WO2023170881A1

WO2023170881A1 - Information provision device, information provision system, information provision method, and recording medium

Info

Publication number: WO2023170881A1
Application number: PCT/JP2022/010683
Authority: WO
Inventors: 響篠崎
Original assignee: 日本電気株式会社
Priority date: 2022-03-10
Filing date: 2022-03-10
Publication date: 2023-09-14

Abstract

An information provision device (10) has an acquisition unit (110), a storage processing unit (120), and an output unit (130). The acquisition unit (110) acquires first information and moving body identification information from a passenger terminal operated by a passenger of a moving body, and acquires second information and moving body identification information from a staff terminal (30). The moving body identification information is information whereby the moving body can be identified. The storage processing unit (120) stores the first information and the second information in a storage unit (40) in association with the moving body identification information. The output unit (130) outputs, to each piece of moving body identification information, the first information and the second information stored in the storage unit (40).

Description

Information provision device, information provision system, information provision method, and recording medium

The present invention relates to an information providing device, an information providing system, an information providing method, and a recording medium.

In public transportation such as trains, it is important to provide users with information regarding operations and vehicles. Patent Document 1 discloses the following technology. First, a wireless base station is installed for each of multiple vehicles. This wireless base station makes a request for information on the congestion situation to a terminal in the vehicle, and transmits the information on the congestion situation in response from the terminal to the control device. The control device transmits the aggregated information to the center server. The center server updates the data table based on the aggregated information and distributes the congestion situation.

Japanese Patent Application Publication No. 2015-134516

In the method described in Patent Document 1 mentioned above, information flows only in one direction, from the company that manages the vehicle to the user. Therefore, there are limits to the types of information that can be provided to users.

An example of an object of the present invention is to provide an information providing device, an information providing system, an information providing method, and a recording medium that can increase the types of information that can be provided to users of mobile objects, in view of the above-mentioned problems. be.

According to one aspect of the present invention, mobile object identification information and first information that can identify the mobile object are acquired from a passenger terminal operated by a passenger of the mobile object, and the acquisition means for acquiring the second information and the mobile object identification information from a staff terminal operated by a staff member;
storage processing means for storing the first information and the second information in a storage means in association with the moving object identification information;
Output means for outputting the first information and the second information stored in the storage means for each of the mobile body identification information;
An information providing device is provided.

According to one aspect of the present invention, an employee terminal operated by an employee belonging to an organization that manages a mobile object;
an information providing device;
Equipped with
The information providing device includes:
Acquisition of acquiring mobile body identification information and first information that can identify the mobile body from a passenger terminal operated by a passenger of the mobile body, and acquiring second information and the mobile body identification information from the staff terminal. means and
storage processing means for storing the first information and the second information in a storage means in association with the moving object identification information;
Output means for outputting the first information and the second information stored in the storage means for each of the mobile body identification information;
An information providing system is provided.

According to one aspect of the invention, the computer:
A staff member who acquires mobile body identification information and first information that can identify the mobile body from a passenger terminal operated by a passenger of the mobile body, and who is operated by a staff member who belongs to an organization that manages the mobile body. obtaining second information and the mobile object identification information from the terminal;
storing the first information and the second information in a storage means in association with the mobile body identification information;
An information providing method is provided, which outputs the first information and the second information stored in the storage means for each of the moving body specific information.

According to one aspect of the present invention, there is provided a recording medium recording a computer-executable program,
The program causes the computer to
A staff member who acquires mobile body identification information and first information that can identify the mobile body from a passenger terminal operated by a passenger of the mobile body, and who is operated by a staff member who belongs to an organization that manages the mobile body. an acquisition function that acquires the second information and the mobile object identification information from the terminal;
a storage processing function for storing the first information and the second information in a storage means in association with the mobile object identification information;
an output function that outputs the first information and the second information stored in the storage means for each of the mobile body identification information;
A recording medium is provided that has the following information.

According to one aspect of the present invention, the types of information that can be provided to users of mobile objects can be increased.

FIG. 1 is a diagram showing an overview of an information providing system according to a first embodiment. FIG. 2 is a diagram for explaining the usage environment of the information providing system. FIG. 3 is a diagram showing an example of information stored in a storage unit. It is a diagram showing an example of the hardware configuration of an information providing device. It is a figure showing an example of the processing which an information provision device and a passenger terminal perform. 6 is a diagram showing a first example of processing performed in step S60 of FIG. 5. FIG. 6 is a diagram showing a second example of the process performed in step S60 of FIG. 5. FIG. It is a figure which shows an example of the information which the memory|storage part stores in 2nd Embodiment. It is a figure showing an example of the processing which an information provision device and a passenger terminal perform. It is a figure which shows an example of the screen displayed by a passenger terminal in step S50 of FIG. 11 is a diagram showing a modification of the screen shown in FIG. 10. FIG. It is a figure which shows an example of the screen displayed by a passenger terminal in step S60 of FIG. 13 is a diagram showing a modification of the screen shown in FIG. 12. FIG.

