WO2021004057A1 - 信息处理方法、装置、设备及计算机可读存储介质 - Google Patents

信息处理方法、装置、设备及计算机可读存储介质 Download PDF

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Publication number
WO2021004057A1
WO2021004057A1 PCT/CN2020/071789 CN2020071789W WO2021004057A1 WO 2021004057 A1 WO2021004057 A1 WO 2021004057A1 CN 2020071789 W CN2020071789 W CN 2020071789W WO 2021004057 A1 WO2021004057 A1 WO 2021004057A1
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WO
WIPO (PCT)
Prior art keywords
account
information
user
account operation
request
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PCT/CN2020/071789
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English (en)
French (fr)
Inventor
沈晓琴
Original Assignee
创新先进技术有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
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Application filed by 创新先进技术有限公司 filed Critical 创新先进技术有限公司
Priority to US16/804,660 priority Critical patent/US11431694B2/en
Publication of WO2021004057A1 publication Critical patent/WO2021004057A1/zh

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L9/00—Cryptographic mechanisms or cryptographic arrangements for secret or secure communications; Network security protocols
    • H04L9/08—Key distribution or management, e.g. generation, sharing or updating, of cryptographic keys or passwords
    • H04L9/0891—Revocation or update of secret information, e.g. encryption key update or rekeying
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
    • H04L63/083—Network architectures or network communication protocols for network security for authentication of entities using passwords
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
    • H04L63/0853—Network architectures or network communication protocols for network security for authentication of entities using an additional device, e.g. smartcard, SIM or a different communication terminal
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
    • H04L63/0861—Network architectures or network communication protocols for network security for authentication of entities using biometrical features, e.g. fingerprint, retina-scan

Definitions

  • One or more embodiments of this specification relate to the field of information processing technology, and in particular to an information processing method, device, device, and computer-readable storage medium.
  • the account information modification method of existing application software and websites is generally as follows: after the user calls the manual customer service, the manual customer service sends the fifth-generation hypertext markup language (HTML5) used to modify the account information to the designated communication account provided by the user.
  • HTML5 hypertext markup language
  • the interactive link of the page After entering the HTML5 page corresponding to the interactive link, the user needs to first apply for the account information modification. Only when the account information modification application is approved can the account information be modified.
  • This account information modification method makes the account information modification cycle longer and less efficient, and the interactive link is generally time-sensitive. When the effective time is exceeded, the user needs to reapply for a new interactive link, which easily reduces the user experience. In addition, if the user's designated communication account is used by others, the security of the account information will also be reduced.
  • One or more embodiments of this specification provide an information processing method, device, equipment, and computer-readable storage medium, which can enable users to perform account operations simply and quickly, and improve account operation efficiency and account information security.
  • an information processing method including:
  • the first display instruction is sent to the terminal device so that the terminal device displays the account operation interface for the account operation request, where the account operation interface is used to receive the user's account operation interaction data and identity information The corresponding identity certificate.
  • an information processing method including:
  • the account operation interface for the account operation request is displayed, where the account operation interface is used to receive the user's account operation interaction data and identity credentials corresponding to the identity information.
  • an information processing device including:
  • the first information receiving module which is configured to receive the account operation request and identification information sent by the user's terminal device when the user is not logged in;
  • the account information query module is configured to query the account information corresponding to the identification information in response to the account operation request;
  • the first instruction sending module is configured to send a first display instruction to the terminal device when the account information is queried, so that the terminal device displays the account operation interface for the account operation request, wherein the account operation interface is used to receive the user The account operation interaction data and identity credentials corresponding to the identity information.
  • an information processing device including:
  • the first information obtaining module which is configured to obtain the user's account operation request and identification information when the user is not logged in;
  • the first information sending module which is configured to send an account operation request and identification information to the target device
  • a display instruction receiving module configured to receive the first display instruction sent by the target device when the account information is inquired
  • the operation interface display module is configured to display an account operation interface for an account operation request in response to the first display instruction, wherein the account operation interface is used to receive the user's account operation interaction data and identity credentials corresponding to the identity information.
  • an information processing device includes: a processor and a memory storing computer program instructions;
  • the processor implements the information processing method described in the first aspect or the second aspect when the computer program instructions are executed.
  • a computer-readable storage medium is provided, and computer program instructions are stored on the computer-readable storage medium.
  • the computer program instructions are executed by a processor, the information processing method as described in the first or second aspect is implemented.
  • the terminal device directly displays the account operation interface for the account operation request to receive the user's account operation interaction data and identity credentials corresponding to the identity information, so that the user's account operation can be obtained simply and quickly Request, account operation interaction data and identity credentials to complete the account operation corresponding to the account operation request, without the need to send the user a separate interactive link, so that the user’s account operation is more efficient, the cycle is shorter, and the user’s account information is improved.
  • Security therefore, can improve the user experience.
  • Figure 1 is a system architecture diagram of an example account information modification system in the prior art
  • FIG. 2 is a schematic flowchart of an information processing method provided by an embodiment of this specification
  • FIG. 3 is a schematic flowchart of an information processing method provided by another embodiment of this specification.
  • FIG. 5 is a schematic flowchart of an information processing method provided by still another embodiment of this specification.
  • 6a-6d are schematic flowcharts of account information modification and interaction methods in different situations provided by the embodiments of this specification.
  • FIG. 7 is a schematic flowchart of a method for removing account restriction interaction provided by an embodiment of this specification.
  • FIG. 8 is a schematic flowchart of an account question feedback interaction method provided by an embodiment of this specification.
  • FIG. 9 is a schematic structural diagram of an information processing device provided by an embodiment of this specification.
  • FIG. 10 is a schematic structural diagram of an information processing apparatus provided by another embodiment of this specification.
  • Fig. 11 is a schematic diagram of the hardware structure of an information processing device provided by an embodiment of this specification.
  • Figure 1 shows a system architecture diagram of an example account information modification system in the prior art.
  • the account information modification system includes a user terminal device 110, a customer service terminal device 120, and a financial application software or a server 130 of a financial website.
  • the manual customer service can use the customer service terminal device 120 to communicate with the server 130 through the server 130.
  • the specified email account provided by the user sends an interactive link to the HTML5 page used to modify the account information.
  • the user clicks the interactive link on the user terminal device 110 the user can enter the HTML5 page through the user terminal device 110.
  • the user needs to first enter the account information modification application through the HTML5 page.
  • the user terminal device 110 obtains the account information modification application , Send the account information modification application to the server 130.
  • the server 130 obtains that the account information modification application is approved
  • the server 130 sends a notification message that the account information modification application is approved to the designated email account.
  • the user can use the user terminal according to the notification information.
  • the device 110 modifies the account information.
  • this account information modification method makes the account information modification cycle longer and less efficient.
  • interactive links are generally time-sensitive. When the effective time is exceeded, the user needs to reapply for a new interactive link, which easily reduces the user experience.
  • the user's designated email account is used by others, other people can also use the designated email account to modify the user's account information, thereby reducing the security of the user's account information.
  • one or more embodiments of this specification provide an information processing method, apparatus, equipment, and computer-readable storage medium. The following first introduces the information processing methods provided in this manual.
  • Fig. 2 shows a schematic flowchart of an information processing method provided by an embodiment of this specification.
  • the information processing method may be applied to the server 130 shown in FIG. 1, and the method may specifically include:
  • S210 When the user is in a non-logged-in state, receive an account operation request and identity identification information sent by the user's terminal device;
  • S220 In response to the account operation request, query the account information corresponding to the identification information;
  • the server can directly receive the user's account operation request and identification information when the user is not logged in, and in response to the account operation request to query the account information corresponding to the identification information, the account
  • the terminal device directly displays the account operation interface for the account operation request to receive the user’s account operation interaction data and identity credentials corresponding to the identity information, so as to obtain the user’s account operation request and account operation simply and quickly Interacting data and identity credentials to complete the account operation corresponding to the account operation request.
  • the terminal device may specifically be a mobile phone, a tablet computer, a personal computer, etc.
  • the server can be a high-performance electronic calculator, used to store and process data, and can interact with terminal devices.
  • the user's account will be in a state of being unable to log in:
  • the user forgets the login verification information in the account information
  • the user loses the bound communication account in the account information
  • the account is restricted by login due to illegal login
  • the account is stolen
  • the user When the user's account is in a state where it cannot be logged in, the user needs to perform corresponding account operations on his account. For example, when the user forgets the login verification information in the account information, it needs to reset the new login verification information; when the user loses the bound communication account in the account information, it needs to reset the new bound communication account; when the account is illegal When the login is restricted by the login, you need to apply to remove the account restriction; when the account is stolen, you need to reset the new login verification information and bind the communication account; when the account has other problems that cause the login failure, you need to feedback the account abnormal information to Request to solve the abnormal problem corresponding to the abnormal account information, so that the user can log in to the account.
  • step S210 of the embodiment of the present specification when the user's account is in an unlogged state, the server may directly receive the account operation request and identification information sent by the user's terminal device when the user is in the non-logged state.
  • the account operation request may include at least one of an account information modification request, an account restriction status modification request, a problem feedback request, and an account embezzlement appeal request.
  • the identification information can be a user's identification number, such as an ID number, etc.; the identification information can also be biometric information, such as face information, fingerprint information, or voiceprint information.
  • the user's terminal device can simultaneously send the account operation request and the identification information to the server.
  • the server can simultaneously receive the account operation request and the identification information.
  • the user’s terminal device can also send the account operation request and identification information to the server in the order entered by the user, for example, the identity identification information is sent first, and then the account operation information; or, the account operation information is sent first, and then the identity is sent Identification information.
  • the server may sequentially receive the account operation request and the identification information according to the sending order of the terminal device.
  • step S220 of the embodiment of the present specification after the server receives the account operation request and the identification information, it can query the account information corresponding to the identification information in response to the account operation request.
  • the query result of querying the account information corresponding to the identification information may be that one or more account information of the user is queried, or the account information of the user is not queried.
  • step S230 of the embodiment of this specification is executed, and if the account information of the user is not queried, the embodiment of this specification is terminated.
  • Information processing methods are described below.
  • step S230 of the embodiment of the present specification when one or more account information of the user is queried, when one account information is queried, the server defaults that the user needs to perform account operations on the account information.
  • the server can obtain the user's selection result based on the multiple account information, and determine the account information for the user to perform account operations based on the selection result.
  • the server may send the first display instruction to the terminal device that sends the account operation request.
  • the terminal device may display the account operation interface for the account operation request in response to the first display instruction.
  • the account operation interface is used to receive the user's account operation interaction data and identity credentials corresponding to the identity identification information.
  • the account information modification request is used to modify the login verification information set by the user in the account information and/or bind the communication account.
  • the account operation interaction data may include the login verification information updated by the user and/or the bound communication account.
  • the account operation interaction data may include the account restriction removal request input by the user.
  • the account operation interaction data may include account abnormality information input by the user.
  • the account operation interaction data may include the user's updated user setting login verification information and the account binding communication account.
