WO2023130615A1 - Luggage protection method for passengers who have missed transit, related apparatus, and storage medium - Google Patents

Luggage protection method for passengers who have missed transit, related apparatus, and storage medium Download PDF

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WO2023130615A1
WO2023130615A1 PCT/CN2022/087862 CN2022087862W WO2023130615A1 WO 2023130615 A1 WO2023130615 A1 WO 2023130615A1 CN 2022087862 W CN2022087862 W CN 2022087862W WO 2023130615 A1 WO2023130615 A1 WO 2023130615A1
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passenger
missed
luggage
transit
passengers
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PCT/CN2022/087862
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French (fr)
Chinese (zh)
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冯岩
傅之凤
张之宇
尹绍钧
张成杰
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中国民航信息网络股份有限公司
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Publication of WO2023130615A1 publication Critical patent/WO2023130615A1/en

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/08Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083Shipping
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24Querying
    • G06F16/242Query formulation
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/27Replication, distribution or synchronisation of data between databases or within a distributed database system; Distributed database system architectures therefor

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  • the present application relates to the field of computer technology, in particular to a luggage protection method, related devices and storage media for passengers who are lost in transit.
  • Airline staff can check the missing passengers through the existing transit flight monitoring system, and notify the ticketing department to change the subsequent flight for the missed passengers in the reservation system.
  • the luggage at the garbage port of the baggage sorting system needs to be manually sorted, which is inefficient, especially when there is a large area of flight delays, it is easy to generate a large number of missed luggage and accumulate at the garbage port, making it difficult to handle, and it becomes an important factor to improve the abnormal passenger service of airlines. work bottleneck.
  • this application provides a baggage protection method, related device and storage medium for passengers who are missing in transit. After the inbound flight is delayed, the checked baggage information of the transit passengers is synchronized to the new outbound flight, reducing the risk of transit passengers. The possibility of missing luggage synchronization information after flight delays occurs, and reduces the workload of staff in the luggage department, thereby reducing passenger complaints and improving passenger travel satisfaction.
  • the first aspect of this application provides a baggage protection method for passengers who miss a transfer, including:
  • the passenger reservation record When all the missed transfer passengers are pulled down to the reservation system, the passenger reservation record will be rescheduled, and the luggage information of each missed transfer passenger will be synchronized to the new outbound flight.
  • the passenger reservation record is rescheduled, and the luggage information of each of the missed transfer passengers is synchronized to the new departure flights, including:
  • the baggage sorting message includes: the old flight baggage deletion report and the new flight baggage adding report;
  • the receiving system module at least includes: the airport baggage sorting message; Picking system and baggage reconfirmation system.
  • the baggage protection method for passengers who miss a transfer also includes:
  • the change notice includes the flight information of the new outbound flight.
  • the luggage status of the missed passenger in transit is unchecked status on the new outbound flight.
  • the baggage protection method for passengers who miss a transfer also includes:
  • the missed transfer passenger arrives at the transfer airport, in the departure system, through the instruction of extracting the departing passenger information, when extracting the passenger record of the new flight, check the passenger's connecting baggage information; use the check-in operation check-in When ordering, it can automatically receive the corresponding luggage.
  • the airport baggage sorting system will automatically sort the baggage to the carousel of the new departure flight through the baggage sorting message; Passenger baggage, the baggage reconfirmation system will be installed and intercepted.
  • the second aspect of this application provides a luggage protection device for passengers who miss a transfer, including:
  • the acquisition unit is used to acquire all passengers who miss the transfer
  • a judging unit configured to, for each missed transit passenger, judge whether the missed transit passenger carries luggage
  • the pull-down unit is used to pull down the missed-transit passenger from the departure system to the seat reservation system if the judging unit judges that the passenger who missed the transfer carries luggage;
  • the rescheduling unit is used to reschedule the passenger reservation records when all the missed transfer passengers are pulled down to the reservation system, and synchronize the luggage information of each missed transfer passenger to the new outbound flight .
  • the rescheduling unit includes:
  • the synchronization unit is used for synchronizing the number of luggage pieces, weight and destination of the missed transfer passenger to the new outbound flight for each missed transfer passenger;
  • the first sending unit is used to send the transfer baggage message and the baggage sorting message to the receiving system module; wherein, the baggage sorting message includes: the old flight baggage deletion report and the new flight baggage adding report; the receiving system
  • the modules include at least: airport baggage sorting system and baggage reconfirmation system.
  • the luggage protection device for passengers who miss a transfer also includes:
  • the second sending unit is configured to send a change notice to each of the passengers who miss the transfer; wherein, the change notice includes flight information of the new outbound flight.
  • the luggage status of the missed passenger in transit is unchecked status on the new outbound flight.
  • the baggage protection device for passengers who miss the transfer also includes:
  • the retry unit is configured to perform multiple retries of baggage synchronization if the baggage synchronization fails when synchronizing the baggage information of each of the missed passengers in transit to the new flight.
  • the missed transfer passenger arrives at the transfer airport, in the departure system, through the instruction of extracting the departing passenger information, when extracting the passenger record of the new flight, check the passenger's connecting baggage information; use the check-in operation check-in When ordering, it can automatically receive the corresponding luggage.
  • the airport baggage sorting system will automatically sort the baggage to the carousel of the new departure flight through the baggage sorting message; Passenger baggage, the baggage reconfirmation system will be installed and intercepted.
  • the third aspect of the present application provides a server, including:
  • processors one or more processors
  • the one or more processors When the one or more programs are executed by the one or more processors, the one or more processors are made to implement the luggage protection method for passengers who miss a transfer as described in any one of the first aspect.
  • the fourth aspect of the present application provides a computer storage medium on which a computer program is stored, wherein, when the computer program is executed by a processor, the method for protecting the luggage of a passenger who misses a transfer as described in any one of the first aspect is implemented.
  • this application provides a baggage protection method for passengers who are missing in transit, related devices and storage media.
  • the method for protecting the baggage of passengers who are missing in transit includes: firstly, obtaining all passengers who are missing in transit; If it is judged that the missed transfer passenger carries luggage, pull the missed transfer passenger from the departure system to the reservation system; finally, when all the transfer missed passengers Missed passengers are pulled down to the reservation system, the passenger reservation records are rescheduled, and the luggage information of each missed transit passenger is synchronized to the new outbound flight.
  • the checked baggage information of the transit passenger is synchronized to the new outbound flight, reducing the probability of missing the synchronization information of the baggage after the flight delay of the transit passenger, and reducing the workload of the staff in the baggage department, thereby reducing the Passenger complaints, thereby improving passenger travel satisfaction.
  • Fig. 1 is a specific flow chart of a luggage protection method for a passenger who is lost in transit provided by the embodiment of the present application;
  • Fig. 2 is a specific flowchart of a rescheduling method provided by another embodiment of the present application.
  • Fig. 3 is a schematic diagram of a luggage protection device for a passenger who misses a transfer provided by another embodiment of the present application;
  • Fig. 4 is a specific flowchart of a rescheduling unit provided by another embodiment of the present application.
  • Fig. 5 is a schematic diagram of a server implementing a baggage protection method for a passenger who misses a transfer provided by another embodiment of the present application.
  • the term “comprise” and its variations are open-ended, ie “including but not limited to”.
  • the term “based on” is “based at least in part on”.
  • the term “one embodiment” means “at least one embodiment”; the term “another embodiment” means “at least one further embodiment”; the term “some embodiments” means “at least some embodiments.” Relevant definitions of other terms will be given in the description below.
  • the embodiment of the present application provides a baggage protection method for a passenger who misses a transfer, as shown in Figure 1, which specifically includes the following steps:
  • the missed transfer passengers refer to: after the inbound flight (flight arriving at the airport) is delayed, some transfer passengers will miss the connection, that is, the transfer missed passengers.
  • the outbound flight refers to the flight departing from the airport; the inbound flight refers to the flight arriving at the airport.
  • step S103 if it is determined that the passenger who missed the transfer is carrying luggage, step S103 will be executed.
  • an implementation manner of step S104, as shown in FIG. 2 includes:
  • the baggage sorting message includes: old flight baggage deletion report and new flight baggage addition report;
  • the receiving system module includes at least: airport baggage sorting system and baggage reconfirmation system.
  • the report receiving system module can be defined according to the report receiving address, which is not limited here.
  • an implementation of the baggage protection method for passengers who are missing in transit further includes:
  • the change notice includes the flight information of the new outbound flight.
  • it may be, but not limited to, notifying the passenger in the form of a short message, and it may also be a message reminder through an application program (Application, APP), etc., which is not limited here.
  • Application Application, APP
  • an implementation of the baggage protection method for passengers who are missing in transit further includes:
  • the baggage status of a passenger who misses a transfer is unchecked in the new outbound flight.