Hereinafter, embodiments of the present invention will be described using the drawings. Note that in all the drawings, similar components are denoted by the same reference numerals, and descriptions thereof will be omitted as appropriate.

(First embodiment)
FIG. 1 is a diagram showing an overview of an information providing system according to this embodiment. This information providing system is used to provide information to users, for example, passengers of moving bodies, and includes an information providing device 10 and a staff terminal 30.

The staff terminal 30 is operated by a staff member who belongs to an organization that manages the mobile object.

The information providing device 10 includes an acquisition section 110, a storage processing section 120, and an output section 130. The acquisition unit 110 acquires first information and mobile body specific information from a passenger terminal operated by a passenger of the mobile body, and also acquires second information and mobile body specific information from the staff terminal 30. The mobile object identification information is information that can identify a mobile object. The storage processing unit 120 causes the storage unit 40 to store the first information and the second information in association with the mobile body identification information. The output unit 130 outputs the first information and the second information stored in the storage unit 40 for each moving object identification information. The output destinations of the output unit 130 are, for example, passenger terminals and staff terminals 30.

According to this information providing system, the first information and the second information are output to the passenger terminal for each mobile object identification information. The first information is information sent by passengers and the second information is information sent by staff. Therefore, the types of information that can be provided to users, such as passengers, increase.

A detailed example of this information providing system will be described below.

FIG. 2 is a diagram for explaining the usage environment of the information providing system shown in FIG. 1. This information providing system is a system that provides information regarding the mobile object 50. As described above, this information providing system includes the information providing device 10 and the staff terminal 30, and is used together with the passenger terminal 20, the storage unit 40, and the relay device 52.

The moving object 50 is, for example, a public transportation such as a railway vehicle, a bus, a ship, or an airplane. The mobile body 50 has mobile body identification information, for example, an ID assigned to each mobile body. The mobile body identification information is provided, for example, in units of organization. As an example, if the moving object 50 is a train in which a plurality of vehicles are connected, the same moving object identification information is given to these plurality of vehicles. However, the mobile object identification information may be provided for each of these plurality of vehicles.

A medium 54 is provided inside the moving body 50. The medium 54 has mobile body identification information given to the mobile body 50. The medium 54 may be a print medium, a display medium such as a display, or a storage medium having a short-range wireless communication function. The medium 54 may be attached to at least one of a strap and a handrail. Further, the medium 54 may be part of an advertisement placed within the mobile object 50.

When the medium 54 is a print medium, the medium 54 displays, for example, coded moving object identification information. The code indicating the moving object identification information may be a bar code or a two-dimensional code. Then, the passenger terminal 20 reads the moving object identification information from the medium 54 using, for example, a code reading function. The same applies when the medium 54 is a display medium.

On the other hand, when the medium 54 is a storage medium, the passenger terminal 20 acquires the mobile object identification information from the medium 54 via short-range wireless communication.

The passenger terminal 20 is operated by the user of the mobile object 50. The passenger terminal 20 is, for example, a portable terminal. The passenger terminal 20 transmits the mobile object identification information acquired from the medium 54 to the information providing device 10 together with the first information. The first information includes, for example, at least one of information input by a passenger of the mobile object 50 into the passenger terminal 20 and information generated by the passenger terminal 20. An example of the information input by the passenger into the passenger terminal 20 is text data indicating the status of the mobile object 50. This text data may, for example, indicate the state of the temperature inside the mobile body 50 (hot, cold, etc.) or the state of the illuminance inside the mobile body 50 (too bright, too dark, etc.). It's okay. On the other hand, an example of the information generated by the passenger terminal 20 is information generated by a sensor mounted on the passenger terminal 20. An example of this information is at least one of an image taken of the inside of the moving body 50, a measured value of the temperature inside the moving body 50, and a measured value of the illuminance inside the moving body 50.

The relay device 52 is mounted on the mobile body 50. The relay device 52 communicates with a device external to the mobile body 50, for example, the information providing device 10, via the public communication network 70. However, the relay device 52 may communicate with a device external to the mobile body 50, for example, the information providing device 10, via the local network 60 instead of the public communication network 70. The passenger terminal 20 then communicates with the information providing device 10 via the relay device 52. This communication is performed by wireless communication. This wireless communication is performed, for example, via an antenna installed inside the mobile body 50. The communication distance between this antenna and the passenger terminal 20 is, for example, 1 m or more and 10 m or less. The information providing device 10 may communicate with the passenger terminal 20 only via the relay device 52.

The staff terminal 30 is operated by a staff member of an organization that manages the mobile body 50, for example, an employee of the operating company of the mobile body 50. The staff terminal 30 may be a stationary terminal or a portable terminal. The staff member can control the air conditioning settings (for example, temperature setting) and the illuminance of the lighting equipment of the mobile body 50 via the staff terminal 30 or other terminals.

