WO2023191153A1

WO2023191153A1 - Operating method of electronic device for configuring information, and electronic device supporting same

Info

Publication number: WO2023191153A1
Application number: PCT/KR2022/004703
Authority: WO
Inventors: 임동성
Original assignee: 쿠팡 주식회사
Priority date: 2022-03-30
Filing date: 2022-04-01
Publication date: 2023-10-05
Also published as: TW202338710A; KR20230140785A

Abstract

According to the present disclosure, disclosed is a method by which an electronic device configures information, comprising the steps of: identifying a plurality of orders processed through an external store management server associated with a service provided by the electronic device, from among orders obtained through the service; determining processing state information for one or more orders processed through a first external store management server included in the external store management server, from among the plurality of orders; and configuring instruction information related to order activation for a store corresponding to the first external store management server on the service, on the basis of the processing state information.

Description

Method of operating an electronic device that sets information and an electronic device that supports it

The present invention relates to a method and device for setting information, and more specifically, to a method and electronic device for setting instruction information related to order activation for a store on a service.

With the development of electronic technology, e-commerce has become a field of shopping. Customers can purchase items online without having to go to a shopping mall or market in person, and items purchased online are delivered to the delivery address requested by the customer.

In the case of e-commerce, the provision of detailed and accurate information about products has a significant impact on service satisfaction, so various ways to provide more detailed and accurate information are being discussed.

In relation to this, prior literature such as KR101756594B1 or KR101500849B1 may be referred to.

According to the method of the present invention, an electronic device can set instruction information related to order activation for a store on a service.

The technical problems to be achieved in the present invention are not limited to the technical problems mentioned above, and other technical problems not mentioned will be clearly understood by those skilled in the art from the description below. You will be able to.

Various embodiments may provide a method of operating an electronic device for setting information and an electronic device that supports the method.

In a method of setting information by an electronic device according to various embodiments, among orders obtained through a service provided by the electronic device, a plurality of orders processed through an external store management server linked to the service are identified. steps; Among the plurality of orders, determining processing status information for one or more orders processed through a first external store management server included in the external store management server; and setting instruction information related to order activation for a store corresponding to the first external store management server on the service based on the processing status information.

In an exemplary embodiment, the plurality of orders are confirmed based on the fact that information for each order included in the plurality of orders is determined to be transmitted from the store management server of the service to the external store management server, Among the orders obtained through the service, the remaining orders excluding the plurality of orders may be processed through the store management server of the service.

In an exemplary embodiment, the first external store management server corresponds to a store management server of a first brand group that includes one or more brands, and the one or more orders are configured to store one or more brands on the service. It can be obtained from the above stores.

In an example embodiment, the processing status information includes first processing status information for a first order included in the one or more orders, and the first processing status information includes order identification information for the first order. , store identification information for the first store corresponding to the first order, brand identification information for the first brand corresponding to the first store, and first information indicating that the first order was processed normally, and the It may include one piece of second information indicating that the first order has been cancelled.

In an exemplary embodiment, the information setting method includes transmitting information about the first order to the first external store management server; and receiving first confirmation response information corresponding to information about the first order from the first external store management server, wherein the first confirmation response information is received from the first external store management server. Based on this point, the first information may be set to be included in the first processing status information.

In an exemplary embodiment, the second information may be set to be included in the first processing status information based on the fact that the first confirmation response information is not received from the first external store management server.

In an exemplary embodiment, the information setting method may include, when the first confirmation response information is received from the first external store management server, the first store determines the first order based on the first external store management server. Further comprising the step of receiving order acceptance information from the first external store management server, wherein the first information is included in the first processing status information based on the fact that the order acceptance information is confirmed in the service. It can be set to be.

In an exemplary embodiment, the information setting method includes, when the order acceptance information is not confirmed in the service for a preset time, an order cancellation request due to a delay in acceptance of the first order is sent to the first external store management server. It may further include the step of transmitting to , and the second information may be set to be included in the first processing status information based on the fact that the order cancellation request due to the acceptance delay has been transmitted.

In an exemplary embodiment, the second information is processed in the first process based on the fact that the first confirmation response information is not received from the first external store management server or the order cancellation request due to the acceptance delay is transmitted. When included in the status information, the first order may be confirmed as a cancellation order for determining an error state of the first external store management server.

In an exemplary embodiment, setting the instruction information may include setting a monitoring time for monitoring the processing status information and setting the instruction information for the one or more orders based on the processing status information. Setting one or more conditions to be judged; And it may include setting the instruction information based on whether the one or more conditions of the one or more orders are met.

In an exemplary embodiment, the one or more conditions may include a first condition that the number of canceled orders among the one or more orders during the monitoring time is greater than or equal to a predetermined number.

In an exemplary embodiment, the certain number may be determined based on the average number of daily orders obtained on the service for one or more brands included in the first brand group corresponding to the first external store management server.

In an exemplary embodiment, the one or more conditions may include a second condition that a ratio of canceled orders among the one or more orders during the monitoring time is greater than or equal to a certain percentage.

In an exemplary embodiment, the one or more conditions may include a third condition that the number of stores identified as corresponding to canceled orders among the stores corresponding to the one or more orders on the service during the monitoring time is greater than or equal to a certain number. You can.

In an example embodiment, the predetermined number may be determined based on the number of stores on the service associated with one or more brands included in a first brand group corresponding to the first external store management server.

In an exemplary embodiment, setting the instruction information includes determining an error state for the first external store management server when the one or more orders satisfy all of the one or more conditions; And when the error state is determined, setting the instruction information to include first instruction information for deactivating an order for a store corresponding to the first external store management server on the service for a first time. can do.

In an exemplary embodiment, setting the indication information includes obtaining third information including that the error state has been resolved; And based on the third information, it may include setting the instruction information to include second instruction information activating an order for a store corresponding to the first external store management server on the service.

In an exemplary embodiment, setting the indication information includes obtaining fourth information including that the error condition is not resolved until the first time; And based on the fourth information, setting the instruction information to include third instruction information for deactivating an order for a store corresponding to the first external store management server on the service for a second time after the first time. Additional steps may be included.

