WO2022176514A1 - Information processing system, and information processing method - Google Patents

Abstract

An information processing system (10) comprises a position acquisition unit (72a) that acquires position information about a plurality of users staying inside a space, an identification unit (72b) that identifies the utilization of a plurality of areas inside the space on the basis the acquired position information, an output unit (72c) that outputs survey information to a mobile terminal (60) carried by each of the plurality of users and thereby surveys the plurality of users regarding the use of the plurality of areas, and an acquisition unit (72d) that acquires a plurality of user responses to the survey input into the mobile terminal (60) as response information.

Description

Information processing system and information processing method

The present invention relates to an information processing system and an information processing method.

In recent years, harmony with the environment and society has become an important factor in spatial design. For example, as a space design that incorporates nature without destroying surrounding rivers or forests, rooftop greening or parks are known. Also in urban areas, spatial design is required to harmonize with the surrounding landscape. This kind of space design focuses on the people who stay in the space and aims to enable people to live lively. In addition, in recent offices, space designs that consider work-life balance can be seen.

By the way, due to the recent global epidemic of infectious diseases, workplaces are diversifying, and there are cases where satellite offices, shared offices, cafes, or homes are used as workplaces. With the diversification of workplaces, there is a demand for space designs that match the characteristics of the workplace.

As a technique for supporting such spatial design, Patent Document 1 describes the usage situation in the current analysis target area necessary for proposing a new configuration or reconfiguration of the analysis target area such as an office. An area usage analysis system that outputs information is disclosed.

JP 2012-118727 A

The present invention provides an information processing system and an environment control method that can collect useful information for space design.

An information processing system according to an aspect of the present invention includes a position acquisition unit that acquires position information of a plurality of users staying in a space, and uses a plurality of areas in the space based on the acquired position information. a specifying unit that specifies a situation; an output unit that outputs questionnaire information to an information terminal possessed by each of the plurality of users to conduct a questionnaire regarding use of the plurality of areas to the plurality of users; and the information terminal. and an obtaining unit that obtains, as reply information, the plurality of users' replies to the questionnaire, which are input to the questionnaire.

An information processing method according to an aspect of the present invention includes a position acquisition step of acquiring position information of a plurality of users staying in a space; It includes a specifying step of specifying a situation, and an acquiring step of acquiring response information indicating responses of at least some of the plurality of users to a questionnaire regarding use of the plurality of areas.

A program according to one aspect of the present invention is a program for causing a computer to execute the information processing method.

The information processing system and information processing method according to one aspect of the present invention can collect useful information for space design.

FIG. 1 is a block diagram showing the functional configuration of an information processing system according to an embodiment. FIG. 2 is a flowchart of a specific example of area information collection operation of the information processing system according to the embodiment. FIG. 3 is a diagram showing a first example of a questionnaire screen displayed on the mobile terminal. FIG. 4 is a diagram showing a second example of the questionnaire screen displayed on the mobile terminal. FIG. 5 is a diagram showing a third example of the questionnaire screen displayed on the mobile terminal. FIG. 6 is a diagram showing an example of the area information display screen displayed on the information terminal. FIG. 7 is a flow chart showing an example of the operation when a questionnaire is given based on usage status. FIG. 8 is a sequence diagram of a specific example of the layout change proposal operation of the information processing system according to the embodiment. FIG. 9 is a sequence diagram of a specific example of zoning in the information processing system according to the embodiment.

Hereinafter, embodiments will be described with reference to the drawings. It should be noted that the embodiments described below are all comprehensive or specific examples. Numerical values, shapes, materials, components, arrangement positions of components, connection modes, steps, order of steps, and the like shown in the following embodiments are examples, and are not intended to limit the present invention. Further, among the constituent elements in the following embodiments, constituent elements not described in independent claims will be described as optional constituent elements.

It should be noted that each figure is a schematic diagram and is not necessarily strictly illustrated. Moreover, in each figure, the same code|symbol is attached|subjected to substantially the same structure, and the overlapping description may be abbreviate|omitted or simplified.

(Embodiment)
[Constitution]
An information processing system according to an embodiment will be described below. FIG. 1 is a block diagram showing the functional configuration of an information processing system according to an embodiment.

Specifically, the information processing system 10 includes a sensor group 30, a device group 40, a controller 50, a plurality of mobile terminals 60 (only one is shown in FIG. 1), a server device 70, and an information terminal 80. Prepare. Also shown in FIG. 1 are a first external system 81 , a second external system 82 and a third external system 83 . A first external system 81 , a second external system 82 , and a third external system 83 may be included in the information processing system 10 . The controller 50, mobile terminal 60, server device 70, information terminal 80, first external system 81, second external system 82, and third external system 83 communicate with each other through a wide area communication network 90 such as the Internet. can be done.

In the following embodiments, the server device 70 is a server used by the operator A, the facility 20 is an office building used by the operator B, and the user of the space in the facility 20 is the operator B is explained as being an employee belonging to The sensor group 30 and the device group 40 arranged in the facility 20 are provided by the operator A, for example. Although only one facility 20 is illustrated in FIG. 1 , the information processing system 10 may target a plurality of facilities 20 .

The server device 70 can identify the usage status of multiple areas in the space by sensing using the sensor group 30 and the like. In other words, the server device 70 can specify the usage status of multiple areas. Note that the facility 20 is, for example, a free-address office, and the user can select which of a plurality of areas to work on.

In addition, the server device 70 can conduct a questionnaire regarding the use of the space within the facility 20 and collect responses to the questionnaire. Specifically, the server device 70 conducts a questionnaire by outputting questionnaire information to the mobile terminal 60 possessed by the user who uses the space, and acquires answers to the questionnaire input to the mobile terminal 60 as answer information. As a result, the business operator A (or the administrator of the other facility 20) can save the trouble of manually conducting the questionnaire to the users and obtaining the answers.

