JP2018106525A - Reward management device and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To accurately manage information relating to stamps added in accordance with transactions at shops, and to improve the convenience of providers and users.SOLUTION: A reward management device comprises: a reward information storage part for storing reward information provided by a shop to a customer, a reward adding condition indicating a condition to add the reward, and the number of rewards to add in view of the reward information, in association with one another; a determining part for determining whether or not transaction characteristic information characterizing a transaction satisfies the reward adding condition; and a display part for displaying, when the determining part determines that the reward adding condition is satisfied, the number of rewards corresponding to the reward adding condition.SELECTED DRAWING: Figure 1

Description

  The present invention relates to a privilege management apparatus and a program for managing a privilege added according to a transaction at a store.

  2. Description of the Related Art In recent years, in a store, a privilege service is provided in which a privilege such as a stamp is added to a customer who uses a product purchase or service in accordance with the transaction amount, the store visit, or the like. Customers can benefit from discounts on the prices of goods and services using the benefits such as stamps. On the other hand, the store side can expect an increase in the frequency of customer visits and an increase in sales by providing a privilege service to the customer.

  For these reasons, techniques for improving the convenience of privilege services have been proposed. For example, in a service using a stamp card, a technique has been proposed that makes it possible to easily add a stamp even when a customer forgets the stamp card (see, for example, Patent Document 1). In addition, when a product with a predetermined amount is purchased, a device that gives a predetermined stamp to the customer can purchase a fraction of the product that is less than the predetermined amount and carry over to the stamp card next time. Has been proposed (see, for example, Patent Document 2).

JP 2014-174576 A JP-A-9-259362

  By the way, in the privilege service, not only the privilege is added according to the transaction amount or visiting the store, but also when the privilege is added according to information such as the day of the week, weather, date, etc. or the privilege card is forgotten There are a wide variety of privilege services, such as allowing you to add. For this reason, it is difficult for both the customer who adds the privilege and the provider who operates the terminal or the like to add the privilege to know the information related to the privilege, and there is a problem that the privilege is surely added.

  Therefore, the present invention has been made in view of the above problems, and can reliably manage information related to benefits added in accordance with transactions at stores, and can improve the convenience of providers and users. An object is to provide a privilege management apparatus and program.

  One or more embodiments of the present invention are privilege management devices that manage a privilege to be added at the time of a transaction in a store, and the privilege information that the store provides to a customer and the privilege that indicates a condition for adding the privilege. A privilege information storage unit that associates and stores an addition condition and the number of privileges to be added in the privilege information, and a determination unit that determines whether transaction feature information characterizing a transaction satisfies the privilege addition condition Proposing a privilege management device comprising: a display unit that displays the number of privileges according to the privilege addition condition when the determination unit determines that the privilege addition condition is satisfied. Yes.

  According to this configuration, when it is determined that the privilege addition condition is satisfied, the number of privileges according to the privilege addition condition can be displayed. As a result, by displaying the number of benefits to be added, the number of benefits to be added can be recognized by the provider or customer, and the convenience of the provider and / or the customer can be improved.

  In one or more embodiments of the present invention, a customer identification information acquisition unit that acquires customer identification information of a customer, the customer identification information, and a master accumulated privilege number indicating the accumulated privilege number are associated with each other. A privilege management apparatus characterized by comprising a privilege number storage unit stored in the memory.

  According to this configuration, the number of benefits stored by the customer can be managed at the store. For this reason, the store side can provide services and recommend services according to the number of benefits that the customer has accumulated, and the customer has an incentive to increase the number of benefits, and the provider and customer Convenience can be improved.

  One or more embodiments of the present invention include a recovery amount acquisition unit that acquires a recovery amount of a recycled product, and a recovery amount storage unit that stores the recovery amount, and the determination unit determines the recovery amount. When the transaction feature information based on it determines that the privilege addition condition is satisfied, the privilege management device is proposed, in which the display unit displays the number of privileges according to the privilege addition condition. ing.

  According to this configuration, when it is determined that the transaction feature information based on the collection amount of the recycled product satisfies the privilege addition condition, the number of privileges according to the privilege addition condition can be displayed. For this reason, the collection of recycled products by the customer can be promoted, and the benefit is added after recognizing the contents of the service, so that the satisfaction and convenience of the customer are improved. Can be acquired and secured.

  One or more embodiments of the present invention propose a privilege management apparatus in which the display unit displays a fractional quantity of the recycled product that does not satisfy the privilege addition condition.

  According to this configuration, it is possible to present to the provider or customer the fractional quantity that is the fraction obtained by subtracting the amount necessary for the bonus addition from the collected amount and does not reach the standard privilege addition unit. For this reason, a collection rate can be improved by making a provider and a user recognize the amount of collection required by the standard privilege addition unit, and encouraging a customer to collect a recycled product.

  One or more embodiments of the present invention include a grant amount storage unit that stores an amount of the recycled product to be given to the customer, and stores the grant amount storage unit according to the customer identification information. The privilege management apparatus characterized by including the calculation part which calculates a return rate based on the provision amount of a recycled product and the collection amount of the said recycled product is proposed.

  According to this configuration, the return rate is calculated based on the stored amount of the recycled product and the collected amount of the recycled product according to the customer identification information, so that the return rate of the recycled product can be managed. it can. For this reason, by providing customers with information and services to increase the collection rate of recycled products, customers are provided with incentives to increase the number of benefits and improve the convenience of providers and customers. , Increase the collection rate of recycled products. Further, if the calculated return rate is displayed, the collection rate can be further improved by allowing the provider or customer to recognize the uncollected amount of the recycled product and prompting the collection of the recycled product.

  One or more embodiments of the present invention propose a privilege management apparatus in which the transaction feature information is weather information, date / time information, transaction information, and customer attribute information.

  According to this configuration, by providing various services on the condition of weather conditions, date / time information, transaction information, and customer attribute information, the satisfaction of the user is improved, and the store side acquires and secures customers. be able to.

  One or more embodiments of the present invention include a privilege information storage unit, a determination unit, and a display unit, and cause a computer to execute a privilege management method in a privilege management apparatus that manages a privilege to be added at the time of a transaction in a store. The privilege information storage unit associates the privilege information provided by the store to the customer, the privilege addition condition indicating the condition for adding the privilege, and the number of privileges added in the privilege information. And the first step of storing and the second step of determining whether or not the transaction characteristic information characterizing the transaction satisfies the privilege addition condition, and the display unit A program for causing a computer to execute a third step of displaying the number of benefits according to the privilege addition condition when it is determined that the privilege addition condition is satisfied. It has proposed a beam.

  According to this configuration, when it is determined that the privilege addition condition is satisfied, the number of privileges according to the privilege addition condition can be displayed. As a result, by displaying the number of benefits to be added, the number of benefits to be added can be recognized by the provider or customer, and the convenience of the provider and / or the customer can be improved.

