WO2021175068A1 - Procédé, système et dispositif de poussée d'informations pour hôtel - Google Patents

Procédé, système et dispositif de poussée d'informations pour hôtel Download PDF

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Publication number
WO2021175068A1
WO2021175068A1 PCT/CN2021/074850 CN2021074850W WO2021175068A1 WO 2021175068 A1 WO2021175068 A1 WO 2021175068A1 CN 2021074850 W CN2021074850 W CN 2021074850W WO 2021175068 A1 WO2021175068 A1 WO 2021175068A1
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WIPO (PCT)
Prior art keywords
information
room
sensor
user
guest room
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PCT/CN2021/074850
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English (en)
Chinese (zh)
Inventor
白建军
戴军忠
张明扬
王晓伟
熊高琰
郭庆
张散集
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北京三快在线科技有限公司
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Publication of WO2021175068A1 publication Critical patent/WO2021175068A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9535—Search customisation based on user profiles and personalisation
    • G—PHYSICS
    • G01—MEASURING; TESTING
    • G01D—MEASURING NOT SPECIALLY ADAPTED FOR A SPECIFIC VARIABLE; ARRANGEMENTS FOR MEASURING TWO OR MORE VARIABLES NOT COVERED IN A SINGLE OTHER SUBCLASS; TARIFF METERING APPARATUS; MEASURING OR TESTING NOT OTHERWISE PROVIDED FOR
    • G01D21/00—Measuring or testing not otherwise provided for
    • G01D21/02—Measuring two or more variables by means not covered by a single other subclass
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/55—Push-based network services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/021—Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/12—Messaging; Mailboxes; Announcements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/30—Services specially adapted for particular environments, situations or purposes
    • H04W4/33—Services specially adapted for particular environments, situations or purposes for indoor environments, e.g. buildings
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/30—Services specially adapted for particular environments, situations or purposes
    • H04W4/35—Services specially adapted for particular environments, situations or purposes for the management of goods or merchandise
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/30—Services specially adapted for particular environments, situations or purposes
    • H04W4/38—Services specially adapted for particular environments, situations or purposes for collecting sensor information
    • G—PHYSICS
    • G05—CONTROLLING; REGULATING
    • G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
    • G05B2219/00—Program-control systems
    • G05B2219/20—Pc systems
    • G05B2219/26—Pc applications
    • G05B2219/2642—Domotique, domestic, home control, automation, smart house

Definitions

  • This application relates to the field of information technology, and in particular to an information push method, system and equipment for hotels.
  • the purpose of this application is to provide an information push method, system and equipment for hotels.
  • the first aspect of this application discloses an information push method for hotels, including: obtaining room detection information of a guest room, the room detection information including indoor sensor information and/or door status Information; obtain outdoor detection information at a designated location outside the guest room; determine the departure status of the occupant user of the guest room based on the room detection information and outdoor detection information; wherein, the departure status includes not-away status, short-term A leave state and a long-term leave state; according to the leave state of the staying user, an information push strategy for pushing information to the staying user of the guest room is determined.
  • the indoor sensor information is passed through a carbon dioxide sensor, a switch sensor, a button sensor, a human infrared sensor, a microwave human sensor, an ultrasonic human sensor, a temperature sensor, a vibration sensor, and a sound sensor.
  • a carbon dioxide sensor a switch sensor, a button sensor, a human infrared sensor, a microwave human sensor, an ultrasonic human sensor, a temperature sensor, a vibration sensor, and a sound sensor.
  • Pressure sensor motion detection sensor, photoelectric sensor, illuminance sensor, electrical remote control signal sensor, liquid/gas valve sensor, curtain motor motion sensor, and window magnetic sensor.
  • the door state information includes one of an inner locked state, an outer locked state, and an unlocked state.
  • the step of acquiring outdoor detection information of a designated location outside the guest room includes: acquiring an image containing a target user at a designated location outside the guest room; In a state where the target user belongs to a occupant user of the guest room, the outdoor detection information is output.
  • the method for determining that the target user belongs to the occupant user of the guest room includes: extracting the facial features of the target user from the image; combining the facial features Compare with the facial features of the registered user of the room to determine that the target user belongs to the user of the room.
  • the designated location outside the guest room includes one or more of the floor corridor, the elevator room, the elevator, the hotel lobby, and the entrance and exit of the hotel.
  • the step of obtaining the departure status of the occupant user of the room according to the room detection information and outdoor detection information includes: extracting the physical characteristics of the occupant user, and The physical features include one or more of clothing features, posture features, skin color features, hair features, gait features, and luggage features; the departure state of the staying user is determined according to the physical features.
  • the step of acquiring outdoor detection information of a designated location outside the guest room includes: acquiring wireless signals of mobile devices within a range corresponding to the designated location outside the guest room; Output the outdoor detection information in a state in which it is determined that the mobile device is associated with the guest room according to the wireless signal.
  • the range corresponding to the designated location outside the guest room includes: one or more of the hotel's floor corridor, elevator room, elevator, hotel lobby, and hotel entrances and exits;
  • the mobile device includes one or more of Wi-Fi devices, Bluetooth devices, and ZigBee devices.
  • the method further includes the step of obtaining behavior preference information of the occupant user of the guest room;
  • the step of the leaving state of the staying user includes: determining the leaving state of the staying user according to the room detection information, outdoor detection information, and the behavior preference information.
  • the method further includes the step of obtaining user event information of the occupant user of the guest room;
  • the step of the leaving state of the staying user includes: determining the leaving state of the staying user of the guest room according to the room detection information, outdoor detection information, and the user event information.
  • the method further includes: determining the power control strategy of the guest room according to the departure state of the staying user; wherein, the power control strategy includes continuous power supply, instant power failure, and delay Cut off the power, or adjust the power of the HVAC system.
  • the second aspect of the present application also provides an information push system for hotels, including: a room detection module for acquiring room detection information of a guest room, where the room detection information includes indoor sensor information and/or room door status information;
  • the outdoor detection module is used to obtain outdoor detection information at a designated location outside the guest room;
  • the room status detection module is used to determine the departure status of the occupant user in the guest room based on the room detection information and outdoor detection information;
  • the leaving state includes a non-leaving state, a short-term leaving state, and a long-term leaving state;
  • the information push module is used to determine an information push strategy for pushing information to the staying user of the guest room according to the leaving state of the staying user .
  • the room detection module includes a sensor; wherein, the sensor includes: a carbon dioxide sensor, a switch sensor, a button sensor, a human infrared sensor, a microwave human sensor, an ultrasonic human sensor, and a temperature sensor.
  • the sensor includes: a carbon dioxide sensor, a switch sensor, a button sensor, a human infrared sensor, a microwave human sensor, an ultrasonic human sensor, and a temperature sensor.
  • sensors vibration sensors, sound sensors, pressure sensors, motion detection sensors, photoelectric sensors, illuminance sensors, electrical remote control signal sensors, liquid/gas valve sensors, curtain motor motion sensors, and window magnetic sensors.
  • the door state information includes one of an inner locked state, an outer locked state, and an unlocked state.
  • the outdoor detection module is configured to obtain an image containing a target user at a designated location outside the guest room, and to determine that the target user belongs to the guest user of the guest room. In the state, output the outdoor detection information.
  • the outdoor detection module is configured to extract the facial features of the target user from the image, and compare the facial features with the registered user in the guest room Compare the facial features of to determine that the target user belongs to the user who is staying in the room.
  • the designated location outside the guest room includes one or more of the floor corridor, the elevator room, the elevator, the hotel lobby, and the entrance and exit of the hotel.
  • the room status detection module is configured to determine the check-in user's physical characteristics based on the room detection information, outdoor detection information, and the extracted physical characteristics of the check-in user Away state; wherein the physical features include one or more of clothing features, posture features, skin color features, hair features, gait features, and luggage features.
