WO2021261163A1 - System, device, and program for delivery assistance - Google Patents

System, device, and program for delivery assistance Download PDF

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Publication number
WO2021261163A1
WO2021261163A1 PCT/JP2021/020180 JP2021020180W WO2021261163A1 WO 2021261163 A1 WO2021261163 A1 WO 2021261163A1 JP 2021020180 W JP2021020180 W JP 2021020180W WO 2021261163 A1 WO2021261163 A1 WO 2021261163A1
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WO
WIPO (PCT)
Prior art keywords
delivery
goods
purchaser
key
delivery agent
Prior art date
Application number
PCT/JP2021/020180
Other languages
French (fr)
Japanese (ja)
Inventor
ヨウ チン
Original Assignee
株式会社PacPort
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 株式会社PacPort filed Critical 株式会社PacPort
Priority to JP2022532446A priority Critical patent/JPWO2021261163A1/ja
Publication of WO2021261163A1 publication Critical patent/WO2021261163A1/en

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    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B65—CONVEYING; PACKING; STORING; HANDLING THIN OR FILAMENTARY MATERIAL
    • B65G—TRANSPORT OR STORAGE DEVICES, e.g. CONVEYORS FOR LOADING OR TIPPING, SHOP CONVEYOR SYSTEMS OR PNEUMATIC TUBE CONVEYORS
    • B65G61/00—Use of pick-up or transfer devices or of manipulators for stacking or de-stacking articles not otherwise provided for
    • E—FIXED CONSTRUCTIONS
    • E05—LOCKS; KEYS; WINDOW OR DOOR FITTINGS; SAFES
    • E05B—LOCKS; ACCESSORIES THEREFOR; HANDCUFFS
    • E05B49/00—Electric permutation locks; Circuits therefor ; Mechanical aspects of electronic locks; Mechanical keys therefor
    • E—FIXED CONSTRUCTIONS
    • E05—LOCKS; KEYS; WINDOW OR DOOR FITTINGS; SAFES
    • E05B—LOCKS; ACCESSORIES THEREFOR; HANDCUFFS
    • E05B65/00—Locks or fastenings for special use
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management

Definitions

  • the present invention relates to a delivery support system, an apparatus and a program.
  • Patent Document 1 when a package shipping request is received from the first communication terminal of the shipping requester, the identification information associated with the shipping request is acquired as the unlocking key of the package box, and this identification information is obtained.
  • Patent Document 1 such a service form is not considered at all.
  • the present invention has been made in view of such a problem, and an object thereof is to provide a delivery support system, an apparatus and a program capable of carrying out a delivery service incorporating a sharing economy.
  • the delivery support system is a system that supports the purchaser to deliver the goods as goods purchased from the seller or the goods related to the purchased service through electronic commerce.
  • the management server comprises one or more luggage boxes capable of accommodating and taking out the goods and having an electric lock, and a management server that controls the electric lock for each of the luggage boxes.
  • the storage means for storing the delivery agent list relating to the delivery agent acting as the delivery agent, and the plurality of delivery agents listed in the delivery agent list stored in the storage means, the above-mentioned
  • the selection means for selecting one delivery agent each time the goods are delivered, and the delivery person terminal associated with the one delivery agent selected by the selection means, which is locked at the time of posting the goods.
  • a lock control means for controlling the transmission / reception means so as to transmit an unlock key of an electric lock is provided.
  • the transmission / reception means receives order information regarding an order for goods or services from a purchaser terminal owned by the purchaser via a transaction server related to the electronic commerce.
  • the lock control means generates an unlock key corresponding to the article based on the order information received from the transaction server, and transmits the unlock key to the seller terminal associated with the seller.
  • the transmission / reception means is controlled as described above.
  • the selection means requests a plurality of delivery agents included in the delivery agent list to deliver the goods at the same time, and the response of acceptance is the earliest. Select a delivery agent.
  • the selection means selects a delivery agent associated with the installation location or the jurisdiction area of the luggage box.
  • the selection means can further select the purchaser in addition to the plurality of delivery agents listed in the delivery person list, and the lock control means is a lock control means.
  • the transmission / reception means is controlled so as to transmit the unlock key to the purchaser terminal associated with the purchaser.
  • the delivery support device can accommodate and take out the goods when the purchaser delivers the goods as goods purchased from the seller or the goods related to the purchased service through electronic commerce, and can be used for electricity.
  • a device that controls the electric lock for each of one or more luggage boxes having a lock which is a transmission / reception means for transmitting / receiving information and a storage means for storing a delivery person list of delivery agents acting on behalf of delivery.
  • a selection means for selecting one delivery agent for each delivery of the goods from a plurality of delivery agents listed in the delivery agent list stored in the storage means, and a selection means selected by the selection means.
  • a lock control means for controlling the transmission / reception means to transmit the unlock key of the electric lock to be locked at the time of posting the article is provided toward the delivery person terminal associated with the delivery agent.
  • the program according to the seventh aspect of the present invention is capable of accommodating and taking out the goods when the purchaser delivers the goods as goods purchased from the seller or the goods related to the purchased service through electronic commerce, and the electric lock is provided.
  • a computer that controls the electric lock for each of the one or more baggage boxes, a transmission / reception means for transmitting / receiving information, a storage means for storing a delivery agent list of delivery agents acting on behalf of delivery, and a storage means for storing the delivery agent.
  • a selection means for selecting one delivery agent for each delivery of the goods from a plurality of delivery agents listed in the delivery agent list, and the one delivery agent selected by the selection means. It functions as a lock control means for controlling the transmission / reception means to transmit the unlock key of the electric lock to be locked at the time of posting the article to the associated delivery person terminal.
  • FIG. 3 is a block diagram schematically showing an example of a hardware configuration of a luggage box in FIG. 1. It is a block diagram schematically showing an example of the hardware configuration of the management server in FIG. 1. It is a figure which shows an example of the functional structure of the management server in FIG. It is a figure which shows an example of the data structure which a store list has. It is a figure which shows an example of the data structure which a delivery person list has. It is a figure which shows an example of the data structure which a management table has. It is a 1st sequence diagram about the operation of an electronic commerce system. It is a second sequence diagram about the operation of the electronic commerce system. It is a 3rd sequence diagram about the operation of the electronic commerce system.
  • FIG. 1 is an overall configuration diagram of an electronic commerce system 10 in which a delivery support system 26 according to an embodiment of the present invention is incorporated.
  • the electronic commerce system 10 is configured to be able to trade the goods 12 through the network NT.
  • the article 12 may be the product itself or may be related to various services including rental, cleaning, and repair.
  • the article 12 is stored as inventory on the premises of an EC (Electronic Commerce) store 14.
  • EC Electronic Commerce
  • the electronic commerce system 10 includes a transaction server 16 (or equivalent to a "deliverer terminal"), one or more purchaser terminals 18, and one or more deliverer terminals 20 and one or more. It includes a plurality of luggage boxes 22 and a management server 24 (corresponding to a "delivery support device").
  • the transaction server 16 can communicate with an external device including the purchaser terminal 18 and the management server 24 through the network NT.
  • the management server 24 can communicate with an external device including the delivery person terminal 20 and the luggage box 22 through the network NT.
  • the luggage box 22 and the management server 24 constitute a delivery support system 26 that supports the delivery of the article 12 by the seller.
  • the delivery support system 26 is configured to be able to provide a delivery support service rooted in the region by the so-called “sharing economy”. This service enables on-demand collection of articles 12 without the need for face-to-face contact, and can be particularly effective in combating infectious diseases including the new coronavirus.
  • the transaction server 16 is a server computer for conducting electronic commerce related to goods or services.
  • the transaction server 16 is an on-premises type server provided in the EC store 14, but may be a cloud type server instead.
  • the purchaser terminal 18 is a computer terminal used by a user who purchases a product or service (hereinafter, also referred to as a "purchaser"), and is composed of, for example, a personal computer, a tablet, a smartphone, a wearable device, or the like.
  • the purchaser terminal 18 may be a portable terminal owned by the purchaser, or may be a stationary terminal installed in the place of residence of the purchaser or the like.
  • the delivery person terminal 20 is a computer terminal used by a user who acts as a delivery agent for the article 12 (hereinafter, also referred to as a "delivery agent"), and is composed of, for example, a smartphone, a tablet, a wearable device, a personal computer, and the like.
  • the delivery person terminal 20 is basically a portable terminal owned by a delivery agent.
  • the luggage box 22 is a locker-type facility capable of accommodating and taking out luggage (here, article 12).
  • the luggage box 22 is installed in a place easily accessible to the seller of goods or services, for example, in an EC store 14.
  • the mailing worker of the EC store 14 takes out the article 12 ordered from the purchaser from the warehouse and then posts the article 12 to the luggage box 22.
  • the selected delivery agent collects the corresponding article 12 from the luggage box 22 and then delivers it to the delivery destination 28 designated by the purchaser.
  • the management server 24 is a server computer that performs various controls related to the above-mentioned delivery support service.
  • the management server 24 is shown as a single computer, but instead of this, the management server 24 may be a group of computers for constructing a distributed system. Further, the management server 24 may be a cloud type server or an on-premises type server.
  • FIG. 2 is a block diagram showing an example of the hardware configuration of the luggage box 22 in FIG.
  • the luggage box 22 includes a CPU (Central Processing Unit) 30, a memory 32, a communication device 34, a camera 36, a display 38, an electric lock 40, and a power supply 42.
  • CPU Central Processing Unit
  • the CPU 30 is a processor that controls each part of the luggage box 22.
  • the memory 32 stores programs and data necessary for the operation of the luggage box 22.
  • the CPU 30 can execute the control function of each part including the electric lock 40 by reading and executing the program stored in the memory 32.
  • the communication device 34 is a communication interface for communicating with an external device.
  • the luggage box 22 can request the management server 24 to authenticate at the time of unlocking, and the authentication result can be acquired from the management server 24.
  • the camera 36 includes an external camera that photographs the outside of the luggage box 22 and an internal camera that photographs the inside of the luggage box 22.
  • the display 38 is composed of a device including a display panel and a lamp, and outputs visible information (message, lighting / non-lighting, etc.) indicating the usage status of the luggage box 22.
  • the electric lock 40 is a lock mechanism that opens and closes a lid portion that closes the storage space of the luggage box 22 through electrical control.
  • the electric lock 40 includes an input mechanism capable of automatically or manually inputting an unlock key, and a lock mechanism for unlocking or locking the lid portion that closes the accommodation space.
  • the unlocking key may be character information including a personal identification number, or may be code information including a barcode or a QR code (registered trademark).
  • the power supply 42 is configured to be able to supply electric power to each part of the luggage box 22.
  • the power supply 42 may be, for example, a primary battery (manganese battery, alkaline battery, etc.), a secondary battery (lithium ion battery, lead storage battery, etc.), a capacitor, or a composite battery in which these are combined.
  • the luggage box 22 may be configured to be able to use a commercial power supply supplied from the outside instead of providing the power supply 42.
  • FIG. 3 is a block diagram schematically showing an example of the hardware configuration of the management server 24 in FIG. 1.
  • the management server 24 includes a control device 50, a communication device 52, and a storage device 54.
  • the control device 50 mainly includes a CPU 56 (processor) and a memory 58 (non-transient storage medium).
  • FIG. 4 is a diagram showing an example of the functional configuration of the management server 24 in FIG.
  • the management server 24 functions as a transmission / reception means 60, a generation means 62, a lock control means 64, a selection means 66, and a storage means 68 by reading and executing a delivery support program stored in the memory 58.
  • the transmission / reception means 60 is a means realized by the communication device 52 of FIG.
  • the generation means 62, the lock control means 64, and the selection means 66 are each means realized by the control device 50 of FIG.
  • the storage means 68 is a means realized by the storage device 54 of FIG.
  • the transmission / reception means 60 exchanges information necessary for the delivery support operation by transmitting / receiving communication data to / from an external device.
  • the transmission / reception means 60 receives the order information 76 from the transaction server 16 and transmits the mailing key information 78 to the seller terminal.
