WO2020240837A1

WO2020240837A1 - Dining-out service assistance system

Info

Publication number: WO2020240837A1
Application number: PCT/JP2019/021777
Authority: WO
Inventors: 絵里田ケ原
Original assignee: 株式会社ＣａｎＥａｔ
Priority date: 2019-05-31
Filing date: 2019-05-31
Publication date: 2020-12-03
Also published as: JPWO2020240837A1; JP6799244B1

Abstract

This dining-out service assistance system comprises a dining-out service assistance server device, a customer terminal device which is used by a customer who uses a dining-out service, and an employee terminal device which is used by an employee of a dining-out establishment. For each of various dining-out establishments, the dining-out service assistance server device stores cuisine attribute data which indicates an attribute of each item of cuisine provided by the dining-out establishment. For each of various customers, the dining-out service assistance server device stores food compatibility data which indicates the compatibility between the customer and an attribute of a food. The dining-out service assistance server device receives, from any of the customer terminal devices, data which identifies a plurality of the customers who eat together, identifies the compatibility between each of said customers and each of the items of cuisine, and transmits the data which indicates the identified compatibility to the customer terminal devices of each of said customers. Using the data which is received from the dining-out service assistance server device, the customer terminal device displays the compatibility between the other persons with whom the user of the device is eating and the item of cuisine.

Description

Eating out service support system

The present invention relates to a system for supporting users and providers of restaurant services.

The user of the restaurant service (hereinafter referred to as "customer") may find it difficult to select a cooking item that suits his / her constitution, taste, physical condition, etc. For example, a customer who develops an allergic reaction using a specific ingredient as an allergen will not know whether or not the allergen is contained in each of the cooking items offered at a restaurant or other restaurant. It is not possible to select a suitable cooking item.

For example, in Patent Document 1, as a mechanism for solving the above problem, a clerk of a restaurant (hereinafter, simply referred to as a "clerk") receives an order instructed by the customer before inputting the order to the handy terminal. An order entry system has been proposed in which if you enter the contraindicated ingredients (allergens, etc.) you hear into the handy terminal, you will not be able to accept orders for cooking items that include the contraindicated ingredients. According to the order entry system described in Patent Document 1, when the cooking item that the customer tries to order contains an allergen for the customer, the clerk informs the customer that the cooking item cannot be ordered. Therefore, the problem that the customer eats a dish containing an allergen is avoided.

Japanese Unexamined Patent Publication No. 2010-039586

When multiple customers try to use the restaurant service together, those customers cannot easily know the tastes of other customers in the group. Therefore, it is not easy for each customer to identify a restaurant that is desirable not only for himself but also for other customers in the same group. As a result, a restaurant may be selected that is desirable for some customers in the group but not desirable for some customers, and some customers may be dissatisfied with the food at that restaurant.

In addition, multiple customers in the same group may share food at a restaurant. In that case, when ordering food, it is not easy for each customer to identify a food item that is desirable not only for himself but also for other customers in the same group. As a result, some customers in the group may order food that is desirable but not desirable for some, and some customers may be dissatisfied with the food at the restaurant.

In view of the above circumstances, it is an object of the present invention to provide a means for enabling all customers who eat together to use the restaurant service without feeling dissatisfied.

In order to solve the above problems, the present invention receives food attribute data indicating the attributes of the food item from the terminal device of the clerk of the food store for each of the plurality of food items that the restaurant can provide to the customer. For each of the plurality of customers constituting the customer group, food compatibility data indicating the compatibility between the customer and the food attribute is received from the terminal device of the customer, and each of the plurality of customers and the plurality of dishes are received. For each combination of items, the food attribute data and the food compatibility data are used to identify the compatibility between the customer of the combination and the food item, and for each of the plurality of customers, the customer and the said Personal food compatibility data showing compatibility with each of a plurality of food items, and stranger food compatibility data showing compatibility of each of the customers other than the customer among the plurality of customers and each of the plurality of food items. A system for transmitting data to the customer's terminal device is proposed as a first aspect.

According to the system according to the first aspect, the customer who uses the restaurant service can know the cooking item suitable for him / her and the cooking item suitable for other customers who eat together, so that the same group All members of the restaurant can select a restaurant that does not feel dissatisfied, and all members of the same group can select a dish that does not feel dissatisfied when selecting a dish to share at the restaurant. As a result, all customers who eat together can use the restaurant service without dissatisfaction.

In the system according to the first aspect, the customer group and the restaurant are based on the compatibility between the customer and the cooking item specified for each combination of each of the plurality of customers and each of the plurality of cooking items. As the second aspect, a configuration is adopted in which the compatibility with the customer is specified and the store compatibility data indicating the compatibility between the customer group and the restaurant is transmitted to each terminal device of the plurality of customers. You may.

According to the system according to the second aspect, the customer who uses the restaurant service can know the restaurant that can provide the food suitable for all the members who eat together.

In the system according to the first or second aspect, regarding each of the plurality of customers, the compatibility between the customer and the restaurant is determined based on the compatibility between the customer and each of the plurality of cooking items. For each of the plurality of customers, the personal store compatibility data indicating the compatibility between the customer and the restaurant, and the compatibility between each of the customers other than the customer among the plurality of customers and the restaurant. A configuration in which the compatibility data of another person's store indicating the sexuality is transmitted to the terminal device of the customer may be adopted as the third aspect.

According to the system according to the third aspect, the customer who uses the restaurant service can know the restaurant that can provide the food suitable for each member who eats together.

In the system according to any one of the first to third aspects described above, regardless of the plurality of cooking items that the restaurant can provide to the customer, with respect to each of the plurality of cooking items, the ingredients of the cooking of the cooking item The foodstuff candidate data indicating the candidate is stored, the food identification data for identifying the food item is received from the terminal device of the clerk of the restaurant, and the food material candidate data for the food item identified by the food identification data is used as the food. One or more ingredients selected by the clerk of the restaurant from the candidates of ingredients indicated by the ingredient candidate data are transmitted from the terminal apparatus of the destination of the ingredient candidate data to the terminal device of the transmission source of the identification data. A configuration in which the food identification data to be identified is received as the cooking attribute data regarding the cooking item identified by the cooking identification data may be adopted as the fourth aspect.

According to the system according to the fourth aspect, for each cooking item that the clerk of the restaurant can provide to the customer, the time and effort required to register the ingredients used for cooking of that item in the system is reduced.

In the system according to any one of the first to fourth aspects, a dish indicating how strictly the attributes of the plurality of food items are managed by the restaurant from the terminal device of the clerk of the restaurant. Upon receiving the attribute strictness data, for each of the plurality of customers, from the terminal device of the customer, the conformity between the customer and the food attribute for the customer is the conformity between the customer and each of the plurality of cooking items. Receives food compatibility importance data indicating how important it is in identifying sex, and for each combination of each of the plurality of customers and each of the plurality of cooking items, the customer and the cooking item of the combination A configuration in which the cooking attribute strictness data and the food compatibility importance data are used in addition to the cooking attribute data and the food compatibility data when specifying the suitability is adopted as the fifth aspect. May be good.

According to the system according to the fifth aspect, the use of the restaurant service by the customer is promoted regardless of the degree of strictness when the restaurant manages the attributes of the food items. Further, according to the system according to the fifth aspect, the use of the restaurant service by the customer is promoted regardless of the degree to which the customer attaches importance to the compatibility between himself / herself and the attributes of the food in the selection of food.

In the system according to the fifth aspect, with respect to each of the plurality of customers, food order data indicating the food items ordered by the customer from the plurality of food items is received from the terminal device of the customer. However, the strictness after the change when the strictness when the restaurant manages the attributes of the plurality of cooking items is changed from the strictness indicated by the cooking attribute strictness data from the terminal device of the clerk of the restaurant. After receiving the changed cooking attribute strictness data indicating the degree, the restaurant uses the cooking attribute data, the food compatibility data, the food compatibility importance data, and the food order data to make the plurality of dishes. The sales amount of the restaurant is estimated when the strictness when managing the attribute of the item is changed from the strictness indicated by the cooking attribute strictness data to the strictness indicated by the changed cooking attribute strictness data. A configuration in which the estimated sales amount data indicating the estimated sales amount is transmitted to the terminal device of the clerk of the restaurant may be adopted as the sixth aspect.

According to the system according to the sixth aspect, the clerk of the restaurant can know how much the sales amount will change if the strictness in managing the attributes of the cooking item is changed. You can judge how tightly you should manage the attributes of.

In the system according to any one of the first to fifth aspects, regarding each of the plurality of customer groups, the personal cooking compatibility data and the other person's cooking are provided to the terminal devices of the plurality of customers constituting the customer group. A customer who transmits compatibility data and uses the terminal device from among a plurality of cooking items that the restaurant can provide to the customer from the terminal device to which the personal cooking compatibility data and the other person's cooking compatibility data are transmitted. A customer who receives food order data indicating a food item ordered by the customer and identifies each of the plurality of customers constituting the customer group to which the customer who uses the terminal device of the source of the food order data belongs. A configuration in which the data is stored in association with the identification data may be adopted as the seventh aspect.

According to the system according to the seventh aspect, it is possible to obtain data indicating what kind of attribute the customer of the restaurant is using with the customer of the restaurant.

Further, the present invention comprises a process of receiving the personal cooking compatibility data and the other person cooking compatibility data transmitted from the system according to the first aspect to the computer, and the compatibility indicated by the personal cooking compatibility data. , A program for executing the process of displaying the compatibility indicated by the other person's cooking compatibility data is proposed as the eighth aspect.

According to the program according to the eighth aspect, the customer of the restaurant using the computer can know the cooking item suitable for himself / herself and the cooking item suitable for other customers who eat together.

Further, the present invention is the program according to the eighth aspect, wherein the process of receiving the store suitability data transmitted from the system according to the second aspect to the computer and the store suitability data are combined. A program for executing the process of displaying the conformity shown is proposed as the ninth aspect.

According to the program according to the ninth aspect, the customer of the restaurant using the computer can know the restaurant that can provide the food suitable for all the members who eat together.

Further, the present invention is a program according to the eighth or ninth aspect, and the personal store compatibility data and the other person store compatibility data transmitted from the system according to the third aspect to the computer. A program for executing the process of receiving, the conformity indicated by the personal store suitability data, and the process of displaying the suitability indicated by the other person store suitability data is proposed as a tenth aspect.

According to the program according to the tenth aspect, the customer of the restaurant using the computer can know the restaurant that can provide the food suitable for each member who eats together.

Further, in the present invention, the processing of transmitting the dish identification data to the system according to the fourth aspect, the processing of receiving the foodstuff candidate data transmitted from the system, and the foodstuff candidate data are provided to the computer. The process of displaying the candidate of the indicated ingredient, the ingredient identification data for identifying one or more ingredients selected by the user from the candidates of the ingredient indicated by the ingredient candidate data, and the dish identification data transmitted to the system are associated with each other. A program for executing a process of transmitting the obtained data to the system as the cooking attribute data relating to the cooking item identified by the cooking identification data is proposed as the eleventh aspect.

