WO2022103376A1 - Performance evaluation system based on work pace - Google Patents

Performance evaluation system based on work pace Download PDF

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Publication number
WO2022103376A1
WO2022103376A1 PCT/TR2021/051209 TR2021051209W WO2022103376A1 WO 2022103376 A1 WO2022103376 A1 WO 2022103376A1 TR 2021051209 W TR2021051209 W TR 2021051209W WO 2022103376 A1 WO2022103376 A1 WO 2022103376A1
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WIPO (PCT)
Prior art keywords
enterprise
staff
server
work
pace
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Application number
PCT/TR2021/051209
Other languages
French (fr)
Inventor
Sezin DUNYA
Habib GULTEKIN
Original Assignee
Dogus Bilgi Islem Ve Teknoloji Hiz. A.S.
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Publication date
Application filed by Dogus Bilgi Islem Ve Teknoloji Hiz. A.S. filed Critical Dogus Bilgi Islem Ve Teknoloji Hiz. A.S.
Publication of WO2022103376A1 publication Critical patent/WO2022103376A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G06Q10/06315—Needs-based resource requirements planning or analysis

Definitions

  • the present invention relates to a system for calculating the work pace (tempo) of workplaces in proportion to hourly maximum intensity per employee and providing an employee resource planning operating such that it will enable employees to work with a specific percentage of pace for each hour within the working hours.
  • performance of a staff working in an enterprise may vary by the number of customers visiting the enterprise, service structure and capacity of the enterprise and the products served.
  • Staff working in two different enterprises can serve a different number of customers according to specified enterprise and service dynamics, can yield revenues to the enterprise in different amounts and/or their working hours may be different.
  • Comparison of the performance of staff working in two different enterprises can be provided by means of “pace” metric independently of business income, the number of customers served by the staff, working hours of the staff.
  • Comparison of the working efficiency of two enterprises can be provided by means of “pace” metric. Performance of staff can be compared with pace of staff in chain enterprises or enterprises with different dynamics, when work pace of staff is ensured independently of the enterprise.
  • the method in the said invention is conducted to make distribution of workload to an existing workforce resource more efficient and it comprises steps of separating tasks in complex business processes, determining the effort score of tasks in proportion to the most time-consuming task, determining the volume of historical maximum effort score from the totals of effort scores of the worker tasks according to the historical workload records of the workers, comparing the total effort scores of tasks assigned to work plans of workers in all time intervals with the volume of historical maximum effort score, bringing the working time intervals of workers into the most efficient form by redistributing the tasks to the working time intervals of workers in the event that the total effort scores of workers exceed the volume of historical maximum effort score.
  • productivity capacity limit is calculated by comparing the number of workers in the time interval -that is examined by receiving the historical workload records of the workers- with the total effort score capacity, and metrics of planned productivity and actual productivity of current time intervals are measured in comparison with values of planned total effort score and actual effort score of current time intervals.
  • it is aimed to make a plan for enabling workers to work in a certain percentage of a predetermined productivity capacity limit of workers, for arrangement of working plans of workers in future time intervals. Factors encountered in determining the percentage of productivity to be provided by working plans such as amount of urgent works, time to be allocated by workers for transactions of training and process development, maintaining the workers’ morale and continuity thereof are taken into account.
  • An objective of the present invention is to realize a system for determining performances of company employees on the basis of pace, performing a resource planning accordingly resource planning accordingly and thus standardizing business management and resource management in a comparable way.
  • Figure l is a schematic view of the inventive system.
  • the inventive system (1) for calculating the work pace of workplaces in proportion to hourly maximum intensity per employee and providing an employee resource planning operating such that it will enable employees to work with a specific percentage of pace for each hour within the working hours comprises: at least one database (2) which is configured to store business information about a workplace; number of customers who visit different enterprises of a corporation; working days, working hours, performance information and pace information of persons who work in different enterprises of a corporation; at least one server (3) which is configured to make performance comparison of staff who work in two different enterprises, by accessing the data stored in the database (2); to make comparison of inter-enterprise working efficiency; to make calculations of intensity and pace on the basis of staff and to take actions with respect to resource management in accordance with the comparisons and calculations made.
