WO2020213695A1

WO2020213695A1 - Participant data collecting device and computer-readable medium storing program

Info

Publication number: WO2020213695A1
Application number: PCT/JP2020/016776
Authority: WO
Inventors: 優成田中; 佳一上川
Original assignee: 株式会社アクリート
Priority date: 2019-04-17
Filing date: 2020-04-16
Publication date: 2020-10-22
Also published as: JP2020177417A; JP6569074B1

Abstract

Provided is a participant information collection device comprising: a reception control unit that controls reception of inbound communication addressed to a predetermined phone number from a communication device managed by a participant in an event; a communication device information acquisition unit that acquires, from the communication device, the transmission source phone number of the inbound communication and other information about the communication device; a response unit that makes a response inclusive of, in a reply addressed to the transmission source phone number, secret information to be used by the participant for acquiring a privilege by satisfying a predetermined condition; a determination result acquisition unit that acquires a determination result as to whether or not the predetermined condition is satisfied; an information collection accumulation unit that collects and accumulates information about the participants in which information about the event, information about the communication device, and the determination result are associated; and an information extraction provision unit that extracts information related to the event from the information about the participants and provides the information to a device of the event manager. Of the extracted information about the participants, the information extraction provision unit converts at least the transmission source phone number into another form of information and provides the converted information.

Description

A computer-readable medium containing a participant's data collection device and program

The present invention relates to a participant data collection method and a program.

Various objects of interest to customers, such as outdoor concerts, baseball, soccer, sumo wrestling, car racing, TV programs, job hunting and fan events and exhibitions, spot sales or exhibitions and exhibitions such as cars and houses. It is becoming important to properly understand the needs of customers and provide appropriate benefits or services for various events where people gather. In addition, as the use of networks becomes more active, it is required to appropriately reflect the intentions of customers in the protection of their personal information.
Examples of the prior art include the following techniques.

For example, it has a database that records the customer's phone number and e-mail address in association with the points earned by the customer, and sends the source phone number, the destination phone number of the outgoing call, and the received e-mail. The original e-mail address and the e-mail address to which the sent e-mail is sent are recognized. Then, the system identifies the customer by searching the database with this information, and counts up the points of the identified customer. Goods or / and services are provided to customers whose earned points are equal to or higher than the preset value. In this way, the system collects customer information. As a result, there is a technology that allows customers to actively provide information to companies that have the system (see, for example, Patent Document 1).

In addition, in order for customers to access information and advertisements on the server and database, first perform user registration. When registering as a user, in addition to basic profile information such as the customer's age, gender, address, and name, customers who wish to receive information by e-mail or the like also register their e-mail address. In addition, the telephone number of the telephone or wireless telephone used by the customer to access the server and the passcode for access are registered. This phone number, in combination with the passcode, is used for the purpose of user authentication when the customer accesses the server. Regarding the high level of customer interest, purchase history / purchase frequency of the product group and related product groups, access history / acquisition frequency of information / advertisements related to the product group, participation in events, sweepstakes, etc. related to the product group The degree of interest is determined according to the history / participation frequency, the reaction to notifications by e-mail, etc. regarding the product group and related product groups, and the reaction to the granting of benefits such as coupons, etc., according to the degree of interest. In addition to various information and advertisements, there are technologies for providing services such as events and prizes, and various benefits such as service points and discount coupons (see, for example, Patent Document 2).

Such conventional technology for managing users requires the user to register a complicated account by registering an ID and password at an initial stage, and provides benefits that the user does not want. It was not always easy for users to use, such as being done. That is, the user needs to go through a complicated registration procedure before using the service provided by the system, and even if the user registers, the appropriate service desired by the user may not be obtained. There was a limit to building a system that provides appropriate services that meet the needs of people. In addition, there are vulnerable systems to protect the privacy of users, and users hesitate to provide their own information or register fictitious information. Was also occurring.

Japanese Unexamined Patent Publication No. 2003-67556 Japanese Unexamined Patent Publication No. 2001-175761

The disclosure technology aims to provide more appropriate services to participants by acquiring information on participants such as events by an appropriate method and managing them appropriately.

Obtained from the reception control unit that controls the reception of inbound communication addressed to a predetermined telephone number from the communication device managed by the event participants by the disclosed technology, and the communication device including at least the source telephone number of the inbound communication. The source of the communication device information acquisition unit that acquires the information of the communication device, and the secret information used when the participant acquires the privilege that the participant can obtain by satisfying a predetermined condition. A response unit that responds by including it in a reply addressed to a telephone number, a determination result acquisition unit that obtains a determination result of whether or not the predetermined conditions are satisfied, information on the event, and at least the caller's telephone number. For the information collection / storage unit that collects and stores the participant's information and the device under the control of the person who manages the event, which associates the information obtained from the communication device including the communication device with the judgment result. An information extraction and providing unit that extracts and provides information related to the event from the participant's information, and converts at least the source telephone number of the extracted participant's information into other information. A participant information collection device having an information extraction and provision unit to be provided is provided.

According to the disclosed technology, it is possible to provide more appropriate services to participants by acquiring information on participants such as events by an appropriate method and managing them appropriately.

