CN115691777A

CN115691777A - Method and device for distributing online inquiry requests, storage medium and computer equipment

Info

Publication number: CN115691777A
Application number: CN202211425874.2A
Authority: CN
Inventors: 张明栋
Original assignee: Kangjian Information Technology Shenzhen Co Ltd
Current assignee: Kangjian Information Technology Shenzhen Co Ltd
Priority date: 2022-11-15
Filing date: 2022-11-15
Publication date: 2023-02-03

Abstract

The invention discloses a method and a device for distributing online inquiry requests, a storage medium and computer equipment, relates to the technical field of information processing and the field of medical service, and mainly aims to solve the problem of low online inquiry and consultation efficiency. The method mainly comprises the steps of responding to an inquiry request of a target user, and obtaining characteristic information of the target user and inquiry chief complaint information carried by the inquiry request; determining a matching type according to the target user characteristic information and a pre-constructed doctor-patient mapping relation set, and determining an inquiry type according to the target user characteristic information and inquiry chief complaint information; and determining a target receiving doctor from an online receiving doctor queue based on the target user characteristic information, the inquiry type and the matching type, and forwarding the inquiry request to a corresponding terminal of the target receiving doctor, wherein the online receiving doctor queue is determined based on an online diagnosis scheduling table and the real-time receiving quantity. The method is mainly used for distributing online inquiry requests.

Description

Distribution method and device of online inquiry requests, storage medium and computer equipment

Technical Field

The present invention relates to the field of information processing and medical treatment, and in particular, to a method and an apparatus for allocating an online inquiry request, a storage medium, and a computer device.

Background

The development of on-line medical services is promoted by the wide application of the mobile internet technology, and the traditional treatment mode is also revolutionized. The health medical service platform is constructed by taking the Internet as a carrier and technical means and has various forms of health education, medical information inquiry, electronic health files, disease risk assessment, electronic prescriptions, remote consultation and the like. The establishment of these medical services platforms provides great convenience for the patient to communicate with the doctor.

However, due to the shortage of the whole medical resources, the on-line medical services are often of reservation type, such as on-line registration, famous-doctor reservation, manual accompanying and attending, and the like. For real-time online inquiry service, an inquiry request is often distributed to doctors, but the doctors cannot provide online service temporarily due to the limitation of time and energy, or the famous physicians inquiry service has more queuing people and longer inquiry waiting time, so that the online inquiry needs of patients cannot be met and properly treated in the first time, and the online inquiry efficiency is lower.

Disclosure of Invention

In view of the above, the present invention provides a method and an apparatus for allocating online inquiry requests, a storage medium, and a computer device, and mainly aims to solve the problem of low efficiency of online inquiry.

According to an aspect of the present invention, there is provided a method for allocating an online inquiry request, including:

responding to an inquiry request of a target user, and acquiring characteristic information of the target user and inquiry chief complaint information carried by the inquiry request;

determining a matching type according to the target user characteristic information and a pre-constructed doctor-patient mapping relationship set, and determining an inquiry type according to the target user characteristic information and the inquiry chief information, wherein the matching type comprises restricted matching and non-restricted matching;

and determining a target doctor from an online examination receiving queue based on the target user characteristic information, the inquiry type and the matching type, and forwarding the inquiry request to a corresponding terminal of the target doctor, wherein the online examination receiving queue is determined based on an online out-of-call scheduling table and the real-time examination receiving quantity.

Further, the target doctor of taking a consultation includes a core doctor and at least one assistant doctor associated with the core doctor, and the forwarding the request for consultation to the corresponding terminal of the target doctor of taking a consultation includes:

detecting a first consultation status of the core doctor;

if the first diagnosis receiving state is in diagnosis receiving, detecting a second diagnosis receiving state of the assistant doctor, and forwarding the inquiry request to any one corresponding terminal of the assistant doctor with the second diagnosis receiving state as non-diagnosis receiving;

and if the first diagnosis receiving state is a non-diagnosis state, forwarding the inquiry request to a corresponding terminal of the core doctor.

Further, the determining a target doctor for receiving a diagnosis from an online diagnosis receiving queue based on the target user characteristic information, the type of the inquiry and the matching type includes:

if the matching type is limit matching, at least one contracting doctor is obtained based on the target user characteristic information matching;

matching candidate doctors corresponding to the inquiry types from the contracted doctors, and matching target doctor receiving visits from the online doctor receiving queue based on the candidate doctors;

and if the matching type is non-limiting matching, matching a target doctor of consultation from the online consultation queue based on the consultation type.

