CN112884283A - Method and platform for managing public service operation - Google Patents

Method and platform for managing public service operation Download PDF

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CN112884283A
CN112884283A CN202110070506.XA CN202110070506A CN112884283A CN 112884283 A CN112884283 A CN 112884283A CN 202110070506 A CN202110070506 A CN 202110070506A CN 112884283 A CN112884283 A CN 112884283A
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黄颖
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Digital Drive Fuzhou Technology Co ltd
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Abstract

The invention discloses a method for governing public service operation, which comprises the following steps: s1, binding user information; s2, confirming the corresponding identity of the user according to the user information; s3, displaying an application layer selectable module corresponding to the user identity; and S4, receiving corresponding behavior operation of the user side, and feeding back a result according to the corresponding behavior operation. The invention also discloses a management public service operation platform which comprises a user side unit, an application layer unit, a behavior layer unit and a server unit.

Description

Method and platform for managing public service operation
Technical Field
The invention relates to the field of public services, in particular to a method and a platform for governing public service operation.
Background
Many existing public service platforms cannot transmit and communicate information in time by means of a graphical means, cannot analyze meaning and structure of data in time after required data are acquired, and cannot establish a model suitable for the service platform by leaving much worthless data and unnecessary data. However, the existing governing public service platform cannot be made into an integrated platform, and inconvenience is brought to life of users.
Disclosure of Invention
Aiming at the problems, the invention provides a method and a platform for managing public service operation, which can bring convenience to users.
In order to achieve the technical problem, the invention provides a method for governing public service operation, which comprises the following steps:
s1, binding user information;
s2, confirming the corresponding identity of the user according to the user information;
s3, displaying an application layer selectable module corresponding to the user identity;
and S4, receiving corresponding behavior operation of the user side, and feeding back a result according to the corresponding behavior operation.
The working principle of the technical scheme is as follows:
inputting user basic information, establishing user access information and granting user access authority according to the user access information; binding user information by taking user identity card information as a unit; confirming the corresponding identity of the user according to the user information; receiving corresponding behavior operation of a user side, and feeding back a state result according to the corresponding behavior operation; the platform user B processes the user A request on the same platform in real time, and the platform can push related information to the user A and the user B; the big data service classifies the problems frequently encountered by the user A according to the historical data of the user A, carries out comprehensive evaluation on the speed and the efficiency of the problem processing of each user B, carries out big data statistical summary in a specific period, and supervises the work of each user B while solving the problem of the user A more efficiently. The platform may also learn more knowledge while processing the user a's request. The invention provides an integrated platform, which is convenient to manage, avoids illegal registration of individual users, reduces malicious management cost, and shows an integrated service concept by disclosing each user side and application layer on the integrated platform, so that a user A can feel the value of solving the problem.
In a further aspect, step S1 includes:
inputting user basic information, establishing user access information and granting user access authority according to the user access information;
and binding the user information by taking the user identity card information as a unit.
In the technical scheme, the user registration is carried out by using the user identity card information, so that the platform is convenient to manage, and the illegal registration and anonymous speech of individual users of the user are avoided.
In a further technical solution, the corresponding identities in the user in step S2 include user a, user B, and user C.
In the technical scheme, three user sides are shown to go to the implementation platform through the platform, the department and the user B.
In a further aspect, step S3 includes:
the application layer corresponding selectable modules corresponding to the user A are an on-line integrated module, an inquiry integrated module, a red packet integrated module, a media integrated module and a lottery integrated module;
the application layer corresponding selectable modules corresponding to the user B are a mobile office integrated module, a dispatching single integrated module, an intelligent integrated module and an online training integrated module;
the application layer corresponding to the user C corresponds to selectable modules which are a data center integration module, a query integration module and a judgment integration module.
In the technical scheme, the user A can select the online module, the consultation module, the red packet module, the media module and the lottery module corresponding to the selectable modules in the application layer, and after the user A makes a selection in a group, the user B checks and processes the selection through the mobile office module, and the inquiry module and the judgment module are used for inquiring the selection.
In a further technical solution, step S3 further includes:
displaying the application layer selectable module to a public electronic display screen according to the user requirement;
and integrating the historical data clicked by the user by using a big data function and caching the integrated historical data in the user footprint.
According to the technical scheme, the application layer selectable module is displayed on the public electronic display screen according to user requirements, user information is bound, all users can log in the service platform, designated operation is carried out, requirement processing is completed, meanwhile, the historical data clicked by the users are integrated and cached in user footprints through the big data function, the users can check the self progress when logging in again, and the effect of convenience and quickness is achieved.
In a further aspect, step S4 includes:
the state feedback result of the user A is reporting, suggesting, evaluating, sharing and acting;
the state feedback result of the user B is acceptance, feedback, summarization, analysis and skill improvement;
and analyzing and processing the state feedback result of the user C.
In the technical scheme, people with different identities can realize integrated self-service on the platform, different identities correspond to different state feedback results, the user A achieves the purposes of reporting, suggesting, evaluating, sharing and activity, meanwhile, after the reporting, suggesting, evaluating and sharing of the user A are received, the user B end synchronously conducts acceptance, feedback, summarization and analysis, in addition, the integrated service platform provides a window for improving the skills of the user B end, and the user B can better judge whether the data are correct or not.
