WO2023158256A1 - Rental service system using purchase transaction index - Google Patents

Rental service system using purchase transaction index Download PDF

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Publication number
WO2023158256A1
WO2023158256A1 PCT/KR2023/002317 KR2023002317W WO2023158256A1 WO 2023158256 A1 WO2023158256 A1 WO 2023158256A1 KR 2023002317 W KR2023002317 W KR 2023002317W WO 2023158256 A1 WO2023158256 A1 WO 2023158256A1
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Prior art keywords
rental
purchase transaction
transaction index
provider
user
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PCT/KR2023/002317
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French (fr)
Korean (ko)
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강철
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주식회사 얼리셀
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Publication of WO2023158256A1 publication Critical patent/WO2023158256A1/en

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • G06Q30/0645Rental transactions; Leasing transactions
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • G06Q10/0637Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/02Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201Market modelling; Market analysis; Collecting market data
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • G06Q30/0601Electronic shopping [e-shopping]
    • G06Q30/0609Buyer or seller confidence or verification

Definitions

  • the present invention relates to a rental service system using a purchase transaction index.
  • the rental service system records the rental user's normal product return history or abnormal return history such as product defects or non-payment of rental fees during the rental period.
  • Rental using the Purchase Transaction Index (PTI) which can stably manage the rental contract to prevent mutual disputes after checking in advance before the rental provider provides the rental service by converting it into a Purchase Transaction Index (PTI) and expressing it It is about service systems and methods.
  • PTI Purchase Transaction Index
  • Korean Patent No. 10-2019-0009529 discloses a typical interpersonal rental system and method, which simply discloses a rental server that enables mutual exchange of rental items, rental conditions, and information of rental users, We did not disclose any configuration or method for the normal return management of the items, which are the most problematic in rental contracts.
  • the purpose of the present invention is to objectively quantify purchase/rental use patterns (payment, product receipt, return, defect occurrence, non-payment, etc.)
  • PTI Purchase Transaction Index
  • individuals rental providers
  • PTI Purchase Transaction Index
  • They can make their own judgment on whether or not to provide rental of goods, minimizing mutual disputes in rental transactions of goods. It is to provide a rental service system and method using a purchase transaction index that can stably manage rental contracts.
  • an object of the present invention is to provide an indicator that allows individuals to easily determine the rental and purchase propensity of consumers in the market environment in which existing companies provided rental services as suppliers (providers), so that anyone can purchase goods owned by themselves. It is to provide a rental service system and method using a purchase transaction index that can generate second additional revenue by providing rental service at will without being limited by quantity and price.
  • the rental service system using the purchase transaction index of the present invention includes a rental provider terminal equipped with a rental service app for signing rental product registration, rental contracts, and rental management agency contracts; A rental user terminal equipped with a rental service app for searching and selecting rental items, signing rental contracts, and managing rental fees; a rental server that communicates with the rental provider terminal and the rental user terminal to perform rental registration processing, rental request response, rental product delivery management, and rental contract processing; And a rental management server that communicates with the rental server to check the locations of the terminals, manage credit management of rental products and rental users, manage delivery companies, manage overdue management, process purchases, and manage compensation for damages; including the rental management server includes a location management department, a credit management department, a delivery management department, a delinquency management department, a purchase processing department, and a damage compensation management department, and the credit management department includes a normal item return history of a rental user in an item rental contract between individuals or occurrence of defects in items during the rental period.
  • the Purchase Transaction Index DB which stores and manages the Purchase Transaction Index (PTI), which converts the history of returning abnormal goods, including non-payment of rental fees, into points, is linked, and the Purchase Transaction Index DB stores the purchase transaction index
  • PTI Purchase Transaction Index
  • the purchase transaction index along with the personal information of the rental user is provided to be displayed on the rental provider terminal at all times.
  • the rental server receiving the product rental request from the rental user terminal requests the purchase transaction index of the user requesting product rental to the rental management server, and the rental management server determines the personal information of the rental user.
  • the purchase transaction index of the user stored and managed in the credit management unit together with the information is provided to be displayed on the rental provider terminal.
  • the purchase transaction index is a purchase transaction index for each case converted to a score for each rental case; and a comprehensive purchase transaction index converted into an average value after summing the scores for each rental case for a certain period of time; is converted into words indicating the credit rating from the highest to the lowest so that it is easy to understand at a glance, and then displayed on the terminal of the rental provider.
  • case-by-case or comprehensive purchase transaction index is provided to the rental provider's terminal, 'sunny', 'clear', 'cloudy', 'fog' so that the rental provider can easily grasp at a glance for each predetermined score range After being converted into words related to weather forecasts including 'wind' and 'trade advisory', they are displayed on the terminal of the rental provider.
  • the purchase transaction index for each case is added according to normal transaction history, including rental payment processing, positive transaction reviews, or above-average ratings, rental payment cancellation, rental fee non-payment, midterm cancellation and return, rental item Points will be deducted based on abnormal transaction history, including late returns or damage, negative purchase reviews, or below-average star ratings.
  • the rental service a one-time complete sale is completed; Acquisition type rental in which the ownership of the item is transferred to the rental user after the rental period ends; and return type rental in which the product is returned to the rental provider after the rental period is over.
  • the rental service system converts the rental user's normal product return history or abnormal return history, such as the occurrence of a defect or unpaid rental fee during the rental period, into a purchase transaction index, so that the terminal of the rental provider It has the effect of stably managing the rental contract by minimizing the occurrence of disputes between the rental provider and the user by continuously updating and displaying it throughout the transaction process.
  • FIG. 1 is a diagram showing the configuration of a rental service system using a purchase transaction index according to an embodiment of the present invention.
  • FIG. 2 is a configuration diagram of a rental server 400 of a rental service system according to an embodiment of the present invention.
  • FIG 3 is a configuration diagram of a rental management server 500 of a rental service system according to an embodiment of the present invention.
  • FIG. 4 is a rental service procedure diagram of a rental service system according to an embodiment of the present invention.
  • 5 is a credit inquiry process diagram among rental service procedures according to an embodiment of the present invention.
  • FIG. 6 is a delivery inquiry procedure diagram among rental service procedures according to an embodiment of the present invention.
  • FIG. 7 is a diagram of arrears management procedures among rental service procedures according to an embodiment of the present invention.
  • FIG. 8 is a table showing an expression method and reference scores of a purchase transaction index according to an embodiment of the present invention.
  • FIG. 9 is a table showing a method of increasing or subtracting points of a purchase transaction index for each transaction stage according to an embodiment of the present invention.
  • FIG. 10 is a rental service procedure diagram for each rental product type according to an embodiment of the present invention.
  • the present invention is basically an effective way to prevent and smoothly solve rental fraud, which is pointed out as a cause of frequent problems in rental transactions between individuals, in the processing of guarantees and after-sales service (A / S) of rental products in advance was created to present
  • the C2C used goods rental platform of the present invention provides a reliable system to activate rental transactions between individuals, not only used goods transactions, but also second-hand rental transactions between individuals.
  • the purpose is to provide information that can objectively determine the risk of trading in advance by referring to 'Index'.
  • FIG. 1 is a diagram showing the configuration of a rental service system according to an embodiment of the present invention.
  • the rental service system includes a rental provider terminal 100, a rental user terminal 200, a call center server 300, a rental server 400, and a rental management server 500 ) is composed of.
  • each component communicates with each other through a wired/wireless network, and each has a database (not shown) for storing data required for operation of each component.
  • the rental provider terminal 100 is a communication terminal of a person who wants to provide their goods or services as rental items, and communicates with the rental server 400 to register rental items, sign rental-related contracts, manage rental fees, etc. It is equipped with a rental app to perform the function.
  • the rental user terminal 200 is a communication terminal of a person who wants to rent an item, and communicates with the servers 300, 400, and 500 to select a rental item, conclude a rental contract, and perform functions such as paying rental fees. It is equipped with a rental app for
  • the rental app is installed in the communication terminals (100, 200) of users who have signed up as members to provide functions necessary to act as a rental provider or rental user, so that the rental service of the present invention can be used as a rental user as well as a rental provider let it be
  • the call center server 300 is a server built in the call center that performs or acts as an agent when communication between the service provider and the user is required in relation to the rental service use procedure of the rental provider or rental user. Consent to use of information, permission to inquire credit information, etc. may be received and transmitted to the rental server 400, and the user's credit information may be inquired in connection with an external credit rating agency server (not shown), and the result may be transmitted to the rental server 400 and It can be shared with the rental management server 500.
  • the rental server 400 is a server that supports basic tasks required for rental services, and performs rental registration processing, rental request response, rental product delivery, rental contract processing, etc. 300) or the rental management server 500 and performs communication.
  • the rental management server 500 is ancillary procedures required for smooth processing in the rental server 400, such as terminal location check, rental product credit management, user credit management, delivery person management, rental overdue management, rental product purchase management, damage Perform tasks such as compensation management.
  • FIG. 2 is a configuration diagram of a rental server 400 of a rental service system according to an embodiment of the present invention.
  • the rental server 400 of FIG. 2 is configured to include at least a rental processing unit 410 , a delivery processing unit 420 , and a contract management unit 430 .
  • the rental processing unit 410 receives rental items from the rental provider terminal 100, and performs ancillary procedures according to the rental service progress by operating the rental service provider (ie, the rental server 400 and the rental management server 500) While concluding a business agency contract for the rental service provider) to act as an agent, it performs the function of providing rental product information to the rental user terminal 200, receiving a rental request for the desired product, and concluding a rental contract .
  • the rental service provider ie, the rental server 400 and the rental management server 500
  • the delivery processing unit 420 is responsible for the process of delivering the rental product for which the rental contract has been concluded to the rental user and the process of returning the rental product to the rental provider.
  • the delivery processing unit 420 proceeds with the delivery of the rental item according to the desired delivery method entered by the rental provider in the process of signing the rental contract in the rental processing unit 410.
  • the delivery method is courier delivery, use of a delivery driver, direct delivery, etc. This is included.
  • Courier delivery is delivery using a normal courier service, and the delivery driver is a service provided incidentally by the rental service operator for the rental service of the present invention. is to match.
  • direct delivery is when a rental provider directly meets a rental user and delivers their rental items.
  • a rental provider directly meets a rental user and delivers their rental items.
  • rental contracts are made between users located in a short distance.
  • It is a method of direct delivery of rental items between the parties.
  • the direct delivery is different from the method of using a delivery driver for a fee in that it is made free of charge.
  • the rental provider may join a delivery driver pool, obtain qualifications as a delivery driver, and then become a delivery driver when delivering rental items for himself or others.
  • the delivery driver is paid a delivery fee when the delivery of the item is completed, and if he or she wishes to deliver the rental item, he or she is preferentially assigned to the delivery driver.
  • the contract management unit 430 provides a contract form between the rental provider terminal 100 and the rental user terminal 200 when signing a rental contract, performs an electronic authentication procedure for authenticating each user, and the digital signature of the authenticated user Save the attached contract.
  • the contract management unit can use electronic authentication and electronic signature procedures provided by a third party, such as Kakao Pay, and can be linked with external apps such as Kakao Talk or Kakao Pay. there is.
  • FIG 3 is a configuration diagram of a rental management server 500 of a rental service system according to an embodiment of the present invention.
  • the rental management server 500 of FIG. 3 includes a location management unit 510, a credit management unit 520, a shipper management unit 530, an overdue management unit 540, a purchase processing unit 550, and a compensation management unit 560. It consists of
  • the location management unit 510 determines the geographic location of each terminal through an app installed in the rental provider terminal 100 and the rental user terminal 200 and stores it as basic information for real-time rental.
  • the credit management unit 520 inquires product credit ratings and user credit ratings, stores the credit rating information, and compares the two credit rating information when renting an item to determine whether rental is possible.
  • the product credit rating is a credit rating given to each product, which is given to each product type by determining the minimum user credit rating that can rent the product in consideration of the value of the product, the statistical return rate, etc.
  • provision of the product credit rating may be omitted.
  • product credit ratings for relatively expensive and highly mobile items such as automobiles are set higher than product credit ratings for relatively inexpensive and less mobile items such as water purifiers.
  • the purchase transaction index DB 521 is further linked to the credit management unit 520, and the purchase transaction index DB 521 is a fair indicator of the purchaser's usage behavior, and the purchase transaction index (PTI) is scored. Index) is stored.
  • the purchase transaction index evaluates the normal product return history of the rental user in the above-mentioned interpersonal product rental contract or abnormal product return history, including the occurrence of defects in the product or non-payment of rental fees during the rental period, and then scores and converts it into a numerical value and stored, and provided to be displayed on the rental provider terminal 100 together with the rental user's personal information through the credit management unit 520 at all times.
  • the rental server receiving the product rental request from the rental user terminal 200 requests the purchase transaction index (PTI) of the user requesting product rental to the rental management server 500, and
  • the rental management server 500 transmits the purchase transaction index (PTI) of the user stored and managed in the purchase transaction index DB 521 linked to the credit management unit 520 together with the personal information of the rental user to the rental provider. It is provided to be displayed on the terminal 100.
