WO2022141810A1

WO2022141810A1 - Voice prompt system and method for material performance

Info

Publication number: WO2022141810A1
Application number: PCT/CN2021/081229
Authority: WO
Inventors: 王磊; 李红; 韩飞; 周斌; 鲍丽山; 尚积玉; 薛劭节; 沈祝园; 刘凯; 井伟; 赵厚凯; 顾巍; 宋厚营; 时悦
Original assignee: 国网江苏省电力有限公司连云港供电分公司
Priority date: 2020-12-30
Filing date: 2021-03-17
Publication date: 2022-07-07
Also published as: CN112738343B; CN112738343A

Abstract

A voice prompt system and method for material performance. The system comprises: a database, which stores material performance information; an element comparison module, which is used for retrieving the material performance information from the database, comparing element type information with standard element information to find out element content in the standard element information that does not belong to the element type information, taking the element content as element pending information, associating the element pending information, material basic information and contact information with one another and taking same as supplementary information, and sending the supplementary information to a communication prompt module; the communication prompt module, which receives the supplementary information, sorts the supplementary information, and sends the supplementary information to a communication display module in sequence; and the communication display module, which displays the material basic information, the element pending information and the contact information in the supplementary information.

Description

A voice prompting system and method for material contract performance

technical field

The invention belongs to the technical field of material contract performance, and in particular relates to a voice prompting system and method for material contract performance.

Background technique

At this stage, there are many problems in the state grid supply chain using traditional methods to handle business, such as the generation of a large number of paper documents and manual communication, unclear processes leading to unclear responsibilities, and the low efficiency of traditional telephone communication, which cannot be correlated with existing data.

At present, the power grid supply chain still relies heavily on manual communication with customers. In the process of manual communication, the staff usually has less understanding of customers, which makes it easy to miss some important information during telephone communication and give follow-up materials. The performance records suggest that the work brings difficulties. The main problems are: (1) After the current phone number is dialed, it is impossible to identify whether the connected person is the customer himself, and there is the possibility of others pretending to be; (2) The staff is prone to misunderstanding the material performance information during telephone communication. Key points, making it necessary to communicate frequently and repeatedly.

SUMMARY OF THE INVENTION

In order to solve the problems of the prior art, the present invention provides a voice prompting system and method for material contract performance, which solves the problem in the prior art that staff are prone to misunderstanding and missing key points when communicating information about material contract performance by telephone.

In order to realize the above-mentioned purpose of the invention, the present invention specifically adopts the following technical solutions:

A voice prompt system for material contract performance, comprising a database, an element comparison module, a communication reminder module and a communication display module; it is characterized in that:

The database is used to store material performance information, the material performance information includes material basic information, contact information, element type information, element content information and communication recording information, and the element type information and element content information are correlated with each other;

The element comparison module is used to retrieve the material performance information from the database, compare the element type information with the standard element information, find out the element content in the standard element information that does not belong to the element type information, and compare the element content. As the element pending information, the element pending information, the basic material information and the contact information are correlated with each other and used as supplementary information, and the supplementary information is sent to the communication reminder module;

The communication reminder module is used to receive supplementary information, sort the supplementary information, and send the supplementary information to the communication display module in sequence;

The communication display module is used for displaying the basic information of materials, pending information of elements and contact information in the supplementary information.

The present invention further includes the following preferred solutions.

The system also includes a communication selection module, a communication recording module, a speech recognition module and an alarm module;

The communication selection module is used to input supplementary information to the speech recognition module;

The communication recording module is used to record the new call content after inputting the supplementary information, and send the recorded information to the speech recognition module;

The voice recognition module is used to compare the recorded information with the contact information of the supplementary information, and when the voiceprint between the recorded information and the contact information does not match, send the first alarm information to the alarm module, and stop the recognition recorded information;

The alarm module is used for alarming according to the first alarm information.

The speech recognition module is also used to identify the keyword information in the recording information, and compare the keyword information with the element pending information in the supplementary information. When there is element pending information that does not belong to the keyword information, it will not belong to the keyword information. The element pending information of the information is used as the element prompt information, and the second alarm information and the element prompt information are sent to the alarm module;

The alarm module is used for alarming according to the second alarm information.

The alarm module is further configured to broadcast element prompt information according to the second alarm information.

