WO2022099782A1

WO2022099782A1 - Physical examination queuing processing method and apparatus, electronic device, and storage medium

Info

Publication number: WO2022099782A1
Application number: PCT/CN2020/131206
Authority: WO
Inventors: 王晓东; 陆惠江; 张珣
Original assignee: 苏州工业园区东诚智能网络技术有限公司
Priority date: 2020-11-13
Filing date: 2020-11-24
Publication date: 2022-05-19
Also published as: CN112396748A

Abstract

A physical examination queuing processing method and apparatus, an electronic device, and a storage medium. The method comprises: obtaining physical examination information of a user, wherein the physical examination information comprises physical examination items (110); determining, from at least two candidate physical examination categories, a physical examination category to which each physical examination item belongs (120); and determining a physical examination queue of the user according to the physical examination item category and a preset queuing rule (130).

Description

Physical examination queuing processing method, device, electronic device and storage medium

This application claims the priority of a Chinese patent application with application number 202011270067.9 filed with the China Patent Office on November 13, 2020, the entire contents of which are incorporated herein by reference.

technical field

The present application relates to the field of computer technology, for example, to a medical examination queuing processing method, device, electronic device and storage medium.

Background technique

With the development of society, more and more people pay attention to their health, and they can find out the hidden health risks or existing health problems in time through physical examination.

The current physical examination queues are mainly guided by humans. When there are too many people in the physical examination, the inspection guides are busy, and when the number of physical examinations is too small, the inspection guides are idle. And relying on the inspected personnel to voluntarily line up, there may be a disorderly situation.

SUMMARY OF THE INVENTION

The present application provides a medical examination queuing processing method, device, electronic device and storage medium, so as to achieve the effect of improving the medical examination queuing efficiency.

In a first aspect, an embodiment of the present application provides a method for queuing up a medical examination, the method comprising:

Obtain the user's physical examination information; wherein, the physical examination information includes physical examination items;

Determine the physical examination category to which each of the physical examination items belongs from at least two candidate physical examination categories;

According to the physical examination item category and preset queuing rules, determine the user's physical examination queuing queue.

In a second aspect, an embodiment of the present application also provides a medical examination queuing processing device, the device comprising:

a physical examination information acquisition module, used for acquiring physical examination information of a user; wherein the physical examination information includes physical examination items;

a physical examination category determination module, configured to determine the physical examination category to which each of the physical examination items belongs from the at least two candidate physical examination categories;

The physical examination queuing queue determination module is used to determine the user's physical examination queuing queue according to the physical examination item category and preset queuing rules.

In a third aspect, an embodiment of the present application also provides an electronic device, the electronic device comprising:

one or more processors;

a storage device for storing one or more programs;

When the one or more programs are executed by the one or more processors, the one or more processors implement the medical examination queuing processing method as described above.

In a fourth aspect, an embodiment of the present application further provides a computer-readable storage medium on which a computer program is stored, and when the program is executed by a processor, implements the above-described medical examination queuing processing method.

In the embodiment of the present application, the physical examination information of the user is obtained; wherein, the physical examination information includes physical examination items; the physical examination category to which each physical examination item belongs is determined from at least two candidate physical examination categories; and the physical examination item category and the preset queuing rule are determined The user's medical check-up queue. Solving the problem that the current medical check-up queue is mainly guided by manual personnel, resulting in that when there are too many people for medical examination, the inspection guides are busy, and when the number of medical examinations is too small, the inspection guides are idle. In addition, relying on the consciously queuing of the inspected personnel, there may be a problem of disorderly order, and the effect of improving the efficiency of the medical examination queuing can be achieved.

Description of drawings

1 is a flowchart of a method for queuing up medical examinations provided in Embodiment 1 of the present application;

2 is a flowchart of a method for queuing up a medical examination provided by Embodiment 2 of the present application;

3 is a schematic structural diagram of a medical examination queuing processing device provided in Embodiment 3 of the present application;

FIG. 4 is a schematic structural diagram of an electronic device according to Embodiment 4 of the present application.

