JP2010231422A - Automatic alarm notification device, automatic alarm notification system, and automatic alarm notification method - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide an automatic alarm notification device capable of unifying and monitoring occurrence of abnormalities in in-building equipment installed in a plurality of buildings, eliminating the need for individually setting for each building a response service content (action) in occurrence of abnormalities, such as selection of notification destinations and selection of a notification method when abnormalities occur in the equipment inside the buildings, and capable of easily switching or changing the service. <P>SOLUTION: Abnormality information on the in-building equipment (facility equipment) 11 in a plurality of buildings to be monitored is detected by a group management server 101 through a network. Moreover, sets of predetermined response processes, such as selection of notification destinations, are stored as predetermined scenarios according to the type and content of abnormalities. Then, when abnormalities occur in the in-building equipment 11, a scenario server 301 extracts a corresponding scenario from a scenario storage unit according to the type and content of the abnormalities, and performs processes against the occurrence of the abnormalities according to the extracted scenario. <P>COPYRIGHT: (C)2011,JPO&INPIT

Description

  The present invention relates to a building management system that manages a plurality of buildings in a wide area using a network, and particularly when an alarm for notifying an abnormality is generated from a device in a building (building equipment), The present invention relates to an automatic alarm notification device, an automatic alarm notification system, and an automatic alarm notification method that automatically notify a maintenance person (maintenance person who rushes to the site).

  As a conventional trend of intra-building / inter-building communication, there has been a system related to automatic monitoring of building equipment connected via a network. For example, there is one that can monitor a remote place by using a network camera and transmitting an image taken by the camera via the network (see, for example, Non-Patent Document 1). In addition, there is a system that unifies all networks used in equipment used in a building into the same IP network (see, for example, Non-Patent Document 2).

  On the other hand, for building management systems, for example, BAS (Building Automation System), BMS (Building Management System), BEMS (Building Energy Management System) are used as building management systems for monitoring and controlling equipment and facilities installed in the building via the network. ) Has been introduced. These building management systems are generally used for monitoring equipment (devices, devices) such as lighting, air conditioning, elevators, and electric power in a building from a center device.

  In addition, as protocols for monitoring, operating, and collecting data of equipment, LONTALK (Local Operating Network / Talks: registered trademark) and ASHRAE (American Society of Heating, Air Conditioning Industry Association: American Society of Heating, Refrigerating and) BACnet (A Data Communication Protocol for Building Automation and Control Network: registered trademark) formulated by Air Conditioning Engineers is known.

  Recently, in order to realize a system that integrates and opens communication between building facilities with TCP / IP, enhances multi-vendorability, and manages a group of buildings across bases in an integrated manner, SOAP / HTTP (Simple Web service technology using Object Access Protocol / HTTP has attracted attention. BACnet / WS (BACnet Web Service) established by ASHRAE (American Air Conditioning and Air Conditioning Council) and protocol for the Advancement of Structured Information Standard established by ASHRAE (USA) ) Has two types of protocols called oBIX (Open Building Information Exchange).

“Building Facility Management Network System”, NTT Communications, [Search January 25, 2009], Internet, <http://www.ntt.com/business/solution/alliance/emit/index3.html> “Tokyo Midtown phone to building monitoring integrated with IP, VoIP network construction with about 1000 APs”, Nikkei Business Publications, Inc. [Search January 25, 2009], Internet, <http://itpro.nikkeibp.co .jp / artcle / JIREI / 20070726/278389 />

  In conventional building management, an operation method is usually determined, and a system is built according to the current operation method. For this reason, even if new technologies and services can be used, it is constrained by the existing system configuration and it is difficult to change to a new operation method.

  For example, in the conventional method, it is not easy to change “whether to notify by e-mail or telephone” according to the situation or to add a new transmitting means in the transmitting means. Further, it is difficult to change or add a selection condition such as “select a maintenance person near the building or select a maintenance person with a large number of correspondences”. In addition, when a building owner (owner) or a building energy-saving consultant manages multiple buildings in an integrated manner, if a part of the system is to be changed, it is necessary to change the system including the server of each building. Yes, it was not suitable for large-scale building management. As described above, in order to change the conventional technology and the existing system, it is necessary to rebuild the system itself from the beginning. Therefore, it is necessary to cope with the combined operation with another system.

  The present invention has been made based on the above-mentioned problem recognition, and centralizes and monitors the occurrence of abnormalities in in-building devices installed in a plurality of buildings, and when an abnormality occurs in the devices in the building. There is no need to individually set the content (actions) of the response service in the event of an abnormality such as selection of the notification destination, notification method, and contact, and the switching and changing of services in the automatic alarm notification device, It is an object of the present invention to provide an automatic alarm notification device, an automatic alarm notification system, and an automatic alarm notification method that can be easily added.

  In order to solve the above-described problem, the automatic alarm notification device of the present invention collects information indicating the operation state of a plurality of devices in a building to be monitored installed in a plurality of buildings via a network, and collects the operations An automatic alarm notification device for notifying one or both of a management center and a maintenance person as a notification destination of information indicating a state, and when an abnormality occurs in any one or more of the in-building devices Group management means for collecting abnormality information including the type and content of abnormality from the in-building device where the abnormality has occurred via the network, and depending on the type and content of the abnormality in the in-building device, to the notification destination A scenario storage means for storing a combination of predetermined response processing including a communication of a predetermined scenario as a predetermined scenario, and before the group management means collects when an abnormality occurs in the in-building device Based on the abnormality information, to extract a scenario from the scenario storage unit, characterized in that it and a scenario execution means for executing the predetermined corresponding processing according to extract out the scenario.

  The automatic alarm notification device of the present invention further includes in-building device information acquisition means for periodically acquiring information indicating the operating state of the in-building device, wherein the in-building device information acquisition means When an abnormality occurs in the apparatus, the group management means is notified of the abnormality information indicating that an abnormality has occurred in the in-building apparatus.

  The automatic alarm notification device of the present invention further includes a maintenance person database in which the maintenance person information and history information on the number of times the maintenance person has responded to the notified abnormality information are associated and recorded, and the scenario execution means When selecting the maintenance person who performs notification according to the scenario extracted by the above, the maintenance person database is referred to, and a maintenance person with a large number of correspondences is preferentially selected.

  The automatic alarm notification device of the present invention further includes a schedule database that records the maintenance person information and the schedule for each maintenance person in association with each other, and performs the maintenance according to the scenario extracted by the scenario execution means. When selecting an operator, the maintenance database is selected with priority by referring to the schedule database.

  The automatic alarm notification device of the present invention further includes a location database that records the maintenance person information and the current location information of the maintenance person in association with each other, and performs notification according to the scenario extracted by the scenario execution means. When selecting a maintenance person, referring to the location database, a maintenance person close to the in-building device in which an abnormality has occurred is preferentially selected.

  Further, the automatic alarm notification device of the present invention further comprises a call control means for making a call connection to the notification destination terminal and notifying the abnormality information, the call control means based on the abnormality information, A synthesized voice message for notifying the content of the abnormality information is generated, and the synthesized voice message is notified to the notification destination terminal.

  The automatic alarm notification device according to the present invention further comprises response detection means for detecting that the maintenance person has responded to the notification destination terminal, and the response detection means is predetermined for the notification destination terminal. By detecting the pressing of the button, it is determined that the maintenance person has responded to the notification of the abnormality information.

  In addition, the automatic alarm notification device of the present invention further includes a response impossibility detecting unit that detects that the abnormality information notified by the maintenance person cannot be handled, and the response impossibility detecting unit includes the notification destination terminal. Detecting that the predetermined button is pressed, and determining that the maintenance person is unable to respond to the notification of the abnormality information, and notifying a candidate maintenance person who is to notify the abnormality information next. Features.

  In addition, the automatic alarm notification device of the present invention further includes a three-way call establishment means for notifying abnormality information to the notification destination terminal and also notifying a second notification destination terminal different from the notification destination terminal. A call between the notification destination terminal and the second notification destination terminal is realized.

  The automatic alarm notification device according to the present invention further includes a presence information database in which the information on the maintenance person and the presence information including the status and action schedule information for each maintenance person are associated and recorded, and the scenario execution means When selecting the maintenance person who performs notification according to the scenario extracted by the above, the maintenance information that can be handled is preferentially selected by referring to the presence information database.

