WO2023127868A1

WO2023127868A1 - Information processing system and server, information processing method, and program

Info

Publication number: WO2023127868A1
Application number: PCT/JP2022/048133
Authority: WO
Inventors: 忠成樋口; 秀治河合; 建斗近藤; 圭輔田路; 拓也堀
Original assignee: 株式会社エアロネクスト
Priority date: 2021-12-27
Filing date: 2022-12-27
Publication date: 2023-07-06
Also published as: JP2023096680A

Abstract

[Problem] The objective of the present disclosure is to use storage container type identification information to standardize and manage stored items (for example, delivery items), to facilitate an understanding of the overall quantity of stored items, and to enable efficient storage in various storage spaces. [Solution] An information processing system according to the present disclosure is provided with a delivery request management unit which: transmits, to a delivery worker terminal, a delivery request demand including at least storage container type information indicating a type, for each capacity, of a storage container for storing delivery items; and receives, from the delivery worker terminal, delivery request response information indicating whether a delivery request relating to the delivery request demand can be accepted. Further, the storage container type information can be identified on the basis of a storage container capacity obtained by using a prescribed storage space capacity as a standard storage space capacity, and dividing the standard storage space capacity by a prescribed number.

Description

Information processing system and server, information processing method, program

The present disclosure relates to an information processing system, a server, an information processing method, and a program.

In recent years, there has been an increase in the number of services in which a delivery person accepts a request for delivery of food, drink, or daily necessities ordered on an application on demand and delivers the delivery to the orderer. Patent Literature 1 discloses an information processing system related to such a delivery service.

Special Table 2021-501945

In the delivery service, it is preferable for the delivery staff to collectively deliver multiple deliveries in order to improve delivery efficiency. It is not possible to grasp the space situation inside and it is not taken into consideration in delivery.

On the other hand, even if we were able to grasp the size of the package in the delivery box and the size of the package to be delivered in advance, the shape of each package actually varies. Therefore, even if it is stored in a delivery box, dead space is generated and it is difficult to store it efficiently. As a result, it cannot be said that excessive use of the proxy storage space can be sufficiently suppressed.

In recent years, autonomously controllable moving bodies such as flying bodies such as drones and unmanned aerial vehicles (UAVs) and running bodies such as unmanned ground vehicles (UGVs) have been used in industry. starting. Under these circumstances, experimental operation of a parcel delivery system for delivering parcels such as articles ordered on an EC (Electronic Commerce) site or the like has been started. In such a parcel delivery system, it is assumed that multiple mobile objects will be subject to delivery control, but because it is an experimental operation, virtual You have set up a delivery package (for example, daily necessities, food, etc.). However, in reality, the user does not place an order while being conscious of the load capacity of a single mobile unit, and usually orders the desired amount of the desired item at the desired timing. Not predictable.

On the other hand, if the delivery efficiency is high, the delivery cost (and thus the delivery fee) will be reduced. Therefore, it is desirable for both the service provider and the user to load a large number of packages onto a single mobile unit. Considering , it is difficult to determine how much space is left in the mobile body loading section, and operation with high loading efficiency is desired.

Therefore, the present disclosure has been made in view of such a background. It is possible to provide an information processing system, a server, an information processing method, and a program that make it easy to grasp and enable efficient storage in various storage spaces.

The main technology of the present disclosure for solving the above problems is to send a delivery request request including at least storage container type information indicating the type of storage container for each volume that stores the item to be delivered to the delivery staff terminal, The information processing system or the like includes a delivery request management unit that receives, from the delivery member terminal, delivery request response information indicating whether or not the delivery request is accepted.

According to the present disclosure, by stylizing and managing stored items (for example, delivered items) using the storage container type identification information, it is possible to easily grasp the overall amount of stored items, and to various storage spaces It is possible to provide an information processing system, a server, an information processing method, and a program that enable efficient storage.

1 is a diagram showing the configuration of an information processing system according to an embodiment of the present disclosure; FIG. 2 is a block diagram showing the hardware configuration of a management server in FIG. 1; FIG. FIG. 2 is a block diagram showing the hardware configuration of the user terminal and the delivery staff terminal in FIG. 1; 2 is a block diagram showing functions of a management server in FIG. 1; FIG. 3 is a block diagram showing the structure of the storage of FIG. 2; FIG. It is an example of a display screen regarding a delivery request according to the embodiment of the present disclosure. 6 is an example illustrating generation of residual space information or storage location information according to an embodiment of the present disclosure; 6 is a block diagram showing the structure of an order information storage unit in FIG. 5; FIG. It is an example of a display screen according to an embodiment of the present disclosure. It is an example of a display screen according to an embodiment of the present disclosure. 4 is a flowchart of an information processing method according to an embodiment of the present invention;

