WO2020218320A1 - Reception guidance system and reception guidance method - Google Patents

Abstract

The present reception guidance system includes: an image capturing unit which captures an image of a visitor into a building, and generates an image capturing result; an identification information acquisition unit which acquires identification information for identifying the visitor on the basis of an image decision for the visitor, which is included in the image capturing result; a location recognition unit which recognizes the location of the visitor on the basis of the image capturing result; a guidance information storage unit which stores the identification information about the visitor and guidance information for guiding the visitor to a path according to a destination in the building, which is determined according to the content reserved by the visitor; and a display control unit which, when the authentication is successful, displays the guidance information corresponding to the identification information about the visitor in the information display area of the building according to the recognized location of the visitor.

Description

Reception guidance system and reception guidance method

The present invention relates to a reception guidance system and a reception guidance method.
The present application claims priority based on Japanese Patent Application No. 2019-086042 filed in Japan on April 26, 2019, and this content is incorporated herein by reference.

An unmanned reception system is widespread for visitors to buildings. It is also important to ensure security when accepting visitors unattended. For this reason, security is ensured by authenticating the visitor using a non-contact card or the like, opening the gate or automatic ticket gate when the authentication is successful, and guiding the visitor to a predetermined area. There is also a mechanism to maintain security for visitors by stopping the elevator only on the designated floor.
When unmanned guidance is provided to such visitors in the building, the destination is indicated by the number of floors and room number, and the route is indicated by a sign or floor drawing. Further, as described in Patent Document 1 below, as another method of guiding a visitor, there is a technique of supporting the movement of the visitor by displaying the guidance information on the screen of a mobile phone or the like.

Japanese Patent Application Laid-Open No. 2013-170879

When using signs or floor drawings to guide visitors inside the building, the information is fixed and may lack flexibility. In addition, since the signs and floor drawings are fixedly installed, it may not be possible to refer to the guidance information except at the installation location.
On the other hand, when guiding visitors using a mobile device such as a smartphone, the information is flexible and it is easy to guide them at any place, but there are restrictions on the screen size and the spatial direction. It can be difficult to give instructions flexibly.

The present invention has been made in view of such circumstances, and an object of the present invention is to flexibly display information for guiding a visitor inside a building without being restricted by the screen size of a mobile device. The purpose is to provide a reception guidance system and reception guidance method that can be used.

One aspect of the present invention is to identify the visitor based on an imaging unit that images a visitor to the building and generates an imaging result and an image related to the appearance of the visitor included in the imaging result. The identification information acquisition unit that acquires the identification information of the visitor, the position recognition unit that recognizes the position of the visitor based on the imaging result, the identification information of the visitor, and the contents reserved by the visitor. A guidance information storage unit that stores guidance information for guiding the visitor to a route according to the destination in the building, and information on the building according to the recognized position of the visitor. The display area includes a display control unit that displays the guidance information (route information) corresponding to the identification information of the visitor.

In one aspect of the present invention, the imaging unit images a visitor to the building to generate an imaging result, and the identification information acquisition unit is based on an image related to the appearance of the visitor included in the imaged result. Then, the identification information for identifying the visitor is acquired, the position recognition unit recognizes the position of the visitor based on the imaging result, and the guidance information storage unit recognizes the identification information of the visitor. And the guidance information for guiding the visitor according to the destination in the building, which is determined according to the contents reserved by the visitor, and the display control unit stores the guidance information. Based on the guidance information stored in the unit, the guidance information (route information) corresponding to the identification information of the visitor is displayed in the information display area of the building according to the recognized position of the visitor. Let me.

As described above, according to each of the above-described aspects of the present invention, a visitor is identified, and individual guidance information for the identified visitor is displayed on the floor surface according to the position of the visitor. .. As a result, when displaying the guidance information to each visitor, it is possible to display it in a flexible position, and it is possible to display it using the floor surface without using the display screen, so that the screen size can be displayed. There are no restrictions on the display size, and the display size is flexible. Further, since the route according to the destination determined according to the reservation content can be displayed as the guidance information, the display content can be made flexible.

It is a conceptual diagram which shows the inside of the building which introduced the reception guidance system by one Embodiment of this invention. It is a schematic function block diagram which shows the functional structure of this reception guidance system. It is a flowchart explaining the operation of the reception process of the reception guidance device which concerns on one Embodiment of this invention. It is a flowchart explaining the operation of the reception / guidance of this reception guidance system.