In a further technical scheme, each user side page, the application layer corresponding selectable module page and the state feedback result page are displayed through an information aggregation method and a visual display method.
In the technical scheme, by means of a graphic means, information is clearly and effectively transmitted and communicated, after required data are obtained, the meaning and the structure of the data are analyzed, worthless data are filtered, valuable data are reserved, data which are not required by the service platform are filtered, data required by the service platform are reserved, required data rules are mined, a model suitable for the service platform is built, appropriate graphs are selected to display each user side page, optional module pages corresponding to an application layer and state feedback result pages through visual representation, and the optional module pages corresponding to each user side page and the application layer and the state feedback result pages are modified, so that the optional module pages corresponding to each user side page and the application layer and the state feedback result pages are more visual and easier to read.
In a further technical scheme, the visual display method comprises the following steps:
synchronously displaying application layer corresponding selectable modules corresponding to all users according to an internal visualization method;
and switching the application layer corresponding optional module corresponding to each user according to the component placing method.
In the technical scheme, the selectable module pages corresponding to the user side pages and the application layers and the state feedback result pages can be integrally and interactively displayed.
The invention also provides a management public service operation platform, which comprises a user side unit, an application layer unit, a behavior layer unit and a server unit, wherein:
the user side unit is used for binding user information;
the application layer unit is used for confirming the corresponding identity of the user according to the user information;
the behavior layer unit is used for displaying the application layer selectable modules corresponding to the user identities;
and the server unit is used for receiving the corresponding behavior operation of the user side and feeding back a result according to the corresponding behavior operation.
In the technical scheme, user basic information is input through a user side unit, user access information is established, and user access authority is granted according to the user access information; binding user information by taking user identity card information as a unit; confirming the corresponding identity of the user according to the user information; the application layer unit confirms the corresponding identity of the user according to the user information; the behavior layer unit is used for displaying an application layer selectable module corresponding to the user identity; the server unit receives corresponding behavior operation of the user side and feeds back a state result according to the corresponding behavior operation; the platform user B processes the user A request on the same platform in real time, and the platform can push the received data message to the user A and the user B; the big data service classifies the problems frequently encountered by the user A according to the historical data of the user A, carries out comprehensive evaluation on the speed and the efficiency of the problem processing of each user B, carries out big data statistical summary in a specific period, and supervises the work of each user B while solving the problem of the user A more efficiently. The platform may also learn more knowledge while processing the user a request. The invention provides an integrated platform, which is convenient to manage, avoids illegal registration of individual users, reduces malicious management cost, and shows an integrated service concept by disclosing each user side and application layer on the integrated platform, so that a user A can feel the value of solving the problem.
In a further technical scheme, the operation platform further comprises an embedded small program, and the management public service operation platform is accessed through the embedded small program.
In the technical scheme, the whole-process treatment public service disclosure facing all users is realized through small programs, and a core concept of 'treatment public service integration' is established.
The invention has the beneficial effects that:
1. after the user A puts forward the requirements, the platform user B can process the user A request on the same platform in real time, the platform can push the received data message to the user A and the user B, and the platform can also learn more knowledge while processing the user A request;
2. the risk level can be automatically marked on the request piece;
3. the whole-process management public service disclosure facing all users is realized, and a core concept of 'management public service integration' is established.
Drawings
FIG. 1 is a flow chart of a method for governing public service operations according to an embodiment of the present invention;
fig. 2 is a schematic structural diagram of an administration public service operation platform according to an embodiment of the present invention.
Description of reference numerals:
10. a user side unit; 11. an application layer unit; 12. a behavior layer unit; 13 server unit.
Detailed Description
The embodiments of the present invention will be further described with reference to the accompanying drawings.
Example (b):
as shown in fig. 1, a method for governing public service operation includes:
s1, binding user information;
s2, confirming the corresponding identity of the user according to the user information;
s3, displaying an application layer selectable module corresponding to the user identity;
and S4, receiving corresponding behavior operation of the user side, and feeding back a result according to the corresponding behavior operation.
The working principle of the above embodiment is as follows:
inputting user basic information, establishing user access information and granting user access authority according to the user access information; binding user information by taking user identity card information as a unit; confirming the corresponding identity of the user according to the user information; receiving corresponding behavior operation of a user side, and feeding back a state result according to the corresponding behavior operation; the platform user B processes the user A request on the same platform in real time, and the platform can push the received data message to the user A and the user B; the big data service classifies the problems frequently encountered by the user A according to the historical data of the user A, carries out comprehensive evaluation on the speed and the efficiency of the problem processing of each user B, carries out big data statistical summary in a specific period, and supervises the work of each user B while solving the problem of the user A more efficiently. The platform may also learn more knowledge while processing the user a request. The invention provides an integrated platform, which is convenient to manage, avoids illegal registration of individual users, reduces malicious management cost, and shows an integrated service concept by disclosing each user side and application layer on the integrated platform.
In another embodiment, step S1 includes:
inputting user basic information, establishing user access information and granting user access authority according to the user access information;
and binding the user information by taking the user identity card information as a unit.