In this way, the server device 70 can collect responses to questionnaires regarding space usage and space usage. That is, the information processing system 10 has a function as an information collection system. Such information is useful for space design, and the information processing system 10 can support space design by presenting the collected information.

In addition, based on the information collected by the server device 70, the business operator A can generate layout change proposals for multiple areas in the space and propose them to the business operator B. When the approval of the business operator B is obtained, the business operator A can use the server device 70 to place an order for the construction work for implementing the layout change plan. That is, the information processing system 10 has a function as a space proposal system.

The information processing system 10 can also perform a zoning operation that forms a plurality of areas in a space by unifying at least one of the light environment and the sound environment for each area. In other words, the information processing system 10 also functions as a spatial zoning system.

Each component of the information processing system 10 will be specifically described below. First, the sensor group 30 will be described. The sensor group 30 is composed of a plurality of sensors arranged in the facility 20 and performs sensing of the environment within the facility 20 or the person located within the facility 20 . The sensor group 30 includes an air quality sensor 30a, a brightness sensor 30b, a noise sensor 30c, an LPS (Local Positioning System) 30d, an odor sensor 30e, a biosensor 30f, and a camera 30g. Although only one of each sensor is illustrated in FIG. 1, the sensor group 30 may include two or more of each sensor.

The air quality sensor 30a is a sensor that senses air quality data within the facility 20. The air quality here includes temperature, humidity, carbon dioxide concentration, fine particle concentration, hypochlorous acid concentration, and the like. That is, the air quality sensor 30a includes a temperature sensor, a humidity sensor, a carbon dioxide concentration sensor, a fine particle concentration sensor, a hypochlorous acid concentration sensor, an air ion counter, a differential electric mobility measuring device, an electron spin resonance device, and the like. is included.

The brightness sensor 30b senses brightness data (specifically, illuminance, etc.) within the facility 20. The brightness sensor 30b is implemented by, for example, a photoelectric conversion element such as a photodiode.

The noise sensor 30c senses noise data (specifically, noise level) in the facility 20. The noise sensor 30c is realized by a microphone or the like.

The LPS 30d is a system that measures the current position of a transmitter based on the signal reception strength in short-range wireless communication between a plurality of wireless communication devices distributed within the facility 20 and the transmitter owned by the user. be. Near-field wireless communication is based on communication standards such as Bluetooth (registered trademark), for example. The LPS 30d can output position data (position information) indicating the current position of the transmitter. Position information is, in other words, coordinate information. In the following embodiments, a general-purpose terminal such as the portable terminal 60 used by the user is used as a transmitter, but the transmitter may be a dedicated device (wireless tag, etc.) for the LPS 30d.

It should be noted that the LPS 30d acquires identification information (unique information) from the mobile terminal 60, and transmits the location information (coordinate information) including the identification information to the server device 70. At the time of user registration, which will be described later, the identification information is associated with the user's personal information and stored in the storage unit 73 of the server device 70 as user registration information. By referring to the identification information and the user registration information, the server device 70 can identify which user is where.

The odor sensor 30e senses odor data within the facility 20. The odor sensor 30e is implemented by, for example, a semiconductor gas sensor having an element whose resistance value changes in response to odor.

The biosensor 30f senses the user's vital data without contact. The biosensor 30f includes a body temperature sensor, a pulse wave sensor, a respiration sensor, a body motion sensor, and the like.

The camera 30g is, in other words, an image sensor that captures an image (still image or moving image) inside the facility 20 and outputs image data of the captured image.

Next, the device group 40 will be explained. The equipment group 40 is composed of a plurality of equipment arranged in the facility 20 and controlled by the controller 50 . The device group 40 includes a lighting device 40a, a ventilation device 40b, an air conditioner 40c, a sterilization device 40d, a video device 40e, an audio device 40f, and the like. Although only one device is illustrated in FIG. 1, the device group 40 may include two or more of each device. Although not shown, the device group 40 may include OA devices such as a copier, a FAX, and a multifunction device having a copy function and a FAX function.

The lighting device 40a illuminates the interior (room) of the facility 20. The lighting device 40a is, for example, a base light, but may also be a ceiling light, a downlight, a pendant light, a spotlight, a bracket light, or the like. Also, the lighting device 40 a may be a device that illuminates the outside (outdoor) of the facility 20 .

The ventilation device 40b is a device that ventilates the space within the facility 20. The ventilator 40b is, for example, a total heat exchanger (ERV: Energy Recovery Ventilator), but may be a ventilator that does not involve heat exchange, such as a ventilation fan.

The air conditioner 40c is an air conditioner that adjusts the temperature of the space within the facility 20. The air conditioner 40c is an air conditioner capable of adjusting the temperature of the air sent from the air conditioner 40c by having a heat exchanger (not shown) and the like.

The sterilization device 40d is a device that sterilizes the air in the space within the facility 20. The sterilization device 40d sterilizes the air in the space within the facility 20, for example, by releasing mist of hypochlorous acid water into the space. The strength of sterilization is adjusted, for example, by the amount (concentration) of the hypochlorous acid water mist released into the space.

Note that the sterilization device 40d may sterilize the air in the space by collecting the air in the space, sterilizing the collected air with hypochlorous acid water, and discharging it into the space. Also, the sterilization device 40d may be a device that sterilizes the air in the space by means other than hypochlorous acid water, such as ozone. In addition, sterilization means reducing the effectiveness of infectious substances such as viruses or bacteria, and means, for example, reducing the number of infectious substances.

In addition, the sterilization device 40d may sterilize the air in the space by releasing charged fine water particles into the space. In this case, the sterilization device 40d generates nanometer-sized charged fine water particles containing hydroxyl radicals by supplying water to the discharge electrode and electrostatically atomizing the water. Further, the sterilization device 40d may sterilize the air in the space by emitting positive and negative air ions into the space. In this case, the sterilization device 40d emits ions into the air by corona discharge or plasma discharge, and combines the ions with components in the air to generate active species.