According to the program according to the eleventh aspect, for each cooking item that the clerk of the restaurant using a computer can provide to the customer, the time and effort required to register the ingredients used for cooking of that item in the system is reduced.

Further, the present invention is a program according to any one of the eighth to tenth aspects described above, and the system according to the fifth aspect has compatibility between the user and the food attribute for the user of the computer. A twelfth aspect is proposed as a twelfth aspect of a program for executing a process of transmitting food compatibility importance data indicating how important it is in identifying the compatibility between the user and each of the plurality of cooking items. ..

According to the program according to the twelfth aspect, a customer of a restaurant using a computer can use the system of the present invention regardless of the degree to which the compatibility between himself / herself and the attributes of food is emphasized in the selection of food. ..

Further, the present invention is a program according to the eleventh aspect described above, wherein the processing of transmitting the changed cooking attribute strictness data to the computer to the system according to claim 6 and the processing from the system. A program for executing the process of receiving the estimated sales amount data is proposed as a thirteenth aspect.

According to the program according to the thirteenth aspect, the clerk of the restaurant using a computer can know how much the sales amount will change if the strictness in managing the attributes of the cooking item is changed. , You can judge how strictly you should manage the attributes of cooking items.

Further, the present invention receives food compatibility data indicating compatibility between the customer and the attributes of the food from the terminal device of the customer for each of the plurality of customers constituting the customer group, and the present invention receives the food compatibility data indicating the compatibility between the customer and the attributes of the food, and the plurality of customers. In response to a request from a terminal device of a certain customer, the conformity indicated by the food compatibility data of the plurality of customers is aggregated according to a predetermined rule, and the text data indicating the aggregated conformity is the source of the request. A system for transmitting data to the terminal device of the above is proposed as a fourteenth aspect.

According to the system according to the fourteenth aspect, a customer who wants to use a restaurant with a plurality of people can easily search for a restaurant that matches the plurality of people using a search engine.

Further, the present invention receives food compatibility data indicating compatibility between the customer and the attributes of the food from the terminal device of the customer for each of the plurality of customers constituting the customer group, and the plurality of customers. In response to a request from a terminal device of a certain customer, the conformity indicated by the food compatibility data of the plurality of customers is aggregated according to a predetermined rule, and the text data indicating the aggregated conformity is the data indicating the search condition. The fifteenth aspect is a system in which the text data is input to the search engine as data, and the search result data indicating the search result by the search engine input as the data indicating the search condition is transmitted to the terminal device of the transmission source of the request. Propose as.

According to the system according to the fifteenth aspect, a customer who wants to use a restaurant with a plurality of people can obtain information on a restaurant that matches the plurality of people searched by a search engine.

Further, in the system according to the 14th or 15th aspect, the present invention stores confirmation content data indicating contents to be confirmed to a restaurant regarding food contraindications, and food compatibility data of the plurality of customers. When the confirmation content data corresponding to any of the above is stored, a configuration in which the confirmation content data is transmitted to the terminal device of the transmission source of the request may be adopted as the 16th aspect.

According to the system according to the sixteenth aspect, when a plurality of customers who use a restaurant include a customer who has contraindications regarding food, the customer who decides the restaurant to use among the plurality of customers is the customer. You can easily know what to check with the restaurant regarding contraindications.

Further, the present invention comprises a process of transmitting request data including identification data for identifying customers constituting a customer group to the system according to the fourteenth aspect, and transmission from the system as a response to the transmission of the request data. A process of receiving text data indicating the result of aggregating the suitability of a plurality of customers identified by the identification data, and a search engine using the text data as data indicating search conditions. A program for executing the process of inputting data to is proposed as a seventeenth aspect.

According to the program according to the seventeenth aspect, a customer of a restaurant using a computer can easily search for a restaurant suitable for himself / herself and other customers who want to use the restaurant together by using a search engine. it can.

Further, the present invention comprises a process of transmitting request data including identification data for identifying customers constituting a customer group to the system according to the fifteenth aspect, and transmission from the system as a response to the transmission of the request data. Receives search result data indicating the result of a search performed by a search engine using text data indicating the result of aggregating the suitability indicated by the food compatibility data of a plurality of customers identified by the identification data. A program for executing the process of performing the process and the process of displaying the search result indicated by the search result data is proposed as the eighteenth aspect.

According to the program according to the eighteenth aspect, the customer of the restaurant using a computer can obtain the information of the restaurant searched by the search engine and suitable for himself / herself and other customers who want to use the restaurant together. it can.

Further, the present invention is a program according to the 17th or 18th aspect, which is identified by the identification data, which is transmitted from the system to the computer as a response to the transmission of the request data. The process of receiving confirmation content data indicating the content to be confirmed to the restaurant regarding the contraindications of food according to any of the food compatibility data of the customer and the process of displaying the content indicated by the confirmation content data. A program to be executed is proposed as a nineteenth aspect.

According to the program according to the nineteenth aspect, if a customer of a restaurant using a computer includes a customer who has contraindications related to food among a plurality of customers who use the restaurant, the customer of the restaurant regarding the contraindications is asked. You can easily know what to check.

According to the present invention, all customers who eat together can use the restaurant service without feeling dissatisfied.

The figure which showed the whole structure of the restaurant service support system which concerns on 1st Embodiment. The figure which showed the structure of the computer used for the realization of the restaurant service support server device and the payment server device which concerns on 1st Embodiment. The figure which showed the structure of the computer used for the realization of the customer terminal apparatus and the clerk terminal apparatus which concerns on 1st Embodiment. The figure which showed the structure of the restaurant service support server apparatus which concerns on 1st Embodiment. The figure which showed the structure of the 1st customer attribute table which concerns on 1st Embodiment. The figure which showed the structure of the 2nd customer attribute table which concerns on 1st Embodiment. The figure which showed the structure of the 3rd customer attribute table which concerns on 1st Embodiment. The figure which showed the structure of the 4th customer attribute table which concerns on 1st Embodiment. The figure which showed the structure of the conformity template which concerns on 1st Embodiment. The figure which showed the structure of the cooking attribute strictness table which concerns on 1st Embodiment. The figure which showed the structure of the cooking attribute table which concerns on 1st Embodiment. The figure which showed the structure of the food material template which concerns on 1st Embodiment. The figure which showed the structure of the processed food raw material table which concerns on 1st Embodiment. The figure which showed the structure of the food order table which concerns on 1st Embodiment. The figure which showed the structure of the customer terminal apparatus which concerns on 1st Embodiment. The figure which showed the structure of the clerk terminal device which concerns on 1st Embodiment. The figure which showed the screen which the customer terminal apparatus which concerns on 1st Embodiment displays. The figure which showed the screen which the clerk terminal device which concerns on 1st Embodiment displays. The figure which showed the screen which the clerk terminal device which concerns on 1st Embodiment displays. The figure which showed the screen which the customer terminal apparatus which concerns on 1st Embodiment displays. The figure which showed the screen which the customer terminal apparatus which concerns on 1st Embodiment displays. The figure which showed the screen which the customer terminal apparatus which concerns on 1st Embodiment displays. The figure which showed the screen which the customer terminal apparatus which concerns on 1st Embodiment displays. The figure which showed the screen which the customer terminal apparatus which concerns on 1st Embodiment displays. The figure which showed the screen which the clerk terminal device which concerns on 1st Embodiment displays. The figure which showed the screen which the clerk terminal device which concerns on 1st Embodiment displays. The figure which showed the whole structure of the restaurant service support system which concerns on 2nd Embodiment. The figure which showed the structure of the restaurant service support server apparatus which concerns on 2nd Embodiment. The figure which showed the screen which the clerk terminal device which concerns on 2nd Embodiment displays. The figure which showed the screen which the clerk terminal device which concerns on one modification of 2nd Embodiment displays. The figure which showed the screen which the clerk terminal device which concerns on one modification of 2nd Embodiment displays.

[First Embodiment]
FIG. 1 is a diagram showing an overall configuration of a restaurant service support system 1 according to an embodiment of the present invention. The restaurant service support system 1 is a system that provides a customer with information for enhancing convenience when a customer who uses the restaurant service selects a restaurant or a dish to order.

The restaurant service support system 1 includes a restaurant service support server device 11, a customer terminal device 12, a clerk terminal device 13, a cash register 14, and a payment server device 15.

The eating-out service support server device 11 has attributes of each cooking item (ingredients used, cooking method, etc.) that each of a large number of eating-out stores can provide to customers, and attributes of each of a large number of customers who use the eating-out service. It is a device that notifies customers of the suitability of each cooking item based on (food tastes, allergens, etc.). In addition to the above functions, the restaurant service support server device 11 also performs a process of requesting the payment server device 15 to settle the fee paid to the restaurant used by the customer.

In FIG. 1, the restaurant service support server device 11 is composed of one device, but the restaurant service support server device 11 may be composed of a plurality of devices.

The customer terminal device 12 is a terminal device used by a customer who uses a restaurant service. Although only one customer terminal device 12 is shown in FIG. 1, the number of customer terminal devices 12 changes according to the number of customers who use the restaurant service support system 1.

The clerk terminal device 13 is a terminal device used by a clerk of a restaurant that provides a restaurant service. In FIG. 1, only one clerk terminal device 13 is shown, but the number of clerk terminal devices 13 changes according to the number of clerk of the restaurant store registered in the restaurant service support system 1.

The cash register 14 is a device that is placed in a restaurant and calculates and records the sales amount of a product (cooking, etc.). Since the cache register 14 is a general cache register, the description of its configuration will be omitted. Although only one cash register 14 is shown in FIG. 1, the number of cash registers 14 changes according to the number of restaurants registered in the restaurant service support system 1.

The payment server device 15 is a device that pays a fee to be paid to a restaurant used by a customer in response to a request from the restaurant service support server device 11. Since the payment server device 15 is a general payment server device, the description of its configuration will be omitted. Although only one payment server device 15 is shown in FIG. 1, the number of payment server devices 15 may be plural.

The restaurant service support server device 11 performs data communication with each of the customer terminal device 12, the clerk terminal device 13, and the payment server device 15. The customer terminal device 12 performs data communication with the restaurant service support server device 11 via the mobile communication network, for example. Further, the clerk terminal device 13 performs data communication with the restaurant service support server device 11 via, for example, a wireless access point arranged in the restaurant.

The cash register 14 performs data communication with the clerk terminal device 13 used by the clerk of the restaurant where the cash register 14 is arranged, for example, via a wireless access point arranged at the restaurant.

The restaurant service support server device 11 and the payment server device 15 are realized by the computer for the server executing the process according to the program.

FIG. 2 is a diagram showing a configuration of a computer 10 used for realizing the restaurant service support server device 11 and the payment server device 15. The computer 10 includes a processor 101 that processes data according to a program, a memory 102 that stores various data, and a communication interface 103 that performs data communication with an external device.

The customer terminal device 12 and the clerk terminal device 13 are realized by the computer for the terminal executing the process according to the program. In the present embodiment, a tablet-type computer is used as the computer that realizes the customer terminal device 12 and the clerk terminal device 13.