FIG. 1 is a conceptual diagram showing the inside of a building into which a reception guidance system according to an embodiment of the present invention has been introduced.
Inside the building, there are a reception guidance device 10, a camera 20, a reception terminal 30, a security gate 40, a mobile terminal 50, an elevator 60, a floor surface 70, an escalator 71, and a display device 80. In addition, guidance information 91a is displayed at the feet of the visitor 90a, and guidance information 91b is displayed at the feet of the visitor 90b. In FIG. 1, as an example, a case where two visitors 90a and 90b enter the building is shown, but the present invention is not limited to this. For example, there may be a case where a plurality of visitors, more than two, enter the building. Further, in the present embodiment described later, the visitors 90a and 90b may be referred to as users of the reception guidance system, the reception guidance device 10, and the reception terminal 30.
This building is, for example, a building such as an office building. In FIG. 1, an entrance hall is illustrated as an example of a floor in a building.
When the escalator 71 goes up from the lower floor to the entrance hall, the reception terminal 30 is immediately installed on the front side of the visitors 90a and 90b. A security gate 40 is installed behind the reception terminal 30, and when visitors 90a and 90b pass through the security gate 40, an elevator 60 is installed. Visitors 90a and 90b can use the elevator 60 to move to a security-controlled area on the upper floor or lower floor of the building.

The reception guidance device 10 performs identification processing for identifying visitors 90a and 90b who come to the building, and displays information on the floor surface 70 by the display device 80 to guide the movement route in the building according to the identification result. The reception guide device 10 is, for example, a computer.
The camera 20 is installed on the ceiling or wall in the building and images an area that can be imaged by itself. The camera 20 photographs any area such as the inside of the building, the entrance of the building, the exit of the building, and outputs the imaging result to the reception guide device 10. Although only one camera 20 is shown in the entrance hall in FIG. 1, a plurality of cameras 20 may be installed on each floor in the building. The plurality of cameras 20 take pictures of different areas, but some areas may overlap.

The reception terminal 30 is installed near the entrance of the building. The reception terminal 30 has, for example, a function of performing a reservation procedure for a visitor 90a, 90b to make a visit in a security area of a building in response to an operation input to the mobile terminal 50. The reception terminal 30 can perform the reservation procedure before the day before, but is mainly used when the reservation procedure is performed on the day. The reception terminal 30 can also be used when the visitors 90a and 90b want to perform the reservation procedure without using the mobile terminal 50. A computer is used as the reception terminal 30. Further, as the reception terminal 30, a portable computer terminal such as a tablet may be used at a predetermined position (reception counter, etc.) in the building.

The security gate 40 shifts to a passable state by opening the flap when the visitors 90a and 90b enter or leave the security area and the authentication is successful. The security gate 40 may be of a flap type or another type. The security gate 40 is provided at the boundary between the security area and the non-security area.

The mobile terminal 50 is, for example, a terminal device carried by visitors 90a and 90b, and for example, a smartphone, a mobile phone, or the like can be used.
The elevator 60 is provided, for example, in a security area. In this case, visitors 90a and 90b who can pass through the security gate 40 can be used. Further, the destination floor of the elevator 60 may be restricted so that only the floor where the room where the room is permitted to enter can be selected.
The entire or at least a part of the floor surface 70 can be used as a display surface. Since the floor surface 70 can be displayed without using a device such as the so-called mobile terminal 50, the size at which information can be displayed is not restricted by the screen size of the mobile terminal 50.
The display device 80 displays the guidance information on the floor surface 70 or the wall surface in the building. As the display device 80, for example, a display panel such as a projector or an LED module can be used. A plurality of the display devices 80 are provided in the building. Therefore, the guidance information can be displayed according to the positions of the tracked visitors 90a and 90b in any area where it is desirable to display the guidance information. In this embodiment, a case where the display device 80 is a projector will be described. However, when a plurality of display devices 80 are provided in one building, a projector is used as one of the display devices 80 and the other display devices 80 are used. A display panel may be used.
By displaying the guidance information on the floor surface 70, the display device 80 can realize the function of using the floor surface 70 as the display surface. When a display panel such as an LED module is used for the display, the display device 80 and the floor surface 70 may be integrally configured.

The guidance information 91a and the guidance information 91b are images projected by the display device 80. The guidance information 91a is displayed at the feet of the visitor 90a. The guidance information 91a is a figure including a display frame 91a-1 and an arrow 91a-2.
The display frame 91a-1 is a figure that surrounds the feet of the visitor 90a.
The arrow 91a-2 is a figure indicating a direction to guide from a part of the outer circumference of the display frame 91a-1. By displaying the guidance information 91a, it is possible to guide the visitor 90a of the route to the destination (room to be visited, etc.) in the building. In the present embodiment, a character string, an image, a symbol, or the like can be displayed in addition to the arrow on the inner peripheral side of the display frame 91a-1 or its periphery.