  • the baggage protection method for passengers who miss a transfer in this application, after a passenger who misses a transfer arrives at the transfer airport, in the departure system, when extracting the passenger record of a new flight, check the passenger coupon. Itinerary baggage information; when using the check-in command of the check-in operation, the corresponding baggage can be automatically received.
  • the airport baggage sorting system will automatically sort the baggage to the new departing flight through the baggage sorting message.
  • the luggage reconfirmation system will be installed and intercepted.
  • an involuntary label can also be added to the passenger reservation record to support passengers to change their tickets again by themselves after they arrive.
  • this application provides a baggage protection method for passengers who are missing in transit: first, obtain all passengers who are missing in transit; then, for each passenger who is missing in transit, determine whether the passenger is carrying luggage; Carrying luggage, pull the missed transfer passengers from the departure system to the reservation system; finally, when all the transfer missed passengers are pulled down to the seat reservation system, reschedule the passenger reservation records, and transfer each transfer
  • the luggage information of the missing passenger is synchronized to the new outbound flight.
  • the checked baggage information of the transit passenger is synchronized to the new outbound flight, reducing the probability of missing the synchronization information of the baggage after the flight delay of the transit passenger, and reducing the workload of the staff in the baggage department, thereby reducing the Passenger complaints, thereby improving passenger travel satisfaction.
  • each block in a flowchart or block diagram may represent a module, program segment, or portion of code that contains one or more logical functions for implementing specified executable instructions.
  • the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or they may sometimes be executed in the reverse order, depending upon the functionality involved.
  • each block of the block diagrams and/or flowchart illustrations, and combinations of blocks in the block diagrams and/or flowchart illustrations can be implemented by a dedicated hardware-based system that performs the specified functions or operations , or may be implemented by a combination of dedicated hardware and computer instructions.
  • the computer program codes for performing the operations of the present application may be written in one or more programming languages or combinations thereof, including but not limited to object-oriented programming languages—such as Python, Java, C++, etc., Also included are conventional procedural programming languages - such as the "C" language or similar programming languages.
  • the program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server.
  • the remote computer can be connected to the user computer through any kind of network, including a local area network (LAN) or a wide area network (WAN), or it can be connected to an external computer (such as through an Internet service provider). Internet connection).
  • FIG. 3 Another embodiment of the present application provides a luggage protection device for passengers who miss a transfer, as shown in Figure 3, specifically including:
  • the acquisition unit 301 is configured to acquire all passengers who miss a transfer.
  • the judging unit 302 is configured to, for each missed transit passenger, judge whether the missed transit passenger carries luggage.
  • the pull down unit 303 is used to pull down the missed transfer passenger from the departure system to the seat reservation system if the judging unit 302 judges that the passenger who missed the transfer carries luggage.
  • the rescheduling unit 304 is used to perform rescheduling operations on passenger reservation records when all missed transfer passengers are pulled down to the reservation system, and synchronize the luggage information of each missed transfer passenger to the new outbound flight.
  • an implementation manner of the rescheduling unit 304 includes:
  • the synchronization unit 401 is used to synchronize the number of luggage pieces, weight and destination of the missing passenger to the new outbound flight for each missing passenger.
  • the first sending unit 402 is used to send the transfer luggage message and the luggage sorting message to the receiving system module.
  • the baggage sorting message includes: old flight baggage deletion report and new flight baggage addition report;
  • the receiving system module includes at least: airport baggage sorting system and baggage reconfirmation system.
  • an implementation of the luggage protection device for a passenger who misses a transfer also includes:
  • the second sending unit is configured to send a change notice to each passenger who misses a transfer.
  • the change notice includes the flight information of the new outbound flight.
  • an implementation of the luggage protection device for a passenger who misses a transfer also includes:
  • the retry unit is used for synchronizing the baggage information of each missed transit passenger to the new flight, and performing multiple baggage synchronization retries if the baggage synchronization fails.
  • the baggage status of a passenger who misses a transfer is in the unchecked-in state on the new outbound flight.
  • the baggage protection device for passengers who miss a transfer in this application, after the passengers who miss a transfer arrive at the transfer airport, they can check the passenger coupon in the departure system when extracting the passenger record of the new flight through the instruction of extracting the departing passenger information. Itinerary baggage information; when using the check-in command of the check-in operation, the corresponding baggage can be automatically received.
  • the airport baggage sorting system will automatically sort the baggage to the new departure flight through the baggage sorting message.
  • the luggage reconfirmation system will be installed and intercepted.
  • this application provides a luggage protection device for passengers who miss a transfer: firstly, the acquiring unit 301 acquires all passengers who miss a transfer; then, for each passenger who misses a transfer, the judging unit 302 judges whether the passenger who misses a transfer carries luggage; If the judging unit 302 judges that the missed transfer passengers carry luggage, the pull-down unit 303 pulls the missed transfer passengers from the departure system to the reservation system; finally, when all the missed transfer passengers are pulled down to the seat reservation system, the rescheduling unit 304 Carry out rescheduling operations on passenger reservation records, and synchronize the luggage information of each missed passenger to the new outbound flight.
  • the checked baggage information of the transit passenger is synchronized to the new outbound flight, reducing the probability of missing the synchronization information of the baggage after the flight delay of the transit passenger, and reducing the workload of the staff in the baggage department, thereby reducing the Passenger complaints, thereby improving passenger travel satisfaction.
  • FPGAs Field Programmable Gate Arrays
  • ASICs Application Specific Integrated Circuits
  • ASSPs Application Specific Standard Products
  • SOCs System on Chips
  • CPLD Complex Programmable Logical device
  • FIG. 5 Another embodiment of the present application provides a server, as shown in Figure 5, including:
  • One or more processors 501 are included in the Appendix.
  • the storage device 502 stores one or more programs thereon.
  • the one or more processors 501 When the one or more programs are executed by the one or more processors 501, the one or more processors 501 are made to implement the baggage protection method for a passenger who is lost in transit as in any one of the above-mentioned embodiments.
  • Another embodiment of the present application provides a computer storage medium on which a computer program is stored, wherein when the computer program is executed by a processor, the method for protecting the luggage of a passenger who misses a transfer as in any one of the above embodiments is implemented.
  • a machine-readable medium may be a tangible medium that may contain or store a program for use by or in conjunction with an instruction execution system, apparatus, or device.
  • a machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium.
  • a machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing.
  • machine-readable storage media would include one or more wire-based electrical connections, portable computer discs, hard drives, random access memory (RAM), read only memory (ROM), erasable programmable read only memory (EPROM or flash memory), optical fiber, compact disk read only memory (CD-ROM), optical storage, magnetic storage, or any suitable combination of the foregoing.
  • RAM random access memory
  • ROM read only memory
  • EPROM or flash memory erasable programmable read only memory
  • CD-ROM compact disk read only memory
  • magnetic storage or any suitable combination of the foregoing.
  • the computer-readable medium mentioned above in this application may be a computer-readable signal medium or a computer-readable storage medium, or any combination of the above two.
  • a computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or device, or any combination thereof. More specific examples of computer-readable storage media may include, but are not limited to, electrical connections with one or more wires, portable computer diskettes, hard disks, random access memory (RAM), read-only memory (ROM), erasable Programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the above.
  • a computer-readable storage medium may be any tangible medium that contains or stores a program that can be used by or in conjunction with an instruction execution system, apparatus, or device.
  • a computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, carrying computer-readable program code therein. Such propagated data signals may take many forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing.
  • a computer-readable signal medium may also be any computer-readable medium other than a computer-readable storage medium, which can transmit, propagate, or transmit a program for use by or in conjunction with an instruction execution system, apparatus, or device .
  • Program code embodied on a computer readable medium may be transmitted by any appropriate medium, including but not limited to wires, optical cables, RF (radio frequency), etc., or any suitable combination of the above.
  • the above-mentioned computer-readable medium may be included in the above-mentioned electronic device, or may exist independently without being incorporated into the electronic device.
  • Another embodiment of the present application provides a computer program product.
  • the computer program product When executed, it is used to implement any one of the above methods for protecting the luggage of a passenger who misses a transfer.
  • the processes described above with reference to the flowcharts can be implemented as computer software programs.
  • the embodiments of the present application include a computer program product, which includes a computer program carried on a non-transitory computer readable medium, where the computer program includes program code for executing the method shown in the flowchart.
  • the computer program may be downloaded and installed from a network via communication means, or installed from a storage means, or installed from a ROM.
  • the processing device the above-mentioned functions defined in the methods of the embodiments of the present application are executed.