  • the delivery manager 530 calculates and manages a delivery fee to a member of a delivery driver who has performed delivery work in the case of a delivery driver method among delivery methods of rental items. To this end, the delivery manager 530 configures a delivery driver pool targeting delivery driver members, and matches the delivery driver when requesting rental product delivery using the delivery driver in the future.
  • the overdue management unit 540 sends an overdue information message suitable for each rental user and rental provider in case of overdue management and normal rental fee management through billing and receipt of rental fee, and provides a web page for overdue management to solve overdue on its own Support to carry out dunning duties.
  • the purchasing processing unit 550 transmits the purchase intention to the rental provider for the rental user who wants to purchase the rental product instead of returning the rental product after the rental for a predetermined period of time or after the rental expires, and rents with the consent of the rental provider. Proceed with the process of converting the contract into a used goods purchase contract. To this end, a contract (new or changed contract) is provided to the rental provider terminal 100 and the rental user terminal 200 to conclude a purchase contract, and the electronically signed contract is sent to the contract management unit 430 of the rental server 400 to contract to update
  • the compensation management unit 560 informs the user of the termination (or cancellation) of the contract when the contract cannot be continued normally due to damage, loss, rental fee overdue, etc. It is sent to the contract management unit 430 of the rental server 400 to update the contract status.
  • the compensation management unit 560 may be implemented and linked with an external system other than the rental service system of the present invention.
  • FIG. 4 is a rental service procedure diagram of a rental service system according to an embodiment of the present invention.
  • the rental provider terminal 100 accesses the rental server 400, proceeds with membership registration, and requests rental item registration (S10). At this time, the rental provider terminal 100 receives a web page for membership registration and rental items from the rental server 400, fills in member information and rental item information, and requests the rental server 400 for membership registration and rental item registration.
  • S10 rental item registration
  • the rental provider terminal 100 receives a web page for membership registration and rental items from the rental server 400, fills in member information and rental item information, and requests the rental server 400 for membership registration and rental item registration.
  • the rental server 400 provides the rental business agency contract form to the rental provider terminal 100 and proceeds with user authentication and electronic signature procedures to conclude a business agency contract with the rental provider (S20).
  • the scope of the business agency may include user credit management, rental overdue management, purchase conversion management of rental products, management of compensation for damages upon termination/cancellation of rental contracts, and the like.
  • the rental provider who has concluded the business agency contract registers the rental item in the rental server 400 using the rental provider terminal 100 (S30).
  • the rental server 400 discloses the rental product through the web page (S40), and the information disclosed on the web page includes product information such as the name and photo of the rental product, rental condition information such as rental fee, rental period, and delivery method included
  • the rental user terminal 200 accesses the web page, searches for items to be rented, compares conditions, and transmits an item rental request signal for a desired item to the rental server 400 to request item rental (S50).
  • a geographical location inquiry of the rental user terminal 200 is performed to search for products of rental providers located in a short distance (S60), and as a result, only items of rental providers located within a predetermined distance are displayed on the web page. can be tuned to be disclosed and searched for.
  • the rental server 400 performs a credit inquiry on the user and the product in association with the call center server 300 and the rental management server 500 to determine whether or not to rent the product (S70), A rental contract is concluded (S100).
  • a purchase processing process (S130) is performed, and a damage compensation management process (S140) is performed to smoothly support legal measures in the event of an accident, such as product damage or rental overdue, during the rental period.
  • 5 is a credit inquiry process diagram among rental service procedures according to an embodiment of the present invention.
  • the rental server 400 When a product rental request is received by the rental server 400, the rental server 400 provides information on the product rental request to the rental management server 500 and requests a credit inquiry for the user requesting rental and the rental product ( S62).
  • the rental management server 500 searches for credit information of a user requesting a rental in association with an external credit rating agency (not shown) (S64). For this, if necessary, the call center server 300 of FIG. 1 may be used. The call center server may contact the rental user terminal 200 in the form of a phone call or message to notify the fact of a credit inquiry for the user.
  • the purchase transaction index (PTI) is basically provided at all times according to the application information set by the rental provider at the time of product registration, and at the time the consumer applies for the transaction It can be implemented as a procedure to process consumer's personal credit inquiry as an option.
  • the rental management server 500 also stores a list of allowable credit ratings for each rental item in its own database, and through a credit inquiry procedure for each rental item (S65) comparing the user's credit information inquiry result with the above list, It is determined whether or not to proceed with the rental of the corresponding item (S66).
  • the rental management server 500 transmits the credit inquiry result including the above determination result to the rental server 400 .
  • the rental server 400 If there is no abnormality in the credit inquiry result, the rental server 400 enters into a rental contract with the rental user terminal 200 (S100), and if there is an abnormality in the credit inquiry result, it transmits a rental impossible guide message to the rental user terminal 200 (not shown).
  • FIG. 6 is a delivery inquiry procedure diagram among rental service procedures according to an embodiment of the present invention.
  • the delivery inquiry procedure basically refers to a process of receiving a delivery completion message from the rental user terminal 200 when delivery of rental items is made and updating the delivery status in the delivery processing unit 420 accordingly.
  • courier delivery is selected among the delivery methods
  • the process of providing the delivery status of the parcel in real time in conjunction with the logistics management system of the courier company or receiving a message according to the parcel delivery completion and updating the delivery status in the delivery processing unit 420 is also included here. included Even if the delivery method is direct delivery or delivery using a delivery driver, a process of receiving a delivery completion message from the delivery person and updating the delivery status in the delivery processing unit 420 is also included here.
  • the delivery processing unit 420 of the rental server 400 and rental management The delivery manager 530 of the server 500 is linked.
  • the delivery management unit 530 of the rental management server 500 configures a pool of deliverers to deliver goods, in which the user proceeds to sign up as a delivery driver member (S111), and when signing up as a member, a delivery service agency contract is made. It is made by fastening (S112). Members who sign up for a delivery service agency contract and become members belong to a pool of delivery drivers who request delivery from the rental management server when delivering rental items in the future.
  • the member belonging to the delivery technology pool can wait for a delivery request for delivery of another person's product (S113) and receive a delivery request assigned to him or her through an app installed in the terminal.
  • the app may be a rental service app installed in a general member's terminal or a separate app for delivery service.
  • the rental server 400 searches for delivery conditions such as the location of the deliverer, delivery distance, and delivery price, and assigns the deliverer according to a predetermined priority. As a result, if the rental provider or the rental user wishes to become a delivery driver and directly deliver the rental item, that person is assigned as the delivery driver with the highest priority (S114).
  • direct delivery means that a person who has joined the delivery driver pool delivers the goods for a fee from the delivery driver's point of view (i.e., direct delivery for a fee).
  • free direct delivery in the sense that the product user meets and delivers the product in person through mutual agreement.
  • the delivery processing unit 420 of the rental server 400 sends related information to the delivery management unit 530 of the rental management server 500 to be used to settle the fee of the corresponding deliverer.
  • a shipper assigned as a delivery driver completes the delivery and installation of the item (installation may be included if installation is required) (S115), and inputs the delivery/installation completion key through the delivery-related app of the terminal (S115).
  • S116 it is possible to transmit the delivery completion fact to the rental server 400, and the rental server 400 receiving this updates the delivery status of the delivery processing unit 420 (S117).
  • the function of allocating the delivery driver and calculating the delivery fee described above may be omitted in the process of implementing the present invention, but the function of directly inputting and bearing the net delivery cost when the rental provider registers the product is added. It can be.
  • the delivery processing unit 420 of the rental server 400 transmits the related delivery completion information to the delivery management unit 530 of the rental management server 500 to support storage and management of delivery fees Do (S118).
  • FIG. 7 is a diagram of arrears management procedures among rental service procedures according to an embodiment of the present invention.
  • the overdue management procedure for receiving and managing the rental fee of the goods is carried out until the end of the contract. It is characterized in that the rental user pays the rental fee directly to the rental provider and the third party, the rental server and/or the rental management server operator, acts as an agent for the conventional process of solving rental fee-related problems between the parties.
  • overdue management is a concept including rental fee management through normal billing and receipt.
  • overdue management unit 540 of the rental management server 500 When billing and collection are normally carried out through the overdue management unit 540 of the rental management server 500, normal rental fee management that pays the rental provider an amount minus a predetermined fee from the monthly rental fee charged from the rental user in the following month
  • the overdue management unit 540 transmits an overdue information message indicating that overdue has occurred to the rental provider terminal 100, while overdue occurrence and rental fee payment to the rental user terminal 100 It is necessary to transmit an overdue notification message to prompt (S123).
  • a web page for overdue management is provided to each rental provider (S124), and when overdue occurs, the rental provider can access the web page for overdue management using the rental service app to check overdue details.
  • the system of the present invention The rental user is provided with a function to send a push text message and an e-mail (S125).
  • the damage compensation management unit 560 of the rental management server 500 sends A guide for civil and criminal relief procedures is provided to the rental provider through a separate web page for managing compensation for damages (S126), and at the request of the rental provider, evidence for proving damages is provided to the rental provider terminal 100, (S127), and, in some cases, various services such as providing an online procedure for appointing a legal representative (S128).
  • the function of providing the above-described evidence for proof of damage and the online procedure for appointing a legal representative may be omitted in the process of implementing the present invention.
  • FIG. 8 is a table showing an expression method and reference scores of a purchase transaction index according to an embodiment of the present invention.
  • the purchase transaction index is a total purchase transaction index converted into an average value after adding the purchase transaction index by rental case and the rental transaction score for a certain period of time according to an embodiment. can be stored and managed respectively.
  • case-by-case or comprehensive purchase transaction index is provided to a terminal of a rental provider
  • 'sunny', 'clear', 'cloudy', 'fog' which is a daily friendly expression so that the rental provider can easily grasp at a glance by a certain score range
  • 'slight wind', 'strong wind', 'strong wind caution', 'trade advisory', 'once a cloud', and 'after rain' are converted into words related to weather forecasts, and then the terminal 100 of the rental provider can be expressed in
  • FIG. 9 is a table showing a method of increasing or subtracting points of a purchase transaction index for each transaction stage according to an embodiment of the present invention.
  • the purchase transaction index for each case is summed according to normal transaction history including rental payment processing, positive transaction reviews, or above-average ratings, rental payment cancellation, rental fee non-payment, midway Points may be deducted based on abnormal transaction history, including cancellations and returns, delayed or damaged rental items, negative reviews, or below-average ratings.
  • FIG. 10 is a rental service procedure diagram for each rental product type according to an embodiment of the present invention.
  • the rental service according to the present invention is a one-time complete sale that is completed, a takeover rental in which the ownership of the item is transferred to the rental user after the rental period ends, and the item after the rental period ends It may consist of a return rental that is returned to this rental provider.
  • the management of the courier waybill number, etc. can be directly managed (chat / notification) by the person concerned (rental provider), and the transaction is confirmed / canceled by the trader, e.g., unprocessed within 7 days You can stop posting products at any time, and you can use Naver Pay, Kakao Pay, Samsung Pay, etc. in addition to monthly payment by credit card.
  • the product registration option selected at the time of sale is basically maintained, and the product registration information cannot be arbitrarily changed in the middle. If product registration needs to be changed in the middle, it can be handled by individual agreement between the parties to the rental transaction.
  • the present invention is a purchase transaction in which the transaction history of the rental user is converted into points when guaranteeing rental items and after-sales service (A / S) processing, which are pointed out as the most frequent cause of problems in conventional rental transactions between individuals
  • a / S after-sales service
  • the method of the present invention may be implemented as a program and stored in a recording medium in a computer-readable form. Since this process can be easily performed by those skilled in the art to which the present invention belongs, it will not be described in detail.

Abstract

The present invention relates to a rental service system using a purchase transaction index (PTI), and relates to a rental service system and method using a PTI, wherein, with respect to an article rental contract between individuals, the rental service system converts a normal article return history of a rental user or an abnormal return history of the rental user, such as a flaw generated in an article or rental fee non-payment during a rental period, into a PTI, and displays same, such that a rental provider can pre-check the PTI before providing a rental service and then stably manage a rental contract so that a mutual dispute does not occur.

Description

구매거래지수를 이용한 렌탈 서비스 시스템Rental service system using purchase transaction index
본 발명은 구매거래지수를 이용한 렌탈 서비스 시스템에 관한 것으로서, 개인간 물품 렌탈 계약에 있어 렌탈 서비스 시스템이 렌탈 이용자의 정상 물품 반납 이력 또는 렌탈 기간 동안 물품의 하자 발생이나 렌탈료 미지급 등의 비정상 반납 이력 등을 구매거래지수(PTI; Purchase Transaction Index)로 환산하여 표출되도록 함으로써 렌탈 제공자가 렌탈 서비스를 제공하기 전에 이를 미리 확인한 후 상호분쟁이 발생하지 않도록 렌탈 계약을 안정적으로 관리할 수 있는 구매거래지수를 이용한 렌탈 서비스 시스템과 방법에 관한 것이다.The present invention relates to a rental service system using a purchase transaction index. In a product rental contract between individuals, the rental service system records the rental user's normal product return history or abnormal return history such as product defects or non-payment of rental fees during the rental period. Rental using the Purchase Transaction Index (PTI), which can stably manage the rental contract to prevent mutual disputes after checking in advance before the rental provider provides the rental service by converting it into a Purchase Transaction Index (PTI) and expressing it It is about service systems and methods.