Detailed ways

The present application will be further described in detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are only used to explain the present application, but not to limit the present application. In addition, it should be noted that, for the convenience of description, the drawings only show some but not all the structures related to the present application.

Example 1

1 is a flowchart of a medical examination queuing processing method provided in Embodiment 1 of the present application. This embodiment can be applied to the situation where users automatically queue up medical examination items during medical examination. The processing means may be implemented by means of software and/or hardware. Referring to FIG. 1 , the method for queuing up medical examinations provided by this embodiment includes:

Step 110: Obtain physical examination information of the user, wherein the physical examination information includes physical examination items.

Among them, the physical examination information is the information provided by the user during the physical examination, including items that require physical examination. The physical examination items can be liver function, blood sugar, blood lipids, electrocardiogram, etc. The physical examination items corresponding to each user may be different.

The way to obtain the user's physical examination information can be to set up a user self-service registration check-in point at the physical examination office. When the user swipes a physical examination mark such as an ID card or a physical examination form at the self-service registration and check-in point, the physical examination information corresponding to the physical examination mark is obtained, and the follow-up is carried out. Queue operations.

Optionally, the user can also perform operations such as check-in, reservation, and modification of physical examination items through an official website, an APP, a public account, etc., which is not limited in this embodiment.

Step 120: Determine the physical examination category to which each of the physical examination items belongs from the at least two candidate physical examination categories.

Among them, the candidate physical examination categories are the physical examination categories that the physical examination items may belong to, and the different physical examination categories are queued separately. Exemplarily, it can be divided into B-mode ultrasonography and other items. If B-mode ultrasonography is included in the physical examination items, the B-mode ultrasonography is separated from other physical examination items and queued up at the same time to avoid the occurrence of queues due to B-mode ultrasonography. Too many people in the queue lead to delays in the inspection of other physical examination items and increase the queue time.

The physical examination categories corresponding to all physical examination items of the user are determined from the candidate physical examination categories, and the queuing queue under the physical examination category is determined according to the physical examination categories actually corresponding to the physical examination items.

Optionally, the candidate medical examination category includes dining. Exemplarily, when a user enters a restaurant for a meal, he can sign in by swiping a card. At this time, the queuing operation of all the physical examination items of the user can be suspended, and the queuing operation can be resumed after the user swipes the card again after eating.

When dining, it can be combined with the user's physical examination items to determine whether there is a need for fasting physical examination items, and if so, a prompt will be given to prevent the user from forgetting the relevant physical examination items, thereby improving the efficiency of the physical examination.

Step 130: Determine the user's physical examination queuing queue according to the physical examination item category and the preset queuing rule.

According to the physical examination item category actually corresponding to the physical examination item and the preset queuing rule, the user's physical examination queuing queue is jointly determined. Wherein, different preset queuing rules may be set according to different physical examination item categories, or the same preset queuing rule may be set for all physical examination item categories, which is not limited in this embodiment.

The user's physical examination queuing queue is the queuing queue of the user in the physical examination department corresponding to each physical examination item. Exemplarily, in a single physical examination item category, the user's physical examination items include ophthalmology, stomatology, and blood routine. If the user follows the preset queuing rules First assigned to the stomatology department for physical examination, then determine the user's queuing queue in the stomatology department according to the queuing situation of other users who have been previously assigned to the stomatology department for physical examination; when the user completes the physical examination in the stomatology department, start the next physical examination item queuing; If the user is assigned to the blood routine physical examination according to the preset queuing rules, the queuing queue of the user in the blood routine examination department is determined according to the queuing situation of other users who have been previously assigned to the blood routine physical examination.

According to the physical examination item category and the preset queuing rule, jointly determine the user's physical examination queuing queue, and the physical examination queuing queue can include the same number of queues as the number of physical examination item categories. Exemplarily, the physical examination items correspond to three physical examination item categories, and each physical examination item category is queued in parallel, and the physical examination queuing queue includes three sub-queues.