  • the database (2) included in the inventive system (1) is configured to enable receiving and storing the number of persons who work different enterprises of a corporation; the number of customers who visit an enterprise; working days and hours of employees of an enterprise; customer capacity of an enterprise; types of services provided by an enterprise; duties for which employees of an enterprise are responsible for; special days when an enterprise offers service; performance and effort information of an employee with the approval of an enterprise management.
  • the server (3) included in the inventive system (1) is configured to access the database (2) and thus to process the data stored herein and to determine the work pace on the basis of staff.
  • the server (3) is configured to calculate the work intensity hourly on the basis of enterprise.
  • the server (3) is configured to determine the work intensity by calculating the effort required by the number of services that are provided in the enterprise within an hour.
  • the server (3) is configured to calculate the intensity of an enterprise for every day and every hour, by means of retrospective data about the enterprise.
  • the server (3) is configured to determine the number of staff working as task-based for every day and every hour, by means of retrospective staff working hours.
  • the server (3) is configured to calculate the intensity per staff on the basis of task for every day and every hour, by means of the service data offered in an enterprise.
  • the server (3) is configured to group the information of intensity per unit staff and then to analyse the distribution thereof.
  • the server (3) is configured to calculate the percentage of work pace about staff based on the unit staff-intensity distribution of an enterprise.
  • the server (3) is configured to determine the intensity per staff in an enterprise on the basis of task, by converting the percentage of a calculated work pace into a scale.
  • the server (3) is configured to provide resource management by means of a predetermined work pace value.
  • the server (3) is configured to present customer intensity per staff working in a time period for an enterprise, on a graphic cumulatively.
  • the server (3) is configured to determine a pace metric independently of the type of enterprise and the sector wherein the enterprise is engaged in.
  • the server (3) is configured to ensure that work paces of staff in different duties are compared, by determining the unit service of staff on the basis of task.
  • the server (3) accesses the database (2) and makes it possible to estimate how much intensity a customer causes to a staff under specific ways of work in enterprises in accordance with the data stored herein.
  • the intensity caused by a customer - to whom a staff offers service- is calculated on an hourly basis in accordance with the retrospective data and the amount of intensity undertaken by the staff within an hour is determined.
  • the following calculations were made with data about an enterprise. When used in different sectors, different results may be obtained with these data and calculations. These calculations enable to determine hourly crowds (accumulations). The crowd is scaled in the range of 0-100 and then it is determined how much intensity each staff undertakes. It is determined to what degree (intensity) the staff having the highest crowd could serve at most in the past.
  • the outcomes of the system (1) are as follows:
  • an enterprise when an enterprise estimates an intensity of 100%, it can employ 4 waiters at the pace of 90% or 33 waiters at pace of 10%. Because an intensity undertaken by a staff -who has 1 task- per hour is calculated on the basis of enterprise; factors specific to an enterprise such as the enterprise’s structure, capacity, way of service and variation of products to be served are also included in the pace of the staff among the staff with the same task. For example, a waiter working in a fast-food restaurant and another waiter working in a boutique-luxury restaurant undertake different intensities at different paces.
  • waiters of different enterprises working with the same pace offer service to the intensity of 24 at Restaurant A whereas they offer services to the intensity of 90 at Restaurant B. And this results in differences between two independent waiters regarding comparisons of premium and performance.

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  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Engineering & Computer Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Operations Research (AREA)
  • Marketing (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Data Mining & Analysis (AREA)
  • Development Economics (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

The present invention relates to a system (1) for calculating the work pace of workplaces in proportion to hourly maximum intensity per employee and providing an employee resource planning operating such that it will enable employees to work with a specific percentage of pace for each hour within the working hours.

