CN105391836A - Computer-assisted telephone interview system operation method - Google Patents
Computer-assisted telephone interview system operation method Download PDFInfo
- Publication number
- CN105391836A CN105391836A CN201510971827.1A CN201510971827A CN105391836A CN 105391836 A CN105391836 A CN 105391836A CN 201510971827 A CN201510971827 A CN 201510971827A CN 105391836 A CN105391836 A CN 105391836A
- Authority
- CN
- China
- Prior art keywords
- terminal
- access
- banquet
- attending
- management
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/253—Telephone sets using digital voice transmission
- H04M1/2535—Telephone sets using digital voice transmission adapted for voice communication over an Internet Protocol [IP] network
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/24—Arrangements for supervision, monitoring or testing with provision for checking the normal operation
Abstract
The invention discloses a computer-assisted telephone interview (CATI) system operation method. The method comprises the following steps: work starts; user registration and login are carried out to become a management terminal or an agent terminal; agent terminal distribution, questionnaire design, sample management, statistic analysis and monitoring execution and the like are carried out; the agent terminal logs in the system, records and keeps identity information and then, carries out interview execution work; a voice plugin is installed by the system, and the agent terminal transmits voice signals to a communication exchange storage device; interviewees are interviewed; the agent terminal records the identity information of the interviewees and keeps the identity information in an archive management system; call records, interview records and interview results are recorded, and a report table is formed and stored; the management terminal carries out monitoring on the agent terminal; the management terminal carries out audio monitoring on the agent terminal; the management terminal carries out voice monitoring on the agent terminal; the management terminal can send the problems to the agent terminal in the form of voice and text messages; and the whole interview flow is over.
Description
Technical field
The present invention relates to the method for operation of telephone interview system, particularly relate to a kind of method of operation of the remote phone access system using network to carry out.
Background technology
At present, market survey has become a kind of important means of the marketing, is a kind of main path that market information is collected by company.Traditional market survey mode mainly contains the modes such as Door-to-door Interview, street corner Intercept Interview and telephone interview.Wherein, telephone interview is called to interviewee by Interviewer, by phone for some investigation content inquiry interviewee, then by investigation outcome record on papery questionnaire.The questionnaire of this investigation method needs to make, print; Phone needs to dial manually; Investigation the data obtained needs artificial manual typing, and therefore this investigation method efficiency is low, cost is high, and artificial interference is many easily causes operate miss.
Along with popularizing of computer, networking telephone access system (ComputerAssistedTelephonenterviewSystem), is called for short CATI system, arises.CATI system is the product that the mechanics of communication of high speed development in recent years and Computerized Information Processing Tech are applied to traditional telephone interview and obtain, and has obtained applying more and more widely since appearance.Domestic increasing professional business fact-finding organ, government organs and universities and colleges use this technology a large amount of energetically.
The common working forms of CATI system is: Interviewer sits in front of a computer, the questionnaire on the screen, and the respondent to the call other end reads problem, and result respondent answered is recorded in computer by mouse or keyboard and goes; Inspection carries out on-site supervision by local area network (LAN) and the auxiliary of telephone exchange to whole access work before another computer.
This working forms can improve the efficiency of black phone access effectively, but it also also exists following shortcoming:
1) can only run in local area network (LAN), telemanagement and running cannot be realized;
2) the necessary set up applications of the computer of Interviewer;
3) hardware devices such as seat, wiring, special server and configured voice card must be set, need higher equipment cost.
Summary of the invention
The object of the present invention is to provide a kind of method of operation of networking telephone access system, this system can realize remote phone access, the computer of any connecting Internet can become the office terminal of this telephone interview system and terminal of attending a banquet, and can monitor whole access process when operating this system, visit information is gathered in time.