  • the outdoor detection module is further configured to obtain wireless signals of mobile devices within a range corresponding to a designated location outside the guest room, and determine the wireless signal according to the wireless signal When the mobile device is associated with the guest room, output the outdoor detection information.
  • the range corresponding to the designated location outside the guest room includes one or more of the hotel's floor corridor, elevator room, elevator interior, hotel lobby, and hotel entrances and exits;
  • the mobile equipment includes one or more of Wi-Fi equipment, Bluetooth equipment, and ZigBee equipment.
  • the second aspect of the present application further includes a preference information module, which is used to obtain the behavior preference information of the occupant user of the room; correspondingly, the room status detection module is also used to The detection information, outdoor detection information, and the behavior preference information determine the departure state of the staying user.
  • a preference information module which is used to obtain the behavior preference information of the occupant user of the room; correspondingly, the room status detection module is also used to The detection information, outdoor detection information, and the behavior preference information determine the departure state of the staying user.
  • it further includes a user order module, which is used to obtain user event information of the user who is staying in the room; correspondingly, the room status detection module is also used to The detection information, outdoor detection information, and the user event information determine the departure state of the user who is staying in the room.
  • the second aspect of the present application further includes a power control module for determining the power control strategy of the guest room according to the departure state of the staying user; wherein, the power control strategy includes continuous power supply, Immediately cut off power, delay power off, or adjust the power of the HVAC system.
  • the third aspect of the present application also provides an information push device for hotels, including: at least one sensor for acquiring room detection information of a guest room, where the room detection information includes indoor sensor information and/or room door status information; At least one outdoor detection device is used to obtain outdoor detection information at a designated location outside the guest room; a processing device, which is communicatively connected to the sensor and outdoor detection device, is used to determine the The departure status of the staying user of the guest room is used to determine an information push strategy for pushing information to the staying guest of the guest room; wherein the leaving status includes a non-leave status, a short-term departure status, and a long-term departure status.
  • the senor includes: a carbon dioxide sensor, a switch sensor, a button sensor, a human infrared sensor, a microwave human sensor, an ultrasonic human sensor, a temperature sensor, a vibration sensor, a sound sensor, and a pressure sensor , Motion detection sensor, photoelectric sensor, illuminance sensor, electrical remote control signal sensor, liquid/gas valve sensor, curtain motor motion sensor, and window magnetic sensor.
  • the outdoor detection equipment includes at least one camera device set at a designated location of the hotel.
  • the outdoor detection device includes at least one wireless access device set in a designated location of a hotel.
  • the processing device includes a computer device loaded with a hotel information management system.
  • the fourth aspect of the present application also provides a hotel information management system, including: a memory, configured to store at least one program; a processor, connected to the memory, configured to execute and implement the first aspect when running the at least one program Any of the aforementioned information push methods.
  • the fifth aspect of the present application also provides a non-transitory storage medium of a computer device, which stores at least one program, which is executed when the program is executed by a processor and implements the information pushing method as described in the first aspect.
  • the information push method, system and equipment for hotels provided in this application can comprehensively determine the departure status of the staying user by acquiring the detection information inside and outside the room, and thereby push the corresponding information to the staying user in a targeted manner.
  • the service information improves the convenience of users’ travel, dining, and car use, and provides an intelligent check-in experience.
  • FIG. 1 shows a schematic flowchart of an information pushing method in an embodiment of this application.
  • Figure 2 shows a schematic structural diagram of an information push system in an embodiment of this application.
  • FIG. 3 shows a schematic structural diagram of an information pushing device in an embodiment of this application.
  • Fig. 4 shows a schematic structural diagram of a hotel management system in an embodiment of this application.
  • A, B or C or "A, B and/or C” means "any of the following: A; B; C; A and B; A and C; B and C; A, B and C” .
  • An exception to this definition will only occur when the combination of elements, functions, steps or operations is inherently mutually exclusive in some way.
  • this application provides an information push method for hotels.
  • service information For example, push travel mode, dining location information, taxi location/subway/bus station and other information to check-in users, which improves the convenience of users' travel, dining, and car use, and provides an intelligent check-in experience.
  • the hotels include but are not limited to economic chain hotels, business hotels, luxury or star hotels, homestays, and rental apartments.
  • the hotel may also be a hotel merchant registered or settled on an OTA (Online Travel Agent, online travel agency) platform.
  • OTA Online Travel Agent, online travel agency
  • the information push method for hotel guest rooms is applied to a hotel management system.
  • the hotel management system is, for example, a computer-managed hotel that can assist the hotel in business management and control.
  • PMS Property Management System
  • the hotel management system includes at least one computer or server.
  • the computer or server of the hotel management system is installed in a hotel room, the door of the guest room, and guest rooms such as hotel corridors, elevators, and halls. It also communicates with external sensors, wireless access equipment or monitoring equipment, and also communicates with the information push system of the hotel room including the power switch.
  • the server is used to comprehensively determine the check-in by detecting the room detection information of the guest room and the outdoor detection information outside the room The leaving state of the user is used to determine the information push strategy to the staying user.
  • FIG. 1 shows a schematic flowchart of an information pushing method in an embodiment of this application.
  • the information pushing method includes the following steps:
  • S101 Acquire room detection information of a guest room, where the room detection information includes indoor sensor information and/or room door status information.
  • the information push method can be executed by processing equipment located locally or on the network according to the equipment configuration conditions of the hotel. For example, if the desktop host hardware configuration of the hotel management system is poor and the data processing speed is slow, the obtained The detection information is stored on the server on the communication network, and each detection device/equipment installed in the hotel can only perform information collection and transmission operations, and the server completes the processing and feedback; on the contrary, if the hardware configuration of the hotel's control device Preferably, the storage space is sufficient, and the information pushing method can also be executed locally and the corresponding service information can be pushed to the occupants of the guest room.
  • the server can obtain the room sensor information of the room by receiving the room sensor information detected and sent by one or more sensors installed in the room, so as to determine according to the room sensor information Whether there are people in the room.
  • the one or more sensors can communicate with the server in a wired or wireless manner, and these sensors can be connected in a networking manner, such as wireless sensor networks (Wireless Sensor Networks, WSN for short). ), another example is the way of Mesh networking. These sensors can pass Wireless HART, Zigbee ( ⁇ ), WIFI, Z-Wave, Radio Frequency Identification (RFID), CC2053, Ultra Wide Band (UWB), Near Field Communication, NFC ) And other communication protocols for communication.
  • WSN Wireless Sensor Networks
  • the senor may be associated with the room in which it is located in advance to determine the corresponding relationship between the sensor information sent by each sensor and a certain room.
  • the identification information such as device number, identification code, etc.
  • the identification information such as room number, location code, etc.
  • the sensor information and location information sent by each sensor within the signal range can be automatically searched. When the location information sent by the sensor is within the preset room location range, the sensor can be associated with the room. Receive indoor sensor information of the room.
  • the senor includes, but is not limited to: carbon dioxide sensor, switch sensor, button sensor, human infrared sensor, microwave human sensor, ultrasonic human sensor, temperature sensor, vibration sensor, sound sensor, pressure sensor, motion detection
  • sensors photoelectric sensors, illuminance sensors, electrical remote control signal sensors, liquid/gas valve sensors, curtain motor motion sensors, and window magnetic sensors.
  • the human body infrared sensor used to detect the human body can be installed on the wall and ceiling near the door in the guest room, on the ceiling above the bed and on the wall nearby, or in the bathroom, etc.;
  • the infrared sensor detects the change of the infrared spectrum in the guest room and generates a sensing signal after processing by the circuit, thereby outputting the indoor sensing information in the guest room.