The voice prompting system also includes a voice supplementary module;

The voice recognition module is also used to identify the keyword information in the recorded information, when the element pending information belongs to the keyword information, convert the recorded information into corresponding text information, and extract the content information corresponding to the keyword, Send keywords, content information and supplementary information to the voice supplementary module;

The voice supplement module is configured to use the element pending information belonging to the keyword as the element type information, use the content information associated with the element type information as the element content information, and send the material contract performance information corresponding to the supplementary information to the database for updating.

The voice prompting system also includes a communication module;

The voice recognition module is also used to send the recorded information, basic material information and contact information to the communication module when the voiceprints between the recorded information and the contact information do not match;

The communication module is used to send the recording information and the basic material information to the contact client corresponding to the contact information; it is also used to receive the authorization confirmation information and the basic material information sent by the contact client, and forward them to the voice identification module;

The voice recognition module is further configured to receive the basic material information and authorization confirmation information sent by the communication module, and identify the recorded information corresponding to the supplementary information containing the basic material information.

The voice prompting system also includes a keyword input module;

The keyword input module is used for inputting keywords to the speech recognition module.

The voice prompting system also includes an element input module;

The element input module is used for inputting standard element information to the element comparison module.

The present application also discloses a voice prompt method for material contract performance based on the foregoing, and the voice prompt method for material contract performance includes the following steps:

Step 1: Retrieve material performance information from the database through the element comparison module;

Step 2: In the element comparison module, compare the element type information with the standard element information, find out the element content in the standard element information that does not belong to the element type information, and use the element content as the element pending information, and use the element pending information , Material basic information and contact information are related to each other and input to the communication reminder module as supplementary information;

Step 3: The communication reminder module sorts the supplementary information;

Step 4: The communication display module displays supplementary information in sequence.

The voice prompting method for material contract performance further includes:

Step 5: Send the material contract performance information corresponding to the supplementary information to the database for updating through the speech recognition module and the speech supplementary module.

Through the voice recognition module and the voice supplementary module, the material contract performance information corresponding to the supplementary information is sent to the database for updating, including:

5.1 Input supplementary information to the speech recognition module through the communication selection module;

5.2 The communication recording module records the first recording information of the preset duration;

5.3 The voice recognition module performs voiceprint matching between the first recording information and the contact information in the supplementary information. If the matching results are consistent, execute 5.4; if the matching results are inconsistent, execute 5.9;

5.4 The communication recording module records the second recording information;

5.5 The speech recognition module recognizes the keyword information in the second recording information, and judges whether the element pending information all belongs to the keyword information, if so, execute 5.6, if not, execute 5.8;

5.6 The speech recognition module converts the second recording information into text information, and extracts the content information corresponding to the keywords in the text information;

5.7 The voice supplementary module takes the element pending information belonging to the keyword information as the element type information, and the content information associated with the element type information, that is, the content information corresponding to the keyword in the text information described in 5.6, as the element content information , send the material performance information corresponding to the supplementary information to the database for update;

5.8 The element pending information that does not belong to the keyword information is regarded as the element prompt information, and the alarm module will give an alarm and broadcast the element prompt information;

5.9 The communication module sends the recording information and the basic material information to the contact client corresponding to the contact information and gives an alarm through the alarm module; if the communication module receives the authorization confirmation information and the basic material information sent by the corresponding contact client , then return to 5.5.

The following is a specific explanation:

In step 2, there are two sources of standard element information: (1) preset by the designer, and subsequent changes cannot be made after the design is completed; (2) standard element information is input to the element comparison module through the element input module.

In step 3, the communication reminder module sorts the supplementary information as follows: (1) The communication reminder module sorts the supplementary information according to the order in which the supplementary information is received; (2) The communication reminder model ranks the "urgent" supplementary information in the "normal" ” supplementary information, the “urgent” supplementary information and the “normal” supplementary information are sorted according to the order in which they are received; among them, the “urgent” and “normal” types are identified in the basic material information.

In this solution, after the communication selection module inputs supplementary information to the speech recognition module, the communication recording module is activated to record the communication between the staff and the customer. The recording within the preset duration is called the first recording information, and the first recording information is mainly used as a verification of "whether the customer who is currently communicating with the worker is the contact person". The recording after the preset duration is called the second recording information. The second recording information is mainly the recording of the communication process between the customer and the staff regarding the supplementary information, which is mainly used to update the material performance information.

In 5.7, the material contract performance information corresponding to the supplementary information includes keywords, element content information and supplementary information, and the material contract performance information is supplemented into the database through the voice supplementary module.

