WO2021175068A1 - Information pushing method, system and device for hotel - Google Patents
Information pushing method, system and device for hotel Download PDFInfo
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- WO2021175068A1 WO2021175068A1 PCT/CN2021/074850 CN2021074850W WO2021175068A1 WO 2021175068 A1 WO2021175068 A1 WO 2021175068A1 CN 2021074850 W CN2021074850 W CN 2021074850W WO 2021175068 A1 WO2021175068 A1 WO 2021175068A1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
- G06F16/9535—Search customisation based on user profiles and personalisation
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- G—PHYSICS
- G01—MEASURING; TESTING
- G01D—MEASURING NOT SPECIALLY ADAPTED FOR A SPECIFIC VARIABLE; ARRANGEMENTS FOR MEASURING TWO OR MORE VARIABLES NOT COVERED IN A SINGLE OTHER SUBCLASS; TARIFF METERING APPARATUS; MEASURING OR TESTING NOT OTHERWISE PROVIDED FOR
- G01D21/00—Measuring or testing not otherwise provided for
- G01D21/02—Measuring two or more variables by means not covered by a single other subclass
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
- H04W4/021—Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/30—Services specially adapted for particular environments, situations or purposes
- H04W4/33—Services specially adapted for particular environments, situations or purposes for indoor environments, e.g. buildings
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/30—Services specially adapted for particular environments, situations or purposes
- H04W4/35—Services specially adapted for particular environments, situations or purposes for the management of goods or merchandise
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/30—Services specially adapted for particular environments, situations or purposes
- H04W4/38—Services specially adapted for particular environments, situations or purposes for collecting sensor information
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B2219/00—Program-control systems
- G05B2219/20—Pc systems
- G05B2219/26—Pc applications
- G05B2219/2642—Domotique, domestic, home control, automation, smart house
Definitions
- This application relates to the field of information technology, and in particular to an information push method, system and equipment for hotels.
- the purpose of this application is to provide an information push method, system and equipment for hotels.
- the first aspect of this application discloses an information push method for hotels, including: obtaining room detection information of a guest room, the room detection information including indoor sensor information and/or door status Information; obtain outdoor detection information at a designated location outside the guest room; determine the departure status of the occupant user of the guest room based on the room detection information and outdoor detection information; wherein, the departure status includes not-away status, short-term A leave state and a long-term leave state; according to the leave state of the staying user, an information push strategy for pushing information to the staying user of the guest room is determined.
- the indoor sensor information is passed through a carbon dioxide sensor, a switch sensor, a button sensor, a human infrared sensor, a microwave human sensor, an ultrasonic human sensor, a temperature sensor, a vibration sensor, and a sound sensor.
- a carbon dioxide sensor a switch sensor, a button sensor, a human infrared sensor, a microwave human sensor, an ultrasonic human sensor, a temperature sensor, a vibration sensor, and a sound sensor.
- Pressure sensor motion detection sensor, photoelectric sensor, illuminance sensor, electrical remote control signal sensor, liquid/gas valve sensor, curtain motor motion sensor, and window magnetic sensor.
- the door state information includes one of an inner locked state, an outer locked state, and an unlocked state.
- the step of acquiring outdoor detection information of a designated location outside the guest room includes: acquiring an image containing a target user at a designated location outside the guest room; In a state where the target user belongs to a occupant user of the guest room, the outdoor detection information is output.
- the method for determining that the target user belongs to the occupant user of the guest room includes: extracting the facial features of the target user from the image; combining the facial features Compare with the facial features of the registered user of the room to determine that the target user belongs to the user of the room.
- the designated location outside the guest room includes one or more of the floor corridor, the elevator room, the elevator, the hotel lobby, and the entrance and exit of the hotel.
- the step of obtaining the departure status of the occupant user of the room according to the room detection information and outdoor detection information includes: extracting the physical characteristics of the occupant user, and The physical features include one or more of clothing features, posture features, skin color features, hair features, gait features, and luggage features; the departure state of the staying user is determined according to the physical features.
- the step of acquiring outdoor detection information of a designated location outside the guest room includes: acquiring wireless signals of mobile devices within a range corresponding to the designated location outside the guest room; Output the outdoor detection information in a state in which it is determined that the mobile device is associated with the guest room according to the wireless signal.
- the range corresponding to the designated location outside the guest room includes: one or more of the hotel's floor corridor, elevator room, elevator, hotel lobby, and hotel entrances and exits;
- the mobile device includes one or more of Wi-Fi devices, Bluetooth devices, and ZigBee devices.
- the method further includes the step of obtaining behavior preference information of the occupant user of the guest room;
- the step of the leaving state of the staying user includes: determining the leaving state of the staying user according to the room detection information, outdoor detection information, and the behavior preference information.
- the method further includes the step of obtaining user event information of the occupant user of the guest room;
- the step of the leaving state of the staying user includes: determining the leaving state of the staying user of the guest room according to the room detection information, outdoor detection information, and the user event information.
- the method further includes: determining the power control strategy of the guest room according to the departure state of the staying user; wherein, the power control strategy includes continuous power supply, instant power failure, and delay Cut off the power, or adjust the power of the HVAC system.
- the second aspect of the present application also provides an information push system for hotels, including: a room detection module for acquiring room detection information of a guest room, where the room detection information includes indoor sensor information and/or room door status information;
- the outdoor detection module is used to obtain outdoor detection information at a designated location outside the guest room;
- the room status detection module is used to determine the departure status of the occupant user in the guest room based on the room detection information and outdoor detection information;
- the leaving state includes a non-leaving state, a short-term leaving state, and a long-term leaving state;
- the information push module is used to determine an information push strategy for pushing information to the staying user of the guest room according to the leaving state of the staying user .
- the room detection module includes a sensor; wherein, the sensor includes: a carbon dioxide sensor, a switch sensor, a button sensor, a human infrared sensor, a microwave human sensor, an ultrasonic human sensor, and a temperature sensor.
- the sensor includes: a carbon dioxide sensor, a switch sensor, a button sensor, a human infrared sensor, a microwave human sensor, an ultrasonic human sensor, and a temperature sensor.
- sensors vibration sensors, sound sensors, pressure sensors, motion detection sensors, photoelectric sensors, illuminance sensors, electrical remote control signal sensors, liquid/gas valve sensors, curtain motor motion sensors, and window magnetic sensors.
- the door state information includes one of an inner locked state, an outer locked state, and an unlocked state.
- the outdoor detection module is configured to obtain an image containing a target user at a designated location outside the guest room, and to determine that the target user belongs to the guest user of the guest room. In the state, output the outdoor detection information.
- the outdoor detection module is configured to extract the facial features of the target user from the image, and compare the facial features with the registered user in the guest room Compare the facial features of to determine that the target user belongs to the user who is staying in the room.
- the designated location outside the guest room includes one or more of the floor corridor, the elevator room, the elevator, the hotel lobby, and the entrance and exit of the hotel.
- the room status detection module is configured to determine the check-in user's physical characteristics based on the room detection information, outdoor detection information, and the extracted physical characteristics of the check-in user Away state; wherein the physical features include one or more of clothing features, posture features, skin color features, hair features, gait features, and luggage features.
- the outdoor detection module is further configured to obtain wireless signals of mobile devices within a range corresponding to a designated location outside the guest room, and determine the wireless signal according to the wireless signal When the mobile device is associated with the guest room, output the outdoor detection information.
- the range corresponding to the designated location outside the guest room includes one or more of the hotel's floor corridor, elevator room, elevator interior, hotel lobby, and hotel entrances and exits;
- the mobile equipment includes one or more of Wi-Fi equipment, Bluetooth equipment, and ZigBee equipment.
- the second aspect of the present application further includes a preference information module, which is used to obtain the behavior preference information of the occupant user of the room; correspondingly, the room status detection module is also used to The detection information, outdoor detection information, and the behavior preference information determine the departure state of the staying user.
- a preference information module which is used to obtain the behavior preference information of the occupant user of the room; correspondingly, the room status detection module is also used to The detection information, outdoor detection information, and the behavior preference information determine the departure state of the staying user.
- it further includes a user order module, which is used to obtain user event information of the user who is staying in the room; correspondingly, the room status detection module is also used to The detection information, outdoor detection information, and the user event information determine the departure state of the user who is staying in the room.
- the second aspect of the present application further includes a power control module for determining the power control strategy of the guest room according to the departure state of the staying user; wherein, the power control strategy includes continuous power supply, Immediately cut off power, delay power off, or adjust the power of the HVAC system.
- the third aspect of the present application also provides an information push device for hotels, including: at least one sensor for acquiring room detection information of a guest room, where the room detection information includes indoor sensor information and/or room door status information; At least one outdoor detection device is used to obtain outdoor detection information at a designated location outside the guest room; a processing device, which is communicatively connected to the sensor and outdoor detection device, is used to determine the The departure status of the staying user of the guest room is used to determine an information push strategy for pushing information to the staying guest of the guest room; wherein the leaving status includes a non-leave status, a short-term departure status, and a long-term departure status.
- the senor includes: a carbon dioxide sensor, a switch sensor, a button sensor, a human infrared sensor, a microwave human sensor, an ultrasonic human sensor, a temperature sensor, a vibration sensor, a sound sensor, and a pressure sensor , Motion detection sensor, photoelectric sensor, illuminance sensor, electrical remote control signal sensor, liquid/gas valve sensor, curtain motor motion sensor, and window magnetic sensor.
- the outdoor detection equipment includes at least one camera device set at a designated location of the hotel.
- the outdoor detection device includes at least one wireless access device set in a designated location of a hotel.
- the processing device includes a computer device loaded with a hotel information management system.
- the fourth aspect of the present application also provides a hotel information management system, including: a memory, configured to store at least one program; a processor, connected to the memory, configured to execute and implement the first aspect when running the at least one program Any of the aforementioned information push methods.
- the fifth aspect of the present application also provides a non-transitory storage medium of a computer device, which stores at least one program, which is executed when the program is executed by a processor and implements the information pushing method as described in the first aspect.
- the information push method, system and equipment for hotels provided in this application can comprehensively determine the departure status of the staying user by acquiring the detection information inside and outside the room, and thereby push the corresponding information to the staying user in a targeted manner.
- the service information improves the convenience of users’ travel, dining, and car use, and provides an intelligent check-in experience.
- FIG. 1 shows a schematic flowchart of an information pushing method in an embodiment of this application.
- Figure 2 shows a schematic structural diagram of an information push system in an embodiment of this application.
- FIG. 3 shows a schematic structural diagram of an information pushing device in an embodiment of this application.
- Fig. 4 shows a schematic structural diagram of a hotel management system in an embodiment of this application.
- A, B or C or "A, B and/or C” means "any of the following: A; B; C; A and B; A and C; B and C; A, B and C” .
- An exception to this definition will only occur when the combination of elements, functions, steps or operations is inherently mutually exclusive in some way.
- this application provides an information push method for hotels.
- service information For example, push travel mode, dining location information, taxi location/subway/bus station and other information to check-in users, which improves the convenience of users' travel, dining, and car use, and provides an intelligent check-in experience.
- the hotels include but are not limited to economic chain hotels, business hotels, luxury or star hotels, homestays, and rental apartments.
- the hotel may also be a hotel merchant registered or settled on an OTA (Online Travel Agent, online travel agency) platform.
- OTA Online Travel Agent, online travel agency
- the information push method for hotel guest rooms is applied to a hotel management system.
- the hotel management system is, for example, a computer-managed hotel that can assist the hotel in business management and control.
- PMS Property Management System
- the hotel management system includes at least one computer or server.
- the computer or server of the hotel management system is installed in a hotel room, the door of the guest room, and guest rooms such as hotel corridors, elevators, and halls. It also communicates with external sensors, wireless access equipment or monitoring equipment, and also communicates with the information push system of the hotel room including the power switch.
- the server is used to comprehensively determine the check-in by detecting the room detection information of the guest room and the outdoor detection information outside the room The leaving state of the user is used to determine the information push strategy to the staying user.
- FIG. 1 shows a schematic flowchart of an information pushing method in an embodiment of this application.
- the information pushing method includes the following steps:
- S101 Acquire room detection information of a guest room, where the room detection information includes indoor sensor information and/or room door status information.
- the information push method can be executed by processing equipment located locally or on the network according to the equipment configuration conditions of the hotel. For example, if the desktop host hardware configuration of the hotel management system is poor and the data processing speed is slow, the obtained The detection information is stored on the server on the communication network, and each detection device/equipment installed in the hotel can only perform information collection and transmission operations, and the server completes the processing and feedback; on the contrary, if the hardware configuration of the hotel's control device Preferably, the storage space is sufficient, and the information pushing method can also be executed locally and the corresponding service information can be pushed to the occupants of the guest room.
- the server can obtain the room sensor information of the room by receiving the room sensor information detected and sent by one or more sensors installed in the room, so as to determine according to the room sensor information Whether there are people in the room.
- the one or more sensors can communicate with the server in a wired or wireless manner, and these sensors can be connected in a networking manner, such as wireless sensor networks (Wireless Sensor Networks, WSN for short). ), another example is the way of Mesh networking. These sensors can pass Wireless HART, Zigbee ( ⁇ ), WIFI, Z-Wave, Radio Frequency Identification (RFID), CC2053, Ultra Wide Band (UWB), Near Field Communication, NFC ) And other communication protocols for communication.
- WSN Wireless Sensor Networks
- the senor may be associated with the room in which it is located in advance to determine the corresponding relationship between the sensor information sent by each sensor and a certain room.
- the identification information such as device number, identification code, etc.
- the identification information such as room number, location code, etc.
- the sensor information and location information sent by each sensor within the signal range can be automatically searched. When the location information sent by the sensor is within the preset room location range, the sensor can be associated with the room. Receive indoor sensor information of the room.
- the senor includes, but is not limited to: carbon dioxide sensor, switch sensor, button sensor, human infrared sensor, microwave human sensor, ultrasonic human sensor, temperature sensor, vibration sensor, sound sensor, pressure sensor, motion detection
- sensors photoelectric sensors, illuminance sensors, electrical remote control signal sensors, liquid/gas valve sensors, curtain motor motion sensors, and window magnetic sensors.
- the human body infrared sensor used to detect the human body can be installed on the wall and ceiling near the door in the guest room, on the ceiling above the bed and on the wall nearby, or in the bathroom, etc.;
- the infrared sensor detects the change of the infrared spectrum in the guest room and generates a sensing signal after processing by the circuit, thereby outputting the indoor sensing information in the guest room.
- the carbon dioxide sensor is used to detect the carbon dioxide concentration in the room. If the detected carbon dioxide concentration is higher than a preset threshold, it is determined that there is someone in the room, and the detected carbon dioxide concentration is converted into a current output signal. Thus, the indoor sensor information in the guest room is output.
- the switch sensor is used to detect the operation of turning on or off a control switch (such as a lighting control switch) provided in a room, so as to determine whether there are people in the room, so as to obtain indoor sensor information in the room.
- a control switch such as a lighting control switch
- the button sensor is used to detect a pressing operation of a button provided in a room, and output indoor sensor information in the room.
- the microwave human body sensor uses the principle of the Doppler effect to detect the movement of the biological body within the sensing range, thereby judging whether there is a person in the room, and outputting indoor sensor information in the room.
- the ultrasonic human body sensor transmits ultrasonic signals to form reflections when the ultrasonic waves touch the human body, and converts the received reflected ultrasonic signals into electrical signals, thereby judging whether there are people in the room, and outputting the Indoor sensor information.
- the temperature sensor is used to detect the temperature in the room, and when the detected temperature value is higher than a preset threshold, it is determined that there is someone in the room, and the room sensor information in the room is output.
- the vibration sensor is used to detect the vibration in the room, convert the magnitude of the detected vibration force into an electrical signal, thereby judging whether there are people in the room, and output the indoor sensor information in the room .
- the shock sensor can be installed in the door, window, cabinet door, and bed board.
- the sound sensor is used to detect sound waves in a room and convert the sound wave signals into electrical signals to output indoor sensory information in the room.
- the pressure sensor can be set on the door, window, cabinet door, and bedboard of the room to detect a pressure signal within a certain range.
- the detected pressure value or pressure change rate exceeds a preset threshold
- the pressure signal is converted into an electrical signal to output the indoor sensor information in the guest room.
- the motion detection sensor detects the movement of the heat in the room and judges the movement of the living body, so as to output the indoor sensor information in the room.
- the photoelectric sensor can be set on the wall at the entrance of the room, on the wall near the bedside, etc., by detecting whether the light beam is blocked, and judging whether someone passes by according to the order in which the light beam is blocked. Output the indoor sensor information in the guest room.
- the illuminance sensor is used to detect the illuminance change in the room, and when the illuminance change rate exceeds a preset threshold, it is determined whether there is anyone in the room, and the indoor sensor information in the room is output.
- the electrical appliance remote control signal sensor is used to detect the remote control signal generated by turning on or off the remote control device of the electrical appliance in the room (for example, the remote control of the air conditioner, the remote control of the TV, the remote control of the electric curtain, etc.), so as to determine the room. Whether anyone exists in the room to obtain indoor sensor information in the guest room.
- the liquid/gas valve sensor detects the pressure, pressure difference, or pressure change rate of the liquid/gas valve installed in the room to determine whether there is anyone, so as to obtain indoor sensor information in the guest room.
- the curtain motor motion sensor is used to detect the state of the motor set at the window position, and determine whether there is anyone when the motor state changes, so as to obtain indoor sensor information in the guest room.
- the window magnetism sensor is used to detect the window magnetism state set at the window position, and when the window magnetism state changes, it is judged whether there is a person, so as to obtain the indoor sensor information in the guest room.
- each of the sensors may be separately arranged in each area in the guest room, or each of the sensors may also be integratedly arranged in existing devices/equipment.
- the human body infrared sensor may be set in or near an existing card power-taking switch in a traditional hotel, and the indoor sensor information can be obtained by detecting changes in the infrared spectrum.
- the switch sensor may be set in an existing smart switch panel, and the indoor sensor information can be acquired according to the touch operation of the user who stays in the room on the smart switch panel.
- the server may also obtain the room sensor information of the guest room by receiving the sensor information sent by the sensor set at the door position of the guest room.
- the door status information includes sensor information sent by a door magnet system installed on the inner side of the door.
- the door sensor system includes a door sensor switch, a door sensor sensor, etc.; the door sensor system generates a door switch signal by detecting the opening action of the door, and sends the door status information after circuit processing.
- the state information of the house door includes an open state of the house door and a closed state of the house door.
- the door status information further includes sensor information sent by a sensor set at the door lock position.
- the sensor arranged at the door lock position can determine the locked state of the door according to the detected states of the bolt, the anti-lock knob, and the door handle, so as to determine whether there are people in the guest room.
- the locked state includes an inner locked state (that is, locked in the room), an outer locked state (that is, locked out of the room), and an unlocked state.
- the door status information further includes sensor information sent by sensors arranged on the inner and outer handles of the door. Locked inside the room) or locked outside (that is, locked outside the room).
- the types and numbers of sensors in each guest room can be adjusted accordingly according to the requirements for detection accuracy, safety guarantee, and equipment cost.
- the server can also simultaneously obtain the indoor sensor information and door status information sent by the sensors in the guest room, so as to ensure the accuracy of the room detection information of the guest room, and it can be used for the guest room.
- Check-in users provide a better check-in experience.
- the door status information has been in the door open state for a period of time, and the sensors in the room have been detected during this period, it is determined that there are people in the room based on the room detection information of the room. exist.
- the door status information is always in the closed state of the door, and the locked state of the door is in the locked state, if the sensors in the room detect the presence of someone, it is determined that the person in the room has not left. .
- the door status information is always in the closed state of the door, and the locked state of the door is the external locked state, if the sensors in the room detect the presence of someone, it is determined that there is still someone in the room;
- the door status information is always in the closed state of the door, and the locked state of the door is the external locked state, if the sensors in the room cannot detect the presence of any person, it is determined that the person in the room has left.
- S102 Acquire outdoor detection information at a designated location outside the guest room.
- the server receives outdoor detection information sent by one or more detection devices installed outside the guest room.
- the detection device includes a camera device (including a video camera, an integrated optical system or a charge-coupled element (Charge Coupled Device (CCD) chip camera module, and integrated optical system and complementary Metal-Oxide-Semiconductor (Complementary Metal-Oxide-Semiconductor, CMOS) chip camera module, etc.), and a wireless interface for detecting wireless signals of mobile devices Into the equipment, etc.
- a camera device including a video camera, an integrated optical system or a charge-coupled element (Charge Coupled Device (CCD) chip camera module, and integrated optical system and complementary Metal-Oxide-Semiconductor (Complementary Metal-Oxide-Semiconductor, CMOS) chip camera module, etc.
- CMOS complementary Metal-Oxide-Semiconductor
- the designated location may be set in an area that the check-in user must pass through or a frequent travel area.
- it includes one or more of floor corridors, elevator rooms, elevator interiors, hotel lobby, and hotel entrances and exits.
- existing hotels often install monitoring equipment (such as surveillance cameras) at one or more of the designated locations for real-time monitoring of various areas in the hotel. Therefore, in some embodiments, existing monitoring equipment may be used to shoot images or videos containing people coming and going to obtain the outdoor detection information.
- monitoring equipment such as surveillance cameras
- the step of the camera device acquiring outdoor detection information of a designated location outside the guest room includes:
- S1021 Acquire an image containing the target user at a designated location outside the guest room.
- the camera device may use image recognition technology to preprocess the captured image frame sequence or video, eliminate image frames in which no person is detected, and obtain a single image frame or image frame sequence in which a person is detected.
- the image recognition technology is used to determine whether the target user in the image is the occupant user of the room.
- the detection device set outside the room has detected the The check-in user, in this case, output the outdoor detection information to indicate the room where the check-in user left.
- the server may also obtain the physical characteristics of the target user to further confirm whether the target user is a staying user.
- the physical features include at least one or a combination of the following: static features such as clothing features, facial features, skin color features, hair features, and luggage features used to identify carried items, as well as physical features, gait features, etc. Dynamic characteristics. For example, the server compares the five sense features, hair features, and skin color features of the target user in the acquired images one by one according to the pre-associated five sense features, hair features, and skin color features of the staying user to determine the Whether the target user belongs to the check-in user.
- the physical features of the target user include static features and dynamic features such as color features, texture features, shape features, and spatial relationship features, which can be used to indicate the visual features presented by the target user in static and dynamic states, and It can be embodied as a quantifiable template such as coordinates, vectors, and RGB values for comparison.
- the physical features include the natural physical features of the target user, such as externally visible features such as face, body shape, height, and posture of the human body in different states, as well as replaceable features such as the user's clothing or carrying objects.
- the clothing features are the overall clothing features of the target user, including full body clothing such as tops, trousers, and footwear, as well as personal details such as scarves, etc.
- the clothing features include clothing shape features, color features, texture features, and the like.
- the clothing feature is replaceable, that is, the clothing feature is changed due to the target user's clothing, and has timeliness.
- the permission of the target user’s clothing feature has a certain timeliness; for example, in the permission rule corresponding to the target user’s clothing feature, the feature acquisition time is taken as the starting point, and after a set time interval has elapsed After that, the authority corresponding to the clothing feature of the target user is reduced.
- the clothing feature of the target user is associated with other physical features such as the user's posture feature, skin color feature, etc., and the clothing feature is not used as an independent physical feature to determine user authority. As one of the physical characteristics, it is used to identify target users in different scenarios.
- the posture feature is the visible contour feature of the target user at different shooting angles, that is, the position of the key points of the body and the spatial position relationship between the key points, and the bone key point information obtained by analysis, and the posture feature corresponds to
- the feature map template can be used to distinguish target users with different physical parameters such as height, shape, and body posture.
- the visible features of the shape include local features, global features, and contour features in image processing.
- the bone key point information is obtained through the action recognition of the human body posture.
- image features are extracted from a single image, and optical flow trajectory information between frames is extracted from multiple images. Information and optical flow trajectory information to obtain the recognition of the action.
- the image of the target user acquired by the server is a visible light image and a depth map
- the key point information of the human skeleton is obtained through the depth information of the depth map and the shape information of the visible light image, so as to obtain the posture characteristics of the human body.
- the image of the target user acquired by the server is an RGBD image, and the corresponding posture feature is obtained by processing the RGBD image.
- the skin color feature mainly includes the color feature and texture feature of the skin of the target user.
- the skin color feature may be used as one of the judgment conditions for identifying the target user's identity.
- the skin color feature of the target user is data formed by quantizing skin color in an image of the target user obtained by a camera device.
- the skin color may be expressed as an RGB value
- the skin color feature value may be expressed as a numerical value distribution in the naked skin area of the target user; for the same target user, the skin color characteristic may be expressed as different values in different naked areas.
- the facial skin color value of the target user is different from the hand skin color value
- the skin color feature value in the face or hand area may also be unevenly distributed, for example, the skin color value of the forehead and cheeks are different.