  • the identity certificate may be a certificate used to verify the identity information.
  • the identity certificate may be an image of the identity document.
  • the identity credential may be face information or voiceprint information in the biometric information.
  • more diversified identity credentials can be set as needed, and corresponding identity credential input entries are provided for users.
  • the account operation request includes the account information modification request
  • the account information modification request when it is only used to modify one of the login verification information and the bound communication account, for example, the account information modification request When it is only used to modify the login verification information, the user can still log in to the account by binding the communication account, and modify the login verification information in the account management page when the user is logged in.
  • the information processing method of the embodiment of this specification may further include:
  • a second display instruction is sent to the terminal device to make the terminal device display a login operation interface, where the login operation interface is used to receive a state maintenance instruction for the user to determine to maintain a non-logged state or an account login instruction for the user to determine a login account.
  • the state maintaining instruction can be input to the terminal device, and the terminal device can send the state maintaining instruction to the server so that the server receives the state maintaining instruction.
  • the server When the server receives the state maintaining instruction, it may respond to the state maintaining instruction and send the first display instruction to the terminal device.
  • the server When the user chooses to input the account login instruction to the terminal device based on the login operation interface, the server will not send the first display instruction to the terminal device.
  • the embodiments of this specification also provide users with the ability to perform account operations in the account management page when the user is logged in.
  • the account operation method of account operation improves the flexibility of the user for account operation and can improve the user's experience.
  • FIG. 3 shows a schematic flowchart of an information processing method provided by another embodiment of this specification. As shown in Fig. 3, the information processing method may further include:
  • S250 Generate an account operation work order to be verified corresponding to the account operation request according to the account operation interaction data and identity credentials.
  • the terminal device can operate the acquired account in the case that the user inputs account operation interaction data and identity credentials to the terminal device based on the account operation interface The interaction data and identity credentials are sent to the server.
  • the server After the server receives the account operation interaction data and identity credentials sent by the terminal device, it can generate the account operation work order to be verified corresponding to the account operation request based on the account operation interaction data and identity credential to operate on the account entered by the user Exchange data and identity credentials for verification.
  • step S250 the specific method of generating an account operation work order to be verified corresponding to the account operation request according to the account operation interaction data and the identity credential may include:
  • the determined security detection result may be that the account operation request is risk-free or risky. In some other embodiments of this specification, the determined security detection result may be the security level requested by the account operation. Therefore, the security detection result only needs to be used to evaluate the risk of the account operation corresponding to the execution of the account operation request.
  • security detection results can also be used to more comprehensively evaluate the risk of the account operation corresponding to the account operation request during verification, improve the reliability of the verification result, and reduce the corresponding account operation request. The risk of account operation, thereby improving the security of the user's account information.
  • the specific method for determining the security detection result corresponding to the account operation request may include:
  • the security detection result corresponding to the account operation request is determined; wherein the target terminal information includes historical login terminal information corresponding to the account information and/or blacklist terminal information.
  • the terminal information of the terminal device may include information such as the terminal device identification number, the terminal network address, and the terminal communication account.
  • the target terminal information includes historical login terminal information corresponding to the account information
  • the terminal information matches the target terminal information, that is, the terminal information is consistent with the target terminal information, it can be determined that the security detection result corresponding to the account operation request is risk-free ; If the terminal information does not match the target terminal information, that is, the terminal information is inconsistent with the target terminal information, it can be determined that the security detection result corresponding to the account operation request is risky.
  • the target terminal information includes blacklisted terminal information
  • the terminal information matches the target terminal information, that is, the terminal information is consistent with the target terminal information, it can be determined that the security detection result corresponding to the account operation request is risky; if the terminal information If it does not match the target terminal information, that is, the terminal information is inconsistent with the target terminal information, it can be determined that the security detection result corresponding to the account operation request is risk-free.
  • FIG. 4 shows a schematic flow chart of an information processing method provided by another embodiment of this specification. As shown in Figure 4, the information processing method may further include:
  • the verification result of the operation work order of the account to be verified can be determined by the server or manually.
  • Fig. 5 shows a schematic flowchart of an information processing method provided by still another embodiment of this specification.
  • the information processing method can be applied to a terminal device, specifically, can be applied to the user terminal device 110 shown in FIG. 1, and the method may specifically include:
  • S320 Send an account operation request and identification information to the target device
  • the terminal device can directly obtain the user's account operation request and identification information when the user is not logged in, and send it to the target device so that the target device can query the identity in response to the account operation request
  • the account information corresponding to the information when the account information is queried, the first display instruction is sent to the terminal device, so that the terminal device can directly display the account operation interface for the account operation request in response to the first display instruction to receive the user's account Operation interaction data and identity credentials corresponding to the identification information, so that the user's account operation request, account operation interaction data and identity credentials can be obtained simply and quickly to complete the account operation corresponding to the account operation request, without the need for manual customer service to send the interaction to the user separately
  • the link makes the user's account operation more efficient and shorter, and improves the security of the user's account information, and therefore, can improve the user's experience.
  • step S310 of the embodiment of the present specification when the user's account is in an unlogged state, the user can directly input the account operation request and identification information to the terminal device in the non-logged state.
  • the account operation request may include at least one of an account information modification request, an account restriction status modification request, a problem feedback request, and an account embezzlement appeal request.
  • the identification information can be the user's identification number, such as an ID number, etc.; the identification information can also be biometric information, such as face information, fingerprint information, or voiceprint information.
  • the terminal device can simultaneously obtain the user's account operation request and identification information through the same display interface.
  • the terminal device can also obtain the user's account operation request and identification information in sequence through different display interfaces.
  • the specific method for obtaining the user's account operation request and identification information may include:
  • the terminal device may first obtain the user's account operation information, and then obtain the user's identification information.
  • the terminal device may sequentially send the account operation request and identification information to the target device in the order in which the account operation request and identification information are obtained, or after obtaining the account operation request and identification information In the future, the account operation request and identification information are sent to the target device together, which is not limited here.
  • the information processing method may further include:
  • the identity certificate may be a certificate used to verify the identity information.
  • the identity certificate may be an image of the identity document.
  • the identity credential may be face information or voiceprint information in the biometric information.
  • more diversified identity credentials can be set as needed, and corresponding identity credential input entries are provided for users.
  • the account information modification request is used to modify the login verification information set by the user in the account information and/or bind the communication account.
  • the account operation interaction data may include the login verification information updated by the user and/or the bound communication account.
  • the account operation interaction data may include the account restriction removal request input by the user.
  • the account operation interaction data may include account abnormality information input by the user.
  • the account operation interaction data may include the user's updated user setting login verification information and the account binding communication account.
  • Fig. 6a shows a schematic flowchart of an account information modification interaction method provided by an embodiment of this specification.
  • the specific process of the interaction method for modifying login verification information and binding communication account in the embodiment of this specification may include:
  • the terminal device receives the account information modification request, and jumps to the information input interface of the display application software;
  • S403a The user inputs identification information on the information input interface of the terminal device
  • the terminal device After receiving the identification information, the terminal device sends an account information modification request and identification information to the server;
  • S405a After receiving the account information modification request and the identification information, the server queries the account information corresponding to the identification information;
  • S408a The user modifies the selection page based on the account information, chooses to modify the login verification information and bind the communication account;
  • the terminal device generates verification information and communication account modification instructions, and sends the verification information and communication account modification instructions to the server;
  • the terminal device In response to the first display instruction, the terminal device displays the account operation interface of the application software for receiving the user's updated login verification information and binding the communication account and identity credentials;
  • S412a The user inputs updated login verification information and bound communication accounts and identity credentials to the terminal device based on the account operation interface;
  • the terminal device obtains the updated login verification information and the bound communication account and identity credentials, and sends the updated login verification information, the bound communication account and identity credentials to the server;
  • S414a The server generates a work order for the account to be verified based on the updated login verification information and the security detection result of the bound communication account, identity certificate, and account operation request;
  • the server obtains the verification result of the operation work order of the account to be verified
  • Fig. 6b shows a schematic flowchart of an account information modification interaction method provided by another embodiment of this specification.
  • the specific process of the interactive method for modifying login verification information in the embodiment of this specification may include:
  • the terminal device receives the account information modification request, and jumps to the information input interface of the display application software;
  • the terminal device After receiving the identification information, the terminal device sends an account information modification request and identification information to the server;
  • the server After receiving the account information modification request and the identification information, the server queries the account information corresponding to the identification information;
  • the terminal device After receiving the account information modification selection instruction, the terminal device displays the account information modification selection page of the application software;
  • the user modifies the selection page based on the account information, and chooses to modify the login verification information
  • the terminal device generates a verification information modification instruction, and sends the verification information modification instruction to the server;
  • the terminal device displays the login operation interface of the application software to inform the user that the account can be logged in by binding the communication account;
  • the terminal device sends a state maintaining instruction to the server;
  • the terminal device displays an account operation interface of the application software for receiving updated login verification information and identity credentials of the user;
  • the user inputs updated login verification information and identity credentials to the terminal device based on the account operation interface;
  • the terminal device obtains updated login verification information and identity credentials, and sends the updated login verification information and identity credentials to the server;
  • the server generates a work order for the account to be verified based on the updated login verification information, identity credentials, and the security detection result of the account operation request;
  • the server obtains the verification result of the operation work order of the account to be verified
  • S420b The server updates the login verification information in the account information when the verification result is that the verification is passed.
  • Fig. 6c shows a schematic flowchart of a method for modifying and interacting account information according to another embodiment of this specification.
  • the specific process of the interaction method for modifying the bound communication account of the embodiment of the present specification may include:
  • the terminal device receives the account information modification request, and jumps to the information input interface of the display application software;
  • the user inputs identification information on the information input interface of the terminal device
  • the terminal device After receiving the identification information, the terminal device sends an account information modification request and identification information to the server;
  • the server After receiving the account information modification request and the identification information, the server queries the account information corresponding to the identification information;
  • the terminal device After receiving the account information modification selection instruction, the terminal device displays the account information modification selection page of the application software;
  • the user modifies the selection page based on the account information, and chooses to modify the bound communication account;
  • the terminal device generates a communication account modification instruction, and sends the communication account modification instruction to the server;
  • the terminal device displays the login operation interface of the application software to inform the user that the account can be logged in through the login verification information;
  • S412c The user clicks on the state maintenance button used to instruct to obtain the account login without using the login verification information based on the login operation interface, so as to input the state maintenance instruction to the terminal device;
  • the terminal device sends a state maintaining instruction to the server;
  • the terminal device displays an account operation interface of the application software for receiving the user's updated bound communication account and identity credentials;
  • the user inputs the updated bound communication account and identity credentials to the terminal device based on the account operation interface;
  • the terminal device obtains the updated binding communication account and identity credentials, and sends the updated login verification information and identity credentials to the server;
  • the server generates a work order for the account to be verified based on the updated security detection result of the bound communication account, identity certificate, and account operation request;
  • the server obtains the verification result of the operation work order of the account to be verified
  • the server updates the bound communication account in the account information when the verification result is that the verification is passed.