Description

PERFORMANCE EVALUATION SYSTEM BASED ON WORK PACE
Technical Field
The present invention relates to a system for calculating the work pace (tempo) of workplaces in proportion to hourly maximum intensity per employee and providing an employee resource planning operating such that it will enable employees to work with a specific percentage of pace for each hour within the working hours.
Background of the Invention
Today, performance of a staff working in an enterprise may vary by the number of customers visiting the enterprise, service structure and capacity of the enterprise and the products served. Staff working in two different enterprises can serve a different number of customers according to specified enterprise and service dynamics, can yield revenues to the enterprise in different amounts and/or their working hours may be different. Comparison of the performance of staff working in two different enterprises can be provided by means of “pace” metric independently of business income, the number of customers served by the staff, working hours of the staff. Similarly, Comparison of the working efficiency of two enterprises can be provided by means of “pace” metric. Performance of staff can be compared with pace of staff in chain enterprises or enterprises with different dynamics, when work pace of staff is ensured independently of the enterprise.
Therefore considering the studies in the state of the art, it is understood that there is need for a system which ensures to compare staff performance in different enterprises, to determine business pace in enterprise chains and enables staff to work in fair pricing and working conditions independently of the enterprise. The United States patent document no. US7080024, an application in the state of the art, discloses a method for analyzing efficiency of complex business processes. The method in the said invention is conducted to make distribution of workload to an existing workforce resource more efficient and it comprises steps of separating tasks in complex business processes, determining the effort score of tasks in proportion to the most time-consuming task, determining the volume of historical maximum effort score from the totals of effort scores of the worker tasks according to the historical workload records of the workers, comparing the total effort scores of tasks assigned to work plans of workers in all time intervals with the volume of historical maximum effort score, bringing the working time intervals of workers into the most efficient form by redistributing the tasks to the working time intervals of workers in the event that the total effort scores of workers exceed the volume of historical maximum effort score. In the said invention, productivity capacity limit is calculated by comparing the number of workers in the time interval -that is examined by receiving the historical workload records of the workers- with the total effort score capacity, and metrics of planned productivity and actual productivity of current time intervals are measured in comparison with values of planned total effort score and actual effort score of current time intervals. In the current invention, it is aimed to make a plan for enabling workers to work in a certain percentage of a predetermined productivity capacity limit of workers, for arrangement of working plans of workers in future time intervals. Factors encountered in determining the percentage of productivity to be provided by working plans such as amount of urgent works, time to be allocated by workers for transactions of training and process development, maintaining the workers’ morale and continuity thereof are taken into account.
Summary of the Invention
An objective of the present invention is to realize a system for determining performances of company employees on the basis of pace, performing a resource planning accordingly resource planning accordingly and thus standardizing business management and resource management in a comparable way.
Detailed Description of the Invention
“Performance Evaluation System Based on Work Pace” realized to fulfil the objective of the present invention is shown in the figure attached, in which:
Figure l is a schematic view of the inventive system.
The components illustrated in the figure are individually numbered, where the numbers refer to the following:
1. System
2. Database
3. Server
The inventive system (1) for calculating the work pace of workplaces in proportion to hourly maximum intensity per employee and providing an employee resource planning operating such that it will enable employees to work with a specific percentage of pace for each hour within the working hours comprises: at least one database (2) which is configured to store business information about a workplace; number of customers who visit different enterprises of a corporation; working days, working hours, performance information and pace information of persons who work in different enterprises of a corporation; at least one server (3) which is configured to make performance comparison of staff who work in two different enterprises, by accessing the data stored in the database (2); to make comparison of inter-enterprise working efficiency; to make calculations of intensity and pace on the basis of staff and to take actions with respect to resource management in accordance with the comparisons and calculations made.
