WO2023175972A1 - Veterinary treatment assistance system, veterinary treatment assistance method, and program - Google Patents

Veterinary treatment assistance system, veterinary treatment assistance method, and program Download PDF

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Publication number
WO2023175972A1
WO2023175972A1 PCT/JP2022/012862 JP2022012862W WO2023175972A1 WO 2023175972 A1 WO2023175972 A1 WO 2023175972A1 JP 2022012862 W JP2022012862 W JP 2022012862W WO 2023175972 A1 WO2023175972 A1 WO 2023175972A1
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Prior art keywords
animal patient
veterinary medical
animal
support system
explanation
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PCT/JP2022/012862
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French (fr)
Japanese (ja)
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純 岡崎
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株式会社Peco
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Priority to JP2022540805A priority Critical patent/JP7132669B1/en
Priority to PCT/JP2022/012862 priority patent/WO2023175972A1/en
Priority to JP2022130947A priority patent/JP2023138243A/en
Publication of WO2023175972A1 publication Critical patent/WO2023175972A1/en

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    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms

Definitions

  • the present invention relates to a veterinary medical support system, a veterinary medical support method, and a program.
  • Patent Document 1 discloses a system for emergency transportation of animals.
  • the present invention was made in view of this background, and aims to provide a technique that allows animal patients to be handled efficiently.
  • the main invention of the present invention for solving the above-mentioned problems is a veterinary medical support system, which includes: a storage unit that stores explanatory information to be transmitted to the owner of an animal patient visiting a veterinary medical institution; a transportation reception unit that receives a request for transportation to the veterinary medical institution; a reservation unit that instructs to depart a mobile unit that transports the animal patient in response to the request; and a transportation unit that instructs the mobile unit to transport the animal patient.
  • the vehicle is characterized by comprising an explanation display unit that displays the explanation information on a display device disposed inside the moving object.
  • animal patients can be handled efficiently.
  • FIG. 1 is a diagram showing an example of the overall configuration of a veterinary medical support system.
  • 2 is a diagram showing an example of a hardware configuration of a management server 20.
  • FIG. 2 is a diagram showing an example of a software configuration of a management server 20.
  • FIG. 2 is a diagram illustrating the operation of the management server 20.
  • the present invention includes, for example, the following configuration.
  • [Item 1] a memory unit that stores explanatory information to be conveyed to owners of animal patients visiting a veterinary medical institution; a transportation reception department that receives requests for transportation of the animal patient to the veterinary medical institution; a reservation unit that instructs a moving body to transport the animal patient to depart in response to the request; an explanation display unit that displays the explanation information on a display device disposed in the moving body while the animal patient is being transported by the moving body;
  • a veterinary medical support system characterized by comprising: [Item 2] The veterinary medical support system described in item 1, The storage unit stores the explanatory information in association with an animal species, The explanation display unit reads the explanation information corresponding to the animal species of the animal patient from the storage unit and displays it on the display device;
  • a veterinary medical support system featuring: [Item 3] The veterinary medical support system according to item 1 or 2, The storage unit stores the explan
  • [Item 7] storing explanatory information to be conveyed to the owner of an animal patient visiting a veterinary medical institution in a storage unit; accepting a request for transportation of the animal patient to the veterinary medical institution; instructing a moving body for transporting the animal patient to depart in response to the request; displaying the explanatory information on a display device disposed within the mobile body during transportation of the animal patient by the mobile body;
  • FIG. 1 is a diagram showing an example of the overall configuration of a veterinary medical support system.
  • the veterinary medical support system of this embodiment is configured to include a management server 20.
  • the management server 20 is communicably connected to each of the user terminal 10, the veterinary institution terminal 30, and the mobile terminal 31 disposed in the mobile object 3 via a communication network.
  • the communication network is, for example, the Internet, and is constructed using a public telephone line network, a mobile phone line network, a wireless communication channel, Ethernet (registered trademark), and the like.
  • the veterinary care support system of this embodiment makes a reservation for a transportation means (mobile body 3) to transport the animal patient 1 (and the owner 2) from home to the veterinary treatment time (the mobile body 3 is reserved for the animal patient 1 during a specific period). ).
  • the moving object 3 is, for example, a car.
  • a display device 32 such as a liquid crystal display is arranged inside the moving body 3.
  • the mobile terminal 31 is connected to a display device 32, and the content displayed on the display device 32 can be controlled from the mobile terminal 31.
  • the management server 20 can control the content to be displayed on the display device 32 by transmitting the content to be displayed on the display device 32 to the mobile terminal 31 .
  • the user terminal 10 is a computer operated by the owner 2, and is, for example, a smartphone, a tablet computer, a personal computer, or the like.
  • the user terminal 10 can be equipped with a camera function.
  • the owner 2 can operate the user terminal 10 to send a request to the management server 20 to transport the animal patient 1 to a veterinary medical institution using the mobile body 3 (hereinafter referred to as a transport request). Further, the owner 2 can respond to the medical interview by operating the user terminal 10.
  • the veterinary medical institution terminal 30 is a computer operated by an employee of the veterinary medical institution, and is, for example, a smartphone, a tablet computer, a personal computer, or the like. Personnel at the veterinary medical institution include, for example, a veterinarian 4, a nurse 5, a staff member 6, and the like. The veterinary medical institution terminal 30 can receive messages from the management server 20 and output them to workers.
  • the mobile terminal 31 is a computer operated by a crew member of the mobile body 3, and is, for example, a smartphone, a tablet computer, a personal computer, or the like. Note that a veterinary institution terminal 30 owned by a veterinary institution worker may be used as the mobile terminal 31.
  • the management server 20 may be a general-purpose computer such as a workstation or a personal computer, or may be logically realized by cloud computing.
  • the management server 20 can also conduct an interview in response to a transport request from the user terminal 10 and transmit the interview results to the veterinary medical institution terminal 30.
  • FIG. 2 is a diagram showing an example of the hardware configuration of the management server 20. Note that the illustrated configuration is an example, and other configurations may be used.
  • the management server 20 includes a CPU 201, a memory 202, a storage device 203, a communication interface 204, an input device 205, and an output device 206.
  • the storage device 203 stores various data and programs, and is, for example, a hard disk drive, solid state drive, flash memory, or the like.
  • the communication interface 204 is an interface for connecting to the communication network 3, and includes, for example, an adapter for connecting to Ethernet (registered trademark), a modem for connecting to a public telephone line network, and a wireless communication device for performing wireless communication.
  • the input device 205 is, for example, a keyboard, mouse, touch panel, button, microphone, or the like for inputting data.
  • the output device 206 outputs data, such as a display, printer, or speaker. Note that each functional unit of the management server device 20, which will be described later, is realized by the CPU 201 reading a program stored in the storage device 203 into the memory 202 and executing it, and each storage unit of the management server 20 is implemented by the memory 202 and the storage device. This is realized as part of the storage area provided by 203.
  • FIG. 3 is a diagram showing an example of the software configuration of the management server 20.
  • the management server 20 includes an explanation information storage section 231, a transportation reservation information storage section 232, a question storage section 233, an answer storage section 234, a transportation reception section 211, a transportation reservation section 212, an inquiry section 213, and a hospital visit section. It includes a reason acquisition section 214, an estimation section 215, and an explanation display section 216.
  • the explanatory information storage unit 231 stores information including an explanation to be conveyed to the owner of an animal patient visiting a veterinary medical institution (hereinafter referred to as explanatory information).
  • the explanatory information may include an explanation in association with the animal species, the reason for the visit, and the chief complaint, disease, injury, or treatment.