In an exemplary embodiment, setting the indication information includes confirming that an order for a store corresponding to the first external store management server is activated on the service after the first time; And if one or more other orders processed through the first external store management server after the first time satisfy all of the one or more conditions and the error state for the first external store management server is determined again, a third setting the instruction information to include fourth instruction information for deactivating an order for a store corresponding to the first external store management server on the service for a period of time, wherein the third time is longer than the first time; It can be set long.

An electronic device for setting information according to various embodiments includes: a processor; and one or more memories storing one or more instructions, wherein the one or more instructions, when executed, cause the processor to: among orders obtained through a service provided by the electronic device, Confirming a plurality of orders processed through an external store management server linked to the service; Among the plurality of orders, determining processing status information for one or more orders processed through a first external store management server included in the external store management server; And based on the processing status information, the processor may be controlled to perform a step of setting instruction information related to order activation for a store corresponding to the first external store management server on the service.

The various embodiments of the present disclosure described above are only some of the preferred embodiments of the present disclosure, and various embodiments reflecting the technical features of the various embodiments of the present disclosure can be understood by those skilled in the art. It can be derived and understood based on the detailed description described below.

The present invention has a technical effect in that it can improve the efficiency of order management for a store by providing a method for an electronic device to set instruction information related to order activation for a store on a service.

The effects that can be obtained from the present invention are not limited to the effects mentioned above, and other effects not mentioned can be clearly understood by those skilled in the art from the description below. will be.

FIG. 1 is a diagram illustrating an information setting system in which a method of operating an electronic device for information setting according to various embodiments can be implemented.

FIG. 2 is a diagram illustrating the configuration of a server device and a user device according to various embodiments.

FIG. 3 is a diagram illustrating a method of operating the server device 100 for setting information according to various embodiments.

FIG. 4 is a diagram illustrating an operation method of the server device 100 setting instruction information according to various embodiments.

FIG. 5 is a diagram showing management information related to order activation or deactivation for a store corresponding to the external store management server 300.

Figure 6 is a block diagram showing how information is transmitted and received between the service's store management server and an external store management server.

Figure 7 is a diagram illustrating another block diagram in which information is transmitted and received between a service's store management server and an external store management server.

Figure 8 is a diagram showing another block diagram in which information is transmitted and received between the service's store management server and an external store management server.

The following embodiments combine components and features of various embodiments in a predetermined form. Each component or feature may be considered optional unless explicitly stated otherwise. Each component or feature may be implemented in a form that is not combined with other components or features. Additionally, various embodiments may be configured by combining some components and features. The order of operations described in various embodiments may change. Some features or features of one embodiment may be included in other embodiments or may be replaced with corresponding features or features of other embodiments.

In the description of the drawings, procedures or steps that may obscure the gist of the various embodiments are not described, and procedures or steps that can be understood at the level of a person with ordinary knowledge in the relevant technical field are not described. did.

Throughout the specification, when a part is said to “comprise or include” a certain element, this means that it does not exclude other elements but may further include other elements, unless specifically stated to the contrary. do. In addition, terms such as "... unit", "... unit", and "module" used in the specification refer to a unit that processes at least one function or operation, which refers to hardware, software, or a combination of hardware and software. It can be implemented as: Additionally, the terms “a or an,” “one,” “the,” and similar related terms are used herein in the context of describing various embodiments (particularly in the context of the claims below). Unless otherwise indicated or clearly contradicted by context, it may be used in both singular and plural terms.

Hereinafter, preferred embodiments according to various embodiments will be described in detail with reference to the attached drawings. The detailed description set forth below in conjunction with the accompanying drawings is intended to illustrate exemplary embodiments of various embodiments and is not intended to represent the only embodiment.

In addition, specific terms used in various embodiments are provided to aid understanding of the various embodiments, and the use of such specific terms may be changed to other forms without departing from the technical spirit of the various embodiments. .

Referring to FIG. 1, an information setting system according to various embodiments may be implemented in various types of electronic devices. For example, the information setting system may be implemented in the server device 100 that provides the service, the user device 200, and the external store management server device 300 related to the service. In other words, the server device 100 providing the service, the user device 200, and the external store management server device 300 related to the service are based on the information setting system implemented in each device, according to various embodiments of the present disclosure. You can perform actions according to the instructions. Meanwhile, the information setting system according to various embodiments is not limited to what is shown in FIG. 1, and may be implemented in a wider variety of electronic devices and servers.

The server device 100, which provides services according to various embodiments, performs wireless and wired communication with a plurality of user devices 200 or a plurality of external store management server devices 300, and has a large storage capacity. It may be a device that includes storage. For example, the server device 100 that provides the service may be a cloud device that is linked to a plurality of user devices 200 or a plurality of external store management server devices 300.

The user device 200 according to various embodiments may be a device that can be used by an individual user, such as a desktop PC, tablet PC, or mobile terminal. In addition, other electronic devices that perform similar functions may be used as the user device 200.

The external store management server device 300 according to various embodiments may be a device that performs wireless and wired communication with the server device 100 that provides services and includes storage with a large storage capacity. For example, the external store management server device 300 may be a cloud device that transmits and receives information in conjunction with the server device 100 that provides the service.

An information setting system according to various embodiments may include various modules for operation. The modules included in the information setting system are physical devices on which the page provision system is implemented (or included in the physical device) (e.g., the server device 100 that provides the service, the user device 200, and the external store management server device ( 300)) may be computer code or one or more instructions implemented to perform a specified operation. In other words, the physical device in which the information setting system is implemented stores a plurality of modules in the memory in the form of computer code, and when the plurality of modules stored in the memory are executed, the plurality of modules are designated by the physical device corresponding to the plurality of modules. Actions can be performed.

Referring to FIG. 2, the server device 100, the user device 200, and the external store management server device 300 that provide the service include an input/output unit 210, a communication unit 220, a storage 230, and a processor. It may include (240).

