WO2024257254A1 - 情報提供装置、電子商取引システム、情報提供方法、および情報提供プログラム - Google Patents

情報提供装置、電子商取引システム、情報提供方法、および情報提供プログラム Download PDF

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Publication number
WO2024257254A1
WO2024257254A1 PCT/JP2023/022042 JP2023022042W WO2024257254A1 WO 2024257254 A1 WO2024257254 A1 WO 2024257254A1 JP 2023022042 W JP2023022042 W JP 2023022042W WO 2024257254 A1 WO2024257254 A1 WO 2024257254A1
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WO
WIPO (PCT)
Prior art keywords
information
existing product
user
product
industrial
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/JP2023/022042
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English (en)
French (fr)
Japanese (ja)
Inventor
慎理 松川
雄亮 尾本
啓記 篠原
孝教 小松
照憲 田邊
仁明 大熊
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Mitsubishi Electric Corp
Original Assignee
Mitsubishi Electric Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mitsubishi Electric Corp filed Critical Mitsubishi Electric Corp
Priority to JP2023562324A priority Critical patent/JP7399374B1/ja
Priority to PCT/JP2023/022042 priority patent/WO2024257254A1/ja
Priority to CN202380089897.7A priority patent/CN121285826A/zh
Publication of WO2024257254A1 publication Critical patent/WO2024257254A1/ja
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]

Definitions

  • This disclosure relates to an information providing device, an electronic commerce system, an information providing method, and an information providing program that provide information on industrial motors.
  • the specifications of the existing product are checked to select an industrial motor of a current model that can be used to replace the existing product.
  • some of the specifications of the existing product may be written on the name plate attached to the existing product, it is difficult to write all of the specifications on the name plate, so the user of the existing product usually checks the specifications of the existing product from the purchase specifications given to them when purchasing the existing product. If the user cannot check the purchase specifications, the user will inquire about the specifications of the existing product from the seller who sold the existing product or the manufacturer who manufactured the existing product.
  • the user in order for the user to check which industrial motors of current models can be used to replace the existing product, the user will communicate the specifications of the existing product to the industrial motor seller or the industrial motor manufacturer, and the seller or manufacturer will look up current products that are industrial motors that can be used to replace the existing product and communicate them to the user. In this way, it was previously time-consuming to check in order to purchase a current product that can be used to replace the existing product.
  • Patent Document 1 discloses that a two-dimensional code encoding maintenance information for the body and a two-dimensional code encoding dismantling information for the body are provided on a nameplate attached to the body of a vacuum cleaner, making it possible to obtain the maintenance information and dismantling information by reading the two-dimensional code.
  • Patent Document 2 discloses that product information at the time the motor was manufactured is provided on an electronic page, and a two-dimensional code encoding reference information for accessing the electronic page is provided to the motor.
  • Patent Document 1 or Patent Document 2 While the user can check the specifications of the existing product, the user cannot check current products that can be used to replace the existing product. Even when the conventional technology is applied, the user communicates the specifications of the existing product to the industrial motor seller or industrial motor manufacturer, and the seller or manufacturer investigates and communicates to the user current products that are industrial motors that can be used to replace the existing product. In this way, with the conventional technology, it is not possible to provide the user with information about current products that can be used to replace the existing product, so it is time-consuming to check in order to purchase a current product that can be used to replace the existing product.
  • the present disclosure has been made in consideration of the above, and aims to provide an information providing device that can provide a user with information about current products that can be replaced with existing products.
  • the information providing device disclosed herein includes a memory unit that stores specification information indicating the specifications of each of a plurality of industrial motors, a specification information providing processing unit that executes a process of reading specification information of the existing product from the memory unit based on nameplate information, which is information read from the nameplate of the industrial motor that is an existing product, and providing the specification information of the existing product to a user, and a purchase support processing unit that executes a process of selecting from a plurality of industrial motors an existing product that can be replaced with the existing product based on the specification information of the existing product, and providing information about the selected existing product to the user, as a process of supporting the user in purchasing an industrial motor.
  • the information providing device disclosed herein has the effect of being able to provide users with information about current products that can be used to replace existing products.
  • FIG. 1 is a diagram showing a configuration example of an electronic commerce system including an information providing device according to a first embodiment
  • FIG. 1 is a diagram showing a configuration example of an information providing device according to a first embodiment
  • 1 is a flowchart showing an example of an operation procedure of an information providing device according to a first embodiment
  • 1 is a flowchart showing an example of an operation procedure of an information providing device according to a first embodiment.
  • FIG. 1 is a diagram showing an example of a hardware configuration of an information providing device according to first to third embodiments;
  • the first example is an example of the ordering flow when purchasing a new industrial motor
  • the second example is an example of the ordering flow when purchasing an industrial motor to replace an existing industrial motor.
  • a catalog for industrial motors may have a variety of product models available.
  • the products available in the catalog are standard specification products, there are many special specifications that differ from the standard specifications that are available for purchasers to choose from.
  • purchasers can combine various specifications, including special specifications, at their discretion.
  • Purchasers are manufacturers of equipment that includes industrial motors, or manufacturers of plants that include industrial motors.
  • Equipment manufacturers receive orders for equipment from users, design the equipment, and determine the specifications for industrial motors.
  • Plant manufacturers receive orders for plants from users, design the plants, and determine the specifications for industrial motors.
  • a seller who sells industrial motors to a purchaser receives an order from the purchaser and places an order with the industrial motor manufacturer to manufacture an industrial motor that meets the required specifications that are a summary of the specifications desired by the purchaser.
  • the seller is a business that sells industrial motors and may be an agency, sales company, or branch office of the manufacturer.
  • An industrial motor designer at the industrial motor manufacturer designs the industrial motor based on the required specifications. The designer also responds to the seller with a delivery date for the ordered industrial motor. The seller responds to the purchaser with a delivery date for the ordered industrial motor.
  • the industrial motor manufacturing department of an industrial motor manufacturer manufactures industrial motors designed by a designer.
  • the manufactured industrial motors are delivered by the industrial motor manufacturer to the purchaser via the seller.