FIG. 1 is a block diagram of the disclosed technology. FIG. 2 shows the hardware configuration of the participant information collecting device. FIG. 3 shows the hardware configuration of the communication device under the control of the participants. FIG. 4 is a flowchart showing the processing of the participant information collecting device. FIG. 5 is a flowchart showing an example of a process in which a telephone number associated with an event is assigned. FIG. 6 is a flowchart showing an example of determining the conditions for obtaining the benefits that the participants can obtain. FIG. 7 is a flowchart showing an example of determining whether or not to accept communication from a participant. FIG. 8 is a flowchart showing an example of communication processing between the participant information collecting device and the communication device managed by the participant. FIG. 9 is a flowchart showing an example of giving a privilege to a participant. FIG. 10 is a diagram showing an example of the overall configuration of the embodiment.

Hereinafter, embodiments of the disclosed technology will be described with reference to the drawings. It should be noted that the embodiments described in the specification and drawings below are examples and are not intended to limit the invention of the claims.

FIG. 1 is a block diagram of the disclosed technology. The outline of this embodiment is as follows.
The event 122 means various events planned and provided to the participants of the event 122 by the person who manages the event 122. Specific examples of the event 122 include, but are not limited to, outdoor concerts, baseball, soccer, sumo, car racing, television programs, and the like. Examples of events include spot sales, product sales in TV shopping, job hunting, fan events and exhibitions, and events where people gather at exhibition halls such as cars and houses and exhibition halls.

Participants who are interested in the event 122 participate in the event carried out by the administrator of the event 122. In addition, "participation" in the event 122 means having some relation to the event 122. For example, attending an outdoor concert means going to the venue of the outdoor concert and being at the venue of the outdoor concert. Also, when the event is a broadcast of a recording of an outdoor concert by television broadcasting, "participation" means watching a television program of the outdoor concert. In this case, since the participant only needs to be in any area where the television broadcast can be received, the location of the participant will be wide.

Therefore, when an event is held in a specific area, by knowing the location information of the participants in the event, it is the person who actually participates in the event or the person who does not actually participate in the event. It can be distinguished whether there is. Also, in this case, by grasping the time when the event is being held, it is possible to determine whether the person is actually participating in the event or not when the event is being held. Can be distinguished.

Also, if the event is a TV shopping broadcast, at what point the information obtained from the participants can be obtained in order to understand whether the person is watching the broadcast or not. It is also important to know what it is. If the information obtained from the participant is obtained at a time other than the broadcast time of the TV shopping, it means that the participant may not be watching the TV shopping.

Also, if the event is a continuous sale of merchandise in multiple locations, the participant is the purchaser of the merchandise or a potential merchandise purchaser in or near the store. Is. In this case, the information about when the information obtained from the participants was obtained may not be important. On the other hand, the location information obtained from the participants may be more important because it is possible to know which location the participant is associated with.
Therefore, it should be noted that important information can change as information obtained from event participants depending on the nature of the event.

The above example exemplifies the location information and time information when information is obtained from the participants of the event. Information about participants is not limited to location information and time information, but also includes a wide range of information such as e-mail addresses and ages.

The present embodiment makes it possible to grasp the position information and the time information obtained from the participants more easily and more accurately, and also to grasp the other information as described above more easily. It is a thing.

In addition, it is important to protect the privacy of participants when obtaining information on participants. Participants do not want their private information to be disseminated.

For example, a participant may provide fictitious information as his / her own information in order to prevent others from grasping his / her own information. When the proportion of such fictitious information mixed in the information obtained from the participants increases, it is difficult to use the information obtained from the participants as information that is appropriately beneficial to the participants. Means to be. Therefore, it is also important to ensure that the privacy of participants is protected. In this embodiment, various information about the participants can be collected more easily and accurately while protecting the privacy of the participants. Details of this embodiment will be described below.

Through the event 122, the event manager can easily and accurately grasp the needs of the event participants by easily acquiring the information of the persons who participated in the event 122. By using the information of the event participants, the event manager can provide the event participants with benefits that meet their needs. In addition, the event manager can accurately use the needs of the event participants by obtaining the information of the event participants, and when planning further events, it is more appropriate to meet the needs of the event participants. It is also possible to provide participants with various events.

The present embodiment will be described in more detail with reference to FIG. In the present embodiment, it is desirable that one telephone number is associated with the telephone number extraction unit 102 in response to the event 122. The telephone number extraction unit 102 extracts one telephone number from the unused telephone number set 104 and transmits it to the telephone number transmission unit 106 and the reception control unit 112 in association with the event information. The telephone number transmission unit 106 transmits the telephone number to the manager of the event 122 and the device under the control of the manager. The event manager communicates the phone number to the participants when the event is taking place. The telephone number may be communicated to the participants, for example by being displayed on a display installed at the concert venue. In addition, the telephone number may be transmitted to the concert participants by writing the telephone number on the admission ticket of the concert venue, the pamphlet distributed at the concert venue, the poster posted at the concert venue, or the like. The means of transmitting the telephone number is not limited to the above. For example, a symbol code such as a QR code (registered trademark) including a telephone number may be presented to the participants. Participants can obtain telephone number information by reading the symbol code with the camera of their mobile terminal. Alternatively, the telephone number may be transmitted by short-range wireless communication such as BLE (Bluetooth Low Energy) (registered trademark), ZigBee, WiFi, or wide-area wireless communication such as a mobile phone communication network. The device for transmitting the telephone number may be the hardware of the person who implements the present embodiment, the hardware managed by the event manager, or the hardware managed by a third party. Further, the telephone number may be transmitted to the application installed on the mobile terminal by wireless communication. In addition, the application may generate one of a plurality of predetermined telephone numbers. By transmitting the trigger for generating a telephone number to the mobile terminal by wireless communication, the application of the mobile terminal may be made to generate a predetermined telephone number according to the information included in the trigger.