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Abstract

A luggage protection method for passengers who have missed transit, a related apparatus, and a storage medium. The method comprises: first, acquiring all passengers who have missed transit (S101); then, for each passenger who has missed transit, determining whether the passenger who has missed transit carries luggage (S102); if it is determined that the passenger who has missed transit carries luggage, pulling down the passenger who has missed transit from a departure system to a reservation system (S103); and finally, when all the passengers who have missed transit are pulled down to the reservation system, performing a reservation rescheduling operation on passenger reservation records, and synchronizing luggage information of each passenger who has missed transit to a new departure flight (S104). By means of the method, after an arrival flight is delayed, registered luggage information of transiting passengers is synchronized to a new departure flight, so as to reduce the probability of the transiting passengers missing luggage synchronization information after the flight is delayed, and reduce the workload of luggage department staff, thereby reducing passenger complaints, and further improving the travel satisfaction degree of the passengers.

Description

中转错失旅客的行李保护方法、相关装置及存储介质Baggage protection method, related device and storage medium for passengers who are missed in transit
本发明要求于2022年1月10日提交中国专利局、申请号为202210022297.6、发明名称为“中转错失旅客的行李保护方法、相关装置及存储介质”的中国专利申请的优先权,其全部内容通过引用结合在本申请中。The present invention claims the priority of the Chinese patent application submitted to the China Patent Office on January 10, 2022, with the application number 202210022297.6, and the title of the invention is "Baggage Protection Method for Missed Passengers in Transit, Related Devices and Storage Media", the entire content of which is passed References are incorporated in this application.
技术领域technical field
本申请涉及计算机技术领域,特别涉及一种中转错失旅客的行李保护方法、相关装置及存储介质。The present application relates to the field of computer technology, in particular to a luggage protection method, related devices and storage media for passengers who are lost in transit.
背景技术Background technique
目前,进港航班(到达机场航班)发生延误后,将会使部分中转旅客衔接错失,即出现中转错失旅客。航司工作人员可以通过现有的中转航班监控系统查看到转错失旅客,并通知售票部门在订座系统为转错失旅客更改后续航班。At present, after the inbound flight (flight arriving at the airport) is delayed, some transit passengers will miss the connection, that is, there will be missed transit passengers. Airline staff can check the missing passengers through the existing transit flight monitoring system, and notify the ticketing department to change the subsequent flight for the missed passengers in the reservation system.
但是,随着大型枢纽航站中转旅客量的持续增长,现有工作方式已经不能满足旅客服务的需要,主要存在两个方面的问题:一方面,从订座系统发起的改签,无法将旅客的托运行李信息同步到新的出港航班上,由于旧的进港航班已起飞,导致行李到达行李垃圾口,需要重新二次分拣,极易导致行李不能和旅客同机运输,从而造成行李延误,引发旅客投诉。另一方面,行李分拣系统垃圾口的行李需要人工分拣,效率低下,尤其是在大面积航班延误时,容易产生大量错失行李积压在垃圾口,处理困难,成为提升航空公司不正常旅客服务工作的瓶颈。However, with the continuous increase in the number of transit passengers at large hub terminals, the existing working methods can no longer meet the needs of passenger services, and there are two main problems: on the one hand, passengers cannot The information of the checked baggage is synchronized to the new outbound flight. Since the old inbound flight has already taken off, the baggage has reached the baggage garbage port and needs to be sorted again, which can easily cause the baggage to not be transported on the same plane as the passenger, resulting in baggage delays. , leading to passenger complaints. On the other hand, the luggage at the garbage port of the baggage sorting system needs to be manually sorted, which is inefficient, especially when there is a large area of flight delays, it is easy to generate a large number of missed luggage and accumulate at the garbage port, making it difficult to handle, and it becomes an important factor to improve the abnormal passenger service of airlines. work bottleneck.
发明内容Contents of the invention
有鉴于此,本申请提供了一种中转错失旅客的行李保护方法、相关装置及存储介质,在进港航班发生延误后,将中转旅客的托运行李信息同步到新的出港航班上,降低中转旅客出现航班延误后发生错失行李同步信息的几率,并且降低行李部门工作人员工作量,从而降低旅客投诉,进而提高旅客出行满意度。In view of this, this application provides a baggage protection method, related device and storage medium for passengers who are missing in transit. After the inbound flight is delayed, the checked baggage information of the transit passengers is synchronized to the new outbound flight, reducing the risk of transit passengers. The possibility of missing luggage synchronization information after flight delays occurs, and reduces the workload of staff in the luggage department, thereby reducing passenger complaints and improving passenger travel satisfaction.
本申请第一方面提供了一种中转错失旅客的行李保护方法,包括:The first aspect of this application provides a baggage protection method for passengers who miss a transfer, including:
获取所有中转错失旅客;Obtain all missed transfer passengers;
针对每一个所述中转错失旅客,判断所述中转错失旅客是否携带行李;For each missed transit passenger, determine whether the missed transit passenger carries luggage;
若判断出所述中转错失旅客携带行李,将所述中转错失旅客从离港系统拉下到订座系统;If it is determined that the missed transfer passenger is carrying luggage, pull the missed transfer passenger from the departure system to the seat reservation system;
当所有所述中转错失旅客均被拉下到订座系统,对旅客订座记录进行订座改期操作,并将每一个所述中转错失旅客的行李信息同步至新的出港航班。When all the missed transfer passengers are pulled down to the reservation system, the passenger reservation record will be rescheduled, and the luggage information of each missed transfer passenger will be synchronized to the new outbound flight.
可选的,所述当所有所述中转错失旅客均被拉下到订座系统,对旅客订座记录进行订座改期操作,并将每一个所述中转错失旅客的行李信息同步至新的出港航班,包括:Optionally, when all the missed transfer passengers are pulled down to the reservation system, the passenger reservation record is rescheduled, and the luggage information of each of the missed transfer passengers is synchronized to the new departure flights, including:
针对每一个所述中转错失旅客,将所述中转错失旅客的行李件数、重量和目的地同步至新的出港航班;For each missed transfer passenger, synchronize the number of pieces of luggage, weight and destination of the missed transfer passenger to the new outbound flight;
发送中转行李报文和行李分拣报文至收报系统模块;其中,所述行李分拣报文包括:旧航班行李删除报和新航班行李增加报;所述收报系统模块至少包括:机场行李分拣系统和行李再确认系统。Send the transfer baggage message and the baggage sorting message to the receiving system module; wherein, the baggage sorting message includes: the old flight baggage deletion report and the new flight baggage adding report; the receiving system module at least includes: the airport baggage sorting message; Picking system and baggage reconfirmation system.
可选的,所述中转错失旅客的行李保护方法,还包括:Optionally, the baggage protection method for passengers who miss a transfer also includes:
向每一个所述中转错失旅客发送变更通知;其中,所述变更通知包括所述新的出港航班的航班信息。Sending a change notice to each of the passengers who missed the transfer; wherein, the change notice includes the flight information of the new outbound flight.
可选的,所述中转错失旅客的行李状态在新的出港航班中为未值机状态。Optionally, the luggage status of the missed passenger in transit is unchecked status on the new outbound flight.
可选的,所述中转错失旅客的行李保护方法,还包括:Optionally, the baggage protection method for passengers who miss a transfer also includes:
在将每一个所述中转错失旅客的行李信息同步至新航班时,若行李同步失败,则进行多次行李同步重试。When synchronizing the luggage information of each missed transit passenger to the new flight, if the luggage synchronization fails, multiple luggage synchronization retries are performed.
可选的,在所述中转错失旅客到达中转机场后,在离港系统中通过提取离港旅客信息指令在提取新航班旅客记录时,查看到旅客联程行李信息;使用值机操作的值机指令时,能够自动接收相应的行李。Optionally, after the missed transfer passenger arrives at the transfer airport, in the departure system, through the instruction of extracting the departing passenger information, when extracting the passenger record of the new flight, check the passenger's connecting baggage information; use the check-in operation check-in When ordering, it can automatically receive the corresponding luggage.
可选的,在所述中转错失旅客的行李到达中转机场后,机场行李分拣系统系统通过行李分拣报文,自动分拣行李至新出港航班的转盘;对于仍未在新出港航班值机的旅客行李,行李再确认系统将进行装机拦截。Optionally, after the baggage of the missed passenger arrives at the transit airport, the airport baggage sorting system will automatically sort the baggage to the carousel of the new departure flight through the baggage sorting message; Passenger baggage, the baggage reconfirmation system will be installed and intercepted.
