WO2023162109A1 - Veterinary care assistance system, veterinary care assistance method, and program - Google Patents

Veterinary care assistance system, veterinary care assistance method, and program Download PDF

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WO2023162109A1
WO2023162109A1 PCT/JP2022/007729 JP2022007729W WO2023162109A1 WO 2023162109 A1 WO2023162109 A1 WO 2023162109A1 JP 2022007729 W JP2022007729 W JP 2022007729W WO 2023162109 A1 WO2023162109 A1 WO 2023162109A1
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animal
information
answer
veterinary
unit
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PCT/JP2022/007729
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French (fr)
Japanese (ja)
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純 岡崎
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株式会社Peco
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Priority to JP2022540801A priority Critical patent/JP7157506B1/en
Priority to PCT/JP2022/007729 priority patent/WO2023162109A1/en
Priority to JP2022159141A priority patent/JP2023123335A/en
Publication of WO2023162109A1 publication Critical patent/WO2023162109A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
    • G16H10/20—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for electronic clinical trials or questionnaires
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02A—TECHNOLOGIES FOR ADAPTATION TO CLIMATE CHANGE
    • Y02A40/00—Adaptation technologies in agriculture, forestry, livestock or agroalimentary production
    • Y02A40/70—Adaptation technologies in agriculture, forestry, livestock or agroalimentary production in livestock or poultry

