JP7448074B2 - Information processing system, information processing method, and information processing program - Google Patents

Description

The present invention relates to an information processing system, an information processing method, and an information processing program.

In the above-mentioned technical field, Patent Document 1 discloses a technology in which a store reads and receives product data stored on a shelf label, and processes an order for the product.

Japanese Patent Application Publication No. 2016-031618

However, with the technology described in the above-mentioned document, it was not possible to prevent a customer from leaving the store without paying the bill just by reading the product data on the shelf label. There was a risk that they would postpone the purchase and end up purchasing it at another company's online supermarket just by checking the actual product and price locally.

An object of the present invention is to provide a technique for solving the above-mentioned problems.

In order to achieve the above object, the system according to the present invention includes:
Receiving means for receiving identification information of a product specified as a purchase plan by a user visiting the store;
A payment means that performs payment processing for the product based on the identification information of the product;
If there is an unpaid product among the products corresponding to the received identification information, and new product identification information is not received for a certain period of time after receiving the product identification information. To,
Notifying means for outputting a message to a mobile terminal owned by the user only during a predetermined period of time to the effect that an incentive will be given to the user if he pays for the unpaid item;
It is an information processing system equipped with

In order to achieve the above object, the method according to the present invention includes:
a receiving step in which the receiving unit receives identification information of a product specified as planned to be purchased by a user visiting the store;
a payment step in which the payment unit performs payment processing for the product based on the identification information of the product;
If there is an unpaid product among the products corresponding to the received identification information, and new product identification information is not received for a certain period of time after receiving the product identification information. To,
a notification step in which a notification unit outputs a message to a mobile terminal owned by the user only during a predetermined period of time to the effect that an incentive will be given to the user if he pays for the unpaid item;
This is an information processing method that includes.

In order to achieve the above object, the program according to the present invention:
a receiving step of receiving identification information of a product specified as a purchase plan by a user who visited the store;
a payment step of performing payment processing for the product based on the identification information of the product;
If there is an unpaid product among the products corresponding to the received identification information, and new product identification information is not received for a certain period of time after receiving the product identification information. To,
a notification step of outputting a message to a mobile terminal owned by the user for a predetermined period of time to the effect that an incentive will be given to the user if he pays for the unpaid item;
This is an information processing program that causes a computer to execute.

Stores that have introduced the technology of the present invention can secure sales by prompting users visiting the store to pay their bills.

FIG. 1 is a block diagram showing the configuration of an information processing system according to a first embodiment of the present invention. FIG. 2 is a diagram showing the configuration of an information processing system according to a second embodiment of the present invention. FIG. 2 is a block diagram showing the configuration of an information processing system according to a second embodiment of the present invention. It is a flowchart explaining the flow of processing of an information processing system according to a second embodiment of the present invention. It is a flowchart explaining the flow of processing of an information processing system according to a second embodiment of the present invention. FIG. 7 is a diagram showing an example of a screen display of an information processing system according to a second embodiment of the present invention. FIG. 7 is a diagram showing an example of a table used in an information processing system according to a second embodiment of the present invention. FIG. 7 is a diagram showing an example of a screen display of an information processing system according to a second embodiment of the present invention. FIG. 3 is a block diagram showing the configuration of an information processing system according to a third embodiment of the present invention. FIG. 3 is a diagram showing the configuration of an information processing system according to a fourth embodiment of the present invention. It is a figure showing the usage situation of the information processing system concerning a 4th embodiment of the present invention.

DESCRIPTION OF THE PREFERRED EMBODIMENTS Embodiments of the present invention will be described in detail below by way of example with reference to the drawings. However, the components described in the following embodiments are merely examples, and the technical scope of the present invention is not intended to be limited thereto.

[First embodiment]
An information processing apparatus 100 as a first embodiment of the present invention will be described using FIG. 1. The information processing device 100 includes a product information receiving section 101, a payment processing section 102, and a notification section 103.

The product information receiving unit 101 receives identification information of a product 120 designated as a purchase plan by a user 110 visiting the store.

The payment processing unit 102 performs payment processing for the product based on the product identification information received by the product information receiving unit 101.

If a predetermined condition is satisfied, the notification unit 103 determines that there is a product whose product information has been received by the product information receiving unit 101 and for which the payment process has not been performed by the payment processing unit 102 and that a predetermined condition is satisfied. A message prompting the user 110 to pay the bill is notified.

According to this embodiment, there is a high possibility that a user will check out when prompted by a message, and in a store that has introduced such an information processing device, there is a high possibility that a user will check out while visiting the store, increasing sales. can be secured.