  • the carbon dioxide sensor is used to detect the carbon dioxide concentration in the room. If the detected carbon dioxide concentration is higher than a preset threshold, it is determined that there is someone in the room, and the detected carbon dioxide concentration is converted into a current output signal. Thus, the indoor sensor information in the guest room is output.
  • the switch sensor is used to detect the operation of turning on or off a control switch (such as a lighting control switch) provided in a room, so as to determine whether there are people in the room, so as to obtain indoor sensor information in the room.
  • a control switch such as a lighting control switch
  • the button sensor is used to detect a pressing operation of a button provided in a room, and output indoor sensor information in the room.
  • the microwave human body sensor uses the principle of the Doppler effect to detect the movement of the biological body within the sensing range, thereby judging whether there is a person in the room, and outputting indoor sensor information in the room.
  • the ultrasonic human body sensor transmits ultrasonic signals to form reflections when the ultrasonic waves touch the human body, and converts the received reflected ultrasonic signals into electrical signals, thereby judging whether there are people in the room, and outputting the Indoor sensor information.
  • the temperature sensor is used to detect the temperature in the room, and when the detected temperature value is higher than a preset threshold, it is determined that there is someone in the room, and the room sensor information in the room is output.
  • the vibration sensor is used to detect the vibration in the room, convert the magnitude of the detected vibration force into an electrical signal, thereby judging whether there are people in the room, and output the indoor sensor information in the room .
  • the shock sensor can be installed in the door, window, cabinet door, and bed board.
  • the sound sensor is used to detect sound waves in a room and convert the sound wave signals into electrical signals to output indoor sensory information in the room.
  • the pressure sensor can be set on the door, window, cabinet door, and bedboard of the room to detect a pressure signal within a certain range.
  • the detected pressure value or pressure change rate exceeds a preset threshold
  • the pressure signal is converted into an electrical signal to output the indoor sensor information in the guest room.
  • the motion detection sensor detects the movement of the heat in the room and judges the movement of the living body, so as to output the indoor sensor information in the room.
  • the photoelectric sensor can be set on the wall at the entrance of the room, on the wall near the bedside, etc., by detecting whether the light beam is blocked, and judging whether someone passes by according to the order in which the light beam is blocked. Output the indoor sensor information in the guest room.
  • the illuminance sensor is used to detect the illuminance change in the room, and when the illuminance change rate exceeds a preset threshold, it is determined whether there is anyone in the room, and the indoor sensor information in the room is output.
  • the electrical appliance remote control signal sensor is used to detect the remote control signal generated by turning on or off the remote control device of the electrical appliance in the room (for example, the remote control of the air conditioner, the remote control of the TV, the remote control of the electric curtain, etc.), so as to determine the room. Whether anyone exists in the room to obtain indoor sensor information in the guest room.
  • the liquid/gas valve sensor detects the pressure, pressure difference, or pressure change rate of the liquid/gas valve installed in the room to determine whether there is anyone, so as to obtain indoor sensor information in the guest room.
  • the curtain motor motion sensor is used to detect the state of the motor set at the window position, and determine whether there is anyone when the motor state changes, so as to obtain indoor sensor information in the guest room.
  • the window magnetism sensor is used to detect the window magnetism state set at the window position, and when the window magnetism state changes, it is judged whether there is a person, so as to obtain the indoor sensor information in the guest room.
  • each of the sensors may be separately arranged in each area in the guest room, or each of the sensors may also be integratedly arranged in existing devices/equipment.
  • the human body infrared sensor may be set in or near an existing card power-taking switch in a traditional hotel, and the indoor sensor information can be obtained by detecting changes in the infrared spectrum.
  • the switch sensor may be set in an existing smart switch panel, and the indoor sensor information can be acquired according to the touch operation of the user who stays in the room on the smart switch panel.
  • the server may also obtain the room sensor information of the guest room by receiving the sensor information sent by the sensor set at the door position of the guest room.
  • the door status information includes sensor information sent by a door magnet system installed on the inner side of the door.
  • the door sensor system includes a door sensor switch, a door sensor sensor, etc.; the door sensor system generates a door switch signal by detecting the opening action of the door, and sends the door status information after circuit processing.
  • the state information of the house door includes an open state of the house door and a closed state of the house door.
  • the door status information further includes sensor information sent by a sensor set at the door lock position.
  • the sensor arranged at the door lock position can determine the locked state of the door according to the detected states of the bolt, the anti-lock knob, and the door handle, so as to determine whether there are people in the guest room.
  • the locked state includes an inner locked state (that is, locked in the room), an outer locked state (that is, locked out of the room), and an unlocked state.
  • the door status information further includes sensor information sent by sensors arranged on the inner and outer handles of the door. Locked inside the room) or locked outside (that is, locked outside the room).
  • the types and numbers of sensors in each guest room can be adjusted accordingly according to the requirements for detection accuracy, safety guarantee, and equipment cost.
  • the server can also simultaneously obtain the indoor sensor information and door status information sent by the sensors in the guest room, so as to ensure the accuracy of the room detection information of the guest room, and it can be used for the guest room.
  • Check-in users provide a better check-in experience.
  • the door status information has been in the door open state for a period of time, and the sensors in the room have been detected during this period, it is determined that there are people in the room based on the room detection information of the room. exist.
  • the door status information is always in the closed state of the door, and the locked state of the door is in the locked state, if the sensors in the room detect the presence of someone, it is determined that the person in the room has not left. .
  • the door status information is always in the closed state of the door, and the locked state of the door is the external locked state, if the sensors in the room detect the presence of someone, it is determined that there is still someone in the room;
  • the door status information is always in the closed state of the door, and the locked state of the door is the external locked state, if the sensors in the room cannot detect the presence of any person, it is determined that the person in the room has left.
  • S102 Acquire outdoor detection information at a designated location outside the guest room.
  • the server receives outdoor detection information sent by one or more detection devices installed outside the guest room.
  • the detection device includes a camera device (including a video camera, an integrated optical system or a charge-coupled element (Charge Coupled Device (CCD) chip camera module, and integrated optical system and complementary Metal-Oxide-Semiconductor (Complementary Metal-Oxide-Semiconductor, CMOS) chip camera module, etc.), and a wireless interface for detecting wireless signals of mobile devices Into the equipment, etc.
  • a camera device including a video camera, an integrated optical system or a charge-coupled element (Charge Coupled Device (CCD) chip camera module, and integrated optical system and complementary Metal-Oxide-Semiconductor (Complementary Metal-Oxide-Semiconductor, CMOS) chip camera module, etc.
  • CMOS complementary Metal-Oxide-Semiconductor
  • the designated location may be set in an area that the check-in user must pass through or a frequent travel area.
  • it includes one or more of floor corridors, elevator rooms, elevator interiors, hotel lobby, and hotel entrances and exits.
  • existing hotels often install monitoring equipment (such as surveillance cameras) at one or more of the designated locations for real-time monitoring of various areas in the hotel. Therefore, in some embodiments, existing monitoring equipment may be used to shoot images or videos containing people coming and going to obtain the outdoor detection information.
  • monitoring equipment such as surveillance cameras
  • the step of the camera device acquiring outdoor detection information of a designated location outside the guest room includes:
  • S1021 Acquire an image containing the target user at a designated location outside the guest room.
  • the camera device may use image recognition technology to preprocess the captured image frame sequence or video, eliminate image frames in which no person is detected, and obtain a single image frame or image frame sequence in which a person is detected.
  • the image recognition technology is used to determine whether the target user in the image is the occupant user of the room.
  • the detection device set outside the room has detected the The check-in user, in this case, output the outdoor detection information to indicate the room where the check-in user left.
  • the server may also obtain the physical characteristics of the target user to further confirm whether the target user is a staying user.
