WO2023204350A1

WO2023204350A1 - Operation method of electronic device for providing information for delivery demand control and electronic device supporting same

Info

Publication number: WO2023204350A1
Application number: PCT/KR2022/009582
Authority: WO
Inventors: 이길호; 푸주유
Original assignee: 쿠팡 주식회사
Priority date: 2022-04-21
Filing date: 2022-07-04
Publication date: 2023-10-26
Also published as: TW202343326A

Abstract

The present disclosure provides a method of providing information for delivery demand control by an electronic device, the method comprising the steps of: identifying multiple delivery orders obtained in a service related to the electronic device; obtaining information on delay times occurring in delivery person allocation for the multiple delivery orders, and information on delivery completion times to complete processing of respective delivery orders, which are included in the multiple delivery orders; on the basis of the information on the delay times and the information on the delivery completion times, determining whether to control delivery demand in the service; and on the basis of whether to control the delivery demand, providing information for delivery demand control.

Description

Method of operating an electronic device that provides information for controlling delivery demand and an electronic device that supports the same

The present invention relates to a method and device for providing information for controlling delivery demand, and more specifically, to a method and electronic device for providing information for adjusting delivery demand when adjustment of delivery demand is performed on a service. will be.

With the development of electronic technology, e-commerce has become a field of shopping. Customers can purchase items online without having to go to a shopping mall or market in person, and items purchased online are delivered to the delivery address requested by the customer.

In the case of e-commerce, the provision of detailed and accurate information about products has a significant impact on service satisfaction, so various ways to provide more detailed and accurate information are being discussed.

In relation to this, prior literature such as KR101756594B1 or KR101500849B1 may be referred to.

According to the method of the present invention, when adjustment of delivery demand is performed on the service, information for adjustment of delivery demand can be provided.

The technical problems to be achieved in the present invention are not limited to the technical problems mentioned above, and other technical problems not mentioned will be clearly understood by those skilled in the art from the description below. You will be able to.

Various embodiments may provide a method of operating an electronic device to provide information and an electronic device that supports the same.

A method for providing information for controlling delivery demand by an electronic device according to various embodiments, the method comprising: confirming a plurality of delivery orders obtained on a service related to the electronic device; Obtaining information about a delay time occurring in the assignment of a delivery person for the plurality of delivery orders and information about a delivery completion time for processing each delivery order included in the plurality of delivery orders; Based on the information about the delay time and the information about the delivery completion time, determining whether to adjust delivery demand on the service; And it may include providing information for adjusting delivery demand based on whether or not the delivery demand is adjusted.

In an example embodiment, the plurality of delivery orders may include delivery orders obtained from a certain area confirmed to be available for delivery through the service.

In an exemplary embodiment, a first delay time occurring in the allocation of a delivery person for a first delivery order included in the plurality of delivery orders is obtained by a delivery person assignment request from a store corresponding to the first delivery order on the service. It may be determined based on the time required from the time when delivery order allocation for the first delivery order is completed.

In an exemplary embodiment, the first delivery completion time for processing the first delivery order included in the plurality of delivery orders is from the time the first delivery order is obtained on the service to processing the first delivery order. It may be determined based on the time taken until the delivery completion input by the first delivery person is obtained.

In an exemplary embodiment, determining whether to adjust the delivery demand includes checking whether the delay time is greater than or equal to a specific threshold time; Checking whether a ratio of delivery orders completed within a critical delivery completion time among the plurality of delivery orders is less than a specific threshold ratio; and determining to adjust the delivery demand when the delay time is greater than or equal to the specific threshold time and the rate is less than the specific threshold rate.

In an exemplary embodiment, when the plurality of delivery orders include delivery orders obtained from a certain area confirmed to be available for delivery through the service, adjustment of the delivery demand may be performed for the certain area.

In an example embodiment, the adjustment to delivery demand may be performed in stages according to the specific threshold time and the specific threshold rate.

In an exemplary embodiment, the information providing method further includes setting a first delivery demand control condition for the service when the delay time is greater than or equal to a first threshold time and the rate is less than the first threshold rate; , the information for controlling the delivery demand may be set based on the first delivery demand adjustment condition.

In an exemplary embodiment, the information for controlling delivery demand may include information set to provide a mission and incentive for one or more delivery workers in an idle state on the service. .

In an exemplary embodiment, the information providing method includes: confirming the number of the plurality of delivery orders and the number of delivery workers who processed the plurality of delivery orders; And it may further include determining the mission and the incentive based on the number of the plurality of delivery orders and the number of delivery workers who processed the plurality of delivery orders.

In an exemplary embodiment, the method of providing information may further include providing notification information including information about the mission and the incentive to the one or more delivery workers.

In an exemplary embodiment, when the plurality of delivery orders include delivery orders obtained from a certain area confirmed to be available for delivery through the service, the one or more delivery workers have a history of performing delivery tasks corresponding to the certain area. This may include delivery workers.

In an exemplary embodiment, the information providing method further includes setting a second delivery demand control condition for the service when the delay time is greater than or equal to a second threshold time and the rate is less than the second threshold rate; , the information for controlling the delivery demand is set based on the second delivery demand control condition, and the second critical time may be greater than the first critical time and the second critical ratio may be smaller than the first critical ratio. .

In an exemplary embodiment, the information for controlling the delivery demand includes information set to inform the user of the service about delivery delays, and a priority close to the address information of the user of the service in response to the store search of the user of the service. It may include information that sets the store to be displayed according to the service, information that sets the store to display the estimated delivery time corrected through the delay time, and information that sets the display of the icon indicating that expedited delivery is possible on the service to be deleted. there is.

In an exemplary embodiment, the information for controlling delivery demand includes information that provides the estimated time required to allocate a delivery person for a delivery order to a store in the service, and information on setting the delivery person to process a delivery order. It may include information that informs stores in the service that a delay in allocation has been notified to users of the service.

In an exemplary embodiment, the information providing method further includes setting a third delivery demand control condition for the service when the delay time is greater than or equal to a third threshold time and the rate is less than a third threshold rate; , the information for controlling the delivery demand is set based on the third delivery demand control condition, and the third threshold time may be greater than the second threshold time and the third threshold ratio may be smaller than the second threshold ratio. .