  • the animal species may include breeds.
  • the reason for visiting the hospital is the reason for bringing the animal patient 1 to the veterinary medical institution.
  • Reasons for visiting the hospital may include, for example, "illness”, “injury”, “treatment”, “health checkup", and "vaccination”.
  • the reason for visiting the hospital can also be estimated based on answers to questions such as the chief complaint.
  • the chief complaint is the condition of the animal patient 1 complained of by the owner 2.
  • the illness, injury, or treatment is a specific content, and the illness and injury can be, for example, the name of a disease or disease, and the treatment can include the content of examination, treatment content, surgery content, vaccination content, prescription content, etc. Can be done.
  • the explanation includes specific explanations about diseases, injuries, treatments, medical examinations, vaccinations, etc.
  • the explanation includes, for example, administrative matters such as the procedures to be carried out after visiting the hospital and before receiving diagnosis and treatment, the flow of diagnosis and treatment, and how and what information will be communicated to the owner 2 after completion. may include a detailed explanation.
  • the explanation may also include, for example, what the illness or injury is, what treatment may be required, what medicines may be prescribed, and what will happen after recovery from the illness or injury.
  • the explanation may also include vaccinations such as vaccines, schedule for health checkups, and the like. Note that explanation information may be registered in which at least one of the animal species, the reason for visiting the hospital, and the chief complaint, disease, injury, or treatment is not set.
  • the transportation reservation information storage unit 232 stores information regarding reservations for the mobile object 3 (hereinafter referred to as transportation reservation information).
  • the transportation reservation information includes the mobile ID indicating the mobile object 3, information for specifying the location of the medical institution (medical institution), information for specifying the address of the patient animal 1 (home), a visit flag, and the boarding date and time. , a crew ID indicating a worker who rides with the mobile object 3 can be included.
  • the information for specifying the location of the medical institution may be the address of the medical institution, or if the management server 20 includes a medical institution database in which the address of each medical institution is managed, the medical institution ID indicating the medical institution.
  • the information for specifying the address of the animal patient 1 may be the address of the animal patient 1 (the address of the owner 2), or if the management server 20 is equipped with an animal database in which the address of the animal patient 1 is managed, It may be a patient ID indicating the animal patient 1, or if the management server 20 includes an animal database in which the owner 2 of the patient animal 1 is managed and an owner database in which the address of the owner 2 is managed, the animal patient 1 can be used as the patient ID. It may be a patient ID indicating the owner 2 or an owner ID indicating the owner 2.
  • the hospital visit flag is information indicating whether or not the animal patient 1 is to be transported from the home to a veterinary medical institution.
  • the boarding date and time is the scheduled date and time when the animal patient 1 is to be picked up.
  • the crew ID is information indicating the veterinarian 4, the nurse 5, and the staff 6, and when multiple crew members ride together in the mobile object 3, multiple crew IDs may be set.
  • the question storage unit 233 stores information regarding questions regarding the health condition of the animal patient 1 (hereinafter referred to as question information).
  • the question information can include the content of the question in association with a question ID that specifies the question and the animal species to which the question applies.
  • Questions include questions that require a free text answer, questions that require an answer of one or more choices from two or more choices, and answers that require a value (real number or integer) within a predetermined range. This can include questions such as scheduled questions.
  • the question can be, for example, text data, and can also include images and audio. In this embodiment, it is assumed that the questions include questions that should be answered using images of specific parts.
  • the answer history storage unit 234 stores the history of answers from the owner 2 to questions related to the medical interview.
  • the answer history stored in the answer history storage unit 234 includes a question ID indicating a question and an answer to the question in association with the animal ID and the date and time of the medical interview.
  • the transportation reception unit 211 receives a request for transportation of the animal patient 1 to a veterinary medical institution.
  • the transportation reception unit 211 receives a request for transportation of the animal patient 1 (hereinafter referred to as a transportation request).
  • the transportation reception unit 211 receives a transportation request from the user terminal 10.
  • the transport request includes a chief complaint regarding the animal patient.
  • the management server 2 transmits the main complaint options to the user terminal 10, and the user terminal 10 selects the main complaint from among the options.
  • the transport request may include an owner ID indicating the owner 2, an animal ID indicating the animal patient 1, and a medical institution ID indicating the veterinary medical institution.
  • the transport request receiving unit 211 can read the owner ID corresponding to the animal ID from the animal information storage unit 232. If the animal ID is not set in the transport request, the transport request receiving unit 211 can inquire of the user terminal 10 about the animal ID.
  • the transportation request may include a desired date and time (or desired period) for the patient to receive medical treatment.
  • the transport reservation unit 212 reserves the mobile body 3 for transporting the animal patient 1 in response to the transport request. Reservation of the moving body 3 refers to securing the moving body 3 in a state where it can transport a specific animal patient 1 on a specific date and time.
  • the transportation reservation section 213 can create transportation reservation information and register it in the transportation reservation information storage section 232. The reservation unit 213 can make a reservation with the current date and time set even if the mobile object 3 is to be used immediately.
  • the interview section 213 conducts an interview regarding the animal patient 1.
  • the interview unit 213 can send questions to the owner 2 of the animal patient 1 and receive answers to the questions.
  • the inquiry unit 213 can, for example, transmit questions stored in the question storage unit 233 to the user terminal 10 and receive answers to the questions from the user terminal 10. For example, the inquiry unit 213 may transmit one question, receive an answer to the question, and determine the next question according to the answer, or may transmit multiple questions at once, You may receive answers to multiple questions.
  • the interview section 213 can register the received answer in the response history storage section 234 in association with the owner ID indicating the owner 2, the animal ID indicating the animal patient 1, the medical institution ID indicating the veterinary medical institution, and the date and time. .
  • the visit reason acquisition unit 214 acquires the reason for the animal patient 1 to visit the hospital.
  • the reason for visiting the hospital 214 may receive an input of the reason for the visit separately from the interview, or may estimate the reason for the visit based on the answer from the owner 2 in the interview.
  • the estimating unit 215 estimates possible diseases, injuries, or treatments for the animal patient 1 based on the answers from the owner 2 to the questions in the interview.
  • the estimation result by the estimation unit 215 may be one or more.
  • the estimation unit 215 can perform estimation based on a given rule.
  • the rule may be a decision tree, for example, or a predictive model created by machine learning using answers as feature quantities and illness, injury, or treatment as training data.
  • the explanation display unit 216 displays explanation information on the display device 32 disposed inside the moving body 3 while the animal patient 1 is being transported by the moving body 3.
  • the explanation display section 216 can read explanation information corresponding to the animal species of the animal patient 1 from the explanation information storage section 231 and display it on the display device 32 .
  • the explanation display unit 216 can also read out explanation information corresponding to the reason for the animal patient 1's visit from the explanation information storage unit 231 and display it on the display device 32.
  • the explanation display section 216 can also read explanation information corresponding to the disease, injury, or treatment estimated by the estimation section 215 from the explanation information storage section 231 and display it on the display device 32.
  • the explanation display section 216 displays a number of explanation information according to, for example, the distance from the address of the animal patient 1 to the veterinary medical institution, or the time expected to travel from the address of the animal patient 1 to the veterinary medical institution. can be displayed on the display device 32. In this case, a degree of importance may be set for the explanatory information, and the corresponding number of explanatory information may be displayed in order of importance.
  • FIG. 4 is a diagram illustrating the operation of the management server 20.
