WO2023282380A1

WO2023282380A1 - Information provision method and apparatus for installation service

Info

Publication number: WO2023282380A1
Application number: PCT/KR2021/009709
Authority: WO
Inventors: 윤정민; 김지인; 김태훈; 김선일; 박혜진; 임동건; 장기웅; 박준일; 김기현; 쟝밍; 최제헌; 이종욱
Original assignee: 쿠팡 주식회사
Priority date: 2021-07-07
Filing date: 2021-07-27
Publication date: 2023-01-12
Also published as: KR102366017B1; TW202305619A; KR20230008589A; TWI802121B

Abstract

The present invention relates to an information provision method of a service server, comprising the steps of: acquiring first information about a vehicle from a user; identifying a tire list corresponding to the first information; providing the tire list; acquiring information about a tire selected by the user on the basis of the tire list; acquiring, from the user, second information related to installation of the tire selected by the user; transmitting, to a tire-related server, the information about the tire selected by the user, and the second information; and providing third information acquired from the tire-related server and related to installation of the tire selected by the user. In addition, the present invention relates to an information provision method of a user terminal.

Description

Information provision method and device for installation service

An embodiment of the present specification relates to a method and apparatus for providing information for an installation service, and in detail, provides a list of tires based on information about a vehicle obtained from a user, and obtains information related to tire installation from a user. It relates to a method and apparatus for transmitting to a tire-related server.

BACKGROUND OF THE INVENTION As the use of the Internet becomes common, the e-commerce market is expanding. In particular, with the spread of infectious diseases, the proportion of purchasing products by visiting offline stores is decreasing, while the proportion of purchasing products through e-commerce using computers or smartphones is rapidly increasing.

Some e-commerce companies are providing on-site installation services for products that require additional installation work after purchase, such as furniture, home appliances, and tires, by expanding the range of products and services provided. The on-site installation service may be provided by the e-commerce company itself or provided to the user through an affiliated external service company. Republic of Korea Patent Publication No. 2010-0012001 relates to a method of providing a tire mounting service through a network. When a user purchases a tire online, a maintenance vehicle visits a designated place at a time designated by the consumer and installs the tire on-site. A method of providing a service is disclosed.

However, since tire specifications and sizes suitable for each vehicle are determined, and it is not easy for a user to accurately know the size and product name of a tire suitable for his or her vehicle, if the user inputs only the information of the vehicle on which the tire is to be installed, the corresponding tire It is requested to provide a list of In addition, since it may be inconvenient for users to access a separate tire sales site other than a general e-commerce site to purchase and install tires, tire purchase and installation services are provided on the e-commerce site frequently used by users for the convenience of users. It is required to provide together and connect external tire vendors with users.

An embodiment of the present specification is proposed to solve the above problems, and aims to obtain information about a vehicle from a user, check a list of tires corresponding thereto, and provide the information to the user. In addition, an object of the present invention is to obtain information related to tire installation from a user and deliver it to a tire-related company, and to obtain information related to tire installation progress from a tire-related company and provide the information to the user.

In order to achieve the above object, an information providing method in a service server according to an embodiment of the present invention includes obtaining first information about a vehicle from a user; checking a list of tires corresponding to the first information; providing a list of the tires; obtaining information on a tire selected by the user based on the tire list; obtaining second information related to installation of a tire selected by the user from the user; transmitting information on the tire selected by the user and the second information to a tire-related server; and providing third information related to the installation of the tire selected by the user, obtained from the tire-related server.

According to an embodiment, the first information may include vehicle identification information and vehicle owner information.

According to an embodiment, the obtaining of the first information includes providing a first page including an input area for obtaining the first information in response to acquisition of a search keyword associated with the vehicle, and The providing of the list may include providing a filtered tire list corresponding to the first information among candidate item lists corresponding to the search keyword.

According to an embodiment, the obtaining of the second information may include providing a second page including an information input area for acquiring the second information and an information input area for paying for the selected tire; and acquiring the second information based on an input corresponding to the second page from the user, wherein the second information includes identification information of the vehicle, location information of the vehicle, and tire size selected by the user. It is characterized in that it includes at least one of installation date information and whether replacement tires are stored.

According to an embodiment, the information providing method further includes proposing a tire installation location selected by the user based on vehicle identification information and vehicle location information, wherein the installation location is a tire of another user. Characterized in that it is based on the installation history.

According to an embodiment, the method of providing information may further include obtaining information about a location where the tire is installed from the tire-related server.

According to an embodiment, the information providing method may further include providing information related to tire replacement to the user when a set period of time has elapsed after the user purchases the tire.

According to one embodiment, the set period is characterized in that it is determined based on a tire purchased by the user.

According to one embodiment, the information providing method may include obtaining a picture related to tire installation; and providing the photo to the user.