The input/output unit 210 may be various interfaces or connection ports that receive user input or output information to the user. The input/output unit 210 may include an input module and an output module, and the input module receives user input from the user. User input can take various forms, including key input, touch input, and voice input. Examples of input modules that can receive such user input include traditional keypads, keyboards, and mice, as well as touch sensors that detect the user's touch, microphones that receive voice signals, cameras that recognize gestures through image recognition, etc. A proximity sensor including at least one of an illumination sensor or an infrared sensor that detects user approach, a motion sensor that recognizes user movement through an acceleration sensor or gyro sensor, and various other types of sensors that detect or receive user input. There is an input means, and the input module according to an embodiment of the present disclosure may include at least one of the devices listed above. Here, the touch sensor may be implemented as a piezoelectric or capacitive touch sensor that detects touch through a touch panel or touch film attached to the display panel, or an optical touch sensor that detects touch by an optical method. In addition, the input module may be implemented in the form of an input interface (USB port, PS/2 port, etc.) that connects an external input device that receives user input instead of a device that detects user input itself. Additionally, the output module can output various information. The output module may include at least one of a display that outputs an image, a speaker that outputs sound, a haptic device that generates vibration, and various other types of output means. In addition, the output module may be implemented in the form of a port-type output interface that connects the individual output means described above.

As an example, a display-type output module can display text, still images, and moving images. Displays include liquid crystal display (LCD), light emitting diode (LED) display, organic light emitting diode (OLED) display, flat panel display (FPD), and transparent display. Among various types of devices that can perform image output functions such as display, curved display, flexible display, 3D display, holographic display, projector, and other It can contain at least one. This display may be in the form of a touch display integrated with the touch sensor of the input module.

The communication unit 220 can communicate with other devices. Accordingly, the server device 100, the user device 200, and the external store management server device 300 that provide the service can transmit and receive information with other devices through the communication unit. For example, the server device 100, the user device 200, and the external store management server device 300 that provide the service may communicate with each other or with other devices using a communication unit.

Here, communication, that is, transmission and reception of data, can be accomplished wired or wirelessly. To this end, the communication department includes a wired communication module that connects to the Internet, etc. through a LAN (Local Area Network), a mobile communication module that transmits and receives data by connecting to a mobile communication network through a mobile communication base station, and a WLAN (Wireless Local Area Network) such as Wi-Fi. A short-distance communication module using an Area Network-type communication method or a WPAN (Wireless Personal Area Network)-type communication method such as Bluetooth or Zigbee, and a GNSS (Global Navigation Satellite System) such as a GPS (Global Positioning System) ) may include a satellite communication module using a satellite communication module or a combination thereof.

Storage 230 can store various types of information. Storage 230 may store data temporarily or semi-permanently. For example, the storage 230 of the server device 100 or the external store management server device 300 that provides the service includes a device for driving the server device 100 or the external store management server device 300 that provides the service. An operating program (OS: Operating System), data for hosting a website, a program for generating Braille, or data regarding an application (eg, a web application) may be stored. Additionally, the storage may store modules in the form of computer code as described above.

Examples of storage 230 include hard disk drive (HDD), solid state drive (SSD), flash memory, read-only memory (ROM), random access memory (RAM), etc. This can be. This storage can be provided as a built-in or detachable type.

The processor 240 controls the overall operation of the server device 100, the user device 200, and the external store management server device 300 that provide the service. To this end, the processor 240 can perform calculations and processing of various information and control the operation of each component of the server device 100, the user device 200, and the external store management server device 300 that provide services. there is. For example, the processor 240 may execute a program or application for setting information. The processor 240 may be implemented as a computer or similar device using hardware, software, or a combination thereof. In hardware, the processor 240 may be implemented in the form of an electronic circuit that processes electrical signals to perform a control function, and in software, it may be implemented in the form of a program that drives the hardware processor 240. Meanwhile, unless otherwise specified in the following description, the operations of the service providing server device 100, user device 200, and external store management server device 300 are assumed to be performed under the control of the processor 240. It can be interpreted. That is, when the modules implemented in the above-described information setting system are executed, the modules use the server device 100, the user device 200, and the external store management server device 300 provided by the processor 240 as follows. It can be interpreted as controlling to perform actions.

In summary, various embodiments may be implemented through various means. For example, various embodiments may be implemented by hardware, firmware, software, or a combination thereof.

In the case of hardware implementation, methods according to various embodiments include one or more application specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), and FPGAs. It can be implemented by (field programmable gate arrays), processor, controller, microcontroller, microprocessor, etc.

In the case of implementation by firmware or software, methods according to various embodiments may be implemented in the form of modules, procedures, or functions that perform the functions or operations described below. For example, software code can be stored in memory and run by a processor. The memory may be located inside or outside the processor, and may exchange data with the processor through various known means.

Below, various embodiments will be described in more detail based on the above technical idea. The contents described above may be applied to various embodiments described below. For example, operations, functions, terms, etc. that are not defined in various embodiments described below may be performed and explained based on the contents described above.

In the following description, various embodiments are described on the premise that the server device 100 providing the service performs an information setting operation. According to various embodiments, information is received from the server device 100 providing the service. The user device 200 that has received the information may output the information, or the external store management server device 300 that has received the information from the server device 100 providing the service may transmit various information corresponding to the received information. Hereinafter, the external store management server device 300 related to the service will be described as the external store management server 300 for convenience.

According to FIG. 3, in order to perform an operation of setting information, the server device 100 uses the external store management server 300 linked to the service among the orders obtained through the service provided by the server device 100. A plurality of orders processed through the first external store management server 300 are confirmed (301), and among the plurality of orders, processing status information is provided for one or more orders processed through the first external store management server 300 included in the external store management server 300. The decision is made (303), and based on the processing status information, instruction information related to order activation for the store corresponding to the first external store management server 300 can be set in the service (305).