  • the purchaser manufactures equipment or plants that incorporate the delivered industrial motors. All specifications, including special specifications, are stated in the purchase specifications.
  • the purchaser passes the purchase specifications to the user. Normally, it is not possible to write all specifications on the nameplate attached to the body of the industrial motor, so it is not possible to understand all specifications from the nameplate alone.
  • a user considering replacing an existing industrial motor checks the purchase specifications when the existing item was purchased.
  • the user is the user of the equipment that includes the industrial motor, or the user of the plant that includes the industrial motor. Since industrial motors have a relatively long life cycle and it is normal for one industrial motor to continue operating for several decades, the user may not be able to check the purchase specifications. Since a long time has passed since the existing item was purchased, for example, there may be cases where the person who purchased the existing item has been transferred or retired and no one knows the whereabouts of the purchase specifications, or the purchase specifications may have been lost. For this reason, there are quite a few cases where an existing item exists but the whereabouts of the purchase specifications for the existing item are unknown.
  • the user can place an order for an industrial motor from the seller based on the contents of the purchase specifications.
  • the user inquires about the contents of the purchase specifications from the manufacturer of the equipment or plant that was the purchaser. If the manufacturer of the equipment or plant does not have the purchase specifications, the manufacturer of the equipment or plant will further inquire about the contents of the purchase specifications from the distributor, sales company, or branch office of the manufacturer that was the seller. If the distributor, sales company, or branch office of the manufacturer does not have the purchase specifications, the distributor, sales company, or branch office of the manufacturer will further inquire about the contents of the purchase specifications from the designer.
  • the designer When the contents of the purchase specifications are inquired of from the designer, the designer will investigate the specifications of industrial motors designed in the past. When the contents of the purchase specifications are confirmed, each of the manufacturer of the equipment or plant that was the purchaser, the distributor, sales company, or branch office of the manufacturer that was the seller, and the designer will contact the inquirer with the contents of the purchase specifications. In this way, the user can confirm the purchase specifications.
  • the traditional process for ordering industrial motors required a lot of manpower and time for users to check the contents of the purchase specifications.
  • FIG. 1 is a diagram showing an example of the configuration of an electronic commerce system 1 including an information providing device 10 according to a first embodiment.
  • the electronic commerce system 1 is an electronic commerce system in which an industrial motor 2 is included in the items for sale.
  • the electronic commerce system 1 is operated, for example, by a seller who sells the industrial motor 2.
  • the industrial motor 2 is a general-purpose motor, for example, an induction motor used mainly as a power source in factories and the like.
  • the user is a user of equipment that includes the industrial motor 2, which is an existing product.
  • the user may be a user of a plant that includes the industrial motor 2, which is an existing product.
  • the electronic commerce system 1 includes a user terminal and an information providing device 10.
  • the user terminal is an information processing device used by a user, and is a PC (Personal Computer) 5 or a mobile terminal 6.
  • the mobile terminal 6 is a portable information processing terminal having communication and photographing functions, and is, for example, a mobile communication terminal such as a smartphone or a tablet terminal.
  • the PC 5 and the mobile terminal 6 will be referred to as the user terminal without distinction between them.
  • the information providing device 10 is configured, for example, by one or more cloud servers.
  • a cloud server is a server constructed in a cloud environment that includes computer resources provided in a cloud service platform.
  • the information providing device 10 may be a server other than a cloud server, for example, it may be an on-premise server.
  • the information providing device 10 and the user terminal are connected via a network.
  • the information providing device 10 and the user terminal communicate with each other via the network.
  • the network is, for example, a WAN (Wide Area Network) such as the Internet, but it may also be a LAN (Local Area Network).
  • a name plate 3 is attached to the industrial motor 2.
  • the name plate 3 lists information indicating the main specifications of the industrial motor 2.
  • the specification items listed on the name plate 3 are arbitrary, and may be, for example, the manufacturer's name, product name, motor capacity, rated voltage, frequency, rated current, rotation speed, efficiency, power factor, efficiency class, frame number, rated specifications, heat resistance class, applicable standards, bearing number, manufacturing date, or serial number.
  • the name plate 3 may list information indicating a single specification for one item, or information indicating multiple specifications for one item. Information indicating multiple specifications for one item is listed when, for example, multiple pairs are listed for an item such as a pair of voltage and frequency.
  • the name plate 3 may be provided with a code indicating encoded information.
  • the code is a two-dimensional code.
  • the name plate 3 may be provided with a code other than a two-dimensional code.
  • the name plate 3 may also be provided with characteristic information indicating the characteristics of the industrial motor 2.
  • the characteristic information of the industrial motor 2 includes, for example, information such as starting torque, starting current, and stall torque.
  • the user terminal is a PC 5
  • the user photographs the name plate 3 using a device with a photographing function.
  • An example of a device with a photographing function is a camera 4.
  • the camera 4 transfers the image to the PC 5.
  • the PC 5 transmits the image transferred from the camera 4 to the information providing device 10.
  • the user terminal is a mobile terminal 6, the user photographs the name plate 3 using the mobile terminal 6.
  • the mobile terminal 6 transmits the image photographed by the mobile terminal 6 to the information providing device 10. In this way, the user terminal transmits an image of the existing name plate 3 to the information providing device 10.
  • the information providing device 10 receives the image photographed by the user terminal.
  • the user terminal may decode the code and transmit the decoded information together with the image to the information providing device 10.
  • the information providing device 10 receives the image transmitted from the user terminal.
  • the information providing device 10 acquires the name plate information, which is the information written on the name plate 3, by analyzing the received image. If the decrypted information is transmitted to the information providing device 10 together with the image, the information providing device 10 acquires the name plate information by adding the decrypted information to the information acquired by analyzing the image.
  • the information providing device 10 compares the specification information stored in the information providing device 10 with the nameplate information, and transmits specification information indicating the specifications of the industrial motor 2, which is an existing product, to the user terminal.
  • the specification information of the industrial motor 2 includes, for example, information such as the manufacturer name, product name, motor capacity, rated voltage, frequency, rated current, rotation speed, efficiency, power factor, efficiency class, frame number, rated specifications, heat resistance class, applicable standards, bearing number, manufacturing date, or serial number.