According to one embodiment, the information providing method may include requesting a review of the tire installation from the user; and receiving a review including the photo from the user, wherein the providing a list of tires includes providing a list of the tires including the received review. .

According to an embodiment, the method of providing information may include obtaining before and after installation photos of the tire selected by the user, respectively; providing the acquired photo to the user; and determining purchase of the tire selected by the user based on the user's input corresponding to the picture.

According to an embodiment, the second page may include information about an available installation time of the tire selected by the user, obtained from the tire-related server.

According to an embodiment, the providing of the list of tires includes providing a representative image of a vehicle corresponding to the first information.

According to an embodiment, the providing of the tire list may include separately providing a list of the front tire and the rear tire when the tire corresponding to the first information includes different front and rear tires. It is characterized by including.

An information providing method in a user terminal according to an embodiment of the present invention includes obtaining first information about a vehicle from a user; receiving a list of tires corresponding to the first information from a service server; obtaining information on a tire selected by a user based on the tire list; obtaining second information related to installation of a tire selected by the user from the user; transmitting information on the tire selected by the user and the second information to the service server; and receiving third information related to installation of the tire selected by the user obtained from a tire related server.

A service server for providing information according to an embodiment of the present invention includes a transceiver for transmitting and receiving information with other devices; and controlling the transceiver, obtaining first information about the vehicle from a user, checking a list of tires corresponding to the first information, providing the list of tires, and providing the list of tires to the user based on the list of tires. obtains information on the tire selected by the user, obtains second information related to the installation of the tire selected by the user from the user, transfers the information on the tire selected by the user and the second information to a tire-related server, and and a processor providing third information related to installation of the tire selected by the user obtained from a related server.

A user terminal providing information according to an embodiment of the present invention includes a transceiver for transmitting and receiving information to and from other devices; and controlling the transceiver, obtaining first information about the vehicle from a user, receiving a list of tires corresponding to the first information from a service server, and providing information on a tire selected by the user based on the list of tires. obtaining second information related to the installation of the tire selected by the user from the user, transferring the information of the tire selected by the user and the second information to the service server, and obtaining the user from the tire-related server and a processor receiving third information related to installation of the selected tire.

According to an embodiment of the present invention, a user can check a list of tires corresponding to a vehicle by inputting vehicle information even if the user does not accurately know the size or product information of the tire suitable for the vehicle. In addition, it is possible to use tire purchase and on-site installation services on e-commerce sites without using a separate tire sales site.

In addition, according to an embodiment of the present invention, even when a user inputs a keyword related not only to tires but also to automotive products such as washer fluid or steering wheel cover, the service server provides a search result for the keyword to the vehicle for tire search. By displaying the first information input area for the tire installation service, it is possible to induce the user's interest in the tire installation service and facilitate access.

Also, according to an embodiment of the present invention, a user may enter a page for purchasing a tire and input information related to installation of the tire together with payment information, and the user may send information related to the installation of the purchased tire to a user terminal. and having it transmitted to the user's server, it is possible to allow tire installation to proceed without direct contact with the user by an employee of an e-commerce company or a tire-related company.

In addition, according to an embodiment of the present invention, the service server obtains a picture indicating the progress and completion of tire installation from the terminal of the installer who installed the tire or the tire-related server, and provides the picture to the user, thereby installing the tire. You can check progress information in real time, and you can check when the tire replacement was completed and whether the tire replacement was done properly through photos.

1 is a diagram schematically showing the configuration of an information providing system according to an embodiment of the present invention.

FIG. 2 is a sequence diagram illustrating information exchange of each node related to a method of providing information for a tire installation service according to an embodiment of the present invention and corresponding operations.

3A to 3C are exemplary diagrams illustrating pages for inputting vehicle information according to an embodiment of the present invention.

4 is an exemplary diagram illustrating a search result page including a list of filtered tires corresponding to a user's vehicle according to an embodiment of the present invention.

5 is an exemplary diagram illustrating a payment page for inputting information related to tire installation according to an embodiment of the present invention.

6A and 6B are exemplary diagrams illustrating a tracking page including information related to tire installation progress according to an embodiment of the present invention.

7 is a flowchart illustrating a flow of a method of providing information by a service server according to an embodiment of the present invention.

8 is a diagram showing some components of an information providing system according to an embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.

In describing the embodiments, descriptions of technical contents that are well known in the technical field to which the present invention pertains and are not directly related to the present invention will be omitted. This is to more clearly convey the gist of the present invention without obscuring it by omitting unnecessary description.

For the same reason, in the accompanying drawings, some components are exaggerated, omitted, or schematically illustrated. Also, the size of each component does not entirely reflect the actual size. In each figure, the same reference number is assigned to the same or corresponding component.