  ADVANTAGE OF THE INVENTION According to this invention, there exists an effect that the information regarding the privilege provided according to the transaction in a shop can be managed reliably, and the improvement of a provider and a customer's convenience can be aimed at.

It is a functional block diagram of the POS terminal which concerns on 1st Embodiment of this invention. It is a figure which shows the stamp service information table which the POS terminal which concerns on 1st Embodiment of this invention uses. It is a figure which shows the example of a display screen as which stamp service information was displayed in the POS terminal which concerns on 1st Embodiment of this invention. It is a figure which shows the pop-up display of the return stamp displayed on the display screen on which stamp service information was displayed in the POS terminal which concerns on 1st Embodiment of this invention. It is a figure which shows the pop-up display of the stamp presentation displayed on the display screen on which stamp service information was displayed in the POS terminal which concerns on 1st Embodiment of this invention. It is a figure which shows the stamp number table which the POS terminal which concerns on 1st Embodiment of this invention uses. It is a figure which shows the customer information table which the POS terminal which concerns on 1st Embodiment of this invention uses. It is a figure which shows the retrofit stamp table which the POS terminal which concerns on 1st Embodiment of this invention uses. It is a flowchart of the stamp provision process of the POS terminal which concerns on 1st Embodiment of this invention. It is a flowchart of the stamp accumulation | storage process of the POS terminal which concerns on 1st Embodiment of this invention. It is a flowchart of the stamp post-installation process of the POS terminal which concerns on 2nd Embodiment of this invention. It is a functional block diagram of the POS terminal which concerns on 2 embodiment of this invention. It is a figure which shows the display of the hanger icon displayed on the display screen on which stamp service information was displayed in the POS terminal which concerns on 2 embodiment of this invention. It is a figure which shows the recycling amount table which the POS terminal which concerns on 2nd Embodiment of this invention uses. It is a figure which shows the recycling stamp service information table which the POS terminal which concerns on 2nd Embodiment of this invention uses. It is a flowchart of the stamp provision process of the POS terminal which concerns on 2nd Embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings. Note that the constituent elements in the following embodiments can be appropriately replaced with existing constituent elements or the like, and various variations including combinations with other existing constituent elements are possible. Accordingly, the description of the following embodiments does not limit the contents of the invention described in the claims.

<First Embodiment>
A first embodiment of the present invention will be described with reference to FIGS. In the present embodiment, information related to a privilege added according to a transaction at a store is reliably managed. Here, the privilege is not limited to the stamp, but refers to information that is beneficial to the user, such as coupon information including points, discount discount information, and the like. Below, in order to explain the content concretely, this privilege is illustrated and described as a stamp.

[Functional configuration of POS terminal]
FIG. 1 is a diagram illustrating an example of a functional block diagram of the POS terminal 10. The POS terminal 10 is placed in a store and processes product sales data related to sales of products in the store, and also performs processing related to stamps provided to customers. It is sufficient that at least one POS terminal 10 is installed in one store, and a plurality of POS terminals 10 may be provided. In addition, the store where the POS terminal 10 is installed may be in a chain store or an individual business store.

  In the present embodiment, a case where the POS terminal 10 is installed in a cleaning agency will be described. In this case, the merchandise sales data processing performed by the POS terminal 10 specifically includes customer information registration processing for registering customer information such as a customer's name and telephone number, and merchandise information for performing processing such as custody / return of merchandise. Includes registration, accounting, etc. In addition, the POS terminal 10 is not limited to a cleaning agency, but stores such as supermarkets, various retail stores, and various restaurants that perform products and services with customers and perform stamp services that add stamps to customers in transactions. Can be installed inside.

  The POS terminal 10 includes a ROM 11, a RAM 12, a hard disk 13, a display unit 14, an input unit 15, a communication unit 16, and a CPU 17, and these functional units are connected to each other via a bus 18. The input unit 15 includes a touch panel 150 and a card reader 151.

  The ROM 11 is a read-only memory and stores various information such as a program for operating the POS terminal 10.

  The RAM 12 is a temporary storage area and temporarily stores various types of information including information used by the CPU 17.

  The hard disk 13 includes various types of stamp service information table T1 (see FIG. 2), stamp number table T2 (see FIG. 6), customer information table T3 (see FIG. 7), retrofit stamp table T4 (see FIG. 8), and the like. It is a storage device that stores information. Here, the stamp service information table T1 corresponds to a privilege information storage unit, and the stamp number table T2 corresponds to a privilege number storage unit.

  The display unit 14 is, for example, a liquid crystal display, and displays information to a store clerk who operates the POS terminal 10.

  The input unit 15 is an input device for receiving various operations from a store clerk operating the POS terminal 10 and input of information from a storage medium such as a membership card. In this embodiment, the input unit 15 is a surface of the display unit 14. And a card reader 151 that reads information from the customer's membership card. The input unit 15 may include a keyboard, a barcode reader, a non-contact reader, and the like.

  The communication unit 16 is a communication interface for communicating with the customer's mobile terminal 30 and the Web server via the network 31. The network 31 may be a network configured in any way, for example, a network configured using a public network such as the Internet.

  The CPU 17 is a central processing unit, and controls the operation of the POS terminal 10 by reading a program stored in the ROM 11 and developing it in the RAM 12 and executing each step of the developed program. In the present embodiment, the CPU 17 includes a stamp management unit 170 that performs processing related to a stamp provided to a customer, and a product sales data processing unit 171. The merchandise sales data processing unit 171 performs the above-described customer information registration process, merchandise information registration process, accounting process, and the like, and these are the same as those performed by a POS terminal used in a conventional cleaning agency. The description of the function of each functional unit and its processing is omitted.

  The stamp management unit 170 includes a transaction feature information acquisition unit 172, a determination unit 173, a privilege information acquisition unit 174, a stamp storage unit 175, a forgetting processing unit 176, and a retrofit processing unit 177.

  The transaction feature information acquisition unit 172 acquires transaction feature information from the POS terminal 10, the product sales data processing unit 171, the Web via the network 31, and the input unit 15. The transaction feature information acquisition unit 172 transmits the acquired transaction feature information to the determination unit 173 at the final stage of the transaction with the customer in the product sales data processing unit 171. The final stage of the transaction with the customer in the product sales data processing unit 171 is, for example, at the time of accounting processing in the processing related to the receipt of cleaning products, and at the time when the return is completed in the processing related to returning the cleaning products.

  Here, the transaction characteristic information is information characterizing the time of transaction, information characterizing the transaction, information characterizing the customer who performs the transaction, and the like. Specifically, the information characterizing the transaction time is, for example, weather information such as weather, temperature, and humidity, and date / time information such as an odd month, a day with 1 and a date, Wednesday, and noon. The information characterizing the transaction is, for example, transaction information such as the number of cleaning deposits, the cleaning return score, the accounting amount, and the number of days from deposit to return. The information characterizing the customer who performs the transaction is, for example, customer attribute information such as the customer's birthday, customer age, customer gender, customer address, customer visit means.