  • the "seller terminal" may be either a computer terminal used by a clerk at the EC store 14 or a transaction server 16 installed at the EC store 14.
  • the transmission / reception means 60 receives the mailing end notification from the luggage box 22 and transmits the collection key information 80 to the delivery person terminal 20.
  • the transmission / reception means 60 receives the pickup end notification from the luggage box 22 and transmits the end notification to the transaction server 16. Further, the transmission / reception means 60 exchanges necessary information with the luggage box 22 at the time of authentication of the unlocking key and with the delivery person terminal 20 at the time of selecting the delivery agent.
  • the generation means 62 generates a lock key (hereinafter, referred to as “mailing key”) of the electric lock 40 used when the article 12 is posted in the luggage box 22.
  • the generation means 62 generates a lock key (hereinafter, referred to as “collection key”) of the electric lock 40 used for collecting the article 12 from the luggage box 22.
  • the posting key and the pick-up key may be the identification information (for example, the order number) unique to the transaction of the article 12, or the information generated from the identification information according to a predetermined rule. Further, the pickup key may be the same or a corresponding key as the posting key, or may be a different key having no corresponding relationship with the posting key.
  • the lock control means 64 instructs the luggage box 22 to open / close the electric lock 40 through the control of the transmission / reception means 60.
  • the lock control means 64 identifies the luggage box 22 to which the article 12 should be posted, and is an electric lock used at the time of posting the article 12 toward the seller terminal associated with the seller of the article 12. Control is performed to transmit the lock key of 40.
  • the lock control means 64 controls to transmit the unlock key corresponding to the lock key to the delivery person terminal 20 associated with one delivery agent selected by the selection means 66. conduct.
  • the lock control means 64 uses the mailing key transmitted from the luggage box 22 to authenticate the mailing worker, and uses the collection key transmitted from the luggage box 22 to authenticate the delivery agent. ..
  • the selection means 66 selects one delivery agent on behalf of the delivery of the article 12 from the plurality of delivery agents listed in the delivery person list 72.
  • the selection means 66 may extract one or more delivery agents included in the delivery person list 72 as delivery agent candidates prior to this selection.
  • the selection means 66 requests the delivery candidate to deliver the article 12, and selects one delivery agent who has been accepted.
  • [1] a method of simultaneously requesting multiple delivery candidate candidates and selecting the delivery delivery candidate with the earliest acceptance response, and [2] requesting multiple delivery delivery candidates in the order of request. There is a method of giving approval or disapproval in descending order of priority.
  • the storage means 68 includes list information regarding the EC store 14 (hereinafter, store list 70), list information regarding the delivery agent (hereinafter, delivery agent list 72), and a management table 74 for managing the collection status of the article 12.
  • store list 70 list information regarding the EC store 14
  • delivery agent list 72 list information regarding the delivery agent
  • management table 74 for managing the collection status of the article 12.
  • the storage means 68 stores a plurality of order information 76, a plurality of posting key information 78, and a plurality of collection key information 80.
  • FIG. 5 is a diagram showing an example of the data structure of the store list 70.
  • the store list 70 is list format or table format data showing the correspondence between the store ID, password, e-mail address, store name, box ID, and area ID.
  • the "store ID” is the identification information of the EC store 14. When the EC store 14 has a plurality of branches, a sub ID for identifying each branch may be provided.
  • the "box ID” is the identification information of the luggage box 22. When the luggage box 22 has a plurality of electric locks 40, a sub ID for identifying each electric lock 40 may be provided.
  • the "area ID” is the identification information of the jurisdiction area in the delivery support service. The correspondence between these IDs may be one-to-one, one-to-many, many-to-one, or many-to-many.
  • FIG. 6 is a diagram showing an example of the data structure of the delivery person list 72.
  • the delivery person list 72 is list format or table format data showing the correspondence between the delivery person ID, the area ID, and the e-mail address.
  • the "deliverer ID" is the identification information of the deliverer.
  • a sub ID for identifying each delivery person may be provided.
  • the correspondence between the delivery person ID and the area ID may be one-to-one, one-to-many, many-to-one, or many-to-many.
  • FIG. 7 is a diagram showing an example of the data structure of the management table 74.
  • the management table 74 is table format data showing the correspondence between the management ID, the store ID, the box ID, the delivery person ID, the unlock key, and the state.
  • the "management ID” is identification information of the delivery support service. A set of ID combinations (store ID, box ID, and delivery person ID) are associated with one management ID.
  • Status indicates the progress of the delivery support service, including waiting for posting, during collection, and completion of collection.
  • the order information 76 is information regarding an order for a product or service provided from the transaction server 16.
  • the order information 76 includes, for example, [1] transaction information such as order number, order date and time, store name, [2] personal information such as purchaser's name, email address, and telephone number, and [3] purchased product or. Includes purchase information such as service name, quantity, and price, [4] goods information such as type, quantity, and control number of goods 12, and [5] delivery information such as delivery method, location, and designated time of goods 12. Is done.
  • the posting key information 78 is information indicating a posting key for each article 12, and is, for example, [1] a posting key or character information including the posting key, [2] code information in which the posting key is encoded, and [3] posting.
  • An example is a URL (Uniform Resource Locator) indicating the location of the key.
  • the collection key information 80 is information indicating a collection key for each article 12, and is basically the same as in the case of the mailing key information 78.
  • the delivery support system 26 in this embodiment is configured as described above. Subsequently, the operation of the electronic commerce system 10 including the delivery support system 26 will be described with reference to the sequence diagrams of FIGS. 8 to 10. The execution order of each step of these sequences may be changed as appropriate.
  • FIG. 8 is a first sequence diagram relating to the operation of the electronic commerce system 10. More specifically, this first sequence shows a series of operations from the purchase of the article 12 to the provision of the posting key.
  • step SP10 the purchaser terminal 18 accepts a predetermined operation indicating the purchaser's intention to purchase the product or service. This operation is performed, for example, via the purchase screen form displayed on the purchaser terminal 18.
  • step SP12 the purchaser terminal 18 acquires purchase information such as the name, quantity, and price of the purchased product or service, and transmits communication data including the purchase information to the transaction server 16.
  • step SP14 the transaction server 16 receives the communication data transmitted in step SP12 and acquires the purchase information included in the communication data.
  • step SP16 the transaction server 16 performs order processing for registering a transaction related to an order for a product or service using the purchase information acquired in step SP14.
  • order ID the identification information of the order transaction
  • step SP18 the transaction server 16 notifies the purchaser terminal 18 and the management server 24 of the order by transmitting the communication data including the order information 76 registered in step SP16.
  • the transmission / reception means 60 of the management server 24 acquires the order information 76 of the product or service by receiving the communication data from the transaction server 16.
  • step SP20 the management server 24 performs a registration process for accepting a delivery request for the article 12 using the order information 76 acquired by the notification in step SP18. Specifically, the storage means 68 adds the order information 76 to the management table 74 together with the newly assigned management ID.
  • step SP22 the generation means 62 of the management server 24 uses the order information 76 stored in step SP20 to generate the mailing key information 78 for unlocking the lid of the luggage box 22.
  • the mailing key is an "order ID" included in the order information 76.
  • step SP24 the lock control means 64 of the management server 24 specifies the luggage box 22 to which the mailing key information 78 generated in step SP22 is transmitted.
  • the lock control means 64 refers to the store list 70 and the management table 74, and selects an unused luggage box 22 (that is, a box ID) in the corresponding EC store 14.
  • step SP26 the lock control means 64 controls the transmission / reception means 60 so as to transmit the mailing key to the luggage box 22 specified in step SP24. Then, the transmission / reception means 60 transmits the communication data including the mailing key information 78 to the seller terminal (here, the transaction server 16).
  • step SP28 after receiving the communication data transmitted in step SP26, the transaction server 16 outputs the posting key information 78 so that the posting worker of the article 12 can access it.
  • the transaction server 16 may transfer the mailing key information 78 to a seller terminal (not shown) owned by a clerk of an EC store 14 who is a mailing worker, or mail the mail to paper through a printing process using a printer.
  • the key information 78 may be output.
  • FIG. 9 is a second sequence diagram relating to the operation of the electronic commerce system 10. More specifically, this second sequence shows a series of operations from posting the article 12 to providing the pickup key.
  • step SP30 the luggage box 22 receives the posting key output in step SP28 when the posting operator performs a predetermined operation. Then, the luggage box 22 transmits the received mailing key to the management server 24.
  • step SP32 the lock control means 64 of the management server 24 authenticates the mailing key received in step SP30.
  • the lock control means 64 transmits a control signal instructing the unlocking of the lid portion to the luggage box 22.
  • step SP34 the luggage box 22 performs an operation of unlocking the corresponding lid after receiving an instruction by receiving the control signal transmitted in step SP32. After that, the posting worker posts the article 12 in the available storage space, and then closes the open lid portion.
  • step SP36 the luggage box 22 performs an operation of locking the corresponding lid after accepting the locking operation in step SP34.
  • step SP38 the luggage box 22 notifies the management server 24 that the posting of the article 12 has been completed after the locking operation in step SP36 is completed.
  • step SP40 the generation means 62 of the management server 24 sets the collection key corresponding to the mailing key generated in step SP38, and generates the collection key information 80 for unlocking the lid of the luggage box 22. ..
  • the pickup key is the same "order ID" as the mailing key.
  • the selection means 66 of the management server 24 extracts one or more potential delivery person candidates who can be delivery agents from the delivery person list 72. Specifically, the selection means 66 collates the store list 70 and the delivery person list 72, and searches for the delivery person ID corresponding to the box ID of the article 12 using the area ID as the search key. From the search result, one or more delivery agents associated with the delivery person ID are extracted as delivery person candidates.
  • the selection means 66 requests the delivery of the article 12 to one or more delivery candidate candidates extracted in step SP42.
  • the selection means 66 inquires of the plurality of delivery delivery candidates at the same time whether or not to accept the request, and notifies the delivery conditions of the article 12 as necessary. This request may be made directly by the management server 24, or may be made in cooperation with an existing delivery matching application.
  • step SP46 the selection means 66 selects the one delivery agent who responded the earliest to the request in step SP44.
  • step SP48 the lock control means 64 controls the transmission / reception means 60 so as to transmit the pickup key to the delivery agent selected in step SP46. Then, the transmission / reception means 60 transmits the communication data including the collection key information 80 and the order information 76 to the provider (here, the delivery person terminal 20 associated with the delivery agent).
  • step SP50 the delivery person terminal 20 outputs the collection key information 80 so that the delivery agent of the article 12 can access after receiving the communication data transmitted in step SP48.
  • the delivery person terminal 20 may display the pickup key information 80 on the display screen in a visible manner.
  • FIG. 10 is a third sequence diagram relating to the operation of the electronic commerce system 10. More specifically, this third sequence shows a series of operations relating to the pickup of article 12.
  • step SP52 the luggage box 22 receives the pickup key output in step SP50 when the delivery agent performs a predetermined operation. Then, the luggage box 22 transmits the received collection key to the management server 24.
  • step SP54 the lock control means 64 of the management server 24 authenticates the pickup key received in step SP52.
  • the lock control means 64 transmits a control signal instructing the unlocking of the lid portion to the luggage box 22.
  • step SP56 the luggage box 22 performs an operation of unlocking the corresponding lid after receiving an instruction by receiving the control signal transmitted in step SP54. After that, the delivery agent collects the article 12 in the available accommodation space and then closes the open lid.
  • step SP58 the luggage box 22 performs an operation of locking the corresponding lid after accepting the locking operation in step SP56.
  • step SP60 the luggage box 22 notifies the management server 24 that the collection of the article 12 is completed after the locking operation in step SP58 is completed.
  • step SP62 after receiving the notification in step SP60, the management server 24 notifies the transaction server 16 that the collection of the article 12 has been completed. As a result, the management server 24 ends the management regarding the delivery request of the article 12.
  • step SP64 after receiving the notification in step SP62, the transaction server 16 notifies the purchaser terminal 18 that the collection of the article 12 has been completed. As a result, the purchaser can know that the article 12 has been shipped via the purchaser terminal 18.