중고품 거래 사이트를 통해 개인들 간의 중고품 거래가 일반화되는 한편, 신상품이나 중고품 역시 렌탈하여 이용하고자 하는 수요자도 증가하는 추세이다. While trade in used goods between individuals has become common through used goods trading sites, the number of consumers who want to rent and use new or used goods is also increasing.
그러나, 비대면 거래를 권장/희망하는 사회적 흐름속에서도 개인들 간의 거래는 현실적으로 개인 상호간의 거래신뢰도에 대한 객관적 판별에 어려움이 있어 사기 및 대면거래 중 사고 등의 문제가 사회적으로 대두되고 있으며, 최근에는 이러한 문제를 회피하기 위한 임시방편으로 문고리 거래(수요자 또는 제공자의 현관문에 물품을 걸어두는 거래방식)도 시행되고 있는 실정이다. However, even in a social trend that encourages/desires non-face-to-face transactions, transactions between individuals have difficulties in objectively determining the reliability of transactions between individuals in reality, so problems such as fraud and accidents during face-to-face transactions are emerging socially. As a temporary measure to avoid these problems, a doorknob transaction (a transaction method in which goods are hung on the front door of a consumer or provider) is also being implemented.
아울러, 이러한 렌탈 거래는 일반적인 물품 거래와 달리 통상 계약기간이 장기간이고 렌탈료의 수납도 반복적으로 이루어져야 하기 때문에 개인이나 중소기업이 렌탈 계약을 원활하게 체결하고 상호분쟁이 발생하지 않도록 계약을 안정적으로 관리하기에는 무리가 있어 기업이 개인수요자에게 서비스를 제공하는 형태로 비즈니스가 발전되고 있는 양상이다.In addition, unlike general commodity transactions, such rental transactions usually have a long contract period and rental fees must be collected repeatedly, so it is difficult for individuals or small and medium-sized businesses to smoothly conclude rental contracts and to manage contracts stably to prevent mutual disputes. Business is developing in the form of companies providing services to individual consumers.
특히, 중고품 렌탈의 경우에는 개인들 간에 거래가 이루어지는 것이 일반적인데, 대체로 근거리에 위치한 개인들 사이에 중고 물품을 렌탈하여 일정 기간 사용 후 만족 시 구매를 하려는 경향이 많은데, 렌탈 기간 동안 물품의 하자 발생이나 렌탈료 미지급 등으로 인한 경제적, 법률적 문제가 발생할 경우 이에 대해 원활히 대처하기 어려운 경우가 많다.In particular, in the case of rental of used goods, it is common for transactions to be made between individuals. There is a tendency to rent used goods among individuals located in close proximity and purchase them when satisfied after using them for a certain period of time. When economic and legal problems arise due to non-payment of rental fees, it is often difficult to deal with them smoothly.
대한민국 특허 제10-2019-0009529호는 통상적인 개인간 렌탈 시스템 및 방법을 개시하고 있는데, 단순히 렌탈 물품과 렌탈 조건 및 렌탈 이용자들의 정보를 상호 간에 교환할 수 있도록 하는 렌탈 서버를 개시한 것에 불과하며, 렌탈 계약에 있어 가장 많은 문제가 제기되고 있는 물품의 정상 반납 관리에 대해서는 어떠한 구성이나 방법을 개시하지 않았다.Korean Patent No. 10-2019-0009529 discloses a typical interpersonal rental system and method, which simply discloses a rental server that enables mutual exchange of rental items, rental conditions, and information of rental users, We did not disclose any configuration or method for the normal return management of the items, which are the most problematic in rental contracts.
본 발명의 목적은 개인간 물품의 렌탈 계약에 있어, 개인(렌탈 제공자)이 알기 어려운 개인수요자의 구매/렌탈 이용패턴(결제, 물품수령, 반납, 하자발생, 미납 등)을 객관적으로 수치화한 구매거래지수(PTI; Purchase Transaction Index)를 렌탈 계약 전에 미리 표출되게 함으로써 개인(렌탈 제공자)가 물품의 렌탈을 제공할 것인지 여부에 대한 판단을 스스로 할 수 있게 되어 물품의 렌탈 거래에서 상호분쟁이 최소화됨에 따라 렌탈 계약을 안정적으로 관리할 수 있는 구매거래지수를 이용한 렌탈 서비스 시스템과 방법을 제공하는 데에 있다.The purpose of the present invention is to objectively quantify purchase/rental use patterns (payment, product receipt, return, defect occurrence, non-payment, etc.) By allowing the PTI (Purchase Transaction Index) to be expressed in advance before the rental contract, individuals (rental providers) can make their own judgment on whether or not to provide rental of goods, minimizing mutual disputes in rental transactions of goods. It is to provide a rental service system and method using a purchase transaction index that can stably manage rental contracts.
또한, 본 발명의 목적은 기존 기업이 공급자(제공자)로서 렌탈 서비스를 제공하던 시장환경을 개인도 수요자의 렌탈 및 구매이용성향을 손쉽게 판단할 수 있는 지표를 제공함으로써 누구나 본인소유의 물품을 물품의 수량과 가격에 제한받지 않고 자유의지로 렌탈 서비스를 제공하여, 제2의 부가수익을 창출할 수 있는 구매거래지수를 이용한 렌탈 서비스 시스템과 방법을 제공하는 데에 있다.In addition, an object of the present invention is to provide an indicator that allows individuals to easily determine the rental and purchase propensity of consumers in the market environment in which existing companies provided rental services as suppliers (providers), so that anyone can purchase goods owned by themselves. It is to provide a rental service system and method using a purchase transaction index that can generate second additional revenue by providing rental service at will without being limited by quantity and price.
본 발명의 구매거래지수를 이용한 렌탈 서비스 시스템은, 렌탈 물품 등록, 렌탈 계약, 렌탈 관리업무 대행 계약을 체결하기 위한 렌탈 서비스 앱을 탑재한 렌탈 제공자 단말; 렌탈 물품 검색과 선정, 렌탈 계약 체결, 렌탈료 관리를 위한 렌탈 서비스 앱을 탑재한 렌탈 이용자 단말; 상기 렌탈 제공자 단말 및 상기 렌탈 이용자 단말과 통신하여 렌탈 등록 처리, 렌탈 요청 대응, 렌탈 물품 배송 관리, 렌탈 계약 처리를 수행하는 렌탈 서버; 및 상기 렌탈 서버와 통신하여 상기 단말들의 위치 확인, 렌탈 물품 및 렌탈 이용자의 신용 관리, 배송자 관리, 연체 관리, 구매 처리, 손해배상 관리를 수행하는 렌탈관리 서버;를 포함하되, 상기 렌탈관리 서버는 위치 관리부, 신용 관리부, 배송자 관리부, 연체 관리부, 구매 처리부, 손해배상 관리부를 포함하고, 상기 신용 관리부에는 개인간 물품 렌탈 계약에 있어 렌탈 이용자의 정상적인 물품 반납 이력 또는 렌탈 기간 동안 물품의 하자 발생이나 렌탈료 미지급을 포함한 비정상적인 물품 반납 이력을 점수로 환산한 구매거래지수(PTI; Purchase Transaction Index)를 저장 및 관리하는 구매거래지수 DB가 연동되며, 상기 구매거래지수 DB는 구매거래지수를 저장하고 있다가 상시에 렌탈 이용자의 인적 정보와 함께 구매거래지수를 렌탈 제공자 단말에 표출되도록 제공한다.The rental service system using the purchase transaction index of the present invention includes a rental provider terminal equipped with a rental service app for signing rental product registration, rental contracts, and rental management agency contracts; A rental user terminal equipped with a rental service app for searching and selecting rental items, signing rental contracts, and managing rental fees; a rental server that communicates with the rental provider terminal and the rental user terminal to perform rental registration processing, rental request response, rental product delivery management, and rental contract processing; And a rental management server that communicates with the rental server to check the locations of the terminals, manage credit management of rental products and rental users, manage delivery companies, manage overdue management, process purchases, and manage compensation for damages; including the rental management server includes a location management department, a credit management department, a delivery management department, a delinquency management department, a purchase processing department, and a damage compensation management department, and the credit management department includes a normal item return history of a rental user in an item rental contract between individuals or occurrence of defects in items during the rental period. The Purchase Transaction Index DB, which stores and manages the Purchase Transaction Index (PTI), which converts the history of returning abnormal goods, including non-payment of rental fees, into points, is linked, and the Purchase Transaction Index DB stores the purchase transaction index The purchase transaction index along with the personal information of the rental user is provided to be displayed on the rental provider terminal at all times.
또한 일 실시예에 따라, 상기 렌탈 이용자 단말로부터의 물품 렌탈 요청을 수신한 상기 렌탈 서버가 물품 렌탈을 요청한 이용자의 구매거래지수를 상기 렌탈관리 서버로 의뢰하고, 상기 렌탈관리 서버는 렌탈 이용자의 인적 정보와 함께 신용관리부에 저장 및 관리되는 상기 이용자의 구매거래지수를 렌탈 제공자 단말에 표출되도록 제공한다.In addition, according to an embodiment, the rental server receiving the product rental request from the rental user terminal requests the purchase transaction index of the user requesting product rental to the rental management server, and the rental management server determines the personal information of the rental user. The purchase transaction index of the user stored and managed in the credit management unit together with the information is provided to be displayed on the rental provider terminal.
또한 일 실시예에 따라, 상기 구매거래지수는 렌탈 건별 점수로 환산한 건별 구매거래지수; 및 일정 기간 동안의 상기 렌탈 건별 점수를 합산한 후 평균값으로 환산한 종합 구매거래지수;로 각각 저장 및 관리되며, 상기 건별 또는 종합 구매거래지수가 렌탈 제공자의 단말에 제공될 때에는 일정 점수대별로 렌탈 제공자가 한눈에 파악이 용이하도록 최상위로부터 최하위까지 신용등급을 표시하는 단어들로 변환한 뒤 렌탈 제공자의 단말에 표출된다.In addition, according to an embodiment, the purchase transaction index is a purchase transaction index for each case converted to a score for each rental case; and a comprehensive purchase transaction index converted into an average value after summing the scores for each rental case for a certain period of time; is converted into words indicating the credit rating from the highest to the lowest so that it is easy to understand at a glance, and then displayed on the terminal of the rental provider.
또한 일 실시예에 따라, 상기 건별 또는 종합 구매거래지수가 렌탈 제공자의 단말에 제공될 때에는 일정 점수대별로 렌탈 제공자가 한눈에 파악이 용이하도록 '화창', '맑음', '흐림', '안개', '바람', '거래주의보'를 포함하는 날씨예보에 관련된 단어들로 변환한 뒤 렌탈 제공자의 단말에 표출된다.In addition, according to an embodiment, when the case-by-case or comprehensive purchase transaction index is provided to the rental provider's terminal, 'sunny', 'clear', 'cloudy', 'fog' so that the rental provider can easily grasp at a glance for each predetermined score range After being converted into words related to weather forecasts including 'wind' and 'trade advisory', they are displayed on the terminal of the rental provider.
또한 일 실시예에 따라, 상기 건별 구매거래지수는 렌탈 결제처리, 긍정적 거래후기 또는 평균 이상의 별점을 포함한 정상적인 거래이력에 따라 점수가 합산되고, 렌탈 결제취소, 렌탈료 미납, 중도해지 및 반품, 렌탈 물품 반납 지연 또는 손상, 부정적 구매후기 또는 평균 미만의 별점을 포함한 비정상적인 거래이력에 따라 점수가 감산된다.In addition, according to an embodiment, the purchase transaction index for each case is added according to normal transaction history, including rental payment processing, positive transaction reviews, or above-average ratings, rental payment cancellation, rental fee non-payment, midterm cancellation and return, rental item Points will be deducted based on abnormal transaction history, including late returns or damage, negative purchase reviews, or below-average star ratings.
또한 일 실시예에 따라, 상기 렌탈 서비스는, 일회성으로 판매완료되는 완전판매; 렌탈기간이 종료된 후 물품의 소유권이 렌탈 이용자에게 이전되는 인수형 렌탈; 및 렌탈기간이 종료된 후 물품이 렌탈 제공자에게 반납되는 반환형 렌탈;로 구성된다.In addition, according to one embodiment, the rental service, a one-time complete sale is completed; Acquisition type rental in which the ownership of the item is transferred to the rental user after the rental period ends; and return type rental in which the product is returned to the rental provider after the rental period is over.
