JP5520754B2 - Order management system and order management method - Google Patents

Description

  The present invention relates to a technique for collecting customer information of customers who have visited the store.

  In a restaurant that provides food and drinks in response to an order from a customer who visits the customer, customer information may be collected in order to improve service, improve customer satisfaction, and keep customers in touch. For example, the store distributes a questionnaire when customers visit the store, and provides a service such as a discount if the name is entered and submitted by the time of payment. Patent Document 1 describes that such customer information collection is performed electronically. Here, the store terminal installed in the store transmits the customer's order information inputted to the center server, the center server accepts access from the customer's mobile terminal, and receives the question contents according to the order information. Send survey input screen to customer's mobile device. The center server receives an answer to the question content transmitted in this way from the portable terminal. Thereby, the store side can obtain customer information including an answer to the question content according to the customer order information.

JP 2005-293125 A

However, in the method disclosed in Patent Document 1, even when a group of a plurality of customers visits, only customer information of one customer can be collected per visit. In this case, the service for collecting customer information can be provided to only one person.
In this way, the store side could not collect customer information of each of the customers who make up the group, and each customer side could not receive a service commensurate with the order / payment.
However, on the store side, it is desirable to collect customer information of a plurality of customers making up the group efficiently, preferably in a short time from visiting the group as a group. This is because (1) the store side quickly considers store operations and sales strategies that make use of customer information of each customer and multiple people who make up the group, and implements appropriate management. When time passes, the customer forgets the situation at the time of visit and the credibility of the customer's answer contents to the questionnaire deteriorates. (3) The service for the visit cannot be utilized for, for example, eating and drinking accounting at the time of visit. This is because the services that can be provided may be less attractive to customers.

  The present invention has been made in view of such a situation, and provides an order management system and an order management method for efficiently collecting customer information of a plurality of customers who visit a store.

  In order to solve the above-described problems, the present invention provides a store terminal of a store where a plurality of users belonging to the same group visit the store and manages order information from the user, and a mobile terminal and a store terminal of the plurality of users. An order management system including a server device connected via a network, the store terminal stores destination information indicating a destination when connecting to the server device and a store number for identifying the store in advance. A basic information storage unit, an input unit that receives input of order information indicating an order from a user, an order date and time generation unit that generates an order date and time indicating a time when the order is received, and a slip number that identifies the order is generated A slip number generation unit, destination information, store number, order information, order date and time, and an output unit that outputs transmission information that is read by the mobile terminal. The apparatus stores food / drink information in which store visit numbers identifying store visits in groups, store numbers, order information, order dates, slip numbers, and member identification information identifying users are stored. Reception in which the mobile terminal that has read the transmission information output by the information storage unit and the store terminal receives the transmission information and the identification information of the mobile terminal that are transmitted to the device based on the destination information included in the transmission information A determination unit that determines whether or not food / beverage information that matches the store number, the order date / time, and the slip number included in the transmission information received by the reception unit is stored in the food / beverage information storage unit, If it is determined that the restaurant information included in the transmission information, the order date and time, and the food and beverage information that matches the slip number are not stored in the food and beverage information storage unit, the store visit number is generated and the transmission information is transmitted. Carrying The member identification information corresponding to the terminal identification information is acquired, the store visit number and the member identification information are stored in the food information storage unit in association with the transmission information, and the determination unit determines that the food information is stored. And a food and beverage information registration unit that acquires member identification information corresponding to the identification information of the portable terminal that has transmitted the transmission information and associates the member identification information with the stored food and beverage information and stores the information in the food and beverage information storage unit. It is characterized by providing.

  Further, the present invention provides a service providing unit in which a server device transmits service information indicating a predetermined service to a mobile terminal corresponding to member identification information stored in a food and beverage information storage unit by a food and beverage information registration unit. It is characterized by providing.

  In the present invention, the number of times the number of people in the group is received by the input unit of the store terminal, the number of people is included in the transmission information output by the output unit of the store terminal, and the determination unit of the server device receives the transmission information. If the service providing unit of the server device determines that the number of times transmission information has been received does not exceed the number of people, the service information is transmitted to the mobile terminal. It is characterized by.

  Further, according to the present invention, the determination unit of the server device determines whether or not the current time when the transmission information is received has passed a time determined from the order date and time, and the service providing unit of the server device performs the determination by the determination unit. When it is determined that the current time has not elapsed from the order date and time, service information is transmitted to the mobile terminal.

  In addition, the present invention includes a communication unit in which the store terminal transmits an accounting time indicating the accounting time of the group to the server device, and the determination unit of the server device determines the current time when the transmission information is received from the accounting time. If the service providing unit of the server device determines that the current time has not elapsed from the accounting time, the service providing unit of the server device provides a service to the mobile terminal. It is characterized by transmitting information.

  In addition, the present invention provides destination information indicating a destination when a plurality of users who belong to the same group visit the store and manage order information from the user when connecting to the server device, and a store number for identifying the store. Is connected via a network to a store terminal having a basic information storage unit in which is stored in advance, a mobile terminal and a store terminal of a plurality of users, and a store visit number for identifying a store visit in a group, a store number, and an order An order management method of an order management system comprising: a server device having a food and beverage information storage unit in which food and beverage information associated with information, order date and time, slip number, and member identification information for identifying a user is stored The store terminal accepts an input of order information indicating an order from the user, generates an order date and time indicating the time when the order is received, and a slip number for identifying the order Generating the destination information, the store number, the order information, the order date and time, and the slip number, and outputting the transmission information read by the portable terminal, and the server device outputting by the store terminal The mobile terminal that has read the transmitted information receives the transmission information transmitted to the own device based on the destination information included in the transmission information and the identification information of the mobile terminal, and is included in the received transmission information A step of determining whether food / beverage information matching the store number, the order date / time, and the slip number is stored in the food / beverage information storage unit, the store number included in the transmission information, the order date / time, and the slip number; Member identification information corresponding to the identification information of the mobile terminal that has generated the store visit number and has transmitted the transmission information. Acquire the store visit number and the member identification information in association with the transmission information and store them in the food and beverage information storage unit. If it is determined that the food and beverage information is stored, it corresponds to the identification information of the mobile terminal that has transmitted the transmission information. Acquiring member identification information and associating the member identification information with the already stored food and beverage information and storing the information in the food and beverage information storage unit.