The staff terminal 30 can use a storage unit that stores mobile object identification information. This storage unit stores mobile body identification information for each of the plurality of mobile bodies 50. Then, the staff member causes the staff terminal 30 to read out the mobile unit specific information of the mobile unit 50 to be associated with the second information from the storage unit, and inputs the second information into the staff terminal 30. An example of the second information is information to be provided to a user of the mobile body 50, for example, a passenger. This information includes at least one of text data and image data. The second information may include a URL. A specific example of the second information is, for example, at least one of the following.
- Information on special tickets issued by the organization that operates the mobile object 50.
- Operation information of the mobile object 50, for example delay information.
- Operation information of public transportation means other than the mobile object 50, for example, delay information.
- Information indicating that the air conditioning settings of the mobile object 50 have been changed.
- Information indicating that the illuminance of the lighting equipment of the moving object 50 has been changed.
- Information regarding the vicinity of the moving route of the moving body 50. For example, information about the business status of facilities around the station and advertising information for those facilities.
・Information that needs to be conveyed to passengers in an emergency. For example, information regarding natural disasters such as earthquakes, and information regarding suspicious persons or objects.

Note that at least a portion of the second information may be information common to all moving bodies 50.

The staff terminal 30 communicates with the information providing device 10 via the local network 60 and the public communication network 70. The information providing device 10 may communicate with the staff terminal 30 only through the local network 60. Note that the information providing device 10 may communicate with the staff terminal 30 via the local network 60 instead of via the public communication network 70.

The information providing device 10 has an acquisition section 110, a storage processing section 120, and an output section 130, and can use the storage section 40. The storage unit 40 may be a part of the information providing device 10 or may be located outside the information providing device 10.

As explained using FIG. 2, the acquisition unit 110 acquires the mobile object identification information and first information from the passenger terminal 20, and also acquires the mobile object identification information and second information from the staff terminal 30.

The storage processing unit 120 stores the first information acquired from the passenger terminal 20 in the storage unit 40 in association with the mobile body identification information acquired together with the first information. Furthermore, the storage processing unit 120 causes the storage unit 40 to store the second information acquired from the staff terminal 30 in association with the mobile body identification information acquired together with the second information.

The output unit 130 outputs the first information and the second information stored in the storage unit 40 for each mobile object identification information. In other words, when the output unit 130 acquires the mobile body identification information of a certain mobile body 50 from the terminal, it reads out the first information and the second information linked to this mobile body identification information, and outputs the read information to the terminal. do. This information may be displayed on the terminal in the form of a bulletin board, for example. The terminal with which the output unit 130 communicates is, for example, the passenger terminal 20, but may also be the staff terminal 30.

FIG. 3 is a diagram showing an example of information stored in the storage unit 40. In the example shown in this figure, the storage unit 40 stores mobile body identification information, first information, and second information for each mobile body. Note that the first information and the second information may include the title of the information and the main body of the information. The storage unit 40 further stores the first information and the second information in association with sender identification information for identifying the sender of the information and the date and time of sending. Note that the sender identification information may be information that only identifies whether the sender is a passenger or a staff member, or may be information that allows the sender to be identified on an individual basis.

FIG. 4 is a diagram showing an example of the hardware configuration of the information providing device 10. The information providing device 10 includes a bus 1010, a processor 1020, a memory 1030, a storage device 1040, an input/output interface 1050, and a network interface 1060.

The bus 1010 is a data transmission path through which the processor 1020, memory 1030, storage device 1040, input/output interface 1050, and network interface 1060 exchange data with each other. However, the method of connecting the processors 1020 and the like to each other is not limited to bus connection.

The processor 1020 is a processor implemented by a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), or the like.

The memory 1030 is a main storage device implemented by RAM (Random Access Memory) or the like.

The storage device 1040 is an auxiliary storage device realized by a removable medium such as an HDD (Hard Disk Drive), an SSD (Solid State Drive), a memory card, or a ROM (Read Only Memory). The storage device 1040 stores program modules that implement each function of the information providing apparatus 10 (for example, the acquisition section 110, the storage processing section 120, and the output section 130). When the processor 1020 reads each of these program modules onto the memory 1030 and executes them, each function corresponding to the program module is realized. Further, the storage device 1040 may also function as the storage unit 40.

The input/output interface 1050 is an interface for connecting the information providing device 10 and various input/output devices.

The network interface 1060 is an interface for connecting the information providing device 10 to a network. This network is, for example, a LAN (Local Area Network) or a WAN (Wide Area Network). The method by which the network interface 1060 connects to the network may be a wireless connection or a wired connection. The information providing device 10 communicates with the passenger terminal 20 and the staff terminal 30 via the network interface 1060.

FIG. 5 is a diagram showing an example of processing performed by the information providing device 10 and the passenger terminal 20. Note that even if the passenger terminal 20 is replaced with the staff terminal 30, the same processing as in this figure is performed, except for the method of acquiring the moving object identification information (step S10).

First, a passenger who wishes to use the information providing device 10 launches an application program that is preinstalled on the passenger terminal 20. Note that this start-up is automatically performed when it is detected that the passenger terminal 20 has entered the mobile object 50, for example, when it is detected that the passenger terminal 20 is able to communicate with the relay device 52. May be done. In the latter case, it is preferable that the passenger terminal 20 terminates this application program when communication with the relay device 52 becomes impossible.