  • Fig. 6d shows a schematic flowchart of a method for modifying and interacting account information provided by still another embodiment of this specification.
  • the specific process of the interaction method for modifying login verification information and binding communication account in the embodiment of this specification may include:
  • the terminal device receives the account embezzlement appeal request and jumps to the information input interface of the display application software;
  • the user inputs identification information on the information input interface of the terminal device
  • the terminal device After receiving the identification information, the terminal device sends an account theft appeal request and identification information to the server;
  • the server After receiving the account theft appeal request and the identification information, the server queries the account information corresponding to the identification information;
  • the server sends the first display instruction to the terminal device when the account information is inquired;
  • the terminal device displays the account operation interface and identity credentials of the application software used to receive the user's updated login verification information and the bound communication account, and displays a prompt to guide the user to report the case on the account operation interface information;
  • the user inputs updated login verification information and bound communication accounts and identity credentials to the terminal device based on the account operation interface;
  • the terminal device obtains the updated login verification information and the bound communication account and identity credentials, and sends the updated login verification information, the bound communication account and identity credentials to the server;
  • the server generates a work order for the account to be verified based on the updated login verification information and the security detection result of the bound communication account, identity certificate, and account operation request;
  • the server obtains the verification result of the operation work order of the account to be verified
  • Fig. 7 shows a schematic flowchart of a method for removing account restriction interaction provided by an embodiment of this specification.
  • the specific process of the method for removing account restriction interaction in the embodiment of this specification may include:
  • S501 The user clicks the button for submitting the account restriction status change request on the user login interface of the application software of the terminal device, and inputs the account restriction status change request to the terminal device;
  • the terminal device receives the account restriction status change request, and jumps to the information input interface of the display application software;
  • S503 The user inputs identification information on the information input interface of the terminal device
  • the terminal device After receiving the identification information, the terminal device sends the account restriction status change request and the identification information to the server;
  • S506 The server sends a first display instruction to the terminal device when the account information is inquired.
  • the terminal device displays the application software for receiving the account restriction release request and the identity credentials submitted by the user;
  • S508 The user clicks the account restriction release request submission button based on the account operation interface and inputs the identity credentials to the terminal device;
  • the terminal device obtains the account restriction removal request and identity credentials, and sends the account restriction removal request and identity credentials to the server;
  • the server generates a work order for the account to be verified based on the security detection result of the account restriction release request, identity credentials, and account operation request;
  • S511 The server obtains the verification result of the operation work order of the account to be verified
  • Fig. 8 shows a schematic flowchart of an account question feedback interaction method provided by an embodiment of the present specification. As shown in Figure 8,
  • the terminal device receives the problem feedback request and jumps to the information input interface of the display application software
  • S603 The user inputs identification information on the information input interface of the terminal device
  • the terminal device After receiving the identification information, the terminal device sends a problem feedback request and identification information to the server;
  • S606 The server sends the first display instruction to the terminal device when the account information is inquired.
  • the terminal device displays the account abnormal information and identity credentials of the application software used to receive the user's input;
  • S608 The user inputs account abnormal information and identity credentials to the terminal device based on the account operation interface;
  • the terminal device obtains account abnormal information and identity credentials, and sends the account abnormal information and identity credentials to the server;
  • the server generates an account operation work order to be verified based on the account abnormal information, identity credentials, and security detection results of the account operation request;
  • the server obtains the verification result of the operation work order of the account to be verified
  • the user when the user performs account operations on account information, there is no need for manual customer service to send the interactive link to the user separately, and the user can directly display through the application software.
  • the account operation request, identification information, account operation interaction data and identity certificate submission are completed in the interface, and after the account operation request corresponding to the account operation request is verified, the account operation corresponding to the account operation request is directly executed through the server, saving
  • the cost of account operations performed by users on account information is improved, the efficiency of account operations is improved, and the security of account information is improved.
  • Fig. 9 shows a schematic structural diagram of an information processing device provided by an embodiment of this specification.
  • the information processing device 700 applied to the server includes:
  • the first information receiving module 710 is configured to receive the account operation request and identity identification information sent by the user's terminal device when the user is not logged in;
  • the account information query module 720 is configured to query the account information corresponding to the identification information in response to the account operation request;
  • the first instruction sending module 730 is configured to send a first display instruction to the terminal device when the account information is queried, so that the terminal device displays the account operation interface for the account operation request, wherein the account operation interface is used to receive The user's account operation interaction data and identity credentials corresponding to the identity information.
  • the server can directly receive the user's account operation request and identification information when the user is not logged in, and in response to the account operation request to query the account information corresponding to the identification information, the account
  • the terminal device directly displays the account operation interface for the account operation request to receive the user’s account operation interaction data and identity credentials corresponding to the identity information, so as to obtain the user’s account operation request and account operation simply and quickly Interacting data and identity credentials to complete the account operation corresponding to the account operation request.
  • the account operation request includes an account information modification request.
  • the account information modification request is used to modify the login verification information set by the user in the account information and/or bind the communication account;
  • the account operation interaction data includes the user updated login Verify the information and/or bind the communication account.
  • the account operation request includes an account restriction status change request
  • the account operation interaction data includes an account restriction release request input by the user
  • the account operation request includes a problem feedback request
  • the account operation interaction data includes account abnormality information input by the user
  • the account operation request includes an account embezzlement appeal request
  • the account operation interaction data includes user-set login verification information updated by the user and the account binding communication account.
  • the account operation request includes the account information modification request
  • the account information modification request when it is only used to modify one of the login verification information and the bound communication account, for example, the account information modification request When it is only used to modify the login verification information, the user can still log in to the account by binding the communication account, and modify the login verification information in the account management page when the user is logged in.
  • the information processing apparatus of the embodiment of this specification further includes a second instruction sending module, which is configured to send a second display instruction to the terminal device so that the terminal device displays a login operation interface, wherein the login operation interface is used to receive the user's confirmation to keep The state maintaining instruction of the non-login state; the maintaining instruction receiving module is configured to receive the state maintaining instruction; at this time, the first instruction sending module 730 is further configured to send the first display instruction to the terminal device in response to the state maintaining instruction .
  • a second instruction sending module which is configured to send a second display instruction to the terminal device so that the terminal device displays a login operation interface, wherein the login operation interface is used to receive the user's confirmation to keep The state maintaining instruction of the non-login state
  • the maintaining instruction receiving module is configured to receive the state maintaining instruction
  • the first instruction sending module 730 is further configured to send the first display instruction to the terminal device in response to the state maintaining instruction .
  • the embodiments of this specification also provide users with the ability to perform account operations in the account management page when the user is logged in.
  • the account operation method of account operation improves the flexibility of the user for account operation and can improve the user's experience.
  • the second information receiving module is configured to receive account operation interaction data and identity credentials sent by the terminal device;
  • the operation work order generation module is configured to generate a to-be-verified account operation work order corresponding to the account operation request according to the account operation interaction data and identity credentials.
  • the server After the server receives the account operation interaction data and identity credentials sent by the terminal device, it can generate the account operation work order to be verified corresponding to the account operation request based on the account operation interaction data and identity credential to operate on the account entered by the user Exchange data and identity credentials for verification.
  • the information processing device in the embodiment of this specification also includes a terminal security detection module, which is configured to determine the security detection result corresponding to the account operation request; at this time, the operation ticket generation module is further configured to: use account operation interaction data, identity credentials, and security As a result of the detection, an account operation work order to be verified corresponding to the account operation request is generated.
  • the terminal security detection module may be further configured as:
  • Receive terminal information of the terminal device that sent the account operation request determines the security detection result corresponding to the account operation request according to the matching result of the terminal information and the target terminal information; where the target terminal information includes historical login terminal information corresponding to the account information and/or Blacklist terminal information.
  • the security detection result can be used to more comprehensively evaluate the risk of the account operation corresponding to the account operation request, improve the reliability of the verification result, and reduce the account operation corresponding to the account operation request.
  • the risk thereby improving the security of the user’s account information.
  • the verification result obtaining module is configured to obtain the verification result of the operation work order of the account to be verified
  • the account operation execution module is configured to execute the account operation corresponding to the account operation request according to the account operation interaction data if the verification result is that the verification is passed.
  • Fig. 10 shows a schematic structural diagram of an information processing device provided by another embodiment of this specification.
  • the information processing apparatus 800 applied to terminal equipment includes:
  • the first information obtaining module 810 is configured to obtain the user's account operation request and identification information when the user is not logged in;
  • the first information sending module 820 is configured to send an account operation request and identification information to the target device
  • the display instruction receiving module 830 is configured to receive the first display instruction sent by the target device when the account information is queried;
  • the operation interface display module 840 is configured to display an account operation interface for an account operation request in response to the first display instruction, where the account operation interface is used to receive the user's account operation interaction data and identity credentials corresponding to the identification information.
  • the terminal device can directly obtain the user's account operation request and identification information when the user is not logged in, and send it to the target device so that the target device can query the identity in response to the account operation request
  • the account information corresponding to the information when the account information is queried, the first display instruction is sent to the terminal device, so that the terminal device can directly display the account operation interface for the account operation request in response to the first display instruction to receive the user's account Operation interaction data and identity credentials corresponding to the identification information, so that the user's account operation request, account operation interaction data and identity credentials can be obtained simply and quickly to complete the account operation corresponding to the account operation request, without the need for manual customer service to send the interaction to the user separately
  • the link makes the user's account operation more efficient and shorter, and improves the security of the user's account information, and therefore, can improve the user's experience.
  • the operation interface display module 840 is further configured as:
  • an information input interface is displayed, where the information input interface is used for the first information obtaining module to obtain the user's identification information.
  • the second information obtaining module is configured to obtain account operation interaction data and identity credentials input by the user;
  • the second information sending module is configured to send account operation interaction data and identity credentials to the target device.
  • Fig. 11 shows a schematic diagram of the hardware structure of an information processing device provided by an embodiment of this specification.
  • the information processing device described in the embodiment of this specification may be a server or a terminal device.
  • the information processing device 900 includes an input device 901, an input interface 902, a central processing unit 903, a memory 904, an output interface 905, and an output device 906.
  • the input interface 902, the central processing unit 903, the memory 904, and the output interface 905 are connected to each other through the bus 910, and the input device 901 and the output device 906 are respectively connected to the bus 910 through the input interface 902 and the output interface 905, and then are connected to the video processing device.
  • 900 other components are connected.
  • the input device 901 receives input information from the outside, and transmits the input information to the central processing unit 903 through the input interface 902; the central processing unit 903 processes the input information based on the computer executable instructions stored in the memory 904 to generate output Information, the output information is temporarily or permanently stored in the memory 904, and then the output information is transmitted to the output device 906 through the output interface 905; the output device 906 outputs the output information to the outside of the information processing device 900 for the user to use.