  • the management server 20 When the management server 20 receives a transportation request from the user terminal 10 (S301), it makes a reservation for the mobile object 3 (S302), and conducts an interview in which questions are sent to the user terminal 10 and answers are received from the user terminal 10 (S301). S303). The management server 20 acquires the reason for visiting the hospital (S304). The reason for visiting the hospital may be extracted from the answers to the interview (for example, chief complaint), it may be estimated based on the answers to the interview, or the reason for visiting the hospital may be input separately from the interview. good.
  • the management server 20 reads explanatory information in which the reason for visit, chief complaint, illness, injury, and treatment are not set from the explanatory information storage unit 231 (S305), and stores the explanatory information corresponding to the animal species and reason for visit from the explanatory information storage unit 231. (S306), the disease, injury, and treatment of the animal patient 1 are estimated based on the answers in the interview (S307), and explanatory information corresponding to the estimation results is read from the explanatory information storage unit 231 (S308).
  • the management server 20 transmits the explanation information read in S308, S307, and S305 to the mobile terminal 31, and displays it on the display device 32 in the mobile body 3 (S309). Note that the management server 20 causes the display device 32 to display explanatory information from when the mobile object 3 picks up the animal patient 1 until it arrives at the veterinary medical institution (at the time of visiting the hospital and at home when returning home). Can be done.

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Abstract

[Problem] To make it possible to manage animal patients efficiently. [Solution] A veterinary treatment assistance system characterized by comprising: a storage unit for storing explanation information to be communicated to an owner of an animal patient coming to a veterinary facility; a transportation reception unit for receiving a request for the transport of an animal patient to the veterinary facility; a reservation unit for instructing a moving body for transporting an animal patient to depart in response to a request; and an explanation display unit for displaying the explanation information on a display device installed in the moving body while transporting the animal patient in the moving body.

Description

獣医療支援システム、獣医療支援方法及びプログラムVeterinary medical support system, veterinary medical support method and program
　本発明は、獣医療支援システム、獣医療支援方法及びプログラムに関する。 The present invention relates to a veterinary medical support system, a veterinary medical support method, and a program.
　特許文献１には動物の緊急搬送を行うシステムが開示されている。 Patent Document 1 discloses a system for emergency transportation of animals.
特開２００２－３４２４６１号公報Japanese Patent Application Publication No. 2002-342461
　飼主に対する説明は獣医療機関に到着した後に行う必要がある。 Explanation to the owner must be given after the animal arrives at the veterinary institution.
　本発明はこのような背景を鑑みてなされたものであり、効率的に動物患者を取り扱うことのできる技術を提供することを目的とする。 The present invention was made in view of this background, and aims to provide a technique that allows animal patients to be handled efficiently.
　上記課題を解決するための本発明の主たる発明は、獣医療支援システムであって、獣医療機関に来院する動物患者の飼主に対して伝達するべき説明情報を記憶する記憶部と、前記動物患者の前記獣医療機関への輸送の依頼を受け付ける輸送受付部と、前記依頼に応じて前記動物患者を輸送する移動体を出発させるように指示する予約部と、前記移動体による前記動物患者の輸送中に、前記移動体の中に配置される表示装置に前記説明情報を表示する説明表示部と、を備えることを特徴とする。 The main invention of the present invention for solving the above-mentioned problems is a veterinary medical support system, which includes: a storage unit that stores explanatory information to be transmitted to the owner of an animal patient visiting a veterinary medical institution; a transportation reception unit that receives a request for transportation to the veterinary medical institution; a reservation unit that instructs to depart a mobile unit that transports the animal patient in response to the request; and a transportation unit that instructs the mobile unit to transport the animal patient. The vehicle is characterized by comprising an explanation display unit that displays the explanation information on a display device disposed inside the moving object.
　その他本願が開示する課題やその解決方法については、発明の実施形態の欄及び図面により明らかにされる。 Other problems disclosed in the present application and methods for solving them will be clarified by the section of the embodiments of the invention and the drawings.
　本発明によれば、効率的に動物患者を取り扱うことができる。 According to the present invention, animal patients can be handled efficiently.
獣医療支援システムの全体構成例を示す図である。1 is a diagram showing an example of the overall configuration of a veterinary medical support system. 管理サーバ２０のハードウェア構成例を示す図である。2 is a diagram showing an example of a hardware configuration of a management server 20. FIG. 管理サーバ２０のソフトウェア構成例を示す図である。2 is a diagram showing an example of a software configuration of a management server 20. FIG. 管理サーバ２０の動作を説明する図である。2 is a diagram illustrating the operation of the management server 20. FIG.
＜発明の概要＞
　本発明の実施形態の内容を列記して説明する。本発明は、たとえば、以下のような構成を備える。
［項目１］
　獣医療機関に来院する動物患者の飼主に対して伝達するべき説明情報を記憶する記憶部と、
　前記動物患者の前記獣医療機関への輸送の依頼を受け付ける輸送受付部と、
　前記依頼に応じて前記動物患者を輸送する移動体を出発させるように指示する予約部と、
　前記移動体による前記動物患者の輸送中に、前記移動体の中に配置される表示装置に前記説明情報を表示する説明表示部と、
　を備えることを特徴とする獣医療支援システム。
［項目２］
　項目１に記載の獣医療支援システムであって、
　前記記憶部は、動物種に対応付けて前記説明情報を記憶し、
　前記説明表示部は、前記動物患者の前記動物種に対応する前記説明情報を前記記憶部から読み出して前記表示装置に表示すること、
　を特徴とする獣医療支援システム。
［項目３］
　項目１又は２に記載の獣医療支援システムであって、
　前記記憶部は、来院事由に対応付けて前記説明情報を記憶し、
　前記動物患者の前記来院事由を取得する来院事由取得部をさらに備え、
　前記説明表示部は、取得した前記来院事由に対応する前記説明情報を前記記憶部から読み出して前記表示装置に表示すること、
　を特徴とする獣医療支援システム。
［項目４］
　項目３に記載の獣医療支援システムであって、
　前記飼主に前記動物患者に関する質問を送信し、前記質問に対する回答を受け付ける問診部をさらに備え、
　前記来院事由取得部は、前記回答に基づいて前記来院事由を推定すること、
　を特徴とする獣医療支援システム。
［項目５］
　項目１又は２に記載の獣医療支援システムであって、
　前記記憶部は、病気、怪我又は治療に対応付けて前記説明情報を記憶し、
　前記飼主に前記動物患者に関する質問を送信し、前記質問に対する回答を受け付ける問診部と、
　前記回答に基づいて前記動物患者について可能性のある前記病気、怪我又は治療を推定する推定部と、
　を備え、
　前記説明表示部は、推定した前記病気、怪我又は治療に対応する前記説明情報を前記記憶部から読み出して前記表示装置に表示すること、
　を特徴とする獣医療支援システム。
［項目６］
　獣医療機関に来院する動物患者の飼主に対して伝達するべき説明情報を記憶部に記憶するステップと、
　前記動物患者の前記獣医療機関への輸送の依頼を受け付けるステップと、
　前記依頼に応じて前記動物患者を輸送する移動体を出発させるように指示するステップと、
　前記移動体による前記動物患者の輸送中に、前記移動体の中に配置される表示装置に前記説明情報を表示するステップと、
　をコンピュータが実行することを特徴とする獣医療支援方法。
［項目７］
　獣医療機関に来院する動物患者の飼主に対して伝達するべき説明情報を記憶部に記憶するステップと、
　前記動物患者の前記獣医療機関への輸送の依頼を受け付けるステップと、
　前記依頼に応じて前記動物患者を輸送する移動体を出発させるように指示するステップと、
　前記移動体による前記動物患者の輸送中に、前記移動体の中に配置される表示装置に前記説明情報を表示するステップと、
　をコンピュータに実行させるためのプログラム。 <Summary of the invention>
The contents of the embodiments of the present invention will be listed and explained. The present invention includes, for example, the following configuration.