When transmitting the telephone number to the participant, the participant can be given benefits (incentives, etc.) by contacting the telephone number using the communication device 108 managed by the participant. It is desirable to be transmitted to.

Participants make a short message (SMS), voice call, etc. to the provided telephone number using a communication device 108 such as a mobile phone that they manage. The communication from the communication device 108 managed by the participant to the telephone number is transmitted to the reception control unit 112. The mode of communication may be not only SMS and voice communication but also communication such as RCS (Rich Communication Services). The content of the communication sent from the participant's communication device 108 to the telephone number is not limited to the message communication or the voice call which may include the text. The details of the communication exchange between the participant's communication device 108 and the system of the present embodiment will be described later.

It is desirable that the event manager selects the appropriate benefits that can be given to the participants according to the nature of the event. Participants may also be allowed to choose from multiple options if the benefit is given in multiple options. An example of how to provide benefits to participants will be described later.

The communication information that has reached the reception control unit 112 is transmitted to the communication device information acquisition unit 114. The communication device information acquisition unit 114 extracts the source telephone number of the communication delivered to the telephone number from the communication device 108 of the participant. The reason for acquiring the source telephone number is that the source telephone number is very reliable information for identifying the communication device 108 managed by the participant. Therefore, grasping the source telephone number of the communication device 108 managed by the participant is appropriate information for identifying the participant who manages the communication device 108. What's more, participants may simply send a blank message to their phone number or make a voice call. Therefore, it is a convenient method for the participants to grasp the source telephone number of the communication device 108 by the present embodiment. Since the caller's telephone number is highly sensitive information about the participants, it is desirable to consider the protection of the participants' privacy when managing it. Details on protecting the privacy of participants will be described later.

If the message from the communication device 108 includes information on the current position of the communication device 108, the communication device information acquisition unit 114 acquires the sent position information and together with the source telephone number. , Communicate to the information collection and storage unit 130. The information collection / storage unit 130 acquires and stores the source telephone number, location information, and the like. Further, the calling telephone number is returned to the reception control unit 112 and transmitted to the response unit 126.

If the received communication content is a message communication that may include text, the response unit 126 sends a response message to the communication source telephone number. It is desirable to include a unique URI (Uniform Resource Identifier) for each caller's telephone number in the response message. The URI may be the URL of the web address with unique information added to the calling telephone number. The participant's communication device 108, which has received the response message, uses the URI to access the Internet site 124.

If the communication device information acquisition unit 114 cannot acquire the caller's telephone number, the response unit 126 cannot respond because it cannot return a response to the participant's communication device 108. When a communication with a secret caller's telephone number arrives, the credibility of the communication is low because the source of the communication is unknown. Therefore, the response unit 126 may not respond and may discard the received message.

The communication device 108 exchanges information with the Internet site 124. The Internet site 124 identifies the communication device 108 from the information of the URI accessed by the communication device 108. If the location information of the communication device 108 has not yet been obtained, it is desirable that the Internet site 124 attempts to acquire the location information of the communication device 108 via the Internet. When the position information of the communication device 108 is obtained by the Internet site 124, the position information is transmitted to the communication device information acquisition unit 114 together with the information for identifying the communication device 108. The communication device information acquisition unit 114 determines the source telephone number from the information that identifies the communication device 108, and transmits the information associated with the source telephone number and the location information to the information collection / storage unit 130. The information collection / storage unit 130 stores the position information of the communication device 108 in correspondence with the calling telephone number.

In addition, the Internet site 124 communicates with the communication device 108 and collects information such as the participant's e-mail address. Information about the participants such as the collected e-mail address is also sent to the communication device information acquisition unit 114 in the same manner. Then, information about the participant such as the participant's e-mail address is also associated with the sender's telephone number and accumulated in the information collection / storage unit 130.

When the communication from the communication device 108 is a voice call, for example, the following processing is performed. The reception control unit 112 performs an automatic voice response to the voice call. The communication device information acquisition unit 114 attempts to acquire the source telephone number of the voice call. The caller's telephone number is transmitted to the response determination unit 128. Further, when the voice call includes the position information of the communication device 108, this position information is also acquired. The caller's telephone number and / or location information is transmitted to and stored in the information collection / storage unit 130.

The response determination unit 128 checks whether or not a message containing text can be returned to the caller's telephone number of the voice call. A check is made to see if a message can be answered to a voice call. The response determination unit 128 checks whether or not it is possible to respond with a message by using the number system of the calling telephone number, the database of telephone numbers, and the like. For example, in the case of a voice call using the SIP protocol, it may not be possible to send and receive messages. The response determination unit 128 responds with a message when it is possible to reply with a message. The flow of processing after the response with the message is the same as the above-mentioned case where the message communication is performed from the communication device 108.