Advantages and features of the present invention, and methods for achieving them, will become clear with reference to the embodiments described below in detail in conjunction with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below, but may be implemented in various different forms, and only the present embodiments make the disclosure of the present invention complete, and common knowledge in the art to which the present invention belongs It is provided to fully inform the holder of the scope of the invention, and the present invention is only defined by the scope of the claims. Like reference numbers designate like elements throughout the specification.

At this time, it will be understood that each block of the process flow chart diagrams and combinations of the flow chart diagrams can be performed by computer program instructions. These computer program instructions may be embodied in a processor of a general purpose computer, special purpose computer, or other programmable data processing equipment, so that the instructions executed by the processor of the computer or other programmable data processing equipment are described in the flowchart block(s). It creates means to perform functions. These computer program instructions may also be stored in a computer usable or computer readable memory that can be directed to a computer or other programmable data processing equipment to implement functionality in a particular way, such that the computer usable or computer readable memory The instructions stored in are also capable of producing an article of manufacture containing instruction means that perform the functions described in the flowchart block(s). The computer program instructions can also be loaded on a computer or other programmable data processing equipment, so that a series of operational steps are performed on the computer or other programmable data processing equipment to create a computer-executed process to generate computer or other programmable data processing equipment. Instructions for performing processing equipment may also provide steps for performing the functions described in the flowchart block(s).

Additionally, each block may represent a module, segment, or portion of code that includes one or more executable instructions for executing specified logical function(s). It should also be noted that in some alternative implementations it is possible for the functions mentioned in the blocks to occur out of order. For example, two blocks shown in succession may in fact be executed substantially concurrently, or the blocks may sometimes be executed in reverse order depending on their function.

At this time, the term '~unit' used in this embodiment means software or a hardware component such as FPGA or ASIC, and '~unit' performs certain roles. However, '~ part' is not limited to software or hardware. '~bu' may be configured to be in an addressable storage medium and may be configured to reproduce one or more processors. Therefore, as an example, '~unit' refers to components such as software components, object-oriented software components, class components, and task components, processes, functions, properties, and procedures. , subroutines, segments of program code, drivers, firmware, microcode, circuitry, data, databases, data structures, tables, arrays, and variables. Functions provided within components and '~units' may be combined into smaller numbers of components and '~units' or further separated into additional components and '~units'. In addition, components and '~units' may be implemented to play one or more CPUs in a device or a secure multimedia card.

Referring to FIG. 1 , an information providing system according to an embodiment of the present invention may include a user terminal 110, a server 120, and a tire-related server 130.

An e-commerce user may access the service server 120 using the user terminal 110 . The user terminal 110 has an e-commerce application installed, can access the service server 120 according to the control of the application, and can use e-commerce based on information exchange with the service server 120 . The user terminal 110 may be a mobile device such as a smart phone and tablet PC or a static device such as a desktop PC, and any device capable of installing and running an e-commerce application may be used as the user terminal 110 without limitation.

The service server 120 may communicate with the user terminal 110 and provide information related to electronic commerce to the user terminal 110 . In addition, the service server 120 communicates with the tire-related server 130 and may exchange information related to tire installation.

The tire-related server 130 may be a server that provides tire sales, installation, and replacement services, and may be operated by a company affiliated with a company that operates the service server 120 . The tire-related server 130 may directly provide tire sales and installation services to users, or may provide tire sales and installation services to users through the service server 120, as in the embodiments disclosed herein. . The tire-related server 130 operates and manages one or more installers and work vehicles that can visit the user to replace tires, manages tire visit replacement schedules of the installers and work vehicles, and includes the tire visit replacement schedule. Information related to tire installation may be provided to the service server 120 .

Referring to FIG. 2, a method of exchanging information between a user terminal, a service server, and a tire-related server and operating at each node according to an embodiment of the present invention is disclosed.

In step 205, the user terminal may transmit the first information about the vehicle obtained from the user to the service server. A user who wants to purchase a tire suitable for his/her vehicle may search for a tire by inputting a product name of a desired tire on a search page provided by a service server. However, it is not easy for a user to know exactly the product name of a tire suitable for his/her vehicle. For the convenience of the user, the service server may obtain information about the user's vehicle input to the user terminal, search a tire database, and provide the user with tire information suitable for the user's vehicle. The tire database may include mapping information between vehicles and tires, and may be stored in a storage unit of a service server or in an external storage unit.