  • the physical features include at least one or a combination of the following: static features such as clothing features, facial features, skin color features, hair features, and luggage features used to identify carried items, as well as physical features, gait features, etc. Dynamic characteristics. For example, the server compares the five sense features, hair features, and skin color features of the target user in the acquired images one by one according to the pre-associated five sense features, hair features, and skin color features of the staying user to determine the Whether the target user belongs to the check-in user.
  • the physical features of the target user include static features and dynamic features such as color features, texture features, shape features, and spatial relationship features, which can be used to indicate the visual features presented by the target user in static and dynamic states, and It can be embodied as a quantifiable template such as coordinates, vectors, and RGB values for comparison.
  • the physical features include the natural physical features of the target user, such as externally visible features such as face, body shape, height, and posture of the human body in different states, as well as replaceable features such as the user's clothing or carrying objects.
  • the clothing features are the overall clothing features of the target user, including full body clothing such as tops, trousers, and footwear, as well as personal details such as scarves, etc.
  • the clothing features include clothing shape features, color features, texture features, and the like.
  • the clothing feature is replaceable, that is, the clothing feature is changed due to the target user's clothing, and has timeliness.
  • the permission of the target user’s clothing feature has a certain timeliness; for example, in the permission rule corresponding to the target user’s clothing feature, the feature acquisition time is taken as the starting point, and after a set time interval has elapsed After that, the authority corresponding to the clothing feature of the target user is reduced.
  • the clothing feature of the target user is associated with other physical features such as the user's posture feature, skin color feature, etc., and the clothing feature is not used as an independent physical feature to determine user authority. As one of the physical characteristics, it is used to identify target users in different scenarios.
  • the posture feature is the visible contour feature of the target user at different shooting angles, that is, the position of the key points of the body and the spatial position relationship between the key points, and the bone key point information obtained by analysis, and the posture feature corresponds to
  • the feature map template can be used to distinguish target users with different physical parameters such as height, shape, and body posture.
  • the visible features of the shape include local features, global features, and contour features in image processing.
  • the bone key point information is obtained through the action recognition of the human body posture.
  • image features are extracted from a single image, and optical flow trajectory information between frames is extracted from multiple images. Information and optical flow trajectory information to obtain the recognition of the action.
  • the image of the target user acquired by the server is a visible light image and a depth map
  • the key point information of the human skeleton is obtained through the depth information of the depth map and the shape information of the visible light image, so as to obtain the posture characteristics of the human body.
  • the image of the target user acquired by the server is an RGBD image, and the corresponding posture feature is obtained by processing the RGBD image.
  • the skin color feature mainly includes the color feature and texture feature of the skin of the target user.
  • the skin color feature may be used as one of the judgment conditions for identifying the target user's identity.
  • the skin color feature of the target user is data formed by quantizing skin color in an image of the target user obtained by a camera device.
  • the skin color may be expressed as an RGB value
  • the skin color feature value may be expressed as a numerical value distribution in the naked skin area of the target user; for the same target user, the skin color characteristic may be expressed as different values in different naked areas.
  • the facial skin color value of the target user is different from the hand skin color value
  • the skin color feature value in the face or hand area may also be unevenly distributed, for example, the skin color value of the forehead and cheeks are different.
  • the hair features include the hairstyle and hair color features of the target user, which can be specifically expressed as the feature vector of the positional relationship between the key point position coordinates and the key point of the target user's hair, as well as the color characteristics and hair color of different hair regions. Texture characteristics of texture.
  • the feature template formed by the hair feature is obtained from the hair part of the target user under at least one shooting angle.
  • the gait feature is obtained based on the analysis of the motion state of the target user.
  • different individuals correspond to different gait features, such as the strength of the target user’s muscles, the length of tendons and bones, bone density, visual acuity, and coordination ability.
  • Factors such as individual-specific physiological conditions or walking habits, such as experience, weight, center of gravity, degree of muscle or bone damage, etc., affect different individuals’ posture laws during walking.
  • the gait feature can characterize the body shape of the target user, such as the physical features such as height, leg bones, muscles, joints, and the walking posture, and thus the identity recognition can be compared based on the body shape parameter and the walking posture and the gait feature template.
  • the gait feature is obtained by monitoring and shooting a video of the target user, or obtained from multiple images of the target user walking, and the analysis is mainly based on the law of human joints in motion in the video or image.
  • the gait feature is obtained, and a gait template that can be used for the identification of the target user is formed.
  • the gait feature is obtained based on a gait energy image (GEI), the position of a pedestrian is detected in a frame image containing the target user, and the target is segmented to obtain a pedestrian mask or a pedestrian contour, and set the geometry Fixed points or geometric centers are used to align the images, and then the masks of different frames of images are added and averaged to obtain the gait energy map.
  • GEI gait energy image
  • the baggage feature is the feature of the luggage, packaging, backpack, etc. carried by the target user during identity verification.
  • the bag feature is mainly used to associate with the rest of the physical features of the target user, and different types of physical features are used together as an authentication condition for subsequent identification of the target user.
  • the bag features include shape features, color features, and texture features of the carrying object. Based on the target user image obtained by the server, feature extraction is performed on the baggage type of the target user to form a bag type feature template associated with the target user.
  • it further includes the step of storing and marking the acquired physical characteristics of the target user in a database.
  • the acquired physical features are multiple, the multiple physical features are related to each other or have the same identification information to ensure that for the same target user, different types of physical features stored in the database belong to the same user.
  • one or more occupants of the guest room are associated with their human body image information in advance.
  • the one or more check-in users must check in at the front desk before checking in, and their human body image information (such as facial recognition information) captured by the camera at the front desk, and stored in the associated database Search and query the image data of the occupant user, and when it is verified that the captured human body image information and the image data in the database are the same person, the identification information of the guest room is associated with the occupant user and the image information of the human body.
  • the method of determining that the target user belongs to the occupant user of the room includes: extracting the facial features of the target user from the image, and comparing the facial features with those of the registered guest room.
  • the facial features of the check-in user are compared to determine that the target user belongs to the check-in user of the guest room.
  • the facial features of the target user in the image can be extracted by a feature extraction algorithm.
  • the feature extraction algorithms include, but are not limited to: methods based on geometric features, methods based on template matching, face recognition methods based on wavelet theory, methods based on support vector machines, methods based on artificial neural networks, and the like.
  • the feature data (such as the distance between feature points, etc.) is obtained according to the description of the facial organ morphology and the distance between the organs in the image, and the geometric description of the structural relationship between the parts is taken as the facial feature, and then all The acquired feature data is compared with the facial features of the registered user of the room. When the similarity threshold between the acquired feature data and the registered facial features exceeds the set threshold, it is determined that the target user belongs to the guest room. Check-in users.
  • the server captures the human body image through a camera set outdoors, for example, in a corridor, and the server uploads the human body image to a cloud server for comparison through a wired or wireless network, and receives the human body image.
  • the comparison result fed back by the cloud server is used to determine whether the human body image is the target user, and then it is determined that the target user belongs to the occupant user of the guest room.
  • the server may also complete the comparison work locally.
  • the cloud server is, for example, a server based on a cloud architecture, including a public cloud (Public Cloud) server and a private cloud (Private Cloud) server, where the public or private cloud server includes Software-as -a-Service (Software as a Service, SaaS), Platform-as-a-Service (Platform as a Service, PaaS) and Infrastructure-as-a-Service (Infrastructure as a Service, IaaS), etc.
  • the private cloud service terminal is, for example, Meituan cloud computing service platform, Facebook cloud computing service platform, Amazon cloud computing service platform, Baidu cloud computing platform, Tencent cloud computing platform, etc.
  • the server can also be composed of distributed or centralized server clusters.
  • the server cluster is composed of at least one physical server.
  • Each physical server is configured with multiple virtual servers, each virtual server runs at least one functional module in the hotel information management server, and each virtual server communicates through a network.