Further, the method further comprises:

if the candidate doctors corresponding to the inquiry type are not matched, matching target doctors from the online clinic receiving queue according to the inquiry type;

if the candidate doctor is not contained in the online consultation queue, at least one associated doctor of the candidate doctors is obtained, and a target consultation doctor is matched from the online consultation queue based on the associated doctor.

Further, the method further comprises:

and if no doctor corresponding to the inquiry type is matched from the online consultation queue, determining any general practitioner in the online consultation queue as a target consultation doctor.

Further, before the target doctor is determined from the online examination queue based on the target user characteristic information, the type of inquiry and the matching type, the method further includes:

acquiring an online doctor visit scheduling table corresponding to system time information and the real-time doctor receiving number of each doctor in the online doctor visit scheduling table, and determining the doctor corresponding to which the real-time doctor receiving number is smaller than a preset threshold value as a real-time doctor receiving;

and constructing an online consultation queue based on the real-time consultation doctor.

Further, after forwarding the inquiry request to the corresponding terminal of the target doctor, the method further includes:

acquiring a referral request sent by a target referral doctor terminal and first referral information of the target referral doctor terminal, wherein the referral request carries a second inquiry type;

and determining a target referral doctor from the online referral queue according to the second inquiry type, and forwarding the inquiry request and the first referral information to a corresponding terminal of the target referral doctor.

According to another aspect of the present invention, there is provided an apparatus for distributing an on-line inquiry request, comprising:

the acquisition module is used for responding to the inquiry request and acquiring target user characteristic information and inquiry chief complaint information;

the determining module is used for determining a matching type according to the target user characteristic information and determining an inquiry type according to the target user characteristic information and the inquiry chief complaint information, wherein the matching type comprises restricted matching and unrestricted matching;

and the forwarding module determines a target doctor from an online examination receiving queue based on the target user characteristic information, the inquiry type and the matching type, and forwards the inquiry request to a corresponding terminal of the target doctor, wherein the online examination receiving queue is determined based on an online examination dispatch table and a real-time examination receiving quantity.

Further, the forwarding module includes:

the detection unit is used for detecting a first consultation state of the core doctor;

a first forwarding unit, configured to detect a second diagnosis receiving state of the assisting doctor if the first diagnosis receiving state is in diagnosis receiving, and forward the inquiry request to a terminal corresponding to any assisting doctor whose second diagnosis receiving state is not in diagnosis receiving;

and a second forwarding unit, configured to forward the inquiry request to a corresponding terminal of the core doctor if the first diagnosis receiving state is a missed diagnosis.

Further, the determining module includes:

the first matching unit is used for obtaining at least one contracting doctor based on the target user characteristic information matching if the matching type is limit matching;

the second matching unit is used for matching candidate doctors corresponding to the inquiry types from the contracting doctors and matching target doctor receiving from the online doctor receiving queue based on the candidate doctors;

and the third matching unit is used for matching a target doctor for receiving the consultation from the online consultation queue based on the consultation type if the matching type is unlimited.

Further, the apparatus further comprises:

the matching module is further used for matching a target doctor for receiving a diagnosis from the online doctor receiving queue according to the type of the diagnosis if the candidate doctor corresponding to the type of the diagnosis is not matched;

the matching module is further configured to, if the candidate doctor is not included in the online consultation queue, obtain at least one associated doctor of the candidate doctor, and match a target consultation doctor from the online consultation queue based on the associated doctor.

Further, the apparatus further comprises:

the determining module is further configured to determine any general medical doctor in the online consultation queue as a target consultation doctor if a doctor corresponding to the inquiry type is not matched in the online consultation queue.

Further, the apparatus further comprises:

the acquisition module is further configured to acquire an online clinic scheduling list corresponding to the system time information, and the real-time clinic receiving number of each doctor in the online clinic scheduling list, and determine the doctor with the corresponding real-time clinic receiving number smaller than a preset threshold as a real-time clinic receiving doctor;

and the construction module is used for constructing an online consultation queue based on the real-time consultation doctor.

Further, the apparatus further comprises:

the acquisition module is further used for acquiring a referral request sent by the target referral doctor terminal and first referral information of the target referral doctor terminal, wherein the referral request carries a second inquiry type;

the determining module is further configured to determine a target referral doctor from the online referral queue according to the second inquiry type, and forward the inquiry request and the first referral information to a corresponding terminal of the target referral doctor.

