WO2022160833A1 - Voice device and data processing method thereof - Google Patents

Voice device and data processing method thereof Download PDF

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WO2022160833A1
WO2022160833A1 PCT/CN2021/127569 CN2021127569W WO2022160833A1 WO 2022160833 A1 WO2022160833 A1 WO 2022160833A1 CN 2021127569 W CN2021127569 W CN 2021127569W WO 2022160833 A1 WO2022160833 A1 WO 2022160833A1
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voice
voice transmission
voice device
alternative
data processing
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Chinese (zh)
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郭继宾
李艳春
李恒元
路炎
封荣杰
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青岛海尔空调器有限总公司
青岛海尔空调电子有限公司
海尔智家股份有限公司
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    • GPHYSICS
    • G10MUSICAL INSTRUMENTS; ACOUSTICS
    • G10LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00Speech recognition
    • G10L15/22Procedures used during a speech recognition process, e.g. man-machine dialogue
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00Network architectures or network communication protocols for network security
    • H04L63/08Network architectures or network communication protocols for network security for authentication of entities
    • H04L63/0876Network architectures or network communication protocols for network security for authentication of entities based on the identity of the terminal or configuration, e.g. MAC address, hardware or software configuration or device fingerprint
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00Network architectures or network communication protocols for network security
    • H04L63/10Network architectures or network communication protocols for network security for controlling access to devices or network resources
    • GPHYSICS
    • G10MUSICAL INSTRUMENTS; ACOUSTICS
    • G10LSPEECH ANALYSIS OR SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00Speech recognition
    • G10L15/22Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/223Execution procedure of a spoken command

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Abstract

A voice device and a data processing method thereof. The data processing method of the voice device comprises: obtaining a voice transmission permission; identifying, according to the voice transmission permission, from a voice device group, an alternative voice device having an interaction permission, wherein the voice device group comprises a plurality of controlled voice devices within a preset range; obtaining a voice transmission initiation request; determining whether a receiving end for the voice transmission initiation request is the alternative voice device; and if yes, sending the voice transmission initiation request to the receiving end to establish a voice transmission connection with the receiving end. According to the present invention, the method is used to improve data processing methods of voice devices; and the present invention provides a novel intelligent voice device, and the voice device can establish a voice transmission connection according to a voice transmission permission, such that different voice devices are intercommunicated within a range defined by the voice transmission permission, thereby reducing or avoiding unnecessary disturbance and improving the use experience of a user of the voice device.

Description

语音设备及其数据处理方法Voice device and data processing method thereof 技术领域technical field
本发明涉及智能家电,特别是涉及语音设备及其数据处理方法。The invention relates to smart home appliances, in particular to a voice device and a data processing method thereof.
背景技术Background technique
随着科技的进步,人工智能已经逐步从概念阶段进入应用阶段,部分智能家电已经走进千家万户,给人们的工作和生活带来便利。With the advancement of science and technology, artificial intelligence has gradually entered the application stage from the concept stage, and some smart home appliances have entered thousands of households, bringing convenience to people's work and life.
作为一种智能家电,语音设备不仅具有传统的功能,例如可作为音频播放的扬声器,还集成了其他功能,以便与其他智能家电相结合,例如可作为灯光、窗帘、空调器、电视机等家用电器的开关控制器。As a smart home appliance, a voice device not only has traditional functions, such as a speaker for audio playback, but also integrates other functions to be combined with other smart home appliances, such as home appliances such as lights, curtains, air conditioners, TV sets, etc. Switch controller for electrical appliances.
具备语音传输功能的智能语音设备广受关注。现有技术中的部分语音设备,当应用于酒店、办公场所等公共系统时,由于语音设备在公共系统内的分布状态是固定的,而公共系统的访客是随时更换的,若未针对语音设备的语音传输功能设定权限,使得不同语音设备之间不受束缚地互通,会易于引起不必要的骚扰,影响访客的体验。Smart voice devices with voice transmission function have attracted wide attention. When some voice devices in the prior art are applied to public systems such as hotels and offices, the distribution state of voice devices in the public system is fixed, and the visitors of the public system can be changed at any time. The permission of the voice transmission function setting of different voice devices enables unfettered intercommunication between different voice devices, which will easily cause unnecessary harassment and affect the experience of visitors.
因此,如何改进语音设备的数据处理方法,并提供一种新的语音设备,成为本领域技术人员亟待解决的技术问题。Therefore, how to improve the data processing method of the voice device and provide a new voice device has become an urgent technical problem to be solved by those skilled in the art.
发明内容SUMMARY OF THE INVENTION
本发明的一个目的是要提供一种至少部分地解决上述问题的语音设备及其数据处理方法。An object of the present invention is to provide a speech device and a data processing method thereof that at least partially solve the above-mentioned problems.
本发明一个进一步的目的是要改进语音设备的数据处理方法,并提供一种新的语音设备,使得语音设备按照语音传输权限建立语音传输连接。A further object of the present invention is to improve the data processing method of the voice device, and to provide a new voice device, so that the voice device can establish a voice transmission connection according to the voice transmission authority.
本发明又一个进一步的目的是要简化语音传输权限的获取方法。A further object of the present invention is to simplify the acquisition method of the voice transmission authority.
本发明另一个进一步的目的是要灵活地调整语音传输权限,从而及时高效地处理语音传输发起请求。Another further object of the present invention is to flexibly adjust the voice transmission authority, so as to process the voice transmission initiation request in a timely and efficient manner.
本发明再一个进一步的目的是要降低语音设备的非必要工作量。A still further object of the present invention is to reduce the unnecessary workload of speech equipment.
根据本发明的一方面,提供了一种语音设备的数据处理方法,包括:获取语音传输权限;按照语音传输权限从语音设备群组中识别出具有交互权限的备选语音设备,其中语音设备群组包括预设范围内的多个受控语音设备;获取语音传输发起请求;判断语音传输发起请求的接收端是否为备选语音设 备;若是,则向接收端发送语音传输发起请求,以与接收端建立语音传输连接。According to an aspect of the present invention, a data processing method for a voice device is provided, comprising: acquiring voice transmission authority; identifying candidate voice devices with interaction authority from a voice device group according to the voice transmission authority, wherein the voice device group The group includes multiple controlled voice devices within a preset range; obtains a voice transmission initiation request; determines whether the receiving end of the voice transmission initiation request is an alternative voice device; if so, sends a voice transmission initiation request to the receiving end to match the end to establish a voice transmission connection.
可选地,获取语音传输权限的步骤包括:获取语音设备所在服务区域的激活指令,激活指令携带有备选语音设备的标识信息;根据激活指令获取语音传输权限。Optionally, the step of acquiring the voice transmission authority includes: acquiring an activation instruction of the service area where the voice device is located, the activation instruction carrying the identification information of the alternative voice equipment; and acquiring the voice transmission authority according to the activation instruction.
可选地,在根据激活指令获取语音传输权限的步骤之后,获取语音传输权限的步骤还包括:获取语音传输权限的调整指令;根据调整指令调整语音传输权限。Optionally, after the step of acquiring the voice transmission authority according to the activation instruction, the step of acquiring the voice transmission authority further includes: acquiring an adjustment instruction for the voice transmission authority; and adjusting the voice transmission authority according to the adjustment instruction.
可选地,获取语音传输权限的调整指令的步骤包括:向备选语音设备发送查询请求,以获取备选语音设备的响应状态,响应状态包括离线状态和在线状态;在备选语音设备的响应状态由在线状态切换为离线状态的情况下,或者在备选语音设备的响应状态由离线状态切换为在线状态的情况下,生成语音传输权限的调整指令。Optionally, the step of obtaining the adjustment instruction of the voice transmission authority includes: sending a query request to the alternative voice device to obtain a response state of the alternative voice device, the response state including an offline state and an online state; When the state is switched from the online state to the offline state, or when the response state of the candidate voice device is switched from the offline state to the online state, an adjustment instruction for the voice transmission authority is generated.