  • the step of obtaining outdoor detection information of a designated location outside the guest room includes:
  • S1021' Acquire wireless signals of mobile devices within a range corresponding to a designated location outside the guest room.
  • the server receives wireless signals from mobile devices within a certain range nearby that are detected and sent by the wireless access device.
  • the wireless access device includes one or more of a Wi-Fi device, a Bluetooth device, and a ZigBee device.
  • the wireless access device can be set in the necessary area or frequently-traffic area of the check-in user, for example, set in one or more of the hotel's floor corridors, elevator rooms, elevators, hotel lobby, and hotel entrances and exits, and detect Whether there are wireless signals from mobile devices in a certain range around.
  • the wireless access device acquires a wireless signal sent by a mobile device, it is determined whether the mobile device is associated with a user who stays in the room. That is, the range corresponding to the designated location outside the guest room includes one or more of the hotel's floor corridor, elevator room, elevator, hotel lobby, and hotel entrances and exits.
  • the mobile device of the staying user may be pre-associated with the guest room by connecting to Wi-Fi, Bluetooth, or registering.
  • the check-in user makes a check-in reservation on the room reservation platform provided by the hotel
  • the check-in user ’s identity information (such as name, mobile phone number, ID number, etc.) and the mobile device used to perform the current reservation operation will be included.
  • the identification information for example, Internet Protocol (IP) address, Media Access Control (MAC) address, etc.
  • IP Internet Protocol
  • MAC Media Access Control
  • the wireless access device obtains the The IP address or physical address of the mobile device, and the physical address of the mobile device is associated with the identification information of the check-in user and the corresponding guest room.
  • the wireless access device may obtain the identification information of the mobile device connected within the communication range through the Address Resolution Protocol (ARP), and according to the location information of the mobile device and the location information of the guest room The comparison is performed, and if the location information is consistent, the mobile device is associated with the guest room.
  • ARP Address Resolution Protocol
  • the user's mobile device is associated with the guest room through an electronic room card.
  • the electronic room card can overcome the shortcomings of using the physical electromagnetic room door card in related technologies, such as being difficult to carry, easy to lose, and easy to damage, and is convenient for users to use and hotel management, improve hotel management efficiency and save costs.
  • the two-dimensional code identification can be submitted to the guest room two-dimensional code controller to realize the association with the guest room, where the two-dimensional code identification includes electronic room card information and mobile device identification information.
  • the mobile device identification information is at least one of Wi-Fi information and Bluetooth information.
  • the guest room QR code controller includes a QR code reader, a memory, a memory controller, one or more processing units (CPU), peripheral interfaces and other components. Communication bus or signal line for communication.
  • the guest room QR code controller may further include audio circuits, speakers, microphones, input/output subsystems, and display screens.
  • the guest room two-dimensional code controller is in communication connection with the guest room control system and the guest room door lock in the guest room.
  • the communication connection between the two-dimensional code controller of the guest room and the guest room control system and the guest room door lock in the guest room can be wired communication connection or wireless communication connection.
  • the guest room QR code controller can access a wireless network based on a communication standard, such as Wi-Fi, 433M wireless network, 3G, 4G, 5G, or a combination thereof.
  • the guest room two-dimensional code controller may also use a near field communication (NFC) module, a Bluetooth module, a Zigbee module, or a combination thereof to facilitate short-range communication.
  • NFC near field communication
  • each guest room QR code controller is associated with a corresponding guest room, and the guest room QR code controller can be configured on the side of the door of the guest room, and the guest room QR code controller is connected to the guest room. Guest room control system and room door lock communication connection.
  • one guest room QR code controller may be associated with at least two guest rooms.
  • the guest room QR code controller may be configured on a wall between two doors of two adjacent guest rooms.
  • the guest room two-dimensional code controller is communicatively connected with the guest room control systems and the guest room door locks of the two adjacent guest rooms.
  • the two-dimensional code identification is generated based on the electronic room card information and the identification information of the mobile device through an application program loaded in the mobile device.
  • the electronic room card information is generated and sent to the mobile device of the user through identity verification of the user and after passing the identity verification based on the user's identity information and room information.
  • the electronic room card can be generated by the processing device at the service counter of the hotel lobby.
  • the steps include, for example, the processing device generates an electronic room card based on the user's identity information and room information, and transfers the electronic room card to the electronic room card.
  • the room card information is sent to the user's mobile device.
  • the electronic room card generated by the processing device based on the user's identity information and room information can be generated by a room card authorization application loaded on the processing device, and the room information can be, for example, identification information used to uniquely characterize the room to be checked in, for example, A string of identification codes.
  • the electronic room card is generated by the processing equipment at the service desk in the hotel lobby, which has the advantages of fast and efficient, and the loaded room card authorization application is limited to the hotel's own use.
  • the program system is simple and easy to develop, and can be flexibly adjusted according to the hotel's own characteristics.
  • an electronic room card can also be generated through a self-service registration device, and the steps may include: generating an electronic room card by the self-service registration device based on the user’s identity information and room information, The electronic room card information is sent to the user's mobile device.
  • the electronic room card generated by the self-service registration device based on the user's identity information and room information can be generated by a room card authorization application loaded on the self-service registration device, and the room information can be, for example, an identifier that uniquely characterizes the room to be checked in.
  • the information is, for example, a string of identification codes.
  • the electronic room card generated by the self-service registration device has the advantages of fast and efficient, and the loaded room card authorization application is limited to the hotel's own use, the program system is simple and easy to develop, and can be flexibly adjusted according to the hotel's own characteristics.
  • an electronic room card can also be generated through a cloud information management system, and the steps may include: generating an electronic room card by the cloud information management system based on the user's identity information and room information, and the electronic room card The electronic room card information is sent to the user's mobile device.
  • the information management system in the cloud generates an electronic room card based on the user's identity information and room information, which can be generated by a room card authorization application loaded in the information management system in the cloud.
  • the room information can be, for example, used to uniquely characterize the room to be checked in.
  • the identification information is, for example, a string of identification codes.
  • the identification code may include multiple parts.
  • the identification code may include at least two parts AAAA.BBBB, where AAAA is used as a hotel number to represent a hotel, and BBBB is used as a guest room number to represent a guest room.
  • the mobile device identification information of the mobile device After associating the electronic room card information and mobile device identification information in the QR code identification with the guest room, the mobile device identification information of the mobile device can be obtained and then the associated guest room can be determined, so as to detect the mobile device's Wireless access status.
  • S1022' output the outdoor detection information when it is determined according to the wireless signal that the mobile device is associated with the guest room.
  • the server determines whether the mobile device is associated with the staying user according to the address information, signal strength, location information, etc. contained in the wireless signal.
  • the wireless access device detects that the staying user has left the guest room and moved to at least one of the designated locations outside the guest room, thereby outputting the outdoor detection information to indicate all It is stated that the check-in user has indeed left the guest room.
  • the departure status includes a non-leaved state, a short-term away state, and a long-term away state;
  • the non-leaved state The state indicates that the staying user has not left the room;
  • the short-term leave state indicates that the staying user temporarily leaves the room and returns to the room for a preset period of time;
  • the long-term leaving state indicates that the staying user has left the room for a long time , Or the check-in user checks out.
  • the preset duration can be set according to the requirements of the actual scene, for example, it can be set to 10 minutes, 30 minutes, 1 hour, and so on.
  • the server judges whether there is a person in the room according to the room detection information, and judges whether the user staying in the room has left the room according to the outdoor detection information, thereby comprehensively judging the departure status of the staying user in the room.
  • the judgment may include the following situations: 1) The There are multiple occupants in the room, and not all occupants leave the room; 2) The room has only one occupant and leaves the room, but there are temporary outsiders in the room; etc. In these cases, it is determined that the leaving state of the occupant user of the room is the non-leaved state.
