WO2021250892A1

WO2021250892A1 - Reception system, reception method, and program

Info

Publication number: WO2021250892A1
Application number: PCT/JP2020/023221
Authority: WO
Inventors: 純岡崎
Original assignee: 株式会社Peco
Priority date: 2020-06-12
Filing date: 2020-06-12
Publication date: 2021-12-16
Also published as: JP7005084B1; JP2022043211A; JPWO2021250892A1

Abstract

[Problem] To facilitate reception for medical consultations. [Solution] This reception system is for performing reception for a medical consultation visit, and includes: an identification mark to be read by a user terminal; and a server that receives hospital-name-related information and user information transmitted from the user terminal. The identification mark is linked to the hospital-name-related information. When the user terminal reads the identification mark, the hospital-name-related information and the user information are transmitted to the server, and the server transmits the user information to a hospital terminal related to the hospital name.

Description

Reception system, reception method and program

This disclosure relates to the reception system, reception method and program.

The automation of hospital reception is progressing. For example, Patent Document 1 discloses a technique relating to a hospital reception system.

Japanese Unexamined Patent Publication No. 2020-27364

It is required to make it easier to receive medical examinations.

Therefore, this disclosure was made in view of the above problems, and the purpose is to provide a reception system, reception method, and program that can more easily receive medical examinations.

According to this disclosure
An identification mark to be read by the user terminal and
A server that accepts hospital name information and user information sent from the user terminal,
It is a reception system for accepting medical examinations.
The identification mark is associated with information about the hospital name, and is associated with the information.
When the user terminal reads the identification sign, the information about the hospital name and the user information are transmitted to the server.
The server transmits the user information to the hospital terminal related to the hospital name.
A reception system is provided.

According to this disclosure
An identification mark to be read by the user terminal and
A server that accepts hospital name information and user information sent from the user terminal,
It is a reception method that accepts consultations
The identification mark is associated with information about the hospital name, and is associated with the information.
When the user terminal reads the identification sign, the information about the hospital name and the user information are transmitted to the server.
The server transmits the user information to the hospital terminal related to the hospital name.
The reception method is provided.

According to this disclosure
Computer,
A reception section that receives information about hospital names and user information sent from user terminals,
A transmission unit that transmits the user information to the hospital terminal related to the hospital name, and
It is a program for accepting medical examinations to function as
When the user terminal reads the identification sign associated with the information about the hospital name, the reception unit provides a program that receives the information about the hospital name and the user information transmitted from the user terminal.

According to this disclosure, it is possible to more easily accept medical examinations.

It is a figure which shows the configuration example of the reception system 1 which concerns on one Embodiment of this disclosure. It is a figure which shows the hardware configuration example of the computer which realizes the server 10 which concerns on the same embodiment. It is a figure which shows the software configuration example of the server 10 which concerns on the same embodiment. It is a table which shows an example of the data set of the sign / animal hospital DB 110 which concerns on the same embodiment. It is a table which shows an example of the data set of the owner / animal DB 111 which concerns on the same embodiment. It is a sequence diagram which shows the process flow of the reception system 1 which concerns on the same embodiment. It is a figure which shows an example of the reception start screen displayed on the user terminal 30 which concerns on the same embodiment. It is a figure which shows an example of the animal selection screen displayed on the user terminal 30 which concerns on the same embodiment. It is a figure which shows an example of the consultation content selection screen displayed on the user terminal 30 which concerns on the same embodiment. It is a figure which shows an example of the reception completion screen displayed on the user terminal 30 which concerns on the same embodiment. It is a figure which shows an example of the reception list screen displayed on the hospital terminal 40 which concerns on the same embodiment.