- the hair features include the hairstyle and hair color features of the target user, which can be specifically expressed as the feature vector of the positional relationship between the key point position coordinates and the key point of the target user's hair, as well as the color characteristics and hair color of different hair regions. Texture characteristics of texture.
- the feature template formed by the hair feature is obtained from the hair part of the target user under at least one shooting angle.
- the gait feature is obtained based on the analysis of the motion state of the target user.
- different individuals correspond to different gait features, such as the strength of the target user’s muscles, the length of tendons and bones, bone density, visual acuity, and coordination ability.
- Factors such as individual-specific physiological conditions or walking habits, such as experience, weight, center of gravity, degree of muscle or bone damage, etc., affect different individuals’ posture laws during walking.
- the gait feature can characterize the body shape of the target user, such as the physical features such as height, leg bones, muscles, joints, and the walking posture, and thus the identity recognition can be compared based on the body shape parameter and the walking posture and the gait feature template.
- the gait feature is obtained by monitoring and shooting a video of the target user, or obtained from multiple images of the target user walking, and the analysis is mainly based on the law of human joints in motion in the video or image.
- the gait feature is obtained, and a gait template that can be used for the identification of the target user is formed.
- the gait feature is obtained based on a gait energy image (GEI), the position of a pedestrian is detected in a frame image containing the target user, and the target is segmented to obtain a pedestrian mask or a pedestrian contour, and set the geometry Fixed points or geometric centers are used to align the images, and then the masks of different frames of images are added and averaged to obtain the gait energy map.
- GEI gait energy image
- the baggage feature is the feature of the luggage, packaging, backpack, etc. carried by the target user during identity verification.
- the bag feature is mainly used to associate with the rest of the physical features of the target user, and different types of physical features are used together as an authentication condition for subsequent identification of the target user.
- the bag features include shape features, color features, and texture features of the carrying object. Based on the target user image obtained by the server, feature extraction is performed on the baggage type of the target user to form a bag type feature template associated with the target user.
- it further includes the step of storing and marking the acquired physical characteristics of the target user in a database.
- the acquired physical features are multiple, the multiple physical features are related to each other or have the same identification information to ensure that for the same target user, different types of physical features stored in the database belong to the same user.
- one or more occupants of the guest room are associated with their human body image information in advance.
- the one or more check-in users must check in at the front desk before checking in, and their human body image information (such as facial recognition information) captured by the camera at the front desk, and stored in the associated database Search and query the image data of the occupant user, and when it is verified that the captured human body image information and the image data in the database are the same person, the identification information of the guest room is associated with the occupant user and the image information of the human body.
- the method of determining that the target user belongs to the occupant user of the room includes: extracting the facial features of the target user from the image, and comparing the facial features with those of the registered guest room.
- the facial features of the check-in user are compared to determine that the target user belongs to the check-in user of the guest room.
- the facial features of the target user in the image can be extracted by a feature extraction algorithm.
- the feature extraction algorithms include, but are not limited to: methods based on geometric features, methods based on template matching, face recognition methods based on wavelet theory, methods based on support vector machines, methods based on artificial neural networks, and the like.
- the feature data (such as the distance between feature points, etc.) is obtained according to the description of the facial organ morphology and the distance between the organs in the image, and the geometric description of the structural relationship between the parts is taken as the facial feature, and then all The acquired feature data is compared with the facial features of the registered user of the room. When the similarity threshold between the acquired feature data and the registered facial features exceeds the set threshold, it is determined that the target user belongs to the guest room. Check-in users.
- the server captures the human body image through a camera set outdoors, for example, in a corridor, and the server uploads the human body image to a cloud server for comparison through a wired or wireless network, and receives the human body image.
- the comparison result fed back by the cloud server is used to determine whether the human body image is the target user, and then it is determined that the target user belongs to the occupant user of the guest room.
- the server may also complete the comparison work locally.
- the cloud server is, for example, a server based on a cloud architecture, including a public cloud (Public Cloud) server and a private cloud (Private Cloud) server, where the public or private cloud server includes Software-as -a-Service (Software as a Service, SaaS), Platform-as-a-Service (Platform as a Service, PaaS) and Infrastructure-as-a-Service (Infrastructure as a Service, IaaS), etc.
- the private cloud service terminal is, for example, Meituan cloud computing service platform, Facebook cloud computing service platform, Amazon cloud computing service platform, Baidu cloud computing platform, Tencent cloud computing platform, etc.
- the server can also be composed of distributed or centralized server clusters.
- the server cluster is composed of at least one physical server.
- Each physical server is configured with multiple virtual servers, each virtual server runs at least one functional module in the hotel information management server, and each virtual server communicates through a network.
- the step of obtaining outdoor detection information of a designated location outside the guest room includes:
- S1021' Acquire wireless signals of mobile devices within a range corresponding to a designated location outside the guest room.
- the server receives wireless signals from mobile devices within a certain range nearby that are detected and sent by the wireless access device.
- the wireless access device includes one or more of a Wi-Fi device, a Bluetooth device, and a ZigBee device.
- the wireless access device can be set in the necessary area or frequently-traffic area of the check-in user, for example, set in one or more of the hotel's floor corridors, elevator rooms, elevators, hotel lobby, and hotel entrances and exits, and detect Whether there are wireless signals from mobile devices in a certain range around.
- the wireless access device acquires a wireless signal sent by a mobile device, it is determined whether the mobile device is associated with a user who stays in the room. That is, the range corresponding to the designated location outside the guest room includes one or more of the hotel's floor corridor, elevator room, elevator, hotel lobby, and hotel entrances and exits.
- the mobile device of the staying user may be pre-associated with the guest room by connecting to Wi-Fi, Bluetooth, or registering.
- the check-in user makes a check-in reservation on the room reservation platform provided by the hotel
- the check-in user ’s identity information (such as name, mobile phone number, ID number, etc.) and the mobile device used to perform the current reservation operation will be included.
- the identification information for example, Internet Protocol (IP) address, Media Access Control (MAC) address, etc.
- IP Internet Protocol
- MAC Media Access Control
- the wireless access device obtains the The IP address or physical address of the mobile device, and the physical address of the mobile device is associated with the identification information of the check-in user and the corresponding guest room.
- the wireless access device may obtain the identification information of the mobile device connected within the communication range through the Address Resolution Protocol (ARP), and according to the location information of the mobile device and the location information of the guest room The comparison is performed, and if the location information is consistent, the mobile device is associated with the guest room.
- ARP Address Resolution Protocol
- the user's mobile device is associated with the guest room through an electronic room card.
- the electronic room card can overcome the shortcomings of using the physical electromagnetic room door card in related technologies, such as being difficult to carry, easy to lose, and easy to damage, and is convenient for users to use and hotel management, improve hotel management efficiency and save costs.
- the two-dimensional code identification can be submitted to the guest room two-dimensional code controller to realize the association with the guest room, where the two-dimensional code identification includes electronic room card information and mobile device identification information.
- the mobile device identification information is at least one of Wi-Fi information and Bluetooth information.
- the guest room QR code controller includes a QR code reader, a memory, a memory controller, one or more processing units (CPU), peripheral interfaces and other components. Communication bus or signal line for communication.
- the guest room QR code controller may further include audio circuits, speakers, microphones, input/output subsystems, and display screens.
- the guest room two-dimensional code controller is in communication connection with the guest room control system and the guest room door lock in the guest room.
- the communication connection between the two-dimensional code controller of the guest room and the guest room control system and the guest room door lock in the guest room can be wired communication connection or wireless communication connection.
- the guest room QR code controller can access a wireless network based on a communication standard, such as Wi-Fi, 433M wireless network, 3G, 4G, 5G, or a combination thereof.
- the guest room two-dimensional code controller may also use a near field communication (NFC) module, a Bluetooth module, a Zigbee module, or a combination thereof to facilitate short-range communication.
- NFC near field communication
- each guest room QR code controller is associated with a corresponding guest room, and the guest room QR code controller can be configured on the side of the door of the guest room, and the guest room QR code controller is connected to the guest room. Guest room control system and room door lock communication connection.
- one guest room QR code controller may be associated with at least two guest rooms.
- the guest room QR code controller may be configured on a wall between two doors of two adjacent guest rooms.
- the guest room two-dimensional code controller is communicatively connected with the guest room control systems and the guest room door locks of the two adjacent guest rooms.
- the two-dimensional code identification is generated based on the electronic room card information and the identification information of the mobile device through an application program loaded in the mobile device.
- the electronic room card information is generated and sent to the mobile device of the user through identity verification of the user and after passing the identity verification based on the user's identity information and room information.
- the electronic room card can be generated by the processing device at the service counter of the hotel lobby.
- the steps include, for example, the processing device generates an electronic room card based on the user's identity information and room information, and transfers the electronic room card to the electronic room card.
- the room card information is sent to the user's mobile device.
- the electronic room card generated by the processing device based on the user's identity information and room information can be generated by a room card authorization application loaded on the processing device, and the room information can be, for example, identification information used to uniquely characterize the room to be checked in, for example, A string of identification codes.
- the electronic room card is generated by the processing equipment at the service desk in the hotel lobby, which has the advantages of fast and efficient, and the loaded room card authorization application is limited to the hotel's own use.
- the program system is simple and easy to develop, and can be flexibly adjusted according to the hotel's own characteristics.
- an electronic room card can also be generated through a self-service registration device, and the steps may include: generating an electronic room card by the self-service registration device based on the user’s identity information and room information, The electronic room card information is sent to the user's mobile device.
- the electronic room card generated by the self-service registration device based on the user's identity information and room information can be generated by a room card authorization application loaded on the self-service registration device, and the room information can be, for example, an identifier that uniquely characterizes the room to be checked in.
- the information is, for example, a string of identification codes.
- the electronic room card generated by the self-service registration device has the advantages of fast and efficient, and the loaded room card authorization application is limited to the hotel's own use, the program system is simple and easy to develop, and can be flexibly adjusted according to the hotel's own characteristics.
- an electronic room card can also be generated through a cloud information management system, and the steps may include: generating an electronic room card by the cloud information management system based on the user's identity information and room information, and the electronic room card The electronic room card information is sent to the user's mobile device.
- the information management system in the cloud generates an electronic room card based on the user's identity information and room information, which can be generated by a room card authorization application loaded in the information management system in the cloud.
- the room information can be, for example, used to uniquely characterize the room to be checked in.
- the identification information is, for example, a string of identification codes.
- the identification code may include multiple parts.
- the identification code may include at least two parts AAAA.BBBB, where AAAA is used as a hotel number to represent a hotel, and BBBB is used as a guest room number to represent a guest room.
- the mobile device identification information of the mobile device After associating the electronic room card information and mobile device identification information in the QR code identification with the guest room, the mobile device identification information of the mobile device can be obtained and then the associated guest room can be determined, so as to detect the mobile device's Wireless access status.
- S1022' output the outdoor detection information when it is determined according to the wireless signal that the mobile device is associated with the guest room.
- the server determines whether the mobile device is associated with the staying user according to the address information, signal strength, location information, etc. contained in the wireless signal.
- the wireless access device detects that the staying user has left the guest room and moved to at least one of the designated locations outside the guest room, thereby outputting the outdoor detection information to indicate all It is stated that the check-in user has indeed left the guest room.
- the departure status includes a non-leaved state, a short-term away state, and a long-term away state;
- the non-leaved state The state indicates that the staying user has not left the room;
- the short-term leave state indicates that the staying user temporarily leaves the room and returns to the room for a preset period of time;
- the long-term leaving state indicates that the staying user has left the room for a long time , Or the check-in user checks out.
- the preset duration can be set according to the requirements of the actual scene, for example, it can be set to 10 minutes, 30 minutes, 1 hour, and so on.
- the server judges whether there is a person in the room according to the room detection information, and judges whether the user staying in the room has left the room according to the outdoor detection information, thereby comprehensively judging the departure status of the staying user in the room.
- the judgment may include the following situations: 1) The There are multiple occupants in the room, and not all occupants leave the room; 2) The room has only one occupant and leaves the room, but there are temporary outsiders in the room; etc. In these cases, it is determined that the leaving state of the occupant user of the room is the non-leaved state.
- the departure status of the occupant user of the guest room may be obtained according to the physical characteristics of the occupant user.
- the steps include:
- the physical features of the guest user are extracted using image recognition technology.
- the physical characteristics of the check-in user include at least one or a combination of the following: static characteristics such as clothing characteristics, facial features, skin color characteristics, hair characteristics, and baggage characteristics used to identify carried items, as well as static characteristics such as physical characteristics, steps, etc. Dynamic features such as state features.
- S122 Judging the departure status of the staying user according to the physical characteristics, so as to determine an information push strategy to the staying user of the guest room according to the leaving status.
- the staying user is away for a long time or for a short time, so as to determine an information push strategy to the staying user of the guest room according to the leaving state.
- the door sensor sensor of a guest room detects someone entering and leaving the room (for example, the door sensor is closed after the status of the door sensor is changed). For a period of time thereafter, the sensor in the room does not detect the presence of anyone, and it is outside the guest room. An image of the occupant of the room is captured at a designated location. Through feature extraction of the image, it is recognized that the resident user’s dress is short-sleeved, wearing slippers, or does not carry backpack/luggage, etc., then it is determined that the occupant may be away for a short time, that is, the occupancy The user's away state is a short-term away state.
- the door sensor sensor of a guest room detects someone entering and leaving the room (for example, the door sensor is closed after the status of the door sensor is changed). For a period of time thereafter, the sensor in the room does not detect the presence of someone, and is designated outside the guest room.
- Location shooting obtains an image containing the occupant user of the room. Through feature extraction of the image, it is recognized that the attire of the staying user is formal wear and carrying a backpack/luggage, then it is determined that the staying user may be away for a long time, that is, the staying user's leaving state is a long-term away state .
- the departure status of the staying user may also be determined in combination with season and weather information, that is, it is determined whether the staying user is away for a long time or for a short time. For example, in winter, due to the low outdoor temperature, if it is detected that the occupant wears short sleeves, it is determined that the occupant may go out temporarily or only perform activities in the hotel indoor area, thereby determining the occupancy of the occupant The away state is a short-term away state. For another example, in winter, due to the low outdoor temperature, if it is detected that the staying user is wearing an outdoor state, it is determined that the staying user may go out for a long time, thereby determining that the staying user's away state is a long-term away state .
- S104 Determine an information push strategy to the user who stays in the guest room according to the departure state of the user who stays in the room.
- the server pushes related service information to the mobile device of the staying user according to the departure status of the staying user in the guest room, so as to provide the staying user with a more convenient and humanized service experience.
- the service information includes but is not limited to: live service information including weather conditions, road traffic conditions, or real-time news, including entertainment service information such as food, shopping malls, or tourist attractions, or including Internet Car-hailing reservation service, airplane/high-speed rail/motor car travel reservation service, or other reservation service information.
- the server may push to its mobile device by means of SMS, pop-up window, etc. to remind the user to pay attention to the current weather conditions, or push the user’s current nearby roads within 3 kilometers. Traffic congestion to remind users to travel off-peak.
- the method further includes the step of obtaining behavior preference information of the occupant user of the room; correspondingly, according to the room detection information and outdoor detection information, the departure state of the occupant user of the guest room is determined, and the information to the guest
- the steps of the information push strategy of the occupant user of the guest room include: determining the departure status of the occupant user according to the room detection information, outdoor detection information, and the behavior preference information, so as to determine the status of the guest room according to the departure status. Information push strategy for staying users.
- the behavioral preference information of the check-in user includes but is not limited to: scenic spot related information (such as scenic spot location, scenic spot introduction, ticket purchase time, scenic opening time, and ticket price information), catering related information (such as personal dietary preferences) , Introduction of local characteristics, restaurant location, restaurant rating, and reservation method, etc.).
- the server may obtain the behavior preference information of the application (for example, application (APP), applet, etc.) loaded in the mobile device pre-registered or stored by the staying user. This determines the information push strategy to the occupant users of the room.
- the application for example, application (APP), applet, etc.
- the check-in user can be pushed to nearby takeaway information and restaurants based on the check-in user’s dietary preferences. Information etc.
- the server may also obtain user event information of the occupant user of the room; correspondingly, the check-in information of the room and the outdoor detection information determine the departure status of the occupant user of the room, and determine the information to the guest room.
- the steps of the information push strategy of the check-in user include: determining the departure status of the check-in user of the guest room according to the room detection information, outdoor detection information, and the user event information; Information push strategy for guest room occupants.
- the server may also comprehensively determine the departure status of the staying user based on the event information pre-associated with the staying user, and then according to the received room detection information and outdoor detection information.
- the departure status of the staying user may indicate the occupancy status of the guest room in which the staying user is staying; when the departure status of the staying user is not-away status and short-term departure status, the corresponding occupancy status of the guest room is occupied status ; When the leaving state of the staying user is a long-term state, the occupancy state of the corresponding guest room is an unoccupied state.
- the event information includes travel information (for example, order information such as airplane/high-speed rail/motor train/train, online car-hailing/taxi reservation information, etc.), order information (for example, restaurant reservation information, ticket reservation information, takeaway order information, etc.) One or more of.
- travel information for example, order information such as airplane/high-speed rail/motor train/train, online car-hailing/taxi reservation information, etc.
- order information for example, restaurant reservation information, ticket reservation information, takeaway order information, etc.
- it further includes the step of pushing service information to the mobile device of the user who is staying in the guest room according to the travel information and/or order information.
- the server may also push service information to the mobile device of the user who stays in the guest room according to the event information of the user who stays in the room. For example, if the server obtains that the check-in user has booked a taxi order from the hotel to the restaurant at 3 in the afternoon, it can push the weather conditions and traffic congestion in the afternoon to their mobile devices.
- the order information may be predetermined through the user's mobile device or other similar methods.
- the mobile device can be loaded with an APP application or an electronic device with web/website access capabilities, where the APP application includes traditional applications that need to be installed separately, as well as those that do not need to be downloaded or installed.
- Ready-to-use applet applications (such as WeChat applet, Alipay applet, etc.).
- the server may also determine the power control strategy for the guest room according to the departure state of the staying user.
- the power control strategy includes continuous power supply, immediate power off, delayed power off, or adjustment of the power of the HVAC system.
- the power control strategy is to continuously supply power to the guest room.
- the server determines that the staying user’s leaving state is the long-term leave state, it means that no one exists in the guest room.
- the power control strategy includes: instantaneous power off and delay of the guest room.
- Cut off the power or adjust the power of the HVAC system Heating, Ventilation, Air-conditioning and Cooling
- control the light controller in the room to turn off the light or reduce the brightness of the light
- the system can turn off the heating system and the air-conditioning system, or adjust it to an energy-saving mode to save energy.
- the power of the guest room is controlled and managed according to different power control strategies.
- the corresponding power control can be performed in time after the check-in user leaves the room to improve energy utilization efficiency and save energy.
- it also provides users with a more intelligent check-in experience.
- the information push method provided in this application for hotels uses the detection information inside and outside the room to comprehensively determine the departure status of the staying user, thereby pushing the corresponding service information to the staying user in a targeted manner, which improves the user’s travel,
- the convenience of dining and car use provides an intelligent check-in experience.
- FIG. 2 shows a schematic structural diagram of an information push system in an embodiment of this application.
- the information push system 2 includes a room detection module 201, an outdoor detection module 202, a room status detection module 203, and an information push module 204.
- the room detection module 201 is used to obtain room detection information of a guest room, and the room detection information includes indoor sensor information and/or room door status information.
- the room detection module 201 may receive and send indoor sensor information detected by one or more sensors installed in the guest room to obtain the room sensor information of the guest room, so as to obtain the room sensor information of the guest room according to The room sensor information is used to determine whether there are people in the room.
- the one or more sensors can communicate with the room detection module 201 in a wired or wireless manner, and these sensors can be connected in a networking manner, such as a wireless sensor network (Wireless Sensor Network). Networks, WSN for short), another example is the way of Mesh networking.
- WSN Wireless Sensor Network
- These sensors can communicate through communication protocols such as WirelessHART, Zigbee, WIFI, Z-Wave, RFID, CC2053, UWB, and NFC.
- the senor includes, but is not limited to: carbon dioxide sensor, switch sensor, button sensor, human infrared sensor, microwave human sensor, ultrasonic human sensor, temperature sensor, vibration sensor, sound sensor, pressure sensor, motion detection
- sensors photoelectric sensors, illuminance sensors, electrical remote control signal sensors, liquid/gas valve sensors, curtain motor motion sensors, and window magnetic sensors.
- the room detection module 201 can also obtain the room sensor information of the room by receiving the sensor information sent by the sensor set at the door position of the room.
- the room detection module 201 can also simultaneously obtain the room sensor information and the room door status information sent by the sensors in the guest room, thereby ensuring the accuracy of the room detection information of the guest room, and can provide The occupants of the guest rooms provide a better check-in experience.
- the outdoor detection module 202 is used to obtain outdoor detection information of a designated location outside the guest room.
- the outdoor detection module 202 receives outdoor detection information sent by one or more detection devices installed outside the guest room.
- the outdoor detection module 202 extracts the facial features of the target user from the image, and compares the facial features with the facial features of the registered user of the guest room to determine the The target user belongs to the check-in user of the guest room.
- the outdoor detection module 202 is installed outdoors. Of course, in another embodiment, the outdoor detection module 202 may also perform the comparison work locally.
- the outdoor detection module 202 includes a wireless access device for acquiring wireless signals of a mobile device within a designated location outside the guest room, and determining the relationship between the mobile device and the mobile device based on the wireless signal. In a state where the guest room is associated, the outdoor detection information is output.
- the outdoor detection module 202 receives wireless signals of mobile devices within a certain range nearby that are detected and sent by the wireless access device.
- the room status detection module 203 is used to determine the departure status of the occupants of the guest room based on the room detection information and outdoor detection information; wherein, the departure status includes a non-leave status, a short-term departure status, and a long-term departure status. Leave state.
- the room status detection module 203 judges whether there are people in the room according to the room detection information, and judges whether the occupant of the room has left the room according to the outdoor detection information, thereby comprehensively judging the departure of the occupant user of the room state.
- the information push module 204 is configured to determine an information push strategy for pushing information to the staying user in the guest room according to the departure status of the staying user.
- the information push module 204 may also push service information to the mobile device of the occupant user of the guest room according to the physical characteristics, so as to provide the occupant user with a more humanized service experience.
- the information push module that pushes according to travel information and/or order information and the information push module that pushes according to the physical characteristics can be the same information push module, or can be set as two independent information push modules according to their functions. Module.
- the system further includes a power control module for determining a power control strategy for the guest room according to the departure state of the staying user; wherein, the power control strategy includes continuous power supply and instant power-off , Delay power off, or adjust the power of the HAVC system.
- the information push system for hotel rooms provided by the embodiments of this application is used to implement the information push method for hotel rooms provided by the embodiment shown in FIG. 1 of this application, and has functional modules corresponding to the method.
- the implementation principle and technical effect are similar, and will not be repeated here.
- the embodiment of the present application also provides an information push device used in a hotel.
- FIG. 3 shows a schematic structural diagram of an information pushing device in an embodiment of this application.
- the information pushing device 3 includes at least one sensor 301, at least one outdoor detection device 302, and a processing device 303.
- the at least one sensor 301 is used to obtain room detection information of a guest room, and the room detection information includes indoor sensor information and/or room door status information.
- the at least one outdoor detection device 302 is used to obtain outdoor detection information of a designated location outside the guest room.
- the processing device 303 is communicatively connected to the sensor and the outdoor detection device, and is used to determine the departure status of the occupant user in the room according to the room detection information and outdoor detection information, so as to determine the information of the occupant user in the room Push strategy; wherein, the leaving state includes an unleaved state, a short-term away state, and a long-term away state.
- the leaving state includes an unleaved state, a short-term away state, and a long-term away state.
- the processing device includes a computer device loaded with a hotel management system.
- the computer device may be any computing device with mathematical and logical operations and data processing capabilities, including but not limited to: personal computer equipment, single server, server cluster, distributed server, cloud server, etc.
- the cloud server may be a cloud computing platform provided by a cloud computing provider.
- the types of the cloud server include but are not limited to: Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) , And Infrastructure-as-a-Service (IaaS).
- the types of the cloud server include but are not limited to: public cloud (Public Cloud) server, private cloud (Private Cloud) server, and hybrid cloud (Hybrid Cloud) server, etc.
- the public cloud server is, for example, Amazon's elastic computing cloud (Amazon EC2), IBM's Blue Cloud, Google's AppEngine, and Windows' Azure service platform, etc.; the private cloud server For example, Meituan cloud computing platform, Facebook cloud computing service platform, Amazon (Amazon) cloud computing service platform, Baidu cloud computing platform, and Tencent cloud computing platform, etc.
- Amazon's elastic computing cloud Amazon EC2
- IBM's Blue Cloud IBM's Blue Cloud
- Google's AppEngine and Windows' Azure service platform
- the private cloud server For example, Meituan cloud computing platform, Facebook cloud computing service platform, Amazon (Amazon) cloud computing service platform, Baidu cloud computing platform, and Tencent cloud computing platform, etc.