  The transaction feature information acquisition unit 172 may acquire the transaction feature information immediately before transmitting the transaction feature information to the determination unit 173, or may acquire it at the start of the transaction. Further, when some processing is performed in the processing in the merchandise sales data processing unit 171, for example, it may be acquired when the operation button is touched, or at any time such as when information is acquired by the input unit 15 In this case, the transaction characteristic information is temporarily stored until the transaction characteristic information is transmitted to the determination unit 173.

  Based on the transaction feature information received from the transaction feature information acquisition unit 172, the determination unit 173 refers to a stamp service information table T1 described later, and the received transaction feature information satisfies the service condition (privilege addition condition). It is determined whether or not.

  Here, FIG. 2 is a diagram illustrating a stamp service information table T1 stored in the hard disk 13 of the POS terminal 10. The stamp service information table T1 has a plurality of records representing information related to stamp services provided to customers. This record stores, for example, a stamp service name, service condition information (privilege addition condition information), the number of stamps (privilege number), service information (privilege information), etc. for each stamp service ID that identifies the stamp service. .

  In the service condition information, a condition for adding a stamp is stored. For example, if the stamp service shown in FIG. 2 is “purchase amount stamp”, “total amount of 300 yen or more” indicates that the stamp is added. There may be only one service condition information such as “purchase amount stamp” and “visit store stamp” shown in FIG. 2, or a plurality of service condition information such as “weekend finish stamp” may be set. The number of stamps stores the number of stamps to be added or a calculation formula for the number of stamps to be added. For example, in the case of the “purchase amount stamp” shown in FIG. 2, the total amount / 300 solution, that is, 3000/300 = 10 is added as the number of stamps if the total amount is 3000 yen. The service information is a message displayed on the display unit 14 as an explanation of the stamp service.

  When the privilege information acquisition unit 174 detects a stamp service record satisfying the service condition information from the stamp service information table T1 based on the transaction feature information received from the transaction feature information acquisition unit 172, the stamp service name of the detected stamp service is detected. Get service information and number of stamps. At this time, when a calculation formula for the number of stamps is stored, the privilege information acquisition unit 174 acquires a value calculated according to the calculation formula as the number of stamps.

  Further, the privilege information acquisition unit 174 calculates the total number of added stamps based on the detected number of stamps. Specifically, when the number of detected stamp services is one, the number of stamps of the detected stamp service is the total number of stamps added. When there are a plurality of detected stamp services, the sum of the number of stamps of each stamp service. Is calculated as the total number of added stamps. Next, the privilege information acquisition unit 174 outputs the stamp service name of the acquired stamp service, the service information, the number of stamps, and information regarding the calculated total number of added stamps to the display unit 14 as display information. This information is displayed. Then, the privilege information acquisition unit 174 transmits the total number of added stamps to the stamp accumulation unit 175.

  A display example of the stamp service name, the service information, the number of stamps, and the total number of added stamps displayed on the display screen of the display unit 14 by the privilege information acquisition unit 174 will be described with reference to FIG. FIG. 3 shows an accounting screen 140 displayed on the display screen of the display unit 14 of the POS terminal 10 at the time of accounting processing related to custody of cleaning products. The accounting screen 140 includes a customer information area 141, a comment / message area 142, a usage history area 143, an accounting area 144, and a stamp area 145, and at the time of switching to a screen used for transactions for keeping products from customers. Touched product acceptance button 146, touched product return button 147 when switching to a screen used for a transaction for returning a product to a customer, touched when switching to a screen (accounting screen 140) used during accounting processing A receivable button 148 is displayed.

  In the customer information area 141, customer information read by the card reader 151 from a membership card storing customer information of the owned customer, for example, customer ID, name, phone number, and membership of the customer. Information etc. are displayed. In the comment / message area 142, when there is a message in a message master (not shown) that stores a message about the customer provided in the hard disk 13, for example, a message “Coupon handed over 15/10/09” A message such as “Birthday month” is displayed. The usage history area 143 is read from a usage history master (not shown) that stores customer usage history provided in the hard disk 13, for example, the first reception date, the number of visits, the last reception date, the cumulative sales, etc. Usage history, the number of stored stamps (stamp deposit) acquired from the stamp number table T2 described later, and the like are displayed. The number of stored stamps (stamp deposit) is not only expressed in the usage history area 143 as characters such as “6 stamp deposits” but also by a pop-up of a stamp card as shown in FIG. You may do it. Further, the pop-up display may be displayed not only on the clerk side screen but also on the customer side display.

  In the accounting area 144, there is a billing amount calculated by the accounting processing related to custody of cleaning products in the product sales data processing unit 171 and cash, accrued amount, shortage amount, tax amount, discount amount, price reduction amount, etc. Is displayed. In the stamp area 145, the stamp target amount and purchase amount provided to the customer, the number of stamps for each stamp service target such as visit, return, early collection, the number of stamps added this time, and the like are displayed.

  Thus, by displaying the name of the stamp service provided to the customer, the number of stamps, and the total number of added stamps, the store clerk can make a transaction with the customer after knowing the number of added stamps provided to the customer. Yes, and can communicate to the customer.

  The privilege information acquisition unit 174 displays the name of the stamp service provided to the customer, the number of stamps, and the total number of added stamps, not only in the stamp area 145, but may be a pop-up window, or an accounting screen It is not limited to 140.

  When the stamp accumulating unit 175 receives the total number of added stamps from the privilege information acquiring unit 174, it first determines whether or not a member card has been forgotten. Whether the member card has been forgotten or not is determined depending on whether the card reader 151 has read the information on the member card, whether the store clerk has entered the touch panel 150 to the effect that the member card has been forgotten, or the like. If it is determined that the membership card has not been forgotten, the stamp accumulating unit 175 acquires from the product sales data processing unit 171 a customer ID for identifying the customer who is doing the transaction. Then, the stamp accumulating unit 175 updates a stamp number table T2, which will be described later, based on the customer ID and the total number of added stamps. Note that the merchandise sales data processing unit 171 acquires the customer ID from the membership card via the card reader 151 at the start of the transaction.

  Here, FIG. 6 is a diagram illustrating a stamp number table T2 stored in the hard disk 13 of the POS terminal 10. The stamp number table T2 includes a plurality of records representing the number of stamps accumulated for each customer. This record stores, for example, the number of master accumulated stamps for each customer ID for identifying a customer. Here, the master accumulated stamp number is the number of stamps that the customer has acquired and accumulated so far. When a transaction is performed and a stamp is added or a stamp is used, the master accumulated stamp number is updated.

