JP2012128607A - System for providing point system counseling services - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a system that easily provides consumers potentially wishing to receive counseling of experts with counseling services, and that allows manufacturing companies to contribute to the society by bearing costs for consumers to receive counseling.SOLUTION: A system for providing point system counseling services has a host server 4 for managing points issued by manufacturing companies manufacturing products to customers who have bought products by mail order and charges manufacturing companies which have issued points for counseling service fees. Counseling services include medical, beauty, employment, legal, loan credit and marriage services, etc., which provide consultation and support of experts in each field of society, economy and life.

Description

  The present invention relates to a system that provides a counseling service in a point system.

  Conventionally, point member services for establishing customers are widely implemented in retail stores, for example. A general point membership service calculates points for a customer who is a member according to the amount of products purchased by the customer, accumulates the calculated points for each customer, and collects a certain amount of points for a voucher or discount. In exchange for a ticket (for example, Patent Document 1). Also, in retail stores that carry out mail-order sales to customers via the Internet, a service that gives points according to the amount of goods to customers who have purchased goods is known (for example, Patent Document 2).

  Further, as a service through the Internet, a service is known in which a customer can receive counseling by a professional doctor while staying at home (for example, Patent Document 3). In such services, customers can register for membership-based counseling services on their own initiative and receive professional doctor counseling via e-mail and the like.

JP 2003-058952 A JP 2008-146146 A JP 2002-183317 A

  On the other hand, in recent years, there is an increasing demand for social contributions from manufacturers that provide products to retail stores. However, the conventional point system returns profits to the end consumer by the points issued by the retail store. In a system in which a manufacturer company can directly return profits to the end consumer. There wasn't. For this reason, it has been difficult for manufacturers that manufacture products to participate in a social contribution service system that issues points based on product sales and returns profits to customers.

  In addition, for example, consumers who purchase medicines by using mail order are generally patients who are difficult to go to hospitals. Therefore, it can be inferred that consumers who purchase medicines using mail order are seeking medical counseling services at home. However, in the conventional home counseling system, companies and hospitals that provide counseling collect membership fees and expenses from customers, and the burden on the customers is large. Therefore, there has been a problem that even if consumers want to receive professional counseling at home, they cannot easily receive counseling.

  The present invention has been made in view of the above problems, and an object of the present invention is to provide a system in which a company that manufactures products can easily participate in a framework for providing services for social contribution. . It is another object of the present invention to construct a system that can easily provide a counseling service to a consumer who wants to receive professional counseling. Furthermore, it aims at providing the system which can reduce the burden of the cost of the consumer who receives counseling.

  In other words, the present invention basically provides a counseling service to a manufacturer company that has issued points by the host server managing the points issued by the manufacturer company that manufactures products to customers who have purchased products by mail order. It is intended to provide a system that can bear the fee. The counseling service provides various types of specialized consultation and assistance in the social, economic, and life fields, including medical, beauty, employment, law, loan credit, marriage Various things such as associations are included.

  Specifically, a first aspect of the present invention relates to a point-based counseling providing system using a computer that provides a counseling service to a user according to accumulated points.

The counseling providing system according to the present invention includes at least a client, a retail server, a host server, and a counseling server.
The client transmits to the retail server a display unit for displaying product information, an input unit for selecting and inputting a product desired by the user from among the products displayed on the display unit, and the product information selected and input by the input unit. A product information transmission unit is included.
The retail server includes a product information receiving unit that receives product information transmitted from the client, a product database that stores information related to the manufacturer that is the ordering party for each product, and a product information receiving unit that refers to the product database. An order information transmission unit is included for transmitting product order information to the host server together with information about the manufacturer stored in association with the received product information.
The host server includes an ordering information receiving unit that receives information about the manufacturer and product ordering information transmitted from the retail server, and a point calculation that calculates points for the product based on the ordering information of the product received by the ordering information receiving unit. Information relating to the user who ordered the product for the points calculated by the point calculation unit and information relating to the manufacturer received by the ordering information receiving unit are stored and stored for each manufacturer. A point determination unit that determines whether or not the total points accumulated for each manufacturer for the ordered user are equal to or greater than a certain threshold, and the total points are equal to or greater than a certain threshold by the point determination unit If determined, combined with information about the user Including summing point transmission unit that transmits information about Into respect counseling server.
The counseling server includes a summing point receiving unit that receives information on the user and the summing point information transmitted from the host server, and counseling according to the summing point based on the information on the user and the summing point received by the summing point receiving unit. Hosts the service display for displaying information related to services on the client display, the amount calculation unit for calculating amounts related to counseling service information displayed by the service display, and the amount information calculated by the amount calculation unit An amount sending part to be sent to the server is included.
The host server further receives the amount information received from the counseling server, and based on the points stored for each manufacturer by referring to the point database for the amount information received by the amount receiver. A monetary burden calculation unit for calculating a monetary burden for each manufacturer is included.

The counseling providing system according to the present invention may include a client, a retail server, a manufacturer server, a host server, and a counseling server.
The client transmits to the retail server a display unit for displaying product information, an input unit for selecting and inputting a product desired by the user from among the products displayed on the display unit, and the product information selected and input by the input unit. A product information transmission unit is included.
The retail server includes a product information receiving unit that receives product information transmitted from the client, a product database that stores information related to the manufacturer that is the ordering party for each product, and a product information receiving unit that refers to the product database. An order information transmission unit is included that transmits product order information to the manufacturer server of the manufacturer stored in association with the received product information.
The manufacturer server includes an order information receiving unit that receives the order information of the product transmitted from the retail server, a point calculation unit that calculates points for the product based on the order information of the product received by the order information receiving unit, A point transmission unit is included that transmits the point information calculated by the calculation unit to the host server.
The host server stores, for each maker, the point receiving unit that receives the point information transmitted from the maker server, the point received by the point receiving unit, the information about the user who ordered the product, and the manufacturer that issued the point. A point database to be stored and a point determination unit that determines whether or not the summed points obtained by summing up the points accumulated for each manufacturer with respect to the user who ordered the product with reference to the point database is equal to or greater than a certain threshold value; When the point determination unit determines that the total point is equal to or greater than a certain threshold, the total point transmission unit transmits information about the total point to the counseling server together with information about the user.
The counseling server includes a summing point receiving unit that receives summing point information transmitted from the host server, and displays information on the counseling service corresponding to the summing point based on the summing point received by the summing point receiving unit. A service display unit for displaying on the department, an amount calculation unit for calculating the amount related to information on the counseling service displayed by the service display unit, and an amount transmission for transmitting information on the amount calculated by the amount calculation unit to the host server Part.
The host server further receives the amount information received from the counseling server, and based on the points stored for each manufacturer by referring to the point database for the amount information received by the amount receiver. A monetary burden calculation unit that calculates the share of the amount of money for each manufacturer, and a monetary burden information transmission unit that transmits information on the share of the amount of money calculated by the monetary burden calculation unit to the manufacturer server of the manufacturer for each share.

  In this way, the present invention can bear the cost of counseling service by the points issued by the manufacturer company, so that it can meet the demand for social contribution to the manufacturer company and the image of the company using this system It leads to improvement. Further, according to the present invention, since the host server collectively manages points issued by a plurality of manufacturer companies, the manufacturer companies can easily participate in the framework of the present system. Furthermore, since the present invention covers the counseling cost enjoyed by the customer by the points issued by the manufacturer, the customer can easily receive counseling and lead to attracting customers in mail order sales.