In an exemplary embodiment, the information for controlling the delivery demand is information set to inform the user of the service of the processing status of the delivery order and the reason for delivery delay, and when the delivery order is not processed after a certain period of time. , information that provides the user of the service with the ability to cancel the delivery order, and if the delivery order is completed more than a certain time than the expected delivery time initially notified to the user of the service, It may include information that sets up to provide a reward coupon to the user.

In an exemplary embodiment, the information for controlling delivery demand includes information set to notify stores in the service that a delay in assignment of a delivery person for a delivery order has been notified to the user of the service, and assignment of a delivery person. It may include information that informs stores participating in the service that delivery workers will be assigned priority to delivery orders with large delay times.

An electronic device providing information for controlling delivery demand according to various embodiments, comprising: a processor; and one or more memories storing one or more instructions, wherein the one or more instructions, when executed, cause the processor to: confirm a plurality of delivery orders obtained on a service associated with the electronic device. step; Obtaining information about a delay time occurring in the assignment of a delivery person for the plurality of delivery orders and information about a delivery completion time for processing each delivery order included in the plurality of delivery orders; Based on the information about the delay time and the information about the delivery completion time, determining whether to adjust delivery demand on the service; And based on whether the delivery demand is adjusted, the processor may be controlled to perform a step of providing information for adjusting the delivery demand.

The various embodiments of the present disclosure described above are only some of the preferred embodiments of the present disclosure, and various embodiments reflecting the technical features of the various embodiments of the present disclosure can be understood by those skilled in the art. It can be derived and understood based on the detailed description described below.

The present invention has a technical effect in that it provides a method of providing information for controlling delivery demand when control of delivery demand is performed on a service, thereby facilitating management of delivery demand.

The effects that can be obtained from the present invention are not limited to the effects mentioned above, and other effects not mentioned can be clearly understood by those skilled in the art from the description below. will be.

FIG. 1 is a diagram illustrating an information provision system in which a method of operating an electronic device for providing information according to various embodiments can be implemented.

FIG. 2 is a diagram illustrating the configuration of a server device and a manager device according to various embodiments.

FIG. 3 is a diagram illustrating a method of operating the server device 100 for providing information according to various embodiments.

Figure 4 is a diagram showing examples of various methods that the server device 100 can perform to control delivery demand.

Figure 5 is a diagram showing an example of parameters managed in response to adjustment of delivery demand.

Figure 6 is a diagram illustrating an example in which control of delivery demand is carried out step by step.

The following embodiments combine components and features of various embodiments in a predetermined form. Each component or feature may be considered optional unless explicitly stated otherwise. Each component or feature may be implemented in a form that is not combined with other components or features. Additionally, various embodiments may be configured by combining some components and features. The order of operations described in various embodiments may change. Some features or features of one embodiment may be included in other embodiments or may be replaced with corresponding features or features of other embodiments.

In the description of the drawings, procedures or steps that may obscure the gist of the various embodiments are not described, and procedures or steps that can be understood at the level of a person with ordinary knowledge in the relevant technical field are not described. did.

Throughout the specification, when a part is said to “comprise or include” a certain element, this means that it does not exclude other elements but may further include other elements, unless specifically stated to the contrary. do. In addition, terms such as "... unit", "... unit", and "module" used in the specification refer to a unit that processes at least one function or operation, which refers to hardware, software, or a combination of hardware and software. It can be implemented as: Additionally, the terms “a or an,” “one,” “the,” and similar related terms are used herein in the context of describing various embodiments (particularly in the context of the claims below). Unless otherwise indicated or clearly contradicted by context, it may be used in both singular and plural terms.

Hereinafter, preferred embodiments according to various embodiments will be described in detail with reference to the attached drawings. The detailed description set forth below in conjunction with the accompanying drawings is intended to illustrate exemplary embodiments of various embodiments and is not intended to represent the only embodiment.

In addition, specific terms used in various embodiments are provided to aid understanding of the various embodiments, and the use of such specific terms may be changed to other forms without departing from the technical spirit of the various embodiments. .

Referring to FIG. 1, information providing systems according to various embodiments may be implemented in various types of electronic devices. For example, the information provision system may be implemented in the server device 100 and the manager device 200. In other words, the server device 100 and the manager device 200 may perform operations according to various embodiments of the present disclosure based on the information provision system implemented in each device. Meanwhile, the information provision system according to various embodiments is not limited to what is shown in FIG. 1, and may be implemented in a wider variety of electronic devices and servers.

The server device 100 according to various embodiments may be a device that performs wireless and wired communication with a plurality of manager devices 200 and includes storage with a large storage capacity. For example, the server device 100 may be a cloud device that is linked to a plurality of manager devices 200.

The manager device 200 according to various embodiments may be a device that can be used by an individual manager or user, such as a desktop PC, tablet PC, or mobile terminal. In addition, other electronic devices that perform similar functions may be used as the manager device 200.

An information provision system according to various embodiments may include various modules for its operation. Modules included in the information provision system are implemented so that the physical device (e.g., server device 100 and manager device 200) on which the information provision system is implemented (or included in the physical device) can perform specified operations. It may be computer code or one or more instructions. In other words, the physical device in which the information provision system is implemented stores a plurality of modules in the memory in the form of computer code, and when the plurality of modules stored in the memory are executed, the plurality of modules are designated by the physical device corresponding to the plurality of modules. Actions can be performed.

Referring to FIG. 2 , the server device 100 and the manager device 200 may include an input/output unit 210, a communication unit 220, a storage 230, and a processor 240.