  In addition, the automatic alarm notification system of the present invention collects information indicating operation states of a plurality of in-building devices that are installed in a plurality of buildings via a network, and notifies the information indicating the collected operation states. An automatic alarm notification system for notifying one or both of the previous management center and maintenance personnel, and when an abnormality has occurred in any one or more of the devices in the building, the abnormality has occurred. A group management server that collects anomaly information including the type and content of an anomaly from an in-building device via the network, and a predetermined information that includes a notification to the notification destination according to the type and content of the anomaly in the in-building device A scenario storage unit that stores a combination of response processes as a predetermined scenario, and the abnormality information collected by the group management unit when an abnormality occurs in the in-building device Zui and extracts a scenario from the scenario storage unit, characterized in that it and a scenario server for executing the predetermined corresponding processing according to extract out the scenario.

  In addition, the automatic alarm notification method of the present invention collects information indicating the operating state of a plurality of in-building devices to be monitored installed in a plurality of buildings via a network, and notifies the information indicating the collected operating state. An automatic alarm notification method in an automatic alarm notification device that notifies either one or both of the management center and the maintenance staff, when an abnormality occurs in any one or more of the in-building devices, According to the group management procedure for collecting the abnormality information including the type and content of the abnormality from the in-building device in which the abnormality has occurred via the network, and to the notification destination according to the type and content of the abnormality in the in-building device A scenario storage procedure for storing a combination of predetermined response processing including communication as a predetermined scenario, and the group management means collects when an abnormality occurs in the in-building device. On the basis of the abnormality information, it extracts the scenario stored, characterized in that it comprises a, a scenario execution procedure for executing the predetermined corresponding processing according to extract out the scenario.

In the automatic alarm notification device and the automatic alarm notification system according to the present invention, abnormality information of devices (building equipment) in a plurality of buildings to be monitored is detected via a network. Further, a combination of predetermined response processing including selection of a notification destination and contact with the notification destination is stored as a predetermined scenario according to the type and content of the abnormality. When an abnormality occurs in the in-building device, a scenario corresponding to the type and content of the abnormality is extracted, and a response process for the occurrence of the abnormality is executed according to the extracted scenario.
As a result, it is possible to centralize and monitor the abnormality information that has occurred in the in-building devices of multiple buildings, as well as the selection of the notification destination, the selection of the notification method, the contact, etc. It is not necessary to set the response service (action) when an abnormality occurs for each building. For example, it is easy to switch, change, or add services in an automatic alarm notification device or automatic alarm notification system such as a building management device. Can be realized.

The automatic alarm notification device according to the present invention further includes in-building device information acquisition means for periodically acquiring information indicating the operating state of the in-building device installed in each building, and this in-building device information acquisition means. To notify the group management means that an abnormality has occurred in the in-building device.
As a result, the information indicating the operating state of the in-building device installed in each building can be monitored periodically by the in-building device information acquisition means, and when an abnormality occurs in the in-building device, it is consolidated. The group management means can be notified.

In addition, the automatic alarm notification device of the present invention includes a maintenance person database in which maintenance person information is recorded in association with history information of the number of times corresponding to the maintenance person's abnormality information (abnormality type and content). When notifying the maintenance person of the abnormality information, the maintenance person database is referred to, and the maintenance person having a large number of correspondences according to the content of the abnormality information is selected with priority.
Thereby, an optimal maintenance person with high skill level can be selected according to the type and content of the abnormality that has occurred in the in-building device. For this reason, it is possible to quickly cope with the abnormality of the in-building device.

Further, the automatic alarm notification device of the present invention includes a schedule database in which information on the maintenance person and schedule data for each maintenance person are recorded in association with each other, and when the abnormality information is notified to the maintenance person, the schedule database is Refer to it and select a maintenance person who can handle it.
As a result, it is possible to quickly select a maintenance person who can respond when an abnormality occurs in the in-building device.

Further, the automatic alarm notification device of the present invention comprises a location database in which the maintenance person's information and the current location information of the maintenance person are associated and recorded, and when the abnormality information is notified to the maintenance person, the location database Referring to the above, a maintenance person close to the building where the abnormality has occurred in the in-building device is preferentially selected.
Accordingly, when an abnormality occurs in the in-building device, it is possible to select a maintenance person who is in the place closest to the building where the abnormality has occurred (for example, waiting). For this reason, it can respond rapidly to the abnormality of the in-building apparatus.

The automatic alarm notification device according to the present invention further comprises call control means for making a call connection to a notification destination terminal and notifying abnormality information. The call control means notifies the notification destination terminal of abnormality information. At this time, a synthesized voice message for notifying the content of the abnormality information is generated and notified.
As a result, the synthetic voice message for notifying the abnormality information is generated by the call control means by simply sending, for example, the building name, floor, device name, etc. as an argument from the scenario execution means to the call control means, and the notification destination. Can be notified to other terminals.

Further, in the automatic alarm notification device of the present invention, when the notification destination terminal is notified that an abnormality has occurred in the in-building device, the notification is made by pressing a predetermined button of the notification destination terminal. Detects that a maintenance person who belongs to the previous terminal responds.
Thereby, the maintenance person can respond quickly and easily when indicating that the notification of the occurrence of the abnormality of the in-building device has been received.

Further, in the automatic alarm notification device of the present invention, when the notification destination terminal is notified that an abnormality has occurred in the in-building device, the notification is made by pressing a predetermined button of the notification destination terminal. It is detected that the maintenance person who belongs to the previous terminal is incapable of handling and notifies the next candidate maintenance person.
As a result, the maintenance person can respond quickly and easily when receiving the notification of the occurrence of the abnormality of the in-building device and indicating that the maintenance is impossible. For this reason, in the automatic alarm notification device, it is possible to promptly notify the next candidate maintenance person.

Further, in the automatic alarm notification device of the present invention, when notifying that an abnormality has occurred in the in-building device to the notification destination terminal, a notification is also sent simultaneously to a terminal other than the maintenance person through a three-party call, and the maintenance person Establish a call between the other terminal and a non-maintenance terminal.
As a result, with the abnormal information emitted from the in-building device, for example, using the 3PCC (3rd Party Call Control), the maintenance person who received the notification of the abnormal information and the manufacturer of the in-building device that issued the abnormal information A new service can be provided to establish a call between the two.

In addition, the automatic alarm notification device of the present invention includes a presence information database in which information on a maintenance person and presence information including information on a situation and an action schedule for each maintenance person are associated and recorded, and abnormality information is provided to the maintenance person. Is notified, the presence information database is referred to, and a maintenance person who can cope is preferentially selected.
As a result, when an abnormality occurs in the in-building device, it is possible to quickly select a maintenance person who can respond (the schedule is vacant) based on the presence information.

Further, in the automatic alarm notification method of the present invention, abnormality information of devices in a building (building equipment) of a plurality of buildings to be monitored is detected via a network. Further, a combination of predetermined response processing including selection of a notification destination and contact with the notification destination is stored as a predetermined scenario according to the type and content of the abnormality. When an abnormality occurs in the in-building device, a scenario corresponding to the type and content of the abnormality is extracted, and a response process for the occurrence of the abnormality is executed according to the extracted scenario.
As a result, it is possible to centralize and monitor the abnormality information that has occurred in the in-building devices of multiple buildings, as well as the selection of the notification destination, the selection of the notification method, the contact, etc. It is not necessary to set the response service (action) when an abnormality occurs for each building. For example, it is possible to easily switch, change, and add services in an automatic alarm notification device such as a building management device. .