本申请第二方面提供了一种中转错失旅客的行李保护装置,包括:The second aspect of this application provides a luggage protection device for passengers who miss a transfer, including:
获取单元,用于获取所有中转错失旅客;The acquisition unit is used to acquire all passengers who miss the transfer;
判断单元,用于针对每一个所述中转错失旅客,判断所述中转错失旅客是否携带行李;A judging unit, configured to, for each missed transit passenger, judge whether the missed transit passenger carries luggage;
拉下单元,用于若所述判断单元判断出,所述中转错失旅客携带行李,将所述中转错失旅客从离港系统拉下到订座系统;The pull-down unit is used to pull down the missed-transit passenger from the departure system to the seat reservation system if the judging unit judges that the passenger who missed the transfer carries luggage;
改期单元,用于当所有所述中转错失旅客均被拉下到订座系统,对旅客订座记录进行订座改期操作,并将每一个所述中转错失旅客的行李信息同步至新的出港航班。The rescheduling unit is used to reschedule the passenger reservation records when all the missed transfer passengers are pulled down to the reservation system, and synchronize the luggage information of each missed transfer passenger to the new outbound flight .
可选的,所述改期单元,包括:Optionally, the rescheduling unit includes:
同步单元,用于针对每一个所述中转错失旅客,将所述中转错失旅客的行李件数、重量和目的地同步至新的出港航班;The synchronization unit is used for synchronizing the number of luggage pieces, weight and destination of the missed transfer passenger to the new outbound flight for each missed transfer passenger;
第一发送单元,用于发送中转行李报文和行李分拣报文至收报系统模块;其中,所述行李分拣报文包括:旧航班行李删除报和新航班行李增加报;所述收报系统模块至少包括:机场行李分拣系统和行李再确认系统。The first sending unit is used to send the transfer baggage message and the baggage sorting message to the receiving system module; wherein, the baggage sorting message includes: the old flight baggage deletion report and the new flight baggage adding report; the receiving system The modules include at least: airport baggage sorting system and baggage reconfirmation system.
可选的,所述中转错失旅客的行李保护装置,还包括:Optionally, the luggage protection device for passengers who miss a transfer also includes:
第二发送单元,用于向每一个所述中转错失旅客发送变更通知;其中,所述变更通知包括所述新的出港航班的航班信息。The second sending unit is configured to send a change notice to each of the passengers who miss the transfer; wherein, the change notice includes flight information of the new outbound flight.
可选的,所述中转错失旅客的行李状态在新的出港航班中为未值机状态。Optionally, the luggage status of the missed passenger in transit is unchecked status on the new outbound flight.
可选的,中转错失旅客的行李保护装置,还包括:Optionally, the baggage protection device for passengers who miss the transfer also includes:
重试单元,用于在将每一个所述中转错失旅客的行李信息同步至新航班时,若行李同步失败,则进行多次行李同步重试。The retry unit is configured to perform multiple retries of baggage synchronization if the baggage synchronization fails when synchronizing the baggage information of each of the missed passengers in transit to the new flight.
可选的,在所述中转错失旅客到达中转机场后,在离港系统中通过提取离港旅客信息指令在提取新航班旅客记录时,查看到旅客联程行李信息;使用值机操作的值机指令时,能够自动接收相应的行李。Optionally, after the missed transfer passenger arrives at the transfer airport, in the departure system, through the instruction of extracting the departing passenger information, when extracting the passenger record of the new flight, check the passenger's connecting baggage information; use the check-in operation check-in When ordering, it can automatically receive the corresponding luggage.
可选的,在所述中转错失旅客的行李到达中转机场后,机场行李分拣系统系统通过行李分拣报文,自动分拣行李至新出港航班的转盘;对于仍未在新出港航班值机的旅客行李,行李再确认系统将进行装机拦截。Optionally, after the baggage of the missed passenger arrives at the transit airport, the airport baggage sorting system will automatically sort the baggage to the carousel of the new departure flight through the baggage sorting message; Passenger baggage, the baggage reconfirmation system will be installed and intercepted.
本申请第三方面提供了一种服务器,包括:The third aspect of the present application provides a server, including:
一个或多个处理器;one or more processors;
存储装置,其上存储有一个或多个程序;a storage device having one or more programs stored thereon;
当所述一个或多个程序被所述一个或多个处理器执行时,使得所述一个或多个处理器实现如第一方面任意一项所述的中转错失旅客的行李保护方法。When the one or more programs are executed by the one or more processors, the one or more processors are made to implement the luggage protection method for passengers who miss a transfer as described in any one of the first aspect.
本申请第四方面提供了一种计算机存储介质,其上存储有计算机程序,其中,所述计算机程序被处理器执行时实现如第一方面任意一项所述的中转错失旅客的行李保护方法。The fourth aspect of the present application provides a computer storage medium on which a computer program is stored, wherein, when the computer program is executed by a processor, the method for protecting the luggage of a passenger who misses a transfer as described in any one of the first aspect is implemented.
由以上方案可知,本申请提供了一种中转错失旅客的行李保护方法、相关装置及存储介质,所述中转错失旅客的行李保护方法包括:首先,获取所有中转错失旅客;然后,针对每一个所述中转错失旅客,判断所述中转错失旅客是否携带行李;若判断出所述中转错失旅客携带行李,将所述中转错失旅客从离港系统拉下到订座系统;最后,当所有所述中转错失旅客均被拉下到订座系统,对旅客订座记录进行订座改期操作,并将每一个所述中转错失旅客的行李信息同步至新的出港航班。从而在进港航班发生延误后,将中转旅客的托运行李信息同步到新的出港航班上,降低中转旅客出现航班延误后发生错失行李同步信息的几率,并且降低行李部门工作人员工作量,从而降低旅客投诉,进而提高旅客出行满意度。It can be seen from the above scheme that this application provides a baggage protection method for passengers who are missing in transit, related devices and storage media. The method for protecting the baggage of passengers who are missing in transit includes: firstly, obtaining all passengers who are missing in transit; If it is judged that the missed transfer passenger carries luggage, pull the missed transfer passenger from the departure system to the reservation system; finally, when all the transfer missed passengers Missed passengers are pulled down to the reservation system, the passenger reservation records are rescheduled, and the luggage information of each missed transit passenger is synchronized to the new outbound flight. In this way, after the inbound flight is delayed, the checked baggage information of the transit passenger is synchronized to the new outbound flight, reducing the probability of missing the synchronization information of the baggage after the flight delay of the transit passenger, and reducing the workload of the staff in the baggage department, thereby reducing the Passenger complaints, thereby improving passenger travel satisfaction.
附图说明Description of drawings
为了更清楚地说明本发明实施例或现有技术中的技术方案,下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍,显而易见地,下面描述中的附图仅仅是本发明的实施例,对于本领域普通技术人员来讲,在不付出创造性劳动的前提下,还可以根据提供的附图获得其他的附图。In order to more clearly illustrate the technical solutions in the embodiments of the present invention or the prior art, the following will briefly introduce the drawings that need to be used in the description of the embodiments or the prior art. Obviously, the accompanying drawings in the following description are only It is an embodiment of the present invention, and those skilled in the art can also obtain other drawings according to the provided drawings without creative work.
图1为本申请实施例提供的一种中转错失旅客的行李保护方法的具体流程图;Fig. 1 is a specific flow chart of a luggage protection method for a passenger who is lost in transit provided by the embodiment of the present application;
图2为本申请另一实施例提供的一种改期方法的具体流程图;Fig. 2 is a specific flowchart of a rescheduling method provided by another embodiment of the present application;
图3为本申请另一实施例提供的一种中转错失旅客的行李保护装置的示意图;Fig. 3 is a schematic diagram of a luggage protection device for a passenger who misses a transfer provided by another embodiment of the present application;
图4为本申请另一实施例提供的一种改期单元的具体流程图;Fig. 4 is a specific flowchart of a rescheduling unit provided by another embodiment of the present application;
图5为本申请另一实施例提供的一种实现中转错失旅客的行李保护方法的服务器的示意图。Fig. 5 is a schematic diagram of a server implementing a baggage protection method for a passenger who misses a transfer provided by another embodiment of the present application.
具体实施方式Detailed ways
下面将结合本申请实施例中的附图,对本申请实施例中的技术方案进行清楚、完整地描述,显然,所描述的实施例仅仅是本申请一部分实施例,而不是全部的实施例。基于本申请中的实施例,本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例,都属于本申请保护的范围。The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.
本文使用的术语“包括”及其变形是开放性包括,即“包括但不限于”。术语“基于”是“至少部分地基于”。术语“一个实施例”表示“至少一个实施例”;术语“另一实施例”表示“至少一个另外的实施例”;术语“一些实施例”表示“至少一些实施例”。其他术语的相关定义将在下文描述中给出。As used herein, the term "comprise" and its variations are open-ended, ie "including but not limited to". The term "based on" is "based at least in part on". The term "one embodiment" means "at least one embodiment"; the term "another embodiment" means "at least one further embodiment"; the term "some embodiments" means "at least some embodiments." Relevant definitions of other terms will be given in the description below.
