WO2024142610A1 - 児童相談業務を支援する情報処理方法、プログラム、情報処理システム - Google Patents

児童相談業務を支援する情報処理方法、プログラム、情報処理システム Download PDF

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Publication number
WO2024142610A1
WO2024142610A1 PCT/JP2023/040115 JP2023040115W WO2024142610A1 WO 2024142610 A1 WO2024142610 A1 WO 2024142610A1 JP 2023040115 W JP2023040115 W JP 2023040115W WO 2024142610 A1 WO2024142610 A1 WO 2024142610A1
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WO
WIPO (PCT)
Prior art keywords
child
information
items
user terminal
input
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Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/JP2023/040115
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English (en)
French (fr)
Japanese (ja)
Inventor
昂太 ▲高▼岡
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Aican Inc
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Aican Inc
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Filing date
Publication date
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Publication of WO2024142610A1 publication Critical patent/WO2024142610A1/ja
Anticipated expiration legal-status Critical
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    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10Services
    • G06Q50/22Social work or social welfare, e.g. community support activities or counselling services
    • GPHYSICS
    • G06COMPUTING OR CALCULATING; COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10Services
    • G06Q50/26Government or public services

Definitions

  • Patent Document 1 discloses a technology for automating the determination of abuse risk, which captures images of a child's body and automatically identifies signs of abuse based on the captured images.
  • the present invention therefore aims to provide a method for enriching information on child abuse, particularly based on information about children that is under management.
  • the present invention makes it possible to enrich information on child abuse, particularly based on information about children under management.
  • FIG. 1 is a block diagram showing an information processing system according to a first embodiment of the present invention.
  • FIG. 2 is a functional block diagram showing the server terminal 100 of FIG. 1 .
  • FIG. 2 is a functional block diagram showing a user terminal 200 of FIG. 1.
  • 4 is a diagram showing an example of child data stored in the server terminal 100.
  • FIG. 5 is a diagram showing an example of reception data stored in the server terminal 100.
  • FIG. FIG. 13 is a diagram showing an example of a check sheet (front side) used when registering reception data.
  • FIG. 13 is a diagram showing an example of a check sheet (back side) used when registering reception data.
  • 4 is a diagram showing an example of user data stored in the server terminal 100.
  • FIG. 1 is a block diagram showing an information processing system according to a first embodiment of the present invention.
  • FIG. 2 is a functional block diagram showing the server terminal 100 of FIG. 1 .
  • FIG. 2 is a functional block diagram showing a user terminal 200 of FIG
  • FIG. 13 is a diagram showing an example of a screen displayed on a user terminal for checking changes in risk assessment items of an application.
  • FIG. 13 is a diagram showing an example of a screen displayed on a user terminal for using a chat communication function of an application.
  • 13 is a diagram showing an example of a screen for outputting the risk assessment evaluation result of an application, which is displayed on a user terminal.
  • FIG. 13 is a diagram showing an example of a screen for outputting a risk assessment evaluation index of an application, which is displayed on a user terminal.
  • FIG. 13 is a diagram showing an example of a screen for outputting a risk assessment evaluation index of an application, which is displayed on a user terminal.
  • FIG. 13 is a diagram showing an example of a screen for outputting a risk assessment evaluation index of an application, which is displayed on a user terminal.
  • the server terminal 100 is a device that provides applications for supporting business efficiency to multiple user terminals 200A, 200B related to users such as staff of child consultation centers, manages information registered from each of the multiple user terminals 200A, 200B, and provides, for example, evaluation results and research findings from risk assessment evaluations regarding the possibility of child (child) abuse based on the registered information, and may be, for example, a general-purpose computer such as a workstation or personal computer, or may be logically realized by cloud computing.
  • one server terminal is shown as an example, but this is not limited to this, and there may be multiple servers, and there may be servers with different roles such as an authentication server and a database server.
  • this system is connected to the child consultation record system 300 via the network NW, and a user using the user terminal 200 can register various information related to the child, including child information, in the server terminal 100 or the child consultation record system 300, and the server terminal 100 can send and receive information to the child consultation record system 300, allowing data linkage.
  • the child consultation record system 300 is a system whose main function is to record child consultations and issue administrative documents, and is a system that executes, for example, the issuance of child numbers and reception numbers related to children, the issuance of medical examination tickets and temporary protection decision notices, management of family information and charges linked to administrative information, and management of the progress of procedures.
  • the system 1 is described as comprising a server terminal 100, a user terminal 200, and a child consultation record system 300, and a configuration in which users use the user terminal 200 and the child consultation record system 300 to operate the server terminal 100, respectively; however, the server terminal 100 may be configured as a stand-alone system, and the server terminal itself may have a function for users to operate it.
  • the control unit 130 controls the overall operation of the server terminal 100 by executing programs stored in the memory unit 120, and is composed of a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), etc.
  • the functions of the control unit 130 include a reception unit 131 that receives input from the user terminal 200 or the child consultation record system 300, a data management unit 132 that refers to and processes various data, and a risk assessment unit 133 that analyzes information input by users and performs evaluations.
  • the reception unit 131, data management unit 132, and risk assessment unit 133 are started by programs stored in the memory unit 120 and executed by the server terminal 100, which is a computer (electronic calculator).
  • the data management unit 132 manages various data related to users, such as various user data, child data, reception data, and evaluation data, and performs predetermined processing such as registering and reading data from the corresponding data storage unit.
  • the storage unit 230 stores programs for executing various control processes and functions within the control unit 250, input data, etc., and is composed of RAM, ROM, etc.
  • the storage unit 230 also temporarily stores the contents of communication with the server terminal 100.
  • Camera 240 has the function of capturing images of parts of a child's body, for example.
  • the functional configuration of the child consultation record system 300 is essentially the same as that of the server terminal 100 or the user terminal 200, so a description of it will be omitted.