  • the delivery support system 26 is a system that supports the purchaser to deliver the goods 12 as goods purchased from the seller or the goods 12 related to the purchased service through electronic commerce.
  • the delivery support system 26 includes one or more luggage boxes 22 capable of accommodating and taking out articles 12, and a management server 24 that controls the electric lock 40 for each of the luggage boxes 22.
  • the management server 24 is posted on the transmission / reception means 60 for transmitting / receiving information, the storage means 68 for storing the delivery agent list 72 for the delivery agent acting as the delivery agent, and the delivery person list 72 stored in the storage means 68.
  • the selection means 66 that selects one delivery agent for each delivery of the article 12 from among a plurality of delivery agents, and the delivery agent terminal 20 associated with the one delivery agent selected by the selection means 66.
  • the lock control means 64 for controlling the transmission / reception means 60 so as to transmit the unlock key of the electric lock 40 to be locked when the article 12 is posted is provided.
  • the management server 24 which is a computer, selects one delivery agent to deliver the article 12 from the plurality of delivery agents listed in the delivery person list 72. And the step (SP48) of transmitting the unlocking key of the electric lock 40 to be locked when the article 12 is posted to the delivery person terminal 20 associated with the selected delivery agent. do.
  • the article 12 can be collected on demand without the need for face-to-face contact through the luggage box 22 that can be used by both the mailing worker and the delivery agent of the article 12. Then, by selecting one or more delivery agents for each delivery of the article 12 from the plurality of delivery agents listed in the delivery agent list 72, the delivery service incorporating the sharing economy is performed. Is possible.
  • the transmission / reception means 60 receives the order information 76 regarding the order of the goods or services from the purchaser terminal 18 owned by the purchaser via the transaction server 16 related to the electronic commerce, and the lock control means 64 is the transaction server.
  • a transmission / reception means for generating an unlock key corresponding to the article 12 based on the order information 76 received from 16 and transmitting the unlock key to the seller terminal (for example, the transaction server 16) associated with the seller. 60 may be controlled.
  • the selection means 66 may request the delivery of the article 12 to a plurality of delivery agents included in the delivery agent list 72 at the same time, and select the one delivery agent with the earliest acceptance response. As a result, it is possible to effectively utilize a delivery agent who has a stronger desire for delivery.
  • the selection means 66 may select a delivery agent associated with the installation location or the jurisdiction area of the luggage box 22. As a result, a series of services from the purchase of the goods or services to the delivery can be completed within the jurisdiction area, so that the delivery support service rooted in the area is provided.
  • the present invention is not limited to the above specific examples. That is, the above-mentioned specific examples to which those skilled in the art have appropriately modified the design are also included in the scope of the present invention as long as they have the features of the present invention. Further, the elements included in the above-described embodiment and the later-described modification can be combined as much as technically possible, and the combination thereof is also included in the scope of the present invention as long as the features of the present invention are included. ..
  • the management server 24 performs the authentication process (steps SP32, SP54) of the mailing worker or the delivery agent, but instead, the luggage box having the authentication function performs the authentication process. May be good.
  • the management server 24 may send the mailing key information 78 or the collection key information 80 to the luggage box in advance prior to the authentication.
  • the lock control means 64 transmits the pickup key when the condition "the seller has posted the article 12 to the luggage box 22" is satisfied by the notice of the end of posting (step SP38).
  • the transmission conditions are not limited to this. For example, “confirmation of the intention of the seller to post the article 12" including that [1] a predetermined time has passed from the time when the posting key is transmitted, and [2] there is an agreement regarding the scheduled posting time of the article 12. "What was done” may be set as the transmission condition of the pickup key.
  • the transmission target of the release key is limited to a plurality of delivery agents listed in the delivery person list 72, but the purchaser of the goods or services may be further included.
  • the selection means 66 may select whether or not to use the delivery agency service of the article 12 through the purchase operation using the purchaser terminal 18.
  • the lock control means 64 causes the transmission / reception means to transmit the unlock key to the purchaser terminal 18 associated with the purchaser. 60 may be controlled.
  • the purchaser can go to the place where the luggage box 22 is installed (for example, the EC store 14) and obtain the desired article 12 in a non-face-to-face manner.

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Abstract

Provided are a system, a device, and a program that are capable of accomplishing a delivery service in which a sharing economy is adopted. This delivery assistance device (24) comprises: a selection means (66) which, every time an article (12) is to be delivered, selects a delivery agent, from among a plurality of delivery agents listed in a deliverer list (72) stored in a memory means (68); and a lock control means (64) which performs control so as to cause a transmission/reception means (60) to transmit, to a deliverer's terminal (20) associated with the selected delivery agent, a key for unlocking an electric lock (40) that is locked upon posting of the article (12).

Description

配達支援システム、装置及びプログラムDelivery support systems, equipment and programs
　本発明は、配達支援システム、装置及びプログラムに関する。 The present invention relates to a delivery support system, an apparatus and a program.
　従来から、荷物ボックスを通じて荷物の配達を支援する配達支援技術が知られている。 Conventionally, delivery support technology that supports delivery of packages through luggage boxes has been known.
　例えば、特許文献１には、発送依頼者の第一通信端末から荷物の発送依頼を受け付けた場合に、発送依頼に紐づけられた識別情報を荷物ボックスの解錠キーとして取得し、この識別情報を集荷業者の第二通信端末に送信する装置が開示されている。 For example, in Patent Document 1, when a package shipping request is received from the first communication terminal of the shipping requester, the identification information associated with the shipping request is acquired as the unlocking key of the package box, and this identification information is obtained. Is disclosed as a device for transmitting the information to the second communication terminal of the collector.
特許第６６１８０９１号公報Japanese Patent No. 6618091
　ところで、近年、物・サービス・場所などを複数のユーザで共同利用するシェアリングエコノミーが普及しつつある。しかしながら、特許文献１では、このようなサービス形態が何ら考慮されていない。 By the way, in recent years, the sharing economy in which goods, services, places, etc. are shared by multiple users is becoming widespread. However, in Patent Document 1, such a service form is not considered at all.
　本発明はこのような課題に鑑みてなされたものであり、その目的は、シェアリングエコノミーを取り入れた配達サービスを遂行可能な配達支援システム、装置及びプログラムを提供することにある。 The present invention has been made in view of such a problem, and an object thereof is to provide a delivery support system, an apparatus and a program capable of carrying out a delivery service incorporating a sharing economy.
　上記課題を解決するために、本発明の第一態様における配達支援システムは、電子商取引を通じて購入者が販売者から購入した商品としての物品又は購入したサービスに関する物品を配達する支援を行うシステムであって、前記物品を収容及び取出可能であり、電気錠を有する一以上の荷物ボックスと、前記荷物ボックスのそれぞれに対して前記電気錠の制御を行う管理サーバと、を備え、前記管理サーバは、情報を送受信する送受信手段と、配達を代行する配達代行者に関する配達者リストを記憶する記憶手段と、前記記憶手段が記憶する前記配達者リストに掲載された複数の配達代行者の中から、前記物品の配達の度に一の配達代行者を選択する選択手段と、前記選択手段により選択された前記一の配達代行者に関連付けられる配達者端末に向けて、前記物品の投函時に施錠される前記電気錠の解錠キーを送信するように前記送受信手段を制御する錠制御手段と、を備える。 In order to solve the above problems, the delivery support system according to the first aspect of the present invention is a system that supports the purchaser to deliver the goods as goods purchased from the seller or the goods related to the purchased service through electronic commerce. The management server comprises one or more luggage boxes capable of accommodating and taking out the goods and having an electric lock, and a management server that controls the electric lock for each of the luggage boxes. Among the transmission / reception means for transmitting / receiving information, the storage means for storing the delivery agent list relating to the delivery agent acting as the delivery agent, and the plurality of delivery agents listed in the delivery agent list stored in the storage means, the above-mentioned The selection means for selecting one delivery agent each time the goods are delivered, and the delivery person terminal associated with the one delivery agent selected by the selection means, which is locked at the time of posting the goods. A lock control means for controlling the transmission / reception means so as to transmit an unlock key of an electric lock is provided.
　本発明の第二態様における配達支援システムでは、前記送受信手段は、前記購入者が有する購入者端末からの商品又はサービスの注文に関する注文情報を、前記電子商取引に関わる取引サーバを経由して受信し、前記錠制御手段は、前記取引サーバから受信した前記注文情報に基づいて前記物品に対応する解錠キーを生成し、前記解錠キーを前記販売者に関連付けられる販売者端末に向けて送信するように前記送受信手段を制御する。 In the delivery support system according to the second aspect of the present invention, the transmission / reception means receives order information regarding an order for goods or services from a purchaser terminal owned by the purchaser via a transaction server related to the electronic commerce. , The lock control means generates an unlock key corresponding to the article based on the order information received from the transaction server, and transmits the unlock key to the seller terminal associated with the seller. The transmission / reception means is controlled as described above.
　本発明の第三態様における配達支援システムでは、前記選択手段は、前記配達者リストに含まれる複数の配達代行者に対して前記物品の配達を同時に依頼し、受諾の回答が最も早かった一の配達代行者を選択する。 In the delivery support system according to the third aspect of the present invention, the selection means requests a plurality of delivery agents included in the delivery agent list to deliver the goods at the same time, and the response of acceptance is the earliest. Select a delivery agent.
　本発明の第四態様における配達支援システムでは、前記選択手段は、前記荷物ボックスの設置場所又は管轄エリアに対応付けられる配達代行者を選択する。 In the delivery support system according to the fourth aspect of the present invention, the selection means selects a delivery agent associated with the installation location or the jurisdiction area of the luggage box.
　本発明の第五態様における配達支援システムでは、前記選択手段は、前記配達者リストに掲載された複数の配達代行者の他に、前記購入者をさらに選択可能であり、前記錠制御手段は、前記選択手段により前記購入者が選択された場合、該購入者に関連付けられる購入者端末に向けて前記解錠キーを送信するように前記送受信手段を制御する。 In the delivery support system according to the fifth aspect of the present invention, the selection means can further select the purchaser in addition to the plurality of delivery agents listed in the delivery person list, and the lock control means is a lock control means. When the purchaser is selected by the selection means, the transmission / reception means is controlled so as to transmit the unlock key to the purchaser terminal associated with the purchaser.
　本発明の第六態様における配達支援装置は、電子商取引を通じて購入者が販売者から購入した商品としての物品又は購入したサービスに関する物品を配達する際に、前記物品を収容及び取出可能であり、電気錠を有する一以上の荷物ボックスのそれぞれに対して前記電気錠の制御を行う装置であって、情報を送受信する送受信手段と、配達を代行する配達代行者に関する配達者リストを記憶する記憶手段と、前記記憶手段が記憶する前記配達者リストに掲載された複数の配達代行者の中から、前記物品の配達の度に一の配達代行者を選択する選択手段と、前記選択手段により選択された前記一の配達代行者に関連付けられる配達者端末に向けて、前記物品の投函時に施錠される前記電気錠の解錠キーを送信するように前記送受信手段を制御する錠制御手段と、を備える。 The delivery support device according to the sixth aspect of the present invention can accommodate and take out the goods when the purchaser delivers the goods as goods purchased from the seller or the goods related to the purchased service through electronic commerce, and can be used for electricity. A device that controls the electric lock for each of one or more luggage boxes having a lock, which is a transmission / reception means for transmitting / receiving information and a storage means for storing a delivery person list of delivery agents acting on behalf of delivery. , A selection means for selecting one delivery agent for each delivery of the goods from a plurality of delivery agents listed in the delivery agent list stored in the storage means, and a selection means selected by the selection means. A lock control means for controlling the transmission / reception means to transmit the unlock key of the electric lock to be locked at the time of posting the article is provided toward the delivery person terminal associated with the delivery agent.