  • the departure status of the occupant user of the guest room may be obtained according to the physical characteristics of the occupant user.
  • the steps include:
  • the physical features of the guest user are extracted using image recognition technology.
  • the physical characteristics of the check-in user include at least one or a combination of the following: static characteristics such as clothing characteristics, facial features, skin color characteristics, hair characteristics, and baggage characteristics used to identify carried items, as well as static characteristics such as physical characteristics, steps, etc. Dynamic features such as state features.
  • S122 Judging the departure status of the staying user according to the physical characteristics, so as to determine an information push strategy to the staying user of the guest room according to the leaving status.
  • the staying user is away for a long time or for a short time, so as to determine an information push strategy to the staying user of the guest room according to the leaving state.
  • the door sensor sensor of a guest room detects someone entering and leaving the room (for example, the door sensor is closed after the status of the door sensor is changed). For a period of time thereafter, the sensor in the room does not detect the presence of anyone, and it is outside the guest room. An image of the occupant of the room is captured at a designated location. Through feature extraction of the image, it is recognized that the resident user’s dress is short-sleeved, wearing slippers, or does not carry backpack/luggage, etc., then it is determined that the occupant may be away for a short time, that is, the occupancy The user's away state is a short-term away state.
  • the door sensor sensor of a guest room detects someone entering and leaving the room (for example, the door sensor is closed after the status of the door sensor is changed). For a period of time thereafter, the sensor in the room does not detect the presence of someone, and is designated outside the guest room.
  • Location shooting obtains an image containing the occupant user of the room. Through feature extraction of the image, it is recognized that the attire of the staying user is formal wear and carrying a backpack/luggage, then it is determined that the staying user may be away for a long time, that is, the staying user's leaving state is a long-term away state .
  • the departure status of the staying user may also be determined in combination with season and weather information, that is, it is determined whether the staying user is away for a long time or for a short time. For example, in winter, due to the low outdoor temperature, if it is detected that the occupant wears short sleeves, it is determined that the occupant may go out temporarily or only perform activities in the hotel indoor area, thereby determining the occupancy of the occupant The away state is a short-term away state. For another example, in winter, due to the low outdoor temperature, if it is detected that the staying user is wearing an outdoor state, it is determined that the staying user may go out for a long time, thereby determining that the staying user's away state is a long-term away state .
  • S104 Determine an information push strategy to the user who stays in the guest room according to the departure state of the user who stays in the room.
  • the server pushes related service information to the mobile device of the staying user according to the departure status of the staying user in the guest room, so as to provide the staying user with a more convenient and humanized service experience.
  • the service information includes but is not limited to: live service information including weather conditions, road traffic conditions, or real-time news, including entertainment service information such as food, shopping malls, or tourist attractions, or including Internet Car-hailing reservation service, airplane/high-speed rail/motor car travel reservation service, or other reservation service information.
  • the server may push to its mobile device by means of SMS, pop-up window, etc. to remind the user to pay attention to the current weather conditions, or push the user’s current nearby roads within 3 kilometers. Traffic congestion to remind users to travel off-peak.
  • the method further includes the step of obtaining behavior preference information of the occupant user of the room; correspondingly, according to the room detection information and outdoor detection information, the departure state of the occupant user of the guest room is determined, and the information to the guest
  • the steps of the information push strategy of the occupant user of the guest room include: determining the departure status of the occupant user according to the room detection information, outdoor detection information, and the behavior preference information, so as to determine the status of the guest room according to the departure status. Information push strategy for staying users.
  • the behavioral preference information of the check-in user includes but is not limited to: scenic spot related information (such as scenic spot location, scenic spot introduction, ticket purchase time, scenic opening time, and ticket price information), catering related information (such as personal dietary preferences) , Introduction of local characteristics, restaurant location, restaurant rating, and reservation method, etc.).
  • the server may obtain the behavior preference information of the application (for example, application (APP), applet, etc.) loaded in the mobile device pre-registered or stored by the staying user. This determines the information push strategy to the occupant users of the room.
  • the application for example, application (APP), applet, etc.
  • the check-in user can be pushed to nearby takeaway information and restaurants based on the check-in user’s dietary preferences. Information etc.
  • the server may also obtain user event information of the occupant user of the room; correspondingly, the check-in information of the room and the outdoor detection information determine the departure status of the occupant user of the room, and determine the information to the guest room.
  • the steps of the information push strategy of the check-in user include: determining the departure status of the check-in user of the guest room according to the room detection information, outdoor detection information, and the user event information; Information push strategy for guest room occupants.
  • the server may also comprehensively determine the departure status of the staying user based on the event information pre-associated with the staying user, and then according to the received room detection information and outdoor detection information.
  • the departure status of the staying user may indicate the occupancy status of the guest room in which the staying user is staying; when the departure status of the staying user is not-away status and short-term departure status, the corresponding occupancy status of the guest room is occupied status ; When the leaving state of the staying user is a long-term state, the occupancy state of the corresponding guest room is an unoccupied state.
  • the event information includes travel information (for example, order information such as airplane/high-speed rail/motor train/train, online car-hailing/taxi reservation information, etc.), order information (for example, restaurant reservation information, ticket reservation information, takeaway order information, etc.) One or more of.
  • travel information for example, order information such as airplane/high-speed rail/motor train/train, online car-hailing/taxi reservation information, etc.
  • order information for example, restaurant reservation information, ticket reservation information, takeaway order information, etc.
  • it further includes the step of pushing service information to the mobile device of the user who is staying in the guest room according to the travel information and/or order information.
  • the server may also push service information to the mobile device of the user who stays in the guest room according to the event information of the user who stays in the room. For example, if the server obtains that the check-in user has booked a taxi order from the hotel to the restaurant at 3 in the afternoon, it can push the weather conditions and traffic congestion in the afternoon to their mobile devices.
  • the order information may be predetermined through the user's mobile device or other similar methods.
  • the mobile device can be loaded with an APP application or an electronic device with web/website access capabilities, where the APP application includes traditional applications that need to be installed separately, as well as those that do not need to be downloaded or installed.
  • Ready-to-use applet applications (such as WeChat applet, Alipay applet, etc.).
  • the server may also determine the power control strategy for the guest room according to the departure state of the staying user.
  • the power control strategy includes continuous power supply, immediate power off, delayed power off, or adjustment of the power of the HVAC system.
  • the power control strategy is to continuously supply power to the guest room.
  • the server determines that the staying user’s leaving state is the long-term leave state, it means that no one exists in the guest room.
  • the power control strategy includes: instantaneous power off and delay of the guest room.
  • Cut off the power or adjust the power of the HVAC system Heating, Ventilation, Air-conditioning and Cooling
  • control the light controller in the room to turn off the light or reduce the brightness of the light
  • the system can turn off the heating system and the air-conditioning system, or adjust it to an energy-saving mode to save energy.
  • the power of the guest room is controlled and managed according to different power control strategies.
  • the corresponding power control can be performed in time after the check-in user leaves the room to improve energy utilization efficiency and save energy.
  • it also provides users with a more intelligent check-in experience.
  • the information push method provided in this application for hotels uses the detection information inside and outside the room to comprehensively determine the departure status of the staying user, thereby pushing the corresponding service information to the staying user in a targeted manner, which improves the user’s travel,
  • the convenience of dining and car use provides an intelligent check-in experience.
  • FIG. 2 shows a schematic structural diagram of an information push system in an embodiment of this application.
  • the information push system 2 includes a room detection module 201, an outdoor detection module 202, a room status detection module 203, and an information push module 204.
  • the room detection module 201 is used to obtain room detection information of a guest room, and the room detection information includes indoor sensor information and/or room door status information.