可选地,根据调整指令调整语音传输权限的步骤包括:在备选语音设备由在线状态切换为离线状态的情况下,中断与对应的备选语音设备之间的语音传输权限;在备选语音设备由离线状态切换为在线状态的情况下,恢复与对应的备选语音设备之间的语音传输权限。Optionally, the step of adjusting the voice transmission authority according to the adjustment instruction includes: when the alternative voice device is switched from an online state to an offline state, interrupting the voice transmission authority with the corresponding alternative voice device; When the device is switched from the offline state to the online state, the voice transmission authority with the corresponding candidate voice device is restored.
可选地,在获取语音传输权限之前,还包括:确定接入所在服务区域的无线访问接入点;向服务区域的控制终端发送数据连接请求,以与控制终端建立数据连接。Optionally, before acquiring the voice transmission authority, the method further includes: determining a wireless access point to access the service area; sending a data connection request to the control terminal in the service area to establish a data connection with the control terminal.
可选地,上述数据处理方法还包括:在语音传输发起请求的接收端不是备选语音设备的情况下,输出第一提示信号。Optionally, the above data processing method further includes: outputting a first prompt signal when the receiving end of the voice transmission initiating request is not an alternative voice device.
可选地,上述数据处理方法还包括:获取语音传输接收请求;判断语音传输接收请求的发出端是否为备选语音设备;若是,则输出第二提示信号。Optionally, the above data processing method further includes: acquiring a voice transmission receiving request; judging whether the sender of the voice transmission receiving request is an alternative voice device; if so, outputting a second prompt signal.
可选地,上述数据处理方法还包括:获取权限解除指令;按照权限解除指令解除语音传输权限。Optionally, the above-mentioned data processing method further includes: obtaining a permission release instruction; and releasing the voice transmission permission according to the permission release instruction.
根据本发明的另一方面,还提供了一种语音设备,包括:处理器和存储器,存储器内存储有控制程序,控制程序被处理器执行时,用于实现根据上述任一项的数据处理方法。According to another aspect of the present invention, a voice device is also provided, comprising: a processor and a memory, wherein a control program is stored in the memory, and when the control program is executed by the processor, it is used to implement the data processing method according to any one of the above .
本发明的语音设备及其数据处理方法,通过获取语音传输权限,并按照语音传输权限从语音设备群组中识别出具有交互权限的备选语音设备,在获 取到语音传输发起请求时,且在语音传输发起请求的接收端为备选语音设备的情况下,向接收端发送语音传输发起请求,以与接收端建立语音传输连接。本发明利用上述方法改进语音设备的数据处理方法,并提供一种新的智能化的语音设备,使得语音设备能够按照语音传输权限建立语音传输连接,这使得不同语音设备之间在语音传输权限所界定的范围内实现互通,从而可以减少或避免引起不必要的骚扰,提高了语音设备使用者的使用体验。The voice device and the data processing method of the present invention, by acquiring the voice transmission authority, and identifying the candidate voice device with the interaction authority from the voice device group according to the voice transmission authority, when acquiring the voice transmission initiation request, and in the When the receiving end of the voice transmission initiation request is an alternative voice device, a voice transmission initiation request is sent to the receiving end to establish a voice transmission connection with the receiving end. The present invention uses the above method to improve the data processing method of the voice equipment, and provides a new intelligent voice equipment, so that the voice equipment can establish a voice transmission connection according to the voice transmission authority, which makes the voice transmission authority between different voice equipment. Interoperability is achieved within a defined range, thereby reducing or avoiding unnecessary harassment and improving the experience of voice device users.
进一步地,本发明的语音设备及其数据处理方法,通过获取语音设备所在服务区域的激活指令,并根据激活指令获取语音传输权限,这可以简化语音传输权限的获取方法,使得语音传输权限可以与服务区域同时开通。Further, the voice device and the data processing method of the present invention can simplify the acquisition method of the voice transmission authority by obtaining the activation instruction of the service area where the voice device is located, and obtain the voice transmission authority according to the activation instruction, so that the voice transmission authority can be combined with the voice transmission authority. The service area is opened at the same time.
进一步地,本发明的语音设备及其数据处理方法,在根据激活指令获取语音传输权限之后,还可以获取语音传输权限的调整指令,并根据调整指令调整语音传输权限,使得本发明的语音设备能够灵活地调整语音传输权限,从而及时高效地处理语音传输发起请求。Further, the voice device and the data processing method of the present invention, after obtaining the voice transmission authority according to the activation instruction, can also obtain the adjustment instruction of the voice transmission authority, and adjust the voice transmission authority according to the adjustment instruction, so that the voice device of the present invention can Adjust voice transmission permissions flexibly, so as to handle voice transmission initiation requests in a timely and efficient manner.
更进一步地,本发明的语音设备及其数据处理方法,通过对语音传输发起请求的接收端是否为备选语音设备进行判断,并在语音传输发起请求的接收端不是备选语音设备的情况下,输出第一提示信号,这可使语音设备的目标交互人员及时地获知语音传输发起请求的处理结果,从而减少或避免目标交互人员向同一接收端不断地发出无效的语音传输发起请求,这有利于降低语音设备的非必要工作量,降低运行成本。Further, the voice equipment of the present invention and the data processing method thereof are judged by whether the receiving end that initiates a request for voice transmission is an alternative voice device, and when the receiving end that initiates a request for voice transmission is not an alternative voice device , output the first prompt signal, which enables the target interacting personnel of the voice device to know the processing result of the voice transmission initiation request in time, thereby reducing or preventing the target interacting personnel from continuously sending invalid voice transmission initiation requests to the same receiving end. It is beneficial to reduce the unnecessary workload of the voice equipment and reduce the operation cost.
根据下文结合附图对本发明具体实施例的详细描述,本领域技术人员将会更加明了本发明的上述以及其他目的、优点和特征。The above and other objects, advantages and features of the present invention will be more apparent to those skilled in the art from the following detailed description of the specific embodiments of the present invention in conjunction with the accompanying drawings.
附图说明Description of drawings
后文将参照附图以示例性而非限制性的方式详细描述本发明的一些具体实施例。附图中相同的附图标记标示了相同或类似的部件或部分。本领域技术人员应该理解,这些附图未必是按比例绘制的。附图中:Hereinafter, some specific embodiments of the present invention will be described in detail by way of example and not limitation with reference to the accompanying drawings. The same reference numbers in the figures designate the same or similar parts or parts. It will be understood by those skilled in the art that the drawings are not necessarily to scale. In the attached picture:
图1是根据本发明一个实施例的语音设备的示意性框图;1 is a schematic block diagram of a speech device according to an embodiment of the present invention;
图2是根据本发明一个实施例的语音设备的数据处理方法的示意图;2 is a schematic diagram of a data processing method of a voice device according to an embodiment of the present invention;
图3是根据本发明一个实施例的语音设备的数据处理流程图;3 is a data processing flow chart of a voice device according to an embodiment of the present invention;
图4是根据本发明一个实施例的语音设备的另一数据处理流程图;Fig. 4 is another data processing flow chart of the voice device according to an embodiment of the present invention;
图5是根据本发明一个实施例的基于语音设备的授权呼叫系统的示意性 框图。Fig. 5 is a schematic block diagram of an authorized call system based on a voice device according to an embodiment of the present invention.
具体实施方式Detailed ways
图1是根据本发明一个实施例的语音设备10的示意性框图。FIG. 1 is a schematic block diagram of a speech device 10 according to one embodiment of the present invention.
语音设备10可以为具备语音传输功能的任意家电设备,例如智能音箱、智能电视机,但不限于此。其中语音传输功能可以指语音通话功能。The voice device 10 may be any home appliance with a voice transmission function, such as a smart speaker and a smart TV, but is not limited thereto. The voice transmission function may refer to a voice call function.