The contents of the embodiments of the present disclosure are listed and described. An information processing system or the like according to an embodiment of the present disclosure has the following configuration.
[Item 1]
transmitting a delivery request request including at least container type information indicating the type of each volume of the container for storing the item to be delivered to the delivery member terminal;
a delivery request management unit that receives, from the delivery member terminal, delivery request correspondence information indicating whether or not the delivery request related to the delivery request request is acceptable,
An information processing system characterized by:
[Item 2]
The containment vessel type information is identifiable based on the containment vessel volume obtained by dividing the reference storage space volume by a predetermined number, with a predetermined storage space volume as a reference storage space volume.
The information processing system according to item 1, characterized by:
[Item 3]
The delivery request management unit generates a delivery request request by extracting order information that satisfies predetermined conditions from the order information registered according to the user's order operation.
The information processing system according to any one of items 1 and 2, characterized by:
[Item 4]
The condition is that the volume of the storage container indicated by the storage container type information linked to the order information is equal to or less than the volume indicated by the residual converted storage container type information corresponding to the remaining space of the storage space linked to the delivery person. ,
The information processing system according to item 3, characterized by:
[Item 5]
The condition is that the weight information included in the order information is within the load capacity information of the storage space linked to the delivery person,
5. The information processing system according to any one of items 3 and 4, characterized by:
[Item 6]
The conditions are that the controlled temperature zone information included in the order information conforms to the manageable temperature zone information of the storage space linked to the delivery person;
The information processing system according to any one of items 3 to 5, characterized by:
[Item 7]
When the delivery request management unit determines that the delivery request has been completed, the delivery request management unit gives a reward to the delivery person based on the reward amount set for each container type information linked to the order information.
The information processing system according to any one of items 3 to 6, characterized by:
[Item 8]
The reward amount is set larger as the capacity indicated by the containment vessel type information increases.
The information processing system according to item 7, characterized by:
[Item 9]
transmitting a delivery request request including at least container type information indicating the type of each volume of the container for storing the item to be delivered to the delivery member terminal;
a delivery request management unit that receives, from the delivery member terminal, delivery request correspondence information indicating whether or not the delivery request related to the delivery request request is acceptable,
A server characterized by:
[Item 10]
a step of transmitting a delivery request request including at least storage container type information indicating the type of storage container for each volume of the storage container for storing the delivery item to the delivery staff terminal;
a step of receiving delivery request response information indicating acceptance or rejection of the delivery request related to the delivery request request from the delivery member terminal;
is executed by a delivery request management unit.
[Item 11]
a step of transmitting a delivery request request including at least storage container type information indicating the type of storage container for each volume of the storage container for storing the delivery item to the delivery staff terminal;
a step of receiving delivery request response information indicating acceptance or rejection of the delivery request related to the delivery request request from the delivery member terminal;
is executed by the delivery request management unit.

<Embodiment 1>
Hereinafter, embodiments of an information system and the like according to Embodiment 1 of the present disclosure will be described. In the accompanying drawings, the same or similar elements are denoted by the same or similar reference numerals and names, and duplicate descriptions of the same or similar elements may be omitted in the description of each embodiment. Also, the features shown in this embodiment can be applied to other embodiments as long as they are not mutually contradictory.

<Configuration>
As shown in FIG. 1, the information processing system in this embodiment has a management server 1, one or more user terminals 2, and one or more user terminals 2. FIG. The management server 1, the user terminal 2, and the delivery staff terminal 3 are connected to communicate with each other via a network. Note that the illustrated configuration is an example, and the configuration is not limited to this.

<Management server 1>
FIG. 2 is a diagram showing the hardware configuration of the management server 1. As shown in FIG. Note that the illustrated configuration is an example, and other configurations may be employed.

As illustrated, the management server 1 is connected to one or more user terminals 2 and one or more delivery staff terminals 3 and constitutes part of this system. The management server 1 may be, for example, a general-purpose computer such as a workstation or personal computer, or may be logically realized by cloud computing.

The management server 1 includes at least a control unit 10 , a memory 11 , a storage 12 , a transmission/reception unit 13 , an input/output unit 14 and the like, which are electrically connected to each other through a bus 15 .

The control unit 10 is an arithmetic device that controls the overall operation of the management server 1, controls transmission and reception of data between elements, executes applications, and performs information processing necessary for authentication processing. For example, the control unit 10 is a CPU (Central Processing Unit) and/or a GPU (Graphics Processing Unit), and executes programs for this system stored in the storage 12 and developed in the memory 11 to perform each information processing. do.

The memory 11 includes a main memory composed of a volatile memory device such as a DRAM (Dynamic Random Access Memory), and an auxiliary memory composed of a non-volatile memory device such as a flash memory or a HDD (Hard Disc Drive). . The memory 11 is used as a work area or the like for the processor 10, and stores a BIOS (Basic Input/Output System) executed when the management server 1 is started, various setting information, and the like.

The storage 12 stores various programs such as application programs. A database storing data used for each process may be constructed in the storage 12 .

The transmission/reception unit 13 connects the management server 1 to the network and the blockchain network. The transmitting/receiving unit 13 may include a short-range communication interface of Bluetooth (registered trademark) and BLE (Bluetooth Low Energy).

The input/output unit 14 is an information input device such as a keyboard and mouse, and an output device such as a display.

A bus 15 is commonly connected to the above elements and transmits, for example, address signals, data signals and various control signals.

<User terminal 2, Delivery staff terminal 3>
The user terminal 2 shown in FIG. 3 is an information processing device such as a personal computer, a tablet terminal, a smartphone, a mobile phone, a PHS, a PDA, etc. possessed by a user who orders a delivery item. A unit 20 , a memory 21 , a storage 22 , a transmission/reception unit 23 , an input/output unit 24 and the like are provided, and these are electrically connected to each other through a bus 25 . Since the main functions of each element can be configured in the same manner as the management server 1 described above, detailed description of each element will be omitted. Further, the delivery staff terminal 3 is an information processing device such as a personal computer, a tablet terminal, a smart phone, a mobile phone, a PHS, a PDA, or the like possessed by a delivery staff who delivers the ordered items to the user. Since the main functions can be configured in the same manner as the user terminal 2 described above, detailed description of each element will be omitted.