Definitions

  • the present invention relates to a veterinary medical support system, a veterinary medical support method, and a program.
  • Patent Document 1 discloses a system for emergency transportation of animals.
  • the present invention was made in view of this background, and aims to provide a technique that can provide animal patients with appropriate means of transportation.
  • the main invention of the present invention for solving the above problems is a system for supporting veterinary medicine, comprising: an inquiry section for transmitting questions to animal owners and receiving answers to the questions; and outputting the answers. a response output unit that acquires behavior information indicating whether to inform the veterinarian's decision without having the animal come to the hospital, to collect the specimen of the animal, or to have the animal come to the hospital; and a reservation unit that reserves a mobile body for transporting the animal when the behavior information indicates collection of the specimen or previous visit to the hospital.
  • animal patients can be provided with appropriate means of transportation.
  • FIG. 3 is a diagram showing an example hardware configuration of a management server 20;
  • FIG. 3 is a diagram showing an example of software configuration of a management server 20;
  • FIG. 4 is a diagram for explaining the operation of a management server 20;
  • FIG. 3 is a diagram showing an example hardware configuration of a management server 20;
  • FIG. 3 is a diagram showing an example of software configuration of a management server 20;
  • FIG. 4 is a diagram for explaining the operation of a management server 20;
  • FIG. 3 is a diagram showing an example hardware configuration of a management server 20;
  • FIG. 3 is a diagram showing an example of software configuration of a management server 20;
  • FIG. 4 is a diagram for explaining the operation of a management server 20;
  • FIG. 3 is a diagram showing an example hardware configuration of a management server 20;
  • FIG. 3 is a diagram showing an example of software configuration of a management server 20;
  • FIG. 4 is a diagram for explaining the operation of a management server 20;
  • a system for supporting veterinary medicine a questioning unit that transmits questions to the owner of the animal and receives answers to the questions; an answer output unit that outputs the answer; a behavior information acquisition unit that acquires behavior information indicating whether to convey the judgment of a veterinarian without having the animal come to the hospital, to collect the specimen of the animal, or to have the animal come to the hospital; a reservation unit that reserves a vehicle for transporting the animal when the behavior information indicates collection of the specimen or previous visit to the hospital;
  • a veterinary medical support system comprising: [Item 2] The veterinary medical support system according to item 1, further comprising a determination information storage unit that stores determination information for determining the action information in association with the answer; the action information acquisition unit reading the decision information corresponding to the received answer from the decision information storage unit and determining the action information based on the read decision information;
  • a veterinary medical support system characterized by:
  • the veterinary medical support system of this embodiment reserves a mobile body 3 that transports the animal patient 1 (and the owner 2) between the home and the veterinary time (the mobile body 3 is reserved for the animal patient 1 (and ) is performed for the owner 2).
  • the mobile object 3 is, for example, an automobile.
  • Fig. 1 is a diagram showing an example of the overall configuration of a veterinary medical support system.
  • the veterinary medical support system of this embodiment includes a management server 20 .
  • the management server 20 is communicably connected to the user terminal 10 and the veterinary institution terminal 30 via a communication network.
  • the communication network is, for example, the Internet, and is constructed by a public telephone line network, a mobile telephone line network, a wireless communication path, Ethernet (registered trademark), and the like.
  • the user terminal 10 is a computer operated by the owner 2, such as a smartphone, tablet computer, or personal computer.
  • the user terminal 10 can have a camera function.
  • the owner 2 can operate the user terminal 10 to send a request to the management server 20 to transport the animal patient 1 to the veterinary medical institution by the mobile body 3 (hereinafter referred to as a transport request).
  • the owner 2 can operate the user terminal 10 to answer the inquiry.
  • the veterinary institution terminal 30 is a computer operated by an employee of the veterinary institution, such as a smartphone, tablet computer, or personal computer.
  • Veterinary institution personnel include, for example, veterinarians, nurses 4, staff 5, and the like.
  • the veterinary medical institution terminal 30 can receive the message from the management server 20 and output it to the worker.
  • the management server 20 may be a general-purpose computer such as a workstation or personal computer, or may be logically realized by cloud computing.
  • the management server 20 can conduct an interview in response to a transport request from the user terminal 10 and transmit the interview result to the veterinary medical institution terminal 30 .
  • the owner 2 when making a reservation for the mobile body 3, an interview is conducted with respect to the owner 2 to inquire about the condition of the animal patient 1. It decides whether to collect the specimen 1 or to have the animal patient 1 come to the veterinary clinic as requested. When it is decided to visit the hospital, the mobile body 3 is reserved.
  • Telemedicine refers to communicating the decisions of veterinarians without transporting animal patients to veterinary institutions.
  • the veterinarian and the owner 2 may converse by phone or video call, or the veterinarian's decision may be communicated to the owner 2 by e-mail, chat, text message, or the like.
  • the veterinarian's judgment may be made only from the result of the interview, or the owner 2 may send a photograph or video taken of the user terminal 10 to the veterinary institution terminal 30, and make a judgment based on this image. may be made.
  • Collecting specimens means collecting specimens such as blood, urine, and excrement and bringing them back to the veterinary medical institution.
  • a veterinary medical institution (or an external institution entrusted by the veterinary medical institution) can test the sample, and the test results can be transmitted to the user terminal 10 .
  • a visit to a veterinary institution can be proposed.
  • FIG. 2 is a diagram showing a hardware configuration example of the management server 20. As shown in FIG. Note that the illustrated configuration is an example, and other configurations may be employed.
  • the management server 20 includes a CPU 201 , a memory 202 , a storage device 203 , a communication interface 204 , an input device 205 and an output device 206 .
  • the storage device 203 is, for example, a hard disk drive, solid state drive, flash memory, etc., which stores various data and programs.
  • the communication interface 204 is an interface for connecting to the communication network 3, and includes, for example, an adapter for connecting to Ethernet (registered trademark), a modem for connecting to a public telephone network, and a wireless communication device for performing wireless communication.
  • the input device 205 is, for example, a keyboard, mouse, touch panel, button, microphone, etc. for inputting data.
  • the output device 206 is, for example, a display, printer, speaker, or the like that outputs data.
  • Each functional unit of the management server device 20, which will be described later, is implemented by the CPU 201 reading out a program stored in the storage device 203 into the memory 202 and executing it. It is implemented as part of the storage area provided by 203 .
  • FIG. 3 is a diagram showing a software configuration example of the management server 20.
  • the management server 20 includes an owner information storage unit 231, an animal information storage unit 232, a medical institution information storage unit 233, a mobile unit information storage unit 234, a transport reservation information storage unit 235, a question storage unit 236, an answer storage unit 237, and determination information.
  • a storage unit 238 , a worker information storage unit 239 , a transportation request reception unit 211 , an inquiry unit 212 , an answer output unit 213 , an action information acquisition unit 214 , a determination unit 215 and a reservation unit 216 are provided.
  • the owner information storage unit 231 stores information about the owner 2 (hereinafter referred to as owner information).
  • the owner information can include the name, address, contact information, etc. of the owner 2 in association with the owner ID that identifies the owner 2 .
  • the animal information storage unit 232 stores information about the animal patient 1 (hereinafter referred to as animal information).
  • the animal information includes an owner ID indicating an owner 2 of the animal patient 1, a medical institution ID indicating a veterinary medical institution where the animal patient 1 consults, and an animal ID identifying the animal patient 1. Names, animal species and breeds, etc. can be included.
  • the medical institution information storage unit 233 stores information on veterinary medical institutions (hereinafter referred to as medical institution information).
  • the medical institution information can include the name and address of the veterinary medical institution in association with the medical institution ID that identifies the veterinary medical institution.
  • the mobile body information storage unit 234 stores information about the mobile body 3 (hereinafter referred to as mobile body information).
  • the mobile body information may include the location where the mobile body 3 is waiting (waiting place), the capacity of the mobile body 3, and the functions provided by the mobile body 3 in association with the mobile body ID that identifies the mobile body 3. can.
  • the capacity of the mobile body 3 may be, for example, the capacity of humans, the capacity may be set for each animal species, or the number of animals for each animal species may be set in association with the number of humans (the number of owners). You may make it set the capacity
  • the mobile body 3 has various functions such as presence/absence of a ventilator and an examination device, which are used for various treatments necessary for the animal patient 1 at home or on the way from the home to the veterinary medical institution. You can set the presence or absence of the function of
  • the transportation reservation information storage unit 235 stores information related to the reservation of the mobile unit 3 (hereinafter referred to as transportation reservation information).
  • the transportation reservation information can include a medical institution ID indicating a veterinary medical institution, an owner ID indicating an owner 2, a visit flag, boarding date and time, and a crew member ID in association with a mobile ID that identifies the mobile 3.
  • the hospital visit flag indicates whether or not the animal is being transported from home to a veterinary medical institution. For example, if the visit flag is "true", it means that the transportation is from home to a veterinary medical institution.
  • the visit flag is "false"
  • it indicates that the transportation is from the veterinary institution to the home that is, from the address of the medical institution information corresponding to the medical institution ID to the owner ID