Then, the passenger causes the passenger terminal 20 to acquire the mobile body identification information of the mobile body 50 from the medium 54 in the mobile body 50 (step S10). Then, the passenger terminal 20 transmits the mobile object identification information to the information providing device 10 (step S20).

The acquisition unit 110 of the information providing device 10 acquires mobile body identification information. Next, the output unit 130 of the information providing device 10 generates data for displaying a screen on the passenger terminal 20, that is, screen data (step S30), and transmits this screen data to the passenger terminal 20 (step S40). Note that the screen displayed by this screen data is a screen for displaying or inputting the first information and second information regarding the mobile object identification information transmitted in step S20. Note that the screen data transmitted at this stage may be screen data corresponding to the top screen.

Upon receiving the screen data, the passenger terminal 20 displays the screen according to this screen data (step S50). After that, the information providing device 10 and the passenger terminal 20 repeat transmitting, receiving, and displaying information according to the input to the passenger terminal 20 by the passenger (step S60).

FIG. 6 is a diagram showing a first example of the process performed in step S60 of FIG. 5. The process shown in this figure shows a case where the passenger terminal 20 transmits new first information to the information providing device 10.

First, the passenger causes the passenger terminal 20 to transmit information indicating that screen data for inputting the first information is requested (step S110). Then, the output unit 130 of the information providing device 10 transmits this screen data to the passenger terminal 20 (step S120). The passenger terminal 20 displays an input screen according to this screen data (step S130). This input screen has, for example, a column for inputting the title of the first information and a column for inputting the main body of the first information.

The passenger operates the passenger terminal 20 and inputs the first information on this input screen (step S140). Then, the passenger terminal 20 transmits this first information to the information providing device 10 in association with the mobile object identification information acquired in step S10 of FIG. 5 (step S150).

The acquisition unit 110 of the information providing device 10 acquires this first information in association with the mobile object identification information. Then, the storage processing unit 120 stores the first information acquired by the acquisition unit 110 in the storage unit 40 in association with this moving body identification information. At this time, the storage processing unit 120 may store the sender identification information and the transmission date and time in the storage unit 40 as necessary (step S160).

FIG. 7 is a diagram showing a second example of the process performed in step S60 of FIG. 5. The process shown in this figure shows a case where the information providing device 10 outputs the first information and the second information stored in the storage unit 40.

First, the passenger causes the passenger terminal 20 to transmit information indicating that the first information and the second information stored in the storage section 40 are requested. At this time, the passenger terminal 20 also transmits the mobile object identification information acquired in step S10 of FIG. 5 (step S210).

The acquisition unit 110 of the information providing device 10 acquires the information transmitted by the passenger terminal 20. Next, the output unit 130 reads from the storage unit 40 the first information and the second information linked to the mobile body identification information transmitted in step S210 (step S220). The output unit 130 then transmits the read information to the passenger terminal 20 (step S230).

Then, the passenger terminal 20 displays the first information and second information received from the information providing device 10 (step S240).

As described above, according to the present embodiment, the storage processing unit 120 of the information providing device 10 stores the first information and the second information in the storage unit 40 in association with the mobile body identification information. The first information is information input by a passenger of the mobile body 50, and the second information is information input by an employee of the organization that operates the mobile body 50. Then, the output unit 130 of the information providing device 10 outputs the first information and the second information to the passenger terminal 20 for each moving body specific information. Therefore, the types of information that can be provided to users of the mobile body 50, such as passengers, can be increased.

The output unit 130 also outputs the first information and the second information to the staff terminal 30 for each mobile object identification information. Therefore, the information providing device 10 can allow the passengers and staff of the mobile object 50 to share information.

(Second embodiment)
The information providing system according to the present embodiment is similar to the information providing system according to the first embodiment, except that the first information and the second information are divided into a plurality of groups and handled. The group here corresponds to, for example, a thread on a bulletin board. In this case, an example of a thread title is as follows.
・Receiving complaints from passengers ・Providing information from staff to passengers ・Communication between passengers. In this case, the threads may be further divided by topic. Examples of topics are interactions between regular users and non-regular users, or tourist information along the railway.

Then, the storage processing unit 120 of the information providing device 10 further divides the first information and the second information linked to one mobile object identification information into a plurality of groups and stores them in the storage unit 40. Then, the output unit 130 of the information providing device 10 outputs the first information and the second information in groups.

A new group may be added, for example, by a passenger or by a staff member.

Furthermore, each of the plurality of groups is associated with transmission authority setting information and reading authority setting information.

The transmission authority setting information includes information that allows identification of passengers who have the authority to transmit the first information to the group, and information that allows identification of the staff member who has the authority to transmit the second information to the group. That is, anyone other than the user indicated by the transmission authority setting information cannot transmit information to that group. For example, some groups may be able to transmit only the second information. That is, in the case of bulletin board threads, some threads may allow only staff members to post information.

The reading authority setting information includes information for identifying users who have the authority to read the first information and the second information linked to the group, for example, information for identifying the passengers and staff who have the authority. I'm here. That is, anyone other than the user indicated by the read authority setting information cannot confirm the first information and second information associated with the group.