  As described above, according to the present invention, the store terminal connects to the server device, the destination information indicating the destination, the store number for identifying the store, the order information indicating the order from the user, the order Output the transmission information including the order date and time indicating the time of receipt and the slip number for identifying the order, and the server device transmits the transmission information read from the portable terminal of the user and the portable terminal. If the food / beverage information that matches the received transmission information is not stored, a store visit number is newly generated and the transmission information is stored, and the food / beverage information that matches the received transmission information is already stored. If stored, the restaurant information is stored in association with the same store number as the store number of the restaurant information. Therefore, the customer information of multiple customers who visit the store is stored in the group corresponding to the store number. It is possible to provide the order management system and order management method for efficiently collecting broken down by over-flop.

It is a block diagram which shows the structure of the order management system by one Embodiment of this invention. It is a figure which shows the external appearance of the handy terminal by one Embodiment of this invention. It is a figure which shows the external appearance of the controller by one Embodiment of this invention. It is a figure which shows the example of the slip | slip containing the two-dimensional code which the output part by one Embodiment of this invention outputs. It is a figure which shows the data example of the food / beverage information memorize | stored in the food / beverage information storage part by one Embodiment of this invention. It is a figure which shows the example of data of the member information memorize | stored in the member information storage part by one Embodiment of this invention. It is a figure which shows the example of data of the group table by one Embodiment of this invention. It is a flowchart which shows the operation example in which the controller by one Embodiment of this invention outputs a slip. It is a flowchart which shows the operation example of the customer information collection process by one Embodiment of this invention, and a service provision process. It is a sequence diagram which shows the operation example of the customer information collection process by one Embodiment of this invention, and a service provision process. It is a figure which shows the example of data of the group table by one Embodiment of this invention. It is a flowchart which shows the operation example of the customer information collection process by one Embodiment of this invention, and a service provision process. It is a sequence diagram which shows the operation example of the customer information collection process by one Embodiment of this invention, and a service provision process. It is a figure which shows the example of data of the group table by one Embodiment of this invention. It is a flowchart which shows the operation example of the customer information collection process by one Embodiment of this invention, and a service provision process. It is a sequence diagram which shows the operation example of the customer information collection process by one Embodiment of this invention, and a service provision process. It is a flowchart which shows the operation example in which the server apparatus by one Embodiment of this invention updates a service provision flag automatically to "done".

Hereinafter, an embodiment of the present invention will be described with reference to the drawings.
<First Embodiment>
FIG. 1 is a block diagram showing a configuration of an order management system 1 according to the present embodiment. The order management system 1 includes a handy terminal 10 and a controller 20 which are store terminals installed in a store, a mobile terminal 30 of a user who has visited the store, and a server connected to the controller 20 and the mobile terminal 30 via a network. A computer device with the device 40 is provided. For example, the controller 20 and the server device 40 are connected via a network such as the Internet, and the portable terminal 30 and the server device 40 are connected via a telephone communication network. Here, the store is a restaurant where a plurality of users who belong to the same group visit the store and sit at a table and provide food and drinks according to orders from the users. For example, a group may be a group of friends, acquaintances, etc., such as family members, relatives, schools and companies.

The handy terminal 10 is an ordering terminal used for store employees, and communicates with the controller 20. FIG. 2 is a diagram illustrating an appearance of the handy terminal 10. The handy terminal 10 includes an input unit 11 such as a button for inputting order contents, a display for confirming the order contents, and the like. The handy terminal 10 receives information such as order contents from a user who has visited the store, and wirelessly transmits the input information to the controller 20.
The input unit 11 receives inputs such as order information indicating the user's order and the number of users who visited the store, which are input by the employee. Here, although one handy terminal 10 is illustrated and described, a plurality of handy terminals 10 may be installed in the store.

  The controller 20 is a computer terminal that receives order information transmitted from the handy terminal 10 and communicates with the server device 40. FIG. 3 is a diagram illustrating an appearance of the controller 20. The controller 20 includes buttons for performing various settings and the like, an opening for printing and outputting order contents on paper, a basic information storage unit 21, an order date and time generation unit 22, a slip number generation unit 23, An output unit 24 and a communication unit 25 are provided.

  The basic information storage unit 21 stores in advance destination information indicating a destination when the mobile terminal 30 connects to the server device 40 and a store number for identifying the store. The destination information is, for example, a URL (Uniform Resource Locator) for connecting to a web service provided by the server device 40. The store number is identification information for identifying a store when information on a plurality of stores or the like is centrally managed in the server device 40.

  The order date and time generation unit 22 generates an order date and time indicating the time when the order from the user is accepted. For example, the order date and time generation unit 22 has a timekeeping function, and generates the time when order information is received from the handy terminal 10 as the order date and time. The order date and time generation unit 22 may be provided in the handy terminal 10. However, in this embodiment, when order information is input at a plurality of handy terminals 10, the controller 20 is configured to synchronize the order date and time. Is provided with an order date and time generation unit 22 and generates the order date and time in a plurality of handy terminals 10 in an integrated manner.

  The slip number generation unit 23 generates a slip number for identifying an order input to the handy terminal 10. For example, when order information is input to the handy terminal 10, the slip number generation unit 23 generates a unique number at least in the store for identifying the order information. The slip number generation unit 23 may be provided in the handy terminal 10, but in this embodiment, when order information is input in the plurality of handy terminals 10, a unique number is generated in the store. The controller 20 includes a slip number generation unit 23 and generates the slip numbers in the plurality of handy terminals 10 in an integrated manner.

The output unit 24 includes destination information (URL) stored in the basic information storage unit 21, a store number, order information that is input and transmitted to the handy terminal 10, and an order date and time generation unit. 22 includes the order date and time generated by 22 and the slip number generated by the slip number generation unit 23, and outputs transmission information read by the mobile terminal 30. The transmission information includes the number of groups input to the handy terminal 10. The transmission information output by the output unit 24 is, for example, a two-dimensional code, and a character string or a two-dimensional code of the transmission information is printed on a paper slip and output.
FIG. 4 is a diagram illustrating an example of a slip including a two-dimensional code output from the output unit 24. The slip includes a store name (restaurant ○ △ □), slip number (00018-00), table number (A01), time (order date and time, 12:00), number of people (three people), order information (A lunch 2 ( Characters), B lunch 1 (pieces), salad 1 (pieces), and monetary amount (1850 (yen)) are printed. The slip is printed with a two-dimensional code as transmission information including information such as URL, order date and time, store number, slip number, order information, number of customers, customer base and the like. The slip on which the transmission information output by the output unit 24 is printed is placed on the user's table by the store employee.
Here, the output unit 24 outputs the transmission information by printing it on paper as a two-dimensional barcode, but instead of printing the transmission information, for example, it outputs it to an IC (integrated circuit) chip and stores it. Thus, the IC chip may be placed on the user's table. Alternatively, instead of printing the transmission information, the information to be printed may be output and displayed on an information terminal having a display unit, and the information terminal may be placed on the table.