The operation of the server device 100 setting information according to FIG. 3 may be performed for a service provided by the server device 100 or a service related to the server device 100, and the service may be performed for various services provided on the service. It may correspond to a service for brokering item pickup orders and delivery orders between stores and multiple users using the service. Additionally, items subject to pickup orders and delivery orders may correspond to food items, and food items may be understood to have the same meaning as various other terms representing food-related items, such as dishes, food menus, or meals. A store linked to a service related to the server device 100 may correspond to a store that sells and delivers food items, and has the same meaning as various other terms indicating places where food items can be sold, such as stores, shops, and restaurants. It can be understood as having. In other words, through the service for item pickup order and delivery order brokerage provided by the server device 100, multiple users can enter an order request to order an item through the store within the service, and the store provides the service. You can check the order request entered through and prepare the ordered item in response.

If the store supports both pick-up orders and delivery orders, for pick-up orders in which the user visits the store directly to pack or pick up the items, depending on the user's choice, the store will store the ordered items once they are ready. In the service, the item preparation information is entered, and the user can then visit the store and pick up the item. Alternatively, for a delivery order in which a delivery person delivers an item to the user's address according to the user's selection, the store enters delivery request information in the service when the ordered item is ready, and when the delivery request information is confirmed, the delivery person enters the store. You can visit to pick up the item and have it delivered to your address information. At this time, the user's pickup order or delivery order can be set separately as a tab for pickup order or delivery order on the store's store detail page, allowing the user to select the desired order. When placing a pickup order, The user's address information and real-time location information may be provided to and managed by the server device 100, and when a delivery order is placed, real-time location information of the delivery person may be provided and managed by the server device 100. As shown above, by providing the store's pickup orders and delivery orders separately through tabs within the page, users can conveniently purchase items from the store. In the case of pickup orders and delivery orders, different information is provided for each, so users can Convenience in ordering items can be increased.

According to various embodiments, in operation 301, the server device 100 may check a plurality of orders processed through the external store management server 300 linked to the service among orders obtained through the service.

For example, the plurality of orders that the server device 100 confirms in operation 301 may be an external store that is linked to the service and exists externally, among several orders in which a plurality of users on the service request various items through various stores. It may include orders that are delivered to the management server 300 and processed. When processing orders requested from users, the service receives the user's order within the store management server built by the service and delivers it to the store. When the store accepts the order, it receives the store's confirmation of acceptance and delivers it to the user. You can process your order by doing this.

However, in the case of some stores in the service, an external business, including a certain brand, brand group, or affiliate, has established its own store management server and has opened stores related to a certain brand, brand group, or affiliate in the service. In this case, orders obtained from some of the stores are not processed only within the store management server built by the service, but are processed by being transmitted to the external business's own store management server built by the above-mentioned external business operator. This can be handled. To this end, the service can be set to link with an external store management server 300 of an external business to independently process orders, and information about each order obtained from multiple stores is stored within the service's store management server. It can be set to check whether it will be processed or transmitted to an external store management server 300 linked to the service for processing.

For example, the plurality of orders that the server device 100 confirms in operation 301 are orders processed through the external store management server 300 linked to the service, and are obtained from stores related to a certain brand, brand group, or affiliate. This may correspond to an order that has been confirmed to be processed and delivered to the external store management server 300 built by an external business of a certain brand, brand group, or affiliate. In this case, the plurality of orders that the server device 100 confirms in operation 301 determines that information about each order included in the plurality of orders is transmitted from the store management server of the service to the external store management server 300. It may be confirmed by the server device 100 in operation 301 based on . In addition, as described above, among the various orders obtained from the service, for the remaining orders that are not multiple orders that are transmitted and processed to the external store management server 300, the orders are received through the store management server established in the service. and the order can be delivered to the store for processing.

For example, stores corresponding to various brands related to several external businesses that have built their own external store management servers 300 may be entered into the service, and in order to process orders for the stores, the service may be installed on several external store management servers. It can be linked to (300). A specific external store management server 300 included in the external store management server 300 linked to the service is a store management server built by an external business operator related to a certain brand, brand group, or affiliated company including one or more brands. It can be understood as corresponding, and one or more orders on the service confirmed to be processed through the store management server of the external operator may correspond to orders obtained from one or more stores corresponding to the one or more brands on the service.

According to various embodiments, in operation 303, the server device 100 places one or more orders processed through the first external store management server 300 included in the external store management server 300 among the plurality of confirmed orders. Processing status information can be determined.

For example, the processing status information that the server device 100 determines in operation 303 may include processing status information for each of one or more orders processed through the first external store management server 300. That is, the processing status information that the server device 100 determines in operation 303 may include first processing status information for the first order included in the one or more orders, and at this time, such first processing status information is , may include order identification information for the first order, store identification information for the first store from which the first order was obtained, and brand identification information for the first brand corresponding to the first store. In addition, the first processing status information for the first order is, depending on the processing status of the first order, one of first information indicating that the first order has been processed normally and second information indicating that the first order has been canceled. It can be set to include one piece of information, and if the first order is canceled and the second information is included in the first processing status information, the first processing status information may be set to further include information about the reason for cancellation. .

For example, the processing status information that the server device 100 determines in operation 303 may include first processing status information for the first order included in the one or more orders, where the first processing status information is Based on whether information related to the first order is being normally transmitted and received between the store management server of the service and the first external store management server 300 corresponding to the first order, a first order indicating that the first order has been processed normally It may be set to include one of information 1 and second information indicating that the first order has been canceled.

As an example, when the first order as described above is obtained, the server device 100 transmits information about the first order to the first external store management server 300, and sends a second order corresponding to the information about the first order. 1 Confirmation response information may be received from the first external store management server 300. At this time, the first confirmation response information received by the server device 100 is information including the fact that the first external store management server 300 has normally received information about the first order, and the server device 100 1 Based on the fact that the first confirmation response information is received from the external store management server 300, the first information indicating that the first order has been processed normally may be set to be included in the first processing status information. Conversely, if the server device 100 does not receive the first confirmation response information even though it transmits information about the first order to the first external store management server 300, the first external store management server 300 sends the first order Information regarding was not properly received, and accordingly, it can be determined that the first order corresponds to an order to be cancelled. The server device 100 may include second information indicating that the first order was canceled based on the fact that the first confirmation response information was not received from the first external store management server 300 in the first processing status information. It can be set to be included.