The contents of the embodiments of the present disclosure will be listed and described. The present disclosure comprises the following configurations.
[Item 1]
An identification mark to be read by the user terminal and
A server that accepts hospital name information and user information sent from the user terminal,
It is a reception system for accepting medical examinations.
The identification mark is associated with information about the hospital name, and is associated with the information.
When the user terminal reads the identification sign, the information about the hospital name and the user information are transmitted to the server.
The server transmits the user information to the hospital terminal related to the hospital name.
Reception system.
[Item 2]
The reception system described in item 1
The server collates the information about the hospital name with the user information with the reservation information transmitted from the hospital terminal, and whether or not the user information is a reservation patient and / or whether or not it is a first-visit patient. A reception system that determines and sends the result to the hospital terminal.
[Item 3]
The reception system described in item 1 or 2,
A reception system that displays the identification sign on the reception terminal.
[Item 4]
The reception system described in any one of items 1 to 3.
A reception system that is a reception system for accepting animal consultations.
[Item 5]
The reception system described in item 4,
The user information is a reception system that is information about an animal to be examined and information about an owner of the animal to be examined.
[Item 6]
The reception system according to item 4 or 5.
The server includes an animal selection screen output unit that acquires information related to an animal associated with information about the owner from the owner / animal database and outputs a screen for selecting the animal to be examined to the user terminal. Reception system.
[Item 7]
The reception system according to any one of items 1 to 6.
The reception system, wherein the identification mark is a two-dimensional identification mark.
[Item 8]
An identification mark to be read by the user terminal and
A server that accepts hospital name information and user information sent from the user terminal,
It is a reception method that accepts consultations
The identification mark is associated with information about the hospital name, and is associated with the information.
When the user terminal reads the identification sign, the information about the hospital name and the user information are transmitted to the server.
The server transmits the user information to the hospital terminal related to the hospital name.
Reception method.
[Item 9]
Computer,
A reception section that receives information about hospital names and user information sent from user terminals,
A transmission unit that transmits the user information to the hospital terminal related to the hospital name, and
It is a program for accepting medical examinations to function as
The reception unit is a program that receives information about a hospital name and user information transmitted from the user terminal when the user terminal reads an identification sign associated with the information about the hospital name.

Hereinafter, embodiments of the present disclosure will be described with reference to the drawings. In the present specification and the drawings, components having substantially the same functional configuration are designated by the same reference numerals, and duplicate description will be omitted.

<System configuration>
FIG. 1 is a diagram showing a configuration example of a reception system 1 according to an embodiment of the present disclosure. In the present embodiment, an example is shown in which the identification mark to be read by the user terminal 30 is the two-dimensional bar code 50 displayed on the monitor 21 of the reception terminal 20. Further, in the present embodiment, an example is shown in which the reception system 1 is a reception system for receiving an animal consultation at a veterinary hospital.

As shown in FIG. 1, the reception system 1 according to the present embodiment includes a server 10 and a two-dimensional bar code 50 displayed on the reception terminal 20. The reception system 1 may further include a hospital terminal 40. The server 10, the reception terminal 20, and the hospital terminal 40 are communicably connected via the network NW. Further, the user terminal 30 owned by the owner may be able to communicate with at least one of the servers or terminals constituting the reception system 1. It should be noted that this configuration is an example, and one configuration may have another configuration or may include another configuration.

In this embodiment, the network NW is, for example, the Internet. The network NW is constructed by, for example, a public telephone line network, a mobile phone line network, a wireless communication network, Ethernet (registered trademark), or the like.

The server 10 is, for example, a computer for accepting medical examinations of animals that are examinees at a veterinary hospital. Such a server 10 may be managed directly by, for example, a veterinary hospital, or may be managed by an organization that manages a veterinary hospital or a servicer that provides a reception system 1 for at least one veterinary hospital.

Further, for example, the server 10 may be a general-purpose computer such as a workstation or a personal computer, or may be logically realized by cloud computing.

The reception terminal 20 is, for example, a terminal installed at the reception desk or front desk of a veterinary hospital. Such terminals can be operated by animal owners. For example, the reception terminal 20 may be a smartphone, a tablet computer, a personal computer, or the like. In the present embodiment, the two-dimensional bar code 50 for the user terminal 30 to read is displayed on the monitor 21 of the reception terminal 20.

The user terminal 30 is a terminal owned by the owner. An application or the like capable of communicating with a veterinary hospital may be installed on the user terminal 30, or a browser for accessing a web service enabling the communication may be installed. For example, the user terminal 30 may be a mobile phone, a smartphone, a tablet computer, a personal computer, or the like.

The hospital terminal 40 is, for example, a terminal used by a doctor, a nurse or a medical office worker working in a veterinary hospital to grasp the reception status. For example, the hospital terminal 40 can be a mobile phone, a smartphone, a tablet computer, a personal computer, or the like.

<Overview of the system>
The outline of the reception system 1 according to the present embodiment will be described. The owner causes the user terminal 30 owned by the owner to read the two-dimensional bar code 50, thereby accepting the examination of the pet animal. The server 10 receives the hospital name and the user information transmitted from the user terminal 30, and transmits the user information to the hospital terminal 40 related to the hospital name. As a result, the owner can easily perform the consultation procedure without operating the reception terminal 20 simply by having the user terminal 30 read the two-dimensional bar code 50.