[Item 1]
a memory unit that stores explanatory information to be conveyed to owners of animal patients visiting a veterinary medical institution;
a transportation reception department that receives requests for transportation of the animal patient to the veterinary medical institution;
a reservation unit that instructs a moving body to transport the animal patient to depart in response to the request;
an explanation display unit that displays the explanation information on a display device disposed in the moving body while the animal patient is being transported by the moving body;
A veterinary medical support system characterized by comprising:
[Item 2]
The veterinary medical support system described in item 1,
The storage unit stores the explanatory information in association with an animal species,
The explanation display unit reads the explanation information corresponding to the animal species of the animal patient from the storage unit and displays it on the display device;
A veterinary medical support system featuring:
[Item 3]
The veterinary medical support system according to item 1 or 2,
The storage unit stores the explanatory information in association with the reason for visiting the hospital,
further comprising a visit reason acquisition unit that acquires the visit reason of the animal patient,
The explanation display section reads out the explanation information corresponding to the acquired reason for visiting the hospital from the storage section and displays it on the display device;
A veterinary medical support system featuring:
[Item 4]
The veterinary medical support system described in item 3,
further comprising an inquiry section that sends questions regarding the animal patient to the owner and receives answers to the questions;
The hospital visit reason acquisition unit estimates the hospital visit reason based on the answer;
A veterinary medical support system featuring:
[Item 5]
The veterinary medical support system according to item 1 or 2,
The storage unit stores the explanatory information in association with an illness, injury, or treatment;
an inquiry department that sends questions regarding the animal patient to the owner and receives answers to the questions;
an estimation unit that estimates the possible disease, injury or treatment for the animal patient based on the answer;
Equipped with
The explanation display section reads out the explanation information corresponding to the estimated disease, injury, or treatment from the storage section and displays it on the display device;
A veterinary medical support system featuring:
[Item 6]
storing explanatory information to be conveyed to the owner of an animal patient visiting a veterinary medical institution in a storage unit;
accepting a request for transportation of the animal patient to the veterinary medical institution;
instructing a moving body for transporting the animal patient to depart in response to the request;
displaying the explanatory information on a display device disposed within the mobile body during transportation of the animal patient by the mobile body;
A veterinary medical assistance method characterized in that a computer performs the following.
[Item 7]
storing explanatory information to be conveyed to the owner of an animal patient visiting a veterinary medical institution in a storage unit;
accepting a request for transportation of the animal patient to the veterinary medical institution;
instructing a moving body for transporting the animal patient to depart in response to the request;
displaying the explanatory information on a display device disposed within the mobile body during transportation of the animal patient by the mobile body;
A program that causes a computer to execute
＜システムの概要＞
　以下、本発明の一実施形態に係る獣医療支援システムについて説明する。図１は、獣医療支援システムの全体構成例を示す図である。本実施形態の獣医療支援システムは、管理サーバ２０を含んで構成される。管理サーバ２０は、ユーザ端末１０、獣医療機関端末３０及び移動体３の中に配置される移動体端末３１のそれぞれと通信ネットワークを介して通信可能に接続される。通信ネットワークは、たとえばインターネットであり、公衆電話回線網や携帯電話回線網、無線通信路、イーサネット（登録商標）などにより構築される。 <System overview>
Hereinafter, a veterinary medical support system according to an embodiment of the present invention will be described. FIG. 1 is a diagram showing an example of the overall configuration of a veterinary medical support system. The veterinary medical support system of this embodiment is configured to include a management server 20. The management server 20 is communicably connected to each of the user terminal 10, the veterinary institution terminal 30, and the mobile terminal 31 disposed in the mobile object 3 via a communication network. The communication network is, for example, the Internet, and is constructed using a public telephone line network, a mobile phone line network, a wireless communication channel, Ethernet (registered trademark), and the like.
　本実施形態の獣医療支援システムは、自宅から獣医療時間に動物患者１（及び飼主２）を輸送する輸送手段（移動体３）の予約（移動体３を特定の期間中、動物患者１のために利用可能に設定することをいう。）を行う。移動体３は例えば自動車である。移動体３の中には液晶ディスプレイなどの表示装置３２が配置される。移動体端末３１は表示装置３２と接続されており、移動体端末３１から表示装置３２に表示する内容を制御することができる。管理サーバ２０は、移動体端末３１に対して、表示装置３２に表示する内容を送信することにより、表示装置３２に表示する内容を制御することができる。 The veterinary care support system of this embodiment makes a reservation for a transportation means (mobile body 3) to transport the animal patient 1 (and the owner 2) from home to the veterinary treatment time (the mobile body 3 is reserved for the animal patient 1 during a specific period). ). The moving object 3 is, for example, a car. A display device 32 such as a liquid crystal display is arranged inside the moving body 3. The mobile terminal 31 is connected to a display device 32, and the content displayed on the display device 32 can be controlled from the mobile terminal 31. The management server 20 can control the content to be displayed on the display device 32 by transmitting the content to be displayed on the display device 32 to the mobile terminal 31 .
　本実施形態の獣医療支援システムでは、移動体３により動物患者１を獣医療機関に輸送している間に、表示装置３２に、動物患者１の来院にあたり必要な説明情報を表示するようにしている。 In the veterinary medical support system of this embodiment, while the moving body 3 is transporting the animal patient 1 to the veterinary medical institution, explanatory information necessary for the animal patient 1's visit is displayed on the display device 32. There is.
　ユーザ端末１０は、飼主２が操作するコンピュータであり、例えばスマートフォンやタブレットコンピュータ、パーソナルコンピュータなどである。ユーザ端末１０はカメラ機能を備えることができる。飼主２はユーザ端末１０を操作して管理サーバ２０に対して動物患者１を移動体３により獣医療機関まで輸送する依頼（以下、輸送依頼という。）を送信することができる。また、飼主２は、ユーザ端末１０を操作して問診に対する回答を行うことができる。 The user terminal 10 is a computer operated by the owner 2, and is, for example, a smartphone, a tablet computer, a personal computer, or the like. The user terminal 10 can be equipped with a camera function. The owner 2 can operate the user terminal 10 to send a request to the management server 20 to transport the animal patient 1 to a veterinary medical institution using the mobile body 3 (hereinafter referred to as a transport request). Further, the owner 2 can respond to the medical interview by operating the user terminal 10.
　獣医療機関端末３０は、獣医療機関の従業者が操作するコンピュータであり、例えば、スマートフォンやタブレットコンピュータ、パーソナルコンピュータなどである。獣医療機関の従事者は、例えば、獣医師４、看護師５、スタッフ６などを含む。獣医療機関端末３０は管理サーバ２０からのメッセージを受信して従事者に対して出力することができる。 The veterinary medical institution terminal 30 is a computer operated by an employee of the veterinary medical institution, and is, for example, a smartphone, a tablet computer, a personal computer, or the like. Personnel at the veterinary medical institution include, for example, a veterinarian 4, a nurse 5, a staff member 6, and the like. The veterinary medical institution terminal 30 can receive messages from the management server 20 and output them to workers.
　移動体端末３１は、移動体３の乗務員が操作するコンピュータであり、例えば、スマートフォンやタブレットコンピュータ、パーソナルコンピュータなどである。なお、獣医療機関の従事者が所持する獣医療機関端末３０を移動体端末３１として使用するようにしてもよい。 The mobile terminal 31 is a computer operated by a crew member of the mobile body 3, and is, for example, a smartphone, a tablet computer, a personal computer, or the like. Note that a veterinary institution terminal 30 owned by a veterinary institution worker may be used as the mobile terminal 31.