For example, when the server device 100 receives first confirmation response information corresponding to information about the first order from the first external store management server 300, the information about the first order is managed by the first external store management server 100. It can be determined that it has been successfully delivered to the server 300, and then the first store corresponding to the first order sends the order acceptance information for accepting the first order based on the first external store management server 300 to the first external store. It can be received from the store management server 300. That is, in the case of orders processed through its own external store management server 300, when the order obtained from the service is transferred from the service's store management server to the external store management server 300, an acceptance confirmation that the store accepts the order The order acceptance information processed by the external store management server 300 and generated based thereon may be transmitted to the store management server of the service. When order acceptance information is received in response to the first order and confirmed on the service, the server device 100 may set the first information indicating that the first order has been processed normally to be included in the first processing status information.

Conversely, if the order acceptance information is not confirmed on the service in response to the first order, the server device 100 may wait for the acceptance confirmation order acceptance information to be confirmed on the service for a preset time, and may wait for the order acceptance information to be confirmed on the service for a preset time. If order acceptance information is not confirmed on the service, an order cancellation request due to delayed acceptance of the first order may be transmitted to the first external store management server 300. When an order cancellation request due to a delay in acceptance of the first order is transmitted to the first external store management server 300, the first order may be determined to be canceled, and the server device 100 cancels the order due to a delay in acceptance. Second information indicating that the first order has been canceled based on the request being sent may be set to be included in the first processing status information.

For example, the first confirmation response information corresponding to the first order is not received from the first external store management server 300, or an order cancellation request due to delayed acceptance of the first order is transmitted. If second information indicating that the order has been canceled is included in the first processing status information for the first order, the first order is a cancellation processing order for determining the error status of the first external store management server 300. This can be confirmed by: That is, if the first order is canceled for the above reason, the server device 100 determines that the first order was not properly delivered to the first external store management server 300 or to the first external store management server 300. It can be determined that a processing delay has occurred because the first order was not properly processed within a certain period of time, and it can be determined whether each order is canceled for the above reason and whether the first external store management server 300 is in an error state. can be judged.

According to various embodiments, in operation 305, the server device 100 sets instruction information related to order activation for the store corresponding to the first external store management server 300 on the service, based on the determined processing status information. You can.

For example, the server device 100 may be configured to process the first external store management server 300 based on whether each of the one or more orders processed through the first external store management server 300 corresponds to a cancellation order according to the above-mentioned reason. It may be determined whether the external store management server 300 is in an error state, and instruction information according to operation 305 may be set based on the determination of the error state. That is, the instruction information set by the server device 100 according to operation 305 is the first external store management server (300) based on determining whether the first external store management server 300 through which one or more orders are processed is in an error state. 300) may correspond to information for instructing activation or deactivation of an order for a store corresponding to 300).

For example, operation 305 in which the server device 100 sets instruction information monitors processing status information determined for one or more orders processed through the first external store management server 300 for a certain period of time, and Accordingly, the first external store management server 300 may be performed based on whether one or more orders meet the conditions for determining that the error state is in an error state. A more detailed operation of the server device 100 may be performed as shown in FIG. 4 .

In FIG. 4, when confirming one or more orders processed through the first external store management server 300 (401), the server device 100 monitors processing status information determined for the one or more orders. You can set the monitoring time to do this (403). In other words, a monitoring time can be set to monitor processing status information of orders processed through the external store management server 300.

Additionally, the server device 100 may set one or more conditions to be determined for one or more orders based on processing status information to set instruction information (405). One or more conditions set by the server device 100 are to check whether one or more orders meet the conditions for determining that the first external store management server 300 is in an error state, and the server device 100 ) determines the error state of the first external store management server 300 in the service, depending on whether the one or more conditions of one or more orders are met and activates the order for the store related to the first external store management server 300 Alternatively, instruction information including instructions for deactivation may be set.

That is, the server device 100 monitors the processing status information of several orders processed through the external store management server 300 for a certain period of time and sets certain conditions for determining the error state of one or more orders according to the processing status information. If satisfied, it is possible to set instruction information that causes orders through the external store management server 300 to be activated or deactivated in batches. For example, through the operation shown in FIG. 4, the server device 100 determines that several orders processed through the external store management server 300 meet certain conditions for determining the error state of the external store management server 300. If confirmed, it is determined that there is an error in the external store management server 300, and instruction information can be set and managed to disable the order for the store corresponding to the store management server device 300.

For example, one or more conditions set by the server device 100 according to operation 405 are one that is processed through the first external store management server 300 during the monitoring time set by the server device 100 according to operation 403. The first condition may include that the number of canceled orders among the above orders is greater than a certain number. That is, if the number of canceled orders among orders processed through the first external store management server 300 during the monitoring time is equal to or greater than a certain number, the server device 100 It can be determined that an error state is present. At this time, the predetermined number corresponding to the standard for determining that the first external store management server 300 is in an error state is a certain brand, brand group, or affiliated company corresponding to the first external store management server 300. It may correspond to a value determined based on the average number of daily orders obtained on the service for one or more brands included in . That is, the average number of daily orders on the service is checked for stores corresponding to one or more brands of the same series managed by one first external store management server 300, and based on the confirmed value, the first external store management server 300 is managed by the first external store management server 300. The store management server 300 may determine the predetermined number to determine that the store management server 300 is in an error state.

For example, one or more conditions set by the server device 100 according to operation 405 are one that is processed through the first external store management server 300 during the monitoring time set by the server device 100 according to operation 403. A second condition may be included that the ratio of canceled orders among the above orders is greater than a certain percentage. That is, if the ratio of canceled orders among orders processed through the first external store management server 300 during the monitoring time is equal to or greater than a certain ratio, the server device 100 is connected to the first external store management server 300. It can be determined that is in an error state.