In an embodiment, the first information about the vehicle for retrieving tire information suitable for the vehicle may include vehicle identification information and vehicle owner information. Vehicle identification information may include a vehicle number, and vehicle owner information may include a vehicle owner's name or resident registration number. A user may input vehicle identification information and vehicle owner information as first vehicle information through a user terminal, and the input information may be transmitted to a service server. The service server may search a vehicle model corresponding to the input information using a vehicle database (eg, a NICE D&R database), and then search tire information corresponding to the vehicle model in a tire database. Vehicle models vary greatly depending on the manufacturer, year, etc., and there may be cases in which the user does not know exactly the model of his or her vehicle. Therefore, when searching for tires by entering vehicle model information, the user accidentally misrepresents the model information. You may risk buying tires that do not match your vehicle. On the other hand, if a tire is searched by entering only the vehicle identification number and owner information as in the present embodiment, the user can search for a tire suitable for his or her vehicle without knowing the exact model of the vehicle, and there is a risk of purchasing the wrong tire. can prevent

In another embodiment, the first information about the vehicle for retrieving tire information suitable for the vehicle may include model information of the vehicle. The model information of the vehicle may include a manufacturer, year, representative vehicle name, and detailed vehicle name. Even when the user does not accurately know the vehicle number or the owner, the user can request a search for tire information corresponding to the vehicle model by inputting vehicle model information through the user terminal.

In an embodiment, obtaining the first information about the vehicle may include providing a first page including an input area for obtaining the first information in response to obtaining a search keyword associated with the vehicle. Even when the user inputs a keyword related to not only tires but also automotive products such as washer fluid or steering wheel cover, the service server displays the first information input area for the vehicle for tire search together with the search results for the keyword, A user's interest in the tire installation service can be induced and access can be facilitated.

In one embodiment, acquiring the first information about the vehicle may include providing a page including a banner for a tire installation service in response to obtaining a search keyword associated with the vehicle, and the user clicks the banner to install the tire. You can enter the page related to the installation service. Even when the user inputs a keyword related to not only tires but also automotive products such as washer fluid or steering wheel cover, the service server may display a banner for tire installation service together with a search result for the keyword, and the user clicks the banner. By clicking, you can enter a page containing information such as an introduction to tire installation services, how to proceed, additional benefits, reviews, and FAQs. By displaying a banner corresponding to acquisition of a search keyword associated with a vehicle, an effect of advertising a service to a user who does not know about a tire installation service can be obtained.

In step 210, the service server may provide a list of tires corresponding to the first vehicle information to the user terminal. The service server obtains first information about the user's vehicle from the user terminal, searches for a tire corresponding to the user's vehicle from a tire database, and filters the tire including tire information corresponding to the first information as a search result. A list of may be provided to the user terminal.

In an embodiment, the service server may create a search result page providing a list of filtered tires corresponding to the first information about the user's vehicle from among the list of candidate items corresponding to the search keyword. For example, on a search result page for "tire", a search result for displaying only tires corresponding to the first information about the user's vehicle and not displaying tires that do not correspond to the first information about the user's vehicle is displayed. can provide In addition, in order to indicate that the search result page shows filtered results corresponding to the current user's vehicle first information, a representative image of the user's vehicle model, the model name of the vehicle, and the corresponding user's vehicle It may include an area displaying the size of the tire to be used. By displaying such filtered search results to the user, the user can efficiently check tire information necessary for the user. Meanwhile, in an embodiment, the list of tires provided on the search result page may include information on at least one of a delivery date and an installation date of each tire.

In an embodiment, providing the tire list by the service server may include providing a representative image of the vehicle corresponding to the first information about the vehicle. After obtaining the first information about the vehicle from the user, the service server displays a representative image of a vehicle model corresponding to the first information to the user before providing a tire list corresponding to the first information as a search result page. By doing so, it is possible for the user to check whether the vehicle model retrieved in correspondence with the first information matches the user's actual vehicle model. When it is determined that the representative image of the displayed vehicle model matches the model of the user's vehicle, the user can check the tire list through a corresponding input, and the representative image of the displayed vehicle model matches the model of the user's vehicle. If it is confirmed that it does not, it may return to the step of inputting the first information about the vehicle. In this way, the representative image of the vehicle corresponding to the first information about the vehicle input by the user is displayed in advance to the user so that the user can confirm that the information about the vehicle has been properly entered, and the vehicle information is incorrect. It is possible to prevent user mistakes such as input of

In an embodiment, providing the tire list by the service server may include separately providing a list of front and rear tires when the tires corresponding to the first information about the vehicle include different front and rear tires. can Depending on the model of the vehicle, the tires installed on the front and rear wheels may be different. In this case, a list of different tires corresponding to the front and rear wheels is separately provided to the user, allowing the user to check the search results for the two types of tires. can do

In step 215, the user terminal may transmit information on the tire selected by the user based on the list of tires and second information related to installation of the tire selected by the user to the service server. The user may select a tire to purchase through the user terminal based on the list of tires provided by the service server. Information on the tire selected by the user may be transmitted to the service server through the user terminal. Also, the user may input second information related to installation of the tire selected by the user through the user terminal.