  • the user terminal receives the specification information transmitted from the information providing device 10. In this way, the information providing device 10 provides the specification information of the industrial motor 2, which is an existing product, to the user.
  • the user terminal is a PC 5
  • the PC 5 transmits images and receives specification information, for example, via a website operated by the operator of the electronic commerce system 1.
  • the user terminal is a mobile terminal 6, the mobile terminal 6 transmits images and receives specification information, for example, using an app. Such an app is distributed by the operator of the electronic commerce system 1 and installed in advance on the mobile terminal 6.
  • the information providing device 10 selects an industrial motor 2 that is a current product that can be replaced with the existing product based on the specification information of the existing product, and transmits information about the selected current product to the user terminal. If the user terminal is a PC 5, the PC 5 receives the information about the selected current product, for example, via the above-mentioned website. If the user terminal is a mobile terminal 6, the mobile terminal 6 receives the information about the selected current product, for example, by using the above-mentioned app.
  • the user uses the purchase site 7 to purchase the current product.
  • the purchase site 7 is an electronic commerce (EC) site operated by the operator of the electronic commerce system 1.
  • EC electronic commerce
  • the user terminal is a PC 5
  • the PC 5 accesses the purchase site 7, which is a web site.
  • the user terminal is a mobile terminal 6, an app for the purchase site 7 is pre-installed on the mobile terminal 6, and the app for the purchase site 7 is opened on the mobile terminal 6.
  • FIG. 2 is a diagram showing an example of the configuration of the information providing device 10 according to the first embodiment.
  • the information providing device 10 includes a communication unit 11 that communicates with devices external to the information providing device 10, a processing unit 12 that executes various processes, and a storage unit 13 that stores information.
  • the processing unit 12 includes an acquisition unit 14, an analysis unit 15, a specification information provision processing unit 16, and a purchase support processing unit 17.
  • the storage unit 13 stores a characteristics database in which characteristic information is stored, a specification database in which specification information is stored, and a sales database in which sales information is stored.
  • the characteristics database stores characteristic information for each of the multiple industrial motors 2.
  • the specification database stores specification information for each of the multiple industrial motors 2.
  • the multiple industrial motors 2 for which characteristic information and specification information are stored in the storage unit 13 include current models of industrial motors 2 and past models of industrial motors 2.
  • a current model is a model that is currently on sale.
  • a past model is a model that was manufactured in the past but is no longer manufactured.
  • the sales database stores sales information about various current models of industrial motors 2 that are currently on the market.
  • the sales information includes price information indicating the price of the industrial motor 2 and delivery date information indicating the delivery date of the industrial motor 2.
  • the communication unit 11 receives information transmitted from the user terminal.
  • the acquisition unit 14 acquires the information received by the communication unit 11 from the communication unit 11.
  • the acquisition unit 14 acquires images transmitted from the user terminal to the information providing device 10.
  • the acquisition unit 14 outputs the acquired images to the analysis unit 15.
  • the acquisition unit 14 acquires the decoded information.
  • the acquisition unit 14 outputs the decoded information to the analysis unit 15.
  • the analysis unit 15 reads the information written on the name plate 3 by analyzing the image input to the analysis unit 15.
  • the analysis unit 15 outputs the name plate information, which is the information read from the name plate 3, to the specification information providing processing unit 16.
  • the analysis unit 15 outputs the name plate information including the decrypted information to the specification information providing processing unit 16.
  • the specification information providing processing unit 16 executes a process of reading out the specification information of the existing product from the storage unit 13 based on the nameplate information, which is information read from the nameplate 3 of the industrial motor 2, which is an existing product, and providing the specification information of the existing product to the user.
  • the specification information providing processing unit 16 compares the nameplate information input to the specification information providing processing unit 16 with the specification information stored in the specification database. Based on the result of comparing the nameplate information with the specification information, the specification information providing processing unit 16 identifies specification information indicating the specifications of the industrial motor 2, which is an existing product, from the specification information stored in the specification database.
  • the specification information providing processing unit 16 reads out the specification information of the existing product from the storage unit 13 based on the nameplate information read from the nameplate 3 shown in the image.
  • the specification information providing processing unit 16 outputs the identified specification information to the communication unit 11.
  • the communication unit 11 transmits the identified specification information to the user terminal.
  • the information providing device 10 provides the specification information of the existing product to the user.
  • the specification information provision processing unit 16 outputs the identified specification information to the purchase support processing unit 17.
  • the purchase support processing unit 17 executes a process of selecting from among a plurality of industrial motors 2 an existing product that can be replaced with the existing product based on the specification information of the existing product, and providing the user with information about the selected existing product, as a process of supporting the user in purchasing an industrial motor 2.
  • the purchase support processing unit 17 selects the existing product based on the specification information of the existing product, which is the specification information input to the purchase support processing unit 17.
  • the information provided to the user by the purchase support processing unit 17 regarding the selected current product is specification information, price information, and delivery date information.
  • the purchase support processing unit 17 reads out specification information of the selected current product from the specification database.
  • the purchase support processing unit 17 reads out price information of the selected current product and delivery date information of the selected current product from the sales database.
  • the specification information providing processing unit 16 outputs the specification information, price information, and delivery date information, which is information read out from the memory unit 13, to the communication unit 11.
  • the communication unit 11 transmits the specification information, price information, and delivery date information to the user terminal. In this way, the information providing device 10 provides the specification information, price information, and delivery date information, which is information regarding the selected current product, to the user.
  • the purchase support processing unit 17 selects the industrial motor 2 of the same model as the existing product and a current model as the current product.
  • the same model refers to the same model. If an industrial motor 2 of the same model as the existing product and a current model is not present among the multiple industrial motors 2, the purchase support processing unit 17 selects an industrial motor 2 of a model that can replace the model of the existing product and is a current model as the current product.
  • the purchase support processing unit 17 compares the specifications and characteristics of the existing product with the specifications and characteristics of each of the multiple current models of industrial motors 2, thereby selecting a replacement product that is a current product that can replace the existing product from among the multiple current models of industrial motors 2.