The video device 40e presents the video to the user in the facility 20. The video device 40e is, for example, a display device realized by a display panel such as a liquid crystal panel or an organic EL panel, but may be a projector that projects an image.

The audio equipment 40f presents sounds to the users in the facility 20. The audio device 40f is, for example, a speaker device fixedly arranged in the facility 20, but may be a smart speaker or the like.

Next, the controller 50 will be explained. Controller 50 is a local controller capable of communicating with sensors 30 and devices 40 through a local communication network. The controller 50 acquires sensing data obtained by sensing by the sensor group 30 and device data indicating the operating state of the device group 40 in real time through the local communication network. The controller 50 also transmits the acquired sensing data and equipment data to the server device 70 in real time. Here, real-time does not have a strict meaning, but means substantially real-time.

Also, the controller 50 controls (actuates) the device group 40 based on control commands obtained from the server device 70, for example. Although one controller 50 is provided in the facility 20, a plurality of controllers 50 may be provided. Further, if the server device 70 can directly communicate with the sensor group 30 and the device group 40, the controller 50 may be omitted.

Next, the mobile terminal 60 will be explained. The mobile terminal 60 is a mobile information terminal used by a user. The mobile terminal 60 is, for example, a smart phone, a tablet terminal, or a notebook personal computer. The mobile terminal 60 also has a positioning module compatible with GPS (Global Positioning System) or the Quasi-Zenith Satellite System, etc., and can transmit position information indicating the current position of the mobile terminal 60 to the server device 70 .

Next, the server device 70 will be explained. The server device 70 is a cloud server provided outside the facility 20 . The server device 70 acquires sensing data obtained from the sensor group 30 via the controller 50 . The server device 70 also controls the device group 40 via the controller 50 . The server device 70 includes a communication section 71 , an information processing section 72 and a storage section 73 .

The communication unit 71 is a communication circuit for the server device 70 to communicate with other devices through the wide area communication network 90 . The communication performed by the communication unit 71 may be wireless communication or wired communication. The communication standard for communication performed by the communication unit 71 is not particularly limited either.

The information processing section 72 performs information processing for controlling the device group 40 . The information processing section 72 is specifically implemented by a microcomputer or processor. The information processing section 72 has, as functional components, a position acquisition section 72a, a specification section 72b, an output section 72c, an acquisition section 72d, a presentation section 72e, and a zoning control section 72f. The functions of the position acquisition unit 72a, the identification unit 72b, the output unit 72c, the acquisition unit 72d, the presentation unit 72e, and the zoning control unit 72f are stored in the storage unit 73 by the microcomputer or processor that constitutes the information processing unit 72, for example. It is implemented by executing a computer program written as Details of the functions of the position acquisition unit 72a, the identification unit 72b, the output unit 72c, the acquisition unit 72d, the presentation unit 72e, and the zoning control unit 72f will be described later.

The storage unit 73 is a storage device that stores various information necessary for the above information processing, the above computer programs, and the like. The storage unit 73 is implemented by, for example, an HDD (Hard Disk Drive), but may be implemented by a semiconductor memory.

Next, the information terminal 80, the first external system 81, the second external system 82, and the third external system 83 will be explained. The information terminal 80 is an information terminal operated by a business operator A (more specifically, an employee a belonging to the business operator A) to access the server device 70 . The information terminal 80 is a stationary information terminal such as a personal computer, but may be a portable information terminal such as a smart phone or a tablet terminal.

The first external system 81 is a computer system (server system) used by architectural design business operators. The architectural design firm generates a specific layout change proposal that embodies the layout change proposal sent from the server device 70 to the first external system 81 . The generated layout change proposal is transmitted from the first external system 81 to the server device 70 .

The second external system 82 is a computer system (server system) used by business operator B (the business operator who uses facility 20 as an office building). Business operator B can receive a proposal for a specific layout change plan via the second external system 82 .

The third external system 83 is a computer system (server system) used by the construction company. When the company A obtains the approval of the company B for the layout change concrete plan, the company A uses the server device 70 to request the third external system 83 to perform the construction work. A construction business operator can receive an order for construction work via the third external system 83 .

[Specific example of area information collection operation]
Next, a specific example of the area information collecting operation of the information processing system 10 will be described. FIG. 2 is a flowchart of a specific example of area information collection operation of the information processing system 10 . Area information is various types of information (acquired or specified information) collected by the information processing system 10 .

It should be noted that a plurality of users are registered for use of the information processing system 10 in advance, and the location information of the plurality of users is collected together with the identification information of the users (that is, the information on when and where the users were is collected). to be done). By performing user registration in this manner, the server device 70 can identify which user is where in the facility 20, and can communicate with the portable terminals 60 possessed by a plurality of users. can be done.

First, the position acquisition unit 72a acquires the position information of multiple users staying in the space within the facility 20 (S11). Specifically, the position acquisition unit 72a acquires position information of a plurality of users from the LPS 30d. The LPS 30 d measures the positions of the mobile terminals 60 possessed by a plurality of users and transmits position information indicating the measured positions to the controller 50 . The controller 50 transmits the position information to the server device 70 , and the position acquisition section 72 a acquires the position information via the communication section 71 . The location information is acquired periodically, and the acquired location information is stored in the storage unit 73 with a time stamp.

Note that the position acquisition unit 72a may acquire the position information of the mobile terminals 60 from each of the plurality of mobile terminals 60 possessed by the plurality of users. As described above, the mobile terminal 60 has a positioning module and can transmit location information indicating the current location of the mobile terminal 60 to the server device 70 . Also in this case, the acquired position information is accumulated in the storage unit 73 . Further, in terms of macroscopic position information, the position acquisition unit 72a may acquire, as position information, which mobile phone base station the mobile terminal 60 is connected to.