需要注意,本申请中提及的“第一”、“第二”等概念仅用于对不同的装置、模块或单元进行区分,并非用于限定这些装置、模块或单元所执行的功能的顺序或者相互依存关系。It should be noted that concepts such as "first" and "second" mentioned in this application are only used to distinguish different devices, modules or units, and are not used to limit the sequence of functions performed by these devices, modules or units or interdependence.
需要注意,本申请中提及的“一个”、“多个”的修饰是示意性而非限制性的,本领域技术人员应当理解,除非在上下文另有明确指出,否则应该理解为“一个或多个”。It should be noted that the modifications of "one" and "multiple" mentioned in this application are illustrative and not restrictive. Those skilled in the art should understand that unless the context clearly indicates otherwise, it should be understood as "one or more" multiple".
本申请实施例提供了一种中转错失旅客的行李保护方法,如图1所示,具体包括以下步骤:The embodiment of the present application provides a baggage protection method for a passenger who misses a transfer, as shown in Figure 1, which specifically includes the following steps:
S101、获取所有中转错失旅客。S101. Obtain all passengers who are missed in transit.
其中,中转错失旅客是指:进港航班(到达机场航班)发生延误后,将会使部分中转旅客衔接错失,即出现中转错失旅客。Among them, the missed transfer passengers refer to: after the inbound flight (flight arriving at the airport) is delayed, some transfer passengers will miss the connection, that is, the transfer missed passengers.
具体的,中转错失旅客的行李保护业务来源于如下场景:Specifically, the baggage protection business for passengers who miss a transfer comes from the following scenarios:
(1)进港航班已起飞但到达延误,导致中转旅客错失;当监控系统发现进港航班已起飞,但预计到达时间延误,识别其中的中转错失旅客。(1) The inbound flight has taken off but its arrival is delayed, resulting in missed transfer passengers; when the monitoring system finds that the inbound flight has taken off but the expected arrival time is delayed, identify the missed transfer passengers.
(2)出港航班即将起飞,但进港航班还未到达或起飞,且中转旅客行李已通程值机。(2) The outbound flight is about to take off, but the inbound flight has not yet arrived or taken off, and the luggage of the transit passenger has been checked in.
(3)出港航班即将起飞,但进港航班还未到达或起飞,且进港航班的中转旅客已通程值机。(3) The outbound flight is about to take off, but the inbound flight has not yet arrived or taken off, and the transit passengers of the inbound flight have already checked in.
其中,出港航班是指:起飞机场航班;进港航班是指:到达机场航班。Among them, the outbound flight refers to the flight departing from the airport; the inbound flight refers to the flight arriving at the airport.
S102、针对每一个中转错失旅客,判断中转错失旅客是否携带行李。S102. For each missed transit passenger, determine whether the missed transit passenger carries luggage.
具体的,可以根据行李字段判断出中转旅客是否携带行李。Specifically, it can be determined according to the luggage field whether the transit passenger carries luggage.
具体的,若判断出中转错失旅客携带行李,则执行步骤S103。Specifically, if it is determined that the passenger who missed the transfer is carrying luggage, step S103 will be executed.
S103、将中转错失旅客从离港系统拉下到订座系统。S103. Pull the missed passenger from the departure system to the reservation system.
S104、当所有中转错失旅客均被拉下到订座系统,对旅客订座记录进行订座改期操作,并将每一个中转错失旅客的行李信息同步至新的出港航班。S104. When all the missed transfer passengers are pulled down to the reservation system, the passenger reservation record is rescheduled, and the luggage information of each missed transfer passenger is synchronized to the new outbound flight.
可选的,在本申请的另一实施例中,步骤S104的一种实施方式,如图2所示,包括:Optionally, in another embodiment of the present application, an implementation manner of step S104, as shown in FIG. 2 , includes:
S201、针对每一个中转错失旅客,将中转错失旅客的行李件数、重量和目的地同步至新的出港航班。S201. For each missed transit passenger, synchronize the number of luggage pieces, weight and destination of the missed transit passenger to the new outbound flight.
S202、发送中转行李报文和行李分拣报文至收报系统模块。S202. Send the transfer luggage message and the luggage sorting message to the receiving system module.
其中,行李分拣报文包括:旧航班行李删除报和新航班行李增加报;收报系统模块至少包括:机场行李分拣系统和行李再确认系统。Among them, the baggage sorting message includes: old flight baggage deletion report and new flight baggage addition report; the receiving system module includes at least: airport baggage sorting system and baggage reconfirmation system.
可以理解的是,收报系统模块可以根据收报地址进行定义,此处不做限定。It can be understood that the report receiving system module can be defined according to the report receiving address, which is not limited here.
可选的,在本申请的另一实施例中,中转错失旅客的行李保护方法的一种实施方式,还包括:Optionally, in another embodiment of the present application, an implementation of the baggage protection method for passengers who are missing in transit, further includes:
向每一个中转错失旅客发送变更通知。Send change notifications to every missed transfer passenger.
其中,变更通知包括新的出港航班的航班信息。Among them, the change notice includes the flight information of the new outbound flight.
具体的,在本申请的具体实现过程中,可以是但不限于以短信的形式通知旅客,还可以是通过应用程序(Application,APP)进行消息提醒等,此处不做限定。Specifically, in the specific implementation process of the present application, it may be, but not limited to, notifying the passenger in the form of a short message, and it may also be a message reminder through an application program (Application, APP), etc., which is not limited here.
可选的,在本申请的另一实施例中,中转错失旅客的行李保护方法的一种实施方式,还包括:Optionally, in another embodiment of the present application, an implementation of the baggage protection method for passengers who are missing in transit, further includes:
在将每一个中转错失旅客的行李信息同步至新航班时,若行李同步失败,则进行多次行李同步重试。从而提高行李同步的成功率。When synchronizing the luggage information of each missed transit passenger to the new flight, if the luggage synchronization fails, multiple luggage synchronization retries will be performed. Thereby improving the success rate of baggage synchronization.
可选的,在本申请的中转错失旅客的行李保护方法中,中转错失旅客的行 李状态在新的出港航班中为未值机状态。Optionally, in the baggage protection method for passengers who miss a transfer in this application, the baggage status of a passenger who misses a transfer is unchecked in the new outbound flight.
可选的,在本申请的中转错失旅客的行李保护方法中,在中转错失旅客到达中转机场后,在离港系统中通过提取离港旅客信息指令在提取新航班旅客记录时,查看到旅客联程行李信息;使用值机操作的值机指令时,能够自动接收相应的行李。Optionally, in the baggage protection method for passengers who miss a transfer in this application, after a passenger who misses a transfer arrives at the transfer airport, in the departure system, when extracting the passenger record of a new flight, check the passenger coupon. Itinerary baggage information; when using the check-in command of the check-in operation, the corresponding baggage can be automatically received.
可选的,在本申请的中转错失旅客的行李保护方法中,在中转错失旅客的行李到达中转机场后,机场行李分拣系统系统通过行李分拣报文,自动分拣行李至新出港航班的转盘;对于仍未在新出港航班值机的旅客行李,行李再确认系统将进行装机拦截。Optionally, in the baggage protection method for passengers who are missing in transit, after the baggage of passengers who are missing in transit arrives at the transit airport, the airport baggage sorting system will automatically sort the baggage to the new departing flight through the baggage sorting message. Turntable; for passengers whose luggage has not been checked in for the new departure flight, the luggage reconfirmation system will be installed and intercepted.
需要说明的是,在本申请的具体实现过程中,还可以在旅客订座记录中添加非自愿标签,支持旅客到达后自助再次改签。It should be noted that in the specific implementation process of this application, an involuntary label can also be added to the passenger reservation record to support passengers to change their tickets again by themselves after they arrive.
由以上方案可知,本申请提供了一种中转错失旅客的行李保护方法:首先,获取所有中转错失旅客;然后,针对每一个中转错失旅客,判断中转错失旅客是否携带行李;若判断出中转错失旅客携带行李,将中转错失旅客从离港系统拉下到订座系统;最后,当所有中转错失旅客均被拉下到订座系统,对旅客订座记录进行订座改期操作,并将每一个中转错失旅客的行李信息同步至新的出港航班。从而在进港航班发生延误后,将中转旅客的托运行李信息同步到新的出港航班上,降低中转旅客出现航班延误后发生错失行李同步信息的几率,并且降低行李部门工作人员工作量,从而降低旅客投诉,进而提高旅客出行满意度。It can be seen from the above scheme that this application provides a baggage protection method for passengers who are missing in transit: first, obtain all passengers who are missing in transit; then, for each passenger who is missing in transit, determine whether the passenger is carrying luggage; Carrying luggage, pull the missed transfer passengers from the departure system to the reservation system; finally, when all the transfer missed passengers are pulled down to the seat reservation system, reschedule the passenger reservation records, and transfer each transfer The luggage information of the missing passenger is synchronized to the new outbound flight. In this way, after the inbound flight is delayed, the checked baggage information of the transit passenger is synchronized to the new outbound flight, reducing the probability of missing the synchronization information of the baggage after the flight delay of the transit passenger, and reducing the workload of the staff in the baggage department, thereby reducing the Passenger complaints, thereby improving passenger travel satisfaction.