  • the purchase support processing unit 17 further executes a process of presenting to the user a guide to a purchasing site 7 where the selected current product can be purchased, as a process of supporting the user in purchasing an industrial motor 2.
  • the purchase support processing unit 17 presents the user with guidance to the purchase site 7, for example, by displaying on the PC 5 a link to the purchase site 7 where the selected current item can be purchased. If the user terminal is a mobile terminal 6, the purchase support processing unit 17 presents the user with guidance to the purchase site 7, for example, by displaying on the mobile terminal 6 the name of the app for the purchase site 7 where the selected current item can be purchased. In this way, the purchase support processing unit 17 displays guidance to the purchase site 7 where the selected current item can be purchased on the user terminal.
  • the purchase support processing unit 17 further executes a process of selecting a replacement product from among multiple industrial motors 2 and providing the user with information about the selected replacement product as a process of supporting the user in purchasing an industrial motor 2.
  • the replacement product selected by the purchase support processing unit 17 is a model in which the special specifications have been replaced with standard specifications and is a current model of industrial motor 2.
  • the information provided to the user by the purchase support processing unit 17 about the selected replacement product is specification information, price information, and delivery date information, just like in the case of the current product.
  • the purchase support processing unit 17 further executes a process of presenting the user with information on the purchasing site 7 where the selected substitute can be purchased as a process of supporting the user in purchasing the industrial motor 2.
  • the purchase support processing unit 17 presents the user with information on the purchasing site 7 by displaying on the PC 5 a link destination of the purchasing site 7 where the selected substitute can be purchased, or by displaying on the mobile terminal 6 the name of the app for the purchasing site 7 where the selected substitute can be purchased.
  • Figures 3 and 4 are flowcharts showing an example of the operation procedure of the information providing device 10 according to the first embodiment.
  • the user terminal transmits an image of the name plate 3 to the information providing device 10.
  • the user terminal decodes the code attached to the name plate 3 and transmits the image of the name plate 3 and the decoded information to the information providing device 10.
  • the communication unit 11 receives the image, or the image and the decoded information.
  • the acquisition unit 14 acquires the image, or the image and the decoded information.
  • the acquisition unit 14 outputs the image to the analysis unit 15.
  • the acquisition unit 14 outputs the image and the decoded information to the analysis unit 15.
  • step S2 the analysis unit 15 analyzes the image input to the analysis unit 15.
  • the analysis unit 15 reads the information written on the name plate 3 and outputs the name plate information to the specification information providing processing unit 16. If the decrypted information is input to the analysis unit 15, the analysis unit 15 outputs the name plate information including the decrypted information to the specification information providing processing unit 16.
  • step S3 the specification information providing processing unit 16 acquires specification information of the existing product based on the name plate information and the information in the specification database.
  • the specification information providing processing unit 16 acquires specification information of the industrial motor 2, which is an existing product, by extracting specification information including a serial number that matches the serial number indicated in the name plate information from the specification database.
  • the specification information providing processing unit 16 outputs the specification information acquired in step S3 to both the communication unit 11 and the purchase support processing unit 17.
  • step S4 the communication unit 11 transmits the specification information to the user terminal.
  • the user terminal receives the specification information and displays the specification information on the screen of the user terminal.
  • step S5 the purchase support processing unit 17 determines whether the existing product is a current model based on the specification information input to the purchase support processing unit 17.
  • the purchase support processing unit 17 determines whether the existing product is a current model based on, for example, the manufacturer name, product name, manufacturing date, or serial number from the specification information. If it is determined that the existing product is a current model (step S5, Yes), the information providing device 10 proceeds to step S6. On the other hand, if it is determined that the existing product is not a current model (step S5, No), the information providing device 10 proceeds to step S14 shown in FIG. 4.
  • step S6 the purchase support processing unit 17 determines whether the specifications of the existing product are standard specifications.
  • the purchase support processing unit 17 determines whether the specifications of the existing product are standard specifications based on the contents of the specification information. If it is determined that the specifications of the existing product are standard specifications (step S6, Yes), the information providing device 10 proceeds to step S7. On the other hand, if it is determined that the specifications of the existing product are not standard specifications, that is, if it is determined that the specifications of the existing product are special specifications (step S6, No), the information providing device 10 proceeds to step S9.
  • Steps S7 and S8 are the procedures when the existing product is a current model and standard specifications.
  • the purchase support processing unit 17 acquires specification information, price information, and delivery date information for the current product with standard specifications. That is, the purchase support processing unit 17 acquires specification information, price information, and delivery date information for the industrial motor 2, which is a current product with the same standard specifications as the existing product.
  • the purchase support processing unit 17 acquires specification information for the current product with standard specifications by reading it out from the specification database.
  • the purchase support processing unit 17 acquires price information for the current product with standard specifications and delivery date information for the current product with standard specifications by reading it out from the sales database.
  • step S8 the purchase support processing unit 17 causes the user terminal to present specification information, price information, and delivery date information for the current standard specification product.
  • the purchase support processing unit 17 outputs the specification information, price information, and delivery date information acquired in step S7 to the communication unit 11.
  • the communication unit 11 transmits the specification information, price information, and delivery date information for the current standard specification product to the user terminal.
  • the user terminal receives the specification information, price information, and delivery date information for the current standard specification product, and displays the specification information, price information, and delivery date information for the current standard specification product on the screen of the user terminal. In this way, the specification information, price information, and delivery date information for the current standard specification product is presented to the user.
  • step S13 the purchase support processing unit 17 provides information on a purchase site 7 where the current standard specification product can be purchased.
  • Providing information on a purchase site 7 refers to providing information on the purchase site 7.
  • the user considers purchasing the current standard specification product by checking the specification information, price information, and delivery date information for the current standard specification product.
  • the user proceeds to the purchase site 7 following the instructions displayed on the screen of the user terminal and carries out the purchase procedure for the current standard specification product.
  • This allows the user to purchase an industrial motor 2 with the same standard specifications as the existing product. Because the industrial motor 2 purchased by the user is a current model and has standard specifications, the industrial motor 2 can be arranged at a relatively low cost and with a relatively short delivery time.