<Management server functions>
FIG. 4 is a block diagram illustrating functions implemented in the control unit 10 of the management server 1, and FIG. 5 is a block diagram illustrating information stored in the storage 12. As shown in FIG. In this embodiment, the control unit 10 of the management server 1 includes an information transmission/reception unit 100, a data management unit 120, and a delivery management unit 150 as functional units. The delivery management unit 150 includes a container type setting unit 151 , a delivery request management unit 152 , a remaining space calculation unit 153 , a storage position information generation unit 154 and a storage position indication information generation unit 155 . The storage 12 also includes various databases including a user information storage unit 121 , a delivery person information storage unit 122 , a store information storage unit 123 , a storage space information storage unit 124 and an order information storage unit 125 .

User information stored in the user information storage unit 121 may be, for example, user basic information (user name, user name, email address, address, telephone number, etc.), user identification information, external application account information, and the like. However, it is not limited to these. For example, when performing electronic commerce on this information processing system or on an external system that cooperates with this information processing system by sending or receiving related information, user information may include payment information (credit card information, etc.), purchase history information, desired purchase product information (so-called favorite registration product information, wish list product information, etc.), regular purchase product information (described later), and the like.

The delivery member information stored in the delivery member information storage unit 122 includes, for example, delivery member basic information (delivery member name, e-mail address, telephone number, etc.), delivery member identification information, storage space identification information, external application account Information, desired delivery area, identification card information (including driver's license information), transfer account information, delivery history information, etc., but are not limited to these.

The store information stored in the store information storage unit 123 includes, for example, basic store information (store name, business hours, address, contact information, telephone number, store URL, shipping fee, etc.), product information (product name, product identification information, product-compatible container type information, weight information, management temperature zone information, etc.), but is not limited to these.

The storage space information stored in the storage space information storage unit 124 includes, for example, storage space identification information, delivery person identification information, content information, and storage state information (remaining space information (especially residual conversion container type information)). ), load capacity information, manageable temperature zone information, etc., and stored item information may include stored item type information, containment vessel type information, weight information, control temperature zone information, storage position information, etc. , but not limited to these.

Storage space information stored in the order information storage unit 125 includes, for example, order identification information, user identification information, delivery person identification information, order time information, order cost information, order details information, weight information, and manageable temperature zone information. , delivery area information, containment type information, delivery status information, and the like, but are not limited to these.

The information transmitting/receiving unit 100 (hereinafter also referred to as "information transmitting unit" and "information receiving unit" for each function) is an external device (for example, , user terminal 2, delivery staff terminal 3, etc.) and receives various information (including requests) from external devices.

The screen information generation unit 110 generates screen information to be displayed via the user interface of the user terminal 2 or the delivery staff terminal 3. The screen information can be, for example, user interface screen information generated by arranging various images and text based on predetermined layout rules using the image and text data stored in the storage 12 as materials. Note that the screen information generation unit 110 may be a functional unit executed by the control unit 20 by an application (including a web browser) stored in each user terminal 2 or the like. That is, information necessary for generating a user interface screen such as image data is transmitted from the management server 1, and an application such as the user terminal 2 generates a user interface screen based on the necessary information based on a predetermined layout rule. can be displayed on the user terminal 2. Processing related to the screen information generation unit 110 can also be executed by a GPU (Graphics Processing Unit).

The data management unit 120 performs data management such as transmitting various information received by the information transmitting/receiving unit 100 to various functional units and acquiring various information from various functional units. Predetermined processing in the data management unit 120 includes, for example, an order reception process for receiving an order for a product (delivery item) by an order operation on an application of the user terminal 2, adding new order information, and a purchase ( payment) and the type of storage container for storing the purchased product based on the size information (depth, width, height) corresponding to each purchased product by referring to the order information in the order information storage unit 125. , a delivery request presentation process for generating a delivery request request containing at least the storage container type information indicating the type of storage container for each volume in which the product is stored, and transmitting the request to the delivery member terminal; Delivery request response information reception processing for receiving delivery request response information indicating acceptance or rejection of a delivery request related to a request request from a delivery member's terminal, and storage container type information corresponding to items to be stored in a storage space linked to the delivery member and the relevant storage Remaining space calculation processing for calculating remaining space information indicating the remaining space in the storage space based on storage state information indicating the storage state of the space, and a container type corresponding to the items stored in the storage space linked to the delivery person. a storage position determination process regarding the storage position of the stored object in the storage space based on the information and the storage status information indicating the storage status of the storage space; and an information transmission unit that transmits the generated storage position information to the delivery member terminal. processing, storage space information update processing for updating content information and storage status information included in the storage space information, and order information update based on delivery-related operations such as collection completion operation and delivery completion operation on the application of the delivery terminal 3. It includes, but is limited to, various processes such as order information update processing, and reward granting processing that rewards the delivery staff indicated by the delivery staff identification information corresponding to the target order based on the receipt of delivery completion information. not.