  Specifically, the stamp accumulation unit 175 detects a record in the stamp number table T2 based on the customer ID, adds the total number of added stamps acquired from the privilege information acquisition unit 174 to the master accumulation stamp number of the detected record, The record is updated with the addition result as the new master accumulated stamp number. Then, the stamp accumulating unit 175 updates the number of stamps stored in the member card to the updated master accumulated stamp number via the card reader 151. When the stamp accumulating unit 175 updates the stamp number table T2, the stamp accumulating unit 175 may display the updated master accumulated stamp number on the display unit 14. Thereby, the store clerk can inform the customer of the stamps accumulated.

  If the stamp accumulating unit 175 determines that the member card has been forgotten, the stamp accumulating unit 175 obtains a customer ID for identifying the customer who is doing the transaction from the product sales data processing unit 171 and combines it with the obtained customer ID. The total number of added stamps received from the privilege information acquisition unit 174 is transmitted to the forgetting processing unit 176. If the customer ID cannot be acquired from the membership card, the merchandise sales data processing unit 171 searches for and acquires the customer ID based on the customer name and registered telephone number in the customer information table T3 shown in FIG.

  FIG. 7 is a diagram illustrating a customer information table T3 stored in the hard disk 13 of the POS terminal 10. The customer information table T3 has a plurality of records representing information related to customers. This record stores, for example, a customer name, a telephone number, terminal address information, etc. for each customer ID.

  The forgetting processing unit 176 stores the customer ID and the total number of added stamps acquired from the stamp accumulating unit 175 together with the date and time of forgetting the card in a retrofit stamp table T4 shown in FIG. Here, the forgotten card date and time may be the date and time stored in the retrofit stamp table T4 or the date and time when the occurrence of forgotten card is detected. As described above, the total number of stamps added (the number of retrofit stamps) when the member card is forgotten is not reflected in the master accumulated stamp count of the stamp count table T2, and is different from the stamp count table T2. Store it in. Thereby, it is possible to prevent wrinkles between the number of stamps stored in the member card and the number of master accumulated stamps in the stamp number table T2.

  FIG. 8 is a diagram illustrating a retrofit stamp table T4 stored in the hard disk 13 of the POS terminal 10. The retrofit stamp table T4 has a plurality of records indicating the number of stamps (the number of retrofit stamps) added when the customer forgets the membership card. This record stores, for example, the number of retrofit stamps for each customer ID and forgotten card date. The number of retrofit stamps is the total number of stamps added when the customer forgets the membership card.

  In addition, the forgetting processing unit 176 notifies the customer who has forgotten the membership card. Specifically, the forgetting processing unit 176 acquires the customer ID and the number of stamps acquired from the stamp accumulating unit 175 together with the date and time of forgetting the card from the customer information table T3 in the retrofit stamp table T4. Based on the customer's terminal address information, a message indicating that the customer has the number of retrofit stamps is transmitted via the communication unit 16. The notification content may be merely notification that there is a number of retrofit stamps, or may be notified of the number of retrofit stamps stored in the retrofit stamp table T4 and the date and time of forgetting the card.

  Further, the notification content may include a mechanism capable of transmitting an addition instruction for adding a retrofit stamp via the communication unit 16. For example, when an email address is included in the communication content and an email is transmitted to the email address, an instruction to add the number of retrofitting stamps may be given to the later-described processing unit 177 described later via the communication unit 16. In addition, a Web page for performing an addition instruction may be prepared, and the URL of the Web page may be included in the communication content so that the customer can transmit an instruction to add a retrofit stamp from the Web page. The customer ID may be transmitted together with the addition instruction, or the customer terminal address information may be transmitted to acquire the customer ID from the customer information table T3.

  As described above, the post-processing unit 177 adds the post-stamp addition instruction in response to the reception of the post-stamp addition instruction when the communication content includes a mechanism capable of transmitting the post-stamp addition instruction via the communication unit 16. The stamp number table T2 is updated based on the number of retrofit stamps stored in the stamp table T4.

  The retrofit processing unit 177 stores a record that matches the customer ID received together with the addition instruction at an arbitrary timing during the transaction processing by the merchandise sales data processing unit 171, for example, during the accounting process, in the retrofit stamp table T 4. Judge whether or not. Then, if a record with a matching customer ID is stored in the retrofit stamp table T4, the retrofit processing unit 177 displays on the display unit 14 that the number of retrofit stamps is present, and selects whether or not to add together. Display a button to perform.

  When the button for adding the number of retrofit stamps is selected, the retrofit processing unit 177 updates the stamp number table T2 based on the number of retrofit stamps stored in the retrofit stamp table T4. Specifically, the retrofit processing unit 177 acquires the number of retrofit stamps from the retrofit stamp table T4 based on the customer ID, and adds the acquired retrofit stamp number to the accumulated stamp count of the stamp count table T2 detected based on the customer ID. Then, the addition result is stored in the record as the new accumulated stamp number, and the record is updated. The retrofit processing unit 177 automatically adds a retrofit if a record with a matching customer ID is stored in the retrofit stamp table T4 without requesting the customer to select whether or not to add a retrofit stamp. The number of stamps may be added to the number of stored stamps in the stamp number table T2. Finally, after updating the record in the stamp number table T2, the retrofit processing unit 177 deletes the record with the matching customer ID from the retrofit stamp table T4.

[Flowchart showing stamp management processing]
9 to 11 are flowcharts showing stamp management processing in the POS terminal 10. FIG. 9 is a flowchart showing the stamp addition process included in the stamp management process in the POS terminal 10.

  In step S1, the transaction feature information acquisition unit 172 acquires the transaction feature information, and moves the process to step S2.

  In step S2, the determination unit 173 refers to the stamp service information table T1 based on the transaction feature information acquired in step S1, and determines whether or not a stamp service satisfying the service condition information has been detected. If it is determined that there is a stamp service that satisfies the service condition information (“YES” in step S2), the process proceeds to step S3. On the other hand, if it is determined that there is no stamp service that satisfies the provision condition information (step S2). In “NO”), the processing of FIG. 9 ends.

  In step S3, the privilege information acquisition unit 174 acquires the stamp service name and stamp number of the stamp service detected from the stamp service information table T1, and calculates the total number of stamps added based on the acquired stamp number. The process is moved to S4.

  In step S4, the privilege information acquisition unit 174 displays the stamp service name of the stamp service acquired in step S3, the number of stamps, and the total number of stamps calculated from the acquired number of stamps on the display unit 14, and the total of the stamps added. The number is transmitted to the stamp storage unit 175, and the process proceeds to step S5. In step S4, when the stamp service name, the service information, and the stamp number of the stamp service are displayed on the display unit 14, a pop-up display as shown in FIG. 4 is performed on the display content of FIG. Also good.

  In step S5, the stamp accumulating unit 175 determines whether or not a member card has been forgotten. If the member card has been forgotten (“YES” in step S5), the process proceeds to step S7. On the other hand, if the member card has not been forgotten (“NO” in step S5), step The process is moved to S6.

  In step S6, the stamp accumulating unit 175 executes a stamp accumulating process and ends the process of FIG.

