WO2021243344A1

WO2021243344A1 - Repair instructions

Info

Publication number: WO2021243344A1
Application number: PCT/US2021/070062
Authority: WO
Inventors: Michael St. Laurent; Shameed SAIT M A; Mary NANCY; Philip A MCCOOG
Original assignee: Hewlett-Packard Development Company, L.P.
Priority date: 2020-05-26
Filing date: 2021-01-22
Publication date: 2021-12-02

Abstract

Example implementations relate to repair instructions. For example, a cloud resource can include instructions to: collect telemetry data from a printing system that includes a printing device, determine when an event has occurred that is associated with the printing system, identify a device associated with the printing system that is functionally capable of responding to the event, and send repair instructions to the device to respond to the event that is associated with the printing system.

Description

REPAIR INSTRUCTIONS

Background

[0001] Printing systems can include a plurality of devices, instructions, firmware, and/or other elements that allow a printing device to receive a print job from a computing device to generate an image on print medium. In some examples, a malfunction within a particular element of the printing system can prevent the printing device from performing a print job utilizing a particular computing device.

Brief Description of the Drawings

[0002] Figure 1 illustrates an example system including a cloud resource and a printing system for providing repair instructions consistent with the present disclosure. [0003] Figure 2 illustrates an example of a memory resource for providing repair instructions, in accordance with the present disclosure.

[0004] Figure 3 illustrates an example system including a cloud resource and a printing system for providing repair instructions consistent with the present disclosure. [0005] Figure 4 illustrates an example system including a cloud resource and a printing device for providing repair instructions consistent with the present disclosure.

Detailed Description

[0006] Providing repair instructions to computing devices and/or printing devices are described herein. Although examples of printing systems are described herein, examples of the present disclosure are not so limited. For example, other types of systems that can be affected by events can utilize the systems and devices described herein to generate and provide repair instructions to devices within the system. In this way, the devices within the system can be repaired and remain ready to provide services.

[0007] In some examples, a printing device can generate an image such as text, pictures, or other features on a print medium. As used herein, a print medium can include a material that can receive a print substance from a printing device. For example, a print medium can include, but is not limited to paper, plastic, metal, among other materials. In some examples, the printing device can deposit the print substance on to specific locations of a print medium to generate the image. As used herein, a print substance can include a compound that can be deposited on the print medium by the printing device. For example, the print substance can include ink, toner, three- dimensional (3D) print ink, and/or other materials that can be deposited on a print medium to generate an image.

[0008] In some examples, a printing device can be a part of a printing system. As used herein, a printing system can include a plurality of devices or components that can be utilized to perform functions associated with generating an image on a physical print medium. For example, the printing system can include a computing device or user device that can be utilized to generate a digital image to be utilized to generate an image on the print medium. In this example, the printing system can include a plurality of intermediate devices that can be utilized to transfer the digital image to a printing device within the printing system. Thus, in order for a print job to be executed, the printing device, computing device, and/or intermediate devices may need to be operating without malfunctions. In some examples, the event can prevent the printing device of the printing system from performing a print job. For example, an event or malfunction that occurs at an intermediate device can prevent the print job from being executed by the printing device.

[0009] The present disclosure relates to providing repair instructions to components or elements of a printing system in response to a detected event from a component of the printing system. In some examples, a cloud resource can be utilized to extract data or receive telemetry data from each component of the printing system to identify events associated with the printing system. As used herein, an event can include a trigger activated by a component of the printing system due to a malfunction, exceeding a threshold, and/or an alteration of a functionality of the printing system. For example, an event can interrupt an ability of a printing device to receive and/or generate an image on a print medium. The cloud resource can then determine and/or generate repair instructions based on the event, determine a device that can execute the repair instructions, and provide the repair instructions to the determined device. Then the determined device can receive and/or execute the repair instructions to repair or respond to the event. In this way, the printing system can be maintained online and/or functional for a user of a computing device to utilize the printing device within the printing system.

[0010] Figure 1 illustrates an example system 100 including a cloud resource 102 and a printing system 104 for providing repair instructions consistent with the present disclosure. In some examples, the system 100 can illustrate an example of monitoring and providing repair instructions for a printing system 104. The system 100 illustrates a cloud resource 102 being utilized to monitor the printing system 104 by collecting telemetry data from the components of the printing system 104. In some examples, the printing system 104 can include a computing device 106, a printing device 110, and/or a plurality of intermediate devices 108. In some examples, the printing system 104 can be a system that is utilized to generate and execute print jobs.