In this embodiment, optionally, according to the physical examination item category and the preset queuing rule, determine the user's physical examination queuing queue, including:

Determine the category queuing queue corresponding to the user's physical examination item category according to the physical examination item category and the preset queuing rule; determine the user's physical examination queuing queue according to the category queuing queue.

The category queuing queue is a single queuing queue corresponding to a single physical examination item category, and users queue simultaneously in different category queuing queues. The category queuing queue is determined according to the preset queuing rules and physical examination item categories. If the number of category queuing queues is greater than one, the total physical examination queuing queue is determined according to different category queuing queues.

Exemplarily, if the user has 10 physical examination items, 9 of which belong to physical examination item category A and 1 item belongs to physical examination item category B, then the 9 physical examination items corresponding to physical examination item category A are queued according to the preset queuing rules, and the category is queued. Queue A, one physical examination item corresponding to category B of the physical examination item is queued according to the preset queuing rules, and the category queuing queue B is determined. The category queuing queue A and the category queuing queue B are queued at the same time, so as to determine the physical examination queuing queue, that is, the user's physical examination queuing queue at this time is composed of two category queuing queues.

By queuing queues by category, the user's physical examination queuing queue is determined. When the number of category queuing queues is greater than one, parallel queuing can be performed, thereby improving the efficiency of physical examination queuing.

In this embodiment, optionally, the physical examination information further includes: user information.

Correspondingly, according to the physical examination item category and preset queuing rules, determine the user's physical examination queuing queue, including:

According to the physical examination item category, user information and preset queuing rules, determine the user's physical examination queuing queue.

The user information may include the user's personal information such as the user's gender information and age information, which is not limited in this embodiment, and the user's physical examination queuing queue is determined according to the physical examination item category, user information and preset queuing rules. Exemplarily, when the physical examination item is an electrocardiogram examination, separate queues can be made according to gender, then when it is determined that the physical examination item in the queue of the user is the ECG department according to the physical examination item category and the preset queuing rule, the user is assigned to the corresponding gender. Queue in the ECG department. The ECG department may be divided into male and female departments, or the next medical examiner may be determined to be of the same gender according to the gender of the previous medical examiner, which is not limited in this embodiment.

Through the physical examination item category, user information and preset queuing rules, the user's physical examination queuing queue is determined, and the corresponding physical examination queuing method is determined according to the user's personal information, so as to improve the user's physical examination experience.

In the technical solution provided by this embodiment, the physical examination information of the user is obtained; wherein, the physical examination information includes physical examination items; the physical examination category to which each physical examination item belongs is determined from at least two candidate physical examination categories; Set up queuing rules to determine the user's physical examination queuing queue. Solving the problem that the current medical check-up queue is mainly guided by manual personnel, resulting in that when there are too many people for medical examination, the inspection guides are busy, and when the number of medical examinations is too small, the inspection guides are idle. In addition, relying on the consciously queuing of the inspected personnel, there may be a problem of disorderly order, and the effect of improving the efficiency of the medical examination queuing can be achieved.

Embodiment 2

FIG. 2 is a flowchart of a medical examination queuing processing method provided in Embodiment 2 of the present application, and the technical solution is supplementary description for the process after determining a user's medical examination queuing queue. Compared with the above solution, this solution specifically includes, after determining the user's physical examination queuing queue:

The queuing waiting information of the user is determined according to the physical examination queuing queue and the current calling number; according to the queuing waiting information and the preset prompt rule, the prompt content of the queuing waiting information is sent to the user.

Specifically, the flowchart of the physical examination queuing processing method is shown in Figure 2:

Step 210: Acquire physical examination information of the user, wherein the physical examination information includes physical examination items.

Step 220: Determine the physical examination category to which each of the physical examination items belongs from the at least two candidate physical examination categories.

Step 230: Determine the user's physical examination queuing queue according to the physical examination item category and the preset queuing rule.