  • a limit assessment is a promise made with a guardian that includes a prior promise of compulsory intervention if that promise is broken. For example, it includes items to check whether there are any circumstances in which the safety of the child cannot be confirmed, such as canceling a designated interview without notice, refusing a home visit, or having injuries on the child, despite the guardian being informed in advance of the need for guidance and support during legal action.
  • Information regarding whether or not a limit assessment applies may be information indicating whether or not one or more items related to the limit assessment described above apply. Items related to limit assessment may be set in common, or may be any items set by the user in association with at least one of the child information and guardian information.
  • Figures 6 and 7 show examples of checklists used when registering reception data.
  • a user accesses the server terminal 100 using the web browser or application of each user terminal 200, and when using the service for the first time, registers basic information in the user data 3000 for new user registration and obtains a user account. If a user account has already been obtained, the service can be used by logging in after undergoing a predetermined authentication, such as entering an ID and password. After this authentication, a predetermined user interface screen is provided via a website, application, etc., and the process proceeds to step S101 shown in FIG. 9.
  • FIG. 12 shows an example of the home screen of the application displayed on the user terminal 200. The user can perform the registration described below by selecting the registration menu on this screen.
  • a list of registered child data and corresponding status information, update date information, evaluation information, and payment person information are shown.
  • the reception unit 131 of the control unit 130 of the server terminal 100 receives registration of basic information such as child information related to a child from the user terminal 200 via the communication unit 110.
  • the data management unit 132 of the control unit 130 of the server terminal 100 stores the received basic information in the child data storage unit 121 of the memory unit 120 as child data 1000 in association with the child ID.
  • the user can import the basic information registered in the child consultation record system 300 into an application provided by the server terminal 100 by reading a QR code (registered trademark) with the camera built into the user terminal 200 and entering a number such as a child number on the displayed screen.
  • QR code registered trademark
  • the reception unit 131 receives, in no particular order, basic information such as the child's name, address, contact information such as an e-mail address, gender, age, school name, grade, teacher's name, commuting situation, tag information, etc. (step S201); receives guardian information such as the guardian's name, ID, address, contact information, gender, etc. (step S202); subsequently, receives related party information such as the name, ID, address, contact information, gender, etc. of related parties such as uncles, aunts, friends of the child's older brother, mother's partner, etc.
  • the reception unit 131 accepts registration of reception information from the user terminal 200.
  • the user inputs reception data such as basic reception information (type of abuse (physical abuse, neglect, etc.), start date and time of response, etc.) on the application screen displayed on the user terminal 200.
  • the data management unit 132 of the control unit 130 of the server terminal 100 stores the accepted reception data in the reception data storage unit 122 of the memory unit 120 as reception data 2000, associated with the reception ID.
  • the reception unit 131 accepts, in no particular order, registration of investigation information such as the date and time of the response, investigation title, minutes (investigation results (facts)), assessment, and future responses from the user terminal 200 in association with the reception information (step S301), registration of child image-related information such as child image information and/or child wound information, child psychological diagnosis information, and information on the child's home situation (step S302), and then registration of risk assessment information (information obtained before the investigation or information obtained by the investigation) (step S303), and also accepts input information input by multiple users via a chat application (step S304).
  • the data management unit 132 of the control unit 130 of the server terminal 100 stores the accepted basic information in the reception data storage unit 122 of the memory unit 120 in association with the reception ID as reception data 2000.
  • Images related to psychological diagnosis can be photographs of drawings made by the child, or images of documented findings of developmental characteristics received from a medical institution, etc.
  • Images related to the home situation may be images of the room (particularly the state of trash) or the thing in the home that caused the injury (for example, an image of the stairs in the home if there is testimony that the person fell down the stairs).
  • the images are not limited to these, and any images related to the child may be used. For example, if the thing that caused the injury is outside the home (for example, a park or school), the images may be selected separately as images related to the relevant facility and saved.
  • case 47 a "re-accepted physical abuse case” is displayed as case 47, and it is understood that this case is a pattern seen in 5.2% of past cases, with many municipalities notified, 30% of cases involving head, face, and abdominal injuries, 27% of cases corresponding to signs of continued abuse, and 7% of cases in which the informant witnessed violence and had difficulty discussing with the guardian.
  • the user can get hints as to how the case will change.
  • Figure 19 shows an example of the display when there are no applicable items in the serious items (S rank items) of the assessment items (survey items) and the number of items already entered in the items requiring investigation (A rank items, B rank items) does not meet the specified number.
  • S rank items serious items
  • a rank items, B rank items the number of items already entered in the items requiring investigation
  • the system estimates the probability that a hypothetical input result pattern (combination) for items requiring investigation that have not yet been entered corresponds to severe abuse, identifies the minimum and maximum probabilities among the estimated results, and displays these, allowing the user to recognize in advance the level of risk involved in the currently estimated probability of a result corresponding to severe abuse.
  • the relevant survey items in each survey such as the occurrence (including reoccurrence) of at least one of domestic violence, sexual violence, bullying, harassment, crime, delinquency, child poverty, and elder abuse, or the probability of involvement in the occurrence (including reoccurrence) of physical and mental disabilities that may arise secondarily as a result of these (such as the probability of occurrence, etc.).
  • the control unit of the server terminal At least child identification information for identifying a child and risk assessment information regarding risk assessment for supporting a protective decision for the child, the risk assessment information including information on results of input and information on uninputted items in one or more input items regarding risk assessment for the child, are received from the user terminal;