Next, the identifying unit 72b identifies the usage status of multiple areas in the space (S12). Area coordinate information indicating coordinate ranges of a plurality of areas in space is stored in advance in the storage unit 73 . The specifying unit 72b can specify the number of users who use each area as the usage status based on the position information and the area coordinate information. The specified usage status is stored in the storage unit 73 with a time stamp.

Next, the acquisition unit 72d acquires environmental information in multiple areas (S13). Specifically, the acquiring unit 72d acquires air quality data from the air quality sensor 30a, brightness data from the brightness sensor 30b, noise data from the noise sensor 30c, and smell data from the smell sensor 30e as environmental information. do. Each of the air quality data, brightness data, noise data, and odor data is transmitted from each sensor to the controller 50 . The controller 50 transmits air quality data, brightness data, noise data, and odor data to the server device 70, and the acquisition unit 72d acquires these data as environmental information via the communication unit 71. Further, the acquiring unit 72d may acquire the congestion degree of each of the plurality of areas based on the location information of the plurality of users acquired in step S11, and the environment information includes the congestion degree. Acquisition of a plurality of environmental information is performed periodically, for example, and the acquired environmental information is accumulated in the storage unit 73 with a time stamp.

Next, the output unit 72c outputs the questionnaire information to the mobile terminals 60 possessed by the users to conduct a questionnaire regarding the usage of the multiple areas to the multiple users (S14). More specifically, the questionnaire information is transmitted to mobile terminal 60 by communication unit 71 . The questionnaire information may be transmitted in real time while the user is using the area, or may be transmitted at intervals such as at the end of the day.

Upon receiving the questionnaire information, the mobile terminal 60 displays the questionnaire screen. FIG. 3 is a diagram showing a first example of the questionnaire screen displayed on the mobile terminal 60. As shown in FIG. As shown in FIG. 3, the questionnaire asks, for example, the reasons for using the area (concentration, motivation, vitality, relaxation, calmness, not getting sleepy, etc.). In addition, as shown in FIG. 3, the questionnaire may be provided with columns for free description.

In addition, the questionnaire may ask about the state of the users who are using the area. FIG. 4 is a diagram showing a second example of the questionnaire screen displayed on the mobile terminal 60. As shown in FIG. On the questionnaire screen shown in FIG. 4, the state of the user is selected from a plurality of levels. It should be noted that the user's status may also be a free-form description.

Also, the questionnaire information is transmitted to the mobile terminals 60 of users who use the area, but it may be transmitted to users who do not use the area. FIG. 5 is a diagram showing a third example of the questionnaire screen displayed on the mobile terminal 60. As shown in FIG. As shown in FIG. 5, the questionnaire asks, for example, the reasons for not using the area (cannot concentrate, lack motivation, feel energized, cannot relax, feel impatient, feel sleepy, etc.).

Next, the acquisition unit 72d acquires the responses of a plurality of users to the questionnaire input to the mobile terminal 60 as response information (S15). More specifically, the reply information is received by the communication section 71 . As described above, the response information includes user status information indicating the user status, responses from users who used the area (reasons for using the area, etc.), and responses from users who did not use the area (did not use the area). reasons). The obtained answer information is stored in the storage unit 73 with a time stamp.

　In addition, the answer information may include the user's attribute information. The user's attribute information is specifically the user's age (age), gender, title, occupation, etc., and is input to the mobile terminal 60 by the user. If the user's attribute information is registered as part of the personal information at the time of the above user registration, the user's attribute information and the answer information can be linked even if the answer information does not contain the attribute information. can be done.

Next, the acquisition unit 72d acquires a presentation request for area information (S16). Specifically, the area information presentation request is transmitted from the information terminal 80 in response to an operation on the information terminal 80 and received by the communication unit 71 . In the information presentation request, the period to be presented (date, time zone, season, etc.), the presentation format (areas with many users (or areas with few users), and the number of users in each area ) is specified.

Next, the output unit 72c selects or processes the area information according to the acquired presentation request, and outputs it to the information terminal 80 as presentation information (S17). More specifically, the presentation information is transmitted to the information terminal 80 by the communication section 71 . As a result, a display screen as shown in FIG. 6 is displayed on the display section of the information terminal 80 . FIG. 6 is a diagram showing an example of the area information display screen displayed on the display unit of the information terminal 80. As shown in FIG. In the example of FIG. 6, the ratio of the number of users in three areas (areas A to C) during the presentation target period and environmental information (average temperature, etc.) during the target period are displayed.

Also, it is possible to display answer information (questionnaire results) on the display unit of the information terminal 80. If the answer information is associated with the user's attribute information, it is possible to display the answer information filtered by the attribute information. Note that it is also possible to tally and display the number of users in the three areas according to user attribute information. When the answer information includes answers of free-form expressions, the answers may be aggregated and presented after being subjected to natural language analysis.

Note that when both the answer of the user who used the area and the answer of the user who did not use the area are included in the answer information, the presentation unit 72e selects an item with a large difference (for example, a large difference in concentration). may be presented.

As described above, the information processing system 10 collects, as area information, the usage status of a plurality of areas included in the space within the facility 20, the environment of the plurality of areas, responses to user questionnaires, and the like, and stores them in a database. can do. In addition, the information processing system 10 can present area information in response to a request from the operator A. FIG. By referring to the display screen as shown in FIG. 6, the employee a belonging to the business operator A can estimate the number of users and their factors, and can think of a proposal for changing the space. In other words, the information processing system 10 can support the business operator A in designing the space in the facility 20 (suggesting improvement of the space to the business operator B).

For example, employee A can create a proposal to change the layout of multiple areas (ratio of floor area of each of multiple areas) and present it to business operator A. In addition, since the display screen includes the environmental information, the employee a can propose noise countermeasures, heat insulation, and the like in a plurality of areas. The employee a can make a proposal regarding the control of the equipment group 40 (such as a proposal to lower the set temperature of the air conditioning equipment 40c that air-conditions the area A). In other words, the space change plan includes a layout change plan, a construction plan, a control change plan for the equipment group 40, and the like.