Compared with the prior art, the present invention has the following beneficial technical effects:

(1) In this plan, through the communication display module, the staff can view the basic material information, element pending information and contact information of this communication, learn the basic situation of the current material contract performance through the material basic information, and understand the element pending information through the information. When it comes to the elements that need to be paid attention to in this communication, the contact information of this communication can be learned through the contact information. Therefore, using this scheme, the staff can contact the corresponding customers for material performance while checking the materials that need to be paid attention to in this material performance. elements to avoid omissions in the communication process. Compared with direct communication with customers in the prior art, this solution organizes and displays the main points and basic conditions of communication, which improves the efficiency of communication between staff and customers.

(2) In this scheme, the recording is performed within a preset time after the call is connected, and then the voiceprint identification of the recording personnel is carried out to ensure that the customer currently answering the phone is the customer corresponding to the contact information, so as to prevent irrelevant personnel from answering the phone Causes wrong instructions; if it is not the preset person (the preset person refers to the contact person in the contact information), an alarm will be issued to remind the staff that the person who is currently answering is not himself, pay attention to the authenticity of the communication, and it is necessary to carry out subsequent authorization verification.

(3) In this solution, the keyword information in the recording is identified. If the customer's recording does not reflect all the pending information of the elements, that is, the recorded call does not cover the corresponding content of the pending information of all the elements in place, and the communication has For the shortcomings, this solution uses the alarm module to send a second alarm message to remind the staff that there are still omissions in the corresponding content of this recording, so as to avoid the situation that communication is not in place.

(4) In this scheme, when the call recording contains all the elements to be determined, that is, the communication is in place, and all the elements have been mentioned. The recorded information is transferred into text, the corresponding content information is extracted, and the voice supplementary module is used. Update material performance information in the database. After the voice communication is in place, the effect of automatically updating the stored elements and content is realized.

(5) In this scheme, when the information of the corresponding person in the recording is inconsistent with the contact information, further authorization confirmation is carried out, the situation of the other person to be communicated is provided, and the contact person is notified in time to avoid false positives that the contact person is not aware of.

Description of drawings

1 is a flow chart of an embodiment of a voice prompting method for material contract performance according to the present invention;

FIG. 2 is a schematic block diagram of a voice prompting system for material contract fulfillment according to the present invention.

Detailed ways

In order to make the objectives, technical solutions and advantages of the present invention clearer, the technical solutions of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. The embodiments described in this application are only a part of the embodiments of the present invention, but not all of the embodiments. Based on the spirit of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

As shown in FIG. 2 , the present invention provides a voice prompt system for material contract performance, so as to realize the operation of the above-mentioned voice prompt method for material contract performance.

A voice prompting system for material contract performance, comprising a database, an element comparison module, a communication reminder module, a communication display module, a communication selection module, a communication recording module, a voice recognition module, an alarm module, a voice supplementary module, a communication module and a timing module ;

The communication display module is used to display basic material information, element pending information and contact information in the supplementary information;

The communication recording module is used to record the first recording information within the preset time period set by the timing module, and record the second recording information of the call content. The recording information includes the first recording information and the second recording information. The information is sent to the speech recognition module;

The voice recognition module is used to compare the first recorded information in the recorded information with the contact information of the supplementary information: when the voiceprints between the first recorded information and the contact information do not match, send a message to the alarm module The first alarm information, and stop identifying the recording information, and send the first recording information, basic material information and contact information to the communication module; when the voiceprints between the first recording information and the contact information match, identify the second For the keyword information in the recording information, compare the keyword information with the element pending information in the supplementary information;

When the element pending information does not belong to the keyword information, the element pending information that does not belong to the keyword information is used as the element prompt information, and the second alarm information and the element prompt information are sent to the alarm module; when the element pending information all belong to the keyword information , convert the second recording information into corresponding text information, extract the content information corresponding to the keyword, and send the keyword, content information and supplementary information to the voice supplementary module;

The communication module is used to send the first recording information and the basic material information to the contact client corresponding to the contact information; it is also used to receive the authorization confirmation information and the basic material information sent by the contact client, and forward it To the voice recognition module; the voice recognition module is also used to receive the basic material information and authorization confirmation information sent by the communication module;

The voice supplementary module is configured to use the element pending information in the keyword as the element type information, use the content information associated with the element type information as the element content information, and send the material contract performance information corresponding to the supplementary information to the database for updating;

The alarming module is configured to perform an alarm according to the first alarm information, perform an alarm according to the second alarm information, and broadcast the element prompt information.