  In step S7, the forgetting process unit 176 executes the member card forgetting process and ends the process of FIG.

  FIG. 10 is a flowchart showing a stamp accumulation process included in the stamp management process in the POS terminal 10.

  In step S11, the stamp accumulating unit 175 detects a record in the stamp number table T2 based on the customer ID acquired from the product sales data processing unit 171 and moves the process to step S12.

  In step S12, the stamp accumulating unit 175 calculates the new accumulated stamp number by adding the total number of added stamps received from the privilege information obtaining unit 174 to the master accumulated stamp number in the record detected in step S11. Move processing to.

  In step S13, the stamp accumulating unit 175 updates the accumulated stamp number in the record detected in step S11 with the new accumulated stamp number calculated in step S12, and moves the process to step S14.

  In step S14, the stamp accumulating unit 175 updates the accumulated stamp number stored in the member card to the updated master accumulated stamp number via the card reader 151, and ends the process of FIG.

  FIG. 11 is a flowchart showing a stamp post-installation process included in the stamp management process in the POS terminal 10. The post-processing unit 177 starts processing upon receiving an instruction to add a post-stamp.

  In step S31, the retrofit processing unit 177 detects a record from the retrofit stamp table T4 based on the customer ID received together with the addition instruction, acquires the number of retrofit stamps in the detected record, and moves the process to step 32.

  In step S32, the retrofit processing unit 177 detects a record from the stamp number table T2 detected based on the customer ID, acquires the master accumulated stamp number in the detected record, and moves the process to step S33.

  In step S33, the retrofit processing unit 177 calculates the new master accumulated stamp number by adding the number of retrofit stamps obtained in step S31 to the master accumulated stamp number obtained in step S32, and moves the process to step S34. In the process of transition from step S33 to step S34, a pop-up as shown in FIG. 5 may be displayed over the display contents of FIG.

  In step S34, the retrofit processing unit 177 updates the master accumulated stamp number in the record of the stamp number table T2 detected in step S32 with the new master accumulated stamp number calculated in step S33, and the process proceeds to step S35. .

  In step S35, the retrofit processing unit 177 deletes the record in the retrofit stamp table T4 detected in step S31, and ends the process of FIG.

  As described above, in the POS terminal 10 according to the present embodiment, the contents of the stamp service provided to the customer and the total number of added stamps can be presented to the store clerk and the customer according to the transaction feature information that characterizes the transaction.

  Further, in the POS terminal 10 according to the present embodiment, the store clerk and the customer can recognize the stamp number to be added and the stamp service as the reason for adding the stamp, and the stamp service can be easily used. Can be improved.

  Further, in the POS terminal 10 according to the present embodiment, the store clerk guides the number of stamps stored in the customer by accumulating and managing the number of stamps provided to the customer, or services according to the number of stamps stored by the customer. Can be provided and services that can be provided can be recommended, and the convenience of the provider and / or the user can be improved.

  Furthermore, in the POS terminal 10 according to the present embodiment, the customer's mobile terminal is notified of the stamp number added when the customer forgets the stamp storage medium held by the customer such as a membership card, and thereafter By presenting and accumulating when visiting the store, or by accumulating according to instructions from the customer's mobile terminal, the customer recognizes that there is a stamp number that has been added but not accumulated, and accumulates it on their own will Thus, the convenience of the store clerk and the customer can be improved without causing a mismatch between the number of stored stamps on the store side and the number of stored stamps on the customer side.

  In the present embodiment, the privilege information acquisition unit 174 acquires and displays the stamp service name and the number of stamps that satisfy the provision conditions based on the transaction feature information received from the transaction feature information acquisition unit 172. Explained. However, the privilege information acquisition unit 174 has the stamp service name and the number of stamps stored in the stamp service information table T1 before the transaction feature information acquisition unit 172 acquires the transaction feature information as at the start of the transaction. May be acquired and displayed. Thereby, it is possible to inform the store clerk and the customer what kind of stamp service is available, and to improve the service. At this time, provision conditions may also be acquired and displayed.

  Further, in the present embodiment, an example in which the customer information table T3 is stored in the hard disk 13 of the POS terminal 10 has been described. However, the customer information table T3 is not limited to the hard disk 13 of the POS terminal 10, and via the POS terminal and the network of each store. The customer information table T3 may be stored in a management server that is connected and manages them, or the POS terminals of each store may be connected via a network so as to be able to access each other's hard disk. This makes it possible to acquire customer information at any store POS terminal.

Second Embodiment
A second embodiment of the present invention will be described with reference to FIGS.

[Functional configuration of POS terminal]
FIG. 12 is a diagram illustrating an example of a functional block diagram of the POS terminal 20. The POS terminal 20 is placed in a store, performs product sales data processing related to sales of products in the store, and performs processing to add a stamp to a customer by a stamp service related to collection of recycled products. It is sufficient that at least one POS terminal 20 is installed in one store, and a plurality of POS terminals 20 may be provided. In addition, the store where the POS terminal 20 is installed may be a chain store or a private store.

  In the present embodiment, a case where the POS terminal 20 is installed in a cleaning agency will be described. In this case, the merchandise sales data processing performed by the POS terminal 20 specifically includes customer information registration processing for inputting customer information such as a customer's name and telephone number, and merchandise information for performing processing such as custody / return of merchandise. Includes registration, accounting, etc. The POS terminal 20 is not limited to a cleaning agency, and is installed in a store that deals with products and services with customers, such as supermarkets, various retail stores, and various restaurants, and provides stamps to customers in transactions. Can do.

  As shown in FIG. 12, the POS terminal 20 includes a ROM 11, a RAM 12, a hard disk 23, a display unit 14, an input unit 15, a communication unit 16, and a CPU 27, and these functional units are connected to each other via a bus 18. Has been. In addition, about the component which has a function similar to 1st Embodiment, the same code | symbol is attached | subjected and the description is abbreviate | omitted.

  The display content of the display unit 14 is as shown in FIG. 3, and the usage history area 143 is read from a usage history master (not shown) that stores customer usage history provided in the hard disk 13. For example, the usage history such as the initial reception date, the number of visits to the store, the final reception date, and the cumulative sales, the number of stored stamps acquired from the stamp number table T2 (the number of stamp deposits), the number of recycled products (in this embodiment, hangers) Is displayed. Here, since the display of “one hanger custody” in the usage history area is fractional information that does not satisfy the privilege addition condition, the “histor custody 1” is simply displayed in the usage history area 143 to prompt the customer to return. It may be expressed not only by characters such as “book” but also by a hanger icon as shown in FIG. Further, the hanger icon display may be displayed not only on the clerk side screen but also on the customer side display.