  • the information processing device shown in FIG. 11 can also be implemented as including: a memory storing computer-executable instructions; and a processor, which can implement what is described in the embodiments of this specification when executing the computer-executable instructions Information processing method and device.
  • the embodiments of this specification also provide a computer-readable storage medium on which computer program instructions are stored; when the computer program instructions are executed by a processor, the information processing method provided by the embodiments of this specification is implemented.
  • the functional blocks shown in the above structural block diagram can be implemented as hardware, software, firmware, or a combination thereof.
  • hardware When implemented in hardware, it can be, for example, an electronic circuit, an application specific integrated circuit (ASIC), appropriate firmware, a plug-in, a function card, etc.
  • ASIC application specific integrated circuit
  • the elements of this specification are programs or code segments used to perform required tasks.
  • the program or code segment may be stored in a machine-readable medium, or transmitted on a transmission medium or communication link through a data signal carried in a carrier wave.
  • "Machine-readable medium" may include any medium that can store or transmit information.
  • machine-readable media examples include electronic circuits, semiconductor memory devices, ROM, flash memory, erasable ROM (EROM), floppy disks, CD-ROMs, optical disks, hard disks, fiber optic media, radio frequency (RF) links, and so on.
  • the code segment can be downloaded via a computer network such as the Internet, an intranet, etc.

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Abstract

本说明书一个或多个实施例提供了一种信息处理方法、装置、设备及计算机可读存储介质。在一种实施例中，一种信息处理方法包括：在用户处于非登录状态的情况下，接收用户的终端设备发送的账户操作请求和身份识别信息；响应于账户操作请求，查询身份识别信息对应的账户信息；在查询到账户信息的情况下，向终端设备发送第一显示指令，以使终端设备显示针对账户操作请求的账户操作界面，其中，账户操作界面用于接收用户的账户操作交互数据和身份识别信息对应的身份凭证。

Description

信息处理方法、装置、设备及计算机可读存储介质 技术领域
本说明书一个或多个实施例涉及信息处理技术领域，尤其涉及一种信息处理方法、装置、设备及计算机可读存储介质。
背景技术
目前，已有应用软件和网站的账户信息修改方式一般为，在用户致电人工客服后，由人工客服向用户提供的指定通信账号发送用于修改账户信息的第五代超文本标记语言(HTML5)页面的交互链接，用户在进入交互链接对应的HTML5页面后，需要首先进行账户信息修改申请，在账户信息修改申请通过审核的情况下，才能够修改账户信息。
这种账户信息修改方式使得账户信息修改的周期较长、效率较低，并且交互链接一般具有时效性，当超过有效时间，需要用户重新申请新的交互链接，容易降低用户的使用体验。另外，如果用户的指定通信账号被其他人使用，也会降低账户信息的安全性。
发明内容
本说明书一个或多个实施例提供了一种信息处理方法、装置、设备及计算机可读存储介质，能够使用户简单、快速地进行账户操作，提高账户操作效率和账户信息的安全性。
本说明书一个或多个实施例提供的技术方案如下：
第一方面，提供了一种信息处理方法，包括：
在用户处于非登录状态的情况下，接收用户的终端设备发送的账户操作请求和身份识别信息；
响应于账户操作请求，查询身份识别信息对应的账户信息；
在查询到账户信息的情况下，向终端设备发送第一显示指令，以使终端设备显示针对账户操作请求的账户操作界面，其中，账户操作界面用于接收用户的账户操作交互数据和身份识别信息对应的身份凭证。
第二方面，提供了一种信息处理方法，包括：
在用户处于非登录状态的情况下，获取用户的账户操作请求和身份识别信息；
向目标设备发送账户操作请求和所述身份识别信息；
接收目标设备在查询到账户信息的情况下发送的第一显示指令；
响应于第一显示指令，显示针对账户操作请求的账户操作界面，其中，账户操作界面用于接收用户的账户操作交互数据和身份识别信息对应的身份凭证。
第三方面，提供了一种信息处理装置，包括：
第一信息接收模块，其配置为在用户处于非登录状态的情况下，接收用户的终端设备发送的账户操作请求和身份识别信息；
账户信息查询模块，其配置为响应于账户操作请求，查询身份识别信息对应的账户信息；
第一指令发送模块，其配置为在查询到账户信息的情况下，向终端设备发送第一显示指令，以使终端设备显示针对账户操作请求的账户操作界面，其中，账户操作界面用于接收用户的账户操作交互数据和身份识别信息对应的身份凭证。
第四方面，提供了一种信息处理装置，包括：
第一信息获取模块，其配置为在用户处于非登录状态的情况下，获取用户的账户操作请求和身份识别信息；
第一信息发送模块，其配置为向目标设备发送账户操作请求和身份识别信息；
显示指令接收模块，其配置为接收目标设备在查询到账户信息的情况下发送的第一显示指令；
操作界面显示模块，其配置为响应于第一显示指令，显示针对账户操作请求的账户操作界面，其中，账户操作界面用于接收用户的账户操作交互数据和身份识别信息对应的身份凭证。
第五方面，提供了一种信息处理设备，设备包括：处理器以及存储有计算机程序指令的存储器；
处理器执行计算机程序指令时实现如第一方面或第二方面所述的信息处理方法。
第六方面，提供了一种计算机可读存储介质，计算机可读存储介质上存储有计算机程序指令，计算机程序指令被处理器执行时实现如第一方面或第二方面所述的信息处理 方法。
根据上述的本说明书一个或多个实施例，能够直接在用户处于非登录状态的情况下，接收用户的账户操作请求和身份识别信息，并且响应于账户操作请求查询身份识别信息对应的账户信息，在查询到账户信息的情况下，使终端设备直接显示针对账户操作请求的账户操作界面，以接收用户的账户操作交互数据和身份识别信息对应的身份凭证，从而简单、快速地得到用户的账户操作请求、账户操作交互数据和身份凭证，以完成账户操作请求对应的账户操作，无需向用户单独发送交互链接，使得用户的账户操作得效率较高、周期较短，并且提高了用户的账户信息的安全性，因此，能够提高用户的使用体验。
附图说明
为了更清楚地说明本说明书一个或多个实施例的技术方案，下面将对本说明书一个或多个实施例中所需要使用的附图作简单的介绍，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1是现有技术中一个示例的账户信息修改系统的系统架构图；
图2是本说明书一个实施例提供的信息处理方法的流程示意图；
图3是本说明书另一个实施例提供的信息处理方法的流程示意图；
图4是本说明书又一个实施例提供的信息处理方法的流程示意图；
图5是本说明书再一个实施例提供的信息处理方法的流程示意图；
图6a-6d是本说明书实施例提供的不同情况下的账户信息修改交互方法的流程示意图；
图7是本说明书一个实施例提供的解除账户限制交互方法的流程示意图；
图8是本说明书一个实施例提供的账户问题反馈交互方法的流程示意图；
图9是本说明书一个实施例提供的信息处理装置的结构示意图；
图10是本说明书另一个实施例提供的信息处理装置的结构示意图；
图11是本说明书一个实施例提供的信息处理设备的硬件结构示意图。
具体实施方式
下面将详细描述本说明书的各个方面的特征和示例性实施例，为了使本说明书的目的、技术方案及优点更加清楚明白，以下结合附图及具体实施例，对本说明书进行进一步详细描述。应理解，此处所描述的实施例仅是本说明书一部分实施例，而不是全部的实施例。对于本领域技术人员来说，本说明书可以在不需要这些具体细节中的一些细节的情况下实施。下面对实施例的描述仅仅是为了通过示出本说明书的示例来提供对本说明书更好的理解。
需要说明的是，在本文中，诸如第一和第二等之类的关系术语仅仅用来将一个实体或者操作与另一个实体或操作区分开来，而不一定要求或者暗示这些实体或操作之间存在任何这种实际的关系或者顺序。而且，术语“包括”、“包含”或者其任何其他变体意在涵盖非排他性的包含，从而使得包括一系列要素的过程、方法、物品或者设备不仅包括那些要素，而且还包括没有明确列出的其他要素，或者是还包括为这种过程、方法、物品或者设备所固有的要素。在没有更多限制的情况下，由语句“包括……”限定的要素，并不排除在包括所述要素的过程、方法、物品或者设备中还存在另外的相同要素。
图1示出了现有技术中一个示例的账户信息修改系统的系统架构图。如图1所示，该账户信息修改系统包括用户终端设备110、客服终端设备120和金融类应用软件或金融网站的服务器130。