- the senor includes: carbon dioxide sensor, switch sensor, button sensor, human infrared sensor, microwave human sensor, ultrasonic human sensor, temperature sensor, vibration sensor, sound sensor, pressure sensor, motion detection sensor, photoelectric One or more of sensors, illuminance sensors, electrical remote control signal sensors, liquid/gas valve sensors, curtain motor motion sensors, and window magnetic sensors.
- the outdoor detection equipment includes at least one camera set at a designated location of the hotel.
- the camera device includes a video camera, a camera module integrated with an optical system or a CCD chip, and a camera module integrated with an optical system and a CMOS chip, etc.
- the captured image frame sequence or video is preprocessed by using image recognition technology to eliminate An image frame in which a person is not detected, thereby obtaining a single image frame or a sequence of image frames in which a person is detected.
- the outdoor detection device includes at least one wireless access device set in a designated location of the hotel.
- the wireless access device includes one or more of Wi-Fi devices, Bluetooth devices, or ZigBee devices.
- the camera device and the wireless access device can be set in the necessary area or frequently-traffic area of the check-in user, for example, set in one of the hotel's floor corridors, elevator rooms, elevators, hotel lobby, and hotel entrances or exits. Multiple.
- the embodiment of the present application also provides a hotel management system.
- FIG. 4 shows a schematic structural diagram of a hotel management system in an embodiment of this application.
- the hotel management system 4 includes a memory 401 and a processor 402. It is easy to understand that the hotel management system can be implemented by including software and hardware in computer equipment.
- the computer device may be any computing device with mathematical and logical operations and data processing capabilities, including but not limited to: personal computer equipment, single server, server cluster, distributed server, cloud server, etc.
- the hotel management system is, for example, a hotel PMS (Property Management System, property management system) system capable of assisting the hotel in business management and control of computer management.
- the hotel management system includes at least one computer or server.
- the computer or server of the hotel management system is installed in a hotel room, on the door of the guest room, and, for example, hotel corridors, elevators, halls, etc. Communication with sensors, wireless access devices or monitoring equipment outside the guest room, as well as with the information push device of the hotel guest room including the power switch.
- the computer or server is used to detect the guest room detection information of the guest room and outdoor detection outside the guest room. Information, comprehensively judge the departure status of the occupants of the guest room to determine the power management strategy of the guest room.
- the hotel management system may also be in communication connection with an information management service system in the cloud, and the server may be arranged on one or more physical servers according to various factors such as functions and loads.
- the server end may be composed of servers based on a cloud architecture.
- a server based on a cloud architecture includes a public cloud (Public Cloud) server and a private cloud (Private Cloud) server.
- the public or private cloud server includes Software-as-a-Service (Software-as-a-Service, SaaS).
- the private cloud service terminal is, for example, Meituan cloud computing service platform, Facebook cloud computing service platform, Amazon cloud computing service platform, Baidu cloud computing platform, Tencent cloud computing platform, etc.
- the server can also be composed of distributed or centralized server clusters.
- the server cluster is composed of at least one physical server.
- Each physical server is configured with multiple virtual servers, each virtual server runs at least one functional module in the hotel information management service system, and each virtual server communicates through a network.
- the storage 401 is, for example, a network-attached storage accessed via a radio frequency (RF) circuit or an external port and a communication network, where the communication network may be the Internet, one or more intranets, or a local area network. , WAN, storage local area network, etc., or a suitable combination thereof.
- the memory controller can control access to the memory by other components of the device, such as the CPU and peripheral interfaces.
- the memory optionally includes a high-speed random access memory, and optionally also includes a non-volatile memory, such as one or more magnetic disk storage devices, flash memory devices, or other non-volatile solid-state memory devices. Access to the memory by other components of the device, such as the CPU and peripheral interfaces, is optionally controlled by the memory controller.
- the memory 401 may also include a volatile memory (Volatile Memory), such as a random access memory (Random Access Memory, RAM); the memory may also include a non-volatile memory (Non-Volatile Memory) , Such as Read-Only Memory (ROM), Flash Memory (Flash Memory), Hard Disk Drive (HDD), or Solid-State Drive (SSD).
- Volatile Memory such as a random access memory (Random Access Memory, RAM)
- non-Volatile Memory Non-Volatile Memory
- ROM Read-Only Memory
- Flash Memory Flash Memory
- HDD Hard Disk Drive
- SSD Solid-State Drive
- the processor 402 includes an integrated circuit chip with signal processing capabilities; or includes a general-purpose processor, which may be a microprocessor or any conventional processor, such as a central processing unit (Central Processing Unit). Processing Unit, CPU).
- a general-purpose processor which may be a microprocessor or any conventional processor, such as a central processing unit (Central Processing Unit). Processing Unit, CPU).
- CPU central processing unit
- it can be a digital signal processor, an application specific integrated circuit, a discrete gate or transistor logic device, a discrete hardware component, which can implement or execute the methods, steps, and logic block diagrams disclosed in the embodiments of the present application, for example, perform The information push method described in the embodiment corresponding to FIG.
- the room detection information includes indoor sensor information and/or room door status information; Obtain outdoor detection at a designated location outside the guest room Information; according to the room detection information and outdoor detection information, determine the departure status of the occupants of the guest room; wherein, the departure status includes a non-leave status, a short-term departure status, and a long-term departure status; according to the check-in
- the leaving state of the user determines the information push strategy to the check-in user of the guest room.
- This application also provides a computer readable and writable storage medium that stores a computer program for the information push method of a hotel room, and when the computer program is executed, it implements the above-mentioned embodiment about the information used for the hotel room described in FIG. 1 Push method.
- the function is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer readable storage medium.
- the technical solution of the present application essentially or the part that contributes to the existing technology or the part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including Several instructions are used to make a computer device (which may be a personal computer, a server, or a network device, etc.) execute all or part of the steps of the methods described in the various embodiments of the present application.
- the computer readable and writable storage medium may include a read-only memory, a random access memory, a charged erasable programmable read-only memory, a read-only optical disk or other optical disk storage devices, magnetic disk storage devices, or Other magnetic storage devices, flash memory, U disk, mobile hard disk, or any other medium that can be used to store desired program codes in the form of instructions or data structures and that can be accessed by a computer.
- any connection is properly termed a computer-readable medium.
- the instruction is sent from a website, server, or other remote source using coaxial cable, fiber optic cable, twisted pair, digital subscriber line, or wireless technology such as infrared, radio, and microwave
- coaxial cable, Fiber optic cable, twisted pair, digital subscriber line, or wireless technologies such as infrared, radio, and microwave
- computer readable and writable storage media and data storage media do not include connections, carrier waves, signals, or other transient media, but are intended for non-transitory, tangible storage media.
- the magnetic disks and optical disks used in the application include compact disks, laser disks, optical disks, digital versatile disks, floppy disks, and Blu-ray disks.
- Disks usually copy data magnetically, while optical disks use lasers to optically copy data.
- the functions described in the computer program of the information pushing method for hotel rooms described in this application can be implemented in hardware, software, firmware, or any combination thereof. When implemented in software, these functions can be stored or transferred to a computer-readable medium as one or more instructions or codes.
- the steps of the method or algorithm disclosed in the present application may be embodied by a processor-executable software module, where the processor-executable software module may be located on a tangible, non-transitory computer readable and writable storage medium. Tangible, non-transitory computer readable and writable storage media can be any available media that can be accessed by a computer.
- each block in the flowchart or block diagram can represent a module, program segment, or part of code, and the module, program segment, or part of code contains one or more for realizing the specified logic function.
- Executable instructions can also occur in a different order from the order marked in the drawings. For example, two blocks shown in succession can actually be executed substantially in parallel, or they can sometimes be executed in the reverse order, depending on the functions involved.
- each block in the block diagram and/or flowchart, and the combination of the blocks in the block diagram and/or flowchart can be implemented by a dedicated hardware-based system that performs the specified functions or operations Or it can be realized by a combination of dedicated hardware and computer instructions.
Abstract
Disclosed are an information pushing method, system and device for a hotel. The method comprises: acquiring room detection information of a guest room, wherein the room detection information comprises indoor sensing information and/or room door state information; acquiring outdoor detection information of a specified position outside the guest room; determining a departure state of an occupant of the guest room according to the room detection information and the outdoor detection information, wherein the departure state comprises an non-departure state, a short-term departure state and a long-term departure state; and determining, according to the departure state of the occupant, an information pushing strategy corresponding to the occupant of the guest room. According to the present application, a departure state of an occupant is comprehensively determined by means of acquiring detection information of the inside and outside of a room, so as to push corresponding service information to the occupant in a targeted manner, thereby improving the convenience of behaviors, such as travel, dining and car use, of the occupant, and providing an intelligent staying experience.
Description
本申请要求于2020年03月03日提交的申请号为202010140741.5、发明名称为“用于酒店的信息推送方法、系统及设备”的中国专利申请的优先权,其全部内容通过引用结合在本申请中。This application claims the priority of the Chinese patent application with the application number 202010140741.5 and the invention title "Information push method, system and equipment for hotels" filed on March 3, 2020, the entire content of which is incorporated into this application by reference middle.
本申请涉及信息技术领域,尤其涉及一种用于酒店的信息推送方法、系统及设备。This application relates to the field of information technology, and in particular to an information push method, system and equipment for hotels.
现有的大部分酒店无法预知入住用户的行为和偏好信息,通常只能固定推送预先拟定的服务信息,用户外出或就餐的便利性低,无法提供入住用户良好的入住体验。Most of the existing hotels cannot predict the behavior and preference information of the check-in users, and usually can only push the predetermined service information in a fixed manner. The convenience for users to go out or eat is low, and they cannot provide the check-in users with a good check-in experience.
发明内容Summary of the invention
鉴于以上所述相关技术的缺点,本申请的目的在于提供一种用于酒店的信息推送方法、系统及设备。In view of the shortcomings of the above-mentioned related technologies, the purpose of this application is to provide an information push method, system and equipment for hotels.
为实现上述目的及其他相关目的,本申请第一方面公开一种用于酒店的信息推送方法,包括:获取客房的房间检测信息,所述房间检测信息包括室内传感信息和/或房门状态信息;获取所述客房外的指定位置的室外检测信息;根据所述房间检测信息及室外检测信息,确定所述客房的入住用户的离开状态;其中,所述离开状态包括未离开状态、短时离开状态、以及长时离开状态;根据所述入住用户的离开状态,确定向所述客房的入住用户进行信息推送的信息推送策略。In order to achieve the above and other related purposes, the first aspect of this application discloses an information push method for hotels, including: obtaining room detection information of a guest room, the room detection information including indoor sensor information and/or door status Information; obtain outdoor detection information at a designated location outside the guest room; determine the departure status of the occupant user of the guest room based on the room detection information and outdoor detection information; wherein, the departure status includes not-away status, short-term A leave state and a long-term leave state; according to the leave state of the staying user, an information push strategy for pushing information to the staying user of the guest room is determined.
在本申请第一方面的某些实施方式中,所述室内传感信息是通过二氧化碳传感器、开关传感器、按钮传感器、人体红外传感器、微波人体传感器、超声波人体传感器、温度传感器、震动传感器、声音传感器、压力传感器、移动侦测传感器、光电传感器、照度传感器、电器遥控信号传感器、液体/气体阀门传感器、窗帘电机运动传感器、以及窗磁传感器中的一种或多种获取的。In some implementations of the first aspect of the present application, the indoor sensor information is passed through a carbon dioxide sensor, a switch sensor, a button sensor, a human infrared sensor, a microwave human sensor, an ultrasonic human sensor, a temperature sensor, a vibration sensor, and a sound sensor. , Pressure sensor, motion detection sensor, photoelectric sensor, illuminance sensor, electrical remote control signal sensor, liquid/gas valve sensor, curtain motor motion sensor, and window magnetic sensor.
在本申请第一方面的某些实施方式中,所述房门状态信息包括内锁状态、外锁状态、以及未锁状态中的一种。In some implementations of the first aspect of the present application, the door state information includes one of an inner locked state, an outer locked state, and an unlocked state.
在本申请第一方面的某些实施方式中,所述获取所述客房外的指定位置的室外检测信息的步骤包括:获取所述客房外的指定位置的包含目标用户的图像;在确定所述目标用户属于所述客房的入住用户的状态下,输出所述室外检测信息。In some implementation manners of the first aspect of the present application, the step of acquiring outdoor detection information of a designated location outside the guest room includes: acquiring an image containing a target user at a designated location outside the guest room; In a state where the target user belongs to a occupant user of the guest room, the outdoor detection information is output.
在本申请第一方面的某些实施方式中,所述确定所述目标用户属于所述客房的入住用户的方式包括:从所述图像中提取所述目标用户的面部特征;将所述面部特征与登记的所述客房的入住用户的面部特征进行比对,以确定所述目标用户属于所述客房的入住用户。In some implementation manners of the first aspect of the present application, the method for determining that the target user belongs to the occupant user of the guest room includes: extracting the facial features of the target user from the image; combining the facial features Compare with the facial features of the registered user of the room to determine that the target user belongs to the user of the room.
在本申请第一方面的某些实施方式中,所述客房外的指定位置包括楼层走廊、电梯间、电梯内、酒店大厅、以及酒店出入口中的一处或多处。In some implementations of the first aspect of the present application, the designated location outside the guest room includes one or more of the floor corridor, the elevator room, the elevator, the hotel lobby, and the entrance and exit of the hotel.
在本申请第一方面的某些实施方式中,所述根据所述房间检测信息及室外检测信息,获得所述客房的入住用户的离开状态的步骤包括:提取所述入住用户的体貌特征,所述体貌特征包括衣着特征、体态特征、肤色特征、毛发特征、步态特征、以及行囊特征中的一种或多种;根据所述体貌特征判断所述入住用户的离开状态。In some implementation manners of the first aspect of the present application, the step of obtaining the departure status of the occupant user of the room according to the room detection information and outdoor detection information includes: extracting the physical characteristics of the occupant user, and The physical features include one or more of clothing features, posture features, skin color features, hair features, gait features, and luggage features; the departure state of the staying user is determined according to the physical features.
在本申请第一方面的某些实施方式中,所述获取所述客房外的指定位置的室外检测信息的步骤包括:获取所述客房外的指定位置对应的范围内的移动设备的无线信号;根据所述无线信号确定所述移动设备与所述客房关联的状态下,输出所述室外检测信息。In some implementation manners of the first aspect of the present application, the step of acquiring outdoor detection information of a designated location outside the guest room includes: acquiring wireless signals of mobile devices within a range corresponding to the designated location outside the guest room; Output the outdoor detection information in a state in which it is determined that the mobile device is associated with the guest room according to the wireless signal.
在本申请第一方面的某些实施方式中,所述客房外的指定位置对应的范围包括:酒店的楼层走廊、电梯间、电梯内、酒店大厅、以及酒店出入口中的一处或多处;In some implementations of the first aspect of the present application, the range corresponding to the designated location outside the guest room includes: one or more of the hotel's floor corridor, elevator room, elevator, hotel lobby, and hotel entrances and exits;
所述移动设备包括的Wi-Fi设备、蓝牙设备、以及ZigBee设备中的一种或多种。The mobile device includes one or more of Wi-Fi devices, Bluetooth devices, and ZigBee devices.
在本申请第一方面的某些实施方式中,还包括获取所述客房的入住用户的行为偏好信息的步骤;对应地,所述根据所述房间检测信息及室外检测信息,确定所述客房的入住用户的离开状态的步骤包括:根据所述房间检测信息、室外检测信息、以及所述行为偏好信息,确定所述入住用户的离开状态。In some implementation manners of the first aspect of the present application, the method further includes the step of obtaining behavior preference information of the occupant user of the guest room; The step of the leaving state of the staying user includes: determining the leaving state of the staying user according to the room detection information, outdoor detection information, and the behavior preference information.
在本申请第一方面的某些实施方式中,还包括获取所述客房的入住用户的用户事件信息的步骤;对应地,所述根据所述房间检测信息及室外检测信息,确定所述客房的入住用户的离开状态的步骤包括:根据所述房间检测信息、室外检测信息、以及所述用户事件信息,确定所述客房的入住用户的离开状态。In some implementation manners of the first aspect of the present application, the method further includes the step of obtaining user event information of the occupant user of the guest room; The step of the leaving state of the staying user includes: determining the leaving state of the staying user of the guest room according to the room detection information, outdoor detection information, and the user event information.
在本申请第一方面的某些实施方式中,还包括:根据所述入住用户的离开状态,确定所述客房的电力控制策略;其中,所述电力控制策略包括持续供电、即时断电、延迟断电、或调整HVAC系统的电力。In some implementation manners of the first aspect of the present application, the method further includes: determining the power control strategy of the guest room according to the departure state of the staying user; wherein, the power control strategy includes continuous power supply, instant power failure, and delay Cut off the power, or adjust the power of the HVAC system.
本申请第二方面还提供一种用于酒店的信息推送系统,包括:房间检测模块,用于获取客房的房间检测信息,所述房间检测信息包括室内传感信息和/或房门状态信息;室外检测模块,用于获取所述客房外的指定位置的室外检测信息;房态检测模块,用于根据所述房间检测信息及室外检测信息,确定所述客房的入住用户的离开状态;其中,所述离开状态包括未离开状态、短时离开状态、以及长时离开状态;信息推送模块,用于根据所述入住用户的离开状态,确定向所述客房的入住用户进行信息推送的信息推送策略。The second aspect of the present application also provides an information push system for hotels, including: a room detection module for acquiring room detection information of a guest room, where the room detection information includes indoor sensor information and/or room door status information; The outdoor detection module is used to obtain outdoor detection information at a designated location outside the guest room; the room status detection module is used to determine the departure status of the occupant user in the guest room based on the room detection information and outdoor detection information; wherein, The leaving state includes a non-leaving state, a short-term leaving state, and a long-term leaving state; the information push module is used to determine an information push strategy for pushing information to the staying user of the guest room according to the leaving state of the staying user .
在本申请第二方面的某些实施方式中,所述房间检测模块包括传感器;其中,所述传感器包括:二氧化碳传感器、开关传感器、按钮传感器、人体红外传感器、微波人体传感器、超声波人体传感器、温度传感器、震动传感器、声音传感器、压力传感器、移动侦测传感器、光电传感器、照度传感器、电器遥控信号传感器、液体/气体阀门传感器、窗帘电机运动传感器、以及窗磁传感器中的一种或多种。In some implementations of the second aspect of the present application, the room detection module includes a sensor; wherein, the sensor includes: a carbon dioxide sensor, a switch sensor, a button sensor, a human infrared sensor, a microwave human sensor, an ultrasonic human sensor, and a temperature sensor. One or more of sensors, vibration sensors, sound sensors, pressure sensors, motion detection sensors, photoelectric sensors, illuminance sensors, electrical remote control signal sensors, liquid/gas valve sensors, curtain motor motion sensors, and window magnetic sensors.
在本申请第二方面的某些实施方式中,所述房门状态信息包括内锁状态、外锁状态、以及未锁状态中的一种。In some implementations of the second aspect of the present application, the door state information includes one of an inner locked state, an outer locked state, and an unlocked state.
在本申请第二方面的某些实施方式中,所述室外检测模块,用于获取所述客房外的指定位置的包含目标用户的图像,并在确定所述目标用户属于所述客房的入住用户的状态下,输出所述室外检测信息。In some implementations of the second aspect of the present application, the outdoor detection module is configured to obtain an image containing a target user at a designated location outside the guest room, and to determine that the target user belongs to the guest user of the guest room. In the state, output the outdoor detection information.
在本申请第二方面的某些实施方式中,所述室外检测模块,用于从所述图像中提取所述目标用户的面部特征,并将所述面部特征与登记的所述客房的入住用户的面部特征进行比对,以确定所述目标用户属于所述客房的入住用户。In some implementations of the second aspect of the present application, the outdoor detection module is configured to extract the facial features of the target user from the image, and compare the facial features with the registered user in the guest room Compare the facial features of to determine that the target user belongs to the user who is staying in the room.
在本申请第二方面的某些实施方式中,所述客房外的指定位置包括楼层走廊、电梯间、电梯内、酒店大厅、以及酒店出入口中的一处或多处。In some implementations of the second aspect of the present application, the designated location outside the guest room includes one or more of the floor corridor, the elevator room, the elevator, the hotel lobby, and the entrance and exit of the hotel.
在本申请第二方面的某些实施方式中,所述房态检测模块,用于根据所述房间检测信息、室外检测信息、以及提取的所述入住用户的体貌特征,判断所述入住用户的离开状态;其中,所述体貌特征包括衣着特征、体态特征、肤色特征、毛发特征、步态特征、以及行囊特征中的一种或多种。In some implementation manners of the second aspect of the present application, the room status detection module is configured to determine the check-in user's physical characteristics based on the room detection information, outdoor detection information, and the extracted physical characteristics of the check-in user Away state; wherein the physical features include one or more of clothing features, posture features, skin color features, hair features, gait features, and luggage features.
在本申请第二方面的某些实施方式中,所述室外检测模块,还用于获取所述客房外的指定位置对应的范围内的移动设备的无线信号,并根据所述无线信号确定所述移动设备与所述客房关联的状态下,输出所述室外检测信息。In some implementation manners of the second aspect of the present application, the outdoor detection module is further configured to obtain wireless signals of mobile devices within a range corresponding to a designated location outside the guest room, and determine the wireless signal according to the wireless signal When the mobile device is associated with the guest room, output the outdoor detection information.
在本申请第二方面的某些实施方式中,所述客房外的指定位置对应的范围包括酒店的楼层走廊、电梯间、电梯内、酒店大厅、以及酒店出入口中的一处或多处;所述移动设备包括Wi-Fi设备、蓝牙设备、以及ZigBee设备中的一种或多种。In some implementations of the second aspect of the present application, the range corresponding to the designated location outside the guest room includes one or more of the hotel's floor corridor, elevator room, elevator interior, hotel lobby, and hotel entrances and exits; The mobile equipment includes one or more of Wi-Fi equipment, Bluetooth equipment, and ZigBee equipment.
在本申请第二方面的某些实施方式中,还包括偏好信息模块,用于获取所述客房的入住用户的行为偏好信息;对应地,所述房态检测模块,还用于根据所述房间检测信息、室外检测信息、以及所述行为偏好信息,确定所述入住用户的离开状态。In some implementation manners of the second aspect of the present application, it further includes a preference information module, which is used to obtain the behavior preference information of the occupant user of the room; correspondingly, the room status detection module is also used to The detection information, outdoor detection information, and the behavior preference information determine the departure state of the staying user.
在本申请第二方面的某些实施方式中,还包括用户订单模块,用于获取所述客房的入住用户的用户事件信息;对应地,所述房态检测模块,还用于根据所述房间检测信息、室外检测信息、以及所述用户事件信息,确定所述客房的入住用户的离开状态。In some implementations of the second aspect of the present application, it further includes a user order module, which is used to obtain user event information of the user who is staying in the room; correspondingly, the room status detection module is also used to The detection information, outdoor detection information, and the user event information determine the departure state of the user who is staying in the room.
在本申请第二方面的某些实施方式中,还包括电力控制模块,用于根据所述入住用户的离开状态,确定所述客房的电力控制策略;其中,所述电力控制策略包括持续供电、即时断电、延迟断电、或调整HVAC系统的电力。In some implementations of the second aspect of the present application, it further includes a power control module for determining the power control strategy of the guest room according to the departure state of the staying user; wherein, the power control strategy includes continuous power supply, Immediately cut off power, delay power off, or adjust the power of the HVAC system.
本申请第三方面还提供一种用于酒店的信息推送设备,包括:至少一传感器,用于获取客房的房间检测信息,所述房间检测信息包括室内传感信息和/或房门状态信息;至少一室外检测设备,用于获取所述客房外的指定位置的室外检测信息;处理设备,通信连接所述传感器和室外检测设备,用于根据所述房间检测信息及室外检测信息,确定所述客房的入住用户的离开状态,以确定向所述客房的入住用户进行信息推送的信息推送策略;其中,所述离开状态包括未离开状态、短时离开状态、以及长时离开状态。The third aspect of the present application also provides an information push device for hotels, including: at least one sensor for acquiring room detection information of a guest room, where the room detection information includes indoor sensor information and/or room door status information; At least one outdoor detection device is used to obtain outdoor detection information at a designated location outside the guest room; a processing device, which is communicatively connected to the sensor and outdoor detection device, is used to determine the The departure status of the staying user of the guest room is used to determine an information push strategy for pushing information to the staying guest of the guest room; wherein the leaving status includes a non-leave status, a short-term departure status, and a long-term departure status.