[Second embodiment]
Next, a purchase support system 200 according to a second embodiment of the present invention will be described using FIG. 2. FIG. 2 is a diagram for explaining a usage scene of the purchase support system according to the present embodiment. Purchase support system 200 includes a purchase support server 201 and a smartphone 202.

As shown in FIG. 2, the purchase support server 201 prepares a purchase support site 210 and accepts access from a smartphone 202.

The purchase support site 210 includes a login module 211 , a shopping cart module 212 , a payment request reception module 213 , a delivery request reception module 214 , an alert determination module 215 , an unpaid item notification module 216 , and user information 217 . These modules are software modules, and are stored in the storage unit of the purchase support server 201 and executed by the CPU to realize their respective functions.

The user 210 accesses the purchase support server 201 using the smartphone 202 and acquires product identification information from the product 203 itself to be purchased or from the shelf label 204 of the product.

First, when a user logs in to the purchase support site 210 via the login module 211, the shopping cart module 212 is executed.

The shopping cart module 212 receives the identification information of the product that the user 210 who has visited the store has specified as a planned purchase while walking around the store, and stores it in the virtual shopping cart prepared in the user information 217. For the same product, input of the number of products can be accepted.

The payment request reception module 213 accepts payment requests regarding products stored in the virtual shopping cart, and performs payment processing such as providing information to a credit card company or the like.

Furthermore, the delivery request reception module 214 accepts the designation of the delivery destination and delivery date and time, and notifies the store along with product information.

The alert determination module 215 determines whether the user has left the store or is about to leave the store, or whether a predetermined time has elapsed while unpaid items remain in the shopping cart. do. Whether the user has left the store or is about to leave is determined based on the position information of the smartphone 202 carried by the user. Specifically, position detection technology such as GPS (Global Positioning System) is used to determine whether the user has exited or is about to exit the store through the entrance. In addition to GPS, the user's position may be detected based on the distance to a radio wave transmitter installed in a store, such as a beacon using a standard such as BLE (Bluetooth Low Energy) or Wifi.

The unpaid item notification module 216 is an alert determination module 215 that alerts the user when the user has left the store, is about to leave, or when a predetermined period of time has elapsed with unpaid items remaining in the shopping cart. Notify the user of a message prompting payment. At this time, a message to the effect that "an incentive will be given to the user if the payment is made" is simultaneously notified.

Furthermore, the unpaid item notification module 216 allows the user to add new items to the virtual shopping cart for a predetermined period of time in the store while the items for which payment processing has not been properly performed are accumulated in the virtual shopping cart. If not, the user is notified of a message prompting the user to pay.

The payment request reception module 213 registers incentive information as user information 217 when the user completes payment in the store.

In this way, users who forget to pay and leave the store with unpaid items remaining in the shopping cart, or users who have left the store for a long time can be prompted to pay. The user can receive incentives (coupons, points, etc.) by making payment in response to notification from the unpaid item notification module 216.

When the store receives the delivery request after completing the payment processing at the purchase support server 201, the store delivers the products specified by the user 210 in the number specified by the user 210 to the location specified by the user 210.

FIG. 3 is a block diagram for explaining the functional configuration of the purchase support system 200.

The NFC unit 204 installed on the shelf label displays the product name and selling price in the vicinity of the display location, in most cases on the display shelves for displaying the products, corresponding to each of the multiple products displayed at the product store. Can be installed with.

The shelf label management device 301 is installed in an office of a store, etc., can communicate wirelessly with each of the plurality of NFC units 204, and manages the NFC units 204. Specifically, the shelf label management device 301 stores a product information table 310 that manages the association between an identification code that identifies the NFC unit 204 and a product code. The product information table 310 is a collection of data records in which product information is associated with identification codes. The product information is information regarding the product corresponding to the NFC unit 321 identified by the shelf label code associated with it. What kind of information is described as product information is arbitrary, but at least information necessary for a shopper to identify the product should be included.

The smartphone 202 is used by users who visit the store to purchase products in the store, and has an NFC unit 321, a camera 322, a GPS unit 323, a touch panel 324, a wireless communication section 325, a calling section 326, a browser 327, etc. We are prepared.

The NFC unit 321 communicates with the external NFC unit 204, receives an identification code, and obtains product information. The camera 322 reads a barcode attached to a product, for example, and acquires product information. Furthermore, the GPS unit 323 performs position detection using GPS satellites.