以用户遗忘了金融类应用软件的登录验证密码或者金融类应用软件的账户被盗，导致账户处于无法登录状态为例，在用户致电人工客服后，人工客服可以使用客服终端设备120通过服务器130向用户提供的指定邮箱账号发送用于修改账户信息的HTML5页面的交互链接。用户在用户终端设备110上点击该交互链接后，可以通过用户终端设备110进入HTML5页面，然后，用户需要首先通过该HTML5页面输入账户信息修改申请，用户终端设备110在获取到账户信息修改申请后，将账户信息修改申请发送给服务器130，当服务器130获取到账户信息修改申请通过审核后，服务器130向指定邮箱账号发送账户信息修改申请通过审核的通知信息，用户可以根据该通知信息利用用户终端设备110修改账户信息。
可见，这种账户信息修改方式使得账户信息修改的周期较长、效率较低。并且，交互链接一般具有时效性，当超过有效时间，需要用户重新申请新的交互链接，容易降低用户的使用体验。另外，如果用户的指定邮箱账号被其他人使用，其他人也可以利用该 指定邮箱账号修改用户的账户信息，从而降低了用户的账户信息的安全性。
因此，为了解决现有技术问题，本说明书一个或多个实施例提供了一种信息处理方法、装置、设备及计算机可读存储介质。下面首先对本说明书所提供的信息处理方法进行介绍。
图2示出了本说明书一个实施例提供的信息处理方法的流程示意图。如图2所示，该信息处理方法可以应用于图1中所示的服务器130，方法具体可以包括：
S210、在用户处于非登录状态的情况下，接收用户的终端设备发送的账户操作请求和身份识别信息；
S220、响应于账户操作请求，查询身份识别信息对应的账户信息；
S230、在查询到账户信息的情况下，向终端设备发送第一显示指令，以使终端设备显示针对账户操作请求的账户操作界面，其中，账户操作界面用于接收用户的账户操作交互数据和身份识别信息对应的身份凭证。
在本说明书实施例中，服务器能够直接在用户处于非登录状态的情况下，接收用户的账户操作请求和身份识别信息，并且响应于账户操作请求查询身份识别信息对应的账户信息，在查询到账户信息的情况下，使终端设备直接显示针对账户操作请求的账户操作界面，以接收用户的账户操作交互数据和身份识别信息对应的身份凭证，从而简单、快速地得到用户的账户操作请求、账户操作交互数据和身份凭证，以完成账户操作请求对应的账户操作，无需用户致电人工客服申请交互链接以及通过服务器向用户单独发送交互链接，使得用户的账户操作得效率较高、周期较短，并且提高了用户的账户信息的安全性，因此，能够提高用户的使用体验。
在本说明书实施例中，终端设备具体可以是手机、平板电脑、个人电脑等。服务器可以是一种高性能的电子计算器，用于存储和处理数据，并且能够与终端设备进行数据交互。
在本说明书实施例中，在下列任意一种情况下，都将会导致用户的账户处于无法登录状态：
用户遗忘账户信息中的登录验证信息；
用户遗失账户信息中的绑定通信账号；
账户因非法登录受到登陆限制；
账户被盗用；
账户出现了其他导致无法登录的问题。
当用户的账户处于无法登录状态的情况下，用户需要对其账户进行相应的账户操作。例如，当用户遗忘账户信息中的登录验证信息时，需要重新设置新的登录验证信息；当用户遗失账户信息中的绑定通信账号时，需要重新设置新的绑定通信账号；当账户因非法登录受到登陆限制时，需要申请解除账户限制；当账户被盗用时，需要重新设置新的登录验证信息和绑定通信账号；当账户出现了其他导致无法登录的问题，需要反馈账户异常信息，以请求解决账户异常信息对应的异常问题，从而使用户能登录账户。
在本说明书实施例的步骤S210中，当用户的账户处于无法登陆状态时，服务器可以直接在用户处于非登录状态的情况下，接收用户的终端设备发送的账户操作请求和身份识别信息。
其中，账户操作请求可以包括账户信息修改请求、账户限制状态更改请求、问题反馈请求和账户盗用申诉请求中的至少一种。身份识别信息可以为用户的身份识别号码，例如身份证件号码等；身份识别信息也可以为生物识别信息，例如，人脸信息、指纹信息或者声纹信息等。
具体地，用户的终端设备可以同时向服务器发送账户操作请求和身份识别信息。此时，服务器可以同时接收到账户操作请求和身份识别信息。用户的终端设备也可以按用户输入的顺序，依次向服务器分别发送账户操作请求和身份识别信息，例如，先发送身份识别信息，再发送账户操作信息；或者，先发送账户操作信息，再发送身份识别信息。此时，服务器可以根据终端设备的发送顺序，依次接收账户操作请求和身份识别信息。
在本说明书实施例的步骤S220中，当服务器接收到账户操作请求和身份识别信息之后，可以响应于账户操作请求，查询身份识别信息对应的账户信息。
其中，查询身份识别信息对应的账户信息的查询结果可能为查询到用户的一个或者多个账户信息，也可能为未查询到用户的账户信息。在本说明书实施例中，仅在查询到用户的一个或者多个账户信息的情况下，执行本说明书实施例的步骤S230，在未查询到用户的账户信息的情况下，则终止本说明书实施例的信息处理方法。
在本说明书实施例的步骤S230中，在查询到用户的一个或者多个账户信息的情况下，当查询到一个账户信息时，服务器默认用户需要对该账户信息进行账户操作。当查询到多个账户信息时，服务器可以获取用户基于多个账户信息的选择结果，并基于该选 择结果确定用户进行账户操作的账户信息。
在确定了需要进行账户操作的账户信息之后，服务器可以向发送账户操作请求的终端设备发送第一显示指令。当终端设备收到第一显示指令后，终端设备可以响应于该第一显示指令显示针对账户操作请求的账户操作界面。其中，账户操作界面用于接收用户的账户操作交互数据和身份识别信息对应的身份凭证。
在本说明书一些实施例中，账户信息修改请求用于修改账户信息中用户设置的登录验证信息和/或绑定通信账号。在账户操作请求包括账户信息修改请求的情况下，账户操作交互数据可以包括用户更新的登录验证信息和/或绑定通信账号。
在本说明书另一些实施例中，在账户操作请求包括账户限制状态更改请求的情况下，账户操作交互数据可以包括用户输入的账户限制解除请求。
在本说明书又一些实施例中，在账户操作请求包括问题反馈请求的情况下，账户操作交互数据可以包括用户输入的账户异常信息。
在本说明书再一些实施例中，在账户操作请求包括账户盗用申诉请求的情况下，账户操作交互数据可以包括用户更新的用户设定登录验证信息和账户绑定通信账号。
在本说明书实施例中，身份凭证可以为用于验证身份识别信息的凭证，例如，在身份识别信息为身份证件号码的情况下，身份凭证可以为身份证件的图像。在身份识别信息为生物识别信息中的指纹信息的情况下，身份凭证可以为生物识别信息中的人脸信息或者声纹信息。除此之外，在本说明书实施例中，还可以根据需要设置更多样化的身份凭证，并为用户提供对应的身份凭证输入入口。
在本说明书实施例中，由于在账户操作请求包括账户信息修改请求的情况下，当账户信息修改请求仅用于修改登录验证信息和绑定通信账号中的一种时，例如，账户信息修改请求仅用于修改登录验证信息时，用户仍然可以通过绑定通信账号登录账户，并在用户处于登录状态的情况下，在账户管理页面内修改登录验证信息。
因此，在向终端设备发送第一显示指令之前，本说明书实施例的信息处理方法还可以包括：
向终端设备发送第二显示指令，以使终端设备显示登录操作界面，其中，登录操作界面用于接收用户确定保持非登录状态的状态保持指令或者用户确定登录账户的账户登录指令。
当用户基于该登录操作界面确定继续保持非登录状态的情况下，可以向终端设备输入状态保持指令，终端设备可以将状态保持指令发送给服务器，以使服务器接收状态保持指令。
在服务器接收到状态保持指令的情况下，可以响应于状态保持指令，向终端设备发送第一显示指令。
而在用户基于该登录操作界面选择向终端设备输入账户登录指令的情况下，服务器将不向终端设备发送第一显示指令。
由此，本说明书实施例除了能够在用户处于非登录状态下，使用户依然可以对其账户信息进行账户操作，还为用户提供了可以在用户处于登录状态的情况下，在账户管理页面内进行账户操作的账户操作方式，从而提高了用户进行账户操作的灵活性，能够提高用户的使用体验。
图3示出了本说明书另一个实施例提供的信息处理方法的流程示意图。如图3所示，该信息处理方法还可以包括：
S240、接收终端设备发送的账户操作交互数据和身份凭证；
S250、根据账户操作交互数据和身份凭证，生成账户操作请求对应的待验证账户操作工单。
在本说明书实施例中，在步骤S230向终端设备发送第一显示指令后，在用户基于账户操作界面向终端设备输入账户操作交互数据和身份凭证的情况下，终端设备可以将获取到的账户操作交互数据和身份凭证发送给服务器。
此时，服务器在接收到终端设备发送的账户操作交互数据和身份凭证以后，可以根据账户操作交互数据和身份凭证，生成账户操作请求对应的待验证账户操作工单，以对用户输入的账户操作交互数据和身份凭证进行验证。
在本说明书实施例中，步骤S250、根据账户操作交互数据和身份凭证生成账户操作请求对应的待验证账户操作工单的具体方法可以包括：
确定账户操作请求对应的安全检测结果；
利用账户操作交互数据、身份凭证和安全检测结果，生成账户操作请求对应的待验证账户操作工单。
在本说明书一些实施例中，确定的安全检测结果可以为账户操作请求无风险或者有 风险。在本说明书另一些实施例中，确定的安全检测结果可以为账户操作请求的安全等级。因此，安全检测结果只要是能够用于评估执行账户操作请求对应的账户操作的风险即可。
在生成待验证账户操作工单时，也可以利用安全检测结果，以便验证时能够更综合地评估执行账户操作请求对应的账户操作的风险，提高验证结果的可靠性，降低执行账户操作请求对应的账户操作的风险，从而提高用户的账户信息的安全性。
在本说明书实施例中，确定账户操作请求对应的安全检测结果的具体方法可以包括：
接收发送账户操作请求的终端设备的终端信息；
根据终端信息与目标终端信息的匹配结果，确定账户操作请求对应的安全检测结果；其中，目标终端信息包括账户信息对应的历史登录终端信息和/或黑名单终端信息。
具体地，终端设备的终端信息可以包括终端设备识别号码、终端网络地址以及终端通信账号等信息。
在目标终端信息包括账户信息对应的历史登录终端信息的情况下，若终端信息与目标终端信息相匹配，即终端信息与目标终端信息一致，则可以确定账户操作请求对应的安全检测结果为无风险；若终端信息与目标终端信息不匹配，即终端信息与目标终端信息不一致，则可以确定账户操作请求对应的安全检测结果为有风险。
在目标终端信息包括黑名单终端信息的情况下，若终端信息与目标终端信息相匹配，即终端信息与目标终端信息一致，则可以确定账户操作请求对应的安全检测结果为有风险；若终端信息与目标终端信息不匹配，即终端信息与目标终端信息不一致，则可以确定账户操作请求对应的安全检测结果为无风险。
图4示出了本说明书又一个实施例提供的信息处理方法的流程示意图。如图4所示，该信息处理方法还可以包括：
S260、获取待验证账户操作工单的验证结果；
S270、若验证结果为验证通过，则根据账户操作交互数据，执行账户操作请求对应的账户操作；
S280、若验证结果为未验证通过，则不执行账户操作请求对应的账户操作。
其中，待验证账户操作工单的验证结果可以由服务器确定，也可以人工确定。