At the reception of medical examinations by veterinary hospitals, unlike ordinary hospitals, the medical examination targets are animals. In this case, for example, the data of the medical record of the veterinary hospital may be created for each animal to be examined. Then, it is conceivable that the procedure for visiting a veterinary clinic will be different for each animal. However, the relationship between the owner and the animal may not be unique, for example, the owner has a plurality of animals, or the animals are owned by a plurality of owners. Also, the owner of the animal may change. In this case, it is conceivable that the owner will have to process the reception for newly added animals and the animals that have been transferred, and that it will take a lot of time and effort to transfer and create a medical examination ticket.

Further, not only the server 10 is directly managed by the veterinary hospital, but also by an organization that manages the veterinary hospital as described above, such as group management, or a servicer that provides a reception system 1 for at least one veterinary hospital. If managed, it is necessary to determine which veterinary clinic the owner has accepted.

Therefore, in the reception system 1 according to the present embodiment, the two-dimensional bar code 50 and the information related to the hospital name are linked in advance in the database that manages the information of the veterinary hospital. At the reception of the animal hospital, when the owner reads the two-dimensional bar code 50 displayed on the reception terminal 20 by his / her own user terminal 30, the information about the hospital name associated with the two-dimensional bar code 50 and the user information are displayed. It is transmitted to the server 10. Here, the user information is, for example, information about the animal to be examined and information about the owner of the animal to be examined, and may be account information of the owner's application. The server 10 transmits user information to the hospital terminal 40 related to the hospital name associated with the two-dimensional bar code 50. The user information transmitted from the server 10 is displayed on the hospital terminal 40. As a result, the owner can easily perform the medical examination procedure without operating the reception terminal 20 only by having the user terminal 30 read the two-dimensional bar code 50.

<Structure>
Next, the details of the configuration of the reception system 1 will be described.

FIG. 2 is a diagram showing a hardware configuration example of a computer that realizes the server 10 according to the present embodiment. The computer includes at least a control unit 11, a memory 12, a storage 13, a communication unit 14, an input / output unit 15, and the like. These are electrically connected to each other through the bus 16.

The control unit 11 is an arithmetic unit that controls the operation of the entire server 10, controls the transmission and reception of data between each element, and performs information processing necessary for application execution and authentication processing. For example, the control unit 11 is a processor such as a CPU (Central Processing Unit), and executes each information processing by executing a program or the like stored in the storage 13 and expanded in the memory 12.

The memory 12 includes a main storage composed of a volatile storage device such as a DRAM (Dynamic Random Access Memory) and an auxiliary storage composed of a flash memory or a non-volatile storage device such as an HDD (Hard Disk Drive). .. The memory 12 is used as a work area or the like of the control unit 11, and also stores a BIOS (Basic Input / Output System) executed when the server 10 is started, various setting information, and the like.

The storage 13 stores various programs such as application programs. A database storing data used for each process may be built in the storage 13.

The communication unit 14 connects the server 10 to the network. The communication unit 14 may use, for example, a wired LAN (Local Area Network), wireless LAN, Wi-Fi (Wireless Fidelity, registered trademark), infrared communication, Bluetooth (registered trademark), short-range or non-contact communication, or the like. Communicate directly with the device or via a network access point.

The input / output unit 15 is, for example, an information input device such as a keyboard, a mouse, and a touch panel, and an output device such as a display.

The bus 16 is commonly connected to each of the above elements and transmits, for example, an address signal, a data signal, and various control signals.

The hardware configuration of terminals such as computers and smartphones that realize the reception terminal 20, the user terminal 30, and the hospital terminal 40 according to the present embodiment is the same as the hardware configuration example of the server 10 shown in FIG. 2. Omit.

FIG. 3 is a diagram showing a software configuration example of the server 10 according to the present embodiment. The server 10 includes a consultation reception unit 101, a reservation information acquisition transmission unit 102, an owner information acquisition unit 103, an animal selection screen output unit 104, an animal selection information acquisition unit 105, a consultation selection screen output unit 106, a consultation information acquisition unit 107, and a reception. It includes a completion processing unit 108, an inquiry output unit 109, a marker / animal hospital DB (database) 110, and an owner / animal DB 111. Consultation reception unit 101, reservation information acquisition transmission unit 102, owner information acquisition unit 103, animal selection screen output unit 104, animal selection information acquisition unit 105, consultation selection screen output unit 106, consultation information acquisition unit 107, reception completion processing unit 108 The inquiry output unit 109 can be realized by the control unit 11 reading the program stored in the storage 13 into the memory 12 and executing the program. Also, the sign / animal hospital DB 110 and the owner / animal DB 111 can be realized as part of the storage area provided by the memory 12 and the storage 13. The sign / animal hospital DB 110 and the owner / animal DB 111 may be realized as a part of an external storage area provided by one or more servers other than the server 10.