The present invention adopts following technical scheme to solve the problems of the technologies described above: a kind of method of operation of networking telephone access system, comprises the following steps:
1) user terminal enters Internet Protocol telephone access platform by the Internet and starts the work of interviewing by phone;
2) first user terminal is set up protocol registration by member registration login system and is become system member, enters platform access management system or access executive system becomes office terminal or terminal of attending a banquet after being verified login system;
3) office terminal login system website every management work that access information management can be utilized to conduct interviews, distributes attend a banquet terminal, questionnaire design, management sample, statistical analysis, execution monitoring etc.;
4) account that terminal of attending a banquet utilizes office terminal to distribute, code entry system, first carry out typing by the identity information being seated at the Interviewer of terminal of attending a banquet and be kept in archive management system, and recycling access executive system conducts interviews execution work;
5) attend a banquet terminal landing system, system installs voice plug-in unit automatically on the computer of terminal of attending a banquet, terminal of attending a banquet namely by voice plug-in unit transmission of speech signals to communication swapping memory;
6) communicate swapping memory by transmitting voice signal on the voice terminal of interviewee, terminal of attending a banquet can start to conduct interviews to interviewee;
7) terminal of attending a banquet first is carried out typing to the identity information of interviewee, and is kept in archive management system by the identity information of interviewee before performing access;
8) while terminal of attending a banquet performs access, message registration, Visitor Logs, access result etc. will be recorded simultaneously in KBS and archive management system, and in KBS generating report forms, in archive management system, together preserve management with corresponding interviewee's identity information;
9) related data is read by access KBS in office terminal, and understand the various situations that terminal of attending a banquet performs access, to attending a banquet, terminal is monitored;
10) office terminal can also carry out Voice Surveillance by voice plug-in unit to terminal of attending a banquet;
11) office terminal by voice plug-in unit transmission of speech signals to communication swapping memory, can also be connected the communication line of terminal of attending a banquet, thus carries out voice monitoring to terminal of attending a banquet by communication swapping memory;
12) at monitor procedure, office terminal finds that any problem can send to by voice and Word message terminal of attending a banquet;
13) whole browsing process terminates.
Wherein, described networking telephone access system comprises user terminal, the Internet, Internet Protocol telephone access platform, communication swapping memory and interviewee, and described Internet Protocol telephone access platform is used for providing the voice record of telephone interview application program, storage access to user terminal, storing the information data of inquiry agency acquisition and provide voice messaging interface to user terminal; Described user terminal is delivered to Internet Protocol telephone access platform by the Internet visit information, and Internet Protocol telephone access platform is sent to interviewee visit information by communication swapping memory; Described communication swapping memory is mainly used in the server providing exchange of speech and phonetic storage; Described user terminal contains plug-in unit, and plug-in unit, for calling on webpage, provides the interface of voice communication signals;
Described Internet Protocol telephone access platform comprises member registration login system, voice plug-in unit, access information management, access executive system, KBS and archive management system; User terminal is reached an agreement by member registration login system and Internet Protocol telephone access platform becomes system member, and this member logs in platform and enters access information management or access executive system; Described access information management passes to access executive system by KBS access control information, and access information management can also pass through KBS, voice plug-in unit and the swapping memory that communicates accesses executive system via the monitoring of voice plug-in unit; Described access executive system is sent to communication swapping memory by voice plug-in unit investigation and interview information, sends visit information to interviewee by communication swapping memory; Described archive management system is for preserving the information of managing user terminal and interviewee.
Optimize, the operating procedure of described access information management comprises:
1) user terminal enters access information management by registration login system becomes office terminal, starts Access Management Access work;
2), after entering access information management, the management roles such as questionnaire management, sample management, statistical analysis, execution monitoring management can be carried out in office terminal;
3), when telephone interview project will be carried out in office terminal, first need to activate questionnaire management system, carry out questionnaire design work;
4) first office terminal utilizes questionnaire design subsystem design questionnaire, adds the title, explanation, exercise question, option etc. of questionnaire, and carries out the setting of association attributes by demand;
5) as arranged logic, office terminal then enters logic and arranges the setting that subsystem carries out each logic of class;
6) questionnaire design, be provided with after, test modifications can be carried out to the questionnaire designed, test errorless rear importing KBS and enter stand-by state;
7) questionnaire design good after, activate the work such as sample management system is carried out generating for the phone sample of access, sampled, maintenance; As quota need be arranged, then quota setting is carried out to the sample of access; Afterwards the pre-access-sample generated is imported KBS for subsequent use;
8) questionnaire, sample ready after, the password that terminal of attending a banquet utilizes office terminal to distribute by terminal, account log in and enter access executive system, call the questionnaire in KBS, sample starts to perform telephone interview;
9) office terminal utilizes voice plug-in unit can realize monitoring the remote speech of terminal of attending a banquet on network by activation monitor management system, and notifies Interviewer by voice and Word message;
10) after terminal of attending a banquet performs access, the survey data transmission of terminal of attending a banquet record is saved in KBS and archive management system, the investigation and interview data contrast access recording that office terminal is called in KBS is audited access result, audit errorless after, system automatic statistical analysis after relative set is carried out to access result in office terminal, carries out the process such as derivation after statistical analysis is complete to data;
11) interview management process by phone to terminate.