When the response determination unit 128 determines that the message cannot be returned to the calling telephone number, the response unit 126 does not disconnect the voice call received by the reception control unit 112, and the response unit 126 makes an automatic voice response to the communication device 108. Respond by voice to.

If the caller's telephone number cannot be obtained, the response unit 126 may notify the communication device 108 that the caller's telephone number cannot be obtained by an automatic voice response and disconnect the communication. When the caller's telephone number can be obtained, the secret number that can be a password is transmitted to the participant who operates the communication device 108 by the automatic voice response by the automatic voice response. The secret number may be prompted to be entered by the participant by operating the key of the communication device 108. In addition, the participant is given, for example, the telephone number and secret number of the communication device 108 by accessing the predetermined Internet site 124 with the participant's communication device or another communication device under the control of the participant. It is desirable to use it to provide an automatic voice response that prompts you to log in.

The address of the above-mentioned predetermined Internet site 124 may be given to the participants by describing it in the event pamphlet or the like. If the event is TV shopping, the address may be displayed on the TV screen.

Participants log in to this internet site 124. If the location information of the connected communication device 108 can be acquired, the Internet site 124 may acquire the location information. Then, the Internet site 124 stores information such as the location information and the e-mail address of the participant in the information collection / storage unit 130 via the communication device information acquisition unit 114.

When the determination result acquisition unit 116 acquires the information from the communication device information acquisition unit 114, the determination result acquisition unit 116 determines the acquired information by using the information such as the current time from the clock 132 and the information of the predetermined conditions. Is performed, the judgment result is obtained, and the information collection / storage unit 130 is transmitted to accumulate the judgment result.
An example of the content of the judgment of the judgment result acquisition unit 116 is shown below.

<Judgment of time conditions>
For example, suppose that a privilege is given to a participant of an outdoor concert. In this case, the participant can check that the communication device 108 managed by the participant has communicated with the telephone number in the area of the outdoor concert venue during the time when the outdoor concert is being held. It is possible to judge with high probability that you are actually participating in an outdoor concert.

Therefore, the time condition determination unit 117 receives the communication from the communication device 108 managed by the participant in a time zone including, for example, one hour before and after the time zone in which the outdoor concert is held. Judge whether or not. If this judgment result is affirmative, it may be judged that the time condition that the participant is attending the outdoor concert is satisfied. This determination result is transmitted to the information collection and storage unit 130 to be stored.

Alternatively, if the event is a promotion that is continuously posted on the website, it may not be important whether or not the time conditions are met. Therefore, how important the time condition is depends on the nature of the event. In that case, the time of communication from the communication device 108 may be simply stored in the information collection / storage unit 130. This time information may be used for statistical information.

<Judgment of geographical conditions>
If the inbound communication from the communication device 108 includes the position information, the position information is used. When the communication from the communication device 108 does not include the position information, the Internet site 124 to which the communication device 108 is connected may attempt to acquire the position information of the communication device 108.

Acquisition of location information is important when determining whether or not a participant is a participant in an outdoor concert. The geographical condition determination unit 118 may determine whether or not the communication is from the communication device 108 existing in a predetermined area including the area of the outdoor concert, in consideration of the acquisition error of the position information. If this judgment is affirmative, it may be judged that the participants satisfy the geographical condition of participating in the outdoor concert. This determination result is transmitted to the information collection and storage unit 130 to be stored.

In the case of an outdoor concert, if both the above time conditions and the above geographical conditions are satisfied, it can be estimated with a very high probability that the participants are actually participating in the concert. Then, when this estimation is possible, the event manager may give a privilege to the participants.

Alternatively, if the event is a promotion that is continuously posted on the website, it may not be important whether or not the geographical conditions are met. Therefore, how important the time condition is depends on the nature of the event. In that case, the geographical information from the communication device 108 may be simply stored in the information collection / storage unit 130. This geographical information may be used for statistical information.

It should be noted that geographical information may be obtained by checking the network, except when it is obtained from the communication device 108. In particular, when the communication device 108 communicates by wire, if the location of the exchange can be specified, information such as the area, town, and country of the communication device can be obtained. In addition, the country of origin may be identified by the numbering system of the origin telephone number. Therefore, it should be noted that the method for acquiring the geographical information of the communication device 108 is not limited to the above example.

<About Internet sites>
The above-mentioned Internet site 124 may exist on a website managed by another person such as a cloud, in addition to the case where it operates on the hardware of this system. In this case, the communication device information acquisition unit 114 may acquire the information of the communication device 108 obtained by the Internet site 124. Further, the Internet site 124 may operate on the hardware managed by the event manager.

<Granting benefits (incentives)>
For example, when the event is an outdoor concert, benefits (incentives) are given as follows.
The information about the participants accumulated in the information collection / storage unit 130 is searched by the information extraction / provision unit 134 using the event as a key, and is provided to the device 120 of the event manager. Based on the provided information, the event manager sends information that gives benefits to participants who meet the temporal and geographical conditions, for example, by e-mail. Participants will benefit from the information in the email sent. As an example of the privilege, for example, in the case of an outdoor concert, the address and password of the site where the video of the outdoor concert can be viewed may be provided. Alternatively, as a privilege, a password for obtaining the musician's music distribution may be transmitted. Alternatively, points may be given to obtain various merits by accumulating points in a musician's fan club.