The input/output unit 210 may be various interfaces or connection ports that receive user input or output information to the user. The input/output unit 210 may include an input module and an output module, and the input module receives user input from the user. User input can take various forms, including key input, touch input, and voice input. Examples of input modules that can receive such user input include traditional keypads, keyboards, and mice, as well as touch sensors that detect the user's touch, microphones that receive voice signals, cameras that recognize gestures through image recognition, etc. A proximity sensor including at least one of an illumination sensor or an infrared sensor that detects user approach, a motion sensor that recognizes user movement through an acceleration sensor or gyro sensor, and various other types of sensors that detect or receive user input. There is an input means, and the input module according to an embodiment of the present disclosure may include at least one of the devices listed above. Here, the touch sensor may be implemented as a piezoelectric or capacitive touch sensor that detects touch through a touch panel or touch film attached to the display panel, or an optical touch sensor that detects touch by an optical method. In addition, the input module may be implemented in the form of an input interface (USB port, PS/2 port, etc.) that connects an external input device that receives user input instead of a device that detects user input itself. Additionally, the output module can output various information. The output module may include at least one of a display that outputs an image, a speaker that outputs sound, a haptic device that generates vibration, and various other types of output means. In addition, the output module may be implemented in the form of a port-type output interface that connects the individual output means described above.

As an example, a display-type output module can display text, still images, and moving images. Displays include liquid crystal display (LCD), light emitting diode (LED) display, organic light emitting diode (OLED) display, flat panel display (FPD), and transparent display. Among various types of devices that can perform image output functions such as display, curved display, flexible display, 3D display, holographic display, projector, and other It can contain at least one. This display may be in the form of a touch display integrated with the touch sensor of the input module.

The communication unit 220 can communicate with other devices. Accordingly, the server device 100 and the manager device 200 can transmit and receive information with other devices through the communication unit. For example, the server device 100 and the manager device 200 may communicate with each other or with other devices using a communication unit.

Here, communication, that is, transmission and reception of data, can be accomplished wired or wirelessly. To this end, the communication department includes a wired communication module that connects to the Internet, etc. through a LAN (Local Area Network), a mobile communication module that transmits and receives data by connecting to a mobile communication network through a mobile communication base station, and a WLAN (Wireless Local Area Network) such as Wi-Fi. A short-distance communication module using an Area Network-type communication method or a WPAN (Wireless Personal Area Network)-type communication method such as Bluetooth or Zigbee, and a GNSS (Global Navigation Satellite System) such as a GPS (Global Positioning System) ) may include a satellite communication module using a satellite communication module or a combination thereof.

Storage 230 can store various types of information. Storage 230 may store data temporarily or semi-permanently. For example, the storage 230 of the server device 100 contains an operating program (OS: Operating System) for running the server device 100, a program for generating data or Braille for hosting a website, or an application (e.g. For example, data related to a web application) may be stored. Additionally, the storage may store modules in the form of computer code as described above.

Examples of storage 230 include hard disk drive (HDD), solid state drive (SSD), flash memory, read-only memory (ROM), random access memory (RAM), etc. This can be. This storage can be provided as a built-in or detachable type.

The processor 240 controls the overall operation of the server device 100 and the manager device 200. To this end, the processor 240 can perform calculations and processing of various information and control the operation of components of the server device 100. For example, the processor 240 may execute a program or application to provide information. The processor 240 may be implemented as a computer or similar device using hardware, software, or a combination thereof. In hardware, the processor 240 may be implemented in the form of an electronic circuit that processes electrical signals to perform a control function, and in software, it may be implemented in the form of a program that drives the hardware processor 240. Meanwhile, unless otherwise specified in the following description, the operations of the server device 100 and the manager device 200 may be interpreted as being performed under the control of the processor 240. That is, when modules implemented in the above-described information provision system are executed, the modules may be interpreted as the processor 240 controlling the server device 100 and the manager device 200 to perform the following operations.

In summary, various embodiments may be implemented through various means. For example, various embodiments may be implemented by hardware, firmware, software, or a combination thereof.

In the case of hardware implementation, methods according to various embodiments include one or more application specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), and FPGAs. It can be implemented by (field programmable gate arrays), processor, controller, microcontroller, microprocessor, etc.

In the case of implementation by firmware or software, methods according to various embodiments may be implemented in the form of modules, procedures, or functions that perform the functions or operations described below. For example, software code can be stored in memory and run by a processor. The memory may be located inside or outside the processor, and may exchange data with the processor through various known means.

Below, various embodiments will be described in more detail based on the above technical idea. The contents described above may be applied to various embodiments described below. For example, operations, functions, terms, etc. that are not defined in various embodiments described below may be performed and explained based on the contents described above.

In the following description, various embodiments are described on the premise that the server device 100 processes the information provision operation. According to various embodiments, the manager device 200 provides information for controlling delivery demand to the server device. You can receive it from (100).

According to FIG. 3, the server device 100 provides information for controlling delivery demand, and as an operation for this purpose, confirms multiple delivery orders obtained through the service (301) and assigns delivery workers for multiple delivery orders. Obtains information about the delay time that occurs and information about the delivery completion time to process each delivery order included in the plurality of delivery orders (303), based on the information about the delay time and the information about the delivery completion time. Thus, it is possible to determine whether delivery demand in the service can be adjusted (305), and based on whether delivery demand can be adjusted, information for adjusting delivery demand can be provided (307).

The service related to the operation of the server device 100 providing information for controlling delivery demand according to FIG. 3 includes item pickup orders and delivery orders between various stores located on the service and a plurality of users using the service. It may be a service for brokerage. Additionally, items subject to pickup orders and delivery orders may correspond to food items, and food items may be understood to have the same meaning as various other terms representing food-related items, such as dishes, food menus, or meals. A store linked to a service related to the server device 100 may correspond to a store that sells and delivers food items, and has the same meaning as various other terms indicating places where food items can be sold, such as stores, shops, and restaurants. It can be understood as having.

In other words, through the service for item pickup order and delivery order brokerage provided by the server device 100, multiple users can enter an order request to order an item through the store within the service, and the store provides the service. You can check the order request entered through and prepare the ordered item in response. If the store supports both pick-up orders and delivery orders, for pick-up orders in which the user visits the store directly to pack or pick up the items, depending on the user's choice, the store will store the ordered items once they are ready. In the service, the item preparation information is entered, and the user can then visit the store and pick up the item. Alternatively, for a delivery order in which a delivery person delivers an item to the user's address according to the user's selection, the store enters delivery request information in the service when the ordered item is ready, and when the delivery request information is confirmed, the delivery person enters the store. You can visit to pick up the item and have it delivered to your address information.