例如，在用户请求重新设置新的登录验证信息时，若验证结果为验证通过，则可以 根据账户操作交互数据，直接修改用户信息中的登录验证信息；在用户请求重新设置新的绑定通信账号时，若验证结果为验证通过，则可以根据账户操作交互数据，直接修改用户信息中的绑定通信账号；在用户申请解除账户限制时，若验证结果为验证通过，则可以根据账户操作交互数据，直接解除账户限制；当用户请求反馈账户异常信息，若验证结果为验证通过，则可以根据账户操作交互数据，直接解决账户异常信息对应的异常问题，从而使用户能登录账户。
图5示出了本说明书再一个实施例提供的信息处理方法的流程示意图。如图5所示，该信息处理方法可以应用于终端设备，具体地，可以应用于图1中所示的用户终端设备110，方法具体可以包括：
S310、在用户处于非登录状态的情况下，获取用户的账户操作请求和身份识别信息；
S320、向目标设备发送账户操作请求和身份识别信息；
S330、接收目标设备在查询到账户信息的情况下发送的第一显示指令；
S340、响应于第一显示指令，显示针对账户操作请求的账户操作界面，其中，账户操作界面用于接收用户的账户操作交互数据和身份识别信息对应的身份凭证。
在本说明书实施例中，终端设备能够直接在用户处于非登录状态的情况下，获取用户的账户操作请求和身份识别信息，并且发送给目标设备，以使目标设备响应于账户操作请求查询身份识别信息对应的账户信息，在查询到账户信息的情况下，向终端设备发送第一显示指令，使终端设备能够响应于第一显示指令直接显示针对账户操作请求的账户操作界面，以接收用户的账户操作交互数据和身份识别信息对应的身份凭证，从而简单、快速地得到用户的账户操作请求、账户操作交互数据和身份凭证，以完成账户操作请求对应的账户操作，无需人工客服向用户单独发送交互链接，使得用户的账户操作得效率较高、周期较短，并且提高了用户的账户信息的安全性，因此，能够提高用户的使用体验。
在本说明书实施例的步骤S310中，当用户的账户处于无法登陆状态时，用户可以直接在处于非登录状态的情况下，向终端设备输入账户操作请求和身份识别信息。
其中，账户操作请求可以包括账户信息修改请求、账户限制状态更改请求、问题反馈请求和账户盗用申诉请求中的至少一种。身份识别信息可以为用户的身份识别号码，例如身份证件号码等；身份识别信息也可以为生物识别信息，例如，人脸信息、指 纹信息或者声纹信息等。
具体地，终端设备可以通过同一个显示界面同时获取用户的账户操作请求和身份识别信息。终端设备也可以通过不同的显示界面，依次获取用户的账户操作请求和身份识别信息。
在终端设备通过不同的显示界面依次获取用户的账户操作请求和身份识别信息的情况下，本说明书实施例的步骤S310中，获取用户的账户操作请求和身份识别信息的具体方法可以包括：
获取用户的账户操作请求；
响应于账户操作请求，显示信息输入界面，其中，信息输入界面用于获取用户的身份识别信息；
获取身份识别信息。
此时，终端设备可以先获取用户的账户操作信息，再获取用户的身份识别信息。
在本说明书实施例的步骤S320中，终端设备可以按照获取账户操作请求和身份识别信息的顺序，依次向目标设备发送账户操作请求和身份识别信息，也可以在获得了账户操作请求和身份识别信息以后，将账户操作请求和身份识别信息一起发送至目标设备，在此不做限定。
在本说明书实施例中，该信息处理方法还可以包括：
获取用户输入的账户操作交互数据和身份凭证，并且向目标设备发送账户操作交互数据和身份凭证，以使目标设备基于账户操作交互数据和身份凭证，生成账户操作请求对应的待验证账户操作工单。
在本说明书实施例中，身份凭证可以为用于验证身份识别信息的凭证，例如，在身份识别信息为身份证件号码的情况下，身份凭证可以为身份证件的图像。在身份识别信息为生物识别信息中的指纹信息的情况下，身份凭证可以为生物识别信息中的人脸信息或者声纹信息。除此之外，在本说明书实施例中，还可以根据需要设置更多样化的身份凭证，并为用户提供对应的身份凭证输入入口。
在本说明书一些实施例中，账户信息修改请求用于修改账户信息中用户设置的登录验证信息和/或绑定通信账号。在账户操作请求包括账户信息修改请求的情况下，账户操作交互数据可以包括用户更新的登录验证信息和/或绑定通信账号。
在本说明书另一些实施例中，在账户操作请求包括账户限制状态更改请求的情况下，账户操作交互数据可以包括用户输入的账户限制解除请求。
在本说明书又一些实施例中，在账户操作请求包括问题反馈请求的情况下，账户操作交互数据可以包括用户输入的账户异常信息。
在本说明书再一些实施例中，在账户操作请求包括账户盗用申诉请求的情况下，账户操作交互数据可以包括用户更新的用户设定登录验证信息和账户绑定通信账号。
图6a示出了本说明书一个实施例提供的账户信息修改交互方法的流程示意图。如图6a所示，本说明书实施例的修改登录验证信息和绑定通信账号的交互方法的具体流程可以包括：
S401a、用户在终端设备的应用软件的用户登录界面点击找回用户信息的按钮，向终端设备输入账户信息修改请求；
S402a、终端设备接收到账户信息修改请求，并跳转到显示应用软件的信息输入界面；
S403a、用户在终端设备的信息输入界面输入身份识别信息；
S404a、终端设备在接收到身份识别信息后，向服务器发送账户信息修改请求和身份识别信息；
S405a、服务器在接收到账户信息修改请求和身份识别信息后，查询身份识别信息对应的账户信息；
S406a、服务器在查询到账户信息的情况下，向终端设备发送账户信息修改选择指令；
S407a、终端设备在接收到账户信息修改选择指令后，显示应用软件的账户信息修改选择页面；
S408a、用户基于账户信息修改选择页面，选择修改登录验证信息和绑定通信账号；
S409a、终端设备生成验证信息和通信账号修改指令，并将验证信息和通信账号修改指令发送给服务器；
S410a、服务器接收到验证信息和通信账号修改指令后，向终端设备发送第一显示指令；
S411a、终端设备响应于第一显示指令，显示应用软件的用于接收用户更新的登录验证信息和绑定通信账号、身份凭证的账户操作界面；
S412a、用户基于账户操作界面向终端设备输入更新的登录验证信息和绑定通信账号、身份凭证；
S413a、终端设备获取更新的登录验证信息和绑定通信账号、身份凭证，并将更新的登录验证信息和绑定通信账号、身份凭证发送至服务器；
S414a、服务器基于更新的登录验证信息和绑定通信账号、身份凭证、账户操作请求的安全检测结果，生成待验证账户操作工单；
S415a、服务器获取待验证账户操作工单的验证结果；
S416a、服务器在验证结果为验证通过的情况下，更新账户信息中的登录验证信息和绑定通信账号。
图6b示出了本说明书另一个实施例提供的账户信息修改交互方法的流程示意图。如图6b所示，本说明书实施例的修改登录验证信息的交互方法的具体流程可以包括：
S401b、用户在终端设备的应用软件的用户登录界面点击找回用户信息的按钮，向终端设备输入账户信息修改请求；
S402b、终端设备接收到账户信息修改请求，并跳转到显示应用软件的信息输入界面；
S403b、用户在终端设备的信息输入界面输入身份识别信息；
S404b、终端设备在接收到身份识别信息后，向服务器发送账户信息修改请求和身份识别信息；
S405b、服务器在接收到账户信息修改请求和身份识别信息后，查询身份识别信息对应的账户信息；
S406b、服务器在查询到账户信息的情况下，向终端设备发送账户信息修改选择指令；
S407b、终端设备在接收到账户信息修改选择指令后，显示应用软件的账户信息修改选择页面；
S408b、用户基于账户信息修改选择页面，选择修改登录验证信息；
S409b、终端设备生成验证信息修改指令，并将验证信息修改指令发送给服务器；
S410b、服务器接收到验证信息修改指令后，向终端设备发送第二显示指令；
S411b、终端设备响应于第二显示指令，显示应用软件的登录操作界面，以告知用户可以通过绑定通信账号进行账户登录；
S412b、用户基于登录操作界面点击用于指示获取不使用绑定通信账号进行账户登录的状态保持按钮，以向终端设备输入状态保持指令；
S413b、终端设备向服务器发送状态保持指令；
S414b、服务器接收到状态保持指令后，向终端设备发送第一显示指令；
S415b、终端设备响应于第一显示指令，显示应用软件的用于接收用户更新的登录验证信息、身份凭证的账户操作界面；
S416b、用户基于账户操作界面向终端设备输入更新的登录验证信息、身份凭证；
S417b、终端设备获取更新的登录验证信息、身份凭证，并将更新的登录验证信息、身份凭证发送至服务器；
S418b、服务器基于更新的登录验证信息、身份凭证、账户操作请求的安全检测结果，生成待验证账户操作工单；
S419b、服务器获取待验证账户操作工单的验证结果；
S420b、服务器在验证结果为验证通过的情况下，更新账户信息中的登录验证信息。
图6c示出了本说明书又一个实施例提供的账户信息修改交互方法的流程示意图。如图6c所示，本说明书实施例的修改绑定通信账号的交互方法的具体流程可以包括：
S401c、用户在终端设备的应用软件的用户登录界面点击找回用户信息的按钮，向终端设备输入账户信息修改请求；
S402c、终端设备接收到账户信息修改请求，并跳转到显示应用软件的信息输入界面；
S403c、用户在终端设备的信息输入界面输入身份识别信息；
S404c、终端设备在接收到身份识别信息后，向服务器发送账户信息修改请求和身份识别信息；
S405c、服务器在接收到账户信息修改请求和身份识别信息后，查询身份识别信息对应的账户信息；
S406c、服务器在查询到账户信息的情况下，向终端设备发送账户信息修改选择指令；
S407c、终端设备在接收到账户信息修改选择指令后，显示应用软件的账户信息修改选择页面；
S408c、用户基于账户信息修改选择页面，选择修改绑定通信账号；
S409c、终端设备生成通信账号修改指令，并将通信账号修改指令发送给服务器；
S410c、服务器接收到通信账号修改指令后，向终端设备发送第二显示指令；
S411c、终端设备响应于第二显示指令，显示应用软件的登录操作界面，以告知用户可以通过登录验证信息进行账户登录；
S412c、用户基于登录操作界面点击用于指示获取不使用登录验证信息进行账户登录的状态保持按钮，以向终端设备输入状态保持指令；
S413c、终端设备向服务器发送状态保持指令；
S414c、服务器接收到状态保持指令后，向终端设备发送第一显示指令；
S415c、终端设备响应于第一显示指令，显示应用软件的用于接收用户更新的绑定通信账号、身份凭证的账户操作界面；
S416c、用户基于账户操作界面向终端设备输入更新的绑定通信账号、身份凭证；
S417c、终端设备获取更新的绑定通信账号、身份凭证，并将更新的登录验证信息、身份凭证发送至服务器；
S418c、服务器基于更新的绑定通信账号、身份凭证、账户操作请求的安全检测结果，生成待验证账户操作工单；
S419c、服务器获取待验证账户操作工单的验证结果；
S420c、服务器在验证结果为验证通过的情况下，更新账户信息中的绑定通信账号。
图6d示出了本说明书再一个实施例提供的账户信息修改交互方法的流程示意图。如图6d所示，本说明书实施例的修改登录验证信息和绑定通信账号的交互方法的具体 流程可以包括：
S401d、用户在终端设备的应用软件的用户登录界面点击账户盗用申诉的按钮，向终端设备输入账户盗用申诉请求；