The touch panel 324 displays the product name, price, contents of the shopping cart, etc., and also accepts input such as delivery date and time. Further, the touch panel 324 can display a message prompting payment.

The wireless communication unit 325 communicates with the purchase support server 201 via the Internet 380 and sends and receives various product information. The communication unit 326 receives voice data and performs voice communication. The browser 327 generates a display layout based on the content provided from the purchase support server 201 and displays it on the touch panel 324.

The purchase support server 201 includes a purchase support site 210 and a communication control unit 311, and exchanges data with the shelf label management device 301 and the smartphone 202 via the Internet 380.

FIG. 4A is a flowchart illustrating the flow of processing in the purchase support server 201. First, in step S401, the shopping cart module 212 determines whether or not product information has been read. If it has been read, the process proceeds to step S403 and registers the product information in the shopping cart. The product group registered in the shopping cart is displayed, for example, as shown in screen 501 in FIG. 5, and can be confirmed using the browser 327. Items that have been paid for are deleted from the shopping cart.

In step S405, the alert determination module 215 determines whether the user has left or is about to leave the store using the position information of the smartphone 202 owned by the user. If it is determined that the customer has left or is about to leave, the process advances to step S409, and the alert determination module 215 determines whether there are any unpaid items left in the shopping cart. If there are no unpaid items remaining, this means that all items have been paid for, and the process ends.

On the other hand, if it is determined in step S401 that the product information has not been read, the process proceeds to step S407, and it is determined whether or not the elapsed time since the alert determination module 215 last read the product information has exceeded a certain period of time. If the predetermined time has been exceeded, the process advances to step S409, and the alert determination module 215 checks whether there are any unpaid items in the shopping cart.

If it is determined in step S409 that there are unpaid items, the process advances to step S411, where the unpaid item notification module 216 notifies a message urging payment, and presents a coupon as incentive information to the user via the smartphone 202. For example, a message such as ``If you complete the payment within XX minutes, we will give you a coupon for a △% discount on your next purchase.'' The presented incentive information is provisionally registered in the user information 217.

Next, in step S413, it is determined whether a certain period of time has elapsed since the message was broadcast. If a certain period of time has elapsed since the message was broadcast, the process advances to step S415, and the temporarily registered coupon as incentive information is deleted from the user information 217.

Before a certain period of time has elapsed since the notification of the message, the process advances to step S417, and it is determined whether or not there has been a request for payment and delivery from the user via the smartphone 202.

When the payment request reception module 213 and the delivery request reception module 214 determine that a request has been made, the process advances to step S419 and performs payment and delivery processing. Specifically, for example, a display like screen 502 in FIG. 5 is displayed on the touch panel 324 of the smartphone 202 to wait for the order to be confirmed, and payment processing is performed in conjunction with the order confirmation. When the payment processing is completed, the process advances to step S421, the shopping cart module empties the shopping cart, and the payment request reception module 213 registers the coupon information in the user information 217. Here, the delivery request is accepted at the same time as the payment request, but the present invention is not limited to this, and may be configured to allow the setting of the delivery date and time to be postponed. This eliminates the need to postpone payments due to unknown delivery dates and times. By setting a deadline for determining the delivery date and time, you can prevent unnecessary delays. Receipt of products is not necessarily limited to delivery, and may be received at a specific store after specifying a time (for example, purchasing during the day and receiving at a store or locker on the way home in the evening).

In this flow, a payment request is made within a certain period of time after notification of unpaid payment, but payment requests from the user can be accepted at any time, apart from the process of step S417 in FIG. 4A.

FIG. 4B is a flowchart showing the flow of processing when a payment request is made. When a payment request (selecting the "Proceed to checkout" button 511 on the screen 501 in FIG. 5) is received from the user in step S431, the process proceeds to the payment screen 502, where the usable coupons 521 and 522 are presented to the user, and in step S433, the coupon is Determine whether to use it.

If a coupon is to be used, the process proceeds to step S435, where a discount process is performed in response to the selection of the order confirmation button 523, and then the process proceeds to step S437, where payment processing is performed. If there is no coupon to be used or if the coupon is not to be used, the process advances from step S433 to step S437, and payment processing is performed without discounting.

FIG. 6 is a diagram showing a table 600 that serves as a reference for alert determination by the alert determination module 215.

The user with the user ID "AAA" has no unpaid products, has paid for all products, and is in the store, so no alert is necessary.

The user with the user ID "BBB" has unpaid items, but since he is in the store, an alert is not required.