下面将以智能音箱为例,对语音设备10及其数据处理方法进行详细阐述,本领域技术人员在了解以下实施例的基础上应当完全有能力针对其他类型的语音设备10进行拓展,此处不再一一示例。The following will take a smart speaker as an example to describe the voice device 10 and its data processing method in detail. Those skilled in the art should be fully capable of expanding for other types of voice devices 10 on the basis of understanding the following embodiments. One more example.
语音设备10一般性地可包括处理器410和存储器420,还可以进一步地包括WiFi模块、麦克风阵列、AEC(Acoustic Echo Canceller,回声消除)模块、AGC(Automatic Gain Control,自动增益控制)模块、ANS(Automatic Noise Suppression,自动噪声抑制)模块和语音模块。其中语音模块提供语音交互能力。The voice device 10 may generally include a processor 410 and a memory 420, and may further include a WiFi module, a microphone array, an AEC (Acoustic Echo Canceller, echo cancellation) module, an AGC (Automatic Gain Control, automatic gain control) module, ANS (Automatic Noise Suppression, automatic noise suppression) module and speech module. The voice module provides voice interaction capabilities.
处理器410和存储器420可以形成控制装置,控制装置可以设置在语音设备10中。其中存储器420内存储有控制程序421,控制程序421被处理器410执行时用于实现以下任一实施例的语音设备10的数据处理方法。处理器410可以是一个中央处理单元(CPU),或者为数字处理单元(DSP)等等。存储器420用于存储处理器410执行的程序。存储器420可以是能够用于携带或存储具有指令或数据结构形式的期望的程序代码并能够由计算机存取的任何介质,但不限于此。存储器420也可以是各种存储器420的组合。由于控制程序421被处理器410执行时实现下述方法实施例的各个过程,且能达到相同的技术效果,为避免重复,这里不再赘述。The processor 410 and the memory 420 may form a control device, and the control device may be provided in the voice device 10 . The memory 420 stores a control program 421, and when the control program 421 is executed by the processor 410, is used to implement the data processing method of the voice device 10 in any of the following embodiments. The processor 410 may be a central processing unit (CPU), or a digital processing unit (DSP), or the like. The memory 420 is used to store programs executed by the processor 410 . The memory 420 may be, but is not limited to, any medium that can be used to carry or store the desired program code in the form of instructions or data structures and that can be accessed by a computer. The memory 420 may also be a combination of various memories 420 . Since the control program 421 is executed by the processor 410 to implement each process of the following method embodiments, and can achieve the same technical effect, in order to avoid repetition, details are not repeated here.
图2是根据本发明一个实施例的语音设备10的数据处理方法的示意图。本实施例的数据处理方法尤其适用于应用于酒店、办公场所等公共系统的智能音箱等语音设备10。例如,在酒店场景中,每一客房内均布置有一语音设备10,入住于客房内的访客可以利用本实施例的语音设备10进行语音通话。下面将以一语音设备10(以下可简称目标语音设备10)为例,对语音设备10的数据处理方法进行详细阐述。语音设备10的数据处理方法一般性地可包括:FIG. 2 is a schematic diagram of a data processing method of the voice device 10 according to an embodiment of the present invention. The data processing method of this embodiment is especially suitable for voice devices 10 such as smart speakers applied to public systems such as hotels and office spaces. For example, in a hotel scene, a voice device 10 is arranged in each guest room, and a visitor staying in the guest room can use the voice device 10 of this embodiment to make a voice call. The following will take a voice device 10 (hereinafter referred to as the target voice device 10) as an example to describe the data processing method of the voice device 10 in detail. The data processing method of the voice device 10 may generally include:
步骤S202,获取语音传输权限。语音设备10的语音传输权限可以指该 语音设备10进行语音传输的范围,例如,语音传输权限可以用于规定有权限与该语音设备10进行语音传输的其他语音设备10,即,用于规定哪些其他语音设备10能够有权限与该语音设备10进行语音传输。Step S202, acquiring the voice transmission authority. The voice transmission authority of the voice device 10 can refer to the scope of the voice device 10 for voice transmission. For example, the voice transmission authority can be used to specify other voice devices 10 that have the right to perform voice transmission with the voice device 10, that is, to specify which voice devices Other voice devices 10 can have the right to perform voice transmission with the voice device 10 .
步骤S204,按照语音传输权限从语音设备群组中识别出具有交互权限的备选语音设备,其中语音设备群组包括预设范围内的多个受控语音设备。例如,每一客房内的一语音设备可以为一受控语音设备,语音设备群组可以指预设范围内(例如,整个酒店)的全部语音设备(例如,所有客房内的语音设备)的集合。备选语音设备属于全部语音设备10中的一个或多个,且备选语音设备与目标语音设备10可以形成语音传输群组,该语音传输群组内的任意两个语音设备之间均有权限进行语音传输。Step S204, identifying candidate voice devices with interaction rights from the voice device group according to the voice transmission rights, where the voice device group includes a plurality of controlled voice devices within a preset range. For example, a voice device in each guest room may be a controlled voice device, and a voice device group may refer to a set of all voice devices (eg, voice devices in all guest rooms) within a preset range (eg, the entire hotel) . The candidate voice device belongs to one or more of all the voice devices 10, and the candidate voice device and the target voice device 10 can form a voice transmission group, and any two voice devices in the voice transmission group have permissions between them for voice transmission.
步骤S206,获取语音传输发起请求。语音传输发起请求可以来自目标语音设备10的目标交互人员。目标交互人员可以指目标语音设备10所在客房内的访客(即入住者),例如,语音传输发起请求可以为“请呼叫客房805”。每一客房内均可以对应有一目标交互人员。Step S206, acquiring a voice transmission initiation request. The voice transmission initiation request may come from the target interacting person of the target voice device 10 . The target interacting person may refer to a visitor (ie an occupant) in the guest room where the target voice device 10 is located, for example, the voice transmission initiation request may be "please call guest room 805". Each room can correspond to a target interaction personnel.
步骤S208,判断语音传输发起请求的接收端是否为备选语音设备。例如,若语音传输发起请求为“请呼叫客房805”,则语音传输发起请求的接收端为设置于客房805内的语音设备,通过对语音传输发起请求进行解析,可以确定语音传输发起请求的接收端。Step S208, judging whether the receiving end of the voice transmission initiation request is an alternative voice device. For example, if the voice transmission initiating request is "please call guest room 805", the receiving end of the voice transmission initiating request is the voice device set in the guest room 805. By analyzing the voice transmission initiating request, the reception of the voice transmission initiating request can be determined. end.
步骤S210,若语音传输发起请求的接收端为备选语音设备,则向接收端发送语音传输发起请求,以与接收端建立语音传输连接。在语音传输发起请求的接收端为备选语音设备的情况下,表明语音传输发起请求的接收端有权限与目标语音设备10进行语音传输,此时,向接收端发送语音传输发起请求,待接收端接收该语音传输发起请求后,即可在目标语音设备10与接收端之间建立语音传输连接。Step S210, if the receiving end of the voice transmission initiation request is an alternative voice device, send a voice transmission initiation request to the receiving end to establish a voice transmission connection with the receiving end. In the case where the receiving end of the voice transmission initiating request is an alternative voice device, it indicates that the receiving end of the voice transmission initiating request has the authority to perform voice transmission with the target voice device 10. At this time, a voice transmission initiating request is sent to the receiving end, which is to be received. After the receiving end receives the voice transmission initiation request, a voice transmission connection can be established between the target voice device 10 and the receiving end.