Note that at least one of the sending authority setting information and the reading authority setting information may indicate that a passenger of the mobile object 50 has that authority, or may indicate that a staff member has that authority. It's okay.

Furthermore, the transmission authority setting information and read authority setting information regarding the passenger terminal 20 may be "that the passenger terminal 20 is communicating via the relay device 52". Further, the transmission authority setting information and read authority setting information regarding the staff terminal 30 may be "that the staff terminal 30 is communicating via the local network 60".

FIG. 8 is a diagram showing an example of information stored in the storage unit 40 in this embodiment. In the example shown in this figure, the storage unit 40 stores transmission authority setting information, read authority setting information, first information, second information, and the sender of the information for each combination of mobile object identification information and group identification information. The sender identification information and sending date and time are stored.

FIG. 9 is a diagram showing an example of processing performed by the information providing device 10 and the passenger terminal 20, and corresponds to FIG. 5 of the first embodiment. The processing from step S10 to step S50 is as described using FIG. 5. However, in step S30 and step S40, the output unit 130 generates and transmits information for specifying a group to be displayed, that is, information for selecting or inputting group specifying information, for example, screen data. Then, in step S50, the passenger terminal 20 displays information, for example, a screen, for inputting or selecting group specific information.

The passenger operates the passenger terminal 20 and inputs information indicating the desired group, that is, group designation information. Then, the passenger terminal 20 transmits this group designation information to the information providing device 10. At this time, the group designation information is combined with information indicating whether the passenger has transmission authority, that is, transmission authority information, and information indicating whether or not the passenger has reading authority, that is, reading authority information. It is transmitted (step S52). The transmission authority information and the read authority information may be generated by the passenger terminal 20 or by the relay device 52. In the latter case, an example of the transmission authority information and read authority information indicates that the group designation information is transmitted via the relay device 52.

The output unit 130 of the information providing device 10 acquires group designation information, transmission authority information, and read authority information. Then, the output unit 130 reads the transmission authority setting information corresponding to the acquired group designation information from the storage unit 40, and uses the read transmission authority setting information and the transmission authority information acquired in step S52 to set the current passenger terminal 20 ( or passenger) has the sending authority. The output unit 130 also reads read authority setting information corresponding to the acquired group designation information from the storage unit 40, and uses this read authority setting information and the read authority information acquired in step S52 to output the current passenger terminal 20 (or It is confirmed that the passenger (passenger) has read authority (step S54).

After that, if it is confirmed in step S54 that the person who wishes to read has the reading authority, the output unit 130 outputs the The first information and the second information are read out and transmitted to the passenger terminal 20 (step S60). An example of this process is similar to the process shown in FIG. 7, except that a group is specified.

Furthermore, when it is confirmed in step S54 that the sender has the transmission authority, the acquisition unit 110 and the storage processing unit 120 perform new first information acquisition processing. (Step S60). An example of this process is similar to the process shown in FIG. 6, except that a group is specified.

Note that if the output unit 130 determines in step S54 that the current passenger terminal 20 (or passenger) does not have reading authority, the output unit 130 transmits the first information and the second information to the passenger terminal 20 in step S60. do not. Further, if the output unit 130 determines in step S54 that the current passenger terminal 20 (or passenger) does not have transmission authority, it does not perform the first information acquisition process in step S60.

Note that in the above description, the transmission authority confirmation process and the read authority confirmation process are performed after the first screen is displayed (step S50). However, these authority confirmation processes may be performed in step S20 and step S30. In this case, in step S20, transmission authority information and read authority information are transmitted.

Further, the transmission authority confirmation process may be performed when acquiring the first information or the second information from the passenger terminal 20 or the staff terminal 30. Further, the read authority confirmation process may be performed when transmitting the first information and the second information to the passenger terminal 20 or the staff terminal 30.

FIG. 10 is a diagram showing an example of a screen displayed by the passenger terminal 20 in step S50 of FIG. 9. In this example, the transmission authority confirmation process and the read authority confirmation process are performed in step S20 and step S30.

The passenger terminal 20 has a column 202 for inputting search conditions for first information and second information, a button 204 for starting a search, and a plurality of group columns 210. The group column 210 is provided for each group, and displays information regarding the group. In the example shown in this figure, a plurality of group columns 210 are displayed vertically side by side. Each group column 210 includes a column 212 that displays thumbnails of the first information and second information included in the group, a column 214 that displays the name (title) of the group, and an overview of the information included in the group. It has a column 216 for.

In the example shown in this figure, the first information and the second information are displayed in a bulletin board format. Each of the plurality of groups corresponds to a thread. The display mode of the group column 210, for example, the background color, differs depending on whether the passenger using the passenger terminal 20 has transmission authority and viewing authority. Therefore, by checking the display mode of the group column 210, the passenger can check whether or not he or she has transmission authority and whether or not he or she has viewing authority.