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PCT/JP2023/040115 2022-12-28 2023-11-07 児童相談業務を支援する情報処理方法、プログラム、情報処理システム Ceased WO2024142610A1 (ja)

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JP2022-211543 2022-12-28
JP2022211543A JP7252688B1 (ja) 2022-12-28 2022-12-28 児童相談業務を支援する情報処理方法、プログラム、情報処理システム

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JP7207183B2 (ja) * 2019-06-04 2023-01-18 株式会社三洋物産 遊技機
JP7211382B2 (ja) * 2020-02-13 2023-01-24 株式会社三洋物産 遊技機
JP7211381B2 (ja) * 2020-02-13 2023-01-24 株式会社三洋物産 遊技機
JP7780841B1 (ja) 2025-08-14 2025-12-05 株式会社AiCAN 業務支援システムおよびその制御方法、並びにプログラム

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2005275837A (ja) * 2004-03-25 2005-10-06 Osaka Gas Co Ltd リスク評価指標値データ管理装置及びプログラム
JP2006004212A (ja) * 2004-06-18 2006-01-05 Hitachi Ltd 水害被害の推定方法をコンピュータに実行させるためのプログラム及び情報提示方法
JP2020184185A (ja) * 2019-05-08 2020-11-12 国立研究開発法人産業技術総合研究所 児童相談所などにおける情報処理方法及び装置

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2005275837A (ja) * 2004-03-25 2005-10-06 Osaka Gas Co Ltd リスク評価指標値データ管理装置及びプログラム
JP2006004212A (ja) * 2004-06-18 2006-01-05 Hitachi Ltd 水害被害の推定方法をコンピュータに実行させるためのプログラム及び情報提示方法
JP2020184185A (ja) * 2019-05-08 2020-11-12 国立研究開発法人産業技術総合研究所 児童相談所などにおける情報処理方法及び装置

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