The questionnaire information may be output when the usage status specified by the specifying unit satisfies a predetermined requirement. FIG. 7 is a flow chart showing an example of the operation when a questionnaire is given based on usage status.

First, the position acquisition unit 72a acquires position information of multiple users staying in the space within the facility 20 (S21), and the specifying unit 72b specifies the usage status of multiple areas within the space (S22). The processing of steps S21 and S22 is the same as the processing of steps S11 and S12.

Next, the output unit 72c determines whether the usage status acquired in step S22 satisfies a predetermined requirement (S23). The predetermined requirement is, for example, that the plurality of areas include an area where the number of users using the area is less than a predetermined number (that is, there is an unpopular area). In other words, the predetermined requirement is a requirement indicating the high necessity of the improvement proposal described above. Note that the predetermined requirement may be that the plurality of areas include an area where the number of users using the area is greater than a predetermined number (that is, there is a popular area).

When the output unit 72c determines that the usage status does not satisfy the predetermined requirements (No in S23), it does not output the questionnaire information. On the other hand, when the output unit 72c determines that the usage status satisfies the predetermined requirements (Yes in S23), it outputs questionnaire information to conduct a questionnaire regarding the use of multiple areas to multiple users (S24). The processing of step S24 is basically the same as the processing of step S14.

For example, assume that the plurality of areas are areas A to C, and only area C satisfies the above-described predetermined requirements (has a small number of users). In this case, the output unit 72c may output the questionnaire information only to the mobile terminals 60 of the users who used the area C, or output the questionnaire information only to the mobile terminals 60 of the users who did not use the area C. good too. Moreover, the output unit 72c may output the questionnaire information to the mobile terminals 60 of all the users regardless of whether or not the area C is used. If the questionnaire information is output to the mobile terminals 60 of users who have used area C, it is possible to collect information about the reasons for using area C, and the questionnaire information is sent to the mobile terminals 60 of users who have not used area C. If output, it is possible to collect information about the reason why area C was not used.

In this way, the information processing system 10 outputs questionnaire information when the usage situation satisfies a predetermined requirement, so that it is possible to conduct a questionnaire when there is a high need for improvement proposals.

[Specific example of layout change proposal operation]
Next, a specific example of the layout change proposal operation of the information processing system 10 will be described. FIG. 8 is a sequence diagram of a specific example of the layout change proposal operation of the information processing system 10 .

Employee a who belongs to business operator A prepares a plan for changing the layout of the space in facility 20 while referring to the display screen shown in FIG. 6 (S31). Specifically, the employee a can create a layout change proposal on the server device 70 by operating the information terminal 80 . The layout change proposal is information indicating an outline of the layout change.

It should be noted that the specifying unit 72b may perform the following processing in order to assist employee a in creating a layout change proposal.

For example, the specifying unit 72b may specify (calculate) how the sizes of the multiple areas should be changed based on the usage status of the multiple areas specified in step S12. Specifically, the specifying unit 72b extracts an area with a relatively large number of users from among the plurality of areas, and specifies how much the extracted area should be reduced. Alternatively, the specifying unit 72b extracts an area with a relatively large number of users from among the plurality of areas, and specifies how much the extracted area should be expanded. The specifying unit 72b, for example, calculates the population density (the number of users per unit area) in each area, and specifies the floor area of each area such that the population density is uniform.

When how the sizes of the plurality of areas should be changed is specified by the specifying unit 72b and presented by the presentation unit 72e, the information processing system 10 allows the employee a to create a layout change proposal. can support that.

Further, based on the position information acquired in step S11, the specifying unit 72b determines the area in which the user staying in one of the plurality of areas stayed before staying in the one area and the area in which the user stayed before staying in the one area. After staying in one area, at least one of the areas in which the user stayed may be identified. That is, the specifying unit 72b may specify how the user changes the area (what kind of tendency there is in changing the area). When information indicating how the user changes the area is presented by the presentation unit 72e in this way, the information processing system 10 allows the employee a to , and layout of passages connecting multiple areas).

Next, the output unit 72c of the server device 70 outputs the generated layout change proposal to the first external system 81 (S32). More specifically, the layout change proposal is transmitted to the first external system 81 by the communication unit 71 . The layout change proposal may include the answer information acquired in step S15.

The first external system 81 receives the layout change proposal. An employee belonging to the design company using the first external system 81 refers to the received layout change proposal (which may include reply information), and makes a specific proposal for the layout of the space in the facility 20. Create (S33). The concrete plan is a materialization of the layout change plan received in step S32. The specific plan includes drawing data of the layout after the change. The drawing data is specifically BIM (Building Information Modeling) data (in other words, three-dimensional CAD (Computer-Aided Design) data).

Next, the first external system 81 transmits the generated specific plan to the server device 70 (S34). The proposed layout change may include answer information.

The acquisition unit 72d of the server device 70 acquires the concrete plan from the first external system 81. More specifically, the concrete plan is received by the communication unit 71 .

Next, the output unit 72c of the server device 70 outputs the acquired specific plan to the second external system 82 (S35). More specifically, the concrete plan is transmitted to the second external system 82 by the communication unit 71 . As described above, the second external system 82 is the system used by operator B. In other words, business operator A proposes a specific plan to business operator B.

The second external system 82 receives the concrete plan. When an employee belonging to the business operator B approves the concrete plan (requests a layout change according to the concrete plan), the second external system 82 transmits approval information indicating approval of the concrete plan to the server device 70 . (S36). Although not shown, an employee belonging to the business operator B, if there is a request for correction of the concrete plan, communicates with the design company to try to correct the concrete plan. At this time, the first external system 81 and the second external system 82 transmit and receive information via the server device 70 .

The acquisition unit 72d acquires the approval information from the second external system 82. More specifically, the approval information is received by communication section 71 .