Optimize, the operating procedure of described access executive system comprises:
1) user terminal login system enters access executive system becomes terminal of attending a banquet, and starts to access execution work;
2) to attend a banquet clearing access executive system after terminal login system, and the identity information of the Interviewer of terminal of attending a banquet is carried out typing be kept in archive management system;
3) system installs voice plug-in unit in terminal of attending a banquet automatically;
4) terminal of attending a banquet selects speech communication port, the communication modes such as system network enabled phone, black phone and instant message software;
5) terminal of attending a banquet extracts the sample that will access from KBS;
6) terminal of attending a banquet clicks dialing button, and whether system automatically according to sample dialing, and is listened to look into and put through;
7) whether if do not led to, system prompt does not put through reason, and Interviewer selects to record, and select to redial, or system is according to the time set in advance, automatically redials;
8) if got through, terminal of attending a banquet first carries out typing to the identity information of interviewee, and is kept in archive management system by the identity information of interviewee, and terminal of attending a banquet subsequently reads questionnaire again allows interviewee answer, and system starts automatic recording;
9) information that interviewee answers by terminal of attending a banquet, by mouse, input through keyboard in computer, and is sent in KBS and archive management system by network, realizes immediately gathering of data;
10) along with the carrying out of access, system programming count identifies whether to reach quota;
11) if do not reach quota, answer is continued;
12) if reach quota, system then automatic-prompting attend a banquet terminal to other samples proceed access;
13) have to stop access if run into access midway, then terminal of attending a banquet and interviewee arrange the continuous visit time, and terminal of attending a banquet also is placed on record, arrive the designated time, and system can automatic-prompting Interviewer, and call and carry out continuous visit;
14) all terminal access processes of attending a banquet all are monitored by monitoring management system by office terminal;
15) traffic of all access, the various situations of access all can be recorded in KBS;
16) all access questionnaires complete, and terminate access work.
The present invention is the improvement to networking telephone access system (CATI system) that is existing, that be only applicable to local area network (LAN), and the present invention makes whole CATI system can be applied to remote phone access by the Internet, Internet Protocol telephone access platform.First, the present invention can be conducted interviews to interviewee by landline telephone, mobile phone, Personal Handyphone System, the networking telephone and MSN.Secondly, the questionnaire used in whole access process directly designs in a computer, debugs, samples, its process is greatly simplified, quota is also complete in computer controlled automatic, the flow process of questionnaire inside all when questionnaire performs and logic are all by computer control, and computer can check appropriateness and the consistency of answer.And the data message that interviewee feeds back directly is logged in computer, accelerates the gathering speed of data, data summarization result can be fed back in time.In addition, the present invention also has supervisory control system, and supervisory control system can carry out audio monitoring, monitoring to whole CATI system, has ensured the reliability of CATI system when conducting interviews further.Finally, the present invention has archive management system, and archive management system can preserve the information of management system member and interviewee, conveniently has access at any time.The present invention can realize remote phone access, and the computer of any connecting Internet can become the office terminal of this telephone interview system and terminal of attending a banquet, and can monitor whole access process when operating this system, gathers in time visit information.
Accompanying drawing explanation
Fig. 1 is the structural representation of networking telephone access system in the embodiment of the present invention;
Fig. 2 is the structural representation of Internet Protocol telephone access platform in the embodiment of the present invention;
Fig. 3 is the structural representation of access information management in the embodiment of the present invention;
Fig. 4 is the structural representation of accessing executive system in the embodiment of the present invention;
Fig. 5 is the structural representation of questionnaire management system in the embodiment of the present invention;
Fig. 6 is the structural representation of sample management system in the embodiment of the present invention;
Fig. 7 is the structural representation of statistical analysis system in the embodiment of the present invention;
Fig. 8 is the structural representation of monitoring management system in the embodiment of the present invention;
Fig. 9 is the flow chart of the method for operation of networking telephone access system of the present invention;
Figure 10 is the flow chart of access information management in the present invention;
Figure 11 is the flow chart of accessing executive system in the present invention.
In figure: 1 user terminal, 2 the Internets, 3 Internet Protocol telephone access platform, 4 communication swapping memories, 5 interviewees, 6 member registration login systems, 7 voice plug-in units, 8 access information managements, 9 access executive systems, 10 KBSs, 11 archive management systems, 12 questionnaire management systems, 13 monitoring management systems, 14 sample management systems, 15 statistical analysis systems, 16 phone docking system, 17 investigation and interview systems, 18 acess control systems, 19 questionnaire design subsystems, 20 logics arrange subsystem, subsystem is issued in 21 tests, 22 sample maintenance systems, 23 sample add-on systems, 24 sample sampling systems, 25 test paper auditing systems, 26 data analysis management systems, 27 statistical graph management systems, 28 statistics display management systems, 29 generate chart system, 30 monitored object management systems, 31 monitoring content management systems, 32 audio monitoring systems, 33 voice, word reponse system, 34 office terminals, 35 attend a banquet terminal.
Embodiment
Below in conjunction with the drawings and specific embodiments, the invention will be further described.