FIG. 3 is a diagram showing a configuration of a computer 20 used for realizing the customer terminal device 12 and the clerk terminal device 13. The computer 20 includes a processor 201 that processes data according to a program, a memory 202 that stores various data, a communication interface 203 that performs data communication with an external device, a touch screen 204 that displays an image to the user and accepts a touch operation by the user. It is equipped with a GNSS (Global Navigation Satellite System) unit 205 that receives radio waves from an artificial satellite and measures the position (latitude and longitude) of its own device on the earth.

FIG. 4 is a diagram showing the configuration of the restaurant service support server device 11. When the computer 10 executes a process according to the program for the restaurant service support server device 11, the computer 10 functions as the restaurant service support server device 11 having the configuration shown in FIG.

The restaurant service support server device 11 includes a storage unit 111, a reception unit 112, a transmission unit 113, a suitability identification unit 114, and a sales amount estimation unit 115. The storage unit 111 is realized by a memory 102 that operates under the control of the processor 101. The receiving unit 112 and the transmitting unit 113 are realized by a communication interface 103 that operates under the control of the processor 101. The suitability specifying unit 114 and the sales amount estimation unit 115 are realized by the processor 101.

The receiving unit 112 receives various data from the customer terminal device 12, the clerk terminal device 13, and the payment server device 15. The transmission unit 113 transmits various data to the customer terminal device 12, the clerk terminal device 13, and the payment server device 15.

The storage unit 111 stores various data. The data stored in the storage unit 111 includes data stored in advance and data received by the receiving unit 112 from an external device. The transmission unit 113 transmits the data stored in the storage unit 111 to an external device.

The suitability identification unit 114 is a customer group composed of a plurality of customers who eat together based on each attribute of the cooking item that the restaurant can provide to the customer and each attribute of the customer who uses the restaurant. Identify the compatibility of each of the members of the above and each of the cooking items (hereinafter referred to as "cooking compatibility"). In addition, the compatibility specifying unit 114 identifies the compatibility between each member of the customer group and each restaurant (hereinafter referred to as “customer store compatibility”) based on the specified food compatibility. In addition, the suitability specifying unit 114 specifies the suitability of the entire customer group and each of the restaurant stores (hereinafter, referred to as “group store suitability”) based on the specified customer store suitability.

The sales amount estimation unit 115 manages the attributes (ingredients used, cooking method, etc.) of a cooking item when a restaurant manages the attributes of the cooking item (ingredients used, cooking method, etc.) based on information on cooking items ordered by various customers at various restaurants in the past. Estimate the amount of sales you can expect if you change the rigor.

The storage unit 111 stores various data required for the conformity identification unit 114 and the sales amount estimation unit 115 to perform the above-mentioned processing. The structure of these data will be described below.

FIG. 5 is a diagram showing the configuration of the first customer attribute table stored in the storage unit 111. The storage unit 111 stores a first customer attribute table having the configuration shown in FIG. 5 for each of all the customers who use the restaurant service support system 1. The first customer attribute table stores data indicating compatibility between the customer and the foodstuff. The compatibility between the customer and the ingredients depends on the customer's constitution (constitution that shows an allergic reaction, etc.), taste (preference for spicy foods, etc.), creed (prohibition of ingestion due to religious reasons, etc.), etc. You may decide.

The first customer attribute table has fields [foodstuff name], [conformity], and [importance]. [Foodstuff name] stores data indicating names that identify foodstuffs such as "tomato" and "cheese". [Compatibility] stores data indicating compatibility between ingredients such as "like" and "inedible" and customers. In [Importance], for example, when "Inedible" is stored in [Compatibility], "I can eat if it is contaminated", "I can not eat even if it is contaminated", etc. Data is stored that show how important the suitability of is in the selection of food items.

FIG. 6 is a diagram showing the configuration of the second customer attribute table stored in the storage unit 111. The storage unit 111 stores a second customer attribute table having the configuration shown in FIG. 6 for each of all the customers who use the restaurant service support system 1. The second customer attribute table stores data indicating the compatibility between the customer and the cooking item.

The second customer attribute table has fields [cooking item name], [conformity], and [importance]. [Cooking item name] stores data indicating a name that identifies a cooking item such as "hamburger steak" or "miso soup". The food item name indicated by the data stored in the [Cooking item name] of the second customer attribute table is the original cooking item name (for example, "Mozzarella tomato wrapped hamburger steak") that the restaurant has given. It is not a general cooking item name (for example, "hamburger"). [Compatibility] stores data indicating compatibility between ingredients such as "like" and "dislike" and customers. In [Importance], for example, when "dislike" is stored in [Compatibility], it matches with general cooking items for customers such as "I can eat a little" and "I definitely do not want to eat". Data is stored that show how important sex is in the selection of individual dishes offered at a restaurant.

FIG. 7 is a diagram showing the configuration of the third customer attribute table stored in the storage unit 111. The storage unit 111 stores a third customer attribute table having the configuration shown in FIG. 7 for each of all the customers who use the restaurant service support system 1. The third customer attribute table stores data indicating compatibility between the customer and the taste type.

The third customer attribute table has fields [taste type name], [conformity], and [importance]. [Taste type name] stores data indicating a name that identifies the taste type, such as "sweet" and "spicy". In [Compatibility], data indicating compatibility with customers and taste types such as "like" and "dislike" are stored. For example, when "spicy" is stored in [taste type name] and "dislike" is stored in [suitability], "you can eat if it is a little spicy" or "you can eat it if it is a little spicy" in [importance]. Data indicating how important the compatibility with the taste type is for the customer in selecting the cooking item, such as "No", is stored.

FIG. 8 is a diagram showing the configuration of the fourth customer attribute table stored in the storage unit 111. The storage unit 111 stores a fourth customer attribute table having the configuration shown in FIG. 8 for each of all the customers who use the restaurant service support system 1. The fourth customer attribute table stores data indicating the attributes of the customer that impose restrictions on the diet such as creed and illness.

The 4th customer attribute table has fields [attribute name] and [importance]. In the [attribute name], a name that identifies a physical condition such as "pregnant" or "hypertension" or a name that identifies a belief such as "Judaism" or "vegan" is stored. In [Importance], the customer's attributes indicated by the [Attribute name] data, such as "you can eat if it is contained in the seasoning" and "you should not eat if it is contained even in a small amount", are the cooking items. Data is stored that indicate how important it is in the selection of.

The data stored in the 1st customer attribute table to the 4th customer attribute table for each customer constitutes food compatibility data indicating the compatibility between the customer and the food attribute. The data stored in the first customer attribute table to the fourth customer attribute table, that is, the food compatibility data, is registered in the restaurant service support server device 11 by the customer who uses the restaurant service support system 1 using the customer terminal device 12. It is the data that was done. The restaurant service support server device 11 receives the food compatibility data input by the customer from the customer terminal device 12, and stores the food compatibility data in the first customer attribute table to the fourth customer attribute table of the customer.

The data stored in the field [importance] of each of the first customer attribute table to the fourth customer attribute table for each customer has the compatibility between the customer and the food attribute, and the customer and multiple cooking items. Construct food compatibility importance data showing how important it is in identifying compatibility with each of the above.

FIG. 9 is a diagram showing the configuration of the compatibility template stored in the storage unit 111. The compatibility template is a variety of attributes indicated by the data stored in the [Attribute name] of the 4th customer attribute table (beliefs such as "Judaism" and "Vegan", diseases such as "hypertension" and "diabetes", and "pregnancy". For each of the physical conditions such as "medium", etc.), data indicating the dietary restrictions imposed on customers with that attribute is stored. The storage unit 111 stores a compatibility template having the configuration shown in FIG. 9 for each of various attributes (creed, disease, etc.).

The compatibility template has fields [type name] and [restriction]. In [Type name], a name that identifies the type of the object to which restrictions such as "foodstuff" and "cooking method" are imposed is stored. In [Restriction], for example, when "foodstuff" is stored in [type name], data indicating the content of the restriction such as "(prohibited) combination of meat and dairy product" is stored.

FIG. 10 is a diagram showing the structure of the cooking attribute strictness table stored in the storage unit 111. The storage unit 111 stores a cooking attribute strictness table having the configuration shown in FIG. 10 for each of all the restaurant stores registered in the restaurant service support system 1. The cooking attribute strictness table stores cooking attribute strictness data indicating how strictly the attributes of a plurality of cooking items that a restaurant can provide to customers are managed.

The cooking attribute strictness table has fields [type name] and [strictness]. In [Type name], a name that identifies the type of the attribute to be managed such as "foodstuff" and "cooking method" is stored. In [Strictness], for example, when "Foodstuffs" are stored in [Type name], "Foodstuffs other than those contained in processed foods are managed" and "(Flour) contamination is managed so as not to occur. Data indicating the strictness of management such as "is stored" is stored.

FIG. 11 is a diagram showing the configuration of the cooking attribute table stored in the storage unit 111. The storage unit 111 stores the cooking attribute table group having the configuration shown in FIG. 11 for each of all the restaurant stores registered in the restaurant service support system 1. The food service attribute table group for a restaurant includes a food attribute table for each of a plurality of food items that the restaurant can provide to the customer. Each of the cooking attribute tables stores cooking attribute data indicating the attributes of the corresponding cooking items.

The cooking attribute table shows data indicating the name of the original cooking item, which is the name uniquely given to the corresponding cooking item by the restaurant, and the category of the cooking item (for example, "appetizer", "noodles", etc.). Data, data indicating the general dish item name which is the general name of the dish item (for example, "hamburger", "carbonara", etc.), and the cooking method of the dish item (for example, "boil", "fried"". Etc.) and the data indicating the price of the cooking item are associated with each other.

The cooking attribute table has fields [foodstuff name], [foodstuff category], [allergy flag], [quantity], and [processed food ID]. [Foodstuff name] stores data indicating names that identify foodstuffs such as "carrot" and "mayonnaise". In the [Foodstuff category], data indicating the foodstuff category such as "main foodstuff", "secondary foodstuff", "seasoning", and "processed food" is stored. In the [allergy flag], flag data indicating whether or not the food is likely to become an allergen (hereinafter referred to as "allergen food") is stored. Data indicating the amount of ingredients used for cooking is stored in [Amount]. In the [processed food ID], when the foodstuff indicated by the data stored in the [foodstuff name] is a processed food, data for identifying the manufacturer and product name of the processed food is stored.

The food attribute strictness data stored in the food attribute strictness table for each of the restaurant stores and the food attribute data stored in the food attribute table group are the clerk of the restaurant store registered in the restaurant service support system 1. Is the data registered in the restaurant service support server device 11 using the clerk terminal device 13. The restaurant service support server device 11 receives the cooking attribute strictness data and the cooking attribute data input by the clerk from the clerk terminal device 13, and stores them in the cooking attribute strictness table and the cooking attribute table group of the restaurant clerk. ing.