  • Steps S9 to S12 are the procedures when the existing product is a current model with special specifications.
  • the purchase support processing unit 17 refers to the specification information in the specification database and analyzes the contents of the special specifications of the existing product.
  • the purchase support processing unit 17 acquires specification information, price information, and delivery date information for the current product with special specifications based on the contents of the special specifications analyzed in step S9. That is, the purchase support processing unit 17 acquires specification information, price information, and delivery date information for the industrial motor 2, which is a current product with the same special specifications as the existing product.
  • the purchase support processing unit 17 acquires specification information for the current product with special specifications by reading out the specification information for the current product with special specifications from the specification database.
  • the purchase support processing unit 17 acquires price information for the current product with special specifications and delivery date information for the current product with special specifications by reading out the price information for the current product with special specifications and delivery date information for the current product with special specifications from the sales database.
  • the purchase support processing unit 17 causes the user terminal to present specification information, price information, and delivery date information for the current product with special specifications.
  • the purchase support processing unit 17 outputs the specification information, price information, and delivery date information acquired in step S10 to the communication unit 11.
  • the communication unit 11 transmits the specification information, price information, and delivery date information for the current product with special specifications to the user terminal.
  • the user terminal receives the specification information, price information, and delivery date information for the current product with special specifications, and displays the specification information, price information, and delivery date information for the current product with special specifications on the screen of the user terminal. In this way, the specification information, price information, and delivery date information for the current product with special specifications is presented to the user.
  • step S12 the purchase support processing unit 17 causes the user terminal to present specification information, price information, and delivery date information for the current replacement model.
  • the current replacement model in step S12 is a replacement model in which the special specifications analyzed in step S9 have been replaced with standard specifications.
  • the purchase support processing unit 17 acquires specification information, price information, and delivery date information for the replacement.
  • the purchase support processing unit 17 acquires specification information for the replacement by reading it out of the specification database.
  • the purchase support processing unit 17 acquires price information for the replacement and delivery date information for the replacement by reading it out of the sales database.
  • the purchase support processing unit 17 outputs specification information, price information, and delivery date information for the substitute product to the communication unit 11.
  • the communication unit 11 transmits the specification information, price information, and delivery date information for the substitute product to the user terminal.
  • the user terminal receives the specification information, price information, and delivery date information for the substitute product, and displays the specification information, price information, and delivery date information for the substitute product on the screen of the user terminal. In this way, the specification information, price information, and delivery date information for the substitute product is presented to the user.
  • the number of substitute products for which specification information, price information, and delivery date information is presented by the purchase support processing unit 17 is arbitrary.
  • step S13 the purchase support processing unit 17 provides information on purchase sites 7 where the current product with special specifications can be purchased, and purchase sites 7 where a replacement product can be purchased.
  • the user considers purchasing the current special specification product by checking the specification information, price information, and delivery date information for the current special specification product.
  • the user proceeds to the purchasing site 7 by following the instructions displayed on the screen of the user terminal, and carries out the purchase procedure for the current special specification product. This allows the user to purchase an industrial motor 2 that meets all of the same special specifications as the existing product.
  • Industrial motors 2 with special specifications may be expensive or have long delivery times depending on the contents of the special specifications.
  • the terminal box in the case of a special specification in which the orientation of the terminal box differs from that of the standard specification, the terminal box can be attached in a different orientation from that of the standard specification in the final assembly process of the industrial motor 2, so both the price and delivery time are likely to be the same as for standard specifications.
  • the shape of the shaft end to which the load device is attached differs from that of the standard specification
  • the processing of the shaft which is one of the parts attached in the early stages of manufacturing, differs from that of the standard specification, so the price is likely to be higher due to the increased number of processing steps.
  • the delivery time is likely to be longer.
  • the user can check not only the specification information, price information, and delivery date information for the current product with special specifications, but also the specification information, price information, and delivery date information for the replacement product. Based on this information provided by the information providing device 10, the user can decide whether to purchase the current product with special specifications or the replacement product. If the replacement product is purchased, the user proceeds to the purchasing site 7 by following the instructions displayed on the screen of the user terminal and carries out the purchase procedure for the replacement product. Purchasing a replacement product has the advantage that the price can be reduced or the delivery date can be shortened.
  • the information providing device 10 can suggest to the user the purchase of an industrial motor 2 that offers more favorable purchasing conditions, such as a lower price or a shorter delivery date, by changing from the special specifications to the standard specifications.
  • step S14 the purchasing support processing unit 17 refers to the characteristic information in the characteristic database and analyzes the characteristic values of the name plate 3.
  • step S15 the purchasing support processing unit 17 refers to the specification information in the specification database and analyzes whether the existing product has special specifications.
  • step S16 the purchasing support processing unit 17 determines whether the existing product can be replaced with a current product with standard specifications based on the results of the analyses in steps S14 and S15. If it is determined that the existing product can be replaced with a current product with standard specifications (step S16, Yes), the information providing device 10 proceeds to step S17. On the other hand, if it is determined that the existing product cannot be replaced with a current product with standard specifications (step S16, No), the information providing device 10 proceeds to step S19.
  • Steps S17 and S18 are procedures in the case where the existing product is an older model and can be replaced by a current product of standard specifications.
  • the purchase support processing unit 17 acquires specification information, price information, and delivery date information for the replaceable current product. That is, the purchase support processing unit 17 acquires specification information, price information, and delivery date information for an industrial motor 2 that is a current product of standard specifications that can be replaced with the existing product.
  • the purchase support processing unit 17 compares the specifications and characteristics of the existing product with the specifications and characteristics of each of the multiple industrial motors 2 of the current model, and selects, as a replaceable current product, a current product with specifications and characteristics closest to those of the existing product from among the multiple industrial motors 2 of the current model.
  • the purchase support processing unit 17 selects, from among the multiple industrial motors 2 of the current model, a replacement product that is a current product that can be replaced with the existing product by comparing the specifications and characteristics of the existing product with the specifications and characteristics of each of the multiple industrial motors 2 of the current model.