The communication unit 25 communicates with the handy terminal 10 and the server device 40. For example, the communication unit 25 has the same function as a wireless LAN (Local Area Network) router that communicates with a plurality of handy terminals 10 in a store.
Here, an example will be described in which two types of computer terminals, the handy terminal 10 and the controller 20, are provided as store terminals, but the functional units provided in these computer terminals are divided into three or more types of computer terminals. It may be provided. For example, a wireless control device having the function of the communication unit 25 or a printer device having the function of the output unit 24 may be provided as a computer terminal different from the handy terminal 10 or the controller 20.

  The mobile terminal 30 is a computer terminal held by a user, and a mobile phone terminal or the like provided with an input unit (button), a display unit (display), or the like can be applied. The portable terminal 30 communicates with the server device 40 based on the transmission information, and performs processing for transmitting the transmission information to the server device 40 and registering member information. The portable terminal 30 includes a reading unit 31 and a communication unit 32.

The reading unit 31 reads the transmission information output by the output unit 24 of the controller 20. For example, when the transmission information is a two-dimensional barcode, the reading unit 31 has a function of a two-dimensional barcode reader. When the transmission information is stored in an IC chip, the reading unit 31 has an IC reader. (Reader / Writer) function.
The communication unit 32 reads the URL from the transmission information read by the reading unit 31, and transmits the transmission information via the network with the read URL as a destination. At this time, the communication unit 32 transmits, to the server device 40, mobile terminal identification information for identifying the own terminal, which is stored in its own storage area. The communication unit 32 communicates with the server device 40 based on information input from the user, and performs processing such as registration of member information and reception of service information.

The server device 40 includes a food / beverage information storage unit 41, a member information storage unit 42, a reception unit 43, a determination unit 44, a food / beverage information registration unit 45, and a service providing unit 46.
The food and drink information storage unit 41 is a food and drink information in which a store visit number that identifies a group of users who visit the store, store number, order information, order date and time, slip number, and member identification information that identifies the user are associated with each other. Is memorized. FIG. 5 is a diagram illustrating a data example of the food / beverage information stored in the food / beverage information storage unit 41. The “customer segment” is a customer segment of a group of users who have visited the store, and is information that is subjectively determined and input by an employee of the store that has handled the user. “Service provision” is flag information indicating whether or not a service determined according to the store visit has been provided. For example, when the service has already been provided, “done” is input and the service is not provided. Is entered as “not yet”. The number of customers is the number of groups input from the handy terminal 10.

  The member information storage unit 42 stores member information related to members (users) who receive the member service provided by the order management system 1. FIG. 6 is a diagram illustrating a data example of member information stored in the member information storage unit 42. The member information is information in which the total information and one or more store visit information are associated with the member identification information for identifying the user. The aggregate information is a value indicating the number of pieces of information in which the service type is already stored among the plurality of store visit information, and indicates the number of member services provided by the order management system 1 to the corresponding user. The store visit information includes the store visit number, the attendee number, and the service type. The attendee number is member identification information of other users who are present as the same group. The service type is information for identifying the type of service provided when there are a plurality of types of services such as discounts and free gifts. In addition to this, points according to the user's accounting amount or the like may be given to the member information.

The receiving unit 43 transmits the transmission information that the portable terminal 30 that has read the two-dimensional barcode output on the slip by the controller 20 transmits to the server device 40 based on the URL included in the two-dimensional barcode, The mobile terminal identification information of the mobile terminal 30 is received.
The determination unit 44 determines whether or not the food / beverage information that matches the store number, the order date / time, and the slip number included in the transmission information received by the reception unit 43 is stored in the food / beverage information storage unit 41. In addition, here, the determination unit 44 counts the number of times transmission information is received from the mobile terminal 30, and the number of times the transmission information is received indicates the number of customers included in the food and beverage information stored in the food and beverage information storage unit 41. Determine if it has exceeded. Here, the determination unit 44 may store a group table as shown in FIG. 7 in its own storage area in order to count the number of people whose transmission information is transmitted. In the group table, together with information that can specify food and beverage information such as a visit number, order date and time, store number, and slip number, number limit information indicating the maximum number of people in providing the service (number of customers in transmission information) And the number of groups indicating the count value of the number of times the transmission information is received is stored.

When the determination unit 44 determines that the food / beverage information that matches the store number, the order date / time, and the slip number included in the transmission information is not stored in the food / beverage information storage unit 41, A store visit number is generated as “new store visit”, and the store visit number is stored in the food information storage unit 41 in association with transmission information. Further, the member identification information of the user having the portable terminal 30 that has transmitted the transmission information is stored in association with the store visit number.
On the other hand, when the determination unit 44 determines that the food / beverage information that matches the store number, the order date / time, and the slip number included in the transmission information is stored in the food / beverage information storage unit 41, Since the store information is already assigned to the transmission information and stored in the food and drink information, the member identification information of the user having the mobile terminal 30 that has transmitted the transmission information is associated with the store number. Is stored in the food and beverage information storage unit 41.

  Here, the member identification information may be information that can identify the user having the mobile terminal 30 that has transmitted the transmission information. For example, a physical individual identification number or a manufacturing number as hardware of the mobile terminal 30 may be used. The identification information itself may be the member identification information. In this case, the identification information of the mobile terminal 30 registered as a member is stored as a member table, and when the identification information of the mobile terminal 30 is received together with the transmission information, the member identification information (the identification information of the mobile terminal 30) is received from the member table. ) To determine whether the information is received from the member. When the information is received from the member's portable terminal 30, the member identification information can be obtained by a method of acquiring the identification information of the portable terminal 30 from the member table as the member identification information.

  Alternatively, member identification information may be prepared separately from the identification information of the mobile terminal 30. In this case, a terminal / member table that associates the identification information of the portable terminal 30 that has been registered with the member identification information is stored, and when the identification information of the portable terminal is received together with the transmission information, the portable information is stored from the terminal / member table. The terminal identification information is searched to determine whether or not the information is received from the mobile terminal 30 of the member. When the information is received from the mobile terminal 30 of the member, the member identification information can be obtained by acquiring the member identification information associated with the identification information of the mobile terminal 30 from the terminal / member table. .