According to another aspect of the present invention, there is provided a storage medium having at least one executable instruction stored therein, the executable instruction causing a processor to perform operations corresponding to the method for allocating on-line inquiry requests.

According to still another aspect of the present invention, there is provided a computer apparatus including: the system comprises a processor, a memory, a communication interface and a communication bus, wherein the processor, the memory and the communication interface are communicated with each other through the communication bus;

the memory is used for storing at least one executable instruction, and the executable instruction enables the processor to execute the operation corresponding to the distribution method of the on-line inquiry request.

By the technical scheme, the technical scheme provided by the embodiment of the invention at least has the following advantages:

the invention provides a method and a device for distributing an online inquiry request, a storage medium and computer equipment, wherein the embodiment of the invention responds to the inquiry request of a target user to obtain the characteristic information of the target user and the inquiry chief complaint information carried by the inquiry request; determining a matching type according to the target user characteristic information and a pre-constructed doctor-patient mapping relationship set, and determining an inquiry type according to the target user characteristic information and the inquiry chief information, wherein the matching type comprises restricted matching and non-restricted matching; and determining a target doctor from an online examination receiving queue based on the target user characteristic information, the type of the inquiry and the matching type, and forwarding the inquiry request to a corresponding terminal of the target doctor, wherein the online examination receiving queue is determined based on an online diagnosis scheduling table and the real-time examination receiving quantity, and is used for classifying and matching the users, so that the matching degree between the doctor and the users can be improved, the diagnosis and treatment time of the doctors is reduced, meanwhile, the target doctor is selected from the online examination receiving queue, the online state of the doctors can be ensured, the waiting time of the users is reduced, and the examination receiving efficiency of online examination is effectively improved.

The above description is only an overview of the technical solutions of the present invention, and the present invention can be implemented in accordance with the content of the description so as to make the technical means of the present invention more clearly understood, and the above and other objects, features, and advantages of the present invention will be more clearly understood.

Drawings

Various additional advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the invention. Also, like reference numerals are used to refer to like parts throughout the drawings. In the drawings:

fig. 1 is a flowchart illustrating a method for allocating an online inquiry request according to an embodiment of the present invention;

FIG. 2 is a flow chart illustrating another method for allocating on-line interrogation requests according to an embodiment of the present invention;

FIG. 3 is a block diagram of an apparatus for distributing an online inquiry request according to an embodiment of the present invention;

fig. 4 shows a schematic structural diagram of a computer device according to an embodiment of the present invention.

Detailed Description

Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.

For real-time online inquiry service, doctors are often allocated to inquiry requests, but the doctors cannot provide online service temporarily due to the limitation of time and energy, or the famous physicians inquiry service has more queuing people and longer inquiry waiting time, so that the online inquiry of patients is required, the first time reception and proper treatment cannot be obtained, and the online inquiry efficiency is low. The embodiment of the invention provides a method for distributing an online inquiry request, which comprises the following steps of:

101. and responding to the inquiry request of the target user, and acquiring the characteristic information of the target user and the inquiry chief complaint information carried by the inquiry request.

In the embodiment of the invention, the target user is a patient in current inquiry, can be a signed user who signs the service of family doctors with a hospital, and can also be a non-signed common user. When an inquiry request is received, in order to determine whether a current patient has a contracted doctor or not, a department needing inquiry acquires target user characteristic information and inquiry chief complaint information. The target user characteristic information comprises identification information, age, sex, historical hospitalization data and the like of the target user. The identification information comprises the name of the patient, the identification number, the medical insurance card information, the ID of the visiting card and the like. The inquiry and consultation information is disease description information of the target user, such as disease symptoms, disease onset time, medication information and the like. The inquiry and consultation information can be conversation contents directly input by the user or generated by the target user based on the checking contents of preset disease options. The inquiry request may be sent based on a browser end of the online diagnosis and treatment service platform, an app end of the online diagnosis and treatment service platform, and an applet end in other apps, and the embodiment of the present invention is not particularly limited.

102. And determining a matching type according to the target user characteristic information and a pre-constructed doctor-patient mapping relation set, and determining an inquiry type according to the target user characteristic information and inquiry chief complaint information.