It is a figure which shows the basic composition of the building management apparatus which concerns on the 1st Embodiment of this invention. It is a figure which shows the structural example of each part in a building management apparatus. It is a sequence diagram which shows the flow of a process in the building management apparatus shown in FIG. It is a flowchart which shows the flow of the process which confirms the connection state of a call in a scenario server. It is a figure which shows the example of the method of selecting a maintenance person. It is a figure which shows examples, such as building information and a maintenance person database. It is a figure which shows the whole structure of the building management apparatus which concerns on the 2nd Embodiment of this invention. It is a sequence diagram which shows the flow of a process in the building management apparatus shown in FIG. It is a figure which shows the whole structure of the building management apparatus which concerns on the 3rd Embodiment of this invention. It is a flowchart which shows the flow of a process at the time of acquiring the maintenance person information with many correspondence frequency | counts. It is a figure which shows the whole structure of the building management apparatus which concerns on the 4th Embodiment of this invention. It is a flowchart which shows the flow of a process at the time of acquiring the maintenance person information with which time is free. It is a figure which shows the structural example linked with the maintenance management information workstation of another maintenance company. It is a figure which shows the example of a maintenance person database and a scheduler database. It is a figure which shows the whole structure of the building management apparatus which concerns on the 5th Embodiment of this invention. It is a flowchart which shows the flow of a process at the time of selecting a person close to a building. It is a sequence diagram which shows the flow of a process in the building management apparatus which concerns on 5th Embodiment. It is a figure which shows the example of the maintenance person database etc. which recorded the maintenance person's present position. It is a sequence diagram which shows the flow of a process in the building management apparatus which concerns on the 6th and 7th embodiment of this invention. It is a flowchart which shows the flow of the confirmation process by "# button". It is a flowchart which shows the flow of the confirmation process by a "* button". It is a sequence diagram which shows the flow of a process in the building management apparatus which concerns on the 8th Embodiment of this invention. It is a sequence diagram which shows the flow of a process in the building management apparatus which concerns on the 9th Embodiment of this invention.

Embodiments of the present invention will be described below with reference to the accompanying drawings.
[First Embodiment]
(Description of basic configuration of building management device)
FIG. 1 is a diagram for explaining a basic configuration of a building management apparatus according to an embodiment of an automatic alarm notification apparatus of the present invention and an outline of its operation. In the building management apparatus shown in FIG. 1, when an abnormality occurs in an in-building apparatus, an alarm is notified to the maintenance person and the terminal of the maintenance management center, and a 3PCC (3rd Party Call) is established between the maintenance person and the maintenance management center. Control). The building management apparatus shown in FIG. 1 is also called a “building management system” because a plurality of servers are configured to perform processing in cooperation. Further, the building management apparatus according to the embodiment of the automatic alarm notification apparatus of the present invention shown in FIG. 1 is configured such that a plurality of servers perform processing in cooperation with each other. The “device” is also called “automatic alarm notification system”, and the building management apparatus shown in FIG. 1 corresponds to an embodiment of the automatic alarm notification system of the present invention.

  This building management apparatus is mainly composed of a group management server 101, an execution control server 201, a scenario server 301, and a call control enabler 401. The group management server 101, the execution control server 201, the scenario server 301, and the call control enabler 401 notify the maintenance person and the terminal of the maintenance management center of an alarm (abnormal information) when an abnormality occurs in the in-building device. A service cooperation apparatus (for example, a network service platform (NWSPF)) is configured.

  Also, the maintenance management information workstation (maintenance management information WS) 501 and the building information service engine (building information SE) 601 are connected to the scenario server 301 via a network and perform processing in cooperation with the scenario server 301. It is a server group. The group management server 101, the execution control server 201, the scenario server 301, the call control enabler 401, the maintenance management information workstation 501, and the building information service engine 601 may be integrated.

  A building web service gateway (building web service gateway) 21 is installed in each building, and each sensor or the like attached to the in-building device 11 such as an air conditioner or a water level gauge in each building is a BACnet (registered trademark). And LONWORKS (registered trademark) are connected to the building web service gateway 21. The building web service gateway 21 installed in each building is connected to the group management server 101 by SOAP. Further, the SIP terminal (SIP: Session Initiation Protocol) 32 of the maintenance person 31 and the SIP terminal 42 of the maintenance management center 41 are connected to the scenario server 301 via the call control enabler 401.

  In the above configuration, when a sensor in the building senses an abnormality, an alarm message (abnormal information) is sent to the building web service gateway 21. The building web service gateway 21 creates a message for notifying an abnormality by SOAP / HTTP (Simple Object Access Protocol / HTTP) in which the echo report is described in a format such as BACnet / WS or oBIX, and sends it to the group management server 101. Send (step S1). This alarm message includes a building name, a device name, an abnormal location, an abnormal content, and the like.

  When the group management server 101 receives the message, the group management server 101 sends a SOAP message to the execution control server 201, and the scenario server 301 executes the scenario (step S2). When the scenario is executed, the scenario server 301 acquires building information (information such as a building ID) from the building information service engine (building information SE) 601 (step S3), and the maintenance management information workstation 501 (maintenance). Information of the notification means and the notification destination corresponding to the content of the alarm is acquired from the management information WS) 501 (step S4). For example, notification destination information 504 as shown in the upper right of the figure is acquired.

  Further, the scenario server 301 throws a SOAP message to the call control enabler 401, and the call control enabler 401 makes a call to the SIP terminal 32 of the building maintenance person by SIP. If the maintenance person cannot respond, a call is made to the next predetermined maintenance person. When the maintenance person answers the telephone, the call is made to the equipment maintenance management center 41 and the like, and the building maintenance person 31 and the maintenance management center 41 are automatically connected by 3PCC (step S5).

  FIG. 2 is a diagram illustrating a configuration example of the group management server 101, the execution control server 201, the scenario server 301, and the maintenance management information workstation 501, and is a diagram for explaining a cooperative relationship between the servers. is there. Since detailed processing operations in each server will be described in a sequence diagram such as FIG. 3 described later, only the basic configuration of each server and the outline of the operation will be described here.

  In FIG. 2, when the in-building device 11 detects an abnormality, a message (uri) is sent to the building web service gateway 21 using a SOAP / HTTP-based BACnet. uri is an identifier, and includes information such as a building name, a building ID, a floor, a device name, a device ID, and alarm information (abnormal content). The building web service gateway 21 sends a message (uri) to the group management server 101.

  The group management server 101 includes a device operation state information acquisition unit 111. The device operation state information acquisition unit 111 performs processing for receiving a message (uri) sent from the building web service gateway 21 through the network. . The group management server 101 also includes a device operation state information transmission unit 112. The device operation state information transmission unit 112 acquires a login ID from the login reception unit 211 in the execution control server 201, and executes execution control. A process of passing a message including a user ID (userid), a login ID, uri, and date / time to the server 201 is performed.

  In the execution control server 201, the login reception unit 211 issues a login ID to the group management server 101. Further, the authentication unit 212 performs an authentication process on the message sent from the group management server 101. When the authentication unit 212 authenticates the message sent from the execution control server 201, the message having the uri (identifier) and date and time as arguments is sent to the scenario server 301.

  The scenario execution unit 311 in the scenario server 301 refers to the scenario storage unit 302 based on the message (uri) received from the execution control server 201, and acquires a scenario according to the abnormal content of the in-building device 11 I do. In addition, a message with uri as an argument is sent to the building information service engine (building information SE) 601 through the building information acquisition unit 313 to perform processing for acquiring a device ID. In addition, a process of acquiring information (SIPURI, etc.) of notification destinations of the maintenance person 31 and the maintenance management center 41 from the maintenance management information workstation 501 through the maintenance management information acquisition unit 312 is performed.

  In addition, the call connection control unit 314 in the scenario server 301 sends a SOAP message to the call control enabler 401 so as to make a call connection to the terminal 32 of the maintenance person 31 and the terminal 42 of the maintenance management center 41 by SIP. And receiving the call information from the call control enabler 401 and confirming the call state. When the call is established, a process for instructing the SIP terminal 32 of the maintenance person 31 and the SIP terminal 42 of the maintenance management center 41 to notify the alarm information is performed. In addition, the call connection control unit 314 connects to the call control enabler 401 between the SIP terminal 32 of the maintenance person 31 and the SIP terminal 42 of the maintenance management center 41 and further includes the third party's SIP terminal by 3PCC. Processing to instruct to do is performed.

  The building information service engine (building information SE) 601 analyzes the message (uri) obtained from the scenario server 301, refers to the device information database 611, extracts the device ID, and extracts the extracted device ID from the scenario server 301. Process to reply to. A data configuration example of the device information database 611 is shown in FIG.

  The maintenance management information workstation 501 analyzes the message (uri) obtained from the scenario server 301, accesses the maintenance person database 502 by the search unit 511, searches and extracts information on the maintenance person 31, and extracts this A process of returning the information (SIPURI etc.) of the maintenance person who has been sent back to the scenario server 301 is performed.