The guidance information 91b is displayed at the feet of the visitor 90b. The guidance information 91b is a figure including a display frame 91b-1 and an arrow 91b-2.
The display frame 91b-1 is a figure that surrounds the feet of the visitor 90b.
The arrow 91b-2 is a figure indicating a direction to guide from a part of the outer circumference of the display frame 91b-1. By displaying the guidance information 91b, it is possible to guide the visitor 90b of the route to the destination (room to be visited, etc.) in the building. In the present embodiment, a character string, an image, a symbol, or the like can be displayed in addition to the arrow on the inner peripheral side of the display frame 91b-1 or its periphery.

FIG. 2 is a schematic function block diagram showing a functional configuration of the reception guidance system 1.
The reception guidance device 10 is communicably connected to the camera 20, the reception terminal 30, the security gate 40, the mobile terminal 50, and the elevator 60 via the network N.
The network N is a communication network capable of communicating between connected devices, and for example, one or a combination of two or more of the Internet, LAN (local area network), and public network can be used.
The camera 20 outputs the imaging result to the reception guide device 10.
The reception terminal 30 outputs information corresponding to the operation input of the visitors 90a and 90b to the reception guidance device 10. Further, the reception terminal 30 is provided with a display screen, and can display the information obtained from the reception guidance device 10.

The security gate 40 opens and closes the flap in response to a control signal from the reception guide device 10.
The mobile terminal 50 transmits information corresponding to the operations of the visitors 90a and 90b to the reception guidance device 10, and displays the information transmitted from the reception guidance device 10 on the display screen of the own mobile terminal 50. The elevator 60 moves to the floor designated by the visitors 90a and 90b and opens the door. The elevator 60 also has a function of moving to a permitted floor and opening a door in response to an instruction from the reception guide device 10. That is, when the reception guide device 10 identifies the visitors 90a and 90b, the reception guide device 10 identifies the floor to be visited based on the reserved information of the identified visitors 90a and 90b, and instructs the specified floor as the stop floor of the elevator. By doing so, the door of the elevator 60 can be opened on the specified floor.

The reception guidance device 10 includes an identification information acquisition unit 100, a reservation management unit 101, a position recognition unit 102, an authentication unit 103, a storage unit 104, a security control unit 105, and a display control unit 106.
When the identification information acquisition unit 100 acquires an image which is an image capture result captured by the camera 20 from the camera 20, the identification information acquisition unit 100 identifies the images of the visitors 90a and 90b from the acquired images, and the visitor 90a is based on the image determination technique. , 90b are identified. For example, the identification information acquisition unit 100 acquires identification information for identifying the visitors 90a and 90b based on an image related to the appearance of the visitors 90a and 90b included in the result captured by the camera 20. The identification information should be able to identify the visitors 90a and 90b. For example, as images related to the appearance of the visitors 90a and 90b, the face images of the visitors 90a and 90b, the clothes of the visitors 90a and 90b, and the visitors 90a, Any one or more of the postures of 90b and the like can be used in combination. Further, the identification information may be a feature amount representing a feature of the image related to the appearance, or may be a visitor ID corresponding to the image related to the appearance of the visitors 90a and 90b. In this embodiment, the case where the face image is used to identify the visitors 90a and 90b will be described as an example, but the face image is used as a part of the authentication and the reception guidance system does not hold the face image. Even so, the visitors 90a and 90b may be identified and authenticated by using a combination of a plurality of in-building authentication methods.
The reservation management unit 101 receives the reservation information input from the mobile terminal 50 or the reception terminal 30 and the identification information of the visitors 90a and 90b via the network N, and stores the reservation information in the reservation information storage unit 1041 of the storage unit 104. ..
The position recognition unit 102 recognizes the positions of the visitors 90a and 90b. For example, the position recognition unit 102 identifies the positions of the visitors 90a and 90b based on the imaging result obtained from the camera 20. In the present embodiment, a case where the position recognition unit 102 uses the image pickup result from the camera 20 for recognizing the position will be described as an example, but a sensor (human sensor) capable of detecting the positions of the visitors 90a and 90b will be described. When a sensor or the like is provided in the building, the position recognition unit 102 can also identify the positions of the visitors 90a and 90b by referring to the detection result of the sensor. Even if the visitors 90a and 90b move in the building, the position recognition unit 102 can track the visitors 90a and 90b.
The authentication unit 103 authenticates the visitors 90a and 90b by using the acquired identification information and the authentication information.