The consultation reception unit 101 receives from the user terminal 30 information about the hospital name and user information obtained by the operation of the owner reading the two-dimensional bar code 50 displayed on the reception terminal 20 with the user terminal 30, and receives the consultation. To start. That is, by the operation of reading the two-dimensional bar code 50 displayed on the display unit 21 of the reception terminal 20 by the user terminal 30, the information about the hospital name where the reception terminal 20 is installed and the user information stored in the user terminal 30 are stored in the server. It is transmitted to 10 and the consultation reception unit 101 acquires this information. The information regarding the hospital name is, for example, the name of the animal hospital in which the two-dimensional bar code 50 is installed, and may be the information managed by the ID or number in the sign / animal hospital DB 110. The user information is, for example, information about an animal to be examined and information about the owner of the animal to be examined, as will be described later, and the user information is stored in a memory (not shown) of the user terminal 30. Since the two-dimensional bar code 50 is associated with the information about the hospital name where the reception terminal 20 is installed in the sign / animal hospital DB 110, the user who reads the information about the hospital name and the two-dimensional bar code 50 by the consultation reception unit 101. When the user information is received from the terminal 30, the server 10 acquires information on which owner has accepted the consultation at which animal hospital. Further, when the consultation reception unit 101 determines that the patient is the first patient to be examined by the reservation information acquisition transmission unit 102 described later, the user terminal displays a screen on which the "Click here for the first time" button is displayed on the user terminal 30. It may be output to 30. When the "Click here for first-time users" button is displayed, the consultation reception unit 101 may output a screen for registering information on the animal and / or the owner to be consulted to the user terminal 30.

The reservation information acquisition transmission unit 102 collates the information regarding the hospital name and the user information with the reservation information transmitted from the hospital terminal 40, and whether or not the user information is a reserved patient and / or whether or not it is a first-visit patient. Is determined, and the result is transmitted to the hospital terminal 40. The reservation information acquisition transmission unit 102 may determine whether or not the patient is a first-visit patient based on the information regarding the hospital name and the user information transmitted from the user terminal 30. For example, if the user information exists in the owner / animal DB 111, it may be determined that the visit is a return visit, and if the user information does not exist in the owner / animal DB 111, it may be determined that the visit is the first visit.

The owner information acquisition unit 103 has a function of acquiring information about the owner of the animal to be examined (sometimes simply referred to as "owner information"). For example, the owner information acquisition unit 103 acquires information about the owner obtained by the operation of the owner from the user terminal 30 via the user terminal 30. The information about the owner is, for example, information related to the owner's name and the medical examination ticket number, and may be information managed by the ID or number in the owner / animal DB (database) 110. More specifically, the owner information acquisition unit 103 acquires information about the animal hospital name in which the two-dimensional bar code 50 read by the user terminal 30 is installed and the owner attached to the owner's user terminal 30. The owner's user terminal 30 can be managed in association with the owner.

The animal selection screen output unit 104 acquires information related to an animal associated with information about the owner (hereinafter, may be simply referred to as "animal information") from the owner / animal DB 111, and selects an animal to be examined. It has a function of outputting a screen to the user terminal 30. The information relating to the animal may include, for example, information such as the name of the animal and the type of the animal, and may also include information such as the attending physician of the animal and the family hospital. This information can be managed by ID or number in the owner / animal DB 111. The animal selection screen output unit 104 sorts and extracts information about the animal associated with the owner from the owner / animal DB 111. Then, the animal selection screen output unit 104 outputs a screen for selecting the animal to be examined from the extracted animals to the user terminal 30.

The animal selection information acquisition unit 105 acquires information on animal selection based on the owner's operation on the screen for selecting the animal to be examined displayed on the user terminal 30. For example, on the user terminal 30, a button or the like for selecting one or more animals owned by the owner is displayed. When the owner selects an animal to be examined, information regarding the selection is transmitted to the server 10. The animal selection information acquisition unit 105 acquires information regarding such selection. When there are a plurality of animals to be examined, the user terminal 30 can select a plurality of animals, and the animal selection information acquisition unit 105 can acquire information related to the selection of the plurality of animals.