FIG. 11 is a diagram showing a modification of the screen shown in FIG. 10. In the example shown in this figure, the passenger terminal 20 displays group columns 210 in which at least one of the outline and purpose of information is similar to each other in a manner that allows them to be distinguished from other group columns 210. Specifically, the passenger terminal 20 displays group columns 210 in which at least one of the outline and purpose of the information is similar to each other, together with text data 218 explaining the outline of the information. Furthermore, the passenger terminal 20 changes the display mode of the group column 210, for example, the background color, depending on the outline of information included in the group. Note that the passenger terminal 20 may change the display mode of the group column 210 depending on whether the passenger has transmission authority and viewing authority.

FIG. 12 is a diagram showing an example of a screen displayed by the passenger terminal 20 in step S60 of FIG. 9. The screen shown in this figure corresponds in detail to the screen displayed in step S130 of FIG. 6. In the example shown in this figure, the passenger terminal 20 includes a field 202 for inputting search conditions, a button 204 for starting a search, a button 206 for returning to the screen shown in FIG. 10 or FIG. It has a column 220 for displaying two pieces of information in a selectable manner, a column 230 for inputting first information, that is, posted content, and a send button 232. Note that the plural pieces of information displayed in the column 220 belong to the same group, for example, the same thread.

In column 220, the first information and the second information are displayed together with the sending time and sender. Further, the first information and the second information are displayed in mutually different display modes, for example, in background colors. Thereby, the passenger can distinguish and recognize the information transmitted by the passenger, that is, the first information, and the information transmitted by the staff, that is, the second information. Note that the display mode of the first information may differ depending on whether the sender is the passenger or another person.

The passenger operates the passenger terminal 20 to select one of the pieces of information displayed in the column 220 and inputs the first information in the column 230. Thereafter, when the send button 232 is selected, the passenger terminal 20 links the first information input in the field 230 with the information selected in the field 220 and transmits it to the information providing device 10. Thereby, the information providing device 10 and the passenger terminal 20 can grasp which information the new first information is a reply to.

Note that the passenger terminal 20 may highlight, in the column 220, a reply to the first information that the passenger terminal 20 sent in the past.

FIG. 13 is a diagram showing a modification of the screen shown in FIG. 12. The example shown in this figure is similar to the example shown in FIG. 12 except for the following points.

First, the column 220 includes a mark 222 for mutually identifying the first information and the second information. The plurality of marks 222 differ from each other in at least one of shape, color, and size. The mark 222 corresponding to the first information also differs depending on whether the sender is the passenger or another person.

Furthermore, the display mode of the first information and the second information is the same.

Similarly to the first embodiment, according to this embodiment, it is possible to increase the types of information that can be provided to users of the mobile body 50, for example, passengers. Further, the information providing device 10 manages the first information and the second information by dividing them into a plurality of groups. Therefore, the information providing device 10 can provide the first information and the second information to the passengers in groups.

Although the embodiments of the present invention have been described above with reference to the drawings, these are merely examples of the present invention, and various configurations other than those described above can also be adopted.

Furthermore, in the plurality of flowcharts used in the above description, a plurality of steps (processes) are described in order, but the order in which the steps are executed in each embodiment is not limited to the order in which they are described. In each embodiment, the order of the illustrated steps can be changed within a range that does not affect the content. Furthermore, at least one step may be performed by another operating entity, such as another device or person. Furthermore, the above-described embodiments can be combined as long as the contents do not conflict with each other.