<Providing benefits to event managers>
Based on the participant information provided to the event manager, the event manager can use it to obtain questionnaire surveys, statistical analysis of participant information, and so on. The event manager can use such information to plan an event that better meets the needs of the participants in planning other events. When the event manager uses the participant's information, the profit is returned to the participant as well.

<Management of caller phone numbers and protection of privacy>
In the present embodiment, in order to obtain the participant's information, the telephone number is notified to the participant, and the participant makes a message communication or a voice call to the telephone number to obtain various information including the caller's telephone number. Is provided for the system of the present embodiment. Then, the information of the participants is also provided to the event manager, which benefits both the participants and the event manager.

In this case, it is important to protect the privacy of the participants. In particular, the source telephone number of the communication device managed by the participant is one of the most important information as the privacy information of the participant. Therefore, in the present embodiment, it is desirable that the information extraction and provision unit 134 does not provide the event manager with the participant's telephone number itself. Participants will not want the telephone numbers of their own communication devices to spread easily. If the person who implements the present embodiment provides the participant's information to the event manager who is another person, it may be necessary to ask the participant for the consent.

It should also be noted that even when the event manager implements this embodiment, it may be necessary to present the participants with a policy for protecting the privacy of the participants and obtain their consent.

When the person who implements this embodiment provides the participant's information to a third party including the event manager, for example, the sender's telephone number is provided in an encrypted form. Is desirable. Further, this encryption algorithm may be different for each provider. By doing so, it is possible to make it difficult to integrate the information held by different third parties.

If the telephone number is encrypted and provided to the event administrator, the event administrator will not be able to contact the participants by telephone. It is desirable for the event manager to contact the participants by sending an email to the participants or by logging in to the fan club site or other means to convey information from the website.

In addition, the telephone number of the communication device may be reused so that the unused telephone number can be used by others. Therefore, when the telephone number is no longer used, it is important to acquire the information from the telecommunications carrier and delete or update the corresponding information. It is desirable to obtain the information that the telephone number is no longer used from the telecommunications carrier or the information from the person who has obtained the information.

<Relationship between events and phone numbers>
In this embodiment, it is desirable to assign a telephone number for each event. By doing so, the event can be identified according to the incoming telephone number. When assigning one phone number to the event manager, when the event manager conducts multiple events, it may not be possible to know which event the communication from the participants is related to. ..

Therefore, it is desirable that one telephone number is assigned to one event, and when the event ends, communication to that telephone number cannot be performed. By doing so, it is possible to appropriately deter the mischievous message communication and telephone call.

Note that the period during which the telephone number can be used may be wider than the time zone that satisfies the time conditions in the event, or the two may be matched. If they match, it can be said that the time condition has been met if the telephone number is communicated and the reply can be received.

<Example of Internet site 124>
An example of what kind of information is exchanged when the participant's communication device 108 is connected to the Internet site 124 is shown below.
On internet sites, you can get an email address so that you don't have to send a message to the calling phone number so that you can contact us by email, or you can log in to a specific site on the site. It is desirable to encourage participants to enter necessary information so that they can be contacted securely.

In addition, when it is necessary to satisfy the geographical conditions for a certain event and the location information of the communication device 108 cannot be acquired by message communication or voice call, the Internet site can be used. It is desirable to try to acquire the location information of the communication device 108.
In addition, it is desirable that the event manager obtains information such as gender that contributes to a better event in a future event.

<Event format and communication from communication equipment>
For example, in the case of an indoor event such as an indoor concert, the use of the mobile phone itself during the event may be restricted. In this case, only a certain time before the start of the event, the break time, and the end of the event may be set as the time zone in which the time condition is satisfied. Alternatively, the telephone number may be available only during this time period.

FIG. 2 shows the hardware configuration of the participant information collecting device 20. The participant information collecting device 20 includes a CPU 201, a ROM 202, a RAM 203, a key operation unit 205, a clock unit 206, a communication unit 207, a display unit 211, and an external storage control unit 212.

The communication device 108 can read and operate the program stored in the memory 213 by the external storage control unit 212. The program may also be stored in ROM 201 and RAM 203. The communication device 108 operates under the control of the CPU 201 that executes the program. The operator of the participant information collecting device 20 can communicate with the communication device 108 managed by the participant via the communication unit 207 by using the key operation unit 205 and the display unit 211.
The device under the control of the event manager also has the same configuration as described above.

FIG. 3 shows the hardware configuration of the communication device 108 under the control of the participants. The communication device 108 includes a CPU 301, a ROM 302, a RAM 303, a touch panel 304, a key operation unit 305, a clock unit 306, a communication unit 307, an imaging unit 308, a position acquisition unit 310, a display unit 311, and an external storage control unit 312. The communication device 108 can read and operate the program stored in the memory 313 by the external storage control unit 312. The program may also be stored in ROM 301 and RAM 303. The communication device 108 operates under the control of the CPU 301 that executes the program.

Participants can operate the touch panel 304, the key operation unit 305, the display unit 311 and the like to perform message communication or voice call using the telephone number. Further, the position acquisition unit 310 can acquire the current position information and transmit the position information via the communication unit 307. Further, the imaging unit 308 can read the symbol code and acquire the telephone number in the symbol code. Although the microphone and speaker for acquiring voice information are not shown, it goes without saying that the communication device 108 is provided.