The consultation selection screen output unit 106 has a function of outputting to the user terminal 30 a screen for selecting the consultation content of the animal selected by operating the user terminal 30. For example, the consultation selection screen output unit 106 outputs a screen for determining the consultation content of the selected animal based on the information regarding the selection acquired by the animal selection information acquisition unit 105. On the screen for determining the contents of the medical examination, for example, buttons corresponding to each menu such as a medical examination and a prescription may be displayed. If more than one animal is selected, a screen may be displayed for each of the animals to determine the content of the consultation.

The consultation information acquisition unit 107 acquires information (consultation information) regarding selection of consultation contents based on the owner's operation on the screen for determining the consultation contents displayed on the user terminal 30. By acquiring such information, the contents to be examined by (each of) animals are determined.

The reception completion processing unit 108 has a function of performing processing related to the completion of the reception of the consultation when the consultation content of the animal is determined by the operation on the user terminal 30. For example, when the consultation information acquisition unit 107 acquires the animal consultation content from the user terminal 30, the reception completion processing unit 108 performs processing related to the completion of the reception of the animal consultation, assuming that the consultation content is determined. Such a process may include, for example, a process of outputting a screen indicating that the reception has been completed to the user terminal 30. Further, such a process may include a process of outputting information on the animal for which the reception of the consultation has been completed and the contents of the consultation to the hospital terminal 40.

The interview output unit 109 has a function of outputting information for answering an inquiry regarding the contents of an animal consultation. The inquiry output unit 109 may transmit, for example, information including a screen for answering an inquiry to the user terminal 30. The owner can answer the question on the received screen. In this case, the user terminal 30 may transmit the information related to the answer to the inquiry to the server 10 or the like. Further, the interview output unit 109 may perform a process of printing and outputting information for answering the interview on paper or the like.

The sign / veterinary hospital DB 110 is a database that manages information on veterinary hospitals, and is a database that stores a data set consisting of a set of a two-dimensional bar code 50 and information on a hospital name. These two pieces of information are linked to each other. FIG. 4 is a table showing an example of the data set of the sign / animal hospital DB 110 according to the present embodiment. As shown in FIG. 4, the sign ID of the two-dimensional bar code and the veterinary hospital name, which is information about the hospital name, are managed as a set by, for example, associating the sign ID and the hospital name ID.

The owner / animal DB 111 is a database that stores a data set consisting of a set of information about the owner and information about the animal. These two pieces of information are linked to each other. FIG. 5 is a table showing an example of the data set of the owner / animal DB 111 according to the present embodiment. As shown in FIG. 5, the information about the owner (for example, the owner's name and the medical examination ticket number) and the information about the animal (pet) (for example, the pet name and the animal species) are linked by the owner ID and the pet ID. It is managed as a group. In addition, when there are multiple owners (for example, "○○ Taro" with owner ID P001 and "○○ Saburo" with P035 jointly keep "Cabi" with pet ID C001 and "Jiro" with pet ID D001. Even if it is), each owner ID is associated with the same pet ID. Therefore, if the pets are sorted by the owner, the pets to be examined can be extracted even if there are a plurality of owners. In addition, when the owner is changed, it is possible to associate with the animal simply by changing the information about the owner.

<Processing flow>
Subsequently, an example of the processing flow of the reception system 1 according to the present embodiment and the reception method using the reception system 1 will be described with reference to the sequence diagram of FIG.

First, when the owner reads the two-dimensional bar code 50 displayed on the display unit 21 of the reception terminal 20 by the camera (not shown) of the user terminal 30 (step S101), the reception terminal 20 receives the reception terminal 20 from the user terminal 30. Information about the installed hospital name and user information stored in the user terminal 30 are transmitted to the server 10 (step S103). As a result, the consultation reception unit 101 of the server 10 acquires information (for example, hospital name) and user information (for example, owner information) regarding the hospital name associated with the two-dimensional bar code 50 from the sign / animal hospital DB 110 (for example). Step S105).

The reservation information acquisition transmission unit 102 of the server 10 collates the information regarding the hospital name transmitted from the user terminal 30 with the user information with the reservation information transmitted from the hospital terminal 40 (step S107), and the user information is reserved. It is determined whether or not the patient is a patient, and the collation result is transmitted to the hospital terminal 40 (step S109). Further, the consultation reception unit 101 of the server 10 outputs the reception start screen to the user terminal 30 (step S111) for the user terminal 30, and displays the reception start screen on the user terminal 30 (step S113). FIG. 7 is a diagram showing an example of a reception start screen displayed on the user terminal 30. As shown in FIG. 7, the re-examination button 3001 and the initial examination button 3002 are displayed on the screen D1 displayed by the display unit 301 of the user terminal 30. When the first visit to the hospital or the first visit to the hospital is the first visit to the hospital, the owner touches the first visit button 3002 labeled "First time visitor". In this case, information about the owner and the animal is registered. In addition, when the owner returns to the hospital, the information about the owner may be associated with the first-visited animal. Hereinafter, the flow of processing when the owner touches the re-examination button 3001 displayed as "re-examination person" will be described.