　管理サーバ２０は、例えばワークステーションやパーソナルコンピュータのような汎用コンピュータとしてもよいし、あるいはクラウド・コンピューティングによって論理的に実現されてもよい。管理サーバ２０は、ユーザ端末１０からの輸送依頼に応じて、問診を行い、問診結果を獣医療機関端末３０に送信することもできる。 The management server 20 may be a general-purpose computer such as a workstation or a personal computer, or may be logically realized by cloud computing. The management server 20 can also conduct an interview in response to a transport request from the user terminal 10 and transmit the interview results to the veterinary medical institution terminal 30.
＜管理サーバ＞
　図２は、管理サーバ２０のハードウェア構成例を示す図である。なお、図示された構成は一例であり、これ以外の構成を有していてもよい。管理サーバ２０は、ＣＰＵ２０１、メモリ２０２、記憶装置２０３、通信インタフェース２０４、入力装置２０５、出力装置２０６を備える。記憶装置２０３は、各種のデータやプログラムを記憶する、例えばハードディスクドライブやソリッドステートドライブ、フラッシュメモリなどである。通信インタフェース２０４は、通信ネットワーク３に接続するためのインタフェースであり、例えばイーサネット（登録商標）に接続するためのアダプタ、公衆電話回線網に接続するためのモデム、無線通信を行うための無線通信機、シリアル通信のためのＵＳＢ（Universal Serial Bus）コネクタやＲＳ２３２Ｃコネクタなどである。入力装置２０５は、データを入力する、例えばキーボードやマウス、タッチパネル、ボタン、マイクロフォンなどである。出力装置２０６は、データを出力する、例えばディスプレイやプリンタ、スピーカなどである。なお、後述する管理サーバ装置２０の各機能部はＣＰＵ２０１が記憶装置２０３に記憶されているプログラムをメモリ２０２に読み出して実行することにより実現され、管理サーバ２０の各記憶部はメモリ２０２及び記憶装置２０３が提供する記憶領域の一部として実現される。 <Management server>
FIG. 2 is a diagram showing an example of the hardware configuration of the management server 20. Note that the illustrated configuration is an example, and other configurations may be used. The management server 20 includes a CPU 201, a memory 202, a storage device 203, a communication interface 204, an input device 205, and an output device 206. The storage device 203 stores various data and programs, and is, for example, a hard disk drive, solid state drive, flash memory, or the like. The communication interface 204 is an interface for connecting to the communication network 3, and includes, for example, an adapter for connecting to Ethernet (registered trademark), a modem for connecting to a public telephone line network, and a wireless communication device for performing wireless communication. , a USB (Universal Serial Bus) connector for serial communication, an RS232C connector, etc. The input device 205 is, for example, a keyboard, mouse, touch panel, button, microphone, or the like for inputting data. The output device 206 outputs data, such as a display, printer, or speaker. Note that each functional unit of the management server device 20, which will be described later, is realized by the CPU 201 reading a program stored in the storage device 203 into the memory 202 and executing it, and each storage unit of the management server 20 is implemented by the memory 202 and the storage device. This is realized as part of the storage area provided by 203.
　図３は、管理サーバ２０のソフトウェア構成例を示す図である。管理サーバ２０は、説明情報記憶部２３１と、輸送予約情報記憶部２３２と、質問記憶部２３３と、回答記憶部２３４と、輸送受付部２１１と、輸送予約部２１２と、問診部２１３と、来院事由取得部２１４と、推定部２１５と、説明表示部２１６と、を備える。 FIG. 3 is a diagram showing an example of the software configuration of the management server 20. The management server 20 includes an explanation information storage section 231, a transportation reservation information storage section 232, a question storage section 233, an answer storage section 234, a transportation reception section 211, a transportation reservation section 212, an inquiry section 213, and a hospital visit section. It includes a reason acquisition section 214, an estimation section 215, and an explanation display section 216.
　説明情報記憶部２３１は、獣医療機関に来院する動物患者の飼主に対して伝達するべき説明を含む情報（以下、説明情報という。）を記憶する。説明情報には、動物種、来院事由、ならびに、主訴、病気、怪我又は治療に対応付けて説明が含まれうる。なお、動物種には品種を含めるようにしてもよい。来院事由は、動物患者１を獣医療機関に連れてくる理由である。来院事由には、例えば、「病気」、「怪我」、「治療」、「健康診断」、「予防接種」などがあり得る。来院事由は、主訴などの問診への回答に応じて推定することもできる。主訴とは、飼主２が申し立てる動物患者１の状態である。病気、怪我又は治療は、具体的な内容であり、病気及び怪我は例えば病名や疾患名とすることができ、治療は、検査内容、処置内容、手術内容、接種内容、処方内容などを含むことができる。説明には、具体的な、病気、怪我、治療、健康診断、予防接種等についての説明が含まれる。説明には、例えば、来院後、診断や処置を受けるまでの間に行うべき手続、診断や処置の流れ、終了後に飼主２に対してどのような情報がどのように伝達されるかなどの事務的な説明が含まれうる。また、説明には、例えば、この病気や怪我がどのようなものであるのか、どのような治療が必要となりうるのか、どのような薬が処方されうるのか、この病気や怪我の回復後にどのような後遺症が出得るのかなど、病気や怪我などに応じた説明も含まれうる。また、説明には、ワクチン等の予防接種、健康診断の実施予定なども含まれうる。なお、動物種、来院事由、及び、主訴、病気、怪我又は治療の少なくともいずれかが設定されていない説明情報が登録されていてもよい。 The explanatory information storage unit 231 stores information including an explanation to be conveyed to the owner of an animal patient visiting a veterinary medical institution (hereinafter referred to as explanatory information). The explanatory information may include an explanation in association with the animal species, the reason for the visit, and the chief complaint, disease, injury, or treatment. Note that the animal species may include breeds. The reason for visiting the hospital is the reason for bringing the animal patient 1 to the veterinary medical institution. Reasons for visiting the hospital may include, for example, "illness", "injury", "treatment", "health checkup", and "vaccination". The reason for visiting the hospital can also be estimated based on answers to questions such as the chief complaint. The chief complaint is the condition of the animal patient 1 complained of by the owner 2. The illness, injury, or treatment is a specific content, and the illness and injury can be, for example, the name of a disease or disease, and the treatment can include the content of examination, treatment content, surgery content, vaccination content, prescription content, etc. Can be done. The explanation includes specific explanations about diseases, injuries, treatments, medical examinations, vaccinations, etc. The explanation includes, for example, administrative matters such as the procedures to be carried out after visiting the hospital and before receiving diagnosis and treatment, the flow of diagnosis and treatment, and how and what information will be communicated to the owner 2 after completion. may include a detailed explanation. The explanation may also include, for example, what the illness or injury is, what treatment may be required, what medicines may be prescribed, and what will happen after recovery from the illness or injury. It may also include explanations depending on the illness or injury, such as whether there may be any after-effects. The explanation may also include vaccinations such as vaccines, schedule for health checkups, and the like. Note that explanation information may be registered in which at least one of the animal species, the reason for visiting the hospital, and the chief complaint, disease, injury, or treatment is not set.