When the identification information of the portable terminal 30 that has transmitted the transmission information is unregistered as a member, the restaurant information registration unit 45 performs member registration by a known method and completes it, and then creates the member The identification information is acquired and stored in association with the store visit number and the transmission method.
In the present embodiment, the member identification information is prepared separately from the identification information of the portable terminal 30, and the server device 40 stores a terminal / member table (not shown).

The service providing unit 46 transmits service information indicating the determined service to the portable terminal 30 corresponding to the member identification information stored in the food and beverage information storage unit 41 by the food and beverage information registration unit 45. As the service information, for example, discount information indicating that a transaction is discounted, free provided product information indicating a product to be provided free of charge, present information indicating that a free gift is given, and the like can be applied.
In the present embodiment, the service providing unit 46 transmits the service information to the mobile terminal 30 and receives the transmission information when the determination unit 44 determines that the number of times the transmission information has been received does not exceed the number of people in the group. If it is determined that the number of times the group has exceeded the number of people in the group, another sales promotion service information (such as an advertisement) is transmitted to the mobile terminal 30 instead of transmitting service information to be transmitted when the number of persons is not exceeded. To do. The service information may be provided to an individual or a group.

  Next, an operation example of the order management system 1 according to the present embodiment will be described. FIG. 8 is a flowchart showing an operation example in which the controller 20 according to the present embodiment outputs a slip. When a group of users comes to the store and sits at the table, the store employee orders the user. The handy terminal 10 receives order information, information on the number of customers, customer segments, and the like by employees. The input information is transmitted from the handy terminal 10 to the controller 20 as order data.

  When the controller 20 does not receive the information (order data) transmitted from the handy terminal 10 (step S1: No), the controller 20 waits until the information is transmitted. When the order data transmitted from the handy terminal 10 is received (step S1: Yes), the output unit 24 creates a layout of the received order data based on the determined print layout. Further, the output unit 24 creates the above-described two-dimensional code (step S2). The output unit 24 prints and outputs the order data and the two-dimensional code on a paper slip based on the created layout, and cuts and separates the paper (step S3). The slip output here is carried by the employee to the table of the user who placed the order, and passed to the user. The user causes his / her mobile terminal 30 to read the two-dimensional code printed on the slip and access the server device 40.

FIG. 9 is a flowchart showing an operation example of customer information collection processing and service provision processing by the server device 40 of the present embodiment.
When the portable terminal 30 reads the two-dimensional code printed on the slip, the mobile terminal 30 accesses the server device 40 based on the read two-dimensional code and transmits transmission information. When the server device 40 does not receive the access from the portable terminal 30 (step S11: No), the server device 40 waits for the access until it is received. When the reception unit 43 receives the transmission information transmitted from the server device 40 (step S11: Yes), the determination unit 44 temporarily stores the received transmission information in its own storage area (step S11). S12). The determination unit 44 searches for food / beverage information using the order date / time, the store number, and the slip number included in the received transmission information as keys, and determines whether or not the corresponding food / beverage information is stored in the food / beverage information storage unit 41. (Step S13). If the determination part 44 determines that the matching food / beverage information is not memorize | stored in the food / beverage information memory | storage part 41 (step S14: No), the food / beverage information registration part 45 produces | generates a unique store visit number (step S15), and transmits. The information is stored in the food and drink information storage unit 41 in association with the information (step S16).

  Then, the determination unit 44 sets the number of groups to 1 (step S17), generates a group table, and stores it in its own storage area (step S18). Also, the food and beverage information registration unit 45 searches the member information storage unit 42 for member identification information corresponding to the portable terminal identification information received from the portable terminal 30 in step S11 (step S19).

  On the other hand, if the determination part 44 determines in step S14 that the matched food / beverage information is stored in the food / beverage information storage part 41 (step S14: Yes), the service provision flag of the food / beverage information is referred to and service provision is performed. It is determined whether it is “completed” or “not yet”. Here, if the service provision is “completed” (step S20: Yes), a sales promotion service different from the service provision for the group, such as an advertisement screen, is transmitted to the mobile terminal 30 (step S24), and the process is terminated. . If the service provision is not “Done” but “Not” (step S20: No), the determination unit 44 refers to the group table stored in its own storage area and confirms the number limit (step S21). . Then, the number of groups in the group table is counted up (step S22). If the determination unit 44 determines that the number of groups is larger than the number limit (step S23: No), the process proceeds to step S24. If it is determined that the number of groups is equal to or less than the number limit (step S23: Yes), the process proceeds to step S19.

In step S19, the member identification information corresponding to the portable terminal identification information received from the portable terminal 30 by the food and beverage information registration unit 45 is searched from a terminal / member table (not shown), and the member identification information corresponding to the portable terminal 30 is If it is determined that the information is not stored in the member table (step S25: No), the eating and drinking information registration unit 45 transmits a member registration screen to the mobile terminal 30 (step S26), and performs a member information registration process for the user, thereby creating a new Member information is stored in the member information storage unit 42 (step S27). Further, new member information and identification information of the portable terminal are stored in the terminal / member table.
If it is determined that the member identification information corresponding to the mobile terminal 30 is stored in the terminal / member table (step S25: Yes), the member identification information of the member information stored in the member information storage unit 42 is specified. The member information is updated by adding store visit information (step S28).

  The service providing unit 46 transmits the determined service information to the mobile terminal 30 that has transmitted the transmission information in step S11 (step S29). And the food-and-drink information registration part 45 matches and memorize | stores the member identification information of the member who provided the service acquired using the terminal and member table with the food-and-drink information memorize | stored in the food-and-drink information storage part 41 (step). S30). If the determination unit 44 refers to the group table and determines that the number of groups is smaller than the number limit (step S31: <n), the process returns to step S11. If it is determined that the number of groups is equal to or greater than the number limit (step S31: ≧ n), the group table is deleted (step S32), and the service provision flag of the food / beverage information stored in the food / beverage information storage unit 41 is “done”. Updated and stored (step S33), and the process ends.