　本発明の第七態様におけるプログラムは、電子商取引を通じて購入者が販売者から購入した商品としての物品又は購入したサービスに関する物品を配達する際に、前記物品を収容及び取出可能であり、電気錠を有する一以上の荷物ボックスのそれぞれに対して前記電気錠の制御を行うコンピュータを、情報を送受信する送受信手段、配達を代行する配達代行者に関する配達者リストを記憶する記憶手段、前記記憶手段が記憶する前記配達者リストに掲載された複数の配達代行者の中から、前記物品の配達の度に一の配達代行者を選択する選択手段、前記選択手段により選択された前記一の配達代行者に関連付けられる配達者端末に向けて、前記物品の投函時に施錠される前記電気錠の解錠キーを送信するように前記送受信手段を制御する錠制御手段、として機能させる。 The program according to the seventh aspect of the present invention is capable of accommodating and taking out the goods when the purchaser delivers the goods as goods purchased from the seller or the goods related to the purchased service through electronic commerce, and the electric lock is provided. A computer that controls the electric lock for each of the one or more baggage boxes, a transmission / reception means for transmitting / receiving information, a storage means for storing a delivery agent list of delivery agents acting on behalf of delivery, and a storage means for storing the delivery agent. A selection means for selecting one delivery agent for each delivery of the goods from a plurality of delivery agents listed in the delivery agent list, and the one delivery agent selected by the selection means. It functions as a lock control means for controlling the transmission / reception means to transmit the unlock key of the electric lock to be locked at the time of posting the article to the associated delivery person terminal.
　本発明によれば、シェアリングエコノミーを取り入れた配達サービスを遂行することができる。 According to the present invention, it is possible to carry out a delivery service incorporating the sharing economy.
本発明の一実施形態における配達支援システムが組み込まれた電子商取引システムの全体構成図である。It is an overall block diagram of the electronic commerce system which incorporated the delivery support system in one Embodiment of this invention. 図１における荷物ボックスのハードウェア構成の一例を概略的に示すブロック図である。FIG. 3 is a block diagram schematically showing an example of a hardware configuration of a luggage box in FIG. 1. 図１における管理サーバのハードウェア構成の一例を概略的に示すブロック図である。It is a block diagram schematically showing an example of the hardware configuration of the management server in FIG. 1. 図３における管理サーバの機能構成の一例を示す図である。It is a figure which shows an example of the functional structure of the management server in FIG. 店舗リストが有するデータ構造の一例を示す図である。It is a figure which shows an example of the data structure which a store list has. 配達者リストが有するデータ構造の一例を示す図である。It is a figure which shows an example of the data structure which a delivery person list has. 管理テーブルが有するデータ構造の一例を示す図である。It is a figure which shows an example of the data structure which a management table has. 電子商取引システムの動作に関する第一シーケンス図である。It is a 1st sequence diagram about the operation of an electronic commerce system. 電子商取引システムの動作に関する第二シーケンス図である。It is a second sequence diagram about the operation of the electronic commerce system. 電子商取引システムの動作に関する第三シーケンス図である。It is a 3rd sequence diagram about the operation of the electronic commerce system.
　以下、添付図面を参照しながら本発明の実施形態について説明する。説明の理解を容易にするため、各図面において同一の構成要素及びステップに対しては可能な限り同一の符号を付して、重複する説明は省略する。また、「手段」の文言は、例えば、「部」、「ユニット」、「要素」などの他の文言と置き換えてもよい。 Hereinafter, embodiments of the present invention will be described with reference to the accompanying drawings. In order to facilitate understanding of the description, the same components and steps are designated by the same reference numerals as much as possible in each drawing, and duplicate description is omitted. Further, the wording of "means" may be replaced with other words such as "part", "unit", and "element".
＜全体構成＞
　図１は、本発明の一実施形態における配達支援システム２６が組み込まれた電子商取引システム１０の全体構成図である。電子商取引システム１０は、ネットワークＮＴを通じて物品１２を取引可能に構成される。物品１２は、商品そのものであってもよいし、レンタル・クリーニング・修理を含む様々なサービスに関する物であってもよい。例えば、物品１２は、ＥＣ（Electronic Commerce）店舗１４の敷地内に在庫として保管される。 <Overall configuration>
FIG. 1 is an overall configuration diagram of an electronic commerce system 10 in which a delivery support system 26 according to an embodiment of the present invention is incorporated. The electronic commerce system 10 is configured to be able to trade the goods 12 through the network NT. The article 12 may be the product itself or may be related to various services including rental, cleaning, and repair. For example, the article 12 is stored as inventory on the premises of an EC (Electronic Commerce) store 14.
　この電子商取引システム１０は、具体的には、取引サーバ１６（あるいは「配達者端末」にも相当）と、一又は複数の購入者端末１８と、一又は複数の配達者端末２０と、一又は複数の荷物ボックス２２と、管理サーバ２４（「配達支援装置」に相当）と、を含んで構成される。なお、取引サーバ１６は、ネットワークＮＴを通じて、購入者端末１８及び管理サーバ２４を含む外部装置と相互に通信可能である。また、管理サーバ２４は、ネットワークＮＴを通じて、配達者端末２０及び荷物ボックス２２を含む外部装置と相互に通信可能である。 Specifically, the electronic commerce system 10 includes a transaction server 16 (or equivalent to a "deliverer terminal"), one or more purchaser terminals 18, and one or more deliverer terminals 20 and one or more. It includes a plurality of luggage boxes 22 and a management server 24 (corresponding to a "delivery support device"). The transaction server 16 can communicate with an external device including the purchaser terminal 18 and the management server 24 through the network NT. Further, the management server 24 can communicate with an external device including the delivery person terminal 20 and the luggage box 22 through the network NT.
　ここで、荷物ボックス２２及び管理サーバ２４は、販売者による物品１２の配達を支援する配達支援システム２６を構成する。配達支援システム２６は、いわゆる「シェアリングエコノミー」による、地域に根差した配達支援サービスを提供可能に構成される。このサービスによって、対面を必要とせずオンデマンドでの物品１２の集荷が可能となり、特に、新型コロナウィルスを含む感染症の対策に高い効果がもたらされ得る。 Here, the luggage box 22 and the management server 24 constitute a delivery support system 26 that supports the delivery of the article 12 by the seller. The delivery support system 26 is configured to be able to provide a delivery support service rooted in the region by the so-called “sharing economy”. This service enables on-demand collection of articles 12 without the need for face-to-face contact, and can be particularly effective in combating infectious diseases including the new coronavirus.
　取引サーバ１６は、商品又はサービスに関する電子商取引を行うためのサーバコンピュータである。図１の例では、取引サーバ１６は、ＥＣ店舗１４内に設けられるオンプレミス型のサーバであるが、これに代えてクラウド型のサーバであってもよい。 The transaction server 16 is a server computer for conducting electronic commerce related to goods or services. In the example of FIG. 1, the transaction server 16 is an on-premises type server provided in the EC store 14, but may be a cloud type server instead.
　購入者端末１８は、商品又はサービスを購入するユーザ（以下、「購入者」ともいう）が利用するコンピュータ端末であり、例えば、パーソナルコンピュータ、タブレット、スマートフォン、ウェアラブルデバイスなどから構成される。購入者端末１８は、購入者が所持する携帯型の端末であってもよいし、購入者の居住地などに設置される据置型の端末であってもよい。 The purchaser terminal 18 is a computer terminal used by a user who purchases a product or service (hereinafter, also referred to as a "purchaser"), and is composed of, for example, a personal computer, a tablet, a smartphone, a wearable device, or the like. The purchaser terminal 18 may be a portable terminal owned by the purchaser, or may be a stationary terminal installed in the place of residence of the purchaser or the like.
　配達者端末２０は、物品１２の配達を代行するユーザ（以下、「配達代行者」ともいう）が利用するコンピュータ端末であり、例えば、スマートフォン、タブレット、ウェアラブルデバイス、パーソナルコンピュータなどから構成される。配達者端末２０は、基本的には、配達代行者が所持する携帯型の端末である。 The delivery person terminal 20 is a computer terminal used by a user who acts as a delivery agent for the article 12 (hereinafter, also referred to as a "delivery agent"), and is composed of, for example, a smartphone, a tablet, a wearable device, a personal computer, and the like. The delivery person terminal 20 is basically a portable terminal owned by a delivery agent.
　荷物ボックス２２は、荷物（ここでは、物品１２）を収容及び取出可能なロッカー型設備である。荷物ボックス２２は、商品又はサービスの販売者が容易にアクセス可能な場所、例えばＥＣ店舗１４内に設置される。ＥＣ店舗１４の投函作業者は、購入者から受注した物品１２を倉庫から取り出した後、この物品１２を荷物ボックス２２に投函する。選定された配達代行者は、荷物ボックス２２から該当する物品１２を集荷した後、購入者が指定した配達先２８に配達を行う。 The luggage box 22 is a locker-type facility capable of accommodating and taking out luggage (here, article 12). The luggage box 22 is installed in a place easily accessible to the seller of goods or services, for example, in an EC store 14. The mailing worker of the EC store 14 takes out the article 12 ordered from the purchaser from the warehouse and then posts the article 12 to the luggage box 22. The selected delivery agent collects the corresponding article 12 from the luggage box 22 and then delivers it to the delivery destination 28 designated by the purchaser.
　管理サーバ２４は、上記した配達支援サービスに関する各種制御を行うサーバコンピュータである。図１の例では、管理サーバ２４を単体のコンピュータとして示しているが、これに代わって、管理サーバ２４は、分散システムを構築するコンピュータ群であってもよい。また、管理サーバ２４は、クラウド型のサーバであってもよいし、オンプレミス型のサーバであってもよい。 The management server 24 is a server computer that performs various controls related to the above-mentioned delivery support service. In the example of FIG. 1, the management server 24 is shown as a single computer, but instead of this, the management server 24 may be a group of computers for constructing a distributed system. Further, the management server 24 may be a cloud type server or an on-premises type server.
＜ハードウェア構成＞
　図２は、図１における荷物ボックス２２のハードウェア構成の一例を示すブロック図である。荷物ボックス２２は、ＣＰＵ（Central Processing Unit）３０と、メモリ３２と、通信装置３４と、カメラ３６と、表示器３８と、電気錠４０と、電源４２と、を含んで構成される。 <Hardware configuration>
FIG. 2 is a block diagram showing an example of the hardware configuration of the luggage box 22 in FIG. The luggage box 22 includes a CPU (Central Processing Unit) 30, a memory 32, a communication device 34, a camera 36, a display 38, an electric lock 40, and a power supply 42.
　ＣＰＵ３０は、荷物ボックス２２の各部を制御するプロセッサである。メモリ３２は、荷物ボックス２２の動作に必要なプログラム及びデータを記憶する。ＣＰＵ３０は、メモリ３２に格納されたプログラムを読み出して実行することで、電気錠４０を含む各部の制御機能を遂行可能となる。 The CPU 30 is a processor that controls each part of the luggage box 22. The memory 32 stores programs and data necessary for the operation of the luggage box 22. The CPU 30 can execute the control function of each part including the electric lock 40 by reading and executing the program stored in the memory 32.
　通信装置３４は、外部装置と通信するための通信インターフェースである。これにより、荷物ボックス２２は、管理サーバ２４に対して解錠時の認証を要求可能であり、その認証結果を管理サーバ２４から取得可能である。 The communication device 34 is a communication interface for communicating with an external device. As a result, the luggage box 22 can request the management server 24 to authenticate at the time of unlocking, and the authentication result can be acquired from the management server 24.
　カメラ３６は、荷物ボックス２２の外部を撮影する外部カメラと、荷物ボックス２２ の内部を撮影する内部カメラと、を含む。 The camera 36 includes an external camera that photographs the outside of the luggage box 22 and an internal camera that photographs the inside of the luggage box 22.
　表示器３８は、表示パネルやランプを含む機器からなり、荷物ボックス２２の利用状況を示す可視情報（メッセージ、点灯の有無など）を出力する。 The display 38 is composed of a device including a display panel and a lamp, and outputs visible information (message, lighting / non-lighting, etc.) indicating the usage status of the luggage box 22.
