placed from a telephone 102 in City X to a telephone 102 in City Y, the central billing system 118 generates and stores a transaction record for the long distance call. Elements of the transaction record generally include calling number (or line number), called number, place called, date and time of the call, and duration of the call. Additionally, each transaction record within the central billing system is mapped to a customer and a service provider for the transaction.
  • Periodically, each service provider bills its customers for services provided during a given period, the given period typically being a month in duration. The early invoicing technique shown in the diagram [0048] 100 was predominately used during the 1980's and resulted in a series of bills 120 being issued from each service provider. For example, in any given month, Company A would access the central billing system 118 to retrieve transactions earmarked for Company A's services. In turn, Company A would manually print and mail invoices 120 to its customers for payment. A customer would receive an invoice 120 from Company A for each of his/her line numbers and each of the invoices 120 would include individual transaction details as described above in support of the total invoiced amount. Likewise, Company B, Company C, and Company D would issue invoices 120 to their customers. Consequently, a particular individual would receive multiple bills 120 for each line number. Although multiple bills 120 for similar services causes inconvenience, because each of the bills 120 contained detailed transaction information, the customer could at least scrutinize the bills 120 to ensure that unauthorized or duplicate charges were not present. A household or small business in the 1980's normally had one or two lines. At most, this resulted in having to analyze and pay two telecommunications service bills 120 from a single company at the end of each month.
  • In the late 1990's, it is not uncommon to find information-based cottage industries running entirely out of a home office located in a spare bedroom. As a result of advances in the communications industry, particularly those advances resulting in what is today known as the internet, or world wide web, an individual or small business in the 1990's may have a number of lines: two home lines, a home computer line, a fax line, two to three business lines, a cellular phone line, and a pager line. In addition to the multiplicity of lines, the individual or small business may provision telecommunications services for each of the lines to a different telecommunications service provider. What once was a tolerable analysis and reconciliation exercise at the end of each month quickly became intolerable. [0049]
  • Customer pressure provided the impetus for the telecommunications billing standard in use today: the consolidated bill [0050] 122. Now, rather than receiving numerous bills 120 at the end of each month, a telecommunications service customer receives a consolidated bill 122. With rare exception, lines and related services are mapped in the central billing system 118 to a customer account number. At the end of each billing cycle, a consolidated bill 122 is printed and mailed to the customer for payment. The consolidated bill 122 includes sections for each service provider and each section contains subsections for each line in the account. Each line subsection of the consolidated bill 122 contains individual transaction details as described above in support of the total invoiced amount. Hence, rather than analyzing and reconciling multiple telecommunication invoices, a customer need only analyze one, albeit complex, invoice at the end of each month.
  • Because an increasing number of homes and businesses are connected to the Internet, more recent developments in the industry find a few telecommunications services providers allowing their customers to access billing information online. Yet, because this billing technique is still in its early stages, present day online billing systems actually provide fewer benefits than the consolidated billing technique. In theory, a user ought to be able to access up-to-date transaction details for his/her telecommunications account in a consolidated format. But this is simply not the case. [0051]
  • Instead, what the user is presented with is simply a summary [0052] 124 of his/her consolidated bill 122—the consolidated bill 122 is still used as the primary billing vehicle for a consolidated account. The summary 124 is provided as a web page authored in hypertext markup language (HTML).
  • Most personal computers today are equipped with general purpose internet communication applications known as thin web clients, or web browsers. For example, either Microsoft® Internet Explorer or Netscape® Communicator applications are found on virtually every present day desktop system. Either of these thin web clients is capable of receiving an HTML-authored web page from a server over the internet and displaying contents of the web page for the user on his/her desktop computer. A web browser is also capable of transmitting data input by the user back to the server over the internet. Hence, to access literally millions of different web sites over the internet, the user need only execute a web browser. The responsibility belongs to designers of a particular web site to provide the web pages and processing capabilities required for a user to interact effectively and efficiently with the site, without a constraint that special software be installed on the user's computer. [0053]
  • Although data networks are used extensively in the telecommunications industry for other applications, internetworking techniques and capabilities with regard to billing are present now only in rudimentary forms. One skilled in the art will appreciate that for a telecommunications service provider to provide the online summary [0054] 124 shown in FIG. 1 over the internet requires only minor enhancements to the central billing system 118 over that required to print and mail a consolidated bill 122. Furthermore, because the online summary 124 is at a summary level, it is virtually useless for purposes of analysis and reconciliation. The present day online summary billing technique is more specifically described with reference to FIG. 2.
  • Referring to FIG. 2, a diagram [0055] 200 is presented illustrating a related art telecommunications services account summary 210 provided over a thin web client interface. The diagram 200 depicts a display 202 provided ITC: 9905 by the thin web client, in this example the Internet Explorer, that features presentation of an account summary web page 210 provided by U.S. West, a telecommunications services provider. Although Internet Explorer is featured as a web browser in this and following drawings, one skilled in the art will appreciate that any HTML-compatible web browser allows display HTML-authored web pages such as the one 210 depicted in this diagram 200. The account summary web page 210 includes title text 211, latent charges caveat text 212, summary level caveat text 213, account number text 214, total new charges text 215, and total amount due text 216.
  • Operationally, a user accesses the account summary web page [0056] 210 by providing a universal resource locator (URL) to the web browser that corresponds to the service provider, in this case the URL is http://www.uswest.com, which is simply an alias for an Internet Protocol (IP) address that is assigned to a data network server that routes data packets for the service provider. Typically, the user is presented with a sequential series of web pages from which he/she must select options. Once a “view online bill summary” option is selected, he/she is provided with the account summary web page 210 by the data server over the internet. Additionally, most billing systems require some type of identification and authentication data that is provided by the user to preclude unauthorized access to private account information.
  • A present day billing system typically maintains a small data base of account summary data for all customer accounts. The account summary data is updated as consolidated bills are printed and mailed, but not more frequently. Because of this, the latent charges caveat text [0057] 212 is displayed on the account summary web page to warn the user that there may be latent telecommunications transactions that will remain unobservable until the next update of the account summary data. The account number text 214 is provided to indicate that the information displayed relates to a consolidated account rather than individual lines. Both the title text 211 and the summary level caveat text 213 warn the user that the charge information provided via the web page is at a summary level only-no detail is provided at the transaction level. The total new charges text 215 and total amount due text 216 are provided on the page to inform the user of his/her current outstanding balance or credit.
  • It is significant at this point to two several observations regarding present day online telecommunications billing techniques. First and foremost, they simply serve as a supplemental medium for summarizing information that is otherwise provided to a customer in written form. Second, the information provided by an online account summary [0058] 210 is not up-to-date, that is, account transactions that occur prior to generation of the next month's consolidated bill are not reflected on the account summary web page 210. Both of the above limitations serve to impede a customer from accessing useful information regarding his/her account. A present day user desires that up-to-date, or near-real-time, account information be provided online at a level of detail that is sufficient enough to perform use and reconciliation analyses. The present day user, for example, would incorporate near-real-time charges into expense prediction models so that payment assets can be more readily managed. And it is particularly important that businesses be privy to transaction details so that assets of the business can be more effectively allocated. In addition, by monitoring near-real-time charges, alerts may be provided to a user as preset thresholds are reached.
  • The present invention overcomes both of the limitations cited above by employing a billing server that maintains a transaction level data base that is updated in near-real-time for each customer account. Furthermore, online access to transaction records within the data base is provided to authorized users via a web server. The present invention is more completely described with reference to FIGS. 3 through 9. [0059]
  • Now referring to FIG. 3, a diagram [0060] 300 is presented illustrating an interactive, consolidated billing mechanism according to the present invention. The diagram 300 depicts a billing server 302 and a web server 304 located at a network operations center. The web server is connected to a data network 306. In one embodiment, the data network 306 is the internet wherein TCP/IP protocol is used to exchange information between computers. In an alternate embodiment, the data network 306 is a private packet-switched network. The diagram 300 also depicts two local telephone switches 350, like those shown in FIG. 1. A telephone network server 308, or local point of presence (pop) 308 is coupled to each local switch 350. The local pops 308 are connected to the web server 304 via the data network 306. The diagram 300 also shows a user computer 312, executing a thin web client application, that is connected to the data network 306. A user 310 is shown viewing his/her detailed telecommunications account information via web pages 314, 316.
  • In operation, provisioned lines (i.e., telephone numbers that have been assigned to a long distance service) are monitored by the local pops [0061] 308. When a telephone network device corresponding to a provisioned line participates in a telecommunications transaction, the corresponding local pop 308 transmits information describing the transaction over the data network 306 to the web server 304 at the network operations center. The information includes calling number, called number, date, time, call duration, and type of call (i.e., direct dialed, calling card, reversed charges, etc.). The web server 304 provides the transaction information to the billing server 302 which, in turn, generates a new transaction record documenting the telecommunications transaction. In addition to the above information, the billing server 302 generates other information for inclusion in the new transaction record such as the place called, account number, and cost of the transaction. The new transaction record is stored within the billing server 302. Hence, near-real-time telecommunication transaction records are maintained within the billing server.