  FIG. 10 is a sequence diagram showing an operation example of the above-described customer information collection process and service provision process. As indicated by reference symbol a, when a user whose member identification information is “1010” causes the mobile terminal 30-1 that is his / her mobile terminal 30 to read the two-dimensional code of the slip, the mobile terminal 30-1 The transmission information is transmitted to the server device 40. The server device 40 performs the above-described food information search process, food information registration process, group table creation process, and member information / food information update process. The server device 40 transmits service information to the mobile terminal 30-1, and when the service is discounted, the server device 40 gives the discount information to the slip number and transmits it to 20.

  Similarly, when the user whose member identification information is “1011” causes the user to read the two-dimensional code of the slip using the mobile terminal 30-2 that is his / her mobile terminal 30, as indicated by the symbol b, the mobile terminal 30 -2 transmits transmission information to the server device 40. The server device 40 performs a search process for eating and drinking information, a count process for a group table, and the like, and the server device 40 transmits service information to the mobile terminal 30-2.

  Similarly, when the user whose member identification information is “1012” reads the two-dimensional code of the slip using the mobile terminal 30-3 that is his / her mobile terminal 30, as indicated by reference symbol c, the mobile terminal 30 -3 transmits transmission information to the server device 40. The server device 40 performs a search process for food and beverage information, a count process for a group table, and the like, and the server device 40 transmits service information to the mobile terminal 30-3. Here, since the number limit is 3, and transmission information is transmitted from three users, the determination unit 44 clears the group table, and the service providing unit 46 sets the service provision flag of the eating and drinking information to “completed”. Update to

  Thereafter, as shown by reference sign d, when the user whose member identification information is “1099” causes the mobile terminal 30-4, which is his mobile terminal 30, to read the two-dimensional code of the slip, the mobile terminal 30 -4 transmits transmission information to the server apparatus 40 similarly. The server device 40 receives transmission information transmitted from the mobile terminal 30-4, and performs a search process for eating and drinking information. Here, since the service provision flag is “Done”, the service providing unit 46 transmits a sales promotion service different from the service provision to the group, such as an advertisement screen, to the mobile terminal 30-4.

  In this way, it is possible to efficiently guide a plurality of customers who have visited the store to the member service of the order management system 1 as a user and collect information as a group together with individual customer information. . Then, it is possible to provide some service to all of the plurality of customers who have accessed the server device 40 and have the number of groups belonging to the group. Here, in the eating and drinking information storage unit 41 and the member information storage unit 42, the user's previous order history, the history of the accompanying user, and the like are accumulated, and the group in which the user visits the store is grasped. It is possible to provide individual services to the user according to such a history.

<Second Embodiment>
Next, a second embodiment of the present invention will be described. In 1st Embodiment, although the determination part 44 of the server apparatus 40 showed the example which identifies a group according to the number of customers, in this embodiment, the server apparatus 40 is transmitted from the portable terminal 30 from the order date. The group is identified according to the elapsed time up to the current time when the transmission information is received.

Each device and each part included in the order management system 1 in the present embodiment are the same as those in the first embodiment, but the determination unit 44 of the server device 40 in the present embodiment is the current time at which the receiving unit 43 received the transmission information. However, it is determined whether or not a predetermined time has elapsed from the order date and time.
In the present embodiment, the service providing unit 46 transmits the service information to the mobile terminal 30 when the determination unit 44 determines that the current time has not elapsed from the order date and time, and the current time is the order. If it is determined that the specified time has passed since the date and time, instead of sending the service information to be sent if the specified time has not passed, information on another promotion service (such as advertisement) Is transmitted to the portable terminal 30.
Also in this embodiment, it is assumed that the member identification information is prepared separately from the identification information of the portable terminal 30 and the server device 40 stores a terminal / member table (not shown).

  FIG. 11 is a diagram illustrating an example of a group table that the determination unit 44 according to the present embodiment stores in its own storage area. Here, in the group table, a predetermined period and a time (A) after the predetermined period are stored as a criterion for identifying the group, not the number of people. The predetermined period is a predetermined period (for example, 45 minutes), and an appropriate time is set in advance depending on the form of the restaurant or the like. When the reception unit 43 receives the transmission information, the determination unit 44 calculates a time (A) after a predetermined period from the order date and time included in the received transmission information, and stores the time (A) in the group table.

  FIG. 12 is a flowchart showing an example of operations of customer information collection processing and service provision processing by the server device 40 of the present embodiment. Similarly to the first embodiment, when the mobile terminal 30 reads the two-dimensional code printed on the slip, the mobile terminal 30 accesses the server device 40 based on the read two-dimensional code and transmits transmission information. When the server device 40 does not receive the access from the portable terminal 30 (step S41: No), the server device 40 waits for the access until it is received. When the reception unit 43 receives the transmission information transmitted from the server device 40 (step S41: Yes), the determination unit 44 temporarily stores the received transmission information in its own storage area (step S41). S42). The determination unit 44 calculates time A after a predetermined period from the order date and time (step S43). When the determination unit 44 compares the current time with the time A and determines that the current time has passed the time A (step S44: Yes), the determination unit 44 provides a sales promotion service different from that for the group (step S64). ), The process is terminated.

  When the determination unit 44 determines that the current time has not passed the time A (step S44: No), the determination unit 44 searches for food and beverage information using the order date / time, the store number, and the slip number included in the received transmission information as a key, It is determined whether or not the matched food / beverage information is stored in the food / beverage information storage unit 41 (step S45). If the determination part 44 determines that the matching food / beverage information is not memorize | stored in the food / beverage information memory | storage part 41 (step S46: No), the food / beverage information registration part 45 produces | generates a unique store visit number (step S49), and transmits. The information is stored in the food and drink information storage unit 41 in association with the information (step S50). And the determination part 44 makes a group number 1 (step S51), produces | generates a group table, and memorize | stores it in an own memory area (step S52). In addition, the eating and drinking information registration unit 45 searches for member identification information corresponding to the portable terminal identification information received from the portable terminal 30 in Step S41 from a terminal / member table (not shown) (Step S53).

  On the other hand, if the determination part 44 determines in step S46 that the matching food / beverage information is stored in the food / beverage information storage part 41 (step S46: Yes), it refers to the group table stored in its own storage area. The number of groups is counted up (step S47), the number of groups in the group table is updated (step S48), and the process proceeds to step S53.