For example, one or more conditions set by the server device 100 in operation 405 are processed through the first external store management server 300 on the service during the monitoring time set by the server device 100 in operation 403. A third condition may be included that the number of stores confirmed to correspond to canceled orders among stores corresponding to one or more orders is greater than or equal to a certain number. That is, if the number of stores corresponding to canceled orders among stores corresponding to orders processed through the first external store management server 300 during the monitoring time is equal to or greater than a certain number, the server device 100 1 It may be determined that the external store management server 300 is in an error state. At this time, the predetermined number corresponding to the standard for determining that the first external store management server 300 is in an error state is a certain brand, brand group, or affiliated company corresponding to the first external store management server 300. It may correspond to a value determined based on the number of stores on the service related to one or more brands included in. That is, the number of stores corresponding to one or more brands of the same series managed by one first external store management server 300 is checked on the service, and based on the confirmed value, the first external store management server 300 The above constant number can be determined to determine that 300 is in an error state.

For example, the server device 100 generates an error for the first external store management server 300 only when one or more orders processed through the first external store management server 300 meet all of the one or more conditions. You can also judge the status.

For example, when the server device 100 determines an error state for the first external store management server 300, the server device 100 connects to the store corresponding to the first external store management server 300 on the service for a specific first time. The instruction information of operation 305 may be set to include first instruction information for deactivating the order.

For example, when the server device 100 determines an error state for the first external store management server 300 and then obtains information including that the error state has been resolved, the server device 100 Based on the information obtained together, the instruction information of operation 305 may be set to include second instruction information for reactivating an order for a store corresponding to the first external store management server 300 in the service.

For example, an error state of the first external store management server 300 until the specific first time when the server device 100 deactivates an order for a store corresponding to the first external store management server 300 on the service. When obtaining information including an unresolved point, the server device 100 uses the first external store management server 300 on the service for a specific second time after the first time based on the information thus obtained. The instruction information of operation 305 may be set to include third instruction information that disables the order for the store corresponding to .

For example, after the first time when the server device 100 deactivates the order for the store corresponding to the first external store management server 300 on the service, the error state is resolved and the first external store management server (300) on the service 300), it was confirmed that the order for the store corresponding to the store was activated, but one or more other orders processed through the first external store management server 300 after the first time met one or more conditions for determining an error state. A case may occur in which the error state for the first external store management server 300 is determined again. In this case, the server device 100 sends the instruction information in operation 305 to include fourth instruction information to disable the order for the store corresponding to the first external store management server 300 on the service for a specific third time. It can be set, and at this time, the specific third time at which the order is set to be deactivated by the fourth indication information is based on the previous first indication information, considering that the error state of the first external store management server 300 is repeated. It may be set longer than the specific first time set by .

The server device 100, which sets instruction information according to FIGS. 3 and 4, checks one or more conditions related to an error state for one or more orders processed through a specific external store management server 300 as described above. Thus, the error state of the specific external store management server 300 can be determined and order activation or deactivation for the store corresponding to the specific external store management server 300 can be instructed, and at this time, such a server device (100) ) Management information for the administrator to easily manage the operation may be provided as shown in FIG.

The management information includes information about a certain brand, brand group, or affiliated company corresponding to the external store management server 300, and processing status information to be determined based on one or more orders processed through the external store management server 300. Information about an order status manager (store order watcher) set in response to the external store management server 300 may be included (501), and one or more conditions for determining that the external store management server 300 is in an error state and Information about monitoring times for determining the one or more conditions for the one or more orders based on processing status information may be included (503). Additionally, instruction information for order activation or deactivation set based on error state determination for the external store management server 300 and additional management information related thereto may be included in the management information of FIG. 5 (505).

In Figure 5, as an example, for the external store management server 300 corresponding to brand A, an order cancellation rate of 100% is confirmed for at least 20 orders in 5 minutes, and the number of stores where an order cancellation rate of 100% is confirmed is If more than 10 conditions are met, it is determined that the external store management server 300 corresponding to brand A is in an error state, and an order for the store related to the external store management server 300 corresponding to brand A is placed on the service for 5 minutes. The liver can be disabled.

Meanwhile, in relation to determining that the external store management server 300 is in an error state according to FIGS. 3 and 4, the server device 100 configures the external store management server 300 to effectively manage the external store management server 300. ) can also be equipped with an external server status manager that continuously checks the error status of the server. When an external server status manager is provided, the server device 100 determines that the external store management server 300 is in an error state according to FIGS. 3 and 4 and causes the external server status manager to determine whether the external store management server 300 is in an error state. It is possible to continuously display information about whether an error state exists, and to set instruction information to activate or deactivate orders for a store related to the external store management server 300 according to the information displayed by the external server status manager. You can.

It is obvious that each piece of information transmitted and received while the server device 100 performs the operation method for setting information according to FIGS. 3 and 4 may be combined and transmitted in various forms.

According to Figures 3 and 4, the store management server of the service can transmit and receive information related to orders by linking with the external store management server 300 of an external business that has built its own store management server, and the service and external A system for information management and/or transmission and reception of the store management server 300 may be implemented as a block diagram as shown in FIGS. 6 to 8. The services shown in the system block diagrams of FIGS. 6 to 8 and various information management and/or transmission and reception operations of the external store management server 300 are more specifically the operations of the server device 100 of FIGS. 3 and 4 described above. It can be understood as being carried out.

When an order is obtained from a service, first, within the store management server of the service, the order obtained from the service domain corresponding to the service may be delivered to the order management domain (store_order) (601). Thereafter, information about the order may be set in an information format suitable for each external store management server 300 and transmitted from the order management domain within the store management server of the service to the external store management server 300 (603). At this time, each external store management server 300 may correspond to the external store management server 300 of an external business including a certain brand, brand group, or affiliated company that has established its own store management server.

When information about each order is transmitted from the order management domain to the external store management server 300, processing status information for each order can be set (605), and such processing status information is included in the data items included in each information. This may correspond to information in the form of Kafka, which is established based on a distributed data platform that publishes, subscribes, stores, and processes in real time.