在一些可选的实施例中,上述数据处理方法还可以包括步骤S212:在语音传输发起请求的接收端不是备选语音设备的情况下,则输出第一提示信号。例如,若接收端为客房805内的语音设备10,且客房805内的语音设备10不是备选语音设备,则可以输出诸如“您无权与客房805通话”的提示信号。通过对语音传输发起请求的接收端是否为备选语音设备进行判断,并在语音传输发起请求的接收端不是备选语音设备的情况下,输出第一提示信号,这可使语音设备10的目标交互人员及时地获知语音传输发起请求的处理结 果,从而减少或避免目标交互人员向同一接收端不断地发出无效的语音传输发起请求,这有利于降低语音设备10的非必要工作量,降低运行成本。In some optional embodiments, the above data processing method may further include step S212: if the receiving end of the voice transmission initiating request is not an alternative voice device, output a first prompt signal. For example, if the receiving end is the voice device 10 in the guest room 805, and the voice device 10 in the guest room 805 is not an alternative voice device, a prompt signal such as "You are not authorized to talk to the guest room 805" can be output. By judging whether the receiving end of the voice transmission initiating request is an alternative voice device, and in the case that the receiving end of the voice transmission initiating request is not an alternative voice device, the first prompt signal is output, which can make the target of the voice device 10 . The interaction personnel can timely know the processing result of the voice transmission initiation request, thereby reducing or avoiding the target interaction personnel constantly sending invalid voice transmission initiation requests to the same receiving end, which is beneficial to reduce the unnecessary workload of the voice device 10 and reduce the operation cost. .
使用上述方法,通过获取语音传输权限,并按照语音传输权限从语音设备群组中识别出具有交互权限的备选语音设备,在获取到语音传输发起请求时,且在语音传输发起请求的接收端为备选语音设备的情况下,向接收端发送语音传输发起请求,以与接收端建立语音传输连接。本实施例利用上述方法改进了语音设备10的数据处理方法,并提供了一种新的语音设备10,使得语音设备10能够按照语音传输权限建立语音传输连接,这使得不同语音设备10之间在语音传输权限所界定的范围内实现互通,从而可以减少或避免引起不必要的骚扰,提高了语音设备10使用者的使用体验。Using the above method, by obtaining the voice transmission authority, and identifying the alternative voice device with the interaction authority from the voice device group according to the voice transmission authority, when the voice transmission initiation request is obtained, and at the receiving end of the voice transmission initiation request. In the case of an alternative voice device, send a voice transmission initiation request to the receiving end to establish a voice transmission connection with the receiving end. This embodiment uses the above method to improve the data processing method of the voice device 10, and provides a new voice device 10, so that the voice device 10 can establish a voice transmission connection according to the voice transmission authority, which makes the voice transmission between different voice devices 10. Intercommunication is realized within the scope defined by the voice transmission authority, so that unnecessary disturbance can be reduced or avoided, and the use experience of the user of the voice device 10 is improved.
上述步骤S202可以包括:获取语音设备10所在服务区域的激活指令,激活指令携带有备选语音设备的标识信息,根据激活指令获取语音传输权限。例如,语音设备10所在服务区域可以指该语音设备10所在的客房,备选语音设备的标识信息可以指备选语音设备所在客房的客房号。本实施例的激活指令既用于提供使用服务区域的使用权限,同时也用于提供语音传输权限。The above step S202 may include: acquiring an activation instruction of the service area where the voice device 10 is located, the activation instruction carrying the identification information of the alternative voice device, and acquiring the voice transmission authority according to the activation instruction. For example, the service area where the voice device 10 is located may refer to the guest room where the voice device 10 is located, and the identification information of the alternative voice device may refer to the room number of the guest room where the alternative voice device is located. The activation instruction in this embodiment is used not only to provide the use authority to use the service area, but also to provide the voice transmission authority.
例如,语音设备10可以与酒店的管理平台预先建立数据连接,管理平台可以为物业管理系统,是对酒店信息进行管理和处理的人机综合系统,它不但能准确及时地反映酒店业务的当前状态、房源状态,还能快速实现客人预定入住、以及财务对账等一系列操作。该管理平台不但是一个数据统计的数据库,还能够提供各方面的报表,且利用数据进行统计分析,从而更有利于酒店的经营和管理。酒店的管理者可以在任一终端设备上登入上述管理平台,该终端设备可以作为管理平台的控制终端,也即可以作为语音设备10所在服务区域的控制终端。在获取语音设备10所在服务区域的激活指令的过程中,语音设备10可以接收来自管理平台的服务区域的激活指令。For example, the voice device 10 can establish a data connection with the management platform of the hotel in advance. The management platform can be a property management system, which is a man-machine integrated system for managing and processing hotel information. It can not only accurately and timely reflect the current state of the hotel business , listing status, and can quickly realize a series of operations such as guest booking and financial reconciliation. The management platform is not only a database of data statistics, but also can provide various reports, and use the data for statistical analysis, which is more conducive to the operation and management of the hotel. The manager of the hotel can log into the above management platform on any terminal device, and the terminal device can be used as a control terminal of the management platform, that is, it can be used as a control terminal of the service area where the voice device 10 is located. In the process of acquiring the activation instruction of the service area where the voice device 10 is located, the voice device 10 may receive the activation instruction of the service area of the management platform.
使用上述方法,通过获取语音设备10所在服务区域的激活指令,并根据激活指令获取语音传输权限,这可以简化语音传输权限的获取方法,使得语音传输权限可以与服务区域同时开通。Using the above method, by obtaining the activation instruction of the service area where the voice device 10 is located, and obtaining the voice transmission authority according to the activation instruction, the method for obtaining the voice transmission authority can be simplified, so that the voice transmission authority can be activated simultaneously with the service area.
在上述步骤S202之前,数据处理方法还可以包括:确定接入所在服务区域的无线接入点,向服务区域的控制终端发送数据连接请求,以与控制终端建立数据连接。语音传输群组内的任意两个语音设备之间也预先建立有数据连接。本实施例中,语音设备10可以利用WiFi模块来接入服务区域的无 线接入点。至于接入无线访问接入点的方法、以及建立数据连接的方法,本领域技术人员在了解本实施例的基础上应当易于获知,此处不做赘述。Before the above step S202, the data processing method may further include: determining a wireless access point that accesses the service area, and sending a data connection request to the control terminal in the service area to establish a data connection with the control terminal. A data connection is also pre-established between any two voice devices in the voice transmission group. In this embodiment, the voice device 10 can use the WiFi module to access the wireless access point in the service area. As for the method for accessing the wireless access point and the method for establishing a data connection, those skilled in the art should be able to know this embodiment easily, and details are not described here.
在一些进一步的实施例中,在根据激活指令获取语音传输权限的步骤之后,获取语音传输权限的步骤还可以包括:获取语音传输权限的调整指令,根据调整指令调整语音传输权限。也就是说,语音设备10的语音传输权限可以根据实际情况进行调整,这使得本实施例的语音设备10能够灵活地调整语音传输权限,从而及时高效地处理语音传输发起请求。例如,通过调整语音传输权限,可以及时地更新备选语音设备的清单,从而更新语音传输群组的“群成员”,若语音传输发起请求的接收端不再为备选语音设备,则不会向接收端发送语音传输发起请求,这能够避免非必要的呼叫等待。In some further embodiments, after the step of acquiring the voice transmission authority according to the activation instruction, the step of acquiring the voice transmission authority may further include: acquiring an adjustment instruction of the voice transmission authority, and adjusting the voice transmission authority according to the adjustment instruction. That is to say, the voice transmission authority of the voice device 10 can be adjusted according to the actual situation, which enables the voice device 10 of this embodiment to flexibly adjust the voice transmission authority, so as to process the voice transmission initiation request in a timely and efficient manner. For example, by adjusting the voice transmission authority, the list of alternative voice devices can be updated in a timely manner, thereby updating the "group members" of the voice transmission group. Send a voice transmission initiation request to the receiver, which can avoid unnecessary call waiting.