FIG. 12 is a diagram showing the configuration of the foodstuff template stored in the storage unit 111. The storage unit 111 stores food template having the configuration shown in FIG. 12 for each of various general cooking item names (for example, "hamburger", "carbonara", etc.). The foodstuff template stores data indicating the names, quantities, etc. of the foodstuffs generally used for cooking of the general cooking items, not the cooking items actually provided to the customers by the restaurant. .. As for the food service template, the restaurant service support server device 11 is a candidate when the clerk of the restaurant store registers the data related to the ingredients used for the unique cooking items that the restaurant store can provide to the customer in the restaurant service support server device 11. It is used to present the data to the clerk.

The food template has fields [food name], [allergy flag], and [quantity]. The types of data stored in these fields are the same as the types of data stored in fields with the same name in the cooking attribute table.

FIG. 13 is a diagram showing the configuration of the processed food raw material table stored in the storage unit 111. The storage unit 111 stores a processed food raw material table having the configuration shown in FIG. 13 for each of various processed food categories (for example, “soy sauce”, “sausage”, etc.).

The processed food raw material table has fields [processed food ID], [maker name], [product name], [raw material name], and [quantity]. The [processed food ID] stores data that identifies the manufacturer name and product name of the processed food. In [Manufacturer name], data indicating a name that identifies the manufacturer of the processed food is stored. [Product name] stores data indicating a name that identifies individual processed foods manufactured by various manufacturers. In the [raw material name], a name (for example, “salt”, “chicken egg”, etc.) that identifies the raw material used in the processed food identified by the data of the [product name] is stored. [Raw material name] usually stores a plurality of data. In [Amount], data indicating the amount of each raw material used in processed foods is stored.

The processed food raw material table contains special records for which no data is stored in the [maker name] and [product name]. This record stores data showing the raw materials generally used for processed foods (for example, "soy sauce", "mayonnaise", etc.) corresponding to the processed food raw material table and the amount of those raw materials. When a clerk of a restaurant store registers data on processed foods used for unique cooking items that the restaurant can provide to customers in the restaurant service support server device 11, the brand of the processed foods is unknown or the case. When the data related to the processed food is not registered in the processed food raw material table, the data stored in this special record can be selected and registered in the restaurant service support server device 11.

FIG. 14 is a diagram showing the configuration of the food order table stored in the storage unit 111. The storage unit 111 stores a food order table having the configuration shown in FIG. 14 for each of all the restaurant stores registered in the restaurant service support system 1. The food order table stores food order data indicating the food items actually ordered by the customer who used the restaurant. In the present embodiment, the term "ordered" includes a state before the customer selects a cooking item and confirms the order (hereinafter, referred to as "unconfirmed order"). The food order data is input to the customer terminal device 12 by the customer, and is transmitted from the customer terminal device 12 to the restaurant service support server device 11. The restaurant service support server device 11 receives the food order data transmitted from the customer terminal device 12 and stores it in the food order table.

The food order table has fields [date and time], [customer ID], [same group customer ID], [cooking item name], [share flag], and [status]. Data indicating the date and time when the order was placed is stored in [Date and time]. Data for identifying the customer who placed the order is stored in the [customer ID]. [Same group customer ID] stores data that identifies a customer who has eaten together when the customer has a meal with another customer. A plurality of data may be stored in [the same group customer ID].

In [Cooking item name], data indicating a name (unique cooking item name) that identifies the ordered cooking item is stored. In the [share flag], flag data indicating whether or not the dish of the ordered item is shared by members of the same group is stored. [Status] includes the status of the order (for example, "unconfirmed order", "ordered (cancellable)", etc.) or the status of the food of the ordered item (for example, "provided", "paid", etc. ) Is stored.

The above is the explanation of the structure of various data stored in the storage unit 111.

FIG. 15 is a diagram showing the configuration of the customer terminal device 12. When the computer 20 executes a process according to the program for the customer terminal device 12, the computer 20 functions as the customer terminal device 12 having the configuration shown in FIG.

The customer terminal device 12 includes a storage unit 121, a receiving unit 122, a transmitting unit 123, a display unit 124, an input unit 125, and a position specifying unit 126. The storage unit 121 is realized by a memory 202 that operates under the control of the processor 201. The receiving unit 122 and the transmitting unit 123 are realized by a communication interface 203 that operates under the control of the processor 201. The display unit 124 and the input unit 125 are realized by the touch screen 204 that operates under the control of the processor 201. The positioning unit 126 is realized by the GNSS unit 205 that operates under the control of the processor 201.

The receiving unit 122 receives various data from the restaurant service support server device 11. The transmission unit 123 transmits various data to the restaurant service support server device 11.

The storage unit 121 stores various data. The data stored in the storage unit 121 includes data stored in advance, data received by the receiving unit 122 from an external device, and data input by the user. The transmission unit 123 transmits the data stored in the storage unit 121 to an external device.

The display unit 124 generates a screen using the data transmitted from the restaurant service support server device 11, and displays the generated screen.

The input unit 125 receives data input by the user of the customer terminal device 12 by touch operation.

The position specifying unit 126 continuously identifies the current position of the customer terminal device 12. As will be described later, the restaurant service support system 1 has a function of presenting restaurants that match the customer group to each member of the customer group in descending order of suitability. The current position of the customer terminal device 12 specified by the position specifying unit 126 is used by the restaurant service support server device 11 to identify the compatibility between the customer group and the restaurant store.

FIG. 16 is a diagram showing the configuration of the clerk terminal device 13. When the computer 20 executes a process according to the program for the clerk terminal device 13, the computer 20 functions as the clerk terminal device 13 having the configuration shown in FIG.

The clerk terminal device 13 includes a storage unit 131, a receiving unit 132, a transmitting unit 133, a display unit 134, and an input unit 135. The storage unit 131 is realized by a memory 202 that operates under the control of the processor 201. The receiving unit 132 and the transmitting unit 133 are realized by the communication interface 203 that operates under the control of the processor 201. The display unit 134 and the input unit 135 are realized by a touch screen 204 that operates under the control of the processor 201.

The receiving unit 132 receives various data from the restaurant service support server device 11 and the cache register 14. The transmission unit 133 transmits various data to the restaurant service support server device 11 and the cache register 14.

The storage unit 131 stores various data. The data stored in the storage unit 131 includes data stored in advance, data received by the receiving unit 132 from an external device, and data input by the user. The transmission unit 133 transmits the data stored in the storage unit 131 to an external device.

The display unit 134 generates a screen using the data transmitted from the restaurant service support server device 11, and displays the generated screen.

The input unit 135 receives data input by the user of the clerk terminal device 13 by touch operation.

The above is the explanation of the configuration of the restaurant service support system 1. Next, the operation of the restaurant service support system 1 will be described.

First, in order to use the restaurant service support system 1, the customer needs to register his / her attributes in the restaurant service support server device 11.

FIG. 17 is a diagram illustrating a screen displayed on the customer terminal device 12 when the customer registers food compatibility data indicating compatibility between himself / herself and the food attributes in the restaurant service support server device 11.

FIG. 17A is a screen for accepting input of food compatibility data related to foodstuffs. On the screen of FIG. 17A, the customer selects a foodstuff for which a preference or the like is to be specified from the foodstuffs displayed in the list, and selects the suitability and importance of the selected foodstuff from, for example, the options displayed in the list box. Enter the data by. The data input on the screen of FIG. 17A is transmitted from the customer terminal device 12 to the dining service support server device 11, and is stored in the first customer attribute table.

FIG. 17B is a screen for accepting input of food compatibility data regarding cooking items. On the screen of FIG. 17B, the customer selects a cooking item for which he / she wants to specify a preference, etc. from the cooking items displayed in the list, and sets the suitability and importance of the selected cooking item, for example, an option displayed in a list box. Enter data by selecting from. The data input on the screen of FIG. 17B is transmitted from the customer terminal device 12 to the eating out service support server device 11, and is stored in the second customer attribute table.

FIG. 17C is a screen for accepting input of food compatibility data related to taste type. On the screen of FIG. 17C, the customer selects a taste type for which a preference or the like is to be specified from the taste types displayed in the list, and sets the suitability and importance of the selected taste type, for example, an option displayed in a list box. Enter data by selecting from. The data input on the screen of FIG. 17C is transmitted from the customer terminal device 12 to the dining service support server device 11, and is stored in the third customer attribute table.

FIG. 17 (D) is a screen for accepting input of food compatibility data regarding customer attributes that impose restrictions on diets such as beliefs and illnesses. On the screen of FIG. 17 (D), the customer selects the attribute to which he / she corresponds from the attributes such as beliefs and diseases displayed in the list, and sets the importance of the selected attribute from the options displayed in the list box, for example. Enter data by selecting. The data input on the screen of FIG. 17D is transmitted from the customer terminal device 12 to the eating out service support server device 11, and is stored in the fourth customer attribute table.

When the customer finishes inputting the food compatibility data on the screen of FIG. 17 described above, the customer can use the restaurant service support system 1.

On the other hand, the clerk of the restaurant store strictly manages the attributes of those food items and how strictly they are in order to provide the customer with information on the food items that can be provided to the customer through the restaurant service support system 1. It is necessary to register the information as to whether or not the service is available in the restaurant service support server device 11.

FIG. 18 shows how strict the attributes of a plurality of cooking items that can be provided to the customer are managed by the clerk in the clerk terminal device 13 when registering the cooking attribute strictness data in the restaurant service support server device 11. It is a figure exemplifying the displayed screen.

On the screen of FIG. 18, the clerk inputs the cooking attribute strictness data by selecting the strictness of each of the ingredients displayed in the list, the cooking method, etc. from the options displayed in the list box, for example. The cooking attribute strictness data input on the screen of FIG. 18 is transmitted from the clerk terminal device 13 to the restaurant service support server device 11, and is stored in the cooking attribute strictness table.

FIG. 19 illustrates a screen displayed on the clerk terminal device 13 when the clerk registers or edits the cooking attribute data indicating the attributes of each of the plurality of cooking items that can be provided to the customer in the eating out service support server device 11. It is a figure.

FIG. 19A is a screen for the clerk to select new registration or editing of cooking attribute data. In FIG. 19A, cooking items for which cooking attribute data has already been registered are displayed in a list.

The clerk can register the cooking attribute data related to the new cooking item in the restaurant service support server device 11 by touching the "new registration" button on the screen of FIG. 19A. When the "new registration" button is touch-operated on the screen of FIG. 19 (A), the screen of FIG. 19 (B) is displayed on the clerk terminal device 13.

FIG. 19B is a screen for accepting input of cooking attribute data related to a new cooking item. On the screen of FIG. 19B, the clerk inputs the name and price of the original cooking item of the newly registered cooking item by touching the software keyboard or the like. Further, on the screen of FIG. 19B, the clerk inputs the general cooking item name, category, and cooking method of the newly registered cooking item by selecting, for example, from the options displayed in the list box. The clerk can also register a photograph of a newly registered cooking item on the screen of FIG. 19B.

When the clerk inputs the general dish item name on the screen of FIG. 19B, the clerk terminal device 13 transmits the dish identification data indicating the general dish item name to the restaurant service support server device 11. The restaurant service support server device 11 transmits the food template corresponding to the dish identification data received from the clerk terminal device 13 to the clerk terminal device 13 that transmits the dish identification data.