Based on the acquired approval information, the output unit 72c outputs the construction request information for realizing the concrete plan to the third external system 83 (S37). More specifically, the construction request information is transmitted to the third external system 83 by the communication section 71 . The third external system 83 is a system used by construction companies. In other words, the business operator A requests the construction business operator to construct the facility 20 . The construction request information includes the final drawing data approved by the business operator B.

In this way, worker A uses the information processing system 10 to request the design company to prepare a specific proposal for layout change, propose the layout change to company B, and submit the construction work to the construction company. can be requested. In other words, the information processing system 10 can support everything from layout change proposals to construction work.

[Specific example of zoning operation]
In the specific example of the layout change proposal operation, the layout inside the facility 20 is finally physically changed due to construction work, but the information processing system 10 changes at least one of the lighting device 40a and the audio device 40f. By controlling, the space in the facility 20 can also be divided into a plurality of areas. Hereinafter, such a method is also described as zoning.

In zoning, for example, a large number of lighting devices 40a are installed on the ceiling of the facility 20 or the like. The zoning control unit 72f of the server device 70 controls a large number of lighting devices 40a to change the brightness and intensity of the light emitted by the lighting devices 40a, such as incandescent color in the area A in the facility 20 and daylight white in the area B. The space in the facility 20 is divided into a plurality of areas according to the color temperature. That is, in the space, the brightness and color temperature (that is, the light environment) of the light emitted by the lighting device 40a are unified for each area.

According to such zoning, the information processing system 10 can dynamically change the layout of a plurality of areas by changing how the many lighting devices 40a emit light.

Note that the information processing system 10 can also dynamically change the layout of the multiple areas by changing the sound content reproduced by the multiple audio devices 40f. In other words, zoning may be performed using the audio equipment 40f, or may be performed using at least one of the lighting equipment 40a and the audio equipment 40f.

For example, many acoustic devices 40f are installed on the ceiling of the facility 20. The zoning control unit 72f controls a large number of audio devices 40f, so that natural sounds are played in area A in the facility 20, and jazz is played in area B. A space within the facility 20 can be divided into a plurality of areas. In this case, in the space, the sound content (that is, the sound environment) emitted by the audio equipment 40f is standardized for each area. Note that the acoustic device 40f having directivity is suitable for zoning.

A specific example of the zoning operation of the information processing system 10 will be described below. FIG. 9 is a sequence diagram of a specific example of the zoning operation of the information processing system 10. As shown in FIG.

Employee a belonging to business operator A performs an operation to change the layout of a plurality of areas while referring to the display screen shown in FIG. 6 above. When receiving such an operation (S41), the information terminal 80 transmits a layout change command to the server device 70 (S42).

The acquisition unit 72d of the server device 70 acquires the change command from the information terminal 80. More specifically, the change command is received by the communication section 71 . The zoning control unit 72f changes the layout of the multiple areas based on the acquired change command (S43). The zoning control unit 72f specifically controls at least one of the lighting device 40a and the audio device 40f to change the layout of the multiple areas to the layout specified in the change command. At least one of the lighting device 40a and the audio device 40f is controlled via a controller.

As described above, the specifying unit 72b can specify (calculate) how the sizes of the multiple areas should be changed based on the usage status of the multiple areas specified in step S12. . The zoning control unit 72f may automatically change the layout of a plurality of areas according to the identification result of the identification unit 72b without receiving an instruction from the employee a (a change instruction from the information terminal 80).

Thus, the employee a can change the layout of multiple areas in the facility 20 by controlling at least one of the lighting device 40a and the audio device 40f via the information processing system 10. That is, the information processing system 10 can implement zoning.

[Modification]
In the above embodiment, the facility 20 is an office building, and the space is a space within the office building. However, facility 20 is not limited to an office building, but may be other workplaces such as shared offices or satellite offices. The facility 20 may also be a commercial facility, an educational institution (such as a school), a hospital, an art museum, a museum, a factory, a warehouse, a concert hall, a stadium, or the like. That is, the space may be the space within these facilities 20 . Also, the space may be a space in a transportation system (moving body) such as a bus, a train, or a taxi.

Here, if the facility 20 is a commercial facility, in the layout change proposal operation, the acquisition unit 72d further acquires information on earnings in a plurality of areas (a plurality of shops in the commercial facility), and the presentation unit 72e acquires You may present information about your earnings. For example, POS information indicating the sales status of goods (inventory, sales, unit price of goods, etc.) in each of a plurality of areas is acquired. The POS information is provided from the second external system 82 to the server device 70, for example.

By acquiring and presenting information on earnings in a plurality of areas in this way, employee a can create a plan for changing the layout, etc., taking into consideration the information on earnings in a plurality of areas.

In the above-described embodiment, the layout change proposal and the like are created by the employee a, but part or all of the layout change proposal and the like may be generated by the server device 70 (information processing section 72). . For example, some or all of the layout change proposals may be generated by AI (Artificial Intelligence) based on the usage status of multiple areas and answer information.

Further, in the above embodiment, the information described as being obtained as answer information may be obtained by sensing by the sensor group 30. For example, the user's state (for example, whether the user is concentrating or not) may be acquired (estimated) from biometric data output by the biosensor 30f, image data output by the camera 30g, and the like.

The information processing system 10 may also acquire (estimate) the user's mental state. The information processing system 10 (information processing section 72 ) can estimate the user's pulse level based on the image obtained by the image sensor (camera) provided in the mobile terminal 60 . In estimation of the pulse level based on the image, if the blood flow accompanying the pulse change is large, the reflection of light from the user's body surface (blood vessels) decreases, and conversely, if the blood flow is small, the reflection of light from the user's body surface increases. It is based on the relationship that The information processing system 10 can estimate the user's mental state (mental data) from fluctuations in the pulse level. In estimating the mental state of the user, if the fluctuation in the pulse level is large, the activity of the autonomic nervous system is high, and it is estimated that the user's mental state is good. It is presumed that there is a possibility that there is a problem with the condition of If the mental states of the users located in a plurality of areas of the space are presented to the worker a, the worker a can create a layout change plan or the like in consideration of the mental states of the users.