  • A user [0062] 310 interactively accesses his/her consolidated account information by querying the data base of transaction records in the billing server 304 via a transaction search/monitor web page 314 that is provided by the web server 304 to the user computer 312 over the data network 306. Results of the query, that is, selected transaction records matching the parameters of the query, are provided for display on the user's computer 312 via a search results web page 316. The user 310 is provided with the ability to view transaction details corresponding to his/her consolidated account rather than simple summary level information. In addition, because the user 310 is allowed to query the data base of transaction records, the information he/she receives relating to cost and usage for his/her account is up-to-date.
  • Now referring to FIG. 4, a block diagram is presented depicting details of a billing server [0063] 400 according to the present invention. The billing server 400 includes data base logic 410 that stores telecommunications transaction records 412. In one embodiment, the data base logic 410 is a hard disk. The billing server 400 also includes query logic that retrieves selected transaction records 412 from the data base logic 410 in response to a query request provided over bus 402. The billing server also includes maintenance logic 420 that updates the data base logic 410 with a new transaction record 412 when a new telecommunications event has occurred. The billing server additionally has a batch processor 440 that is coupled to the query logic 430. The billing server furthermore includes an event monitor 450 that is coupled to the query logic 450 and bus 402. Bus 402 provides communication of messages and commands between the billing server 400 and a web server (not shown). In one embodiment, bus 402 is a local area network (LAN).
  • Operationally, transaction details for each new telecommunication event, as described above, are provided to the maintenance logic [0064] 420 via bus 402. The maintenance logic generates a new transaction record 412 and causes the record 412 to be stored in the data base logic 410. The query logic 430 is used to retrieve selected transaction records from the data base logic 410. A query is initiated from either a user request provided via the bus 402, the event monitor 450, or the batch processor 440. In one embodiment, query parameters are provided in accordance with the Open Data Base Connectivity (ODBC) set of standards.
  • When a user initiates a query of the data base logic [0065] 410 via a web page interface, the query parameters are received via bus 402. The query logic 430 retrieves selected transaction records 412 that satisfy the query parameters and provides these records 412 to the web server via bus 402. The web server subsequently inserts the selected transaction records 412 into a search results web page and transmits the web page to the user over the data network (not shown).
  • The batch processor [0066] 440 automatically generates queries periodically for the purpose of formal billing. In one embodiment, formal billing records 414 are also stored within the data base logic 410 so that simple user requests to view former consolidated bills can be easily retrieved.
  • The event monitor [0067] 450 causes specified queries to be routinely issued to the query logic 420 until a specified condition is met. An exemplary condition is when a particular dollar, or time threshold is met, for a particular number that is tracked by the event monitor 450. When query results detect that the condition is met, the event monitor 450 then provides an alert message via bus 402 so that a user can be notified via a voicemail message, a fax, or an email message. The web server then provides the specified alert to the user. For example, the event monitor 450 may be preset to allow $75/month of long distance calls to a particular out-of-state telephone number. When that amount of billing is reached, the user may preset the event monitor 450 to alert him/her, and possibly to disable any further long distance for the month.
  • Now referring to FIG. 5, a diagram [0068] 500 is presented illustrating a payment options web page 510 according to the present invention. Like the web page 210 discussed with reference to FIG. 2, the payment options web page 510 is provided by the web server (not shown) over a thin web client interface. The diagram 500 depicts a display 502 provided by the thin web client. The payment options web page 510 includes a web payment selection radio button 512. operationally, a user accesses the payment options web page 510 by providing a universal resource locator (URL) to his/her web browser as was described earlier. To enable automatic payment and access to consolidated account information via the internet, the user is required to select the option specified by the web payment selection radio button, in addition to completing the remaining fields shown on the web page 510. The completed web page 510 is transmitted back to the web server and the billing server in turn updates the account data base to allow the user access to his/her account data online.
  • Now referring to FIG. 6, a diagram [0069] 600 is presented illustrating an account options web page 610 according to the present invention. The diagram 600 depicts a display 602 provided by the web browser on a user computer. The account options web page 610 includes a view statement hyperlink 612, a search statement hyperlink 614, and a monitor/alert hyperlink 616.
  • When the account options web page [0070] 610 is displayed on the user computer, the user can select to view a formal billing statement online by selecting the view statement hyperlink 612. The user can opt to query his/her account online by selecting the search statements hyperlink 614. The user can alternatively choose to specify conditions for monitoring his/her account by selecting the monitor/alert hyperlink 616.
  • Now referring to FIG. 7, a diagram [0071] 700 is presented illustrating a transaction search/monitor web page 710 according to the present invention. In one embodiment, selecting either the search statements hyperlink 614 or the monitor/alert hyperlink 616 on the web page 610 presented in FIG. 6 brings the user to this web page 710. In an alternative embodiment, selecting the monitor/alert hyperlink 616 directs the user to an alert configuration web page (not shown). The diagram 700 depicts a display 702 provided by the web browser on a user computer. The transaction search/monitor web page 710 allows the user to enter parameters for a query to his/her account. In the embodiment shown in the diagram 700, the user is allowed to enter query parameters related to line (i.e., calling number), number (called number), place (place called), and cost. Standard structured query language (SQL) operators are provided via drop down menus on the web page 710. In addition, the user is allowed to modify a medium for alerts via the event monitor. The completed web page 710 is then transmitted to the web server for execution of the prescribed query via the billing server.
  • Now referring to FIG. 8, a diagram [0072] 800 is presented illustrating a search results web page 810 according to the present invention. The diagram 800 depicts a display 802 provided by the web browser on a user computer. The search results web page 810 includes an account field 812, calling number fields 814, and transaction record fields 816.
  • The billing server returns selected transaction records that match parameters provides via the transaction search/monitor web page [0073] 710 described above. The selected transaction records are formatted into the search results web page 810 which is then transmitted to the user computer over the data network. The search results web page 810 shown in the diagram 800 indicates that four transaction records 816 were selected from the transaction data base that match query parameters. Note that the search results web page restricts access only to account data, as is indicated via the account number field 812. Yet, access to billing records for more than one line is indicated by different entries in the calling number fields 814. It is also notable that individual transactions records 816 are distinguishable when the present invention is employed to view a telecommunications account online. In contrast to summary level information, the transaction details provided in accordance with the present invention allow significant analyses to be performed by a user-without having to wait for a detailed bill to be sent by mail.
  • Now referring to FIG. 9, a flow chart [0074] 900 is presented illustrating a method according to the present invention for providing online access to near-real-time details and charges corresponding to a telecommunications account.
  • The method begins at block [0075] 902 wherein a transaction message is provided to a network operations center over a data network. Flow then proceeds to block 904.
  • At block [0076] 904, the transaction message is received by a web server in the network operations center. Flow then proceeds to decision block 906.
  • At decision block [0077] 906, the transaction message is evaluated to determine if the transaction message corresponds to a new telecommunications event that has occurred. If so, then flow proceeds to block 908. If not, then flow proceeds to decision block 910.
  • At block [0078] 908, the transaction message describing the new telecommunications event is provided to a billing server. The billing server generates a new transaction record for the new telecommunications event based upon details provided by the new transaction message. The new transaction record is inserted into a telecommunications transaction data base in the billing server. Flow then proceeds to block 920.
  • At decision block [0079] 910, the transaction message is evaluated to determine if it is a batch process message. If so, then flow proceeds to block 912. If not, then flow proceeds to block 914.
  • At block [0080] 912, the batch process message directs the billing server to generated periodic billing files for all user accounts. As a result, a sequence of queries is performed on the data base to generate bills for each account covering a period prescribed by the batch process message. Transaction records corresponding to each of the sequence of queries are used to generate and store billing information in the data base. Flow then proceeds to block 920.
  • At block [0081] 914, it is determined by default that the transaction message is a transaction search message containing search parameters. The transaction search message has been generated in response to a user request for information provided over a data network via a web browser. Consequently, query logic within the billing server executes a query of the data base in accordance with the search parameters. Transaction records are retrieved from the data base that match the search parameters. Flow then proceeds to block 918.
  • At block [0082] 918, the retrieved transaction records are formatted into a query result web page and are transmitted over the data network to the user. Flow then proceeds to block 920.
  • At block [0083] 920 the method completes.
  • Although the present invention and its objects, features, and advantages have been described in detail, other embodiments are encompassed by the invention. The present invention has been particularly characterized by access to billing records via the Internet data network. Although the Internet is widely used today for communication between computers, the present invention is not dependent upon such capability being provided. The data network employed to access a billing server according to the present invention can be embodied as any public or private network utilizing proprietary or leased communication channel assets. [0084]
  • In addition, the present invention has been particularly characterized in terms of specific details that are commonly used to determine the cost of a telecommunication event such as time, location, and etc. In addition to such details, the present invention also comprehends other criteria for charge determination that may require presence in a transaction record such as the type of telephonic device employed to execute a particular transaction event. [0085]
  • Furthermore, the present invention has been specifically described with reference to providing online access to transaction records relating to events that take place over a telephone network between devices having telephone numbers. Yet, improvements in the art may soon prove to allow telecommunication events to transpire between devices having some other form of addressing, such as an IP address. And the events may occur over a data network rather than the telephone network. The present invention comprehend such improvements to the extent that individual transactions can be distinguished within a billing data base. [0086]
  • Those skilled in the art should appreciate that they can readily use the disclosed conception and specific embodiments as a basis for designing or modifying other structures for carrying out the same purposes of the present invention without departing from the spirit and scope of the invention as defined by the appended claims. [0087]