In step S53, the eating and drinking information registration unit 45 searches the terminal / member table for member identification information corresponding to the portable terminal identification information received from the portable terminal 30, and the member identification information corresponding to the portable terminal 30 is retrieved from the terminal / member table. (Step S54: No), the food and beverage information registration unit 45 transmits a member registration screen to the mobile terminal 30 (step S57), performs the member information registration process of the user, and creates a new member. Information is stored in the member information storage unit 42 (step S58). Further, new member information and identification information of the portable terminal are stored in the terminal / member table.
If it is determined that the member identification information corresponding to the mobile terminal 30 is stored in the terminal / member table (step S54: Yes), the member information specified by the member identification information stored in the member information storage unit 42 The store visit information is added and updated (step S55).

  The service providing unit 46 transmits the determined service information to the mobile terminal 30 that has transmitted the transmission information in step S41 (step S56). And the food-and-drink information registration part 45 matches and memorize | stores the member identification information of the member who provided the service acquired using the terminal and member table with the food-and-drink information memorize | stored in the food-and-drink information storage part 41 (step). S59). Thereafter, when the receiving unit 43 further receives transmission information transmitted from the portable terminal 30 (step S60: Yes), the process returns to step S42. If transmission information is not received (step S60: No), the determination unit 44 compares the current time with the time A (step S61), and if the current time has not passed the time A (step S61: No). The process returns to step S60 and waits for reception of transmission information. If the current time has passed time A (step S61: Yes), the group table is deleted (step S62), and the service provision flag of the food / beverage information stored in the food / beverage information storage unit 41 is updated to “done”. (Step S63), and the process ends.

  FIG. 13 is a sequence diagram illustrating an operation example of the above-described customer information collection process and service provision process. As indicated by reference symbol a, when a user whose member identification information is “1010” causes the mobile terminal 30-1 that is his / her mobile terminal 30 to read the two-dimensional code of the slip, the mobile terminal 30-1 The transmission information is transmitted to the server device 40. The server device 40 performs the above-described time A calculation processing, food information search processing, and the like. Here, it is assumed that the time A is calculated as “12:45”. The server device 40 transmits service information to the mobile terminal 30-1, and when the service is discounted, the server device 40 gives the discount information to the slip number and transmits it to 20.

  Similarly, when the user whose member identification information is “1011” causes the user to read the two-dimensional code of the slip using the mobile terminal 30-2 that is his / her mobile terminal 30, as indicated by the symbol b, the mobile terminal 30 -2 transmits transmission information to the server device 40. The server device 40 performs a search process for eating and drinking information, a count process for a group table, and the like, and the server device 40 transmits service information to the mobile terminal 30-2.

  Thereafter, it is assumed that the current time has passed a predetermined time A. In this case, the determination unit 44 clears the group table and updates the service provision flag of the food and beverage information to “Done”. Then, as indicated by reference symbol c, when the user whose member identification information is “1012” reads the two-dimensional code of the slip using his / her mobile terminal 30-3, the mobile terminal 30− 3 transmits transmission information to the server apparatus 40 similarly. The server device 40 receives the transmission information transmitted from the portable terminal 30-4, and compares the current time with the time A. Here, since the current time has passed the time A, the service providing unit 46 transmits a sales promotion service different from the service provision to the group, such as an advertisement screen, to the mobile terminal 30-3.

  In this way, it is possible to efficiently guide a plurality of customers who have visited the store to the member service of the order management system 1 as a user and collect information as a group together with individual customer information. . Then, it is possible to provide some service to all of the plurality of customers who have accessed the server device 40 within a predetermined period and belong to the group. Further, if the customer transmits the transmission information within a predetermined time, even a plurality of persons can receive the service. Therefore, the customer can access the server device 40 or register a new member while in the store. Motivation can be strengthened.

<Third Embodiment>
Next, a third embodiment of the present invention will be described. In the first embodiment, an example in which the determination unit 44 of the server device 40 identifies a group according to the number of customers has been described. However, in the present embodiment, the server device 40 acquires the accounting time from the controller 20 and The group is identified according to the elapsed time from the time to the current time when the server device 40 receives the transmission information transmitted from the mobile terminal 30.

Each device and each part included in the order management system 1 in the present embodiment are the same as those in the first embodiment, but the communication unit 25 of the controller 20 in the present embodiment has a transaction time indicating a transaction time of the group, It transmits to the server apparatus 40. Here, the controller 20 is connected to, for example, a POS (Point of sales) terminal that performs accounting at a store, and acquires the accounting time at which accounting was performed from the POS terminal.
The determination unit 44 of the server device 40 according to the present embodiment determines whether or not the current time when the transmission information is received has passed a time determined from the accounting time.
The service providing unit 46 of the server device 40 in the present embodiment transmits service information to the mobile terminal 30 when the determining unit 44 determines that the current time has not passed the time determined from the accounting time, If it is determined that the current time has passed a set time from the accounting time, instead of sending the service information to send if the set time has not passed, the information for another promotional service ( For example, an advertisement etc.) is transmitted to the portable terminal 30.
Also in this embodiment, it is assumed that the member identification information is prepared separately from the identification information of the portable terminal 30 and the server device 40 stores a terminal / member table (not shown).

  FIG. 14 is a diagram illustrating an example of a group table that the determination unit 44 according to the present embodiment stores in its own storage area. Here, in the group table, accounting time information, a predetermined period, and a time (B) after the predetermined period are stored as a criterion for identifying the group, not a predetermined time based on the order date and time. The predetermined period is a predetermined period (for example, 10 minutes), and an appropriate time is set in advance depending on the form of the restaurant or the like. When the receiving unit 43 receives the transaction time transmitted from the controller 20, the determination unit 44 calculates a time (B) after a predetermined period from the received transaction time and stores it in the group table.

  FIG. 15 is a flowchart showing an example of operations of customer information collection processing and service provision processing by the server device 40 of the present embodiment. Similarly to the second embodiment, when the mobile terminal 30 reads the two-dimensional code printed on the slip, the mobile terminal 30 accesses the server device 40 based on the read two-dimensional code and transmits transmission information. When the server device 40 does not receive the access from the portable terminal 30 (step S71: No), the server device 40 waits for the access until it is received. When the reception unit 43 receives the transmission information transmitted from the server device 40 (step S71: Yes), the determination unit 44 temporarily stores the received transmission information in its own storage area (step S71). S72).

  The determination unit 44 acquires the accounting time from the controller 20, and calculates a time B after a predetermined period from the acquired accounting time (step S73). When the determination unit 44 compares the current time with the time B and determines that the current time has passed the time B (step S74: Yes), the determination unit 44 determines whether the group table exists (step S90). . If it is determined that the group table does not exist (step S90: No), a sales promotion service different from that for the group is provided (step S93), and the process ends. If it determines with a group table existing (step S90: Yes), a group table will be deleted (step S91), and the service provision flag of the food-and-drink information memorize | stored in the food-and-drink information storage part 41 will be updated and memorize | stored. (Step S92), and the process ends.