The shape of the containment vessel is, for example, a three-dimensional container with a geometric shape, and it is desirable that it be a rectangular parallelepiped (including a cube) in consideration of storage in the containment space and stacking. The containment vessel may be made of any material, including paper, plastic, metal, etc. In particular, a box-shaped container made of paper or plastic is preferable from the standpoint of ease of production and weight. desirable from Here, in the present disclosure, storage container type information is set so that the type of the storage container can be identified with respect to the stored items such as delivery items. The containment vessel type indicated by the containment vessel type information is plural. The containment vessel type is, for example, a plurality of containment vessels that are set to be mutually identifiable based on the volume obtained by dividing the reference storage space volume by a predetermined number (e.g., an integer), with a predetermined storage space volume as the reference storage space volume. Number of multiple containment vessel volumes that are identifiably set for each type of volume (for example, the containment vessel volume obtained by dividing the reference containment space volume by a predetermined number (e.g., an integer) and multiplying it by a number equal to or less than the predetermined number) may include types (e.g. 1/3, 2/3, 1; 1/4, 1/2, 3/4, 1, etc.); A plurality of types of containment vessel volume (for example, 1/2, 1 /4, 1/8 . . . ), but not limited thereto). Further, with regard to the volume of the containment vessel, more specifically, for example, when the standard containment space volume is divided by 4 (i.e., when 1/4), any of the depth, width, and height of the containment space divided by 4, or two of the depth, width, and height of the storage space divided by two.

In addition, the reference storage space volume may not be the same as the predetermined storage space volume, but may be substantially the same (substantially the same) volume. The volume may be obtained by subtracting the excess space (for example, several millimeters or several centimeters), or if a partition is provided inside the containment vessel, the partition (for example, several millimeters or several centimeters) is reduced. (Alternatively, the containment space may be of substantially the same volume as the reference containment space volume, but larger by a partition).

The storage space for storing the user's stored items and/or the storage space subject to the reference storage space volume may be any space having a predetermined volume. It is preferable that it is a space, and more specifically, it is an installation that a user uses, such as a storage space for the user, a delivery box with a smart lock installed in a private house, or a common area for an apartment. The storage space of the delivery box to be placed (the position of the space may be determined in advance by linking information related to the user, or the position where the package is stored by linking information related to the user by the delivery person) storage space such as a shelf, locker, post office box, and cold storage box without electrical locking/unlocking control. In addition, the storage space for delivery may be used as a reference, and a delivery storage unit for a mobile object (a mobile object such as a UAV or UGV, especially an autonomously controlled mobile object) for delivering a package, or a delivery storage space. It may also be a movable object such as a carrier (for example, a truck carrier, a rear box of a motorcycle, a box carriage, a basket carriage, etc.) used for delivery by an employee, or a bag for delivery. Furthermore, the space having a predetermined volume may be a space whose lengths in the depth direction, width direction, and height direction are fixed as described above. It may be a space having a volume with a virtual length in the height direction set for the area where It may also be a space having a volume that is set to a certain value. In addition, it is not limited to these. The storage space to be stored and the reference storage space may be the same, or the size of the storage space to be stored may be the reference storage space multiplied by a predetermined number (especially an integer).

The delivery management unit 150 executes order reception processing for adding order identification information to the order information storage unit 125 and purchase (settlement) processing for the received order based on an order operation on an application of the user terminal 2, for example. . Regarding product ordering on the application of the user terminal 2, it may be a known product ordering function. etc.), and when a store is selected, products in the store may be further selected, and after selecting a product, an order request or electronic payment may be executed.

The storage container type setting unit 151 refers to the order information in the order information storage unit 125, and based on the size information (depth, width, height) corresponding to each purchased product, sets storage container type information for storing the purchased product. set. More specifically, the storage container type setting unit 151 refers to the order information in the order information storage unit 125, reads out the size information (depth, width, height) corresponding to each purchased product, and sets the space of a predetermined volume. By virtually storing the purchased product in a container of each containment type using a known boxing calculation algorithm for storing a predetermined object, the appropriate containment type information is set and included in the order information Update containment vessel type information. The set container type information may be displayed on the store terminal (not shown) or the delivery staff terminal 3, and the store worker or delivery staff may store the product in the storage container. For example, if the product is food cooked at a store, size information (depth, width, height) of the food container containing the food and drink is linked to the product information in advance and stored as store information. Stored in the storage unit 123, and when the product is a commercially available product such as daily necessities, the size information (depth, width, height) of the commercially available product is linked in advance to the product information and stored in the store information storage unit 123. . In addition, the store information storage unit 123 stores the product storage container type information corresponding to the product, and it is set as it is as the storage container type information for storing the purchased product. Calculations may be made in the case of a plurality of items (that is, if the product-corresponding container type information is "1/4" and the number of orders is "2", the set container type For example, "1/4" is set to 2, or "1/2" is set to 1, etc.). In addition, the suitable storage container type is preferably the minimum size storage container type that can store the purchased product from the viewpoint of storage efficiency in the storage space after that, but it is not limited to the minimum size. The storage container type may be one or two sizes larger than the minimum size that can be stored in consideration of size errors and cushioning materials (foamed cushioning material, vinyl cushioning material containing air, etc.).

Also, the setting of the containment vessel type is not limited to the selection of one containment vessel, and may be the selection of multiple containment vessels. For example, if the purchased products include products that are strictly prohibited to be stacked, in order to ensure that they are not stacked, the storage container that stores the products that are strictly prohibited to be stacked is separated and set as a storage container that is strictly prohibited to be stacked. It may be made distinguishable so that it is stored above the storage space. In addition, for example, in consideration of the load of the moving body, there is no bias in the center of gravity, or so that the delivery is divided into two, so that the two storage containers have the same volume or are the closest, It may be possible to select two storage containers that have the same or the closest weight. It is also possible to select two of the storage containers that can store purchased commodities.