In the embodiment of the invention, the matching type is the matching type when the user matches the online doctor, and comprises limited matching and non-limited matching. The limit matching is the need to assign doctors based on the limit conditions, for example, to preferentially match the contracted doctor visits. The non-limited matching is a condition without corresponding limitation, for example, a common patient without a corresponding contracted doctor can be directly assigned with a doctor according to the patient condition. After the characteristic information of the target user is obtained, whether the identification information of the target user is contained in a pre-constructed doctor-patient mapping relation set is determined, if yes, the target user is determined to correspond to a signed doctor, the matching type is limited matching, if not, the target user is determined not to have the signed doctor, and the matching type is non-limited matching. Further, the type of inquiry is the type of department that the target user needs to inquire. In order to realize accurate matching of the type of the doctor who receives a consultation and the disease condition of the inquiry, the type of the department that the target user should inquire is judged based on the age, the sex, the historical diagnosis and treatment data of the target user and the disease condition description information in the inquiry chief complaint information. Specifically, the inquiry type may be identified based on extracting disease keywords from the disease description information and the historical diagnosis and treatment data, and based on matching between the disease keywords and the corresponding relationship between preset disease description keywords and departments. The prediction network model or the classification network model can also be trained based on the inquiry chief complaint information of the global patient based on artificial intelligence and big data means, so as to obtain the trained inquiry type prediction model. And processing age, sex, historical diagnosis and treatment data and disease description information based on the inquiry type prediction model to obtain an inquiry type corresponding to the chief complaint information. The method for determining the type of the inquiry is not particularly limited in the embodiment of the present invention.

It should be noted that the doctor-patient mapping relationship set includes mapping relationships between global contracted patients and corresponding doctors. After the patient signs a family doctor service with the hospital, the relationship between the doctor and the patient or between the patient and each family member is maintained in the doctor-patient relationship, and the mapping relationship between the patient identification and the doctor is established, so as to preferentially distribute the signed doctor for receiving a doctor visit for the target user. Because a relatively fixed doctor-patient relationship exists between the contracting doctor and the target user, the physical condition of the patient is more understood, and the accuracy and the speed of diagnosis are higher. The inquiry type of the target user is determined, so that the matching degree of the service type of the doctor who receives the consultation and the disease symptoms of the target user is higher, the success rate of the consultation is improved, the referral is avoided, and the consultation efficiency is improved.

103. And determining a target doctor from the online doctor receiving queue based on the target user characteristic information, the inquiry type and the matching type, and forwarding the inquiry request to a corresponding terminal of the target doctor.

In the embodiment of the invention, the online diagnosis receiving queue comprises all doctor information capable of online diagnosis receiving and department information of doctors. If the matching type is limited matching, matching out the corresponding contracted doctor from the pre-constructed doctor-patient mapping relation set according to the characteristic information of the target user preferentially, wherein the number of the contracted doctors is not unique. And determining a candidate doctor matched with the inquiry type from the contracted doctors, checking whether the candidate doctor is in an online consultation queue, and if so, taking the candidate doctor as a target consultation doctor. If the matching type is non-limited matching, that is, the target user does not have a corresponding contracted doctor, one of the doctors meeting the inquiry type in the online consultation queue can be randomly determined as the target consultation doctor directly according to the inquiry type, or the doctor with the minimum or maximum real-time consultation number is selected as the target consultation doctor according to the real-time consultation number of the doctors meeting the inquiry type in the online consultation queue, and the embodiment of the invention is not particularly limited. And then the inquiry request is forwarded to the terminal equipment of the target doctor to enable the target doctor to conduct online diagnosis at the first time.

It should be noted that the on-line treatment queue is determined based on the on-line visit scheduling table and the real-time treatment number. The on-line clinic schedule is a schedule for doctors to work, and can be scheduled according to the date or a plurality of time periods in one day. The real-time treatment number is the number updated in real time that each doctor is currently treating. For example, doctors with the real-time number of visits smaller than a preset threshold value are listed in the online visit queue, and doctors with the real-time number of visits larger than or equal to the preset threshold value are not listed in the online visit queue. The doctor who allocates the doctor can be guaranteed to be in an online state and be a full-time service online user through the online class allocation of the doctor, so that the inquiry request is processed and replied in the first time, the untimely replying condition is avoided, and the quality of the reception is guaranteed. The online examination receiving queue is controlled based on the real-time examination receiving quantity, so that the problem that a user is excessively concentrated to cause long-time queuing waiting can be avoided, and the examination receiving efficiency is effectively guaranteed.