The present application also discloses a voice prompting method for material contract performance based on the aforementioned voice prompting system, as shown in FIG. 1 , including the following steps:

S1, the element comparison module retrieves the material performance information from the database;

The material performance information includes basic material information, contact information, element type information, element content information and communication recording information, and the element type information and element content information are correlated with each other;

S2, the element comparison module compares the element type information with the standard element information, finds out the element content in the standard element information that does not belong to the element type information, and takes the element content as the element pending information, and uses the element pending information and basic material information. Correlate with contact information and serve as supplemental information;

In the embodiment of the present application, there are two sources of standard element information: (1) preset by the designer, and subsequent changes cannot be made after the design is completed; (2) standard element information is input to the element comparison module through the element input module, which Input methods include, but are not limited to, manual keyboard input, voice recognition input, gesture input, and the like. Material performance information includes basic material information, contact information, element type information, element content information, and communication recording information. Element type information and element content information are related to each other. The basic material information is the basic status of this material contract performance, and the contact information includes The contact name, contact phone number, and standard voice of the contact are closely related content information of the contact. The element type information clarifies the type of the element. There are multiple types of element information, and one of the many element type information in the material performance information is. The contents are different from each other.

S3, the communication reminder module sorts the supplementary information;

The communication reminder module sorts the supplementary information as follows: (1) The communication reminder module sorts the supplementary information in the order in which it receives the supplementary information; (2) The basic material information includes emergency situations, which are divided into "emergency" and "normal", The communication reminder module caches once every 4 minutes, sorts the cached supplementary information, first filters out the "urgent" supplementary information, sorts the supplementary information in the order of receipt, and then filters out the "normal" supplementary information. Sort them in the order they see, with urgent ones before normal ones.

S4, the communication display module sequentially displays supplementary information;

S5, through the speech recognition module and the speech supplementary module, the material contract performance information corresponding to the supplementary information is sent to the database for updating, which specifically includes the following contents:

The first recording information is, after the communication selection module inputs supplementary information to the speech recognition module, when the communication recording module is activated, the recording within the pre-set duration of communication between the staff and the customer;

The second recording information is, after the communication selection module inputs the supplementary information to the speech recognition module, when the communication recording module is activated, the recording after the pre-set duration of communication between the staff and the customer;

5.5 The speech recognition module identifies the keyword information in the second recording information, and the keyword information belongs to the set of key general words; determine whether the element pending information all belongs to the keyword information, if so, execute 5.6, if otherwise, execute 5.8;

The set of key words is a set of all possible keywords, which is a preset set; the keywords in the set of key words may not necessarily appear in the second recording information;

5.6 The speech recognition module converts the second recording information into text information, and extracts the content information corresponding to the keywords in the text information; it involves the technology of converting speech into text, which is mature and has been widely used in WeChat and Sogou input methods , so the applicant does not make further descriptions on this.

Wherein, the material contract performance information corresponding to the supplementary information includes keywords, element content information and supplementary information, and the material contract performance information is supplemented into the database through the voice supplementary module.

5.9 The communication module sends the recording information and the basic material information to the contact client corresponding to the contact information and gives an alarm through the alarm module; the corresponding contact client sends the authorization confirmation information and the basic material information to the voice recognition module, and the " Authorization confirmation information and basic material information" as the second recording information, return to 5.5.

Using the system of this scheme, the staff can view the basic information of the materials, the pending information of the elements and the contact information of the communication through the communication display module. The elements that need to be paid attention to in this communication, the contact information of this communication is known through the contact information. Therefore, using this solution, the staff can contact the corresponding customers for material contract performance while viewing the key elements that need to be paid attention to in this material contract performance. , to avoid omissions in the process of communication. Compared with direct communication with customers in the prior art, this solution organizes and displays the main points and basic conditions of communication, which improves the efficiency of communication between staff and customers.

Recording is performed within the preset time after the call is connected, and then the voiceprint identification of the recording personnel is carried out to ensure that the customer currently answering the phone is the customer corresponding to the contact information, so as to avoid wrong instructions caused by irrelevant personnel answering the phone; Personnel (the default person refers to the contact person in the contact information), then an alarm will be issued to remind the staff that the person who is currently answering is not the person, and further authorization confirmation will be carried out to provide the situation of others to be communicated, and the contact person will be notified in time to avoid If there are false positives that the contact person is not aware of, pay attention to the authenticity of the communication.