In one embodiment, the service server obtaining the second information related to the installation of the tire selected by the user is a second page including an information input area for obtaining the second information and an information input area for paying for the selected tire. and obtaining second information based on an input corresponding to the second page from the user. The user can enter the second page for purchasing a tire and input second information related to tire installation along with payment information. It may include installation date information and whether or not replacement tires are stored. Vehicle identification information may include a vehicle number. The location information of the vehicle may include a location where the vehicle is currently parked and whether the parking lot is above ground or underground. Depending on whether the location where the vehicle is parked is on the ground or underground, the size and type of the work vehicle for tire visit installation may vary. The tire installation date information may include information about a date arbitrarily designated by a user or information about a date selected from among one or more installable candidate dates provided by a service server. Whether to store the replacement tire may include information on whether the user stores the replaced tire or whether the installer collects the replaced tire to return the replaced tire. In this way, the user inputs information related to the installation of the purchased tire into the user terminal and has it transmitted to the user server, so that the tire installation can proceed without direct contact by an employee of an e-commerce company or a tire-related company.

In an embodiment, the service server may suggest a tire installation place to the user based on vehicle identification information and vehicle location information input by the user for tire installation. Depending on the size of the vehicle to be replaced or where it is parked, the place where the tire can be installed may vary. For example, a scenario in which a vehicle of a user intending to change a tire is parked is too narrow to install a tire or a space in which a work vehicle cannot enter due to security issues may be considered. In this case, the service server may inform that the place where the user's vehicle is currently parked is a place where tires cannot be installed, and may suggest a place for installing tires, and the suggested place for installing tires is based on other users' tire installation history. can do. For example, if there is a history of installing tires on another user's vehicle near the location where the user's vehicle is currently parked, the service server may suggest to the user to install tires at another user's tire installation location. The user may park the vehicle at the proposed location and receive a tire visit and installation service at the location. Even if it is difficult to install tires at the location where the vehicle is currently parked, the efficiency and non-face-to-face characteristics of tire installation can be further improved by having the user move the vehicle to the proposed installation location. In an embodiment, the service server may collect data by obtaining information on places where other users have installed tires from a tire-related server in order to recommend and suggest places to install tires to users.

In an embodiment, the second page for inputting second information related to tire installation may include information about tire installation available time obtained from a tire related server. The service server may obtain installation time information of the tire selected by the user from the tire-related server and display the information to the user through the user terminal so that the user can predict when the selected tire can be replaced. For example, information indicating that the tire selected by the user can be installed from next Monday may be displayed on the second page.

In step 220, the service server may transmit information about the tire selected by the user and second information related to tire installation to the tire-related server. The tire-related server may be a server operated by a company affiliated with a company that operates a service server, and may mediate transactions between users and tire vendors.

In step 225, the tire related server may transmit third information related to installation of the tire selected by the user to the service server. The third information may include information on the progress of tire installation, such as product preparation, delivery start, installation start, and installation completion.

In step 230, the service server may provide the user terminal with third information related to the installation of the tire selected by the user, acquired from the tire-related server. In an embodiment, the service server may generate a page including information on the tire installation progress and provide the page to the user terminal.

In one embodiment, the service server may obtain a photo indicating progress and completion of tire installation and provide the photo to the user. The picture may be obtained from the terminal of the installer who installed the tire or from a tire-related server. In one embodiment, the service server may include the acquired photo in a page including information on the tire installation progress. The user may check when the tire replacement is completed and whether the tire replacement has been properly performed by obtaining pictures of tire installation progress and completion from the service server.

In one embodiment, the service server may request a review of the tire installation while providing the user with a picture indicating progress and completion of the tire installation. The user may write a review including the photo provided from the service server through the user terminal, and may transmit it to the service server. Since users can conveniently write reviews on tire installation without taking a separate picture, users can be encouraged to write reviews. Advertising effect of installation service can be obtained.

In one embodiment, the service server obtains photos of the tire selected by the user before and after installation, respectively, provides the obtained photo to the user, and determines purchase of the tire selected by the user based on the user's input corresponding to the photo. can The service server may obtain a picture from the terminal of the installer who installed the tire or a picture from a tire-related server. The service server may include the acquired photo in a page including information on the tire installation progress. The user can check the photos before and after tire installation in real time and confirm the tire purchase through a corresponding input on the page including the photos. The user may not confirm the purchase when it is confirmed through the photo that the tire the installer intends to install does not match the tire selected by the user or is defective. Meanwhile, in an embodiment, the service server may provide the installation engineer terminal with a photo format before and after tire installation, and the installation engineer may upload the photograph taken according to the photo format to the service server. For example, a composition for taking pictures may be suggested so that the front of the car, both sides of the car, and the rear of the car can be clearly seen, and an image corresponding to the composition may be uploaded. In addition, for the convenience of comparing photos before and after installation, if a photo with a composition corresponding to the photo taken before installation is not entered, you can request a photo shoot again. In addition, in the embodiment, the validity of the photo can be verified based on the photographing time and shooting location information of the photo before and after installation, and accordingly, if an invalid photo is uploaded, it can be requested to upload again, and such validation information Reliability can be improved by providing the user.

