JP7302636B2 - Information processing system, information processing method and information processing program - Google Patents

Description

The present invention relates to an information processing system, an information processing method, and an information processing program.

In the above technical field, Patent Literature 1 discloses a technique of reading and receiving product data stored in a shelf label at a store and processing an order for the product.

JP 2016-031618 A

However, with the technology described in the above document, it was not possible to prevent customers from leaving the store without paying the bill just by reading the product data on the shelf label. There was a risk that the purchase would be postponed just by confirming the actual product and the price at the site, and that the purchase would be made at another company's online supermarket.

An object of the present invention is to provide a technique for solving the above problems.

In order to achieve the above object, the system according to the present invention comprises:
Receiving means for receiving identification information of a product designated as a purchase plan by a user who has visited the store;
settlement means for performing settlement processing of the product based on the identification information of the product;
When there is an unsettled product among the products corresponding to the received identification information, and no new product identification information is received for a predetermined time after receiving the product identification information. to the
notification means for outputting to the mobile terminal a message to the effect that an incentive will be given to the user if the user pays for the product that has not yet been paid for;
It is an information processing system with

In order to achieve the above object, the method according to the present invention comprises:
a receiving step in which a receiving unit receives identification information of a product designated as a purchase plan by a user who has visited the store;
a checkout step in which the checkout unit performs checkout processing for the product based on the identification information of the product;
When there is an unsettled product among the products corresponding to the received identification information, and no new product identification information is received for a predetermined time after receiving the product identification information. to the
a notification step in which the notification unit outputs to the portable terminal a message to the effect that an incentive will be given to the user if the user pays for the unpaid product;
It is an information processing method including

In order to achieve the above object, the program according to the present invention
a receiving step of receiving identification information of a product designated as a purchase plan by a user who has visited the store;
a checkout step of performing checkout processing for the product based on the identification information of the product;
When there is an unsettled product among the products corresponding to the received identification information, and no new product identification information is received for a predetermined time after receiving the product identification information. to the
a notification step of outputting to the portable terminal a message to the effect that an incentive will be given to the user if the user pays for the product that has not yet been paid;
is an information processing program that causes a computer to execute

In a store where the technology of the present invention is introduced, sales can be ensured by prompting users who are visiting the store to pay their bills.

1 is a block diagram showing the configuration of an information processing system according to a first embodiment of the present invention; FIG. It is a figure which shows the structure of the information processing system which concerns on 2nd Embodiment of this invention. It is a block diagram which shows the structure of the information processing system which concerns on 2nd Embodiment of this invention. 9 is a flow chart illustrating the flow of processing in an information processing system according to the second embodiment of the present invention; 9 is a flow chart illustrating the flow of processing in an information processing system according to the second embodiment of the present invention; It is a figure which shows the example of a screen display of the information processing system which concerns on 2nd Embodiment of this invention. It is a figure which shows the example of a table used with the information processing system which concerns on 2nd Embodiment of this invention. It is a figure which shows the example of a screen display of the information processing system which concerns on 2nd Embodiment of this invention. FIG. 11 is a block diagram showing the configuration of an information processing system according to a third embodiment of the present invention; FIG. It is a figure which shows the structure of the information processing system which concerns on 4th Embodiment of this invention. It is a figure which shows the usage condition of the information processing system which concerns on 4th Embodiment of this invention.

BEST MODE FOR CARRYING OUT THE INVENTION Exemplary embodiments of the present invention will be described in detail below with reference to the drawings. However, the components described in the following embodiments are merely examples, and the technical scope of the present invention is not limited to them.

[First embodiment]
An information processing apparatus 100 as a first embodiment of the present invention will be described using FIG. The information processing device 100 includes a product information reception unit 101 , a settlement processing unit 102 and a notification unit 103 .

The product information receiving unit 101 receives the identification information of the product 120 designated to be purchased by the user 110 visiting the store.

The settlement processing unit 102 performs settlement processing for the product based on the product identification information received by the product information reception unit 101 .

If there is a product for which product information has been received by the product information receiving unit 101 and the product has not been processed by the settlement processing unit 102, the notification unit 103 satisfies a predetermined condition. The user 110 is notified of a message prompting for payment.

According to this embodiment, the user is more likely to be prompted by the message to pay the bill, and in a store where such an information processing apparatus is introduced, the user is more likely to pay the bill while visiting the store, increasing sales. can be secured.