본 발명에 따르면, 개인간 물품 렌탈 계약에 있어 렌탈 서비스 시스템이 렌탈 이용자의 정상 물품 반납 이력 또는 렌탈 기간 동안 물품의 하자 발생이나 렌탈료 미지급 등의 비정상 반납 이력 등을 구매거래지수로 환산하여 렌탈 제공자의 단말에 거래과정 전반에서 지속적으로 갱신 및 표출되도록 함으로써 렌탈 제공자와 이용자 간의 분쟁발생을 최소화하여 렌탈 계약을 안정적으로 관리할 수 있는 효과가 있다.According to the present invention, in a product rental contract between individuals, the rental service system converts the rental user's normal product return history or abnormal return history, such as the occurrence of a defect or unpaid rental fee during the rental period, into a purchase transaction index, so that the terminal of the rental provider It has the effect of stably managing the rental contract by minimizing the occurrence of disputes between the rental provider and the user by continuously updating and displaying it throughout the transaction process.
이를 통해 종래 개인간 중고거래시 빈번한 문제점으로 지목되어 온 사기거래, No-show 거래 등을 예방할 수 있는 효과뿐만 아니라, 개인이 개인간에 렌탈 서비스를 제공하여, 본인 소유의 잉여 물품을 통해 부가수익을 창출하고 사용할 수 있는 제품의 재활용성을 높이는 새로운 거래창구가 열리는 유익한 효과가 있다.Through this, it is possible to prevent fraudulent transactions and no-show transactions, which have been frequently pointed out as problems in conventional used transactions between individuals, as well as providing rental services between individuals, creating additional revenue through surplus items owned by the individual. It has a beneficial effect by opening a new trading window that increases the recyclability of products that can be used and used.
도 1은 본 발명의 일 실시예에 따른, 구매거래지수를 이용한 렌탈 서비스 시스템의 구성을 나타내는 도면이다.1 is a diagram showing the configuration of a rental service system using a purchase transaction index according to an embodiment of the present invention.
도 2는 본 발명의 일 실시예에 따른, 렌탈 서비스 시스템의 렌탈 서버(400)의 구성도이다.2 is a configuration diagram of a rental server 400 of a rental service system according to an embodiment of the present invention.
도 3은 본 발명의 일 실시예에 따른, 렌탈 서비스 시스템의 렌탈관리 서버(500)의 구성도이다.3 is a configuration diagram of a rental management server 500 of a rental service system according to an embodiment of the present invention.
도 4는 본 발명의 일 실시예에 따른, 렌탈 서비스 시스템의 렌탈 서비스 절차도이다.4 is a rental service procedure diagram of a rental service system according to an embodiment of the present invention.
도 5는 본 발명의 일 실시예에 따른, 렌탈 서비스 절차 중 신용 조회 절차도이다.5 is a credit inquiry process diagram among rental service procedures according to an embodiment of the present invention.
도 6은 본 발명의 일 실시예에 따른, 렌탈 서비스 절차 중 배송 조회 절차도이다.6 is a delivery inquiry procedure diagram among rental service procedures according to an embodiment of the present invention.
도 7은 본 발명의 일 실시예에 따른, 렌탈 서비스 절차 중 연체 관리 절차도이다.7 is a diagram of arrears management procedures among rental service procedures according to an embodiment of the present invention.
도 8은 본 발명의 일 실시예에 따른, 구매거래지수의 표현방식 및 기준점수를 보인 표이다.8 is a table showing an expression method and reference scores of a purchase transaction index according to an embodiment of the present invention.
도 9는 본 발명의 일 실시예에 따른, 거래 단계별 구매거래지수의 점수 가감 방식을 보인 표이다.9 is a table showing a method of increasing or subtracting points of a purchase transaction index for each transaction stage according to an embodiment of the present invention.
도 10은 본 발명의 일 실시예에 따른, 렌탈 상품 타입별 렌탈 서비스 절차도이다.10 is a rental service procedure diagram for each rental product type according to an embodiment of the present invention.
상술한 본 발명의 특징은 첨부 도면과 관련된 이하의 상세한 설명을 통해 보다 분명해질 것이며, 그에 따라 본 발명이 속하는 기술분야에서 통상의 지식을 가진 자는 상세한 설명을 통해 본 발명을 충분히 이해하고 실시할 수 있을 것이다. 한편, 본 발명의 설명에 있어서 본 발명과 관련된 공지 기술에 대한 구체적인 설명은 생략하기로 한다.Features of the present invention described above will become more apparent through the following detailed description in connection with the accompanying drawings, and accordingly, those skilled in the art to which the present invention belongs can fully understand and practice the present invention through the detailed description. There will be. Meanwhile, in the description of the present invention, detailed descriptions of known technologies related to the present invention will be omitted.
먼저, 본 발명은 기본적으로 개인간 렌탈 거래에 있어 빈번한 문제점의 원인으로 지적되고 있는 렌탈 사기, 렌탈 물품의 보증 및 애프터서비스(A/S)의 처리에 있어 이를 사전에 예방 및 원만히 해결하기 위한 효과적인 방안을 제시하기 위해서 창안되었다.First, the present invention is basically an effective way to prevent and smoothly solve rental fraud, which is pointed out as a cause of frequent problems in rental transactions between individuals, in the processing of guarantees and after-sales service (A / S) of rental products in advance was created to present
따라서, 본 발명의 C2C 중고품 렌탈 플랫폼은 중고품 거래 뿐만 아니라, 개인간 중고 렌탈 거래까지 개인간 렌탈 거래를 활성화할 수 있도록 신뢰성있는 시스템을 제공하고 그 과정에서 개인 렌탈 제공자가 개인 렌탈 수요자를 판단 시 '구매거래지수' 를 참조함으로써 거래의 위험성을 사전에 객관적으로 판단할 수 있는 정보를 제공하는 것을 목적으로 한다.Therefore, the C2C used goods rental platform of the present invention provides a reliable system to activate rental transactions between individuals, not only used goods transactions, but also second-hand rental transactions between individuals. The purpose is to provide information that can objectively determine the risk of trading in advance by referring to 'Index'.
단, 상기 개인간 렌탈 거래에서 개인의 범위에는 자체 애프터서비스(A/S) 역량이나 보증 능력이 없는 규모로서 개인과 동등시할 수 있는 경우에는 개인사업자나 법인도 렌탈 제공자 또는 렌탈 이용자로서 거래 주체에 포함됨을 명시한다.However, in the above rental transaction between individuals, if the scope of the individual does not have its own after-sales service (A/S) capability or warranty capability and can be equated with an individual, the individual entrepreneur or corporation is also a rental provider or rental user as a transaction subject. indicate that it is included.
도 1은 본 발명의 일 실시예에 따른, 렌탈 서비스 시스템의 구성을 나타내는 도면이다.1 is a diagram showing the configuration of a rental service system according to an embodiment of the present invention.
도 1에 도시된 바와 같이 본 발명의 일 실시예에 따른 렌탈 서비스 시스템은 렌탈 제공자 단말(100), 렌탈 이용자 단말(200), 콜센터 서버(300), 렌탈 서버(400), 렌탈관리 서버(500)를 포함하여 구성된다. As shown in FIG. 1, the rental service system according to an embodiment of the present invention includes a rental provider terminal 100, a rental user terminal 200, a call center server 300, a rental server 400, and a rental management server 500 ) is composed of.
각 구성요소들은 유무선 네트워크를 통해 서로 통신하며, 각 구성요소의 동작에 필요한 데이터를 저장하기 위한 데이터베이스(미도시)를 각기 구비하고 있는 것으로 이해해야 한다.It should be understood that each component communicates with each other through a wired/wireless network, and each has a database (not shown) for storing data required for operation of each component.
렌탈 제공자 단말(100)은 자신의 상품이나 서비스를 렌탈 물품으로 제공하고자 하는 자의 통신단말로서, 렌탈 서버(400)와 통신하여 렌탈 물품을 등록하고 렌탈과 관련된 계약을 체결하며 렌탈료를 관리하는 등의 기능을 수행하기 위한 렌탈 앱을 탑재하고 있다.The rental provider terminal 100 is a communication terminal of a person who wants to provide their goods or services as rental items, and communicates with the rental server 400 to register rental items, sign rental-related contracts, manage rental fees, etc. It is equipped with a rental app to perform the function.
렌탈 이용자 단말(200)은 물품을 렌탈하고자 하는 자의 통신단말로서, 상기 서버들(300, 400, 500)과 통신하여 렌탈 물품을 선정하고 렌탈 계약을 체결하며 렌탈료를 지급하는 등의 기능을 수행하기 위한 렌탈 앱을 탑재하고 있다.The rental user terminal 200 is a communication terminal of a person who wants to rent an item, and communicates with the servers 300, 400, and 500 to select a rental item, conclude a rental contract, and perform functions such as paying rental fees. It is equipped with a rental app for
여기서, 상기 렌탈 앱은 회원가입한 사용자들의 통신단말기(100, 200)에 탑재되어 렌탈 제공자나 렌탈 이용자로 활동하는데 필요한 기능들을 제공하여, 렌탈 제공자인 동시에 렌탈 이용자로 본 발명의 렌탈 서비스를 이용할 수 있도록 한다.Here, the rental app is installed in the communication terminals (100, 200) of users who have signed up as members to provide functions necessary to act as a rental provider or rental user, so that the rental service of the present invention can be used as a rental user as well as a rental provider let it be
콜센터 서버(300)는 렌탈 제공자나 렌탈 이용자의 렌탈 서비스 이용 절차와 관련하여 서비스 제공자 측과 사용자의 통신이 필요한 경우 이를 수행 또는 대행하는 콜센터에 구축된 서버로서, 통화연결된 사용자로부터 인적 사항 수신, 개인 정보 이용 동의, 신용 정보 조회 허락 등을 수신하며 이를 렌탈 서버(400)로 전달할 수 있으며, 외부 신용평가사 서버(미도시)와 연계하여 사용자의 신용 정보를 조회하고 그 결과를 렌탈 서버(400) 및 렌탈관리 서버(500)와 공유할 수 있다.The call center server 300 is a server built in the call center that performs or acts as an agent when communication between the service provider and the user is required in relation to the rental service use procedure of the rental provider or rental user. Consent to use of information, permission to inquire credit information, etc. may be received and transmitted to the rental server 400, and the user's credit information may be inquired in connection with an external credit rating agency server (not shown), and the result may be transmitted to the rental server 400 and It can be shared with the rental management server 500.
렌탈 서버(400)는 렌탈 서비스에 필요한 기초적인 업무를 지원하는 서버로서, 렌탈 등록 처리, 렌탈 요청 대응, 렌탈 물품 배송, 렌탈 계약 처리 등을 수행하며, 이러한 업무 수행과 관련하여 필요 시 콜센터 서버(300)나 렌탈관리 서버(500)와 통신을 수행한다.The rental server 400 is a server that supports basic tasks required for rental services, and performs rental registration processing, rental request response, rental product delivery, rental contract processing, etc. 300) or the rental management server 500 and performs communication.
렌탈관리 서버(500)는 렌탈 서버(400)에서의 원활한 절차 진행을 위해 필요한 부수적 절차로서 단말 위치 확인, 렌탈 물품 신용 관리, 사용자 신용 관리, 배송자 관리, 렌탈료 연체 관리, 렌탈 물품 구매 관리, 손해배상 관리 등의 업무를 수행한다.The rental management server 500 is ancillary procedures required for smooth processing in the rental server 400, such as terminal location check, rental product credit management, user credit management, delivery person management, rental overdue management, rental product purchase management, damage Perform tasks such as compensation management.
도 2는 본 발명의 일 실시예에 따른, 렌탈 서비스 시스템의 렌탈 서버(400)의 구성도이다.2 is a configuration diagram of a rental server 400 of a rental service system according to an embodiment of the present invention.
도 2의 렌탈 서버(400)는 적어도 렌탈 처리부(410), 배송 처리부(420), 계약 관리부(430)를 포함하도록 구성된다.The rental server 400 of FIG. 2 is configured to include at least a rental processing unit 410 , a delivery processing unit 420 , and a contract management unit 430 .
렌탈 처리부(410)는 렌탈 제공자 단말(100)로부터 렌탈 물품을 등록받고, 렌탈 서비스 진행에 따른 부수적 절차의 수행을 렌탈 서비스 제공자(즉, 렌탈 서버(400) 및 렌탈관리 서버(500)를 운영하며 렌탈 서비스를 제공하는 자)에게 대행하게 하는 업무대행계약을 체결하는 한편, 렌탈 이용자 단말(200)로 렌탈 물품 정보를 제공하고 희망하는 물품에 대한 렌탈 요청을 받아 렌탈 계약을 체결하는 기능을 수행한다.The rental processing unit 410 receives rental items from the rental provider terminal 100, and performs ancillary procedures according to the rental service progress by operating the rental service provider (ie, the rental server 400 and the rental management server 500) While concluding a business agency contract for the rental service provider) to act as an agent, it performs the function of providing rental product information to the rental user terminal 200, receiving a rental request for the desired product, and concluding a rental contract .