  In the maintenance management information workstation 501, the search unit 511 accesses the maintenance management center database 503 to search and extract the maintenance management center 41, and also stores information on the maintenance management center 41 in the scenario server 301 (such as SIPURI). Process to return.

  The call control enabler 401 makes a call connection to the SIP terminal 32 of the maintenance person 31 and the SIP terminal 42 of the maintenance management center 41 in accordance with an instruction from the scenario server 301, and also connects the SIP terminal 32 and the maintenance management center 41 of the maintenance person 31. Processing is performed for connection with the SIP terminal 42 by 3PCC including the SIP terminal of the third party.

(Explanation of operation sequence in building management device)
FIG. 3 is a sequence diagram showing a flow of processing in the building management apparatus according to the first embodiment of the present invention. This sequence diagram shows the flow of processing in the building management apparatus shown in FIGS. 1 and 2, and will be described below with reference to the sequence diagram shown in FIG.

  First, when the in-building device 11 detects an abnormality, a message (uri) is sent to the building web service gateway (building web service gateway) 21 using a SOAP / HTTP-based BACnet (step S101).

  uri is an identifier, and includes information such as a building name, a building ID, a floor, a device name, a device ID, and a failure content as follows.

URI example, http: // musasino: 02: F5-E / Aircon: 03 / alarm / leaking
(URI format) http: // [Building name]: [Building ID] / [Floor] / [Device name]: [Device ID] / alarm / [Status]

  The building web service gateway 21 sends a SOAP / HTTP message (uri) described in the BACnet / WS or oBIX format to the group management server 101 (step S102).

  The group management server 101 passes a login message (login (userid, pw)) with a user ID (userid) and a password (pw) as arguments in order to log in to the execution control server 201 (step S103). Receive (step S104).

  The group management server 101 passes the user ID (userid), login ID, uri, and date / time to the execution control server 201. For this purpose, a message AlarmGeneration (userid, loginid, uri, datetime) is transmitted from the group management server 101 to the execution control server 201 (step S105).

The execution control server 201 authenticates the message sent from the group management server 101 (step S106).
The execution control server 201 sends a message with a message (uri) and a date / time (datetime) argument to the scenario server 301. That is, the message Alarm Generation (uri, datetime) is transmitted from the execution control server 201 to the scenario server 301 (step S107).

  The scenario server 301 sends a message with uri as an argument to the building information service engine (building information SE) 601. That is, the message getFacilitiesInfo (uri) is transmitted from the scenario server 301 to the building information service engine (step S108).

The building information service engine 601 analyzes the obtained uri and extracts a device ID (step S109). The building information service engine 601 uses the device ID as an argument, and extracts from the device information database 611 in the building information service engine 601 the one with the matching device ID. A data configuration example of the device information database 611 is shown in FIG.
The building information service engine 601 returns device information including the manufacturer, seller, and product number of the device of the corresponding building to the scenario server 301 (step S110). An example of the device information sent from the building information service engine 601 to the scenario server 301 is shown in FIG.

  The scenario server 301 sends a get message with the building ID as an argument to the maintenance management information workstation 501 in order to obtain maintenance person information from the maintenance management information workstation 501 (maintenance management information workstation). That is, the message getContactList (uri) is transmitted from the scenario server 301 to the maintenance management information workstation 501 (step S111).

  The maintenance management information workstation 501 accesses the maintenance person database 502 in order to obtain the maintenance person's SIP URI, searches for the maintenance person using the building ID as a key (step S112), and stores a plurality of (for example, the top two) in the scenario server 301. ) Is returned (step S113). An example of this maintenance person database is shown in FIG.

  Also, the maintenance management information workstation 501 accesses the maintenance management center database 503 shown in FIG. 6D to obtain the SIP URI of the manufacturer's maintenance management center (call center), and sets the SIP URI that matches the device ID to the scenario. Return to server 301. An example of SIP URI returned to the scenario server 301 is shown in FIG.

  Subsequently, the scenario server 301 sends a SOAP message (makecall (from, to) message) to the call control enabler 401 based on the SIP URI obtained above (step S114), and obtains call information ID (callInstanceID). ) A message is received (step S115).

  The call control enabler 401 transmits an invite SIP message to the SIP terminal 32 (step S116), and the scenario server 301 sends a message (callInstanceID as an argument) to the call control enabler 401 in order to confirm the call state. A getCallInformation (callInstanceID)) message is sent by SOAP to obtain call information (steps S117 and S118).

  Check the call status a certain number of times within a certain time. If the call is not established within a certain time, the call connection is terminated by a cancelCall message, and the procedure from step S114 is repeated in order to call another maintenance person. In this case, the number of SIP URIs (maintenance person information) returned from the maintenance management information workstation 501 to the scenario server 301 in step S112 is repeated (step S119).

  When the call is established, the scenario server 301 connects to the SIP terminal 42 of the maintenance management center 41 and connects to the SIP terminal 32 of the maintenance person 31 via 3PCC, so that the scenario server 301 sends a message makeCal1Array (fromList, to) SOAP message is sent (step S120).

  The call control enabler 401 returns a callInstanceID message to the scenario server 301 (step S121) with a message (makeCallDtmf) having “from, to” as an argument (step S121). If the connection cannot be established, an “NG” message is returned (step S122).

  4 is a flowchart showing the processing procedure from step S114 to step S119 in the sequence diagram shown in FIG. 3. The call control enabler 401 makes a certain number of calls within a certain time, and the scenario server 301 The flow of the process which confirms the connection state of a call in is shown with the flowchart. Also, step numbers in FIG. 4 correspond to the steps in the sequence diagram shown in FIG. 3 (however, step S118A and step S118B are newly added for explanation).

  Referring to FIG. 4, scenario server 301 sends a SOAP message (makecall (from, to)) to call control enabler 401 based on SIPURI and receives an ID (callInstanceID message) for obtaining call information ( Step S114, Step S115).

  The call control enabler 401 transmits an invite SIP message to the SIP terminal (step S116). Further, the scenario server 301 sends a message (getCallInformation (callInstanceID)) with callInstanceID as an argument to the call control enabler 401 by SOAP to obtain call information (step S117, step S118).

  Based on the call information acquired from the call control enabler 401, it is determined whether the SIP terminal is connected or not (step S118A). If it is not connected (step S118A: not connected), it is determined whether or not it is the fifth call (step S118B). If it is not the fifth time (step S118B: NO), the process returns to step S117, and the call control enabler 401 makes a call to the SIP terminal. On the other hand, if it is determined in step S118B that it is the fifth time (step S118B: YES), the message (cancellCall) is used to terminate the call connection in the call control enabler 401 and make a call to another maintainer after step S114. Repeat the procedure.

  If it is determined in step S118A that the connection (call establishment) is made to the SIP terminal (step S118A: connection), the process proceeds to step S120 to connect to the management center or the like and connect to the maintenance person through 3PCC. The server 301 transmits a message (makeCal1Array (fromList, to)) SOAP message to the call control enabler 401.

  In the above processing procedure, when a maintenance person is selected by the scenario server 301, as shown in FIG. 5, as shown in FIG. Alternatively, Method C such as selecting a person close to the building can be used. Examples of these selection methods will be described later.

  The first embodiment of the present invention has been described above. In the building management apparatus according to the first embodiment of the automatic alarm notification apparatus of the present invention shown in FIGS. Corresponds to the group management server 101, the scenario storage unit described above corresponds to the scenario storage unit 302, and the scenario execution unit corresponds to the scenario server 301 (mainly the scenario execution unit 311) (second implementation described later). This also applies to the ninth to ninth embodiments). As described above, since the building management apparatus shown in FIGS. 1 and 2 is configured such that a plurality of servers perform processing in cooperation, the embodiment of the automatic alarm notification system of the present invention is also used. It is equivalent.