[Second embodiment]
Next, a purchase support system 200 according to a second embodiment of the present invention will be explained using FIG. FIG. 2 is a diagram for explaining usage scenes of the purchase support system according to the present embodiment. Purchase support system 200 includes purchase support server 201 and smartphone 202 .

As shown in FIG. 2 , the purchase support server 201 prepares a purchase support site 210 and receives access from the smartphone 202 .

The purchase support site 210 includes a login module 211 , a shopping cart module 212 , a settlement request reception module 213 , a delivery request reception module 214 , an alert determination module 215 , an unsettled item notification module 216 and user information 217 . These modules are software modules, are stored in the storage unit of the purchase support server 201, and are executed by the CPU to achieve their respective functions.

The user 210 accesses the purchase support server 201 using the smartphone 202 and acquires product identification information from the product 203 itself to be purchased or from the shelf label 204 of the product.

First, when the user logs into the purchase support site 210 via the login module 211, the shopping cart module 212 is executed.

The shopping cart module 212 receives the identification information of the products that the user 210 who visits the store walks around the store and designates to be purchased, and accumulates it in the virtual shopping cart prepared in the user information 217 . For the same product, the input of the number of products can be accepted.

The settlement request reception module 213 receives a settlement request relating to the products stored in the virtual shopping cart, and performs settlement processing such as providing information to the credit card company or the like.

Furthermore, the delivery request acceptance module 214 accepts the designation of the delivery destination and the delivery date and time, and notifies the store along with the product information.

The alert determination module 215 determines whether or not the user has left the store, or is about to leave, or whether or not a predetermined period of time has elapsed while unpaid items remain in the shopping cart. do. Whether the user has left the store or is about to leave is determined based on the position information of the smartphone 202 possessed by the user. Specifically, position detection technology such as GPS (Global Positioning System) is used to determine whether the user has left the store through the doorway or is about to leave. In addition to GPS, a user's position may be detected based on the distance from a radio wave transmitter provided in a store, such as a beacon using a standard such as BLE (Bluethooth Low Energy) or Wi-Fi.

The unsettled item notification module 216 is the alert determination module 215. When the user leaves the store with unsettled items remaining in the shopping cart, or is about to leave the store, or when a predetermined time has passed, The user is notified of a message prompting for payment. At this time, a message to the effect that "an incentive will be given to the user when payment is made" is simultaneously notified.

Furthermore, the unsettled item notification module 216 allows the user to add a new item to the virtual shopping cart for a predetermined period of time in the store while items for which settlement processing has not been properly performed are accumulated in the virtual shopping cart. If not, the user is notified of a message prompting for payment.

The settlement request reception module 213 registers incentive information as the user information 217 when the user completes settlement in the store.

In this way, it is possible to prompt the user to pay the bill when the user forgets to pay the bill and leaves the store with unsettled items remaining in the shopping basket, or when a long period of time has passed. The user can obtain incentives (coupons, points, etc.) by receiving notification from the unsettled item notification module 216 and performing checkout.

When the purchase support server 201 finishes settlement processing and receives a delivery request, the store delivers the number of products specified by the user 210 to the location specified by the user 210 .

FIG. 3 is a block diagram for explaining the functional configuration of the purchase support system 200. As shown in FIG.

The NFC unit 204 provided on the shelf label displays the product name and selling price in the vicinity of the display place, in many cases, on the display shelf for displaying the products, corresponding to each of a plurality of products displayed in the store. be installed with.

The shelf label management device 301 is installed in a store office or the like, can wirelessly communicate with each of the plurality of NFC units 204 , and manages the NFC units 204 . Specifically, the shelf label management device 301 stores an identification code that identifies the NFC unit 204 and a product information table 310 that manages the association with the product code. The product information table 310 is a set of data records in which product information is associated with identification codes. The product information is information on the product corresponding to the NFC unit 321 identified by the associated shelf label code. Although what kind of information is described as product information is arbitrary, at least the information necessary for the shopper to identify the product is included.

The smartphone 202 is used by a user visiting the store to purchase products in the store, and uses an NFC unit 321, a camera 322, a GPS unit 323, a touch panel 324, a wireless communication unit 325, a call unit 326, a browser 327, and the like. I have.

The NFC unit 321 communicates with the external NFC unit 204, receives an identification code, and acquires product information. The camera 322 acquires product information by reading barcodes attached to products, for example. Furthermore, the GPS unit 323 performs position detection using GPS satellites.