  In the present invention, the counseling server preferably further includes a rank table that ranks service contents provided to the user according to the total number of points. The service display unit preferably refers to the rank table and displays information on the counseling service corresponding to the summed point on the display unit of the client based on the summed point received by the summed point receiving unit.

  As described above, the present invention provides a service corresponding to the points accumulated for each customer, and thus motivates the customer to purchase products, and can establish the customer.

  In the present invention, it is preferable that the maker server further includes a member determination unit that determines whether or not the user who ordered the product is a point system member based on information on the user who ordered the product. Then, the point calculation unit only applies to the product based on the order information of the product received by the order information receiving unit only when the user who ordered the product is determined to be a member of the point system by the member determination unit. It is preferable to calculate points. Thus, in the present invention, the use of the system can be a membership system.

Furthermore, in the present invention, the counseling server preferably includes a counselor database, a call state determination unit, and a counselor extraction unit.
The counselor database stores information related to the counselor, information related to the field that the counselor specializes in, and a telephone number directly connected to the counselor.
The call state determination unit determines whether or not the counselor stored in the counselor database is in a state where communication is possible.
The counselor extraction unit searches for information on a field specialized by the counselor stored in the counselor database using the product information selected and input by the client, and the call state determination unit determines that the call is ready. The information on the counselor specializing in the field related to the product ordered by the user and the direct telephone number to the counselor are extracted from the counselor.
And it is preferable that a service display part displays the information regarding the counselor extracted by the counselor extraction part and the direct telephone number to the counselor on the display part of the client.

  As described above, by using the product information selected and input by the client to search the counselor from the counselor database, the counseling service can be provided by the counselor that matches the demand of the customer who operates the client. In addition, since the direct telephone number of the counselor who can currently make a call is displayed on the display unit of the client, the customer who uses this service can immediately talk with the counselor by telephone.

In addition, a second aspect of the present invention relates to a point-based counseling providing method using a computer that provides a counseling service to a user according to accumulated points.
The counseling providing method according to the second aspect of the present invention includes a processing step by a client, a processing step by a retail server, a processing step by a manufacturer server, a first processing step by a host server, and a step by a counseling server. And a second processing step by the host server.
The processing steps by the client are:
A display process for displaying product information;
An input process in which a user-desired product is selected and input from the products displayed in the display step;
A product information transmission step of transmitting the product information selected and input in the input step to the retail server.
The processing steps by the retail server include:
A product information receiving step for receiving product information transmitted from the client;
Order information of products with respect to the manufacturer server of the manufacturer stored in association with the product information received in the product information receiving process with reference to the product database stored in association with information related to the manufacturer that is the supplier for each product Including an ordering information transmission step of transmitting.
The processing steps by the manufacturer server are as follows:
An ordering information receiving step for receiving ordering information of a product transmitted from the retail server;
A point calculation step of calculating points for the product based on the order information of the product received in the order information receiving step;
A point transmission step of transmitting the point information calculated in the point calculation step to the host server.
The processing steps by the host server are as follows:
A point receiving step of receiving point information transmitted from the manufacturer server;
The points received in the point receiving step are associated with the information about the user who ordered the product and the manufacturer that issued the point, referring to the point database stored and stored for each manufacturer, and with respect to the user who ordered the product, A point determination step of adding up the accumulated points for each manufacturer and determining whether the added up points are above a certain threshold;
When the said point determination process determines with the said total point being more than a fixed threshold value, it includes the total point transmission process which transmits the information regarding a total point with respect to the said counseling server together with the information regarding the said user.
The processing steps by the counseling server are as follows:
A summing point receiving step of receiving information on the user and information on the summing points transmitted from the host server;
A service display step for displaying information on the user received in the summing point receiving step and information on the counseling service corresponding to the summing point on the display unit of the client based on the summing point;
An amount calculation step of calculating an amount according to information on the counseling service displayed in the service display step;
A money amount sending step of sending money amount information calculated in the money amount calculating step to the host server;
The second processing step by the host server is as follows:
An amount receiving step of receiving information on the amount transmitted from the counseling server;
For the information on the amount received in the amount receiving step, refer to the point database, and based on the points accumulated for each manufacturer, an amount burden calculating step for calculating a share of the amount for each manufacturer,
A money burden information transmitting step of transmitting the burden information of the money amount calculated in the money burden calculation step to the manufacturer server of the manufacturer for each burden amount.

  ADVANTAGE OF THE INVENTION According to this invention, the system which can reduce the cost burden of the consumer who receives counseling can be provided. Further, according to the present invention, it is possible to provide a system that enables a manufacturer company that manufactures a product to easily participate in a framework for social contribution. Furthermore, according to the present invention, it is possible to provide specialized counseling services to consumers who are seeking counseling potentially at low cost. And the manufacturer's contribution to society can be promoted by the manufacturer company paying the cost of the counseling service enjoyed by consumers.

FIG. 1 is a block diagram of a system in the first embodiment of the present invention. FIG. 2 is a block diagram showing a hardware configuration of the client in the first embodiment of the present invention. FIG. 3 is a diagram showing an example of a product database in the first embodiment of the present invention. FIG. 4 is a diagram showing an example of the point database in the first embodiment of the present invention. FIG. 5A shows an example of a counselor database. FIG. 5B is a diagram illustrating an example of a call state of the counselor. FIG. 5C is a diagram illustrating an example of a rank table. FIG. 6 is a diagram illustrating an example of information on the counselor service displayed on the display unit of the client. FIG. 7 is a flowchart showing an example of the operation of the system in the first embodiment of the present invention. FIG. 8 is a diagram for explaining a second embodiment of the present invention.

  Hereinafter, a first embodiment of the present invention will be described. However, the present invention is not limited to the embodiments described below. That is, the present invention includes a range that is appropriately modified within a range obvious to those skilled in the art from the embodiments described below.

  FIG. 1 is a block diagram for realizing a counseling providing system according to the present invention. As shown in FIG. 1, the system of the present invention is a counseling server system, which includes a client 1, a retail server 2, a manufacturer server 3, a host server 4, and a counseling server 5. These clients and server are connected to each other via an information communication line such as the Internet so that data can be transmitted and received. The client 1 is operated by a user of this system. The retail server 2 provides, for example, a website for mail-order sales, and is managed and maintained by a company that conducts retailing or the like. The manufacturer server 3 is managed and maintained by a manufacturer company that manufactures products to be provided to retail companies. The host server 4 manages points issued by a manufacturer company, and is managed and maintained by, for example, a secretariat that manages a point system constructed by this system. The counseling server 5 is managed and maintained by a counseling company that provides counseling services to users of the system.

  Each server included in this system has an input / output unit, a control unit, a calculation unit, and a storage unit, and these elements are connected by a bus or the like so that information can be exchanged. . In the present embodiment, for example, the work space of the control unit, calculation unit, and storage unit of the retail server 2 functions as the product information transmission unit 21, the product database 22, and the order information transmission unit 23 shown in FIG. Similarly, in the manufacturer server 3, the host server 4, and the counseling server 5, the work spaces of the control unit, the calculation unit, and the storage unit function as elements constituting each server. In the server, when predetermined information is input from the input / output unit, the control unit reads a control program stored in the main memory of the storage unit. And a control part reads the data memorize | stored in the memory | storage part suitably according to the instruction | indication of the control program, and performs a predetermined calculation in a calculating part. Then, the calculation result is temporarily stored in the storage unit, and information is output from the input / output unit.