The building management apparatus according to the first embodiment of the present invention, when an abnormality occurs in any one or more of the in-building devices 11, the type of abnormality from the in-building device 11 in which the abnormality has occurred. The group management server 101 that collects abnormality information (alarm) including contents via the network, and a combination of predetermined response processing including notification to the notification destination in advance according to the type and contents of the abnormality in the in-building device 11 When an abnormality occurs in the scenario storage unit 302 that stores the scenario and the in-building device 11, the scenario is extracted from the scenario storage unit 302 based on the abnormality information collected by the group management server 101, and the extracted And a scenario execution unit 311 that executes predetermined response processing according to the scenario.
As a result, it is possible to centralize and monitor the abnormality information that has occurred in the in-building devices of multiple buildings, as well as the selection of the notification destination, the selection of the notification method, the contact, etc. It is not necessary to set the response service (action) when an abnormality occurs for each building. For example, it is possible to easily switch, change, and add services in an automatic alarm notification device such as a building management device. .

[Second Embodiment]
Next, as a building management apparatus according to the second embodiment of the automatic alarm notification apparatus of the present invention, an example will be described in which the configuration of a part that sends an alarm from the in-building apparatus 11 to the building web service gateway 21 is changed. FIG. 7 is a diagram showing an overall configuration of a building management apparatus according to the second embodiment of the present invention.

  The building management device shown in FIG. 7 is structurally different from the building management device shown in FIG. 1 in that the building web service gateway 21 periodically acquires the status information of the in-building device 11 (FIG. 7). (See the portion indicated by the alternative process a in the figure), the other configuration, and the processing contents shown in steps S1 to S5 in the figure are the same as those in the building management apparatus shown in FIG. For this reason, the same code | symbol is attached | subjected to the same component and the overlapping description is abbreviate | omitted.

  In the building management apparatus shown in FIG. 7, the building web service gateway 21 periodically acquires information on the operating state of the in-building apparatus 11. The protocol used at this time is BACnet, LONWORKS, or the like.

  FIG. 8 is a sequence diagram showing the flow of processing in the building management apparatus shown in FIG. The sequence diagram shown in FIG. 8 is different from the sequence shown in FIG. 3 in that the part of step S101 in FIG. 3 is changed to step S101A and step S101B (part shown by alternative processing a) shown in FIG. The processes in other steps S102 to S122 are the same as those in the sequence diagram shown in FIG. For this reason, the same step number is attached | subjected to the part of the same processing content, and the overlapping description is abbreviate | omitted.

  That is, the building web service gateway 21 instructs the in-building device 11 to periodically send operation state information (step S101A). The in-building device 11 transmits information on the operation state to the building web service gateway 21 (step S101B).

In the second embodiment, the building web service gateway 21 corresponds to the in-building device information acquisition unit.
Each building is provided with a building web service gateway 21 that periodically obtains information on the operating state of the in-building device. The building web service gateway 21 can be used when an abnormality occurs in the in-building device 11. Abnormal information indicating that an abnormality has occurred in the internal device 11 is notified to the group management server 101 as an alarm.
As a result, the building web service gateway 21 can periodically collect and monitor information indicating the operating state of the in-building devices installed in each building, and when an abnormality occurs in the in-building device 11, this can be monitored. It can be aggregated and notified to the group management server 101.

[Third Embodiment]
Next, as a building management apparatus according to the third embodiment of the automatic alarm notification apparatus of the present invention, in the maintenance management information workstation 501, as a method of selecting the notification destination information (partner to call) of the maintenance person, An example will be described in which history information of alarm responders is saved and a person who responds frequently is selected.

  FIG. 9 is a diagram showing an overall configuration of a building management apparatus according to the third embodiment of the present invention. The building management apparatus shown in FIG. 9 is different in configuration from the building management apparatus shown in FIG. 1 as maintenance person information (partner to call) acquired by the maintenance management information workstation (maintenance management information WS) 501. The history information of the alarm responder is determined in advance and stored in the maintenance person database (maintenance person DB) 502, so that a person with a large number of correspondences can be selected. Other configurations and steps S1 to S1 in the figure are different. The processing content shown by S5 is the same as that of the building management apparatus shown in FIG.

  The building management apparatus shown in FIG. 9 has a maintenance person database 502 in the maintenance management information workstation 501 so that a person with a large number of correspondences can be selected, and an example of data stored in the maintenance person database 502 As shown in FIG.

  FIG. 10 is a flowchart showing a processing flow when acquiring maintenance person information with a large number of correspondences from the maintenance management information workstation.

  Referring to FIG. 10, in scenario server 301, when a scenario for acquiring information from maintenance management information workstation 501 is started, maintenance management information workstation 501 searches maintenance person database 502 to handle the maintenance person. The number-of-times information is acquired (step S201), and a maintenance person with a large number of correspondences is selected (step S202). Then, the scenario server 301 notifies the selected person with many correspondences via the call control enabler 401 (step S203). Further, the alarm information is also notified to the device manufacturer (step S204).

As described above, in the building management apparatus according to the third embodiment of the present invention, the maintenance person database 502 in which the maintenance person information and the history information of the number of times the maintenance person responds to the notified abnormality information are recorded in association with each other. And selecting a maintenance person who performs notification according to the scenario extracted by the scenario execution unit 311, referring to the maintenance person database 502 and preferentially selecting a maintenance person with a large number of correspondences.
Thereby, an optimal maintenance person with high skill level can be selected according to the type and content of the abnormality that has occurred in the in-building device. For this reason, it is possible to quickly cope with the abnormality of the in-building device.

[Fourth Embodiment]
Next, as a building management device according to the fourth embodiment of the automatic alarm notification device of the present invention, as a method for selecting the notification destination information (partner to call) of the maintenance person, a responder who has time is available. An example of selection will be described.

  FIG. 11 is a diagram showing an overall configuration of a building management apparatus according to the fourth embodiment of the present invention. The example shown in FIG. 11 is an example in which the schedule information of the alarm responder is stored as a method for selecting the notification destination information of the maintenance person, the schedule web service is searched, and the responder who has time is selected. .

  The building management apparatus shown in FIG. 11 is different from the building management apparatus shown in FIG. 1 in that the scheduler workstation (scheduler WS) 701 is newly added. In addition, the history information (schedule information) of the alarm responder is stored in the maintenance person database 502 as maintenance person information (the other party to call) acquired by the maintenance management information workstation 501 so that the maintenance is free. The difference is that the person can be selected. Other configurations are the same as those of the building management apparatus shown in FIG.

  In this method of selecting a responder who has time, a scheduler database 702 is provided in the scheduler workstation 701, and schedule data for each person in charge is registered in the scheduler database 702. An example of the data structure in the scheduler database 702 is shown in FIG.

  FIG. 12 is a flowchart showing a flow of processing when the maintenance management information workstation 501 acquires maintenance person information having time.

  Referring to FIG. 12, in scenario server 301, when a scenario for acquiring information from maintenance management information workstation 501 is started, maintenance management information workstation 501 searches maintenance worker database 502 and schedules maintenance personnel. Is acquired (step S301), and a scheduled maintenance person is selected (step S302). Then, the selected vacant maintenance person is notified of the alarm information via the call control enabler 401 (step S303). Further, the alarm information is also notified to the device manufacturer (step S304).

  Also, in the method of selecting a maintenance person who has time, a user manager workstation 801 can be used as shown in FIG. That is, the configuration of the maintenance management information workstation (maintenance management information WS) 501 shown in FIG. 13A is arranged next to the maintenance management information workstation 501 as shown in FIG. User manager WS) 801 may be added.

  The configuration shown in FIG. 13B is configured such that a request such as maintenance person information from the scenario server 301 is received by the user manager workstation 801. Further, a maintenance management information workstation 501A provided in the maintenance company A and a maintenance management information workstation 501B provided in the maintenance company B are configured so as to be able to cooperate with the user manager workstation 801.

  With such a configuration, for example, the maintenance management information workstation 501B of the maintenance company B can link with the scheduler workstation 701B of the maintenance company B and update the maintenance management information of the maintenance management information workstation 501B. For this reason, it is possible to cope with a sudden change of a maintenance person such as illness or delay.

  When the user manager workstation 801 receives an information provision request message from the scenario server 301, the user manager workstation 801 analyzes the content of the message received from the scenario server 301 and selects a service to be provided. (Step S311). For example, when the target building equipment is a product of company A, information on a maintenance person who has time is selected from maintenance management information workstation 501A of company A (step S312). If the target building equipment is a product of company B, information on a maintenance person who has time is selected from the maintenance management information workstation 501B of company B (step S313). If the target building equipment is not a product of Company A and a product of Company B, the maintenance management information workstation 501 is accessed as a default (initial value) (step S314).