The touch panel 324 displays product names, prices, contents of shopping carts, etc., and accepts inputs such as delivery date and time. The touch panel 324 can also display a message prompting payment.

Wireless communication unit 325 communicates with purchase support server 201 via Internet 380 to transmit and receive various product information. Call unit 326 receives voice data and performs voice communication. Browser 327 generates a display layout based on the content provided from purchase support server 201 and displays it on touch panel 324 .

The purchase support server 201 includes a purchase support site 210 and a communication control unit 311 , and exchanges data with the shelf label management device 301 and the smart phone 202 via the Internet 380 .

FIG. 4A is a flowchart for explaining the flow of processing in the purchase support server 201. FIG. First, in step S401, the shopping cart module 212 determines whether or not product information has been read. The product group registered in the shopping cart is displayed, for example, as shown in screen 501 in FIG. 5, and can be confirmed using browser 327 . Items that have been settled are removed from the shopping cart.

In step S405, the alert determination module 215 determines whether the user has left the store or is about to leave the store, using the location information of the smartphone 202 owned by the user. If it is determined that the shopping cart has exited or is about to exit, the process proceeds to step S409, where the alert determination module 215 determines whether or not any unpaid items remain in the shopping cart. If there are no unsettled items left, it means that all the items have been settled, and the process ends.

On the other hand, if it is determined in step S401 that product information has not been read, the process advances to step S407 to determine whether or not the elapsed time since the alert determination module 215 last read product information has exceeded a certain period of time. If the fixed time has passed, the process proceeds to step S409, and the alert determination module 215 checks whether there are any unsettled items in the shopping cart.

If it is determined in step S409 that there is an unpaid item, the process proceeds to step S411, where the unpaid item notification module 216 notifies a message prompting payment, and presents a coupon as incentive information to the user via the smartphone 202. For example, a message such as "If you complete the payment within ○ minutes, we will give you a coupon that will give you a △% discount on your next purchase." The presented incentive information is provisionally registered in the user information 217 .

Next, when proceeding to step S413, it is determined whether or not a predetermined period of time has elapsed since the message was notified. If the predetermined time has passed since the message was notified, the process proceeds to step S415 to delete the provisionally registered coupon as incentive information from the user information 217 .

Before a certain period of time elapses after notification of the message, the process advances to step S417 to determine whether or not the user has made a payment or delivery request via the smartphone 202 .

If it is determined that the settlement request reception module 213 and the delivery request reception module 214 have received these requests, the flow advances to step S419 to perform settlement/delivery processing. Specifically, for example, a display such as the screen 502 in FIG. 5 is displayed on the touch panel 324 of the smartphone 202 to wait for confirmation of the order, and settlement processing is performed in accordance with the confirmation of the order. When the settlement process is completed, the process proceeds to step S421, the shopping cart module empties the shopping cart, and the settlement request reception module 213 officially registers the coupon information in the user information 217. FIG. Here, the delivery request is accepted at the same time as the account settlement request, but the present invention is not limited to this, and the setting of the delivery date and time may be postponed. You can eliminate the postponement of payment due to the reason that the delivery date is unknown. By setting a deadline for determining the delivery date and time, unnecessary delays can be prevented. Receipt of the product is not necessarily limited to delivery, and may be received at a specific store at a specified time (for example, purchased during the day and received at a store or locker on the way home in the evening).

In this flow, the settlement request within a certain period of time after notification of non-payment has been described, but the acceptance of the settlement request from the user can be performed at any time separately from the processing of step S417 in FIG. 4A.

FIG. 4B is a flow chart declaring the flow of processing when there is a settlement request. In step S431, when a settlement request (selection of "proceed to checkout" button 511 on screen 501 in FIG. 5) is accepted from the user, the system proceeds to settlement screen 502, presents usable coupons 521 and 522 to the user, and in step S433, presents the coupons. Determine whether to use or not.

If a coupon is to be used, the process advances to step S435 to perform discount processing in response to selection of button 523 for confirming the order, and then to step S437 to perform settlement processing. If there is no coupon to be used, or if no coupon is to be used, the process advances from step S433 to step S437 to perform settlement processing without discounting.

FIG. 6 is a diagram showing a table 600 that serves as a criterion for alert determination module 215 to perform alert determination.

The user with the user ID "AAA" does not need to be alerted because there are no unpaid products, all products have been paid for, and he is in the store.

Although the user with the user ID "BBB" has unpaid items, he is in the store and does not need an alert.