The delivery request management unit 152 generates a delivery request request including, for example, at least container type information indicating the type of each volume of the storage container in which the product is stored, and performs a delivery request transmission process for transmitting the request to the delivery member terminal 3, a delivery request Delivery request response information reception processing for receiving delivery request response information indicating acceptance or rejection of the delivery request related to the request from the delivery member terminal; Executes order information update processing to update order information based on delivery completion information received.

In the delivery request transmission process, for example, as shown in FIG. 6, order information under predetermined conditions is extracted from the order information added according to the user's order, and the delivery person identification as the delivery request is extracted. It is transmitted to the delivery staff terminal 3 of the delivery staff associated with the information. A delivery request information area 610 in which, for example, the store name, store address, scheduled receipt time, delivery address, container type, and the like are described is displayed on the application of the delivery terminal 3 . By performing a selection operation on the delivery request information area 610, the details of the delivery request are displayed. As a delivery member, the delivery member identification information in the order information storage unit 125 may be updated. As a result, the storage container type information corresponding to the ordered product is displayed in the delivery request information area 610, so that the delivery staff can check whether or not it is possible to respond to the predetermined delivery request in parallel with the delivery request currently being received. It becomes possible to judge by oneself easily.

As a method of presenting the extracted delivery request information on the application of the delivery staff terminal 3, for example, as shown in FIG. However, the order information storage unit 125 presents one piece of delivery request information in order for a predetermined elapsed period (or the period until the acceptance refusal operation for the delivery request), and the order information storage unit 125 as the delivery person in charge according to the acceptance operation for the delivery request. It is also possible to use a format in which the delivery person identification information is updated.

As a predetermined condition for extracting order information as a delivery request, for example, the volume of the containment vessel indicated by the containment vessel type information linked to the order information is less than or equal to the volume indicated by the residual converted containment vessel type information corresponding to the residual space described later. be or be.

I will explain the residual space here. The remaining space calculation unit 153 determines the target storage space based on the reference storage space volume information indicating the volume of the storage space for storing one or more storage vessels and the storage vessel type information set by the storage vessel type setting unit 151. A residual space (so-called empty space) in the space is calculated. The residual space calculation method calculates the residual space by a known cartoning calculation algorithm for storing a given object for a given volume of space. Especially when the containment vessel type is defined for each predetermined volume with respect to the standard containment space volume according to the predetermined rule as described above, the remaining space is also calculated according to the containment vessel type. , which makes it easier to obtain the residual converted containment vessel type information in which the residual space is converted into the containment vessel type.

Here, an example of calculating the remaining space in the case where the containment vessel type is defined for each predetermined volume with respect to the standard storage space volume will be described in a simplified manner with reference to FIG. The containment vessel has a plurality of types of containment vessel volume (for example, 1/ 3, 2/3, and 1).

First, in the storage space associated with the storage space identification information "0001", the delivery person identification information "H0001" is associated. When a delivery item (delivery item information “N0001”) stored in a container (container type “S033”) having a volume of 1/3 of the standard storage space volume is stored here, the storage space where the delivery item is not stored is stored. , the remaining space information is updated to "2/3" by subtracting 1/3 from 1, and the remaining converted containment vessel type information has two "S033" and or "S066 (of the standard storage space volume Container type indicating two-thirds of containers)” is updated as information indicating one.

Similarly, when a delivery item (delivery item information "N0010") stored in a container (container type "S033") having a one-third of the standard storage space volume is further stored, the delivery item (N0001) has already been stored. In order to further store in the stored storage space, the remaining space information is updated to "1/3" by subtracting 1/3 from 2/3, and the remaining converted containment vessel type information is "S033" as information indicating one Updated.

　The remaining space is calculated in this way, and can be executed more easily if any of the depth, width, and height of the storage space is divided by a predetermined number, as shown in the example. It should be noted that, as described above, a more sophisticated calculation of the residual space is possible with known packing calculation algorithms.

By using the remaining space calculated in this way (especially the residual conversion container type information), it becomes possible to grasp the storage situation (especially the empty situation) of the storage space of the storage container owned by the delivery person, and especially the storage corresponding to the ordered product By displaying the container type information in the delivery request information area 610, it is possible for the delivery person to easily determine whether or not it is possible to respond to a predetermined delivery request in parallel with the currently received delivery request. Become. Furthermore, as described above, the predetermined condition for extracting order information as a delivery request by the delivery request management unit 152 is that the volume of the storage container indicated by the storage container type information linked to the order information corresponds to the residual space. If the volume is equal to or less than the volume indicated by the container type information, only the delivery requests that can be handled concurrently with the delivery requests that the delivery member is currently receiving are displayed. It is possible to support responding to delivery requests.

Further, as a predetermined condition for extracting order information as a delivery request, for example, the address information included in the user information linked to the order corresponds to the desired delivery area information included in the delivery member information, or Based on the position information of the terminal 3, as a result of route generation from the position indicated by the position information of the delivery person to the position of the store by a known route generation method, it is possible to meet the scheduled receipt time calculated from the order time of the order information. may

Also, as a predetermined condition for extracting order information as a delivery request, for example, the weight information included in the order information may be within the load capacity information included in the delivery person information. In particular, when dealing with a plurality of orders, the total weight information, which is the sum of the weight information included in each order information, and the load capacity information may be compared.