  Further, as described above, the change of the maintenance person in company B and the change information of the notification destination are input to the scheduler workstation 701B of company B (step S315), and the changed information is the maintenance management of company B. The information workstation 501B is notified (step S316).

As described above, the fourth embodiment of the present invention includes the scheduler database 702 that records the maintenance person information and the schedule data for each maintenance person in association with each other, and notifies the scenario according to the scenario extracted by the scenario execution unit 311. When selecting a maintenance person to perform, the scheduler database 702 is referred to, and a maintenance person who can handle it is selected with priority.
As a result, it is possible to quickly select a maintenance person who can respond when an abnormality occurs in the in-building device.

[Fifth Embodiment]
Next, as an example of a building management device according to the fifth embodiment of the automatic alarm notification device of the present invention, an example of selecting a counterpart near the building (a maintenance person possessing a GPS or a mobile phone) will be described. To do.

  FIG. 15 is a diagram showing an overall configuration of a building management apparatus according to the fifth embodiment of the present invention. The building management apparatus shown in FIG. 15 is structurally different from the building management apparatus shown in FIG. 1 in that a maintenance person (corresponding person) is stored in the maintenance person database 502 in the maintenance management information workstation 501 of the building management apparatus shown in FIG. ) In which the current position information is registered, and the position reference workstation (position reference work WS) 901 is added in order for the scenario server 301 to acquire the position information of the building. Is the same as the building management apparatus shown in FIG.

  FIG. 18A shows a data configuration example in the maintenance person database 502. In the example shown in the figure, the position information of a maintenance person (a person in the vicinity of the building) is acquired by GPS or the like, and this position information is registered based on latitude and longitude information.

  FIG. 16 is a flowchart showing a processing flow when selecting a person close to a building in the maintenance management information workstation 501.

  Referring to FIG. 16, in scenario server 301, when a scenario for obtaining maintenance person information from maintenance management information workstation 501 is started, maintenance management information workstation 501 searches the maintenance person database to search for the maintenance person information. Current value information is acquired (step S401), and a maintenance person close to the building is selected (step S402). Then, in the scenario server 301, the selected maintenance person is provided via the call control enabler 401. Alarm information is notified (step S403). Further, the alarm information is also notified to the device manufacturer (step S404).

  FIG. 17 is a sequence diagram showing the flow of processing in the building management apparatus according to the fifth embodiment shown in FIG.

  The sequence diagram illustrated in FIG. 17 is the same as the sequence diagram illustrated in FIG. 3 with respect to the processing from step S101 to step S106. The same applies to the processing in steps S111 to S122.

  In the sequence diagram shown in FIG. 17, steps S107 to S110 in the sequence diagram shown in FIG. 3 are replaced with the following steps.

That is, the execution control server 201 sends a message with uri and date and time as arguments to the scenario server 301 (step S107A).
Subsequently, the scenario server 301 sends a get message with uri as an argument to obtain building information from the building information service engine 601 (step S108A). The building information service engine 601 analyzes the obtained uri and extracts the building ID (step S109A).

  The building information service engine 601 uses the acquired building ID as an argument, extracts a building ID database (see FIG. 18B) in the building information service engine 601 that matches the building ID, and stores it in the scenario server 301. The building information including the address of the corresponding building is returned (refer to the building information shown in FIG. 18C).

Then, the following steps are inserted between steps S110A to S111.
The scenario server 301 sends a getGeocoding message with the location of the building as an argument to the location reference workstation (location reference WS) 901 in order to change the location of the building into the form of latitude and longitude (step S110B). The position reference workstation 901 returns the location of the building to the latitude and longitude and returns it to the scenario server 301 (steps S110C and S110D).

  The scenario server 301 sends a get message with uri as an argument to the maintenance management information workstation 501 in order to obtain maintenance person information from the maintenance management information workstation 501 (step S111). The maintenance management information workstation 501 accesses the maintenance person database 502 (see FIG. 18A) to obtain the maintenance person's SIP URI (step S112), and is closest to the latitude and longitude of the building to the scenario server 301. The maintenance person's SIP URI is returned (step S113).

  In the sequence diagram shown in FIG. 17, in the notifications to the maintenance personnel and the administrator center in steps S117 to S120, when the telephone is answered, the building where the abnormality first occurred, the content of the abnormality, etc. are automatically synthesized voice messages, For example, “We will inform you of air conditioning abnormality information from the 5th floor of the XX building. We will connect you to the manufacturer, so please wait for a while.” In this case, after the call to the maintenance person is established, the scenario server 301 extracts the building name, floor, and device name from the uri, and sends a message (playAudioMessgge) to the call control enabler 401 using these as arguments. The call control enabler 401 can be realized by outputting a talkie in accordance with the determined VoiceXML according to the argument obtained from the scenario server 301.

  In the building management apparatus according to the fifth embodiment of the present invention, the location database described above is a maintenance that holds the position information of the maintenance person in the data format (latitude and longitude) as shown in FIG. Corresponds to the operator database 502.

The building management apparatus according to the fifth embodiment includes the maintenance person database 502 in which the maintenance person information and the current location information (position information) of the maintenance person are recorded in association with each other, and the scenario execution unit 311 extracts the maintenance person database 502. When selecting a maintenance person who performs notification according to the scenario, the maintenance person database 502 is referred to, and a maintenance person close to the in-building device in which an abnormality has occurred is preferentially selected.
Accordingly, when an abnormality occurs in the in-building device, it is possible to select a maintenance person who is in the place closest to the building where the abnormality has occurred (for example, waiting). For this reason, it can respond rapidly to the abnormality of the in-building apparatus.

Call control enabler 401 corresponds to the call control means for notifying abnormality information (alarm) by making a call connection to the above-mentioned notification destination terminal, and call control enabler 401 uses the abnormality information to indicate abnormality information. A synthesized voice message for notifying the contents is generated, and the synthesized voice message is notified to the terminal of the notification destination.
As a result, the synthetic voice message for notifying abnormality information is generated by the call control enabler 401 by simply sending, for example, a building name, a floor, a device name, etc. as arguments to the call control enabler 401 from the scenario server 301. You can notify the previous terminal.

“Sixth Embodiment”
Next, as an example of a building management apparatus according to the sixth embodiment of the automatic alarm notification apparatus of the present invention, an example will be described in which it is confirmed by pressing the “# button” or the like that the maintenance person has answered the telephone. Yes (without connecting to an answering machine).

  FIG. 19 is a sequence diagram showing a flow of processing in the sixth embodiment of the present invention. The sequence diagram shown in FIG. 19 is obtained by adding step S130, step S131, and step S132 to the sequence diagram shown in FIG. 3, and the other steps are the same as those in the sequence diagram shown in FIG. .

  That is, as shown in step S130, step S131, and step S132 in the sequence diagram shown in FIG. 19, in order to confirm that the maintenance person answers the call and is available, the scenario server 301 A Subscribe message is thrown to the call control enabler 401 (step S130).

  Then, after the connection processing from the call control enabler 401 to the SIP terminal 32, when the “# button” is pressed on the SIP terminal 32 (step S131), a notification message reaches the scenario server 301 (step S132), and the process proceeds to step S120. move on. If the “# button” is not pressed after a certain time has passed even though the call has been established, the scenario server 301 disconnects the call with an endCall message, and the next maintainer In order to notify, it returns to step S114.

  FIG. 20 is a flowchart showing the flow of the confirmation process for the maintenance person in the sixth embodiment. In the flowchart shown in FIG. 20, the processes from step S114 to step S119 are the same as those in the flowchart shown in FIG.

  In the flowchart shown in FIG. 20, after the call control enabler 401 and the SIP terminal 32 are connected, the scenario server 301 determines whether or not the “# button” is pressed on the SIP terminal 32 (step S132A). If the “# button” is not pressed after a certain time has passed even though the call has been established (step S132A: not received), the scenario server 301 disconnects the call with the endCall message ( In step S132B), the process returns to step S114 to notify the next maintenance person. When the “# button” is pressed (step S132A: reception), the process proceeds to the next step (notify the manufacturer).