在本申请第三方面的某些实施方式中,所述传感器包括:二氧化碳传感器、开关传感器、按钮传感器、人体红外传感器、微波人体传感器、超声波人体传感器、温度传感器、震动传感器、声音传感器、压力传感器、移动侦测传感器、光电传感器、照度传感器、电器遥控信号传感器、液体/气体阀门传感器、窗帘电机运动传感器、以及窗磁传感器中的一种或多种。In some implementations of the third aspect of the present application, the sensor includes: a carbon dioxide sensor, a switch sensor, a button sensor, a human infrared sensor, a microwave human sensor, an ultrasonic human sensor, a temperature sensor, a vibration sensor, a sound sensor, and a pressure sensor , Motion detection sensor, photoelectric sensor, illuminance sensor, electrical remote control signal sensor, liquid/gas valve sensor, curtain motor motion sensor, and window magnetic sensor.
在本申请第三方面的某些实施方式中,所述室外检测设备包括设置在酒店指定位置的至少一摄像装置。In some implementations of the third aspect of the present application, the outdoor detection equipment includes at least one camera device set at a designated location of the hotel.
在本申请第三方面的某些实施方式中,所述室外检测设备包括设置在酒店指定位置的至少一无线接入设备。In some implementation manners of the third aspect of the present application, the outdoor detection device includes at least one wireless access device set in a designated location of a hotel.
在本申请第三方面的某些实施方式中,所述处理设备包括装载有酒店信息管理系统的计算机设备。In some implementations of the third aspect of the present application, the processing device includes a computer device loaded with a hotel information management system.
本申请第四方面还提供一种酒店信息管理系统,包括:存储器,用于存储至少一个程序;处理器,与所述存储器相连,用于运行所述至少一个程序时以执行并实现第一方面任一所述的信息推送方法。The fourth aspect of the present application also provides a hotel information management system, including: a memory, configured to store at least one program; a processor, connected to the memory, configured to execute and implement the first aspect when running the at least one program Any of the aforementioned information push methods.
本申请第五方面还提供一种计算机设备的非暂时性的存储介质,存储有至少一个程序,所述程序被处理器执行时执行并实现如第一方面所述的信息推送方法。The fifth aspect of the present application also provides a non-transitory storage medium of a computer device, which stores at least one program, which is executed when the program is executed by a processor and implements the information pushing method as described in the first aspect.
综上所述,本申请提供的用于酒店的信息推送方法、系统及设备,通过获取房间内和房间外的检测信息,综合判断入住用户的离开状态,由此针对性地向入住用户推送相应的服务信息,提高了用户出行、就餐、用车等行为的便利性,提供了智能化的入住体验。In summary, the information push method, system and equipment for hotels provided in this application can comprehensively determine the departure status of the staying user by acquiring the detection information inside and outside the room, and thereby push the corresponding information to the staying user in a targeted manner. The service information improves the convenience of users’ travel, dining, and car use, and provides an intelligent check-in experience.
本申请所涉及的发明的具体特征如所附权利要求书所显示。通过参考下文中详细描述的示例性实施方式和附图能够更好地理解本申请所涉及发明的特点和优势。对附图简要说明书如下:The specific features of the invention involved in this application are shown in the appended claims. The characteristics and advantages of the invention involved in this application can be better understood by referring to the exemplary embodiments and the accompanying drawings described in detail below. A brief description of the drawings is as follows:
图1显示为本申请在一实施例中信息推送方法的流程示意图。FIG. 1 shows a schematic flowchart of an information pushing method in an embodiment of this application.
图2显示为本申请在一实施例中信息推送系统的结构示意图。Figure 2 shows a schematic structural diagram of an information push system in an embodiment of this application.
图3显示为本申请在一实施例中信息推送设备的结构示意图。FIG. 3 shows a schematic structural diagram of an information pushing device in an embodiment of this application.
图4显示为本申请在一实施例中酒店管理系统的结构示意图。Fig. 4 shows a schematic structural diagram of a hotel management system in an embodiment of this application.
以下由特定的具体实施例说明本申请的实施方式,熟悉此技术的人士可由本说明书所揭 露的内容轻易地了解本申请的其他优点及功效。The following specific examples illustrate the implementation of the present application. Those familiar with the technology can easily understand the other advantages and effects of the present application from the content disclosed in this specification.
再者,如同在本文中所使用的,单数形式“一”、“一个”和“该”旨在也包括复数形式,除非上下文中有相反的指示。应当进一步理解,术语“包含”、“包括”表明存在所述的特征、步骤、操作、元件、组件、项目、种类、和/或组,但不排除一个或多个其他特征、步骤、操作、元件、组件、项目、种类、和/或组的存在、出现或添加。此处使用的术语“或”和“和/或”被解释为包括性的,或意味着任一个或任何组合。因此,“A、B或C”或者“A、B和/或C”意味着“以下任一个:A;B;C;A和B;A和C;B和C;A、B和C”。仅当元件、功能、步骤或操作的组合在某些方式下内在地互相排斥时,才会出现该定义的例外。Furthermore, as used herein, the singular forms "a", "an" and "the" are intended to also include the plural forms, unless the context dictates to the contrary. It should be further understood that the terms "comprising" and "including" indicate the presence of the described features, steps, operations, elements, components, items, types, and/or groups, but do not exclude one or more other features, steps, operations, The existence, appearance or addition of elements, components, items, categories, and/or groups. The terms "or" and "and/or" used herein are interpreted as inclusive or mean any one or any combination. Therefore, "A, B or C" or "A, B and/or C" means "any of the following: A; B; C; A and B; A and C; B and C; A, B and C" . An exception to this definition will only occur when the combination of elements, functions, steps or operations is inherently mutually exclusive in some way.
现有的大部分酒店无法预知入住用户的行为和偏好信息,通常只能固定推送预先拟定的服务信息,用户外出或就餐的便利性低,无法提供入住用户良好的入住体验。Most of the existing hotels cannot predict the behavior and preference information of the check-in users, and usually can only push the predetermined service information in a fixed manner. The convenience for users to go out or eat is low, and they cannot provide the check-in users with a good check-in experience.
有鉴于此,本申请提供一种用于酒店的信息推送方法,通过获取房间内和房间外的检测信息,综合判断入住用户的离开状态,由此针对性地向入住用户推送相应的服务信息,例如,向入住用户推送出行方式、就餐地点信、打车地点/地铁/公交站台等信息,提高了用户出行、就餐、用车等行为的便利性,提供了智能化的入住体验。在实施例中,所述酒店包括但不限于经济型连锁酒店、商务宾馆、豪华或星级酒店、民宿以及租房公寓等。在实际的实施场景中,所述酒店还可以为OTA(Online Travel Agent,在线旅行社)平台上注册或入驻的酒店商家。In view of this, this application provides an information push method for hotels. By obtaining detection information in and outside the room, comprehensively judge the departure status of the staying user, thereby pushing corresponding service information to the staying user in a targeted manner. For example, push travel mode, dining location information, taxi location/subway/bus station and other information to check-in users, which improves the convenience of users' travel, dining, and car use, and provides an intelligent check-in experience. In the embodiment, the hotels include but are not limited to economic chain hotels, business hotels, luxury or star hotels, homestays, and rental apartments. In an actual implementation scenario, the hotel may also be a hotel merchant registered or settled on an OTA (Online Travel Agent, online travel agency) platform.
本申请提供的用于酒店客房的信息推送方法应用于酒店的管理系统中,在一种示例性的实施例中,所述酒店管理系统例如为能够协助酒店进行业务管理及控制的计算机管理的酒店PMS(Property Management System,物业管理系统)系统。所述酒店管理系统包括至少一台计算机或服务器,在本申请中,所述酒店管理系统的计算机或服务器与设置在酒店客房内、客房的房门、以及例如酒店楼道走廊、电梯、大厅等客房外的传感器、无线接入设备或监控设备等通信,还与酒店客房的包括取电开关的信息推送系统通信,服务器用于通过检测客房的房间检测信息和客房外的室外检测信息,综合判断入住用户的离开状态,以确定向该入住用户的信息推送策略。The information push method for hotel guest rooms provided in this application is applied to a hotel management system. In an exemplary embodiment, the hotel management system is, for example, a computer-managed hotel that can assist the hotel in business management and control. PMS (Property Management System) system. The hotel management system includes at least one computer or server. In this application, the computer or server of the hotel management system is installed in a hotel room, the door of the guest room, and guest rooms such as hotel corridors, elevators, and halls. It also communicates with external sensors, wireless access equipment or monitoring equipment, and also communicates with the information push system of the hotel room including the power switch. The server is used to comprehensively determine the check-in by detecting the room detection information of the guest room and the outdoor detection information outside the room The leaving state of the user is used to determine the information push strategy to the staying user.
请参阅图1,显示为本申请在一实施例中信息推送方法的流程示意图。如图所示,所述信息推送方法包括以下步骤:Please refer to FIG. 1, which shows a schematic flowchart of an information pushing method in an embodiment of this application. As shown in the figure, the information pushing method includes the following steps:
S101,获取客房的房间检测信息,所述房间检测信息包括室内传感信息和/或房门状态信息。S101: Acquire room detection information of a guest room, where the room detection information includes indoor sensor information and/or room door status information.
在此,所述信息推送方法可以依据酒店的设备配置条件而由设于本地或网络端的处理设备执行,例如,若酒店管理系统的台式主机硬件配置差,数据处理速度慢,则可以将获取的检测信息存储在通信网络上的服务器,而设置在酒店内的各检测装置/设备可以仅执行信息的采集操作及发送操作,而由服务器完成处理并反馈;反之,如果酒店的控制装置的硬件配置较好,存储空间足够,也可以在本地执行所述信息推送方法并实现对客房的入住用户推送相应的服务信息。Here, the information push method can be executed by processing equipment located locally or on the network according to the equipment configuration conditions of the hotel. For example, if the desktop host hardware configuration of the hotel management system is poor and the data processing speed is slow, the obtained The detection information is stored on the server on the communication network, and each detection device/equipment installed in the hotel can only perform information collection and transmission operations, and the server completes the processing and feedback; on the contrary, if the hardware configuration of the hotel's control device Preferably, the storage space is sufficient, and the information pushing method can also be executed locally and the corresponding service information can be pushed to the occupants of the guest room.
在一种实现方式中,服务器可以通过接收客房内设置的一或多个传感器检测得到并发送的室内传感信息,以获取该客房的房间传感信息,从而根据所述房间传感信息,判断所述客房内是否有人。在实施例中,所述的一种或多种传感器可以通过有线或无线的方式与所述服务器进行通信,该些传感器可以组网的方式进行连接,比如无线传感器网络(Wireless Sensor Networks,简称WSN),再例如Mesh组网的方式等。该些传感器可以通过Wireless HART,Zigbee(紫峰),WIFI,Z-Wave,射频识别(Radio Frequency Identification,RFID),CC2053,超宽带(Ultra Wide Band,UWB),近场通信(Near Field Communication,NFC)等通信协议进行通信。In one implementation, the server can obtain the room sensor information of the room by receiving the room sensor information detected and sent by one or more sensors installed in the room, so as to determine according to the room sensor information Whether there are people in the room. In the embodiment, the one or more sensors can communicate with the server in a wired or wireless manner, and these sensors can be connected in a networking manner, such as wireless sensor networks (Wireless Sensor Networks, WSN for short). ), another example is the way of Mesh networking. These sensors can pass Wireless HART, Zigbee (紫峰), WIFI, Z-Wave, Radio Frequency Identification (RFID), CC2053, Ultra Wide Band (UWB), Near Field Communication, NFC ) And other communication protocols for communication.
在一些实施例中,所述传感器可以预先与其所在的客房进行关联,以确定各传感器发送的传感信息与某间客房的对应关系。例如,可以通过人工登记的方式,将各传感器的标识信 息(例如设备编号、标识码等)与其所在的客房的标识信息(例如房间编号、位置编码等)进行关联并存储,以接收该客房的室内传感信息。又如,可以通过自动搜索信号范围内各传感器发送的传感信息和位置信息,当所述传感器发送的位置信息在预先设置的客房位置范围内时,将所述传感器与该客房进行关联,以接收该客房的室内传感信息。In some embodiments, the sensor may be associated with the room in which it is located in advance to determine the corresponding relationship between the sensor information sent by each sensor and a certain room. For example, the identification information (such as device number, identification code, etc.) of each sensor and the identification information (such as room number, location code, etc.) of the room in which it is located can be associated and stored by manual registration to receive the guest room’s information. Indoor sensor information. For another example, the sensor information and location information sent by each sensor within the signal range can be automatically searched. When the location information sent by the sensor is within the preset room location range, the sensor can be associated with the room. Receive indoor sensor information of the room.
在一些实施例中,所述传感器包括但不限于:二氧化碳传感器、开关传感器、按钮传感器、人体红外传感器、微波人体传感器、超声波人体传感器、温度传感器、震动传感器、声音传感器、压力传感器、移动侦测传感器、光电传感器、照度传感器、电器遥控信号传感器、液体/气体阀门传感器、窗帘电机运动传感器、以及窗磁传感器中的一种或多种。In some embodiments, the sensor includes, but is not limited to: carbon dioxide sensor, switch sensor, button sensor, human infrared sensor, microwave human sensor, ultrasonic human sensor, temperature sensor, vibration sensor, sound sensor, pressure sensor, motion detection One or more of sensors, photoelectric sensors, illuminance sensors, electrical remote control signal sensors, liquid/gas valve sensors, curtain motor motion sensors, and window magnetic sensors.
作为示例,用于检测人体的人体红外传感器可以设置在客房内的房门附近的墙体及天花板上、床上方的天花板上及附近的墙体上、或设置在洗浴间内等;所述人体红外传感器通过检测客房内的红外光谱的变化,并通过电路处理后产生传感信号,从而输出所述客房内的室内传感信息。As an example, the human body infrared sensor used to detect the human body can be installed on the wall and ceiling near the door in the guest room, on the ceiling above the bed and on the wall nearby, or in the bathroom, etc.; The infrared sensor detects the change of the infrared spectrum in the guest room and generates a sensing signal after processing by the circuit, thereby outputting the indoor sensing information in the guest room.
作为示例,所述二氧化碳传感器用于检测房间内的二氧化碳浓度,若检测到的二氧化碳浓度高于预设的阈值,则判断房间内有人存在,并将所检测到的二氧化碳浓度转化为电流输出信号,从而输出所述客房内的室内传感信息。As an example, the carbon dioxide sensor is used to detect the carbon dioxide concentration in the room. If the detected carbon dioxide concentration is higher than a preset threshold, it is determined that there is someone in the room, and the detected carbon dioxide concentration is converted into a current output signal. Thus, the indoor sensor information in the guest room is output.
作为示例,所述开关传感器用于检测对房间内设置的控制开关(例如照明控制开关)的开启或关闭的操作,从而判断房间内是否有人存在,以获取所述客房内的室内传感信息。As an example, the switch sensor is used to detect the operation of turning on or off a control switch (such as a lighting control switch) provided in a room, so as to determine whether there are people in the room, so as to obtain indoor sensor information in the room.
作为示例,所述按钮传感器用于检测对房间内设置的按钮的按压操作,并输出所述客房内的室内传感信息。As an example, the button sensor is used to detect a pressing operation of a button provided in a room, and output indoor sensor information in the room.
作为示例,所述微波人体传感器利用多普勒效应原理,用于检测感应范围内的生物体的运动,从而判断房间内是否有人存在,并输出所述客房内的室内传感信息。As an example, the microwave human body sensor uses the principle of the Doppler effect to detect the movement of the biological body within the sensing range, thereby judging whether there is a person in the room, and outputting indoor sensor information in the room.
作为示例,所述超声波人体传感器通过发射超声波信号,在超声波接触到人体时形成反射,并将接收的反射回来的超声波信号转化为电信号,从而判断房间内是否有人存在,并输出所述客房内的室内传感信息。As an example, the ultrasonic human body sensor transmits ultrasonic signals to form reflections when the ultrasonic waves touch the human body, and converts the received reflected ultrasonic signals into electrical signals, thereby judging whether there are people in the room, and outputting the Indoor sensor information.
作为示例,所述温度传感器用于检测房间内的温度,当检测到的温度值高于预设的阈值时,判定房间内有人存在,并输出所述客房内的室内传感信息。As an example, the temperature sensor is used to detect the temperature in the room, and when the detected temperature value is higher than a preset threshold, it is determined that there is someone in the room, and the room sensor information in the room is output.
作为示例,所述震动传感器用于检测房间内的震动,将检测到的震动力的大小进行电路转化输出为电信号,从而判断房间内是否有人存在,并输出所述客房内的室内传感信息。通常,所述震动传感器可以设置在房门、窗、柜门、以及床板等位置。As an example, the vibration sensor is used to detect the vibration in the room, convert the magnitude of the detected vibration force into an electrical signal, thereby judging whether there are people in the room, and output the indoor sensor information in the room . Generally, the shock sensor can be installed in the door, window, cabinet door, and bed board.
作为示例,所述声音传感器用于检测房间内的声波,并将声波信号转化为电信号,以输出所述客房内的室内传感信息。As an example, the sound sensor is used to detect sound waves in a room and convert the sound wave signals into electrical signals to output indoor sensory information in the room.
作为示例,所述压力传感器可以设置在房间的房门、窗、柜门、以及床板等位置,用于检测一定范围内的压力信号,当检测到的压力值或压力变化率超过预设的阈值时,将压力信号转化为电信号,以输出所述客房内的室内传感信息。As an example, the pressure sensor can be set on the door, window, cabinet door, and bedboard of the room to detect a pressure signal within a certain range. When the detected pressure value or pressure change rate exceeds a preset threshold At the time, the pressure signal is converted into an electrical signal to output the indoor sensor information in the guest room.
作为示例,所述移动侦测传感器通过检测房间内热量的移动,判断生物体的移动,以输出所述客房内的室内传感信息。As an example, the motion detection sensor detects the movement of the heat in the room and judges the movement of the living body, so as to output the indoor sensor information in the room.
作为示例,所述光电传感器可以设置在房间内入口处的墙体上、床头附近的墙体上等位置,通过检测光束是否被遮挡,并根据光束先后被遮挡的顺序判断是否有人经过,以输出所述客房内的室内传感信息。As an example, the photoelectric sensor can be set on the wall at the entrance of the room, on the wall near the bedside, etc., by detecting whether the light beam is blocked, and judging whether someone passes by according to the order in which the light beam is blocked. Output the indoor sensor information in the guest room.
作为示例,所述照度传感器用于检测房间内的照度变化,当照度变化率超过预设的阈值时,判断房间内是否有人存在,并输出所述客房内的室内传感信息。As an example, the illuminance sensor is used to detect the illuminance change in the room, and when the illuminance change rate exceeds a preset threshold, it is determined whether there is anyone in the room, and the indoor sensor information in the room is output.
作为示例,所述电器遥控信号传感器用于检测对房间内电器的遥控装置(例如空调遥控器、电视机遥控器、电动窗帘遥控器等)的开启或关闭的操作生成的遥控信号,从而判断房间内是否有人存在,以获取所述客房内的室内传感信息。As an example, the electrical appliance remote control signal sensor is used to detect the remote control signal generated by turning on or off the remote control device of the electrical appliance in the room (for example, the remote control of the air conditioner, the remote control of the TV, the remote control of the electric curtain, etc.), so as to determine the room. Whether anyone exists in the room to obtain indoor sensor information in the guest room.
作为示例,所述液体/气体阀门传感器通过检测房间内设置的液体/气体阀门的压强、压差 或压强变化率,以判断是否有人存在,以获取所述客房内的室内传感信息。As an example, the liquid/gas valve sensor detects the pressure, pressure difference, or pressure change rate of the liquid/gas valve installed in the room to determine whether there is anyone, so as to obtain indoor sensor information in the guest room.
作为示例,所述窗帘电机运动传感器用于检测设置在窗户位置的电机状态,当电机状态改变时判断是否有人存在,以获取所述客房内的室内传感信息。与之类似的,所述窗磁传感器用于检测设置在窗户位置的窗磁状态,当窗磁状态改变时判断是否有人存在,以获取所述客房内的室内传感信息。As an example, the curtain motor motion sensor is used to detect the state of the motor set at the window position, and determine whether there is anyone when the motor state changes, so as to obtain indoor sensor information in the guest room. Similarly, the window magnetism sensor is used to detect the window magnetism state set at the window position, and when the window magnetism state changes, it is judged whether there is a person, so as to obtain the indoor sensor information in the guest room.
在一些实施例中,各所述传感器可以单独设置在客房内的各个区域,或者,各所述传感器也可以集成式地设置在已有的各装置/设备中。例如,所述人体红外传感器可以设置在传统酒店中已有的插卡取电开关中或者取电开关的附近,通过检测红外光谱的变化获取所述室内传感信息。又如,所述开关传感器可以设置在已有的智能开关面板中,根据客房内入住用户在所述智能开关面板上的触控操作,获取所述室内传感信息。In some embodiments, each of the sensors may be separately arranged in each area in the guest room, or each of the sensors may also be integratedly arranged in existing devices/equipment. For example, the human body infrared sensor may be set in or near an existing card power-taking switch in a traditional hotel, and the indoor sensor information can be obtained by detecting changes in the infrared spectrum. For another example, the switch sensor may be set in an existing smart switch panel, and the indoor sensor information can be acquired according to the touch operation of the user who stays in the room on the smart switch panel.
在步骤S101的另一种实现方式中,服务器还可以通过接收所述客房的房门位置设置的传感器发送的传感信息,以获取该客房的房间传感信息。In another implementation of step S101, the server may also obtain the room sensor information of the guest room by receiving the sensor information sent by the sensor set at the door position of the guest room.
在一些实施例中,所述房门状态信息包括设置在房门内侧的门磁系统发送的传感信息。一般而言,所述门磁系统包括门磁开关、门磁传感器等;所述门磁系统通过检测房门开启动作产生房门开关信号,经电路处理后发送房门状态信息。其中,所述房门状态信息包括房门开启状态和房门关闭状态。In some embodiments, the door status information includes sensor information sent by a door magnet system installed on the inner side of the door. Generally speaking, the door sensor system includes a door sensor switch, a door sensor sensor, etc.; the door sensor system generates a door switch signal by detecting the opening action of the door, and sends the door status information after circuit processing. Wherein, the state information of the house door includes an open state of the house door and a closed state of the house door.
在一些实施例中,所述房门状态信息还包括设置在门锁位置的传感器发送的传感信息。所述设置在门锁位置的传感器可以根据检测得到的锁舌、反锁旋钮、以及房门把手的状态,判断房门的上锁状态,从而判断所述客房内是否有人。其中,所述上锁状态包括内锁状态(即房内上锁)、外锁状态(即房外上锁)、以及未锁状态。In some embodiments, the door status information further includes sensor information sent by a sensor set at the door lock position. The sensor arranged at the door lock position can determine the locked state of the door according to the detected states of the bolt, the anti-lock knob, and the door handle, so as to determine whether there are people in the guest room. Wherein, the locked state includes an inner locked state (that is, locked in the room), an outer locked state (that is, locked out of the room), and an unlocked state.
在一些实施例中,所述房门状态信息还包括设置在房门内把手及外把手上面的传感器发送的传感信息,比如通过内、外把手上设置传感器判断房门的内锁状态(即房内上锁)或外锁状态(即房外上锁)。In some embodiments, the door status information further includes sensor information sent by sensors arranged on the inner and outer handles of the door. Locked inside the room) or locked outside (that is, locked outside the room).
在本申请实施例中,可以根据对于检测精度、安全保障、以及设备成本的需求,对各个客房内的传感器的种类、数量进行相应地调整。In the embodiments of the present application, the types and numbers of sensors in each guest room can be adjusted accordingly according to the requirements for detection accuracy, safety guarantee, and equipment cost.
因此,在步骤S101的另一种实现方式中,服务器还可以同时获取客房内各传感器发送的室内传感信息和房门状态信息,从而确保客房的房间检测信息的准确性,并且能够为客房的入住用户提供更为良好的入住体验。Therefore, in another implementation of step S101, the server can also simultaneously obtain the indoor sensor information and door status information sent by the sensors in the guest room, so as to ensure the accuracy of the room detection information of the guest room, and it can be used for the guest room. Check-in users provide a better check-in experience.
例如,当所述房门状态信息在一段期间内一直处于房门开启状态,并在该期间内获取到房间内各传感器检测到有人存在,则根据所述客房的房间检测信息确定该客房内有人存在。又如,当所述房门状态信息一直处于房门关闭状态,且房门的上锁状态为内锁状态时,若房间内的各传感器检测到有人存在,则确定房间内的人一直未离开。或者,当所述房门状态信息一直处于房门关闭状态,且房门的上锁状态为外锁状态时,若房间内的各传感器检测到有人存在,则确定房间内仍有人存在;又如,当所述房门状态信息一直处于房门关闭状态,且房门的上锁状态为外锁状态时,若房间内的各传感器检测不到有人存在,则确定房间内的人已经离开。For example, when the door status information has been in the door open state for a period of time, and the sensors in the room have been detected during this period, it is determined that there are people in the room based on the room detection information of the room. exist. For another example, when the door status information is always in the closed state of the door, and the locked state of the door is in the locked state, if the sensors in the room detect the presence of someone, it is determined that the person in the room has not left. . Or, when the door status information is always in the closed state of the door, and the locked state of the door is the external locked state, if the sensors in the room detect the presence of someone, it is determined that there is still someone in the room; When the door status information is always in the closed state of the door, and the locked state of the door is the external locked state, if the sensors in the room cannot detect the presence of any person, it is determined that the person in the room has left.