In an embodiment, the service server may provide information related to tire replacement to the user when a set period of time has elapsed after the user purchased the tire. Since tires are consumables that require periodic replacement, after a set period of time (e.g., 3 years, 4 years, 5 years), information that the time to replace tires has arrived is provided to the user, and Tires can be recommended. Since the tire replacement cycle varies depending on the type of tire, the set period may be determined based on the tire purchased by the user. As such, the service server may induce the user to repurchase tires by providing a periodic reminder for tire replacement to the user. Meanwhile, the set period may be set based on at least one of information on the user's vehicle and information on installed tires, and additional discounts may be provided when installation is performed at the location based on information on the previously installed location. You can also carry out a promotion of

Meanwhile, in an embodiment, at least some of the information transmitted from the tire related server to the service server may be transmitted from a terminal related to the tire related server. More specifically, a terminal of an installation engineer who installs a tire may transmit at least a portion of the third information to the service server. The service server may provide an interface for transmitting/receiving information to the tire-related server and the installer terminal in order to receive such information.

FIG. 3A shows an exemplary search result page including an area for inputting a vehicle number and owner's name as first information about a vehicle to search for tire information suitable for the vehicle. The search result page may include an area 310 for inputting search keywords and an area 350 for listing search results. In one embodiment, when the search keyword “tire” is entered, a vehicle information input area 320 for inputting first information about a vehicle together with a search result 350 for tires and guiding and advertising a tire installation service A banner 340 may be displayed. In one embodiment, the vehicle information input area 320 and the banner 340 are displayed as search results even when keywords related to automobile products such as "car washer fluid" and "steering wheel cover" are input as well as "tire" as a search keyword. (350). The user may search for tires suitable for the user's vehicle by inputting the license plate number and the owner's name of the vehicle in the vehicle information input area 320 . The vehicle information input area 320 may include a guide phrase stating that the vehicle information input by the user is used only for vehicle inquiry and then destroyed without delay. On the other hand, if the user does not know the license plate number or the owner's name accurately, he or she can click the "Search by vehicle model" text 330 to enter a page for directly inputting the vehicle model instead of the license plate number or owner's name.

3B shows an exemplary pop-up page including an area for inputting model information of a vehicle as first information about a vehicle for retrieving tire information suitable for the vehicle. As shown in FIG. 3B, the pop-up page is configured so that the user can input vehicle model information such as the user's vehicle manufacturer 331, model year 332, representative vehicle name 333, and detailed vehicle name 334. For example, the pop-up page may be configured to input the above information using a drop-down menu.

3C shows an exemplary pop-up page including vehicle information corresponding to the first vehicle information input by the user. The pop-up page may include an information display area 361 including vehicle model and tire size and a representative image display area 362 of the vehicle model. The service server retrieves the information about the user's vehicle obtained from the user terminal from the vehicle database and the tire database, checks the model of the corresponding vehicle and the corresponding tire information, and displays it through the

display areas

361 and 362 of the pop-up page. can be displayed to the user. Meanwhile, the pop-up page may display a text 363 explaining this since the tire size stored in the database and the actual tire size may be different when the user's vehicle changes the tire wheel size or performs separate tuning.

Referring to FIG. 4 , the search result page may include an information display area 410 about the user's vehicle and a list 420 of filtered tires. The information display area 410 may include vehicle model information, a representative image, and tire size information corresponding to vehicle information input by a user. The list of filtered tires 420 may include only tires corresponding to the user's vehicle and may not include tires not corresponding to the user's vehicle. The list of filtered tires 420 may include information such as the image of the searched tire, tire product name, quantity, price, estimated date of completion of delivery, availability of on-site installation service, and the like.

Referring to FIG. 5 , the payment page may include an installation address input area 510 for installing tires and a payment method input area 530 as well as an installation information input area 520 for inputting information related to tire installation. can The installation information input area 520 may be configured to input a location where a vehicle to install tires is parked, whether the vehicle is parked on the ground or underground, a vehicle number, whether or not to return a replacement tire, and the like. Depending on whether the location where the vehicle is parked is on the ground or underground, the size and type of the work vehicle for tire visit installation may vary. Whether or not to return the replacement tire may include information on whether the user stores the replaced tire or requests that the installer collect the replaced tire in order to return the replaced tire. Information related to tire installation input through such a payment page is transmitted to a service server, and the service server may provide it to a tire-related server.