FIG. 4 is a flowchart showing the processing of the participant information collecting device 20.
In step S402, the inbound communication is received. The inbound communication means the communication in which the communication transmitted from the communication device 108 of the participant arrives at the reception control unit 112 through the network 110 in FIG. Inbound communications include messages or voice calls that may include text.
In step S404, information on the communication device is acquired. The information to be acquired includes the telephone number of the source of inbound communication.

In step S406, the type to respond to is determined. For message communication, it is desirable to reply by message communication. For a voice call, it is determined whether or not it is possible to reply by message communication.

When responding by message communication in step S408, include the URI to be accessed in the reply message. The URI includes, for example, a site address and unique information corresponding to the calling telephone number. By doing so, when the designated site is accessed using the communication device 108, unique information corresponding to the calling telephone number is transmitted to the site. With this unique transmitted information, the site can identify which source telephone number the communication device 108 has. If the location information of the communication device 108 has not yet been obtained, the location information of the communication device 108 connected to the site is acquired by the site. If the location information cannot be obtained, the location information remains unknown. The site encourages participants to send the necessary information to obtain information such as the participant's email address from the participant.

In step S412, it is determined whether or not the predetermined conditions are satisfied. As described above, if the event is an outdoor concert, the predetermined condition is determined whether the inbound communication corresponding to the source telephone number satisfies the time condition and the geographical condition. The cases where the position information is not satisfied include the case where the position information is not within the predetermined area and the case where the position information cannot be acquired.

In step S414, various information of the participants is collected and accumulated. This information includes the above-mentioned source telephone number, arrival time of inbound communication, whether or not the time condition is satisfied, whether or not the geographical condition is satisfied, the e-mail address of the participant, and the like.

In step S416, a search is performed from the accumulated information using the event as a key. The retrieved information is provided to the event manager. It is desirable to provide the event manager with encrypted at least the telephone numbers of the participants. When the operator of the system of this embodiment and the event manager are the same person, it is not necessary to encrypt the telephone number. The reason for providing the event manager with an encrypted phone number is to protect the privacy of the participants, the participants trust the system realized in this embodiment, and the inbound communication is managed by the participants. This is because it contributes to lowering the barrier of transmission from the communication device 108.

Even if the event manager does not know the participant's phone number, it is guaranteed to contact the participant by using the participant's email address or by having the participant log in to the specified site. It is desirable to be done.

Participants would not want the phone numbers of their communication devices to spread. You also wouldn't want the event manager to send frequent messages or make frequent calls to the phone numbers of your communications equipment. Therefore, it is desirable for the event manager to contact the participants by using their e-mail address or by logging in to a predetermined site, rather than contacting the participants by using the source telephone number. This does not apply if the participant wishes to contact the communication device 108 managed by the participant using a telephone number. In that case, the event manager himself obtains the telephone number of the communication device 108 managed by the participant, or obtains the telephone number from the implementer of the present embodiment on condition that the consent of the participant is obtained. Or, by transmitting the encrypted telephone number to the implementer of the present embodiment, the implementer of the present embodiment intervenes and communicates with the telephone number between the event manager and the participants. You just have to make it happen. In this case, the event manager and the participants may realize communication without knowing each other's telephone number by using the dummy telephone number by the implementer of the present embodiment. This completes the process shown in FIG.

FIG. 5 is a flowchart showing an example of a process in which a telephone number associated with an event is assigned.
In step S502, event information is received. The event information may be, for example, an event ID associated with the event.
In step S504, a telephone number is selected from the set of unused telephone numbers.
In step S506, the selected telephone number is associated with the event ID.

In step S508, the event ID and telephone number are provided to the system of the present embodiment and also transmitted to the device under the control of the event manager. This phone number can also be known by the event manager. The event manager may convey the telephone number to the participants by displaying this telephone number on the event brochure, the display installed at the event, the event ticket, and the like.
Further, the telephone number may be transmitted to the communication device 108 managed by the participant by using short-range wireless communication, long-range wireless communication, or the like. The camera of the communication device 108 may capture the symbol code including the telephone number so that the communication device 108 can acquire the telephone number. This completes the process shown in FIG.

FIG. 6 is a flowchart showing an example of determining the conditions for obtaining the benefits that the participants can obtain.
In step S602, inbound communication is received from the communication device 108 managed by the participant.

In step S604, it is checked whether the reception time of the inbound communication is included in the predetermined time zone. If the check result is YES, the process proceeds to step S606. If the check result is NO, the process proceeds to step S608.
In step S606, the determination result that the inbound communication satisfies the temporal condition is provided. The process proceeds to step S610.
In step S608, the determination result that the inbound communication does not satisfy the time condition is provided. The process proceeds to step S610.

In step S610, it is checked whether the location information of the communication device 108 can be acquired from the inbound communication or via the Internet site to which the communication device 108 is connected. If the check result is YES, the process proceeds to step S612. If the check result is NO, the process proceeds to step S616.

In step S612, it is checked whether the acquired position information is included in the predetermined area. If the check result is YES, the process proceeds to step S614. If the check result is NO, the process proceeds to step S616.
In step S614, a determination result is provided that the location information of the communication device 108 satisfies the geographical condition. The process ends.
In step S616, the determination result that the position information of the communication device 108 does not satisfy the geographical condition is provided. The process ends.
As already mentioned, how to handle temporal conditions and geographical conditions depends on the nature of the event.