S102,获取所述客房外的指定位置的室外检测信息。S102: Acquire outdoor detection information at a designated location outside the guest room.
在此,服务器接收设置在客房外的一或多个检测装置发送的室外检测信息,所述检测装置包括用于检测入住用户的摄像装置(包括视频摄像机、集成有光学系统或电荷耦合元件(Charge Coupled Device,CCD)芯片的摄像模块、以及集成有光学系统和互补金属氧化物半导体(Complementary Metal-Oxide-Semiconductor,CMOS)芯片的摄像模块等)、以及用于检测移动设备的无线信号的无线接入设备等。Here, the server receives outdoor detection information sent by one or more detection devices installed outside the guest room. The detection device includes a camera device (including a video camera, an integrated optical system or a charge-coupled element (Charge Coupled Device (CCD) chip camera module, and integrated optical system and complementary Metal-Oxide-Semiconductor (Complementary Metal-Oxide-Semiconductor, CMOS) chip camera module, etc.), and a wireless interface for detecting wireless signals of mobile devices Into the equipment, etc.
其中,所述指定位置可以设置在入住用户的必经区域或频繁来往区域。例如包括楼层走廊、电梯间、电梯内、酒店大厅、以及酒店出入口中的一处或多处。Wherein, the designated location may be set in an area that the check-in user must pass through or a frequent travel area. For example, it includes one or more of floor corridors, elevator rooms, elevator interiors, hotel lobby, and hotel entrances and exits.
在实际场景中,出于保障安全的考虑,现有的酒店中往往会在所述指定位置的一处或多 处设置监控设备(例如监控摄像机),用于酒店内各区域的实时监控。因此,在一些实施例中,可以利用已有的监控设备拍摄包含来往人员的图像或视频,以获取所述室外检测信息。In actual scenarios, for safety reasons, existing hotels often install monitoring equipment (such as surveillance cameras) at one or more of the designated locations for real-time monitoring of various areas in the hotel. Therefore, in some embodiments, existing monitoring equipment may be used to shoot images or videos containing people coming and going to obtain the outdoor detection information.
在一些实施例中,所述摄像装置获取所述客房外的指定位置的室外检测信息的步骤包括:In some embodiments, the step of the camera device acquiring outdoor detection information of a designated location outside the guest room includes:
S1021,获取所述客房外的指定位置的包含所述目标用户的图像。S1021: Acquire an image containing the target user at a designated location outside the guest room.
在此,所述摄像装置可以利用图像识别技术对拍摄的图像帧序列或视频进行预处理,剔除未检测到人的图像帧,从而获取检测到人的单张图像帧或图像帧序列。Here, the camera device may use image recognition technology to preprocess the captured image frame sequence or video, eliminate image frames in which no person is detected, and obtain a single image frame or image frame sequence in which a person is detected.
在本申请实施例中,为了将客房的入住用户与其他人员(例如酒店服务人员、维修人员、以及临时外来人员等)区分开来,在获取检测到人的单张图像帧或图像帧序列时,将未确定身份的人称为目标用户。In the embodiment of the present application, in order to distinguish the occupants of the guest room from other personnel (such as hotel service personnel, maintenance personnel, and temporary foreigners, etc.), when acquiring a single image frame or a sequence of image frames of a detected person , And refer to the undetermined person as the target user.
S1022,在确定所述目标用户属于所述客房的入住用户的状态下,输出所述室外检测信息。S1022: In a state where it is determined that the target user belongs to a resident user of the guest room, output the outdoor detection information.
在此,通过图像识别技术判断图像内的目标用户是否为客房的入住用户,当确定所述目标用户即为与该客房关联的入住用户的情况下,则表示房外设置的检测装置检测到了该入住用户,在这种情况下,输出所述室外检测信息,用以表示入住用户离开的房间。Here, the image recognition technology is used to determine whether the target user in the image is the occupant user of the room. When it is determined that the target user is the occupant user associated with the room, it means that the detection device set outside the room has detected the The check-in user, in this case, output the outdoor detection information to indicate the room where the check-in user left.
在一些实施例中,所述服务器还可以通过获取所述目标用户的体貌特征,以进一步确认所述目标用户是否属于入住用户。其中,所述体貌特征包括以下至少一种或其组合:诸如衣着特征、五官特征、肤色特征、毛发特征、以及用于识别携带物品的行囊特征等静态特征,以及诸如体态特征、步态特征等动态特征。例如,所述服务器根据预先关联的入住用户的五官特征、毛发特征和肤色特征,将获取的图像中的目标用户的五官特征、毛发特征和肤色特征一一进行比对,以此来判定所述目标用户是否属于入住用户。In some embodiments, the server may also obtain the physical characteristics of the target user to further confirm whether the target user is a staying user. Wherein, the physical features include at least one or a combination of the following: static features such as clothing features, facial features, skin color features, hair features, and luggage features used to identify carried items, as well as physical features, gait features, etc. Dynamic characteristics. For example, the server compares the five sense features, hair features, and skin color features of the target user in the acquired images one by one according to the pre-associated five sense features, hair features, and skin color features of the staying user to determine the Whether the target user belongs to the check-in user.
其中,所述目标用户的体貌特征包括颜色特征、纹理特征、形状特征、空间关系特征的静态特征与动态特征,即可用于指示目标用户在静态与动态状态下目标用户所呈现的视觉特点,并可体现为用于进行对比的坐标、向量、RGB数值等可量化的模板。所述体貌特征包括目标用户的自然外貌特征如面部、体型、身高、不同状态下的人体姿态等外部可视的特征,以及用户衣着或携带物等具有可替换性的特征。Wherein, the physical features of the target user include static features and dynamic features such as color features, texture features, shape features, and spatial relationship features, which can be used to indicate the visual features presented by the target user in static and dynamic states, and It can be embodied as a quantifiable template such as coordinates, vectors, and RGB values for comparison. The physical features include the natural physical features of the target user, such as externally visible features such as face, body shape, height, and posture of the human body in different states, as well as replaceable features such as the user's clothing or carrying objects.
所述衣着特征为目标用户的整体服饰特征,包括上衣、裤装、鞋类等全身着装,以及个人的细节配饰如围巾等,所述衣着特征包括衣着的形状特征、颜色特征、纹理特征等。具体的,所述衣着特征具有可替换性,也即所述衣着特征因目标用户的着装改变,具有时效性。在某些实施方式中,所述目标用户的衣着特征的权限具有一定的时效性;例如,所述目标用户的衣着特征对应的权限规则中,以特征获取时间为起点,在经过设置的时间间隔后,所述目标用户的衣着特征对应的权限降低。在某些实施方式中,所述目标用户的衣着特征与所述用户的体态特征、肤色特征等别的体貌特征等相关联,所述衣着特征不作为独立的体貌特征进行用户权限的判断,而作为体貌特征之一用于不同场景中对目标用户的身份识别。The clothing features are the overall clothing features of the target user, including full body clothing such as tops, trousers, and footwear, as well as personal details such as scarves, etc. The clothing features include clothing shape features, color features, texture features, and the like. Specifically, the clothing feature is replaceable, that is, the clothing feature is changed due to the target user's clothing, and has timeliness. In some embodiments, the permission of the target user’s clothing feature has a certain timeliness; for example, in the permission rule corresponding to the target user’s clothing feature, the feature acquisition time is taken as the starting point, and after a set time interval has elapsed After that, the authority corresponding to the clothing feature of the target user is reduced. In some embodiments, the clothing feature of the target user is associated with other physical features such as the user's posture feature, skin color feature, etc., and the clothing feature is not used as an independent physical feature to determine user authority. As one of the physical characteristics, it is used to identify target users in different scenarios.
所述体态特征为目标用户在不同拍摄角度下的可视的外形轮廓特征也即身体关键点位置以及关键点之间的空间位置关系,以及分析获得的骨骼关键点信息,所述体态特征对应的特征图模板可用于区分具有不同形体参数例如身高、形状、以及人体姿态的目标用户。所述形体的可见特征包括在图像处理中包括局部特征、全局特征以及轮廓特征。所述骨骼关键点信息通过人体姿态的动作识别获得,在某些实现方式中,对单张图像提取图像特征,并对多张图像提取帧间的光流轨迹信息,基于特征编码算法,由特征信息与光流轨迹信息获得识别的动作。The posture feature is the visible contour feature of the target user at different shooting angles, that is, the position of the key points of the body and the spatial position relationship between the key points, and the bone key point information obtained by analysis, and the posture feature corresponds to The feature map template can be used to distinguish target users with different physical parameters such as height, shape, and body posture. The visible features of the shape include local features, global features, and contour features in image processing. The bone key point information is obtained through the action recognition of the human body posture. In some implementations, image features are extracted from a single image, and optical flow trajectory information between frames is extracted from multiple images. Information and optical flow trajectory information to obtain the recognition of the action.
在某些实施方式中,服务器获取的所述目标用户的图像为可见光图像与深度图,通过深度图的深度信息与可见光图的形体信息获得人体骨骼的关键点信息,以获得人体的姿态特征。又或,服务器获取的所述目标用户的图像为RGBD图像,通过对RGBD图像的处理获得对应的体态特征。In some embodiments, the image of the target user acquired by the server is a visible light image and a depth map, and the key point information of the human skeleton is obtained through the depth information of the depth map and the shape information of the visible light image, so as to obtain the posture characteristics of the human body. Or, the image of the target user acquired by the server is an RGBD image, and the corresponding posture feature is obtained by processing the RGBD image.
所述肤色特征主要包括为目标用户的皮肤的颜色特征及纹理特征,在某些实施例中,所述肤色特征可作为对目标用户身份识别的判断条件之一。在一种实现方式中,所述目标用户 的肤色特征为通过由摄像装置获得的目标用户图像中对肤色进行量化形成的数据。例如,所述肤色可表现为RGB值,所述肤色特征数值表现为在目标用户裸露的皮肤区域内的数值分布;针对同一目标用户,在不同裸露区域中所述肤色特征可表现为不同的数值,如所述目标用户的面部肤色数值与手部肤色数值不同,针对面部或手部区域中的肤色特征数值也可为不均匀分布,如额头与面颊处的肤色数值不同。The skin color feature mainly includes the color feature and texture feature of the skin of the target user. In some embodiments, the skin color feature may be used as one of the judgment conditions for identifying the target user's identity. In an implementation manner, the skin color feature of the target user is data formed by quantizing skin color in an image of the target user obtained by a camera device. For example, the skin color may be expressed as an RGB value, and the skin color feature value may be expressed as a numerical value distribution in the naked skin area of the target user; for the same target user, the skin color characteristic may be expressed as different values in different naked areas. If the facial skin color value of the target user is different from the hand skin color value, the skin color feature value in the face or hand area may also be unevenly distributed, for example, the skin color value of the forehead and cheeks are different.
所述毛发特征包括目标用户的发型、发色特征,具体可表现为目标用户毛发的形状关键点位置坐标与关键点之间位置关系的特征向量,以及不同毛发区域的发色的颜色特征与毛发质感的纹理特征。所述毛发特征形成的特征模板由至少一个拍摄角度下的目标用户的毛发部分获得。The hair features include the hairstyle and hair color features of the target user, which can be specifically expressed as the feature vector of the positional relationship between the key point position coordinates and the key point of the target user's hair, as well as the color characteristics and hair color of different hair regions. Texture characteristics of texture. The feature template formed by the hair feature is obtained from the hair part of the target user under at least one shooting angle.
所述步态特征为基于对目标用户的运动状态分析获得,通常,不同的个体对应的步态特征不同,目标用户的肌肉的力量、肌腱和骨骼长度、骨骼密度、视觉的灵敏程度、协调能力、经历、体重、重心、肌肉或骨骼受损的程度等个体特异的生理条件或行走习惯等因素影响不同个体在步行过程中表现为不同的姿态规律。所述步态特征可表征目标用户的身体体型如身高、腿骨、肌肉、关节等生理特征和步行姿态,由此可基于所述体型参数与步行姿态与步态特征模板进行身份识别的对比。The gait feature is obtained based on the analysis of the motion state of the target user. Generally, different individuals correspond to different gait features, such as the strength of the target user’s muscles, the length of tendons and bones, bone density, visual acuity, and coordination ability. Factors such as individual-specific physiological conditions or walking habits, such as experience, weight, center of gravity, degree of muscle or bone damage, etc., affect different individuals’ posture laws during walking. The gait feature can characterize the body shape of the target user, such as the physical features such as height, leg bones, muscles, joints, and the walking posture, and thus the identity recognition can be compared based on the body shape parameter and the walking posture and the gait feature template.
在一些实施例中,所述步态特征通过对目标用户的监控拍摄视频获得,又或根据多张目标用户步行中的图像获得,主要基于视频或图像中人体关节在运动中体现的规律进行分析获得所述步态特征,并形成可用于目标用户身份识别的步态模板。In some embodiments, the gait feature is obtained by monitoring and shooting a video of the target user, or obtained from multiple images of the target user walking, and the analysis is mainly based on the law of human joints in motion in the video or image. The gait feature is obtained, and a gait template that can be used for the identification of the target user is formed.
在一些实施例中,所述步态特征基于步态能量图(Gait Energy Image,GEI)获得,在包含目标用户的帧图像中检测行人位置并进行目标分割获得行人掩膜或行人轮廓,设置几何固定点或采用几何中心对图像进行对齐,而后对不同帧图像的掩模相加平均获得步态能量图。In some embodiments, the gait feature is obtained based on a gait energy image (GEI), the position of a pedestrian is detected in a frame image containing the target user, and the target is segmented to obtain a pedestrian mask or a pedestrian contour, and set the geometry Fixed points or geometric centers are used to align the images, and then the masks of different frames of images are added and averaged to obtain the gait energy map.
所述行囊特征为目标用户在进行身份核验中的携带的行李、包装物、背包等携带物的特征。所述行囊特征主要用于与目标用户的其余体貌特征关联,以不同类型的体貌特征共同作为对后续目标用户身份识别的鉴权条件。所述行囊特征包括携带物的形状特征、颜色特征、以及纹理特征。基于服务器获取的目标用户图像,对目标用户的行囊类携带物进行特征提取,形成与目标用户关联的行囊类特征模板。The baggage feature is the feature of the luggage, packaging, backpack, etc. carried by the target user during identity verification. The bag feature is mainly used to associate with the rest of the physical features of the target user, and different types of physical features are used together as an authentication condition for subsequent identification of the target user. The bag features include shape features, color features, and texture features of the carrying object. Based on the target user image obtained by the server, feature extraction is performed on the baggage type of the target user to form a bag type feature template associated with the target user.
在一些实施例中,还包括将获取的所述目标用户的体貌特征存储与数据库中并进行标记的步骤。当所获取的体貌特征为多种,所述多种体貌特征之间相互关联或具有相同的标识信息,以确保针对同一目标用户,存储于数据库中的不同类型体貌特征属于同一用户。In some embodiments, it further includes the step of storing and marking the acquired physical characteristics of the target user in a database. When the acquired physical features are multiple, the multiple physical features are related to each other or have the same identification information to ensure that for the same target user, different types of physical features stored in the database belong to the same user.
需要说明的是,客房的一或多个入住用户预先与其人体图像信息进行关联。例如,在实际场景中,所述一或多个入住用户在入住之前须在前台进行办理入住,通过前台的摄像装置拍摄的其人体图像信息(例如面部识别信息),并在相关联的数据库中搜索查询该入住用户的图像数据,在核实拍摄的人体图像信息和数据库中的图像数据为同一人时,将客房的标识信息与该入住用户及其人体图像信息进行关联。It should be noted that one or more occupants of the guest room are associated with their human body image information in advance. For example, in an actual scene, the one or more check-in users must check in at the front desk before checking in, and their human body image information (such as facial recognition information) captured by the camera at the front desk, and stored in the associated database Search and query the image data of the occupant user, and when it is verified that the captured human body image information and the image data in the database are the same person, the identification information of the guest room is associated with the occupant user and the image information of the human body.
在一些实施例中,所述确定所述目标用户属于所述客房的入住用户的方式包括:从所述图像中提取所述目标用户的面部特征,将所述面部特征与登记的所述客房的入住用户的面部特征进行比对,以确定所述目标用户属于所述客房的入住用户。其中,可以通过特征提取算法对图像中所述目标用户的面部特征进行提取。所述特征提取算法包括但不限于:基于几何特征的方法、基于模板匹配的方法、基于小波理论的人脸识别方法、基于支持向量机的方法、以及基于人工神经网络的方法等。In some embodiments, the method of determining that the target user belongs to the occupant user of the room includes: extracting the facial features of the target user from the image, and comparing the facial features with those of the registered guest room. The facial features of the check-in user are compared to determine that the target user belongs to the check-in user of the guest room. Among them, the facial features of the target user in the image can be extracted by a feature extraction algorithm. The feature extraction algorithms include, but are not limited to: methods based on geometric features, methods based on template matching, face recognition methods based on wavelet theory, methods based on support vector machines, methods based on artificial neural networks, and the like.
举例而言,根据图像中面部器官形态描述与器官之间的距离描述获取特征数据(例如特征点之间的距离等),将局部与局部之间结构关系的几何描述作为面部特征,而后将所获取的特征数据与登记的所述客房的入住用户的面部特征进行比对,当获取的特征数据与登记的面部特征的相似度阈值超过设定阈值时,确定所述目标用户属于所述客房的入住用户。For example, the feature data (such as the distance between feature points, etc.) is obtained according to the description of the facial organ morphology and the distance between the organs in the image, and the geometric description of the structural relationship between the parts is taken as the facial feature, and then all The acquired feature data is compared with the facial features of the registered user of the room. When the similarity threshold between the acquired feature data and the registered facial features exceeds the set threshold, it is determined that the target user belongs to the guest room. Check-in users.
在一实施例中,所述服务器通过设置在室外,例如设置在楼道走廊的摄像装置捕捉到人 体图像,服务器通过有线或无线网络将所述人体图像上传至云端服务器进行比对,并接收所述云端服务器反馈的比对结果来判断所述人体图像是否为目标用户,进而判断所述目标用户属于所述客房的入住用户。当然,在另一种实施例中,所述服务器也可以在本地完成比对工作。In one embodiment, the server captures the human body image through a camera set outdoors, for example, in a corridor, and the server uploads the human body image to a cloud server for comparison through a wired or wireless network, and receives the human body image. The comparison result fed back by the cloud server is used to determine whether the human body image is the target user, and then it is determined that the target user belongs to the occupant user of the guest room. Of course, in another embodiment, the server may also complete the comparison work locally.
在一些实施例中,所述云端服务器例如为基于云架构的服务器包括公共云(Public Cloud)服务端与私有云(Private Cloud)服务端,其中,所述公共或私有云服务端包括Software-as-a-Service(软件即服务,SaaS)、Platform-as-a-Service(平台即服务,PaaS)及Infrastructure-as-a-Service(基础设施即服务,IaaS)等。所述私有云服务端例如美团云计算服务平台、阿里云计算服务平台、亚马逊(Amazon)云计算服务平台、百度云计算平台、腾讯云计算平台等。所述服务端还可以由分布的或集中的服务器集群构成。例如,所述服务器集群由至少一台实体服务器构成。每个实体服务器中配置多个虚拟服务器,每个虚拟服务器运行所述酒店信息管理服务端中的至少一功能模块,各虚拟服务器之间通过网络通信。In some embodiments, the cloud server is, for example, a server based on a cloud architecture, including a public cloud (Public Cloud) server and a private cloud (Private Cloud) server, where the public or private cloud server includes Software-as -a-Service (Software as a Service, SaaS), Platform-as-a-Service (Platform as a Service, PaaS) and Infrastructure-as-a-Service (Infrastructure as a Service, IaaS), etc. The private cloud service terminal is, for example, Meituan cloud computing service platform, Alibaba cloud computing service platform, Amazon cloud computing service platform, Baidu cloud computing platform, Tencent cloud computing platform, etc. The server can also be composed of distributed or centralized server clusters. For example, the server cluster is composed of at least one physical server. Each physical server is configured with multiple virtual servers, each virtual server runs at least one functional module in the hotel information management server, and each virtual server communicates through a network.
在一些实施例中,所述获取所述客房外的指定位置的室外检测信息的步骤包括:In some embodiments, the step of obtaining outdoor detection information of a designated location outside the guest room includes:
S1021’,获取所述客房外的指定位置对应的范围内的移动设备的无线信号。S1021': Acquire wireless signals of mobile devices within a range corresponding to a designated location outside the guest room.
在此,服务器接收无线接入设备检测并发送的附近一定范围内的移动设备的无线信号。在一些实施例中,所述无线接入设备包括Wi-Fi设备、蓝牙设备、以及ZigBee设备中的一种或多种。Here, the server receives wireless signals from mobile devices within a certain range nearby that are detected and sent by the wireless access device. In some embodiments, the wireless access device includes one or more of a Wi-Fi device, a Bluetooth device, and a ZigBee device.
所述无线接入设备可以设置在入住用户的必经区域或频繁来往区域,例如设置在酒店的楼层走廊、电梯间、电梯内、酒店大厅、以及酒店出入口中的一处或多处,并且探测周围一定范围内是否存在移动设备发出的无线信号。当所述无线接入设备获取一移动设备发出的无线信号时,判断所述移动设备是否与客房的入住用户关联。也就是,上述客房外的指定位置对应的范围包括酒店的楼层走廊、电梯间、电梯内、酒店大厅、以及酒店出入口中的一处或多处。The wireless access device can be set in the necessary area or frequently-traffic area of the check-in user, for example, set in one or more of the hotel's floor corridors, elevator rooms, elevators, hotel lobby, and hotel entrances and exits, and detect Whether there are wireless signals from mobile devices in a certain range around. When the wireless access device acquires a wireless signal sent by a mobile device, it is determined whether the mobile device is associated with a user who stays in the room. That is, the range corresponding to the designated location outside the guest room includes one or more of the hotel's floor corridor, elevator room, elevator, hotel lobby, and hotel entrances and exits.
在此,所述入住用户的移动设备可以通过连接Wi-Fi、蓝牙、或注册等方式预先与所述客房关联。例如,所述入住用户在酒店提供的客房预订平台上预约入住时,将包含所述入住用户的身份标识信息(例如姓名、手机号、身份证号等)、用于执行当前预约操作的移动设备的标识信息(例如网际互联协议(Internet Protocol,IP)地址、介质访问控制(Media Access Control,MAC)地址等)与预约成功的客房的标识信息(例如房间编号、房间位置等)相互进行关联。又如,所述入住用户在进入客房后,利用酒店提供的与客房的标识信息关联的Wi-Fi密钥将移动设备连接至酒店的Wi-Fi网络时,所述无线接入设备获取所述移动设备的IP地址或物理地址,并将所述移动设备的物理地址与所述入住用户及对应的客房的标识信息进行关联。Here, the mobile device of the staying user may be pre-associated with the guest room by connecting to Wi-Fi, Bluetooth, or registering. For example, when the check-in user makes a check-in reservation on the room reservation platform provided by the hotel, the check-in user’s identity information (such as name, mobile phone number, ID number, etc.) and the mobile device used to perform the current reservation operation will be included. The identification information (for example, Internet Protocol (IP) address, Media Access Control (MAC) address, etc.) is associated with the identification information (for example, room number, room location, etc.) of the successfully reserved guest room. For another example, when the staying user uses the Wi-Fi key provided by the hotel and associated with the identification information of the room to connect the mobile device to the Wi-Fi network of the hotel after entering the room, the wireless access device obtains the The IP address or physical address of the mobile device, and the physical address of the mobile device is associated with the identification information of the check-in user and the corresponding guest room.
举例而言,所述无线接入设备可以通过地址解析协议(Address Resolution Protocol,简称ARP)获取通讯范围内接入的移动设备的标识信息,并根据所述移动设备的位置信息与客房的位置信息进行比对,若位置信息一致,则将该移动设备与该客房的进行关联。For example, the wireless access device may obtain the identification information of the mobile device connected within the communication range through the Address Resolution Protocol (ARP), and according to the location information of the mobile device and the location information of the guest room The comparison is performed, and if the location information is consistent, the mobile device is associated with the guest room.
在另一实施例中,又例如通过电子房卡的方式将所述用户的移动设备与所述客房相关联。显然,电子房卡可克服相关技术中使用实体电磁房门卡不易携带、易丢失、易损坏等缺点,便于用户使用和酒店管理,提高酒店管理效率及节省成本。In another embodiment, for example, the user's mobile device is associated with the guest room through an electronic room card. Obviously, the electronic room card can overcome the shortcomings of using the physical electromagnetic room door card in related technologies, such as being difficult to carry, easy to lose, and easy to damage, and is convenient for users to use and hotel management, improve hotel management efficiency and save costs.