In addition, the information (data) described as being obtained by sensing in the above embodiments may be obtained as answer information. For example, the temperature, humidity, brightness, noise level, odor, and degree of congestion in each of a plurality of areas may be acquired as answer information (that is, user's subjective evaluation results).

[Effects, etc.]
As described above, the information processing system 10 includes the position acquisition unit 72a that acquires the position information of multiple users staying in the space, and the usage status of multiple areas in the space based on the acquired position information. and an output unit 72c that conducts a questionnaire regarding the use of a plurality of areas to a plurality of users by outputting questionnaire information to the mobile terminals 60 possessed by each of the plurality of users, and to the mobile terminals 60 and an acquisition unit 72d that acquires, as answer information, responses to the input questionnaire from a plurality of users.

Such an information processing system 10 can collect useful information for space design.

Also, for example, the output unit 72c outputs the questionnaire information when the specified usage status satisfies a predetermined requirement.

Such an information processing system 10 can conduct questionnaires when there is a high need for improvement in multiple areas.

Also, for example, the answer information includes attribute information for each of multiple users.

Such an information processing system 10 can acquire attribute information of multiple users as useful information for spatial design.

Also, for example, the answer information includes user status information indicating the status of each user when each of the multiple users is using multiple areas.

Such an information processing system 10 can acquire user status information as useful information for space design.

Also, for example, the acquisition unit 72d further acquires environment information in a plurality of areas.

Such an information processing system 10 can acquire environmental information as useful information for spatial design.

Also, for example, the acquisition unit 72d further acquires information on earnings in a plurality of areas.

Such an information processing system 10 can acquire information on earnings in multiple areas as useful information for spatial design.

Also, for example, the response information includes, for each of a plurality of areas, responses from users who used the area and responses from users who did not use the area.

Such an information processing system 10 includes, for each of a plurality of areas, answers from users who used the area and answers from users who did not use the area, as useful information for spatial design. Answer information can be acquired.

Also, for example, the answer information includes at least one of the reason for using the area and the reason for not using the area for each of the multiple areas.

Such an information processing system 10 provides, for each of a plurality of areas, an answer including at least one of the reason for using the area and the reason for not using the area, as useful information for spatial design. Information can be obtained.

In addition, for example, the output unit 72c further outputs a proposed change regarding the space created based on the usage status of the specified areas and the acquired answer information.

Such an information processing system 10 can propose changes to the space design based on the collected information useful for the space design.

Also, for example, the change proposal is a change proposal for the layout of multiple areas in the space.

Such an information processing system 10 can propose changes to the layout of the space based on the collected information useful for space design.

Also, for example, the output unit 72c outputs the change proposal including the answer information.

Such an information processing system 10 can also present the grounds when proposing changes to the layout of the space.

Also, for example, the specifying unit 72b further specifies how the sizes of the multiple areas should be changed based on the usage status of the specified multiple areas.

Such an information processing system 10 can present how the sizes of multiple areas should be changed.

Further, for example, based on the acquired position information, the specifying unit 72b determines the area in which the user staying in one of the plurality of areas stayed before staying in the one area, Identify areas stayed after staying in one area.

Such an information processing system 10 can present how the user is changing the area.

Also, for example, the output unit 72c outputs the change proposal to the first external system, and the acquisition unit 72d acquires from the first external system 81 a specific plan in which the change proposal is materialized.

Such an information processing system 10 can request the first external system 81 to embody a proposal for changing the spatial design.

Also, for example, the output unit 72c outputs the acquired concrete plan to the second external system 82.

Such an information processing system 10 can present a embodied space design change plan to a business operator using the second external system 82 .

Further, for example, the acquisition unit 72d acquires approval information indicating approval of the concrete plan from the second external system 82, and the output unit 72c, based on the acquired approval information, selects information for realizing the concrete plan. The construction request information is output to the third external system 83 .

Such an information processing system 10 can request a business operator using the third external system 83 to perform construction work for changing the space design.

Further, for example, the information processing system 10 further includes a zoning control unit 72f that controls at least one of lighting equipment and audio equipment in order to unify at least one of the light environment and the sound environment in a plurality of areas for each area, The zoning control unit 72f changes the layout of a plurality of areas by controlling at least one of the lighting device 40a and the audio device 40f based on the usage status of the identified plurality of areas and the acquired answer information. .

Such an information processing system 10 can implement zoning.

Further, an information processing method executed by a computer such as the information processing system 10 includes a position acquisition step of acquiring position information of a plurality of users staying in a space; and an acquiring step of acquiring response information indicating responses of at least some of the plurality of users to a questionnaire regarding usage of the plurality of areas.

Such an information processing method can collect useful information for spatial design.

In addition, for example, the information processing method further includes an output step of outputting a proposed change regarding the space created based on the usage status of the specified areas and the acquired answer information.

Such an information processing method can propose changes to the layout of the space based on the collected information useful for space design.

Also, for example, the information processing method further includes a zoning step of controlling at least one of the lighting device 40a and the audio device 40f in order to unify at least one of the light environment and the sound environment in each area. In the zoning step, the layout of the multiple areas is changed by controlling at least one of the lighting equipment 40a and the audio equipment 40f based on the specified usage status of the multiple areas and the acquired answer information.

Such an information processing method can realize zoning.

(Other embodiments)
Although the embodiments have been described above, the present invention is not limited to the above embodiments.

For example, in the above embodiment, the information processing system was realized by cloud computing, but it may be realized by fog computing. The information processing system may also be implemented on-premise.

Also, in the above embodiment, the information processing system is implemented by a plurality of devices, but may be implemented as a single device. For example, the information processing system may be implemented as a single device corresponding to the server device. When the information processing system is realized by a plurality of devices, the components (especially functional components) included in the information processing system may be distributed to the plurality of devices in any way. For example, some or all of the functional components provided by the server device may be provided by the controller.