　輸送予約情報記憶部２３２は、移動体３の予約に関する情報（以下、輸送予約情報という。）を記憶する。輸送予約情報には、移動体３を示す移動体ＩＤ、医療機関の場所を特定するための情報（医療機関）、患者動物１の住所を特定するための情報（自宅）、来院フラグ、乗車日時、移動体３に同乗する従事者を示す乗務員ＩＤを含めることができる。医療機関の場所を特定するための情報は、医療機関の住所としてもよいし、管理サーバ２０が医療機関ごとの住所が管理される医療機関データベースを備える場合には、医療機関を示す医療機関ＩＤとしてもよい。患者動物１の住所を特定するための情報は、動物患者１の住所（飼主２の住所）としてもよいし、管理サーバ２０が患者動物１の住所が管理される動物データベースを備える場合には、動物患者１を示す患者ＩＤとしてもよいし、管理サーバ２０が患者動物１の飼主２が管理される動物データベースと飼主２の住所が管理される飼主データベースとを備える場合には、動物患者１を示す患者ＩＤ又は飼主２を示す飼主ＩＤとしてもよい。来院フラグは、動物患者１を自宅から獣医療機関に輸送するか否かを示す情報である。乗車日時は、動物患者１をピックアップする予定の日時である。乗務員ＩＤは、獣医師４、看護師５、スタッフ６を示す情報であり、複数の乗務員が移動体３に同乗する場合には、複数の乗務員ＩＤを設定してもよい。 The transportation reservation information storage unit 232 stores information regarding reservations for the mobile object 3 (hereinafter referred to as transportation reservation information). The transportation reservation information includes the mobile ID indicating the mobile object 3, information for specifying the location of the medical institution (medical institution), information for specifying the address of the patient animal 1 (home), a visit flag, and the boarding date and time. , a crew ID indicating a worker who rides with the mobile object 3 can be included. The information for specifying the location of the medical institution may be the address of the medical institution, or if the management server 20 includes a medical institution database in which the address of each medical institution is managed, the medical institution ID indicating the medical institution. You can also use it as The information for specifying the address of the animal patient 1 may be the address of the animal patient 1 (the address of the owner 2), or if the management server 20 is equipped with an animal database in which the address of the animal patient 1 is managed, It may be a patient ID indicating the animal patient 1, or if the management server 20 includes an animal database in which the owner 2 of the patient animal 1 is managed and an owner database in which the address of the owner 2 is managed, the animal patient 1 can be used as the patient ID. It may be a patient ID indicating the owner 2 or an owner ID indicating the owner 2. The hospital visit flag is information indicating whether or not the animal patient 1 is to be transported from the home to a veterinary medical institution. The boarding date and time is the scheduled date and time when the animal patient 1 is to be picked up. The crew ID is information indicating the veterinarian 4, the nurse 5, and the staff 6, and when multiple crew members ride together in the mobile object 3, multiple crew IDs may be set.
　質問記憶部２３３は、動物患者１の健康状態についての質問に係る情報（以下、質問情報という。）を記憶する。質問情報には、質問を特定する質問ＩＤと、当該質問が該当する動物種とに対応付けて、質問内容を含めることができる。質問内容には、フリーテキストでの回答を予定する質問、２択または３択以上の選択肢から１つ以上を選択する回答を予定する質問、所定の範囲内での値（実数または整数）の回答を予定する質問などを含めることができる。質問は、例えば、テキストデータとすることができ、画像や音声を含めるようにすることもできる。本実施形態では、質問には、特定の部位を撮影した画像により回答するべき質問が含まれるものとする。 The question storage unit 233 stores information regarding questions regarding the health condition of the animal patient 1 (hereinafter referred to as question information). The question information can include the content of the question in association with a question ID that specifies the question and the animal species to which the question applies. Questions include questions that require a free text answer, questions that require an answer of one or more choices from two or more choices, and answers that require a value (real number or integer) within a predetermined range. This can include questions such as scheduled questions. The question can be, for example, text data, and can also include images and audio. In this embodiment, it is assumed that the questions include questions that should be answered using images of specific parts.
　回答履歴記憶部２３４は、問診に係る質問に対する飼主２からの回答の履歴を記憶する。回答履歴記憶部２３４が記憶する回答履歴には、動物ＩＤ及び問診の日時に対応付けて、質問を示す質問ＩＤと、当該質問に対する回答とが含まれる。 The answer history storage unit 234 stores the history of answers from the owner 2 to questions related to the medical interview. The answer history stored in the answer history storage unit 234 includes a question ID indicating a question and an answer to the question in association with the animal ID and the date and time of the medical interview.
　輸送受付部２１１は、動物患者１の獣医療機関への輸送の依頼を受け付ける。輸送受付部２１１は、動物患者１の輸送の依頼（以下、輸送依頼という。）を受け付ける。輸送受付部２１１は、ユーザ端末１０から輸送依頼を受信する。輸送依頼には、動物患者についての主訴が含まれる。本実施形態では、主訴の選択肢を管理サーバ２がユーザ端末１０に送信し、ユーザ端末１０において選択肢の中から主訴が選択されることを想定する。輸送依頼には、主訴以外にも、飼主２を示す飼主ＩＤ、動物患者１を示す動物ＩＤ及び獣医療機関を示す医療機関ＩＤが設定されうる。輸送依頼に飼主ＩＤが設定されていない場合には、輸送依頼受信部２１１は、動物ＩＤに対応する飼主ＩＤを動物情報記憶部２３２から読み出すことができる。輸送依頼に動物ＩＤが設定されていない場合には、輸送依頼受信部２１１は、ユーザ端末１０に対して動物ＩＤを問い合わせるようにすることができる。輸送依頼には、受診希望日時（又は希望する期間）が設定されていてもよい。 The transportation reception unit 211 receives a request for transportation of the animal patient 1 to a veterinary medical institution. The transportation reception unit 211 receives a request for transportation of the animal patient 1 (hereinafter referred to as a transportation request). The transportation reception unit 211 receives a transportation request from the user terminal 10. The transport request includes a chief complaint regarding the animal patient. In this embodiment, it is assumed that the management server 2 transmits the main complaint options to the user terminal 10, and the user terminal 10 selects the main complaint from among the options. In addition to the main complaint, the transport request may include an owner ID indicating the owner 2, an animal ID indicating the animal patient 1, and a medical institution ID indicating the veterinary medical institution. If the owner ID is not set in the transport request, the transport request receiving unit 211 can read the owner ID corresponding to the animal ID from the animal information storage unit 232. If the animal ID is not set in the transport request, the transport request receiving unit 211 can inquire of the user terminal 10 about the animal ID. The transportation request may include a desired date and time (or desired period) for the patient to receive medical treatment.
　輸送予約部２１２は、輸送依頼に応じて動物患者１を輸送する移動体３を予約する。移動体３の予約とは、移動体３を特定の動物患者１を特定の日時に輸送可能な状態に確保することをいう。輸送予約部２１３は、輸送予約情報を作成して輸送予約情報記憶部２３２に登録することができる。予約部２１３は、すぐに移動体３を使用する場合にも、現在日時を設定した予約をすることができる。 The transport reservation unit 212 reserves the mobile body 3 for transporting the animal patient 1 in response to the transport request. Reservation of the moving body 3 refers to securing the moving body 3 in a state where it can transport a specific animal patient 1 on a specific date and time. The transportation reservation section 213 can create transportation reservation information and register it in the transportation reservation information storage section 232. The reservation unit 213 can make a reservation with the current date and time set even if the mobile object 3 is to be used immediately.