FIG. 7 is a flowchart showing an example of determining whether or not to accept communication from a participant.
In step S702, it is checked whether the current time is between a predetermined first time and a predetermined second time. There may be a plurality of combinations of the first time and the second time. If the check result is YES, the process proceeds to step S704. If the check result is NO, the process proceeds to step S708.

In step S704, it is checked whether the calling phone number is a new phone number. If the check result is YES, the process proceeds to step S710. If the check result is NO, the process proceeds to step S706.

In step S706, it is checked whether the phone number has sent a reply. If the check result is YES, the process proceeds to step S708. If the check result is NO, the process proceeds to step S710.

In step S708, the inbound communication is discarded. In addition, instead of discarding, it may be returned that the message cannot be sent to the inbound communication, or that the voice call is busy or that the telephone number is not used. In any case, if the inbound communication has not arrived within the reception time zone, or if the communication is from the caller's telephone number that has already replied, there is no need to perform communication and process. , It is desirable to avoid continuing communication processing.

In step S710, inbound communication is accepted and communication processing is continued. In this case, since the inbound communication has reached an appropriate time zone and has not been processed so far, processing is performed. This completes the process.

FIG. 8 is a flowchart showing an example of communication processing between the participant information collecting device and the communication device managed by the participant.
In step S802, it is checked whether the inbound communication is a message communication. If the check result is YES, the process proceeds to step S808. If the check result is NO, the process proceeds to step S804.

In step S804, it is checked whether a reply can be made by message communication that can include text. If the check result is YES, the process proceeds to step S808. If the check result is NO, the process proceeds to step S805.

In step S805, a response is returned by an automatic voice response. The voice response conveys the secret number when the participant's communication device 108 accesses the predetermined site. The process proceeds to step S810.

In step S808, a response by message is returned. It is desirable that the reply message include URI information. It is desirable that this URI includes a predetermined Internet address and information corresponding to the calling telephone number. The process proceeds to step S810.

In step S810, the information of the communication device is acquired via the Internet site to which the communication device of the participant is connected. In the case of voice response, for example, a participant can log in to a predetermined site with a caller's telephone number and this secret number. After logging in, participants enter their email address and other information into the site.

In the case of message response, when the communication device 108 accesses a predetermined Internet address included in the URI, the information corresponding to the caller's telephone number is transmitted to the site. The site can determine which inbound communication was sent from the communication device 108 based on the information corresponding to the source telephone number. The site acquires information such as the participant's email address. The process proceeds to step S812.

In step S812, the acquired information is collected and accumulated, and the information is provided to the event manager. The provision of information that takes the privacy of participants into consideration has already been mentioned. This completes the process.

FIG. 9 is a flowchart showing an example of giving a privilege to a participant. The granting of benefits does not have to be performed by the system of the present embodiment. That is, the system of the present embodiment may provide the event manager with necessary information about the participants so that the event manager selects and grants appropriate benefits to the participants. Therefore, the process described here does not have to be included in the present embodiment.

As already mentioned, if the event manager is different from the implementer of this embodiment, it is desirable to provide information in consideration of the privacy of the participants.

In step S902, participant information regarding the event is received. The process is repeated for each of the participants between step S904 and step S910.

In step S906, it is checked whether the condition for giving the privilege is met. If the check result is YES, the process proceeds to step S908. If the check result is NO, the process proceeds to step S910.
In step S908, the participant is given a privilege (incentive). Examples of benefits have already been mentioned. This completes the process.

FIG. 10 is a diagram showing an example of the overall configuration of the embodiment. Car racing is shown as event 1070. The server device 1010 included in the participant information collecting device 20 of the present embodiment is connected to the network 1020. The event manager device 1030 is also connected to the network 1020.

In the place where the event 1070 is held, the telephone number may be displayed on the display 1072. Alternatively, the symbol code of the telephone number may be displayed on the display 1014. Further, the telephone number may be transmitted by the wireless transmission device 1026 such as BLE or WiFi to the communication device 1060 managed by the participant 1080 via the communication 1012 via the network 1020. Communication 1012 may be transmitted from the device of the event manager.

The server device 1010 receives the message 1062 via the network 1020 from the communication device 1060 operated by the participant 1080 by inbound communication. The server device also receives a voice call from the telephone 1050 or the communication device 1060 by inbound communication.

The communication device 1060 can receive a reply message from the server device 1010. When the participant receives a voice response on the telephone 1050, the communication device 1060 or the computer 1040 is connected to the Internet site via the network 1020. The internet site may operate on server device 1010 or other server. The Internet site receives the participant's e-mail address and the like from the participant.

The server device 1010 can estimate the position of the participant 1080 by acquiring the position information of the communication device 1060, the computer 1040, and the telephone device 1050. In addition, the server device acquires the time of inbound communication.

The server device 1010 collects various information about the participants. Then, the server device 1010 searches for the information collected by the event ID, processes the searched information, and provides the searched information to the event manager's device 1030 via the communication 1036.

The event manager device 1030 provides the participant with the privilege by communication 1032 or communication 1034 via the network based on the provided participant information.
The server device 1010 and the event manager device 1030 may be different hardware or may be built on the same hardware.