The clerk terminal device 13 uses the foodstuff template received from the eating out service support server device 11 to display the foodstuff candidates used for the cooking item and the foodstuff categories (“main material”, “main material”, on the screen of FIG. 19B). "Auxiliary material" etc.), a flag indicating whether or not the foodstuff is an allergen, and a general amount of the foodstuff are displayed in a list. The clerk selects the ingredients used for the cooking items actually provided to the customer at the restaurant from the ingredients listed on the screen of FIG. 19B, and corrects the amount of the ingredients as necessary. ..

In addition, the screen of FIG. 19B is provided with a field for inputting arbitrary ingredients (hereinafter referred to as "free input field"). If there are ingredients that are not displayed in the list for the food items to be provided to the customer, the clerk inputs the ingredients by selecting from the options displayed in the list box, for example, in the free input field, and clicks the "Add" button. You can add the ingredients entered in the free input field to the list by touching. The clerk inputs the amount etc. in the list for the ingredients added in this way.

Among the foodstuffs listed on the screen of FIG. 19B, the "details" button is displayed for processed foods. When the clerk touches the "details" button, the foodstuff identification data for identifying the foodstuff corresponding to the touch-operated "details" button is transmitted from the clerk terminal device 13 to the restaurant service support server device 11. The restaurant service support server device 11 transmits the processed food raw material table corresponding to the foodstuff identification data received from the clerk terminal device 13 to the clerk terminal device 13 from which the foodstuff identification data is transmitted. The clerk terminal device 13 displays the screen of FIG. 19C using the processed food raw material table received from the restaurant service support server device 11.

The screen of FIG. 19C is a screen for accepting input of the manufacturer and product name of the processed food used for the cooking item provided at the restaurant. On the screen of FIG. 19C, the clerk selects a manufacturer of processed foods from the options displayed in, for example, a list box. Depending on the selection, the screen of FIG. 19C displays a list of product names of processed foods manufactured by the selected manufacturer. The clerk selects the product name indicating the product used for the cooking item from the product names displayed in the list, and touches the "OK" button. In response to this touch operation, the processed food ID that identifies the manufacturer and product name of the processed food selected on the screen of FIG. 19 (C) for the food ingredients of the processed food listed on the screen of FIG. 19 (C). Is associated with. Further, when the "OK" button is touch-operated on the screen of FIG. 19 (C), the screen of FIG. 19 (B) is displayed again on the clerk terminal device 13.

After inputting all the cooking attribute data indicating the attributes of the newly registered cooking items on the screens of FIGS. 19 (B) and 19 (C) as described above, the clerk then displays "OK" on the screen of FIG. 19 (B). Touch the button. In response to this touch operation, the cooking attribute data input by the clerk is transmitted from the clerk terminal device 13 to the eating out service support server device 11 and stored in the cooking attribute table.

If there is a cooking item for which the cooking attribute data is to be edited among the cooking items displayed in the screen of FIG. 19A, the clerk selects the cooking item from the list and touches the "Edit" button. In response to this touch operation, the clerk terminal device 13 receives the cooking attribute table related to the cooking item selected by the clerk from the restaurant service support server device 11, and uses the cooking attribute table to display the screen of FIG. 19B. Is displayed. After that, the clerk edits the cooking attribute data on the screens of FIGS. 19 (B) and 19 (C), and then touch-operates the "OK" button on the screen of FIG. 19 (B). In response to this touch operation, the dish attribute data edited by the clerk is transmitted from the clerk terminal device 13 to the restaurant service support server device 11, and the dish attribute table is updated.

If there is a cooking item for which the cooking attribute data is to be deleted from the cooking items displayed on the screen of FIG. 19A, the clerk selects the cooking item from the list and touches the "Delete" button. Then, the cooking attribute table of the cooking item registered in the restaurant service support server device 11 can be deleted.

If there is a cooking item listed on the screen of FIG. 19A that allows the customer to change the ingredients to be used, the cooking method, etc., the clerk selects the cooking item from the list. , Touch the "Custom" button. In response to this touch operation, the clerk terminal device 13 receives the cooking attribute table related to the cooking item selected by the clerk (hereinafter referred to as "original cooking item") from the restaurant service support server device 11, and displays the cooking attribute table. It is used to display the screen of FIG. 19 (D).

The screen of FIG. 19 (D) is similar to the screen of FIG. 19 (B), but the screen of FIG. 19 (D) is for inputting a "custom name" that is not displayed on the screen of FIG. 19 (B). A column is displayed. The clerk makes changes to the cooking attribute data related to the original cooking item on the screens of FIGS. 19D and 19C. After the clerk makes those changes, when the "OK" button is touch-operated on the screen of FIG. 19 (D), the cooking attribute data changed by the clerk is transferred from the clerk terminal device 13 to the restaurant service support server device 11. Will be sent to. Hereinafter, the cooking item according to the cooking attribute data changed by the clerk is referred to as "custom cooking item".

The cooking attribute data related to the custom cooking item transmitted from the clerk terminal device 13 as described above is stored in a new cooking attribute table different from the cooking attribute table related to the original cooking item. At that time, the original cooking item name associated with the new cooking attribute table is a combination of the original cooking item name of the original cooking item and the custom name input on the screen of FIG. 19 (D).

For example, if the original cooking item name of the original cooking item is "seasonal vegetable curry" and the custom name of the custom cooking item that uses less spices to reduce spiciness is "mild", the custom cooking item "Seasonal vegetable curry (mild)" is associated with the cooking attribute table for the original cooking item name. In this way, the original cooking item and the custom cooking item are related to each other by the name "seasonal vegetable curry" which is commonly included in the original cooking item name.

When the clerk of the restaurant store finishes inputting the cooking attribute strictness data on the screen of FIG. 18 described above, and finishes inputting the cooking attribute data on the screen of FIG. 19 described above, the customer visits the food item of the restaurant. Information about the information can be viewed via the restaurant service support system 1.

When the customer uses the restaurant service by himself / herself, he / she can use the restaurant service support system 1 to display the restaurant that suits him / her on the customer terminal device 12. In addition, when the customer uses the restaurant service by himself / herself, he / she uses the restaurant service support system 1 to check whether or not the food item is suitable for each of the food items provided by a specific restaurant. Information indicating the above can be displayed on the customer terminal device 12.

As described above, the restaurant service support system 1 has a function of presenting a restaurant suitable for a customer who uses the restaurant service alone and a suitable food item, and a customer who uses the restaurant service as a group with an acquaintance or the like. On the other hand, it has a function of presenting a restaurant suitable for a customer group composed of those customers and a cooking item suitable for the customer group.

When the customer uses the restaurant service together with someone else, the customer uses the customer terminal device 12 to register the customer group in the restaurant service support server device 11. FIG. 20 is a diagram illustrating a screen displayed on the customer terminal device 12 when a customer registers a customer group with the restaurant service support server device 11. Hereinafter, a case where customer A, customer B, and customer C use the restaurant service together will be described as an example.

In the upper part of the screen of FIG. 20, the names of users of other customer terminal devices 12 in the vicinity of the customer terminal device 12 displaying this screen are displayed in a list. The customer terminal device 12 communicates with another customer terminal device 12 in the vicinity in accordance with a short-range wireless communication standard such as Bluetooth (registered trademark), so that the user of the other customer terminal device 12 can use the customer terminal device 12. Get the name of.

At the bottom of the screen of FIG. 20, the name of the user of the customer terminal device 12 displaying the screen of FIG. 20 is always displayed. The user of the customer terminal device 12 drags the name of the user who wants to eat together among the names of other users displayed in the upper part of the screen of FIG. 20, for example, from the upper part to the lower part. Can be added to a customer group.

The information on the screen of FIG. 20 is shared with other nearby customer terminal devices 12 via the restaurant service support server device 11. Therefore, for example, when customer A adds customer B to the customer group on the screen of FIG. 20 displayed on his / her customer terminal device 12, on the screen of FIG. 20 displayed on customer terminal device 12 of customer B and customer C, for example, Customer A will move from the top to the bottom.

On the screen of FIG. 20, when any of the customers A to C touches the "OK" button, the customer who receives the touch operation identifies each of the members of the customer group from the customer terminal device 12 to the eating out service support server device 11. Data indicating a name (hereinafter referred to as “customer group identification data”) and data indicating the current position of the customer terminal device 12 (hereinafter referred to as “current position data”) are transmitted. When the restaurant service support server device 11 receives the customer group identification data and the current position data from the customer terminal device 12, it generates data instructing the display of the screen shown in FIG. 21, and the data is identified by the customer group identification data. It is transmitted to each customer terminal device 12 of each member of the customer group. The customer terminal devices 12 of the customers A to C display the screen of FIG. 21 according to the data received from the restaurant service support server device 11.

The screen of FIG. 21 (A) is a screen for displaying restaurants that fit into a customer group of customers A to C within a predetermined distance from the current positions of customers A to C. A restaurant that fits a customer group means a restaurant that can provide food items that are suitable for any member of the customer group. In the present embodiment, for example, a restaurant that can provide a predetermined number or more of suitable cooking items to each member of the customer group is defined as a restaurant that matches the customer group.

At the bottom of the screen in FIG. 21 (A), restaurants that match the customer group are listed in descending order of suitability. In the upper part of FIG. 21 (A), a map showing the relationship between those restaurants and the current positions of customers A to C is displayed.

The color of the name of the restaurant displayed in the list at the bottom of the screen of FIG. 21 (A) indicates the compatibility between the restaurant and the customer group. For example, the color of the name of the restaurant means the following.

Blue: For all members, there are more than a certain number of favorite cooking items in any category of cooking items.
Green: In cases other than blue, for all members, the number of disliked cooking items is less than or equal to a predetermined number in any category of cooking items.
Yellow: Except for blue and green, for all members, the number of edible cooking items is greater than or equal to the predetermined number in any category of cooking items.

In the list at the bottom of the screen of FIG. 21 (A), an icon (hereinafter, referred to as “member icon”) indicating compatibility between the restaurant and each member of the customer group is displayed for each restaurant. .. The member icon displayed on the screen of FIG. 21 (A) is, for example, an icon in which the customer names of the members of the customer group are surrounded by a circle, and the color of the circle is the same as that of the member of the customer name displayed inside. Shows compatibility with restaurants. For example, the color of the ring of the member icon displayed on the screen of FIG. 21 (A) means the following.

Blue: In any category of cooking items, the number of favorite cooking items is equal to or greater than the specified number.
Green: In cases other than blue, the number of disliked cooking items is less than or equal to the predetermined number in any category of cooking items.
Yellow: In cases other than blue and green, the number of edible cooking items is equal to or greater than the predetermined number in any category of cooking items.

Each of the customers A to C has the degree to which each of the restaurants listed by the screen of FIG. 21 (A) displayed on the customer terminal device 12 fits each of them and each of the other members. You can know if you are doing it.

Each of the customers A to C displays information on the food items provided by the restaurant by selecting an arbitrary restaurant from the restaurants listed on the screen of FIG. 21 (A) by touch operation. The screen of FIG. 21B can be displayed on the customer terminal device 12. On the screen of FIG. 21 (B), for each of the food items provided by the restaurant selected by the customer, in addition to the photograph, the food item name, and the price, the compatibility of the food item with each member of the customer group is displayed. The member icon is displayed.