  As described above, in the building management apparatus according to the sixth embodiment of the present invention, when the maintenance apparatus SIP terminal 32 is notified that an abnormality has occurred in the in-building apparatus 11, For example, when the # button or a predetermined button is pressed, it is detected that the maintenance person has responded. As a result, the maintenance person can quickly and easily respond to the notification of the occurrence of the abnormality of the in-building device.

  In the building management apparatus according to the sixth embodiment of the present invention, the above-described response detection unit is a unit whose function is realized by the call control enabler 401 and the scenario server 301. Then, the scenario server 301 determines that the maintenance person has responded to the notification of the abnormality information by detecting the pressing of a predetermined button on the notification destination terminal via the call control enabler 401.

[Seventh Embodiment]
Next, the building management apparatus which concerns on 7th Embodiment of the automatic alarm notification apparatus of this invention is demonstrated. In the seventh embodiment, in the processing procedure after step S117 in the sequence diagram of the sixth embodiment (see FIG. 19), a call to the maintenance person is established, and the maintenance person listens to the synthesized voice message. This is an example of calling the next maintenance person when it is determined that the response is impossible.

  In the seventh embodiment, the sequence diagram (FIG. 19) in the sixth embodiment is common. However, the difference is that, for example, the “* button” is pressed in the SIP terminal 32 when the maintenance person cannot cope in step S131.

  That is, in the sequence diagram shown in FIG. 19, the scenario server 301 throws a Subseribe message to the call control enabler 401 (step S130). When the “* button” is pressed on the SIP terminal 32 and a notification message arrives at the scenario server 301 (step S132), the scenario server 301 returns to step S114 to notify the next maintenance person.

  FIG. 21 is a flowchart illustrating the flow of the maintenance person confirmation process according to the seventh embodiment. The flowchart shown in FIG. 21 differs from the flowchart shown in FIG. 20 only in that the “* button” of the SIP terminal 32 is pressed when the maintenance person cannot respond in step S132C. Other processing contents are the same.

  The confirmation process of pressing the “* button” in the seventh embodiment and the confirmation process of pressing the “# button” in the sixth embodiment are performed according to the selection method of the person who makes a call in the scenario server 301. This is realized by rewriting the scenario.

As described above, in the building management apparatus according to the seventh embodiment of the present invention, when the maintenance person's SIP terminal 31 is notified that an abnormality has occurred in the in-building apparatus 11, the maintenance person's SIP terminal 32 For example, when the * button or a predetermined button is pressed, it is detected that the maintenance person cannot respond, and a call is made to the next candidate maintenance person.
As a result, the maintenance person can respond quickly and easily when receiving the notification of the occurrence of the abnormality of the in-building device and indicating that the maintenance is impossible. For this reason, in the building management apparatus, a call can be quickly made to a maintenance person who is the next candidate.

  Note that in the building management apparatus according to the seventh embodiment of the present invention, the above-described response impossible detection means is a means in which the function is realized by the call control enabler 401 and the scenario server 301. Then, the scenario server 301 determines that the maintenance person cannot respond to the notification of the abnormal information by detecting the pressing of a predetermined button on the information notification destination terminal via the call control enabler 401. To do.

[Eighth Embodiment]
Next, the building management apparatus according to the eighth embodiment of the automatic alarm notification apparatus of the present invention is a maintenance person (owner), a security room of a building, a manufacturer, etc., for example, the first embodiment shown in FIG. In the sequence diagram of the embodiment, another person is notified between step S119 and step S120, and a three-party call using 3PCC is also possible.

  FIG. 22 is a sequence diagram showing the flow of processing in the eighth embodiment. In the sequence diagram shown in FIG. 22, steps S101 to S119 are the same as those in the sequence diagram shown in FIG.

  In the sequence diagram shown in FIG. 22, when a call to the first party or establishment is established, the scenario server 301 sends a SOAP message “addCallParticipant” to the call control enabler 401 with the URIs (SIPURIs) of the second and third parties as arguments. Send (step S140). The call control enabler 401 calls the second and third parties to realize a three-party call (step S141). If not connected, the scenario server 301 sends a deleteCallParticipant (SIPURI) message to the call control enabler 401 (step S142), and disconnects from the SIP terminal (step S143).

As described above, in the building management apparatus according to the eighth embodiment of the present invention, when notifying the in-building apparatus 11 that an abnormality has occurred to the SIP terminal 32 of the maintenance person, the three-party call by 3PCC This simultaneously notifies a terminal other than the maintenance person and establishes a call between the terminal of the maintenance person and a terminal other than the maintenance person.
This makes it possible to provide a new service that establishes a call between a maintenance person and a manufacturer using 3PCC, triggered by an alarm generated from an in-building device.

  In the building management apparatus according to the eighth embodiment of the present invention, the function of the above three-party call establishment means is realized by the call control enabler 401 performing 3PCC connection according to an instruction from the scenario server 301. Means. In response to an instruction from the scenario server 301, the call control enabler 401 notifies the notification destination terminal of the abnormality information and also notifies a second notification destination terminal different from the notification destination terminal.

[Ninth Embodiment]
Next, as a building management apparatus according to the ninth embodiment of the automatic alarm notification apparatus of the present invention, an example of notifying a scheduled maintenance person using a maintenance person's presence information database will be described. The presence information is information related to the schedule information, and is information indicating a maintenance person's situation or action.

  FIG. 23 is a sequence diagram illustrating the flow of processing in the ninth embodiment. In the sequence diagram shown in FIG. 23, a presence information database 402 is newly added in the call control enabler 401 as compared to the sequence diagram shown in FIG. Presence information is registered in the presence information database 402 from the SIP terminal 32 of the maintenance person.

  The presence information database 402 may be provided in an independent server (presence information server) instead of in the call control enabler 401.

  Further, in each processing step of the sequence diagram shown in FIG. 23, step S111A, step S111B, and step S111C in a portion surrounded by a broken line are added or changed as compared with the processing step of the sequence diagram shown in FIG. Only the difference is. Other steps are the same as those in the sequence diagram shown in FIG. For this reason, the overlapping description is omitted.

  In the sequence diagram shown in FIG. 23, the maintenance management information workstation sends a getUserPresence message to the call control enabler 401 with the ID of the maintenance person as an argument (step S111A). The call control enabler 401 extracts the presence information of the maintenance person from the presence information database 402 and passes it to the maintenance management information workstation (step S111B). The maintenance management information workstation 501 passes the presence information of the maintenance person received from the call control enabler 401 to the scenario server 301 (step S111C).

  With this configuration, it is possible to notify a scheduled maintenance person using the maintenance person's presence information database.

As described above, the building management apparatus according to the ninth embodiment of the present invention includes the presence information database 402 for registering the maintenance person's situation and action schedule information as presence information, and selects the maintenance person's notification destination information. In doing so, the presence information database 402 is referred to, and a vacant maintenance person is notified.
As a result, when an abnormality occurs in the in-building device, it is possible to quickly select a vacant maintenance person based on the presence information database 402.

  As described above, as described in the first to ninth embodiments of the present invention, the automatic alarm notification device of the present invention can obtain the following effects. In other words, there have been services for notifying maintenance personnel of alarms, but all of them must be built in as a system, and it has been difficult to flexibly change the notification method. For example, flexibly change the notification method such as “whether to notify by e-mail or telephone” or “select a maintenance person near the building or a maintenance person with a high response count”. It was difficult. According to the present invention, various services for calling a telecom device in response to an event occurring in a building via a web service interface (I / F) -based telecom enabler are developed and realized in a short period of time with a low connection. be able to.

  In addition, it is possible to provide a new service that establishes a call between a maintenance person and a manufacturer using 3PCC (3rd Party Call Control) in response to an alarm generated from an in-building device.

  In addition, a maintenance person, a manufacturer, and other related parties can use the information to add information according to the operation and switch the calling method. For example, as shown in FIG. 5, when selecting a maintenance person, a method of selecting a person who has a plan, a method of selecting a person with a large number of correspondences, or a method of selecting a person close to a building. Can be used.

  The automatic alarm notification device of the present invention is a system configuration that is composed of a network service platform (NWSPF), a building web service gateway, and a device in the building, and a network service triggered by an alarm (event) generated in the building. It is a system that aggregates at a platform (building management server group) and calls a telecom service such as 3PCC or conference call by a web service I / F via a call control enabler of a network service platform (NWSPF). Therefore, various services can be called according to the contents of the event.