In the case of delivery orders, a delivery person is required to receive the items from the store and deliver them directly to the orderer's address. As a delivery order brokerage service for such items is operated, delivery orders are not evenly distributed throughout the day and are not distributed evenly during peak hours, holidays, or Orders may increase rapidly depending on the presence or absence of bad weather. In this case, a problem of supply shortage of delivery workers may arise where the number of delivery workers becomes insufficient compared to the number of delivery orders to be processed, and in order to resolve the imbalance between the supply of delivery workers and demand for delivery, the server device 100 that manages the service is The supply must be able to be quickly adjusted to suit the situation.

On the other hand, a method for controlling delivery demand and delivery man supply can be performed based on the expected delay in delivery to customers, and this can be done by multiple regions related to the delivery service, that is, multiple regions separately managed by the delivery service. It can be performed independently for each region included in the region. In addition, if it is expected that there will be an impact on adjacent areas due to the adjustment of demand and supply of delivery people in one region, the delivery demand and supply of delivery people in other regions will increase in response to the application of the plan to control delivery demand and supply of delivery people in one region. It may be adjusted.

In order to control delivery demand, methods of setting delivery prices flexibly for each delivery category and regional unit may be considered. In addition, methods such as reducing the store's delivery range or withholding promotions that may be targeted at service users may also be considered. You can. An example of a method for controlling delivery demand for each service user, store, and delivery person can be organized as shown in FIG. 4.

401 shows methods for controlling delivery demand from the user side of the service, where the server device 100 sets the estimated time for delivery to be large (Estimated Time of Arrival; ETA) or sets the ranking of the store to be displayed to the user. You can reorder to the order of proximity to the store (Reranking), increase the delivery fee for processing each delivery order (Delivery Fee), or suspend promotions for users (Stop Promotion).

The ETA can be set adaptively according to delivery demand, and the set ETA value is displayed on the store detail page that the customer searches or checks according to the ETA value set by the server device 100, and the customer waits longer than the time needed for the customer. If the ETA is judged to be large, delivery demand can be controlled by not placing orders.

Reranking can be performed by adjusting the ranking of stores exposed in searches, widgets, etc. in the service. As an example, the store exposed when a customer performs a search may be a store that offers delivery based on the customer's reference location. A store that offers delivery may be a store located within a certain distance based on the customer's reference location. To control delivery demand, the value of the standard distance can be reduced, and accordingly, delivery demand can be controlled by disabling delivery from stores that are far away or placing them low in the search exposure rankings.

If it is determined that delivery demand control is necessary, at least one of the several methods described above may be performed, and if the need for delivery demand control is reduced in service operation, the service may be implemented by sequentially releasing at least one of the methods. It can be operated.

403 shows methods for controlling delivery demand in terms of stores in the service, and the server device 100 can perform methods such as reducing the delivery scope of the store (Delivery Scope). If a method of reducing the delivery scope is applied, the store may not be exposed to users on search pages or widgets for users who are not included in the store's delivery scope.

405 shows methods for controlling delivery demand and supply of delivery personnel from the perspective of delivery personnel, where the server device 100 sets the estimated delivery time required for delivery to be large (ETA) or increases the delivery fee to process each delivery order. You can do this by adjusting the pick-up distance of the delivery person who visits the store to pick up the item (Delivery Fee) or ordering delivery (Pickup Distance). By increasing the delivery fee, the incentive for delivery workers to participate in delivery can be increased, and the increase in delivery fee can be done in at least one of the following ways: increasing the basic delivery fee and increasing additional delivery fees depending on the distance. Additionally, by adjusting the pick-up distance of the delivery person, it is possible to request delivery from a delivery person located within a wider area based on the store, thereby increasing the supply of delivery people.

The above methods can directly affect delivery demand, and the server device 100 recognizes in advance the imbalance between delivery demand and delivery person supply by considering various parameters that affect delivery demand or delivery person supply. It may be necessary to perform a predictive method of operation. The method of operating the server device 100 according to FIG. 3 may be a method performed at the same level, and through the operation shown in FIG. 3, the server device 100 maximizes or processes orders that can be processed while maintaining delivery efficiency. By maximizing delivery efficiency while maintaining the number of possible orders, it is possible to achieve a balance between delivery demand and the supply of delivery workers.

When the conditions for delivery demand control are met and delivery demand control is triggered, various methods to control delivery demand are performed (Andon), and each method can affect the use of the service, so the server device (100 ) must be able to manage parameters for each method (Andon Management) (501). In Figure 5, 1) when the delivery range of the store is adjusted, the ranking displayed by searching for the store on the service may change (Search Ranking) 503, 2) when the delivery fee is adjusted, the ordering cost of the item may change, (Price)(505), 3) the delivery time of the item may change (ETA)(507) if the estimated delivery time changes, or 4) the order allocation to the delivery person may change if the delivery person's pickup distance changes. There is (Order Assignment; OA) (509).

The specific operation of the server device 100 according to FIG. 3 may be performed as described below.

According to various embodiments, in operation 301, the server device 100 may confirm a plurality of delivery orders obtained on the service.

For example, the plurality of delivery orders that the server device 100 confirms in operation 301 may be delivery orders in which a service user orders a desired item from a desired store and has the item delivered to his or her address information.

For example, the plurality of delivery orders that the server device 100 confirms in operation 301 may correspond to the plurality of delivery orders obtained for delivery areas identified in the service. That is, the plurality of delivery orders may include delivery orders obtained from a certain area confirmed to be available for delivery through the service.

According to various embodiments, in operation 303, the server device 100 provides information about the delay time that occurs in the assignment of a delivery person for a plurality of delivery orders and delivery information for processing each delivery order included in the plurality of delivery orders. You can obtain information about completion time.