The user with the user ID "CCC" has unpaid items, but since he is in the store, no alert is necessary.

The user with the user IDs "DDD" and "EEE" has unpaid products and is not in the store (after leaving the store or in the process of leaving), so an alert is required.

FIG. 7 is a diagram showing how the user 210 is notified of the settlement promotion during or after leaving the store. The alert determination module 215 notifies the smart phone 202 that has received the signal from the beacon transmitter 701 of the checkout promotion message 721 while the product remains in the shopping cart. Here, as an example, the message "There are items in the shopping cart for which payment has not been made. If you pay now, I will give you a coupon." is displayed. As a method of notifying the user of the smart phone 202 of the message, in addition to the method of displaying on the browser, the method of using techniques such as e-mail and SNS (Social Network Service) can be considered. In addition, the call unit 326 of the smart phone 202 may be used to notify by voice.

As described above, according to the present embodiment, the user is more likely to settle the account while visiting the store, and sales can be secured. In this embodiment, an example of acquiring product information with the NFC unit 321 has been described, but the present invention is not limited to this, and barcode reading technology, product image recognition technology, etc. may be used. good.

Further, whether or not a coupon is issued or the type of coupon to be issued may be changed between settlement after notification by the unsettled item notification module 216 and settlement before notification.

[Third embodiment]
Next, a third embodiment of the present invention will be described with reference to FIG. FIG. 8 is a block diagram for explaining the configuration of the information processing system according to this embodiment. An information processing system 800 according to the present embodiment differs from that of the second embodiment in that a service is provided using a smartphone 802 on which a purchase support application 821 is installed. Since other configurations and operations are the same as those of the second embodiment, the same configurations and operations are denoted by the same reference numerals, and detailed description thereof will be omitted.

As shown in FIG. 8 , the purchase support application 821 includes a shopping cart module 812 , a settlement request module 813 , a delivery request module 814 , an alert determination module 815 and an unsettled item notification module 816 . These modules correspond to the shopping cart module 212, the settlement request reception module 213, the delivery request reception module 214, the alert determination module 215, and the unsettled item notification module 216 shown in FIG. 2, respectively, and exhibit the same functions.

In other words, the shopping cart module 812 receives the identification information of the products that the user 210 who visits the store walks around the store and designates to be purchased, and accumulates them in the virtual shopping cart. For the same product, the input of the number of products can be accepted.

The settlement request module 813 receives a settlement request for the products stored in the virtual shopping cart, and requests the settlement processing unit 821 for settlement.

The delivery request module 814 accepts the designation of the delivery destination and the delivery date and time, and transmits it to the delivery processing unit 822 together with the product information.

The alert determination module 815 determines whether or not the user has left the store, or is about to leave, or whether or not a predetermined period of time has elapsed while unpaid items remain in the shopping cart. do. The alert determination module 815 uses position information detected by the GPS unit 323, for example, to determine whether the user has left the store or is about to leave.

The unsettled item notification module 816 is the alert determination module 815, and if the user leaves the store with unsettled items remaining in the shopping cart, or is about to leave the store, or if a predetermined time has passed, The user is notified of a message prompting for payment. In addition, the unsettled item notification module 816 also notifies the user of a message to the effect that "the user will be given an incentive when the settlement is made".

Furthermore, the unsettled product notification module 816 allows the user to add a new product to the virtual shopping cart for a predetermined period of time in the store in a state where products for which settlement processing has not been properly performed are accumulated in the virtual shopping cart. If not, the user is notified of a message prompting for payment.

The purchase support server 801 includes a settlement processing unit 821 , a delivery processing unit 822 and a coupon issuing unit 823 in addition to the communication control unit 311 . The settlement processing unit 821 performs settlement processing for the products included in the shopping cart based on a request from the settlement request module of the purchase support application 821 . Based on a request from the delivery request module 814, the delivery processing unit 822 arranges delivery of the product for which payment has been completed to a designated delivery destination. The coupon issuing unit 823 issues a predetermined coupon for settlement after notification by the unsettled item notification module 816 .

As described above, according to the present embodiment, as in the second embodiment, the user is more likely to settle the account while visiting the store, and sales can be secured.

[Fourth embodiment]
Next, an information processing system 900 according to a fourth embodiment of the present invention will be explained using FIGS. 9 and 10. FIG. This embodiment differs from the second embodiment in that the user puts the desired product in the actual shopping basket and carries it. Since other system configurations and operations are the same as those of the second embodiment, the same configurations and operations are denoted by the same reference numerals, and detailed description thereof will be omitted.