Claims (44)

What is claimed is:
1. An apparatus for presenting, and monitoring telecommunication transaction records via a thin web client interface, the apparatus comprising:
a billing server, configured to maintain the telecommunication transaction records, and to query the telecommunication transaction records in response to a request for prescribed data; and
a web server, coupled to said billing server, configured to send telecommunication transaction information to said billing server, to request said prescribed data in response to a user command via the thin web client interface, and to provide said prescribed data to the user;
wherein said prescribed data distinguishes between a first telecommunication transaction record and a second telecommunication transaction record.
2. The apparatus as recited in
claim 1
, wherein each of the telecommunication transaction records documents a specific telecommunication event.
3. The apparatus as recited in
claim 2
, wherein, upon execution of said specific telecommunication event, said web server sends said telecommunication transaction information to said billing server and said billing server generates a specific telecommunication transaction record.
4. The apparatus as recited in
claim 3
, wherein said specific telecommunication event comprises a local toll call, a long distance call, or a calling card call.
5. The apparatus as recited in
claim 4
, wherein said telecommunication transaction information comprises an account number, a calling number, a transaction date, a transaction time, a called number, a called place, a transaction duration, and a transaction cost.
6. The apparatus as recited in
claim 1
, wherein the thin web client interface is a web browser capable of processing HTML-compatible web pages.
7. The apparatus as recited in
claim 6
, wherein said web server is a computer that transmits and receives data packets over a data network to provide telecommunication services for said user.
8. The apparatus as recited in
claim 7
, wherein said web server transmits HTML-compatible web pages over said data network to allow said user to view said prescribed data using the thin web client interface.
9. The apparatus as recited in
claim 8
, wherein said web server receives said user command over said data network.
10. The apparatus as recited in
claim 9
, wherein said web server employs TCP/IP protocol to transmit and receive said data packets.
11. The apparatus as recited in
claim 10
, wherein said billing server maintains said telecommunication transaction records in a data base.
12. The apparatus as recited in
claim 11
, wherein said data base is accessed by an Open Data Base Connectivity (ODBC)-compatible query.
13. The apparatus as recited in
claim 12
, wherein said user specifies said prescribed data by requesting a query of said data base for selected transaction records that match parameters of said query, said parameters including a calling line field, a number called field, a called place field, and a transaction cost field, wherein said fields are entered by said user and transmitted to said web server via the thin web client interface.
14. An interactive telecommunications billing mechanism, comprising:
a billing server, for maintaining a transaction data base, and for querying said transaction data base to retrieve selected transaction records that match parameters of a query, wherein each of said selected transaction records comprises:
a line field, documenting a first telephone number from which a call originates;
a number field, documenting a second telephone number to which said call is placed;
a place field, documenting a location corresponding to said number field; and
a cost field, documenting a cost of a corresponding call event; and
a web server, coupled to said billing server, for providing said query in response to a user command received from a data network, and for transmitting said selected transaction records to a user over said data network for viewing via a web browser.
15. The interactive telecommunications billing mechanism as recited in
claim 14
, wherein said each of said selected transaction records documents a specific call event.
16. The interactive telecommunications billing mechanism as recited in
claim 15
, wherein, upon execution of said specific call event, said billing server generates a corresponding specific transaction record.
17. The interactive telecommunications billing mechanism as recited in
claim 14
, wherein said web browser is compatible with web pages generated using hypertext markup language (HTML).
18. The interactive telecommunications billing mechanism as recited in
claim 16
, wherein said web server is a computer that transmits and receives data packets over said data network to provide call events for said user.
19. The interactive telecommunications billing mechanism as recited in
claim 18
, wherein said web server transmits web pages over said data network to allow said user to view said selected transaction records using said web browser.
20. The interactive telecommunications billing mechanism as recited in
claim 19
, wherein said web server employs TCP/IP protocol to transmit and receive said data packets.
21. The interactive telecommunications billing mechanism as recited in
claim 20
, wherein said query of said transaction data base is an ODBC-compatible query.
22. The interactive telecommunications billing mechanism as recited in
claim 21
, wherein said user command is generated based upon query parameters entered by said user on a web page hosted by said web browser.
23. An apparatus for accessing selected telecommunications records over the internet from a user computer that is executing a web browser application, said apparatus comprising:
a billing server, for maintaining telecommunications records, and for providing the selected telecommunications records in response to a user request, said billing server comprising:
data base logic, for storing said telecommunications records, wherein each of said telecommunications records documents a specific telecommunications event;
maintenance logic, for providing said data base logic with a new telecommunications record corresponding to a new telecommunications event; and
query logic, for searching said telecommunications records in accordance with parameters prescribed by said user request, and for retrieving the selected telecommunications records; and
a web server, coupled to said billing server, for receiving said user request over the internet, and for providing the selected telecommunications records to the user computer over the internet.
24. The apparatus as recited in
claim 23
, wherein said web server transmits a first web page over the internet to allow the user computer to display the selected telecommunications records.
25. The apparatus as recited in
claim 24
, wherein said query logic is ODBC-compatible.
26. The apparatus as recited in
claim 25
, wherein said parameters are entered in fields of a second web page displayed on the user computer.
27. A method for providing access to telecommunications billing records in a billing computer over the internet, the access being obtained via a remote computer that is executing a thin web client application, the method comprising:
a) maintaining the telecommunications billing records in a data base, the telecommunications billing records documenting individual telecommunication events;
b) querying the data base in accordance with parameters provided by a completed search parameter entry web page; and
d) transmitting a search results web page to display the telecommunications billing records on the remote computer.
28. The method as recited in
claim 27
, wherein the telecommunications billing records document charges associated with toll calls.
29. The method as recited in
claim 28
, wherein TCP/IP protocol is used to transmit the web pages over the internet.
30. A method for providing a user with detailed long distance telephonic transaction information via a thin web client, the method comprising:
a) providing a data server, coupled to local telephone switches, for tracking long distance telephone transactions for a plurality of telephone numbers;
b) providing a web server, coupled to the data server, for presenting to the user the detailed long distance telephonic transaction information; and
c) providing the user with a customizable event monitor, coupled to the web server and to the data server, the event monitor for alerting the user when telephone transactions meet a specified criteria.
31. The method as recited in
claim 30
wherein the long distance telephonic transaction information comprises duration, date, and number called for each transaction.
32. The method as recited in
claim 30
wherein the thin web client comprises Internet Explorer or Netscape Navigator.
33. The method as recited in
claim 30
wherein the data server and the web server are software programs.
34. The method as recited in
claim 33
wherein the data server and the web server both execute on the same hardware device.
35. The method as recited in
claim 30
wherein the event monitor is a customizable software program for automatically querying the data server for telephone transactions that meet the specified criteria.
36. The method as recited in
claim 30
wherein the specified criteria comprises a total of long distance charges for one or more of the plurality of telephone numbers, within a specified time period.
37. The method as recited in
claim 30
further comprising:
d) alerting the user according to customizable alert options.
38. The method as recited in
claim 37
wherein the customizable alert options comprise email, fax or voice notification.
39. A long distance transaction event monitor, coupled to a telephone network, for alerting a user when specified alert criteria relating to telephony transactions have been met, the event monitor comprising:
a web interface, for allowing a user to specify the alert criteria;
query logic, coupled to said web interface, for causing the specified alert criteria to query the telephony transactions; and
an event monitor, coupled to said query logic, for generating alert messages to the user when said query logic determines that the specified alert criteria is met by the telephony transactions.
40. The long distance transaction event monitor, as recited in
claim 39
wherein said web interface comprises a web browser such as Internet Explorer or Netscape Navigator.
41. The long distance transaction event monitor, as recited in
claim 39
wherein said query logic comprises:
an HTML configuration screen for allowing the user to provided the specified alert criteria to the event monitor; and
an SQL engine, coupled to said HTML configuration screen, for presenting the specified alert criteria to a data server in structured query format.
42. The long distance transaction event monitor, as recited in
claim 39
further comprising:
a data server, coupled to said query logic, for storing the telephony transactions, and for providing the transactions to said query logic, as needed.
43. The long distance transaction event monitor, as recited in
claim 39
wherein said alert messages comprise email or fax alerts.
44. The long distance transaction event monitor, as recited in
claim 43
wherein said alert messages are configured by the user via said web interface.
US09/240,893 1999-01-29 1999-01-29 Interactive billing system utilizing a thin web client interface Abandoned US20010012346A1 (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
US09/240,893 US20010012346A1 (en) 1999-01-29 1999-01-29 Interactive billing system utilizing a thin web client interface