  • the boarding date and time is the date and time when the animal patient 1 is scheduled to be placed on the mobile body 3 at the departure point (home address or veterinary medical institution address).
  • the crew member ID is a worker ID indicating a worker of a veterinary medical institution who is scheduled to board the mobile object 3 .
  • the worker ID indicating the nurse 4 is set (assigned) to the crew member ID.
  • a veterinarian or a nurse 4 may be assigned as a flight attendant depending on the condition of the animal patient 1 estimated from the interview result. Otherwise, staff 5 other than veterinarians and nurses 4 may be assigned as crew members.
  • the question storage unit 236 stores information including questions related to medical interviews (hereinafter referred to as question information).
  • the question information includes a question ID that identifies a question, an animal species and breed targeted by the question, in association with a medical institution ID that identifies a veterinary medical institution and an interview ID that indicates an interview conducted at the veterinary medical institution. (Either animal species or breed may be omitted.), and question content.
  • the question storage unit 231 may manage a plurality of medical interviews in association with, for example, medical institution IDs, animal species, and breeds.
  • the question content may include answer options.
  • the question content includes questions that are expected to be answered in free text, questions that are expected to be answered by selecting one or more from 2 or 3 or more options, and values within a predetermined range (real numbers or integers). This can include questions to be answered, etc.
  • the answer is to select one of the options.
  • the answer storage unit 237 stores information including answers to questions (hereinafter referred to as answer information).
  • the reply information includes an owner ID indicating the owner who responded, an animal ID indicating an animal patient, a medical institution ID indicating a veterinary medical institution, the date and time of the reply, and the content of the reply from the owner 2 to the question.
  • the content of the answer may be an image. That is, an image (still image or moving image) taken of the animal patient 1 by the owner 2 using the camera of the user terminal 10 may be the response content.
  • the decision information storage unit 238 decides information (hereinafter referred to as action information) indicating whether to perform telemedicine, collect the sample of the animal patient 1, or have the animal patient 1 visit the veterinary institution as requested.
  • information hereinafter referred to as determination information
  • Decision information can include behavioral information in association with animal species, breed, and answers to questions in interviews. The breed may be omitted. An answer may be a combination of multiple answers. Questions can also be included in the decision information.
  • the worker information storage unit 239 stores information about workers in veterinary medical institutions (hereinafter referred to as worker information). Particularly in this embodiment, the worker information storage unit 239 can store worker information about nurses who can collect specimens.
  • the worker information includes the name of the worker, qualifications possessed by the worker (including veterinarian, nurse, anesthesiologist, operation of inspection equipment, etc.) in association with the worker ID that identifies the worker. , can include available work.
  • the work that can be handled can include collection of specimens, determination of the state of the animal patient 1, operation of the mobile body 1, and the like.
  • the transportation request receiving unit 211 receives a transportation request from the user terminal 10.
  • an owner ID indicating the owner 2 an animal ID indicating the animal patient 1, and a medical institution ID indicating the veterinary medical institution are set.
  • the transport request receiving section 211 can read out the owner ID corresponding to the animal ID from the animal information storage section 232 . If the animal ID is not set in the transport request, the transport request receiving unit 211 can inquire of the user terminal 10 about the animal ID. The desired date and time (or desired period) for the medical examination may be set in the transportation request.
  • the inquiry unit 212 conducts an inquiry regarding the animal patient 1.
  • the inquiry unit 212 can transmit questions to the owner 2 of the animal patient 1 and receive answers to the questions.
  • the inquiry unit 212 can, for example, transmit questions stored in the question storage unit 236 to the user terminal 10 and receive answers to the questions from the user terminal 10 .
  • the inquiry unit 212 may, for example, transmit one question, receive an answer to the question, and determine the next question according to the answer, or may transmit a plurality of questions at once, Answers to multiple questions may be received.
  • the inquiry unit 212 can register the received answers in the answer storage unit 237 in association with the owner ID indicating the owner, the animal ID indicating the animal patient, the medical institution ID indicating the veterinary medical institution, and the date and time.
  • the answer output unit 213 outputs the answer from the owner 2 to the question from the medical interview.
  • the reply output unit 213 can output the reply to the inquiry to the veterinary medical institution terminal 30 .
  • the behavior information acquisition unit 214 acquires behavior information.
  • the behavior information acquisition unit 214 can receive an input of behavior information from the veterinary medical institution terminal 30 that has output the answers to the medical questions.
  • the behavior information acquisition unit 214 can, for example, present options of "remote medical care”, “specimen collection”, and “visit hospital”, and allow the worker of the veterinary medical institution who browsed the interview results (answers) to select an option. .
  • the determination unit 215 can determine the action information of remote medical care, sample collection, or hospital visit according to the answer. Note that the determination unit 215 may be omitted. If action information corresponding to the answer is registered in the determination information storage unit 238, the determination unit 215 can acquire the action information.
  • the determination unit 215 can also determine behavior information using a learning model learned by machine learning.
  • the management server 20 can include a model storage unit that stores learning models.
  • a learning model is created and updated by performing machine learning, for example, using animal species (breeds may be added) and answers to questions as feature values, and behavioral information determined by veterinary medical institution workers as teacher data. can do.
  • the determination unit 215 can infer behavioral information by providing the animal species (and breed) of the animal patient 1 and the answer to the learning model.
  • the behavior information acquisition unit 214 can output the behavior information determined by the determination unit 215 to the veterinary medical institution terminal 30 and obtain confirmation (approval or correction of the output behavior information) from the staff of the veterinary medical institution.
  • the reservation unit 216 reserves the mobile body 3 that transports the patient animal 1 when the behavior information is sample collection or hospital visit.
  • the reservation unit 216 can create transportation reservation information and register it in the transportation reservation information storage unit 235 .
  • the reservation unit 216 may set the current time as the boarding date and time, or if the desired date and time for medical examination is set in the transport request, the desired date and time or a predetermined time from the desired date and time (for example, veterinary medicine The time taken from the institution to the animal patient's address) may be set as the boarding date and time.
  • the reservation unit 216 can assign the nurse 4 as a crew member of the mobile object 3 when the action information is specimen collection.
  • the reservation unit 216 refers to the worker information storage unit 239 to identify a worker who is qualified as a nurse, and transfers the worker ID indicating the worker who has been identified to the worker.
  • the nurse 4 can be assigned as a crew member of the moving body 3 by setting the crew member ID in the reservation information.
  • FIG. 4 is a diagram for explaining the operation of the management server 20. As shown in FIG. 4
  • the management server 20 When the management server 20 receives a transportation request from the user terminal 10 of the owner 2 of the animal patient 1 (S301), it asks the owner 2 about the animal patient 1 (S302). For example, the management server 20 identifies the animal species and breed corresponding to the animal ID of the transport request from the animal information storage unit 232, and asks questions corresponding to the identified animal species and breed and the medical institution ID set in the transport request. The content can be read out from the question information storage unit 236 and transmitted to the user terminal 10, and an answer to the question can be received from the user terminal 10. FIG.
  • the management server 20 acquires behavior information according to the result of the medical interview (answer) (S303). As described above, the management server 20 may output the response to the veterinary medical institution terminal 30 and accept input of behavior information from the staff of the veterinary medical institution, or may receive behavior information based on the response. You may make it decide and have the worker of a veterinary medical institution confirm the determined action information.
  • the management server 20 reserves the mobile unit 3 with the nurse 4 as the crew member (S305).
  • the management server 20 can retrieve a nurse-qualified worker from the worker information storage unit 239 and set the retrieved worker ID as the crew member ID in the transportation reservation information.
  • the management server 20 stores the ID of the mobile body 3 located at the veterinary medical institution (mobile body information whose standby location is the veterinary medical institution) between the current date and time and the date and time after a predetermined time. If the transportation reservation information of the boarding date and time exists in the transportation reservation information storage unit 235, for example, the new boarding date and time may be changed to a date and time after a predetermined time from the registered boarding date and time. Alternatively, a reservation may be made for the moving body 3 whose waiting place is another medical institution.
  • the management server 20 reserves the mobile body 3 with an arbitrary worker as a crew member (S307). .
  • the management server 20 terminates the process without making a reservation for the mobile unit 3.
  • an interview is conducted in response to a transport request, and based on the interview result, it is determined whether or not there is a need to visit the hospital. A reservation can be made so that the moving body 3 is moved to the owner 2 when necessary.
  • the moving body 3 can be reserved to move the nurse 4 when sample collection is required.
  • the animal patient 1 can be treated without moving to a veterinary medical institution. Therefore, the animal patient 1 and the owner 2 do not have to bear the burden of moving, and congestion in the veterinary medical institution can be expected to be alleviated.