  The return button 149 is a button used when returning a recycled product such as a hanger. When the store clerk presses this button, the collection of the recycled product such as a hanger can be accepted. A privilege is granted when the privilege addition condition is satisfied by totaling the number of recycled products stored as history. For example, if a customer returns 9 hangers at the time of “1 hanger custody”, the store clerk presses the return button and places a number of 9 to add 1 custody and 9 returned hangers. It is determined whether the 10 hangers that have been satisfied satisfy the privilege addition condition. In this case, if 10 hangers are 1 stamp, “1 return” is displayed in the stamp area 145, and “0 hanger custody” is displayed in the usage history area 143.

  The unreturned pop-up 1431 displayed in the usage history area 143 of FIG. 3 is a pop-up for notifying that there is a fraction of stamp deposits and hangers returned, and this unreturned pop-up 1431 is displayed and notified. This makes it possible for the store clerk to recognize that there is a fraction of stamp deposits and hanger returns. The unreturned pop-up 1431 is not displayed unless there is a stamp deposit or a hanger fraction.

  The hard disk 23 is a storage device that stores various information such as a recycling amount table T5 (see FIG. 14) and a recycling stamp service information table T6 (see FIG. 15), which will be described later. Here, the recycled amount table T5 corresponds to an applied amount storage unit that stores the amount of recycled products (hangers in the present embodiment) to be given to customers.

  First, the recycling amount table T5 stored in the hard disk 23 of the POS terminal 20 shown in FIG. 14 will be described. The recycling amount table T5 has a plurality of records representing information related to the collection of recycled products by customers. This record is delivered to the customer in the past for each customer ID and each recycled product ID that identifies the recycled product, for example, the recovered amount that is less than the amount required for stamp replacement out of the recovered amount, and the fraction that could not be replaced. Stores the total amount of recycled products used for each product, and the total amount of recycled products collected in the past from customers.

  Next, FIG. 15 is a diagram illustrating a recycling stamp service information table T6 stored in the hard disk 23 of the POS terminal 20. The recycle stamp service information table T6 has a plurality of records representing information related to the stamp service provided to the customer in the collection of recycled products. This record stores, for example, a stamp service name, a recycled product ID, service condition information, a reference stamp number, service information, and the like for each stamp service ID for identifying a stamp service. The recycling stamp service information table T6 is obtained by adding a recycling product ID item to the stamp service information table T1 described in the first embodiment, and providing a reference stamp number item instead of the stamp number.

  Here, in the service condition information, a condition for adding a stamp is stored, and in the present embodiment, a collection amount in increments of the reference stamp number is stored as a condition. For example, in the case of the “hanger collection stamp” shown in FIG. 15, the condition for adding the stamp is “10 hangers”, and the addition unit of the reference stamp number (one stamp) is the “hanger collection number”. 10 ". In the present embodiment, since the reference stamp number is “1”, the service amount information stores the collection amount in increments of one stamp as a condition, but the reference stamp number is “2” or “3”. By doing so, it is possible to store in the service condition information as a condition the amount of collection in increments of 2 stamps or 3 stamps. Here, the service information is a message displayed on the display unit 14 as an explanation of the stamp service.

  The CPU 27 is a central processing unit and controls the operation of the POS terminal 20 by reading a program stored in the ROM 11 and developing it in the RAM 12 and executing each step of the developed program. In the present embodiment, the CPU 27 includes a stamp management unit 270 that performs processing related to a stamp that is added to a customer when a recycled product is collected, and a product sales data processing unit 171. The merchandise sales data processing unit 171 performs the above-described customer information registration process, merchandise information registration process, accounting process, and the like. Since these are the same as the processing performed by the POS terminal used in a conventional cleaning shop, the description of the function and processing is omitted.

  The stamp management unit 270 includes a collection amount acquisition unit 272, a detection unit 273, a privilege information acquisition unit 274, a stamp storage unit 175, a forgetting processing unit 176, a retrofit processing unit 177, and a recycling amount management unit 277.

  The collection amount acquisition unit 272 acquires the recycled product ID and the collection amount of the recycled product from the input unit 15. When the customer brings the recycled product, the store clerk operates the touch panel 150 to specify the recycled product and input the collected amount, and the recycled product ID and the recycled product are input from the input unit 15 to the collected amount acquiring unit 272. The amount collected is sent.

  The collection amount acquisition unit 272 first refers to the recycling amount table T5 shown in FIG. 14 and acquires the collection end quantity based on the customer ID and the recycled product ID. Next, the collection amount acquisition unit 272 adds the collection end quantity and the collection amount acquired from the input unit 15 to calculate an exchange collection amount. Then, the collection amount acquisition unit 272 transmits the recycling ID and the calculated replacement collection amount to the detection unit 273. In addition, when the collection end quantity cannot be acquired based on the customer ID and the recycled product ID, the collection amount acquisition unit 272 sets the collection amount acquired from the input unit 15 as the exchange collection amount. The customer ID is acquired from the product sales data processing unit 171.

  Based on the recycling ID and the exchange collection amount received from the collection amount acquisition unit 272, the detection unit 273 refers to the recycling stamp service information table T6 shown in FIG. 14 and detects a stamp service that satisfies the service condition information. Specifically, when detecting the stamp service record whose replacement collection amount satisfies the service condition information from the recycling stamp service information table T6, the detecting unit 273 detects the stamp service name, the service content, and the stamp number of the detected stamp service. get.

  For each detected stamp service, the privilege information acquisition unit 274 multiplies the value obtained by dividing the exchange collection amount by the “collection amount in increments of the reference stamp number” stored in the service condition information, and applies the stamp number. Calculate the number of stamps to be added by the service. At this time, the number of stamps calculated by the privilege information acquisition unit 274 is a natural number equal to or greater than 1, and the remainder is calculated as a recovery margin quantity that is insufficient as a unit for adding the reference stamp number.

  The privilege information acquisition unit 274 updates the collected end quantity in the record detected from the recycled amount table T5 based on the customer ID and the recycled product ID with the calculated collected end quantity. In this way, it is possible to carry over to the next time the amount of recycled collection that did not satisfy the stamp addition.

  Further, when there is one stamp service detected by the detection unit 273, the privilege information acquisition unit 274 uses the number of stamps of the detected stamp service as the total number of stamps, and when there are a plurality of detected stamp services. The sum of the number of stamps of each stamp service is calculated as the total number of stamps added. Then, the privilege information acquisition unit 274 displays the acquired stamp service name, service information, and the number of stamps on the display unit 14 on the display unit 14. The privilege information acquisition unit 274 transmits the total number of added stamps to the stamp accumulation unit 175.

  The recycling amount management unit 277 acquires the customer ID acquired from the collection amount acquisition unit 272, the recycled product ID, and the recovery amount of the recycled product. Based on the customer ID and the recycled product ID, the recycled amount management unit 277 acquires the total recovered amount from the recycled amount table T5, adds the recovered amount of the recycled product to the acquired total recovered amount, and obtains a new total recovered amount. calculate. Then, the recycling amount management unit 277 updates the total collection amount in the recycling amount table T5 to the new total collection amount calculated based on the customer ID and the recycled product ID.