　電気錠４０は、電気的制御を通じて、荷物ボックス２２の収容空間を塞ぐ蓋部の開閉動作を行う錠機構である。電気錠４０は、解錠キーを自動又は手動により入力可能な入力機構と、収容空間を塞ぐ蓋部の解錠又は施錠を行うロック機構と、を含んで構成される。解錠キーは、暗証番号を含む文字情報であってもよいし、バーコードやＱＲコード（登録商標）を含むコード情報であってもよい。 The electric lock 40 is a lock mechanism that opens and closes a lid portion that closes the storage space of the luggage box 22 through electrical control. The electric lock 40 includes an input mechanism capable of automatically or manually inputting an unlock key, and a lock mechanism for unlocking or locking the lid portion that closes the accommodation space. The unlocking key may be character information including a personal identification number, or may be code information including a barcode or a QR code (registered trademark).
　電源４２は、荷物ボックス２２の各部に電力を供給可能に構成される。この電源４２は、例えば、一次電池（マンガン電池やアルカリ電池など）、二次電池（リチウムイオン電池や鉛蓄電池など）、キャパシタ、又はこれらを組み合わせた複合電池であってもよい。なお、荷物ボックス２２は、電源４２を設ける代わりに、外部から供給される商用電源を利用可能に構成されてもよい。 The power supply 42 is configured to be able to supply electric power to each part of the luggage box 22. The power supply 42 may be, for example, a primary battery (manganese battery, alkaline battery, etc.), a secondary battery (lithium ion battery, lead storage battery, etc.), a capacitor, or a composite battery in which these are combined. The luggage box 22 may be configured to be able to use a commercial power supply supplied from the outside instead of providing the power supply 42.
　図３は、図１における管理サーバ２４のハードウェア構成の一例を概略的に示すブロック図である。管理サーバ２４は、制御装置５０と、通信装置５２と、記憶装置５４と、を備える。制御装置５０は、ＣＰＵ５６（プロセッサ）及びメモリ５８（非一過性の記憶媒体）を主に備えて構成される。 FIG. 3 is a block diagram schematically showing an example of the hardware configuration of the management server 24 in FIG. 1. The management server 24 includes a control device 50, a communication device 52, and a storage device 54. The control device 50 mainly includes a CPU 56 (processor) and a memory 58 (non-transient storage medium).
＜管理サーバ２４の機能構成＞
　図４は、図３における管理サーバ２４の機能構成の一例を示す図である。管理サーバ２４は、メモリ５８に格納された配達支援プログラムを読み出して実行することで、送受信手段６０、生成手段６２、錠制御手段６４、選択手段６６、及び記憶手段６８として機能する。送受信手段６０は、図３の通信装置５２によって実現される手段である。生成手段６２、錠制御手段６４、及び選択手段６６はそれぞれ、図３の制御装置５０によって実現される手段である。記憶手段６８は、図３の記憶装置５４によって実現される手段である。 <Functional configuration of management server 24>
FIG. 4 is a diagram showing an example of the functional configuration of the management server 24 in FIG. The management server 24 functions as a transmission / reception means 60, a generation means 62, a lock control means 64, a selection means 66, and a storage means 68 by reading and executing a delivery support program stored in the memory 58. The transmission / reception means 60 is a means realized by the communication device 52 of FIG. The generation means 62, the lock control means 64, and the selection means 66 are each means realized by the control device 50 of FIG. The storage means 68 is a means realized by the storage device 54 of FIG.
　送受信手段６０は、外部装置との間での通信データの送受信を行うことで、配達支援動作に必要な情報のやり取りを行う。図８の例では、送受信手段６０は、取引サーバ１６から注文情報７６を受信し、販売者端末に投函キー情報７８を送信する。この「販売者端末」は、ＥＣ店舗１４の店員が利用するコンピュータ端末、あるいはＥＣ店舗１４に設置される取引サーバ１６のいずれであってもよい。図９の例では、送受信手段６０は、荷物ボックス２２から投函の終了通知を受信し、配達者端末２０に集荷キー情報８０を送信する。図１０の例では、送受信手段６０は、荷物ボックス２２から集荷の終了通知を受信し、当該終了通知を取引サーバ１６に送信する。また、送受信手段６０は、解錠キーの認証時には荷物ボックス２２との間で、配達代行者の選択時には配達者端末２０との間で、それぞれ必要な情報のやり取りを行う。 The transmission / reception means 60 exchanges information necessary for the delivery support operation by transmitting / receiving communication data to / from an external device. In the example of FIG. 8, the transmission / reception means 60 receives the order information 76 from the transaction server 16 and transmits the mailing key information 78 to the seller terminal. The "seller terminal" may be either a computer terminal used by a clerk at the EC store 14 or a transaction server 16 installed at the EC store 14. In the example of FIG. 9, the transmission / reception means 60 receives the mailing end notification from the luggage box 22 and transmits the collection key information 80 to the delivery person terminal 20. In the example of FIG. 10, the transmission / reception means 60 receives the pickup end notification from the luggage box 22 and transmits the end notification to the transaction server 16. Further, the transmission / reception means 60 exchanges necessary information with the luggage box 22 at the time of authentication of the unlocking key and with the delivery person terminal 20 at the time of selecting the delivery agent.
　生成手段６２は、荷物ボックス２２に物品１２を投函する際に用いられる電気錠４０の施錠キー（以下、「投函キー」という）を生成する。生成手段６２は、荷物ボックス２２から物品１２を集荷する際に用いられる電気錠４０の施錠キー（以下、「集荷キー」という）を生成する。投函キー及び集荷キーは、物品１２の取引に固有の識別情報（例えば、注文番号）そのものであってもよいし、この識別情報から所定の規則に従って生成される情報であってもよい。また、集荷キーは、投函キーと同一の又は対応するキーであってもよいし、投函キーとの対応関係がない異なるキーであってもよい。 The generation means 62 generates a lock key (hereinafter, referred to as “mailing key”) of the electric lock 40 used when the article 12 is posted in the luggage box 22. The generation means 62 generates a lock key (hereinafter, referred to as “collection key”) of the electric lock 40 used for collecting the article 12 from the luggage box 22. The posting key and the pick-up key may be the identification information (for example, the order number) unique to the transaction of the article 12, or the information generated from the identification information according to a predetermined rule. Further, the pickup key may be the same or a corresponding key as the posting key, or may be a different key having no corresponding relationship with the posting key.
　錠制御手段６４は、送受信手段６０の制御を通じて、荷物ボックス２２に対して電気錠４０の開閉動作を指示する。図８の例では、錠制御手段６４は、物品１２を投函すべき荷物ボックス２２を特定するとともに、物品１２の販売者に関連付けられる販売者端末に向けて、物品１２の投函時に用いられる電気錠４０の施錠キーを送信する制御を行う。図９の例では、錠制御手段６４は、選択手段６６により選択された一の配達代行者に関連付けられる配達者端末２０に向けて、上記した施錠キーに対応する解錠キーを送信する制御を行う。また、錠制御手段６４は、荷物ボックス２２から送信された投函キーを用いて投函作業者の認証処理を行うとともに、荷物ボックス２２から送信された集荷キーを用いて配達代行者の認証処理を行う。 The lock control means 64 instructs the luggage box 22 to open / close the electric lock 40 through the control of the transmission / reception means 60. In the example of FIG. 8, the lock control means 64 identifies the luggage box 22 to which the article 12 should be posted, and is an electric lock used at the time of posting the article 12 toward the seller terminal associated with the seller of the article 12. Control is performed to transmit the lock key of 40. In the example of FIG. 9, the lock control means 64 controls to transmit the unlock key corresponding to the lock key to the delivery person terminal 20 associated with one delivery agent selected by the selection means 66. conduct. Further, the lock control means 64 uses the mailing key transmitted from the luggage box 22 to authenticate the mailing worker, and uses the collection key transmitted from the luggage box 22 to authenticate the delivery agent. ..
　選択手段６６は、配達者リスト７２に掲載された複数の配達代行者の中から、物品１２の配達を代行する一の配達代行者を選択する。あるいは、選択手段６６は、この選択に先立ち、配達者リスト７２に含まれる一又は複数の配達代行者を配達者候補として抽出してもよい。この場合、選択手段６６は、当該配達者候補に対して物品１２の配達を依頼し、受諾があった一の配達代行者を選択する。この選択の例として、［１］複数の配達者候補に対して同時に依頼を行って受諾の回答が最も早かった配達者候補を選択する方式や、［２］複数の配達者候補に依頼順番を付与しておき、優先度が高い順から諾否を問い合わせる方式、などが挙げられる。 The selection means 66 selects one delivery agent on behalf of the delivery of the article 12 from the plurality of delivery agents listed in the delivery person list 72. Alternatively, the selection means 66 may extract one or more delivery agents included in the delivery person list 72 as delivery agent candidates prior to this selection. In this case, the selection means 66 requests the delivery candidate to deliver the article 12, and selects one delivery agent who has been accepted. As an example of this selection, [1] a method of simultaneously requesting multiple delivery candidate candidates and selecting the delivery delivery candidate with the earliest acceptance response, and [2] requesting multiple delivery delivery candidates in the order of request. There is a method of giving approval or disapproval in descending order of priority.
　記憶手段６８は、ＥＣ店舗１４に関するリスト情報（以下、店舗リスト７０）と、配達代行者に関するリスト情報（以下、配達者リスト７２）と、物品１２の集荷状況を管理するための管理テーブル７４と、を記憶する。また、記憶手段６８は、複数の注文情報７６と、複数の投函キー情報７８と、複数の集荷キー情報８０と、を記憶する。 The storage means 68 includes list information regarding the EC store 14 (hereinafter, store list 70), list information regarding the delivery agent (hereinafter, delivery agent list 72), and a management table 74 for managing the collection status of the article 12. Remember ,. Further, the storage means 68 stores a plurality of order information 76, a plurality of posting key information 78, and a plurality of collection key information 80.
　図５は、店舗リスト７０が有するデータ構造の一例を示す図である。この店舗リスト７０は、店舗ＩＤ、パスワード、メールアドレス、店舗名、ボックスＩＤ、及びエリアＩＤの間の対応関係を示すリスト形式又はテーブル形式のデータである。「店舗ＩＤ」は、ＥＣ店舗１４の識別情報である。ＥＣ店舗１４に複数の支店がある場合には、各支店を識別するためのサブＩＤが設けられてもよい。「ボックスＩＤ」は、荷物ボックス２２の識別情報である。荷物ボックス２２が複数の電気錠４０を有する場合には、各電気錠４０を識別するためのサブＩＤが設けられてもよい。「エリアＩＤ」は、配達支援サービスにおける管轄エリアの識別情報である。これらのＩＤ同士の対応付けは、一対一、一対多、多対一、あるいは多対多のいずれの関係であってもよい。 FIG. 5 is a diagram showing an example of the data structure of the store list 70. The store list 70 is list format or table format data showing the correspondence between the store ID, password, e-mail address, store name, box ID, and area ID. The "store ID" is the identification information of the EC store 14. When the EC store 14 has a plurality of branches, a sub ID for identifying each branch may be provided. The "box ID" is the identification information of the luggage box 22. When the luggage box 22 has a plurality of electric locks 40, a sub ID for identifying each electric lock 40 may be provided. The "area ID" is the identification information of the jurisdiction area in the delivery support service. The correspondence between these IDs may be one-to-one, one-to-many, many-to-one, or many-to-many.
　図６は、配達者リスト７２が有するデータ構造の一例を示す図である。この配達者リスト７２は、配達者ＩＤ、エリアＩＤ、及びメールアドレスの間の対応関係を示すリスト形式又はテーブル形式のデータである。「配達者ＩＤ」は、配達者の識別情報である。配達者が複数の配達員を管理する事業会社である場合、各配達員を識別するためのサブＩＤが設けられてもよい。配達者ＩＤとエリアＩＤの間の対応付けは、一対一、一対多、多対一、あるいは多対多のいずれの関係であってもよい。 FIG. 6 is a diagram showing an example of the data structure of the delivery person list 72. The delivery person list 72 is list format or table format data showing the correspondence between the delivery person ID, the area ID, and the e-mail address. The "deliverer ID" is the identification information of the deliverer. When the delivery person is a business company that manages a plurality of delivery persons, a sub ID for identifying each delivery person may be provided. The correspondence between the delivery person ID and the area ID may be one-to-one, one-to-many, many-to-one, or many-to-many.