A user 910 who visits a store receives identification information of a product to be purchased by a smartphone 911 , sends the information to the shopping cart module 212 of the purchase support server 201 , and puts the product in the actual shopping cart 912 .

Next, as shown in FIG. 10, a user 910 places a shopping basket 912 along with user identification information such as a membership card at a predetermined location. After that, the user 910 uses the smartphone 911 to carry out the settlement procedure, and the store clerk 1001 arranges delivery after the settlement is completed.

In this way, the user 910 delivers the products themselves that the user 910 has collected in the actual shopping basket 912, so that the user 910 can check the size and freshness of perishable foods, the expiration date of various foods, and the like before purchasing. be able to.

The user can be relieved of the anxiety about the goods to be delivered, the burden of queuing at the checkout counter, and the burden of carrying heavy luggage home.

The store side calls the user 910 to pay the bill at a predetermined timing so that the shopping basket is not left behind on the shelf for which the payment has not been made. The mechanism is the same as in the second and third embodiments, and a message may be sent by detecting that the user 910 has left or is about to leave the store without paying.

In the present embodiment, the user 910 collects product identification information using the smartphone 911 , but a store clerk collects product identification information received from the user 910 in the shopping basket 912 and prepares it in the user information 217 . may be stored in a virtual shopping basket.

[Other embodiments]
Although the present invention has been described with reference to the embodiments, the present invention is not limited to the above embodiments. Various changes that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention. Also, any system or apparatus that combines separate features included in each embodiment is also included in the scope of the present invention.

Further, the present invention may be applied to a system composed of a plurality of devices, or may be applied to a single device. Furthermore, the present invention is also applicable when an information processing program that implements the functions of the embodiments is directly or remotely supplied to a system or apparatus. Therefore, in order to implement the functions of the present invention on a computer, a program installed in a computer, a medium storing the program, and a WWW (World Wide Web) server from which the program is downloaded are also included in the scope of the present invention. . In particular, non-transitory computer readable media storing programs that cause a computer to perform at least the processing steps included in the above-described embodiments are included within the scope of the present invention.

Claims (7)

Receiving means for receiving identification information of a product designated as a purchase plan by a user who has visited the store;
settlement means for performing settlement processing of the product based on the identification information of the product;
When there is an unsettled product among the products corresponding to the received identification information, and no new product identification information is received for a predetermined time after receiving the product identification information. to the
notification means for outputting a message to the portable terminal carried by the user to the effect that an incentive will be given to the user if the user pays for the product that has not yet been paid for;
Information processing system with The notifying means causes the user to leave the store based on the position of the portable terminal held by the user when there is an unpaid item among the items corresponding to the received identification information. 2. The information processing system according to claim 1, wherein said message is output to said mobile terminal when it is detected that the user has left or is about to leave. 3. The information processing system according to claim 1 , wherein said settlement means causes incentive information to be registered in association with said user when settlement processing is performed after output of said message by said notification means. 4. The information processing system according to any one of claims 1 to 3 , wherein said notification means outputs to said mobile terminal a message to the effect that a discount coupon or points will be given to said user if payment is made. 5. The information processing according to any one of claims 1 to 4 , wherein said settlement means changes whether or not a coupon is to be issued or the type of coupon to be issued, depending on whether or not the coupon is to be issued or the type of coupon to be issued, depending on whether the settlement is made after the notification by the notification means or before the notification. system. a receiving step in which a receiving unit receives identification information of a product designated as a purchase plan by a user who has visited the store;
a checkout step in which the checkout unit performs checkout processing for the product based on the identification information of the product;
When there is an unsettled product among the products corresponding to the received identification information, and no new product identification information is received for a predetermined time after receiving the product identification information. to the
a notification step in which a notification unit outputs a message to the portable terminal possessed by the user to the effect that an incentive will be given to the user if the user pays for the product that has not yet been settled;
Information processing methods, including a receiving step of receiving identification information of a product designated as a purchase plan by a user who has visited the store;
a checkout step of performing checkout processing for the product based on the identification information of the product;
When there is an unsettled product among the products corresponding to the received identification information, and no new product identification information is received for a predetermined time after receiving the product identification information. to the
a notification step of outputting a message to the mobile terminal possessed by the user to the effect that an incentive will be given to the user if the user pays for the product that has not yet been paid for;
An information processing program that causes a computer to execute

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