  In addition, the recycling amount management unit 277 acquires the customer ID, the recycling product ID, and the usage amount of the recycling product via the input unit 15. The store clerk inputs the customer ID, the recycled product ID, and the usage amount of the recycled product via the touch panel 150. Based on the customer ID and the recycled product ID, the recycled amount management unit 277 acquires the total used amount from the recycled amount table T5, adds the used amount of the recycled product to the acquired total used amount, and obtains the new total used amount. calculate. Then, the recycling amount management unit 277 updates the total usage amount in the recycling amount table T5 to the new total usage amount based on the customer ID and the recycled product ID.

  When the recycling amount management unit 277 updates the recycling amount table T5, the recycling amount management unit 277 transmits the total usage amount and the total collection amount to the privilege information acquisition unit 274. The privilege information acquisition unit 274 displays the stamp service name of the stamp service, service information, the number of stamps, and the calculated total number of added stamps on the display unit 14, and the total usage amount and the total collection amount received from the recycling amount management unit 277. Is displayed on the display unit 14.

  When the recycle amount table T5 is updated, the recycle amount management unit 277 may calculate the unrecovered amount, the unrecovered rate, and the recovery rate from the total used amount and the total recovered amount. The collected amount, the uncollected rate, and the collected rate may be transmitted and displayed on the display unit 14. If the total use amount and the total collection amount of the recycled products are not managed, the recycle amount management unit 277 is unnecessary, and the items of the total use amount and the total collection amount in the recycle amount table T5 are also unnecessary.

  In this way, the POS terminal 20 manages the amount of recycled products used and collected, and provides information to increase the collection rate of recycled products by presenting such information to store staff and customers during transactions. And services can be provided to customers. In addition, by calculating the unrecovered amount, unrecovered rate, and recovery rate from the used and recovered amount of the recycled product and presenting it to the store clerk and the customer, it is possible to promote the recovery of the recycled product and increase the recovery rate.

[Flowchart showing recycling stamp addition process]
FIG. 16 is a flowchart showing a recycling stamp providing process in the POS terminal 20. When the customer ID, the recycled product ID, and the collected amount of the recycled product are received from the input unit 15, the CPU 27 executes this processing. In addition, about the process same as FIGS. 9-11, the same code | symbol is attached | subjected and the description is abbreviate | omitted.

  In step S41, the collected amount acquisition unit 272 refers to the recycled amount table T5, acquires the collected end quantity based on the customer ID and the recycled product ID received from the input unit 15, and moves the process to step S42.

  In step S42, the collection amount acquisition unit 272 determines whether or not the collection end quantity has been acquired in step S41. If the collected end quantity has been acquired ("YES" in step S42), the process proceeds to step S43. On the other hand, if the collected end quantity has not been acquired ("NO" in step S42), The process moves to step S44.

  In step S43, the recovery amount acquisition unit 272 calculates the exchange recovery amount by adding the recovery end quantity acquired in step S41 and the recovery amount acquired from the input unit 15, and transmits the replacement recovery amount to the detection unit 273. Move processing.

  In step S44, the collection amount acquisition unit 272 transmits the collection amount acquired from the input unit 15 to the detection unit 273 as an exchange collection amount, and the process proceeds to step S45.

  In step S45, the detection unit 273 refers to the recycling stamp service information table T6 based on the exchange collection amount received from the collection amount acquisition unit 272, and determines whether or not a stamp service satisfying the service condition information has been detected. To do. If it can be detected (“YES” in step S45), the process proceeds to step S46. On the other hand, if it cannot be detected (“NO” in step S45), the process proceeds to step S48.

  In step S46, for each stamp service detected in step S45, the privilege information acquisition unit 274 is based on a value obtained by dividing the exchange collection amount by the “collection amount in increments of the reference stamp number” stored in the service condition information. The number of stamps is multiplied by the stamp service, and the number of stamps to be added is calculated, and the remainder is calculated as the collection end quantity that is insufficient for the reference stamp addition unit, and the process proceeds to step S47.

  In step S47, the privilege information acquisition unit 274 calculates the total number of stamps added based on the number of stamps calculated in step S46, the stamp service name detected in step S45, the service information, the number of stamps calculated in step S46, and The total number of added stamps is displayed on the display unit 14, and the process proceeds to step S48.

  In step S48, the privilege information acquisition unit 274, when the process moves from step S45, sets the collected amount received from the input unit 15 as a new collection end quantity, and when the process moves from step S47, The collection end quantity of the record detected from the recycle quantity table T5 is updated based on the customer ID and the recycled product ID using the collection end quantity calculated in S46 as a new collection end quantity.

  As described above, the POS terminal 20 according to the present embodiment can display the contents and the number of stamps to be added for the stamp service provided to the customer according to the collected amount of the recycled product. For this reason, it is possible to promote the collection of recycled products and to improve customer satisfaction and convenience by adding stamps after recognizing the contents of the stamp service. It can be secured.

  Further, in the POS terminal 20 according to the present embodiment, the number of stamps is calculated by adding the fraction at the time of the previous stamp exchange to the current collection amount, and the resulting fraction is managed as a new collection fraction. be able to. For this reason, the collected end quantity that did not satisfy the stamp exchange can be carried over to the next time, and the customer can bring the recycled product without being aware of the collection amount necessary for the stamp exchange.

  In addition, the POS terminal 20 according to the present embodiment can manage the total usage amount and the total recovery amount of the recycled products, and further manage the total usage amount and the total recovery amount from the unrecovered amount, the unrecovered rate, and the recovery rate. You can also For this reason, by displaying the uncollected amount, uncollected rate, and collected rate, the store clerk and the customer can recognize this information, so the store clerk can provide information to increase the collection rate of recycled products. It is possible to prompt the customer to provide services and the like, and the customer can be aware of the collection of recycled products.

  Further, in the present embodiment, the case where the POS terminal 20 is installed in a cleaning agency has been described as an example, and as a recycled product, a hanger or a bag is used. Bottles, used clothes, used paper, milk cartons, trays, etc. can be recycled. As a result, the satisfaction of the user is increased, and the store can acquire and secure customers.

  The present invention is not limited to the above-described embodiments and modifications, and various modifications and applications can be made without departing from the gist of the present invention.