Part or all of the above embodiments may be described as in the following additional notes, but are not limited to the following.
1. A staff member who acquires mobile body identification information and first information that can identify the mobile body from a passenger terminal operated by a passenger of the mobile body, and who is operated by a staff member who belongs to an organization that manages the mobile body. acquisition means for acquiring the second information and the mobile object identification information from the terminal;
storage processing means for storing the first information and the second information in a storage means in association with the moving object identification information;
Output means for outputting the first information and the second information stored in the storage means for each of the mobile body identification information;
An information providing device comprising:
2. In the information providing device described above,
The information providing device, wherein the mobile body identification information acquired from the passenger terminal is acquired by the passenger terminal from a medium installed in the mobile body.
3. In the information providing device according to 1 or 2 above,
The storage processing means further divides the first information and the second information linked to one of the moving object identification information into a plurality of groups and stores them in the storage means,
The output means is an information providing device that outputs the first information and the second information on a group-by-group basis.
4. In the information providing device described in 3 above,
Information that can identify users with sending authority is set for each group,
The acquisition means acquires group identification information that can identify the group, and transmission authority information that can identify whether a sender of the first information or the second information has the transmission authority,
The storage processing means stores the first information or the second information in the storage means when the transmission authority information indicates that the transmission authority is granted.
5. In the information providing device according to 3 or 4 above,
For each group, information that can identify users who have permission to read information is set,
The output means is
Acquire group identification information that can identify the group, and read authority information that can identify whether the person wishing to read has the reading authority,
an information providing device that outputs at least one of the first information and the second information belonging to the group indicated by the group specifying information when the read authority information indicates that the read authority has the read authority; .
6. In the information providing device according to any one of 3 to 5 above,
The output means is an information providing device that outputs information for selecting or inputting information for specifying the group to be output.
7. In the information providing device according to any one of 1 to 6 above,
The acquisition means is an information providing device that communicates with the passenger terminal via a relay device installed in the mobile object.
8. In the information providing device according to any one of 1 to 7 above,
The acquisition means is an information providing device that communicates with the employee terminal via a local network within the organization.
9. An employee terminal operated by an employee belonging to an organization that manages the mobile object,
an information providing device;
Equipped with
The information providing device includes:
Acquisition of acquiring mobile body identification information and first information that can identify the mobile body from a passenger terminal operated by a passenger of the mobile body, and acquiring second information and the mobile body identification information from the staff terminal. means and
storage processing means for storing the first information and the second information in a storage means in association with the moving object identification information;
Output means for outputting the first information and the second information stored in the storage means for each of the mobile body identification information;
Information provision system equipped with.
10. In the information provision system described in 9 above,
The information providing system is characterized in that the mobile object identification information acquired from the passenger terminal is acquired by the passenger terminal from a medium installed in the mobile object.
11. In the information providing system described in 9 or 10 above,
The storage processing means further divides the first information and the second information linked to one of the moving object identification information into a plurality of groups and stores them in the storage means,
The output means is an information providing system that outputs the first information and the second information on a group-by-group basis.
12. In the information provision system described in 11 above,
Information that can identify users with sending authority is set for each group,
The acquisition means acquires group identification information that can identify the group, and transmission authority information that can identify whether a sender of the first information or the second information has the transmission authority,
The storage processing means stores the first information or the second information in the storage means when the transmission authority information indicates that the transmission authority has the transmission authority.
13. In the information providing system described in 11 or 12 above,
For each group, information that can identify users who have permission to read information is set,
The output means is
Acquire group identification information that can identify the group, and read authority information that can identify whether the person wishing to read has the reading authority,
An information providing system that outputs at least one of the first information and the second information belonging to the group indicated by the group specifying information when the read authority information indicates that the read authority has the read authority. .
14. In the information providing system described in any one of items 11 to 13 above,
The output means is an information providing system that outputs information for selecting or inputting information for specifying the group to be output.
15. In the information provision system according to any one of items 9 to 14 above,
The information providing system, wherein the acquisition means communicates with the passenger terminal via a relay device installed in the mobile object.
16. In the information providing system according to any one of items 9 to 15 above,
The information providing system, wherein the acquisition means communicates with the employee terminal via a local network within the organization.
17. The computer is
A staff member who acquires mobile body identification information and first information that can identify the mobile body from a passenger terminal operated by a passenger of the mobile body, and who is operated by a staff member who belongs to an organization that manages the mobile body. obtaining second information and the mobile object identification information from the terminal;
storing the first information and the second information in a storage means in association with the mobile body identification information;
An information providing method, wherein the first information and the second information stored in the storage means are output for each of the moving body specific information.
18. In the information provision method described in 17 above,
The information providing method, wherein the mobile body identification information acquired from the passenger terminal is acquired by the passenger terminal from a medium installed in the mobile body.
19. In the information provision method described in 17 or 18 above,
The computer includes:
further dividing the first information and the second information linked to one of the mobile body identification information into a plurality of groups and storing them in the storage means;
An information providing method, wherein the first information and the second information are output on a group-by-group basis.
20. In the information provision method described in 19 above,
Information that can identify users with sending authority is set for each group,
The computer includes:
acquiring group identification information that can identify the group, and transmission authority information that can identify whether the sender of the first information or the second information has the transmission authority;
An information providing method, comprising storing the first information or the second information in the storage means when the transmission authority information indicates that the transmission authority is possessed.
21. In the information provision method described in 19 or 20 above,
For each group, information that can identify users who have permission to read information is set,
The computer includes:
Acquire group identification information that can identify the group, and read authority information that can identify whether the person wishing to read has the reading authority,
An information providing method that outputs at least one of the first information and the second information belonging to the group indicated by the group identification information when the read authority information indicates that the read authority is possessed. .
22. In the information provision method described in any one of items 19 to 21 above,
The computer outputs information for selecting or inputting information for specifying the group to be output.
23. In the information provision method described in any one of items 17 to 22 above,
An information providing method, wherein the computer communicates with the passenger terminal via a relay device installed in the mobile object.
24. In the information provision method described in any one of items 17 to 23 above,
The information providing method, wherein the computer communicates with the staff terminal via a local network within the organization.
25. A recording medium that records a computer-executable program,
The program causes the computer to
A staff member who acquires mobile body identification information and first information that can identify the mobile body from a passenger terminal operated by a passenger of the mobile body, and who is operated by a staff member who belongs to an organization that manages the mobile body. an acquisition function that acquires the second information and the mobile object identification information from the terminal;
a storage processing function for storing the first information and the second information in a storage means in association with the mobile object identification information;
an output function that outputs the first information and the second information stored in the storage means for each of the mobile body identification information;
A recording medium that has
26. In the recording medium described in 25 above,
The moving object identification information acquired from the passenger terminal is a recording medium that is acquired by the passenger terminal from a medium installed in the moving object.
27. In the recording medium according to 25 or 26 above,
The storage processing function further divides the first information and the second information linked to one of the moving object identification information into a plurality of groups and stores them in the storage means,
The output function is a recording medium that outputs the first information and the second information in units of the group.
28. In the recording medium described in 27 above,
Information that can identify users with sending authority is set for each group,
The acquisition function acquires group identification information that can identify the group, and transmission authority information that can identify whether the sender of the first information or the second information has the transmission authority,
The storage processing function is a recording medium that stores the first information or the second information in the storage means when the transmission authority information indicates that the transmission authority has the transmission authority.
29. In the recording medium according to 27 or 28 above,
For each group, information that can identify users who have permission to read information is set,
The output function is
Acquire group identification information that can identify the group, and read authority information that can identify whether the person wishing to read has the reading authority,
A recording medium that outputs at least one of the first information and the second information belonging to the group indicated by the group specifying information when the read authority information indicates that the read authority has the read authority.
30. In the recording medium according to any one of items 27 to 29 above,
The output function is a recording medium that outputs information for selecting or inputting information for specifying the group to be output.
31. In the recording medium according to any one of items 25 to 30 above,
The acquisition function is a recording medium that communicates with the passenger terminal via a relay device installed in the mobile object.
32. In the recording medium according to any one of items 25 to 31 above,
The acquisition function is a recording medium that communicates with the staff terminal via a local network within the organization.
33. The program according to any one of items 25 to 32 above.