배송 처리부(420)는 렌탈 계약이 성사된 렌탈 물품을 렌탈 이용자에게 전달하는 과정 및 렌탈 완료된 물품을 렌탈 제공자에게 반환하는 과정을 담당한다. 배송 처리부(420)는 렌탈 처리부(410)에서의 렌탈 계약 체결 과정에서 렌탈 제공자가 입력한 희망 배송 방식에 따라 렌탈 물품 배송을 진행하는데, 이 때 배송 방식은 택배 배송, 배송 기사 이용, 직접 배송 등이 포함된다. 택배 배송은 통상의 택배 서비스를 이용한 배송이며, 배송 기사는 본 발명의 렌탈 서비스를 위해 렌탈 서비스 운영자가 부수적으로 제공하는 서비스로서 배송 기사 풀을 구비하고 배송 기사를 이용한 배송 요청에 대응하여 배송 기사를 매칭하여 주는 것이다.The delivery processing unit 420 is responsible for the process of delivering the rental product for which the rental contract has been concluded to the rental user and the process of returning the rental product to the rental provider. The delivery processing unit 420 proceeds with the delivery of the rental item according to the desired delivery method entered by the rental provider in the process of signing the rental contract in the rental processing unit 410. At this time, the delivery method is courier delivery, use of a delivery driver, direct delivery, etc. This is included. Courier delivery is delivery using a normal courier service, and the delivery driver is a service provided incidentally by the rental service operator for the rental service of the present invention. is to match.
한편, 직접 배송은 렌탈 제공자가 직접 렌탈 이용자를 만나서 자신의 렌탈 물품을 인도하는 것으로서, 위치에 기반하여 렌탈 서비스를 제공하는 경우 근거리에 위치한 사용자들 간에 렌탈 계약이 이루어지는 경우가 상당히 있을 것이며 이러한 경우에 당사자 간에 렌탈 물품을 직접 인도하는 방식이다.On the other hand, direct delivery is when a rental provider directly meets a rental user and delivers their rental items. In the case of providing a rental service based on location, there will be quite a few cases where rental contracts are made between users located in a short distance. In this case, It is a method of direct delivery of rental items between the parties.
여기서, 직접 배송은 무상으로 이루어지는 점에서 유상으로 이루어지는 배송 기사 이용 방식과 다르다. 렌탈 제공자가 유상으로 배송 기사가 되어 배송을 하고자 하는 경우에는 렌탈 제공자가 배송 기사 풀에 가입하여 배송 기사의 자격을 획득한 후 자신의 렌탈 물품이나 타인의 렌탈 물품 배송시 배송 기사가 될 수 있다. 배송 기사에게는 물품 배송 완료시 배송 수수료가 지급되며, 자신의 렌탈 물품에 대해 배송하기를 희망하는 경우 우선적으로 배송 기사로 할당되므로 이 경우에도 배송 수수료를 지급받을 수 있는 점이 직접 배송과 차이가 있다.Here, the direct delivery is different from the method of using a delivery driver for a fee in that it is made free of charge. In the case where a rental provider wants to deliver by becoming a delivery driver for a fee, the rental provider may join a delivery driver pool, obtain qualifications as a delivery driver, and then become a delivery driver when delivering rental items for himself or others. The delivery driver is paid a delivery fee when the delivery of the item is completed, and if he or she wishes to deliver the rental item, he or she is preferentially assigned to the delivery driver.
계약 관리부(430)는 렌탈 계약 체결 시 렌탈 제공자 단말(100) 및 렌탈 이용자 단말(200) 간에 계약서 양식을 제공하고, 각 사용자를 인증하기 위한 전자인증 절차를 수행하고, 인증된 사용자의 전자서명이 첨부된 계약서를 저장한다. 각 사용자의 전자인증과 전자서명을 위해서 계약 관리부는 예컨대, 카카오페이와 같은 제3자가 제공하는 전자인증, 전자서명 절차를 이용할 수 있으며, 이를 위해 카카오톡이나 카카오페이와 같은 외부 앱과 연동할 수 있다.The contract management unit 430 provides a contract form between the rental provider terminal 100 and the rental user terminal 200 when signing a rental contract, performs an electronic authentication procedure for authenticating each user, and the digital signature of the authenticated user Save the attached contract. For each user's electronic authentication and electronic signature, the contract management unit can use electronic authentication and electronic signature procedures provided by a third party, such as Kakao Pay, and can be linked with external apps such as Kakao Talk or Kakao Pay. there is.
도 3은 본 발명의 일 실시예에 따른, 렌탈 서비스 시스템의 렌탈관리 서버(500)의 구성도이다.3 is a configuration diagram of a rental management server 500 of a rental service system according to an embodiment of the present invention.
도 3의 렌탈관리 서버(500)는 위치 관리부(510), 신용 관리부(520), 배송자 관리부(530), 연체 관리부(540), 구매 처리부(550), 손해배상 관리부(560)를 포함하도록 구성된다.The rental management server 500 of FIG. 3 includes a location management unit 510, a credit management unit 520, a shipper management unit 530, an overdue management unit 540, a purchase processing unit 550, and a compensation management unit 560. It consists of
위치 관리부(510)는 렌탈 제공자 단말(100)과 렌탈 이용자 단말(200)에 탑재된 앱을 통해 각 단말의 지리적 위치를 파악하여 실시간 렌탈을 위한 기본 정보로 저장한다.The location management unit 510 determines the geographic location of each terminal through an app installed in the rental provider terminal 100 and the rental user terminal 200 and stores it as basic information for real-time rental.
신용 관리부(520)는 물품 신용등급과 사용자 신용등급을 조회하여 신용등급 정보를 저장하고, 물품 렌탈시 두 신용등급 정보들을 비교하여 렌탈가능여부를 판별한다. The credit management unit 520 inquires product credit ratings and user credit ratings, stores the credit rating information, and compares the two credit rating information when renting an item to determine whether rental is possible.
여기서, 물품 신용등급이란 각 물품에 부여되는 신용등급으로서, 물품의 가치, 통계적 반환율 등을 고려하여 해당 물품을 렌탈할 수 있는 최소의 사용자 신용등급을 정하여 물품 종류별로 부여한 것이며, 본 발명의 시스템 구현에 있어 상기 물품 신용등급의 제공은 생략될 수 있다.Here, the product credit rating is a credit rating given to each product, which is given to each product type by determining the minimum user credit rating that can rent the product in consideration of the value of the product, the statistical return rate, etc. The system of the present invention In embodiments, provision of the product credit rating may be omitted.
예컨대, 자동차와 같이 상대적으로 고가이고 이동성이 높은 물품에 대한 물품 신용등급이 정수기와 같이 상대적으로 저가이고 이동성이 낮은 물품에 대한 물품 신용등급보다 높게 책정되는 것이다.For example, product credit ratings for relatively expensive and highly mobile items such as automobiles are set higher than product credit ratings for relatively inexpensive and less mobile items such as water purifiers.
특히, 상기 신용 관리부(520)에는 구매거래지수 DB(521)가 더 연동되며, 상기 구매거래지수 DB(521)에는 구매자의 이용행태에 대한 공정한 지표로서 이를 점수화한 구매거래지수(PTI; Purchase Transaction Index)가 저장된다. In particular, the purchase transaction index DB 521 is further linked to the credit management unit 520, and the purchase transaction index DB 521 is a fair indicator of the purchaser's usage behavior, and the purchase transaction index (PTI) is scored. Index) is stored.
여기서, 상기 구매거래지수는 상술한 개인간 물품 렌탈 계약에 있어 렌탈 이용자의 정상적인 물품 반납 이력 또는 렌탈 기간 동안 물품의 하자 발생이나 렌탈료 미지급을 포함한 비정상적인 물품 반납 이력을 평가한 후, 이를 수치로 점수화 및 환산하여 저장하고 있다가 상시에 신용관리부(520)를 통해 렌탈 이용자의 인적 정보와 함께 렌탈 제공자 단말(100)에 표출되도록 제공한다.Here, the purchase transaction index evaluates the normal product return history of the rental user in the above-mentioned interpersonal product rental contract or abnormal product return history, including the occurrence of defects in the product or non-payment of rental fees during the rental period, and then scores and converts it into a numerical value and stored, and provided to be displayed on the rental provider terminal 100 together with the rental user's personal information through the credit management unit 520 at all times.
즉, 상기 렌탈 이용자 단말(200)로부터의 물품 렌탈 요청을 수신한 상기 렌탈 서버가 물품 렌탈을 요청한 이용자의 구매거래지수(PTI; Purchase Transaction Index)를 상기 렌탈관리 서버(500)로 의뢰하고, 상기 렌탈관리 서버(500)는 렌탈 이용자의 인적 정보와 함께 신용관리부(520)에 연동된 구매거래지수 DB(521)에 저장 및 관리되는 상기 이용자의 구매거래지수(PTI; Purchase Transaction Index)를 렌탈 제공자 단말(100)에 표출되도록 제공한다.That is, the rental server receiving the product rental request from the rental user terminal 200 requests the purchase transaction index (PTI) of the user requesting product rental to the rental management server 500, and The rental management server 500 transmits the purchase transaction index (PTI) of the user stored and managed in the purchase transaction index DB 521 linked to the credit management unit 520 together with the personal information of the rental user to the rental provider. It is provided to be displayed on the terminal 100.
이하, 계속해서 도 3을 참조하면, 배송자 관리부(530)는 렌탈 물품의 배송 방식 중 배송 기사 방식의 경우에 배송 업무를 수행한 배송 기사 회원에게 배송 수수료를 정산하고 관리해 준다. 이를 위해 배송자 관리부(530)는 배송 기사 회원을 대상으로 배송 기사 풀을 구성하고, 향후 배송 기사를 이용한 렌탈 물품 배송 요청시 배송 기사를 매칭하여 준다. Hereinafter, continuously referring to FIG. 3 , the delivery manager 530 calculates and manages a delivery fee to a member of a delivery driver who has performed delivery work in the case of a delivery driver method among delivery methods of rental items. To this end, the delivery manager 530 configures a delivery driver pool targeting delivery driver members, and matches the delivery driver when requesting rental product delivery using the delivery driver in the future.
연체 관리부(540)는 렌탈료의 과금과 수납을 통한 통상적인 렌탈료 관리 업무와 연체 발생시 렌탈 이용자 및 렌탈 제공자에게 각기 적합한 연체 안내 메시지를 발송하고, 연체관리용 웹페이지를 제공하여 자체적으로 연체해결을 위한 독촉업무를 수행할 수 있도록 지원한다.The overdue management unit 540 sends an overdue information message suitable for each rental user and rental provider in case of overdue management and normal rental fee management through billing and receipt of rental fee, and provides a web page for overdue management to solve overdue on its own Support to carry out dunning duties.
구매 처리부(550)는 소정 기간 렌탈이 진행된 후 또는 렌탈이 만료된 후에 렌탈 물품을 반환하는 대신에 해당 물품을 구매하고자 하는 렌탈 이용자를 위해, 구매 의사를 렌탈 제공자에게 전송하고 렌탈 제공자의 동의하에 렌탈 계약을 중고품 구매 계약으로 전환하는 절차를 진행한다. 이를 위해 렌탈 제공자 단말(100)과 렌탈 이용자 단말(200)로 구매 계약 체결을 위한 계약서(신규 또는 변경 계약서)를 제공하고 전자서명된 계약서를 렌탈 서버(400)의 계약 관리부(430)로 보내어 계약을 갱신하도록 한다.The purchasing processing unit 550 transmits the purchase intention to the rental provider for the rental user who wants to purchase the rental product instead of returning the rental product after the rental for a predetermined period of time or after the rental expires, and rents with the consent of the rental provider. Proceed with the process of converting the contract into a used goods purchase contract. To this end, a contract (new or changed contract) is provided to the rental provider terminal 100 and the rental user terminal 200 to conclude a purchase contract, and the electronically signed contract is sent to the contract management unit 430 of the rental server 400 to contract to update
손해배상 관리부(560)는 렌탈 물품의 파손, 분실, 렌탈료 연체 등으로 인해 계약이 정상적으로 지속될 수 없는 경우, 이에 관한 계약 해지(또는 해제)를 사용자에게 안내하여 계약 해지나 해제를 진행하고 그 결과를 렌털 서버(400)의 계약 관리부(430)로 보내어 계약 상태를 업데이트하도록 한다.The compensation management unit 560 informs the user of the termination (or cancellation) of the contract when the contract cannot be continued normally due to damage, loss, rental fee overdue, etc. It is sent to the contract management unit 430 of the rental server 400 to update the contract status.
다른 실시예에 따라, 상기 손해배상 관리부(560)는 본 발명의 렌탈 서비스 시스템이 아닌 외부 시스템에서 구현 및 연동될 수 있다.According to another embodiment, the compensation management unit 560 may be implemented and linked with an external system other than the rental service system of the present invention.
도 4는 본 발명의 일 실시예에 따른, 렌탈 서비스 시스템의 렌탈 서비스 절차도이다.4 is a rental service procedure diagram of a rental service system according to an embodiment of the present invention.