When the re-examination button 3001 is touched, the reception start information is transmitted to the server 10 (step S115). When the server 10 acquires the reception start information, the owner information acquisition unit 103 of the server 10 acquires information about the owner (step S117). Then, the animal selection screen output unit 104 of the server 10 acquires information related to the animal associated with the owner from the owner / animal DB 111 (step S119), and causes the user terminal 30 to select an animal to be examined (step S119). Animal selection screen) is output (step S121). The display unit 301 of the user terminal 30 displays a screen (animal selection screen) for selecting an animal to be examined (step S123).

FIG. 8 is a diagram showing an example of an animal selection screen displayed on the user terminal 30. As shown in FIG. 8, on the animal selection screen D2 displayed by the display unit 301, a button 3031 for selecting the domestic cat "Cabi-chan" and a button 3032 for selecting the domestic dog "Jiro-chan" are displayed. And an OK button 3033 for confirming the selection is included. Here, it is assumed that both "Cabi-chan" and "Jiro-chan" are selected. The number of animals that can be selected is not particularly limited.

Next, when the selection is confirmed, the user terminal 30 transmits the selected animal information (selected animal information) to the server 10, and the animal selection information acquisition unit 105 of the server 10 acquires the selection information (step S125). .. Next, the consultation selection screen output unit 106 outputs a screen (consultation content selection screen) for selecting the consultation content of the selected animal to the user terminal 30 (step S127). The display unit 301 of the user terminal 30 displays a consultation content selection screen (step S129).

FIG. 9 is a diagram showing an example of a consultation content selection screen displayed on the user terminal 30. As shown in FIG. 9, the consultation content selection screen D3 displayed by the display unit 301 includes a plurality of buttons 3041 for selecting the consultation content and an OK button 3042 for confirming the selection. Here, a screen for selecting the consultation content of the domestic cat "Cabi-chan" is displayed. For example, "examination / treatment", "medicine / food only", "vaccination / health examination", "hospitalization / surgery", and "others" are displayed as the contents of the examination. The selectable consultation contents may be changed as appropriate. Further, the selectable consultation contents may be set according to, for example, the animal species. A plurality of such buttons 3041 may be provided so as to be selectable. Further, when a plurality of animals to be examined are selected, the contents of the examination may be determined for each animal. For example, in the example shown in FIG. 9, the display unit 301 may appropriately adjust the display of the consultation content selection screen D3 so that the consultation content of Jiro-chan can be selected after selecting the consultation content of Cavi-chan.

Next, when the selection is confirmed, the user terminal 30 transmits the selected consultation content (selection content information) to the server 10, and the consultation information acquisition unit 107 of the server 10 acquires the selection content information (step S131). Next, the reception completion processing unit 108 executes the reception completion processing (step S133). Here, first, the reception completion processing unit 108 outputs a screen (reception completion screen) indicating that the reception has been completed to the user terminal 30 (step S135). The display unit 301 of the user terminal 30 displays the reception completion screen (step S137).

FIG. 10 is a diagram showing an example of a reception completion screen displayed on the user terminal 30. As shown in FIG. 10, the reception completion screen D4 displayed by the display unit 301 includes a display regarding the name of the animal to be examined for which reception has been completed, a display regarding the order until the examination, and a display prompting the input of the interview. .. By looking at such a screen, the owner can recognize that the reception has been completed and that the next step (for example, answering a medical inquiry, waiting in the waiting room) is proceeding.

Further, the reception completion processing unit 108 outputs information (reception information) regarding the animals for which reception has been completed and the contents of the consultation to the hospital terminal 40 (step S139). The hospital terminal 40 acquires reception information and updates the reception list (step S141).

FIG. 11 is a diagram showing an example of a reception list screen displayed on the hospital terminal 40. As shown in FIG. 11, the reception list screen D5 is displayed on the display 45, which is an example of the input / output unit of the hospital terminal 40. On the reception list screen D5, a list of animals for which reception has been completed is displayed. Such a list shows the reception time when the reception was completed, the status after the reception, the animal name, the animal species and the name of the doctor in charge of the animal. In addition, in the animal name, it is displayed that the animal of the first visit is "first visit". When the hospital terminal 40 acquires the reception information, the hospital terminal 40 updates the reception list. Then, the reception list screen D5 is updated, and information about the newly accepted animal is displayed.