In this embodiment, optionally, the preset queuing rule includes at least one of: a priority queuing rule for fasting physical examination items, a nearest queuing rule for physical examination items, and an optimal queuing rule for physical examination items time.

Among them, the priority queuing rule for fasting physical examination items is: when determining the user's physical examination queuing queue, priority will be given to the examination of fasting items, such as ultrasound, blood test, breath test, etc., and the non-fasting items will be arranged after the completion of such items. Queue for physical examination to prevent users from maintaining an empty stomach for too long.

The nearby queuing rules for physical examination items are: the physical examination items on the same floor will be queued first. Different physical examination routes can be determined according to users of different levels, for example, VIP users will give priority to VIP physical examination departments. Avoid frequent movement of users, thereby improving the efficiency of physical examination queuing. Among them, users can enter the three-dimensional modeling map navigation related to the physical examination through the public account and other means, so as to obtain the personal physical examination route and improve the efficiency of the physical examination.

The optimal queuing rule for physical examination items is: when determining the user's physical examination queuing queue, the department with the shortest queuing time is given priority, or when the number of people queuing in the department is saturated or the doctor is out of business, the queuing of the department is suspended, etc., thereby reducing the queuing time for physical examination. , to improve the efficiency of the examination.

The queuing rule may be preset, or the queuing rule may be changed according to the queuing requirement of the user, which is not limited in this embodiment.

Step 240: Determine the queuing waiting information of the user according to the physical examination queuing queue and the current calling number.

The current call number is the current call number of the medical examination queuing queue corresponding to the medical examination department, and the queuing waiting information may include queuing progress or estimated queuing time, etc., which is not limited in this embodiment. Exemplarily, the user is in the queue for the blood routine physical examination. If the user is on No. 68 and the current call number is No. 64, the user still needs to wait for four people. According to the average waiting time of the previous statistics, it can be estimated that the waiting time is X minutes. .

Step 250: Send the prompt content of the queuing waiting information to the user according to the queuing waiting information and the preset prompting rule.

According to the queuing waiting information and the preset prompting rules, the prompt content of the queuing waiting information is sent to the user, wherein the preset prompting rules are used to determine the prompting method and prompting frequency. Exemplarily, if the preset prompt rule is to prompt when there are 3 people left before the called number, the prompt method is public account push, and the push frequency is to update every three minutes, etc., then when the queue waiting information is called When there are 3 people left, prompt according to the preset prompt rules. The prompt content can include the remaining waiting time and the number of people waiting.

Different prompting methods for queuing information can also be determined according to the characteristics of the physical examination items. Exemplarily, the carbon-13 breath test needs to be tested twice, with an interval of 30 minutes. After the user finishes the first test, the interval is preset. Prompt for a second queuing for information.

When the user fails to undergo physical examination within the specified time after calling the number, that is, when the number is passed, the queuing will be postponed. When there is a preset number of people remaining from the delayed calling number, the prompt content of the queuing information will be sent to the user again. .

In this embodiment, optionally, the method further includes:

Obtain the user's physical examination result information; acquire the user's disease risk prediction result according to the physical examination result information and the disease risk prediction model constructed in advance based on the big data.

Wherein, the physical examination result information is relevant information obtained by the user after physical examination. For example, physical examination parameters, physical examination diagnosis, etc., are not limited in this embodiment. The user's physical examination result information is input into the disease risk prediction model to obtain the risk probability of the user suffering from chronic diseases. It is also possible to continuously obtain the user's health information, and combine the previous prediction results to update the prediction results in real time.

Among them, the disease risk prediction model can be constructed based on the medical and health big data of historical users, and health data such as age, gender, diagnosis, symptoms, and test results in the physical examination result information are obtained as user characteristics. The construction process may include optimizing feature values, performing similarity computation on features, performing disease priority computation, and converting the result of the priority computation into a disease risk prediction result. The disease prediction accuracy rate is evaluated, and the algorithm parameters and output result processing parameters are iteratively adjusted to form the optimal model for disease risk prediction.