도 4를 참조하면, 렌탈 제공자 단말(100)은 렌털 서버(400)에 접속하여, 회원가입을 진행하고 렌탈 물품 등록을 요청한다(S10). 이때 렌탈 제공자 단말(100)은 렌탈 서버(400)로부터 회원 가입과 렌탈 물품을 위한 웹페이지를 수신하고, 회원정보와 렌탈 물품 정보를 기입하여 회원가입 및 렌탈 물품 등록을 렌탈 서버(400)에 요청할 수 있다.Referring to FIG. 4 , the rental provider terminal 100 accesses the rental server 400, proceeds with membership registration, and requests rental item registration (S10). At this time, the rental provider terminal 100 receives a web page for membership registration and rental items from the rental server 400, fills in member information and rental item information, and requests the rental server 400 for membership registration and rental item registration. can
이어서, 렌탈 서버(400)는 렌탈 업무 대행 계약서 양식을 렌탈 제공자 단말(100)로 제공하고 사용자 인증 및 전자서명 절차를 진행하여 업무 대행 계약을 렌탈 제공자와 체결한다(S20). 여기서, 업무 대행의 범위는 사용자 신용 관리, 렌탈료 연체 관리, 렌탈 물품의 구매 전환 관리, 렌탈 계약 해지/해제시 손해배상 관리 등이 포함될 수 있다.Subsequently, the rental server 400 provides the rental business agency contract form to the rental provider terminal 100 and proceeds with user authentication and electronic signature procedures to conclude a business agency contract with the rental provider (S20). Here, the scope of the business agency may include user credit management, rental overdue management, purchase conversion management of rental products, management of compensation for damages upon termination/cancellation of rental contracts, and the like.
업무 대행 계약을 체결한 렌탈 제공자는 비로소 렌탈 제공자 단말(100)을 이용하여 렌탈 물품을 렌탈 서버(400)에 등록하게 된다(S30).The rental provider who has concluded the business agency contract registers the rental item in the rental server 400 using the rental provider terminal 100 (S30).
*렌탈 서버(400)는 웹페이지를 통해 렌탈 물품을 공개하며(S40), 웹페이지에 공개되는 정보에는 렌탈 물품의 명칭, 사진 등 물품정보와, 렌탈료, 렌탈 기간, 배송 방식 등 렌탈 조건 정보가 포함된다.*The rental server 400 discloses the rental product through the web page (S40), and the information disclosed on the web page includes product information such as the name and photo of the rental product, rental condition information such as rental fee, rental period, and delivery method included
렌탈 이용자 단말(200)은 웹페이지에 접속하여 렌탈 대상 물품들을 검색하고 조건을 비교하고 희망하는 물품에 대한 물품 렌탈 요청 신호를 렌탈 서버(400)로 전송하여 물품 렌탈을 요청하게 된다(S50). 물품 렌탈을 요청하는 과정에서 근거리에 위치한 렌탈 제공자의 물품들을 검색하기 위해 렌탈 이용자 단말(200)의 지리적 위치 조회가 수행되며(S60), 그 결과 소정 거리 이내에 위치하는 렌탈 제공자의 물품들만이 웹페이지에 공개되고 검색되도록 조정될 수 있다.The rental user terminal 200 accesses the web page, searches for items to be rented, compares conditions, and transmits an item rental request signal for a desired item to the rental server 400 to request item rental (S50). In the process of requesting product rental, a geographical location inquiry of the rental user terminal 200 is performed to search for products of rental providers located in a short distance (S60), and as a result, only items of rental providers located within a predetermined distance are displayed on the web page. can be tuned to be disclosed and searched for.
한편, 물품 렌탈 요청에 응답하여, 렌탈 서버(400)는 콜센터 서버(300) 및 렌탈관리 서버(500)와 연계하여 사용자 및 물품에 대한 신용조회를 수행하여 렌탈 여부를 결정하고(S70), 물품 렌탈 계약을 체결한다(S100).On the other hand, in response to the product rental request, the rental server 400 performs a credit inquiry on the user and the product in association with the call center server 300 and the rental management server 500 to determine whether or not to rent the product (S70), A rental contract is concluded (S100).
물품 렌탈 계약 체결 이후에는 해당 물품이 제대로 배송되었는지를 조회하여(S110) 그 결과를 업데이트하는 과정과, 렌탈 이용자의 렌탈료 수납을 대행하고 연체 발생시 이를 렌탈 제공자 단말(100)로 통지하여 렌탈료 연체에 대응할 수 있도록 지원하는 연체 관리 과정(S120)이 수행된다.After signing the product rental contract, the process of inquiring whether the product has been properly delivered (S110) and updating the result, acting as an agent for the rental user's rental fee collection and notifying the rental provider terminal 100 in case of overdue to respond to rental overdue An overdue management process (S120) is performed to support this.
아울러, 렌탈 기간 중 또는 렌탈 기간 만료 후에 렌탈 이용자가 렌탈 물품을 반납하지 않고 중고가로 구매하기를 원하는 경우, 렌탈 제공자 단말(100)과 렌탈 이용자 단말(200) 간에 렌탈 물품의 구매를 진행하기 위한 구매 처리 과정(S130)이 수행되고, 렌탈 기간 중에 물품의 파손이 일어나거나 렌탈료 연체가 지속되는 등의 사고가 발생한 경우 이에 대한 법적 조치를 원활하게 지원하는 손해배상 관리 과정(S140)이 수행된다.In addition, during the rental period or after the expiration of the rental period, if the rental user wants to purchase a rental item at a medium price without returning it, between the rental provider terminal 100 and the rental user terminal 200 to proceed with the purchase of the rental item A purchase processing process (S130) is performed, and a damage compensation management process (S140) is performed to smoothly support legal measures in the event of an accident, such as product damage or rental overdue, during the rental period.
도 5는 본 발명의 일 실시예에 따른, 렌탈 서비스 절차 중 신용 조회 절차도이다.5 is a credit inquiry process diagram among rental service procedures according to an embodiment of the present invention.
렌탈 서버(400)에 물품 렌탈 요청이 수신되면, 렌탈 서버(400)는 렌탈관리 서버(500)에 물품 렌탈 요청에 관한 정보를 제공하며 렌탈을 요청한 사용자 및 렌탈 물품에 대한 신용 조회를 의뢰한다(S62).When a product rental request is received by the rental server 400, the rental server 400 provides information on the product rental request to the rental management server 500 and requests a credit inquiry for the user requesting rental and the rental product ( S62).
렌탈관리 서버(500)는 외부 신용평가기관(미도시)과 연계하여 렌탈을 요청한 사용자의 신용 정보를 조회한다(S64). 이를 위해 필요시 도 1의 콜센터 서버(300)를 이용할 수도 있다. 콜센터 서버는 렌탈 이용자 단말(200)로 전화, 메시지 등의 형태로 연락을 취하여 사용자에 대한 신용 조회 사실을 통지할 수 있다.The rental management server 500 searches for credit information of a user requesting a rental in association with an external credit rating agency (not shown) (S64). For this, if necessary, the call center server 300 of FIG. 1 may be used. The call center server may contact the rental user terminal 200 in the form of a phone call or message to notify the fact of a credit inquiry for the user.
구체적으로, 상술한 신용 정보를 조회하는 과정(S64)은, 렌탈 제공자가 물품등록 시에 설정한 신청정보에 따라 기본적으로 구매거래지수(PTI)를 상시 제공하고, 수요자가 거래를 신청하는 시점에 수요자의 개인신용 조회를 옵션으로 처리하는 절차로 구현될 수 있다.Specifically, in the process of inquiring the credit information described above (S64), the purchase transaction index (PTI) is basically provided at all times according to the application information set by the rental provider at the time of product registration, and at the time the consumer applies for the transaction It can be implemented as a procedure to process consumer's personal credit inquiry as an option.
렌탈관리 서버(500)는 또한 렌탈 물품별 허용 신용등급 목록을 자체 데이터베이스에 저장하고 있으며, 사용자의 신용 정보 조회결과를 위 목록과 대조하는 렌탈 물품별 신용 조회 절차(S65)를 거쳐, 동 사용자에 대해 해당 물품의 렌탈을 진행할지의 여부를 판단한다(S66).The rental management server 500 also stores a list of allowable credit ratings for each rental item in its own database, and through a credit inquiry procedure for each rental item (S65) comparing the user's credit information inquiry result with the above list, It is determined whether or not to proceed with the rental of the corresponding item (S66).
렌탈관리 서버(500)는 위 판단 결과를 포함하는 신용조회 결과를 렌탈 서버(400)로 전달한다.The rental management server 500 transmits the credit inquiry result including the above determination result to the rental server 400 .
신용조회 결과에 이상이 없으면 렌탈 서버(400)는 렌탈 이용자 단말(200)과 렌탈 계약을 체결하고(S100), 신용조회 결과에 이상이 있으면 렌탈 이용자 단말(200)로 렌탈 불가 안내 메시지를 전송한다(미도시).If there is no abnormality in the credit inquiry result, the rental server 400 enters into a rental contract with the rental user terminal 200 (S100), and if there is an abnormality in the credit inquiry result, it transmits a rental impossible guide message to the rental user terminal 200 (not shown).
도 6은 본 발명의 일 실시예에 따른, 렌탈 서비스 절차 중 배송 조회 절차도이다.6 is a delivery inquiry procedure diagram among rental service procedures according to an embodiment of the present invention.
배송 조회 절차는 기본적으로 렌탈 물품의 배송이 이루어진 경우 렌탈 이용자 단말(200)로부터 배송 완료 메시지를 수신하고 이에 따라 배송 처리부(420)에서 배송 상태를 업데이트하는 과정을 의미한다. 배송 방식 중 택배 배송을 선택하는 경우 택배사의 물류 관리 시스템과 연계하여 택배의 배송 상황을 실시간으로 제공하거나 택배 배송 완료에 따른 메시지를 수신하여 배송 처리부(420)에서 배송 상태를 업데이트하는 과정도 여기에 포함된다. 배송 방식이 직접 배송이거나 배송 기사를 이용한 배송의 경우에도 배송자로부터 배송 완료 메시지를 수신하여 배송 처리부(420)에서 배송상태를 업데이트하는 과정도 마찬가지로 여기에 포함된다.The delivery inquiry procedure basically refers to a process of receiving a delivery completion message from the rental user terminal 200 when delivery of rental items is made and updating the delivery status in the delivery processing unit 420 accordingly. When courier delivery is selected among the delivery methods, the process of providing the delivery status of the parcel in real time in conjunction with the logistics management system of the courier company or receiving a message according to the parcel delivery completion and updating the delivery status in the delivery processing unit 420 is also included here. included Even if the delivery method is direct delivery or delivery using a delivery driver, a process of receiving a delivery completion message from the delivery person and updating the delivery status in the delivery processing unit 420 is also included here.
다만, 본 발명의 사용자 회원이 배송 기사로서 업무를 수행하는 경우에는 배송 업무에 따른 배송 수수료 지급을 위한 별도의 관리 절차가 필요하며, 이를 위해 렌탈 서버(400)의 배송 처리부(420)와 렌탈관리 서버(500)의 배송자 관리부(530)가 연동하게 된다.However, when the user member of the present invention performs work as a delivery driver, a separate management procedure for payment of delivery fees according to delivery work is required, and for this purpose, the delivery processing unit 420 of the rental server 400 and rental management The delivery manager 530 of the server 500 is linked.
먼저, 렌탈관리 서버(500)의 배송자 관리부(530)는 물품 배송을 수행할 배송자 풀을 구성하는데, 이는 사용자가 배송 기사 회원으로 가입을 진행하고(S111), 회원 가입시 배송 업무 대행 계약을 체결(S112)하는 것에 의해 이루어진다. 배송 업무 대행 계약을 체결하고 회원으로 가입한 회원은 향후 렌탈 물품의 배송시 렌탈관리 서버에서 배송 요청을 하는 배송 기사 풀에 속하게 되는 것이다.First, the delivery management unit 530 of the rental management server 500 configures a pool of deliverers to deliver goods, in which the user proceeds to sign up as a delivery driver member (S111), and when signing up as a member, a delivery service agency contract is made. It is made by fastening (S112). Members who sign up for a delivery service agency contract and become members belong to a pool of delivery drivers who request delivery from the rental management server when delivering rental items in the future.
이후, 배송 기술 풀에 속한 회원은 타인의 물품 배송을 위한 배송 요청을 대기(S113)하고 자신에게 할당된 배송 요청을 단말에 탑재된 앱을 통해 수신할 수 있다. 상기 앱은 일반 회원의 단말에 탑재된 렌탈 서비스 앱일 수도 있고, 배송 서비스를 위한 별도의 앱일 수도 있다.Thereafter, the member belonging to the delivery technology pool can wait for a delivery request for delivery of another person's product (S113) and receive a delivery request assigned to him or her through an app installed in the terminal. The app may be a rental service app installed in a general member's terminal or a separate app for delivery service.