See Fig. 1, a kind of networking telephone access system, comprises user terminal 1, the Internet 2, Internet Protocol telephone access platform 3, communication swapping memory 4 and interviewee 5.This Internet Protocol telephone access platform 3 is for providing the voice record of telephone interview application program, storage access, storing the information data of inquiry agency acquisition and provide voice messaging interface to user terminal 1 to user terminal 1.User terminal 1 is delivered to Internet Protocol telephone access platform 3 by the Internet 2 visit information, and Internet Protocol telephone access platform 3 is sent to interviewee 5 visit information by communication swapping memory 4.Communication swapping memory 4 is the servers being mainly used in providing exchange of speech and phonetic storage.User terminal 1 is containing plug-in unit, and plug-in unit, for calling on webpage, provides the interface of voice communication signals.
See Fig. 2, Internet Protocol telephone access platform 3 comprises member registration login system 6, voice plug-in unit 7, access information management 8, access executive system 9, KBS 10 and archive management system 11.User terminal 1 carries out investigation and interview by using Internet Protocol telephone access platform 3, first user terminal 1 must be reached an agreement with Internet Protocol telephone access platform 3, filling in detailed log-on message is recorded in archive management system 11, becomes system member and accept Systematical control after succeeding in registration.System member logs in Internet Protocol telephone access platform 3 and carries out telephone interview management, the necessary login system of execution work, and is in logging status all the time.
This member logs in Internet Protocol telephone access platform 3 and enters access information management 8 or access executive system 9, access information management 8 passes to access executive system 9 by KBS 10 access control information, and access information management 8 can also pass through KBS 10, voice plug-in unit 7 and the swapping memory 4 that communicates monitors access executive system 9 via voice plug-in unit 7.Access executive system 9 is sent to communication swapping memory 4 by voice plug-in unit 7 investigation and interview information, sends visit information to interviewee 5 by communication swapping memory 4.
Interviewee 5, in the process of being interviewed, can be asked about some essential informations, and the essential information mentioned by interviewee 5 will be stored in archive management system 11, is concentrated to preserve to manage together with user terminal 1 information by archive management system 11.
See Fig. 3, access information management 8 comprises questionnaire management system 12, monitoring management system 13, sample management system 14 and statistical analysis system 15.Questionnaire management system 12, sample management system 14 transmit questionnaire by KBS 10 and sample performs information to access executive system 9.Statistical analysis system 15 is extracted acess control information by KBS 10 and is carried out auditing and statistical analysis.Monitoring management system 13 is monitored by KBS 10, voice plug-in unit 7 and the swapping memory 4 that communicates access executive system 9 and monitors.
See Fig. 4, access executive system 9 comprises phone docking system 16, investigation and interview system 17 and acess control system 18.Phone docking system 16 is that terminal of attending a banquet connects interviewee 5 and realizes the system of voice call, terminal of attending a banquet again by inquiry access system 17 visit information that interviewee 5 feeds back is stored into KBS 10.The visit information of terminal of attending a banquet and call-information are kept at KBS 10 by acess control system 18, and generating report forms.In the present invention, phone docking system 16 can be plugged into landline telephone, mobile phone, Personal Handyphone System, the networking telephone and MSN.
See Fig. 5, questionnaire management system 12 comprises questionnaire design subsystem 19, logic arranges subsystem 20 and subsystem 21 is issued in test.Questionnaire management system 12 is delivered to questionnaire design subsystem 19 respectively information, logic arranges subsystem 20 and test is issued in subsystem 21, questionnaire design subsystem 19 arranges subsystem 20 by logic and investigation and interview information is sent in test issue subsystem 21, then is undertaken preserving this investigation and interview information by KBS 10.
See Fig. 6, sample management system 14 comprises sample maintenance system 22, sample add-on system 23 and sample sampling system 24.Sample maintenance system 22 is mainly classified to sample and sample is safeguarded.Sample add-on system 23 is mainly supported to manually add, import in batches and automatically regularly carry out Mass production; Automatic batch examination is dialled, and rejects invalid number and generates blacklist.Sample sampling system 24 comprises diversified sample mode, such as: sampling, stratified sampling, equidistant sampling, group sampling, synthetic sampling etc. immediately.
See Fig. 7, statistical analysis system 15 comprises test paper auditing system 25, data analysis management system 26, statistical graph management system 27, statistics display management system 28 and generates chart system 29.Statistical analysis system 15 is delivered to test paper auditing system 25 visit information by KBS 10, and test paper auditing system 25 is sent to is generated chart system 29 by data analysis management system 26, statistical graph management system 27, statistics display management system 28.