For example, when a store prepares an item corresponding to a delivery order, the store can send a delivery person assignment request to the service, and the delivery person selects the store for which the delivery person assignment request has been confirmed and processes the delivery order corresponding to that store. This can be done, and specifically, a delivery person can visit the store, receive the item corresponding to the delivery order, and then deliver it to the orderer's address information. Alternatively, when the store transmits a delivery person assignment request, the server device 100 may allocate a delivery person to process the delivery order corresponding to the store.

For example, if a delivery person is not immediately assigned to process a delivery order corresponding to the store even though the store transmits a delivery person allocation request, the server device 100 responds to the delivery person allocation request from the time the delivery person allocation request is confirmed. Correspondingly, the time taken for the delivery person to be assigned can be set as the latency related to the delivery person assignment. That is, the first delay time occurring in the allocation of a delivery person for the first delivery order included in a plurality of delivery orders is a delivery person allocation request from the store corresponding to the first delivery order on the service related to the server device 100. It may be determined based on the time required from the time it is obtained to the time the delivery person allocation for the first delivery order is completed.

For example, the information about the delay time that occurs in the allocation of a delivery person for a plurality of delivery orders that the server device 100 obtains according to operation 303 is the average delay time that occurs in the allocation of a delivery person for a plurality of delivery orders. may include. That is, the server device 100 can obtain information about the average value of the time it takes for a delivery person to be assigned to a plurality of delivery orders.

For example, information about the delivery completion time for processing each delivery order included in the plurality of delivery orders obtained by the server device 100 in accordance with operation 303 is provided from the time each delivery order is obtained on the service. It may include the time taken until delivery to the orderer is confirmed to be complete, that is, until the delivery person inputs delivery completion for the delivery order. As an example, the first delivery completion time for processing the first delivery order included in a plurality of delivery orders is the time from the time the first delivery order is obtained on the service by the first delivery person processing the first delivery order. It may be determined based on the time taken until the delivery completion input is obtained.

According to various embodiments, in operation 305, the server device 100 may determine whether to adjust delivery demand on the service based on information about the delay time and information about the delivery completion time.

For example, if the multiple delivery orders that the server device 100 confirms in operation 301 correspond to multiple delivery orders obtained for delivery areas identified on the service, that is, the multiple delivery orders are obtained through the service. In the case where delivery orders are obtained from a certain area confirmed to be available for delivery, the server device 100 determines whether to adjust the delivery demand according to operation 305 with respect to the certain area where the plurality of delivery orders are obtained. It may be carried out. In other words, control of delivery demand for the server device 100 may be performed on a regional basis in the service.

For example, operation 305 of the server device 100 to determine whether to adjust delivery demand checks whether the delay time confirmed for a plurality of delivery orders is greater than a specific threshold time, and determines whether the delay time among the plurality of delivery orders is greater than or equal to a certain threshold time. Check whether the ratio of delivery orders that have been delivered within the critical delivery completion time is less than a specific threshold ratio, and if the delay time is more than the specific threshold time and the ratio is less than the specific threshold ratio, adjust the delivery demand. It may include actions that determine whether to do so.

Here, the specific critical time, which is a comparison standard for delay time in relation to the control of delivery demand, is when the server device 100 determines that the time required for allocation of the delivery person has reached the critical condition for controlling the delivery demand. It may be a threshold time set for this. For example, if the server device 100 sets the specific threshold time to 10 minutes, the server device 100 sets the delay time according to the assignment of the delivery person if the confirmed delay time for multiple delivery orders exceeds 10 minutes. It can be judged that the critical condition for controlling delivery demand is met.

Additionally, in relation to controlling delivery demand, the server device 100 may set a critical delivery completion time to determine that the delivery has been processed on time. When such a critical delivery completion time is set, the server device 100 may set a critical delivery completion time among a plurality of delivery orders. You can check the ratio of delivery orders that are delivered within the critical delivery completion time and compare it to a specific threshold ratio. The specific critical ratio, which is a comparison standard for the proportion of delivery orders that are completed within the critical delivery completion time in relation to controlling delivery demand, is the proportion of delivery orders that meet the critical delivery completion time, which is the threshold for controlling delivery demand. It may be a threshold ratio set by the server device 100 to determine that the condition has been reached. As an example, when the server device 100 sets the critical delivery completion time to 45 minutes and the specific critical ratio to 95%, the server device 100 selects the delivery orders for which delivery was completed within 45 minutes among the plurality of delivery orders. If the ratio falls below 95%, it can be determined that the proportion of delivery orders that meet the critical delivery completion time meets the critical condition for controlling delivery demand.

For example, the server device 100 may set the specific threshold time and the specific threshold ratio in stages to apply adjustment to delivery demand in stages. That is, the operation of the server device 100 to control delivery demand may be performed step by step according to a specific threshold time and a specific threshold ratio. As an example, the server device 100 can distinguish the delay time required for assignment of a delivery person at certain stages, such as when it exceeds 10 minutes, when it exceeds 20 minutes, when it exceeds 30 minutes, and similarly, critical delivery When the percentage of delivery orders that meet the completion time falls below 95%, below 85%, or below 75%, it can be classified at certain stages, and delivery demand adjustments are also performed separately at each stage. can do.

For example, the server device 100 may perform delivery demand control operations in stages 1 to 3 step by step, and each delivery demand set by the server device 100 in response to the delivery demand control operations in stages 1 to 3 The control conditions may be the same as the example in FIG. 6.

In the example of FIG. 6, each delivery demand control condition set by the server device 100 in response to the delivery demand control operation of steps 1 to 3 includes additional delivery cost per distance (Distance Fee), pickup distance (Pickup Distance), Although it is described as including the store's delivery scope and delivery estimated time of arrival (ETA), the delivery demand control conditions are not limited to the example in FIG. 6, and various delivery demands as described above in FIG. 4 The method of adjustment may be included in the delivery demand control conditions set by the server device 100.

601 indicates that when the first delivery demand control condition corresponding to the first stage delivery demand control operation is set, the additional delivery cost per distance increases compared to the basic state, and the delivery person who visits the store and receives the item The pickup distance may be increased and the estimated delivery time of arrival (ETA) may be set to increase.