[0011] In some examples, the computing device 106 can be utilized to generate a digital image to be printed as a physical image on the print medium. In these examples, the computing device 106 can utilize the intermediate devices 108 to provide the digital image to the printing device 110 such that the printing device 110 can generate the image on a print medium. For example, the intermediate devices 108 can include communication pathways, drivers, cloud services, and/or other components that can be utilized to provide a print job from the computing device 106 to the printing device 110. As used herein, a print job can include data and/or information related to a life cycle of a print process. For example, a print job can include data related to the digital image to be printed, drivers utilized to convert the digital image to printing instructions for the printing device 110, communication pathways utilized to transfer the digital image to the printing device 110, settings of the printing device 110 to generate the image on the print medium, and/or other data that is utilized to generate the image on the print medium. As used herein, the life cycle of a print job can include data from a start of the print job through a completion of the print job.

[0012] In some examples, a life cycle can exist for each of a plurality of print jobs. For example, the printing device 110 can receive a plurality of separate print jobs from the computing device 106. In this example, each of the plurality of separate print jobs can include a corresponding life cycle. In some examples, the life cycle of a plurality of print jobs can used to determine a quantity of use for particular components of the printing system 104 and/or identify components of the printing system 104 that are utilized to perform print jobs. In this way, the cloud resource 102 can monitor the identified components of the printing system 104 that are utilized to perform print jobs to ensure that the identified components are operational prior to an execution of a print job. In this way, the cloud resource 102 can be utilized to ensure that a print job can be performed by the printing system 104 without or prior to an execution of a print job. [0013] In some examples, the cloud resource 102 can include instructions 116, 118, 120, 122. In some examples, the cloud resource 102 can be a remote computing device that includes a memory resource to store the instructions 116, 118, 120, 122 and the instructions 116, 118, 120, 122 can be executed by a processing resource (e.g., central processing unit (CPU), processor, etc.) to monitor the printing system 104 and/or providing repair instructions to components of the printing system 104.

[0014] In some examples, the cloud resource 102 can include instructions 116 to collect telemetry data from a printing system 104 that includes a printing device 110. As used herein, telemetry data includes the collection of measurements or other data at remote or inaccessible points and an automatic transmission to receiving equipment for monitoring. For example, the cloud resource 102 can provide instructions to the components of the printing system 104 to automatically collect and transfer the telemetry data to the cloud resource 102. In some examples, the cloud resource 102 can be part of the intermediate devices 108 of the printing system 104 and thus can also provide telemetry data related to the printing system 104. For example, the cloud resource 102 can be utilized to provide digital images to the printing device 110 and/or intermediate devices 108 when the computing device 106 is a remote computing device and/or remote from the printing device 110.

[0015] In some examples, the telemetry data can include real time data that relates to the components of the printing system 104. For example, the printing device 110 can provide telemetry data related to a functionality or ability of the printing device 110 to execute print jobs. For example, the telemetry data an include a status of a network connection associated with the printing device 110. In this example, the network connection can allow the printing device 110 to receive print jobs from other devices such as the computing device 106. In this way, if the network connection is not functional, the printing device 110 may not be able to execute a print job for the printing system 104. Thus, the telemetry data can be utilized to determine whether the printing device 110 and/or printing system 104 is in a functional state to execute print jobs. In some examples, the cloud resource 102 can include instructions to determine an availability of the printing device 110 to be utilized by the computing device 106. For example, the availability of the printing device 110 can illustrate whether the printing device 110 is functionally capable of receiving and executing a print job.

[0016] In some examples, the cloud resource 102 can include instructions 118 to determine when an event has occurred that is associated with the printing system 104. As used herein, an event can include an identified status of a component that affects the performance or functionality of the component. For example, the event can include an identified status of the computing device 106, intermediate devices 108, and/or printing device 110 that can affect the performance or functionality of the printing system 104 to perform a print job.

[0017] In one example, the cloud resource 102 can determine an event has occurred when a communication path between the computing device 106 and the printing device 110 is disconnected such that the computing device 106 may not be able to transfer a print job to the printing device 110. In this example, the cloud resource 102 can determine that the event has occurred based on the telemetry data received from the computing device 106, intermediate devices 108, and/or the printing device 110. In some examples, the computing device 106, intermediate devices 108, and/or printing device 110 can independently provide telemetry data to the cloud resource 102. As described herein, the cloud resource 102 can also provide telemetry data that can be utilized to identify events associated with the printing system 104. In some examples, the independent telemetry data can be utilized to determine when an event has occurred that may prevent the printing system 104 from executing a print job. For example, the cloud resource 102 can generate a shadow of the printing system 104 with corresponding telemetry data to identify when a particular event can prevent the printing system 104 and/or printing device 110 from executing a print job.