See Fig. 8, monitoring management system 13 comprises monitored object management system 30, monitoring content management system 31, audio monitoring system 32 and voice, word reponse system 33.After monitor message entered the selection of monitored object management system 30 and monitoring content management system 31, be delivered to audio monitoring system 32 again, voice plug-in unit 7 is utilized to be sent to access executive system 9, monitor access implementation, monitoring feedback information is directly sent to access executive system 9 by voice, word reponse system 33.
A method of operation for networking telephone access system, this method of operation realizes based on above-mentioned networking telephone access system.This method of operation comprises the following steps, see Fig. 2, Fig. 9:
1) user terminal 1 enters Internet Protocol telephone access platform 3 by the Internet 2 and starts the work of interviewing by phone;
2) first, user terminal 1 sets up protocol registration by member registration login system 6 becomes system member, namely user terminal 1 must be filled in detailed log-on message and is recorded in archive management system 11, becomes system member and accept Systematical control after succeeding in registration; User terminal 1 is by checking, and entering platform access management system 8 after login system or accessing executive system 9 becomes office terminal 34 or terminal 35 of attending a banquet;
3) login system website, office terminal 34 every management work that access information management 8 can be utilized to conduct interviews, such as: distribute attend a banquet terminal 35, questionnaire design, management sample, statistical analysis, execution monitoring etc.;
4) account that terminal of attending a banquet 35 utilizes office terminal 34 to distribute, code entry system, first carry out typing by the identity information of the Interviewer being seated at terminal 35 of attending a banquet and be kept in archive management system 11, and recycling access executive system 9 conducts interviews execution work;
5) terminal of attending a banquet 35 login system, system installs voice plug-in unit 7 automatically on the computer of terminal 35 of attending a banquet, terminal of attending a banquet 35 namely by voice plug-in unit 7 transmission of speech signals to communication swapping memory 4;
6) communicate swapping memory 4 by transmitting voice signal on the voice terminal of interviewee 5, terminal of attending a banquet 35 can start to conduct interviews to interviewee 5;
7) terminal of attending a banquet 35 is first carried out typing to the identity information of interviewee 5, and is kept in archive management system 11 by the identity information of interviewee 5 before performing access;
8) while terminal of attending a banquet 35 performs access, message registration, Visitor Logs, access result etc. will be recorded simultaneously in KBS 10 and archive management system 11, and in KBS 10 generating report forms, in archive management system 11, together preserve management with corresponding interviewee 5 identity information;
9) related data is read by access KBS 10 in office terminal 34, and understand the various situations that terminal 35 of attending a banquet performs access, to attending a banquet, terminal 35 is monitored;
10) office terminal 34 can also carry out Voice Surveillance by voice plug-in unit 7 to terminal 35 of attending a banquet;
11) office terminal 34 by voice plug-in unit 7 transmission of speech signals to communication swapping memory 4, can also be connected the communication line of terminal 35 of attending a banquet, thus carries out voice monitoring to terminal 3 of attending a banquet by communication swapping memory 4;
12) at monitor procedure, office terminal 34 finds that any problem can send to by voice and Word message terminal 35 of attending a banquet;
13) whole browsing process terminates.
See Figure 10, the operating procedure of described access information management 8 comprises:
1) user terminal 1 enters access information management 8 by member registration login system 6 becomes office terminal 34, starts Access Management Access work;
2), after entering access information management 8, the management roles such as questionnaire management, sample management, statistical analysis, execution monitoring management can be carried out in office terminal 34;
3), when telephone interview project will be carried out in office terminal 34, first need to activate questionnaire management system 12, carry out questionnaire design work;
4) first office terminal 34 utilizes questionnaire design subsystem 19 design seismic wave questionnaire, adds the title, explanation, exercise question, option etc. of questionnaire, and carries out the setting of association attributes by demand;
5) as arranged logic, 34, office terminal enters logic and arranges the setting that subsystem 20 carries out each logic of class;
6) questionnaire design, be provided with after, test modifications can be carried out to the questionnaire designed, namely enter test issue subsystem 21, test errorless rear importing KBS 10 and enter stand-by state;
7) questionnaire design good after, activate the work such as sample management system 14 is carried out generating for the phone sample of access, sampled, maintenance; As quota need be arranged, then quota setting is carried out to the sample of access; Afterwards the pre-access-sample generated is imported KBS 10 for subsequent use;
8) questionnaire, sample ready after, terminal of attending a banquet 35 by terminal utilize management eventually 34 passwords distributed, account log in and enter access executive system 9, call the questionnaire in KBS 10, sample start to perform telephone interview;
9) office terminal 34 utilizes voice plug-in unit 7 can realize monitoring the remote speech of terminal 35 of attending a banquet on network by activation monitor management system 13, and notifies Interviewer by voice and Word message;
10) after terminal of attending a banquet 35 performs access, the survey data transmission that terminal of attending a banquet 35 records is saved in KBS 10 and archive management system 11, the investigation and interview data contrast access recording that office terminal 34 is called in KBS 10 is audited access result, audit errorless after, system automatic statistical analysis after relative set is carried out to access result in office terminal 34, after statistical analysis is complete, the process such as derivation are carried out to data, be about to access result and import data analysis management system 26;
11) interview management process by phone to terminate.