6A shows an exemplary tire shipment and installation tracking page that includes tire installation progress information. The tracking page may include tire delivery and installation progress information 610, order tire information 620, contact information 630 with installation engineers and e-commerce companies, and user tire installation location information 640. . The user may check tire delivery and installation progress through the app in real time through the tire delivery and installation progress information 610 .

FIG. 6B is a diagram illustrating an exemplary page that provides a user with a picture 650 related to tire installation and requests a review of the tire installation. The service server may provide a picture indicating progress or completion of tire installation to the user terminal, and the user may check the picture and confirm whether the tire installation has properly progressed or been completed. In addition, the service server may request a review of the tire installation from the user when providing a picture related to the tire installation. The user can write a review including a picture related to the installation of the tire provided from the service server through the user terminal, and in this way, the user can conveniently write a review of the tire installation without taking a separate picture.

In step 710, the service server may obtain first information about the vehicle from the user. The user terminal may transmit the first information about the vehicle acquired from the user to the service server. A user who wants to purchase a tire suitable for his/her vehicle may search for a tire by inputting a product name of a desired tire on a search page provided by a service server. However, it is not easy for a user to know exactly the product name of a tire suitable for his/her vehicle. For the convenience of the user, the service server may obtain information about the user's vehicle input to the user terminal, search a tire database, and provide the user with tire information suitable for the user's vehicle. The tire database may include mapping information between vehicles and tires, and may be stored in a storage unit of a service server or in an external storage unit. In an embodiment, the first information about the vehicle for retrieving tire information suitable for the vehicle may include vehicle identification information and vehicle owner information. In another embodiment, the first information about the vehicle for retrieving tire information suitable for the vehicle may include model information of the vehicle. The model information of the vehicle may include a manufacturer, year, representative vehicle name, and detailed vehicle name.

In step 720, the service server may check a list of tires corresponding to the first information. The service server may obtain first information about the user's vehicle from the user terminal and search for a tire corresponding to the user's vehicle from a tire database.

In step 730, the service server may provide a list of tires. The service server may search for a tire corresponding to the user's vehicle from the tire database, and provide a filtered list of tires including tire information corresponding to the first information to the user terminal as a search result. In an embodiment, the service server may create a search result page providing a list of filtered tires corresponding to the first information about the user's vehicle from among the list of candidate items corresponding to the search keyword. For example, on a search result page for "tire", a search result for displaying only tires corresponding to the first information about the user's vehicle and not displaying tires that do not correspond to the first information about the user's vehicle is displayed. can provide

In step 740, the service server may obtain information on the tire selected by the user based on the list of tires. The user may select a tire to purchase through the user terminal based on the list of tires provided by the service server. Information on the tire selected by the user may be transmitted to the service server through the user terminal.

In operation 750, the service server may obtain second information related to installation of the tire selected by the user from the user. The user may input second information related to installation of the tire selected by the user through the user terminal. In one embodiment, the service server obtaining the second information related to the installation of the tire selected by the user is a second page including an information input area for obtaining the second information and an information input area for paying for the selected tire. and obtaining second information based on an input corresponding to the second page from the user. The user can enter the second page for purchasing a tire and input second information related to tire installation along with payment information. It may include installation date information and whether or not replacement tires are stored.

In step 760, the service server may transmit information about the tire selected by the user and second information to the tire-related server. The tire-related server may be a server operated by a company affiliated with a company that operates a service server, and may mediate transactions between users and tire vendors.

In step 770, the service server may provide third information related to the installation of the tire selected by the user obtained from the tire related server. The third information may include information on the progress of tire installation, such as product preparation, delivery start, installation start, and installation completion. In an embodiment, the service server may generate a page including information on the tire installation progress and provide the page to the user terminal.

Referring to FIG. 8 , an information providing system according to an embodiment of the present invention is shown, and the system includes a user terminal 810 and a service server 820 capable of communicating with each other.

The user terminal 810 may execute an e-commerce client program, and may include a transceiver 812, a control unit 814, an input unit 816, and a display unit 818.

The transmission/reception unit 812 may transmit/receive information with other nodes including the service server 820 .

The input unit 816 may receive a user's input and may include a touch screen, a microphone, and buttons.

The display unit 818 may display information related to the operation of the user terminal 810 and may display a page including the information described in the embodiment.

The control unit 814 may perform control to perform the operation of the user terminal 810 described in the embodiment. Also, the controller 814 may include at least one processor.

In addition, the user terminal 810 may further include a speaker for event output, and a storage unit (not shown) for storing at least some of the information transmitted and received through the transceiver 812 and information for operation of the user terminal 810. city) may be further included.