[0018] In some examples, the event can be detected by the cloud resource 102 prior to generating a print job to be executed by the printing system 104. For example, previous systems may wait for a component of a printing system, such as printing system 104, to generate an alert or notification that indicates that it is not capable of executing a received command (e.g., received print job, data associated with a print job, etc.). In this way, a computing device, such as computing device 106, can generate a print job and attempt to transfer the print job to the printing device 110 to be executed.

In this example, a user of the computing device can become frustrated when the printing device is not capable of executing the print job. Thus, the present disclosure receives the telemetry data from the components of the printing system 104 to detect when the printing system 104 and/or component of the printing system 104 is experiencing an event or is not capable of executing a print job prior to a print job being generated by a user.

[0019] In some examples, the cloud resource 102 can include instructions 120 to identify a device associated with the printing system 104 that is functionally capable of responding to the event. As described herein, the event can be a variety of different issues that can affect a plurality of different components associated with the printing system 104. In some examples, the event can occur on a hardware level, instruction level (e.g., software level, etc.), driver level, and/or firmware level of the printing system 104. In this way, a particular component of the printing system 104 or device external to the printing system 104 can functionally respond to or alleviate the event while other devices of the printing system or external to the printing system 104 may not be functionally capable of responding to or alleviating the event. [0020] In some examples, the cloud resource 102 can identify a particular event and a corresponding solution or repair to be performed to respond to the particular event. In some examples, an update or set of instructions can be executed to repair or respond to the event. In these examples, the cloud resource 102 can identify a computing device or printing device that is capable of executing the update or set of instructions on the device or component of the printing system 104 that is associated with the event. For example, the cloud resource 102 can determine an event that a driver update is needed to allow the computing device 106 to provide a print job to the printing device 110. In this example, the cloud resource 102 can determine what component of the printing system 104 is capable of updating the identified driver. In this example, the cloud resource 102 can provide the update as repair instructions to the component of the printing system 104 such that the component is capable of providing the update to the driver.

[0021] In some examples, the cloud resource 102 can include instructions 122 to send repair instructions to the device to respond to the event that is associated with the printing system 104. As described herein, the cloud resource 102 can determine a device to provide the repair instructions based on a functionality of the device and the needs of the repair instructions. In some examples, the repair instructions can be associated with altering instructions or updating instructions of a device associated with an event. In these examples, the repair instructions can be executed by a receiving device and installed or performed on a device associated with the event. For example, the cloud resource 102 can determine that the printing device 110 is experiencing an event associated with the software of the printing device 110. In this example, the printing device 110 may not have the functionality to execute the repair instructions to alter the software in response to the event. In this example, the cloud resource 102 can identify that the computing device 106 is capable of executing the repair instructions and alter the software of the printing device 110. Thus, the cloud resource 102 can provide the computing device 106 with the repair instructions to be executed by the computing device 106 on the printing device 110 through a communication path 112-1, 112-2. In other examples, the repair instructions can include instructions executable by the printing device 110 to respond to the event and provide a notification to an identified device. In these examples, the cloud resource 102 can transfer the repair instructions directly to the printing device 110 and the printing device 110 can execute the received repair instructions to update the printing device 110.

[0022] As used herein, a communication path 112-1, 112-2 can include a wired or wireless connection that allows information or messages to be transferred between devices. For example, the communication path 112-1 can be utilized to transfer information between the computing device 106 and the intermediate devices 108. In a similar example, the communication path 112-1 can be utilized to transfer information between the intermediate devices 108 and the printing device 110. Although two communication paths 112-1, 112-2 are illustrated, examples of the present disclosure are not so limited. For example, there can be additional or fewer communication paths to allow the components of the printing system 104 to communicate directly with other components of the printing system 104 and/or communicate directly with the cloud resource 102.

[0023] In some examples, the event associated with the printing system 104 can be an event associated with a hardware feature of the printing system 104. For example, the cloud resource 102 can identify that a cable is unplugged or non functional. In this example, the cloud resource 102 can identify a device associated with a user that is local or proximate to the cable that is unplugged. In this example, the cloud resource 102 can identify a user device that is local or proximate to the cable that is unplugged. In some examples, the cloud resource 102 can utilize proximity detection of devices or components of the printing system 104 to determine a device to transmit the repair instructions. In this way, the cloud resource 102 can provide instructions to users related to events associated with the printing system 104. As described herein, the repair instructions can be provided to a device associated with the printing system 104 without a print job being executed and/or prior to a print job being executed, which can increase a reliability of a printing system 104 and/or an overall user experience of the printing system 104.