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US09/240,893 US20010012346A1 (en) 1999-01-29 1999-01-29 Interactive billing system utilizing a thin web client interface
US09/268,525 US6639975B1 (en) 1999-01-29 1999-03-11 Interactive billing control system
PCT/US2000/001538 WO2000045583A1 (en) 1999-01-29 2000-01-21 Interactive billing system utilizing a thin web client interface
US10/664,736 US20040062370A1 (en) 1999-01-29 2003-09-18 Interactive billing control system

Related Child Applications (1)

Application Number Title Priority Date Filing Date
US09/268,525 Continuation-In-Part US6639975B1 (en) 1999-01-29 1999-03-11 Interactive billing control system

Publications (1)

Publication Number Publication Date
US20010012346A1 true US20010012346A1 (en) 2001-08-09

Family

ID=22908362

Family Applications (3)

Application Number Title Priority Date Filing Date
US09/240,893 Abandoned US20010012346A1 (en) 1999-01-29 1999-01-29 Interactive billing system utilizing a thin web client interface
US09/268,525 Expired - Lifetime US6639975B1 (en) 1999-01-29 1999-03-11 Interactive billing control system
US10/664,736 Abandoned US20040062370A1 (en) 1999-01-29 2003-09-18 Interactive billing control system

Family Applications After (2)

Application Number Title Priority Date Filing Date
US09/268,525 Expired - Lifetime US6639975B1 (en) 1999-01-29 1999-03-11 Interactive billing control system
US10/664,736 Abandoned US20040062370A1 (en) 1999-01-29 2003-09-18 Interactive billing control system

Country Status (2)

Country Link
US (3) US20010012346A1 (en)
WO (1) WO2000045583A1 (en)

Cited By (23)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20010047332A1 (en) * 2000-02-18 2001-11-29 Editt Gonen-Friedman Methods and systems for online self-service receivables management and automated online receivables dispute resolution
US20020091635A1 (en) * 2000-09-20 2002-07-11 Venkatachari Dilip Method and apparatus for managing transactions
US20020146005A1 (en) * 2001-03-20 2002-10-10 Worldcom, Inc. Method for billing in a telecommunications network
US20030009463A1 (en) * 2001-03-20 2003-01-09 Gallant John Kenneth XML based transaction detail records
US20030126257A1 (en) * 2001-12-17 2003-07-03 Worldcom, Inc. Method for recording events in an IP network
WO2003060783A2 (en) * 2001-12-24 2003-07-24 Micromuse, Ltd System and method for transaction recording and playback
US20040236653A1 (en) * 2002-01-03 2004-11-25 Sokolic Jeremy N. System and method for associating identifiers with data
US20050187867A1 (en) * 2002-01-03 2005-08-25 Sokolic Jeremy N. System and method for associating identifiers with transactions
US20050216396A1 (en) * 2004-03-25 2005-09-29 International Business Machines Corporation Automatic billing event submission reconciliation for on demand systems
US20050246272A1 (en) * 2001-09-12 2005-11-03 Hiroshi Kitada System, computer program product and method for managing bills issued from application service providers
US20060233334A1 (en) * 2003-05-19 2006-10-19 Southpath Conferencing Services, Inc. Billing data interface for conferencing customers
US20070106569A1 (en) * 2001-08-09 2007-05-10 Mcquaide Arnold C Jr Architecture for managing prepaid wireless communications services
US20080046349A1 (en) * 2006-08-17 2008-02-21 Verizon Data Services Inc. Method and systems for providing online banking and account aggregation services
US20080137827A1 (en) * 2003-02-10 2008-06-12 Asentinel Llc Systems and Methods for Identifying and Processing Telecommunications Billing Exceptions
US20080267372A1 (en) * 2007-04-30 2008-10-30 Sepialine. Inc. Method and apparatus for phone tracking with deferred remote billing
US20080301023A1 (en) * 2007-05-02 2008-12-04 Cashedge, Inc. Multi-Channel and Cross-Channel Account Opening
US20090292632A1 (en) * 2000-07-24 2009-11-26 Cash Edge, Inc. Compliance Monitoring Method and Apparatus
US20110040704A1 (en) * 1999-07-15 2011-02-17 Cgi Technologies And Solutions Inc. Real-time charge calculation system
US7895357B1 (en) * 2004-02-18 2011-02-22 Sprint Communications Company L.P. Invoice mediation system and method
US7899720B1 (en) * 2005-10-27 2011-03-01 Intuit Inc. Method and apparatus for managing alerts
US8340266B2 (en) 2005-09-13 2012-12-25 American Teleconferences Services, Ltd. Online reporting tool for conferencing customers
US20150074563A1 (en) * 2000-03-17 2015-03-12 Schlucktronix Llc Methods and devices for recording changes in visual stimuli observed through browser-based interfaces
US20150120385A1 (en) * 2011-07-20 2015-04-30 Raymond P. Jones, JR. Systems and Methods for Weather-Based Estimation, Auditing, and Exception Reporting