Predetermined conditions for extracting order information as a delivery request include, for example, the control temperature zone information (for example, hot products, frozen foods, etc.) included in the order information, and the controllable temperature zone information included in the delivery person information. may be in conformance with In particular, when dealing with multiple orders, the manageable temperature zone information is updated based on the control temperature zone information included in the information on the already stored items, and the updated manageable temperature zone information is used. On the other hand, it may be determined whether the management temperature zone information of the next stored item is suitable.

By extracting delivery requests under various conditions in this way, it is possible to easily respond to delivery requests without having to search for delivery staff. In particular, by including the container type information corresponding to the ordered product in the extraction conditions for the delivery request, it is possible for the delivery staff to easily check whether it is possible to respond to the specified delivery request in parallel with the delivery request currently being received. It is possible to judge.

An example of information stored in the order information storage unit 125 is shown using FIG. In this example, as the storage container type information for storing the purchased product, the product corresponding storage container type information corresponding to the product is used as it is.

First, in the order identification information "0001", the linked user identification information is "U0031", the store identification information is "T0003", and the product identification information is "N0001". , "S025" indicating the type of container with a quarter of the standard storage space volume is set. The delivery member identification information "H0001" of the delivery member who received the order is also stored.

Next, in the order identification information "0002", the linked user identification information is "U0090", the store identification information is "T0009", and the product identification information is "N0002". As information, "S050" indicating the container type of half the standard storage space volume is set. The delivery member identification information "H0011" of the delivery member who received the order is also stored.

Next, in the order identification information "0003", the linked user identification information is "U0004", the store identification information is "T0021", and the product identification information is "N0003". As information, "S100" indicating a container type that is substantially the same as the reference storage space volume is set. Since there is no delivery person who has received this order, the delivery person identification information remains "N/A" (that is, it indicates that there is no stored delivery person identification information).

Next, in the order identification information "0004", the linked user identification information is "U0052", the store identification information is "T0043", and the product identification information is "N0004" and "N0005". One "S025" and one "S050" are set as the container type information corresponding to the product. The delivery member identification information "H0003" of the delivery member who received the order is also stored.

Finally, in the order identification information "0005" and "0006", the linked user identification information is "U0007" and "U0012" respectively, the store identification information is "T0080" and "T0013" respectively, and the product identification information are "N0006" and "N0007", respectively, and one "S025" and one "S050" are set as the container type information corresponding to the product. Then, the delivery person identification information "H0009" of the delivery person who received these two orders in parallel is stored together.

The storage position information generation unit 154 stores the stored object in the storage space based on the storage container type information corresponding to the stored object in the storage space linked to the user and the storage state information indicating the storage state of the storage space. Generate storage location information about the storage location of the . More specifically, the storage position information generation unit 154 may determine a storage position that indicates in which position in the storage space the item is to be stored. The storage position determination method determines the storage position by a known cartoning calculation algorithm for storing a given object for a given volume of space. In addition, when the containment vessel type is defined for each predetermined volume with respect to the standard containment space volume according to the predetermined law as described above, the residual space information is also converted into the containment vessel type and the remaining converted containment vessel type It becomes easier to obtain information, and it becomes possible to easily specify a storable position in the storage space by referring to the residual space information as well. In particular, as described above, any of the depth, width, and height of the containment space is divided by a predetermined number and multiplied by a number less than the predetermined number. If the type of containment vessel volume is included, or if it includes multiple types of containment vessel volume that are set to be identifiable for each containment vessel volume divided by a predetermined number, it will be easier to specify the storage position in the containment space. become easier. In addition, when the storage space is partitioned so as to correspond to one of the storage container types by partitions or the like, in the storage space information storage unit 124, the target storage space is linked to the storage space identification information. divided area identification information that is identifiable for each area divided by a partition or the like and corresponding storage container type information corresponding to the divided area identification information are stored, and the storage position information generation unit 154 stores The target divided area identification information may be determined as the storage location information.

Here, an example of storage position determination in the case where the storage vessel type is specified for each predetermined volume with respect to the standard storage space volume will be briefly described using FIG. 7 again.

First, when the contents (contents information "N0001") stored in a container (containment type "S033") with one-third of the standard storage space volume are stored, the contents are stored in the unstored storage space For storage, the storage position is determined to be ``on the bottom of the storage space (i.e., the first stage)'' (At this time, the placement information is added to the stored item information to select vertical or horizontal placement. may be used). Then, the storage state information of the storage space information is updated to indicate "stored in 1/3 of the storage space".

Similarly, if the stored item (content information "N0010") stored in a container (container type "S033") with a volume of 1/3 of the standard storage space is further stored, it is stored on the bottom surface of the storage space. Since the item (N0001) is to be stored in the storage space in which the item (N0001) is stored, the storage position is determined to be "upper (ie, second stage) of the item (N0001)". Then, the storage state information of the storage space information is updated to indicate "stored in 2/3 of the storage space".

In this way, the storage position is determined, and particularly when one of the depth, width, and height of the storage space is divided by a predetermined number, execution becomes easier. In addition, as described above, it is possible to determine the storage position and calculate the remaining space in a more advanced manner by using the known packing calculation algorithm. The position may also be redetermined.