[0024] Figure 2 illustrates an example of a memory resource 230 for providing repair instructions, in accordance with the present disclosure. In some examples, the memory resource 230 can be a part of a computing device or controller that can be communicatively coupled to a printing system, printing device, and/or intermediate device within the printing system. For example, the memory resource 230 can be part of a cloud resource 102 as referenced in Figure 1 and communicatively coupled to a printing system 102 as referenced in Figure 1. In some examples, the memory resource 230 can be communicatively coupled to a processing resource 232 that can execute instructions 236, 238, 240, 242 stored on the memory resource 230. For example, the memory resource 230 can be communicatively coupled to the processing resource 232 through a communication path 234. As used herein, a communication path 234 can include a wired or wireless connection that can allow communication between devices. [0025] The memory resource 230 may be electronic, magnetic, optical, or other physical storage device that stores executable instructions. Thus, non-transitory machine readable medium (e.g., a memory resource 230) may be, for example, a non- transitory MRM comprising Random Access Memory (RAM), an Electrically-Erasable Programmable ROM (EEPROM), a storage drive, an optical disc, and the like. The non- transitory machine readable medium (e.g., a memory resource 230) may be disposed within a controller and/or computing device. In this example, the executable instructions 236, 238, 240, 242 can be “installed” on the device. Additionally, and/or alternatively, the non-transitory machine readable medium (e.g., a memory resource 230) can be a portable, external or remote storage medium, for example, that allows the system to download the instructions 236, 238, 240, 242 from the portable/external/remote storage medium. In this situation, the executable instructions may be part of an “installation package”. As described herein, the non-transitory machine readable medium (e.g., a memory resource 230) can be encoded with executable instructions for array droplet manipulations.

[0026] The instructions 236, when executed by a processing resource such as the processing resource 232, can cause the processing resource to receive telemetry instructions to provide telemetry data associated with a printing system to a cloud resource. As described herein, the telemetry data can be utilized to determine a capability of a printing device of the printing system to provide a printing function for a computing device coupled to the printing device. In some examples, the instructions 236 can be executed by the processing resource 232 of the printing device. In these examples, the telemetry instructions can be received by the printing device to provide telemetry data to the cloud resource. In some examples, the instructions 236 can be executed periodically such that the telemetry data is collected and provided to the cloud resource over periodically over a particular period (e.g., once a day, once an hour, etc.). In some examples, the telemetry instructions can identify what type of data is to be monitored and provided to the cloud resource by the printing device. For example, the telemetry instructions can identify hardware features (e.g., network connectors, paper jams, etc.), software features (e.g., software updates, etc.), and/or other features of the printing device that can affect the functionality of the printing device.

[0027] In this way, the cloud resource can identify events at a plurality of different locations of the printing system. For example, the cloud resource can identify events at a hardware device, a connection between hardware devices, a software level, and/or firmware level of the printing system. In this way, the printing device can be available to execute print jobs without having to generate a print job and/or attempt to generate a print job. Thus, a user may not have to experience the event at a time when the user is generating a print job, which can create a negative user experience.

[0028] The instructions 238, when executed by a processing resource such as the processing resource 232, can cause the processing resource to provide the telemetry data to the cloud resource, wherein the telemetry data indicates that an event has occurred at an element of the printing system. As described herein, a plurality of components of the printing system can each provide telemetry data to the cloud resource such that the cloud resource can categorize the information and utilize the categorized information to identify events associated with the printing system. In some examples, the categorized information can be utilized to generate a shadow of the printing system that describes or illustrates the interconnections of the components of the printing system. As described herein, the telemetry data can be provided in response to a telemetry instruction provided to the printing system components. In this way, a plurality of components can provide corresponding telemetry data to cloud resource, which can be utilized to update the shadow of the printing system to illustrate a current state of the individual components as well as a state of the interactions between the individual components. [0029] In some examples, the telemetry data can be utilized to identify an event that is occurring on a component of the printing system. In these examples, the different telemetry data can be utilized together to identify the component that is experiencing the event and/or is affected by the event. For example, telemetry data can be received by the cloud resource from an application executing on a computing device within the printing system. In this example, the telemetry data can indicate that the application may need an update to ensure that the computing device can generate and/or provide a print job to a printing device of the printing system. In this way, the telemetry data can be utilized to identify the event of the application before the application is attempted to be utilized to generate the print job, which can result in a failure and later detection of the event.