For example, the color of the ring of the member icon displayed on the screen of FIG. 21B means the following.
Red: A cooking item that uses inedible ingredients.
Yellow: A cooking item that uses ingredients that you dislike in cases other than red.
Blue: A cooking item in which favorite ingredients are used in cases other than red and yellow.
Green: Cooking items other than red, yellow, and blue.

In order to generate the screen of FIG. 21, the restaurant service support server device 11 first reads out the first customer attribute table to the fourth customer attribute table relating to the customer identified by the customer group identification data received from the customer terminal device 12. .. Further, the restaurant service support server device 11 reads out the cooking attribute strictness table and the cooking attribute table related to the restaurant within a predetermined distance from the position indicated by the current position data received from the customer terminal device 12.

Subsequently, the restaurant service support server device 11 uses the data stored in the table read as described above for each combination of each member of the customer group and each of the food items provided by the restaurant store. , Identify the suitability of the combination of customers and food items, i.e., food service.

Subsequently, the restaurant service support server device 11 specifies the compatibility between each member of the customer group and each of the restaurant stores, that is, the customer store compatibility, based on the food compatibility specified as described above.

Subsequently, the restaurant service support server device 11 specifies the suitability of the entire customer group and each of the restaurant stores, that is, the suitability of the group store, based on the customer store suitability specified as described above.

The restaurant service support server device 11 transmits the store suitability data indicating the group store suitability specified as described above to each customer terminal device 12 of the member of the customer group. The order of the restaurants and the colors for displaying the names displayed in the list at the bottom of the screen of FIG. 21 (A) are determined based on the store suitability data.

Further, the restaurant service support server device 11 transmits the personal store suitability data and the other person store suitability data indicating the customer store suitability specified as described above to each customer terminal device 12 of the member of the customer group. The personal store compatibility data is data indicating compatibility between the user of the customer terminal device 12 that receives the data and the restaurant. Further, the other person's store compatibility data is data indicating compatibility between each of the members of the customer group other than the user of the customer terminal device 12 that receives the data and the restaurant.

The color of the ring of the member icon displayed in the list at the bottom of the screen of FIG. 21 (A) is determined based on the personal store compatibility data and the other person store compatibility data.

Further, the restaurant service support server device 11 transmits the personal cooking suitability data and the other person's cooking suitability data indicating the cooking suitability specified as described above to each customer terminal device 12 of the member of the customer group. The personal cooking compatibility data is data indicating compatibility between the user of the customer terminal device 12 receiving the data and each of the cooking items. Further, the other person's cooking compatibility data is data indicating compatibility between each of the members of the customer group other than the user of the customer terminal device 12 that receives the data and each of the cooking items.

The color of the ring of the member icon displayed on the screen of FIG. 21 (B) is determined based on the personal cooking compatibility data and the other person cooking compatibility data.

Each of the customers A to C looks at the screen of FIG. 21, and considers the compatibility between themselves and the restaurant, as well as the compatibility between the other members who eat together and the restaurant, and the restaurant they want to use. You can propose a store. As a result, customers A to C can easily determine the restaurant to use.

After that, customers A to C go to the restaurant that they have decided to use and go to the table of the restaurant. Each of the customers A to C causes the customer terminal device 12 to display the screen of FIG. 22 at the restaurant. The screen of FIG. 22 is a screen for the customer to input the number of the restaurant and the table to be used.

On the screen of FIG. 22, the names of restaurants located within a predetermined distance (for example, a radius of about 10 meters) from the customer's current position are displayed in a list. The restaurant stores listed on the screen of FIG. 22 are the restaurant stores extracted by the restaurant service support server device 11 based on the current position data received from the customer terminal device 12. Each of the customers A to C selects the name of the restaurant to be used from the list on the screen of FIG. 22.

In addition, each of the customers A to C inputs the number of the table to be used on the screen of FIG. 22. After that, when each of the customers A to C touches the "OK" button on the screen of FIG. 22, the customer terminal device 12 sends the restaurant identification data to the restaurant service support server device 11 to identify the restaurant selected by the customer. , Table identification data indicating the table number entered by the customer is transmitted.

The restaurant service support server device 11 recognizes that the customers A to C are members of the same customer group based on the store identification data and the table identification data received from each of the customer terminal devices 12 of the customers A to C. The restaurant service support server device 11 is based on the cooking attribute strictness table and the cooking attribute table related to the restaurant identified by the store identification data, and the first customer attribute table to the fourth customer attribute table related to customers A to C. The compatibility data and the compatibility data for other people's dishes are generated, and the data are transmitted to each of the customer terminal devices 12 of the customers A to C.

When the "OK" button is touch-operated on the screen of FIG. 22, the screen shown in FIG. 23 is displayed on the customer terminal device 12. The screen of FIG. 23 is generated by using the personal cooking compatibility data and the other person's cooking compatibility data received by the customer terminal device 12 from the restaurant service support server device 11. Similar to the screen of FIG. 21B, the screen of FIG. 23 displays a photograph, a unique cooking item name, a price, and a member icon for each of the cooking items.

At the bottom of the screen in FIG. 23, an individual order column is displayed on the left side and a share order column is displayed on the right side. The customer can tentatively order the food item by dragging the photo of the food item to be ordered into any of these order fields. The provisional order is a state in which a cooking item is selected as a candidate, and means a state in which the order is unconfirmed. The customer drags the food items that he / she eats to the individual order field, and the food items that he / she shares with other members to the share order field.

The information in the share order column is shared with the customer terminal device 12 of another member of the customer group via the restaurant service support server device 11. Therefore, for example, when the customer A drags the dish item X to the share order column, the dish item X is displayed in the share order column on the screen of FIG. 23 displayed on the customer terminal device 12 of the customer B and the customer C.

Customers A to C can select the cooking item to be shared on the screen of FIG. 23 while considering the compatibility between other members and the cooking item by the member icon. Further, in the share order column, since the cooking items ordered by other members can be known in real time, the problem that the same or similar cooking items are ordered in duplicate is avoided.

The customer can confirm the order of the cooking item by touching the "Order" button for each of the cooking items dragged into the individual order column and the share order column. The dish identification data that identifies the dish item for which the order has been confirmed includes table identification data indicating the table number, a customer ID that identifies the customer who ordered the dish item, and whether or not the order for the dish item is a share order. It is transmitted to the clerk terminal device 13 via the restaurant service support server device 11 together with the flag data indicating the above. The clerk terminal device 13 displays the ordered food item and the table number of the customer who ordered the food item according to the data received from the restaurant service support server device 11. The clerk provides food to the customer according to the information displayed on the clerk terminal device 13.

The restaurant service support server device 11 updates the food order table using the data received from the customer terminal device 12 when the food item is ordered.

Customers A to C can settle the charges by using the customer terminal device 12 after finishing the meal at the restaurant. FIG. 24 is a diagram illustrating a screen for the customer to settle the charge. If there is a shared dish item, on the screen of FIG. 24, the customer pays all the fees for the shared dish item, pays evenly among the members, or asks other members to pay and does not pay. Or you can choose.

When the customer touches the "OK" button on the screen of FIG. 24, the payment request data requesting payment is transmitted from the customer terminal device 12 to the restaurant service support server device 11. The settlement request data includes data indicating how to bear the charges for the shared cooking items selected on the screen of FIG. 24. The restaurant service support server device 11 is a payment target for the customer of the customer terminal device 12 that is the source of the payment request data, based on the food order data stored in the food order table according to the payment request data received from the customer terminal device 12. Calculate the charge for. Subsequently, the restaurant service support server device 11 instructs the payment server device 15 to process the settlement of the calculated charges to be settled.

When the payment is completed by the payment server device 15, the restaurant service support server device 11 updates the [Status] data of the food order table for the food item for which the fee has been paid, and pays to notify the food item for which the fee has been paid. The completion notification data is transmitted to the clerk terminal device 13. The clerk terminal device 13 displays the screen illustrated in FIG. 25 based on the payment completion notification data received from the restaurant service support server device 11. On the screen of FIG. 25, it is displayed whether or not the payment of the fee has been completed for each of the cooking items ordered by the customer group.

The restaurant service support system 1 has a function of estimating the sales amount when a restaurant changes the strictness when managing the attributes of food items.

FIG. 26 is a diagram illustrating a screen for a clerk to use the above function. The screen of FIG. 26 is displayed by the clerk terminal device 13. On the screen of FIG. 26, the information indicated by the cooking attribute strictness table regarding the restaurant to which the clerk belongs is displayed. On the screen of FIG. 26, the clerk inputs the changed strictness for each type of foodstuff, cooking direction, etc., for example, by selecting an option from the menu list. After that, when the clerk touches the "OK" button on the screen of FIG. 26, the changed cooking attribute strictness data indicating the changed strictness input by the clerk is transferred from the clerk terminal device 13 to the restaurant service support server device 11. Will be sent.

When the restaurant service support server device 11 receives the changed cooking attribute strictness data, it uses the data stored in the cooking attribute table, the cooking attribute table, the first customer attribute table to the fourth customer attribute table, and the cooking order table. Therefore, from the strictness indicated by the cooking attribute strictness data stored in the cooking attribute strictness table related to the restaurant to which the clerk of the clerk terminal device 13 of the source of the changed cooking attribute strictness data belongs, the changed cooking attribute Estimate the sales amount of restaurants when changing to the strictness indicated by the strictness data. The restaurant service support server device 11 uses the estimated sales amount data indicating the estimated sales amount, the actual sales amount data indicating the current sales amount indicated by the data stored in the food order table, and the changed cooking attribute strictness data. Is transmitted to the clerk terminal device 13 from which the data is transmitted.

The clerk terminal device 13 displays the screen of FIG. 26B using the estimated sales amount data and the actual sales amount data received from the restaurant service support server device 11. On the screen of FIG. 26B, the sales amount before the change of the strictness and the estimated value of the sales amount after the change are displayed. The clerk can increase the sales amount by taking measures such as stricter management of the ingredients in consideration of the information displayed on the screen of FIG. 26 (B).

[Modification example]
The above-mentioned restaurant service support system 1 may be variously modified within the scope of the technical idea of the present invention. Examples of these modifications are shown below.

(1) In the first embodiment described above, the cooking attribute data stored in the cooking attribute table indicates the attributes related to the ingredients used for the cooking item and the cooking method, but the type of the attribute of the cooking item indicated by the cooking attribute data is. Not limited to these. For example, the cooking attribute data may indicate the calories of the cooking item and the components such as sugar contained in the cooking item. In that case, the suitability of the customer and the cooking item is identified based on the calories and ingredients.

(2) In the first embodiment described above, the compatibility between each customer and the restaurant and the compatibility between each customer and the cooking item are notified to the customer by the color of the ring of the member icon. In addition, the suitability between the customer group and the restaurant is notified to the customer by the color of the name of the restaurant. The mode of notification of these suitability is not limited to the one using color. For example, the customer terminal device 12 may notify the inedible food item by adding a character or a mark indicating an allergen to the member icon.