Also, the information and data transmission paths in the above embodiment are examples and are not particularly limited. In the above embodiment, when two devices transmit and receive information and data through communication, a relay device (not shown) may intervene between the two devices.

Further, in the above embodiment, the processing executed by a specific processing unit may be executed by another processing unit. In addition, the order of multiple processes may be changed, and multiple processes may be executed in parallel.

Also, in the above embodiments, each component may be realized by executing a software program suitable for each component. Each component may be realized by reading and executing a software program recorded in a recording medium such as a hard disk or a semiconductor memory by a program execution unit such as a CPU or processor.

Also, each component may be realized by hardware. For example, each component may be a circuit (or integrated circuit). These circuits may form one circuit as a whole, or may be separate circuits. These circuits may be general-purpose circuits or dedicated circuits.

Also, general or specific aspects of the present invention may be implemented in a system, apparatus, method, integrated circuit, computer program, or recording medium such as a computer-readable CD-ROM. Also, general or specific aspects of the present invention may be implemented in any combination of systems, devices, methods, integrated circuits, computer programs and recording media.

For example, the present invention may be implemented as an information processing method executed by a computer such as an information processing system, or may be implemented as a program for causing a computer to execute such an information processing method. The present invention may be implemented as a computer-readable non-temporary recording medium in which such a program is recorded.

In addition, forms obtained by applying various modifications to each embodiment that a person skilled in the art can think of, or realized by arbitrarily combining the constituent elements and functions of each embodiment without departing from the spirit of the present invention. Also included in the present invention.

10 information processing system 20 facility 40a lighting device 40f audio device 60 portable terminal (information terminal)
72a position acquisition unit 72b identification unit 72c output unit 72d acquisition unit 72f zoning control unit

Claims (21)

1. a position acquisition unit that acquires position information of a plurality of users staying in the space;
   an identification unit that identifies usage states of a plurality of areas in the space based on the acquired position information;
   an output unit that outputs questionnaire information to an information terminal possessed by each of the plurality of users to conduct a questionnaire regarding use of the plurality of areas to the plurality of users;
   An information processing system comprising: an acquisition unit configured to acquire, as response information, the plurality of users' responses to the questionnaire input to the information terminal.
2. The information processing system according to claim 1, wherein the output unit outputs the questionnaire information when the usage status specified by the specifying unit satisfies a predetermined requirement.
3. The information processing system according to claim 1 or 2, wherein the answer information includes attribute information of each of the plurality of users.
4. 4. The information processing according to any one of claims 1 to 3, wherein the answer information includes user status information indicating the status of each of the plurality of users when each of the plurality of users is using the plurality of areas. system.
5. The information processing system according to any one of claims 1 to 4, wherein the acquisition unit further acquires environment information in the plurality of areas.
6. The information processing system according to any one of claims 1 to 5, wherein the acquisition unit further acquires information on earnings in the plurality of areas.
7. 7. Any one of claims 1 to 6, wherein the answer information includes, for each of the plurality of areas, answers from users who have used the area and answers from users who have not used the area. The information processing system according to .
8. According to any one of claims 1 to 7, the answer information includes at least one of the reason for using the area and the reason for not using the area for each of the plurality of areas. Information processing system as described.
9. 9. The output unit further outputs a change proposal regarding the space created based on the identified usage status of the plurality of areas and the acquired answer information. The information processing system according to .
10. The information processing system according to claim 9, wherein the proposed change is a proposed change to the layout of the plurality of areas in the space.
11. The information processing system according to claim 9 or 10, wherein the output unit outputs the change proposal including the answer information.
12. The specifying unit further specifies how the sizes of the plurality of areas should be changed based on the usage status of the specified areas. information processing system.
13. Based on the acquired position information, the specifying unit determines an area in which a user staying in one of the plurality of areas stayed before staying in the one area, and the one area. 13. The information processing system according to any one of claims 9 to 12, wherein the area in which the user stayed is specified after staying in the area.
14. The output unit outputs the proposed change to a first external system,
    14. The information processing system according to any one of claims 9 to 13, wherein the acquisition unit acquires from the first external system a concrete proposal in which the change proposal is materialized.
15. The information processing system according to claim 14, wherein the output unit outputs the acquired specific plan to a second external system.
16. The acquisition unit acquires approval information indicating approval of the specific plan from the second external system,
    The information processing system according to claim 15, wherein the output unit outputs construction request information for realizing the concrete plan to a third external system based on the obtained approval information.
17. The information processing system further comprises a zoning control unit that controls at least one of the lighting equipment and the audio equipment in order to unify at least one of the light environment and the sound environment in the plurality of areas for each area,
    The zoning control unit controls at least one of the lighting device and the audio device based on the specified usage status of the plurality of areas and the acquired answer information, thereby controlling the layout of the plurality of areas. The information processing system according to any one of claims 1 to 8, wherein the is changed.
18. a position acquisition step of acquiring position information of a plurality of users staying in the space;
    a specifying step of specifying the usage status of a plurality of areas in the space based on the acquired position information;
    an obtaining step of obtaining answer information indicating answers of at least some of the plurality of users to a questionnaire regarding use of the plurality of areas.
19. 19. The information processing method according to claim 18, further comprising an output step of outputting a proposed change regarding the space created based on the identified usage status of the plurality of areas and the acquired answer information. information processing method.
20. The information processing method further includes a zoning step of controlling at least one of a lighting device and a sound device to unify at least one of a light environment and a sound environment in each of the plurality of areas;
    In the zoning step, layout of the plurality of areas by controlling at least one of the lighting device and the sound device based on the specified utilization status of the plurality of areas and the acquired answer information. The information processing method according to claim 18, wherein the is changed.
21. A program for causing a computer to execute the information processing method according to any one of claims 18 to 20.

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