ZA200610035B - Queuing system, method and computer program product for managing the provision of services over a communications network - Google Patents
Queuing system, method and computer program product for managing the provision of services over a communications network Download PDFInfo
- Publication number
- ZA200610035B ZA200610035B ZA200610035A ZA200610035A ZA200610035B ZA 200610035 B ZA200610035 B ZA 200610035B ZA 200610035 A ZA200610035 A ZA 200610035A ZA 200610035 A ZA200610035 A ZA 200610035A ZA 200610035 B ZA200610035 B ZA 200610035B
- Authority
- ZA
- South Africa
- Prior art keywords
- service
- queue
- request
- customer
- identifier
- Prior art date
Links
- 238000000034 method Methods 0.000 title claims description 78
- 238000004891 communication Methods 0.000 title claims description 30
- 238000004590 computer program Methods 0.000 title claims description 4
- 238000012790 confirmation Methods 0.000 claims description 33
- 230000004044 response Effects 0.000 claims description 18
- 230000001419 dependent effect Effects 0.000 claims description 5
- 235000014510 cooky Nutrition 0.000 description 15
- 238000007726 management method Methods 0.000 description 15
- 230000002085 persistent effect Effects 0.000 description 10
- 230000008569 process Effects 0.000 description 10
- 238000012545 processing Methods 0.000 description 10
- 238000003860 storage Methods 0.000 description 10
- 230000006870 function Effects 0.000 description 8
- 230000009471 action Effects 0.000 description 7
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- 238000012360 testing method Methods 0.000 description 7
- 238000013507 mapping Methods 0.000 description 6
- 230000008901 benefit Effects 0.000 description 5
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- 238000012546 transfer Methods 0.000 description 5
- 238000013475 authorization Methods 0.000 description 3
- 230000010354 integration Effects 0.000 description 3
- 238000005304 joining Methods 0.000 description 3
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- 230000002265 prevention Effects 0.000 description 3
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- 206010003402 Arthropod sting Diseases 0.000 description 1
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Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/0016—Arrangements providing connection between exchanges
- H04Q3/0029—Provisions for intelligent networking
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
- H04M2203/551—Call history
Landscapes
- Engineering & Computer Science (AREA)
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Computer And Data Communications (AREA)
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| GB0410829A GB0410829D0 (en) | 2004-05-14 | 2004-05-14 | Queuing system,method and computer program product for managing the provision of services over a communications network |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| ZA200610035B true ZA200610035B (en) | 2008-03-26 |
Family
ID=32527084
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| ZA200610035A ZA200610035B (en) | 2004-05-14 | 2005-05-12 | Queuing system, method and computer program product for managing the provision of services over a communications network |
Country Status (3)
| Country | Link |
|---|---|
| ES (1) | ES2457040T3 (es) |
| GB (2) | GB0410829D0 (es) |
| ZA (1) | ZA200610035B (es) |
Family Cites Families (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US6078959A (en) * | 1998-01-29 | 2000-06-20 | Opuswave Networks, Inc. | Subscriber-originated call deferred queuing |
-
2004
- 2004-05-14 GB GB0410829A patent/GB0410829D0/en not_active Ceased
-
2005
- 2005-01-14 GB GB0500801A patent/GB2406016B/en active Active
- 2005-05-12 ES ES05744380.6T patent/ES2457040T3/es active Active
- 2005-05-12 ZA ZA200610035A patent/ZA200610035B/en unknown
Also Published As
| Publication number | Publication date |
|---|---|
| GB2406016A (en) | 2005-03-16 |
| GB0500801D0 (en) | 2005-02-23 |
| GB0410829D0 (en) | 2004-06-16 |
| GB2406016B (en) | 2005-08-31 |
| ES2457040T3 (es) | 2014-04-24 |
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