The database (2) included in the inventive system (1) is configured to enable receiving and storing the number of persons who work different enterprises of a corporation; the number of customers who visit an enterprise; working days and hours of employees of an enterprise; customer capacity of an enterprise; types of services provided by an enterprise; duties for which employees of an enterprise are responsible for; special days when an enterprise offers service; performance and effort information of an employee with the approval of an enterprise management.
The server (3) included in the inventive system (1) is configured to access the database (2) and thus to process the data stored herein and to determine the work pace on the basis of staff. The server (3) is configured to calculate the work intensity hourly on the basis of enterprise. The server (3) is configured to determine the work intensity by calculating the effort required by the number of services that are provided in the enterprise within an hour. The server (3) is configured to calculate the intensity of an enterprise for every day and every hour, by means of retrospective data about the enterprise. The server (3) is configured to determine the number of staff working as task-based for every day and every hour, by means of retrospective staff working hours. The server (3) is configured to calculate the intensity per staff on the basis of task for every day and every hour, by means of the service data offered in an enterprise. The server (3) is configured to group the information of intensity per unit staff and then to analyse the distribution thereof. The server (3) is configured to calculate the percentage of work pace about staff based on the unit staff-intensity distribution of an enterprise. The server (3) is configured to determine the intensity per staff in an enterprise on the basis of task, by converting the percentage of a calculated work pace into a scale. The server (3) is configured to provide resource management by means of a predetermined work pace value. The server (3) is configured to present customer intensity per staff working in a time period for an enterprise, on a graphic cumulatively. The server (3) is configured to determine a pace metric independently of the type of enterprise and the sector wherein the enterprise is engaged in. The server (3) is configured to ensure that work paces of staff in different duties are compared, by determining the unit service of staff on the basis of task.
In the inventive system (1), data regarding an enterprise and the staff working in the enterprise are stored in the database (2) at first. The server (3) accesses the database (2) and makes it possible to estimate how much intensity a customer causes to a staff under specific ways of work in enterprises in accordance with the data stored herein. By means of the server (3), the intensity caused by a customer - to whom a staff offers service- is calculated on an hourly basis in accordance with the retrospective data and the amount of intensity undertaken by the staff within an hour is determined. In an exemplary embodiment of the invention, the following calculations were made with data about an enterprise. When used in different sectors, different results may be obtained with these data and calculations. These calculations enable to determine hourly crowds (accumulations). The crowd is scaled in the range of 0-100 and then it is determined how much intensity each staff undertakes. It is determined to what degree (intensity) the staff having the highest crowd could serve at most in the past. The outcomes of the system (1) are as follows:
1 waiter undertakes 3 intensities at the pace of 10.
1 waiter undertakes 24 intensities at the pace of 90.
1 waiter undertakes 25 intensities at the pace of 100.
In accordance with these outcomes, when an enterprise estimates an intensity of 100%, it can employ 4 waiters at the pace of 90% or 33 waiters at pace of 10%. Because an intensity undertaken by a staff -who has 1 task- per hour is calculated on the basis of enterprise; factors specific to an enterprise such as the enterprise’s structure, capacity, way of service and variation of products to be served are also included in the pace of the staff among the staff with the same task. For example, a waiter working in a fast-food restaurant and another waiter working in a boutique-luxury restaurant undertake different intensities at different paces.
A. A boutique restaurant:
1 waiter undertakes 3 intensities at the pace of 10.
1 waiter undertakes 24 intensities at the pace of 90.
1 waiter undertakes 25 intensities at the pace of 100.
B. A fast-food restaurant:
1 waiter undertakes 30 intensities at the pace of 10.
1 waiter undertakes 90 intensities at the pace of 90.
1 waiter undertakes 100 intensities at the pace of 100.
As can be seen in the example, waiters of different enterprises working with the same pace offer service to the intensity of 24 at Restaurant A whereas they offer services to the intensity of 90 at Restaurant B. And this results in differences between two independent waiters regarding comparisons of premium and performance.
Within these basic concepts; it is possible to develop various embodiments of the inventive system (1); the invention cannot be limited to examples disclosed herein and it is essentially according to claims.