获取语音传输权限的调整指令的步骤可以包括:向备选语音设备发送查询请求,以获取备选语音设备的响应状态,响应状态包括离线状态和在线状态,在备选语音设备的响应状态由在线状态切换为离线状态的情况下,或者在备选语音设备的响应状态由离线状态切换为在线状态的情况下,生成语音传输权限的调整指令。处于离线状态下的备选语音设备无法接收语音传输发起请求,处于在线状态下的备选语音设备可以接收语音传输发起请求。备选语音设备的响应状态可以根据备选语音设备所在服务区域的使用状态来确定,例如,若备选语音设备所在服务区域的目标交互人员外出,即目标交互人员不在服务区域内,则服务区域的使用状态为“无人状态”,此时备选语音设备为离线状态,若备选语音设备所在服务区域的目标交互人员已在服务区域内,则服务区域的使用状态为“有人状态”,此时备选语音设备为在线状态。The step of acquiring the adjustment instruction of the voice transmission authority may include: sending a query request to the alternative voice device to obtain the response state of the alternative voice device, the response state includes an offline state and an online state, and the response state of the alternative voice device is determined by the online state. When the state is switched to the offline state, or when the response state of the candidate voice device is switched from the offline state to the online state, an adjustment instruction for the voice transmission authority is generated. The alternative voice device in the offline state cannot receive the voice transmission initiation request, and the alternative voice device in the online state can receive the voice transmission initiation request. The response status of the alternative voice device can be determined according to the usage status of the service area where the alternative voice device is located. For example, if the target interaction personnel in the service area where the alternative voice device is located goes out, that is, the target interaction personnel The use status of the voice device is "unmanned", and the alternative voice device is offline. If the target interaction personnel in the service area where the alternative voice device is located is already in the service area, the use status of the service area is "occupied". At this time, the alternative voice device is online.
服务区域内可以设置人感检测装置或者门锁检测装置,用于检测服务区域的使用状态。例如,若人感检测装置未检测到人体信号,或者门锁检测装置检测到服务区域从外部被锁定,则可以确定服务区域为无人状态;若人感检测装置检测到人体信号,或者门锁检测装置未检测到服务区域从外部被锁定,则可以确定服务区域为有人状态。服务区域内的备选语音设备可以与人感检测装置或者门锁检测装置预先建立数据连接,并且可以每隔预设的时间间隔向人感检测装置或者门锁检测装置发送查询请求,以获取设定时间段内的服务区域的使用状态。在一些可选的实施例中,服务区域内的备选语音设备可以接收特定的语音指令,并按照该语音指令的指示进入免打扰模式,在 免打扰模式下,该语音设备10的响应状态为离线状态。A human detection device or a door lock detection device can be installed in the service area to detect the usage status of the service area. For example, if the human detection device does not detect a human body signal, or the door lock detection device detects that the service area is locked from the outside, it can be determined that the service area is unmanned; if the human detection device detects a human body signal, or the door lock If the detection device does not detect that the service area is locked from the outside, it can be determined that the service area is in a manned state. The alternative voice devices in the service area can establish a data connection with the human detection device or the door lock detection device in advance, and can send query requests to the human detection device or the door lock detection device at preset time intervals to obtain the device. The usage status of the service area within a certain period of time. In some optional embodiments, the alternative voice device in the service area can receive a specific voice command, and enter the do-not-disturb mode according to the instruction of the voice command. In the do-not-disturb mode, the response state of the voice device 10 is: Offline status.
本实施例的调整指令可以包括第一调整指令和第二调整指令。在备选语音设备的响应状态由在线状态切换为离线状态的情况下,可以生成第一调整指令;在备选语音设备的响应状态由离线状态切换为在线状态的情况下,可以生成第二调整指令。The adjustment instruction in this embodiment may include a first adjustment instruction and a second adjustment instruction. When the response state of the alternative voice device is switched from the online state to the offline state, a first adjustment instruction can be generated; when the response state of the alternative voice device is switched from the offline state to the online state, a second adjustment instruction can be generated instruction.
根据调整指令调整语音传输权限的步骤可以包括:在备选语音设备由在线状态切换为离线状态的情况下(即,若调整指令为第一调整指令),则中断与对应的备选语音设备之间的语音传输权限(即,暂将切换至离线状态的备选语音设备移出“群成员”),在备选语音设备由离线状态切换为在线状态的情况下(即,若调整指令为第二调整指令),恢复与对应的备选语音设备之间的语音传输权限(即,将被移出“群成员”且切换至在线状态的备选语音设备移入“群成员”)。The step of adjusting the voice transmission authority according to the adjustment instruction may include: when the alternative voice device is switched from the online state to the offline state (that is, if the adjustment instruction is the first adjustment instruction), interrupting the communication with the corresponding alternative voice device. (i.e., temporarily remove the alternative voice device that has been switched to the offline state from the "group member"), when the alternative voice device is switched from the offline state to the online state (i.e., if the adjustment command is the second Adjustment instruction), restore the voice transmission authority with the corresponding alternative voice device (ie, move the alternative voice device removed from "group member" and switched to the online state into "group member").
本实施例的语音设备10既可以作为语音传输发起请求的发出端,主动地向备选语音设备发出通话请求,也可以作为语音传输接收请求的接收端,被动地接听来自备选语音设备的通话请求。语音传输发起请求发送至接收端之后,接收端可以生成语音传输接收请求。上述数据处理方法还可以进一步地包括:获取语音传输接收请求,判断语音传输接收请求的发出端是否为备选语音设备,若是,则输出第二提示信号,例如可以播报语音传输接收请求的发出端的客房号,以供目标语音设备10的目标交互人员做出响应,目标交互人员可以选择接听或者拒接。通过对语音传输接收请求的发出端进行检测,并在发出端为备选语音设备的情况下输出第二提示信号,这可以减少或避免目标语音设备10接入骚扰电话。本实施例中,获取语音传输接收请求的步骤可以发生于获取语音传输发起请求的步骤之前;也可以发生于向所述接收端发送所述语音传输发起请求的步骤之后;或者还可以与获取语音传输发起请求的步骤分别独立进行,二者之间没有明确的先后顺序。The voice device 10 in this embodiment can either serve as an originator of a voice transmission initiation request, actively sending a call request to an alternative voice device, or as a receiver of a voice transmission reception request, passively answering a call from an alternative voice device ask. After the voice transmission initiation request is sent to the receiving end, the receiving end may generate a voice transmission receiving request. The above-mentioned data processing method may further include: acquiring a voice transmission receiving request, judging whether the sender of the voice transmission receiving request is an alternative voice device, and if so, outputting a second prompt signal, for example, the sender of the voice transmission receiving request can be broadcasted. The room number for the target interaction personnel of the target voice device 10 to respond, and the target interaction personnel can choose to answer or reject the answer. By detecting the sending end of the voice transmission receiving request, and outputting a second prompt signal when the sending end is an alternative voice device, it is possible to reduce or prevent the target voice device 10 from accessing harassing calls. In this embodiment, the step of acquiring the voice transmission reception request may occur before the step of acquiring the voice transmission initiation request; it may also occur after the step of sending the voice transmission initiation request to the receiving end; The steps of transmitting the initiation request are performed independently, and there is no clear sequence between them.
在一些进一步的实施例中,语音设备10的数据处理方法还可以包括:获取权限解除指令,按照权限解除指令解除语音传输权限。获取权限解除指令的步骤可以包括:获取语音设备10所在服务区域的退订指令,退订指令携带有备选语音设备的标识信息,根据退订指令获取权限解除指令。例如,服务区域的退订指令可以为退房指令。也就是说,语音传输权限可以在客房退订时自动地终止,这便于根据新客的实际需求重新获取语音传输权限,且 能减少或避免权限错乱。In some further embodiments, the data processing method of the voice device 10 may further include: obtaining a permission release instruction, and releasing the voice transmission permission according to the permission release instruction. The step of acquiring the authority revocation instruction may include: acquiring the unsubscription instruction of the service area where the voice device 10 is located, the unsubscribing instruction carrying the identification information of the alternative voice equipment, and obtaining the authorization revoking instruction according to the unsubscribing instruction. For example, the unsubscribe instruction of the service area may be a check out instruction. That is to say, the voice transmission authority can be automatically terminated when the room is unsubscribed, which is convenient for re-acquiring the voice transmission authority according to the actual needs of new guests, and can reduce or avoid authority confusion.