  In addition, by rewriting the scenario in the scenario server 301, the method for selecting the alarm notifier can be flexibly added and changed. In the scenario server 301, functions such as “select a notifier” and “select a notification method” are described, and the realization part of the selection of how to select is made possible by linking with other servers. To do. By not placing the information of the notifier in the scenario server 301, the versatility of the scenario server 301 can be maintained and the combination of services (scenario) can be flexibly changed.

  In addition, the automatic alarm notification device of the present invention has a mechanism for linking the information of the combined service with a system of a related person such as a maintenance person or a manufacturer via a service interface (I / F). When there are a plurality of maintenance companies in wide area building management, it is possible to cope with the maintenance company management system of each company, and it is possible to flexibly cope with an urgent maintenance person change or notification destination change.

  Further, the group management server 101 allows the scenario server 301 to handle data of a plurality of buildings in an integrated manner. Furthermore, even when the entire system configuration is changed, the system configuration can be changed without changing the internal configuration of each building.

  Although the embodiment of the present invention has been described above, the group management server 101, execution control server 201, scenario server 301, call control enabler 401, and maintenance management information workstation 501 described above have a computer system therein. Yes.

  A series of processing steps related to the above-described processing is stored in a computer-readable recording medium in the form of a program, and the above-described processing is performed by the computer reading and executing this program.

  That is, in the group management server 101, the execution control server 201, the scenario server 301, the call control enabler 401, and the maintenance management information workstation 501, each processing is performed by a central processing unit such as a CPU or a main storage device such as a ROM or RAM. This is realized by reading the above program and executing information processing and arithmetic processing.

  Here, the computer-readable recording medium means a magnetic disk, a magneto-optical disk, a CD-ROM, a DVD-ROM, a semiconductor memory, or the like. Alternatively, the computer program may be distributed to the computer via a communication line, and the computer that has received the distribution may execute the program.

  The group management server 101, the execution control server 201, the scenario server 301, the call control enabler 401, and the maintenance management information workstation 501 are connected with peripheral devices such as an input device, a display device, and the like (none of them are displayed). It shall be. Here, the input device refers to an input device such as a keyboard and a mouse. The display device refers to a CRT (Cathode Ray Tube), a liquid crystal display device, or the like.

  As mentioned above, although embodiment of this invention was described, the automatic alarm notification apparatus of this invention is not limited only to the above-mentioned example of illustration, A various change can be added within the range which does not deviate from the summary of this invention. Of course.

DESCRIPTION OF SYMBOLS 11 ... Building apparatus (building equipment), 21 ... Building web service gateway, 31 ... Maintenance person, 32 ... Maintenance person's SIP terminal, 41 ... Maintenance management center, 42 .. SIP terminal of the maintenance management center 101... Group management server 201. Execution control server 301... Scenario server 311. Scenario execution unit 401. Maintenance management information workstations, 501A, 501B ... Maintenance management information workstation, 502 ... Maintenance person database, 503 ... Maintenance management center database, 601 ... Building information service engine, 701 ... Scheduler Workstation, 702 ... scheduler database, 801 ... user manager workstation ® down, 901 ... position reference workstation

Claims (12)

Collects information indicating the operating status of multiple in-building devices that are installed in multiple buildings via the network, and either the management center or maintenance personnel that is the notification destination of the collected operating status information An automatic alarm notification device for notifying one or both,
Group management means for collecting, via the network, abnormality information including the type and content of abnormality from any one or more of the in-building devices when an abnormality has occurred,
Scenario storage means for storing a combination of predetermined response processing including contact with the notification destination as a predetermined scenario according to the type and content of the abnormality in the in-building device;
A scenario in which, when an abnormality occurs in the in-building device, a scenario is extracted from the scenario storage unit based on the abnormality information collected by the group management unit, and the predetermined response process is executed according to the extracted scenario Execution means;
An automatic alarm notification device comprising: In-building device information acquisition means for periodically acquiring information indicating the operating state of the in-building device,
Further comprising
The in-building device information acquisition means
When an abnormality occurs in the in-building device, the abnormal information indicating that an abnormality has occurred in the in-building device is notified to the group management means.
The automatic alarm notification device according to claim 1. A maintenance person database that records the maintenance person information and history information of the number of times the maintenance person responds to the notified abnormality information;
When selecting the maintenance person to be notified according to the scenario extracted by the scenario execution means, referring to the maintenance person database, preferentially select the maintenance person with a large number of correspondences,
The automatic alarm notification device according to claim 1, wherein the automatic alarm notification device is provided. A schedule database in which the information on the maintenance person and the schedule for each maintenance person are associated and recorded;
When selecting the maintenance person to be notified according to the scenario extracted by the scenario execution means, with reference to the schedule database, preferentially select a maintenance person who can handle,
The automatic alarm notification device according to claim 1, wherein the automatic alarm notification device is provided. A location database that records the maintenance person's information and the maintenance person's current location information in association with each other;
When selecting the maintenance person to be notified according to the scenario extracted by the scenario execution means, with reference to the location database, the maintenance person close to the in-building device in which an abnormality has occurred is preferentially selected.
The automatic alarm notification device according to claim 1, wherein the automatic alarm notification device is provided. A call control means for making a call connection to the notification destination terminal and notifying the abnormality information;
The call control means includes
Based on the abnormality information, generate a synthesized voice message for notifying the content of the abnormality information, and notify the synthesized voice message to the notification destination terminal.
The automatic alarm notification device according to any one of claims 1 to 5, wherein Response detection means for detecting that the maintenance person responds to the notification destination terminal;
Further comprising
The response detection means includes
Determining that the maintenance person has responded to the notification of the abnormality information by detecting pressing of a predetermined button on the notification destination terminal;
The automatic alarm notification device according to any one of claims 1 to 6, wherein A response impossibility detecting means for detecting that the abnormality information notified by the maintenance person cannot be handled;
Further comprising
The response impossible detection means includes
Determining that the maintenance person is unable to respond to the notification of the abnormality information by detecting the pressing of a predetermined button on the notification destination terminal;
Next, notify the candidate maintenance personnel to notify the abnormal information,
The automatic alarm notification device according to any one of claims 1 to 7, wherein In addition to notifying abnormality information to the notification destination terminal, further comprising a three-way call establishment means for notifying the second notification destination terminal different from the notification destination terminal,
Realizing a call between the notification destination terminal and the second notification destination terminal;
The automatic alarm notification device according to any one of claims 1 to 8, wherein A presence information database in which the information on the maintenance person and the presence information including the situation and action schedule information for each maintenance person are associated and recorded;
When selecting the maintenance person who performs notification according to the scenario extracted by the scenario execution means, refer to the presence information database and preferentially select a compatible maintenance person.
The automatic alarm notification device according to claim 1, wherein the automatic alarm notification device is provided. Collects information indicating the operating status of multiple in-building devices that are installed in multiple buildings via the network, and either the management center or maintenance personnel that is the notification destination of the collected operating status information An automatic alarm notification system that notifies one or both of them,
A group management server that collects abnormality information including the type and content of the abnormality from the in-building device in which an abnormality has occurred when any one or more of the in-building devices has occurred;
A scenario storage unit that stores a combination of predetermined response processing including contact with the notification destination as a predetermined scenario according to the type and content of the abnormality in the in-building device;
A scenario in which, when an abnormality occurs in the in-building device, a scenario is extracted from the scenario storage unit based on the abnormality information collected by the group management unit, and the predetermined response process is executed according to the extracted scenario Server,
An automatic alarm notification system comprising: Collects information indicating the operating status of multiple in-building devices that are installed in multiple buildings via the network, and either the management center or maintenance personnel that is the notification destination of the collected operating status information An automatic alarm notification method in an automatic alarm notification device for notifying one or both of them,
A group management procedure for collecting abnormality information including the type and content of abnormality from the in-building device in which the abnormality has occurred when any one or a plurality of the in-building devices have occurred;
A scenario storage procedure for storing a combination of predetermined response processing including contact with the notification destination as a predetermined scenario according to the type and content of the abnormality in the in-building device;
Scenario execution for extracting a stored scenario based on the abnormality information collected by the group management means and executing the predetermined response processing according to the extracted scenario when an abnormality occurs in the in-building device Procedure and
An automatic alarm notification method comprising:

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