The storage unit 104 has a reservation information storage unit 1041 and a guidance information storage unit 1042. The storage unit 104 is a storage medium, for example, an HDD (Hard Disk Drive), a flash memory, an EEPROM (Electrically Erasable Programmable Read Only Memory), a RAM (Random Access Memory), a RAM (Random Access Memory), a Memory, or a Memory Consists of any combination of storage media. For the storage unit 104, for example, a non-volatile memory can be used.

The reservation information storage unit 1041 stores the identification information of the visitors 90a and 90b and the reservation information indicating that there is a reservation to visit a predetermined area which is a destination in the building. The identification information of the visitors 90a and 90b may be any information that can identify the visitors 90a and 90b. For example, the identification information of the visitors 90a and 90b is an image of the visitors 90a and 90b represented by a face image. This image is registered in advance as user information in the reception guidance device 10 for the visitors 90a and 90b. Further, the identification information of the visitors 90a and 90b may be an ID (for example, a visitor ID) or a two-dimensional bar code distributed in advance to the visitor. When an ID or a two-dimensional bar code is used as the identification information of the visitors 90a and 90b, the reception guide device 10 reads out the images of the visitors 90a and 90b corresponding to the ID and the two-dimensional bar code from the reservation information storage unit 1041. With the acquisition of the ID and the two-dimensional bar code, the images of the visitors 90a and 90b can also be used as identification information. The user information may be stored in the reservation information storage unit 1041 as visitors 90a and 90b who may make a reservation, or may be stored in a database external to the reception guidance device 10.

As the reservation information, information that identifies the date and time of the visit and the person to be visited is used. The reservation information includes, for example, the date and time of the visit, the name of the visited company, the name of the person in charge of the visit, the telephone number of the person in charge of the visit, the company name of the visitors 90a and 90b, the names of the visitors 90a and 90b, and the names of the visitors 90a and 90b. Information such as the telephone number of the company and the purpose of the visit (meeting, delivery, etc.) is also used. It is also used for rooms (reception room, conference room, etc.) used for visits. When such reservation information is registered, it means that there is a reservation, and when the reservation information is not registered, it means that there is no reservation.
The guidance information storage unit 1042 stores the identification information of the visitors 90a and 90b and the guidance information for guiding the visitors 90a and 90b along the route according to the destination in the building. The guidance information is generated by the reservation management unit 101 and stored in the guidance information storage unit 1042.

The security control unit 105 sets a route to a predetermined area in conjunction with the positions of the visitors 90a and 90b for the visitors 90a and 90b whose reservation information corresponding to the identification information of the visitors 90a and 90b is reserved. Unlock the security above. The security control unit 105 determines whether or not the recognized positions of the visitors 90a and 90b correspond to the guidance information. The security control unit 105 determines whether or not the recognized user's position corresponds to the guidance information, and if the recognized user's position does not correspond to the guidance information, the building manager Send notification information to the terminal device of.

The display control unit 106 causes the display device 80 to display various information. The display control unit 106 displays the route information corresponding to the identification information of the visitors 90a and 90b on the floor surface of the building according to the recognized positions of the visitors 90a and 90b by the display device 80. The display control unit 106 displays the guidance information when the reservation information corresponding to the identification information of the visitors 90a and 90b is reserved. The display control unit 106 determines when the authentication of the visitors 90a and 90b fails, or when the reservation information corresponding to the identification information of the visitors 90a and 90b is not reserved even if the authentication is successful. Display route information that guides you to an area other than the area. When the recognized user's position does not correspond to the guidance information, the display control unit 106 displays a warning on the floor surface of the building according to the positions of the visitors 90a and 90b. The display of the guidance information may be not only on the floor surface but also on the wall surface. In other words, in the present embodiment, the display control unit 106 can control the display device 80 to display guidance information on an appropriate information display area in the building, for example, the floor surface and the wall surface of the building. In the present embodiment, the information display area is determined according to the positions of the visitors 90a and 90b of the building in the building.

FIG. 3 is a flowchart illustrating the operation of the reception process of the reception guidance device 10.
First, the visitors 90a and 90b operate the mobile terminal 50 owned by the visitor or the reception terminal 30 installed on the reception floor of the building to be visited, and input the information necessary for the reservation. The reservation can be made from either the mobile terminal 50 or the reception terminal 30, but here, the case of using the mobile terminal 50 will be described. The visitors 90a and 90b perform a login process from the mobile terminal 50 owned by the visitor to the reception guidance device 10 of the reception guidance system (step S101). You can log in by entering the user ID and password issued when you registered the user in advance. Further, for login, instead of the user ID and password, methods such as biometric authentication, face authentication, and two-step authentication using a terminal may be combined.

