JP2019086818A - Order management system, order management device, and program - Google Patents

Abstract

To prevent a user who is unfamiliar with an operation of an accepting terminal of order waiting from taking a long time to register the order.SOLUTION: Disclosed is an order management system for managing queuing of an order waiting set in a facility. This order management system includes: a registration acceptance part for accepting a series of terminal operations for registration of order waiting by a user; an operation time measuring part for measuring a time for accepting a second operation included in a series of terminal operations after receiving a first operation included in a series of the terminal operations: and an input auxiliary function executing part for executing an input assisting function for assisting a series of terminal operations when the measured time is equal to or more than a fixed time.SELECTED DRAWING: Figure 4

Description

  The present invention relates to an order management system, an order management apparatus, and a program.

  In the past, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, etc. in order to manage the waiting of customers waiting for their services.

  For example, Patent Literature 1 describes a reservation management system which provides reservation management services simultaneously to a plurality of facilities which can be queued, and the user is busy in the facilities from the Web, telephone, or a storefront terminal. It states that it is possible to check the situation and apply for waiting reservations. In addition, it is described that notification will be given by phone or email when the turn of guidance approaches.

JP 2005-50002 A

  In the conventional order management system, the same reception screen is presented to all the users on the screen where the user registers the queue waiting. For this reason, the user who is not used to the operation of the reception terminal took a long time to register.

  The present invention has been made in view of the circumstances described above, and it is an object of the present invention to make it possible for a user who is not accustomed to the operation of the reception terminal waiting for turn not to take a long time for registration for waiting .

  An order management system according to an embodiment of the present invention is an order management system that manages the waiting of a waiting group in a facility, and a registration receiving unit that receives a series of terminal operations for registering a waiting for a turn by a user. And an operation time measuring unit that measures a time taken to receive a second operation included in the series of terminal operations after receiving a first operation included in the series of terminal operations; And an input assist function execution unit that executes an input assist function that assists the series of terminal operations when the time is equal to or longer than a predetermined time.

  Further, the input auxiliary function execution unit may magnify and display the operation means and the character displayed on the terminal when the measured time is a predetermined time or more.

  Further, the input assistance function execution unit may extend the display time of the screen displayed on the terminal when the measured time is equal to or longer than a predetermined time.

  Further, when the measured time is equal to or longer than a predetermined time, the input assistance function execution unit may omit a part of the operations included in the series of terminal operations.

  Further, when the measured time is equal to or longer than a predetermined time, the input assistance function execution unit may notify a terminal used by an employee of the facility to request operation assistance.

  According to the present invention, even a user who is unfamiliar with the operation of the reception terminal waiting for the turn can be prevented from taking a long time to register for the waiting for the turn.

FIG. 1 shows a schematic configuration of an order management system 1000 according to an embodiment of the present invention. FIG. 2 is a block diagram showing the main configuration of an order management terminal 200. 10 is a flowchart of an acceptance registration process of order waiting in the order management system 1000 according to the embodiment of the present invention. The figure which illustrates the reception screen displayed on order management terminal 200 concerning an embodiment of the present invention. The figure which illustrates the reception item selection screen displayed on order management terminal 200 concerning the embodiment of the present invention. The figure which illustrates the number input screen displayed on the order management terminal 200 which concerns on embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In the present embodiment, an example of queue management in restaurant A will be described, but in addition, queue of facility users such as amusement facilities, shopping malls, department stores, hospitals, government offices, repair shops, banks, travel agencies, etc. It can be applied to any facility that manages.

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server 100 installed in a management center or the like, an order management terminal (order management apparatus) 200 installed in the vicinity of an entrance of a store (facilities), etc. It includes the user terminal 300 owned by the visiting user. The order management server 100 is connected to the order management terminal 200 and the user terminal 300 via the communication network N.

  The order management server 100 manages, for each facility, an order waiting registered through the order management terminal 200 and the user terminal 300. Although only the order management terminal 200 of one facility is illustrated in the example of FIG. 1, the order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities by a communication network, It manages waiting for each facility. The order management server 100 is configured by a general-purpose computer, and realizes a server function by operating a predetermined server program in the computer. The computer configuring the order management server 100 does not necessarily have to be one, and may be configured from a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor 120. The management database 110 includes a client management table TA1 and a status management table TA2.

  In the client management table TA1, a unique ID and a pass code (account) assigned to the order management terminal 200 are registered for each facility. For example, as a record of "restaurant A", "ID: A1 ...", "pass code: AA2 ..." and the like are set. These pieces of information are set by, for example, a manager (for example, the owner of the facility) who manages waiting for the turn at each facility when the system is introduced. In the case where a plurality of order management terminals 200 are used in one facility, the same ID and pass code may be used, but for example, a plurality of IDs and passwords may be used properly in accordance with predetermined conditions. .