　問診部２１３は、動物患者１に係る問診を行う。問診部２１３は、動物患者１の飼主２に対して質問を送信し、質問に対する回答を受信することができる。問診部２１３は、例えば、質問記憶部２３３に記憶されている質問をユーザ端末１０に送信し、ユーザ端末１０から質問に対する回答を受信することができる。問診部２１３は、例えば、１つの質問を送信し、当該質問に対する回答を受信して、回答に応じて次の質問を決定するようにしてもよいし、複数の質問を一度に送信して、複数の質問に対する回答を受信するようにしてもよい。問診部２１３は、受信した回答を、飼主２を示す飼主ＩＤ、動物患者１を示す動物ＩＤ、獣医療機関を示す医療機関ＩＤ及び日時に対応付けて回答履歴記憶部２３４に登録することができる。 The interview section 213 conducts an interview regarding the animal patient 1. The interview unit 213 can send questions to the owner 2 of the animal patient 1 and receive answers to the questions. The inquiry unit 213 can, for example, transmit questions stored in the question storage unit 233 to the user terminal 10 and receive answers to the questions from the user terminal 10. For example, the inquiry unit 213 may transmit one question, receive an answer to the question, and determine the next question according to the answer, or may transmit multiple questions at once, You may receive answers to multiple questions. The interview section 213 can register the received answer in the response history storage section 234 in association with the owner ID indicating the owner 2, the animal ID indicating the animal patient 1, the medical institution ID indicating the veterinary medical institution, and the date and time. .
　来院事由取得部２１４は、動物患者１の来院事由を取得する。来院事由取得部２１４は、問診とは別に来院事由の入力を受け付けるようにしてもよいし、問診における飼主２からの回答に基づいて来院事由を推定するようにしてもよい。 The visit reason acquisition unit 214 acquires the reason for the animal patient 1 to visit the hospital. The reason for visiting the hospital 214 may receive an input of the reason for the visit separately from the interview, or may estimate the reason for the visit based on the answer from the owner 2 in the interview.
　推定部２１５は、問診での質問に対する飼主２からの回答に基づいて動物患者１について可能性のある病気、怪我又は治療を推定する。推定部２１５による推定結果は、１つであっても複数であってもよい。推定部２１５は、例えば、所与のルールに基づいて推定を行うようにすることができる。ルールは、例えば決定木などとしてもよいし、回答を特徴量として病気、怪我又は治療を教師データとした機械学習により作成された予測モデルであってもよい。 The estimating unit 215 estimates possible diseases, injuries, or treatments for the animal patient 1 based on the answers from the owner 2 to the questions in the interview. The estimation result by the estimation unit 215 may be one or more. For example, the estimation unit 215 can perform estimation based on a given rule. The rule may be a decision tree, for example, or a predictive model created by machine learning using answers as feature quantities and illness, injury, or treatment as training data.
　説明表示部２１６は、移動体３による動物患者１の輸送中に、移動体３の中に配置される表示装置３２に説明情報を表示する。説明表示部２１６は、動物患者１の動物種に対応する説明情報を説明情報記憶部２３１から読み出して表示装置３２に表示することができる。説明表示部２１６は、動物患者１の来院事由に対応する説明情報を説明情報記憶部２３１から読み出して表示装置３２に表示することもできる。説明表示部２１６は、推定部２１５により推定された病気、怪我又は治療に対応する説明情報を説明情報記憶部２３１から読み出して表示装置３２に表示することもできる。また、説明表示部２１６は、例えば、動物患者１の住所から獣医療機関までの距離や、動物患者１の住所から獣医療機関までの移動にかかると予測される時間に応じた数の説明情報を表示装置３２に表示することができる。この場合に、説明情報に重要度を設定しておき、重要度の順に当該数の説明情報を表示するようにしてもよい。 The explanation display unit 216 displays explanation information on the display device 32 disposed inside the moving body 3 while the animal patient 1 is being transported by the moving body 3. The explanation display section 216 can read explanation information corresponding to the animal species of the animal patient 1 from the explanation information storage section 231 and display it on the display device 32 . The explanation display unit 216 can also read out explanation information corresponding to the reason for the animal patient 1's visit from the explanation information storage unit 231 and display it on the display device 32. The explanation display section 216 can also read explanation information corresponding to the disease, injury, or treatment estimated by the estimation section 215 from the explanation information storage section 231 and display it on the display device 32. Further, the explanation display section 216 displays a number of explanation information according to, for example, the distance from the address of the animal patient 1 to the veterinary medical institution, or the time expected to travel from the address of the animal patient 1 to the veterinary medical institution. can be displayed on the display device 32. In this case, a degree of importance may be set for the explanatory information, and the corresponding number of explanatory information may be displayed in order of importance.
＜動作＞
　図４は、管理サーバ２０の動作を説明する図である。 <Operation>
FIG. 4 is a diagram illustrating the operation of the management server 20.
　管理サーバ２０は、ユーザ端末１０から輸送依頼を受信すると（Ｓ３０１）、移動体３を予約するとともに（Ｓ３０２）、質問をユーザ端末１０に送信して回答をユーザ端末１０から受信する問診を行う（Ｓ３０３）。管理サーバ２０は、来院事由を取得する（Ｓ３０４）。来院事由は、問診の回答（例えば主訴）から抽出するようにしてもよいし、問診の回答に基づいて推定するようにしてもよいし、来院事由の入力を問診とは別途受け付けるようにしてもよい。 When the management server 20 receives a transportation request from the user terminal 10 (S301), it makes a reservation for the mobile object 3 (S302), and conducts an interview in which questions are sent to the user terminal 10 and answers are received from the user terminal 10 (S301). S303). The management server 20 acquires the reason for visiting the hospital (S304). The reason for visiting the hospital may be extracted from the answers to the interview (for example, chief complaint), it may be estimated based on the answers to the interview, or the reason for visiting the hospital may be input separately from the interview. good.
　管理サーバ２０は、来院事由、主訴、病気、怪我、治療が設定されていない説明情報を説明情報記憶部２３１から読み出し（Ｓ３０５）、動物種及び来院事由に対応する説明情報を説明情報記憶部２３１から読み出し（Ｓ３０６）、問診における回答に基づいて、動物患者１の病気、怪我、治療を推定して（Ｓ３０７）、推定結果に対応する説明情報を説明情報記憶部２３１から読み出す（Ｓ３０８）。管理サーバ２０は、Ｓ３０８、Ｓ３０７、Ｓ３０５で読み出した説明情報を移動体端末３１に送信して、移動体３内の表示装置３２に表示させる（Ｓ３０９）。なお、管理サーバ２０は、移動体３が動物患者１を乗せてから獣医療機関（来院時、帰宅時には自宅）に到着するまでの間に、説明情報を表示装置３２に表示させるようにすることができる。 The management server 20 reads explanatory information in which the reason for visit, chief complaint, illness, injury, and treatment are not set from the explanatory information storage unit 231 (S305), and stores the explanatory information corresponding to the animal species and reason for visit from the explanatory information storage unit 231. (S306), the disease, injury, and treatment of the animal patient 1 are estimated based on the answers in the interview (S307), and explanatory information corresponding to the estimation results is read from the explanatory information storage unit 231 (S308). The management server 20 transmits the explanation information read in S308, S307, and S305 to the mobile terminal 31, and displays it on the display device 32 in the mobile body 3 (S309). Note that the management server 20 causes the display device 32 to display explanatory information from when the mobile object 3 picks up the animal patient 1 until it arrives at the veterinary medical institution (at the time of visiting the hospital and at home when returning home). Can be done.