Also, if the storage space is divided into partitions that correspond to one of the storage container types, instead of storing in a common area in the storage space as in the above example, the stored items can be When storing, the storage position may be determined using the divided area identification information as the storage position information. Then, the content identification information of the content stored in the divided area identification information is linked and managed, and the residual space information is the divided area identification information that is not associated with the content, and the residual conversion container type information is stored. Corresponding container type information corresponding to divided area identification information that is not associated with an object may be used. In addition, the position of the partition may be movable, and the corresponding container type information may be changed (for example, from two "S033" to "S066", or vice versa), There is not only one corresponding containment vessel type information (for example, "S066") corresponding to each divided area identification information, but instead or in addition, a plurality of corresponding containment vessel type information ("S033" is two ) may be associated.

In this way, the storage position information generation unit 154, based on the storage container type information corresponding to the items stored in the storage space linked to the user and the storage state information indicating the storage state of the storage space, , it is possible to generate storage position information regarding the storage position of the stored item. In particular, as the containment vessel type information, the containment vessel type is specified for each predetermined volume with respect to the standard storage space volume according to the predetermined rule as described above, so that the stored items can be efficiently stored in the storage space like a puzzle. This makes it possible to store them in an orderly manner, making it easy to determine the storage position.

Based on the storage location information generated by the storage location information generation unit 154, the storage location instruction information generation unit 155 visually instructs the delivery person having the delivery person terminal 3 of the storage location of the content in the storage space. Generates storage location indication information to be used. Note that the storage position indication information generation unit 155 may be a functional unit executed by the control unit 20 by an application (including a web browser) stored in the delivery staff terminal 3 or the like. That is, the storage location information generated by the storage location information generation unit 154 is transmitted to the delivery member terminal 3 via the information transmission/reception unit 100, and stored by the control unit 20 (storage location indication information generation unit 155) of the delivery member terminal 3. Location-indicating information may be similarly generated.

Here, the storage position indication information generated by the storage position indication information generation unit 155 will be explained. The storage position indication information may be, for example, text information indicating the storage position of the content in the storage space, such as "Please store in the first stage", or it may indicate the storage position of the content in the storage space. It may be image information.

As a more specific example, the above example of the storage space identification information "0001" will be used. First, when storing an object (content information “N0001”) in an unstored storage space, the object is stored in the first stage of the storage space as the storage position indication information in the storage position indication area 910 . Image information indicating that the data is stored and text information saying "Please store in the first row" are generated and displayed (see FIG. 9).

Next, when storing an object (N0010) in the storage space in which the object (N0001) is stored on the bottom surface, the stored object (N0010) is stored in the storage position indication area 910 in the second stage of the storage space as storage location indication information. Image information indicating that an object is stored and text information "Please store in the second row" are generated and displayed (see FIG. 10). At this time, for example, as exemplified in FIG. 10, in the image information, the content (N0001) that has already been stored and the content (N0010) that is the target of the storage position instruction may differ in color and pattern. and the like may be visually different displays.

In addition, when the storage space is divided into partitions so as to correspond to one of the storage container types, instead of storing in a common area in the storage space as in the above example, the storage position instruction In an area 910, as storage position indication information, image information indicating that a content is stored in a divided area to be stored and text information "Please store in (divided area identification information)" are generated and displayed. may be

As in the above example, when using a container type obtained by dividing any of the depth, width, and height of the storage space by a predetermined number, the image information as the storage position indication information is illustrated in FIGS. However, the present invention is not limited to this, and image information showing a storage space that can be seen from two or more directions (for example, the front side of the storage space). , lateral side, and upper side, or image information in which the storage space and stored items are represented by a three-dimensional model, etc.).

<Process flow>
The flow of processing of the information processing method executed by the information processing system of the present disclosure will be described with reference to FIG. 11 . FIG. 11 is a flow chart showing an example of processing of the information processing system of FIG.

Here, a user or delivery person provided by this information processing system accesses the management server 1 using an application (including a web browser) or the like, and when using the service for the first time, performs use registration processing. Alternatively, if an account has already been obtained, the service may be made available by logging in after receiving predetermined authentication such as entering an ID and password. In place of the account, a unique application ID associated with the application downloaded to the user terminal 2 or delivery member terminal 3 may be used as user identification information (ID) to make the service available. After this login authentication, use of the service is started via an application (including a web browser) or the like.

First, in this example, the data management unit 120 (especially the delivery management unit 150) of the management server 1 generates new order identification information in the order information storage unit 125 based on the order operation on the application of the user terminal 2. , the generated order information is linked to user identification information, store information, etc., and registration is executed (S101). Note that the storage container type information set by the storage container type setting unit 151 may be stored in association with the order information at the time of registration in step S101.

Next, the delivery request management unit 152 extracts order information that satisfies predetermined conditions from among the registered order information, generates a delivery request request, and stores items indicating the type of storage container for each volume in which the product is stored. A delivery request request including at least the container type information is transmitted to the delivery member terminal 3 (S102).

Next, the delivery request management unit 152 receives the delivery request response information indicating whether or not the delivery request regarding the delivery request can be accepted from the delivery member terminal (S103). Then, the delivery person identification information of the corresponding order information is updated.