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Abstract

[Problem] To make it possible to provide an appropriate transportation means for an animal patient. [Solution] Provided is a system for assisting veterinary care, wherein the system is characterized by comprising: a medical interview unit that sends questions to the owner of an animal, and that receives responses to the questions; a response output unit that outputs the responses; an action information acquisition unit that acquires action information indicating whether to convey the conclusion of a veterinarian without requiring the animal to visit a clinic, collect a specimen from the animal, or require the animal to visit the clinic; and an appointment unit that reserves a mobile body for transporting the animal if the action information indicates to collect a specimen or require a clinic visit.

Description

獣医療支援システム、獣医療支援方法及びプログラムVeterinary Medical Support System, Veterinary Medical Support Method and Program
　本発明は、獣医療支援システム、獣医療支援方法及びプログラムに関する。 The present invention relates to a veterinary medical support system, a veterinary medical support method, and a program.
　特許文献１には動物の緊急搬送を行うシステムが開示されている。 Patent Document 1 discloses a system for emergency transportation of animals.
特開２００２－３４２４６１号公報JP-A-2002-342461
　動物患者に対して輸送手段を提供することは重要である。しかし、通院するまでもない状態の患者動物まで全て輸送することは飼主にとっても獣医療機関にとっても負担が大きい。 It is important to provide transportation for animal patients. However, it is a heavy burden for both the owner and the veterinary institution to transport all patient animals that do not need to go to the hospital.
　本発明はこのような背景を鑑みてなされたものであり、動物患者に適切な輸送手段を提供することができる技術を提供することを目的とする。 The present invention was made in view of this background, and aims to provide a technique that can provide animal patients with appropriate means of transportation.
　上記課題を解決するための本発明の主たる発明は、獣医療を支援するシステムであって、動物の飼い主に対して質問を送信し、前記質問に対する回答を受信する問診部と、前記回答を出力する回答出力部と、前記動物を来院させずに獣医師の判断を伝えるか、前記動物の検体を回収するか、前記動物を来院させるかを示す行動情報を取得する行動情報取得部と、前記行動情報が前記検体を回収すること又は前回来院させることを示す場合に、前記動物を輸送する移動体を予約する予約部と、を備えることを特徴とする。 The main invention of the present invention for solving the above problems is a system for supporting veterinary medicine, comprising: an inquiry section for transmitting questions to animal owners and receiving answers to the questions; and outputting the answers. a response output unit that acquires behavior information indicating whether to inform the veterinarian's decision without having the animal come to the hospital, to collect the specimen of the animal, or to have the animal come to the hospital; and a reservation unit that reserves a mobile body for transporting the animal when the behavior information indicates collection of the specimen or previous visit to the hospital.
　その他本願が開示する課題やその解決方法については、発明の実施形態の欄及び図面により明らかにされる。 Other problems disclosed by the present application and their solutions will be clarified in the section of the embodiment of the invention and the drawings.
　本発明によれば、動物患者に適切な輸送手段を提供することができる。 According to the present invention, animal patients can be provided with appropriate means of transportation.
獣医療支援システムの全体構成例を示す図である。It is a figure which shows the whole structural example of a veterinary medical support system. 管理サーバ２０のハードウェア構成例を示す図である。3 is a diagram showing an example hardware configuration of a management server 20; FIG. 管理サーバ２０のソフトウェア構成例を示す図である。3 is a diagram showing an example of software configuration of a management server 20; FIG. 管理サーバ２０の動作について説明する図である。4 is a diagram for explaining the operation of a management server 20; FIG.
＜発明の概要＞
　本発明の実施形態の内容を列記して説明する。本発明は、たとえば、以下のような構成を備える。
［項目１］
　獣医療を支援するシステムであって、
　動物の飼い主に対して質問を送信し、前記質問に対する回答を受信する問診部と、
　前記回答を出力する回答出力部と、
　前記動物を来院させずに獣医師の判断を伝えるか、前記動物の検体を回収するか、前記動物を来院させるかを示す行動情報を取得する行動情報取得部と、
　前記行動情報が前記検体を回収すること又は前回来院させることを示す場合に、前記動物を輸送する移動体を予約する予約部と、
　を備えることを特徴とする獣医療支援システム。
［項目２］
　項目１に記載の獣医療支援システムであって、
　前記回答に対応付けて前記行動情報を決定するための決定情報を記憶する決定情報記憶部をさらに備え、
　前記行動情報取得部は、受信した前記回答に対応する前記決定情報を前記決定情報記憶部から読み出し、読み出した前記決定情報に基づいて前記行動情報を決定すること、
　を特徴とする獣医療支援システム。
［項目３］
　項目１又は２に記載の獣医療支援システムであって、
　前記検体の回収を行うことが可能な看護師を特定する情報を記憶する記憶部と、
　前記行動情報が前記検体を回収する場合に、前記記憶部を参照して、前記移動体により前記検体を回収しに行く看護師を決定するアサイン部と、
　をさらに備えることを特徴とする獣医療支援システム。
［項目４］
　項目１ないし３のいずれか１項に記載の獣医療支援システムであって、
　前記回答に基づいて前記行動情報を判定する判定部をさらに備え、
　前記行動情報取得部は、判定結果を獣医療関係者に対して出力し、前記獣医療関係者から前記行動情報の入力を受け付けること、
　を特徴とする獣医療支援システム。
［項目５］
　獣医療を支援する方法であって、
　動物の飼い主に対して質問を送信し、前記質問に対する回答を受信するステップと、
　前記回答を出力するステップと、
　前記動物を来院させずに獣医師の判断を伝えるか、前記動物の検体を回収するか、前記動物を来院させるかを示す行動情報を取得するステップと、
　前記行動情報が前記検体を回収すること又は前回来院させることを示す場合に、前記動物を輸送する移動体を予約するステップと、
　をコンピュータが実行することを特徴とする獣医療支援方法。
［項目６］
　獣医療を支援するためのプログラムであって、
　動物の飼い主に対して質問を送信し、前記質問に対する回答を受信するステップと、
　前記回答を出力するステップと、
　前記動物を来院させずに獣医師の判断を伝えるか、前記動物の検体を回収するか、前記動物を来院させるかを示す行動情報を取得するステップと、
　前記行動情報が前記検体を回収すること又は前回来院させることを示す場合に、前記動物を輸送する移動体を予約するステップと、
　をコンピュータに実行させるためのプログラム。 <Overview of the invention>
The contents of the embodiments of the present invention are listed and explained. The present invention has, for example, the following configurations.
[Item 1]
A system for supporting veterinary medicine,
a questioning unit that transmits questions to the owner of the animal and receives answers to the questions;
an answer output unit that outputs the answer;
a behavior information acquisition unit that acquires behavior information indicating whether to convey the judgment of a veterinarian without having the animal come to the hospital, to collect the specimen of the animal, or to have the animal come to the hospital;
a reservation unit that reserves a vehicle for transporting the animal when the behavior information indicates collection of the specimen or previous visit to the hospital;
A veterinary medical support system comprising:
[Item 2]
The veterinary medical support system according to item 1,
further comprising a determination information storage unit that stores determination information for determining the action information in association with the answer;
the action information acquisition unit reading the decision information corresponding to the received answer from the decision information storage unit and determining the action information based on the read decision information;
A veterinary medical support system characterized by:
[Item 3]
The veterinary medical support system according to item 1 or 2,
A storage unit that stores information specifying a nurse who can collect the sample,
an assigning unit that refers to the storage unit and determines a nurse who will go to collect the specimen by the moving body when the behavior information indicates that the specimen is to be collected;
A veterinary medical support system, further comprising:
[Item 4]
The veterinary medical support system according to any one of items 1 to 3,
Further comprising a determination unit that determines the behavior information based on the answer,
The behavior information acquisition unit outputs determination results to veterinary medical personnel and receives input of the behavior information from the veterinary medical personnel;
A veterinary medical support system characterized by:
[Item 5]
A method of assisting veterinary medicine, comprising:
sending a question to an animal owner and receiving an answer to said question;
outputting the answer;
obtaining behavioral information indicating whether to communicate a veterinarian's decision without bringing the animal to the clinic, to collect a specimen of the animal, or to bring the animal to the clinic;
reserving a vehicle to transport the animal when the behavior information indicates that the specimen will be collected or that the animal will be visited at a previous hospital;
A method for supporting veterinary medicine, characterized in that a computer executes
[Item 6]
A program to support veterinary medicine, comprising:
sending a question to an animal owner and receiving an answer to said question;
outputting the answer;
obtaining behavioral information indicating whether to communicate a veterinarian's decision without bringing the animal to the clinic, to collect a specimen of the animal, or to bring the animal to the clinic;
reserving a vehicle to transport the animal when the behavior information indicates that the specimen will be collected or that the animal will be visited at a previous hospital;
A program that causes a computer to run
＜システムの概要＞
　以下、本発明の一実施形態に係る獣医療支援システムについて説明する。本実施形態の獣医療支援システムは、自宅と獣医療時間との間で動物患者１（及び飼主２）を輸送する移動体３の予約（移動体３を特定の期間中、動物患者１（及び飼主２）のために利用可能に設定することをいう。）を行う。移動体３は例えば自動車である。 <Overview of the system>
A veterinary medical support system according to an embodiment of the present invention will be described below. The veterinary medical support system of this embodiment reserves a mobile body 3 that transports the animal patient 1 (and the owner 2) between the home and the veterinary time (the mobile body 3 is reserved for the animal patient 1 (and ) is performed for the owner 2). The mobile object 3 is, for example, an automobile.
　図１は、獣医療支援システムの全体構成例を示す図である。本実施形態の獣医療支援システムは、管理サーバ２０を含んで構成される。管理サーバ２０は、ユーザ端末１０及び獣医療機関端末３０と通信ネットワークを介して通信可能に接続される。通信ネットワークは、たとえばインターネットであり、公衆電話回線網や携帯電話回線網、無線通信路、イーサネット（登録商標）などにより構築される。 Fig. 1 is a diagram showing an example of the overall configuration of a veterinary medical support system. The veterinary medical support system of this embodiment includes a management server 20 . The management server 20 is communicably connected to the user terminal 10 and the veterinary institution terminal 30 via a communication network. The communication network is, for example, the Internet, and is constructed by a public telephone line network, a mobile telephone line network, a wireless communication path, Ethernet (registered trademark), and the like.