图3是根据本发明一个实施例的语音设备10的数据处理流程图。FIG. 3 is a data processing flow chart of the voice device 10 according to an embodiment of the present invention.
步骤S302,确定接入所在服务区域的无线访问接入点。Step S302: Determine the wireless access point that accesses the service area in which it is located.
步骤S304,向服务区域的控制终端发送数据连接请求,以与控制终端建立数据连接。Step S304, sending a data connection request to the control terminal in the service area to establish a data connection with the control terminal.
步骤S306,获取语音设备10所在服务区域的激活指令,激活指令携带有备选语音设备的标识信息。In step S306, an activation instruction of the service area where the voice device 10 is located is acquired, and the activation instruction carries the identification information of the alternative voice device.
步骤S308,根据激活指令获取语音传输权限。Step S308, acquiring the voice transmission authority according to the activation instruction.
步骤S310,获取语音传输权限的调整指令。获取语音传输权限的调整指令的步骤包括:向备选语音设备发送查询请求,以获取备选语音设备的响应状态,响应状态包括离线状态和在线状态,在备选语音设备的响应状态由在线状态切换为离线状态的情况下,或者在备选语音设备的响应状态由离线状态切换为在线状态的情况下,生成语音传输权限的调整指令。Step S310, acquiring an adjustment instruction of the voice transmission authority. The step of acquiring the adjustment instruction of the voice transmission authority includes: sending a query request to the alternative voice device to obtain the response state of the alternative voice device, the response state includes an offline state and an online state, and the response state of the alternative voice device is determined by the online state. In the case of switching to the offline state, or when the response state of the candidate voice device is switched from the offline state to the online state, an adjustment instruction for the voice transmission authority is generated.
步骤S312,根据调整指令调整语音传输权限。根据调整指令调整语音传输权限的步骤包括:在备选语音设备由在线状态切换为离线状态的情况下,中断与对应的备选语音设备之间的语音传输权限,在备选语音设备由离线状态切换为在线状态的情况下,恢复与对应的备选语音设备之间的语音传输权限。Step S312, adjust the voice transmission authority according to the adjustment instruction. The step of adjusting the voice transmission authority according to the adjustment instruction includes: when the alternative voice device is switched from the online state to the offline state, interrupting the voice transmission authority with the corresponding alternative voice device, and when the alternative voice device is switched from the offline state In the case of switching to the online state, restore the voice transmission authority with the corresponding alternative voice device.
步骤S314,按照语音传输权限从语音设备群组中识别出具有交互权限的备选语音设备,其中语音设备群组包括预设范围内的多个受控语音设备10。Step S314 , identifying candidate voice devices with interaction rights from the voice device group according to the voice transmission rights, where the voice device group includes a plurality of controlled voice devices 10 within a preset range.
步骤S316,获取语音传输发起请求。Step S316, acquiring a voice transmission initiation request.
步骤S318,判断语音传输发起请求的接收端是否为备选语音设备,若是,则执行步骤S320,若否,则执行步骤S322。In step S318, it is judged whether the receiving end of the voice transmission initiation request is an alternative voice device, and if so, step S320 is executed, and if not, step S322 is executed.
步骤S320,向接收端发送语音传输发起请求,以与接收端建立语音传输连接。Step S320, sending a voice transmission initiation request to the receiving end to establish a voice transmission connection with the receiving end.
步骤S322,输出第一提示信号。Step S322, outputting a first prompt signal.
步骤S324,获取权限解除指令。Step S324, obtaining a permission release instruction.
步骤S326,按照权限解除指令解除语音传输权限。Step S326, releasing the voice transmission authority according to the authority releasing instruction.
图4是根据本发明一个实施例的语音设备10的另一数据处理流程图。FIG. 4 is another data processing flow chart of the speech device 10 according to an embodiment of the present invention.
步骤S402,确定接入所在服务区域的无线访问接入点。Step S402: Determine the wireless access point that accesses the service area in which it is located.
步骤S404,向服务区域的控制终端发送数据连接请求,以与控制终端 建立数据连接。Step S404, sending a data connection request to the control terminal in the service area to establish a data connection with the control terminal.
步骤S406,获取语音设备10所在服务区域的激活指令,激活指令携带有备选语音设备的标识信息。In step S406, an activation instruction of the service area where the voice device 10 is located is acquired, and the activation instruction carries the identification information of the alternative voice device.
步骤S408,根据激活指令获取语音传输权限。Step S408, acquiring the voice transmission authority according to the activation instruction.
步骤S410,获取语音传输权限的调整指令。获取语音传输权限的调整指令的步骤包括:向备选语音设备发送查询请求,以获取备选语音设备的响应状态,响应状态包括离线状态和在线状态,在备选语音设备的响应状态由在线状态切换为离线状态的情况下,或者在备选语音设备的响应状态由离线状态切换为在线状态的情况下,生成语音传输权限的调整指令。Step S410, acquiring an adjustment instruction for the voice transmission authority. The step of acquiring the adjustment instruction of the voice transmission authority includes: sending a query request to the alternative voice device to obtain the response state of the alternative voice device, the response state includes an offline state and an online state, and the response state of the alternative voice device is determined by the online state. In the case of switching to the offline state, or when the response state of the candidate voice device is switched from the offline state to the online state, an adjustment instruction for the voice transmission authority is generated.
步骤S412,根据调整指令调整语音传输权限。根据调整指令调整语音传输权限的步骤包括:在备选语音设备由在线状态切换为离线状态的情况下,中断与对应的备选语音设备之间的语音传输权限,在备选语音设备由离线状态切换为在线状态的情况下,恢复与对应的备选语音设备之间的语音传输权限。Step S412, adjust the voice transmission authority according to the adjustment instruction. The step of adjusting the voice transmission authority according to the adjustment instruction includes: when the alternative voice device is switched from the online state to the offline state, interrupting the voice transmission authority with the corresponding alternative voice device, and when the alternative voice device is switched from the offline state In the case of switching to the online state, restore the voice transmission authority with the corresponding alternative voice device.
步骤S414,按照语音传输权限从语音设备群组中识别出具有交互权限的备选语音设备,其中语音设备群组包括预设范围内的多个受控语音设备10。Step S414 , identifying candidate voice devices with interaction rights from the voice device group according to the voice transmission rights, where the voice device group includes a plurality of controlled voice devices 10 within a preset range.
步骤S416,获取语音传输接收请求;Step S416, obtaining a voice transmission reception request;
步骤S418,在语音传输接收请求的发出端为备选语音设备的情况下,输出第二提示信号。Step S418 , in the case that the sender of the voice transmission reception request is an alternative voice device, output a second prompt signal.
步骤S420,获取权限解除指令。Step S420, obtaining a permission release instruction.
步骤S422,按照权限解除指令解除语音传输权限。Step S422, releasing the voice transmission authority according to the authority releasing instruction.