물품 배송을 위한 배송 기사 이용요청이 렌탈 서버(400)에 수신되면 렌탈 서버(400)는 배송자의 위치, 배송 거리, 배송 가격 등 배송 조건을 검색하여 미리 정해진 우선순위에 따라 배송자를 할당하는데, 예외적으로 자신의 렌탈 물품에 대해 렌탈 제공자나 렌탈 이용자가 배송 기사가 되어 직접 배송하기를 희망하는 경우 그 사람을 최우선적으로 배송 기사로 할당한다(S114).When a request to use a delivery driver for product delivery is received by the rental server 400, the rental server 400 searches for delivery conditions such as the location of the deliverer, delivery distance, and delivery price, and assigns the deliverer according to a predetermined priority. As a result, if the rental provider or the rental user wishes to become a delivery driver and directly deliver the rental item, that person is assigned as the delivery driver with the highest priority (S114).
여기에서 직접 배송은 배송 기사 풀에 가입된 사람이 자신이 물품을 배송 기사의 입장에서 수수료를 받고 배송하는 것(즉, 유상 직접 배송)을 의미하는 것으로, 배송 기사 풀 가입 여부와 상관없이 물품제공자와 물품이용자가 상호협의하여 직접 만나 물품을 전달하는 의미의 무상의 직접 배송과는 차이가 있다.Here, direct delivery means that a person who has joined the delivery driver pool delivers the goods for a fee from the delivery driver's point of view (i.e., direct delivery for a fee). There is a difference from free direct delivery in the sense that the product user meets and delivers the product in person through mutual agreement.
유상의 직접 배송이 수행되는 경우 렌탈 서버(400)의 배송 처리부(420)는 관련 정보를 렌탈관리 서버(500)의 배송자 관리부(530)로 보내어 해당 배송자의 수수료를 정산하는데 이용하도록 한다.When direct delivery for a fee is performed, the delivery processing unit 420 of the rental server 400 sends related information to the delivery management unit 530 of the rental management server 500 to be used to settle the fee of the corresponding deliverer.
한편, 배송 기사로 할당된 배송자가 물품의 배송과 설치(설치가 필요한 경우 설치를 포함할 수 있음)를 완료하고(S115), 자신의 단말의 배송 관련 앱을 통해 배송/설치 완료키를 입력(S116)함으로써 배송 완료 사실을 렌탈 서버(400)로 전송할 수 있고, 이를 수신한 렌탈 서버(400)는 배송 처리부(420)의 배송 상태를 업데이트하게 된다(S117).On the other hand, a shipper assigned as a delivery driver completes the delivery and installation of the item (installation may be included if installation is required) (S115), and inputs the delivery/installation completion key through the delivery-related app of the terminal (S115). By doing S116, it is possible to transmit the delivery completion fact to the rental server 400, and the rental server 400 receiving this updates the delivery status of the delivery processing unit 420 (S117).
다른 실시예에 따라, 상술한 배송기사 할당 및 배송수수료의 정산 기능은 본 발명을 구현하는 과정에서 생략될 수 있으며, 단 렌탈 제공자가 물품의 등록 시 순 택배비용을 직접 입력하여 부담하는 기능은 추가될 수 있다.According to another embodiment, the function of allocating the delivery driver and calculating the delivery fee described above may be omitted in the process of implementing the present invention, but the function of directly inputting and bearing the net delivery cost when the rental provider registers the product is added. It can be.
배송 기사를 이용한 배송이 완료되면, 렌탈 서버(400)의 배송 처리부(420)에서 관련 배송 완료 정보를 렌탈관리 서버(500)의 배송자 관리부(530)로 전송하여 배송수수료의 저장과 관리를 지원한다(S118).When delivery using the delivery driver is completed, the delivery processing unit 420 of the rental server 400 transmits the related delivery completion information to the delivery management unit 530 of the rental management server 500 to support storage and management of delivery fees Do (S118).
도 7은 본 발명의 일 실시예에 따른, 렌탈 서비스 절차 중 연체 관리 절차도이다.7 is a diagram of arrears management procedures among rental service procedures according to an embodiment of the present invention.
물품의 배송이 완료되면, 해당 물품의 렌탈료 수납 및 관리를 위한 연체 관리 절차가 계약 종료시까지 수행된다. 렌탈 이용자가 렌탈 제공자에게 직접 렌탈료를 지급하고 렌탈료 관련 문제 발생시 당사자 간에 해결하던 종래 과정을 렌탈 서버 및/또는 렌탈관리 서버 운영자인 제3자가 대행하는 것이 특징이다.When the delivery of the goods is completed, the overdue management procedure for receiving and managing the rental fee of the goods is carried out until the end of the contract. It is characterized in that the rental user pays the rental fee directly to the rental provider and the third party, the rental server and/or the rental management server operator, acts as an agent for the conventional process of solving rental fee-related problems between the parties.
여기서, 연체 관리는 통상적인 과금과 수납을 통한 렌탈료 관리를 포함하는 개념이다. 렌탈관리 서버(500)의 연체 관리부(540)를 통해 정상적으로 과금과 수납이 진행되는 경우에는 렌탈 이용자로부터 과금된 월 렌탈료에서 소정의 수수료를 제외한 금액을 익월에 렌탈 제공자에게 지급하는 통상적인 렌탈료 관리가 수행되지만, 렌탈료가 정기에 정상적으로 수납되지 않는 경우에는 연체 관리부(540)에서 렌탈 제공자 단말(100)로 연체가 발생했음을 나타내는 연체 안내 메시지를 전송하는 한편 렌탈 이용자 단말(100)로 연체 발생 및 렌탈료 납부를 독촉하는 연체 안내 메시지를 전송하는 것이 필요하다(S123).Here, overdue management is a concept including rental fee management through normal billing and receipt. When billing and collection are normally carried out through the overdue management unit 540 of the rental management server 500, normal rental fee management that pays the rental provider an amount minus a predetermined fee from the monthly rental fee charged from the rental user in the following month However, if the rental fee is not received normally on a regular basis, the overdue management unit 540 transmits an overdue information message indicating that overdue has occurred to the rental provider terminal 100, while overdue occurrence and rental fee payment to the rental user terminal 100 It is necessary to transmit an overdue notification message to prompt (S123).
또한, 각 렌탈 제공자에게 연체관리용 웹페이지를 제공하고(S124), 연체 발생시 렌탈 제공자가 렌탈 서비스 앱을 이용하여 연체관리용 웹페이지에 접속하여 연체 내역을 확인할 수 있으며, 이때 본 발명의 시스템은 렌탈 이용자에게 푸쉬 문자와 이메일을 보낼 수 있는 기능을 제공한다(S125).In addition, a web page for overdue management is provided to each rental provider (S124), and when overdue occurs, the rental provider can access the web page for overdue management using the rental service app to check overdue details. At this time, the system of the present invention The rental user is provided with a function to send a push text message and an e-mail (S125).
그럼에도 불구하고, 연체 문제가 해결되지 않을 경우 렌탈 계약의 관련 조항에 의거하여 렌탈 계약이 해지 또는 해제되며, 이때 렌탈관리 서버(500)의 손해배상 관리부(560)는 상기 연체관리용 웹페이지(또는 별도의 손해배상 관리용 웹페이지)를 통해 렌탈 제공자에게 민형사상의 구제 절차에 대한 가이드를 제공하고(S126), 렌탈 제공자의 요청에 따라 손해입증을 위한 증빙자료를 렌탈 제공자 단말(100)로 제공하며(S127), 경우에 따라서는 법률대리인 선임을 위한 온라인 절차를 제공하는 등의 다양한 서비스를 제공한다(S128).Nevertheless, if the overdue problem is not resolved, the rental contract is terminated or canceled based on the relevant provisions of the rental contract, and at this time, the damage compensation management unit 560 of the rental management server 500 sends A guide for civil and criminal relief procedures is provided to the rental provider through a separate web page for managing compensation for damages (S126), and at the request of the rental provider, evidence for proving damages is provided to the rental provider terminal 100, (S127), and, in some cases, various services such as providing an online procedure for appointing a legal representative (S128).
다른 실시예에 따라, 상술한 손해입증을 위한 증빙자료 및 법률대리인 선임을 위한 온라인 절차의 제공 기능은 본 발명을 구현하는 과정에서 생략될 수 있다.According to another embodiment, the function of providing the above-described evidence for proof of damage and the online procedure for appointing a legal representative may be omitted in the process of implementing the present invention.
도 8은 본 발명의 일 실시예에 따른, 구매거래지수의 표현방식 및 기준점수를 보인 표이다.8 is a table showing an expression method and reference scores of a purchase transaction index according to an embodiment of the present invention.
상기 도 8을 참조하면, 상기 구매거래지수는 일 실시예에 따라, 렌탈 건별 점수로 환산한 건별 구매거래지수와, 일정 기간 동안의 상기 렌탈 건별 점수를 합산한 후 평균값으로 환산한 종합 구매거래지수로 각각 저장 및 관리될 수 있다.Referring to FIG. 8, according to an embodiment, the purchase transaction index is a total purchase transaction index converted into an average value after adding the purchase transaction index by rental case and the rental transaction score for a certain period of time according to an embodiment. can be stored and managed respectively.
이 때, 상기 건별 또는 종합 구매거래지수가 렌탈 제공자의 단말(100)에 제공될 때에는 일정 점수대별로 렌탈 제공자가 한눈에 파악이 용이하도록 최상위로부터 최하위까지 신용등급을 표시하는 단어들로 변환한 뒤 렌탈 제공자의 단말(100)에 표출된다.At this time, when the case-by-case or comprehensive purchase transaction index is provided to the terminal 100 of the rental provider, it is converted into words that indicate credit ratings from the highest to the lowest so that the rental provider can easily grasp at a glance by a certain score range, then rental It is displayed on the terminal 100 of the provider.
예컨대, 상기 건별 또는 종합 구매거래지수가 렌탈 제공자의 단말에 제공될 때에는 일정 점수대별로 렌탈 제공자가 한눈에 파악이 용이하도록 일상적으로 친근한 표현인 '화창', '맑음', '흐림', '안개', '약간바람', '강한바람', '강풍주의', '거래주의보', '한때구름', '비온뒤갬'을 포함하는 날씨예보에 관련된 단어들로 변환한 뒤 렌탈 제공자의 단말(100)에 표출될 수 있다.For example, when the case-by-case or comprehensive purchase transaction index is provided to a terminal of a rental provider, 'sunny', 'clear', 'cloudy', 'fog', which is a daily friendly expression so that the rental provider can easily grasp at a glance by a certain score range , 'slight wind', 'strong wind', 'strong wind caution', 'trade advisory', 'once a cloud', and 'after rain' are converted into words related to weather forecasts, and then the terminal 100 of the rental provider can be expressed in
도 9는 본 발명의 일 실시예에 따른, 거래 단계별 구매거래지수의 점수 가감 방식을 보인 표이다.9 is a table showing a method of increasing or subtracting points of a purchase transaction index for each transaction stage according to an embodiment of the present invention.
상기 도 9를 참조하면, 상기 건별 구매거래지수는 일 실시예에 따라, 렌탈 결제처리, 긍정적 거래후기 또는 평균 이상의 별점을 포함한 정상적인 거래이력에 따라 점수가 합산되고, 렌탈 결제취소, 렌탈료 미납, 중도해지 및 반품, 렌탈 물품 반납 지연 또는 손상, 부정적 구매후기 또는 평균 미만의 별점을 포함한 비정상적인 거래이력에 따라 점수가 감산될 수 있다.Referring to FIG. 9, according to an embodiment, the purchase transaction index for each case is summed according to normal transaction history including rental payment processing, positive transaction reviews, or above-average ratings, rental payment cancellation, rental fee non-payment, midway Points may be deducted based on abnormal transaction history, including cancellations and returns, delayed or damaged rental items, negative reviews, or below-average ratings.
도 10은 본 발명의 일 실시예에 따른, 렌탈 상품 타입별 렌탈 서비스 절차도이다.10 is a rental service procedure diagram for each rental product type according to an embodiment of the present invention.
일 실시예에 따라, 본 발명에 따른 렌탈 서비스는, 일회성으로 판매완료되는 완전판매와, 렌탈기간이 종료된 후 물품의 소유권이 렌탈 이용자에게 이전되는 인수형 렌탈과, 렌탈기간이 종료된 후 물품이 렌탈 제공자에게 반납되는 반환형 렌탈로 구성될 수 있다. According to one embodiment, the rental service according to the present invention is a one-time complete sale that is completed, a takeover rental in which the ownership of the item is transferred to the rental user after the rental period ends, and the item after the rental period ends It may consist of a return rental that is returned to this rental provider.
이 때, 상기 상품의 렌탈은 시스템결제(신용카드)만 가능하나, 추후 금융팩토링 연결 시 금융팩토링으로 처리 및 계좌이체가 추가 제공될 수 있으며, 렌탈 서비스 중에는 상품 타입의 변경이 불가할 수 있다. At this time, only system payment (credit card) is available for rental of the product, but when financial factoring is connected later, financial factoring processing and account transfer may be additionally provided, and product types may not be changed during the rental service.