See Figure 11, the operating procedure of described access executive system 9 comprises:
1) user terminal 1 login system enters access executive system 9 becomes terminal 35 of attending a banquet, and starts to access execution work;
2) clearing access executive system 9 after terminal of attending a banquet 35 login system, and the identity information of the Interviewer of terminal 35 of attending a banquet is carried out typing be kept in archive management system 11;
3) system installs voice plug-in unit 7 in terminal 35 of attending a banquet automatically;
4) terminal of attending a banquet 35 selects speech communication port, the communication modes such as system network enabled phone, black phone and instant message software;
5) terminal of attending a banquet 35 extracts the sample that will access from KBS 10;
6) terminal of attending a banquet 35 click to dial button, whether system automatically according to sample dialing, and is listened to look into and is put through;
7) whether if do not led to, system prompt does not put through reason, and Interviewer selects to record, and select to redial, or system is according to the time set in advance, automatically redials;
8) if got through, terminal of attending a banquet 35 first carries out typing to the identity information of interviewee 5, and is kept in archive management system 11 by the identity information of interviewee 5, and terminal of attending a banquet subsequently 35 reads questionnaire again allows interviewee 5 answer, and system starts automatic recording;
9) information that interviewee 5 answers by terminal of attending a banquet 35, by mouse, input through keyboard in computer, and is sent in KBS 10 and archive management system 11 by network, realizes immediately gathering of data;
10) along with the carrying out of access, system programming count identifies whether to reach quota;
11) if do not reach quota, answer is continued;
12) if reach quota, system then automatic-prompting attend a banquet terminal 35 to other samples proceed access;
13) have to stop access if run into access midway, then terminal of attending a banquet 35 and interviewee 5 arranges the continuous visit time, and terminal of attending a banquet 35 is also placed on record, arrive the designated time, and system can automatic-prompting Interviewer, and call and carry out continuous visit;
14) all terminal 35 access process of attending a banquet all are monitored by monitoring management system 13 by office terminal 34;
15) traffic of all access, the various situations of access all can be recorded in KBS 10;
16) all access questionnaires complete, and terminate access work.
The present invention can realize remote phone access, and the computer of any connecting Internet can become the office terminal of this telephone interview system and terminal of attending a banquet, and can monitor whole access process when operating this system, gathers in time visit information.
Claims (3)
1. a method of operation for networking telephone access system, is characterized in that, described method of operation comprises the following steps:
1) user terminal enters Internet Protocol telephone access platform by the Internet and starts the work of interviewing by phone;
2) first user terminal is set up protocol registration by member registration login system and is become system member, enters platform access management system or access executive system becomes office terminal or terminal of attending a banquet after being verified login system;
3) office terminal login system website every management work that access information management can be utilized to conduct interviews, distributes attend a banquet terminal, questionnaire design, management sample, statistical analysis, execution monitoring etc.;
4) account that terminal of attending a banquet utilizes office terminal to distribute, code entry system, first carry out typing by the identity information being seated at the Interviewer of terminal of attending a banquet and be kept in archive management system, and recycling access executive system conducts interviews execution work;
5) attend a banquet terminal landing system, system installs voice plug-in unit automatically on the computer of terminal of attending a banquet, terminal of attending a banquet namely by voice plug-in unit transmission of speech signals to communication swapping memory;
6) communicate swapping memory by transmitting voice signal on the voice terminal of interviewee, terminal of attending a banquet can start to conduct interviews to interviewee;
7) terminal of attending a banquet first is carried out typing to the identity information of interviewee, and is kept in archive management system by the identity information of interviewee before performing access;
8) while terminal of attending a banquet performs access, message registration, Visitor Logs, access result etc. will be recorded simultaneously in KBS and archive management system, and in KBS generating report forms, in archive management system, together preserve management with corresponding interviewee's identity information;
9) related data is read by access KBS in office terminal, and understand the various situations that terminal of attending a banquet performs access, to attending a banquet, terminal is monitored;