　ユーザ端末１０は、飼主２が操作するコンピュータであり、例えばスマートフォンやタブレットコンピュータ、パーソナルコンピュータなどである。ユーザ端末１０はカメラ機能を備えることができる。飼主２はユーザ端末１０を操作して管理サーバ２０に対して動物患者１を移動体３により獣医療機関まで輸送する依頼（以下、輸送依頼という。）を送信することができる。また、飼主２は、ユーザ端末１０を操作して問診に対する回答を行うことができる。 The user terminal 10 is a computer operated by the owner 2, such as a smartphone, tablet computer, or personal computer. The user terminal 10 can have a camera function. The owner 2 can operate the user terminal 10 to send a request to the management server 20 to transport the animal patient 1 to the veterinary medical institution by the mobile body 3 (hereinafter referred to as a transport request). In addition, the owner 2 can operate the user terminal 10 to answer the inquiry.
　獣医療機関端末３０は、獣医療機関の従業者が操作するコンピュータであり、例えば、スマートフォンやタブレットコンピュータ、パーソナルコンピュータなどである。獣医療機関の従事者は、例えば、獣医師、看護師４、スタッフ５などを含む。獣医療機関端末３０は管理サーバ２０からのメッセージを受信して従事者に対して出力することができる。 The veterinary institution terminal 30 is a computer operated by an employee of the veterinary institution, such as a smartphone, tablet computer, or personal computer. Veterinary institution personnel include, for example, veterinarians, nurses 4, staff 5, and the like. The veterinary medical institution terminal 30 can receive the message from the management server 20 and output it to the worker.
　管理サーバ２０は、例えばワークステーションやパーソナルコンピュータのような汎用コンピュータとしてもよいし、あるいはクラウド・コンピューティングによって論理的に実現されてもよい。管理サーバ２０は、ユーザ端末１０からの輸送依頼に応じて、問診を行い、問診結果を獣医療機関端末３０に送信することができる。 The management server 20 may be a general-purpose computer such as a workstation or personal computer, or may be logically realized by cloud computing. The management server 20 can conduct an interview in response to a transport request from the user terminal 10 and transmit the interview result to the veterinary medical institution terminal 30 .
　本実施形態の獣医療支援システムでは、移動体３の予約を行うにあたり、飼主２に対して動物患者１の状態を問う問診を行い、問診の結果に応じて、遠隔診療を行うか、動物患者１の検体を回収するか、依頼どおりに動物患者１を獣医療機関に来院させるかを決定する。来院させると決定された場合には移動体３が予約される。 In the veterinary medical support system of the present embodiment, when making a reservation for the mobile body 3, an interview is conducted with respect to the owner 2 to inquire about the condition of the animal patient 1. It decides whether to collect the specimen 1 or to have the animal patient 1 come to the veterinary clinic as requested. When it is decided to visit the hospital, the mobile body 3 is reserved.
　遠隔診療とは、動物患者を獣医療機関に輸送せずに獣医師の判断を伝えることをいう。例えば、電話やビデオ通話などにより獣医師と飼主２とが会話するようにしてもよいし、電子メールやチャット、テキストメッセージなどにより獣医師の判断を飼主２に伝達するようにしてもよい。この場合、問診の結果のみから獣医師の判断がなされるようにしてもよいし、飼主２がユーザ端末１０を撮影した写真や動画を獣医療機関端末３０に送信し、この画像に基づいて判断がなされるようにしてもよい。 Telemedicine refers to communicating the decisions of veterinarians without transporting animal patients to veterinary institutions. For example, the veterinarian and the owner 2 may converse by phone or video call, or the veterinarian's decision may be communicated to the owner 2 by e-mail, chat, text message, or the like. In this case, the veterinarian's judgment may be made only from the result of the interview, or the owner 2 may send a photograph or video taken of the user terminal 10 to the veterinary institution terminal 30, and make a judgment based on this image. may be made.
　検体の回収とは、血液や尿、排泄物などの検体を採取して獣医療機関に持ち帰ることをいう。獣医療機関（又は獣医療機関から委託された外部機関）で当該検体の検査を行い、検査結果がユーザ端末１０に伝達されるようにすることができる。ここで必要に応じて獣医療機関への来院を提案するようにすることもできる。 Collecting specimens means collecting specimens such as blood, urine, and excrement and bringing them back to the veterinary medical institution. A veterinary medical institution (or an external institution entrusted by the veterinary medical institution) can test the sample, and the test results can be transmitted to the user terminal 10 . Here, if necessary, a visit to a veterinary institution can be proposed.
＜管理サーバ＞
　図２は、管理サーバ２０のハードウェア構成例を示す図である。なお、図示された構成は一例であり、これ以外の構成を有していてもよい。管理サーバ２０は、ＣＰＵ２０１、メモリ２０２、記憶装置２０３、通信インタフェース２０４、入力装置２０５、出力装置２０６を備える。記憶装置２０３は、各種のデータやプログラムを記憶する、例えばハードディスクドライブやソリッドステートドライブ、フラッシュメモリなどである。通信インタフェース２０４は、通信ネットワーク３に接続するためのインタフェースであり、例えばイーサネット（登録商標）に接続するためのアダプタ、公衆電話回線網に接続するためのモデム、無線通信を行うための無線通信機、シリアル通信のためのＵＳＢ（Universal Serial Bus）コネクタやＲＳ２３２Ｃコネクタなどである。入力装置２０５は、データを入力する、例えばキーボードやマウス、タッチパネル、ボタン、マイクロフォンなどである。出力装置２０６は、データを出力する、例えばディスプレイやプリンタ、スピーカなどである。なお、後述する管理サーバ装置２０の各機能部はＣＰＵ２０１が記憶装置２０３に記憶されているプログラムをメモリ２０２に読み出して実行することにより実現され、管理サーバ２０の各記憶部はメモリ２０２及び記憶装置２０３が提供する記憶領域の一部として実現される。 <Management server>
FIG. 2 is a diagram showing a hardware configuration example of the management server 20. As shown in FIG. Note that the illustrated configuration is an example, and other configurations may be employed. The management server 20 includes a CPU 201 , a memory 202 , a storage device 203 , a communication interface 204 , an input device 205 and an output device 206 . The storage device 203 is, for example, a hard disk drive, solid state drive, flash memory, etc., which stores various data and programs. The communication interface 204 is an interface for connecting to the communication network 3, and includes, for example, an adapter for connecting to Ethernet (registered trademark), a modem for connecting to a public telephone network, and a wireless communication device for performing wireless communication. , a USB (Universal Serial Bus) connector and an RS232C connector for serial communication. The input device 205 is, for example, a keyboard, mouse, touch panel, button, microphone, etc. for inputting data. The output device 206 is, for example, a display, printer, speaker, or the like that outputs data. Each functional unit of the management server device 20, which will be described later, is implemented by the CPU 201 reading out a program stored in the storage device 203 into the memory 202 and executing it. It is implemented as part of the storage area provided by 203 .
　図３は、管理サーバ２０のソフトウェア構成例を示す図である。管理サーバ２０は、飼主情報記憶部２３１、動物情報記憶部２３２、医療機関情報記憶部２３３、移動体情報記憶部２３４、輸送予約情報記憶部２３５、質問記憶部２３６、回答記憶部２３７、決定情報記憶部２３８、従事者情報記憶部２３９、輸送依頼受信部２１１、問診部２１２、回答出力部２１３、行動情報取得部２１４、判定部２１５、予約部２１６、を備える。 FIG. 3 is a diagram showing a software configuration example of the management server 20. As shown in FIG. The management server 20 includes an owner information storage unit 231, an animal information storage unit 232, a medical institution information storage unit 233, a mobile unit information storage unit 234, a transport reservation information storage unit 235, a question storage unit 236, an answer storage unit 237, and determination information. A storage unit 238 , a worker information storage unit 239 , a transportation request reception unit 211 , an inquiry unit 212 , an answer output unit 213 , an action information acquisition unit 214 , a determination unit 215 and a reservation unit 216 are provided.
　飼主情報記憶部２３１は、飼主２に関する情報（以下、飼主情報という。）を記憶する。飼主情報には、飼主２を特定する飼主ＩＤに対応付けて、飼主２の氏名、住所、連絡先などを含めることができる。 The owner information storage unit 231 stores information about the owner 2 (hereinafter referred to as owner information). The owner information can include the name, address, contact information, etc. of the owner 2 in association with the owner ID that identifies the owner 2 .
　動物情報記憶部２３２は、動物患者１に関する情報（以下、動物情報という。）を記憶する。動物情報には、動物患者１を特定する動物ＩＤに対応付けて、当該動物患者１の飼主２を示す飼主ＩＤ、動物患者１が受診する獣医療機関を示す医療機関ＩＤ、ならびに動物患者１の名前、動物種及び品種などを含めることができる。 The animal information storage unit 232 stores information about the animal patient 1 (hereinafter referred to as animal information). The animal information includes an owner ID indicating an owner 2 of the animal patient 1, a medical institution ID indicating a veterinary medical institution where the animal patient 1 consults, and an animal ID identifying the animal patient 1. Names, animal species and breeds, etc. can be included.
　医療機関情報記憶部２３３は、獣医療機関に関する情報（以下、医療機関情報という。）を記憶する。医療機関情報には、獣医療機関を特定する医療機関ＩＤに対応付けて、獣医療機関の名称や住所を含めることができる。 The medical institution information storage unit 233 stores information on veterinary medical institutions (hereinafter referred to as medical institution information). The medical institution information can include the name and address of the veterinary medical institution in association with the medical institution ID that identifies the veterinary medical institution.
　移動体情報記憶部２３４は、移動体３に関する情報（以下、移動体情報という。）を記憶する。移動体情報には、移動体３を特定する移動体ＩＤに対応付けて、移動体３が待機している場所（待機場所）、移動体３の定員、移動体３が備える機能を含めることができる。移動体３の定員は、例えば、人間の定員としてもよいし、動物種ごとに定員を設定するようにしてもよいし、人間の人数（飼主の数）に対応付けて、動物種毎の動物の数の定員を設定するようにしてもよい。移動体３の機能は、例えば、人工呼吸器や検査装置の有無など、動物患者１の自宅において、又は自宅から獣医療機関までの道中に動物患者１に対して施す必要のある処置に用いる各種の機能の有無を設定することができる。 The mobile body information storage unit 234 stores information about the mobile body 3 (hereinafter referred to as mobile body information). The mobile body information may include the location where the mobile body 3 is waiting (waiting place), the capacity of the mobile body 3, and the functions provided by the mobile body 3 in association with the mobile body ID that identifies the mobile body 3. can. The capacity of the mobile body 3 may be, for example, the capacity of humans, the capacity may be set for each animal species, or the number of animals for each animal species may be set in association with the number of humans (the number of owners). You may make it set the capacity|capacitance of the number of. The mobile body 3 has various functions such as presence/absence of a ventilator and an examination device, which are used for various treatments necessary for the animal patient 1 at home or on the way from the home to the veterinary medical institution. You can set the presence or absence of the function of