图5是根据本发明一个实施例的基于语音设备10的授权呼叫系统30的示意性框图。授权呼叫系统30一般性地可包括语音设备10和呼叫控制管理模块20。该授权呼叫系统30可以应用于酒店、办公场所等。以应用于酒店的授权呼叫系统30为例,授权呼叫系统30还可以进一步地包括酒店的管理平台。语音设备10可以为智能音箱。呼叫控制管理模块20可以是一个以计算机为工具,对来自语音设备10的呼叫进行管理控制的模块,不但能够提供呼叫管理控制接口供酒店的管理平台调用,还提供语音设备10配置管理接口。下面将结合不同的交互过程针对授权呼叫系统30做详细阐述。FIG. 5 is a schematic block diagram of an authorized call system 30 based on the voice device 10 according to an embodiment of the present invention. Authorized call system 30 may generally include voice device 10 and call control management module 20 . The authorized call system 30 can be applied to hotels, office places, and the like. Taking the authorized call system 30 applied to a hotel as an example, the authorized call system 30 may further include a management platform of the hotel. The voice device 10 may be a smart speaker. The call control management module 20 can be a computer-based tool that manages and controls calls from the voice device 10 . The authorized call system 30 will be described in detail below in conjunction with different interaction processes.
一是语音设备10配网以及设置过程。酒店的管理者通过操作控制终端中特定的应用程序可以向语音设备10发送配网信息,使得语音设备10接入 服务区域的无线访问接入点,配网信息中可以携带有无线访问接入点的IP地址和密码。语音设备10接入无线访问接入点之后,可以通过语音模块输出第三提示信号,以提示语音设备10已成功接入无线访问接入点。管理者通过操作上述应用程序,可以将语音设备10的设备标识(例如语音设备10的出厂号)、以及对应的服务区域的区域标识(例如客房号)配对,并将配对信息发送至呼叫控制管理模块20,以供呼叫控制管理模块20记录。One is the network configuration and setting process of the voice device 10 . The manager of the hotel can send the network distribution information to the voice device 10 by operating a specific application program in the control terminal, so that the voice device 10 can access the wireless access point in the service area, and the network distribution information can carry the wireless access point IP address and password. After the voice device 10 is connected to the wireless access point, the voice module may output a third prompt signal to prompt that the voice device 10 has successfully connected to the wireless access point. By operating the above application program, the administrator can pair the device identification of the voice device 10 (such as the factory number of the voice device 10) with the area identification (such as the room number) of the corresponding service area, and send the pairing information to the call control management module 20 for the call control management module 20 to record.
二是授权流程。当多位访客同时登记入住酒店时,管理者可以通过管理平台登记多位访客的个人信息、以及客房号信息,并按照访客的指示生成客房的激活指令,激活指令携带有权限进行语音传输的客房号。该激活指令可以发送至呼叫控制管理模块20。呼叫控制管理模块20根据激活指令可以查询与客房号匹配的语音设备10的设备标识,并进行授权,使得与客房号匹配的语音设备10获得语音传输权限。The second is the authorization process. When multiple visitors check into the hotel at the same time, the manager can register the personal information and room number information of the multiple visitors through the management platform, and generate the activation instruction of the guest room according to the instructions of the visitor, and the activation instruction carries the guest room that has the permission for voice transmission. No. The activation instruction may be sent to the call control management module 20 . The call control management module 20 can query the device identification of the voice device 10 matching the room number according to the activation instruction, and perform authorization, so that the voice device 10 matching the room number obtains the voice transmission authority.
三是正常呼叫流程。在语音设备10获得语音传输权限的情况下,语音设备10可以通过语音模块接收语音指令,并对语音指令进行解析,若解析之后的语音指令为“呼叫客房805”,则该语音设备10可以生成语音传输发起请求,并将语音传输发起请求发送至呼叫控制管理模块20。呼叫控制管理模块20可以查询语音传输权限,若语音传输发起请求的发出端和接收端存在语音传输权限,则可以向接收端发送语音传输发起请求,该语音传输发起请求可以作为接收端的语音传输接收请求,若语音传输发起请求的发出端和接收端不存在语音传输权限,则呼叫控制管理模块20可以直接向发出端发送第一提示信号,以指示发出端与接收端之间的语音传输处于“未授权状态”。The third is the normal call flow. When the voice device 10 obtains the voice transmission permission, the voice device 10 can receive the voice command through the voice module, and parse the voice command. If the voice command after the analysis is "call room 805", the voice device 10 can generate The voice transmission initiation request is sent to the call control management module 20 . The call control management module 20 can query the voice transmission authority, and if the sender and the receiver of the voice transmission initiation request have the voice transmission authority, it can send a voice transmission initiation request to the receiver, and the voice transmission initiation request can be received as the voice transmission of the receiver. Request, if the sender and receiver of the voice transmission request do not have voice transmission authority, the call control management module 20 can directly send the first prompt signal to the sender to indicate that the voice transmission between the sender and the receiver is in the " Unauthorized status".
四是调整授权流程。呼叫控制管理模块20可以与客房内的检测装置建立数据连接,检测装置可以包括人感检测装置或者门锁检测装置。当检测装置检测到访客离开或进入客房时,客房的使用状态发生变化,此时检测装置可以向呼叫控制管理模块20发送状态调整指令,使得呼叫控制管理模块20生成语音传输权限的调整指令。例如,若客房805内的访客离开客房805,则客房805的使用状态由有人状态切换为无人状态,呼叫控制管理模块20可以生成第一调整指令,取消客房805内的语音设备10与其他语音设备10之间的语音传输权限。在另一些实施例中,语音设备10可以通过语音模块接收语音指令,并对语音指令进行解析,若解析之后的语音指令为“开启免打扰模式”,则语音设备10可以向呼叫控制管理模块20发送状态调整指令, 使得呼叫控制管理模块20生成第一调整指令。The fourth is to adjust the authorization process. The call control management module 20 may establish a data connection with a detection device in the guest room, and the detection device may include a human detection device or a door lock detection device. When the detection device detects that the visitor leaves or enters the guest room, the usage state of the guest room changes, and the detection device can send a state adjustment instruction to the call control management module 20, so that the call control management module 20 generates an adjustment instruction of the voice transmission authority. For example, if the visitor in the guest room 805 leaves the guest room 805, the use state of the guest room 805 is switched from the occupied state to the unoccupied state, and the call control management module 20 can generate the first adjustment instruction to cancel the voice device 10 in the guest room 805 and other voices. Voice transmission rights between devices 10. In other embodiments, the voice device 10 can receive the voice command through the voice module, and parse the voice command. If the voice command after the parsing is "turn on the do-not-disturb mode", the voice device 10 can report to the call control management module 20 The state adjustment instruction is sent, so that the call control management module 20 generates the first adjustment instruction.
五是广播流程。管理者可以向布置于前台的语音设备10发送语音指令,使该语音设备10开启广播模式。广播模式开启之后,语音设备10可以接收管理者的语音信息,并进行TTS(Text To Speech)转换,以生成广播内容,并将广播内容发送至呼叫控制管理模块20,广播内容包含广播信息和广播地址,广播地址中携带有接收广播信息的语音设备10的标识信息。呼叫控制管理模块20可以按照广播地址将广播内容发送至特定的语音设备10。The fifth is the broadcasting process. The administrator can send a voice command to the voice device 10 arranged in the foreground to enable the voice device 10 to turn on the broadcast mode. After the broadcast mode is turned on, the voice device 10 can receive the manager's voice information, and perform TTS (Text To Speech) conversion to generate broadcast content, and send the broadcast content to the call control management module 20. The broadcast content includes broadcast information and broadcast content. Address, the broadcast address carries the identification information of the voice device 10 that receives the broadcast information. The call control management module 20 can send the broadcast content to a specific voice device 10 according to the broadcast address.
六是解除授权流程。当多位访客退房时,管理者可以在管理平台上生成退订指令,退订指令携带有将要解除语音传输权限的客房号。该退订指令可以发送至呼叫控制管理模块20。呼叫控制管理模块20根据退订指令可以查询与客房号匹配的语音设备10的设备标识,并进行解除授权。The sixth is the deauthorization process. When multiple guests check out, the manager can generate an unsubscribe instruction on the management platform, and the unsubscribe instruction carries the room number whose voice transmission permission is to be released. The unsubscribe instruction can be sent to the call control management module 20 . The call control management module 20 can query the device identification of the voice device 10 matching the room number according to the unsubscribe instruction, and perform deauthorization.