S402d、终端设备接收到账户盗用申诉请求，并跳转到显示应用软件的信息输入界面；
S403d、用户在终端设备的信息输入界面输入身份识别信息；
S404d、终端设备在接收到身份识别信息后，向服务器发送账户盗用申诉请求和身份识别信息；
S405d、服务器在接收到账户盗用申诉请求和身份识别信息后，查询身份识别信息对应的账户信息；
S406d、服务器在查询到账户信息的情况下，向终端设备发送第一显示指令；
S407d、终端设备响应于第一显示指令，显示应用软件的用于接收用户更新的登录验证信息和绑定通信账号的账户操作界面、身份凭证，并在该账户操作界面显示引导用户电话报案的提示信息；
S408d、用户基于账户操作界面向终端设备输入更新的登录验证信息和绑定通信账号、身份凭证；
S409d、终端设备获取更新的登录验证信息和绑定通信账号、身份凭证，并将更新的登录验证信息和绑定通信账号、身份凭证发送至服务器；
S410d、服务器基于更新的登录验证信息和绑定通信账号、身份凭证、账户操作请求的安全检测结果，生成待验证账户操作工单；
S411d、服务器获取待验证账户操作工单的验证结果；
S412d、服务器在验证结果为验证通过的情况下，更新账户信息中的登录验证信息和绑定通信账号。
图7示出了本说明书一个实施例提供的解除账户限制交互方法的流程示意图。如图7所示，本说明书实施例的解除账户限制交互方法的具体流程可以包括：
S501、用户在终端设备的应用软件的用户登录界面点击提交账户限制状态更改请求的按钮，向终端设备输入账户限制状态更改请求；
S502、终端设备接收到账户限制状态更改请求，并跳转到显示应用软件的信息输入界面；
S503、用户在终端设备的信息输入界面输入身份识别信息；
S504、终端设备在接收到身份识别信息后，向服务器发送账户限制状态更改请求和身份识别信息；
S505、服务器在接收到账户限制状态更改请求和身份识别信息后，查询身份识别信息对应的账户信息；
S506、服务器在查询到账户信息的情况下，向终端设备发送第一显示指令；
S507、终端设备响应于第一显示指令，显示应用软件的用于接收用户提交的账户限制解除请求、身份凭证；
S508、用户基于账户操作界面点击账户限制解除请求提交按钮并且向终端设备输入身份凭证；
S509、终端设备获取账户限制解除请求、身份凭证，并将账户限制解除请求、身份凭证发送至服务器；
S510、服务器基于账户限制解除请求、身份凭证、账户操作请求的安全检测结果，生成待验证账户操作工单；
S511、服务器获取待验证账户操作工单的验证结果；
S512、服务器在验证结果为验证通过的情况下，解除对该账户信息的账户限制。
图8示出了本说明书一个实施例提供的账户问题反馈交互方法的流程示意图。如图8所示，
S601、用户在终端设备的应用软件的用户登录界面点击提交问题反馈请求的按钮，向终端设备输入问题反馈请求；
S602、终端设备接收到问题反馈请求，并跳转到显示应用软件的信息输入界面；
S603、用户在终端设备的信息输入界面输入身份识别信息；
S604、终端设备在接收到身份识别信息后，向服务器发送问题反馈请求和身份识别信息；
S605、服务器在接收到问题反馈请求和身份识别信息后，查询身份识别信息对 应的账户信息；
S606、服务器在查询到账户信息的情况下，向终端设备发送第一显示指令；
S607、终端设备响应于第一显示指令，显示应用软件的用于接收用户输入的账户异常信息、身份凭证；
S608、用户基于账户操作界面向终端设备输入账户异常信息、身份凭证；
S609、终端设备获取账户异常信息、身份凭证，并将账户异常信息、身份凭证发送至服务器；
S610、服务器基于账户异常信息、身份凭证、账户操作请求的安全检测结果，生成待验证账户操作工单；
S611、服务器获取待验证账户操作工单的验证结果；
S612、服务器在验证结果为验证通过的情况下，处理该账户异常信息。
综上所述，在本说明书一个或多个实施例提供的信息处理方法中，用户在对账户信息进行账户操作时，无需人工客服向用户单独发送交互链接，用户可以直接通过应用软件等的显示界面中完成账户操作请求、身份识别信息、账户操作交互数据和身份凭证的提交，并且账户操作请求对应的待验证账户操作工单验证通过后，通过服务器直接执行账户操作请求对应的账户操作，节约了用户对账户信息进行账户操作的成本、提高了账户操作的效率，并且提高了账户信息的安全性。
图9示出了本说明书一个实施例提供的信息处理装置的结构示意图。如图9所示，该应用于服务器的信息处理装置700包括：
第一信息接收模块710，其配置为在用户处于非登录状态的情况下，接收用户的终端设备发送的账户操作请求和身份识别信息；
账户信息查询模块720，其配置为响应于账户操作请求，查询身份识别信息对应的账户信息；
第一指令发送模块730，其配置为在查询到账户信息的情况下，向终端设备发送第一显示指令，以使终端设备显示针对账户操作请求的账户操作界面，其中，账户操作界面用于接收用户的账户操作交互数据和身份识别信息对应的身份凭证。
在本说明书实施例中，服务器能够直接在用户处于非登录状态的情况下，接收用户的账户操作请求和身份识别信息，并且响应于账户操作请求查询身份识别信息对应 的账户信息，在查询到账户信息的情况下，使终端设备直接显示针对账户操作请求的账户操作界面，以接收用户的账户操作交互数据和身份识别信息对应的身份凭证，从而简单、快速地得到用户的账户操作请求、账户操作交互数据和身份凭证，以完成账户操作请求对应的账户操作，无需用户致电人工客服申请交互链接以及通过服务器向用户单独发送交互链接，使得用户的账户操作得效率较高、周期较短，并且提高了用户的账户信息的安全性，因此，能够提高用户的使用体验。
在本说明书一些实施例中，账户操作请求包括账户信息修改请求，账户信息修改请求用于修改账户信息中用户设置的登录验证信息和/或绑定通信账号；账户操作交互数据包括用户更新的登录验证信息和/或绑定通信账号。
在本说明书另一些实施例中，账户操作请求包括账户限制状态更改请求，账户操作交互数据包括用户输入的账户限制解除请求。
在本说明书又一些实施例中，账户操作请求包括问题反馈请求，账户操作交互数据包括用户输入的账户异常信息。
在本说明书再一些实施例中，账户操作请求包括账户盗用申诉请求，账户操作交互数据包括用户更新的用户设定登录验证信息和账户绑定通信账号。
在本说明书实施例中，由于在账户操作请求包括账户信息修改请求的情况下，当账户信息修改请求仅用于修改登录验证信息和绑定通信账号中的一种时，例如，账户信息修改请求仅用于修改登录验证信息时，用户仍然可以通过绑定通信账号登录账户，并在用户处于登录状态的情况下，在账户管理页面内修改登录验证信息。
因此，本说明书实施例的信息处理装置还包括第二指令发送模块，其配置为向终端设备发送第二显示指令，以使终端设备显示登录操作界面，其中，登录操作界面用于接收用户确定保持所述非登录状态的状态保持指令；保持指令接收模块，其配置为接收状态保持指令；此时，第一指令发送模块730被进一步配置为响应于状态保持指令，向终端设备发送第一显示指令。
由此，本说明书实施例除了能够在用户处于非登录状态下，使用户依然可以对其账户信息进行账户操作，还为用户提供了可以在用户处于登录状态的情况下，在账户管理页面内进行账户操作的账户操作方式，从而提高了用户进行账户操作的灵活性，能够提高用户的使用体验。
本说明书实施例的信息处理装置还包括：
第二信息接收模块，其配置为接收终端设备发送的账户操作交互数据和身份凭证；
操作工单生成模块，其配置为根据账户操作交互数据和身份凭证，生成账户操作请求对应的待验证账户操作工单。
此时，服务器在接收到终端设备发送的账户操作交互数据和身份凭证以后，可以根据账户操作交互数据和身份凭证，生成账户操作请求对应的待验证账户操作工单，以对用户输入的账户操作交互数据和身份凭证进行验证。
本说明书实施例的信息处理装置还包括终端安全检测模块，其配置为确定账户操作请求对应的安全检测结果；此时，操作工单生成模块进一步配置为：利用账户操作交互数据、身份凭证和安全检测结果，生成账户操作请求对应的待验证账户操作工单。
具体地，终端安全检测模块可以被进一步配置为：
接收发送账户操作请求的终端设备的终端信息；根据终端信息与目标终端信息的匹配结果，确定账户操作请求对应的安全检测结果；其中，目标终端信息包括账户信息对应的历史登录终端信息和/或黑名单终端信息。
由此，在生成待验证账户操作工单时，可以利用安全检测结果，更综合地评估执行账户操作请求对应的账户操作的风险，提高验证结果的可靠性，降低执行账户操作请求对应的账户操作的风险，从而提高用户的账户信息的安全性。
本说明书实施例的信息处理装置还包括：
验证结果获取模块，其配置为获取待验证账户操作工单的验证结果；
账户操作执行模块，其配置为若验证结果为验证通过，则根据账户操作交互数据，执行账户操作请求对应的账户操作。
图10示出了本说明书另一个实施例提供的信息处理装置的结构示意图。如图10所示，该应用于终端设备的信息处理装置800包括：
第一信息获取模块810，其配置为在用户处于非登录状态的情况下，获取用户的账户操作请求和身份识别信息；
第一信息发送模块820，其配置为向目标设备发送账户操作请求和身份识别信息；
显示指令接收模块830，其配置为接收目标设备在查询到账户信息的情况下发送的第一显示指令；
操作界面显示模块840，其配置为响应于第一显示指令，显示针对账户操作请求的账户操作界面，其中，账户操作界面用于接收用户的账户操作交互数据和身份识别信息对应的身份凭证。
在本说明书实施例中，终端设备能够直接在用户处于非登录状态的情况下，获取用户的账户操作请求和身份识别信息，并且发送给目标设备，以使目标设备响应于账户操作请求查询身份识别信息对应的账户信息，在查询到账户信息的情况下，向终端设备发送第一显示指令，使终端设备能够响应于第一显示指令直接显示针对账户操作请求的账户操作界面，以接收用户的账户操作交互数据和身份识别信息对应的身份凭证，从而简单、快速地得到用户的账户操作请求、账户操作交互数据和身份凭证，以完成账户操作请求对应的账户操作，无需人工客服向用户单独发送交互链接，使得用户的账户操作得效率较高、周期较短，并且提高了用户的账户信息的安全性，因此，能够提高用户的使用体验。
在本说明书实施例中，操作界面显示模块840被进一步配置为：
响应于第一信息获取模块获取的账户操作请求，显示信息输入界面，其中，信息输入界面用于第一信息获取模块获取用户的所述身份识别信息。
本说明书实施例的信息处理装置还包括：
第二信息获取模块，其配置为获取用户输入的账户操作交互数据和身份凭证；
第二信息发送模块，其配置为向目标设备发送账户操作交互数据和身份凭证。
图11示出了本说明书一个实施例提供的信息处理设备的硬件结构示意图。本说明书实施例所述的信息处理设备可以为服务器或者终端设备。如图11所示，信息处理设备900包括输入设备901、输入接口902、中央处理器903、存储器904、输出接口905、以及输出设备906。其中，输入接口902、中央处理器903、存储器904、以及输出接口905通过总线910相互连接，输入设备901和输出设备906分别通过输入接口902和输出接口905与总线910连接，进而与视频处理设备900的其他组件连接。