  • the purchase support processing unit 17 obtains the specification information of the substitute by reading the specification information of the substitute from the specification database.
  • the purchase support processing unit 17 obtains the price information of the substitute and the delivery date information of the substitute by reading the price information of the substitute and the delivery date information of the substitute from the sales database.
  • step S18 the purchase support processing unit 17 causes the user terminal to present specification information, price information, and delivery date information for the replaceable current product.
  • the purchase support processing unit 17 outputs the specification information, price information, and delivery date information acquired in step S17 to the communication unit 11.
  • the communication unit 11 transmits the specification information, price information, and delivery date information for the replacement product to the user terminal.
  • the user terminal receives the specification information, price information, and delivery date information for the replacement product, and displays the specification information, price information, and delivery date information for the replacement product on the screen of the user terminal. In this way, the specification information, price information, and delivery date information for the replacement product is presented to the user.
  • step S13 the purchase support processing unit 17 guides the user to a purchasing site 7 where the replacement product can be purchased.
  • the user considers purchasing the current standard specification product by checking the specification information, price information, and delivery date information for the current standard specification product that can be substituted for the existing product.
  • the user proceeds to the purchase site 7 by following the instructions displayed on the screen of the user terminal and carries out the purchase procedure for the current standard specification product. This allows the user to purchase the industrial motor 2 that can be substituted for the existing product. Because the industrial motor 2 that the user purchases is a current model and standard specification, the industrial motor 2 can be arranged at a relatively low cost and with a relatively short delivery time.
  • Steps S19 to S22 are the procedures when the existing product is an older model and cannot be replaced by a current product with standard specifications.
  • the purchase support processing unit 17 refers to the specification information in the specification database and analyzes the contents of the special specifications of the existing product.
  • the purchase support processing unit 17 acquires specification information, price information, and delivery date information for the current product with special specifications based on the contents of the special specifications analyzed in step S19.
  • the purchase support processing unit 17 sets the special specifications based on the current product with specifications and characteristics that are closest to the specifications and characteristics of the existing product.
  • the purchase support processing unit 17 acquires specification information for the current product with special specifications by reading out the specification information of the current product that satisfies the set special specifications from the specification database.
  • the purchase support processing unit 17 acquires price information for the current product with special specifications and delivery date information for the current product with special specifications by reading out the price information for the current product that satisfies the set special specifications and the delivery date information for the current product that satisfies the set special specifications from the sales database.
  • the purchase support processing unit 17 causes the user terminal to present specification information, price information, and delivery date information for the current product with special specifications.
  • the purchase support processing unit 17 outputs the specification information, price information, and delivery date information acquired in step S20 to the communication unit 11.
  • the communication unit 11 transmits the specification information, price information, and delivery date information for the current product with special specifications to the user terminal.
  • the user terminal receives the specification information, price information, and delivery date information for the current product with special specifications, and displays the specification information, price information, and delivery date information for the current product with special specifications on the screen of the user terminal. In this way, the specification information, price information, and delivery date information for the current product with special specifications is presented to the user.
  • the purchase support processing unit 17 causes the user terminal to present specification information, price information, and delivery date information for the current replacement model.
  • the current replacement model in step S22 is a replacement model in which the special specifications set above have been replaced with standard specifications.
  • the purchase support processing unit 17 acquires specification information, price information, and delivery date information for the replacement.
  • the purchase support processing unit 17 acquires specification information for the replacement by reading it out from the specification database.
  • the purchase support processing unit 17 acquires price information for the replacement by reading it out from the sales database.
  • the purchase support processing unit 17 outputs specification information, price information, and delivery date information for the replacement to the communication unit 11.
  • the communication unit 11 transmits specification information, price information, and delivery date information for the replacement to the user terminal.
  • the user terminal receives the specification information, price information, and delivery date information for the substitute product, and displays the specification information, price information, and delivery date information for the substitute product on the screen of the user terminal. In this way, the specification information, price information, and delivery date information for the substitute product are presented to the user. Note that the number of substitute products for which specification information, price information, and delivery date information are presented by the purchase support processing unit 17 is arbitrary.
  • step S13 the purchase support processing unit 17 guides the user to a purchase site 7 where the current product with special specifications can be purchased and a purchase site 7 where a replacement product can be purchased.
  • step S13 the information providing device 10 ends the operation according to the procedure shown in Figures 3 and 4.
  • the user considers purchasing the current special specification product by checking the specification information, price information, and delivery date information for the current special specification product.
  • the user proceeds to the purchase site 7 by following the instructions displayed on the screen of the user terminal and performs the purchase procedure for the current special specification product. This allows the user to purchase an industrial motor 2 that meets all of the special specifications set based on the current product with specifications and characteristics that are closest to those of the existing product.
  • the user can check not only the specification information, price information, and delivery date information for the current product with special specifications, but also the specification information, price information, and delivery date information for the replacement product. Based on this information provided by the information providing device 10, the user can decide whether to purchase the current product with special specifications or the replacement product. If the replacement product is purchased, the user proceeds to the purchasing site 7 by following the instructions displayed on the screen of the user terminal and carries out the purchase procedure for the replacement product. Purchasing a replacement product has the advantage that the price can be reduced or the delivery date can be shortened.
  • the information providing device 10 can suggest to the user the purchase of an industrial motor 2 that offers more favorable purchasing conditions, such as a lower price or a shorter delivery date, by changing from the special specifications to the standard specifications.
  • special specifications for the industrial motor 2.
  • special specifications include the direction of rotation, painting, terminal box installation direction, special terminal box, shaft end shape, preload spring position, protection devices, bearings, shaft specifications, winding specifications, heat resistance class, anti-corrosion treatment, and tropical treatment.
  • the direction of rotation can be adjusted by changing the wiring in the final assembly process, so the impact on price and delivery time is expected to be small.
  • Painting can be done by painting the parts or during the final assembly process, so the impact on price and delivery time will vary depending on the case.
  • the attachment position of the terminal box can be adjusted by changing the orientation of the stock parts in the final assembly process, so the impact on price and delivery time is expected to be small.