If the login is successful, the visitors 90a and 90b enter the reservation information according to the visit schedule. When the reservation management unit 101 of the reception guidance device 10 receives the reservation information input from the mobile terminal 50, it stores the reservation information in the reservation information storage unit 1041 to register the reservation information indicating the visit schedule (step S102). Here, the logged-in ID may be used as the identification information of the visitors 90a and 90b, or the face image corresponding to the logged-in ID is read from the user-registered information and read out from the user-registered information. It may be used as identification information.

Next, the reservation management unit 101 approves the registered reservation information (for example, a visit schedule) (step S103). This approval can be applied to, for example, whether the company name and person in charge of the visit are correct, whether the visitors 90a and 90b are correctly registered as users, whether the person in charge of the visit has a free schedule, and the room used for the visit. It is done based on whether there is a vacancy. In the reservation management department 101, the company name and the person in charge of the visited place are correct, the visitors 90a and 90b are correctly registered as users, the schedule of the person in charge of the visited place is vacant, and the room used for the visit. If there is space in, approve the reservation information. Approval of this reservation information is a process in which the person in charge of the visit confirms the reservation contents on the terminal device used by himself / herself and inputs an instruction to approve the reservation information from the terminal device when responding to the reservation contents. It may be. Regarding whether or not the company name and the person in charge of the visit are correct, for example, the list of the person in charge of the visit is matched by referring to the visit list information stored for each company occupying the building. It is done by judging whether or not. The visit destination list information may be stored in the storage unit 104 of the reception guidance device 10, or may be stored in a database external to the reception guidance device 10.
If the approval is not successful, the reservation management unit 101 may send error information indicating that the approval has not been established to the mobile terminal 50 that requests the reservation. As a result, the visitors 90a and 90b who use the mobile terminal 50 readjust the visit date and time and the like.

When the reservation information is approved, the reservation management unit 101 generates guidance information (for example, a route from the building entrance to the meeting place) (step S104), and the user identification information, the reservation information, and the generated guidance information (route information). ) And are stored in the guidance information storage unit 1042 (step S105). For the guidance information generated here, the movement route from the reception floor to each room in the building may be registered in advance, and the guidance information may be generated by reading this, or the room reserved from the reception floor. The route to and from may be generated with reference to the equipment information. The equipment information includes information indicating the floor plan, layout, and whether the area is an area (toilet, emergency exit, etc.) that is allowed to enter even if it is not reserved, or an area that should not be entered. Information.

Next, the operation of reception / guidance of the reception guidance system 1 will be described with reference to the flowchart of FIG.
When the visitors (users) 90a and 90b enter the building (step S200), the camera 20 photographs the visitors 90a and 90b and transmits the imaging result to the reception guide device 10. The position recognition unit 102 of the reception guide device 10 identifies the positions of the visitors 90a and 90b based on the camera image based on the imaging result (step S201). The identification information acquisition unit 100 cuts out the face images of the visitors 90a and 90b based on the imaging result obtained from the camera 20, and recognizes the face images to identify who the visitors 90a and 90b are. .. In addition, the identification information acquisition unit 100 identifies the visitor ID corresponding to the face image by image processing or the like from the user-registered information (step S202).
The authentication unit 103 authenticates the visitors 90a and 90b by using the image pickup result from the camera 20 and the visitor ID (step S203). For example, if the face image or the visitor ID is registered as a user, it is determined that the authentication is successful, and if the face image or the visitor ID is not registered as a user, it is determined that the authentication is unsuccessful.

When the authentication fails, the display control unit 106 uses the information for general destination guidance indicating the direction to the reception terminal or the shared facility as the guidance information, and the recognition result of the position recognition unit 102 indicates the visitors 90a and 90b. The display device 80 displays on the floor surface 70 according to the position (foot) (step S220). As a general destination display, for example, information (arrow image, etc.) indicating a toilet installed in an area other than the security area in the building or an exit of the building.

Next, the reservation management unit 101 determines whether or not a new reservation has been accepted (step S240). Here, for example, the reservation management unit 101 determines whether or not a new reservation has been received before a certain period of time has elapsed. This new reservation may be made at the reception terminal 30 or at the mobile terminal 50. When a new reservation is accepted, the process proceeds to step S202.
The identification information acquisition unit 100 cuts out a face image of the visitors 90a and 90b whose user authentication has not been successful, and recognizes the face image to identify who the visitors 90a and 90b are and the face. The visitor ID corresponding to the image is specified from the user-registered information. For example, when a new reservation is accepted for the visitors 90a and 90b whose user authentication has not been successful, the user authentication is successful in step S203 and the process proceeds to step S204.