　図７は、管理テーブル７４が有するデータ構造の一例を示す図である。この管理テーブル７４は、管理ＩＤ、店舗ＩＤ、ボックスＩＤ、配達者ＩＤ、解錠キー、及び状態の対応関係を示すテーブル形式のデータである。「管理ＩＤ」は、配達支援サービスの識別情報である。一の管理ＩＤにつき、一通りのＩＤ組合せ（店舗ＩＤ、ボックスＩＤ、及び配達者ＩＤ）が対応付けられる。「解錠キー」は、投函時及び集荷時に共通で用いられる「共通キー」が格納されてもよいし、投函キー及び集荷キーが別々に格納されてもよい。「状態」は、投函待ち・集荷中・集荷完了などを含む、配達支援サービスの進捗状況を示している。 FIG. 7 is a diagram showing an example of the data structure of the management table 74. The management table 74 is table format data showing the correspondence between the management ID, the store ID, the box ID, the delivery person ID, the unlock key, and the state. The "management ID" is identification information of the delivery support service. A set of ID combinations (store ID, box ID, and delivery person ID) are associated with one management ID. As the "unlocking key", a "common key" commonly used at the time of posting and collection may be stored, or the posting key and the collection key may be stored separately. "Status" indicates the progress of the delivery support service, including waiting for posting, during collection, and completion of collection.
　図４に戻って、注文情報７６は、取引サーバ１６から提供される、商品又はサービスの注文に関する情報である。この注文情報７６には、例えば、［１］注文番号・注文日時・店舗名などの取引情報、［２］購入者の氏名・メールアドレス・電話番号などの個人情報、［３］購入した商品又はサービスの名称・数量・価格などの購入情報、［４］物品１２の種別・数量・管理番号などの物品情報、［５］物品１２の配達方法・場所・指定時間などの配達情報、などが含まれる。 Returning to FIG. 4, the order information 76 is information regarding an order for a product or service provided from the transaction server 16. The order information 76 includes, for example, [1] transaction information such as order number, order date and time, store name, [2] personal information such as purchaser's name, email address, and telephone number, and [3] purchased product or. Includes purchase information such as service name, quantity, and price, [4] goods information such as type, quantity, and control number of goods 12, and [5] delivery information such as delivery method, location, and designated time of goods 12. Is done.
　投函キー情報７８は、物品１２毎の投函キーを示す情報であり、例えば、［１］投函キー又は該投函キーを含む文字情報、［２］投函キーを符号化したコード情報、［３］投函キーの所在を示すＵＲＬ（Uniform Resource Locator）などが挙げられる。集荷キー情報８０は、物品１２毎の集荷キーを示す情報であり、基本的には投函キー情報７８の場合と同様である。 The posting key information 78 is information indicating a posting key for each article 12, and is, for example, [1] a posting key or character information including the posting key, [2] code information in which the posting key is encoded, and [3] posting. An example is a URL (Uniform Resource Locator) indicating the location of the key. The collection key information 80 is information indicating a collection key for each article 12, and is basically the same as in the case of the mailing key information 78.
＜電子商取引システム１０の動作＞
　本実施形態における配達支援システム２６は、以上のように構成される。続いて、この配達支援システム２６を含む電子商取引システム１０の動作について、図８～図１０のシーケンス図を参照しながら説明する。なお、これらのシーケンスの各ステップの実行順番は、必要に応じて適宜変更されてもよい。 <Operation of electronic commerce system 10>
The delivery support system 26 in this embodiment is configured as described above. Subsequently, the operation of the electronic commerce system 10 including the delivery support system 26 will be described with reference to the sequence diagrams of FIGS. 8 to 10. The execution order of each step of these sequences may be changed as appropriate.
　図８は、電子商取引システム１０の動作に関する第一シーケンス図である。より詳しくは、この第一シーケンスは、物品１２の購入から投函キーの提供までの一連の動作を示している。 FIG. 8 is a first sequence diagram relating to the operation of the electronic commerce system 10. More specifically, this first sequence shows a series of operations from the purchase of the article 12 to the provision of the posting key.
　ステップＳＰ１０において、購入者端末１８は、購入者が商品又はサービスを購入する意図を示す所定の操作を受け付ける。この操作は、例えば、購入者端末１８に表示される購入画面のフォームを介して行われる。 In step SP10, the purchaser terminal 18 accepts a predetermined operation indicating the purchaser's intention to purchase the product or service. This operation is performed, for example, via the purchase screen form displayed on the purchaser terminal 18.
　ステップＳＰ１２において、購入者端末１８は、購入した商品又はサービスの名称・数量・価格などの購入情報を取得し、当該購入情報を含む通信データを取引サーバ１６に送信する。 In step SP12, the purchaser terminal 18 acquires purchase information such as the name, quantity, and price of the purchased product or service, and transmits communication data including the purchase information to the transaction server 16.
　ステップＳＰ１４において、取引サーバ１６は、ステップＳＰ１２で送信された通信データを受信し、当該通信データに含まれる購入情報を取得する。 In step SP14, the transaction server 16 receives the communication data transmitted in step SP12 and acquires the purchase information included in the communication data.
　ステップＳＰ１６において、取引サーバ１６は、ステップＳＰ１４で取得された購入情報を用いて、商品又はサービスの注文に関する取引を登録する受注処理を行う。この受注処理の際に、注文取引の識別情報（以下、「注文ＩＤ」という）が一意に付与される。 In step SP16, the transaction server 16 performs order processing for registering a transaction related to an order for a product or service using the purchase information acquired in step SP14. At the time of this order processing, the identification information of the order transaction (hereinafter referred to as "order ID") is uniquely given.
　ステップＳＰ１８において、取引サーバ１６は、ステップＳＰ１６にて登録された注文情報７６を含む通信データを送信することで、購入者端末１８及び管理サーバ２４に対して受注の通知を行う。管理サーバ２４の送受信手段６０は、取引サーバ１６からの通信データを受信することで、商品又はサービスの注文情報７６を取得する。 In step SP18, the transaction server 16 notifies the purchaser terminal 18 and the management server 24 of the order by transmitting the communication data including the order information 76 registered in step SP16. The transmission / reception means 60 of the management server 24 acquires the order information 76 of the product or service by receiving the communication data from the transaction server 16.
　ステップＳＰ２０において、管理サーバ２４は、ステップＳＰ１８での通知により取得された注文情報７６を用いて、物品１２の配達依頼を受け付ける登録処理を行う。具体的には、記憶手段６８は、新たに付与された管理ＩＤと一緒に、この注文情報７６を管理テーブル７４に追加する。 In step SP20, the management server 24 performs a registration process for accepting a delivery request for the article 12 using the order information 76 acquired by the notification in step SP18. Specifically, the storage means 68 adds the order information 76 to the management table 74 together with the newly assigned management ID.
　ステップＳＰ２２において、管理サーバ２４の生成手段６２は、ステップＳＰ２０で記憶された注文情報７６を用いて、荷物ボックス２２の蓋部を解錠するための投函キー情報７８を生成する。例えば、投函キーは、注文情報７６に含まれる「注文ＩＤ」である。 In step SP22, the generation means 62 of the management server 24 uses the order information 76 stored in step SP20 to generate the mailing key information 78 for unlocking the lid of the luggage box 22. For example, the mailing key is an "order ID" included in the order information 76.
　ステップＳＰ２４において、管理サーバ２４の錠制御手段６４は、ステップＳＰ２２で生成された投函キー情報７８の送信先である荷物ボックス２２を特定する。例えば、錠制御手段６４は、店舗リスト７０及び管理テーブル７４を参照し、該当するＥＣ店舗１４内にある未使用の荷物ボックス２２（つまり、ボックスＩＤ）を選択する。 In step SP24, the lock control means 64 of the management server 24 specifies the luggage box 22 to which the mailing key information 78 generated in step SP22 is transmitted. For example, the lock control means 64 refers to the store list 70 and the management table 74, and selects an unused luggage box 22 (that is, a box ID) in the corresponding EC store 14.
　ステップＳＰ２６において、錠制御手段６４は、ステップＳＰ２４で特定された荷物ボックス２２に投函キーを送信するように送受信手段６０の制御を行う。そうすると、送受信手段６０は、投函キー情報７８を含む通信データを販売者端末（ここでは、取引サーバ１６）に向けて送信する。 In step SP26, the lock control means 64 controls the transmission / reception means 60 so as to transmit the mailing key to the luggage box 22 specified in step SP24. Then, the transmission / reception means 60 transmits the communication data including the mailing key information 78 to the seller terminal (here, the transaction server 16).
　ステップＳＰ２８において、取引サーバ１６は、ステップＳＰ２６で送信された通信データを受信した後、物品１２の投函作業者がアクセスできるように投函キー情報７８を出力する。例えば、取引サーバ１６は、投函作業者であるＥＣ店舗１４の店員が所有する販売者端末（不図示）に投函キー情報７８を転送してもよいし、プリンタを用いた印刷処理を通じて用紙に投函キー情報７８を出力してもよい。 In step SP28, after receiving the communication data transmitted in step SP26, the transaction server 16 outputs the posting key information 78 so that the posting worker of the article 12 can access it. For example, the transaction server 16 may transfer the mailing key information 78 to a seller terminal (not shown) owned by a clerk of an EC store 14 who is a mailing worker, or mail the mail to paper through a printing process using a printer. The key information 78 may be output.
　図９は、電子商取引システム１０の動作に関する第二シーケンス図である。より詳しくは、この第二シーケンスは、物品１２の投函から集荷キーの提供までの一連の動作を示している。 FIG. 9 is a second sequence diagram relating to the operation of the electronic commerce system 10. More specifically, this second sequence shows a series of operations from posting the article 12 to providing the pickup key.
　ステップＳＰ３０において、荷物ボックス２２は、投函作業者が所定の操作を行うことで、ステップＳＰ２８で出力された投函キーを受け付ける。そうすると、荷物ボックス２２は、受け付けた投函キーを管理サーバ２４に向けて送信する。 In step SP30, the luggage box 22 receives the posting key output in step SP28 when the posting operator performs a predetermined operation. Then, the luggage box 22 transmits the received mailing key to the management server 24.
　ステップＳＰ３２において、管理サーバ２４の錠制御手段６４は、ステップＳＰ３０で受け付けた投函キーの認証を行う。ボックスＩＤ及び投函キーの組み合わせが一致して認証が成功した場合、錠制御手段６４は、蓋部の解錠を指示する制御信号を荷物ボックス２２に向けて送信する。 In step SP32, the lock control means 64 of the management server 24 authenticates the mailing key received in step SP30. When the combination of the box ID and the mailing key match and the authentication is successful, the lock control means 64 transmits a control signal instructing the unlocking of the lid portion to the luggage box 22.
　ステップＳＰ３４において、荷物ボックス２２は、ステップＳＰ３２で送信された制御信号の受信によって指示を受け付けた後、該当する蓋部を解錠する動作を行う。その後、投函作業者は、利用可能となった収容空間内に物品１２を投函した後、開状態の蓋部を閉じる操作を行う。 In step SP34, the luggage box 22 performs an operation of unlocking the corresponding lid after receiving an instruction by receiving the control signal transmitted in step SP32. After that, the posting worker posts the article 12 in the available storage space, and then closes the open lid portion.
　ステップＳＰ３６において、荷物ボックス２２は、ステップＳＰ３４での施錠操作を受け付けた後、該当する蓋部を施錠する動作を行う。 In step SP36, the luggage box 22 performs an operation of locking the corresponding lid after accepting the locking operation in step SP34.
　ステップＳＰ３８において、荷物ボックス２２は、ステップＳＰ３６での施錠動作が終了した後、物品１２の投函が終了した旨を管理サーバ２４に通知する。 In step SP38, the luggage box 22 notifies the management server 24 that the posting of the article 12 has been completed after the locking operation in step SP36 is completed.