603, when the second delivery demand control condition corresponding to the two-step delivery demand control operation is set, the additional delivery cost per distance is further increased compared to the state in which the first delivery demand control condition is set. And, the store's delivery scope can be set to decrease.

605 indicates that when the third delivery demand control condition corresponding to the three-stage delivery demand control operation is set, the additional delivery cost per distance (Distance Fee) increases further compared to the state in which the second delivery demand control condition is set. , the estimated time of arrival (ETA) for delivery may be set to increase further.

For example, when the delay time required for allocation of a delivery person is more than the first threshold time and the ratio of delivery orders that meet the threshold delivery completion time is less than the first threshold ratio, the server device 100 performs the first stage of delivery demand adjustment. The action can be performed. That is, in this case, the server device 100 may set a first delivery demand control condition for the service, and a delivery demand control operation is performed according to the first delivery demand control condition. Accordingly, the server device 100 according to operation 307, which will be described later. ) can also be set based on the first delivery demand control condition. As an example, if the delay time required for assignment of a delivery person is more than 10 minutes and the ratio of delivery orders that meet the critical delivery completion time is less than 95%, the server device 100 sets the first delivery demand control condition for the service. You can.

For example, when the first delivery demand control condition is set, that is, when the first stage of delivery demand control operation is performed, the server device 100 checks one or more delivery workers in an idle state on the service, and It can be set up to provide missions and incentives for one or more delivery workers. To this end, information for controlling delivery demand provided by the server device 100 according to operation 307, which will be described later, may include information for providing missions and incentives to one or more delivery workers in a dormant state on the service.

For example, missions and incentives for one or more delivery workers in a dormant state on the service may be determined by considering how insufficient the number of delivery workers to process them is compared to the number of delivery orders obtained. That is, the server device 100 checks the number of multiple delivery orders and the number of delivery workers who processed the multiple delivery orders, and based on the number of multiple delivery orders and the number of delivery workers who processed the multiple delivery orders, This allows you to decide on missions and incentives. The server device 100 can set the mission simpler and the incentive higher as the number of delivery workers to process it is insufficient compared to the number of delivery orders, and conversely, the more the number of delivery workers to process it compared to the number of delivery orders, the more complicated the mission is. You can set it high and the incentive can be set low.

For example, when the server device 100 is set to check one or more delivery workers in an idle state on the service and provide a mission and incentive for the one or more delivery workers, the server device (100) may provide notification information including information about the mission and the incentive to the one or more delivery workers.

For example, if the multiple delivery orders that the server device 100 confirms in operation 301 correspond to multiple delivery orders obtained for delivery areas identified on the service, that is, the multiple delivery orders are obtained through the service. In the case of including a delivery order obtained in a certain area confirmed to be available for delivery, one or more delivery workers confirmed by the server device 100 to be in a dormant state on the service may correspond to delivery workers confirmed corresponding to the certain area. . As an example, when the plurality of delivery orders include delivery orders obtained in a certain area confirmed to be available for delivery through the service, one or more delivery workers identified by the server device 100 as being in a dormant state on the service are located in the certain area. It may include a delivery person whose delivery work performance history corresponding to is confirmed.

For example, when the delay time required for assignment of a delivery person is more than the second threshold time and the ratio of delivery orders that meet the threshold delivery completion time is less than the second threshold ratio, the server device 100 performs two-stage delivery demand control. The action can be performed. That is, in this case, the server device 100 can set a second delivery demand control condition for the service, and a delivery demand control operation is performed according to the second delivery demand control condition. Accordingly, the server device 100 according to operation 307, which will be described later. ) can also be set based on the second delivery demand control condition. As an example, if the delay time required for assignment of a delivery person is more than 20 minutes and the ratio of delivery orders that meet the critical delivery completion time is less than 85%, the server device 100 sets a second delivery demand control condition for the service. You can.

At this time, as in the example above, the second threshold time for setting the second delivery demand control condition may be set larger than the first threshold time for setting the first delivery demand control condition, and the second delivery demand control condition may be set to be larger than the first threshold time for setting the first delivery demand control condition. The second threshold ratio for setting the demand control condition may be set smaller than the first threshold ratio for setting the first delivery demand control condition.

For example, when the second delivery demand control condition is set, that is, when a two-step delivery demand control operation is performed, the server device 100 (1) informs the user of the service of the delivery delay, and (2) provides the service In response to the user's store search, stores close to the service user's address information are primarily displayed, (3) the estimated delivery time is displayed, corrected to reflect the delay time required for assignment of the delivery person, and (4) You can set the service to delete the display of the icon indicating that expedited delivery is possible. Through operations such as (1) to (4) above, the server device 100 minimizes inconvenience to service users that may occur due to delivery demand control while reducing the delivery demand obtained from service users. can do.

For this purpose, the information for controlling delivery demand provided by the server device 100 according to operation 307, which will be described later, includes (1) information for informing service users of delivery delays, and (2) store search for service users. In response to this, information that sets the store to be displayed according to the priority closest to the address information of the user of the service, (3) information that sets to display the estimated delivery time corrected through the delay time required for assignment of the delivery person, and ( 4) Information may be included to delete the icon indicating that rapid delivery is possible on the service. At this time, the information in (1) to (4) above can be managed as information set for users who use the service.

For example, when the second delivery demand control condition is set, that is, when a two-step delivery demand control operation is performed, the server device 100 provides (5) the estimated time required for allocation of a delivery person for a delivery order; (6) It can be set to notify stores in the service that a delay in assigning a delivery person to process a delivery order has been notified to the service user. Through operations such as (5) to (6) above, the server device 100 can achieve the effect of minimizing store inconvenience that may occur due to delivery demand control.

To this end, in accordance with operation 307, which will be described later, the information for controlling delivery demand provided by the server device 100 is set to be provided to the store in the service, along with (5) the estimated time required to allocate a delivery person for a delivery order. information, and (6) information that sets up to notify stores in the service that a delay in the assignment of a delivery person to process a delivery order has been notified to the service user. At this time, the information in (5) to (6) above can be managed as information set for the store in the service.