In the embodiment, the user registration is performed by using the user identity card information, so that the platform can conveniently manage, and the illegal registration and anonymous speaking of individual users of the user are avoided.
In another embodiment, the user corresponding identities in step S2 include user a, user B, and user C.
In this embodiment, three clients represent platforms implemented by platform, department, and user B.
In another embodiment, step S3 includes:
the application layer corresponding selectable modules corresponding to the user A are an on-line integrated module, an inquiry integrated module, a red packet integrated module, a media integrated module and a lottery integrated module;
the application layer corresponding selectable modules corresponding to the user B are a mobile office integrated module, a dispatching single integrated module, an intelligent integrated module and an online training integrated module;
the application layer corresponding to the user C corresponds to selectable modules which are a data center integration module, a query integration module and a judgment integration module.
In this embodiment, the user a may select the web module, the query module, the red packet module, the 12345 convenience module, the media module, and the lottery module corresponding to the selectable modules in the application layer, and after making a selection in the group, the user B checks and processes the selection through the mobile office module, the query module, and the determination module.
In another embodiment, step S3 further includes:
displaying the application layer selectable module to a public electronic display screen according to the user requirement;
and integrating the historical data clicked by the user by using a big data function and caching the integrated historical data in the user footprint.
In the embodiment, the application layer selectable module is displayed on the public electronic display screen according to user requirements, user information is bound, all users can log in on the service platform, designated operation is carried out, requirement processing is completed, meanwhile, the big data function integrates historical data clicked by the users and caches the historical data in user footprints, and the users can check own progress when logging in again.
In another embodiment, step S4 includes:
the state feedback result of the user A is reporting, suggesting, evaluating, sharing and acting;
the state feedback result of the user B is acceptance, feedback, summarization, analysis and skill improvement;
and analyzing and processing the state feedback result of the user C.
In this embodiment, people with different identities can realize integrated self-service on the platform, different identities correspond to different state feedback results, and the user a achieves the purposes of reporting, suggesting, evaluating, sharing and activity.
In another embodiment, each user side page, the application layer corresponding selectable module page and the state feedback result page are displayed through an information aggregation method and a visual display method.
In the embodiment, by means of a graphical means, information is clearly and effectively transmitted and communicated, after required data is obtained, the meaning and the structure of the data are analyzed, worthless data are filtered, valuable data are reserved, data which are not required by the service platform are filtered, data required by the service platform are reserved, required data rules are mined, a model suitable for the service platform is built, appropriate graphs are selected to display each user side page, optional module pages corresponding to an application layer and state feedback result pages through visual representation, and the optional module pages corresponding to each user side page and the application layer and the state feedback result pages are modified, so that the optional module pages corresponding to each user side page and each application layer and the state feedback result pages are more visual and easier to read.
In another embodiment, a visualization presentation method comprises:
synchronously displaying application layer corresponding selectable modules corresponding to all users according to an internal visualization method;
and switching the application layer corresponding optional module corresponding to each user according to the component placing method.
In this embodiment, the selectable module page and the state feedback result page corresponding to each user side page and application layer can be integrally and interactively displayed.
In another embodiment, as shown in fig. 2, the present invention further provides an administration public service operation platform, where the platform includes a user end unit, an application layer unit, a behavior layer unit, and a server unit, where:
the user side unit is used for binding user information;
the application layer unit is used for confirming the corresponding identity of the user according to the user information;
the behavior layer unit is used for displaying the application layer selectable modules corresponding to the user identities;
and the server unit is used for receiving the corresponding behavior operation of the user side and feeding back a result according to the corresponding behavior operation.
In the embodiment, the user basic information is input through the user side unit, the user access information is established, and the user access authority is granted according to the user access information; binding user information by taking user identity card information as a unit; confirming the corresponding identity of the user according to the user information; the application layer unit confirms the corresponding identity of the user according to the user information; the behavior layer unit is used for displaying an application layer selectable module corresponding to the user identity; the server unit receives corresponding behavior operation of the user side and feeds back a state result according to the corresponding behavior operation; the platform user B processes the user A request on the same platform in real time, and the platform can push the received data message to the user A and the user B; the big data service classifies the problems frequently encountered by the user A according to the historical data of the user A, carries out comprehensive evaluation on the speed and the efficiency of the problem processing of each user B, carries out big data statistical summary in a specific period, and supervises the work of each user B while solving the problem of the user A more efficiently. The platform may also learn more knowledge while processing the user a request. The invention provides an integrated platform, which is convenient to manage, avoids illegal registration of individual users, reduces malicious management cost, and shows an integrated service concept by disclosing each user side and application layer on the integrated platform.
In another embodiment, the operation platform further comprises an embedded applet, and the administration public service operation platform is accessed through the embedded applet.
In the embodiment, the whole-process governance public service disclosure facing all users is realized through small programs, and the core concept of governing public service integration is established.
The above examples only express the specific embodiments of the present invention, and the description thereof is more specific and detailed, but not to be construed as limiting the scope of the present invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the inventive concept, which falls within the scope of the present invention.