  • Special terminal boxes can be adjusted by changing the parts in the final assembly process, but the impact on price and delivery time will vary depending on the case.
  • the position of the preload spring can be adjusted by changing the orientation of the stock parts in the final assembly process, so the impact on price and delivery time is expected to be small.
  • Special shaft specifications include special shaft lengths, shaft end diameters, or keyway shapes, or special shaft end processing. As shaft processing changes depending on specifications, the impact on price and delivery times is expected to be large.
  • special products For winding specifications, special products must be manufactured by changing the settings of the winding machine used in core manufacturing, so the impact on price and delivery times is expected to be large.
  • heat resistance class, corrosion prevention treatment, and tropical treatment special treatment is applied to the windings, so the impact on price and delivery times is expected to be large.
  • the purchase support processing unit 17 executes a process of selecting an existing product that can be replaced with the existing product from among a plurality of industrial motors 2 based on the specification information of the existing product, and providing the user with information about the selected existing product, as a process of supporting the user in purchasing an industrial motor 2. Based on the information provided by the purchase support processing unit 17, the user can easily check to purchase an existing product that can be replaced with the existing product.
  • the information providing device 10 according to the first embodiment has the effect of being able to provide the user with information about an existing product that can be replaced with the existing product.
  • the information providing device 10 according to the first embodiment allows the user to easily check to purchase an existing product that can be replaced with the existing product.
  • Embodiment 2 an example of a procedure that is added to the procedure that is described in the first embodiment with reference to Figures 3 and 4 will be described.
  • the purchase support processing unit 17 further executes a process of providing the user with information on the starting torque, starting current, and stall torque for an industrial motor 2 selected from a plurality of industrial motors 2, as a process of supporting the user in purchasing the industrial motor 2.
  • FIG. 5 is a flowchart showing an example of an operation procedure added to the operation procedure of the information providing device 10 in the second embodiment.
  • the purchase support processing unit 17 causes the user terminal to present each piece of information on starting torque, starting current, and stall torque.
  • the purchase support processing unit 17 causes each of the starting torque, starting current, and stall torque to be presented when presenting the specification information, price information, and delivery date information in the above step S8, step S11, step S12, step S18, step S21, or step S22.
  • step S31 the information providing device 10 ends the operation according to the procedure shown in FIG. 5.
  • Industrial motors 2 particularly those powered by commercial power, have important characteristics of starting torque, starting current, and stall torque.
  • new models of industrial motors 2 have higher efficiency than older models of industrial motors 2.
  • Due to the characteristics of induction motors highly efficient induction motors tend to have low starting torque and stall torque, and high starting current. For this reason, when replacing an older model of industrial motor 2 with a new model of industrial motor 2, if a new model with the same capacity, voltage, and frequency as the old model is selected, the new model will have lower starting torque and stall torque than the old model, and a higher starting current than the old model.
  • the starting torque of the industrial motor 2 decreases, the time required for starting increases, although this depends on the load device connected to the industrial motor 2.
  • the starting current is also larger than in older models, which may cause the industrial motor 2 to overheat.
  • the starting current is larger than in older models, which places a load on the power supply equipment or electromagnetic contactor, so it is necessary to consider whether the power supply equipment or electromagnetic contactor can be used even after replacing the industrial motor 2.
  • the information providing device 10 presents information on the starting torque, starting current, and stall torque for the industrial motor 2 for which specification information, price information, and delivery date information are presented. Due to the above circumstances, the information on the starting torque, starting current, and stall torque is useful information when the user purchases the industrial motor 2. By checking the starting torque, starting current, and stall torque, the user can more easily consider purchasing the industrial motor 2. In this way, the information providing device 10 can improve user convenience.
  • Embodiment 3 an example of a procedure added to the procedure described in the first embodiment with reference to Figures 3 and 4 will be described.
  • the purchase support processing unit 17 further executes a process of accepting a selection of a usage mode of the industrial motor 2 selected from among a plurality of industrial motors 2, and providing the user with information about devices that are used together with the industrial motor 2 in the selected usage mode, as a process of supporting the user in purchasing the industrial motor 2.
  • FIG. 6 is a flowchart showing an example of an operation procedure added to the operation procedure of the information providing device 10 in the third embodiment.
  • the purchase support processing unit 17 accepts a selection of a usage mode of an industrial motor 2 selected from a plurality of industrial motors 2 at a user terminal.
  • the user selects the usage mode of the industrial motor 2 by operating the user terminal.
  • the options for the usage mode include commercial power supply drive and inverter drive.
  • step S41 the purchase support processing unit 17 determines whether commercial power supply drive has been selected as the usage mode of the industrial motor 2. If commercial power supply drive has been selected (step S41, Yes), in step S42, the purchase support processing unit 17 causes the user terminal to present catalog information, price information, and delivery date information for equipment used for commercial power supply drive. Catalog information is assumed to be information contained in a catalog. When presenting specification information, price information, and delivery date information in the above step S8, step S11, step S12, step S18, step S21, or step S22, the purchase support processing unit 17 causes the user terminal to present catalog information, price information, and delivery date information for equipment used for commercial power supply drive.
  • step S43 the purchase support processing unit 17 determines whether or not inverter drive has been selected as the usage form of the industrial motor 2. If inverter drive has been selected (step S43, Yes), in step S44, the purchase support processing unit 17 causes the user terminal to present catalog information, price information, and delivery date information for equipment used for inverter drive. When presenting specification information, price information, and delivery date information in the above step S8, step S11, step S12, step S18, step S21, or step S22, the purchase support processing unit 17 causes the user terminal to present catalog information, price information, and delivery date information for equipment used for inverter drive.
  • step S42 or step S44 the information providing device 10 ends the operation according to the procedure shown in FIG. 6. Or, if inverter drive is not selected (step S43, No), that is, if neither commercial power drive nor inverter drive is selected, the information providing device 10 also ends the operation according to the procedure shown in FIG. 6.
  • the peripheral devices required to operate the industrial motor 2 from a commercial power source include devices such as a ground fault circuit interrupter, electromagnetic contactor, wiring circuit breaker, thermal relay, and motor base.