  In step S74, the determination unit 44 compares the current time with the time B and determines that the current time has not passed the time B or the accounting time has not yet been acquired (step S74: No). The food / beverage information is searched using the order date / time, the store number, and the slip number included in the received transmission information as keys, and it is determined whether or not the corresponding food / beverage information is stored in the food / beverage information storage unit 41 (step S75). If the determination part 44 determines that the matching food / beverage information is not memorize | stored in the food / beverage information storage part 41 (step S76: No), the food / beverage information registration part 45 produces | generates a unique store visit number (step S79), and transmits. The information is stored in the food and drink information storage unit 41 in association with the information (step S80). Then, the determination unit 44 sets the number of groups to 1 (step S81), generates a group table, and stores it in its own storage area (step S82). The eating and drinking information registration unit 45 searches for member identification information corresponding to the portable terminal identification information received from the portable terminal 30 in step S71 from a terminal / member table (not shown) (step S83).

  On the other hand, if the determination part 44 determines in step S76 that the matched food / beverage information is stored in the food / beverage information storage part 41 (step S76: Yes), it refers to the group table stored in its own storage area. Then, the group number is counted up (step S77), and the group number and the value B are updated when the accounting time is acquired (step S78), and the process proceeds to step S83.

  In step S83, the eating and drinking information registration unit 45 searches the terminal / member table for member identification information corresponding to the portable terminal identification information received from the portable terminal 30, and the member identification information corresponding to the portable terminal 30 is retrieved from the terminal / member table. If it is determined that the information is not stored (step S84: No), the eating and drinking information registration unit 45 transmits a member registration screen to the mobile terminal 30 (step S87), and performs a member information registration process for the user to obtain a new member. Information is stored in the member information storage unit 42 (step S88). Further, new member information and identification information of the portable terminal 30 are stored in the terminal / member table. If it is determined that the member identification information corresponding to the mobile terminal 30 is stored in the terminal / member table (step S84: Yes), the visit of the member information specified by the member identification information in the member information storage unit 42 is visited. Information is added and updated (step S85).

  The service providing unit 46 transmits the determined service information to the mobile terminal 30 that has transmitted the transmission information in step S71 (step S86). And the food-and-drink information registration part 45 acquires the member identification information and accounting time of the member who provided the service to the food-and-drink information memorize | stored in the food-and-drink information storage part 41 using the terminal and member table. If yes, the accounting time information is stored in association with each other (step S89).

  FIG. 16 is a sequence diagram illustrating an operation example of the customer information collection process and the service provision process described above. As indicated by reference symbol a, when a user whose member identification information is “1010” causes the mobile terminal 30-1 that is his / her mobile terminal 30 to read the two-dimensional code of the slip, the mobile terminal 30-1 The transmission information is transmitted to the server device 40. The server device 40 performs the above-described transaction time acquisition process, food information search process, member information update process, and the like. Here, it is assumed that the accounting time has not yet been obtained because accounting has not yet been performed. The server device 40 transmits service information to the mobile terminal 30-1, and when the service is discounted, the server device 40 gives the discount information to the slip number and transmits it to 20.

  Similarly, when the user whose member identification information is “1011” causes the user to read the two-dimensional code of the slip using the mobile terminal 30-2 that is his / her mobile terminal 30, as indicated by the symbol b, the mobile terminal 30 -2 transmits transmission information to the server device 40. The server device 40 performs transaction time acquisition processing, food and beverage information search processing, group table counting processing, and the like, and the server device 40 transmits service information to the mobile terminal 30-2. Here, it is assumed that the accounting time is acquired and the time B is calculated as “12:45”.

  Thereafter, as indicated by reference symbol c, when the user whose member identification information is “1012” causes the mobile terminal 30-3, which is his mobile terminal 30, to read the two-dimensional code of the slip, the mobile terminal 30 3 transmits the transmission information to the server device 40 in the same manner. It is assumed that this time is “12:55”. The server device 40 receives the transmission information transmitted from the mobile terminal 30-4 and compares the current time with the time B. Here, since the current time has passed the time B, the service providing unit 46 transmits a sales promotion service different from the service provision to the group, such as an advertisement screen, to the mobile terminal 30-3.

  If it does in this way, not only the staying time in the store of the customer who came to the store but it can be set as the service provision target time from finishing the transaction until actually leaving the store. As a result, it is possible to efficiently guide a plurality of customers who have visited the store to the member service of the order management system 1 as a user and collect information as a group together with each customer's customer information. Then, it is possible to provide some service to all of the plurality of customers who belong to the group who have accessed the server device 40 after finishing accounting and actually leaving the store.

  FIG. 17 is a flowchart illustrating an operation example in which the server device 40 automatically updates the service provision flag to “done”. Here, when there is no access for the number of persons in the first embodiment, or when the accounting time cannot be obtained in the third embodiment, the service provision flag is not “completed” for a long time. It is possible that the Accordingly, the server device 40 stores the food and drink information storage unit 41 periodically (for example, once every day such as time intervals such as 1 hour, 2 hours, 3 hours, or at regular times such as nighttime when the load is considered to be low). The service provision flag of the food and beverage information that has passed for a long time from the order date and time is updated to “completed” with reference to the food and beverage information that has been placed.

The eating and drinking information registration unit 45 has a timekeeping function and monitors the current time (step S101). The eating and drinking information registration unit 45 determines whether or not the current time is the timing of the confirmation process according to a predetermined time interval of the confirmation process of the service provision flag (step S102). The food / beverage information registration unit 45 extracts the food / beverage information whose service provision flag is not “completed” (“not yet”) from the plurality of food / beverage information stored in the food / beverage information storage unit 41 (step S103). And the food / beverage information from which the time more than fixed time has passed since order time is extracted among the extracted food / beverage information (step S104). The determination unit 44 deletes the group table corresponding to the food / beverage information extracted in step S104 (step S105). And the food-and-drink information registration part 45 updates the service provision flag of the food-and-drink information extracted in step S104 to "Done", and registers (step S106).
By doing in this way, it is possible to prevent food and beverage information from being left unfinished for a long time as one piece of information without the service providing flag being “done”. Therefore, the food and drink information can be utilized for sales promotion and the like more quickly than before.