  In the status management table TA2, a waiting list for each facility is registered. The waiting list includes a list of people (waiting groups) waiting for a turn and information (status information) indicating the waiting status of each waiting set. One record in the waiting list includes information such as reception number "1", reception time "13:03", wait item (reception item) "table seat", number of people "5", status "calling", etc. ing. In addition, information such as name, contact e-mail address, and telephone number can be included.

  In the status, “waiting”, which is the status before the arrival of the turn, “ringing”, which indicates that the turn has arrived, and a state in which the person who came to the turn is actually guided to the seat etc. And “cancelled” which is in the state of canceling the waiting for the order. The administrator of each facility appropriately sets which item is to be set as the status, and can be changed.

  The wait item is information on the reception item which can be selected at the time of registration for reception, and in the case of the restaurant A, the user can select the type of seat as the wait item. Here, "table seat", "counter seat", "terrace seat", and "private room" are set as seat types.

  The information to be included in the waiting list is appropriately set by the administrator of each facility, and can be changed. The contents of the record of the waiting list are updated based on new registration information in the waiting list transmitted from the order management terminal 200 or the user terminal 300 or update information of the status (details will be described later).

  The processor 120 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like, and various registers, and executes order management by executing various programs stored in storage means such as a ROM. It centrally controls each part of the server 100. The processor 120 also executes a computer program (order management application) for managing the waiting of the order in cooperation with the order management terminal 200 and the user terminal 300.

  The communication network N includes a communication network capable of mutually transmitting and receiving information between the order management server 100 and the order management terminal 200 and the user terminal 300. The communication network N may be, for example, the Internet, a LAN, a dedicated line, a telephone line, an in-house network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), any other communication line, or a combination thereof. It may be either wired or wireless.

  The order management terminal 200 can transmit and receive data to and from the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, a personal digital assistant (PDA), etc. Terminal devices can be used. A plurality of order management terminals 200 can be used in one facility.

  FIG. 2 is a block diagram showing the main configuration of order management terminal 200. As shown in FIG. The order management terminal 200 includes a processor (reception registration unit, operation time measurement unit, input assistance function execution unit) 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 receives an input such as registration or update on the waiting list by the facility user or employee directly operating the input device 215 such as a touch panel. For example, an employee of the facility performs an input for registering a new queue on the queue list or an input for updating the status registered in the queue list.

  The processor 210 is composed of an arithmetic logic operation unit (such as a CPU) that processes arithmetic operations, logical operations, bit operations, and the like, and various registers, and executes various programs stored in the storage resource 230 to manage the order management terminal 200. Centrally control each part of The various registers are, for example, a program counter, a data register, an instruction register, a general purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for receiving an input such as acceptance to the queue list or deletion from the queue list.

  The display device 216 is a device for displaying an order waiting list, an acceptance screen, and a status management screen, and is configured of, for example, a liquid crystal display.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is, for example, a modulation and demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, and a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is, for example, a computer readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 is a computer program (order management application for managing order waiting in cooperation with the order management server 100 and the user terminal 300) by being executed by the processor 210. ) AP1 is stored.

  The user terminal 300 is a terminal owned by a user of a facility, such as a smartphone, a mobile phone, a tablet terminal, a personal computer (PC), a notebook PC, and a wearable device. The user terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to the communication network N, a disk drive or semiconductor memory (ROM, RAM, etc.) And other storage resources 350. The storage resource 350 stores, in addition to the various programs and various data, a computer program (dedicated application) for managing waiting for the order in cooperation with the order management server 100. The user can register waiting for each facility or confirm the waiting status via a dedicated application or a web browser installed in the user terminal 300.

(Registration of waiting for order)
An acceptance registration process for waiting for the order by the order management server 100 will be described with reference to the flowchart of FIG. The case where the user who visited the facility (here, the restaurant A) operates the order management terminal 200 installed in the facility and performs reception registration will be described as an example.

  On the display device 216 of the order management terminal 200, a reception screen as shown in FIG. 4 is displayed. As shown in FIG. 4, on the reception screen, a list of reception numbers of persons who are waiting for the order, the number of waiting groups currently waiting for the order, an indication of the waiting time, and the like are displayed. The order management terminal 200 periodically acquires these pieces of information from the order management server 100 and displays the information. In addition, a reception button ("order reception accepted") operated by a user who wants to perform registration of order waiting is displayed. When the user who tries to register the waiting for a queue performs an operation (first operation) touching the reception button (step S101), the order management terminal 200 detects the operation touching the reception button and measures the operation time. It starts (step S102). Further, the order management terminal 200 displays a reception item selection screen as shown in FIG. 5 (step S103). As shown in FIG. 5, on the reception item selection screen, a button B1 for selecting a reception item (wait item, seat type) is displayed.