Families Citing this family (98)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP3810956B2 (en) * 1999-07-28 2006-08-16 沖電気工業株式会社 Server operation monitoring system
US7627507B1 (en) * 1999-08-10 2009-12-01 Fmr Llc Providing one party access to an account of another party
JP2001216150A (en) * 2000-02-03 2001-08-10 Bandai Co Ltd Communication system, server terminal, server, and charging system
US7184979B1 (en) * 2000-03-01 2007-02-27 Carson Stephen P Dual accounts banking system
US6999574B2 (en) * 2000-03-07 2006-02-14 Metro One Telecommunications, Inc. Technique for assessing charges for a telecommunication service including information assistance
US7174318B2 (en) * 2000-03-28 2007-02-06 Richard Adelson Method and system for an online-like account processing and management
US6785666B1 (en) * 2000-07-11 2004-08-31 Revenue Science, Inc. Method and system for parsing navigation information
EP1202528A3 (en) * 2000-10-31 2004-01-28 Alcatel USA Sourcing, L.P. Browser-based monitoring system and method for IP-based services
US20020107792A1 (en) * 2001-02-02 2002-08-08 Harvey Anderson System and method for facilitating billing allocation within an access controlled environment via a global network such as the internet
US7600029B1 (en) * 2001-03-15 2009-10-06 Governing Dynamics Investment, Llc System and method for generating, monitoring and reporting performance information relating to data transmissions
US20020165726A1 (en) * 2001-05-07 2002-11-07 Grundfest Joseph A. System and method for facilitating creation and management of contractual relationships and corresponding contracts
US6904137B2 (en) * 2001-07-31 2005-06-07 Sbc Technology Resources, Inc. System and method for creating and accessing outgoing telephone call log
JP2003087835A (en) * 2001-09-13 2003-03-20 Toshiba Corp Web DIAL-IN CONNECTION METHOD AND Web SERVER COMPUTER PROVIDED WITH EXTENSION TELEPHONE DIRECTORY SERVICE FUNCTION FOR DIAL-IN CONNECTION
US6965668B2 (en) * 2002-01-08 2005-11-15 Sbc Services, Inc. Method and system for presenting billing information according to a customer-defined hierarchal structure
US6920208B1 (en) * 2002-05-03 2005-07-19 At&T Corp. Call tracker
US7280817B2 (en) * 2002-07-03 2007-10-09 Intel Corporation Network based archiving of user-specific information in a communication system
JP4104925B2 (en) * 2002-07-10 2008-06-18 三菱電機株式会社 Wavelength control device of a wavelength tunable semiconductor laser
US20040030603A1 (en) * 2002-08-09 2004-02-12 Grundfest Joseph A. System and method for facilitating management of a matter online within an access controlled environment
US8032412B2 (en) * 2002-08-27 2011-10-04 Unisys Corporation Collecting and paying micropayments for internet and wireless purchase of copyright material
US20040203721A1 (en) * 2002-08-30 2004-10-14 Grooms Paul C. System and method for managing call quality and system performance in a telecommunication system
US7269250B2 (en) * 2002-09-30 2007-09-11 At&T Intellectual Property, Inc. System and method for processing traffic study requests
US7490059B2 (en) * 2003-01-27 2009-02-10 First Data Corporation Methods and systems for consolidating financial reporting information
US20040181516A1 (en) * 2003-03-13 2004-09-16 First Data Corporation Methods and systems for monitoring document-production processes
WO2004097654A1 (en) * 2003-04-28 2004-11-11 Fujitsu Limited Web content validity evaluation method, web content search method using the same, web content accounting method, search server, and content providing device
US20050065879A1 (en) * 2003-09-18 2005-03-24 Convergys Information Management Group, Inc. System and method for web service billing
US7949575B1 (en) 2003-12-30 2011-05-24 Microsoft Corporation Account related task processing
US7831989B1 (en) 2004-01-13 2010-11-09 Cox Communications Intelligent asset management in a cable services system
WO2005079334A2 (en) * 2004-02-12 2005-09-01 Bitfone Corporation Device management network that facilitates selective billing
US8972576B2 (en) * 2004-04-28 2015-03-03 Kdl Scan Designs Llc Establishing a home relationship between a wireless device and a server in a wireless network
US9008055B2 (en) 2004-04-28 2015-04-14 Kdl Scan Designs Llc Automatic remote services provided by a home relationship between a device and a server
US7587753B2 (en) * 2004-05-06 2009-09-08 At&T Intellectual Property, I, L.P. Methods, systems, and storage mediums for implementing issue notification and resolution activities
US8725123B2 (en) 2008-06-05 2014-05-13 Headwater Partners I Llc Communications device with secure data path processing agents
US8924469B2 (en) 2008-06-05 2014-12-30 Headwater Partners I Llc Enterprise access control and accounting allocation for access networks
US7856646B1 (en) 2004-07-02 2010-12-21 Cox Communications, Inc. Preparation and utilization of customer profile data in a cable services network
US20060014520A1 (en) * 2004-07-19 2006-01-19 Anderson Eric C Method and system for supporting guest services provided by a wireless LAN
US8150437B2 (en) * 2004-09-09 2012-04-03 Nextel Communications Company L.P. Architecture to facilitate the monetization of disparate, inter-worked pushed to talk technologies
US7707599B1 (en) * 2004-10-26 2010-04-27 Cox Communications, Inc. Customer support services via a cable services network
US7206845B2 (en) * 2004-12-21 2007-04-17 International Business Machines Corporation Method, system and program product for monitoring and controlling access to a computer system resource
DE102004062784A1 (en) * 2004-12-21 2006-07-20 Hiflex Software Gmbh A method for triggering a cost entry
US7266383B2 (en) * 2005-02-14 2007-09-04 Scenera Technologies, Llc Group interaction modes for mobile devices
US8255425B1 (en) * 2005-11-01 2012-08-28 Netapp, Inc. System and method for event notification using an event routing table
US8307057B1 (en) * 2005-12-20 2012-11-06 At&T Intellectual Property Ii, L.P. Methods for identifying and recovering non-revenue generating network circuits established outside of the united states
US7729483B2 (en) * 2006-05-10 2010-06-01 At&T Intellectual Property, I, L.P. Methods, systems, and computer programs for generating a billing statement from detailed usage file records
US9031903B2 (en) * 2006-07-31 2015-05-12 Verizon Patent And Licensing Inc. Method and system for providing network based transaction metrics
US20080052231A1 (en) * 2006-08-22 2008-02-28 Mark Moscal Transaction system
US7908160B2 (en) * 2006-09-11 2011-03-15 Decision-Zone Inc. System and method for producing audit trails
US8483381B2 (en) * 2006-10-27 2013-07-09 At&T Intellectual Property I, L.P. Methods and apparatus to provide contact management with directory assistance