　輸送予約情報記憶部２３５は、移動体３の予約に関する情報（以下、輸送予約情報という。）を記憶する。輸送予約情報には、移動体３を特定する移動体ＩＤに対応付けて、獣医療機関を示す医療機関ＩＤ、飼主２を示す飼主ＩＤ、来院フラグ、乗車日時、乗務員ＩＤを含めることができる。来院フラグは、自宅から獣医療機関への輸送であるか否かを示す。例えば、来院フラグが「真」である場合には、自宅から獣医療機関への輸送であること、すなわち、飼主ＩＤに対応する飼主情報の住所から、医療機関ＩＤに対応する医療機関情報の住所までの輸送であることを示し、来院フラグが「偽」である場合には、獣医療機関から自宅への輸送であること、すなわち、医療機関ＩＤに対応する医療機関情報の住所から飼主ＩＤに対応する飼主情報の住所までの輸送であることを示す。乗車日時は、出発地点（自宅の住所又は獣医療機関の住所）において移動体３に動物患者１を乗せる予定の日時である。乗務員ＩＤは、移動体３に乗車する予定の獣医療機関の従事者を示す従事者ＩＤである。動物患者１の検体を回収する場合には、乗務員ＩＤには看護師４を示す従事者ＩＤが設定（アサイン）される。また、問診結果から推測される動物患者１の容態に応じて、獣医師や看護師４が乗務員としてアサインされることもある。それ以外の場合には、獣医師及び看護師４以外のスタッフ５が乗務員としてアサインされうる。 The transportation reservation information storage unit 235 stores information related to the reservation of the mobile unit 3 (hereinafter referred to as transportation reservation information). The transportation reservation information can include a medical institution ID indicating a veterinary medical institution, an owner ID indicating an owner 2, a visit flag, boarding date and time, and a crew member ID in association with a mobile ID that identifies the mobile 3. The hospital visit flag indicates whether or not the animal is being transported from home to a veterinary medical institution. For example, if the visit flag is "true", it means that the transportation is from home to a veterinary medical institution. If the visit flag is "false", it indicates that the transportation is from the veterinary institution to the home, that is, from the address of the medical institution information corresponding to the medical institution ID to the owner ID Indicates that the transportation is to the address of the corresponding owner information. The boarding date and time is the date and time when the animal patient 1 is scheduled to be placed on the mobile body 3 at the departure point (home address or veterinary medical institution address). The crew member ID is a worker ID indicating a worker of a veterinary medical institution who is scheduled to board the mobile object 3 . When collecting the specimen of the animal patient 1, the worker ID indicating the nurse 4 is set (assigned) to the crew member ID. A veterinarian or a nurse 4 may be assigned as a flight attendant depending on the condition of the animal patient 1 estimated from the interview result. Otherwise, staff 5 other than veterinarians and nurses 4 may be assigned as crew members.
　質問記憶部２３６は、問診に係る質問を含む情報（以下、質問情報という。）を記憶する。質問情報には、獣医療機関を特定する医療機関ＩＤと、当該獣医療機関において行う問診を示す問診ＩＤとに対応付けて、質問を特定する質問ＩＤ、当該質問が対象とする動物種及び品種（動物種及び品種のいずれかを省略してもよい。）、ならびに質問内容を含む。なお、質問記憶部２３１は、例えば、医療機関ＩＤ、動物種、品種に対応付けて、複数の問診を管理するようにしてもよい。質問内容には、回答の選択肢を含めるようにしてもよい。つまり、質問内容には、フリーテキストでの回答を予定する質問、２択または３択以上の選択肢から１つ以上を選択する回答を予定する質問、所定の範囲内での値（実数または整数）の回答を予定する質問などを含めることができる。本実施形態では、選択肢の中から１つを選択する回答を予定している。 The question storage unit 236 stores information including questions related to medical interviews (hereinafter referred to as question information). The question information includes a question ID that identifies a question, an animal species and breed targeted by the question, in association with a medical institution ID that identifies a veterinary medical institution and an interview ID that indicates an interview conducted at the veterinary medical institution. (Either animal species or breed may be omitted.), and question content. Note that the question storage unit 231 may manage a plurality of medical interviews in association with, for example, medical institution IDs, animal species, and breeds. The question content may include answer options. In other words, the question content includes questions that are expected to be answered in free text, questions that are expected to be answered by selecting one or more from 2 or 3 or more options, and values within a predetermined range (real numbers or integers). This can include questions to be answered, etc. In this embodiment, the answer is to select one of the options.
　回答記憶部２３７は、質問に対する回答を含む情報（以下、回答情報という。）を記憶する。回答情報には、回答を行った飼い主を示す飼い主ＩＤ、動物患者を示す動物ＩＤ、獣医療機関を示す医療機関ＩＤ、回答日時及び質問に対する飼主２からの回答内容が含まれる。回答内容は画像であってもよい。すなわち、飼主２がユーザ端末１０のカメラを用いて動物患者１を撮影した画像（静止画像又は動画像）が回答内容であってもよい。 The answer storage unit 237 stores information including answers to questions (hereinafter referred to as answer information). The reply information includes an owner ID indicating the owner who responded, an animal ID indicating an animal patient, a medical institution ID indicating a veterinary medical institution, the date and time of the reply, and the content of the reply from the owner 2 to the question. The content of the answer may be an image. That is, an image (still image or moving image) taken of the animal patient 1 by the owner 2 using the camera of the user terminal 10 may be the response content.
　決定情報記憶部２３８は、遠隔診療を行うか、動物患者１の検体を回収するか、依頼どおりに動物患者１を獣医療機関に来院させるかを示す情報（以下、行動情報という。）を決定するための情報（以下、決定情報という。）を記憶する。決定情報には、動物種、品種及び問診における質問に対する回答に対応付けて、行動情報を含めることができる。品種は省略してもよい。回答は複数の回答の組み合わせであってもよい。また、質問を決定情報に含めることもできる。 The decision information storage unit 238 decides information (hereinafter referred to as action information) indicating whether to perform telemedicine, collect the sample of the animal patient 1, or have the animal patient 1 visit the veterinary institution as requested. information (hereinafter referred to as determination information) for making the decision. Decision information can include behavioral information in association with animal species, breed, and answers to questions in interviews. The breed may be omitted. An answer may be a combination of multiple answers. Questions can also be included in the decision information.
　従事者情報記憶部２３９は、獣医療機関の従事者に関する情報（以下、従事者情報という。）を記憶する。本実施形態ではとくに、従事者情報記憶部２３９は、検体回収を行うことが可能な看護師についての従事者情報を記憶することができる。従事者情報には、従事者を特定する従事者ＩＤに対応付けて、従事者の氏名、従事者が所持している資格（獣医師、看護師、麻酔、検査機器の操作などを含む。）、対応可能作業を含めることができる。対応可能作業には、検体の回収、動物患者１の状態の判断、移動体１の運転などを含めることができる。 The worker information storage unit 239 stores information about workers in veterinary medical institutions (hereinafter referred to as worker information). Particularly in this embodiment, the worker information storage unit 239 can store worker information about nurses who can collect specimens. The worker information includes the name of the worker, qualifications possessed by the worker (including veterinarian, nurse, anesthesiologist, operation of inspection equipment, etc.) in association with the worker ID that identifies the worker. , can include available work. The work that can be handled can include collection of specimens, determination of the state of the animal patient 1, operation of the mobile body 1, and the like.
　輸送依頼受信部２１１は、ユーザ端末１０から輸送依頼を受信する。輸送依頼には、飼主２を示す飼主ＩＤ、動物患者１を示す動物ＩＤ及び獣医療機関を示す医療機関ＩＤが設定される。輸送依頼に飼主ＩＤが設定されていない場合には、輸送依頼受信部２１１は、動物ＩＤに対応する飼主ＩＤを動物情報記憶部２３２から読み出すことができる。輸送依頼に動物ＩＤが設定されていない場合には、輸送依頼受信部２１１は、ユーザ端末１０に対して動物ＩＤを問い合わせるようにすることができる。輸送依頼には、受診希望日時（又は希望する期間）が設定されていてもよい。 The transportation request receiving unit 211 receives a transportation request from the user terminal 10. In the transport request, an owner ID indicating the owner 2, an animal ID indicating the animal patient 1, and a medical institution ID indicating the veterinary medical institution are set. When the owner ID is not set in the transport request, the transport request receiving section 211 can read out the owner ID corresponding to the animal ID from the animal information storage section 232 . If the animal ID is not set in the transport request, the transport request receiving unit 211 can inquire of the user terminal 10 about the animal ID. The desired date and time (or desired period) for the medical examination may be set in the transportation request.
　問診部２１２は、動物患者１に係る問診を行う。問診部２１２は、動物患者１の飼主２に対して質問を送信し、質問に対する回答を受信することができる。問診部２１２は、例えば、質問記憶部２３６に記憶されている質問をユーザ端末１０に送信し、ユーザ端末１０から質問に対する回答を受信することができる。問診部２１２は、例えば、１つの質問を送信し、当該質問に対する回答を受信して、回答に応じて次の質問を決定するようにしてもよいし、複数の質問を一度に送信して、複数の質問に対する回答を受信するようにしてもよい。問診部２１２は、受信した回答を、飼主を示す飼主ＩＤ、動物患者を示す動物ＩＤ、獣医療機関を示す医療機関ＩＤ及び日時に対応付けて回答記憶部２３７に登録することができる。 The inquiry unit 212 conducts an inquiry regarding the animal patient 1. The inquiry unit 212 can transmit questions to the owner 2 of the animal patient 1 and receive answers to the questions. The inquiry unit 212 can, for example, transmit questions stored in the question storage unit 236 to the user terminal 10 and receive answers to the questions from the user terminal 10 . The inquiry unit 212 may, for example, transmit one question, receive an answer to the question, and determine the next question according to the answer, or may transmit a plurality of questions at once, Answers to multiple questions may be received. The inquiry unit 212 can register the received answers in the answer storage unit 237 in association with the owner ID indicating the owner, the animal ID indicating the animal patient, the medical institution ID indicating the veterinary medical institution, and the date and time.
　回答出力部２１３は、問診による質問に対する飼主２からの回答を出力する。回答出力部２１３は、獣医療機関端末３０に対して問診の回答を出力することができる。 The answer output unit 213 outputs the answer from the owner 2 to the question from the medical interview. The reply output unit 213 can output the reply to the inquiry to the veterinary medical institution terminal 30 .