[0030] The instructions 240, when executed by a processing resource such as the processing resource 232, can cause the processing resource to receive a repair instruction, in response to providing the telemetry data, from the cloud resource when the printing device includes functions to execute the repair instructions. In some examples, the cloud resource can generate a repair instruction that can be utilized to respond and/or repair a malfunctioning component of the printing system. In some examples, the repair instruction can be instructions that can be executed by a processing resource to perform a function on the malfunctioning component and/or component that is causing the malfunctioning component. In these examples, the repair instruction can be provided to a component of the printing system and the component can execute the repair instruction via a processing resource.

[0031] In other examples, the repair instructions can include a description of how to respond to the event associated with the printing system. In some examples, the description can be a visual description that can be read by a user on when the description is displayed on a user interface or display. In these examples, the description can be displayed to respond to events that are associated with hardware and/or physical components of the printing system. For example, the description of the repair instructions can include a notification that is presented to a user through a user interface. In this example, the description can identify a physical location of a component and/or a description of a task to be performed. In a specific example, the description can include information that a connector has been disconnected from a device. In this example, the information can include a physical location of the connector and instructions on how to reconnect the connector to the device. In this way, the user can be notified that an event has occurred without having to experience a failed print job to identify the event.

[0032] In some examples, the memory resource 230 can be part of a printing device within the printing system. In these examples, the cloud resource can determine whether the printing device is capable of performing or executing the repair instructions. For example, the repair instructions can include a driver update for the printing device.

In this example, the cloud resource can determine whether the printing device is capable of performing the driver update. When the printing device is capable to performing the driver update, the cloud resource can send the repair instructions directly to the printing device to be executed by the printing device.

[0033] The instructions 242, when executed by a processing resource such as the processing resource 232, can cause the processing resource to receive an update, based on the telemetry data, from the computing device when the printing device lacks functions to execute the repair instructions. As described herein, the printing device may receive the repair instructions directly from the cloud resource when the printing device is capable of executing the repair instructions. In other examples, the cloud resource can determine that the printing device is not capable of executing the repair instructions. For example, the repair instructions can be instructions to alter of fix a physical component of the printing system. In this example, the printing device may not have the functionality to perform the alteration of the physical component and the cloud resource can send the repair instructions to a different component of the printing system (e.g., computing device, etc.).

[0034] In some examples, the repair instructions can include an instruction (e.g., software, firmware, etc.) update that may not be executable by the printing device, but may be executable by a computing device associated with the printing system. In these examples, the cloud resource can provide the computing device with the repair instructions and the computing device can execute the repair instruction on the printing device to provide the instruction update to the printing device. In this way, the update can be received by a computing device when the printing device is not capable of executing the update.

[0035] Figure 3 illustrates an example system 300 including a cloud resource 302 and a printing system 304 for providing repair instructions consistent with the present disclosure. In some examples, the system 300 can illustrate an example of monitoring and providing repair instructions for a printing system 304. The system 300 illustrates a cloud resource 302 being utilized to monitor the printing system 304 by collecting telemetry data from the components of the printing system 304. In some examples, the system 300 can include the same or similar elements as system 100 as referenced in Figure 1 and/or utilize a memory resource that is the same or similar as the memory resource 230 as referenced in Figure 2.

[0036] In some examples, the cloud resource 302 can include instructions 362, 364, 366. In some examples, the cloud resource 302 can be a remote computing device that includes a memory resource to store the instructions 362, 364, 366 and the instructions 362, 364, 366 can be executed by a processing resource (e.g., central processing unit (CPU), processor, etc.) to monitor the printing system 304 and/or providing repair instructions to components of the printing system 304. In some examples, the computing device 306 can include instructions 352, 354, 356, 358 that can be executed by a processing resource to perform corresponding functions.

[0037] In some examples, the cloud resource 302 can include instructions 362 to determine that an event has occurred on a device of the plurality of devices that prevents a printing device 310 from performing a print job based on the telemetry data. As described herein, the cloud resource 302 can provide telemetry instructions to the plurality of devices and/or a portion of the plurality of devices. As described herein, the telemetry instructions can instruct the devices to provide data to the cloud resource 302 periodically without additional instruction at the device. For example, the telemetry instructions can be directed to a port management device that can monitor a connection of a physical device. In this way, the port management device can provide periodic telemetry data associated with physical ports of a device.