On the other hand, when new reservations are not accepted, the reservation management unit 101 determines whether the current positions of the visitors 90a and 90b are detours to the area permitted in terms of security or the restricted area. Is determined (step S241).
When the current positions of the visitors 90a and 90b are not in the restricted area, the display control unit 106 determines whether or not the visitors 90a and 90b have left the building (step S245). If the user has not left the building, the display control unit 106 proceeds to step S240, and if the user leaves the building, the process ends.

On the other hand, in step S241, when the display control unit 106 determines that the current positions of the visitors 90a and 90b are in the restricted area, the display control unit 106 displays a warning on the floor surface 70 under the feet of the visitors 90a and 90b. (Step S242). As a result, even if the visitors 90a and 90b accidentally invade a place where they should not enter, the visitors 90a and 90b can be guided to an area where entry is permitted. In addition, when the intrusion into a place where the visitors 90a and 90b should not enter continues for a certain period of time, the security control unit 105 transmits warning information to the terminal device of the building manager or the like as necessary. report. Based on this warning information, the administrator can take necessary actions.

Then, the reservation management unit 101 regenerates the route information indicating the route for the visitors 90a and 90b to leave the exclusion zone by the route generation function (step S243). The display control unit 106 causes the display device 80 to display the guidance information according to the regenerated route information together with the warning information.
Next, the display control unit 106 determines whether or not the visitors 90a and 90b have left the place where they should not enter (step S244), and if they have not left the place where they should not enter, the process proceeds to step S242. If the user exits from a place that should not be entered, the process proceeds to step S245.

On the other hand, when the user authentication is successful and the visitor ID is specified in step S203, the reservation management unit 101 confirms whether the visitors 90a and 90b have been reserved for reception based on the specified visitor ID. Whether or not (that is, whether or not the visitors 90a and 90b have made a visit reservation) is determined (step S204). The reservation management unit 101 determines whether or not there is reservation information corresponding to the visitor ID by referring to the reservation information storage unit 1041. Then, the reservation management unit 101 determines that there is a reservation if there is reservation information, and determines that there is no reservation if there is no reservation information.

When the reservation management unit 101 determines that there is reservation information for the visitors 90a and 90b, the display control unit 106 reads out the guidance information corresponding to the reservation information from the guidance information storage unit 1042. The display control unit 106 causes the display device 80 to display the navigation to the meeting place and the direction as the guidance information on the floor surface 70 according to the positions of the visitors 90a and 90b indicated by the recognition result of the position recognition unit 102 (step). S205). As the guidance information displayed here, an arrow image indicating the direction for moving from the current positions of the visitors 90a and 90b to the place included in the reservation information (the room used at the time of the visit) is displayed. By moving according to this arrow image, the visitors 90a and 90b can move toward the meeting place.
On the other hand, when the reservation management unit 101 determines that there is no reservation information for the visitors 90a and 90b, the display control unit 106 guides the general destination to a position under the visitors 90a and 90b. The guidance information to be displayed is displayed by the display device 80 (step S220).

After the process of step S205, the position recognition unit 102 continuously identifies the positions of the visitors 90a and 90b based on the image pickup result from the camera 20. The display control unit 106 determines whether or not the positions of the visitors 90a and 90b are proceeding along the navigation route indicated by the guidance information (step S206). When the positions of the visitors 90a and 90b are along the route indicated by the guidance information, security control is performed (step S207). That is, the positions of the visitors 90a and 90b are continuously tracked by the position recognition unit 102 based on the image pickup result from the camera 20. Therefore, when it is detected that the visitors 90a and 90b have reached the front of the security gate 40 and the elevator 60 on the way to the meeting place according to the guidance information, the security control unit 105 performs security control to perform security. Along with opening the gate 40 and the elevator 60, the target floor is set to the floor where the meeting place is located (step S207). Under the control of the security control unit 105, the security gate 40 and the elevator 60 are also opened and closed in conjunction with the positions of the visitors 90a and 90b.

Next, the display control unit 106 determines whether or not the positions of the visitors 90a and 90b have reached the meeting place (step S208). If the positions of the visitors 90a and 90b have not reached the meeting place, the display control unit 106 proceeds to step S205 and displays the guidance information according to the positions of the visitors 90a and 90b.