Next, when the reception completion process is executed, the inquiry output unit 109 of the server 10 transmits information including a screen (interview screen) for answering the inquiry to the user terminal 30 of the owner (step S143). The user terminal 30 displays the inquiry screen on the display unit 301 (step S145).

The process relating to at least one of the steps (for example, in steps S127 to S131 for selecting the content of each of the examinations of the plurality of animals) may be repeated as appropriate.

As described above, according to the reception system 1 according to the present embodiment, the owner can simply read the two-dimensional bar code 50 displayed on the display unit 21 of the reception terminal 20 with the user terminal 30 to obtain information on the hospital name. And the user information are transmitted to the server 10, and the server 10 transmits the user information to the hospital terminal 40 related to the hospital name. With such a system, the owner can send user information to the hospital terminal 40 simply by reading the two-dimensional bar code 50 with the user terminal 30, so that he / she can submit a medical examination ticket to the reception desk or operate the reception terminal 20. It is possible to easily accept medical examinations without any problems. As a result, the reception can be completed without using the medical examination ticket, and it is possible to prevent a person who is unfamiliar with the operation of the reception terminal 20 from forming a line for reception. In addition, the function of the medical examination ticket becomes unnecessary.

Further, in the reception system 1 according to the present embodiment, since the two-dimensional bar code 50 is displayed on the display unit 21 of the reception terminal 20, it is easy to change the two-dimensional bar code 50 to be displayed according to the date and time zone. For this reason, by changing the 2D barcode 50 to be displayed according to the date and time zone, a photograph of the previously displayed 2D barcode can be taken and saved, and read without visiting the hospital to receive an illegal consultation. Can be prevented from doing. In this case, an identification sign creation unit is provided on the server 10 or the reception terminal 20, a two-dimensional bar code to be displayed for each date and time zone is created, and each time the code is created, the server 10 is combined with information about the hospital name. It should be managed by the sign / animal hospital DB110. As a result, only when the user terminal 30 visits the hospital and reads the new two-dimensional bar code 50 after the change, the information about the hospital name and the user information are transmitted to the server 10, and the consultation can be accepted. ..

Further, according to the reception system 1 according to the present embodiment, the information of the animal associated with the owner is acquired from the information of the owner only by reading the two-dimensional bar code 50 with the user terminal 30. In such a system, when the owner inputs his / her own information to the user terminal 30, a screen for selecting an animal to be examined from the animals owned by the owner is displayed. The owner can easily determine the animal to be examined by manipulating the screen.

Further, according to the reception system 1 according to the present embodiment, the processing from the start of reception to the completion of reception can be completed only by operating the user terminal 30, so that the consultation can be received without stagnation. The hospital side can easily grasp the information about the animals that have been accepted as a result of the acceptance process by the user terminal 30. In addition, it is possible to have the owner answer the question after the reception completion process, which improves usability for the owner.

Although the preferred embodiments of the present disclosure have been described in detail with reference to the accompanying drawings, the technical scope of the present disclosure is not limited to such examples. It is clear that anyone with ordinary knowledge in the technical field of the present disclosure can come up with various modifications or amendments within the scope of the technical ideas described in the scope of patent claims. Is, of course, understood to belong to the technical scope of the present disclosure.

For example, in the above embodiment, the identification mark to be read by the user terminal 30 is a two-dimensional bar code 21 such as a QR code (registered trademark) which is a kind of two-dimensional identification mark displayed on the screen of the reception terminal 20. Although an example is shown, the identification mark is not limited to this example, and may be another identification mark such as a one-dimensional bar code. In addition to displaying the identification sign on the screen of the reception terminal 20, the identification sign may be attached to the wall of the reception and the identification sign may be read by the user terminal 30. In this case, the equipment can be cheaper,

Further, the identification mark is not limited to the sign, and the information regarding the hospital name and the user information may be transmitted from the user terminal 30 when the user terminal 30 receives the beacon. Further, the user terminal 30 may be held over the reception terminal 20 to perform communication according to a short-range wireless communication standard such as NFC (Near Field Communication), or recognition using a camera such as face recognition may be performed at the reception.

Further, a formal medical examination ticket object associated with the user information may be displayed on the user terminal 30 with a two-dimensional identification mark or the like so that the payment can be made by the reader of the veterinary hospital at the time of accounting after the medical examination. ..