  FIG. 2 is a block diagram illustrating a hardware configuration example of the client 1. The client 1 includes an input device 101, a CPU 102, an arithmetic device 103, a storage device 104, and an image processing block 105. Each element is connected so that information can be exchanged via the bus 106. The client 1 is connected to an interface (I / F) 107 via the bus 106. The client 1 can be connected to the information recording medium 108 storing the program via the I / F 107. The program stored in the information recording medium 108 is for causing a computer or an image processing apparatus to function as predetermined means. This program is for causing a computer or an image processing apparatus to execute predetermined steps. Note that the memory connected via the I / F 107 may function as all or part of the storage device 104.

  The image processing block 105 includes a graphic processing unit (GPU) 109 and a video RAM (VRAM) 110. The GPU 109 and the VRAM 110 are connected so that information can be exchanged. In the figure, reference numeral 111 denotes a display device (monitor), reference numeral 112 denotes a speaker, reference numeral 113 denotes a camera, and reference numeral 114 denotes a microphone. The client 1 is connected to an information communication line such as an Internet line or a telephone line, and can communicate by transmitting and receiving voice data input to the microphone 114 via the information communication line. In addition, the client 1 can transmit and receive a moving image captured by the camera 113, and can display a received moving image on the monitor 111 to make a so-called videophone.

  In the present embodiment, for example, the input device 101 of the client 1, the CPU 102, the arithmetic device 103, the work space of the storage device 104, the program stored in the information recording medium 108, and the monitor 111 are displayed on the display unit 11 shown in FIG. , Input unit 12 and product information transmission unit 13. When operation information is input from the input device 101, the operation information is transmitted to the CPU 102 via the bus 106. Then, the CPU 102 reads a program stored in the information recording medium 108 and performs a predetermined process. The CPU 102 reads various information stored in the storage device 104 and the information recording medium 108 in accordance with instructions from the program, and performs predetermined calculations in the calculation device 103. The CPU 102 appropriately stores the calculation result in the storage device 104 and outputs appropriate information from the monitor 111 and the speaker 112 using the calculation result.

  As shown in FIG. 1, the client 1 includes a display unit 11, an input unit 12, and a product information transmission unit 13. The client 1 receives information transmitted from the retail server 2 connected through the information communication line. On the display unit 11, for example, a website for mail order provided by a retail server is displayed. The website displays product information such as images and prices of products sold by retail companies, storage points, and manufacturer company names. For the client 1, a product desired by the user is selected and input from the product information displayed on the display unit 11 by the input unit 12 configured by a pointing device such as a mouse. The product information transmission unit 13 transmits information related to the product selected and input by the input unit 12 to the retail server 2. Information related to the product transmitted by the product information transmission unit 13 includes product ID information for specifying the selected and input product, information about the product such as the number of selected products, and the user who selected and input the product. Information for specifying the user who ordered the product such as name, address, telephone number and member registration ID is included.

  As shown in FIG. 1, the retail server 2 includes an order information receiving unit 21, a product database 22, and an order information transmitting unit 23. The order information receiving unit 21 receives the product information transmitted by the product information transmitting unit 13 of the client 1. The information received by the order information receiving unit 21 is temporarily stored in the storage unit of the retail server. The retail server 2 displays the order status of the product, accumulated point information, and current point balance information on the display unit 11 of the client 1 via the mail order site provided.

  The merchandise database 22 stores information relating to the manufacturer company that is the ordering party for each merchandise sold by the retail company. FIG. 4 conceptually shows an example of the product database 22. As shown in FIG. 4, the product database 22 includes, for each product handled by the retail company, for example, the manufacturer name of the product manufacturer, manufacturer information, category information to which the product belongs, and information about the gender that uses the product. It is stored in association. The manufacturer information includes, for example, address information for communicating with the manufacturer server 3, an ID unique to the manufacturer company, and category information to which products manufactured by the manufacturer company belong. The product database 22 can be updated as needed. For example, the product database 22 is updated every time a product sold by mail order increases or decreases, or every time a manufacturer company that provides a product increases or decreases.

  The order information transmission unit 23 reads the stored product information, refers to the product database 22, and stores the product information in association with the product information received by the order information reception unit 21 for the manufacturer server of the manufacturer company. Send product ordering information. That is, based on the example of the product database 22 shown in FIG. 3, when the user of this system selects and inputs the product 1 through the client 1 from the mail-order sales site provided by the retail server 2. , Referring to the manufacturer information stored in the product database 22, transmits information for ordering the product to the manufacturer server 3 of the manufacturer A. The product ordering information includes information about the user who ordered, such as the user ID, ID information of the retail server of the ordering source, information on the price and quantity of the ordered product, and the address of the ordering source.

  The manufacturer server 3 includes an order information receiving unit 31, a point calculation unit 32, a point transmission unit 33, and a member determination unit 34, as shown in FIG. The manufacturer server 3 is provided by a manufacturer company that participates in the framework of this system. The order information receiving unit 31 receives product order information transmitted by the order information transmitting unit 23 of the retail server 2. The received ordering information for the product is temporarily stored in the storage unit of the manufacturer server 3. Basically, the manufacturer company sends the ordered product to the retail company based on the product ordering information transmitted from the retail server 2. Further, the maker server 3 transmits point accumulation information and point balance information of each user to the retail server 2.

  The point calculation unit 32 reads the ordering information of the product received by the stored ordering information receiving unit 31, extracts information on the price and number of the ordered product, and corresponds to the price and number of the ordered product. Calculate points. As a point calculation method, a known method can be used. For example, the product price is multiplied by the number of orders and the solution is multiplied by a predetermined coefficient. Further, for example, a predetermined percentage of the sales of the product is calculated as a point for the product. The point calculation method may be different for each manufacturer server, or may be the same for the manufacturer servers included in the framework of this system. For example, a manufacturer company that wants to make a high social contribution may have a high point return rate for product sales.

  The point transmission unit 33 transmits the point information calculated by the point calculation unit 32 to the host server 4. The point information includes, for example, numerical data of points, ID information of the company manufacturer that issued the points, information for specifying the user who is the point issuing target, and information for specifying the product for which the points are calculated. included.

  Further, the maker server 3 may have a member determination unit 34 that determines whether the user who ordered the product is a member of the point system based on information about the user who ordered the product. . When a user-desired product is selected and input via the client 1 from a website for mail order sales, the retail server 2 requests the client 1 to transmit information on the user who ordered the product. For example, the retail server 2 displays a screen for requesting input of user information on the display unit 11 of the client 1. The retail server 2 receives user information from the client 1 and transmits the user information to the manufacturer server 3 together with the product ordering information. Based on the user information received from the retail server 2, the member determination unit 34 of the manufacturer server 3 determines whether or not the user is a member of the point system. Specifically, the maker server 3 accesses a member database held by the host server 4 through the Internet line, collates the received user information, and determines whether or not the user is a member. Since the member database of the host server 4 stores information on users registered as members, the member determination unit 34 accesses the member database and stores the user information. You can judge that you are a member of this point system. The member database includes information for identifying the user, such as the user's name, address, gender, and membership number. The point calculation unit 32 of the maker server 3 uses the order information received by the order information receiving unit 31 only when the user who ordered the product by the member determining unit 34 determines that the user is a member of the point system. Based on this, an arithmetic process for calculating points for the product is performed.