The user with the user ID "CCC" has unpaid items, but since he is in the store, an alert is not required.

The users with user IDs "DDD" and "EEE" have unpaid items and are not in the store (either after leaving the store or while leaving the store), so an alert is required.

FIG. 7 is a diagram showing how the user 210 who is leaving the store or after leaving the store is notified of payment promotion. The alert determination module 215 notifies a payment promotion message 721 to the smartphone 202 that has received the signal from the beacon transmitter 701 with the product remaining in the shopping cart. Here, as an example, a message is displayed saying, "There are items in your shopping cart that you have not yet paid for. If you pay now, we will give you a coupon." Possible methods for notifying the user of the smartphone 202 of the message include displaying it on the browser, as well as using technologies such as e-mail and SNS (Social Network Service). Alternatively, the call unit 326 of the smartphone 202 may be used to notify the user by voice.

As described above, according to this embodiment, there is a high possibility that the user will pay the bill while visiting the store, and sales can be secured. Although this embodiment describes an example in which product information is acquired using the NFC unit 321, the present invention is not limited to this, and may also be performed using barcode reading technology, product image recognition technology, etc. good.

Further, whether or not a coupon is issued or the type of coupon to be issued may be changed between the payment after notification by the unpaid item notification module 216 and the payment before notification.

[Third embodiment]
Next, a third embodiment of the present invention will be described using FIG. 8. FIG. 8 is a block diagram for explaining the configuration of the information processing system according to this embodiment. The information processing system 800 according to this embodiment differs from the second embodiment in that a service is provided using a smartphone 802 in which a purchase support application 821 is installed. The other configurations and operations are the same as those in the second embodiment, so the same configurations and operations are given the same reference numerals and detailed explanation thereof will be omitted.

As shown in FIG. 8, the purchase support application 821 includes a shopping cart module 812, a payment request module 813, a delivery request module 814, an alert determination module 815, and an unpaid item notification module 816. These modules correspond to the shopping cart module 212, payment request reception module 213, delivery request reception module 214, alert determination module 215, and unpaid item notification module 216 shown in FIG. 2, respectively, and exhibit the same functions.

In other words, the shopping cart module 812 receives the identification information of the products that the user 210, who has visited the store, walks around the store and specifies as a planned purchase, and stores it in the virtual shopping cart. For the same product, input of the number of products can be accepted.

The payment request module 813 accepts payment requests regarding products accumulated in the virtual shopping cart, and requests the payment processing unit 821 to perform payment.

The delivery request module 814 accepts the designation of the delivery destination and delivery date and time, and transmits it to the delivery processing unit 822 along with product information.

The alert determination module 815 determines whether the user has left the store or is about to leave the store, or whether a predetermined time has elapsed while unpaid items remain in the shopping cart. do. The alert determination module 815 determines whether the user has left the store or is about to leave, using, for example, position information detected by the GPS unit 323.

The unpaid item notification module 816 is an alert determination module 815 that alerts the user when the user has left the store, is about to leave, or when a predetermined period of time has elapsed with unpaid items remaining in the shopping cart. Notify the user of a message prompting payment. In addition, the unpaid item notification module 816 also notifies the user of a message to the effect that ``if payment is made, an incentive will be given to the user.''

Furthermore, the unpaid item notification module 816 allows the user to add new items to the virtual shopping cart for a predetermined period of time in the store while the items for which payment processing has not been properly performed are accumulated in the virtual shopping cart. If not, the user is notified of a message prompting him or her to pay the bill.

The purchase support server 801 includes a communication control section 311, a payment processing section 821, a delivery processing section 822, and a coupon issuing section 823. The payment processing unit 821 performs payment processing for the products included in the shopping cart based on a request from the payment request module of the purchase support application 821. Based on the request from the delivery request module 814, the delivery processing unit 822 makes arrangements to deliver the cleared product to the designated delivery destination. The coupon issuing unit 823 issues a predetermined coupon for payment after notification by the unpaid item notification module 816.

As described above, according to the present embodiment, as in the second embodiment, there is a high possibility that the user will pay the bill while visiting the store, and sales can be secured.

[Fourth embodiment]
Next, an information processing system 900 according to a fourth embodiment of the present invention will be described using FIGS. 9 and 10. This embodiment differs from the second embodiment in that the user puts the products he or she wants to buy into an actual shopping cart and carries them around. Other system configurations and operations are the same as those in the second embodiment, so the same configurations and operations are given the same reference numerals and detailed explanations thereof will be omitted.