　ステップＳＰ４０において、管理サーバ２４の生成手段６２は、ステップＳＰ３８にて生成された投函キーに対応する集荷キーを設定し、荷物ボックス２２の蓋部を解錠するための集荷キー情報８０を生成する。例えば、集荷キーは、投函キーと同じ「注文ＩＤ」である。 In step SP40, the generation means 62 of the management server 24 sets the collection key corresponding to the mailing key generated in step SP38, and generates the collection key information 80 for unlocking the lid of the luggage box 22. .. For example, the pickup key is the same "order ID" as the mailing key.
　ステップＳＰ４２において、管理サーバ２４の選択手段６６は、配達者リスト７２の中から、配達代行者となり得る一又は複数の配達者候補を抽出する。具体的には、選択手段６６は、店舗リスト７０及び配達者リスト７２を照合し、エリアＩＤを検索キーとして、物品１２のボックスＩＤに対応する配達者ＩＤを検索する。その検索結果により、配達者ＩＤに関連付けられた一又は複数の配達代行者が、配達者候補として抽出される。 In step SP42, the selection means 66 of the management server 24 extracts one or more potential delivery person candidates who can be delivery agents from the delivery person list 72. Specifically, the selection means 66 collates the store list 70 and the delivery person list 72, and searches for the delivery person ID corresponding to the box ID of the article 12 using the area ID as the search key. From the search result, one or more delivery agents associated with the delivery person ID are extracted as delivery person candidates.
　ステップＳＰ４４において、選択手段６６は、ステップＳＰ４２で抽出された一又は複数の配達者候補に対して物品１２の配達を依頼する。特に、配達者候補が複数ある場合、選択手段６６は、複数の配達者候補に対して一斉にこの依頼の諾否を問い合わせるとともに、必要に応じて物品１２の配達条件を通知する。この依頼は、管理サーバ２４により直接的に行われてもよいし、既存の配達マッチングアプリと連携して行われてもよい。 In step SP44, the selection means 66 requests the delivery of the article 12 to one or more delivery candidate candidates extracted in step SP42. In particular, when there are a plurality of delivery delivery candidates, the selection means 66 inquires of the plurality of delivery delivery candidates at the same time whether or not to accept the request, and notifies the delivery conditions of the article 12 as necessary. This request may be made directly by the management server 24, or may be made in cooperation with an existing delivery matching application.
　ステップＳＰ４６において、選択手段６６は、ステップＳＰ４４での依頼に対して、受諾の回答が最も早かった一の配達代行者を選択する。 In step SP46, the selection means 66 selects the one delivery agent who responded the earliest to the request in step SP44.
　ステップＳＰ４８において、錠制御手段６４は、ステップＳＰ４６で選択された配達代行者に向けて集荷キーを送信するように送受信手段６０を制御する。そうすると、送受信手段６０は、集荷キー情報８０及び注文情報７６を含む通信データを提供先（ここでは、配達代行者に関連付けられる配達者端末２０）に送信する。 In step SP48, the lock control means 64 controls the transmission / reception means 60 so as to transmit the pickup key to the delivery agent selected in step SP46. Then, the transmission / reception means 60 transmits the communication data including the collection key information 80 and the order information 76 to the provider (here, the delivery person terminal 20 associated with the delivery agent).
　ステップＳＰ５０において、配達者端末２０は、ステップＳＰ４８で送信された通信データを受信した後、物品１２の配達代行者がアクセスできるように集荷キー情報８０を出力する。例えば、配達者端末２０は、集荷キー情報８０を視認可能な態様で表示画面上に表示させてもよい。 In step SP50, the delivery person terminal 20 outputs the collection key information 80 so that the delivery agent of the article 12 can access after receiving the communication data transmitted in step SP48. For example, the delivery person terminal 20 may display the pickup key information 80 on the display screen in a visible manner.
　図１０は、電子商取引システム１０の動作に関する第三シーケンス図である。より詳しくは、この第三シーケンスは、物品１２の集荷に関する一連の動作を示している。 FIG. 10 is a third sequence diagram relating to the operation of the electronic commerce system 10. More specifically, this third sequence shows a series of operations relating to the pickup of article 12.
　ステップＳＰ５２において、荷物ボックス２２は、配達代行者が所定の操作を行うことで、ステップＳＰ５０で出力された集荷キーを受け付ける。そうすると、荷物ボックス２２は、受け付けた集荷キーを管理サーバ２４に向けて送信する。 In step SP52, the luggage box 22 receives the pickup key output in step SP50 when the delivery agent performs a predetermined operation. Then, the luggage box 22 transmits the received collection key to the management server 24.
　ステップＳＰ５４において、管理サーバ２４の錠制御手段６４は、ステップＳＰ５２で受け付けた集荷キーの認証を行う。ボックスＩＤ及び集荷キーの組み合わせが一致して認証が成功した場合、錠制御手段６４は、蓋部の解錠を指示する制御信号を荷物ボックス２２に向けて送信する。 In step SP54, the lock control means 64 of the management server 24 authenticates the pickup key received in step SP52. When the combination of the box ID and the pickup key matches and the authentication is successful, the lock control means 64 transmits a control signal instructing the unlocking of the lid portion to the luggage box 22.
　ステップＳＰ５６において、荷物ボックス２２は、ステップＳＰ５４で送信された制御信号の受信によって指示を受け付けた後、該当する蓋部を解錠する動作を行う。その後、配達代行者は、利用可能となった収容空間内にある物品１２を集荷した後、開状態の蓋部を閉じる操作を行う。 In step SP56, the luggage box 22 performs an operation of unlocking the corresponding lid after receiving an instruction by receiving the control signal transmitted in step SP54. After that, the delivery agent collects the article 12 in the available accommodation space and then closes the open lid.
　ステップＳＰ５８において、荷物ボックス２２は、ステップＳＰ５６での施錠操作を受け付けた後、該当する蓋部を施錠する動作を行う。 In step SP58, the luggage box 22 performs an operation of locking the corresponding lid after accepting the locking operation in step SP56.
　ステップＳＰ６０において、荷物ボックス２２は、ステップＳＰ５８での施錠動作が終了した後、物品１２の集荷が終了した旨を管理サーバ２４に通知する。 In step SP60, the luggage box 22 notifies the management server 24 that the collection of the article 12 is completed after the locking operation in step SP58 is completed.
　ステップＳＰ６２において、管理サーバ２４は、ステップＳＰ６０での通知を受け取った後、物品１２の集荷が終了した旨を取引サーバ１６に通知する。これにより、管理サーバ２４は、物品１２の配達依頼に関する管理を終了する。 In step SP62, after receiving the notification in step SP60, the management server 24 notifies the transaction server 16 that the collection of the article 12 has been completed. As a result, the management server 24 ends the management regarding the delivery request of the article 12.
　ステップＳＰ６４において、取引サーバ１６は、ステップＳＰ６２での通知を受け取った後、物品１２の集荷が終了した旨を購入者端末１８に通知する。これにより、購入者は、購入者端末１８を介して、物品１２の出荷がなされた旨を知ることができる。 In step SP64, after receiving the notification in step SP62, the transaction server 16 notifies the purchaser terminal 18 that the collection of the article 12 has been completed. As a result, the purchaser can know that the article 12 has been shipped via the purchaser terminal 18.
＜実施形態のまとめ＞
　以上のように、配達支援システム２６は、電子商取引を通じて購入者が販売者から購入した商品としての物品１２又は購入したサービスに関する物品１２を配達する支援を行うシステムである。配達支援システム２６は、物品１２を収容及び取出可能であり、電気錠４０を有する一以上の荷物ボックス２２と、荷物ボックス２２のそれぞれに対して電気錠４０の制御を行う管理サーバ２４を備える。 <Summary of embodiments>
As described above, the delivery support system 26 is a system that supports the purchaser to deliver the goods 12 as goods purchased from the seller or the goods 12 related to the purchased service through electronic commerce. The delivery support system 26 includes one or more luggage boxes 22 capable of accommodating and taking out articles 12, and a management server 24 that controls the electric lock 40 for each of the luggage boxes 22.
　そして、管理サーバ２４は、情報を送受信する送受信手段６０と、配達を代行する配達代行者に関する配達者リスト７２を記憶する記憶手段６８と、記憶手段６８が記憶する配達者リスト７２に掲載された複数の配達代行者の中から、物品１２の配達の度に一の配達代行者を選択する選択手段６６と、選択手段６６により選択された一の配達代行者に関連付けられる配達者端末２０に向けて、物品１２の投函時に施錠される電気錠４０の解錠キーを送信するように送受信手段６０を制御する錠制御手段６４を備える。 Then, the management server 24 is posted on the transmission / reception means 60 for transmitting / receiving information, the storage means 68 for storing the delivery agent list 72 for the delivery agent acting as the delivery agent, and the delivery person list 72 stored in the storage means 68. Toward the selection means 66 that selects one delivery agent for each delivery of the article 12 from among a plurality of delivery agents, and the delivery agent terminal 20 associated with the one delivery agent selected by the selection means 66. Further, the lock control means 64 for controlling the transmission / reception means 60 so as to transmit the unlock key of the electric lock 40 to be locked when the article 12 is posted is provided.
　また、配達支援方法及びプログラムによれば、コンピュータである管理サーバ２４が、　配達者リスト７２に掲載された複数の配達代行者の中から、物品１２の配達を代行する一の配達代行者を選択するステップ（ＳＰ４６）と、選択された一の配達代行者に関連付けられる配達者端末２０に向けて、物品１２の投函時に施錠される電気錠４０の解錠キーを送信するステップ（ＳＰ４８）を実行する。 Further, according to the delivery support method and the program, the management server 24, which is a computer, selects one delivery agent to deliver the article 12 from the plurality of delivery agents listed in the delivery person list 72. And the step (SP48) of transmitting the unlocking key of the electric lock 40 to be locked when the article 12 is posted to the delivery person terminal 20 associated with the selected delivery agent. do.
　このように構成したので、物品１２の投函作業者及び配達代行者が共に利用可能になった荷物ボックス２２を通じて、対面を必要とせずオンデマンドで物品１２を集荷することができる。そして、配達者リスト７２に掲載された複数の配達代行者の中から物品１２の配達の度に一の複数の配達代行者を選択することで、シェアリングエコノミーを取り入れた配達サービスを遂行することが可能となる。 With this configuration, the article 12 can be collected on demand without the need for face-to-face contact through the luggage box 22 that can be used by both the mailing worker and the delivery agent of the article 12. Then, by selecting one or more delivery agents for each delivery of the article 12 from the plurality of delivery agents listed in the delivery agent list 72, the delivery service incorporating the sharing economy is performed. Is possible.
　また、送受信手段６０は、購入者が有する購入者端末１８からの商品又はサービスの注文に関する注文情報７６を、電子商取引に関わる取引サーバ１６を経由して受信し、錠制御手段６４は、取引サーバ１６から受信した注文情報７６に基づいて物品１２に対応する解錠キーを生成し、解錠キーを販売者に関連付けられる販売者端末（例えば、取引サーバ１６）に向けて送信するように送受信手段６０を制御してもよい。 Further, the transmission / reception means 60 receives the order information 76 regarding the order of the goods or services from the purchaser terminal 18 owned by the purchaser via the transaction server 16 related to the electronic commerce, and the lock control means 64 is the transaction server. A transmission / reception means for generating an unlock key corresponding to the article 12 based on the order information 76 received from 16 and transmitting the unlock key to the seller terminal (for example, the transaction server 16) associated with the seller. 60 may be controlled.
　また、選択手段６６は、配達者リスト７２に含まれる複数の配達代行者に対して物品１２の配達を同時に依頼し、受諾の回答が最も早かった一の配達代行者を選択してもよい。これにより、配達に対する意欲がより強い配達代行者を有効に活用することができる。 Further, the selection means 66 may request the delivery of the article 12 to a plurality of delivery agents included in the delivery agent list 72 at the same time, and select the one delivery agent with the earliest acceptance response. As a result, it is possible to effectively utilize a delivery agent who has a stronger desire for delivery.