[0038] In other examples, the telemetry instructions can be provided to a computing device 306 or intermediate devices 308 to monitor and provide telemetry data to the cloud resource 302 periodically. In this way, the cloud resource 302 can collect a plurality of data associated with a system like a printing system 304 and utilize the data to ensure that the printing system 304 is in a functional state and/or ready to perform a print job.

[0039] In some examples, the cloud resource 302 can include instructions 364 to determine that the printing device 310 lacks functionality to respond to the event. As described herein, the cloud resource 302 can identify that an event has occurred or is currently occurring on a component of the printing system 304. When the event has been identified, the cloud resource 302 can determine repair instructions to be executed to alleviate or correct the event. In some examples, the cloud resource 302 can perform a check on components (e.g., computing device 306, intermediate devices 308, printing device 310, etc.) to determine whether the components are capable of performing a particular repair instruction. In some examples, the repair instructions can utilize particular hardware and/or software to be executed and thus, the hardware and/or software of components can be checked by the cloud resource 302 to determine if a component, such as the printing device 310, includes the hardware and/or software needed to execute the repair instructions. When a component lacks the functionality to execute the repair instructions, the cloud resource 302 may not provide the repair instructions to the component that lacks the functionality to avoid causing additional events (e.g., errors in executing the repair instructions, etc.).

[0040] In some examples, the cloud resource 302 can include instructions 366 to send repair instructions to a computing device 306 communicatively coupled to the printing device 310 through a communication path. As described herein, a communication path can include a wired or wireless connection that can allow a first device to transmit communication to a second device. In some examples, the cloud resource 302 can identify that the computing device 306 is communicatively coupled to the printing device 310 and that the communication path is functional. In some examples, the cloud resource 302 can identify that the computing device 306 includes the functionality to perform or execute the repair instructions. In some examples, the repair instructions can be sent to the computing device 306 when the computing device is able to execute the repair instructions and/or display the repair instructions to a user based on the type of event (e.g., event related to physical components of the printing system 304, event related to instructions or software of the components of the printing system 304, etc.)

[0041] In some examples, the computing device 306 can include instructions 352 to receive the repair instructions from the cloud resource 302. As described herein, the computing device 306 can receive the repair instructions from the cloud resource 302 when the computing device 306 is capable of executing or displaying the repair instructions. In some examples, the computing device 306 can receive the repair instructions from the cloud resource 302 through a communication path 314 between the cloud resource 302 and the computing device 306. In some examples, the computing device 306 can receive the repair instructions through the same communication path 314 that the computing device 306 utilizes to provide telemetry data to the cloud resource 302.

[0042] In some examples, the computing device 306 can include instructions 354 to update the device based on the repair instructions through the communication path. As described herein, the repair instructions can include a software or firmware update for the computing device 306, printing device 310, and/or intermediate devices 308. In these examples, the computing device 306 can execute the received update via the repair instructions. In some examples, the computing device 306 can update the identified device that is experiencing the event utilizing the repair instructions and a communication path between the computing device 306 and the device. In some examples, the identified device is a computing device 306 communicatively coupled to the printing device 310. In other examples, the identified device can be a user device that is part of the printing system 304 that has previously sent a print job to the printing device 310. For example, the identified device can be a smart phone that has previously been utilized to provide print jobs to the printing device 310. In this example, the smart phone or identified device can be identified from a previous utilization with the printing system 304, which can be captured through the telemetry data described herein. In some examples, the identified device can be identified based on a user profile associated with the device and a user profile associated with the printing device 310.

For example, the cloud resource 302 can determine that a user profile associated with the printing device 310 is also associated with a smart phone communicatively coupled to the cloud resource 302. In this example, the cloud resource can utilize the user profile to identify that the smart phone associated with the user profile may be utilized to provide a notification or other type of repair instruction.

[0043] In some examples, the computing device 306 can include instructions 356 to generate a notification based on the repair instructions. As used herein, a notification can include an alert or other message that can be communicated to a user. For example, the notification can include human readable instructions that can be displayed in a message to the user. The human readable instructions can notify a user that the update has been performed based on the received repair instructions. In other examples, the human readable instructions can include directions or instructions for fixing or updating a physical device. For example, the human readable instructions can include directions for restarting or rebooting a physical device that may utilize a restart to complete the update. In this way, the update can be completed on the device without the user having to initiate a print job with the printing system 304.