By analyzing the health data of the group, it can predict the user's disease risk, improve the accuracy of the prediction, and improve the user's physical examination experience.

The embodiment of the present application sends the prompt content of the queuing information to the users through the queuing waiting information and the preset prompting rules, so as to avoid conflicts caused by users gathering in queuing, and prompt the users of the queuing progress in time to prevent the users from missing the call number, thereby improving the efficiency and improvement of the physical examination. User's physical examination experience.

Embodiment 3

FIG. 3 is a schematic structural diagram of a medical examination queuing processing device according to Embodiment 3 of the present application. The device can be implemented in hardware and/or software, can execute a medical examination queuing processing method provided by any embodiment of the present application, and has functional modules and beneficial effects corresponding to the execution method. As shown in Figure 3, the device includes:

The physical examination information acquisition module 310 is used to acquire the physical examination information of the user; wherein, the physical examination information includes physical examination items; the physical examination category determination module 320 is used to determine the physical examination category to which each of the physical examination items belongs from at least two candidate physical examination categories; The physical examination queuing queue determination module 330 is configured to determine the user's physical examination queuing queue according to the physical examination item category and the preset queuing rule.

On the basis of the above technical solutions, optionally, the physical examination queuing queue determination module 330 includes:

A category queuing queue determination unit, configured to determine a category queuing queue corresponding to the user's physical examination item category according to the physical examination item category; a physical examination queuing queue determining unit, used to determine the category queuing queue according to the category queuing queue and the preset queuing rule , to determine the user's physical examination queue.

On the basis of the above technical solutions, optionally, the physical examination information further includes: user information;

Correspondingly, the physical examination queuing queue determination module 330 includes:

The physical examination queuing queue determination unit is used to determine the user's physical examination queuing queue according to the physical examination item category, user information and preset queuing rules.

On the basis of the above technical solutions, optionally, the device further includes:

The queue waiting information determination unit is used for determining the queue waiting information of the user according to the physical examination queue and the current call number after the physical examination queuing queue determination module; the prompt content sending unit is used for according to the queue waiting information and preset prompt rules , and send the prompt content of the queue waiting information to the user.

The physical examination result information acquisition module is used to acquire the user's physical examination result information; the disease risk prediction result acquisition module is used to acquire the user's disease risk prediction result according to the physical examination result information and the disease risk prediction model constructed in advance based on big data.

Based on the above technical solutions, optionally, the preset queuing rule includes at least one of: a priority queuing rule for fasting physical examination items, a nearest queuing rule for physical examination items, and an optimal queuing rule for physical examination item time.

Embodiment 4

FIG. 4 is a schematic structural diagram of an electronic device according to Embodiment 4 of the present application. As shown in FIG. 4 , the electronic device includes a processor 40, a memory 41, an input device 42, and an output device 43; The number can be one or more, and one processor 40 is taken as an example in FIG. 4; the processor 40, memory 41, input device 42 and output device 43 in the electronic device can be connected by a bus or other means, and in FIG. Take bus connection as an example.

As a computer-readable storage medium, the memory 41 can be used to store software programs, computer-executable programs, and modules, such as program instructions/modules corresponding to the medical examination queuing processing method in the embodiments of the present application. The processor 40 executes various functional applications and data processing of the electronic device by running the software programs, instructions and modules stored in the memory 41 , that is, to implement the above-mentioned medical examination queuing processing method.

The memory 41 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required for at least one function; the storage data area may store data created according to the use of the terminal, and the like. In addition, the memory 41 may include high-speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid-state storage device. In some instances, memory 41 may further include memory located remotely from processor 40, which may be connected to the electronic device through a network. Examples of such networks include, but are not limited to, the Internet, an intranet, a local area network, a mobile communication network, and combinations thereof.