(3) The data configuration and screen configuration used in the above-described description of the first embodiment are examples and may be changed in various ways.

(4) The present invention relates to the system exemplified by the above-mentioned eating out service support server device 11, the terminal device exemplified by the customer terminal device 12, the terminal device exemplified by the clerk terminal device 13, and these systems or devices in a computer. We propose a computer program product equipped with a program for executing the processing performed by the computer, a computer-readable non-transient recording medium for recording the program, and a processor for storing the program and performing the processing according to the program. It is a thing.

[Second Embodiment]
FIG. 27 is a diagram showing the overall configuration of the restaurant service support system 2 according to the embodiment of the present invention. The restaurant service support system 2 is a system that supports a customer who uses the restaurant service to search using a search engine of a restaurant that is suitable for himself / herself and other customers who use the restaurant service together.

The restaurant service support system 2 includes a restaurant service support server device 21 and a customer terminal device 22.

The eating out service support server device 21 provides the customer with the eating out service together with the customer based on each attribute (food preference, transportation used when returning home, etc.) of a large number of customers who use the eating out service. A search condition formula is generated when searching for a restaurant suitable for the customer using a search engine such as Google (registered trademark), and text data indicating the generated search condition formula is transmitted to the customer terminal device 22. To do.

The customer terminal device 22 transmits request data including identification data for identifying a plurality of customers (customer groups) who use the eating service together to the eating service support server device 21, and the customer terminal device 22 responds by transmitting the request data. The transmitted text data is received, and the received text data is input to the search engine as data indicating a search condition expression. After performing an operation of designating another customer who uses the restaurant service together with the customer terminal device 22, the customer searches by the search engine using the search condition formula presented by the restaurant service support server device 21. By doing so, it is possible to easily obtain information on restaurants that fit the customer group.

In FIG. 27, the restaurant service support server device 21 is composed of one device, but the restaurant service support server device 21 may be composed of a plurality of devices.

The customer terminal device 22 is a terminal device used by a customer who uses a restaurant service. In FIG. 27, only one customer terminal device 22 is shown, but the number of customer terminal devices 22 changes according to the number of customers who use the restaurant service support system 2.

The restaurant service support server device 21 is realized by a computer that executes processing according to a program for the restaurant service support server device 21. The configuration of the computer used to realize the restaurant service support server device 21 is the same as that of the computer 10 shown in FIG.

The customer terminal device 22 is realized by a computer that executes processing according to a program for the customer terminal device 22. The configuration of the computer used to realize the customer terminal device 22 is the same as that of the computer 20 shown in FIG.

FIG. 28 is a diagram showing the configuration of the restaurant service support server device 21. When the computer 10 executes a process according to the program for the restaurant service support server device 21, the computer 10 functions as the restaurant service support server device 21 having the configuration shown in FIG. 28.

The restaurant service support server device 21 includes a storage unit 211, a reception unit 212, a transmission unit 213, and a search condition identification unit 214. The storage unit 211 is realized by a memory 102 that operates under the control of the processor 101. The receiving unit 212 and the transmitting unit 213 are realized by a communication interface 103 that operates under the control of the processor 101. The search condition specifying unit 214 is realized by the processor 101.

The receiving unit 212 receives various data from the customer terminal device 22. The transmission unit 213 transmits various data to the customer terminal device 22.

The storage unit 211 stores various data. The data stored in the storage unit 211 includes data stored in advance and data received by the reception unit 212 from an external device. The transmission unit 213 transmits the data stored in the storage unit 211 to an external device.

The search condition specifying unit 214 is a search condition for searching a restaurant that matches a customer group composed of a plurality of customers who eat together, based on the respective attributes of a plurality of customers who use the restaurant together. Identify the expression.

The storage unit 211 stores various data required for the search condition specifying unit 214 to perform the above-mentioned processing. The structure of these data will be described below.

The storage unit 211 stores the first customer attribute table to the fourth customer attribute table according to the first embodiment shown in FIGS. 5 to 8 for each of the customers who use the restaurant service support server device 21. ing. However, the first customer attribute table to the fourth customer attribute table in the second embodiment include data showing positive conformity, but does not include data showing negative conformity. Here, the positive relevance is, for example, "like", "edible", and the like. On the other hand, negative relevance is, for example, "dislike", "inedible", and the like.

In addition, the storage unit 211 stores position data indicating the positions of the nearest transportation bases (stations, bus stops, etc.) for each of the home and the workplace for each of the customers who use the restaurant service support server device 21. Has been done.

The data stored in the first customer attribute table to the fourth customer attribute table stored in the storage unit 211 constitutes food compatibility data indicating compatibility between the customer and the food. Each of the customers uses the customer terminal device 22 to register the food compatibility data in the restaurant service support server device 21 from the same screen as the screen shown in FIG. 17 regarding the first embodiment. The restaurant service support server device 21 receives the food compatibility data transmitted from each customer terminal device 22 of the customer and stores the food compatibility data in the first customer attribute table to the fourth customer attribute table.

Further, in the storage unit 211, in response to the request transmitted from the customer terminal device 22 of any of the customers, the suitability indicated by the food suitability data for each of the plurality of customers belonging to the customer group and the customer group Aggregation rule data indicating a rule for aggregating the location of the nearest transportation base indicated by the location data for each of the plurality of customers to which the customer belongs is stored.

The rules indicated by the aggregation rule data are, for example, the rules shown below. However, the rules below are examples and various other rules may be adopted.
(Rule 1) Select ingredients, dish names, taste types, and cooking methods that customers "like" more than a predetermined number (or a predetermined ratio) of a customer group as search keywords.
(Rule 2) Select the name of the station closest to the center of the smallest circle, including the location of the nearest transportation hub for all customers in the customer group, as the search keyword.

The operation of the restaurant service support system 2 will be explained below. Now, suppose customer A wants to use the restaurant service together with customer B and customer C. The customer A causes his / her customer terminal device 22 to display a screen for designating a customer group. Customer A is, for example, a customer composed of customers A to C by selecting customer B and customer C from a list of customer names displayed on a screen similar to the screen shown in FIG. 20 with respect to the first embodiment. Specify a group and perform a touch operation on the "OK" button. In response to the touch operation, the customer terminal device 22 transmits request data including identification data for identifying customers A to C to the restaurant service support server device 21.

When the restaurant service support server device 21 receives the request data from the customer terminal device 22, the food compatibility data relating to the customers A to C identified by the identification data included in the request data is collected from the first customer attribute table to the fourth customer attribute. Read from the table. Further, the restaurant service support server device 21 reads the position data related to the customers A to C from the storage unit 211. The restaurant service support server device 21 aggregates the suitability and position indicated by those read data, and generates text data indicating the aggregated result. The text data generated by the restaurant service support server device 21 is data indicating a list of search keywords such as "Tokyo Station spicy ramen". The restaurant service support server device 21 transmits the generated text data to the customer terminal device 22 that is the source of the request data.

When the customer terminal device 22 that sends the request data receives the text data transmitted from the restaurant service support server device 21 as a response to the request data, the customer terminal device 22 displays the screen shown in FIG. 29. Members of the customer group are displayed in the upper part of the screen of FIG. 29. A search keyword input field for a search engine is displayed at the bottom of the screen of FIG. 29, and the search keyword input field contains a list of search keywords indicated by text data received by the customer terminal device 22 from the restaurant service support server device 21. It has been entered. These search keywords are search keywords for searching a restaurant that is desirable from the viewpoint of food compatibility and convenience of movement for a plurality of members displayed at the upper part of the screen.

Customer A edits the search keyword as necessary on the screen of FIG. 29, and then touches the "search" button. As a result, the customer terminal device 22 displays a screen showing the search result by the search engine.

According to the above-mentioned restaurant service support system 2, the customer can easily search for a restaurant that suits himself / herself and the customer who uses the restaurant service together by designating the customer who uses the restaurant service together. it can.

[Modification example]
The above-mentioned restaurant service support system 2 may be variously modified within the scope of the technical idea of the present invention. Examples of these modifications are shown below.

(1) In the second embodiment described above, the search using the search engine is performed in the customer terminal device 22. Instead of this, the restaurant service support server device 21 may perform a search using a search engine and transmit the search result data indicating the search result to the customer terminal device 22 that is the source of the request data. In this case, the customer terminal device 22 receives the search result data from the restaurant service support server device 21 as a response to the request data, and displays the search result indicated by the received search result data.

(2) In the second embodiment described above, the data indicating suitability for foods contained in the first customer attribute table to the fourth customer attribute table does not include data indicating negative suitability. This is because some search engines cannot search except for unnecessary keywords. In a search engine that cannot search without unnecessary keywords, for example, if you perform a search using the word "spicy" extracted from data showing negative suitability of "I hate spicy food" as a search keyword, " A restaurant that offers "spicy" food items is searched, and the intended search results cannot be obtained. Therefore, in the second embodiment described above, data indicating the suitability for negative foods is not used so that the intended search result can be obtained regardless of the search engine used by the user.

Some search engines can search by excluding unnecessary keywords. For example, in Google's search engine, by adding a half-width hyphen in front of a keyword that you want to exclude, you can display a Web page that does not include that keyword at the top. Therefore, in the second embodiment, the data showing positive conformity and the data showing negative conformity are separately stored in the first customer attribute table to the fourth customer attribute table, and the negative conformity is stored separately. The keyword extracted from the data indicating the above may be used with a half-width hyphen in front of it. For example, if any of customers A to C is not good at spicy food, for example, "Tokyo Station-spicy ramen" will be displayed in the search keyword input field on the screen of FIG. 29.

(3) As an alternative to the above-mentioned modification (2), data showing positive conformity and data showing negative conformity are separately stored in the first customer attribute table to the fourth customer attribute table. In addition, the customer terminal device 22 performs a search using the search keyword extracted from the data showing positive suitability by the search engine, and also serves as reference information when the customer A determines the restaurant from the search result by the search engine. , May indicate food suitability (including negative ones) for members of the customer group.

FIG. 30 is a diagram showing a screen displayed by the customer terminal device 22 in this modified example. On the screen of FIG. 30, in addition to the information displayed on the screen of FIG. 29, information indicating the suitability of each food of the members of the customer group is displayed. This information is the information indicated by the food compatibility data regarding customers A to C extracted from the first customer attribute table to the fourth customer attribute table by the restaurant service support server device 21. The customer terminal device 22 receives food compatibility data related to customers A to C from the restaurant service support server device 21, and displays the information at the bottom of the screen of FIG. 30 using the received food compatibility data.

For example, in the example of the screen of FIG. 30, it can be seen that customer B is not good at Italian food and customer C is not good at spicy food. Therefore, when the customer A decides the restaurant to be used by the customers A to C while looking at the contents of the Web page displayed as the search result, the customer A is an Italian restaurant or a restaurant that offers many spicy dishes. By excluding from the candidates, it is possible to easily determine a restaurant that is desirable for any member.