For further explanation and limitation, in an embodiment of the present invention, as shown in fig. 2, the step 103 of forwarding the inquiry request to the corresponding terminal of the target doctor comprises:

201. detecting a first consultation state of the core doctor.

202. And if the first diagnosis receiving state is in diagnosis receiving, detecting a second diagnosis receiving state of the assistant doctors, and forwarding the inquiry request to a corresponding terminal of any assistant doctor of which the second diagnosis receiving state is not in diagnosis receiving.

203. And if the diagnosis receiving state is the missed diagnosis, forwarding the inquiry request to a corresponding terminal of the core doctor.

In an embodiment of the invention, the target doctor comprises a core doctor and at least one assistant doctor related to the core doctor. Wherein, the core doctor is a doctor with deeper seniority and higher service level, such as a chief and ren doctor, professor and the like. The assistant doctors are specially trained, have certain medical knowledge and can solve conventional problems, such as practice doctors. The assistant doctor can assist the core doctor to complete the tasks of chief complaint collection, disease recovery, prescription establishment of common diseases and general diseases, and the like. Because the patient has a high willingness to the requirements of doctors with deep seniority and the resources of the doctors are limited, the auxiliary doctors and the core doctors are related by taking the core doctors as the center to construct an integral consulting room model which is used as a level unit for treating the external acute eruption. When the core doctor can receive a doctor, the core doctor receives a doctor, when the core doctor is in a busy state of receiving a doctor, the auxiliary doctor receives a doctor to complete common service of receiving a doctor or carry out early disease communication and then transfer the diagnosis and prescription to the core doctor, the working pressure of the core doctor is relieved, and meanwhile, the queuing and waiting time of a patient is reduced, so that the quality of receiving a doctor is guaranteed, and meanwhile, the efficiency of receiving a doctor is effectively improved.

In an embodiment of the present invention, for further explanation and limitation, the step 103 of determining a target medical examiner from the online medical examiner queue based on the target user characteristic information, the type of the inquiry and the matching type includes:

and if the matching type is the limit matching, at least one contracting doctor is obtained based on the target user characteristic information matching.

And matching candidate doctors corresponding to the inquiry types from the contracting doctors, and matching target doctor receiving from the online doctor receiving queue based on the candidate doctors.

And if the matching type is non-limiting matching, matching the target doctor from the online examination receiving queue based on the inquiry type.

In the embodiment of the present invention, it is considered that the user making the inquiry request may be an inquiry patient who has a fixed doctor-patient relationship with some doctors, for example, an inquiry family doctor or a regular follow-up user for long-term chronic diseases, or may be a general inquiry user who does not have a fixed doctor-patient relationship. And the subscriber often needs to communicate with a designated doctor. Therefore, a doctor, namely a contracting doctor, having a fixed doctor-patient relationship with the current user is determined according to the identification information in the user characteristic information. Since the contracting doctors can be a plurality of doctors in different departments, doctors of the corresponding department, namely candidate doctors, are matched from the contracting doctors according to the type of the inquiry. After the candidate doctor is determined, matching the candidate doctor with doctors in the online reception queue, if the candidate doctor can be matched, judging that the candidate doctor is online, and determining the candidate doctor as the target reception doctor for final reception. Aiming at common inquiry users without fixed doctor-patient relationship, one of the online doctors can be randomly determined as a target doctor for receiving the inquiry directly according to the inquiry types of the users, and the number of the doctors receiving the inquiry can also be determined from an online doctor receiving queue, namely the doctor with the least number of queuing can be used as the target doctor for receiving the inquiry.

The contracting doctor can more quickly diagnose and deal with the illness state of the patient, the contracting user can be extracted from the global user, the contracting doctor is preferentially selected for the contracting user, the illness state communication time of the doctor and the diagnosis time can be greatly reduced, and the on-line inquiry efficiency is effectively improved.

In an embodiment of the present invention, for further explanation and limitation, the method further comprises:

and if the candidate doctors corresponding to the inquiry types are not matched, matching the target doctor for receiving the inquiry from the online doctor receiving queue according to the inquiry types.

And if the candidate doctor is not contained in the online consultation queue, acquiring at least one associated doctor of the candidate doctors, and matching a target consultation doctor from the online consultation queue based on the associated doctor.