附图中的流程图和框图,图示了按照本申请各种实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上,流程图或框图中的每个方框可以代表一个模块、程序段、或代码的一部分,该模块、程序段、或代码的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。也应当注意,在有些作为替换的实现中,方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如,两个接连地表示的方框实际上可以基本并行地执行,它们有时也可以按相反的顺序执行,这依所涉及的功能而定。也要注意的是,框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合, 可以用执行规定的功能或操作的专用的基于硬件的系统来实现,或者可以用专用硬件与计算机指令的组合来实现。The flowchart and block diagrams in the Figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present application. In this regard, each block in a flowchart or block diagram may represent a module, program segment, or portion of code that contains one or more logical functions for implementing specified executable instructions. It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or they may sometimes be executed in the reverse order, depending upon the functionality involved. It should also be noted that each block of the block diagrams and/or flowchart illustrations, and combinations of blocks in the block diagrams and/or flowchart illustrations, can be implemented by a dedicated hardware-based system that performs the specified functions or operations , or may be implemented by a combination of dedicated hardware and computer instructions.
本申请实施方式中的多个装置之间所交互的消息或者信息的名称仅用于说明性的目的,而并不是用于对这些消息或信息的范围进行限制。The names of messages or information exchanged between multiple devices in the embodiments of the present application are used for illustrative purposes only, and are not used to limit the scope of these messages or information.
可以以一种或多种程序设计语言或其组合来编写用于执行本申请的操作的计算机程序代码,上述程序设计语言包括但不限于面向对象的程序设计语言—诸如Python、Java、C++等,还包括常规的过程式程序设计语言—诸如“C”语言或类似的程序设计语言。程序代码可以完全地在用户计算机上执行、部分地在用户计算机上执行、作为一个独立的软件包执行、部分在用户计算机上部分在远程计算机上执行、或者完全在远程计算机或服务器上执行。在涉及远程计算机的情形中,远程计算机可以通过任意种类的网络——包括局域网(LAN)或广域网(WAN)—连接到用户计算机,或者,可以连接到外部计算机(例如利用因特网服务提供商来通过因特网连接)。The computer program codes for performing the operations of the present application may be written in one or more programming languages or combinations thereof, including but not limited to object-oriented programming languages—such as Python, Java, C++, etc., Also included are conventional procedural programming languages - such as the "C" language or similar programming languages. The program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server. In cases involving a remote computer, the remote computer can be connected to the user computer through any kind of network, including a local area network (LAN) or a wide area network (WAN), or it can be connected to an external computer (such as through an Internet service provider). Internet connection).
本申请的另一实施例提供了一种中转错失旅客的行李保护装置,如图3所示,具体包括:Another embodiment of the present application provides a luggage protection device for passengers who miss a transfer, as shown in Figure 3, specifically including:
获取单元301,用于获取所有中转错失旅客。The acquisition unit 301 is configured to acquire all passengers who miss a transfer.
判断单元302,用于针对每一个中转错失旅客,判断中转错失旅客是否携带行李。The judging unit 302 is configured to, for each missed transit passenger, judge whether the missed transit passenger carries luggage.
拉下单元303,用于若判断单元302判断出,中转错失旅客携带行李,将中转错失旅客从离港系统拉下到订座系统。The pull down unit 303 is used to pull down the missed transfer passenger from the departure system to the seat reservation system if the judging unit 302 judges that the passenger who missed the transfer carries luggage.
改期单元304,用于当所有中转错失旅客均被拉下到订座系统,对旅客订座记录进行订座改期操作,并将每一个中转错失旅客的行李信息同步至新的出港航班。The rescheduling unit 304 is used to perform rescheduling operations on passenger reservation records when all missed transfer passengers are pulled down to the reservation system, and synchronize the luggage information of each missed transfer passenger to the new outbound flight.
本申请上述实施例公开的单元的具体工作过程,可参见对应的方法实施例内容,如图1所示,此处不再赘述。For the specific working process of the units disclosed in the above embodiments of the present application, please refer to the content of the corresponding method embodiments, as shown in FIG. 1 , which will not be repeated here.
可选的,在本申请的另一实施例中,改期单元304的一种实施方式,如图4所示,包括:Optionally, in another embodiment of the present application, an implementation manner of the rescheduling unit 304, as shown in FIG. 4 , includes:
同步单元401,用于针对每一个中转错失旅客,将中转错失旅客的行李件 数、重量和目的地同步至新的出港航班。The synchronization unit 401 is used to synchronize the number of luggage pieces, weight and destination of the missing passenger to the new outbound flight for each missing passenger.
第一发送单元402,用于发送中转行李报文和行李分拣报文至收报系统模块。The first sending unit 402 is used to send the transfer luggage message and the luggage sorting message to the receiving system module.
其中,行李分拣报文包括:旧航班行李删除报和新航班行李增加报;收报系统模块至少包括:机场行李分拣系统和行李再确认系统。Among them, the baggage sorting message includes: old flight baggage deletion report and new flight baggage addition report; the receiving system module includes at least: airport baggage sorting system and baggage reconfirmation system.
本申请上述实施例公开的单元的具体工作过程,可参见对应的方法实施例内容,如图2所示,此处不再赘述。For the specific working process of the units disclosed in the above embodiments of the present application, please refer to the content of the corresponding method embodiments, as shown in FIG. 2 , which will not be repeated here.
可选的,在本申请的另一实施例中,中转错失旅客的行李保护装置的一种实施方式,还包括:Optionally, in another embodiment of the present application, an implementation of the luggage protection device for a passenger who misses a transfer also includes:
第二发送单元,用于向每一个中转错失旅客发送变更通知。The second sending unit is configured to send a change notice to each passenger who misses a transfer.
其中,变更通知包括新的出港航班的航班信息。Among them, the change notice includes the flight information of the new outbound flight.
本申请上述实施例公开的单元的具体工作过程,可参见对应的方法实施例内容,此处不再赘述。For the specific working process of the units disclosed in the above embodiments of the present application, reference may be made to the contents of the corresponding method embodiments, which will not be repeated here.
可选的,在本申请的另一实施例中,中转错失旅客的行李保护装置的一种实施方式,还包括:Optionally, in another embodiment of the present application, an implementation of the luggage protection device for a passenger who misses a transfer also includes:
重试单元,用于在将每一个中转错失旅客的行李信息同步至新航班时,若行李同步失败,则进行多次行李同步重试。The retry unit is used for synchronizing the baggage information of each missed transit passenger to the new flight, and performing multiple baggage synchronization retries if the baggage synchronization fails.
本申请上述实施例公开的单元的具体工作过程,可参见对应的方法实施例内容,此处不再赘述。For the specific working process of the units disclosed in the above embodiments of the present application, reference may be made to the contents of the corresponding method embodiments, which will not be repeated here.
可选的,在本申请的中转错失旅客的行李保护装置中,中转错失旅客的行李状态在新的出港航班中为未值机状态。Optionally, in the baggage protection device for passengers who miss a transfer in this application, the baggage status of a passenger who misses a transfer is in the unchecked-in state on the new outbound flight.
可选的,在本申请的中转错失旅客的行李保护装置中,在中转错失旅客到达中转机场后,在离港系统中通过提取离港旅客信息指令在提取新航班旅客记录时,查看到旅客联程行李信息;使用值机操作的值机指令时,能够自动接收相应的行李。Optionally, in the baggage protection device for passengers who miss a transfer in this application, after the passengers who miss a transfer arrive at the transfer airport, they can check the passenger coupon in the departure system when extracting the passenger record of the new flight through the instruction of extracting the departing passenger information. Itinerary baggage information; when using the check-in command of the check-in operation, the corresponding baggage can be automatically received.
可选的,在本申请的中转错失旅客的行李保护装置中,在中转错失旅客的行李到达中转机场后,机场行李分拣系统系统通过行李分拣报文,自动分拣行李至新出港航班的转盘;对于仍未在新出港航班值机的旅客行李,行李再确认 系统将进行装机拦截。Optionally, in the baggage protection device for passengers who are missing in transit in this application, after the baggage of passengers who are missing in transit arrives at the transit airport, the airport baggage sorting system will automatically sort the baggage to the new departure flight through the baggage sorting message. Turntable; for passengers whose luggage has not been checked in for the new departure flight, the luggage reconfirmation system will be installed and intercepted.