Claims

CLAIMS A system (1) for calculating the work pace of workplaces in proportion to hourly maximum intensity per employee and providing an employee resource planning operating such that it will enable employees to work with a specific percentage of pace for each hour within the working hours; comprising: at least one database (2) which is configured to store business information about a workplace; number of customers who visit different enterprises of a corporation; working days, working hours, performance information and pace information of persons who work in different enterprises of a corporation; and characterized by at least one server (3) which is configured to make performance comparison of staff who work in two different enterprises, by accessing the data stored in the database (2); to make comparison of inter-enterprise working efficiency; to make calculations of intensity and pace on the basis of staff and to take actions with respect to resource management in accordance with the comparisons and calculations made. A system (1) according to Claim 1 ; characterized by the database
(2) which is configured to enable receiving and storing the number of persons who work different enterprises of a corporation; the number of customers who visit an enterprise; working days and hours of employees of an enterprise; customer capacity of an enterprise; types of services provided by an enterprise; duties for which employees of an enterprise are responsible for; special days when an enterprise offers service; performance and effort information of an employee with the approval of an enterprise management.
3. A system (1) according to Claim 1 or 2; characterized by the server (3) which is configured to access the database (2) and thus to process the data stored herein and to determine the work pace on the basis of staff.
4. A system (1) according to any of the preceding claims; characterized by the server (3) which is configured to calculate the work intensity hourly on the basis of enterprise.
5. A system (1) according to any of the preceding claims; characterized by the server (3) which is configured to determine the work intensity by calculating the effort required by the number of services that are provided in the enterprise within an hour.
6. A system (1) according to any of the preceding claims; characterized by the server (3) which is configured to calculate the intensity of an enterprise for every day and every hour, by means of retrospective data about the enterprise.
7. A system (1) according to any of the preceding claims; characterized by the server (3) which is configured to determine the number of staff working as task-based for every day and every hour, by means of retrospective staff working hours.
8. A system (1) according to any of the preceding claims; characterized by the server (3) which is configured to calculate the intensity per staff on the basis of task for every day and every hour, by means of the service data offered in an enterprise.
9. A system (1) according to any of the preceding claims; characterized by the server (3) which is configured to group the information of intensity per unit staff and then to analyse the distribution thereof.
8
10. A system (1) according to any of the preceding claims; characterized by the server (3) which is configured to calculate the percentage of work pace about staff based on the unit staff-intensity distribution of an enterprise.
11. A system (1) according to any of the preceding claims; characterized by the server (3) which is configured to determine the intensity per staff in an enterprise on the basis of task, by converting the percentage of a calculated work pace into a scale.
12. A system (1) according to any of the preceding claims; characterized by the server (3) which is configured to provide resource management by means of a predetermined work pace value.
13. A system (1) according to any of the preceding claims; characterized by the server (3) which is configured to present customer intensity per staff working in a time period for an enterprise, on a graphic cumulatively.
14. A system (1) according to any of the preceding claims; characterized by the server (3) which is configured to determine a pace metric independently of the type of enterprise and the sector wherein the enterprise is engaged in.
15. A system (1) according to any of the preceding claims; characterized by the server (3) which is configured to ensure that work paces of staff in different duties are compared, by determining the unit service of staff on the basis of task.
9
PCT/TR2021/051209 2020-11-15 2021-11-15 Performance evaluation system based on work pace WO2022103376A1 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
TR2020/18261A TR202018261A1 (en) 2020-11-15 2020-11-15 WORK PACE BASED PERFORMANCE EVALUATION SYSTEM
TR2020/18261 2020-11-15

Publications (1)

Publication Number Publication Date
WO2022103376A1 true WO2022103376A1 (en) 2022-05-19

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WO (1) WO2022103376A1 (en)

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP3079112A1 (en) * 2015-04-10 2016-10-12 Teletracking Technologies, Inc. Systems and methods for automated real-time task scheduling and management
JP2018084911A (en) * 2016-11-22 2018-05-31 株式会社リコー Worker information detection system, terminal equipment, worker information detection method, and program
CN108389009A (en) * 2018-04-13 2018-08-10 济南大学 A kind of door and window workshop fact monitoring system

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP3079112A1 (en) * 2015-04-10 2016-10-12 Teletracking Technologies, Inc. Systems and methods for automated real-time task scheduling and management
JP2018084911A (en) * 2016-11-22 2018-05-31 株式会社リコー Worker information detection system, terminal equipment, worker information detection method, and program
CN108389009A (en) * 2018-04-13 2018-08-10 济南大学 A kind of door and window workshop fact monitoring system

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