In order to determine the order processing status corresponding to each external store management server 300, each order status manager (store order watcher) set in response to each external store management server 300 may be provided in the store management server of the service. In addition, each order status manager can check whether the order processed through each external store management server 300 satisfies various conditions (watcher policies) for determining the error state of each external store management server 300. There is (607). Each order status manager instructs the activation or deactivation of orders for the store corresponding to each external store management server 300 on the service through information related to the error state determined for each external store management server 300, or acts as the manager of the service. It may operate to deliver related information to the user (609), and based on this, orders for the store corresponding to each external store management server (300) are activated or deactivated on the service, or the administrator of the service may activate or deactivate each external store management server (300). ) can also provide feedback on the error status.

In Figure 7, each order management domain (store_order) operated within the store management server of the service aggregates orders obtained from the service regardless of a certain brand, brand group, or affiliated company corresponding to the store (701), Thereafter, in the process of delivering each order from the order management domain to each external store management server 300, each order may be classified according to a certain brand, brand group, or affiliated company corresponding to each external store management server 300. There is (703).

At this time, based on the orders processed through each external store management server 300, processing status information for one or more orders processed in response to one external store management server 300 is provided to each external store management server 300. ) can be set for (705). In addition, one or more orders processed through each external store management server 300 have each order status manager (store order watcher) set to correspond to each external store management server 300. It can be used to determine whether various conditions for determining the error state are met (707).

Specifically, in Figure 8, 1) information about orders obtained through the service is managed by external store management of external businesses, including certain brands, brand groups, or affiliates, that have established their own store management server on the service's store management server. transmitted to the server 300 (801), 2) an order cancellation request corresponding to the order is transmitted from the store management server of the service to the external store management server 300 (803), or 3) order acceptance corresponding to the order. A confirmation is transmitted from the external store management server 300 to the store management server of the service (805), or 4) an order cancellation confirmation corresponding to the order cancellation request is transmitted from the external store management server 300 to the store management server of the service. Can be passed (807). In the block diagram of FIG. 8, when information is transmitted and received between the order management domain (store_order) and the external store management server 300, each external store management server 300 corresponding to the destination to which each order is to be delivered is determined, and each external store management server 300 is transmitted. It can be confirmed that the store management server 300 additionally includes an endpoint domain (endpoint) that sets the information for each order with information in an appropriate form.

At 801, information about the order obtained from the service is delivered to the external store management server 300 through the order management domain and the endpoint domain, and at this time, confirmation response information corresponding to the delivered information about the order is sent to the external store. The manager can check whether the order status has been received from the management server 300. The order status manager determines that 1) the order has been processed normally if the confirmation response information is received correctly, or 2) if the confirmation response information has not been received correctly, the order is judged to have not been processed properly and the order is sent to the external store management server (300). ) can be confirmed as a cancellation processing order to determine the error status.

At 803, an order cancellation request corresponding to an order obtained from the service is transmitted to the external store management server 300 through the order management domain and the endpoint domain, and at this time, the order status manager provides the order cancellation reason for the order cancellation request. You can check it. If the reason for order cancellation in response to an order cancellation request is due to delayed acceptance, the order may be confirmed as a cancellation order for the external store management server 300 to determine the error status.

At 805, order acceptance information corresponding to the order obtained from the service may be received and confirmed by the service from the external store management server 300 through the endpoint domain and the order management domain. At this time, the order status manager can check whether the order acceptance information has been confirmed in the service. If the order acceptance information has been confirmed in the service, the order can be judged as a correctly processed order.

At 807, an order cancellation confirmation corresponding to the order cancellation request may be received and confirmed by the service side from the external store management server 300 through the endpoint domain and the order management domain. At this time, the order status manager can check whether the order cancellation confirmation has been confirmed in the service. If the order cancellation confirmation has been confirmed in the service, the order has been canceled correctly and not due to an error state in the external store management server 300. It can be judged as a processed order.

The embodiments of the present invention disclosed in the specification and drawings are merely provided as specific examples to easily explain the technical content of the present invention and to facilitate understanding of the present invention, and are not intended to limit the scope of the present invention. In other words, it is obvious to those skilled in the art that other modifications based on the technical idea of the present invention can be implemented. Additionally, each of the above embodiments can be operated in combination with each other as needed. For example, all embodiments of the present invention can be implemented by a system by combining parts of each other.

Additionally, the method according to the system according to the present invention may be implemented in the form of program instructions that can be executed through various computer means and recorded on a computer-readable medium.

As such, various embodiments of the present invention may be implemented as computer readable code on a computer readable recording medium in certain respects. A computer-readable recording medium is any data storage device capable of storing data that can be read by a computer system. Examples of computer readable recording media include read only memory (ROM), random access memory (RAM), and compact disk-read only memory (CD-ROM). ), magnetic tapes, floppy disks, optical data storage devices, and carrier waves (data transmission over the Internet, etc.). Computer-readable recording media may also be distributed across networked computer systems, such that computer-readable code is stored and executed in a distributed manner. Additionally, functional programs, codes, and code segments for achieving various embodiments of the present invention can be easily interpreted by programmers skilled in the field to which the present invention is applied.

Additionally, it will be appreciated that the devices and methods according to various embodiments of the present invention can be implemented in the form of hardware, software, or a combination of hardware and software. Such software may, for example, use any storage device, volatile or non-volatile, such as ROM, whether erasable or rewritable, or memory such as, for example, RAM, memory chips, devices or integrated circuits; Alternatively, it may be stored on a storage medium that is optically or magnetically recordable and readable by a machine (e.g., a computer), for example, a compact disk (CD), DVD, magnetic disk, or magnetic tape. . Methods according to various embodiments of the present invention may be implemented by a computer including a control unit and a memory, or a vehicle including such memory or a computer, and such memory is a program containing instructions that implement the embodiments of the present invention. Alternatively, you can see that it is an example of a machine-readable storage medium suitable for storing programs.

Accordingly, the present invention includes a program containing code for implementing the device or method described in the claims of this specification and a machine-readable storage medium (such as a computer) storing such a program. Additionally, such programs may be transmitted electronically through any medium, such as communication signals transmitted over a wired or wireless connection, and the present invention includes equivalents thereof as appropriate.