US7823774B2 (en) * 2007-03-26 2010-11-02 International Business Machines Corporation Method, apparatus, and article of manufacture for automatic verification of transactions made over an insecure network
US7720759B2 (en) * 2007-05-31 2010-05-18 At&T Intellectual Property I, L.P. Revenue assurance tool
US8590028B2 (en) 2007-07-09 2013-11-19 Infosys Limited Content licensing and conditional access using a mobile device
US8583500B2 (en) * 2007-08-01 2013-11-12 At&T Intellectual Property I, L.P. Systems and methods for providing computing device counts
US8793758B2 (en) 2009-01-28 2014-07-29 Headwater Partners I Llc Security, fraud detection, and fraud mitigation in device-assisted services systems
US9571559B2 (en) 2009-01-28 2017-02-14 Headwater Partners I Llc Enhanced curfew and protection associated with a device group
US8606911B2 (en) 2009-03-02 2013-12-10 Headwater Partners I Llc Flow tagging for service policy implementation
US8745191B2 (en) 2009-01-28 2014-06-03 Headwater Partners I Llc System and method for providing user notifications
US9270559B2 (en) 2009-01-28 2016-02-23 Headwater Partners I Llc Service policy implementation for an end-user device having a control application or a proxy agent for routing an application traffic flow
US10057775B2 (en) 2009-01-28 2018-08-21 Headwater Research Llc Virtualized policy and charging system
US9755842B2 (en) 2009-01-28 2017-09-05 Headwater Research Llc Managing service user discovery and service launch object placement on a device
US9647918B2 (en) 2009-01-28 2017-05-09 Headwater Research Llc Mobile device and method attributing media services network usage to requesting application
US9955332B2 (en) 2009-01-28 2018-04-24 Headwater Research Llc Method for child wireless device activation to subscriber account of a master wireless device
US9557889B2 (en) 2009-01-28 2017-01-31 Headwater Partners I Llc Service plan design, user interfaces, application programming interfaces, and device management
US8924543B2 (en) 2009-01-28 2014-12-30 Headwater Partners I Llc Service design center for device assisted services
US9565707B2 (en) 2009-01-28 2017-02-07 Headwater Partners I Llc Wireless end-user device with wireless data attribution to multiple personas
US8893009B2 (en) 2009-01-28 2014-11-18 Headwater Partners I Llc End user device that secures an association of application to service policy with an application certificate check
US9980146B2 (en) 2009-01-28 2018-05-22 Headwater Research Llc Communications device with secure data path processing agents
US9858559B2 (en) 2009-01-28 2018-01-02 Headwater Research Llc Network service plan design
US9351193B2 (en) 2009-01-28 2016-05-24 Headwater Partners I Llc Intermediate networking devices
US9578182B2 (en) 2009-01-28 2017-02-21 Headwater Partners I Llc Mobile device and service management
JP5249414B2 (en) * 2008-06-27 2013-07-31 テレコム・イタリア・エッセ・ピー・アー Method and communication system for providing context-based communication services
US9572019B2 (en) 2009-01-28 2017-02-14 Headwater Partners LLC Service selection set published to device agent with on-device service selection
US8275830B2 (en) 2009-01-28 2012-09-25 Headwater Partners I Llc Device assisted CDR creation, aggregation, mediation and billing
US9253663B2 (en) 2009-01-28 2016-02-02 Headwater Partners I Llc Controlling mobile device communications on a roaming network based on device state
US8340634B2 (en) 2009-01-28 2012-12-25 Headwater Partners I, Llc Enhanced roaming services and converged carrier networks with device assisted services and a proxy
US10064055B2 (en) 2009-01-28 2018-08-28 Headwater Research Llc Security, fraud detection, and fraud mitigation in device-assisted services systems
US8351898B2 (en) 2009-01-28 2013-01-08 Headwater Partners I Llc Verifiable device assisted service usage billing with integrated accounting, mediation accounting, and multi-account
US9706061B2 (en) 2009-01-28 2017-07-11 Headwater Partners I Llc Service design center for device assisted services
US20180167413A1 (en) * 2009-01-28 2018-06-14 Headwater Research Llc Wireless Network Service Interfaces
US8402111B2 (en) 2009-01-28 2013-03-19 Headwater Partners I, Llc Device assisted services install
US10237757B2 (en) 2009-01-28 2019-03-19 Headwater Research Llc System and method for wireless network offloading
US8635335B2 (en) 2009-01-28 2014-01-21 Headwater Partners I Llc System and method for wireless network offloading
US8839388B2 (en) 2009-01-28 2014-09-16 Headwater Partners I Llc Automated device provisioning and activation
US8626115B2 (en) 2009-01-28 2014-01-07 Headwater Partners I Llc Wireless network service interfaces
US9954975B2 (en) 2009-01-28 2018-04-24 Headwater Research Llc Enhanced curfew and protection associated with a device group
US8346225B2 (en) 2009-01-28 2013-01-01 Headwater Partners I, Llc Quality of service for device assisted services
US10200541B2 (en) 2009-01-28 2019-02-05 Headwater Research Llc Wireless end-user device with divided user space/kernel space traffic policy system
US8898293B2 (en) 2009-01-28 2014-11-25 Headwater Partners I Llc Service offer set publishing to device agent with on-device service selection
US8589541B2 (en) 2009-01-28 2013-11-19 Headwater Partners I Llc Device-assisted services for protecting network capacity
US9392462B2 (en) 2009-01-28 2016-07-12 Headwater Partners I Llc Mobile end-user device with agent limiting wireless data communication for specified background applications based on a stored policy
US10248996B2 (en) 2009-01-28 2019-04-02 Headwater Research Llc Method for operating a wireless end-user device mobile payment agent
US8548428B2 (en) 2009-01-28 2013-10-01 Headwater Partners I Llc Device group partitions and settlement platform
US8406748B2 (en) 2009-01-28 2013-03-26 Headwater Partners I Llc Adaptive ambient services
US8391834B2 (en) 2009-01-28 2013-03-05 Headwater Partners I Llc Security techniques for device assisted services
US10264138B2 (en) * 2009-01-28 2019-04-16 Headwater Research Llc Mobile device and service management
US8832777B2 (en) 2009-03-02 2014-09-09 Headwater Partners I Llc Adapting network policies based on device service processor configuration
US8380591B1 (en) * 2009-07-10 2013-02-19 United Services Automobile Association (Usaa) System and method for providing warning and protection for bill payments
US9154826B2 (en) 2011-04-06 2015-10-06 Headwater Partners Ii Llc Distributing content and service launch objects to mobile devices
WO2014159862A1 (en) 2013-03-14 2014-10-02 Headwater Partners I Llc Automated credential porting for mobile devices
US20140358750A1 (en) * 2013-05-31 2014-12-04 Mastercard International Incorporated Systems and methods for consolidating and standardizing billing event data