To identify the keyword information in the recording, if the customer's recording does not reflect all the pending information of the elements, that is, this recorded call does not cover the corresponding content of the pending information of all the elements, and the communication is insufficient. In this solution, the second alarm information is sent through the alarm module to remind the staff that the corresponding content of the recording is still missing, so as to avoid the situation of ineffective communication. When the call recording contains all the pending information of the elements, that is, the communication is in place, and all the elements have been mentioned. The recorded information is converted into text, the corresponding content information is extracted, and the material performance information in the database is checked through the voice supplementary module. to update. After the voice communication is in place, the effect of automatically updating the stored elements and content is realized.

The above are only the embodiments of the present invention, and the common knowledge such as the well-known specific structures and characteristics in the scheme has not been described too much here. Those of ordinary skill in the art know that the invention belongs to the technical field before the filing date or the priority date. Technical knowledge, can know all the prior art in this field, and have the ability to apply conventional experimental means before the date, those of ordinary skill in the art can perfect and implement this scheme in combination with their own ability under the enlightenment given in this application, Some typical well-known structures or well-known methods should not be an obstacle to those skilled in the art from practicing the present application. It should be pointed out that for those skilled in the art, some modifications and improvements can be made without departing from the structure of the present invention. These should also be regarded as the protection scope of the present invention, and these will not affect the implementation of the present invention. Effectiveness and utility of patents. The scope of protection claimed in this application shall be based on the content of the claims, and the descriptions of the specific implementation manners in the description can be used to interpret the content of the claims.

Claims

A voice prompt system for material contract performance, comprising a database, an element comparison module, a communication reminder module and a communication display module; it is characterized in that:

The database is used to store material performance information, the material performance information includes material basic information, contact information, element type information, element content information and communication recording information, and the element type information and element content information are correlated with each other;

The element comparison module is used to retrieve the material performance information from the database, compare the element type information with the standard element information, find out the element content in the standard element information that does not belong to the element type information, and compare the element content. As the element pending information, the element pending information, the basic material information and the contact information are correlated with each other and used as supplementary information, and the supplementary information is sent to the communication reminder module;

The communication reminder module is used to receive supplementary information, sort the supplementary information, and send the supplementary information to the communication display module in sequence;

The communication display module is used for displaying the basic information of materials, pending information of elements and contact information in the supplementary information.
A voice prompting system for material performance according to claim 1, wherein:

The system further includes a communication selection module, a communication recording module, a speech recognition module and an alarm module;

The communication selection module is used for inputting supplementary information to the speech recognition module;

The communication recording module is used to record the new call content after inputting the supplementary information, and send the recorded information to the speech recognition module;

The voice recognition module is used to compare the recorded information with the contact information of the supplementary information, and when the voiceprint between the recorded information and the contact information does not match, send the first alarm information to the alarm module, and stop the recognition recorded information;

The alarm module is used for alarming according to the first alarm information.
A voice prompting system for material performance according to claim 2, characterized in that:

The speech recognition module is also used to identify the keyword information in the recording information, and compare the keyword information with the element pending information in the supplementary information. When the element pending information does not belong to the keyword information, it will not belong to the keyword information. The element pending information of the information is used as the element prompt information, and the second alarm information and the element prompt information are sent to the alarm module;

The alarm module is used for alarming according to the second alarm information.
A kind of voice prompting system for material performance according to claim 3, is characterized in that:

The alarm module is further configured to broadcast element prompt information according to the second alarm information.
A kind of voice prompting system for material performance according to claim 3, is characterized in that:

Also includes a voice supplementary module;

The voice recognition module is also used to identify the keyword information in the recorded information, when the element pending information belongs to the keyword information, convert the recorded information into corresponding text information, and extract the content information corresponding to the keyword, Send keywords, content information and supplementary information to the voice supplementary module;

The voice supplement module is configured to use the element pending information belonging to the keyword as the element type information, use the content information associated with the element type information as the element content information, and send the material contract performance information corresponding to the supplementary information to the database for updating.
A voice prompting system for material performance according to claim 5, characterized in that:

Also includes a communication module;

The voice recognition module, when the voiceprint between the recorded information and the contact information does not match, is also used to send the recorded information, basic material information and contact information to the communication module;

The communication module is used to send the recording information and the basic material information to the contact client corresponding to the contact information; it is also used to receive the authorization confirmation information and the basic material information sent by the contact client, and forward it to the voice identification module;