　行動情報取得部２１４は、行動情報を取得する。本実施形態では、行動情報取得部２１４は、問診による回答を出力した獣医療機関端末３０から行動情報の入力を受け付けることができる。行動情報取得部２１４は、例えば、「遠隔診療」、「検体回収」、「来院」の選択肢を示して、問診結果（回答）を閲覧した獣医療機関の従事者に選択肢を選択させることができる。 The behavior information acquisition unit 214 acquires behavior information. In this embodiment, the behavior information acquisition unit 214 can receive an input of behavior information from the veterinary medical institution terminal 30 that has output the answers to the medical questions. The behavior information acquisition unit 214 can, for example, present options of "remote medical care", "specimen collection", and "visit hospital", and allow the worker of the veterinary medical institution who browsed the interview results (answers) to select an option. .
　判定部２１５は、回答に応じて、遠隔診療、検体回収又は来院のいずれかの行動情報を決定することができる。なお、判定部２１５は省略してもよい。判定部２１５は、回答に対応する行動情報が決定情報記憶部２３８に登録されていた場合には、当該行動情報を取得することができる。 The determination unit 215 can determine the action information of remote medical care, sample collection, or hospital visit according to the answer. Note that the determination unit 215 may be omitted. If action information corresponding to the answer is registered in the determination information storage unit 238, the determination unit 215 can acquire the action information.
　なお、判定部２１５は、機械学習により学習された学習モデルを用いて行動情報を決定することもできる。この場合、管理サーバ２０は、学習モデルを記憶するモデル記憶部を備えることができる。学習モデルは、例えば、動物種（品種を加えてもよい）及び質問への回答を特徴量とし、獣医療機関の従事者が判断した行動情報を教師データとして機械学習を行うことにより作成及び更新することができる。判定部２１５は、動物患者１の動物種（及び品種）と回答とを学習モデルに与えることにより行動情報を推論することができる。 Note that the determination unit 215 can also determine behavior information using a learning model learned by machine learning. In this case, the management server 20 can include a model storage unit that stores learning models. A learning model is created and updated by performing machine learning, for example, using animal species (breeds may be added) and answers to questions as feature values, and behavioral information determined by veterinary medical institution workers as teacher data. can do. The determination unit 215 can infer behavioral information by providing the animal species (and breed) of the animal patient 1 and the answer to the learning model.
　行動情報取得部２１４は、判定部２１５が決定した行動情報を獣医療機関端末３０に出力して、獣医療機関の従事者に確認（出力した行動情報の承認又は修正）をとることができる。 The behavior information acquisition unit 214 can output the behavior information determined by the determination unit 215 to the veterinary medical institution terminal 30 and obtain confirmation (approval or correction of the output behavior information) from the staff of the veterinary medical institution.
　予約部２１６は、行動情報が検体回収又は来院である場合に、患者動物１を輸送する移動体３を予約する。予約部２１６は、輸送予約情報を作成して輸送予約情報記憶部２３５に登録することができる。予約部２１６は、例えば、現在時刻を乗車日時として設定してもよいし、輸送依頼に受診希望日時が設定されている場合には、当該希望日時又は当該希望日時から所定時間（例えば、獣医療機関から動物患者の住所までにかかる時間）前の日時を乗車日時として設定してもよい。 The reservation unit 216 reserves the mobile body 3 that transports the patient animal 1 when the behavior information is sample collection or hospital visit. The reservation unit 216 can create transportation reservation information and register it in the transportation reservation information storage unit 235 . For example, the reservation unit 216 may set the current time as the boarding date and time, or if the desired date and time for medical examination is set in the transport request, the desired date and time or a predetermined time from the desired date and time (for example, veterinary medicine The time taken from the institution to the animal patient's address) may be set as the boarding date and time.
　また、予約部２１６は、行動情報が検体回収の場合に、移動体３の乗務員として看護師４をアサインすることができる。予約部２１６は、行動情報が検体回収である場合に、従事者情報記憶部２３９を参照して、看護師の資格を有する従事者を特定し、特定した従事者を示す従事者ＩＤを、輸送予約情報の乗務員ＩＤに設定することにより、看護師４を移動体３の乗務員としてアサインすることができる。 In addition, the reservation unit 216 can assign the nurse 4 as a crew member of the mobile object 3 when the action information is specimen collection. When the action information is specimen collection, the reservation unit 216 refers to the worker information storage unit 239 to identify a worker who is qualified as a nurse, and transfers the worker ID indicating the worker who has been identified to the worker. The nurse 4 can be assigned as a crew member of the moving body 3 by setting the crew member ID in the reservation information.
＜動作＞
　図４は、管理サーバ２０の動作について説明する図である。 <Action>
FIG. 4 is a diagram for explaining the operation of the management server 20. As shown in FIG.
　管理サーバ２０は、動物患者１の飼主２のユーザ端末１０から輸送依頼を受信すると（Ｓ３０１）、飼主２に対して動物患者１についての問診を行う（Ｓ３０２）。管理サーバ２０は、例えば、輸送依頼の動物ＩＤに対応する動物種及び品種を動物情報記憶部２３２から特定し、特定した動物種及び品種ならびに輸送依頼に設定されている医療機関ＩＤに対応する質問内容を質問情報記憶部２３６から読み出して、ユーザ端末１０に送信し、質問に対する回答をユーザ端末１０から受信することができる。 When the management server 20 receives a transportation request from the user terminal 10 of the owner 2 of the animal patient 1 (S301), it asks the owner 2 about the animal patient 1 (S302). For example, the management server 20 identifies the animal species and breed corresponding to the animal ID of the transport request from the animal information storage unit 232, and asks questions corresponding to the identified animal species and breed and the medical institution ID set in the transport request. The content can be read out from the question information storage unit 236 and transmitted to the user terminal 10, and an answer to the question can be received from the user terminal 10. FIG.
　管理サーバ２０は、問診結果（回答）に応じて行動情報を取得する（Ｓ３０３）。上述したように、管理サーバ２０は、回答を獣医療機関端末３０に対して出力し、獣医療機関の従事者から行動情報の入力を受け付けるようにしてもよいし、回答に基づいて行動情報を決定し、決定した行動情報を獣医療機関の従事者に確認してもらうようにしてもよい。 The management server 20 acquires behavior information according to the result of the medical interview (answer) (S303). As described above, the management server 20 may output the response to the veterinary medical institution terminal 30 and accept input of behavior information from the staff of the veterinary medical institution, or may receive behavior information based on the response. You may make it decide and have the worker of a veterinary medical institution confirm the determined action information.
　取得した行動情報が検体回収である場合には（Ｓ３０４：ＹＥＳ）、管理サーバ２０は、看護師４を乗務員として移動体３を予約する（Ｓ３０５）。管理サーバ２０は、看護師の資格を有する従事者を従事者情報記憶部２３９から検索し、検索した従事者ＩＤを乗務員ＩＤとして輸送予約情報に設定することができる。 If the acquired action information is sample collection (S304: YES), the management server 20 reserves the mobile unit 3 with the nurse 4 as the crew member (S305). The management server 20 can retrieve a nurse-qualified worker from the worker information storage unit 239 and set the retrieved worker ID as the crew member ID in the transportation reservation information.
　なお、管理サーバ２０は、獣医療機関に配置されている移動体３（待機場所が当該獣医療機関である移動体情報）の移動体ＩＤについて、現在日時から所定時間後の日時までの間の乗車日時の輸送予約情報が輸送予約情報記憶部２３５に存在している場合には、例えば、新しい乗車日時を、登録されている乗車日時から所定時間後の日時以後に変更するようにしてもよいし、別の医療機関を待機場所としている移動体３を予約するようにしてもよい。 Note that the management server 20 stores the ID of the mobile body 3 located at the veterinary medical institution (mobile body information whose standby location is the veterinary medical institution) between the current date and time and the date and time after a predetermined time. If the transportation reservation information of the boarding date and time exists in the transportation reservation information storage unit 235, for example, the new boarding date and time may be changed to a date and time after a predetermined time from the registered boarding date and time. Alternatively, a reservation may be made for the moving body 3 whose waiting place is another medical institution.
　一方、取得した行動情報が検体回収ではなく（Ｓ３０４：ＮＯ）、来院である場合には（Ｓ３０６：ＹＥＳ）、管理サーバ２０は、任意の従事者を乗務員として移動体３を予約する（Ｓ３０７）。 On the other hand, if the acquired action information is not sample collection (S304: NO) but hospital visit (S306: YES), the management server 20 reserves the mobile body 3 with an arbitrary worker as a crew member (S307). .
　取得した行動情報が検体回収でも来院でもない場合には（Ｓ３０４：ＮＯ、Ｓ３０６：ＮＯ）、管理サーバ２０は、移動体３の予約を行わずに処理を終了する。 If the acquired behavior information is neither sample collection nor hospital visit (S304: NO, S306: NO), the management server 20 terminates the process without making a reservation for the mobile unit 3.
　以上説明したように、本実施形態の獣医療支援システムによれば、輸送依頼に応じて問診を行い、問診結果に基づいて来院の必要性があるかどうかを判断し、来院の必要性がある場合に移動体３を飼主２に移動させるように予約することができる。 As described above, according to the veterinary medical support system of this embodiment, an interview is conducted in response to a transport request, and based on the interview result, it is determined whether or not there is a need to visit the hospital. A reservation can be made so that the moving body 3 is moved to the owner 2 when necessary.
　また、来院は不要でも検体回収が必要である場合には、看護師４を移動させるように移動体３を予約することができる。これにより動物患者１を獣医療機関に移動させることなく対応することができる。したがって、動物患者１及び飼主２に移動の負担を負わせることがなく、また獣医療機関の混雑緩和も期待することができる。 In addition, even if a visit to the hospital is not necessary, the moving body 3 can be reserved to move the nurse 4 when sample collection is required. As a result, the animal patient 1 can be treated without moving to a veterinary medical institution. Therefore, the animal patient 1 and the owner 2 do not have to bear the burden of moving, and congestion in the veterinary medical institution can be expected to be alleviated.
　以上、本実施形態について説明したが、上記実施形態は本発明の理解を容易にするためのものであり、本発明を限定して解釈するためのものではない。本発明は、その趣旨を逸脱することなく、変更、改良され得ると共に、本発明にはその等価物も含まれる。 Although the present embodiment has been described above, the above embodiment is intended to facilitate understanding of the present invention, and is not intended to limit and interpret the present invention. The present invention can be modified and improved without departing from its spirit, and the present invention also includes equivalents thereof.
　　１　　動物患者
　　２　　飼主
　　３　　移動体
　　４　　看護師
　　５　　スタッフ
　　１０　ユーザ端末
　　２０　管理サーバ
　　３０　獣医療機関端末 1 Animal Patient 2 Owner 3 Mobile 4 Nurse 5 Staff 10 User Terminal 20 Management Server 30 Veterinary Medical Institution Terminal