在此,可以通过向客房二维码控制器提交二维码标识实现与所述客房关联,其中,所述二维码标识包括电子房卡信息和移动设备标识信息。所述移动设备标识信息为Wi-Fi信息和蓝牙信息中的至少一种。Here, the two-dimensional code identification can be submitted to the guest room two-dimensional code controller to realize the association with the guest room, where the two-dimensional code identification includes electronic room card information and mobile device identification information. The mobile device identification information is at least one of Wi-Fi information and Bluetooth information.
在一些实施例中,所述客房二维码控制器包括二维码阅读器、存储器、存储器控制器、一个或多个处理单元(CPU)、外设接口等组件,这些组件通过一条或多条通信总线或信号线进行通信。在一些实施例中,所述客房二维码控制器还可包括音频电路、扬声器、麦克风、输入/输出子系统、以及显示屏等。In some embodiments, the guest room QR code controller includes a QR code reader, a memory, a memory controller, one or more processing units (CPU), peripheral interfaces and other components. Communication bus or signal line for communication. In some embodiments, the guest room QR code controller may further include audio circuits, speakers, microphones, input/output subsystems, and display screens.
所述客房二维码控制器与客房内的客房控制系统及客房门锁通信连接。其中,所述客房 二维码控制器与客房内的客房控制系统及客房门锁通信连接的方式可采用有线通信连接或无线通信连接。在一个示例性实施例中,所述客房二维码控制器可以接入基于通信标准的无线网络,如Wi-Fi、433M无线网络、3G、4G、5G或它们的组合。在一个示例性实施例中,所述客房二维码控制器还可通过近场通信(NFC)模块、蓝牙模块、Zigbee模块或它们的组合,以促进短程通信。The guest room two-dimensional code controller is in communication connection with the guest room control system and the guest room door lock in the guest room. Wherein, the communication connection between the two-dimensional code controller of the guest room and the guest room control system and the guest room door lock in the guest room can be wired communication connection or wireless communication connection. In an exemplary embodiment, the guest room QR code controller can access a wireless network based on a communication standard, such as Wi-Fi, 433M wireless network, 3G, 4G, 5G, or a combination thereof. In an exemplary embodiment, the guest room two-dimensional code controller may also use a near field communication (NFC) module, a Bluetooth module, a Zigbee module, or a combination thereof to facilitate short-range communication.
在一些实施例中,每一个所述客房二维码控制器与相应的一个客房关联,所述客房二维码控制器可配置在客房的房门旁侧,所述客房二维码控制器与客房的客房控制系统及客房门锁通信连接。In some embodiments, each guest room QR code controller is associated with a corresponding guest room, and the guest room QR code controller can be configured on the side of the door of the guest room, and the guest room QR code controller is connected to the guest room. Guest room control system and room door lock communication connection.
在一些实施例中,一个所述客房二维码控制器可与至少两个客房关联,例如,所述客房二维码控制器可配置在相邻两个客房的两个房门之间的墙壁上,所述客房二维码控制器与所述相邻两个客房的客房控制系统及客房门锁通信连接。In some embodiments, one guest room QR code controller may be associated with at least two guest rooms. For example, the guest room QR code controller may be configured on a wall between two doors of two adjacent guest rooms. Above, the guest room two-dimensional code controller is communicatively connected with the guest room control systems and the guest room door locks of the two adjacent guest rooms.
在一些实施例中,所述二维码标识是通过移动设备中装载的应用程序根据电子房卡信息和移动设备标识信息生成的。在一些实施例中,所述电子房卡信息是经由对用户进行身份核验并在通过身份核验之后基于用户的身份信息和客房信息生成并发送至用户的移动设备的。In some embodiments, the two-dimensional code identification is generated based on the electronic room card information and the identification information of the mobile device through an application program loaded in the mobile device. In some embodiments, the electronic room card information is generated and sent to the mobile device of the user through identity verification of the user and after passing the identity verification based on the user's identity information and room information.
在此,可以通过酒店大堂服务台处的处理设备来生成电子房卡,其步骤例如包括:由所述处理设备基于用户的身份信息和客房信息生成电子房卡,将所述电子房卡的电子房卡信息发送至用户的移动设备上。所述处理设备基于用户的身份信息和客房信息生成电子房卡可通过处理设备装载的房卡授权应用程序来生成,所述客房信息可例如为用于唯一表征待入住客房的标识信息,例如为一串标识码。通过酒店大堂服务台处的处理设备来生成电子房卡,具有快速高效的优点,且装载的房卡授权应用程序限于酒店自身使用,程序系统简单易于开发,并能根据酒店自身特色灵活调整。Here, the electronic room card can be generated by the processing device at the service counter of the hotel lobby. The steps include, for example, the processing device generates an electronic room card based on the user's identity information and room information, and transfers the electronic room card to the electronic room card. The room card information is sent to the user's mobile device. The electronic room card generated by the processing device based on the user's identity information and room information can be generated by a room card authorization application loaded on the processing device, and the room information can be, for example, identification information used to uniquely characterize the room to be checked in, for example, A string of identification codes. The electronic room card is generated by the processing equipment at the service desk in the hotel lobby, which has the advantages of fast and efficient, and the loaded room card authorization application is limited to the hotel's own use. The program system is simple and easy to develop, and can be flexibly adjusted according to the hotel's own characteristics.
在一些实施例中,还可以通过自助式登记设备生成电子房卡,其步骤可包括:由所述自助式登记设备基于用户的身份信息和客房信息生成电子房卡,将所述电子房卡的电子房卡信息发送至用户的移动设备上。所述自助式登记设备基于用户的身份信息和客房信息生成电子房卡可通过自助式登记设备装载的房卡授权应用程序来生成,所述客房信息可例如为用于唯一表征待入住客房的标识信息,例如为一串标识码。通过自助式登记设备生成电子房卡,具有快速高效的优点,且装载的房卡授权应用程序限于酒店自身使用,程序系统简单易于开发,并能根据酒店自身特色灵活调整。In some embodiments, an electronic room card can also be generated through a self-service registration device, and the steps may include: generating an electronic room card by the self-service registration device based on the user’s identity information and room information, The electronic room card information is sent to the user's mobile device. The electronic room card generated by the self-service registration device based on the user's identity information and room information can be generated by a room card authorization application loaded on the self-service registration device, and the room information can be, for example, an identifier that uniquely characterizes the room to be checked in. The information is, for example, a string of identification codes. The electronic room card generated by the self-service registration device has the advantages of fast and efficient, and the loaded room card authorization application is limited to the hotel's own use, the program system is simple and easy to develop, and can be flexibly adjusted according to the hotel's own characteristics.
在一些实施例中,还可以通过云端的信息管理系统生成电子房卡,其步骤可包括:由云端的信息管理系统基于用户的身份信息和客房信息生成电子房卡,将所述电子房卡的电子房卡信息发送至用户的移动设备上。In some embodiments, an electronic room card can also be generated through a cloud information management system, and the steps may include: generating an electronic room card by the cloud information management system based on the user's identity information and room information, and the electronic room card The electronic room card information is sent to the user's mobile device.
所述云端的信息管理系统基于用户的身份信息和客房信息生成电子房卡可通过云端的信息管理系统装载的房卡授权应用程序来生成,所述客房信息可例如为用于唯一表征待入住客房的标识信息,例如为一串标识码。所述标识码可包括多个部分,例如,所述标识码可包括至少两个部分AAAA.BBBB,其中,AAAA作为酒店编号,用于代表酒店,BBBB作为客房编号,用于代表客房。The information management system in the cloud generates an electronic room card based on the user's identity information and room information, which can be generated by a room card authorization application loaded in the information management system in the cloud. The room information can be, for example, used to uniquely characterize the room to be checked in. The identification information is, for example, a string of identification codes. The identification code may include multiple parts. For example, the identification code may include at least two parts AAAA.BBBB, where AAAA is used as a hotel number to represent a hotel, and BBBB is used as a guest room number to represent a guest room.
在将二维码标识中电子房卡信息和移动设备标识信息与所述客房进行关联之后,就能通过获取移动设备的移动设备标识信息之后确定与其关联的客房,从而能够检测所述移动设备的无线接入状态。After associating the electronic room card information and mobile device identification information in the QR code identification with the guest room, the mobile device identification information of the mobile device can be obtained and then the associated guest room can be determined, so as to detect the mobile device's Wireless access status.
S1022’,根据所述无线信号确定所述移动设备与所述客房关联的状态下,输出所述室外检测信息。S1022', output the outdoor detection information when it is determined according to the wireless signal that the mobile device is associated with the guest room.
在此,所述服务器在获取移动设备发送的无线信号后,根据所述无线信号内包含的地址信息、信号强度、位置信息等,判断所述移动设备与入住用户是否关联。当所述移动设备与所述客房关联时,表示所述无线接入设备检测到入住用户离开客房并移动至客房外的至少一个所述指定位置,由此,输出所述室外检测信息以表示所述入住用户确实离开了客房。Here, after acquiring the wireless signal sent by the mobile device, the server determines whether the mobile device is associated with the staying user according to the address information, signal strength, location information, etc. contained in the wireless signal. When the mobile device is associated with the guest room, it means that the wireless access device detects that the staying user has left the guest room and moved to at least one of the designated locations outside the guest room, thereby outputting the outdoor detection information to indicate all It is stated that the check-in user has indeed left the guest room.
S103,根据所述房间检测信息及室外检测信息,确定所述客房的入住用户的离开状态;其中,所述离开状态包括未离开状态、短时离开状态、以及长时离开状态;所述未离开状态表示该入住用户在房间内未离开;所述短时离开状态表示该入住用户短暂性离开房间,并在预设时长便回到房间;所述长时离开状态表示该入住用户长时间离开房间,或者该入住用户退房。其中,所述预设时长可以根据实际场景的需求进行设置,例如可以设置为10分钟、30分钟、1小时等。S103. Determine the departure status of the user who is staying in the guest room according to the room detection information and outdoor detection information; wherein the departure status includes a non-leaved state, a short-term away state, and a long-term away state; the non-leaved state The state indicates that the staying user has not left the room; the short-term leave state indicates that the staying user temporarily leaves the room and returns to the room for a preset period of time; the long-term leaving state indicates that the staying user has left the room for a long time , Or the check-in user checks out. Wherein, the preset duration can be set according to the requirements of the actual scene, for example, it can be set to 10 minutes, 30 minutes, 1 hour, and so on.
在此,服务器根据房间检测信息判断客房内是否有人存在,并根据所述室外检测信息判断该客房的入住用户是否离开了房间,从而综合判断所述客房的入住用户的离开状态。Here, the server judges whether there is a person in the room according to the room detection information, and judges whether the user staying in the room has left the room according to the outdoor detection information, thereby comprehensively judging the departure status of the staying user in the room.
在一种情形下,若根据所述房间检测信息判断客房内有人存在,并且未检测到对应于所述入住用户的室外检测信息,则判断所述入住用户位于房间内并未离开,因此确定所述客房的入住用户的离开状态为未离开状态。In one situation, if it is determined that there is someone in the room based on the room detection information, and the outdoor detection information corresponding to the occupant user is not detected, it is determined that the occupant user is located in the room and has not left, so it is determined that all The departure status of the occupants of the guest room is not-away status.
在一种情形下,若根据所述房间检测信息判断客房内有人存在,并且在客房外的指定位置还检测到对应于所述入住用户的室外检测信息,则判断可能包括以下情况:1)该客房登记入住有多个入住用户,且并非全部入住用户均离开房间;2)该客房仅一个入住用户且离开房间,但房间内有临时外来人员;等等。在这些情况下,确定所述客房的入住用户的离开状态为未离开状态。In one situation, if it is determined that there is a person in the room based on the room detection information, and outdoor detection information corresponding to the staying user is also detected at a designated location outside the room, the judgment may include the following situations: 1) The There are multiple occupants in the room, and not all occupants leave the room; 2) The room has only one occupant and leaves the room, but there are temporary outsiders in the room; etc. In these cases, it is determined that the leaving state of the occupant user of the room is the non-leaved state.
在一种情形下,若根据所述房间检测信息判断客房内无人存在,并且在客房外的指定位置检测到对应于所述入住用户的室外检测信息,则判断所述入住用户离开房间。在这种情况下,还可以根据所述室外检测信息,进一步判断所述入住用户属于短时离开状态还是长时离开状态。In one situation, if it is determined that no one exists in the room based on the room detection information, and outdoor detection information corresponding to the occupant user is detected at a designated location outside the guest room, it is determined that the occupant user has left the room. In this case, it is also possible to further determine whether the staying user belongs to the short-term away state or the long-term away state according to the outdoor detection information.
其中,在一些实施例中,可以根据所述入住用户的体貌特征获得所述客房的入住用户的离开状态。其步骤包括:Among them, in some embodiments, the departure status of the occupant user of the guest room may be obtained according to the physical characteristics of the occupant user. The steps include:
S121,提取所述入住用户的体貌特征。S121: Extract the physical characteristics of the check-in user.
在此,在确定所述摄像装置所拍摄的图像中包含的目标用户为客房的入住用户后,利用图像识别技术提取该入住用户的体貌特征。其中,所述入住用户的体貌特征包括以下至少一种或其组合:诸如衣着特征、五官特征、肤色特征、毛发特征、以及用于识别携带物品的行囊特征等静态特征,以及诸如体态特征、步态特征等动态特征。Here, after it is determined that the target user included in the image captured by the camera device is a guest user in the guest room, the physical features of the guest user are extracted using image recognition technology. Wherein, the physical characteristics of the check-in user include at least one or a combination of the following: static characteristics such as clothing characteristics, facial features, skin color characteristics, hair characteristics, and baggage characteristics used to identify carried items, as well as static characteristics such as physical characteristics, steps, etc. Dynamic features such as state features.
S122,根据所述体貌特征判断所述入住用户的离开状态,以根据所述离开状态确定向所述客房的入住用户的信息推送策略。S122: Judging the departure status of the staying user according to the physical characteristics, so as to determine an information push strategy to the staying user of the guest room according to the leaving status.
在此,根据所述摄像装置获取的用户的体貌特征,判断所述入住用户为长时间离开或短时间离开,以根据所述离开状态确定向所述客房的入住用户的信息推送策略。Here, according to the physical characteristics of the user acquired by the camera device, it is determined that the staying user is away for a long time or for a short time, so as to determine an information push strategy to the staying user of the guest room according to the leaving state.
举例而言,一客房的门磁传感器检测到有人出入房间(例如门磁状态变化后处于关闭状态),在此后的一段时间内,房间内的传感器并未检测到有人存在,并在客房外的指定位置拍摄获取到包含该客房的入住用户的图像。通过对该图像进行特征提取,识别出所述入住用户的着装为短袖、穿着拖鞋、或并未携带背包/行李等情况,则判断所述入住用户可能为短时间离开,即,所述入住用户的离开状态为短时离开状态。For example, the door sensor sensor of a guest room detects someone entering and leaving the room (for example, the door sensor is closed after the status of the door sensor is changed). For a period of time thereafter, the sensor in the room does not detect the presence of anyone, and it is outside the guest room. An image of the occupant of the room is captured at a designated location. Through feature extraction of the image, it is recognized that the resident user’s dress is short-sleeved, wearing slippers, or does not carry backpack/luggage, etc., then it is determined that the occupant may be away for a short time, that is, the occupancy The user's away state is a short-term away state.
再例如,一客房的门磁传感器检测到有人出入房间(例如门磁状态变化后处于关闭状态),在此后的一段时间内,房间内的传感器并未检测到有人存在,并在客房外的指定位置拍摄获取到包含该客房的入住用户的图像。通过对该图像进行特征提取,识别出所述入住用户的着装为正装并携带背包/行李,则判断所述入住用户可能为长时间离开,即,所述入住用户的离开状态为长时离开状态。For another example, the door sensor sensor of a guest room detects someone entering and leaving the room (for example, the door sensor is closed after the status of the door sensor is changed). For a period of time thereafter, the sensor in the room does not detect the presence of someone, and is designated outside the guest room. Location shooting obtains an image containing the occupant user of the room. Through feature extraction of the image, it is recognized that the attire of the staying user is formal wear and carrying a backpack/luggage, then it is determined that the staying user may be away for a long time, that is, the staying user's leaving state is a long-term away state .
在一些实施例中,还可以结合季节、气候信息判断所述入住用户的离开状态,即确定该入住用户是长时间离开或短时间离开。例如,在冬季时,由于室外温度较低,若检测到所述入住用户衣着短袖,则判断所述入住用户可能临时出门或只在酒店室内范围内进行活动,由此确定所述入住用户的离开状态为短时离开状态。再例如,在冬季时,由于室外温度较低, 若检测到所述入住用户衣着户外状态,则判断所述入住用户可能长时间出门,由此确定所述入住用户的离开状态为长时离开状态。In some embodiments, the departure status of the staying user may also be determined in combination with season and weather information, that is, it is determined whether the staying user is away for a long time or for a short time. For example, in winter, due to the low outdoor temperature, if it is detected that the occupant wears short sleeves, it is determined that the occupant may go out temporarily or only perform activities in the hotel indoor area, thereby determining the occupancy of the occupant The away state is a short-term away state. For another example, in winter, due to the low outdoor temperature, if it is detected that the staying user is wearing an outdoor state, it is determined that the staying user may go out for a long time, thereby determining that the staying user's away state is a long-term away state .
S104,根据所述入住用户的离开状态,确定向所述客房的入住用户的信息推送策略。S104: Determine an information push strategy to the user who stays in the guest room according to the departure state of the user who stays in the room.
在此,服务器根据所述客房的入住用户的离开状态向该入住用户的移动设备推送相关的服务信息,以向入住用户提供更为便利、人性化的服务体验。Here, the server pushes related service information to the mobile device of the staying user according to the departure status of the staying user in the guest room, so as to provide the staying user with a more convenient and humanized service experience.
其中,所述服务信息包括但不限于:包括天气情况、道路交通情况、或实时新闻等类型的实况类服务信息,包括美食、购物商场、或旅游景点等类型的娱乐类服务信息,或者包括网约车预约服务、飞机/高铁/动车出行预定服务、或其他预定服务等类型的预约类服务信息。Wherein, the service information includes but is not limited to: live service information including weather conditions, road traffic conditions, or real-time news, including entertainment service information such as food, shopping malls, or tourist attractions, or including Internet Car-hailing reservation service, airplane/high-speed rail/motor car travel reservation service, or other reservation service information.
例如,所述入住用户的离开状态为长时间离开状态时,服务器可以向其移动设备以短信、弹窗等方式推送以提醒用户注意当前的天气状况,或者推送用户当前附近3公里范围内各道路的交通拥堵情况,以提醒用户错峰出行。For example, when the away state of the staying user is a long time away state, the server may push to its mobile device by means of SMS, pop-up window, etc. to remind the user to pay attention to the current weather conditions, or push the user’s current nearby roads within 3 kilometers. Traffic congestion to remind users to travel off-peak.
在一些实施例中,还包括获取所述客房的入住用户的行为偏好信息的步骤;对应地,所述根据房间检测信息及室外检测信息,确定客房的入住用户的离开状态,并确定向所述客房的入住用户的信息推送策略的步骤包括:根据所述房间检测信息、室外检测信息、以及所述行为偏好信息,确定所述入住用户的离开状态,以根据所述离开状态确定向所述客房的入住用户的信息推送策略。In some embodiments, the method further includes the step of obtaining behavior preference information of the occupant user of the room; correspondingly, according to the room detection information and outdoor detection information, the departure state of the occupant user of the guest room is determined, and the information to the guest The steps of the information push strategy of the occupant user of the guest room include: determining the departure status of the occupant user according to the room detection information, outdoor detection information, and the behavior preference information, so as to determine the status of the guest room according to the departure status. Information push strategy for staying users.
在此,所述入住用户的行为偏好信息包括但不限于:景点相关信息(例如景点位置、景点介绍、门票购买时间、景点开放时间、以及门票价格等信息)、餐饮相关信息(例如个人饮食偏好、当地特色介绍、餐厅位置、餐厅评分、以及预约方式等信息)等。在一些实施例中,所述服务器可以获取所述入住用户预先登记或存储在其移动设备中装载的应用程序(例如应用程序(Application,APP)、小程序等)的自身的行为偏好信息,由此确定向所述客房的入住用户的信息推送策略。Here, the behavioral preference information of the check-in user includes but is not limited to: scenic spot related information (such as scenic spot location, scenic spot introduction, ticket purchase time, scenic opening time, and ticket price information), catering related information (such as personal dietary preferences) , Introduction of local characteristics, restaurant location, restaurant rating, and reservation method, etc.). In some embodiments, the server may obtain the behavior preference information of the application (for example, application (APP), applet, etc.) loaded in the mobile device pre-registered or stored by the staying user. This determines the information push strategy to the occupant users of the room.
例如,在就餐时间时,若根据检测得到的房间检测信息和室外检测信息,判断所述入住用户仍然在房间内,则可以通过根据所述入住用户的饮食偏好向其推送周边的外卖信息、餐厅信息等。For example, during dining time, if it is determined that the check-in user is still in the room based on the detected room detection information and outdoor detection information, the check-in user can be pushed to nearby takeaway information and restaurants based on the check-in user’s dietary preferences. Information etc.
在一些实施例中,服务器还可以获取所述客房的入住用户的用户事件信息;对应地,所述根据房间检测信息及室外检测信息,确定客房的入住用户的离开状态,并确定向所述客房的入住用户的信息推送策略的步骤包括:根据所述房间检测信息、室外检测信息、以及所述用户事件信息,确定所述客房的入住用户的离开状态;以根据所述离开状态确定向所述客房的入住用户的信息推送策略。In some embodiments, the server may also obtain user event information of the occupant user of the room; correspondingly, the check-in information of the room and the outdoor detection information determine the departure status of the occupant user of the room, and determine the information to the guest room. The steps of the information push strategy of the check-in user include: determining the departure status of the check-in user of the guest room according to the room detection information, outdoor detection information, and the user event information; Information push strategy for guest room occupants.
在此,服务器还可以根据与所述入住用户预先关联的事件信息,再根据接收的所述房间检测信息和室外检测信息,综合判断入住用户的离开状态。其中,所述入住用户的离开状态可以表示其入住的客房的占用状态;当所述入住用户的离开状态为未离开状态和短时离开状态时,对应的所述客房的占用状态为已占用状态;当所述入住用户的离开状态为长时状态时,对应的所述客房的占用状态为未占用状态。Here, the server may also comprehensively determine the departure status of the staying user based on the event information pre-associated with the staying user, and then according to the received room detection information and outdoor detection information. Wherein, the departure status of the staying user may indicate the occupancy status of the guest room in which the staying user is staying; when the departure status of the staying user is not-away status and short-term departure status, the corresponding occupancy status of the guest room is occupied status ; When the leaving state of the staying user is a long-term state, the occupancy state of the corresponding guest room is an unoccupied state.
其中,所述事件信息包括出行信息(例如飞机/高铁/动车/火车等订单信息、网约车/出租车预约信息等)、订单信息(例如餐厅预订信息、门票预约信息、外卖订单信息等)中的一种或多种。Wherein, the event information includes travel information (for example, order information such as airplane/high-speed rail/motor train/train, online car-hailing/taxi reservation information, etc.), order information (for example, restaurant reservation information, ticket reservation information, takeaway order information, etc.) One or more of.
在一些实施例中,还包括根据所述出行信息和/或订单信息向所述客房的入住用户的移动设备推送服务信息的步骤。与前述实施例类似的,服务器还可以根据所述入住用户的事件信息向所述客房的入住用户的移动设备推送服务信息。例如,服务器获取到入住用户预约了下午3点由酒店出发前往餐厅的出租车订单,则可以向其移动设备推送下午的天气状况、交通拥堵情况等。In some embodiments, it further includes the step of pushing service information to the mobile device of the user who is staying in the guest room according to the travel information and/or order information. Similar to the foregoing embodiment, the server may also push service information to the mobile device of the user who stays in the guest room according to the event information of the user who stays in the room. For example, if the server obtains that the check-in user has booked a taxi order from the hotel to the restaurant at 3 in the afternoon, it can push the weather conditions and traffic congestion in the afternoon to their mobile devices.
在一些实施例中,所述订单信息可以是通过用户的移动设备或其他类似方式预定的。以所述用户的移动设备为例,所述移动设备可装载有APP应用程序或具备网页/网站访问性能的 电子设备,其中APP应用程序包括传统需要单独安装的应用程序,也包括不需要下载安装即可使用的小程序应用(例如微信小程序、支付宝小程序等)。In some embodiments, the order information may be predetermined through the user's mobile device or other similar methods. Taking the user’s mobile device as an example, the mobile device can be loaded with an APP application or an electronic device with web/website access capabilities, where the APP application includes traditional applications that need to be installed separately, as well as those that do not need to be downloaded or installed. Ready-to-use applet applications (such as WeChat applet, Alipay applet, etc.).