Next, the storage position information generation unit 154 stores the contents in the storage space based on the storage container type information corresponding to the items stored in the storage space linked to the user and the storage state information indicating the storage state of the storage space. generating storage position information about a storage position of the stored object, and at least one of the generated storage position information, or storage position indication information generated based on the storage position information and for indicating a storage position in a storage space; or is transmitted to the terminal of the delivery person (S104). That is, when the storage position indication information generation unit 155 is a functional unit of the management server 1, in this step S104, the storage position indication information is generated, the storage location indication information is transmitted to the delivery member terminal 3, and the storage location indication information is generated. If the information generation unit 155 is a functional unit of the user terminal 2, the storage location information may be transmitted to the delivery staff terminal 3 in step S104. If necessary, the detailed information on the product may be confirmed by operating the product information confirmation area 920 .

Next, the delivery request management unit 152 receives the collection completion information corresponding to the collection completion operation on the application of the delivery staff terminal 3, and updates the delivery status information of the order information to "delivering" (S105). For example, the collection completion information may be transmitted from the delivery staff terminal 3 by operating the collection completion transmission area 930 .

Next, the delivery request management unit 152 receives the delivery completion information corresponding to the delivery completion operation on the application of the delivery staff terminal 3, and updates the delivery status information of the order information to "delivery completed" (S106).

Here, based on the reception of the delivery completion information in this step S106, the data management unit 120 (delivery management unit 150) may execute the reward giving process to the delivery person indicated by the delivery person identification information corresponding to this order. . Reward granting processing is, for example, a reward granting process that grants a reward amount according to the reward amount (for example, the reward amount or the number of reward points) set for each order linked to the delivery member identification information (for example, the reward amount is transferred to the transfer account However, the amount of reward may be set for each containment vessel type information linked to the order, and the larger the volume indicated by the containment vessel type information, the more reward it will be. A large amount may be set. As a result, when the reward amount is set for each order, it is more advantageous for the delivery staff to accept multiple orders with a small volume, and the number of delivery staff who accept orders with a large volume is reduced. It is possible, but the reward amount is set for each containment vessel type information linked to the order. If the amount of remuneration is the same or substantially the same when one order with a volume of 2/3 is accepted, the above problem is less likely to occur. Note that the reward amount to be set is not limited to the container type information, and instead of or in addition to this, a larger reward may be set as the distance of the delivery route or the required time increases.

As described above, by stylizing and managing stored items (for example, items to be delivered) using the containment vessel type identification information, it becomes easier to grasp the overall amount of stored items, and the efficiency of various storage spaces can be improved. It is possible to provide an information processing system, a server, an information processing method, and a program that enable the storage of data.

The above-described embodiments are merely examples for facilitating understanding of the present disclosure, and are not intended to limit and interpret the present disclosure. It goes without saying that this disclosure can be modified and improved without departing from its spirit, and that this disclosure includes equivalents thereof.

1 management server 2 user terminal

Claims

transmitting a delivery request request including at least container type information indicating the type of each volume of the container for storing the item to be delivered to the delivery member terminal;
a delivery request management unit that receives, from the delivery member terminal, delivery request correspondence information indicating whether or not the delivery request related to the delivery request request is acceptable,
An information processing system characterized by:
The containment vessel type information is identifiable based on the containment vessel volume obtained by dividing the reference storage space volume by a predetermined number, with a predetermined storage space volume as a reference storage space volume.
The information processing system according to claim 1, characterized by:
The delivery request management unit generates a delivery request request by extracting order information that satisfies predetermined conditions from the order information registered according to the user's order operation.
3. The information processing system according to claim 1 or 2, characterized in that:
The condition is that the volume of the storage container indicated by the storage container type information linked to the order information is equal to or less than the volume indicated by the residual converted storage container type information corresponding to the remaining space of the storage space linked to the delivery person. ,
4. The information processing system according to claim 3, characterized by:
The condition is that the weight information included in the order information is within the load capacity information of the storage space linked to the delivery person,
5. The information processing system according to claim 3 or 4, characterized in that:
The conditions are that the controlled temperature zone information included in the order information conforms to the manageable temperature zone information of the storage space linked to the delivery person;
6. The information processing system according to any one of claims 3 to 5, characterized in that:
When the delivery request management unit determines that the delivery request has been completed, the delivery request management unit gives a reward to the delivery person based on the reward amount set for each container type information linked to the order information.
7. The information processing system according to any one of claims 3 to 6, characterized in that:
The reward amount is set larger as the capacity indicated by the containment vessel type information increases.
8. The information processing system according to claim 7, characterized by:
transmitting a delivery request request including at least container type information indicating the type of each volume of the container for storing the item to be delivered to the delivery member terminal;
a delivery request management unit that receives, from the delivery member terminal, delivery request correspondence information indicating whether or not the delivery request related to the delivery request request is acceptable,
A server characterized by:
a step of transmitting a delivery request request including at least storage container type information indicating the type of storage container for each volume of the storage container for storing the delivery item to the delivery staff terminal;
a step of receiving delivery request response information indicating acceptance or rejection of the delivery request related to the delivery request request from the delivery member terminal;
is executed by a delivery request management unit.
a step of transmitting a delivery request request including at least storage container type information indicating the type of storage container for each volume of the storage container for storing the delivery item to the delivery staff terminal;
a step of receiving delivery request response information indicating acceptance or rejection of the delivery request related to the delivery request request from the delivery member terminal;
is executed by the delivery request management unit.