A user 910 who has visited the store receives identification information of the product he or she wants to purchase using a smartphone 911, sends it to the shopping cart module 212 of the purchase support server 201, and then places the product in the actual shopping cart 912.

Next, as shown in FIG. 10, the user 910 places the shopping cart 912 in a predetermined location along with user identification information such as a membership card. Thereafter, the user 910 uses the smartphone 911 to perform payment procedures, and once the payment has been completed, the store clerk 1001 arranges for delivery.

In this way, by delivering the products that the user 910 himself has collected in the actual shopping cart 912, the user 910 can check the size and freshness of the fresh food, the expiration date of various foods, etc. before purchasing. be able to.

Users can eliminate the burden of anxiety about delivered products, the burden of waiting in line at the cash register, and the burden of carrying heavy luggage home.

The store calls on the user 910 to pay at a predetermined timing so that the shopping cart will not be left on the shelf where the shopping cart has not been paid. The mechanism is similar to the second and third embodiments, and a message may be sent upon detecting that the user 910 has left or is about to leave the store without making a payment.

Note that in this embodiment, the user 910 collects product identification information with the smartphone 911, but a store clerk collects the product identification information in the shopping cart 912 received from the user 910 and prepares it in the user information 217. may be stored in the virtual shopping cart.

[Other embodiments]
Although the present invention has been described above with reference to the embodiments, the present invention is not limited to the above embodiments. The configuration and details of the present invention can be modified in various ways that can be understood by those skilled in the art within the scope of the present invention. Furthermore, systems or devices that combine the separate features included in each embodiment in any way are also included within the scope of the present invention.

Moreover, the present invention may be applied to a system composed of a plurality of devices, or may be applied to a single device. Furthermore, the present invention is also applicable when an information processing program that implements the functions of the embodiments is supplied to a system or device directly or remotely. Therefore, in order to realize the functions of the present invention on a computer, a program installed on a computer, a medium storing the program, and a WWW (World Wide Web) server from which the program is downloaded are also included in the scope of the present invention. . In particular, a non-transitory computer readable medium storing at least a program that causes a computer to execute the processing steps included in the embodiments described above is included within the scope of the present invention.

Claims (9)

Receiving means for receiving identification information of a product specified as a purchase plan by a user visiting the store;
A payment means that performs payment processing for the product based on the identification information of the product;
If there is an unpaid product among the products corresponding to the received identification information, and new product identification information is not received for a certain period of time after receiving the product identification information. To,
Notifying means for outputting a message to a mobile terminal owned by the user only during a predetermined period of time to the effect that an incentive will be given to the user if he pays for the unpaid item;
An information processing system equipped with The information processing system according to claim 1, wherein the notification means hides the message when the predetermined time has elapsed since outputting the message. 2. The information processing system according to claim 1, wherein the message outputted by the notification means is a message to the effect that an incentive will be given if the unpaid item is paid within a time limit. 2. The information processing system according to claim 1, wherein the notification means outputs a message to the mobile terminal to the effect that a discount coupon or points will be given to the user if he settles the payment. The information processing system according to any one of claims 1 to 4, wherein the payment unit causes incentive information to be registered in association with the user when a payment process is performed after the notification unit outputs the message. The information processing according to any one of claims 1 to 4, wherein the payment means changes whether or not a coupon is issued or the type of coupon to be issued between a payment after notification by the notification means and a payment before notification. system. The information processing system according to claim 1, wherein the payment unit temporarily registers incentive information as user information when notifying the message, and deletes the incentive information from the user information after the predetermined time has elapsed. a receiving step in which the receiving unit receives identification information of a product specified as planned to be purchased by a user visiting the store;
a payment step in which the payment unit performs payment processing for the product based on the identification information of the product;
If there is an unpaid product among the products corresponding to the received identification information, and new product identification information is not received for a certain period of time after receiving the product identification information. To,
a notification step in which a notification unit outputs a message to a mobile terminal owned by the user only during a predetermined period of time to the effect that an incentive will be given to the user if he pays for the unpaid item;
Information processing methods including. a receiving step of receiving identification information of a product specified as a purchase plan by a user who visited the store;
a payment step of performing payment processing for the product based on the identification information of the product;
If there is an unpaid product among the products corresponding to the received identification information, and new product identification information is not received for a certain period of time after receiving the product identification information. To,
a notification step of outputting a message to a mobile terminal owned by the user for a predetermined period of time to the effect that an incentive will be given to the user if he pays for the unpaid item;
An information processing program that causes a computer to execute.

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