When the display control unit 106 determines that the visit place has been reached, the display control unit 106 temporarily stops displaying the guidance information. As a result, while the visitors 90a and 90b are meeting with the visitor at the meeting place, the guidance information to the feet can not be displayed.
Next, the display control unit 106 determines whether or not the next destination (visiting place) or the end of the visit is set and input from the mobile terminal 50 by the visitors 90a, 90b or the visited party (step S209). If the next destination or the end of the visit is not set and the visitors 90a and 90b leave the visit place, the display control unit 106 displays guidance information that guides the general destination at the user's feet. Displayed by the device 80 (step S220). In this case, if the visitors 90a and 90b temporarily leave the visit room due to a break time during the visit, the display control unit 106 can guide the visitors 90a and 90b to the toilet, the break room, the emergency exit, and the like. ..

When the next destination or the end of the visit is set and it is detected that the visitors 90a and 90b have left the visit place, the display control unit 106 provides guidance information according to the set contents. , Display the navigation to the next destination (step S210). For example, guidance information for the visit place set as the next destination and guidance information for guiding the route for leaving the building are displayed on the floor surface 70 under the feet of the visitors 90a and 90b. Next, the display control unit 106 determines whether or not the positions of the visitors 90a and 90b have arrived at the next destination (step S211), and if so, proceeds to step S209 and arrives. If not, the navigation to the destination is displayed (step S212). When displaying the navigation to this destination, a general guidance display may be displayed. Then, the display control unit 106 determines whether or not the user has left the building (step S213), and if the user has not left the building, the process proceeds to step S211. If the user leaves the building, the process ends. To do.

When it is determined in step S206 that the visitors 90a and 90b are moving away from the route based on the guidance information, the reservation management unit 101 determines that the current positions of the visitors 90a and 90b are the toilets and the like. It is determined whether it is a detour to an area permitted in terms of security or an intrusion into a place that should not be entered (step S230). Whether the area is allowed to enter or the area should not be entered may be specified by referring to, for example, the equipment information of the building.

When the display control unit 106 determines that the intrusion is in a place that should not be entered, the display control unit 106 displays a warning on the floor surface 70 under the feet of the visitors 90a and 90b (step S231).
Then, the reservation management unit 101 regenerates the route information indicating the route for exiting the exclusion zone by the route generation function (step S232), and the display control unit 106 guides according to the regenerated route information. The information is displayed by the display device 80 together with the warning information.
Next, the display control unit 106 determines whether or not the visitors 90a and 90b have left the restricted area (step S233), and if they have not left the restricted area, the process proceeds to step S231. If you leave the restricted area, proceed to step S205.

On the other hand, when it is determined that the positions of the visitors 90a and 90b are the areas where entry is permitted, the reservation management unit 101 uses the route generation function to route the visitors 90a and 90b from the current position to the meeting place. Is recalculated (step S235). The display control unit 106 causes the display device 80 to display the guidance information according to the recalculated route. Then, the process proceeds to step S205.

In the embodiment described above, the case where the guidance information is displayed on the floor surface 70 has been described. However, in an area or the like where it is difficult to display the guidance information on the floor surface in the building, the display control unit 106 may carry the visitors 90a and 90b. The guidance function may be complemented by an application of the terminal 50 (display using a map display or AR (augmented reality)), projection of guidance information on the wall of a building, display by signage (electronic signboard), or the like.

In the above-described embodiment, the case where the guidance information is displayed at the feet to the visitors 90a and 90b from the outside has been described, but other than the visitors 90a and 90b, the employees of the company occupying the building It can also be applied to entrance / exit management and guidance. In that case, the reception guidance device 10 may be linked with the company's in-house schedule management system (groupware or conference room reservation system).
It can also be applied to use in open spaces such as shopping malls instead of security areas. In that case, the reception guidance device 10 may be linked with the reservation system of the restaurant in the shopping mall, the schedule management application / route search application on the personal terminal.

According to the embodiment described above, when a visitor makes a reservation for a visit on the reception / guidance system using an application on a smartphone or a terminal installed in a building, a route to the visit place is generated on the system. Will be done. When a visitor enters the building, the position of the visitor is acquired, and the building displays a guide at the visitor's feet. As a result, after individually identifying the users, personalized information according to the reservation contents of the users can be displayed at the feet of each user. In addition, destination guidance can be provided interactively.

Since the guidance information is displayed on the floor surface 70 or the wall surface, the display position can be flexibly changed according to the user's position, instead of displaying only the fixed position as in the sign or floor drawing. Further, unlike a mobile phone, the screen size of the mobile terminal is not restricted, so that the amount of information and the display size can be flexibly set, and spatial direction display can be easily performed.