For example, when the delay time required for allocation of a delivery person is more than the third threshold time and the ratio of delivery orders that meet the threshold delivery completion time is less than the third threshold ratio, the server device 100 performs three stages of delivery demand control. The action can be performed. That is, in this case, the server device 100 can set a third delivery demand control condition for the service, and a delivery demand control operation is performed according to the third delivery demand control condition, and therefore, the server device 100 according to operation 307, which will be described later. ) can also be set based on the third delivery demand control condition. As an example, if the delay time required for assignment of a delivery person is more than 30 minutes and the ratio of delivery orders that meet the critical delivery completion time is less than 75%, the server device 100 sets a third delivery demand control condition for the service. You can.

At this time, as in the example above, the third threshold time for setting the third delivery demand control condition may be set larger than the second threshold time for setting the second delivery demand control condition, and the third delivery demand control condition may be set to be larger than the second threshold time for setting the second delivery demand control condition. The third threshold ratio for setting the demand control condition may be set smaller than the second threshold ratio for setting the second delivery demand control condition.

For example, when the third delivery demand control condition is set, that is, when a three-stage delivery demand control operation is performed, the server device 100 reports (1) the processing status of the delivery order and the reason for the delivery delay to the user of the service. (2) If the delivery order is not processed after a certain period of time, the service user is provided with the ability to cancel the delivery order, and (3) the estimated delivery time initially notified to the service user. If a delivery order is processed beyond a specific time, it can be set to provide a reward coupon to the user of the service. Through operations such as (1) to (3) above, the server device 100 minimizes inconvenience to service users that may occur due to delivery demand control while reducing the delivery demand obtained from service users. can do.

For this purpose, the information for controlling delivery demand provided by the server device 100 according to operation 307, which will be described later, includes (1) information set to inform service users of the processing status of delivery orders and reasons for delivery delays, ( 2) Information that provides the service user with the ability to cancel the delivery order if the delivery order is not completed after a certain period of time, and (3) the expected delivery time initially notified to the service user. If a delivery order is processed beyond a certain time, information that sets up to provide a reward coupon to the service user may be included. At this time, the information in (1) to (3) above can be managed as information set for users who use the service.

For example, when the third delivery demand control condition is set, that is, when a three-step delivery demand control operation is performed, the server device 100 may (4) notify the user of the service of a delay in allocation of a delivery person for a delivery order. It can be set to inform stores that have entered the service that the notification has been made, and (5) to inform stores that have entered the service that deliverymen will be assigned preferentially to delivery orders with a large delay in assigning delivery men. Through operations such as (4) to (5) above, the server device 100 can achieve the effect of minimizing store inconvenience that may occur due to delivery demand control.

For this purpose, in the information for controlling delivery demand provided by the server device 100 according to operation 307, which will be described later, (4) the store in the service that the delay in assigning a delivery person for a delivery order has been notified to the user of the service. and (5) information set to notify stores in the service that delivery workers will be assigned preferentially to delivery orders with a large delay in the allocation of delivery workers. At this time, the information in (4) to (5) above can be managed as information set for the store in the service.

According to various embodiments, in operation 307, information for adjusting delivery demand may be provided based on whether the server device 100 adjusts delivery demand.

For example, for operation 307 of the server device 100 providing information for controlling delivery demand, various embodiments described above in operations 301 to 305 may be applied.

It is obvious that in the process of performing the operation method according to FIGS. 3 to 6, each piece of information provided by the server device 100 may be combined and provided in various forms.

The embodiments of the present invention disclosed in the specification and drawings are merely provided as specific examples to easily explain the technical content of the present invention and to facilitate understanding of the present invention, and are not intended to limit the scope of the present invention. In other words, it is obvious to those skilled in the art that other modifications based on the technical idea of the present invention can be implemented. Additionally, each of the above embodiments can be operated in combination with each other as needed. For example, all embodiments of the present invention can be implemented by a system by combining parts of each other.

Additionally, the method according to the system according to the present invention may be implemented in the form of program instructions that can be executed through various computer means and recorded on a computer-readable medium.

As such, various embodiments of the present invention may be implemented as computer readable code on a computer readable recording medium in certain respects. A computer-readable recording medium is any data storage device capable of storing data that can be read by a computer system. Examples of computer readable recording media include read only memory (ROM), random access memory (RAM), and compact disk-read only memory (CD-ROM). ), magnetic tapes, floppy disks, optical data storage devices, and carrier waves (data transmission over the Internet, etc.). Computer-readable recording media may also be distributed across networked computer systems, such that computer-readable code is stored and executed in a distributed manner. Additionally, functional programs, codes, and code segments for achieving various embodiments of the present invention can be easily interpreted by programmers skilled in the field to which the present invention is applied.

Additionally, it will be appreciated that the devices and methods according to various embodiments of the present invention can be implemented in the form of hardware, software, or a combination of hardware and software. Such software may, for example, use any storage device, volatile or non-volatile, such as ROM, whether erasable or rewritable, or memory such as, for example, RAM, memory chips, devices or integrated circuits; Alternatively, it may be stored on a storage medium that is optically or magnetically recordable and readable by a machine (e.g., a computer), for example, a compact disk (CD), DVD, magnetic disk, or magnetic tape. . Methods according to various embodiments of the present invention may be implemented by a computer including a control unit and a memory, or a vehicle including such memory or a computer, and such memory is a program containing instructions that implement the embodiments of the present invention. Alternatively, you can see that it is an example of a machine-readable storage medium suitable for storing programs.

Accordingly, the present invention includes a program containing code for implementing the device or method described in the claims of this specification and a machine-readable storage medium (such as a computer) storing such a program. Additionally, such programs may be transmitted electronically through any medium, such as communication signals transmitted over a wired or wireless connection, and the present invention includes equivalents thereof as appropriate.