在一些实施例中,服务器还可以根据所述入住用户的离开状态,确定向所述客房的电力控制策略。其中,所述电力控制策略包括持续供电、即时断电、延迟断电、或调整HVAC系统的电力。In some embodiments, the server may also determine the power control strategy for the guest room according to the departure state of the staying user. Wherein, the power control strategy includes continuous power supply, immediate power off, delayed power off, or adjustment of the power of the HVAC system.
在此,在一种情形下,当服务器判断所述入住用户的离开状态为未离开状态或者短时离开状态时,表示客房内有人存在或者该客房的入住用户仅为短暂离开,因此所述电力控制策略为对所述客房持续供电。或者,在一种情形下,当服务器判断所述入住用户的离开状态为长时离开状态时,表示客房内无人存在,此时所述电力控制策略包括:对所述客房即时断电、延迟断电、或者调节HVAC系统(Heating,Ventilation,Air-conditioning and Cooling,供暖通风与空气调节系统)的电力,例如,控制房间内的灯控制器以关闭灯或调低灯的亮度,或控制HVAC系统以关闭供暖系统、空调系统,或将其调整为节能模式,以节省能源。根据客房的入住用户的离开状态,按照不同的电力控制策略对客房的电力进行控制和管理。一方面能够在入住用户离开房间后及时地进行相应的电力控制,提高能源的利用效率,节省能源,另一方面也向用户提供了更为智能化的入住体验。Here, in a situation, when the server judges that the staying state of the occupant user is not leaving state or the short-term leaving state, it means that there is someone in the room or the occupant of the room is only temporarily away, so the power The control strategy is to continuously supply power to the guest room. Or, in a situation, when the server determines that the staying user’s leaving state is the long-term leave state, it means that no one exists in the guest room. At this time, the power control strategy includes: instantaneous power off and delay of the guest room. Cut off the power or adjust the power of the HVAC system (Heating, Ventilation, Air-conditioning and Cooling), for example, control the light controller in the room to turn off the light or reduce the brightness of the light, or control the HVAC The system can turn off the heating system and the air-conditioning system, or adjust it to an energy-saving mode to save energy. According to the departure state of the occupants of the guest room, the power of the guest room is controlled and managed according to different power control strategies. On the one hand, the corresponding power control can be performed in time after the check-in user leaves the room to improve energy utilization efficiency and save energy. On the other hand, it also provides users with a more intelligent check-in experience.
本申请提供的用于酒店的信息推送方法,通过获取房间内和房间外的检测信息,综合判断入住用户的离开状态,由此针对性地向入住用户推送相应的服务信息,提高了用户出行、就餐、用车等行为的便利性,提供了智能化的入住体验。The information push method provided in this application for hotels uses the detection information inside and outside the room to comprehensively determine the departure status of the staying user, thereby pushing the corresponding service information to the staying user in a targeted manner, which improves the user’s travel, The convenience of dining and car use provides an intelligent check-in experience.
本申请还提供一种用于酒店的信息推送系统,用于执行前述实施例中所述的信息推送方法。请参阅图2,显示为本申请在一实施例中信息推送系统的结构示意图。如图所示,所述信息推送系统2包括房间检测模块201、室外检测模块202、房态检测模块203、以及信息推送模块204。This application also provides an information push system for hotels, which is used to implement the information push method described in the foregoing embodiment. Please refer to FIG. 2, which shows a schematic structural diagram of an information push system in an embodiment of this application. As shown in the figure, the information push system 2 includes a room detection module 201, an outdoor detection module 202, a room status detection module 203, and an information push module 204.
其中,所述房间检测模块201用于获取客房的房间检测信息,所述房间检测信息包括室内传感信息和/或房门状态信息。Wherein, the room detection module 201 is used to obtain room detection information of a guest room, and the room detection information includes indoor sensor information and/or room door status information.
在此,在一种实现方式中,所述房间检测模块201可以通过接收客房内设置的一或多个传感器检测得到并发送的室内传感信息,以获取该客房的房间传感信息,从而根据所述房间传感信息,判断所述客房内是否有人。在一些实施例中,所述的一种或多种传感器可以通过有线或无线的方式与所述房间检测模块201进行通信,该些传感器可以组网的方式进行连接,比如无线传感器网络(Wireless Sensor Networks,简称WSN),再例如Mesh组网的方式等。该些传感器可以通过WirelessHART,Zigbee,WIFI,Z-Wave,RFID,CC2053,UWB,NFC等通信协议进行通信。Here, in an implementation manner, the room detection module 201 may receive and send indoor sensor information detected by one or more sensors installed in the guest room to obtain the room sensor information of the guest room, so as to obtain the room sensor information of the guest room according to The room sensor information is used to determine whether there are people in the room. In some embodiments, the one or more sensors can communicate with the room detection module 201 in a wired or wireless manner, and these sensors can be connected in a networking manner, such as a wireless sensor network (Wireless Sensor Network). Networks, WSN for short), another example is the way of Mesh networking. These sensors can communicate through communication protocols such as WirelessHART, Zigbee, WIFI, Z-Wave, RFID, CC2053, UWB, and NFC.
在一些实施例中,所述传感器包括但不限于:二氧化碳传感器、开关传感器、按钮传感器、人体红外传感器、微波人体传感器、超声波人体传感器、温度传感器、震动传感器、声音传感器、压力传感器、移动侦测传感器、光电传感器、照度传感器、电器遥控信号传感器、液体/气体阀门传感器、窗帘电机运动传感器、以及窗磁传感器中的一种或多种。In some embodiments, the sensor includes, but is not limited to: carbon dioxide sensor, switch sensor, button sensor, human infrared sensor, microwave human sensor, ultrasonic human sensor, temperature sensor, vibration sensor, sound sensor, pressure sensor, motion detection One or more of sensors, photoelectric sensors, illuminance sensors, electrical remote control signal sensors, liquid/gas valve sensors, curtain motor motion sensors, and window magnetic sensors.
在另一种实现方式中,所述房间检测模块201还可以通过接收所述客房的房门位置设置的传感器发送的传感信息,以获取该客房的房间传感信息。In another implementation manner, the room detection module 201 can also obtain the room sensor information of the room by receiving the sensor information sent by the sensor set at the door position of the room.
因此,在另一种实现方式中,所述房间检测模块201还可以同时获取客房内各传感器发送的室内传感信息和房门状态信息,从而确保客房的房间检测信息的准确性,并且能够为客房的入住用户提供更为良好的入住体验。Therefore, in another implementation manner, the room detection module 201 can also simultaneously obtain the room sensor information and the room door status information sent by the sensors in the guest room, thereby ensuring the accuracy of the room detection information of the guest room, and can provide The occupants of the guest rooms provide a better check-in experience.
所述室外检测模块202用于获取所述客房外的指定位置的室外检测信息。The outdoor detection module 202 is used to obtain outdoor detection information of a designated location outside the guest room.
在此,所述室外检测模块202接收设置在客房外的一或多个检测装置发送的室外检测信息。Here, the outdoor detection module 202 receives outdoor detection information sent by one or more detection devices installed outside the guest room.
在一些实施例中,所述室外检测模块202从所述图像中提取所述目标用户的面部特征,将所述面部特征与登记的所述客房的入住用户的面部特征进行比对,以确定所述目标用户属 于所述客房的入住用户。In some embodiments, the outdoor detection module 202 extracts the facial features of the target user from the image, and compares the facial features with the facial features of the registered user of the guest room to determine the The target user belongs to the check-in user of the guest room.
在一实施例中,所述室外检测模块202通过设置在室外。当然,在另一种实施例中,所述室外检测模块202也可以在本地完成比对工作。In an embodiment, the outdoor detection module 202 is installed outdoors. Of course, in another embodiment, the outdoor detection module 202 may also perform the comparison work locally.
在一些实施例中,所述室外检测模块202包括无线接入设备,用于获取所述客房外的指定位置范围内的移动设备的无线信号,并根据所述无线信号确定所述移动设备与所述客房关联的状态下,输出所述室外检测信息。In some embodiments, the outdoor detection module 202 includes a wireless access device for acquiring wireless signals of a mobile device within a designated location outside the guest room, and determining the relationship between the mobile device and the mobile device based on the wireless signal. In a state where the guest room is associated, the outdoor detection information is output.
在此,所述室外检测模块202接收无线接入设备检测并发送的附近一定范围内的移动设备的无线信号。Here, the outdoor detection module 202 receives wireless signals of mobile devices within a certain range nearby that are detected and sent by the wireless access device.
所述房态检测模块203用于根据所述房间检测信息及室外检测信息,确定所述客房的入住用户的离开状态;其中,所述离开状态包括未离开状态、短时离开状态、以及长时离开状态。The room status detection module 203 is used to determine the departure status of the occupants of the guest room based on the room detection information and outdoor detection information; wherein, the departure status includes a non-leave status, a short-term departure status, and a long-term departure status. Leave state.
在此,所述房态检测模块203根据房间检测信息判断客房内是否有人存在,并根据所述室外检测信息判断该客房的入住用户是否离开了房间,从而综合判断所述客房的入住用户的离开状态。Here, the room status detection module 203 judges whether there are people in the room according to the room detection information, and judges whether the occupant of the room has left the room according to the outdoor detection information, thereby comprehensively judging the departure of the occupant user of the room state.
所述信息推送模块204用于根据所述入住用户的离开状态,确定向所述客房的入住用户进行信息推送的信息推送策略。The information push module 204 is configured to determine an information push strategy for pushing information to the staying user in the guest room according to the departure status of the staying user.
在一些实施例中,所述信息推送模块204还可以根据所述体貌特征向所述客房的入住用户的移动设备推送服务信息,以向入住用户提供更为人性化的服务体验。In some embodiments, the information push module 204 may also push service information to the mobile device of the occupant user of the guest room according to the physical characteristics, so as to provide the occupant user with a more humanized service experience.
需要说明的是,根据出行信息和/或订单信息进行推送的信息推送模块与根据所述体貌特征进行推送的信息推送模块可以是同一个信息推送模块,也可以依据其功能分别设置为两个独立的模块。It should be noted that the information push module that pushes according to travel information and/or order information and the information push module that pushes according to the physical characteristics can be the same information push module, or can be set as two independent information push modules according to their functions. Module.
在一些实施例中,所述系统还包括电力控制模块,用于根据所述入住用户的离开状态,确定向所述客房的电力控制策略;其中,所述电力控制策略包括持续供电、即时断电、延迟断电、或调整HAVC系统的电力。In some embodiments, the system further includes a power control module for determining a power control strategy for the guest room according to the departure state of the staying user; wherein, the power control strategy includes continuous power supply and instant power-off , Delay power off, or adjust the power of the HAVC system.
应当理解,本申请实施例提供的用于酒店客房的信息推送系统用于执行本申请图1所示的实施例提供的用于酒店客房的信息推送方法,具备与方法相对应的功能模块,其实现原理和技术效果类似,此处不再赘述。It should be understood that the information push system for hotel rooms provided by the embodiments of this application is used to implement the information push method for hotel rooms provided by the embodiment shown in FIG. 1 of this application, and has functional modules corresponding to the method. The implementation principle and technical effect are similar, and will not be repeated here.
本申请实施例还提供一种用于酒店的信息推送设备。请参阅图3,显示为本申请在一实施例中信息推送设备的结构示意图。如图所示,所述信息推送设备3包括至少一传感器301、至少一室外检测设备302、以及处理设备303。其中,所述至少一传感器301用于获取客房的房间检测信息,所述房间检测信息包括室内传感信息和/或房门状态信息。所述至少一室外检测设备302用于获取所述客房外的指定位置的室外检测信息。所述处理设备303通信连接所述传感器和室外检测设备,用于根据所述房间检测信息及室外检测信息,确定所述客房的入住用户的离开状态,以确定向所述客房的入住用户的信息推送策略;其中,所述离开状态包括未离开状态、短时离开状态、以及长时离开状态。具体的,请参照图1对应所述的实施例,其原理和技术效果类似,此处不再赘述。The embodiment of the present application also provides an information push device used in a hotel. Please refer to FIG. 3, which shows a schematic structural diagram of an information pushing device in an embodiment of this application. As shown in the figure, the information pushing device 3 includes at least one sensor 301, at least one outdoor detection device 302, and a processing device 303. Wherein, the at least one sensor 301 is used to obtain room detection information of a guest room, and the room detection information includes indoor sensor information and/or room door status information. The at least one outdoor detection device 302 is used to obtain outdoor detection information of a designated location outside the guest room. The processing device 303 is communicatively connected to the sensor and the outdoor detection device, and is used to determine the departure status of the occupant user in the room according to the room detection information and outdoor detection information, so as to determine the information of the occupant user in the room Push strategy; wherein, the leaving state includes an unleaved state, a short-term away state, and a long-term away state. Specifically, please refer to the embodiment corresponding to FIG.
在一些实施例中,所述处理设备包括装载有酒店管理系统的计算机设备。所述计算机设备可以是任何具有数学和逻辑运算、数据处理能力的计算设备,其包括但不限于:个人计算机设备、单台服务器、服务器集群、分布式服务端、云服务端等。In some embodiments, the processing device includes a computer device loaded with a hotel management system. The computer device may be any computing device with mathematical and logical operations and data processing capabilities, including but not limited to: personal computer equipment, single server, server cluster, distributed server, cloud server, etc.
在具体的实现中,所述云服务端可以是云计算提供商所提供的云计算平台。以所述云服务端的架构作为依据,所述云服务端的类型包括但不限于:Software-as-a-Service(软件即服务,SaaS)、Platform-as-a-Service(平台即服务,PaaS)、以及Infrastructure-as-a-Service(基础设施即服务,IaaS)。以所述云服务端的性质作为依据,所述云服务端的类型包括但不限于:公共云(Public Cloud)服务端、私有云(Private Cloud)服务端、以及混合云(Hybrid Cloud)服务端等。In a specific implementation, the cloud server may be a cloud computing platform provided by a cloud computing provider. Based on the architecture of the cloud server, the types of the cloud server include but are not limited to: Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS) , And Infrastructure-as-a-Service (IaaS). Based on the nature of the cloud server, the types of the cloud server include but are not limited to: public cloud (Public Cloud) server, private cloud (Private Cloud) server, and hybrid cloud (Hybrid Cloud) server, etc.
在一些实施例中,所述公共云服务端例如为亚马逊(Amazon)的弹性计算云(Amazon EC2)、IBM的Blue Cloud、谷歌的AppEngine、以及Windows的Azure服务平台等;所述私有云服务端例如为美团云计算平台、阿里云计算服务平台、亚马逊(Amazon)云计算服务平台、百度云计算平台、以及腾讯云计算平台等。In some embodiments, the public cloud server is, for example, Amazon's elastic computing cloud (Amazon EC2), IBM's Blue Cloud, Google's AppEngine, and Windows' Azure service platform, etc.; the private cloud server For example, Meituan cloud computing platform, Alibaba cloud computing service platform, Amazon (Amazon) cloud computing service platform, Baidu cloud computing platform, and Tencent cloud computing platform, etc.
在一些实施例中,所述传感器包括:二氧化碳传感器、开关传感器、按钮传感器、人体红外传感器、微波人体传感器、超声波人体传感器、温度传感器、震动传感器、声音传感器、压力传感器、移动侦测传感器、光电传感器、照度传感器、电器遥控信号传感器、液体/气体阀门传感器、窗帘电机运动传感器、以及窗磁传感器中的一种或多种。In some embodiments, the sensor includes: carbon dioxide sensor, switch sensor, button sensor, human infrared sensor, microwave human sensor, ultrasonic human sensor, temperature sensor, vibration sensor, sound sensor, pressure sensor, motion detection sensor, photoelectric One or more of sensors, illuminance sensors, electrical remote control signal sensors, liquid/gas valve sensors, curtain motor motion sensors, and window magnetic sensors.
在一些实施例中,所述室外检测设备包括设置在酒店指定位置的至少一摄像装置。所述摄像装置包括视频摄像机、集成有光学系统或CCD芯片的摄像模块、以及集成有光学系统和CMOS芯片的摄像模块等,通过利用图像识别技术对拍摄的图像帧序列或视频进行预处理,剔除未检测到人的图像帧,从而获取检测到人的单张图像帧或图像帧序列。In some embodiments, the outdoor detection equipment includes at least one camera set at a designated location of the hotel. The camera device includes a video camera, a camera module integrated with an optical system or a CCD chip, and a camera module integrated with an optical system and a CMOS chip, etc. The captured image frame sequence or video is preprocessed by using image recognition technology to eliminate An image frame in which a person is not detected, thereby obtaining a single image frame or a sequence of image frames in which a person is detected.
在一些实施例中,所述室外检测设备包括设置在酒店指定位置的至少一无线接入设备。所述无线接入设备包括Wi-Fi设备、蓝牙设备、或ZigBee设备中的一种或多种。In some embodiments, the outdoor detection device includes at least one wireless access device set in a designated location of the hotel. The wireless access device includes one or more of Wi-Fi devices, Bluetooth devices, or ZigBee devices.
其中,所述摄像装置和无线接入设备可以设置在入住用户的必经区域或频繁来往区域,例如设置在酒店的楼层走廊、电梯间、电梯内、酒店大厅、以及酒店出入口中的一处或多处。Wherein, the camera device and the wireless access device can be set in the necessary area or frequently-traffic area of the check-in user, for example, set in one of the hotel's floor corridors, elevator rooms, elevators, hotel lobby, and hotel entrances or exits. Multiple.
本申请实施例还提供一种酒店管理系统。请参阅图4,显示为本申请在一实施例中酒店管理系统的结构示意图,如图所示,所述酒店管理系统4包括存储器401和处理器402。容易理解,所述酒店管理系统可以通过包含计算机设备中的软件和硬件来实现。所述计算机设备可以是任何具有数学和逻辑运算、数据处理能力的计算设备,其包括但不限于:个人计算机设备、单台服务器、服务器集群、分布式服务端、云服务端等。The embodiment of the present application also provides a hotel management system. Please refer to FIG. 4, which shows a schematic structural diagram of a hotel management system in an embodiment of this application. As shown in the figure, the hotel management system 4 includes a memory 401 and a processor 402. It is easy to understand that the hotel management system can be implemented by including software and hardware in computer equipment. The computer device may be any computing device with mathematical and logical operations and data processing capabilities, including but not limited to: personal computer equipment, single server, server cluster, distributed server, cloud server, etc.
在本申请的某些实施例中,所述酒店管理系统例如为能够协助酒店进行业务管理及控制的计算机管理的酒店PMS(Property Management System,物业管理系统)系统。所述酒店管理系统包括至少一台计算机或服务器,在本申请中,所述酒店管理系统的计算机或服务器与设置在酒店客房内、客房的房门上、以及例如酒店楼道走廊、电梯、大厅等客房外的传感器、无线接入设备或监控设备等通信,还与酒店客房的包括取电开关的信息推送设备通信,所述计算机或服务器用于通过检测客房的客房检测信息和客房外的室外检测信息,综合判断客房的入住用户的离开状态,以确定该客房的电力管理策略。In some embodiments of the present application, the hotel management system is, for example, a hotel PMS (Property Management System, property management system) system capable of assisting the hotel in business management and control of computer management. The hotel management system includes at least one computer or server. In this application, the computer or server of the hotel management system is installed in a hotel room, on the door of the guest room, and, for example, hotel corridors, elevators, halls, etc. Communication with sensors, wireless access devices or monitoring equipment outside the guest room, as well as with the information push device of the hotel guest room including the power switch. The computer or server is used to detect the guest room detection information of the guest room and outdoor detection outside the guest room. Information, comprehensively judge the departure status of the occupants of the guest room to determine the power management strategy of the guest room.
在本申请的某些实施例中,所述酒店管理系统还可与云端的信息管理服务系统通信连接,所述服务端可以根据功能、负载等多种因素布置在一个或多个实体服务器上。其中,当分布在多个实体服务器时,所述服务端可以由基于云架构的服务器组成。例如,基于云架构的服务器包括公共云(Public Cloud)服务端与私有云(Private Cloud)服务端,其中,所述公共或私有云服务端包括Software-as-a-Service(软件即服务,SaaS)、Platform-as-a-Service(平台即服务,PaaS)及Infrastructure-as-a-Service(基础设施即服务,IaaS)等。所述私有云服务端例如美团云计算服务平台、阿里云计算服务平台、亚马逊(Amazon)云计算服务平台、百度云计算平台、腾讯云计算平台等。所述服务端还可以由分布的或集中的服务器集群构成。例如,所述服务器集群由至少一台实体服务器构成。每个实体服务器中配置多个虚拟服务器,每个虚拟服务器运行所述酒店信息管理服务系统中的至少一功能模块,各虚拟服务器之间通过网络通信。In some embodiments of the present application, the hotel management system may also be in communication connection with an information management service system in the cloud, and the server may be arranged on one or more physical servers according to various factors such as functions and loads. Wherein, when distributed in multiple physical servers, the server end may be composed of servers based on a cloud architecture. For example, a server based on a cloud architecture includes a public cloud (Public Cloud) server and a private cloud (Private Cloud) server. The public or private cloud server includes Software-as-a-Service (Software-as-a-Service, SaaS). ), Platform-as-a-Service (Platform-as-a-Service, PaaS) and Infrastructure-as-a-Service (Infrastructure-as-a-Service, IaaS), etc. The private cloud service terminal is, for example, Meituan cloud computing service platform, Alibaba cloud computing service platform, Amazon cloud computing service platform, Baidu cloud computing platform, Tencent cloud computing platform, etc. The server can also be composed of distributed or centralized server clusters. For example, the server cluster is composed of at least one physical server. Each physical server is configured with multiple virtual servers, each virtual server runs at least one functional module in the hotel information management service system, and each virtual server communicates through a network.
在一些实施例中,所述存储器401例如为经由射频(Radio Frequency,RF)电路或外部端口以及通信网络访问的网络附加存储器,其中所述通信网络可以是因特网、一个或多个内部网、局域网、广域网、存储局域网等,或其适当组合。存储器控制器可控制设备的诸如CPU和外设接口之类的其他组件对存储器的访问。存储器可选地包括高速随机存取存储器,并且可选地还包括非易失性存储器,诸如一个或多个磁盘存储设备、闪存设备或其他非易失性固态存储器设备。由设备的其他组件诸如CPU和外围接口,对存储器的访问可选地通过存储器 控制器来控制。In some embodiments, the storage 401 is, for example, a network-attached storage accessed via a radio frequency (RF) circuit or an external port and a communication network, where the communication network may be the Internet, one or more intranets, or a local area network. , WAN, storage local area network, etc., or a suitable combination thereof. The memory controller can control access to the memory by other components of the device, such as the CPU and peripheral interfaces. The memory optionally includes a high-speed random access memory, and optionally also includes a non-volatile memory, such as one or more magnetic disk storage devices, flash memory devices, or other non-volatile solid-state memory devices. Access to the memory by other components of the device, such as the CPU and peripheral interfaces, is optionally controlled by the memory controller.
在一些实施例中,所述存储器401还可以包括易失性存储器(Volatile Memory),例如随机存取存储器(Random Access Memory,RAM);存储器也可以包括非易失性存储器(Non-Volatile Memory),例如只读存储器(Read-Only Memory,ROM)、快闪存储器(Flash Memory)、硬盘(Hard Disk Drive,HDD)或固态硬盘(Solid-State Drive,SSD)。In some embodiments, the memory 401 may also include a volatile memory (Volatile Memory), such as a random access memory (Random Access Memory, RAM); the memory may also include a non-volatile memory (Non-Volatile Memory) , Such as Read-Only Memory (ROM), Flash Memory (Flash Memory), Hard Disk Drive (HDD), or Solid-State Drive (SSD).
在一些实施例中,所述处理器402包括集成电路芯片,具有信号处理能力;或包括通用处理器,所述通用处理器可以是微处理器或者任何常规处理器等,例如中央处理器(Central Processing Unit,CPU)。例如,可以是数字信号处理器、专用集成电路、分立门或晶体管逻辑器件、分立硬件组件,可以实现或者执行本申请实施例中的公开的各方法、步骤及逻辑框图,例如,执行本申请提供的图1所对应的实施例描述的信息推送方法:获取客房的房间检测信息,所述房间检测信息包括室内传感信息和/或房门状态信息;获取所述客房外的指定位置的室外检测信息;根据所述房间检测信息及室外检测信息,确定所述客房的入住用户的离开状态;其中,所述离开状态包括未离开状态、短时离开状态、以及长时离开状态;根据所述入住用户的离开状态,确定向所述客房的入住用户的信息推送策略。所述信息推送方法的原理和技术效果请参照前述实施例,此处不再赘述。In some embodiments, the processor 402 includes an integrated circuit chip with signal processing capabilities; or includes a general-purpose processor, which may be a microprocessor or any conventional processor, such as a central processing unit (Central Processing Unit). Processing Unit, CPU). For example, it can be a digital signal processor, an application specific integrated circuit, a discrete gate or transistor logic device, a discrete hardware component, which can implement or execute the methods, steps, and logic block diagrams disclosed in the embodiments of the present application, for example, perform The information push method described in the embodiment corresponding to FIG. 1: Obtain room detection information of a guest room, where the room detection information includes indoor sensor information and/or room door status information; Obtain outdoor detection at a designated location outside the guest room Information; according to the room detection information and outdoor detection information, determine the departure status of the occupants of the guest room; wherein, the departure status includes a non-leave status, a short-term departure status, and a long-term departure status; according to the check-in The leaving state of the user determines the information push strategy to the check-in user of the guest room. For the principle and technical effect of the information pushing method, please refer to the foregoing embodiment, which will not be repeated here.