10) office terminal can also carry out Voice Surveillance by voice plug-in unit to terminal of attending a banquet;
11) office terminal by voice plug-in unit transmission of speech signals to communication swapping memory, can also be connected the communication line of terminal of attending a banquet, thus carries out voice monitoring to terminal of attending a banquet by communication swapping memory;
12) at monitor procedure, office terminal finds that any problem can send to by voice and Word message terminal of attending a banquet;
13) whole browsing process terminates;
Wherein, described networking telephone access system comprises user terminal, the Internet, Internet Protocol telephone access platform, communication swapping memory and interviewee, and described Internet Protocol telephone access platform is used for providing the voice record of telephone interview application program, storage access to user terminal, storing the information data of inquiry agency acquisition and provide voice messaging interface to user terminal; Described user terminal is delivered to Internet Protocol telephone access platform by the Internet visit information, and Internet Protocol telephone access platform is sent to interviewee visit information by communication swapping memory; Described communication swapping memory is mainly used in the server providing exchange of speech and phonetic storage; Described user terminal contains plug-in unit, and plug-in unit, for calling on webpage, provides the interface of voice communication signals;
Described Internet Protocol telephone access platform comprises member registration login system, voice plug-in unit, access information management, access executive system, KBS and archive management system; User terminal is reached an agreement by member registration login system and Internet Protocol telephone access platform becomes system member, and this member logs in platform and enters access information management or access executive system; Described access information management passes to access executive system by KBS access control information, and access information management can also pass through KBS, voice plug-in unit and the swapping memory that communicates accesses executive system via the monitoring of voice plug-in unit; Described access executive system is sent to communication swapping memory by voice plug-in unit investigation and interview information, sends visit information to interviewee by communication swapping memory; Described archive management system is for preserving the information of managing user terminal and interviewee.
2. the method for operation of networking telephone access system according to claim 1, is characterized in that: the operating procedure of described access information management comprises:
1) user terminal enters access information management by registration login system becomes office terminal, starts Access Management Access work;
2), after entering access information management, the management roles such as questionnaire management, sample management, statistical analysis, execution monitoring management can be carried out in office terminal;
3), when telephone interview project will be carried out in office terminal, first need to activate questionnaire management system, carry out questionnaire design work;
4) first office terminal utilizes questionnaire design subsystem design questionnaire, adds the title, explanation, exercise question, option etc. of questionnaire, and carries out the setting of association attributes by demand;
5) as arranged logic, office terminal then enters logic and arranges the setting that subsystem carries out each logic of class;
6) questionnaire design, be provided with after, test modifications can be carried out to the questionnaire designed, test errorless rear importing KBS and enter stand-by state;
7) questionnaire design good after, activate the work such as sample management system is carried out generating for the phone sample of access, sampled, maintenance; As quota need be arranged, then quota setting is carried out to the sample of access; Afterwards the pre-access-sample generated is imported KBS for subsequent use;
8) questionnaire, sample ready after, the password that terminal of attending a banquet utilizes office terminal to distribute by terminal, account log in and enter access executive system, call the questionnaire in KBS, sample starts to perform telephone interview;
9) office terminal utilizes voice plug-in unit can realize monitoring the remote speech of terminal of attending a banquet on network by activation monitor management system, and notifies Interviewer by voice and Word message;
10) after terminal of attending a banquet performs access, the survey data transmission of terminal of attending a banquet record is saved in KBS and archive management system, the investigation and interview data contrast access recording that office terminal is called in KBS is audited access result, audit errorless after, system automatic statistical analysis after relative set is carried out to access result in office terminal, carries out the process such as derivation after statistical analysis is complete to data;
11) interview management process by phone to terminate.