具体地，输入设备901接收来自外部的输入信息，并通过输入接口902将输入信息传送到中央处理器903；中央处理器903基于存储器904中存储的计算机可执行指令对输入信息进行处理以生成输出信息，将输出信息临时或者永久地存储在存储器904中，然后通过输出接口905将输出信息传送到输出设备906；输出设备906将输出信息输出到信息处理设备900的外部供用户使用。
也就是说，图11所示的信息处理设备也可以被实现为包括：存储有计算机可执行指令的存储器；以及处理器，该处理器在执行计算机可执行指令时可以实现本说明书实施例描述的信息处理方法和装置。
本说明书实施例还提供一种计算机可读存储介质，该计算机可读存储介质上存储有计算机程序指令；该计算机程序指令被处理器执行时实现本说明书实施例提供的信息处理方法。
以上的结构框图中所示的功能块可以实现为硬件、软件、固件或者它们的组合。当以硬件方式实现时，其可以例如是电子电路、专用集成电路(ASIC)、适当的固件、插件、功能卡等等。当以软件方式实现时，本说明书的元素是被用于执行所需任务的程序或者代码段。程序或者代码段可以存储在机器可读介质中，或者通过载波中携带的数据信号在传输介质或者通信链路上传送。“机器可读介质”可以包括能够存储或传输信息的任何介质。机器可读介质的例子包括电子电路、半导体存储器设备、ROM、闪存、可擦除ROM(EROM)、软盘、CD-ROM、光盘、硬盘、光纤介质、射频(RF)链路，等等。代码段可以经由诸如因特网、内联网等的计算机网络被下载。
还需要说明的是，上述对本说明书特定实施例进行了描述。其它实施例在所附权利要求的范围内。在一些情况下，在权利要求书中记载的动作或步骤可以按照不同实施例中的顺序来执行并且仍然可以实现期望的结果。另外，在附图中描绘的过程不一定要求示出的特定顺序或连续顺序才能实现期望的结果。在某些实施方式中，多任务处理和并行处理也是可以的或者可能是有利的。
以上所述，仅为本说明书的具体实施方式，所属领域的技术人员可以清楚地了解到，为了描述的方便和简洁，上述描述的系统、模块和单元的具体工作过程，可以参考前述方法实施例中的对应过程，在此不再赘述。应理解，本说明书的保护范围并不局限于此，任何熟悉本技术领域的技术人员在本说明书揭露的技术范围内，可轻易想到各种等效的修改或替换，这些修改或替换都应涵盖在本说明书的保护范围之内。

Claims (24)

  1. 一种信息处理方法，包括：
    在用户处于非登录状态的情况下，接收所述用户的终端设备发送的账户操作请求和身份识别信息；
    响应于所述账户操作请求，查询所述身份识别信息对应的账户信息；
    在查询到所述账户信息的情况下，向所述终端设备发送第一显示指令，以使所述终端设备显示针对所述账户操作请求的账户操作界面，其中，所述账户操作界面用于接收所述用户的账户操作交互数据和所述身份识别信息对应的身份凭证。
  2. 根据权利要求1所述的方法，其中，所述账户操作请求包括账户信息修改请求，所述账户信息修改请求用于修改所述账户信息中所述用户设置的登录验证信息和/或绑定通信账号；所述账户操作交互数据包括所述用户更新的登录验证信息和/或绑定通信账号。
  3. 根据权利要求2所述的方法，其中，在所述向所述终端设备发送第一显示指令之前，还包括：
    向所述终端设备发送第二显示指令，以使所述终端设备显示登录操作界面，其中，所述登录操作界面用于接收所述用户确定保持所述非登录状态的状态保持指令；
    接收所述状态保持指令；
    响应于所述状态保持指令，向所述终端设备发送所述第一显示指令。
  4. 根据权利要求1所述的方法，其中，所述账户操作请求包括账户限制状态更改请求，所述账户操作交互数据包括所述用户输入的账户限制解除请求；或
    所述账户操作请求包括问题反馈请求，所述账户操作交互数据包括所述用户输入的账户异常信息；或
    所述账户操作请求包括账户盗用申诉请求，所述账户操作交互数据包括所述用户更新的用户设定登录验证信息和账户绑定通信账号。
  5. 根据权利要求1所述的方法，其中，还包括：
    接收所述终端设备发送的所述账户操作交互数据和所述身份凭证；
    根据所述账户操作交互数据和所述身份凭证，生成所述账户操作请求对应的待验证账户操作工单。
  6. 根据权利要求5所述的方法，其中，所述根据所述账户操作交互数据和所述身份凭证，生成所述账户操作请求对应的待验证账户操作工单，包括：
    确定所述账户操作请求对应的安全检测结果；
    利用所述账户操作交互数据、所述身份凭证和所述安全检测结果，生成所述账户操作请求对应的待验证账户操作工单。
  7. 根据权利要求6所述的方法，其中，所述确定所述账户操作请求对应的安全检测结果，包括：
    接收发送所述账户操作请求的所述终端设备的终端信息；
    根据所述终端信息与目标终端信息的匹配结果，确定所述账户操作请求对应的安全检测结果；其中，所述目标终端信息包括所述账户信息对应的历史登录终端信息和/或黑名单终端信息。
  8. 根据权利要求5所述的方法，其中，还包括：
    获取所述待验证账户操作工单的验证结果；
    若所述验证结果为验证通过，则根据所述账户操作交互数据，执行所述账户操作请求对应的账户操作。
  9. 一种信息处理方法，包括：
    在用户处于非登录状态的情况下，获取所述用户的账户操作请求和身份识别信息；
    向目标设备发送所述账户操作请求和所述身份识别信息；
    接收所述目标设备在查询到所述账户信息的情况下发送的第一显示指令；
    响应于所述第一显示指令，显示针对所述账户操作请求的账户操作界面，其中，所述账户操作界面用于接收所述用户的账户操作交互数据和所述身份识别信息对应的身份凭证。
  10. 根据权利要求9所述的方法，其中，所述获取所述用户的账户操作请求和身份识别信息，包括：
    获取所述用户的所述账户操作请求；
    响应于所述账户操作请求，显示信息输入界面，其中，所述信息输入界面用于获取所述用户的所述身份识别信息；
    获取所述身份识别信息。
  11. 根据权利要求9所述的方法，其中，还包括：
    获取所述用户输入的所述账户操作交互数据和所述身份凭证；
    向所述目标设备发送所述账户操作交互数据和所述身份凭证。
  12. 一种信息处理装置，其特征在于，包括：
    第一信息接收模块，其配置为在用户处于非登录状态的情况下，接收所述用户的终端设备发送的账户操作请求和身份识别信息；
    账户信息查询模块，其配置为响应于所述账户操作请求，查询所述身份识别信息对应的账户信息；
    第一指令发送模块，其配置为在查询到所述账户信息的情况下，向所述终端设备发送第一显示指令，以使所述终端设备显示针对所述账户操作请求的账户操作界面，其中，所述账户操作界面用于接收所述用户的账户操作交互数据和所述身份识别信息对应的身份凭证。
  13. 根据权利要求12所述的装置，其特征在于，所述账户操作请求包括账户信息修改请求，所述账户信息修改请求用于修改所述账户信息中所述用户设置的登录验证信息和/或绑定通信账号；所述账户操作交互数据包括所述用户更新的登录验证信息和/或绑定通信账号。
  14. 根据权利要求13所述的装置，其中，所述装置还包括：
    第二指令发送模块，其配置为向所述终端设备发送第二显示指令，以使所述终端设备显示登录操作界面，其中，所述登录操作界面用于接收所述用户确定保持所述非登录状态的状态保持指令；
    保持指令接收模块，其配置为接收所述状态保持指令；其中，
    所述第一指令发送模块被进一步配置为响应于所述状态保持指令，向所述终端设备发送所述第一显示指令。
  15. 根据权利要求12所述的装置，其中，
    所述账户操作请求包括账户限制状态更改请求，所述账户操作交互数据包括所述用户输入的账户限制解除请求；或
    所述账户操作请求包括问题反馈请求，所述账户操作交互数据包括所述用户输入的账户异常信息；或
    所述账户操作请求包括账户盗用申诉请求，所述账户操作交互数据包括所述用户更新的用户设定登录验证信息和账户绑定通信账号。
  16. 根据权利要求12所述的装置，其中，所述装置还包括：
    第二信息接收模块，其配置为接收所述终端设备发送的所述账户操作交互数据和所述身份凭证；
    操作工单生成模块，其配置为根据所述账户操作交互数据和所述身份凭证，生成所述账户操作请求对应的待验证账户操作工单。
  17. 根据权利要求16所述的装置，其特征在于，所述装置还包括：
    终端安全检测模块，其配置为确定所述账户操作请求对应的安全检测结果；其中，
    所述操作工单生成模块进一步配置为：利用所述账户操作交互数据、所述身份凭证和所述安全检测结果，生成所述账户操作请求对应的待验证账户操作工单。
  18. 根据权利要求17所述的装置，其特征在于，所述终端安全检测模块进一步配置为：
    接收发送所述账户操作请求的所述终端设备的终端信息；根据所述终端信息与目标终端信息的匹配结果，确定所述账户操作请求对应的安全检测结果；其中，所述目标终端信息包括所述账户信息对应的历史登录终端信息和/或黑名单终端信息。
  19. 根据权利要求16所述的装置，其特征在于，所述装置还包括：
    验证结果获取模块，其配置为获取所述待验证账户操作工单的验证结果；
    账户操作执行模块，其配置为若所述验证结果为验证通过，则根据所述账户操作交互数据，执行所述账户操作请求对应的账户操作。
  20. 一种信息处理装置，其特征在于，包括：
    第一信息获取模块，其配置为在用户处于非登录状态的情况下，获取所述用户的账户操作请求和身份识别信息；
    第一信息发送模块，其配置为向目标设备发送所述账户操作请求和所述身份识别信息；
    显示指令接收模块，其配置为接收所述目标设备在查询到所述账户信息的情况下发送的第一显示指令；
    操作界面显示模块，其配置为响应于所述第一显示指令，显示针对所述账户操作请求的账户操作界面，其中，所述账户操作界面用于接收所述用户的账户操作交互数据和所述身份识别信息对应的身份凭证。
  21. 根据权利要求20所述的装置，其特征在于，所述操作界面显示模块被进一步配置为：
    响应于所述第一信息获取模块获取的所述账户操作请求，显示信息输入界面，其中，所述信息输入界面用于所述第一信息获取模块获取所述用户的所述身份识别信息。
  22. 根据权利要求20所述的装置，其特征在于，还包括：
    第二信息获取模块，其配置为获取所述用户输入的所述账户操作交互数据和所述身份凭证；
    第二信息发送模块，其配置为向所述目标设备发送所述账户操作交互数据和所述身份凭证。
  23. 一种信息处理设备，其特征在于，所述设备包括：处理器以及存储有计算机程 序指令的存储器；
    所述处理器执行所述计算机程序指令时实现如权利要求1-8或9-11任意一项所述的信息处理方法。
  24. 一种计算机可读存储介质，其特征在于，所述计算机可读存储介质上存储有计算机程序指令，所述计算机程序指令被处理器执行时实现如权利要求1-8或9-11任意一项所述的信息处理方法。
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