[0044] In some examples, the computing device 306 can include instructions 358 to present the notification to a user associated with the computing device. As described herein, the notification to the user can be presented or displayed to a user through a user interface and/or display screen. In some examples, the notification can be provided to a user device that is not associated with the printing system 304. For example, a user of the computing device 306 can also utilize personal computing devices (e.g., cell phone, laptop computer, tablet, etc.) that may not be part of the printing system 304. In this example, the notification can be provided to the personal computing devices of the user of the computing device 306 such that the user is notified about updates executed on the printing system 304 and/or updates to be performed by the user in order to update the printing system 304.

[0045] Figure 4 illustrates an example system 400 including a cloud resource 402 and a printing device 410 for providing repair instructions consistent with the present disclosure. In some examples, the system 400 can include the same or similar elements as system 100 as referenced in Figure 1 and/or system 300 as referenced in Figure 3.

In some examples, the system 400 can be utilized to monitor and update a printing system that includes a printing device 410 such that events can be detected and repaired prior to execution of a print job on the printing system. In this way, a user experience with the printing device 410 can be improved.

[0046] In some examples, the system 400 can include a printing device 410. Although a printing system utilizing a printing device 410 are illustrated as examples, the present disclosure is not limited to printing systems. For example, other types of systems that utilize computing devices and/or other mechanical devices can utilize similar systems and devices described herein. In some examples, the printing device 410 can be part of a printing system. In some examples, the printing system can include a computing device 406 that can generate digital images that can be utilized to generate physical representations of the digital images utilizing the printing device 410.

[0047] In some examples, the system 400 can include a cloud resource 402 that is communicatively coupled or part of a cloud system 474. As used herein, a cloud resource 402 can be part a resource that performs a particular function of the cloud system 474. In some examples, the cloud system 474 and cloud resource 402 can be utilized together to perform the functions described herein. In some examples, the system 400 can include a cloud database 472. As used herein, a cloud database can include a storage area to store data (e.g., telemetry data, etc.). In some examples, the cloud database 472 can be utilized to perform offline analytics of data and/or perform model building.

[0048] In some examples, the cloud database 471 can be utilized with the cloud system 474 and/or cloud resource 402 to perform functions described herein. For example, an event can occur on the printing device 410. The printing device 410 can provide telemetry data to the cloud system 474 and the telemetry data can be stored in the cloud database 471. In some examples, the data from the cloud database 471 can be analyzed to determine an event that can be transmitted to the cloud resource 402. In some examples, the cloud resource 402 can generate the repair instructions based on the received event information. In this example, the cloud system 474 can transmit the repair instructions to the computing device 406 and the computing device can execute the repair instructions on the printing device 410 and/or generate a notification 476 to notify a user about the event and/or repair instructions. [0049] In some examples, the cloud system 474 can include a printing system communication protocol (PSCP) component, an event tracking component, a device shadow component, and/or a notification delivery component that can be utilized to monitor and/or update the printing system as described herein. As used herein, a PSCP can be utilized to receive telemetry data from an operating system 472 or printing device 410 and/or allocate resources of the cloud system 474. In some examples, the event tracking component can be utilized to determine when an event has occurred on the printing device 410 and/or a component of the printing system that includes the printing device 410. As described herein, the event component can identify that an event has occurred on the printing device 410 and/or a component of the printing system that includes the printing device 410.

[0050] In some examples, the device shadow component of the cloud system 474 can be utilized to receive telemetry data and generate a virtual shadow of the printing system that includes the printing device 410. The virtual shadow of the printing system can include the hardware, software, and/or firmware interconnections and current state for components of the printing system. In this way, the event component can determine that an event has occurred on a component of the printing system based on the real time updates of the virtual shadow. As described herein, the telemetry data that is received can be real time data that can be utilized to update the virtual shadow to illustrate a current or real time state of the components of the printing system.

[0051] In some examples, the event tracking component can transfer the event to the cloud resource 402. In some examples, the cloud resource 402 can be utilized to determine a repair instruction and/or generate a repair instruction that can be provided to a computing device 406 that is associated with the printing device 410 of the printing system. In some examples, the computing device 406 can be identified as a component of the printing system that can execute the repair instructions and/or provide a notification 476 to a user device. In these examples, the cloud resource 402 can generate the repair instruction based on the event generated by the event component.

In these examples, the cloud system 474 can transmit the repair instruction to the computing device 406. In these examples, the computing device 406 can execute the repair instruction. As described herein, the repair instruction can include a software or firmware update that can be provided to the printing device 410. In addition, or alternatively, the computing device 406 can determine a notification 474 is to be provided to a user device. In these examples, the computing device 406 can transmit the notification 474 to a user device to notify the user that the event has occurred and the repair instructions for responding to the event.