(4) When the members of the customer group include, for example, members who have an allergic reaction to a specific ingredient, the customer asks the candidate restaurant to cook the food when deciding the restaurant. , You may want to check if the control is done so that the specific ingredients are not contaminated. In order to meet such needs, if there are food contraindications for any member of the customer group, the customer terminal device 22 may display confirmation items to the restaurant regarding those contraindications.

FIG. 31 is a diagram showing a screen displayed by the customer terminal device 22 in this modified example. On the screen of FIG. 31, if any of customers A to C has a wheat allergy and the person cannot eat even a dish mixed with wheat due to contamination, he / she should check with the clerk of the restaurant. The contents are displayed.

The information displayed on the screen of FIG. 31 is information generated by the restaurant service support server device 21 according to the food compatibility data regarding customers A to C extracted from the first customer attribute table to the fourth customer attribute table. The restaurant service support server device 21 stores confirmation content data indicating the confirmation content for data indicating negative conformity that requires confirmation at the restaurant. For example, "There are people with wheat allergies. Please divide the cooking equipment." By associating with the data that the food name is "wheat" and the importance is "cannot be eaten even if it is contaminated" The confirmation content data "Are you sure?" Is stored.

For example, when the food compatibility data for customers A to C includes data that the foodstuff name is "wheat" and the importance is "cannot be eaten even if it is contaminated", the restaurant service support server device 21 has this food compatibility in advance. The confirmation content data stored in association with the sex data is transmitted to the customer terminal device 22. The customer terminal device 22 displays the content indicated by the confirmation content data received from the restaurant service support server device 21 on the screen of FIG. 31.

For example, when the customer A determines a candidate for a restaurant to be used based on the information on the Web page searched by the search engine, the customer A calls the candidate restaurant and confirms the content displayed on the screen of FIG. 31. To do. If the Web page of the candidate restaurant includes an inquiry form, customer A copies the content displayed on the screen 31 and pastes it on the inquiry form to contraindicate food for the restaurant. You can easily make inquiries about.

1 ... Dining service support system, 10 ... Computer, 11 ... Dining service support server device, 12 ... Customer terminal device, 13 ... Clerk terminal device, 14 ... Cash register, 15 ... Payment server device, 20 ... Computer, 101 ... Processor, 102 ... memory, 103 ... communication interface, 111 ... storage unit, 112 ... reception unit, 113 ... transmission unit, 114 ... compatibility identification unit, 115 ... sales amount estimation unit, 121 ... storage unit, 122 ... reception unit, 123 ... Transmitter, 124 ... Display, 125 ... Input, 126 ... Positioning, 131 ... Storage, 132 ... Receiver 133 ... Transmitter, 134 ... Display, 135 ... Input, 201 ... Processor, 202 ... Memory, 203 ... communication interface, 204 ... touch screen, 205 ... GNSS unit, 2 ... eating out service support system, 21 ... eating out service support server device, 22 ... customer terminal device, 211 ... storage unit, 212 ... receiving unit, 213 ... Transmitter, 214 ... Search condition identification unit.

Claims

For each of the plurality of cooking items that the restaurant can provide to the customer, the cooking attribute data indicating the attributes of the cooking item is received from the terminal device of the clerk of the restaurant.
For each of the plurality of customers constituting the customer group, food compatibility data indicating the compatibility between the customer and the food attribute is received from the terminal device of the customer, and the food compatibility data is received.
For each combination of each of the plurality of customers and each of the plurality of cooking items, the compatibility between the customer of the combination and the cooking item is specified by using the cooking attribute data and the food compatibility data.
For each of the plurality of customers, personal cooking compatibility data indicating compatibility between the customer and each of the plurality of cooking items, and each of the customers other than the customer among the plurality of customers and the plurality of cooking items. A system that transmits other-person cooking compatibility data indicating compatibility with each of the above to the terminal device of the customer.
Based on the compatibility between the customer and the cooking item specified for each combination of each of the plurality of customers and each of the plurality of cooking items, the compatibility between the customer group and the restaurant is specified.
The system according to claim 1, wherein store compatibility data indicating compatibility between the customer group and the restaurant is transmitted to each terminal device of the plurality of customers.
For each of the plurality of customers, the compatibility between the customer and the restaurant is specified based on the compatibility between the customer and each of the plurality of cooking items.
For each of the plurality of customers, the personal store compatibility data indicating the compatibility between the customer and the restaurant, and the compatibility between each of the customers other than the customer among the plurality of customers and the restaurant are shown. The system according to claim 1 or 2, which transmits the compatibility data of another person's store to the terminal device of the customer.
Regardless of the plurality of cooking items that the restaurant can provide to the customer, food candidate data indicating candidates for cooking ingredients of the cooking item is stored for each of the plurality of cooking items.
The dish identification data for identifying the dish item is received from the terminal device of the clerk of the restaurant, and the dish identification data is received.
The food ingredient candidate data relating to the food item identified by the food identification data is transmitted to the terminal device of the source of the food identification data.
From the terminal device to which the foodstuff candidate data is transmitted, the foodstuff identification data for identifying one or more foodstuffs selected by the clerk of the restaurant from the foodstuff candidates indicated by the foodstuff candidate data is obtained from the foodstuff identification data. The system according to any one of claims 1 to 3, which is received as the food attribute data regarding the identified food item.
Receives cooking attribute strictness data indicating how strictly the attributes of the plurality of cooking items are managed by the restaurant from the terminal device of the clerk of the restaurant.
For each of the plurality of customers, how important the compatibility of the customer with the attributes of the food is for the customer from the terminal device of the customer in identifying the compatibility of the customer with each of the plurality of cooking items. Receive food compatibility importance data indicating if there is
In addition to the cooking attribute data and the food compatibility data, when identifying the compatibility between the customer and the cooking item of the combination for each combination of each of the plurality of customers and each of the plurality of cooking items, The system according to any one of claims 1 to 4, which uses the cooking attribute strictness data and the food compatibility importance data.
With respect to each of the plurality of customers, food order data indicating the food items ordered by the customer from the plurality of food items is received from the terminal device of the customer.
From the terminal device of the clerk of the restaurant, the strictness when the restaurant manages the attributes of the plurality of cooking items is changed from the strictness indicated by the cooking attribute strictness data. Receive changed cooking attribute strictness data to show
Using the food attribute data, the food compatibility data, the food compatibility importance data, and the food order data, the degree of strictness when the restaurant manages the attributes of the plurality of food items is the food attribute. Estimate the sales amount of the restaurant when the strictness indicated by the strictness data is changed to the strictness indicated by the changed cooking attribute strictness data.
The system according to claim 5, wherein the estimated sales amount data indicating the estimated sales amount is transmitted to the terminal device of the clerk of the restaurant store.
With respect to each of the plurality of customer groups, the personal cooking compatibility data and the stranger cooking compatibility data are transmitted to the terminal devices of the plurality of customers constituting the customer group.
From the terminal device to which the personal food compatibility data and the other person's food compatibility data are transmitted, the food item ordered by the customer who uses the terminal device is shown from among a plurality of food items that the restaurant can provide to the customer. Receive food order data,
Any of claims 1 to 5 in which the food order data is stored in association with customer identification data that identifies each of a plurality of customers constituting the customer group to which the customer who uses the terminal device from which the food order data is transmitted belongs. The system according to item 1.
On the computer
The process of receiving the personal cooking compatibility data and the stranger cooking compatibility data transmitted from the system according to claim 1,
A program for executing a process of displaying the suitability indicated by the personal cooking suitability data and the suitability indicated by the other person's cooking suitability data.
On the computer
The process of receiving the store suitability data transmitted from the system according to claim 2 and
The program according to claim 8, for executing the process of displaying the suitability indicated by the store suitability data.
On the computer
The process of receiving the personal store compatibility data and the other person store compatibility data transmitted from the system according to claim 3,
The program according to claim 8 or 9, for executing the conformity indicated by the personal store suitability data and the process of displaying the suitability indicated by the other person store suitability data.
On the computer
The process of transmitting the dish identification data to the system according to claim 4,
The process of receiving the foodstuff candidate data transmitted from the system and
The process of displaying the food candidate indicated by the food candidate data and
The food identification data is used to obtain data in which the food identification data that identifies one or more foodstuffs selected by the user from the foodstuff candidates indicated by the foodstuff candidate data and the food identification data transmitted to the system are associated with each other. A program for executing a process of transmitting the food attribute data regarding the identified food item to the system.
On the computer
The system according to claim 5 shows how important the compatibility of the user with the attributes of the food is for the user of the computer in identifying the compatibility of the user with each of the plurality of cooking items. The program according to any one of claims 8 to 10, for executing a process of transmitting food compatibility importance data.
On the computer
The process of transmitting the changed cooking attribute strictness data to the system according to claim 6 and
The program according to claim 11, wherein the process of receiving the estimated sales amount data is executed from the system.
For each of the plurality of customers constituting the customer group, food compatibility data indicating the compatibility between the customer and the food attribute is received from the terminal device of the customer, and the food compatibility data is received.
In response to a request from a terminal device of a certain customer among the plurality of customers, the conformity indicated by the food compatibility data of the plurality of customers is aggregated according to a predetermined rule, and text data indicating the aggregated conformity is obtained. A system that sends the request to the source terminal device.
For each of the plurality of customers constituting the customer group, food compatibility data indicating the compatibility between the customer and the food attribute is received from the terminal device of the customer, and the food compatibility data is received.
In response to a request from a terminal device of a certain customer among the plurality of customers, the conformity indicated by the food compatibility data of the plurality of customers is aggregated according to a predetermined rule, and text data indicating the aggregated conformity is obtained. Enter it into the search engine as data indicating the search conditions,
A system that transmits search result data indicating search results by the search engine, in which the text data is input as data indicating search conditions, to a terminal device that sends the request.
Memorize the confirmation content data that indicates the content to be confirmed to the restaurant regarding food contraindications,
The system according to claim 14 or 15, wherein when the confirmation content data corresponding to any of the food compatibility data of the plurality of customers is stored, the confirmation content data is transmitted to the terminal device of the transmission source of the request. ..
On the computer
A process of transmitting request data including identification data for identifying customers constituting a customer group to the system according to claim 14.
A process of receiving text data transmitted from the system as a response to the transmission of the request data, indicating the result of aggregating the conformities of the food compatibility data of a plurality of customers identified by the identification data.
A program for executing a process of inputting the text data into a search engine as data indicating search conditions.
On the computer
A process of transmitting request data including identification data for identifying customers constituting a customer group to the system according to claim 15.
A search engine uses text data transmitted from the system as a response to the transmission of the request data, which indicates the result of aggregating the conformities of the food compatibility data of a plurality of customers identified by the identification data. The process of receiving search result data indicating the results of the performed search, and
A program for executing a process of displaying the search result indicated by the search result data.
On the computer
Content to be confirmed with the restaurant regarding food contraindications according to any of the food compatibility data of a plurality of customers identified by the identification data, which is transmitted from the system as a response to the transmission of the request data. The process of receiving confirmation content data indicating
The program according to claim 17 or 18, for executing a process of displaying the contents indicated by the confirmation contents data.