  In the present embodiment, the case where the maker server 3 includes the order information receiving unit 31, the point calculating unit 32, and the member determining unit 34 has been described. However, the functions of the order information receiving unit 31, the point calculating unit 32, and the member determining unit 34 may be integrated into a host server described later. That is, the host server 4 receives the order information receiving unit 31 that receives the information about the manufacturer and the ordering information of the product transmitted from the retail server 2, and the product based on the ordering information of the product received by the ordering information receiving unit 31. The point calculating part 32 which calculates a point may be included. In addition, the host server 4 may include a member determination unit 34 that determines whether the user who ordered the product is a member of the point system based on information about the user who ordered the product. . In this case, the host server 4 issues points instead of the manufacturer server 3, and collectively manages the issued points.

  As shown in FIG. 1, the host server 4 includes a point reception unit 41, a point database 42, a point determination unit 43, and a summed point transmission unit 44. The host server 4 is managed by the secretariat that executes this system. The host server 4 basically serves as an intermediary between the manufacturer server 3 and a counseling server 5 described later, and manages points and balance of expenses for counseling services. The point reception unit 41 receives the point information transmitted by the point transmission unit of the maker server 3 and temporarily stores it in the storage unit of the maker server 3.

  The point database 42 associates the points received by the point receiving unit 41 with the information about the user who ordered the product and the information of the manufacturer that issued the points, and stores and stores the information for each manufacturer. That is, the points database 42 stores points accumulated for each manufacturer for each user. FIG. 4 is a diagram conceptually showing an example of the point database 42. In the example shown in FIG. 4, the point database 42 stores points owned by the user for each user. As shown in FIG. 4, in the point database 42, in association with ID information for identifying a user, the name of the manufacturer that issued the point to the user, information on the manufacturer that issued the point, issued by the manufacturer Information on the points for each manufacturer that accumulates the points for each manufacturer, the order history of the product and the breakdown of the points, and the summed points obtained by adding the points for each manufacturer for all manufacturers are stored. The information regarding the manufacturer that issued the point includes, for example, an address for accessing a server provided by the manufacturer, a manufacturer ID, and category information to which the manufacturer belongs. The manufacturer-specific points are the accumulated points corresponding to the products ordered by the user. However, when the user enjoys the counseling service, the points according to the counseling service are subtracted. The product order history is information that stores and stores information related to products that the user has ordered using the system in the past, and points corresponding to the products are stored along with the stored product information. Yes. The total point is the total of all the manufacturer-specific points accumulated for each manufacturer, and this total point is substantially the value of the point held by the user.

  The point determination unit 43 refers to the point database 42, adds up the points accumulated for each manufacturer for the user who ordered the product, and determines whether the combined points are equal to or greater than a certain threshold. That is, the point database 42 stores the manufacturer-specific points accumulated for each user for a certain user. Accordingly, the determination unit 23 adds the manufacturer-specific points stored in the point database 42 for each manufacturer, performs a process of calculating the added points held by the user who ordered the product, and calculates the calculated added points to the host server. 4 temporarily (for example, the point database 42). And the point determination part 43 reads the memorize | stored summation point, and judges whether the summation point is more than a fixed threshold value. The user can receive a counseling service when the total points are equal to or greater than a certain threshold. Therefore, the threshold value may be set for each stage according to the rank of the service content. Moreover, the information regarding a fixed threshold value is memorize | stored in the memory | storage part of the host server 4, and it is good also as updating the value of a threshold value suitably.

  When the point determination unit 43 determines that the total point is equal to or greater than a certain threshold, the total point transmission unit 44 sends information about the total point to the counseling server 5 together with information about the user who purchased the product. Send. The total point transmission unit 44 includes, for example, information for identifying a user such as the name, address, member registration ID, and information on the product purchase history stored in the point database 42 of the user who purchased the product, The summation point data is transmitted to the counseling server 5. Note that the summed point transmission unit 44 selects whether or not to accept the counseling service from the display unit 11 of the client 1 when the point determining unit 43 determines that the summed point is equal to or greater than a certain threshold. It is also possible to display a screen for causing the user who purchased the product to select whether or not to receive the counseling service. In this case, only when receiving the counseling service from the input unit 12 of the client 1 is selected and inputted, the summing point transmitting unit 44 sends information about the summing points together with information about the user who purchased the product to the counseling server 5. Send to.

  The host server 4 further includes a money amount receiving unit 45, a money amount calculating unit 46, and a money amount information transmitting unit 47. However, specific explanation of these elements will be given after explaining the configuration of the counseling server 5 for convenience of explanation.

  As shown in FIG. 1, the counseling server 5 includes a summing point receiving unit 51, a service display unit 52, an amount calculation unit 53, an amount transmission unit 54, a counselor database 55, a call state determination unit 56, and a counselor extraction unit 57. In this system, the counseling server 5 is managed and maintained by a company that provides a counseling service to users who operate clients. The summing point receiving unit 51 receives information on the user who purchased the product transmitted by the summing point transmitting unit 44 of the host server 4 and information on the summing points held by the user, and temporarily stores them in the storage unit of the counseling server 5. To remember.

  The service display unit 52 purchases the product based on the information on the user who purchased the product received by the summing point receiving unit 51 and the information on the counseling service corresponding to the summing point based on the information on the summing point held by the user. Displayed on the display unit 11 of the user's client 1. Specifically, the service display unit 52 identifies the client 1 of a user who desires to receive a counseling service based on information regarding the user who purchased the product. And the service display part 52 displays the information regarding the counseling service according to the accumulated sum points on the display part 11 of the identified client 1 through the information communication line.

  Here, the information regarding the counseling service displayed on the display unit 11 of the client 1 by the service display unit 52 of the counseling server 5 may be in various forms. For example, a screen explaining the effective handling of products purchased by the user, a screen displaying coupons that reduce the cost of a specific counseling service, and a voucher that can be used when receiving a specific counseling service This is a screen for displaying a contact number such as a telephone number or an e-mail address for directly interacting with a professional counselor registered in the counseling server via a telephone line. As described above, since information related to the counseling service is displayed on the display unit 11 of the client 1, the user can receive the counseling service using the information. The content of the counseling service is to provide various specialized consultations in social, economic, and life fields, including medical, beauty, employment, law, loan credit, and marriage. Various things are included.

  Here, it is preferable that the counseling server 5 further includes a rank table that ranks service contents provided to the user according to the total number of points. The service display unit 52 can display information on the counseling service corresponding to the summed point on the display unit 11 of the client 1 based on the summed point received by the summed point receiving unit 51 with reference to the rank table. preferable. The counseling information displayed on the display unit 11 of the client 1 by the service display unit 52 can be ranked according to, for example, the cost of counseling reduction, the counseling time, and the quality of the counselor performing the counseling. Accordingly, rank information corresponding to the service contents of such counseling is stored in the rank table, and the service display unit 52 stores the service information corresponding to the total points owned by the user based on the rank information. Is preferably displayed on the display unit 11. Therefore, since the user can enjoy a service having a rank suitable for the total points owned by the user, the user is motivated to accumulate points.

  Furthermore, the counseling server 5 includes a counselor database 55, a call state determination unit 56, and a counselor extraction unit 57.