The voice recognition module is further configured to receive the basic material information and authorization confirmation information sent by the communication module, and identify the recorded information corresponding to the supplementary information containing the basic material information.
A voice prompting system for material performance according to claim 6, characterized in that:

Also includes a keyword input module;

The keyword input module is used for inputting keywords to the speech recognition module.
A voice prompting system for material performance according to claim 7, wherein:

Also includes a feature input module;

The element input module is used for inputting standard element information to the element comparison module.
A voice prompt method for material contract performance based on the voice prompt system of claims 1-8, wherein the voice prompt method for material contract performance comprises the following steps:

Step 1: Retrieve material performance information from the database through the element comparison module;

Step 2: In the element comparison module, compare the element type information with the standard element information, find out the element content in the standard element information that does not belong to the element type information, and use the element content as the element pending information, and use the element pending information. , Material basic information and contact information are related to each other and input to the communication reminder module as supplementary information;

Step 3: The communication reminder module sorts the supplementary information;

Step 4: The communication display module displays supplementary information in sequence.
The voice prompt method for material contract performance according to claim 9, wherein the voice prompt method for material contract performance further comprises:

Step 5: Send the material contract performance information corresponding to the supplementary information to the database for updating through the speech recognition module and the speech supplementary module.
A voice prompting method for material performance according to claim 10, wherein:

Through the voice recognition module and the voice supplementary module, the material contract performance information corresponding to the supplementary information is sent to the database for updating, including:

5.1 Input supplementary information to the speech recognition module through the communication selection module;

5.2 The communication recording module records the first recording information of the preset duration;

5.3 The voice recognition module performs voiceprint matching between the first recording information and the contact information in the supplementary information. If the matching results are consistent, execute 5.4; if the matching results are inconsistent, execute 5.9;

5.4 The communication recording module records the second recording information;

5.5 The speech recognition module recognizes the keyword information in the second recording information, and judges whether the element pending information belongs to the keyword information, if so, execute 5.6, and if otherwise, execute 5.8;

5.6 The speech recognition module converts the second recording information into text information, and extracts the content information corresponding to the keywords in the text information;

5.7 The voice supplementary module takes the element pending information belonging to the keyword information as the element type information, and the content information associated with the element type information, that is, the content information corresponding to the keyword in the text information described in 5.6, as the element content information , send the material performance information corresponding to the supplementary information to the database for update;

5.8 The element pending information that does not belong to the keyword information is used as the element prompt information, and the alarm module will give an alarm and broadcast the element prompt information;

5.9 The communication module sends the recording information and the basic material information to the contact client corresponding to the contact information and gives an alarm through the alarm module; the corresponding contact client sends the authorization confirmation information and the basic material information to the voice recognition module, and the " Authorization confirmation information and basic material information" as the second recording information, return to 5.5.
A voice prompting method for material performance according to claim 9 or 11, characterized in that:

In step 2, there are two sources of standard element information: (1) preset by the designer, and subsequent changes cannot be made after the design is completed; (2) standard element information is input to the element comparison module through the element input module.
A voice prompting method for material performance according to claim 9 or 11, wherein:

In step 3, the communication reminder module sorts the supplementary information as follows:

The communication reminder module is sorted according to the order in which the supplementary information is received;

or,

The basic information of materials includes emergency. Emergency is divided into "emergency" and "normal". The communication reminder module caches every 4 minutes, sorts the cached supplementary information, and first filters out the "emergency" communication reminder model to classify the "emergency" category. The supplementary information is ranked before the "normal" supplementary information, and the "urgent" supplementary information and the "normal" supplementary information are sorted according to the order in which they are received; among them, the "urgent" and "normal" types are marked in the material. basic information.
A voice prompting method for material performance according to claim 11, characterized in that:

The first recording information refers to the recording within the preset time period before the communication between the staff and the customer after the communication selection module inputs the supplementary information to the speech recognition module, when the communication recording module is activated, and the communication between the staff and the customer; the second recording information It refers to the recording after the pre-set duration of communication between staff and customers when the communication recording module is activated after the communication selection module inputs supplementary information to the speech recognition module.
A voice prompting method for material performance according to claim 14, wherein:

In 5.7, the material contract performance information corresponding to the supplementary information includes keywords, element content information and supplementary information, and the material contract performance information is supplemented into the database through a voice supplementary module.