10 Information providing device 20 Passenger terminal 30 Staff terminal 40 Storage unit 50 Mobile object 60 Local network 70 Public communication network

Claims

A staff member who acquires mobile body identification information and first information that can identify the mobile body from a passenger terminal operated by a passenger of the mobile body, and who is operated by a staff member who belongs to an organization that manages the mobile body. acquisition means for acquiring the second information and the mobile object identification information from the terminal;
storage processing means for storing the first information and the second information in a storage means in association with the moving object identification information;
Output means for outputting the first information and the second information stored in the storage means for each of the mobile body identification information;
An information providing device comprising:
The information providing device according to claim 1,
The information providing device, wherein the mobile body identification information acquired from the passenger terminal is acquired by the passenger terminal from a medium installed in the mobile body.
The information providing device according to claim 1 or 2,
The storage processing means further divides the first information and the second information linked to one of the moving object identification information into a plurality of groups and stores them in the storage means,
The output means is an information providing device that outputs the first information and the second information on a group-by-group basis.
The information providing device according to claim 3,
Information that can identify users with sending authority is set for each group,
The acquisition means acquires group identification information that can identify the group, and transmission authority information that can identify whether a sender of the first information or the second information has the transmission authority,
The storage processing means stores the first information or the second information in the storage means when the transmission authority information indicates that the transmission authority is granted.
The information providing device according to claim 3 or 4,
For each group, information that can identify users who have permission to read information is set,
The output means is
Acquire group identification information that can identify the group, and read authority information that can identify whether the person wishing to read has the reading authority,
an information providing device that outputs at least one of the first information and the second information belonging to the group indicated by the group specifying information when the read authority information indicates that the read authority has the read authority; .
In the information providing device according to any one of claims 3 to 5,
The output means is an information providing device that outputs information for selecting or inputting information for specifying the group to be output.
In the information providing device according to any one of claims 1 to 6,
The acquisition means is an information providing device that communicates with the passenger terminal via a relay device installed in the mobile object.
The information providing device according to any one of claims 1 to 7,
The acquisition means is an information providing device that communicates with the employee terminal via a local network within the organization.
An employee terminal operated by an employee belonging to an organization that manages the mobile object,
an information providing device;
Equipped with
The information providing device includes:
Acquisition of acquiring mobile body identification information and first information that can identify the mobile body from a passenger terminal operated by a passenger of the mobile body, and acquiring second information and the mobile body identification information from the staff terminal. means and
storage processing means for storing the first information and the second information in a storage means in association with the moving object identification information;
Output means for outputting the first information and the second information stored in the storage means for each of the mobile body identification information;
Information provision system equipped with.
The computer is
A staff member who acquires mobile body identification information and first information that can identify the mobile body from a passenger terminal operated by a passenger of the mobile body, and who is operated by a staff member who belongs to an organization that manages the mobile body. obtaining second information and the mobile object identification information from the terminal;
storing the first information and the second information in a storage means in association with the mobile body identification information;
An information providing method, wherein the first information and the second information stored in the storage means are output for each of the moving body specific information.
A recording medium that records a computer-executable program,
The program causes the computer to
A staff member who acquires mobile body identification information and first information that can identify the mobile body from a passenger terminal operated by a passenger of the mobile body, and who is operated by a staff member who belongs to an organization that manages the mobile body. an acquisition function that acquires the second information and the mobile object identification information from the terminal;
a storage processing function for storing the first information and the second information in a storage means in association with the mobile object identification information;
an output function that outputs the first information and the second information stored in the storage means for each of the mobile body identification information;
A recording medium that has