  The counselor database 55 stores information related to the counselor, information related to the field specialized in the counselor, and a direct telephone number to the counselor. FIG. 5A is a diagram conceptually illustrating an example of information stored in the counselor database 55. As shown in FIG. 5A, the counselor database 55 stores a counselor number, a counselor name, a direct telephone number to the counselor, a specialized field of the counselor, and a gender of the counselor in association with each other. Each counselor has one or more specialized fields, and information on each specialized field is stored in the counselor database.

  The call state determination unit 56 determines whether each counselor stored in the counselor database 55 is in a state in which a call can be made. For example, the counselor logs on to the counseling server 5 when starting a counseling service. Further, the counseling server 5 is connected to a telephone used by the counselor, and manages the incoming status and the call status of the counselor's telephone. For this reason, the call state determination unit 56 is able to call each counselor stored in the counselor database 55 from the information of the counselor who is logged on to the counseling server 5 and the reception status and call status of the counselor's telephone. It can be determined whether or not there is. FIG. 5B is a conceptual diagram for showing an example of a call status of each counselor stored in the counselor database 55. For example, since the counselor No. 165 is logged on the counseling server 5 and there is no incoming call to the telephone, the call state determination unit 56 determines that a call is possible. On the other hand, the counselor No. 166 is logged on to the counseling server 5, but since the telephone is busy, the call state determination unit 56 determines that the call is impossible. Further, since the counselor No. 167 has not logged on to the counseling server 5, the call status determination unit 56 determines that the call is impossible.

  In the counselor database 55, a rank table is formed as shown in FIG. In the rank table, for example, as shown in FIG. 5C, the rank of the counselor (rank A, rank B, rank C, etc.) and the counselor registration number are associated with each other. The rank of the counselor is determined depending on, for example, counseling experience, counseling ability, popularity from users, and the like. The rank table can be changed as appropriate.

  The counselor extraction unit 57 searches for information related to the field specialized by the counselor stored in the counselor database 55 using the product information selected and input by the input unit 12 of the client 1. Then, the counselor extraction unit 57 provides information on the counselor specialized in the field related to the product ordered by the user from the counselors determined to be in a call-ready state by the call state determination unit 56 and the counselor. Extract the direct phone number of.

  Specifically, the product information selected and input by the input unit 12 of the client 1 includes, for example, the product name, the category to which the product belongs, and the description of the product included in the web page on which the product is posted. Information for specifying the product is included. For example, since the product name and the category to which the product belongs are stored in the product database 22 of the retail server 2, the counseling server 5 accesses the retail server 2 and the counselor extraction unit 57 stores these information from the product database 22. Is read. The counselor extraction unit 57 extracts a word for specifying a product from the description of the product included in the web page on which the product is posted. A known method may be used to extract words from the web page.

  Then, the counselor extraction unit 57 searches the counselor database 55 using the read product information, and is stored in the counselor database 55 from the counselors determined to be in a state in which a call can be made by the call state determination unit 56. The counselor whose words are included in the product information is extracted from the specialized field of each counselor. For example, if the product name is “shoulder unit” and the category to which the product belongs is “stiff shoulder”, a “165” shoulder counselor as shown in FIG. Extracted.

  The counselor extraction unit 57 may extract a gender counselor that matches the gender of the user based on the gender information of the user who purchased the product. The determination of the user's gender may be, for example, using information input by the user or using information stored in the member database of the host server 4. Further, the counselor extraction unit 57 specifies whether the product is used by men or women from the characteristics of the product, and uses information on the gender that uses the specified product. The counselors to be extracted may be further narrowed down. For example, the merchandise database 22 of the retail server 2 stores the sex that uses the merchandise for each merchandise. The counselor database 55 also stores the gender of the counselor. Therefore, the counselor extraction unit 57 extracts a counselor whose gender matches the gender that uses the product. As a result, the user can easily consult a counselor with the same surname even if it is difficult to talk to the opposite sex.

  Then, the service display unit 52 displays the information about the counselor extracted by the counselor extraction unit 57 and the direct telephone number to the counselor on the display unit 11 of the client 1. The information related to the counselor includes information stored in the counselor database 55, and includes, for example, the name, specialized field, and sex of the counselor. FIG. 6 shows an example in which the service display unit 52 displays information about the counselor and a direct telephone number to the counselor on the display unit 11 of the client 1. For example, FIG. 6 shows the telephone numbers and genders of three counselors who are experts in eliminating stiff shoulders. Since the client 1 has the speaker 112 and the microphone 114, it can communicate directly with the counselor via the information communication line. For this reason, when the “call” icon displayed on the display unit 11 is selected and input, the telephone number displayed on the display unit is automatically called. Therefore, the user can interact with the counselor selected by the user with one click.

  The amount calculator 53 calculates an amount corresponding to the information regarding the counseling service displayed by the service display unit 52. Basically, when information about the counseling service is displayed on the client 1 by the counseling server 5, the counseling company provides some services to the user, so the counseling company incurs a cost corresponding to the service provided. To do. The amount calculator 53 calculates the amount of expenses according to the service provided by the counseling company. An example of the amount of the cost according to the service is the total amount of the counselor's time charge, the actual cost of goods used for the counseling, the consumption tax, etc., and may be different depending on the company or hospital providing the counseling service. The amount calculation unit 53 performs a predetermined calculation based on information stored in the counseling server 5 or information input to the counseling server 5 to calculate these amounts.

  The money amount sending unit 54 sends money amount information corresponding to the information related to the counseling service calculated by the money amount calculating unit 53 to the host server 4. In this way, by sending the counseling cost data to the host server 4 via the counseling server 5, the counseling company charges the counseling cost to the secretariat of this system. The counseling fee is paid to the counseling company by the secretariat of this system. Therefore, even when there are a plurality of companies that provide counseling, all of these counseling companies only have to charge the counseling fee to the secretariat, and the counseling expense balance is collectively managed by the host server 4 of the secretariat. can do.

  Here, the host server 4 includes the amount receiving unit 45, the amount burden calculating unit 46, and the amount burden information transmitting unit 47 as described above. The amount receiving unit 45 receives the amount information of the counseling service transmitted from the counseling server 5 and temporarily stores the amount information in the storage unit of the host server 4.

  The money amount calculation unit 46 refers to the point database 42 and calculates a share for each manufacturer of the amount of the counseling service received by the money reception unit 45 based on the points accumulated for each manufacturer. That is, the monetary burden calculation unit 46 performs a predetermined calculation on the monetary value of the counseling service according to the ratio of the manufacturer-specific points stored in the point database 42, and determines the share of each manufacturer. For example, referring to the example of the point database 42 shown in FIG. 4, in this example, 69 points for manufacturer A and 35 points for manufacturer B are stored for user α, and user α is stored. Has a total of 104 points. Here, it is assumed that the user α enjoys the service for 100 points by the counseling company when the total points exceed a certain threshold. Then, 100P is subtracted from the total points of the user α, and the manufacturer-specific points are also subtracted according to the service. Here, the remaining summed points (4P) are allocated to each manufacturer (2P). Therefore, 67P is subtracted from the manufacturer-specific points of manufacturer A, and 33P is subtracted from the manufacturer-specific points of manufacturer B. At this time, the amount corresponding to the point deducted from the manufacturer-specific points is a share of each manufacturer. Therefore, in the example shown in FIG. 4, when the counseling amount is 100%, the proportion of the cost borne by manufacturer A is 67%, and the proportion of the cost borne by manufacturer B is 33%. Then, according to this ratio, the burden to be borne by each manufacturer is determined. In addition, the calculation method of the burden amount according to a point is not limited to the said method, What is necessary is just to use other arbitrary calculation methods.