  • the room detection module 201 may receive and send indoor sensor information detected by one or more sensors installed in the guest room to obtain the room sensor information of the guest room, so as to obtain the room sensor information of the guest room according to The room sensor information is used to determine whether there are people in the room.
  • the one or more sensors can communicate with the room detection module 201 in a wired or wireless manner, and these sensors can be connected in a networking manner, such as a wireless sensor network (Wireless Sensor Network). Networks, WSN for short), another example is the way of Mesh networking.
  • WSN Wireless Sensor Network
  • These sensors can communicate through communication protocols such as WirelessHART, Zigbee, WIFI, Z-Wave, RFID, CC2053, UWB, and NFC.
  • the senor includes, but is not limited to: carbon dioxide sensor, switch sensor, button sensor, human infrared sensor, microwave human sensor, ultrasonic human sensor, temperature sensor, vibration sensor, sound sensor, pressure sensor, motion detection
  • sensors photoelectric sensors, illuminance sensors, electrical remote control signal sensors, liquid/gas valve sensors, curtain motor motion sensors, and window magnetic sensors.
  • the room detection module 201 can also obtain the room sensor information of the room by receiving the sensor information sent by the sensor set at the door position of the room.
  • the room detection module 201 can also simultaneously obtain the room sensor information and the room door status information sent by the sensors in the guest room, thereby ensuring the accuracy of the room detection information of the guest room, and can provide The occupants of the guest rooms provide a better check-in experience.
  • the outdoor detection module 202 is used to obtain outdoor detection information of a designated location outside the guest room.
  • the outdoor detection module 202 receives outdoor detection information sent by one or more detection devices installed outside the guest room.
  • the outdoor detection module 202 extracts the facial features of the target user from the image, and compares the facial features with the facial features of the registered user of the guest room to determine the The target user belongs to the check-in user of the guest room.
  • the outdoor detection module 202 is installed outdoors. Of course, in another embodiment, the outdoor detection module 202 may also perform the comparison work locally.
  • the outdoor detection module 202 includes a wireless access device for acquiring wireless signals of a mobile device within a designated location outside the guest room, and determining the relationship between the mobile device and the mobile device based on the wireless signal. In a state where the guest room is associated, the outdoor detection information is output.
  • the outdoor detection module 202 receives wireless signals of mobile devices within a certain range nearby that are detected and sent by the wireless access device.
  • the room status detection module 203 is used to determine the departure status of the occupants of the guest room based on the room detection information and outdoor detection information; wherein, the departure status includes a non-leave status, a short-term departure status, and a long-term departure status. Leave state.
  • the room status detection module 203 judges whether there are people in the room according to the room detection information, and judges whether the occupant of the room has left the room according to the outdoor detection information, thereby comprehensively judging the departure of the occupant user of the room state.
  • the information push module 204 is configured to determine an information push strategy for pushing information to the staying user in the guest room according to the departure status of the staying user.
  • the information push module 204 may also push service information to the mobile device of the occupant user of the guest room according to the physical characteristics, so as to provide the occupant user with a more humanized service experience.
  • the information push module that pushes according to travel information and/or order information and the information push module that pushes according to the physical characteristics can be the same information push module, or can be set as two independent information push modules according to their functions. Module.
  • the system further includes a power control module for determining a power control strategy for the guest room according to the departure state of the staying user; wherein, the power control strategy includes continuous power supply and instant power-off , Delay power off, or adjust the power of the HAVC system.
  • the information push system for hotel rooms provided by the embodiments of this application is used to implement the information push method for hotel rooms provided by the embodiment shown in FIG. 1 of this application, and has functional modules corresponding to the method.
  • the implementation principle and technical effect are similar, and will not be repeated here.
  • the embodiment of the present application also provides an information push device used in a hotel.
  • FIG. 3 shows a schematic structural diagram of an information pushing device in an embodiment of this application.
  • the information pushing device 3 includes at least one sensor 301, at least one outdoor detection device 302, and a processing device 303.
  • the at least one sensor 301 is used to obtain room detection information of a guest room, and the room detection information includes indoor sensor information and/or room door status information.
  • the at least one outdoor detection device 302 is used to obtain outdoor detection information of a designated location outside the guest room.
  • the processing device 303 is communicatively connected to the sensor and the outdoor detection device, and is used to determine the departure status of the occupant user in the room according to the room detection information and outdoor detection information, so as to determine the information of the occupant user in the room Push strategy; wherein, the leaving state includes an unleaved state, a short-term away state, and a long-term away state.
  • the leaving state includes an unleaved state, a short-term away state, and a long-term away state.
  • the processing device includes a computer device loaded with a hotel management system.
  • the computer device may be any computing device with mathematical and logical operations and data processing capabilities, including but not limited to: personal computer equipment, single server, server cluster, distributed server, cloud server, etc.
  • the cloud server may be a cloud computing platform provided by a cloud computing provider.
  • the types of the cloud server include but are not limited to: Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) , And Infrastructure-as-a-Service (IaaS).
  • the types of the cloud server include but are not limited to: public cloud (Public Cloud) server, private cloud (Private Cloud) server, and hybrid cloud (Hybrid Cloud) server, etc.
  • the public cloud server is, for example, Amazon's elastic computing cloud (Amazon EC2), IBM's Blue Cloud, Google's AppEngine, and Windows' Azure service platform, etc.; the private cloud server For example, Meituan cloud computing platform, Facebook cloud computing service platform, Amazon (Amazon) cloud computing service platform, Baidu cloud computing platform, and Tencent cloud computing platform, etc.
  • Amazon's elastic computing cloud Amazon EC2
  • IBM's Blue Cloud IBM's Blue Cloud
  • Google's AppEngine and Windows' Azure service platform
  • the private cloud server For example, Meituan cloud computing platform, Facebook cloud computing service platform, Amazon (Amazon) cloud computing service platform, Baidu cloud computing platform, and Tencent cloud computing platform, etc.
  • the senor includes: carbon dioxide sensor, switch sensor, button sensor, human infrared sensor, microwave human sensor, ultrasonic human sensor, temperature sensor, vibration sensor, sound sensor, pressure sensor, motion detection sensor, photoelectric One or more of sensors, illuminance sensors, electrical remote control signal sensors, liquid/gas valve sensors, curtain motor motion sensors, and window magnetic sensors.
  • the outdoor detection equipment includes at least one camera set at a designated location of the hotel.
  • the camera device includes a video camera, a camera module integrated with an optical system or a CCD chip, and a camera module integrated with an optical system and a CMOS chip, etc.
  • the captured image frame sequence or video is preprocessed by using image recognition technology to eliminate An image frame in which a person is not detected, thereby obtaining a single image frame or a sequence of image frames in which a person is detected.
  • the outdoor detection device includes at least one wireless access device set in a designated location of the hotel.
  • the wireless access device includes one or more of Wi-Fi devices, Bluetooth devices, or ZigBee devices.
  • the camera device and the wireless access device can be set in the necessary area or frequently-traffic area of the check-in user, for example, set in one of the hotel's floor corridors, elevator rooms, elevators, hotel lobby, and hotel entrances or exits. Multiple.
  • the embodiment of the present application also provides a hotel management system.
  • FIG. 4 shows a schematic structural diagram of a hotel management system in an embodiment of this application.
  • the hotel management system 4 includes a memory 401 and a processor 402. It is easy to understand that the hotel management system can be implemented by including software and hardware in computer equipment.
  • the computer device may be any computing device with mathematical and logical operations and data processing capabilities, including but not limited to: personal computer equipment, single server, server cluster, distributed server, cloud server, etc.
  • the hotel management system is, for example, a hotel PMS (Property Management System, property management system) system capable of assisting the hotel in business management and control of computer management.
  • the hotel management system includes at least one computer or server.