由以上方案可知,本申请提供了一种中转错失旅客的行李保护装置:首先,获取单元301获取所有中转错失旅客;然后,针对每一个中转错失旅客,判断单元302判断中转错失旅客是否携带行李;若判断单元302判断出中转错失旅客携带行李,拉下单元303将中转错失旅客从离港系统拉下到订座系统;最后,当所有中转错失旅客均被拉下到订座系统,改期单元304对旅客订座记录进行订座改期操作,并将每一个中转错失旅客的行李信息同步至新的出港航班。从而在进港航班发生延误后,将中转旅客的托运行李信息同步到新的出港航班上,降低中转旅客出现航班延误后发生错失行李同步信息的几率,并且降低行李部门工作人员工作量,从而降低旅客投诉,进而提高旅客出行满意度。It can be seen from the above scheme that this application provides a luggage protection device for passengers who miss a transfer: firstly, the acquiring unit 301 acquires all passengers who miss a transfer; then, for each passenger who misses a transfer, the judging unit 302 judges whether the passenger who misses a transfer carries luggage; If the judging unit 302 judges that the missed transfer passengers carry luggage, the pull-down unit 303 pulls the missed transfer passengers from the departure system to the reservation system; finally, when all the missed transfer passengers are pulled down to the seat reservation system, the rescheduling unit 304 Carry out rescheduling operations on passenger reservation records, and synchronize the luggage information of each missed passenger to the new outbound flight. In this way, after the inbound flight is delayed, the checked baggage information of the transit passenger is synchronized to the new outbound flight, reducing the probability of missing the synchronization information of the baggage after the flight delay of the transit passenger, and reducing the workload of the staff in the baggage department, thereby reducing the Passenger complaints, thereby improving passenger travel satisfaction.
本文中以上描述的功能可以至少部分地由一个或多个硬件逻辑部件来执行。例如,非限制性地,可以使用的示范类型的硬件逻辑部件包括:现场可编程门阵列(FPGA)、专用集成电路(ASIC)、专用标准产品(ASSP)、片上系统(SOC)、复杂可编程逻辑设备(CPLD)等等。The functions described herein above may be performed at least in part by one or more hardware logic components. For example, without limitation, exemplary types of hardware logic components that may be used include: Field Programmable Gate Arrays (FPGAs), Application Specific Integrated Circuits (ASICs), Application Specific Standard Products (ASSPs), System on Chips (SOCs), Complex Programmable Logical device (CPLD) and so on.
本申请另一实施例提供了一种服务器,如图5所示,包括:Another embodiment of the present application provides a server, as shown in Figure 5, including:
一个或多个处理器501。One or more processors 501 .
存储装置502,其上存储有一个或多个程序。The storage device 502 stores one or more programs thereon.
当一个或多个程序被一个或多个处理器501执行时,使得一个或多个处理器501实现如上述实施例中任意一项的中转错失旅客的行李保护方法。When the one or more programs are executed by the one or more processors 501, the one or more processors 501 are made to implement the baggage protection method for a passenger who is lost in transit as in any one of the above-mentioned embodiments.
本申请另一实施例提供了一种计算机存储介质,其上存储有计算机程序,其中,计算机程序被处理器执行时实现如上述实施例中任意一项的中转错失旅客的行李保护方法。Another embodiment of the present application provides a computer storage medium on which a computer program is stored, wherein when the computer program is executed by a processor, the method for protecting the luggage of a passenger who misses a transfer as in any one of the above embodiments is implemented.
在本申请的上下文中,机器可读介质可以是有形的介质,其可以包含或存储以供指令执行系统、装置或设备使用或与指令执行系统、装置或设备结合地使用的程序。机器可读介质可以是机器可读信号介质或机器可读储存介质。机器可读介质可以包括但不限于电子的、磁性的、光学的、电磁的、红外的、或 半导体系统、装置或设备,或者上述内容的任何合适组合。机器可读存储介质的更具体示例会包括基于一个或多个线的电气连接、便携式计算机盘、硬盘、随机存取存储器(RAM)、只读存储器(ROM)、可擦除可编程只读存储器(EPROM或快闪存储器)、光纤、便捷式紧凑盘只读存储器(CD-ROM)、光学储存设备、磁储存设备、或上述内容的任何合适组合。In the context of the present application, a machine-readable medium may be a tangible medium that may contain or store a program for use by or in conjunction with an instruction execution system, apparatus, or device. A machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium. A machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any suitable combination of the foregoing. More specific examples of machine-readable storage media would include one or more wire-based electrical connections, portable computer discs, hard drives, random access memory (RAM), read only memory (ROM), erasable programmable read only memory (EPROM or flash memory), optical fiber, compact disk read only memory (CD-ROM), optical storage, magnetic storage, or any suitable combination of the foregoing.
需要说明的是,本申请上述的计算机可读介质可以是计算机可读信号介质或者计算机可读存储介质或者是上述两者的任意组合。计算机可读存储介质例如可以是但不限于电、磁、光、电磁、红外线、或半导体的系统、装置或器件,或者任意以上的组合。计算机可读存储介质的更具体的例子可以包括但不限于:具有一个或多个导线的电连接、便携式计算机磁盘、硬盘、随机访问存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、光纤、便携式紧凑磁盘只读存储器(CD-ROM)、光存储器件、磁存储器件、或者上述的任意合适的组合。在本申请中,计算机可读存储介质可以是任何包含或存储程序的有形介质,该程序可以被指令执行系统、装置或者器件使用或者与其结合使用。而在本申请中,计算机可读信号介质可以包括在基带中或者作为载波一部分传播的数据信号,其中承载了计算机可读的程序代码。这种传播的数据信号可以采用多种形式,包括但不限于电磁信号、光信号或上述的任意合适的组合。计算机可读信号介质还可以是计算机可读存储介质以外的任何计算机可读介质,该计算机可读信号介质可以发送、传播或者传输用于由指令执行系统、装置或者器件使用或者与其结合使用的程序。计算机可读介质上包含的程序代码可以用任何适当的介质传输,包括但不限于:电线、光缆、RF(射频)等等,或者上述的任意合适的组合。It should be noted that the computer-readable medium mentioned above in this application may be a computer-readable signal medium or a computer-readable storage medium, or any combination of the above two. A computer-readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or device, or any combination thereof. More specific examples of computer-readable storage media may include, but are not limited to, electrical connections with one or more wires, portable computer diskettes, hard disks, random access memory (RAM), read-only memory (ROM), erasable Programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the above. In this application, a computer-readable storage medium may be any tangible medium that contains or stores a program that can be used by or in conjunction with an instruction execution system, apparatus, or device. In this application, however, a computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, carrying computer-readable program code therein. Such propagated data signals may take many forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing. A computer-readable signal medium may also be any computer-readable medium other than a computer-readable storage medium, which can transmit, propagate, or transmit a program for use by or in conjunction with an instruction execution system, apparatus, or device . Program code embodied on a computer readable medium may be transmitted by any appropriate medium, including but not limited to wires, optical cables, RF (radio frequency), etc., or any suitable combination of the above.
上述计算机可读介质可以是上述电子设备中所包含的;也可以是单独存在,而未装配入该电子设备中。The above-mentioned computer-readable medium may be included in the above-mentioned electronic device, or may exist independently without being incorporated into the electronic device.
本申请另一实施例提供了一种计算机程序产品,当该计算机程序产品被执行时,其用于执行上述任一项的中转错失旅客的行李保护方法。Another embodiment of the present application provides a computer program product. When the computer program product is executed, it is used to implement any one of the above methods for protecting the luggage of a passenger who misses a transfer.
特别地,根据本申请的实施例,上文参考流程图描述的过程可以被实现为计算机软件程序。例如,本申请的实施例包括一种计算机程序产品,其包括承 载在非暂态计算机可读介质上的计算机程序,该计算机程序包含用于执行流程图所示的方法的程序代码。在这样的实施例中,该计算机程序可以通过通信装置从网络上被下载和安装,或者从存储装置被安装,或者从ROM被安装。在该计算机程序被处理装置执行时,执行本申请实施例的方法中限定的上述功能。In particular, according to the embodiments of the present application, the processes described above with reference to the flowcharts can be implemented as computer software programs. For example, the embodiments of the present application include a computer program product, which includes a computer program carried on a non-transitory computer readable medium, where the computer program includes program code for executing the method shown in the flowchart. In such an embodiment, the computer program may be downloaded and installed from a network via communication means, or installed from a storage means, or installed from a ROM. When the computer program is executed by the processing device, the above-mentioned functions defined in the methods of the embodiments of the present application are executed.