  The amount payment information transmitting unit 47 transmits information on the amount of money calculated by the amount burden calculating unit 46 to the manufacturer server 3 of each manufacturer for each burden. That is, in the above-described example, the money amount burden information transmission unit 47 transmits information on the burden amount of 67% of the counseling cost to the manufacturer server 3 of the manufacturer A, and 33% of the counseling cost to the manufacturer server 3 of the manufacturer B. Send information on the amount of the burden. Normally, the manufacturer company that has received the information on the cost burden pays the burden to the secretariat that manages the host server 4. Therefore, if this system is used, each maker company can be charged with counseling costs fairly according to the value of the points issued by the maker. In addition, manufacturers can contribute to society by sharing a part of consumer counseling costs through the point system. Furthermore, since the host server 4 managed by the secretariat collectively manages the sharing of counseling costs according to points, the manufacturer company only has to pay the sharing costs according to the points to the secretariat. You can easily participate in the framework for providing services for.

  Hereinafter, a basic operation example of the present system will be described with reference to FIG.

  A screen of a website provided by the retail server 2 is displayed on the display unit 11 of the client 1. An example of the website is a site for mail-order sales, and information on products handled by retail companies owned by the retail server 2 is displayed on the display unit 11 of the client 1. Then, a product desired by the user is selected and input from the information about the product displayed on the display unit 11 via the input unit 12 of the client 1 (step S1). The input unit 12 of the client 1 selects and inputs the product. The information on the merchandise thus obtained is transmitted to the retail server, and the point accumulation routine processing from step S2 to step S7 is performed thereafter.

(Point accumulation routine processing)
The retail server 2 receives the product information transmitted from the client 1 by the product information receiving unit 21. Then, with reference to the product database 22, the order information transmission unit 23 transmits product order information to the manufacturer server 3 of the manufacturer stored in association with the product information (step S2).

  The manufacturer server 3 receives the ordering information of the product transmitted from the retail server 2 by the ordering information receiving unit 31. Then, the point calculation unit 32 of the manufacturer server 3 calculates points for the ordered product based on the ordering information of the product received by the ordering information receiving unit 31. Then, the point transmitter 33 transmits the point information calculated by the point calculator 32 to the host server 4 (step S3).

  The host server 4 receives the point information transmitted from the manufacturer server 3 by the point receiving unit 41. Then, the points received by the point receiving unit 41 are associated with the information about the user who ordered the product and the manufacturer that issued the points, and are stored in the point database 42 that is stored and stored for each manufacturer (step S4). Thereafter, the point determination unit 43 refers to the point database 42 and adds up the points accumulated for each manufacturer with respect to the user who ordered the product, and determines whether or not the combined point is equal to or greater than a certain threshold value. (Step S5).

  When the point determination unit 43 determines that the summed point is less than a certain threshold, the host server 4 notifies the manufacturer server 3 of the summed point value. The manufacturer server 3 to which the value of the summed point is passed notifies the retail server 2 of the receipt of the product ordering information transmitted by the retail server 2 and the value of the summed point (step S6).

  The retail server 2 notified of the value of the summed point notifies the client 1 of the receipt of the product selection information transmitted by the client 1 and the value of the summed point (step S7). For example, the notified sum point value is displayed on the user-specific page of the website provided by the retail server 2. As a result, the point accumulation routine process ends.

(Service provision processing)
On the other hand, when the point determination unit 43 determines that the total point is equal to or greater than a certain threshold, the host server 4 uses the total point transmission unit 44 to send information about the total point together with information about the user to the counseling server 5. Send to.

  The counseling server 5 receives the information on the user and the information on the summed points transmitted from the host server 4 by the summed point receiving unit 51. Then, based on the information on the user and the summed point received by the summed point receiving unit 51, information on the counseling service corresponding to the summed point is displayed on the display unit 11 of the client 1 (step S8).

  At this time, for example, information on the counselor and a direct telephone number to the counselor as shown in FIG. 6 are displayed on the display unit 11 of the client 1. For example, in the state shown in FIG. 6, the telephone numbers and genders of three counselors are displayed as specialists for eliminating stiff shoulders. And since the client 1 has the speaker 112 and the microphone 114, it can talk directly with the counselor via the information communication line. For this reason, when the “call” icon displayed on the display unit 11 is selected and input, the telephone number displayed on the display unit is automatically called. Therefore, the user can interact with the counselor selected by the user with one click, and can enjoy the counseling service (step S9).

  When the counseling service ends, the counseling server 5 calculates the amount according to the information related to the counseling service displayed on the display unit 11 of the client 1 by the service display unit 52 by the amount calculation unit 53. Then, the counseling server 5 transmits the amount information calculated by the amount calculation unit 53 to the host server 4 by the amount transmission unit 54 (step S10).

  Next, the host server 4 receives the information on the amount transmitted from the counseling server 5 by the amount receiving unit 45. Then, the money amount calculation unit 46 refers to the point database 42 for information on the money amount received by the money amount receiving unit 45, and calculates the share of the money amount for each manufacturer based on the points accumulated for each manufacturer. . Thereafter, the host server 4 transmits the information on the amount of money calculated by the amount of money calculation unit 46 to the manufacturer server 3 of the manufacturer for each burden by the amount of money information transmission unit 47 (step S11). At this time, the manufacturer-specific points corresponding to the share transmitted to each manufacturer server 3 are subtracted from the manufacturer-specific points stored in the point database 42. Then, the point database 42 is updated to the manufacturer-specific points after the subtraction.

  Each maker server 3 that has received the share of the counseling service cost from the host server 4 performs processing for paying the respective share to the secretariat that manages the host server 4. Then, each manufacturer server 3 notifies the host server 4 that the payment of expenses has been completed (step S12).

  The host server 4 notified from each maker server 3 that the payment of expenses has been completed notifies the counseling server 5 to that effect. Then, the secretariat of this system that manages the host server 4 pays a counseling fee to the counseling company that manages the counseling server 5 (step S13).

  In this way, each manufacturer company can be given a counseling fee fairly according to the value of the points issued by that manufacturer. In addition, manufacturers can contribute to society by sharing a part of consumer counseling costs through the point system. Furthermore, since the host servers managed by the secretariat collectively manage the sharing of counseling costs according to points, the manufacturer company only has to pay the sharing costs according to the points to the secretariat. Can easily participate in the framework for providing services.

  Hereinafter, a second embodiment of the present invention will be described with reference to FIG. In the present embodiment, an example in which the host server 4 includes an order information receiving unit 31, a point calculation unit 32, and a member determination unit 34 will be described. That is, the host server 4 issues points and collectively manages the issued points.

  In the present embodiment, first, a client-desired product is selected and input to the client 1 from the website provided by the retail server 2 via the input unit 12. When the product is selected, the client 1 transmits the order information of the product desired by the user to the retail server 2 by the product information transmission unit 13.

  The retail server 2 may display on the display unit 11 of the client 1 a prompt to register for the membership service of the point system when a user-desired product is selected by the client 1. When the user wishes to register as a member, the retail server 2 transmits information about the user input via the client 1 to the host server 4. Information about the user transmitted from the retail server 2 to the host server 4 is accumulated and stored in the member database of the host server 4. When the user information is stored in the member database, the host server 4 assigns a member number for each user. Information regarding the assigned membership number is transmitted to the retail server 2 and displayed on a website provided by the retail server 2.