[0052] The figures herein follow a numbering convention in which the first digit corresponds to the drawing figure number and the remaining digits identify an element or component in the drawing. Elements shown in the various figures herein can be added, exchanged, and/or eliminated so as to provide a number of additional examples of the present disclosure. In addition, the proportion and the relative scale of the elements provided in the figures are intended to illustrate the examples of the present disclosure and should not be taken in a limiting sense. As used herein, the designator “N”, particularly with respect to reference numerals in the drawings, indicates that a number of the particular feature so designated can be included with examples of the present disclosure. It is also to be understood that the terminology used herein is for the purpose of describing particular examples only and is not intended to be limiting. As used herein, the singular forms “a,” “an,” and “the” can include both singular and plural referents, unless the context clearly dictates otherwise. The designators can represent the same or different numbers of the particular features. Further, as used herein, "a number of an element and/or feature can refer to one or more of such elements and/or features.

[0053] In the foregoing detailed description of the present disclosure, reference is made to the accompanying drawings that form a part hereof, and in which is shown by way of illustration how examples of the disclosure may be practiced. These examples are described in sufficient detail to enable those of ordinary skill in the art to practice the examples of this disclosure, and it is to be understood that other examples may be utilized and that process, electrical, and/or structural changes may be made without departing from the scope of the present disclosure.

Claims

What is claimed:

1. A cloud resource, comprising instructions to: collect telemetry data from a printing system that includes a printing device; determine when an event has occurred that is associated with the printing system; identify a device associated with the printing system that is functionally capable of responding to the event; and send repair instructions to the device to respond to the event that is associated with the printing system.

2. The cloud resource of claim 1 , wherein the event prevents the printing device of the printing system from performing a print job.

3. The cloud resource of claim 1 , wherein the identified device is a computing device communicatively coupled to the printing device.

4. The cloud resource of claim 1 , wherein the identified device is a user device that is part of the printing system that has previously sent a print job to the printing device.

5. The cloud resource of claim 1 , wherein the repair instructions include instructions executable by the printing device to respond to the event and provide a notification to the identified device.

6. The cloud resource of claim 1 , wherein the identified device is identified based on a user profile associated with the device and a user profile associated with the printing device.

7. The cloud resource of claim 1 , wherein the repair instructions include a notification for a physical repair of the printing device to a user associated with the identified device.

8. A non-transitory machine-readable storage medium comprising instructions executable by a processing resource to: receive telemetry instructions to provide telemetry data associated with a printing system to a cloud resource, wherein the telemetry data is related to a capability of a printing device of the printing system to provide a printing function for a computing device coupled to the printing device; provide the telemetry data to the cloud resource, wherein the telemetry data indicates that an event has occurred at an element of the printing system; receive a repair instruction, in response to providing the telemetry data, from the cloud resource when the printing device includes functions to execute the repair instructions; and receive an update, based on the telemetry data, from the computing device when the printing device lacks functions to execute the repair instructions.

9. The medium of claim 8, further comprising instructions executable to provide, in response to the repair instruction, a notification to the cloud resource that the printing device lacks functions to execute the repair instructions.

10. The medium of claim 8, further comprising instructions executable to forward the received repair instruction to the computing device when the printing device lacks functions to execute the repair instructions and the computing device is actively coupled to the printing device.

11. A system, comprising: a cloud resource, comprising instructions to: receive telemetry data from a plurality of devices associated with a printing system; determine that an event has occurred on a device of the plurality of devices that prevents a printing device from performing a print job based on the telemetry data; determine that the printing device lacks functionality to respond to the event; and send repair instructions to a computing device communicatively coupled to the printing device through a communication path; and the computing device, comprising instructions to: receive the repair instructions from the cloud resource; update the device based on the repair instructions through the communication path; generate a notification based on the repair instructions; and present the notification to a user associated with the computing device.

12. The system of claim 11 , wherein the repair instructions include instructions to repair or alter instructions of the device.

13. The system of claim 11, wherein the notification includes instructions to repair a physical element of the printing device to allow the printing device to perform the print job.

14. The system of claim 11, wherein the telemetry data is utilized by the cloud resource to determine an availability of the printing device to be utilized by the computing device.

15. The system of claim 11, wherein the notification includes information to indicate that the printing device is not capable of performing the print job prior to initiation of the print job by the computing device.