　また、選択手段６６は、荷物ボックス２２の設置場所又は管轄エリアに対応付けられる配達代行者を選択してもよい。これにより、商品又はサービスの購入から配達までの一連のサービスを管轄エリア内で完結させることができるので、その地域に根差した配達支援サービスが提供される。 Further, the selection means 66 may select a delivery agent associated with the installation location or the jurisdiction area of the luggage box 22. As a result, a series of services from the purchase of the goods or services to the delivery can be completed within the jurisdiction area, so that the delivery support service rooted in the area is provided.
＜変形例＞
　なお、本発明は上記の具体例に限定されるものではない。すなわち、上記の具体例に、当業者が適宜設計変更を加えたものも、本発明の特徴を備えている限り、本発明の範囲に包含される。また、前述した実施形態及び後述する変形例が備える各要素は、技術的に可能な限りにおいて組み合わせることができ、これらを組み合わせたものも本発明の特徴を含む限り本発明の範囲に包含される。 <Modification example>
The present invention is not limited to the above specific examples. That is, the above-mentioned specific examples to which those skilled in the art have appropriately modified the design are also included in the scope of the present invention as long as they have the features of the present invention. Further, the elements included in the above-described embodiment and the later-described modification can be combined as much as technically possible, and the combination thereof is also included in the scope of the present invention as long as the features of the present invention are included. ..
　上記した実施形態では、管理サーバ２４が、投函作業者又は配達代行者の認証処理（ステップＳＰ３２，ＳＰ５４）を行っているが、これに代えて、認証機能を有する荷物ボックスが認証処理を行ってもよい。この場合、管理サーバ２４が、認証に先立ち、投函キー情報７８又は集荷キー情報８０を荷物ボックスに向けて事前に送信すればよい。 In the above-described embodiment, the management server 24 performs the authentication process (steps SP32, SP54) of the mailing worker or the delivery agent, but instead, the luggage box having the authentication function performs the authentication process. May be good. In this case, the management server 24 may send the mailing key information 78 or the collection key information 80 to the luggage box in advance prior to the authentication.
　上記した実施形態では、錠制御手段６４が、投函の終了通知（ステップＳＰ３８）によって、「販売者が荷物ボックス２２に物品１２を投函した」条件を満たす場合に集荷キーを送信しているが、送信条件はこれに限られない。例えば、［１］投函キーを送信した時点から所定の時間が経過したこと、［２］物品１２の投函予定時点に関する合意があったこと、を含む「販売者による物品１２の投函の意図が確認されたこと」を集荷キーの送信条件に設定してもよい。 In the above embodiment, the lock control means 64 transmits the pickup key when the condition "the seller has posted the article 12 to the luggage box 22" is satisfied by the notice of the end of posting (step SP38). The transmission conditions are not limited to this. For example, "confirmation of the intention of the seller to post the article 12" including that [1] a predetermined time has passed from the time when the posting key is transmitted, and [2] there is an agreement regarding the scheduled posting time of the article 12. "What was done" may be set as the transmission condition of the pickup key.
　上記した実施形態では、解除キーの送信対象が、配達者リスト７２に掲載された複数の配達代行者に限られているが、その他にも商品又はサービスの購入者がさらに含まれてもよい。例えば、選択手段６６は、購入者端末１８を用いた購入操作を通じて、物品１２の配達代行サービスを利用するか否かを選択してもよい。配達代行サービスを利用しない場合、すなわち選択手段６６により購入者が選択された場合、錠制御手段６４は、購入者に関連付けられた購入者端末１８に向けて解錠キーを送信するように送受信手段６０を制御すればよい。これにより、購入者は、荷物ボックス２２の設置場所（例えば、ＥＣ店舗１４）まで出向いて、所望の物品１２を非対面にて入手することができる。 In the above embodiment, the transmission target of the release key is limited to a plurality of delivery agents listed in the delivery person list 72, but the purchaser of the goods or services may be further included. For example, the selection means 66 may select whether or not to use the delivery agency service of the article 12 through the purchase operation using the purchaser terminal 18. When the delivery agency service is not used, that is, when the purchaser is selected by the selection means 66, the lock control means 64 causes the transmission / reception means to transmit the unlock key to the purchaser terminal 18 associated with the purchaser. 60 may be controlled. As a result, the purchaser can go to the place where the luggage box 22 is installed (for example, the EC store 14) and obtain the desired article 12 in a non-face-to-face manner.
［符号の説明］
　１０‥電子商取引システム、１２‥物品、１６‥取引サーバ（販売者端末）、２２‥荷物ボックス、２４‥管理サーバ（配達支援装置）、２６‥配達支援システム、６０‥送受信手段、６２‥生成手段、６４‥錠制御手段、６６‥選択手段、６８‥記憶手段、７２‥配達者リスト

  [Explanation of sign]
10 Electronic commerce system, 12 Goods, 16 Transaction server (seller terminal), 22 Luggage box, 24 Management server (delivery support device), 26 Delivery support system, 60 Transmission / reception means, 62 Generation means , 64 ... lock control means, 66 ... selection means, 68 ... storage means, 72 ... delivery person list

Claims (7)

  1. 　電子商取引を通じて購入者が販売者から購入した商品としての物品又は購入したサービスに関する物品を配達する支援を行う配達支援システムであって、
    　前記物品を収容及び取出可能であり、電気錠を有する一以上の荷物ボックスと、
    　前記荷物ボックスのそれぞれに対して前記電気錠の制御を行う管理サーバと、
    　を備え、
    　前記管理サーバは、
    　　情報を送受信する送受信手段と、
    　　配達を代行する配達代行者に関する配達者リストを記憶する記憶手段と、
    　　前記記憶手段が記憶する前記配達者リストに掲載された複数の配達代行者の中から、前記物品の配達の度に一の配達代行者を選択する選択手段と、
    　　前記選択手段により選択された前記一の配達代行者に関連付けられる配達者端末に向けて、前記物品の投函時に施錠される前記電気錠の解錠キーを送信するように前記送受信手段を制御する錠制御手段と、
    　を備える、配達支援システム。     It is a delivery support system that assists the purchaser in delivering goods as goods purchased from the seller or goods related to the purchased service through electronic commerce.
    One or more luggage boxes capable of containing and withdrawing the goods and having an electric lock,
    A management server that controls the electric lock for each of the luggage boxes,
    Equipped with
    The management server
    Sending and receiving means for sending and receiving information,
    A storage means for storing a list of delivery agents for delivery agents,
    A selection means for selecting one delivery agent each time the goods are delivered from a plurality of delivery agents listed in the delivery agent list stored in the storage means.
    A lock that controls the transmitting / receiving means so as to transmit an unlocking key of the electric lock that is locked at the time of posting the article toward the delivery person terminal associated with the one delivery agent selected by the selection means. Control means and
    A delivery support system.
  2. 　前記送受信手段は、前記購入者が有する購入者端末からの商品又はサービスの注文に関する注文情報を、前記電子商取引に関わる取引サーバを経由して受信し、
    　前記錠制御手段は、前記取引サーバから受信した前記注文情報に基づいて前記物品に対応する解錠キーを生成し、前記解錠キーを前記販売者に関連付けられる販売者端末に向けて送信するように前記送受信手段を制御する、
    　請求項１に記載の配達支援システム。     The transmission / reception means receives order information regarding an order for a product or service from a purchaser terminal owned by the purchaser via a transaction server related to the electronic commerce, and receives the order information.
    The lock control means generates an unlock key corresponding to the article based on the order information received from the transaction server, and transmits the unlock key to the seller terminal associated with the seller. To control the transmission / reception means,
    The delivery support system according to claim 1.
  3. 　前記選択手段は、前記配達者リストに含まれる複数の配達代行者に対して前記物品の配達を同時に依頼し、受諾の回答が最も早かった一の配達代行者を選択する、
    　請求項１又は２に記載の配達支援システム。     The selection means simultaneously requests the delivery of the goods to a plurality of delivery agents included in the delivery agent list, and selects the one delivery agent with the earliest acceptance response.
    The delivery support system according to claim 1 or 2.
  4. 　前記選択手段は、前記荷物ボックスの設置場所又は管轄エリアに対応付けられる配達代行者を選択する、
    　請求項１～３のいずれか１項に記載の配達支援システム。     The selection means selects a delivery agent associated with the location or jurisdiction of the luggage box.
    The delivery support system according to any one of claims 1 to 3.
  5. 　前記選択手段は、前記配達者リストに掲載された複数の配達代行者の他に、前記購入者をさらに選択可能であり、
    　前記錠制御手段は、前記選択手段により前記購入者が選択された場合、前記購入者に関連付けられた購入者端末に向けて前記解錠キーを送信するように前記送受信手段を制御する、
    　請求項１～４のいずれか１項に記載の配達支援システム。     The selection means can further select the purchaser in addition to the plurality of delivery agents listed in the delivery agent list.
    When the purchaser is selected by the selection means, the lock control means controls the transmission / reception means so as to transmit the unlock key to the purchaser terminal associated with the purchaser.
    The delivery support system according to any one of claims 1 to 4.
  6. 　電子商取引を通じて購入者が販売者から購入した商品としての物品又は購入したサービスに関する物品を配達する際に、前記物品を収容及び取出可能であり、電気錠を有する一以上の荷物ボックスのそれぞれに対して前記電気錠の制御を行う配達支援装置であって、
    　情報を送受信する送受信手段と、
    　配達を代行する配達代行者に関する配達者リストを記憶する記憶手段と、
    　前記記憶手段が記憶する前記配達者リストに掲載された複数の配達代行者の中から、前記物品の配達の度に一の配達代行者を選択する選択手段と、
    　前記選択手段により選択された前記一の配達代行者に関連付けられる配達者端末に向けて、前記物品の投函時に施錠される前記電気錠の解錠キーを送信するように前記送受信手段を制御する錠制御手段と、
    　を備える、配達支援装置。     For each of one or more luggage boxes capable of containing and withdrawing goods and having an electric lock when the purchaser delivers goods as goods purchased from the seller or goods related to the purchased service through electronic commerce. It is a delivery support device that controls the electric lock.
    Sending and receiving means for sending and receiving information,
    A storage means for storing a list of delivery agents for delivery agents,
    A selection means for selecting one delivery agent each time the goods are delivered from a plurality of delivery agents listed in the delivery agent list stored in the storage means.
    A lock that controls the transmitting / receiving means so as to transmit an unlocking key of the electric lock that is locked at the time of posting the article toward the delivery person terminal associated with the one delivery agent selected by the selection means. Control means and
    A delivery support device equipped with.
  7. 　電子商取引を通じて購入者が販売者から購入した商品としての物品又は購入したサービスに関する物品を配達する際に、前記物品を収容及び取出可能であり、電気錠を有する一以上の荷物ボックスのそれぞれに対して前記電気錠の制御を行うコンピュータを、
    　情報を送受信する送受信手段、
    　配達を代行する配達代行者に関する配達者リストを記憶する記憶手段、
    　前記記憶手段が記憶する前記配達者リストに掲載された複数の配達代行者の中から、前記物品の配達の度に一の配達代行者を選択する選択手段、
    　前記選択手段により選択された前記一の配達代行者に関連付けられる配達者端末に向けて、前記物品の投函時に施錠される前記電気錠の解錠キーを送信するように前記送受信手段を制御する錠制御手段、
    　として機能させるためのプログラム。

          For each of one or more luggage boxes capable of containing and withdrawing goods and having an electric lock when the purchaser delivers goods as goods purchased from the seller or goods related to the purchased service through electronic commerce. The computer that controls the electric lock
    Sending and receiving means for sending and receiving information,
    A storage means for storing a list of delivery agents for delivery agents,
    A selection means for selecting one delivery agent for each delivery of the goods from a plurality of delivery agents listed in the delivery agent list stored in the storage means.
    A lock that controls the transmitting / receiving means so as to transmit an unlocking key of the electric lock that is locked at the time of posting the article toward the delivery person terminal associated with the one delivery agent selected by the selection means. Control means,
    A program to function as.
PCT/JP2021/020180 2020-06-23 2021-05-27 System, device, and program for delivery assistance WO2021261163A1 (en)

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