  When a desired product is ordered by the user, the retail server 2 refers to the product database 22. The product database 22 stores information related to the manufacturer that is the ordering party for each product. Here, the information on the manufacturer stored in the product database 22 includes information on whether or not the manufacturer is participating in the framework of the point system. Accordingly, the retail server 2 can refer to the product database 22 to determine whether or not the supplier of the product ordered by the user is a manufacturer participating in the framework of the point system. For example, referring to the example of FIG. 8, the manufacturer server 3A is a server managed by a manufacturer that does not participate in the framework of the point system, and the manufacturer server 3B participates in the framework of the point system. A server managed by a manufacturer. When the retail server 2 determines that the ordering party of the product ordered by the user is a manufacturer participating in the framework of this point system, the retail server 2 sends the information regarding the ordering manufacturer together with the ordering information of the product to the host server 4. Send to. At this time, the retail server 2 may also transmit the member information of the user who ordered the product to the host server 4 together. If the retail server 2 determines that the supplier of the product ordered by the user is a manufacturer participating in the framework of the point system, the retail server 2 directly sends the product order information to the manufacturer server 3A. Send.

  The host server 4 that has received the order information of the product calculates points for the product based on the order information such as the price of the product. The calculated points are stored in the point database 42 for each manufacturer that is the ordering party for the product. The points are managed for each user, and are accumulated in the point database 42 every time the points are calculated. The total points obtained by adding the points accumulated for each user in the point database 42 can be displayed on the website provided by the host server 4. The website provided by the host server 4 can be browsed by the client 1 via the website provided by the retail server 2. That is, if the client 1 browses the website provided by the host server 4 via the website provided by the retail server 2, the client 1 obtains the summed points obtained by adding the points accumulated for each user in the point database 42. Can be confirmed. Note that the host server 4 may transmit to the retail server 2 information regarding the total points obtained by adding the points accumulated for each user in the point database 42. And the retail server 2 which received the information regarding a total point may be made to display a total point on the website which can be browsed by the client 1. FIG.

  Further, the host server 4 refers to the point database 42 and charges the manufacturer based on the points accumulated for each manufacturer. The manufacturer server 3 to which the host server 4 transmits accounting information based on the accumulated points is a server managed by a manufacturer participating in the framework of this point system. If it demonstrates based on the example shown by FIG. 8, the host server 4 will transmit accounting information with respect to the manufacturer server 3B. The manufacturer that manages the manufacturer server 3 </ b> B that has received the charging information from the host server 4 pays the amount according to the charging information to the secretariat that manages the host server 4.

  On the other hand, when the host server 4 determines that the accumulated points accumulated for each user are equal to or greater than a certain threshold, the host server 4 transmits information about the users and information about the combined points to the counseling server 5. At this time, the counseling company that manages the counseling server 5 may pay the counseling cost provided to the user by the secretariat to the counseling company.

  When the counseling server 5 receives information about the user and information about the summing points from the host server 4, the counseling server 5 displays information about the counseling service on the display unit 11 of the client 1. For example, the counseling server 5 displays on the display unit 11 of the client 1 a screen for explaining an effective handling method of a product purchased by the user and a screen displaying advice contents for each of various problems and issues. Further, for example, the counseling server 5 displays on the display unit 11 of the client 1 contact information such as a telephone number and an e-mail address for directly interacting with a specialized counselor registered in the counseling server via a telephone line. To do. In this case, the counseling server 5 displays on the display unit 11 of the client 1 a screen for explaining the effective handling method of the product purchased by the user and a screen displaying the advice contents for each problem and problem, and still cannot be solved. Sometimes, various displays such as a telephone number and a mail address for direct dialogue with a professional counselor are displayed on the display unit 11 of the client 1 in stages.

  The product ordered by the client 1 is sold from the manufacturer that manages the manufacturer server 3 to the retail company that manages the retail server 2 and is delivered to the user by the retail company 2. Further, the counseling cost provided by the counseling company is not limited to the fee collected from the manufacturer according to the points, but may be a partial burden on the user, for example. In addition, the secretariat may charge a membership fee separately from the manufacturer according to the points.

  In addition, the secretariat periodically collects a fixed amount of membership fee, for example, 1 million yen / month from the manufacturer companies participating in the point system, and also periodically from the user who is a member of the point system. For example, 100 yen / month may be collected, and the counseling fee provided by the counseling company may be borne by these membership fees. For example, the host server 4 periodically sends membership fee information to the manufacturer server 3B every month, and the manufacturer that manages the manufacturer server 3B that receives the membership fee information provides the membership fee information to the secretariat that manages the host server 4. In addition to paying the corresponding membership fee, the host server 4 periodically sends membership fee information to the client 1 via the retail server 2 every month, and the user of the client 1 who receives this membership fee information manages the host server 4 A membership fee corresponding to the membership fee information may be paid to the station. In this case, the counseling server 5 displays a service display unit 52 for displaying information related to the counseling service on the display unit 11 of the client 1 or the counseling service displayed by the service display unit 52 as in the first embodiment. It is not necessary to provide the amount calculation unit 53 for calculating the amount of information related to the information and the amount transmission unit 54 for transmitting the amount information calculated by the amount calculation unit 53 to the host server 4. The amount receiving unit 45 that receives the amount information transmitted from the counseling server 5 or the amount information received by the amount receiving unit 45 is referred to the point database and based on the points accumulated for each manufacturer. It is also necessary to provide a monetary burden calculation unit 46 for calculating the monetary burden. , Simplifying the system configuration.

The present invention can be suitably used in the distribution industry such as mail order and the service industry for counseling.

DESCRIPTION OF SYMBOLS 1 Client 2 Retail server 3 Manufacturer server 4 Host server 5 Counseling server 11 Display unit 12 Input unit 13 Product information transmission unit 21 Product information reception unit 22 Product database 23 Order information transmission unit 31 Order information reception unit 32 Point calculation unit 33 Point transmission Unit 34 Member Judgment Unit 41 Point Receiving Unit 42 Point Database 43 Point Judgment Unit 44 Total Point Transmitting Unit 45 Amount Receiving Unit 46 Amount Reimbursement Calculation Unit 47 Amount Reimbursement Information Transmitting Unit 51 Total Point Receiving Unit 52 Service Display Unit 53 Amount Calculation Unit 54 Amount sending unit 55 Counselor database 56 Call status determining unit 57 Counselor extracting unit 101 Input device 102 CPU
103 arithmetic unit 104 storage device 105 image processing block 106 bus 107 I / F
108 Information recording medium 109 GPU
110 VRAM
111 Display Screen 112 Speaker 113 Camera 114 Microphone

Claims (6)