In the embodiment of the invention, the coverage departments of the contracting doctors are limited, if the contracting doctors of the patients are not matched with the inquiry types of the current users, in order to find out the doctors capable of solving the inquiry requirements of the current users, the doctors matched with the inquiry types need to be selected from the online global doctors as the target doctor to be subjected to the inquiry. In addition to the fact that the contracting doctor's department cannot cover the type of inquiry, there are situations where the contracting doctor is not on-line. At this time, in order to ensure that the contracting doctor has a doctor to receive a doctor at the first time under the condition that the contracting doctor is not on line, doctors in the same consulting room or the same level of the same department room are configured as related doctors of the contracting doctor in advance, and when the candidate doctor is not in the on-line receiving queue, the related doctors carry out receiving, so that the receiving service quality and the receiving efficiency of the contracting user are ensured.

and if the candidate doctors corresponding to the inquired types are not matched from the online consultation queue, determining any general doctor in the online consultation queue as the target consultation doctor.

In the embodiment of the invention, for departments with short medical resource allocation, online service personnel may not be allocated in real time. Or when the number of the treatment visits of some departments is too high and is larger than a preset threshold value, the on-line treatment queue has no treatment visit doctors of the department. A doctor is matched from general practitioners to serve as a target doctor for receiving a doctor, the general physicians can make up the shortage of staff in departments with shortage of doctor resources, relieve the pressure of doctors, and reduce the time for patients to ask for a doctor and the like, so that the efficiency of receiving a doctor is ensured, and the quality of receiving a doctor is ensured.

In an embodiment of the present invention, for further explanation and limitation, before the determining a target doctor from an online diagnosis receiving queue based on the target user characteristic information, the type of inquiry and the matching type, the method further includes:

acquiring an online doctor visit scheduling table corresponding to the system time information and the real-time doctor receiving number of each doctor in the online doctor visit scheduling table, and determining the doctor with the corresponding real-time doctor receiving number smaller than a preset threshold value as a real-time doctor receiving the doctor;

and constructing an online consultation queue based on the real-time consultation doctors.

In the embodiment of the invention, in order to avoid centralized queuing of users, the real-time number of the received diagnoses of the doctors is limited based on the preset threshold value, only the doctors with the real-time number of the received diagnoses smaller than the preset threshold value are added into the on-line queue, and when the real-time number of the received diagnoses is larger than or equal to the preset threshold value, the doctors are removed from the on-line queue. The preset threshold value may be set differently according to different doctors, or may be set by all doctors in a unified manner, and the value of the preset threshold value may also be customized according to specific application requirements.

In addition, the initial online examination receiving queue can be determined by comprehensively considering the temporary examination change, sudden leave-asking and other situations of the doctor on the basis of the online examination receiving scheduling table, and then the online examination receiving queue is determined based on the real-time examination receiving quantity.

In an embodiment of the present invention, for further explanation and limitation, after the forwarding of the inquiry request to the corresponding terminal of the target doctor, the method further includes:

acquiring a referral request sent by the target doctor receiving terminal and first doctor receiving information of the target doctor receiving terminal, wherein the referral request carries a second inquiry type;

In the embodiment of the invention, the first receiving information is the communication content between the target receiving doctor and the user and the diagnosis and treatment information of the target receiving doctor to the user. When the target doctor visits the department through communication with the user, the type of the consultation of the user is not consistent with the current department, or the disease condition of the user needs to intervene in other departments and needs to be transferred to other departments, the doctor can write out the department needing to be transferred, namely the second type of consultation, in the transfer request. And matching the target referral doctor matched with the second inquiry type from the online consultation queue. When the doctor of receiving a consultation finds that the current disease of the user does not belong to the diagnosis scope of the department, the consultation type matched with the disease of the user is determined, and the user is transferred to the corresponding department, so that the problem of the user can be timely processed and solved, and the on-line consultation efficiency is guaranteed.