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6014429A (en) * 1996-08-12 2000-01-11 Lucent Technologies, Inc. Two-way wireless messaging system with transaction server
US6215858B1 (en) * 1994-12-05 2001-04-10 Bell Atlantic Network Services, Inc. Analog terminal internet access
US6360256B1 (en) * 1996-07-01 2002-03-19 Sun Microsystems, Inc. Name service for a redundant array of internet servers
US6493685B1 (en) * 1999-02-10 2002-12-10 The Chase Manhattan Bank Electronic account presentation and response system and method

Family Cites Families (18)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
AU5364794A (en) * 1992-10-22 1994-05-09 American Express Travel Related Services Company, Inc. Automated billing consolidation system and method
US5506893A (en) * 1993-02-19 1996-04-09 At&T Corp. Telecommunication network arrangement for providing real time access to call records
US5764899A (en) * 1995-11-13 1998-06-09 Motorola, Inc. Method and apparatus for communicating an optimized reply
US5805686A (en) * 1995-12-22 1998-09-08 Mci Corporation Telephone fraud detection system
US5983278A (en) * 1996-04-19 1999-11-09 Lucent Technologies Inc. Low-loss, fair bandwidth allocation flow control in a packet switch
US5864613A (en) * 1996-09-16 1999-01-26 Mci Communications Corporation System and method for controlling telephone use
US5958014A (en) * 1996-09-24 1999-09-28 Intervoice Limited Partnership System and method for establishing a real-time agent pool between computer systems
US6188752B1 (en) * 1996-11-12 2001-02-13 Telefonaktiebolaget Lm Ericsson (Publ) Method and apparatus for providing prepaid telecommunications services
US6058170A (en) * 1997-03-10 2000-05-02 At&T Corp Telephone billing with summary information
US6104704A (en) * 1997-03-20 2000-08-15 At&T Corp. Methods and apparatus for gathering and processing billing information for internet telephony
US5983218A (en) * 1997-06-30 1999-11-09 Xerox Corporation Multimedia database for use over networks
US6385644B1 (en) * 1997-09-26 2002-05-07 Mci Worldcom, Inc. Multi-threaded web based user inbox for report management
US5943656A (en) * 1997-12-03 1999-08-24 Avista Advantage, Inc. Methods and systems for computerized bill consolidating, billing and payment authorization, computerized utility bill consolidating, utility billing access and payment and utility provider consolidated billing systems
US6226364B1 (en) * 1997-12-08 2001-05-01 Bellsouth Intellectual Property Management Corporation Method and system for providing prepaid and credit-limited telephone services
US6317490B1 (en) * 1997-12-30 2001-11-13 Nortel Networks Limited Method and apparatus for real-time billing account query
US5997479A (en) * 1998-05-28 1999-12-07 Hewlett-Packard Company Phased array acoustic systems with intra-group processors
US6266401B1 (en) * 1998-09-17 2001-07-24 Sprint Communications Company, L.P. Consolidated billing system and method for use in telephony networks
US6230145B1 (en) * 1998-11-03 2001-05-08 First Data Corporation Method for providing bank card transaction data

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6215858B1 (en) * 1994-12-05 2001-04-10 Bell Atlantic Network Services, Inc. Analog terminal internet access
US6360256B1 (en) * 1996-07-01 2002-03-19 Sun Microsystems, Inc. Name service for a redundant array of internet servers
US6014429A (en) * 1996-08-12 2000-01-11 Lucent Technologies, Inc. Two-way wireless messaging system with transaction server
US6493685B1 (en) * 1999-02-10 2002-12-10 The Chase Manhattan Bank Electronic account presentation and response system and method

Cited By (57)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20110040704A1 (en) * 1999-07-15 2011-02-17 Cgi Technologies And Solutions Inc. Real-time charge calculation system
US7181420B2 (en) * 2000-02-18 2007-02-20 Oracle International Corporation Methods and systems for online self-service receivables management and automated online receivables dispute resolution
US20040148234A1 (en) * 2000-02-18 2004-07-29 Oracle Corporation Methods and systems for online self-service receivables management and automated online receivables dispute resolution
US20010047332A1 (en) * 2000-02-18 2001-11-29 Editt Gonen-Friedman Methods and systems for online self-service receivables management and automated online receivables dispute resolution
US9823808B2 (en) * 2000-03-17 2017-11-21 Rateze Remote Mgmt Llc Methods and devices for recording changes in visual stimuli observed through browser-based interfaces
US20150074563A1 (en) * 2000-03-17 2015-03-12 Schlucktronix Llc Methods and devices for recording changes in visual stimuli observed through browser-based interfaces
US20090292632A1 (en) * 2000-07-24 2009-11-26 Cash Edge, Inc. Compliance Monitoring Method and Apparatus
US8255336B2 (en) * 2000-09-20 2012-08-28 Cashedge, Inc. Method and apparatus for managing transactions
US20020091635A1 (en) * 2000-09-20 2002-07-11 Venkatachari Dilip Method and apparatus for managing transactions
US20080208737A1 (en) * 2000-09-20 2008-08-28 Cash Edge, Inc. Funds Transfer Method and Apparatus
US20080082454A1 (en) * 2000-09-20 2008-04-03 Cashedge, Inc. Method and Apparatus for Managing Transactions
US8249983B2 (en) 2000-09-20 2012-08-21 Cashedge, Inc. Method and apparatus for managing transactions
US7945592B2 (en) * 2001-03-20 2011-05-17 Verizon Business Global Llc XML based transaction detail records
US8161080B2 (en) 2001-03-20 2012-04-17 Verizon Business Global Llc XML based transaction detail records
US20090010409A1 (en) * 2001-03-20 2009-01-08 Verizon Business Global Llc Method for billing in a telecommunications network
US20030009463A1 (en) * 2001-03-20 2003-01-09 Gallant John Kenneth XML based transaction detail records
US9094408B2 (en) 2001-03-20 2015-07-28 Verizon Business Global Llc Method for recording events in an IP network
US8886682B2 (en) 2001-03-20 2014-11-11 Verizon Patent And Licensing Inc. XML based transaction detail records
US20020146005A1 (en) * 2001-03-20 2002-10-10 Worldcom, Inc. Method for billing in a telecommunications network
US7406306B2 (en) 2001-03-20 2008-07-29 Verizon Business Global Llc Method for billing in a telecommunications network
US20090222457A1 (en) * 2001-03-20 2009-09-03 Verizon Business Global Llc Xml based transaction detail records
US8315593B2 (en) 2001-03-20 2012-11-20 Verizon Business Global Llc Method for billing in a telecommunications network
US8027660B2 (en) * 2001-08-09 2011-09-27 Bellsouth Intellectual Property Corporation Architecture for managing prepaid wireless communications services
US20070106569A1 (en) * 2001-08-09 2007-05-10 Mcquaide Arnold C Jr Architecture for managing prepaid wireless communications services
US7720758B2 (en) * 2001-09-12 2010-05-18 Ricoh Company, Ltd. System, computer program product and method for managing bills issued from application service providers
US20050246272A1 (en) * 2001-09-12 2005-11-03 Hiroshi Kitada System, computer program product and method for managing bills issued from application service providers
US8380840B2 (en) 2001-12-17 2013-02-19 Verizon Business Global Llc Method for recording events in an IP network
US20030126257A1 (en) * 2001-12-17 2003-07-03 Worldcom, Inc. Method for recording events in an IP network
WO2003060783A2 (en) * 2001-12-24 2003-07-24 Micromuse, Ltd System and method for transaction recording and playback
WO2003060783A3 (en) * 2001-12-24 2003-08-28 Micromuse Ltd System and method for transaction recording and playback
US20050187867A1 (en) * 2002-01-03 2005-08-25 Sokolic Jeremy N. System and method for associating identifiers with transactions
US20040236653A1 (en) * 2002-01-03 2004-11-25 Sokolic Jeremy N. System and method for associating identifiers with data
US20080285733A1 (en) * 2003-02-10 2008-11-20 Asentinel Llc Systems and Methods for Analyzing Telecommunications Invoices for Payment
US20080137827A1 (en) * 2003-02-10 2008-06-12 Asentinel Llc Systems and Methods for Identifying and Processing Telecommunications Billing Exceptions
US7805342B2 (en) 2003-02-10 2010-09-28 Asintenel LLC Systems and methods for identifying and processing telecommunications billing exceptions
US8712878B2 (en) 2003-02-10 2014-04-29 Asentinel Llc Systems and methods for analyzing telecommunications invoices for payment
US8767936B2 (en) 2003-05-19 2014-07-01 American Teleconferencing Services, Ltd. Dynamic reporting tool for conferencing customers
US20110004619A1 (en) * 2003-05-19 2011-01-06 American Teleconferencing Services Ltd. Dynamic reporting tool for conferencing customers
US7796744B1 (en) 2003-05-19 2010-09-14 American Teleconferencing Services Dynamic reporting tool for conferencing customers
US7471781B2 (en) 2003-05-19 2008-12-30 Bingaman Anne K Billing data interface for conferencing customers
US8059802B2 (en) 2003-05-19 2011-11-15 American Teleconferencing Services, Ltd Billing data interface for conferencing customers
US7151824B1 (en) 2003-05-19 2006-12-19 Soundpath Conferencing Services Billing data interface for conferencing customers
US8718250B2 (en) 2003-05-19 2014-05-06 American Teleconferencing Services, Ltd. Billing data interface for conferencing customers
US20090129572A1 (en) * 2003-05-19 2009-05-21 Soundpath Conferencing Services, Inc. Billing data interface for conferencing customers
US20060233334A1 (en) * 2003-05-19 2006-10-19 Southpath Conferencing Services, Inc. Billing data interface for conferencing customers
US7895357B1 (en) * 2004-02-18 2011-02-22 Sprint Communications Company L.P. Invoice mediation system and method
US7603314B2 (en) 2004-03-25 2009-10-13 International Business Machines Corporation Automatic billing event submission reconciliation for on demand systems
US20050216396A1 (en) * 2004-03-25 2005-09-29 International Business Machines Corporation Automatic billing event submission reconciliation for on demand systems
US8774382B2 (en) 2005-09-13 2014-07-08 American Teleconferencing Services, Ltd. Online reporting tool for conferencing customers
US8340266B2 (en) 2005-09-13 2012-12-25 American Teleconferences Services, Ltd. Online reporting tool for conferencing customers
US7899720B1 (en) * 2005-10-27 2011-03-01 Intuit Inc. Method and apparatus for managing alerts
US8255298B1 (en) 2005-10-27 2012-08-28 Intuit Inc. Method and apparatus for managing alerts
US20080046349A1 (en) * 2006-08-17 2008-02-21 Verizon Data Services Inc. Method and systems for providing online banking and account aggregation services
US8027441B2 (en) * 2007-04-30 2011-09-27 Sepialine, Inc. Method and apparatus for phone tracking with deferred remote billing
US20080267372A1 (en) * 2007-04-30 2008-10-30 Sepialine. Inc. Method and apparatus for phone tracking with deferred remote billing
US20080301023A1 (en) * 2007-05-02 2008-12-04 Cashedge, Inc. Multi-Channel and Cross-Channel Account Opening
US20150120385A1 (en) * 2011-07-20 2015-04-30 Raymond P. Jones, JR. Systems and Methods for Weather-Based Estimation, Auditing, and Exception Reporting