使用上述方法,通过获取语音传输权限,并按照语音传输权限从语音设备群组中识别出具有交互权限的备选语音设备,在获取到语音传输发起请求时,且在语音传输发起请求的接收端为备选语音设备的情况下,向接收端发送语音传输发起请求,以与接收端建立语音传输连接。本实施例利用上述方法改进语音设备10的数据处理方法,并提供一种新的语音设备10,使得语音设备10能够按照语音传输权限建立语音传输连接,这使得不同语音设备10之间在语音传输权限所界定的范围内实现互通,从而可以减少或避免引起不必要的骚扰,提高了语音设备10使用者的使用体验。Using the above method, by obtaining the voice transmission authority, and identifying the alternative voice device with the interaction authority from the voice device group according to the voice transmission authority, when the voice transmission initiation request is obtained, and at the receiving end of the voice transmission initiation request. In the case of an alternative voice device, send a voice transmission initiation request to the receiving end to establish a voice transmission connection with the receiving end. This embodiment uses the above method to improve the data processing method of the voice device 10, and provides a new voice device 10, so that the voice device 10 can establish a voice transmission connection according to the voice transmission authority, which enables the voice transmission between different voice devices 10. Intercommunication is realized within the scope defined by the authority, so that unnecessary disturbance can be reduced or avoided, and the use experience of the user of the voice device 10 is improved.
至此,本领域技术人员应认识到,虽然本文已详尽示出和描述了本发明的多个示例性实施例,但是,在不脱离本发明精神和范围的情况下,仍可根据本发明公开的内容直接确定或推导出符合本发明原理的许多其他变型或修改。因此,本发明的范围应被理解和认定为覆盖了所有这些其他变型或修改。By now, those skilled in the art will recognize that, although various exemplary embodiments of the present invention have been illustrated and described in detail herein, the present invention may still be implemented in accordance with the present disclosure without departing from the spirit and scope of the present invention. The content directly determines or derives many other variations or modifications consistent with the principles of the invention. Accordingly, the scope of the present invention should be understood and deemed to cover all such other variations or modifications.

Claims (10)

  1. 一种语音设备的数据处理方法,包括:A data processing method for a voice device, comprising:
    获取语音传输权限;Obtain voice transmission permission;
    按照所述语音传输权限从语音设备群组中识别出具有交互权限的备选语音设备,其中所述语音设备群组包括预设范围内的多个受控语音设备;Identify candidate voice devices with interaction rights from the voice device group according to the voice transmission rights, wherein the voice device group includes a plurality of controlled voice devices within a preset range;
    获取语音传输发起请求;Get the voice transmission initiation request;
    判断所述语音传输发起请求的接收端是否为所述备选语音设备;Judging whether the receiving end of the voice transmission initiation request is the alternative voice device;
    若是,则向所述接收端发送所述语音传输发起请求,以与所述接收端建立语音传输连接。If so, send the voice transmission initiation request to the receiving end to establish a voice transmission connection with the receiving end.
  2. 根据权利要求1所述的语音设备的数据处理方法,其中The data processing method of a voice device according to claim 1, wherein
    获取所述语音传输权限的步骤包括:The steps of acquiring the voice transmission authority include:
    获取所述语音设备所在服务区域的激活指令,所述激活指令携带有所述备选语音设备的标识信息;Obtain the activation instruction of the service area where the voice device is located, and the activation instruction carries the identification information of the alternative voice device;
    根据所述激活指令获取所述语音传输权限。Acquire the voice transmission authority according to the activation instruction.
  3. 根据权利要求2所述的语音设备的数据处理方法,其中The data processing method of a speech device according to claim 2, wherein
    在根据所述激活指令获取所述语音传输权限的步骤之后,获取所述语音传输权限的步骤还包括:After the step of acquiring the voice transmission authority according to the activation instruction, the step of acquiring the voice transmission authority further includes:
    获取所述语音传输权限的调整指令;obtaining an adjustment instruction for the voice transmission authority;
    根据所述调整指令调整所述语音传输权限。The voice transmission authority is adjusted according to the adjustment instruction.
  4. 根据权利要求3所述的语音设备的数据处理方法,其中The data processing method of a voice device according to claim 3, wherein
    获取所述语音传输权限的调整指令的步骤包括:The step of acquiring the adjustment instruction of the voice transmission authority includes:
    向所述备选语音设备发送查询请求,以获取所述备选语音设备的响应状态,所述响应状态包括离线状态和在线状态;sending a query request to the alternative voice device to obtain a response state of the alternative voice device, where the response state includes an offline state and an online state;
    在所述备选语音设备的响应状态由所述在线状态切换为所述离线状态的情况下,或者在所述备选语音设备的响应状态由所述离线状态切换为所述在线状态的情况下,生成所述语音传输权限的调整指令。When the response state of the alternative voice device is switched from the online state to the offline state, or when the response state of the alternative voice device is switched from the offline state to the online state , to generate an adjustment instruction for the voice transmission authority.
  5. 根据权利要求4所述的语音设备的数据处理方法,其中The data processing method of a speech device according to claim 4, wherein
    根据所述调整指令调整所述语音传输权限的步骤包括:The step of adjusting the voice transmission authority according to the adjustment instruction includes:
    在所述备选语音设备由所述在线状态切换为所述离线状态的情况下,中断与对应的所述备选语音设备之间的语音传输权限;In the case that the alternative voice device is switched from the online state to the offline state, interrupting the voice transmission authority with the corresponding alternative voice device;
    在所述备选语音设备由所述离线状态切换为所述在线状态的情况下,恢复与对应的所述备选语音设备之间的语音传输权限。In the case that the alternative voice device is switched from the offline state to the online state, the voice transmission authority with the corresponding alternative voice device is restored.
  6. 根据权利要求2所述的语音设备的数据处理方法,其中The data processing method of a speech device according to claim 2, wherein
    在获取所述语音传输权限之前,还包括:Before acquiring the voice transmission permission, the method further includes:
    确定接入所在服务区域的无线访问接入点;Determine the wireless access point to access the service area;
    向所述服务区域的控制终端发送数据连接请求,以与所述控制终端建立数据连接。A data connection request is sent to the control terminal in the service area to establish a data connection with the control terminal.
  7. 根据权利要求1所述的语音设备的数据处理方法,还包括:The data processing method of a voice device according to claim 1, further comprising:
    在所述语音传输发起请求的接收端不是所述备选语音设备的情况下,输出第一提示信号。In the case that the receiving end of the voice transmission initiation request is not the alternative voice device, a first prompt signal is output.
  8. 根据权利要求1所述的语音设备的数据处理方法,还包括:The data processing method of a voice device according to claim 1, further comprising:
    获取语音传输接收请求;Get the voice transmission reception request;
    判断所述语音传输接收请求的发出端是否为所述备选语音设备;Determine whether the sender of the voice transmission receiving request is the alternative voice device;
    若是,则输出第二提示信号。If so, output a second prompt signal.
  9. 根据权利要求1所述的语音设备的数据处理方法,还包括:The data processing method of a voice device according to claim 1, further comprising:
    获取权限解除指令;Obtain permission removal instruction;
    按照所述权限解除指令解除所述语音传输权限。Release the voice transmission authority according to the authority releasing instruction.
  10. 一种语音设备,包括:A speech device comprising:
    处理器和存储器,所述存储器内存储有控制程序,所述控制程序被所述处理器执行时,用于实现根据权利要求1-9中任一项所述的数据处理方法。A processor and a memory, wherein a control program is stored in the memory, and when the control program is executed by the processor, it is used to implement the data processing method according to any one of claims 1-9.
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