The invention provides a method for distributing on-line inquiry requests, which comprises the steps of responding to an inquiry request of a target user, and acquiring characteristic information of the target user and inquiry chief complaint information carried by the inquiry request; determining a matching type according to the target user characteristic information and a pre-constructed doctor-patient mapping relationship set, and determining an inquiry type according to the target user characteristic information and the inquiry chief information, wherein the matching type comprises restricted matching and non-restricted matching; and determining a target doctor from an online examination receiving queue based on the target user characteristic information, the type of the inquiry and the matching type, and forwarding the inquiry request to a corresponding terminal of the target doctor, wherein the online examination receiving queue is determined based on an online diagnosis scheduling table and the real-time examination receiving quantity, and is used for classifying and matching the users, so that the matching degree between the doctor and the users can be improved, the diagnosis and treatment time of the doctors is reduced, meanwhile, the target doctor is selected from the online examination receiving queue, the online state of the doctors can be ensured, the waiting time of the users is reduced, and the examination receiving efficiency of online examination is effectively improved.

Further, as an implementation of the method shown in fig. 1, an embodiment of the present invention provides an apparatus, as shown in fig. 3, where the apparatus includes:

the acquisition module 31 is used for responding to the inquiry request, and acquiring the characteristic information of the target user and the inquiry chief complaint information;

a determining module 32, configured to determine a matching type according to the target user feature information, and determine an inquiry type according to the target user feature information and the inquiry chief complaint information, where the matching type includes restricted matching and non-restricted matching;

the forwarding module 33 determines a target doctor from an online examination receiving queue based on the target user characteristic information, the type of the inquiry and the matching type, and forwards the inquiry request to a corresponding terminal of the target doctor, wherein the online examination receiving queue is determined based on an online examination dispatch table and a real-time examination receiving quantity.

Further, the forwarding module 33 includes:

and the second forwarding unit is used for forwarding the inquiry request to a corresponding terminal of the core doctor if the first diagnosis receiving state is a non-diagnosis state.

Further, the determining module 32 includes:

the first matching unit is used for obtaining at least one contracting doctor based on the target user characteristic information matching if the matching type is the limit matching;

and the third matching unit is used for matching a target doctor for receiving the consultation from the online doctor receiving queue based on the inquiry type if the matching type is non-limited matching.

Further, the apparatus further comprises:

the first matching module is used for matching a target doctor to be subjected to diagnosis from the online doctor to be subjected to diagnosis queue according to the type of the diagnosis if the candidate doctor corresponding to the type of the diagnosis is not matched;

and the second matching module is used for acquiring at least one associated doctor of the candidate doctors if the candidate doctors are not contained in the online consultation queue, and matching a target consultation doctor from the online consultation queue based on the associated doctor.

Further, the apparatus further comprises:

the determining module 32 is further configured to determine any general medical doctor in the online consultation queue as a target consultation doctor if a doctor corresponding to the inquiry type is not matched from the online consultation queue.

Further, the apparatus further comprises:

the obtaining module 31 is further configured to obtain an online clinic visit scheduling table corresponding to the system time information, and a real-time clinic visit number of each doctor in the online clinic visit scheduling table, and determine a doctor whose corresponding real-time clinic visit number is smaller than a preset threshold value as a real-time clinic visit doctor;

Further, the apparatus further comprises:

the obtaining module 31 is further configured to obtain a referral request sent by a target referring doctor terminal and first referring information of the target referring doctor terminal, where the referral request carries a second inquiry type;

the determining module 32 is further configured to determine a target referral doctor from the online referral queue according to the second inquiry type, and forward the inquiry request and the first referral information to a corresponding terminal of the target referral doctor.

The invention provides a distribution device of on-line inquiry requests, which responds to the inquiry requests of target users to obtain characteristic information of the target users and inquiry chief complaint information carried by the inquiry requests; determining a matching type according to the target user characteristic information and a pre-constructed doctor-patient mapping relationship set, and determining an inquiry type according to the target user characteristic information and the inquiry chief information, wherein the matching type comprises restricted matching and non-restricted matching; and determining a target doctor from an online examination receiving queue based on the target user characteristic information, the type of the inquiry and the matching type, and forwarding the inquiry request to a corresponding terminal of the target doctor, wherein the online examination receiving queue is determined based on an online diagnosis scheduling table and the real-time examination receiving quantity, and is used for classifying and matching the users, so that the matching degree between the doctor and the users can be improved, the diagnosis and treatment time of the doctors is reduced, meanwhile, the target doctor is selected from the online examination receiving queue, the online state of the doctors can be ensured, the waiting time of the users is reduced, and the examination receiving efficiency of online examination is effectively improved.

According to an embodiment of the present invention, a storage medium is provided, wherein the storage medium stores at least one executable instruction, and the computer executable instruction can execute the method for allocating the on-line inquiry request in any method embodiment.