Claims (6)

  1. 　獣医療を支援するシステムであって、
    　動物の飼い主に対して質問を送信し、前記質問に対する回答を受信する問診部と、
    　前記回答を出力する回答出力部と、
    　前記動物を来院させずに獣医師の判断を伝えるか、前記動物の検体を回収するか、前記動物を来院させるかを示す行動情報を取得する行動情報取得部と、
    　前記行動情報が前記検体を回収すること又は前回来院させることを示す場合に、前記動物を輸送する移動体を予約する予約部と、
    　を備えることを特徴とする獣医療支援システム。     A system for supporting veterinary medicine,
    a questioning unit that transmits questions to the owner of the animal and receives answers to the questions;
    an answer output unit that outputs the answer;
    a behavior information acquisition unit that acquires behavior information indicating whether to convey the judgment of a veterinarian without having the animal come to the hospital, to collect the specimen of the animal, or to have the animal come to the hospital;
    a reservation unit that reserves a vehicle for transporting the animal when the behavior information indicates collection of the specimen or previous visit to the hospital;
    A veterinary medical support system comprising:
  2. 　請求項１に記載の獣医療支援システムであって、
    　前記回答に対応付けて前記行動情報を決定するための決定情報を記憶する決定情報記憶部をさらに備え、
    　前記行動情報取得部は、受信した前記回答に対応する前記決定情報を前記決定情報記憶部から読み出し、読み出した前記決定情報に基づいて前記行動情報を決定すること、
    　を特徴とする獣医療支援システム。     The veterinary medical support system according to claim 1,
    further comprising a determination information storage unit that stores determination information for determining the action information in association with the answer;
    the action information acquisition unit reading the decision information corresponding to the received answer from the decision information storage unit and determining the action information based on the read decision information;
    A veterinary medical support system characterized by:
  3. 　請求項１又は２に記載の獣医療支援システムであって、
    　前記検体の回収を行うことが可能な看護師を特定する情報を記憶する記憶部と、
    　前記行動情報が前記検体を回収する場合に、前記記憶部を参照して、前記移動体により前記検体を回収しに行く看護師を決定するアサイン部と、
    　をさらに備えることを特徴とする獣医療支援システム。     The veterinary medical support system according to claim 1 or 2,
    A storage unit that stores information specifying a nurse who can collect the sample,
    an assigning unit that refers to the storage unit and determines a nurse who will go to collect the specimen by the moving body when the behavior information indicates that the specimen is to be collected;
    A veterinary medical support system, further comprising:
  4. 　請求項１ないし３のいずれか１項に記載の獣医療支援システムであって、
    　前記回答に基づいて前記行動情報を判定する判定部をさらに備え、
    　前記行動情報取得部は、判定結果を獣医療関係者に対して出力し、前記獣医療関係者から前記行動情報の入力を受け付けること、
    　を特徴とする獣医療支援システム。     The veterinary medical support system according to any one of claims 1 to 3,
    Further comprising a determination unit that determines the behavior information based on the answer,
    The behavior information acquisition unit outputs determination results to veterinary medical personnel and receives input of the behavior information from the veterinary medical personnel;
    A veterinary medical support system characterized by:
  5. 　獣医療を支援する方法であって、
    　動物の飼い主に対して質問を送信し、前記質問に対する回答を受信するステップと、
    　前記回答を出力するステップと、
    　前記動物を来院させずに獣医師の判断を伝えるか、前記動物の検体を回収するか、前記動物を来院させるかを示す行動情報を取得するステップと、
    　前記行動情報が前記検体を回収すること又は前回来院させることを示す場合に、前記動物を輸送する移動体を予約するステップと、
    　をコンピュータが実行することを特徴とする獣医療支援方法。     A method of assisting veterinary medicine, comprising:
    sending a question to an animal owner and receiving an answer to said question;
    outputting the answer;
    obtaining behavioral information indicating whether to communicate a veterinarian's decision without bringing the animal to the clinic, to collect a specimen of the animal, or to bring the animal to the clinic;
    reserving a vehicle to transport the animal when the behavior information indicates that the specimen will be collected or that the animal will be visited at a previous hospital;
    A method for supporting veterinary medicine, characterized in that a computer executes
  6. 　獣医療を支援するためのプログラムであって、
    　動物の飼い主に対して質問を送信し、前記質問に対する回答を受信するステップと、
    　前記回答を出力するステップと、
    　前記動物を来院させずに獣医師の判断を伝えるか、前記動物の検体を回収するか、前記動物を来院させるかを示す行動情報を取得するステップと、
    　前記行動情報が前記検体を回収すること又は前回来院させることを示す場合に、前記動物を輸送する移動体を予約するステップと、
    　をコンピュータに実行させるためのプログラム。     A program to support veterinary medicine, comprising:
    sending a question to an animal owner and receiving an answer to said question;
    outputting the answer;
    obtaining behavioral information indicating whether to communicate a veterinarian's decision without bringing the animal to the clinic, to collect a specimen of the animal, or to bring the animal to the clinic;
    reserving a vehicle to transport the animal when the behavior information indicates that the specimen will be collected or that the animal will be visited at a previous hospital;
    A program that causes a computer to run
PCT/JP2022/007729 2022-02-24 2022-02-24 Veterinary care assistance system, veterinary care assistance method, and program WO2023162109A1 (en)

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JP2022159141A JP2023123335A (en) 2022-02-24 2022-09-30 Veterinary care assistance system, veterinary care assistance method, and program

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2002132918A (en) * 2000-10-26 2002-05-10 Matsushita Electric Ind Co Ltd System for managing pet information
US20180144099A1 (en) * 2013-08-27 2018-05-24 Whiskers Worldwide, LLC Systems and Methods For Decision Support For Animal Health Queries
JP6969837B1 (en) * 2020-03-31 2021-11-24 株式会社Peco Animal care support system, animal care support server and animal care support program

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2018156123A (en) * 2017-03-15 2018-10-04 大日本印刷株式会社 Information provision apparatus, information provision system and program

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2002132918A (en) * 2000-10-26 2002-05-10 Matsushita Electric Ind Co Ltd System for managing pet information
US20180144099A1 (en) * 2013-08-27 2018-05-24 Whiskers Worldwide, LLC Systems and Methods For Decision Support For Animal Health Queries
JP6969837B1 (en) * 2020-03-31 2021-11-24 株式会社Peco Animal care support system, animal care support server and animal care support program

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