The reception guidance device 10 in the above-described embodiment may be realized by a computer. In that case, the program for realizing this function may be recorded on a computer-readable recording medium, and the program recorded on the recording medium may be read by the computer system and executed. The term "computer system" as used herein includes hardware such as an OS and peripheral devices. Further, the "computer-readable recording medium" refers to a portable medium such as a flexible disk, a magneto-optical disk, a ROM, or a CD-ROM, or a storage device such as a hard disk built in a computer system. Further, a "computer-readable recording medium" is a communication line for transmitting a program via a network such as the Internet or a communication line such as a telephone line, and dynamically holds the program for a short period of time. It may also include a program that holds a program for a certain period of time, such as a volatile memory inside a computer system that serves as a server or a client in that case. Further, the above program may be for realizing a part of the above-mentioned functions, and may be further realized for realizing the above-mentioned functions in combination with a program already recorded in the computer system. It may be realized by using a programmable logic device such as FPGA (Field Programmable Gate Array).

Although the embodiments of the present invention have been described in detail with reference to the drawings, the specific configuration is not limited to this embodiment, and includes designs and the like within a range that does not deviate from the gist of the present invention. Further, the present invention is not limited by the above description, but is limited only by the appended claims.

According to the above-described embodiment, when displaying the guidance information to each of the visitors who visit the building, the display position of the guidance information, the display screen size, and the route corresponding to the destination according to the reservation contents of the visitor are determined. It is possible to provide a reception guidance system and a reception guidance method that can give flexibility to the display contents that are the guidance information to be shown.

1 Reception guidance system 10 Reception guidance device 20 Camera 30 Reception terminal 40 Security gate 50 Mobile terminal 60 Elevator 70 Floor surface 71 Elevator 80 Display device 90a, 90b Visitors, users 91a, 92b Guidance information 100 Identification information acquisition unit 101 Reservation management unit 102 Position recognition unit 103 Authentication unit 140 Storage unit 1041 Reservation information storage unit 1042 Guidance information storage unit 105 Security control unit 106 Display control unit N network

Claims (7)

1. An imaging unit that images visitors to the building and generates imaging results,
   An identification information acquisition unit that acquires identification information for identifying the visitor based on an image related to the appearance of the visitor included in the imaging result.
   A position recognition unit that recognizes the position of the visitor based on the imaging result,
   Guidance information storage that stores the identification information of the visitor and the guidance information for guiding the visitor according to the destination in the building, which is determined according to the contents reserved by the visitor. Department and
   A display control unit that displays the guidance information corresponding to the identification information of the visitor in the information display area of the building according to the recognized position of the visitor.
   Reception guidance system with.
2. It further has a reservation information storage unit that stores the identification information and reservation information indicating that there is a reservation to visit a predetermined area which is a destination in the building.
   When the reservation information corresponding to the identification information is reserved, the display control unit displays the guidance information.
   The reception guidance system according to claim 1.
3. When the reservation information corresponding to the identification information is not available, the display control unit displays the guidance information in an area other than the predetermined area.
   The reception guidance system according to claim 2.
4. Claim that the visitor who has the reservation information corresponding to the identification information of the visitor further has a security control unit which releases the security on the route to the predetermined area in conjunction with the position of the visitor. 2 or the reception guidance system according to claim 3.
5. The security control unit determines whether or not the recognized position of the visitor corresponds to the guidance information, and determines whether or not the position corresponds to the guidance information.
   When the recognized position of the visitor is not a position corresponding to the guidance information, the display control unit displays a warning in the information display area of the building according to the position of the visitor.
   The reception guidance system according to claim 4.
6. The security control unit determines whether or not the recognized position of the visitor corresponds to the guidance information, and when the recognized position of the visitor does not correspond to the guidance information. To send the report information to the terminal device of the manager of the building.
   The reception guidance system according to claim 4 or 5.
7. The imaging unit captures the visitors to the building and generates the imaging results.
   The identification information acquisition unit acquires the identification information for identifying the visitor based on the image related to the appearance of the visitor included in the imaging result.
   The position recognition unit recognizes the position of the visitor based on the imaging result, and then
   The guidance information storage unit provides the identification information of the visitor and the guidance information for guiding the visitor according to the destination in the building, which is determined according to the contents reserved by the visitor. Remember,
   The display control unit corresponds to the identification information of the visitor in the information display area of the building according to the recognized position of the visitor based on the guidance information stored in the guidance information storage unit. Display the guidance information,
   Reception guidance method.

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