尽管已经采用特定于结构特征和/或方法逻辑动作的语言描述了本主题,但是应当理解所附权利要求书中所限定的主题未必局限于上面描述的特定特征或动作。相反,上面所描述的特定特征和动作仅仅是实现权利要求书的示例形式。Although the subject matter has been described in language specific to structural features and/or methodological acts, it is to be understood that the subject matter defined in the appended claims is not necessarily limited to the specific features or acts described above. Rather, the specific features and acts described above are merely example forms of implementing the claims.
虽然在上面论述中包含了若干具体实现细节,但是这些不应当被解释为对本申请的范围的限制。在单独的实施例的上下文中描述的某些特征还可以组合地实现在单个实施例中。相反地,在单个实施例的上下文中描述的各种特征也可以单独地或以任何合适的子组合的方式实现在多个实施例中。While several specific implementation details are contained in the above discussion, these should not be construed as limitations on the scope of the application. Certain features that are described in the context of separate embodiments can also be implemented in combination in a single embodiment. Conversely, various features that are described in the context of a single embodiment can also be implemented in multiple embodiments separately or in any suitable subcombination.
以上描述仅为本申请的较佳实施例以及对所运用技术原理的说明。本领域技术人员应当理解,本申请中所涉及的申请范围,并不限于上述技术特征的特定组合而成的技术方案,同时也应涵盖在不脱离上述申请构思的情况下,由上述技术特征或其等同特征进行任意组合而形成的其它技术方案。例如上述特征与本申请中申请的(但不限于)具有类似功能的技术特征进行互相替换而形成的技术方案。The above description is only a preferred embodiment of the present application and an illustration of the applied technical principles. Those skilled in the art should understand that the scope of application involved in this application is not limited to the technical solutions formed by the specific combination of the above technical features, but also covers the technical solutions made by the above technical features or Other technical solutions formed by any combination of equivalent features. For example, a technical solution formed by replacing the above-mentioned features with (but not limited to) technical features with similar functions in this application.

Claims (10)

  1. 一种中转错失旅客的行李保护方法,其特征在于,包括:A baggage protection method for passengers who miss a transfer, characterized in that it includes:
    获取所有中转错失旅客;Obtain all missed transfer passengers;
    针对每一个所述中转错失旅客,判断所述中转错失旅客是否携带行李;For each missed transit passenger, determine whether the missed transit passenger carries luggage;
    若判断出所述中转错失旅客携带行李,将所述中转错失旅客从离港系统拉下到订座系统;If it is determined that the missed transfer passenger is carrying luggage, pull the missed transfer passenger from the departure system to the seat reservation system;
    当所有所述中转错失旅客均被拉下到订座系统,对旅客订座记录进行订座改期操作,并将每一个所述中转错失旅客的行李信息同步至新的出港航班。When all the missed transfer passengers are pulled down to the reservation system, the passenger reservation record will be rescheduled, and the luggage information of each missed transfer passenger will be synchronized to the new outbound flight.
  2. 根据权利要求1所述的行李保护方法,其特征在于,所述当所有所述中转错失旅客均被拉下到订座系统,对旅客订座记录进行订座改期操作,并将每一个所述中转错失旅客的行李信息同步至新的出港航班,包括:The luggage protection method according to claim 1, characterized in that, when all the passengers who miss the transfer are pulled down to the reservation system, the passenger reservation records are rescheduled, and each of the The luggage information of passengers who are missing in transit is synchronized to the new outbound flight, including:
    针对每一个所述中转错失旅客,将所述中转错失旅客的行李件数、重量和目的地同步至新的出港航班;For each missed transfer passenger, synchronize the number of pieces of luggage, weight and destination of the missed transfer passenger to the new outbound flight;
    发送中转行李报文和行李分拣报文至收报系统模块;其中,所述行李分拣报文包括:旧航班行李删除报和新航班行李增加报;所述收报系统模块至少包括:机场行李分拣系统和行李再确认系统。Send the transfer baggage message and the baggage sorting message to the receiving system module; wherein, the baggage sorting message includes: the old flight baggage deletion report and the new flight baggage adding report; the receiving system module at least includes: the airport baggage sorting message; picking system and baggage reconfirmation system.
  3. 根据权利要求2所述的行李保护方法,其特征在于,还包括:The luggage protection method according to claim 2, further comprising:
    向每一个所述中转错失旅客发送变更通知;其中,所述变更通知包括所述新的出港航班的航班信息。Sending a change notice to each of the passengers who missed the transfer; wherein, the change notice includes the flight information of the new outbound flight.
  4. 根据权利要求2所述的行李保护方法,其特征在于,所述中转错失旅客的行李状态在新的出港航班中为未值机状态。The luggage protection method according to claim 2, characterized in that the luggage status of the missing passenger in transit is unchecked-in status in the new outbound flight.
  5. 根据权利要求1所述的行李保护方法,其特征在于,还包括:The luggage protection method according to claim 1, further comprising:
    在将每一个所述中转错失旅客的行李信息同步至新航班时,若行李同步失败,则进行多次行李同步重试。When synchronizing the luggage information of each missed transit passenger to the new flight, if the luggage synchronization fails, multiple luggage synchronization retries are performed.
  6. 根据权利要求1所述的行李保护方法,其特征在于,在所述中转错失旅客到达中转机场后,在离港系统中通过提取离港旅客信息指令在提取新航班旅客记录时,查看到旅客联程行李信息;使用值机操作的值机指令时,能够自动接收相应的行李。The baggage protection method according to claim 1, characterized in that, after the missed transit passenger arrives at the transit airport, the departure passenger information command is used to extract the passenger record of the new flight in the departure system, and the passenger coupon is checked. Itinerary baggage information; when using the check-in command of the check-in operation, the corresponding baggage can be automatically received.
  7. 根据权利要求2所述的行李保护方法,其特征在于,在所述中转错失 旅客的行李到达中转机场后,机场行李分拣系统系统通过行李分拣报文,自动分拣行李至新出港航班的转盘;对于仍未在新出港航班值机的旅客行李,行李再确认系统将进行装机拦截。The baggage protection method according to claim 2, characterized in that, after the baggage of the missed passenger arrives at the transit airport, the airport baggage sorting system automatically sorts the baggage to the new departure flight through the baggage sorting message. Turntable; for passengers whose luggage has not been checked in for the new departure flight, the luggage reconfirmation system will be installed and intercepted.
  8. 一种中转错失旅客的行李保护装置,其特征在于,包括:A luggage protection device for passengers who miss a transfer, characterized in that it includes:
    获取单元,用于获取所有中转错失旅客;The acquisition unit is used to acquire all passengers who miss the transfer;
    判断单元,用于针对每一个所述中转错失旅客,判断所述中转错失旅客是否携带行李;A judging unit, configured to, for each missed transit passenger, judge whether the missed transit passenger carries luggage;
    拉下单元,用于若所述判断单元判断出,所述中转错失旅客携带行李,将所述中转错失旅客从离港系统拉下到订座系统;The pull-down unit is used to pull down the missed-transit passenger from the departure system to the seat reservation system if the judging unit judges that the passenger who missed the transfer carries luggage;
    改期单元,用于当所有所述中转错失旅客均被拉下到订座系统,对旅客订座记录进行订座改期操作,并将每一个所述中转错失旅客的行李信息同步至新的出港航班。The rescheduling unit is used to perform rescheduling operations on passenger reservation records when all the missed transit passengers are pulled down to the reservation system, and synchronize the luggage information of each missed transit passenger to the new outbound flight .
  9. 一种服务器,其特征在于,包括:A server, characterized in that it comprises:
    一个或多个处理器;one or more processors;
    存储装置,其上存储有一个或多个程序;a storage device having one or more programs stored thereon;
    当所述一个或多个程序被所述一个或多个处理器执行时,使得所述一个或多个处理器实现如权利要求1至7中任一所述的中转错失旅客的行李保护方法。When the one or more programs are executed by the one or more processors, the one or more processors are made to implement the luggage protection method for passengers who miss a transfer as described in any one of claims 1-7.
  10. 一种计算机存储介质,其特征在于,其上存储有计算机程序,其中,所述计算机程序被处理器执行时实现如权利要求1至7中任一所述的中转错失旅客的行李保护方法。A computer storage medium, characterized in that a computer program is stored thereon, wherein when the computer program is executed by a processor, the method for protecting the luggage of a passenger who is lost in transit according to any one of claims 1 to 7 is realized.
PCT/CN2022/087862 2022-01-10 2022-04-20 Luggage protection method for passengers who have missed transit, related apparatus, and storage medium WO2023130615A1 (en)

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