  In addition, the program for realizing the function of the processing unit in the present invention is recorded on a computer-readable recording medium, and the program recorded on the recording medium is read into the computer system and executed to collect customer information. Processing may be performed. Here, the “computer system” includes an OS and hardware such as peripheral devices. The “computer system” includes a WWW system having a homepage providing environment (or display environment). The “computer-readable recording medium” refers to a storage device such as a flexible medium, a magneto-optical disk, a portable medium such as a ROM and a CD-ROM, and a hard disk incorporated in a computer system. Further, the “computer-readable recording medium” refers to a volatile memory (RAM) in a computer system that becomes a server or a client when a program is transmitted via a network such as the Internet or a communication line such as a telephone line. In addition, those holding programs for a certain period of time are also included.

  The program may be transmitted from a computer system storing the program in a storage device or the like to another computer system via a transmission medium or by a transmission wave in the transmission medium. Here, the “transmission medium” for transmitting the program refers to a medium having a function of transmitting information, such as a network (communication network) such as the Internet or a communication line (communication line) such as a telephone line. The program may be for realizing a part of the functions described above. Furthermore, what can implement | achieve the function mentioned above in combination with the program already recorded on the computer system, what is called a difference file (difference program) may be sufficient.

DESCRIPTION OF SYMBOLS 1 Order management system 10 Handy terminal 11 Input part 20 Controller 21 Basic information storage part 22 Order date generation part 23 Voucher number generation part 24 Output part 25 Communication part 30 Portable terminal 31 Reading part 32 Communication part 40 Server apparatus 41 Eating and drinking information storage part 42 Member Information Storage Unit 43 Receiving Unit 44 Determination Unit 45 Eating and Drinking Information Registration Unit 46 Service Providing Unit

Claims (6)

A store terminal of a store where a plurality of users belonging to the same group visit the store and manage order information from the user, and a server device connected to the plurality of mobile terminals of the user and the store terminal via a network An order management system comprising:
The store terminal
A basic information storage unit in which destination information indicating a destination when connecting to the server device and a store number for identifying the store are stored in advance;
An input unit for receiving input of order information indicating an order from the user;
An order date and time generation unit for generating an order date and time indicating the time when the order was received;
A slip number generating unit for generating a slip number for identifying the order;
An output unit that includes the destination information, the store number, the order information, the order date and time, and the slip number, and outputs transmission information that is read by the mobile terminal;
The server device
Stores food / drink information in which the store visit number for identifying the store visit in the group, the store number, the order information, the order date, the slip number, and the member identification information for identifying the user are stored. A food and beverage information storage unit,
The portable terminal that has read the transmission information output by the store terminal receives the transmission information and identification information of the portable terminal that are transmitted to the own device based on the destination information included in the transmission information. A receiving unit to
A determination unit that determines whether or not food and beverage information that matches the store number, the order date and time, and the slip number included in the transmission information received by the reception unit is stored in the food and beverage information storage unit; ,
When it is determined by the determination unit that the restaurant number included in the transmission information, the order date and time, and the food and beverage information that matches the slip number are not stored in the food and beverage information storage unit, the store number The member identification information corresponding to the identification information of the mobile terminal that has transmitted the transmission information is acquired, and the restaurant information storage unit associates the store visit number and the member identification information with the transmission information. When the determination unit determines that the food / beverage information is stored, the member identification information corresponding to the identification information of the portable terminal that has transmitted the transmission information is acquired and stored. A food and beverage information registration unit that associates the member identification information with the food and beverage information and stores the information in the food and beverage information storage unit; and
An order management system comprising: The server device
A service providing unit for transmitting service information indicating a defined service to the portable terminal corresponding to the member identification information stored in the food and beverage information storage unit by the food and beverage information registration unit;
The order management system according to claim 1, further comprising: Of the store terminal,
The input unit accepts input of the number of people in the group,
The transmission information output by the output unit includes the number of persons,
Of the server device,
The determination unit determines whether the number of times the transmission information is received exceeds the number of persons,
The said service provision part transmits the said service information to the said portable terminal, when the determination part determines with the frequency | count of receiving the said transmission information not exceeding the said number of persons. Order management system as described. Of the server device,
The determination unit determines whether the current time at which the transmission information is received has passed a time determined from the order date and time,
The said service provision part transmits the said service information to the said portable terminal, when the said determination part determines with the said present time not having passed the time defined from the said order date. Item 3. The order management system according to Item 2. The store terminal
A communication unit that transmits the accounting time indicating the accounting time of the group to the server device;
Of the server device,
The determination unit determines whether or not the current time when the transmission information is received has passed a time determined from the accounting time,
The said service provision part transmits the said service information to the said portable terminal, when it determines with the said determination part not having passed the time defined from the said accounting time by the said determination part. Item 3. The order management system according to Item 2. A plurality of users who belong to the same group visit the store, store destination information indicating a destination when connecting to the server device of a store that manages order information from the user, and a store number for identifying the store are stored in advance. A store terminal having a basic information storage unit, a plurality of mobile terminals of the user and the store terminal connected via a network, a store visit number for identifying a store visit in the group, a store number, order information, An order management method for an order management system, comprising: a server device having a food and beverage information storage unit that stores food and beverage information in which order date and time, a slip number, and member identification information for identifying the user are associated with each other. And
The store terminal is
Receiving order information indicating an order from the user;
Generating an order date and time indicating the time when the order was received;
Generating a voucher number identifying the order;
Outputting the destination information, the store number, the order information, the order date and time, and the slip number, and outputting transmission information read by the mobile terminal;
The server device is
The portable terminal that has read the transmission information output by the store terminal receives the transmission information and identification information of the portable terminal that are transmitted to the own device based on the destination information included in the transmission information. And steps to
Determining whether the restaurant information included in the received transmission information, the order date and time, and the food and beverage information that matches the slip number are stored in the food and beverage information storage unit;
If it is determined that the restaurant information included in the transmission information, the order date and time, and the food and beverage information that matches the slip number are not stored in the food and beverage information storage unit, the store number is generated and the transmission information The member identification information corresponding to the identification information of the portable terminal that has transmitted the information is acquired, the store visit number and the member identification information are stored in the food information storage unit in association with the transmission information, If it is determined that it is stored, the member identification information corresponding to the identification information of the portable terminal that has transmitted the transmission information is acquired, and the member identification information is associated with the already-stored food and drink information. Storing in the eating and drinking information storage unit;
An order management method comprising:

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