Claims (10)

1. An abatement public service operation method, the method comprising:
s1, binding user information;
s2, confirming the corresponding identity of the user according to the user information;
s3, displaying an application layer selectable module corresponding to the user identity;
and S4, receiving corresponding behavior operation of the user side, and feeding back a result according to the corresponding behavior operation.
2. An abatement common service operation method according to claim 1, wherein said step S1 comprises:
inputting user basic information, establishing user access information and granting user access authority according to the user access information;
and binding the user information by taking the user identity card information as a unit.
3. The governance utility service operation method according to claim 1, wherein the user corresponding identities in step S2 include user a, user B and user C.
4. An abatement common service operation method according to claim 3, wherein said step S3 comprises:
the application layer corresponding selectable modules corresponding to the user A are an on-line integrated module, an inquiry integrated module, a red packet integrated module, a media integrated module and a lottery integrated module;
the application layer corresponding selectable modules corresponding to the user B are a mobile office integrated module, a dispatching single integrated module, an intelligent integrated module and an online training integrated module;
the application layer corresponding to the user C corresponds to selectable modules which are a data center integration module, a query integration module and a judgment integration module.
5. An abatement common service operation method according to claim 1, wherein said step S3 further comprises:
displaying the application layer selectable module to a public electronic display screen according to the user requirement;
and integrating the historical data clicked by the user by using a big data function and caching the integrated historical data in the user footprint.
6. An abatement common service operation method according to claim 3, wherein said step S4 comprises:
the state feedback result of the user A is reporting, suggesting, evaluating, sharing and acting;
the state feedback result of the user B is acceptance, feedback, summarization, analysis and skill improvement;
and analyzing and processing the state feedback result of the user C.
7. An abatement common service operation method according to claim 1, further comprising:
and displaying the user side page, the application layer corresponding optional module page and the state feedback result page by using an information aggregation method and a visual display method.
8. An abatement common service operation method according to claim 7, wherein the visual presentation method comprises:
synchronously displaying application layer corresponding selectable modules corresponding to all users according to an internal visualization method;
and switching the application layer corresponding optional module corresponding to each user according to the component placing method.
9. An abatement public service operations platform, wherein the platform comprises, wherein:
the user side unit is used for binding user information;
the application layer unit is used for confirming the corresponding identity of the user according to the user information;
the behavior layer unit is used for displaying the application layer selectable modules corresponding to the user identities;
and the server unit is used for receiving the corresponding behavior operation of the user side and feeding back a result according to the corresponding behavior operation.
10. The operations platform of claim 9, further comprising an embedded applet, wherein the embedded applet is used to access the governing public service operations platform.
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