本申请还提供一种计算机可读写存储介质,存储有用于酒店客房的信息推送方法的计算机程序,所述计算机程序被执行时实现上述实施例关于图1中所述的用于酒店客房的信息推送方法。This application also provides a computer readable and writable storage medium that stores a computer program for the information push method of a hotel room, and when the computer program is executed, it implements the above-mentioned embodiment about the information used for the hotel room described in FIG. 1 Push method.
所述功能如果以软件功能单元的形式实现并作为独立的产品销售或使用时,可以存储在一个计算机可读取存储介质中。基于这样的理解,本申请的技术方案本质上或者说对现有技术做出贡献的部分或者该技术方案的部分可以以软件产品的形式体现出来,该计算机软件产品存储在一个存储介质中,包括若干指令用以使得一台计算机设备(可以是个人计算机,服务器,或者网络设备等)执行本申请各个实施例所述方法的全部或部分步骤。If the function is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer readable storage medium. Based on this understanding, the technical solution of the present application essentially or the part that contributes to the existing technology or the part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a storage medium, including Several instructions are used to make a computer device (which may be a personal computer, a server, or a network device, etc.) execute all or part of the steps of the methods described in the various embodiments of the present application.
于本申请提供的实施例中,所述计算机可读写存储介质可以包括只读存储器、随机存取存储器、带电可擦可编程只读存储器、只读光盘或其它光盘存储装置、磁盘存储装置或其它磁存储设备、闪存、U盘、移动硬盘、或者能够用于存储具有指令或数据结构形式的期望的程序代码并能够由计算机进行存取的任何其它介质。另外,任何连接都可以适当地称为计算机可读介质。例如,如果指令是使用同轴电缆、光纤光缆、双绞线、数字订户线或者诸如红外线、无线电和微波之类的无线技术,从网站、服务器或其它远程源发送的,则所述同轴电缆、光纤光缆、双绞线、数字订户线或者诸如红外线、无线电和微波之类的无线技术包括在所述介质的定义中。然而,应当理解的是,计算机可读写存储介质和数据存储介质不包括连接、载波、信号或者其它暂时性介质,而是旨在针对于非暂时性、有形的存储介质。如申请中所使用的磁盘和光盘包括压缩光盘、激光光盘、光盘、数字多功能光盘、软盘和蓝光光盘,其中,磁盘通常磁性地复制数据,而光盘则用激光来光学地复制数据。In the embodiment provided in this application, the computer readable and writable storage medium may include a read-only memory, a random access memory, a charged erasable programmable read-only memory, a read-only optical disk or other optical disk storage devices, magnetic disk storage devices, or Other magnetic storage devices, flash memory, U disk, mobile hard disk, or any other medium that can be used to store desired program codes in the form of instructions or data structures and that can be accessed by a computer. In addition, any connection is properly termed a computer-readable medium. For example, if the instruction is sent from a website, server, or other remote source using coaxial cable, fiber optic cable, twisted pair, digital subscriber line, or wireless technology such as infrared, radio, and microwave, the coaxial cable , Fiber optic cable, twisted pair, digital subscriber line, or wireless technologies such as infrared, radio, and microwave are included in the definition of the medium. However, it should be understood that computer readable and writable storage media and data storage media do not include connections, carrier waves, signals, or other transient media, but are intended for non-transitory, tangible storage media. For example, the magnetic disks and optical disks used in the application include compact disks, laser disks, optical disks, digital versatile disks, floppy disks, and Blu-ray disks. Disks usually copy data magnetically, while optical disks use lasers to optically copy data.
在一个或多个示例性方面,本申请所述用于酒店客房的信息推送方法的计算机程序所描述的功能可以用硬件、软件、固件或者其任意组合的方式来实现。当用软件实现时,可以将这些功能作为一个或多个指令或代码存储或传送到计算机可读介质上。本申请所公开的方法或算法的步骤可以用处理器可执行软件模块来体现,其中处理器可执行软件模块可以位于有形、非临时性计算机可读写存储介质上。有形、非临时性计算机可读写存储介质可以是计算机能够存取的任何可用介质。In one or more exemplary aspects, the functions described in the computer program of the information pushing method for hotel rooms described in this application can be implemented in hardware, software, firmware, or any combination thereof. When implemented in software, these functions can be stored or transferred to a computer-readable medium as one or more instructions or codes. The steps of the method or algorithm disclosed in the present application may be embodied by a processor-executable software module, where the processor-executable software module may be located on a tangible, non-transitory computer readable and writable storage medium. Tangible, non-transitory computer readable and writable storage media can be any available media that can be accessed by a computer.
本申请上述的附图中的流程图和框图,图示了按照本申请各种实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上,流程图或框图中的每个方框可以代表一个模块、程序段、或代码的一部分,该模块、程序段、或代码的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。也应当注意,在有些作为替换的实现中,方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如,两个接连地表示的方框 实际上可以基本并行地执行,它们有时也可以按相反的顺序执行,这根据所涉及的功能而定。也要注意的是,框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合,可以通过执行规定的功能或操作的专用的基于硬件的系统来实现,或者可以通过专用硬件与计算机指令的组合来实现。The flowcharts and block diagrams in the above-mentioned drawings of the present application illustrate the possible implementation of the system architecture, functions, and operations of the system, method, and computer program product according to various embodiments of the present application. In this regard, each block in the flowchart or block diagram can represent a module, program segment, or part of code, and the module, program segment, or part of code contains one or more for realizing the specified logic function. Executable instructions. It should also be noted that, in some alternative implementations, the functions marked in the block may also occur in a different order from the order marked in the drawings. For example, two blocks shown in succession can actually be executed substantially in parallel, or they can sometimes be executed in the reverse order, depending on the functions involved. It should also be noted that each block in the block diagram and/or flowchart, and the combination of the blocks in the block diagram and/or flowchart, can be implemented by a dedicated hardware-based system that performs the specified functions or operations Or it can be realized by a combination of dedicated hardware and computer instructions.
上述实施例仅例示性说明本申请的原理及其功效,而非用于限制本申请。任何熟悉此技术的人士皆可在不违背本申请的精神及范畴下,对上述实施例进行修饰或改变。因此,举凡所属技术领域中具有通常知识者在未脱离本申请所揭示的精神与技术思想下所完成的一切等效修饰或改变,仍应由本申请的权利要求所涵盖。The above-mentioned embodiments only exemplarily illustrate the principles and effects of the present application, and are not used to limit the present application. Anyone familiar with this technology can modify or change the above-mentioned embodiments without departing from the spirit and scope of this application. Therefore, all equivalent modifications or changes made by persons with ordinary knowledge in the technical field without departing from the spirit and technical ideas disclosed in this application should still be covered by the claims of this application.
Claims (31)
- 一种用于酒店的信息推送方法,其特征在于,包括:An information push method for hotels, which is characterized in that it includes:获取客房的房间检测信息,所述房间检测信息包括室内传感信息和/或房门状态信息;Acquiring room detection information of a guest room, where the room detection information includes indoor sensor information and/or room door status information;获取所述客房外的指定位置的室外检测信息;Acquiring outdoor detection information of a designated location outside the guest room;根据所述房间检测信息及所述室外检测信息,确定所述客房的入住用户的离开状态;其中,所述离开状态包括未离开状态、短时离开状态、以及长时离开状态;According to the room detection information and the outdoor detection information, determine the departure status of the occupant of the guest room; wherein, the departure status includes a non-leave status, a short-term away status, and a long-term away status;根据所述入住用户的离开状态,确定向所述客房的入住用户进行信息推送的信息推送策略。According to the departure status of the staying user, an information push strategy for pushing information to the staying user of the guest room is determined.
- 根据权利要求1所述的用于酒店的信息推送方法,其特征在于,所述室内传感信息是通过二氧化碳传感器、开关传感器、按钮传感器、人体红外传感器、微波人体传感器、超声波人体传感器、温度传感器、震动传感器、声音传感器、压力传感器、移动侦测传感器、光电传感器、照度传感器、电器遥控信号传感器、液体/气体阀门传感器、窗帘电机运动传感器、以及窗磁传感器中的一种或多种获取的。The information push method for hotels according to claim 1, wherein the indoor sensor information is through a carbon dioxide sensor, a switch sensor, a button sensor, a human infrared sensor, a microwave human sensor, an ultrasonic human sensor, and a temperature sensor. , Vibration sensor, sound sensor, pressure sensor, motion detection sensor, photoelectric sensor, illuminance sensor, electrical remote control signal sensor, liquid/gas valve sensor, curtain motor motion sensor, and window magnetic sensor .
- 根据权利要求1所述的用于酒店的信息推送方法,其特征在于,所述房门状态信息包括内锁状态、外锁状态、以及未锁状态中的一种。The information pushing method for hotels according to claim 1, wherein the door status information includes one of an inner locked state, an outer locked state, and an unlocked state.
- 根据权利要求1所述的用于酒店的信息推送方法,其特征在于,所述获取所述客房外的指定位置的室外检测信息的步骤包括:The information push method for hotels according to claim 1, wherein the step of obtaining outdoor detection information of a designated location outside the guest room comprises:获取所述客房外的指定位置的包含目标用户的图像;Acquiring an image containing a target user at a designated location outside the guest room;在确定所述目标用户属于所述客房的入住用户的状态下,输出所述室外检测信息。In a state where it is determined that the target user belongs to a occupant user of the guest room, the outdoor detection information is output.
- 根据权利要求4所述的用于酒店的信息推送方法,其特征在于,所述确定所述目标用户属于所述客房的入住用户的方式包括:The information pushing method for hotels according to claim 4, wherein the method of determining that the target user belongs to the occupant user of the guest room comprises:从所述图像中提取所述目标用户的面部特征;Extracting facial features of the target user from the image;将所述面部特征与登记的所述客房的入住用户的面部特征进行比对,以确定所述目标用户属于所述客房的入住用户。The facial features are compared with the facial features of registered users of the room to determine that the target user belongs to the user of the room.
- 根据权利要求1或4所述的用于酒店的信息推送方法,其特征在于,所述客房外的指定位置包括楼层走廊、电梯间、电梯内、酒店大厅、以及酒店出入口中的一处或多处。The information push method for hotels according to claim 1 or 4, wherein the designated location outside the guest room includes one or more of floor corridors, elevator rooms, elevators, hotel lobby, and hotel entrances and exits. Place.
- 根据权利要求1所述的用于酒店的信息推送方法,其特征在于,所述根据所述房间检测信息及室外检测信息,获得所述客房的入住用户的离开状态的步骤包括:The information pushing method for hotels according to claim 1, wherein the step of obtaining the departure status of a user who is staying in the room according to the room detection information and outdoor detection information comprises:提取所述入住用户的体貌特征,所述体貌特征包括衣着特征、体态特征、肤色特征、毛发特征、步态特征、以及行囊特征中的一种或多种;Extracting physical features of the staying user, the physical features including one or more of clothing features, posture features, skin color features, hair features, gait features, and baggage features;根据所述体貌特征判断所述入住用户的离开状态。The departure state of the staying user is determined according to the physical characteristics.
- 根据权利要求1所述的用于酒店的信息推送方法,其特征在于,所述获取所述客房外的指定位置的室外检测信息的步骤包括:The information push method for hotels according to claim 1, wherein the step of obtaining outdoor detection information of a designated location outside the guest room comprises:获取所述客房外的指定位置对应的范围内的移动设备的无线信号;Acquiring wireless signals of mobile devices within a range corresponding to a designated location outside the guest room;根据所述无线信号确定所述移动设备与所述客房关联的状态下,输出所述室外检测信息。Output the outdoor detection information in a state in which it is determined that the mobile device is associated with the guest room according to the wireless signal.
- 根据权利要求8所述的用于酒店的信息推送方法,其特征在于,The information push method for hotels according to claim 8, characterized in that:所述客房外的指定位置对应的范围包括酒店的楼层走廊、电梯间、电梯内、酒店大厅、以及酒店出入口中的一处或多处;The range corresponding to the designated location outside the guest room includes one or more of the hotel's floor corridors, elevator rooms, elevator interiors, hotel lobby, and hotel entrances and exits;所述移动设备包括Wi-Fi设备、蓝牙设备、以及ZigBee设备中的一种或多种。The mobile device includes one or more of a Wi-Fi device, a Bluetooth device, and a ZigBee device.
- 根据权利要求1所述的用于酒店的信息推送方法,其特征在于,还包括获取所述客房的入住用户的行为偏好信息的步骤;The information pushing method for hotels according to claim 1, characterized in that it further comprises the step of obtaining behavior preference information of the user who stays in the guest room;所述根据所述房间检测信息及室外检测信息,确定所述客房的入住用户的离开状态的步骤包括:The step of determining the departure status of a user who is staying in the room according to the room detection information and the outdoor detection information includes:根据所述房间检测信息、室外检测信息、以及所述行为偏好信息,确定所述入住用户的离开状态。According to the room detection information, outdoor detection information, and the behavior preference information, the departure state of the staying user is determined.
- 根据权利要求1所述的用于酒店的信息推送方法,其特征在于,还包括获取所述客房的入住用户的用户事件信息的步骤;The information push method for hotels according to claim 1, characterized in that it further comprises the step of obtaining user event information of a user who stays in the guest room;所述根据所述房间检测信息及室外检测信息,确定所述客房的入住用户的离开状态的步骤包括:The step of determining the departure status of a user who is staying in the room according to the room detection information and the outdoor detection information includes:根据所述房间检测信息、室外检测信息、以及所述用户事件信息,确定所述客房的入住用户的离开状态。According to the room detection information, the outdoor detection information, and the user event information, the departure state of the user staying in the room is determined.
- 根据权利要求1所述的用于酒店的信息推送方法,其特征在于,还包括:根据所述入住用户的离开状态,确定所述客房的电力控制策略;其中,所述电力控制策略包括持续供电、即时断电、延迟断电、或调整HVAC系统的电力。The information push method for hotels according to claim 1, further comprising: determining a power control strategy of the guest room according to the departure state of the staying user; wherein the power control strategy includes continuous power supply , Instant power off, delayed power off, or adjust the power of the HVAC system.
- 一种用于酒店的信息推送系统,其特征在于,包括:An information push system for hotels, which is characterized in that it includes:房间检测模块,用于获取客房的房间检测信息,所述房间检测信息包括室内传感信息和/或房门状态信息;The room detection module is used to obtain room detection information of the guest room, where the room detection information includes indoor sensor information and/or room door status information;室外检测模块,用于获取所述客房外的指定位置的室外检测信息;The outdoor detection module is used to obtain outdoor detection information at a designated location outside the guest room;房态检测模块,用于根据所述房间检测信息及室外检测信息,确定所述客房的入住用户的离开状态;其中,所述离开状态包括未离开状态、短时离开状态、以及长时离开状态;The room status detection module is used to determine the departure status of the occupants of the guest room according to the room detection information and outdoor detection information; wherein, the departure status includes a non-leaved state, a short-term leave state, and a long-term leave state ;信息推送模块,用于根据所述入住用户的离开状态,确定向所述客房的入住用户进行信息推送的信息推送策略。The information push module is used to determine an information push strategy for pushing information to the staying user in the guest room according to the departure status of the staying user.
- 根据权利要求13所述的用于酒店的信息推送系统,其特征在于,所述房间检测模块包括传感器;其中,所述传感器包括:二氧化碳传感器、开关传感器、按钮传感器、人体红外传感器、微波人体传感器、超声波人体传感器、温度传感器、震动传感器、声音传感器、压力传感器、移动侦测传感器、光电传感器、照度传感器、电器遥控信号传感器、液体/气体阀门传感器、窗帘电机运动传感器、以及窗磁传感器中的一种或多种。The information push system for hotels according to claim 13, wherein the room detection module includes a sensor; wherein, the sensor includes: a carbon dioxide sensor, a switch sensor, a button sensor, a human body infrared sensor, and a microwave human body sensor , Ultrasonic human body sensor, temperature sensor, vibration sensor, sound sensor, pressure sensor, motion detection sensor, photoelectric sensor, illuminance sensor, electrical remote control signal sensor, liquid/gas valve sensor, curtain motor motion sensor, and window magnetic sensor One or more.
- 根据权利要求13所述的用于酒店的信息推送系统,其特征在于,所述房门状态信息包括内锁状态、外锁状态、以及未锁状态中的一种。The information push system for hotels according to claim 13, wherein the door state information includes one of an inner locked state, an outer locked state, and an unlocked state.
- 根据权利要求13所述的用于酒店的信息推送系统,其特征在于,所述室外检测模块,用于获取所述客房外的指定位置的包含目标用户的图像,并在确定所述目标用户属于所述客房的入住用户的状态下,输出所述室外检测信息。The information push system for hotels according to claim 13, wherein the outdoor detection module is used to obtain an image containing a target user at a designated location outside the guest room, and to determine that the target user belongs to The outdoor detection information is output in the state of the occupant user of the guest room.
- 根据权利要求16所述的用于酒店的信息推送系统,其特征在于,所述室外检测模块,用于从所述图像中提取所述目标用户的面部特征,并将所述面部特征与登记的所述客房的入住用户的面部特征进行比对,以确定所述目标用户属于所述客房的入住用户。The information push system for hotels according to claim 16, wherein the outdoor detection module is configured to extract the facial features of the target user from the image, and compare the facial features with the registered ones. The facial features of the check-in user of the room are compared to determine that the target user belongs to the check-in user of the room.
- 根据权利要求13或16所述的用于酒店的信息推送系统,其特征在于,所述客房外的指定位置包括楼层走廊、电梯间、电梯内、酒店大厅、以及酒店出入口中的一处或多处。The information push system for hotels according to claim 13 or 16, characterized in that the designated location outside the guest room includes one or more of floor corridors, elevator rooms, elevators, hotel lobby, and hotel entrances and exits. Place.
- 根据权利要求13所述的用于酒店的信息推送系统,其特征在于,所述房态检测模块,用于根据所述房间检测信息、室外检测信息、以及提取的所述入住用户的体貌特征,判断所述入住用户的离开状态;其中,所述体貌特征包括衣着特征、体态特征、肤色特征、毛发特征、步态特征、以及行囊特征中的一种或多种。The information push system for hotels according to claim 13, wherein the room status detection module is configured to extract physical characteristics of the staying user according to the room detection information, outdoor detection information, and Determine the departure state of the staying user; wherein, the physical features include one or more of clothing features, posture features, skin color features, hair features, gait features, and luggage features.
- 根据权利要求13所述的用于酒店的信息推送系统,其特征在于,所述室外检测模块,还用于获取所述客房外的指定位置对应的范围内的移动设备的无线信号,并根据所述无线信号确定所述移动设备与所述客房关联的状态下,输出所述室外检测信息。The information push system for hotels according to claim 13, wherein the outdoor detection module is also used to obtain wireless signals of mobile devices within a range corresponding to a designated location outside the guest room, and to use the When the wireless signal determines that the mobile device is associated with the guest room, output the outdoor detection information.
- 根据权利要求20所述的用于酒店的信息推送系统,其特征在于,The information push system for hotels according to claim 20, characterized in that:所述客房外的指定位置对应的范围包括楼层走廊、电梯间、电梯内、酒店大厅、以及酒店出入口中的一处或多处;The range corresponding to the designated location outside the guest room includes one or more of floor corridors, elevator rooms, elevator interiors, hotel lobby, and hotel entrances and exits;所述移动设备包括Wi-Fi设备、蓝牙设备、以及ZigBee设备中的一种或多种。The mobile device includes one or more of a Wi-Fi device, a Bluetooth device, and a ZigBee device.
- 根据权利要求13所述的用于酒店的信息推送系统,其特征在于,还包括偏好信息模块,用于获取所述客房的入住用户的行为偏好信息;对应地,所述房态检测模块,用于根据 所述房间检测信息、室外检测信息、以及所述行为偏好信息,确定所述入住用户的离开状态。The information push system for hotels according to claim 13, characterized in that it further comprises a preference information module for obtaining behavior preference information of the occupants of the guest room; correspondingly, the room status detection module uses And determining the departure state of the staying user according to the room detection information, outdoor detection information, and the behavior preference information.
- 根据权利要求13所述的用于酒店的信息推送系统,其特征在于,还包括用户订单模块,用于获取所述客房的入住用户的用户事件信息;对应地,所述房态检测模块,用于根据所述房间检测信息、室外检测信息、以及所述用户事件信息,确定所述客房的入住用户的离开状态。The information push system for hotels according to claim 13, further comprising a user order module for obtaining user event information of the occupants of the guest room; correspondingly, the room status detection module uses According to the room detection information, the outdoor detection information, and the user event information, the departure status of the user staying in the room is determined.
- 根据权利要求1所述的用于酒店的信息推送系统,其特征在于,还包括电力控制模块,用于根据所述入住用户的离开状态,确定所述客房的电力控制策略;其中,所述电力控制策略包括持续供电、即时断电、延迟断电、或调整HAVC系统的电力。The information push system for hotels according to claim 1, further comprising a power control module for determining the power control strategy of the guest room according to the departure state of the staying user; wherein the power Control strategies include continuous power supply, immediate power off, delayed power off, or adjustment of the power of the HAVC system.
- 一种用于酒店的信息推送设备,其特征在于,包括:An information push device for hotels, which is characterized in that it includes:至少一传感器,用于获取客房的房间检测信息,所述房间检测信息包括室内传感信息和/或房门状态信息;At least one sensor for acquiring room detection information of a guest room, where the room detection information includes indoor sensor information and/or room door status information;至少一室外检测设备,用于获取所述客房外的指定位置的室外检测信息;At least one outdoor detection device for acquiring outdoor detection information at a designated location outside the guest room;处理设备,通信连接所述传感器和所述室外检测设备,用于根据所述房间检测信息及所述室外检测信息,确定所述客房的入住用户的离开状态,以确定向所述客房的入住用户进行信息推送的信息推送策略;其中,所述离开状态包括未离开状态、短时离开状态、以及长时离开状态。A processing device, which is communicatively connected to the sensor and the outdoor detection device, and is used to determine the departure status of the user who is staying in the room according to the room detection information and the outdoor detection information, so as to determine the user who is staying in the room An information push strategy for pushing information; wherein, the leaving state includes an unleaved state, a short-term away state, and a long-term away state.
- 根据权利要求25所述的用于酒店的信息推送设备,其特征在于,所述传感器包括:二氧化碳传感器、开关传感器、按钮传感器、人体红外传感器、微波人体传感器、超声波人体传感器、温度传感器、震动传感器、声音传感器、压力传感器、移动侦测传感器、光电传感器、照度传感器、电器遥控信号传感器、液体/气体阀门传感器、窗帘电机运动传感器、以及窗磁传感器中的一种或多种。The information push device for hotels according to claim 25, wherein the sensors include: carbon dioxide sensor, switch sensor, button sensor, human infrared sensor, microwave human sensor, ultrasonic human sensor, temperature sensor, vibration sensor , Sound sensor, pressure sensor, motion detection sensor, photoelectric sensor, illuminance sensor, electrical remote control signal sensor, liquid/gas valve sensor, curtain motor motion sensor, and window magnetic sensor.
- 根据权利要求25所述的用于酒店的信息推送设备,其特征在于,所述室外检测设备包括设置在酒店指定位置的至少一摄像装置。The information push device used in the hotel according to claim 25, wherein the outdoor detection device comprises at least one camera set at a designated location of the hotel.
- 根据权利要求25所述的用于酒店的信息推送设备,其特征在于,所述室外检测设备包括设置在酒店指定位置的至少一无线接入设备。The information pushing device for hotels according to claim 25, wherein the outdoor detection device comprises at least one wireless access device set in a designated location of the hotel.
- 根据权利要求25所述的用于酒店的信息推送设备,其特征在于,所述处理设备包括装载有酒店信息管理系统的计算机设备。The information pushing device for hotels according to claim 25, wherein the processing device comprises a computer device loaded with a hotel information management system.
- 一种酒店信息管理系统,其特征在于,包括:A hotel information management system, characterized in that it comprises:存储器,用于存储至少一个程序;Memory for storing at least one program;处理器,与所述存储器相连,用于运行所述至少一个程序时以执行并实现权利要求1-12任一所述的信息推送方法。The processor is connected to the memory, and is configured to execute and implement the information pushing method according to any one of claims 1-12 when running the at least one program.
- 一种计算机设备的非暂时性的存储介质,其特征在于,存储有至少一个程序,所述程序被处理器执行时执行并实现如权利要求1-12所述的信息推送方法。A non-transitory storage medium for computer equipment, characterized in that it stores at least one program, which is executed when executed by a processor and realizes the information pushing method according to claims 1-12.
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