  • the computer or server of the hotel management system is installed in a hotel room, on the door of the guest room, and, for example, hotel corridors, elevators, halls, etc. Communication with sensors, wireless access devices or monitoring equipment outside the guest room, as well as with the information push device of the hotel guest room including the power switch.
  • the computer or server is used to detect the guest room detection information of the guest room and outdoor detection outside the guest room. Information, comprehensively judge the departure status of the occupants of the guest room to determine the power management strategy of the guest room.
  • the hotel management system may also be in communication connection with an information management service system in the cloud, and the server may be arranged on one or more physical servers according to various factors such as functions and loads.
  • the server end may be composed of servers based on a cloud architecture.
  • a server based on a cloud architecture includes a public cloud (Public Cloud) server and a private cloud (Private Cloud) server.
  • the public or private cloud server includes Software-as-a-Service (Software-as-a-Service, SaaS).
  • the private cloud service terminal is, for example, Meituan cloud computing service platform, Facebook cloud computing service platform, Amazon cloud computing service platform, Baidu cloud computing platform, Tencent cloud computing platform, etc.
  • the server can also be composed of distributed or centralized server clusters.
  • the server cluster is composed of at least one physical server.
  • Each physical server is configured with multiple virtual servers, each virtual server runs at least one functional module in the hotel information management service system, and each virtual server communicates through a network.
  • the storage 401 is, for example, a network-attached storage accessed via a radio frequency (RF) circuit or an external port and a communication network, where the communication network may be the Internet, one or more intranets, or a local area network. , WAN, storage local area network, etc., or a suitable combination thereof.
  • the memory controller can control access to the memory by other components of the device, such as the CPU and peripheral interfaces.
  • the memory optionally includes a high-speed random access memory, and optionally also includes a non-volatile memory, such as one or more magnetic disk storage devices, flash memory devices, or other non-volatile solid-state memory devices. Access to the memory by other components of the device, such as the CPU and peripheral interfaces, is optionally controlled by the memory controller.
  • the memory 401 may also include a volatile memory (Volatile Memory), such as a random access memory (Random Access Memory, RAM); the memory may also include a non-volatile memory (Non-Volatile Memory) , Such as Read-Only Memory (ROM), Flash Memory (Flash Memory), Hard Disk Drive (HDD), or Solid-State Drive (SSD).
  • Volatile Memory such as a random access memory (Random Access Memory, RAM)
  • non-Volatile Memory Non-Volatile Memory
  • ROM Read-Only Memory
  • Flash Memory Flash Memory
  • HDD Hard Disk Drive
  • SSD Solid-State Drive
  • the processor 402 includes an integrated circuit chip with signal processing capabilities; or includes a general-purpose processor, which may be a microprocessor or any conventional processor, such as a central processing unit (Central Processing Unit). Processing Unit, CPU).
  • a general-purpose processor which may be a microprocessor or any conventional processor, such as a central processing unit (Central Processing Unit). Processing Unit, CPU).
  • CPU central processing unit
  • it can be a digital signal processor, an application specific integrated circuit, a discrete gate or transistor logic device, a discrete hardware component, which can implement or execute the methods, steps, and logic block diagrams disclosed in the embodiments of the present application, for example, perform The information push method described in the embodiment corresponding to FIG.
  • the room detection information includes indoor sensor information and/or room door status information; Obtain outdoor detection at a designated location outside the guest room Information; according to the room detection information and outdoor detection information, determine the departure status of the occupants of the guest room; wherein, the departure status includes a non-leave status, a short-term departure status, and a long-term departure status; according to the check-in
  • the leaving state of the user determines the information push strategy to the check-in user of the guest room.
  • This application also provides a computer readable and writable storage medium that stores a computer program for the information push method of a hotel room, and when the computer program is executed, it implements the above-mentioned embodiment about the information used for the hotel room described in FIG. 1 Push method.
  • the function is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer readable storage medium.
  • the technical solution of the present application essentially or the part that contributes to the existing technology or the part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including Several instructions are used to make a computer device (which may be a personal computer, a server, or a network device, etc.) execute all or part of the steps of the methods described in the various embodiments of the present application.
  • the computer readable and writable storage medium may include a read-only memory, a random access memory, a charged erasable programmable read-only memory, a read-only optical disk or other optical disk storage devices, magnetic disk storage devices, or Other magnetic storage devices, flash memory, U disk, mobile hard disk, or any other medium that can be used to store desired program codes in the form of instructions or data structures and that can be accessed by a computer.
  • any connection is properly termed a computer-readable medium.
  • the instruction is sent from a website, server, or other remote source using coaxial cable, fiber optic cable, twisted pair, digital subscriber line, or wireless technology such as infrared, radio, and microwave
  • coaxial cable, Fiber optic cable, twisted pair, digital subscriber line, or wireless technologies such as infrared, radio, and microwave
  • computer readable and writable storage media and data storage media do not include connections, carrier waves, signals, or other transient media, but are intended for non-transitory, tangible storage media.
  • the magnetic disks and optical disks used in the application include compact disks, laser disks, optical disks, digital versatile disks, floppy disks, and Blu-ray disks.
  • Disks usually copy data magnetically, while optical disks use lasers to optically copy data.
  • the functions described in the computer program of the information pushing method for hotel rooms described in this application can be implemented in hardware, software, firmware, or any combination thereof. When implemented in software, these functions can be stored or transferred to a computer-readable medium as one or more instructions or codes.
  • the steps of the method or algorithm disclosed in the present application may be embodied by a processor-executable software module, where the processor-executable software module may be located on a tangible, non-transitory computer readable and writable storage medium. Tangible, non-transitory computer readable and writable storage media can be any available media that can be accessed by a computer.
  • each block in the flowchart or block diagram can represent a module, program segment, or part of code, and the module, program segment, or part of code contains one or more for realizing the specified logic function.
  • Executable instructions can also occur in a different order from the order marked in the drawings. For example, two blocks shown in succession can actually be executed substantially in parallel, or they can sometimes be executed in the reverse order, depending on the functions involved.
  • each block in the block diagram and/or flowchart, and the combination of the blocks in the block diagram and/or flowchart can be implemented by a dedicated hardware-based system that performs the specified functions or operations Or it can be realized by a combination of dedicated hardware and computer instructions.

Abstract

L'invention divulgue un procédé, un système et un dispositif de poussée d'informations pour un hôtel. Le procédé consiste à : acquérir des informations de détection de pièce d'une chambre d'hôtes, les informations de détection de pièce comprenant des informations de détection d'intérieur et/ou des informations d'état de porte de pièce ; acquérir des informations de détection d'extérieur d'une position spécifiée à l'extérieur de la chambre d'hôtes ; déterminer un état de départ d'un occupant de la chambre d'hôtes en fonction des informations de détection de pièce et des informations de détection d'extérieur, l'état de départ comprenant un état de non-départ, un état de départ à court terme et un état de départ à long terme ; et déterminer, en fonction de l'état de départ de l'occupant, une stratégie de poussée d'informations correspondant à l'occupant de la chambre d'hôtes. Selon la présente demande, un état de départ d'un occupant est déterminé de manière complète au moyen de l'acquisition d'informations de détection de l'intérieur et de l'extérieur d'une pièce, de manière à pousser des informations de service correspondantes vers l'occupant d'une manière ciblée, ce qui permet d'améliorer la commodité de comportements, tels que le voyage, le repas et l'utilisation d'une voiture, de l'occupant et de fournir une expérience de séjour intelligente.
PCT/CN2021/074850 2020-03-03 2021-02-02 Procédé, système et dispositif de poussée d'informations pour hôtel WO2021175068A1 (fr)

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CN112131504B (zh) * 2020-08-28 2024-03-26 长沙市到家悠享网络科技有限公司 一种网页编辑、展示方法、装置、设备以及存储介质
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