Embodiment 5

Embodiment 5 of the present application further provides a storage medium containing computer-executable instructions, where the computer-executable instructions are used to execute a medical examination queuing processing method when executed by a computer processor, and the method includes:

Obtain physical examination information of the user; wherein the physical examination information includes physical examination items; determine the physical examination category to which each of the physical examination items belongs from at least two candidate physical examination categories; determine the physical examination queuing queue of the user according to the physical examination item category and the preset queuing rule .

A storage medium containing computer-executable instructions provided by an embodiment of the present application, the computer-executable instructions of the computer-executable instructions are not limited to the above-mentioned method operations, and can also execute related procedures in the medical examination queuing processing method provided by any embodiment of the present application. operate.

From the above description of the embodiments, the present application can be implemented by software and necessary general-purpose hardware, and can also be implemented by hardware. The technical solution of the present application can essentially be embodied in the form of a software product, and the computer software product can be stored in a computer-readable storage medium, such as a floppy disk of a computer, a read-only memory (Read-Only Memory, ROM), a random access Memory (Random Access Memory, RAM), flash memory (FLASH), hard disk or optical disk, etc., including several instructions to make a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the various embodiments of the present application. Methods.

In the embodiment of the above-mentioned medical examination queuing processing device, the included units and modules are only divided according to functional logic, but are not limited to the above-mentioned division, as long as the corresponding functions can be realized; The names are only for the convenience of distinguishing from each other, and are not used to limit the protection scope of this application.

Claims

A medical examination queuing processing method, comprising:

Obtain the user's physical examination information; wherein, the physical examination information includes physical examination items;

Determine the physical examination category to which each of the physical examination items belongs from at least two candidate physical examination categories;

According to the physical examination item category and preset queuing rules, determine the user's physical examination queuing queue.
The method according to claim 1, wherein, according to the physical examination item category and the preset queuing rule, determining the user's physical examination queuing queue, comprising:

According to the physical examination item category and the preset queuing rule, determine the category queuing queue corresponding to the physical examination item category of the user;

According to the category queuing queue, determine the user's physical examination queuing queue.
The method according to claim 1, wherein the medical examination information further comprises: user information;

Correspondingly, according to the physical examination item category and preset queuing rules, determine the user's physical examination queuing queue, including:

According to the physical examination item category, user information and preset queuing rules, determine the user's physical examination queuing queue.
The method according to claim 1, after determining the physical examination queue of the user, further comprising:

Determine the queuing information of the user according to the physical examination queuing queue and the current calling number;

According to the queuing waiting information and the preset prompt rule, the prompt content of the queuing waiting information is sent to the user.
The method of claim 1, further comprising:

Obtain the user's medical examination result information;

According to the physical examination result information and the disease risk prediction model constructed in advance based on big data, the user's disease risk prediction result is obtained.
The method according to claim 1, wherein the preset queuing rule comprises at least one of: a priority queuing rule for fasting physical examination items, a nearest queuing rule for physical examination items and an optimal queuing rule for physical examination items time.
A medical examination queuing processing device, comprising:

a physical examination information acquisition module, used for acquiring physical examination information of a user; wherein the physical examination information includes physical examination items;

a physical examination category determination module, configured to determine the physical examination category to which each of the physical examination items belongs from the at least two candidate physical examination categories;

The physical examination queuing queue determination module is used to determine the user's physical examination queuing queue according to the physical examination item category and preset queuing rules.
The device according to claim 7, wherein the physical examination queuing queue determination module comprises:

a category queuing queue determining unit, configured to determine a category queuing queue corresponding to the user's physical examination item category according to the physical examination item category;

The physical examination queuing queue determination unit is configured to determine the physical examination queuing queue of the user according to the category queuing queue and the preset queuing rule.
An electronic device comprising:

one or more processors;

a storage device for storing one or more programs;

When the one or more programs are executed by the one or more processors, the one or more processors implement the medical examination queuing processing method according to any one of claims 1-6.
A computer-readable storage medium storing a computer program, wherein when the program is executed by a processor, the medical examination queuing processing method according to any one of claims 1-6 is implemented.