Although the present invention has been described above with reference to embodiments of the present invention, the embodiments of the present invention disclosed in the specification and drawings are merely presented as specific examples to easily explain the technical content of the present invention and to aid understanding of the present invention. It is not intended to limit the scope. In addition, the embodiments according to the present invention described above are merely illustrative, and those skilled in the art will understand that various modifications and equivalent scope of embodiments are possible therefrom. Therefore, the true technical protection scope of the present invention should be determined by the following patent claims.

Claims

In a method for an electronic device to set information,

Among orders obtained through a service provided by the electronic device, confirming a plurality of orders processed through an external store management server linked to the service;

Among the plurality of orders, determining processing status information for one or more orders processed through a first external store management server included in the external store management server; and

Based on the processing status information, setting instruction information related to order activation for a store corresponding to the first external store management server on the service,

How to set up your information.
According to claim 1,

The plurality of orders are confirmed based on the fact that information for each order included in the plurality of orders is determined to be transmitted from the store management server of the service to the external store management server,

Among the orders obtained through the service, except for the plurality of orders, the remaining orders are processed through the store management server of the service.

How to set up your information.
According to claim 1,

The first external store management server corresponds to a store management server of a first brand group including one or more brands,

wherein the one or more orders are obtained from one or more stores corresponding to the one or more brands on the service,

How to set up your information.
According to claim 1,

The processing status information includes first processing status information for a first order included in the one or more orders,

The first processing status information includes order identification information for the first order, store identification information for the first store corresponding to the first order, brand identification information for the first brand corresponding to the first store, And comprising one of first information indicating that the first order was processed normally and second information indicating that the first order was canceled,

How to set up your information.
According to claim 4,

How to set the above information:

transmitting information about the first order to the first external store management server; and

Further comprising receiving first confirmation response information corresponding to information about the first order from the first external store management server,

The first information is set to be included in the first processing status information based on the fact that the first confirmation response information is received from the first external store management server,

How to set up your information.
According to claim 5,

The second information is set to be included in the first processing status information based on the fact that the first confirmation response information is not received from the first external store management server,

How to set up your information.
According to claim 5,

How to set the above information:

When the first confirmation response information is received from the first external store management server, the first store sends order acceptance information to the first external store to accept the first order based on the first external store management server. Further comprising receiving from the management server,

The first information is set to be included in the first processing status information based on the fact that the order acceptance information is confirmed in the service,

How to set up your information.
According to claim 7,

How to set the above information:

If the order acceptance information is not confirmed in the service for a preset time, transmitting an order cancellation request due to a delay in acceptance of the first order to the first external store management server,

The second information is set to be included in the first processing status information based on the fact that the order cancellation request due to the acceptance delay has been sent,

How to set up your information.
According to claim 8,

When the second information is included in the first processing status information based on the fact that the first confirmation response information was not received from the first external store management server or that an order cancellation request due to the acceptance delay was sent. , the first order is confirmed as a cancellation order to determine the error status of the first external store management server,

How to set up your information.
According to claim 1,

The step of setting the instruction information is,

Setting one or more conditions to be determined for the one or more orders based on the processing status information to set the instruction information and a monitoring time for monitoring the processing status information; and

Comprising the step of setting the instruction information based on whether the one or more conditions of the one or more orders are met,

How to set up your information.
According to claim 10,

The one or more conditions include a first condition that the number of canceled orders among the one or more orders during the monitoring time is greater than or equal to a certain number,

How to set up your information.
According to claim 11,

The certain number is determined based on the average number of daily orders obtained on the service for one or more brands included in the first brand group corresponding to the first external store management server.

How to set up your information.
According to claim 10,

The one or more conditions include a second condition that the proportion of canceled orders among the one or more orders during the monitoring time is greater than a certain percentage,

How to set up your information.
According to claim 10,

The one or more conditions include a third condition that the number of stores confirmed to correspond to cancellation processing orders among stores corresponding to the one or more orders on the service during the monitoring time is more than a certain number,

How to set up your information.
According to claim 14,

The certain number is determined based on the number of stores on the service associated with one or more brands included in the first brand group corresponding to the first external store management server.

How to set up your information.
According to claim 10,

The step of setting the instruction information is,

If the one or more orders satisfy all of the one or more conditions, determining an error state for the first external store management server; and

When the error state is determined, further comprising setting the instruction information to include first instruction information for deactivating an order for a store corresponding to the first external store management server on the service for a first time. ,

How to set up your information.
According to claim 16,

The step of setting the instruction information is,

Obtaining third information including that the error state has been resolved; and

Based on the third information, setting the instruction information to include second instruction information activating an order for a store corresponding to the first external store management server on the service,

How to set up your information.
According to claim 16,

The step of setting the instruction information is,

Obtaining fourth information including that the error condition has not been resolved by the first time; and

Based on the fourth information, setting the instruction information to include third instruction information for deactivating an order for a store corresponding to the first external store management server on the service for a second time after the first time. further comprising steps,

How to set up your information.
According to claim 16,

The step of setting the instruction information is,

confirming that an order for a store corresponding to the first external store management server is activated on the service after the first time; and

If one or more other orders processed through the first external store management server after the first time satisfy all of the one or more conditions and the error state for the first external store management server is determined again, a third time Setting the instruction information to include fourth instruction information for deactivating an order for a store corresponding to the first external store management server on the service while

The third time is set longer than the first time,

How to set up your information.
In an electronic device that sets information,

processor; and

Contains one or more memories that store one or more instructions,

The one or more instructions, when executed, cause the processor to:

Among orders obtained through a service provided by the electronic device, confirming a plurality of orders processed through an external store management server linked to the service;

Among the plurality of orders, determining processing status information for one or more orders processed through a first external store management server included in the external store management server; and

Based on the processing status information, controlling the processor to perform the step of setting instruction information related to order activation for a store corresponding to the first external store management server on the service,

Electronic devices.