  When the order management terminal 200 detects an operation (second operation) in which the user touches the seat type button desired on the reception item selection screen (step S104), the measurement of the operation time is ended (step S105) . Furthermore, whether or not the measured time (the time from when the operation touching the reception button is detected to the time when the operation touching the seat type button is detected) is equal to or longer than a predetermined time (for example, 5 seconds) It determines (step S106).

  If the measured time is equal to or longer than the predetermined time (step S106: YES), the order management terminal 200 enables the input assistance function (step S107). Further, the order management terminal 200 displays a number input screen (step S108). FIG. 6 is a diagram illustrating a number input screen. In the figure, P1 is a normal number of people input screen (the input assistance function is invalid), and P2 is a number of people input screen when the input assistance function is enabled. As apparent from comparison between P1 and P2, when the input auxiliary function is enabled (P2), the operation button for selecting the number of persons displayed on the display device 216 or the message has normal characters (P1) It is displayed enlarged compared to.

  When the user inputs the number of users on the number input screen (step S109), a screen for inputting a telephone number or an e-mail address of a contact at the time of calling is displayed (step S110). If the input assistance function is enabled, the screen for inputting the telephone number or the e-mail address of the contact at the time of calling may be omitted, and the next reception completion screen may be displayed. When the user completes the input of the contact telephone number or e-mail address, the order management terminal 200 displays a reception completion screen (step S111). On the reception completion screen, a reception number (waiting number), an estimated waiting time at the present time, and the like are displayed. In addition, a message prompting to receive the turn ticket is displayed, and the user can receive the turn ticket to be printed from the printer connected to the turn management terminal 200. When the input assistance function is enabled, the characters on the reception completion screen are enlarged and displayed, and the display time of the screen is extended more than usual.

  The two-dimensional code associated with the reception number is printed on the turn ticket. The user reads the two-dimensional code printed on the order ticket using his / her user terminal 300, and the display device of the user terminal 300 displays the user's current waiting status (the number of waiting groups in the current Waiting time etc. is displayed. In addition, the user enters a telephone number or an e-mail address according to a guidance displayed by reading a two-dimensional code, thereby receiving a message by telephone or mail when the order comes, or the order is approaching. When you can receive a remind message.

  The determined new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S112). When the order management server 100 receives new registration information from a certain facility, it performs a process of newly adding a pair of waiting orders to the waiting list of the facility based on the received new registration information, and the status management table TA2 It updates (step S113).

  In the above example, the measurement of the operation time is performed in the order management terminal 200, but the measurement of the operation time may be performed in the order management server 100. In this case, when the operation of touching the reception button is detected in the order management terminal 200, the order management terminal 200 transmits a signal to notify the start of measurement to the order management server 100, and the order management server 100 performs measurement when the signal is received. May be started. Similarly, when an operation to touch the seat type button is detected, the order management terminal 200 transmits a signal to notify the end of measurement to the order management server 100, and the order management server 100 ends the measurement when the signal is received. You may Further, the order management server 100 determines whether the measured time is equal to or more than a predetermined time, and notifies the order management terminal 200 of the determination result.

  Further, in the above-described example, the enlarged display of the screen, the extended display of the screen, and the omission of some of the input items are mentioned as the input auxiliary function, but the input auxiliary function is not limited to these. For example, when the input assistance function is enabled, a notification (pop-up notification, etc.) requesting assistance for the operation is issued to the order management terminal 200 used by the facility employee for queue management. Good. In addition, when the input assistance function is activated, a message for guiding the operation ("Please touch the button of the number of users, etc.") may be displayed as a pop-up notification or the like.

  Note that the user can also perform reception registration from his / her user terminal 300. In this case, a facility (restaurant A) that the user terminal 300 wants to use is selected via a dedicated application or a website, and a reception screen for the facility is displayed. After that, the same procedure as in the case of registration using the order management terminal 200 can be performed. If the user terminal 300 is used, reception registration can be performed remotely from a home, a place to go out, etc. before actually going to the facility.

  In addition, after the start of measurement of time (after detecting the operation of touching the reception button), when the operation of touching the seat type button is not detected even after a predetermined time has elapsed, that is, when the measurement time exceeds the predetermined time In this case, the measurement may be stopped at that time, and the input assist function may be enabled. Also, the input assistance function may be strengthened stepwise. For example, after the enlarged display of the screen is performed, the time taken for the next operation is measured, and when the measured time is equal to or longer than a predetermined time, a notification requesting assistance to the operation is sent to the terminal managed by the employee. It is also possible to activate another auxiliary function such as doing.