<Additional notes>
[Additional Item 1]
A stamp management device for managing stamps to be added at the time of transaction in a store,
Service information provided by the store to the customer, service condition information indicating a condition for providing the service, and a stamp service information storage unit that stores the number of stamps to be added in the service in association with each other;
From the stamp service information storage unit, a service information acquisition unit that acquires the service information and the number of stamps that are associated with service condition information that is satisfied by transaction feature information that characterizes a transaction;
A display unit for displaying the acquired service information and the number of stamps;
A stamp management device comprising:
[Appendix 2]
A customer identification information acquisition unit for acquiring customer identification information of the customer;
A stamp number storage unit for storing the customer identification information and a master accumulated stamp number indicating the number of accumulated stamps in association with each other;
Based on the acquired customer identification information and the number of stamps acquired by the service information acquisition unit, the master storage stamp number of the stamp number storage unit is updated and stored,
The stamp management device according to item 1, further comprising:
[Additional Item 3]
The stamp management apparatus according to claim 2, wherein the display unit displays the master accumulated stamp number of the stamp number storage unit.
[Additional Item 4]
When the customer forgets the storage medium for storing the customer identification information and the number of customer-side stored stamps held by the customer, when the customer forgets the storage medium in association with the customer information of the customer Forgetting occurrence date and time indicating the date and time, and a retrofit stamp storage unit that stores the stamp number acquired by the service information acquisition unit in the transaction when the storage medium is forgotten, as a retrofit stamp number,
4. The stamp management apparatus according to claim 3, wherein the display unit displays the number of retrofit stamps when the number of retrofit stamps can be acquired based on the customer identification information.
[Additional Item 5]
A customer information storage unit for storing the customer identification information and the mobile terminal information of the customer;
In response to storing the date and time of occurrence of forgetting and the number of retrofit stamps in association with the customer information of the customer in the retrofit stamp storage unit, based on the mobile terminal information of the customer information storage unit, the storage medium A notification unit that notifies the forgotten customer ’s mobile device,
The stamp management device according to item 4, further comprising:
[Additional Item 6]
A communication unit that receives the customer identification information and a post stamp addition instruction from the mobile terminal that has received the notification;
The stamp accumulating unit updates and accumulates the master accumulated stamp associated with the customer identification information based on the number of retrofit stamps associated with the received customer identification information in the retrofit stamp storage unit. The stamp management device according to appendix 5, wherein:
[Additional Item 7]
The stamp management device according to any one of appendix 1 to appendix 6, wherein the transaction feature information is weather information, date information, transaction information, and customer attribute information.
[Additional Item 8]
A collection amount acquisition unit that acquires the collection amount of recycled products;
Recycled product identification information for identifying the recycled product, service information indicating the content of the service provided by the store to the customer for the recycled product, service condition information indicating a condition for providing the service, and addition by the service A recycling stamp service information storage unit that stores the number of stamps to be associated with each other;
With
The service information acquisition unit acquires, in the recycling stamp service information storage unit, the service information and the number of stamps that are associated with service condition information that satisfies the recovery amount acquired by the recovery amount acquisition unit. The stamp management device according to any one of Supplementary Item 1 to Supplementary Item 7, which is characterized.
[Additional Item 9]
The service condition information is a collection amount in increments with the number of reference stamps,
The service information acquisition unit calculates the number of stamps based on the recovered amount and the service condition information, and acquires a recovered fraction quantity that is a fraction that is insufficient for the addition unit with the reference stamp number,
9. The stamp management apparatus according to appendix 8, wherein the display unit displays the collected end quantity.
[Appendix 10]
Corresponding to customer identification information of the customer and the recycled product identification information, comprising a recycled amount storage unit for storing the collected end quantity acquired by the service information acquisition unit,
The service information acquisition unit calculates the number of stamps based on a value obtained by adding the recovery amount of the recycling amount storage unit to the recovery amount and the service condition information, and acquires a new recovery amount. The stamp management device as set forth in appendix 9, wherein:
[Additional Item 11]
The recycle amount storage unit is associated with the customer identification information and the recycle product identification information, together with the collected end quantity, and the total use amount of the recycle product that has been used for the products delivered to the customer in the past, Memorize the total amount collected in the past from the customer,
Item 10. The recycle item management unit includes a recycle amount management unit that updates the total collection amount of the recycle amount storage unit based on a collect amount of the recycle product when the recycle product is collected from the customer. The stamp management device described.
[Additional Item 12]
The recycling amount management unit calculates an unrecovered amount of the unrecovered recycled product from the total usage amount and the total recovery amount in the recycling amount storage unit at the time of the transaction,
The stamp management apparatus according to claim 11, wherein the display unit displays the unrecovered amount calculated by the recycling amount management unit.
[Additional Item 13]
13. The stamp management device according to any one of supplementary items 1 to 12, wherein the store is a cleaning store.

10: POS terminal 20; POS terminal 170; stamp management unit 270; stamp management unit 171; merchandise sales data processing unit 172; transaction characteristic information acquisition unit 173; determination unit 174; privilege information acquisition unit 175; stamp storage unit 176; Processing unit 177; Retrofit processing unit 272; Collection amount acquisition unit 273; Detection unit 274; Benefit information acquisition unit 277; Recycling amount management unit

Claims (7)

A privilege management device for managing a privilege to be added at the time of transaction in a store,
A privilege information storage unit that stores the privilege information provided to the customer by the store, the privilege addition condition indicating the condition for adding the privilege, and the number of privileges added in the privilege information in association with each other,
A determination unit for determining whether or not transaction characteristic information characterizing a transaction satisfies the privilege addition condition;
When the determination unit determines that the privilege addition condition is satisfied, a display unit that displays the number of privileges according to the privilege addition condition;
A privilege management apparatus comprising: A customer identification information acquisition unit for acquiring customer identification information of the customer;
A privilege number storage unit that stores the customer identification information and the master accumulated privilege number indicating the accumulated privilege number;
The privilege management apparatus according to claim 1, comprising: A collection amount acquisition unit that acquires the collection amount of recycled products;
A collected amount storage unit for storing the collected amount;
With
When the said determination part determines with the said transaction characteristic information based on the said collection amount satisfy | filling the said privilege addition conditions, the said display part displays the said privilege number according to the said privilege addition conditions. The privilege management apparatus according to claim 2, wherein   The privilege management apparatus according to claim 3, wherein the display unit displays a fractional quantity of the recycled product that does not satisfy the privilege addition condition. A provision amount storage unit for storing the amount of the recycled product to be given to the customer;
A calculation unit that calculates a return rate based on the given amount of the recycled product and the collected amount of the recycled product stored in the given amount storage unit according to the customer identification information is provided. Item 5. The privilege management apparatus according to item 4.   The privilege management apparatus according to any one of claims 1 to 5, wherein the transaction feature information is weather information, date information, transaction information, and customer attribute information. A program for causing a computer to execute a privilege management method in a privilege management apparatus that includes a privilege information storage unit, a determination unit, and a display unit, and manages a privilege to be added at the time of transaction in a store,
The privilege information storage unit stores the privilege information provided by the store to the customer, the privilege addition condition indicating the condition for adding the privilege, and the number of privileges added in the privilege information in association with each other. Steps,
A second step in which the determination unit determines whether or not transaction characteristic information characterizing a transaction satisfies the privilege addition condition;
A third step of displaying the number of privileges according to the privilege addition condition when the display unit determines that the determination unit satisfies the privilege addition condition;
A program that causes a computer to execute.

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