GB2406016B - Queuing system, method and computer program product for managing the provision of services over a communications network - Google Patents

Queuing system, method and computer program product for managing the provision of services over a communications network

Info

Publication number
GB2406016B
GB2406016B GB0500801A GB0500801A GB2406016B GB 2406016 B GB2406016 B GB 2406016B GB 0500801 A GB0500801 A GB 0500801A GB 0500801 A GB0500801 A GB 0500801A GB 2406016 B GB2406016 B GB 2406016B
Authority
GB
United Kingdom
Prior art keywords
managing
provision
computer program
program product
communications network
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
GB0500801A
Other versions
GB2406016A (en
GB0500801D0 (en
Inventor
Matt King
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Individual
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of GB0500801D0 publication Critical patent/GB0500801D0/en
Publication of GB2406016A publication Critical patent/GB2406016A/en
Priority to AU2005242593A priority Critical patent/AU2005242593C1/en
Priority to EP05744380.6A priority patent/EP1751954B1/en
Priority to GB0624668A priority patent/GB2437606B/en
Priority to ES05744380.6T priority patent/ES2457040T3/en
Priority to CA2566768A priority patent/CA2566768C/en
Priority to PCT/GB2005/001854 priority patent/WO2005112389A2/en
Application granted granted Critical
Publication of GB2406016B publication Critical patent/GB2406016B/en
Priority to US11/598,331 priority patent/US20070130313A1/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/55—Aspects of automatic or semi-automatic exchanges related to network data storage and management
    • H04M2203/551—Call history

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Signal Processing (AREA)
  • Computer And Data Communications (AREA)
GB0500801A 2004-05-14 2005-01-14 Queuing system, method and computer program product for managing the provision of services over a communications network Active GB2406016B (en)

Priority Applications (7)

Application Number Priority Date Filing Date Title
PCT/GB2005/001854 WO2005112389A2 (en) 2004-05-14 2005-05-12 Queuing system, method and computer program product for managing the provision of services over a communications network
AU2005242593A AU2005242593C1 (en) 2004-05-14 2005-05-12 Queuing system, method and computer program product for managing the provision of services over a communications network
EP05744380.6A EP1751954B1 (en) 2004-05-14 2005-05-12 Queuing system, method and computer program product for managing the provision of services over a communications network
GB0624668A GB2437606B (en) 2004-05-14 2005-05-12 Queuing system, method and computer program product for managing the provision of services over a communications network
ES05744380.6T ES2457040T3 (en) 2004-05-14 2005-05-12 Queue system, method and computer program product to manage the provision of services through a communications network
CA2566768A CA2566768C (en) 2004-05-14 2005-05-12 Queuing system, method and computer program product for managing the provision of services over a communications network
US11/598,331 US20070130313A1 (en) 2004-05-14 2006-11-13 Queuing system, method and computer program

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB0410829A GB0410829D0 (en) 2004-05-14 2004-05-14 Queuing system,method and computer program product for managing the provision of services over a communications network

Publications (3)

Publication Number Publication Date
GB0500801D0 GB0500801D0 (en) 2005-02-23
GB2406016A GB2406016A (en) 2005-03-16
GB2406016B true GB2406016B (en) 2005-08-31

Family

ID=32527084

Family Applications (2)

Application Number Title Priority Date Filing Date
GB0410829A Ceased GB0410829D0 (en) 2004-05-14 2004-05-14 Queuing system,method and computer program product for managing the provision of services over a communications network
GB0500801A Active GB2406016B (en) 2004-05-14 2005-01-14 Queuing system, method and computer program product for managing the provision of services over a communications network

Family Applications Before (1)

Application Number Title Priority Date Filing Date
GB0410829A Ceased GB0410829D0 (en) 2004-05-14 2004-05-14 Queuing system,method and computer program product for managing the provision of services over a communications network

Country Status (3)

Country Link
ES (1) ES2457040T3 (en)
GB (2) GB0410829D0 (en)
ZA (1) ZA200610035B (en)

Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1999039366A1 (en) * 1998-01-29 1999-08-05 Omnipoint Technologies, Inc. Subscriber-originated call deferred queuing

Patent Citations (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO1999039366A1 (en) * 1998-01-29 1999-08-05 Omnipoint Technologies, Inc. Subscriber-originated call deferred queuing

Also Published As

Publication number Publication date
ZA200610035B (en) 2008-03-26
GB0410829D0 (en) 2004-06-16
GB2406016A (en) 2005-03-16
GB0500801D0 (en) 2005-02-23
ES2457040T3 (en) 2014-04-24

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