  • thermal relays and electromagnetic contactors that are tailored to the specifications of the industrial motor 2, such as the voltage or capacity, or the control circuit of the industrial motor 2.
  • the peripheral devices required for inverter driving of the industrial motor 2 include the inverter required for driving, regenerative converter, earth leakage circuit breaker, electromagnetic contactor, circuit breaker for wiring, reactor, noise filter, brake resistor, etc.
  • inverters and circuit breakers to suit the specifications of the industrial motor 2, such as the voltage or capacity.
  • the information providing device 10 provides the user with information about devices that are used together with the industrial motor 2 in the selected usage mode.
  • the information providing device 10 provides the user with information such as catalog information, price information, and delivery date information about peripheral devices that match the usage mode selected by the user.
  • the user can consider purchasing peripheral devices to be used together with the industrial motor 2 in addition to considering the purchase of the industrial motor 2. This allows the information providing device 10 to improve user convenience.
  • the electronic commerce system 1 may also accept purchase procedures for the peripheral devices about which information has been provided to the user by the information providing device 10, together with the industrial motor 2. This allows the user to purchase the industrial motor 2 and the peripheral devices together.
  • the information providing device 10 may execute both the operation procedure described in the third embodiment and the operation procedure described in the second embodiment.
  • the purchase support processing unit 17 may present information on the characteristics of inverter drive instead of presenting information on the characteristics of commercial power drive such as starting torque, starting current, and stall torque.
  • Information on the characteristics of inverter drive is, for example, information on the characteristics of rotation speed and torque, or information on the current corresponding to the characteristics of rotation speed and torque.
  • the purchase support processing unit 17 may present information on the characteristics of inverter drive in addition to the information on the characteristics of commercial power drive. The user can check the characteristic information required for selecting the industrial motor 2 for each of commercial power drive and inverter drive, making it easier to consider purchasing an industrial motor 2 according to the application. This allows the information providing device 10 to improve the user's convenience.
  • FIG. 7 is a diagram showing an example of the hardware configuration of the information providing device 10 according to the first to third embodiments.
  • the information providing device 10 is realized by a computer system including a processing circuit 20 and a communication device 21.
  • the processing circuit 20 includes a processor 22 and a memory 23.
  • the processing circuit 20 is a circuit on which the processor 22 executes software.
  • the processing unit 12 of the information providing device 10 is realized by software, firmware, or a combination of software and firmware.
  • the software or firmware is written as a program and stored in the memory 23.
  • the processor 22 reads out and executes the information providing program, which is a program stored in the memory 23, to realize each function of the processing unit 12.
  • the processing circuit 20 has a memory 23 for storing the information providing program that will result in the processing of the information providing device 10 being executed. It can also be said that the information providing program causes a computer to execute the procedures and methods of the information providing device 10.
  • the processor 22 is a CPU (Central Processing Unit), central processing unit, processing unit, arithmetic unit, microprocessor, microcomputer, processor, or DSP (Digital Signal Processor).
  • the memory 23 is, for example, a non-volatile or volatile semiconductor memory such as a RAM (Random Access Memory), a ROM (Read Only Memory), a flash memory, an EPROM (Erasable Programmable Read Only Memory), an EEPROM (registered trademark) (Electrically Erasable Programmable Read Only Memory), a magnetic disk, a flexible disk, an optical disk, a compact disk, a mini disk, or a DVD (Digital Versatile Disc).
  • the storage unit 13 of the information providing device 10 is realized by the memory 23.
  • the communication unit 11 of the information providing device 10 is realized by the communication device 21.
  • the information providing device 10 may include an integrated circuit such as an ASIC (Application Specific Integrated Circuit) or an FPGA (Field Programmable Gate Array).
  • the information providing program may be stored in a recording medium such as a CD (Compact Disc)-ROM or DVD-ROM, and the recording medium may be provided to realize each embodiment.
  • the information providing device 10 may be composed of two or more devices, for example, two or more servers.
  • the information providing device 10 may be composed of a processing server and a data server.
  • each of the two or more devices has, for example, the hardware configuration shown in FIG. 7. Note that communication between the two or more devices is performed via the communication device 21.
  • 1 E-commerce system 2 Industrial motor, 3 Name plate, 4 Camera, 5 PC, 6 Mobile terminal, 7 Purchasing site, 10 Information providing device, 11 Communication unit, 12 Processing unit, 13 Storage unit, 14 Acquisition unit, 15 Analysis unit, 16 Specification information providing processing unit, 17 Purchasing support processing unit, 20 Processing circuit, 21 Communication device, 22 Processor, 23 Memory.

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PCT/JP2023/022042 2023-06-14 2023-06-14 情報提供装置、電子商取引システム、情報提供方法、および情報提供プログラム Ceased WO2024257254A1 (ja)

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PCT/JP2023/022042 WO2024257254A1 (ja) 2023-06-14 2023-06-14 情報提供装置、電子商取引システム、情報提供方法、および情報提供プログラム
CN202380089897.7A CN121285826A (zh) 2023-06-14 2023-06-14 信息提供装置、电子商务系统、信息提供方法及信息提供程序

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Citations (3)

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US20020035495A1 (en) * 2000-03-17 2002-03-21 Spira Mario Cosmas Method of providing maintenance services
KR100916284B1 (ko) * 2009-03-17 2009-09-10 한국디지탈콘트롤 주식회사 모터 전류신호 주파수 스펙트럼 라인분석을 이용한 모터 회전속도 정밀 계측방법
WO2022244100A1 (ja) * 2021-05-18 2022-11-24 株式会社日立産機システム ソフトウェア更新システム、機械システム開発支援サービス方法およびプログラム

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KR100916284B1 (ko) * 2009-03-17 2009-09-10 한국디지탈콘트롤 주식회사 모터 전류신호 주파수 스펙트럼 라인분석을 이용한 모터 회전속도 정밀 계측방법
WO2022244100A1 (ja) * 2021-05-18 2022-11-24 株式会社日立産機システム ソフトウェア更新システム、機械システム開発支援サービス方法およびプログラム

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