Fig. 4 is a schematic structural diagram of a computer device according to an embodiment of the present invention, and the specific embodiment of the present invention does not limit the specific implementation of the computer device.

As shown in fig. 4, the computer apparatus may include: a processor (processor) 402, a Communications Interface 404, a memory 406, and a Communications bus 408.

Wherein: the processor 402, communication interface 404, and memory 406 communicate with each other via a communication bus 408.

A communication interface 404 for communicating with network elements of other devices, such as clients or other servers.

The processor 402 is configured to execute the program 410, and may specifically execute the relevant steps in the above-described embodiment of the method for allocating an online inquiry request.

In particular, program 410 may include program code comprising computer operating instructions.

The processor 402 may be a central processing unit CPU, or an Application Specific Integrated Circuit ASIC (Application Specific Integrated Circuit), or one or more Integrated circuits configured to implement an embodiment of the present invention. The computer device includes one or more processors, which may be the same type of processor, such as one or more CPUs; or may be different types of processors such as one or more CPUs and one or more ASICs.

And a memory 406 for storing a program 410. Memory 406 may comprise high-speed RAM memory, and may also include non-volatile memory (non-volatile memory), such as at least one disk memory.

The program 410 may specifically be configured to cause the processor 402 to perform the following operations:

It will be apparent to those skilled in the art that the modules or steps of the invention described above may be implemented in a general purpose computing device, they may be centralized on a single computing device or distributed across a network of computing devices, and optionally they may be implemented in program code executable by a computing device, such that they may be stored in a memory device and executed by a computing device, and in some cases, the steps shown or described may be performed in an order different than that described herein, or they may be separately fabricated into individual integrated circuit modules, or multiple ones of them may be fabricated into a single integrated circuit module. Thus, the present invention is not limited to any specific combination of hardware and software.

The above description is only a preferred embodiment of the present invention and is not intended to limit the present invention, and various modifications and changes may be made by those skilled in the art. Any modification, equivalent replacement, or improvement made within the spirit and principle of the present invention should be included in the protection scope of the present invention.

Claims

1. A method for assigning an online interrogation request, comprising:

determining a matching type according to the target user characteristic information and a pre-constructed doctor-patient mapping relation set, and determining an inquiry type according to the target user characteristic information and the inquiry chief complaint information, wherein the matching type comprises restricted matching and unrestricted matching;

2. The method of claim 1, wherein the target recipient doctor comprises a core doctor and at least one assisting doctor associated with the core doctor, and wherein forwarding the interrogation request to a corresponding terminal of the target recipient doctor comprises:

detecting a first consultation status of the core doctor;

and if the first diagnosis receiving state is a missed diagnosis, forwarding the inquiry request to a corresponding terminal of the core doctor.

3. The method of claim 1, wherein the determining a target interviewer from an online interview queue based on the target user characteristic information, the type of interview and the matching type comprises:

matching candidate doctors corresponding to the inquiry type from the contracting doctors, and matching target doctor receiving from the online doctor receiving queue based on the candidate doctors;

and if the matching type is non-limiting matching, matching a target doctor for receiving a diagnosis from the online doctor receiving queue based on the inquiry type.

4. The method of claim 3, further comprising:

5. The method of claim 3, further comprising:

and if the doctor corresponding to the inquiry type is not matched from the online consultation queue, determining any general doctor in the online consultation queue as a target consultation doctor.

6. The method of claim 1, wherein before determining a target interviewer from an online interview queue based on the target user characteristic information, the type of interview, and the match type, the method further comprises:

7. The method of any one of claims 1-6, wherein after forwarding the interrogation request to the corresponding terminal of the target referring physician, the method further comprises:

8. An apparatus for allocating on-line inquiry requests is characterized by comprising:

the acquisition module is used for responding to the inquiry request and acquiring the characteristic information of the target user and the inquiry chief complaint information;

9. A storage medium having stored therein at least one executable instruction that causes a processor to perform operations corresponding to the method of assigning on-line interrogation requests as claimed in any one of claims 1 to 7.

10. A computer device, comprising: the system comprises a processor, a memory, a communication interface and a communication bus, wherein the processor, the memory and the communication interface are communicated with each other through the communication bus;

the memory is used for storing at least one executable instruction, and the executable instruction causes the processor to execute the operation corresponding to the distribution method of the on-line inquiry request in any one of claims 1-7.