A point-based counseling providing system using a computer that provides a counseling service to users according to accumulated points,
Including a client, a retail server, a host server, and a counseling server,
The client
A display for displaying product information;
An input unit for selecting and inputting a product desired by the user from among the products displayed on the display unit;
A product information transmitting unit that transmits the product information selected and input by the input unit to the retail server;
The retail server is
A product information receiving unit for receiving product information transmitted from the client;
A product database that stores information related to the manufacturer that is the supplier for each product,
Including an order information transmitting unit that refers to the product database and transmits the order information of the product to the host server together with information on the manufacturer stored in association with the product information received by the product information receiving unit;
The host server
An order information receiving unit for receiving information related to the manufacturer and order information for the product transmitted from the retail server;
A point calculation unit for calculating points for the product based on the order information of the product received by the order information receiving unit;
A point database that stores the points calculated by the point calculation unit, the information about the user who ordered the product and the information about the manufacturer received by the ordering information receiving unit, and accumulated and stored for each manufacturer;
A point determination unit that refers to the point database, adds up the points accumulated for each manufacturer for the user who ordered the product, and determines whether the added up points are equal to or greater than a certain threshold value; ,
When the point determination unit determines that the total point is equal to or greater than a certain threshold, the information includes a total point transmission unit that transmits information about the total point to the counseling server together with information about the user. ,
The counseling server is
A summing point receiving unit for receiving information on the user and information on the summing points transmitted from the host server;
A service display unit for displaying, on the display unit of the client, information on the counseling service according to the summation point based on the information on the user received by the summation point receiving unit and the summation point;
An amount calculation unit for calculating an amount related to information on the counseling service displayed by the service display unit;
An amount sending unit for sending information on the amount calculated by the amount calculating unit to the host server;
The host server further includes:
An amount receiving unit for receiving information on the amount transmitted from the counseling server;
With respect to the amount information received by the amount receiving unit, the point database is referred to, and based on the points accumulated for each manufacturer, an amount burden calculating unit for calculating a share of the amount for each manufacturer is provided.
Counseling system. A point-based counseling providing system using a computer that provides a counseling service to users according to accumulated points,
Including a client, a retail server, a manufacturer server, a host server, and a counseling server,
The client
A display for displaying product information;
An input unit for selecting and inputting a product desired by the user from among the products displayed on the display unit;
A product information transmitting unit that transmits the product information selected and input by the input unit to the retail server;
The retail server is
A product information receiving unit for receiving product information transmitted from the client;
A product database that stores information related to the manufacturer that is the supplier for each product,
Including an order information transmitting unit that refers to the product database and transmits product order information to a manufacturer server of a manufacturer stored in association with the product information received by the product information receiving unit;
The manufacturer server
An ordering information receiving unit for receiving ordering information of products transmitted from the retail server;
A point calculation unit for calculating points for the product based on the order information of the product received by the order information receiving unit;
A point transmission unit that transmits information of the points calculated by the point calculation unit to the host server,
The host server
A point receiving unit for receiving point information transmitted from the manufacturer server;
A point database for associating the points received by the point receiving unit with information relating to the user who ordered the product and the manufacturer that issued the points, and storing and storing for each manufacturer;
A point determination unit that refers to the point database, adds up the points accumulated for each manufacturer for the user who ordered the product, and determines whether the added up points are equal to or greater than a certain threshold value; ,
When the point determination unit determines that the total point is equal to or greater than a certain threshold, the information includes a total point transmission unit that transmits information about the total point to the counseling server together with information about the user. ,
The counseling server is
A summing point receiving unit for receiving information on the user and information on the summing points transmitted from the host server;
A service display unit for displaying, on the display unit of the client, information on the counseling service according to the summation point based on the information on the user received by the summation point receiving unit and the summation point;
An amount calculation unit for calculating an amount related to information on the counseling service displayed by the service display unit;
An amount sending unit for sending information on the amount calculated by the amount calculating unit to the host server;
The host server further includes:
An amount receiving unit for receiving information on the amount transmitted from the counseling server;
For the information on the amount received by the amount receiving unit, referring to the point database, based on the points accumulated for each manufacturer, an amount burden calculating unit for calculating the share of the amount for each manufacturer,
An amount burden information transmitting unit that transmits information on the amount of money calculated by the amount burden calculating unit to the manufacturer server of the manufacturer for each burden amount;
Counseling system. The counseling server is
It further has a rank table that ranks the contents of services provided to users according to the total number of points,
The said service display part displays the information regarding the counseling service according to the total point on the display part of the said client based on the total point received by the said total point reception part with reference to the said rank table. Counseling providing system as described. The manufacturer server
A member determination unit for determining whether or not the user who ordered the product is a member of the point system based on information on the user who ordered the product;
The point calculation unit determines the product based on the order information of the product received by the order information receiving unit only when the user who ordered the product is determined to be a member of the point system by the member determination unit. The counseling providing system according to claim 2 or 3, wherein a point for is calculated. The counseling server is
Information about the counselor, information about the field that the counselor specializes in, a counselor database that stores the telephone number directly connected to the counselor, and
A call state determination unit for determining whether or not the counselor stored in the counselor database is in a call-enabled state;
Using the product information selected and input by the client, the counselor stores information on a field specialized in the counselor stored in the counselor database, and the call state determination unit determines that the call is ready. A counselor extraction unit that extracts information on a counselor specialized in a field related to the product ordered by the user from the counselor and a direct telephone number to the counselor;
The said service display part displays the information regarding the counselor extracted by the said counselor extraction part, and the direct telephone number to the said counselor on the display part of the said client. Counseling system. A point-based counseling providing method using a computer that provides a counseling service to a user according to accumulated points,
Including a processing step by a client, a processing step by a retail server, a processing step by a manufacturer server, a first processing step by a host server, a step by a counseling server, and a second processing step by a host server,
The processing steps by the client are:
A display process for displaying product information;
An input process in which a user-desired product is selected and input from the products displayed in the display step;
A product information transmission step of transmitting the product information selected and input in the input step to the retail server,
The processing steps by the retail server include:
A product information receiving step for receiving product information transmitted from the client;
Order information of products with respect to the manufacturer server of the manufacturer stored in association with the product information received in the product information receiving process with reference to the product database stored in association with information related to the manufacturer that is the supplier for each product Including an order information transmission process for transmitting
The processing steps by the manufacturer server are as follows:
An ordering information receiving step for receiving ordering information of a product transmitted from the retail server;
A point calculation step of calculating points for the product based on the order information of the product received in the order information receiving step;
Including a point transmission step of transmitting information on the points calculated in the point calculation step to the host server,
The processing steps by the host server are as follows:
A point receiving step of receiving point information transmitted from the manufacturer server;
The points received in the point receiving step are associated with the information about the user who ordered the product and the manufacturer that issued the point, referring to the point database stored and stored for each manufacturer, and with respect to the user who ordered the product, A point determination step of adding the points accumulated for each manufacturer and determining whether the added points are equal to or greater than a certain threshold;
A summation point transmitting step of transmitting information relating to the summation point to the counseling server together with information relating to the user when the summation point is determined to be equal to or greater than a certain threshold in the point determination step; ,
The processing steps by the counseling server are as follows:
A summing point receiving step of receiving information on the user and information on the summing points transmitted from the host server;
A service display step for displaying information on the user received in the summing point receiving step and information on the counseling service corresponding to the summing point on the display unit of the client based on the summing point;
An amount calculation step of calculating an amount according to information on the counseling service displayed in the service display step;
An amount sending step of sending information on the amount calculated in the amount calculating step to the host server,
The second processing step by the host server is as follows:
An amount receiving step of receiving information on the amount transmitted from the counseling server;
For the information on the amount received in the amount receiving step, refer to the point database, and based on the points accumulated for each manufacturer, an amount burden calculating step for calculating a share of the amount for each manufacturer,
Including an amount burden information transmission step of transmitting information on the amount of the burden calculated in the amount burden calculation step to the manufacturer server of the manufacturer for each burden amount,
How to provide counseling.

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