　以上のようにして、本実施形態の獣医療支援システムによれば、従来は獣医療機関に到着後にされていた説明を移動中の移動体３の中で受けることができるので、獣医療機関到着後には動物患者１に対する治療や検査、予防接種などを効率的に行うことができる。 As described above, according to the veterinary medical support system of the present embodiment, explanations that were conventionally given after arriving at a veterinary medical institution can be received in the moving vehicle 3. Afterwards, the animal patient 1 can be efficiently treated, tested, vaccinated, etc.
　以上、本実施形態について説明したが、上記実施形態は本発明の理解を容易にするためのものであり、本発明を限定して解釈するためのものではない。本発明は、その趣旨を逸脱することなく、変更、改良され得ると共に、本発明にはその等価物も含まれる。 Although the present embodiment has been described above, the above embodiment is for facilitating the understanding of the present invention, and is not intended to be interpreted as limiting the present invention. The present invention may be modified and improved without departing from the spirit thereof, and the present invention also includes equivalents thereof.
　　１０　ユーザ端末
　　２０　管理サーバ
　　３０　獣医療機関端末
　　３１　移動体端末
　　３２　表示装置 10 User terminal 20 Management server 30 Veterinary medical institution terminal 31 Mobile terminal 32 Display device

Claims (7)

  1. 　獣医療機関に来院する動物患者の飼主に対して伝達するべき説明情報を記憶する記憶部と、
    　前記動物患者の前記獣医療機関への輸送の依頼を受け付ける輸送受付部と、
    　前記依頼に応じて前記動物患者を輸送する移動体を出発させるように指示する予約部と、
    　前記移動体による前記動物患者の輸送中に、前記移動体の中に配置される表示装置に前記説明情報を表示する説明表示部と、
    　を備えることを特徴とする獣医療支援システム。     a memory unit that stores explanatory information to be conveyed to owners of animal patients visiting a veterinary medical institution;
    a transportation reception department that receives requests for transportation of the animal patient to the veterinary medical institution;
    a reservation unit that instructs a moving body to transport the animal patient to depart in response to the request;
    an explanation display unit that displays the explanation information on a display device disposed in the moving body while the animal patient is being transported by the moving body;
    A veterinary medical support system characterized by comprising:
  2. 　請求項１に記載の獣医療支援システムであって、
    　前記記憶部は、動物種に対応付けて前記説明情報を記憶し、
    　前記説明表示部は、前記動物患者の前記動物種に対応する前記説明情報を前記記憶部から読み出して前記表示装置に表示すること、
    　を特徴とする獣医療支援システム。     The veterinary medical support system according to claim 1,
    The storage unit stores the explanatory information in association with an animal species,
    The explanation display unit reads the explanation information corresponding to the animal species of the animal patient from the storage unit and displays it on the display device;
    A veterinary medical support system featuring:
  3. 　請求項１又は２に記載の獣医療支援システムであって、
    　前記記憶部は、来院事由に対応付けて前記説明情報を記憶し、
    　前記動物患者の前記来院事由を取得する来院事由取得部をさらに備え、
    　前記説明表示部は、取得した前記来院事由に対応する前記説明情報を前記記憶部から読み出して前記表示装置に表示すること、
    　を特徴とする獣医療支援システム。     The veterinary medical support system according to claim 1 or 2,
    The storage unit stores the explanatory information in association with the reason for visiting the hospital,
    further comprising a visit reason acquisition unit that acquires the visit reason of the animal patient,
    The explanation display section reads out the explanation information corresponding to the acquired reason for visiting the hospital from the storage section and displays it on the display device;
    A veterinary medical support system featuring:
  4. 　請求項３に記載の獣医療支援システムであって、
    　前記飼主に前記動物患者に関する質問を送信し、前記質問に対する回答を受け付ける問診部をさらに備え、
    　前記来院事由取得部は、前記回答に基づいて前記来院事由を推定すること、
    　を特徴とする獣医療支援システム。     The veterinary medical support system according to claim 3,
    further comprising an inquiry section that sends questions regarding the animal patient to the owner and receives answers to the questions;
    The hospital visit reason acquisition unit estimates the hospital visit reason based on the answer;
    A veterinary medical support system featuring:
  5. 　請求項１又は２に記載の獣医療支援システムであって、
    　前記記憶部は、病気、怪我又は治療に対応付けて前記説明情報を記憶し、
    　前記飼主に前記動物患者に関する質問を送信し、前記質問に対する回答を受け付ける問診部と、
    　前記回答に基づいて前記動物患者について可能性のある前記病気、怪我又は治療を推定する推定部と、
    　を備え、
    　前記説明表示部は、推定した前記病気、怪我又は治療に対応する前記説明情報を前記記憶部から読み出して前記表示装置に表示すること、
    　を特徴とする獣医療支援システム。     The veterinary medical support system according to claim 1 or 2,
    The storage unit stores the explanatory information in association with an illness, injury, or treatment;
    an inquiry department that sends questions regarding the animal patient to the owner and receives answers to the questions;
    an estimation unit that estimates the possible disease, injury or treatment for the animal patient based on the answer;
    Equipped with
    The explanation display section reads out the explanation information corresponding to the estimated disease, injury, or treatment from the storage section and displays it on the display device;
    A veterinary medical support system featuring:
  6. 　獣医療機関に来院する動物患者の飼主に対して伝達するべき説明情報を記憶部に記憶するステップと、
    　前記動物患者の前記獣医療機関への輸送の依頼を受け付けるステップと、
    　前記依頼に応じて前記動物患者を輸送する移動体を出発させるように指示するステップと、
    　前記移動体による前記動物患者の輸送中に、前記移動体の中に配置される表示装置に前記説明情報を表示するステップと、
    　をコンピュータが実行することを特徴とする獣医療支援方法。     storing explanatory information to be conveyed to the owner of an animal patient visiting a veterinary medical institution in a storage unit;
    accepting a request for transportation of the animal patient to the veterinary medical institution;
    instructing a moving body for transporting the animal patient to depart in response to the request;
    displaying the explanatory information on a display device disposed within the mobile body during transportation of the animal patient by the mobile body;
    A veterinary medical assistance method characterized in that a computer performs the following.
  7. 　獣医療機関に来院する動物患者の飼主に対して伝達するべき説明情報を記憶部に記憶するステップと、
    　前記動物患者の前記獣医療機関への輸送の依頼を受け付けるステップと、
    　前記依頼に応じて前記動物患者を輸送する移動体を出発させるように指示するステップと、
    　前記移動体による前記動物患者の輸送中に、前記移動体の中に配置される表示装置に前記説明情報を表示するステップと、
    　をコンピュータに実行させるためのプログラム。     storing explanatory information to be conveyed to the owner of an animal patient visiting a veterinary medical institution in a storage unit;
    accepting a request for transportation of the animal patient to the veterinary medical institution;
    instructing a moving body for transporting the animal patient to depart in response to the request;
    displaying the explanatory information on a display device disposed within the mobile body during transportation of the animal patient by the mobile body;
    A program that causes a computer to execute
PCT/JP2022/012862 2022-03-18 2022-03-18 Veterinary treatment assistance system, veterinary treatment assistance method, and program WO2023175972A1 (en)

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Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2002342461A (en) * 2001-05-18 2002-11-29 Venture Link Takuto:Kk Emergency medical system for animal
JP2018073107A (en) * 2016-10-28 2018-05-10 トヨタ自動車株式会社 Transportation system and method for providing information

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2002342461A (en) * 2001-05-18 2002-11-29 Venture Link Takuto:Kk Emergency medical system for animal
JP2018073107A (en) * 2016-10-28 2018-05-10 トヨタ自動車株式会社 Transportation system and method for providing information

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