Further, in the present embodiment, an example is shown in which the reception system 1 is a reception system for receiving an animal consultation at a veterinary hospital, but the reception system is not limited to the veterinary hospital and accepts consultations at medical institutions where humans receive consultation. It may be a reception system for doing. Further, the reception system is not limited to the hospital reception system, and may be a reception system for accepting reservations for beauty salons, restaurants, and leisure facilities.

The device described in the present specification may be realized as a single device, or may be realized by a plurality of devices (for example, a cloud server) partially or wholly connected by a network. For example, the control unit 11 and the storage 13 of the reception server 10 may be realized by different servers connected to each other by a network.

The series of processes by the apparatus described in the present specification may be realized by using any of software, hardware, and a combination of software and hardware. It is possible to create a computer program for realizing each function of the reception server 10 according to the present embodiment and implement it on a PC or the like. It is also possible to provide a computer-readable recording medium in which such a computer program is stored. The recording medium is, for example, a magnetic disk, an optical disk, a magneto-optical disk, a flash memory, or the like. Further, the above computer program may be distributed, for example, via a network without using a recording medium.

Further, the processes described in the present specification using the sequence diagram do not necessarily have to be executed in the order shown in the drawings. Some processing steps may be performed in parallel. Further, additional processing steps may be adopted, and some processing steps may be omitted.

For example, in the above embodiment, the re-examination button 3001 and the initial examination button 3002 are displayed on the screen D1 displayed by the display unit 301 of the user terminal 30 in step S111, and the owner touches either of them to perform the initial examination. I decided. However, the present invention is not limited to this form, and the server 10 collates the information about the hospital name and the user information with the reservation information transmitted from the hospital terminal 40 to determine whether the re-examination is the first examination, and in the case of the re-examination, a step. S111 to S115 may be omitted and the process may proceed to step S117.

Further, the effects described in the present specification are merely explanatory or exemplary and are not limited. That is, the technique according to the present disclosure may exert other effects apparent to those skilled in the art from the description of the present specification, in addition to or in place of the above effects.

1 Reception system 10 Server 20 Reception terminal 21 Monitor 30 User terminal 40 Hospital terminal 50 Two-dimensional bar code 101 Consultation reception department 102 Reservation information acquisition transmission unit 103 Owner information acquisition unit 104 Animal selection screen output unit 105 Animal selection information acquisition unit 106 Selection screen output section 107 Consultation information acquisition section 108 Reception completion processing section 109 Questionnaire output section 110 Sign / Animal hospital DB
111 Owner / Animal DB
NW network

Claims

An identification mark to be read by the user terminal and
A server that accepts hospital name information and user information sent from the user terminal,
It is a reception system for accepting medical examinations.
The identification mark is associated with information about the hospital name, and is associated with the information.
When the user terminal reads the identification sign, the information about the hospital name and the user information are transmitted to the server.
The server transmits the user information to the hospital terminal related to the hospital name.
Reception system.
The reception system according to claim 1.
The server collates the information about the hospital name with the user information with the reservation information transmitted from the hospital terminal, and whether or not the user information is a reservation patient and / or whether or not it is a first-visit patient. A reception system that determines and sends the result to the hospital terminal.
The reception system according to claim 1 or 2.
A reception system that displays the identification sign on the reception terminal.
The reception system according to any one of claims 1 to 3.
A reception system that is a reception system for accepting animal consultations.
The reception system according to claim 4.
The user information is a reception system that is information about an animal to be examined and information about an owner of the animal to be examined.
The reception system according to claim 4 or 5.
The server includes an animal selection screen output unit that acquires information related to an animal associated with information about the owner from the owner / animal database and outputs a screen for selecting the animal to be examined to the user terminal. Reception system.
The reception system according to any one of claims 1 to 6.
The reception system, wherein the identification mark is a two-dimensional identification mark.
An identification mark to be read by the user terminal and
A server that accepts hospital name information and user information sent from the user terminal,
It is a reception method that accepts consultations
The identification mark is associated with information about the hospital name, and is associated with the information.
When the user terminal reads the identification sign, the information about the hospital name and the user information are transmitted to the server.
The server transmits the user information to the hospital terminal related to the hospital name.
Reception method.
Computer,
A reception section that receives information about hospital names and user information sent from user terminals,
A transmission unit that transmits the user information to the hospital terminal related to the hospital name, and
It is a program for accepting medical examinations to function as
The reception unit is a program that receives information about a hospital name and user information transmitted from the user terminal when the user terminal reads an identification sign associated with the information about the hospital name.