또한, 결제 방식은, 현금 직접결제 시, 택배 운송장 번호 등의 관리는 당사자 본인(렌탈 제공자)이 직접 관리(채팅/알림)할 수 있으며, 거래자는 거래확정/취소 처리로 예컨대, 7일 내 미처리 시 상품의 게시를 중단할 수 있으며, 신용카드 월정기결제 외에 네이버페이, 카카오페이, 삼성페이 등을 이용할 수 있다.In addition, as for the payment method, in the case of direct cash payment, the management of the courier waybill number, etc. can be directly managed (chat / notification) by the person concerned (rental provider), and the transaction is confirmed / canceled by the trader, e.g., unprocessed within 7 days You can stop posting products at any time, and you can use Naver Pay, Kakao Pay, Samsung Pay, etc. in addition to monthly payment by credit card.
또한, 인도 및 회수 방식의 선택은, 기본적으로 판매시점에 선택한 상품등록 옵션이 유지되며, 중도에 상품등록의 내용을 임의 변경이 불가하다. 만약 상품등록의 중도 변경이 필요할 때에는 렌탈 거래 당사자 간 개별 협의에 의해 처리할 수 있다.In addition, in the selection of the delivery and collection method, the product registration option selected at the time of sale is basically maintained, and the product registration information cannot be arbitrarily changed in the middle. If product registration needs to be changed in the middle, it can be handled by individual agreement between the parties to the rental transaction.
상술한 바에 따라 본 발명은 종래 개인간 렌탈 거래에 있어 가장 빈번한 문제점의 원인으로 지적되고 있는 렌탈 물품의 보증 및 애프터서비스(A/S)의 처리 시 렌탈 이용자의 거래 이력 등을 점수로 환산한 구매거래지수를 활용하여 렌탈 이용자가 유발할 수 있는 렌탈 거래상의 문제로 인한 피해 발생을 사전에 예방 또는 최소화할 수 있는 효익을 얻을 수 있다.As described above, the present invention is a purchase transaction in which the transaction history of the rental user is converted into points when guaranteeing rental items and after-sales service (A / S) processing, which are pointed out as the most frequent cause of problems in conventional rental transactions between individuals By utilizing the index, it is possible to obtain the benefit of preventing or minimizing damages in advance due to problems in rental transactions that may be caused by rental users.
본 명세서는 본 발명의 다양한 특징을 포함하고 있으나 그러한 특징이 본 발명의 범위 또는 특허청구범위를 제한하는 것으로 해석되어서는 아니 된다. 또한, 본 명세서에서 개별적인 실시예에 개시된 특징들은 상호 결합되어 단일 실시예를 구성할 수 있고, 반대로 단일 실시예에서 설명된 다양한 특징 또한 서로 다른 개별적인 실시예에서 별도로 구현될 수 있다.Although this specification contains various features of the invention, such features should not be construed as limiting the scope of the invention or the scope of the claims. In addition, features disclosed in individual embodiments in this specification may be combined to form a single embodiment, and conversely, various features described in a single embodiment may also be separately implemented in different individual embodiments.
도면에서는 동작들이 특정한 순서로 설명되었으나, 그러한 동작들이 도시된 바와 같은 특정한 순서로 수행되는 것으로 이해되거나, 일련의 연속된 순서 또는 원하는 결과를 얻기 위해 모든 설명된 동작이 수행되어야 하는 것으로 이해되어서는 안 된다. 특정 환경에서는 멀티태스킹이나 병렬적 프로세싱이 유리할 수 있다. 아울러, 상술한 실시예에서 다양한 시스템의 구성요소의 구분은 모든 실시예에서 그러한 구분을 요구하지 않는 것으로 이해되어야 한다. 상술한 프로그램 구성요소 및 시스템은 일반적으로 단일 소프트웨어 제품 또는 복수의 소프트웨어 제품 패키지로 구현될 수 있다.Although actions are described in a specific order in the drawings, it should not be understood that such actions are performed in the specific order as shown, or that all described actions must be performed in order to obtain a serial order or a desired result. do. In certain circumstances, multitasking or parallel processing may be advantageous. In addition, it should be understood that the division of components of various systems in the above-described embodiments does not require such division in all embodiments. The program components and systems described above may generally be implemented as a single software product or as a package of multiple software products.
상술한 바와 같이 본 발명의 방법은 프로그램으로 구현되어 컴퓨터로 읽을 수 있는 형태로 기록매체에 저장될 수 있다. 이러한 과정은 본 발명의 속하는 기술분야에서 통상의 지식을 가진 자가 용이하게 실시할 수 있으므로 더는 상세히 설명하지 않기로 한다.As described above, the method of the present invention may be implemented as a program and stored in a recording medium in a computer-readable form. Since this process can be easily performed by those skilled in the art to which the present invention belongs, it will not be described in detail.
이상에서 설명한 본 발명은, 본 발명이 속하는 기술분야에서 통상의 지식을 가진 자에게 있어 본 발명의 기술적 사상을 벗어나지 않는 범위 내에서 여러 가지 치환, 변형 및 변경이 가능하므로 전술한 실시예 및 첨부된 도면에 의해 한정되는 것이 아니다.The present invention described above is capable of various substitutions, modifications, and changes without departing from the technical spirit of the present invention to those skilled in the art to which the present invention belongs, and thus the above-described embodiments and It is not limited by drawings.

Claims (6)

  1. 렌탈 물품 등록, 렌탈 계약, 렌탈 관리업무 대행 계약을 체결하기 위한 렌탈 서비스 앱을 탑재한 렌탈 제공자 단말;A rental provider terminal equipped with a rental service app for signing rental product registration, rental contracts, and rental management agency contracts;
    렌탈 물품 검색과 선정, 렌탈 계약 체결, 렌탈료 관리를 위한 렌탈 서비스 앱을 탑재한 렌탈 이용자 단말;A rental user terminal equipped with a rental service app for searching and selecting rental items, signing rental contracts, and managing rental fees;
    상기 렌탈 제공자 단말 및 상기 렌탈 이용자 단말과 통신하여 렌탈 등록 처리, 렌탈 요청 대응, 렌탈 물품 배송 관리, 렌탈 계약 처리를 수행하는 렌탈 서버; 및a rental server that communicates with the rental provider terminal and the rental user terminal to perform rental registration processing, rental request response, rental product delivery management, and rental contract processing; and
    상기 렌탈 서버와 통신하여 상기 단말들의 위치 확인, 렌탈 물품 및 렌탈 이용자의 신용 관리, 배송자 관리, 연체 관리, 구매 처리, 손해배상 관리를 수행하는 렌탈관리 서버;를 포함하되,A rental management server that communicates with the rental server to check the locations of the terminals, manage credit of rental items and rental users, manage delivery companies, manage overdue management, process purchases, and manage compensation for damages;
    상기 렌탈관리 서버는 위치 관리부, 신용 관리부, 배송자 관리부, 연체 관리부, 구매 처리부, 손해배상 관리부를 포함하고,The rental management server includes a location management unit, a credit management unit, a shipper management unit, an overdue management unit, a purchase processing unit, and a compensation management unit,
    상기 신용 관리부에는 개인간 물품 렌탈 계약에 있어 렌탈 이용자의 정상적인 물품 반납 이력 또는 렌탈 기간 동안 물품의 하자 발생이나 렌탈료 미지급을 포함한 비정상적인 물품 반납 이력을 점수로 환산한 구매거래지수를 저장 및 관리하는 구매거래지수 DB가 연동되며, The credit management unit stores and manages the purchase transaction index, which converts the normal product return history of the rental user in the product rental contract between individuals or the return history of abnormal products, including defects or non-payment of rental fees during the rental period, into points DB is linked,
    상기 구매거래지수 DB는 구매거래지수를 저장하고 있다가 상시에 렌탈 이용자의 인적 정보와 함께 구매거래지수를 렌탈 제공자 단말에 표출되도록 제공하는 것을 특징으로 하는,Characterized in that the purchase transaction index DB stores the purchase transaction index and provides the purchase transaction index along with the personal information of the rental user at all times to be displayed on the rental provider terminal.
    구매거래지수를 이용한 렌탈 서비스 시스템.Rental service system using purchase transaction index.
  2. 제 1 항에 있어서,According to claim 1,
    상기 렌탈 이용자 단말로부터의 물품 렌탈 요청을 수신한 상기 렌탈 서버가 물품 렌탈을 요청한 이용자의 구매거래지수를 상기 렌탈관리 서버로 의뢰하고,Upon receiving the product rental request from the rental user terminal, the rental server requests a purchase transaction index of the user requesting product rental from the rental management server;
    상기 렌탈관리 서버는 렌탈 이용자의 인적 정보와 함께 신용관리부에 저장 및 관리되는 상기 이용자의 구매거래지수를 렌탈 제공자 단말에 표출되도록 제공하는 것을 특징으로 하는,Characterized in that the rental management server provides the purchase transaction index of the user stored and managed in the credit management unit together with the personal information of the rental user to be displayed on the rental provider terminal.
    구매거래지수를 이용한 렌탈 서비스 시스템.Rental service system using purchase transaction index.
  3. 제 1 항에 있어서,According to claim 1,
    상기 구매거래지수는 렌탈 건별 점수로 환산한 건별 구매거래지수; 및 일정 기간 동안의 상기 렌탈 건별 점수를 합산한 후 평균값으로 환산한 종합 구매거래지수;로 각각 저장 및 관리되며,The purchase transaction index is a purchase transaction index for each case converted into points for each rental case; and a comprehensive purchase transaction index converted into an average value after summing the scores for each rental case for a certain period of time; stored and managed, respectively.
    상기 건별 또는 종합 구매거래지수가 렌탈 제공자의 단말에 제공될 때에는 일정 점수대별로 렌탈 제공자가 한눈에 파악이 용이하도록 최상위로부터 최하위까지 신용등급을 표시하는 단어들로 변환한 뒤 렌탈 제공자의 단말에 표출되는 것을 특징으로 하는,When the case-by-case or comprehensive purchase transaction index is provided to the terminal of the rental provider, it is converted into words indicating credit ratings from the highest to the lowest so that the rental provider can easily understand at a glance by a certain score range, and then displayed on the terminal of the rental provider characterized in that,
    구매거래지수를 이용한 렌탈 서비스 시스템.Rental service system using purchase transaction index.
  4. 제 3 항에 있어서,According to claim 3,
    상기 건별 또는 종합 구매거래지수가 렌탈 제공자의 단말에 제공될 때에는 일정 점수대별로 렌탈 제공자가 한눈에 파악이 용이하도록 '화창', '맑음', '흐림', '안개', '바람', '거래주의보'를 포함하는 날씨예보에 관련된 단어들로 변환한 뒤 렌탈 제공자의 단말에 표출되는 것을 특징으로 하는,When the above case-by-case or comprehensive purchase transaction index is provided to the rental provider's terminal, 'sunny', 'clear', 'cloudy', 'fog', 'wind', 'transaction Characterized in that it is converted into words related to weather forecasts including 'warning' and then displayed on the terminal of the rental provider.
    구매거래지수를 이용한 렌탈 서비스 시스템.Rental service system using purchase transaction index.
  5. 제 3 항에 있어서,According to claim 3,
    상기 건별 구매거래지수는 렌탈 결제처리, 긍정적 거래후기 또는 평균 이상의 별점을 포함한 정상적인 거래이력에 따라 점수가 합산되고, The purchase transaction index for each case is added up according to normal transaction history, including rental payment processing, positive transaction reviews, or above-average star ratings,
    렌탈 결제취소, 렌탈료 미납, 중도해지 및 반품, 렌탈 물품 반납 지연 또는 손상, 부정적 구매후기 또는 평균 미만의 별점을 포함한 비정상적인 거래이력에 따라 점수가 감산되는 것을 특징으로 하는,Characterized in that points are deducted according to abnormal transaction history, including cancellation of rental payment, non-payment of rental fee, cancellation and return, delay or damage to return of rental item, negative purchase review, or below-average rating,
    구매거래지수를 이용한 렌탈 서비스 시스템.Rental service system using purchase transaction index.
  6. 제 1 항에 있어서,According to claim 1,
    상기 렌탈 서비스는, 일회성으로 판매완료되는 완전판매; The rental service includes a complete sale that is completed as a one-time sale;
    렌탈기간이 종료된 후 물품의 소유권이 렌탈 이용자에게 이전되는 인수형 렌탈; 및 Acquisition type rental in which the ownership of the item is transferred to the rental user after the rental period ends; and
    렌탈기간이 종료된 후 물품이 렌탈 제공자에게 반납되는 반환형 렌탈;로 구성되는 것을 특징으로 하는,Characterized in that it consists of; a return type rental in which the item is returned to the rental provider after the rental period is over;
    구매거래지수를 이용한 렌탈 서비스 시스템.Rental service system using purchase transaction index.
PCT/KR2023/002317 2022-02-17 2023-02-17 Rental service system using purchase transaction index WO2023158256A1 (en)

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