3. the method for operation of networking telephone access system according to claim 1, is characterized in that: the operating procedure of described access executive system comprises:
1) user terminal login system enters access executive system becomes terminal of attending a banquet, and starts to access execution work;
2) to attend a banquet clearing access executive system after terminal login system, and the identity information of the Interviewer of terminal of attending a banquet is carried out typing be kept in archive management system;
3) system installs voice plug-in unit in terminal of attending a banquet automatically;
4) terminal of attending a banquet selects speech communication port, the communication modes such as system network enabled phone, black phone and instant message software;
5) terminal of attending a banquet extracts the sample that will access from KBS;
6) terminal of attending a banquet clicks dialing button, and whether system automatically according to sample dialing, and is listened to look into and put through;
7) whether if do not led to, system prompt does not put through reason, and Interviewer selects to record, and select to redial, or system is according to the time set in advance, automatically redials;
8) if got through, terminal of attending a banquet first carries out typing to the identity information of interviewee, and is kept in archive management system by the identity information of interviewee, and terminal of attending a banquet subsequently reads questionnaire again allows interviewee answer, and system starts automatic recording;
9) information that interviewee answers by terminal of attending a banquet, by mouse, input through keyboard in computer, and is sent in KBS and archive management system by network, realizes immediately gathering of data;
10) along with the carrying out of access, system programming count identifies whether to reach quota;
11) if do not reach quota, answer is continued;
12) if reach quota, system then automatic-prompting attend a banquet terminal to other samples proceed access;
13) have to stop access if run into access midway, then terminal of attending a banquet and interviewee arrange the continuous visit time, and terminal of attending a banquet also is placed on record, arrive the designated time, and system can automatic-prompting Interviewer, and call and carry out continuous visit;
14) all terminal access processes of attending a banquet all are monitored by monitoring management system by office terminal;
15) traffic of all access, the various situations of access all can be recorded in KBS;
16) all access questionnaires complete, and terminate access work.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510971827.1A CN105391836A (en) | 2015-12-18 | 2015-12-18 | Computer-assisted telephone interview system operation method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510971827.1A CN105391836A (en) | 2015-12-18 | 2015-12-18 | Computer-assisted telephone interview system operation method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN105391836A true CN105391836A (en) | 2016-03-09 |
Family
ID=55423665
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201510971827.1A Pending CN105391836A (en) | 2015-12-18 | 2015-12-18 | Computer-assisted telephone interview system operation method |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN105391836A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107613148A (en) * | 2017-09-28 | 2018-01-19 | 山东中时通电子商务有限公司 | A kind of Automated real-time data monitoring method and system suitable for Communication with Customer |
| CN109814949A (en) * | 2019-01-07 | 2019-05-28 | 平安科技（深圳）有限公司 | Virtual telephony state switching method, device, computer equipment and storage medium |
Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20040136363A1 (en) * | 2002-12-24 | 2004-07-15 | Alcatel | Data processing system for setting up communications by selecting user terminals according to their accessibility |
| CN103458134A (en) * | 2012-05-31 | 2013-12-18 | 上海迈辉信息技术有限公司 | Computer assisted telephone interview system and method for operating same |
-
2015
- 2015-12-18 CN CN201510971827.1A patent/CN105391836A/en active Pending
Patent Citations (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20040136363A1 (en) * | 2002-12-24 | 2004-07-15 | Alcatel | Data processing system for setting up communications by selecting user terminals according to their accessibility |
| CN103458134A (en) * | 2012-05-31 | 2013-12-18 | 上海迈辉信息技术有限公司 | Computer assisted telephone interview system and method for operating same |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107613148A (en) * | 2017-09-28 | 2018-01-19 | 山东中时通电子商务有限公司 | A kind of Automated real-time data monitoring method and system suitable for Communication with Customer |
| CN109814949A (en) * | 2019-01-07 | 2019-05-28 | 平安科技（深圳）有限公司 | Virtual telephony state switching method, device, computer equipment and storage medium |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| US20120260263A1 (en) | Method, system and program for data delivering using chatbot | |
| CN103873583A (en) | Method and system for analyzing behaviors of internet users based on cloud platform | |
| US20190373028A1 (en) | Computer implemented method and system for virtual office management | |
| DE102008016197A1 (en) | Identify an application user as the source of a database activity | |
| CN106920075A (en) | A kind of attendance management method based on wechat public number | |
| Caetano et al. | Analyzing and characterizing political discussions in WhatsApp public groups | |
| Bianchi et al. | IT governance structures in Brazilian, Dutch and Portuguese universities | |
| CN103458134A (en) | Computer assisted telephone interview system and method for operating same | |
| US20230237515A1 (en) | Mobile cloud and mobile cloud computing for a user-customized survey or election service system and method | |
| CN111953923A (en) | Network conference processing method and device, electronic equipment and storage medium | |
| CN113779609B (en) | Data management method, device, electronic equipment and storage medium | |
| CN105391836A (en) | Computer-assisted telephone interview system operation method | |
| CN105577960A (en) | Network telephone interview system | |
| CN110648105B (en) | Recommendation method and device based on data processing, electronic equipment and storage medium | |
| CN111857932A (en) | Web substitution and filling method for operation and maintenance auditing system based on puppeteer | |
| WO2020134646A1 (en) | Distributed voice monitoring method, apparatus and system, storage medium and device | |
| CN116828039A (en) | Questionnaire pushing method, questionnaire pushing device and electronic equipment | |
| US10992488B2 (en) | System and method for an enhanced focus group platform for a plurality of user devices in an online communication environment | |
| CN103455860A (en) | Computer assisted telephone interview system | |
| CN110895595A (en) | Timing backstage audit operation management system | |
| CN106789271B (en) | Fault reporting processing method and system | |
| CN113727288B (en) | Silence customer service robot based on 5G message | |
| US20080154711A1 (en) | Availability Tracker | |
| CN114363103B (en) | Method, device and computer readable medium for processing conference information | |
| CN114462957A (en) | Conference course platform management system |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| WD01 | Invention patent application deemed withdrawn after publication | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20160309 |