Also Published As

Publication number Publication date
US6639975B1 (en) 2003-10-28
WO2000045583A1 (en) 2000-08-03
US20040062370A1 (en) 2004-04-01

Similar Documents

Publication Publication Date Title
US7986935B1 (en) Service plan optimizer
US7177837B2 (en) Computer-implemented method and system for managing accounting and billing of transactions over public media such as the internet
US8630613B2 (en) Computer-implemented method, system, and computer program product for telecommunications rating
KR100538751B1 (en) Counting and billing mechanism for web-services based on a soap-communication protocol
US6311169B2 (en) On-line consumer credit data reporting system
US7698182B2 (en) Optimizing profitability in business transactions
EP0541535B1 (en) Billing system
US8374579B2 (en) System and method for analyzing wireless communication data
US6529593B2 (en) Prepaid phone service for both wired and wireless telecommunication devices
US6345090B1 (en) Conditional purchase offer management system for telephone calls
US5943657A (en) Communications pricing and charging maintenance sub-system and process
US8831965B2 (en) Apparatus and method for online advice customer relationship management
CA2260158C (en) System and method for providing customer contact services through a customer contact services node/internet gateway
US6714632B2 (en) Enhanced communication platform and related communication method using the platform
US6574465B2 (en) System and method for determining optimal wireless communication service plans
CA2233730C (en) Phone line aggregated billing
US20080040139A1 (en) Systems and methods for generation, registration and mobile phone billing of a music pod system
US5915093A (en) Computer network debit disk used for prepayment to transfer information from a central computer
US6298056B1 (en) Credit based telephony service facilitation
US7826421B2 (en) Application pod integration with automated mobile phone billing and distribution platform
KR100782200B1 (en) Search engine account monitoring
US20040073569A1 (en) System and method for integrating a personal adaptive agent
US9197599B1 (en) Integrated business system for web based telecommunications management
US20150213446A1 (en) Enhanced communication platform and related communication method using the platform
CA2206468C (en) Communications apparatus

Legal Events

Date Code Title Description
AS Assignment

Owner name: ITC INC., CALIFORNIA

Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNORS:O'NEAL, STEPHEN C.;TERRY, G. ALEX;REEL/FRAME:009867/0974

Effective date: 19990315

AS Assignment

Owner name: SILICON VALLEY BANK, CALIFORNIA

Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:INTERNATIONAL THINKLINK CORPORATION;REEL/FRAME:010051/0766

Effective date: 19990615

AS Assignment

Owner name: MICROSOFT CORPORATION, WASHINGTON

Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:INTERNATIONAL THINKLINK CORPORATION;REEL/FRAME:011081/0606

Effective date: 20000807

AS Assignment

Owner name: INTERNATIONAL THINKLINK CORPORATION, CALIFORNIA

Free format text: RELEASE BY SECURED PARTY;ASSIGNOR:SILICON VALLEY BANK;REEL/FRAME:011572/0876

Effective date: 20010227

AS Assignment

Owner name: MICROSOFT CORPORATION, WASHINGTON

Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:SHERWOOD PARTNERS, INC.;REEL/FRAME:011731/0972

Effective date: 20010228

Owner name: SHERWOOD PARTNERS, INC., CALIFORNIA

Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:INTERNATIONAL THINKLINK CORPORATION;REEL/FRAME:011770/0028

Effective date: 20010214

AS Assignment

Owner name: INTERNATIONAL THINKLINK CORPORATION, CALIFORNIA

Free format text: RELEASE;ASSIGNOR:SILICON VALLEY BANK;REEL/FRAME:015127/0545

Effective date: 20040312

STCB Information on status: application discontinuation

Free format text: ABANDONED -- FAILURE TO RESPOND TO AN OFFICE ACTION

AS Assignment

Owner name: MICROSOFT TECHNOLOGY LICENSING, LLC, WASHINGTON

Free format text: ASSIGNMENT OF ASSIGNORS INTEREST;ASSIGNOR:MICROSOFT CORPORATION;REEL/FRAME:034766/0001

Effective date: 20141014