Although the present invention has been described above with reference to embodiments of the present invention, the embodiments of the present invention disclosed in the specification and drawings are merely presented as specific examples to easily explain the technical content of the present invention and to aid understanding of the present invention. It is not intended to limit the scope. In addition, the embodiments according to the present invention described above are merely illustrative, and those skilled in the art will understand that various modifications and equivalent scope of embodiments are possible therefrom. Therefore, the true technical protection scope of the present invention should be determined by the following patent claims.

Claims

In a method for an electronic device to provide information for controlling delivery demand,

confirming a plurality of delivery orders obtained on a service associated with the electronic device;

Obtaining information about a delay time occurring in the assignment of a delivery person for the plurality of delivery orders and information about a delivery completion time for processing each delivery order included in the plurality of delivery orders;

Based on the information about the delay time and the information about the delivery completion time, determining whether to adjust delivery demand on the service; and

Comprising the step of providing information for controlling delivery demand based on whether the delivery demand is adjusted.

How to provide information.
According to claim 1,

The plurality of delivery orders include delivery orders obtained in a certain area confirmed to be available for delivery through the service,

How to provide information.
According to claim 1,

The first delay time that occurs in the assignment of a delivery person for the first delivery order included in the plurality of delivery orders is from the time when a delivery person allocation request is obtained from the store corresponding to the first delivery order on the service. Determined based on the time it takes for a delivery person to be assigned to a delivery order to be completed.

How to provide information.
According to claim 1,

The first delivery completion time for processing the first delivery order included in the plurality of delivery orders is delivery by a first delivery person processing the first delivery order from the time the first delivery order is obtained on the service. Determined based on the time taken until completion input is obtained,

How to provide information.
According to claim 1,

The step of determining whether to adjust the delivery demand is,

checking whether the delay time is greater than or equal to a certain threshold time;

Checking whether a ratio of delivery orders completed within a critical delivery completion time among the plurality of delivery orders is less than a specific threshold ratio; and

If the delay time is more than the specific threshold time and the ratio is less than the specific threshold ratio, determining to adjust the delivery demand,

How to provide information.
According to claim 5,

When the plurality of delivery orders include delivery orders obtained in a certain area confirmed to be available for delivery through the service, adjustment of the delivery demand is performed for the certain area,

How to provide information.
According to claim 5,

The adjustment of the delivery demand is performed step by step according to the specific threshold time and the specific threshold ratio,

How to provide information.
According to claim 5,

The method of providing the above information is:

If the delay time is more than a first threshold time and the rate is less than a first threshold rate, setting a first delivery demand control condition for the service,

The information for controlling the delivery demand is set based on the first delivery demand control condition,

How to provide information.
According to claim 8,

The information for controlling the delivery demand includes information setting to provide missions and incentives for one or more delivery workers in an idle state on the service.

How to provide information.
According to clause 9,

The method of providing the above information is:

Confirming the number of the plurality of delivery orders and the number of delivery workers who processed the plurality of delivery orders; and

Further comprising determining the mission and the incentive based on the number of the plurality of delivery orders and the number of delivery workers who processed the plurality of delivery orders,

How to provide information.
According to clause 9,

The method of providing the above information is:

Further comprising providing notification information containing information about the mission and the incentive to the one or more delivery workers,

How to provide information.
According to clause 9,

When the plurality of delivery orders include delivery orders obtained in a certain area confirmed to be available for delivery through the service, the one or more delivery workers include delivery workers whose delivery work performance history corresponding to the certain area is confirmed,

How to provide information.
According to claim 8,

The method of providing the above information is:

If the delay time is more than a second threshold time and the rate is less than the second threshold rate, setting a second delivery demand control condition for the service,

The information for controlling the delivery demand is set based on the second delivery demand control condition,

The second threshold time is greater than the first threshold time and the second threshold ratio is less than the first threshold ratio,

How to provide information.
According to claim 13,

The information for controlling the delivery demand is,

Information set to notify users of the above services of delivery delays,

Information that sets the store to be displayed according to the priority closest to the address information of the user of the service in response to the store search of the user of the service,

Information set to display the estimated delivery time corrected through the delay time, and

Containing information for setting to delete the display of the icon indicating that rapid delivery is possible on the service,

How to provide information.
According to claim 13,

The information for controlling the delivery demand is,

Information that provides the store participating in the service with the estimated time required to assign a delivery person for a delivery order, and

Contains information that sets up to notify the store in the service that a delay in the assignment of a delivery person to process a delivery order has been notified to the user of the service,

How to provide information.
According to claim 13,

The method of providing the above information is:

If the delay time is more than a third threshold time and the rate is less than a third threshold rate, setting a third delivery demand control condition for the service,

The information for controlling the delivery demand is set based on the third delivery demand control condition,

The third threshold time is greater than the second threshold time and the third threshold ratio is less than the second threshold ratio,

How to provide information.
According to claim 16,

The information for controlling the delivery demand is,

Information set to inform users of the above services of the processing status of delivery orders and reasons for delivery delays;

Information that provides the user of the service with the ability to cancel a delivery order if the delivery order is not completed after a certain period of time, and

Contains information that sets up to provide a compensation coupon to the user of the service when the delivery order is processed beyond a certain time than the expected delivery time initially announced to the user of the service.

How to provide information.
According to claim 16,

The information for controlling the delivery demand is,

Information set to notify stores in the service that a delay in assigning a delivery person for a delivery order has been notified to the user of the service, and

Contains information that informs stores participating in the service that delivery workers are preferentially assigned to delivery orders with a large delay in the allocation of delivery workers,

How to provide information.
In an electronic device that provides information for controlling delivery demand,

processor; and

Contains one or more memories that store one or more instructions,

The one or more instructions, when executed, cause the processor to:

confirming a plurality of delivery orders obtained on a service associated with the electronic device;

Obtaining information about a delay time occurring in the assignment of a delivery person for the plurality of delivery orders and information about a delivery completion time for processing each delivery order included in the plurality of delivery orders;

Based on the information about the delay time and the information about the delivery completion time, determining whether to adjust delivery demand on the service; and

Controlling the processor to perform the step of providing information for adjusting the delivery demand, based on whether the delivery demand is adjusted,

Electronic devices.