(Updating the waiting list)
The contents of each record in the queue list for each facility are updated when the employee of the facility performs operations such as “cancel”, “change”, “call”, and “guidance” using the queue management terminal 200. Ru. "Cancel" means to cancel the queue, and "change" means to change the content of the queue once it has been input. Also, "calling" means that the set whose order has arrived is verbally called or notified by telephone or call mail, and "information" actually corresponds to the set whose order has come. Means that it has started.

  The employee selects an update target queue from the queue list displayed on the queue management terminal 200, and selects one of "call", "cancel", and "change" for the selected queue group. Perform an update operation. Information specifying the queue to be updated (for example, the reception number "1") and information for the update operation (for example, "call") are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the order waiting list of the facility based on the received information. For example, when the “call” operation is performed on the reception number “1”, the status of the waiting group of the reception number “1” is updated to “calling”.

  As described above, according to the present embodiment, in reception registration, the time taken from the user's first operation (reception button operation) to the next operation (selection of seat type) is measured, and the time measured If the time is longer than a certain time, the input assist function is enabled. As a result, even a user who is not familiar with the operation of the reception terminal waiting for the turn can be prevented from taking a long time to register for the queue.

  Further, by enlarging the characters displayed on the screen and the operation means as the input assist function, it is difficult to see the display contents of the screen, and therefore, an effect is expected for the user who takes time for the operation.

  Also, by lengthening the display time of the screen as the input assistance function, the user who takes time for the operation can perform the operation with ease.

  In addition, by omitting the input operation of some items as the input assistance function, it is possible to reduce the burden on the user who is not used to terminal operation.

  In addition, by notifying the order management terminal 200 used by an employee of the facility for queue management as an input assistance function, the burden of the user who is not accustomed to the terminal operation is notified. As a result, it is possible to prevent many users waiting for reception registration from occurring.

  The present invention is not limited to the embodiments described above, and can be implemented in other various forms without departing from the scope of the present invention. For this reason, the said embodiment is only a mere illustration in all the points, and is not interpreted restrictively. For example, the processing steps described above can be arbitrarily changed in order or performed in parallel as long as no contradiction occurs in the processing content.

1000 ... order management system 100 ... order management server 110 ... management database 120 ... processor 200 ... order management terminal 210 ... processor 215 ... input device 215 a ... touch panel 216 ... display device 220 ... communication interface 230 ... storage resource 300 ... user terminal 310 ... Processor 320 ... input device 330 ... display device 340 ... communication interface 350 ... storage resource TA1 ... client management table TA2 ... status management table N ... communication network AP1 ... order management application

Claims (7)

An order management system that manages the waiting of the waiting group in the facility,
A registration accepting unit that accepts a series of terminal operations for the registration of waiting for the turn by the user;
An operation time measurement unit that measures a time taken from reception of a first operation included in the series of terminal operations to reception of a second operation included in the series of terminal operations;
An order management system comprising: an input assistance function execution unit that executes an input assistance function that assists the series of terminal operations when the measured time is a predetermined time or more. When the measured time is equal to or longer than a predetermined time, the input assistance function execution unit
The order management system according to claim 1, wherein the operation means and characters displayed on the terminal are enlarged. When the measured time is equal to or longer than a predetermined time, the input assistance function execution unit
The order management system according to claim 1 or 2, which extends the display time of the screen displayed on the terminal. When the measured time is equal to or longer than a predetermined time, the input assistance function execution unit
The order management system according to any one of claims 1 to 3, wherein some operations included in the series of terminal operations are omitted. When the measured time is equal to or longer than a predetermined time, the input assistance function execution unit
The order management system according to any one of claims 1 to 4, wherein the terminal used by an employee of the facility is notified of requesting operation assistance. It is an order management device that manages the waiting of the users in the facility,
A registration accepting unit that accepts a series of terminal operations for the registration of waiting for the turn by the user;
An operation time measurement unit that measures a time taken from reception of a first operation included in the series of terminal operations to reception of a second operation included in the series of terminal operations;
And an input assistance function execution unit configured to execute an input assistance function for assisting the series of terminal operations when the measured time is a predetermined time or more. The computer that manages the waiting in the facility,
A registration accepting unit that accepts a series of terminal operations for the registration of waiting for the turn by the user;
An operation time measurement unit that measures a time taken from reception of a first operation included in the series of terminal operations to reception of a second operation included in the series of terminal operations;
A program that functions as an input assistance function execution unit that executes an input assistance function that assists the series of terminal operations when the measured time is a predetermined time or more.

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