The service server 820 is a device on which an electronic commerce server program is executed, and may include a transmission/reception unit 822, a control unit 824, and a storage unit 826.

The transmission/reception unit 822 may transmit/receive information with other nodes including the user terminal 810 .

The control unit 824 may perform control to perform the operation of the service server 820 described in the embodiment. Also, the controller 824 may include at least one processor.

In addition, the service server 820 may include a storage unit 826 that stores at least a part of information transmitted and received through the transmission and reception unit 822 and information for operation of the service server 820 .

On the other hand, preferred embodiments of the present invention have been disclosed in the present specification and drawings, and although specific terms have been used, they are only used in a general sense to easily explain the technical content of the present invention and help understanding of the present invention. It is not intended to limit the scope of the invention. It is obvious to those skilled in the art that other modified examples based on the technical idea of the present invention can be implemented in addition to the embodiments disclosed herein.

Claims

As an information providing method in the service server,

obtaining first information about a vehicle from a user;

checking a list of tires corresponding to the first information;

providing a list of the tires;

obtaining information on a tire selected by the user based on the tire list;

acquiring second information related to installation of a tire selected by the user from the user;

transmitting information on the tire selected by the user and the second information to a tire-related server; and

and providing third information related to installation of the tire selected by the user, obtained from the tire-related server.
According to claim 1,

Wherein the first information includes identification information of the vehicle and owner information of the vehicle.
According to claim 1,

Obtaining the first information

Providing a first page including an input area for obtaining the first information in response to acquisition of a search keyword associated with a vehicle;

Providing a list of the tires

and providing a filtered tire list corresponding to the first information among candidate item lists corresponding to the search keyword.
According to claim 1,

Obtaining the second information,

providing a second page including an information input area for obtaining the second information and an information input area for paying for the selected tire; and

obtaining the second information based on an input corresponding to the second page from the user;

Wherein the second information includes at least one of identification information of the vehicle, location information of the vehicle, installation date information of the tire selected by the user, and whether replacement tires are stored.
According to claim 1,

Proposing a tire installation location selected by the user based on the identification information of the vehicle and the location information of the vehicle;

The information providing method according to claim 1 , wherein the installation location is based on a tire installation history of another user.
According to claim 1,

The method of providing information further comprising obtaining information on a place where the tire installation was performed from the tire-related server.
According to claim 1,

and providing information related to tire replacement to the user when a set period of time has elapsed after the user purchased the tire.
According to claim 7,

The set period of time is determined based on tires purchased by the user.
According to claim 1,

Obtaining a picture related to tire installation; and

Further comprising providing the photo to the user, the information providing method.
According to claim 9,

requesting a review of the tire installation from the user; and

Receiving a review including the photo from the user;

Providing a list of the tires

and providing a list of the tires including the received reviews.
According to claim 1,

obtaining before and after installation photos of the tire selected by the user, respectively;

providing the acquired photo to the user; and

and determining purchase of a tire selected by the user based on the user's input corresponding to the picture.
According to claim 4,

The second page includes information about an available installation time of the tire selected by the user obtained from the tire-related server.
According to claim 1,

Providing a list of the tires

and providing a representative image of a vehicle corresponding to the first information.
According to claim 1,

Providing a list of the tires

and separately providing a list of the front wheel tire and the rear wheel tire when the tire corresponding to the first information includes different front wheel tires and rear wheel tires.
As a method of providing information in a user terminal,

obtaining first information about a vehicle from a user;

receiving a list of tires corresponding to the first information from a service server;

obtaining information on a tire selected by a user based on the tire list;

obtaining second information related to installation of a tire selected by the user from the user;

transmitting information on the tire selected by the user and the second information to the service server; and

and receiving third information related to installation of the tire selected by the user obtained from a tire related server.
As a service server providing information,

transceivers that send and receive information to and from other devices; and

Controls the transceiver, obtains first information about a vehicle from a user, checks a list of tires corresponding to the first information, provides a list of tires, and provides the user with a list of tires based on the list of tires. Acquire information on the selected tire, obtain second information related to the installation of the tire selected by the user from the user, transfer the information on the tire selected by the user and the second information to a tire-related server, and and a processor providing third information related to the installation of the tire selected by the user obtained from the server.
As a user terminal providing information,

transceivers that send and receive information to and from other devices; and

Controls the transceiver, obtains first information about a vehicle from a user, receives a list of tires corresponding to the first information from a service server, and obtains information on a tire selected by the user based on the list of tires. and obtains second information related to installation of the tire selected by the user from the user, transmits information on the tire selected by the user and the second information to the service server, and the user obtained from the tire-related server A user terminal comprising a processor receiving third information related to installation of a selected tire.