Each of the embodiments described above is not exclusive, and a part of one embodiment may be incorporated into another embodiment, or a part of one embodiment may be replaced by a part of another embodiment. Can be done.

In addition, the flow charts illustrated can be reordered as long as there is no contradiction. Further, as long as there is no contradiction, one illustrated flow can be executed a plurality of times at different timings.
Also, as long as there is no contradiction, multiple flows can be executed at the same time.

Further, some of the programs of the disclosed embodiments can be realized by a general-purpose program such as an operating system or hardware. In addition, the disclosed program may be distributed and executed on a plurality of hardware.

The program that realizes the above-described embodiment can be executed by a computer having the hardware configuration shown in FIG. 2 or FIG. Further, the program of the embodiment may be implemented as a method of causing a computer to execute the program. Part or all of the program of this embodiment may be executed by the operating system. In addition, a part of the program may be realized by hardware. The program may be stored in the memory 213, ROM 202, or RAM 203 of FIG. 2, the memory 313, ROM 302, or RAM 303 of FIG.

The embodiment can be implemented as a device of hardware.
It goes without saying that the above embodiments do not limit the invention described in the claims and are treated as examples.

102 Telephone number extraction unit 104 Telephone number set 106 Telephone number transmission unit 108 Communication equipment 110 Network 112 Reception control unit 114 Communication equipment information acquisition unit 116 Judgment result acquisition unit 117 Temporal condition judgment unit 118 Geographical condition judgment unit 120 Event manager Device 122 Event 124 Internet site 126 Response unit 128 Response judgment unit 130 Information collection and storage unit 132 Clock 134 Information extraction and provision unit

Claims

A reception control unit that controls the reception of inbound communication addressed to a predetermined telephone number from a communication device managed by an event participant,
A communication device information acquisition unit that acquires information on a communication device obtained from the communication device, including at least the source telephone number of the inbound communication, and a communication device information acquisition unit.
A reply to the caller's telephone number with information associated with the caller's telephone number, which is used when the participant acquires the privilege that can be obtained by the participant by satisfying a predetermined condition. The response part that responds by including in
A judgment result acquisition unit that obtains a judgment result as to whether or not the information of the communication device satisfies the time condition or the geographical condition.
An information collection / storage unit that collects and accumulates participant information that associates information about the event, information of the communication device, and the determination result.
An information extraction and providing unit that extracts and provides information related to the event from the information of the participant to a device under the control of the person who manages the event, and the extracted information of the participant. Of these, at least the information extraction providing unit that converts the source telephone number into other information and provides it.
Participant information gathering device with.
The judgment result acquisition unit
If the reception control unit allows the reception of the inbound communication even in a time zone other than the predetermined time zone, the time when the inbound communication is received by the reception control unit is set to the predetermined time zone. When included, it includes a time condition determination unit that obtains a determination result indicating that the time condition that gives the participant the privilege is satisfied.
The participant information collecting device according to claim 1.
The communication device information acquisition unit
When the inbound communication includes the position information of the communication device, the position information is acquired from the inbound communication, and the position information is acquired.
When the inbound communication does not include the location information of the communication device, the communication device that originated the inbound communication or the participation that communicates with the Internet site to which the connection is established by the information associated with the source telephone number. When the location information of other communication devices managed by the person can be obtained, by acquiring the location information, the location information can be obtained.
Get location information,
The judgment result acquisition unit
When the location information is location information included in a predetermined area, it includes a geographical condition determination unit that obtains a determination result indicating that the geographical condition that gives the participant the privilege is satisfied.
The participant information collecting device according to claim 1 or 2.
The information extraction and providing unit
An algorithm peculiar to the person who manages the event and different from the algorithm for other managers, which converts the caller's telephone number into the other information.
The participant information collecting device according to any one of claims 1 to 3.
The reception control unit accepts the inbound communication in response to the satisfaction of the first condition, and discards the inbound communication in response to the satisfaction of the second condition.
The participant information collecting device according to any one of claims 1 to 4.
The first condition is a case where the current time is between a predetermined first time and a predetermined second time.
The second condition is a case where the current time is before the predetermined first time or after the predetermined second time.
The participant information collecting device according to claim 5.
The first condition is that the first source telephone number in the inbound communication from the first source telephone number to the predetermined telephone number is a new telephone number, or the response unit is said. This is a case where the reply has never been sent to the first caller's telephone number.
The second condition is that the second source telephone number in the inbound communication from the second source telephone number to the predetermined telephone number is not a new telephone number, and the response unit is the second. This is the case where the reply has been sent to the caller's telephone number of 2.
The participant information collecting device according to claim 5.
A telephone number extractor that extracts telephone numbers from a set of unused telephone numbers so that the predetermined telephone numbers are associated with the event.
The participant information collecting device according to any one of claims 1 to 7, further comprising.
The telephone number that is the destination of the inbound communication is transmitted to the communication device by short-range wireless communication, or the symbol code is read by the camera of the communication device so that the telephone number that is the destination of the inbound communication is transmitted to the communication device. The telephone number to be the destination of the inbound communication is transmitted to the application installed in the communication device by wireless communication, or the trigger for causing the application to generate the telephone number to be the destination of the inbound communication is triggered by wireless communication. A telephone number transmission unit that transmits a telephone number so that the communication device transmits the inbound communication by transmitting the telephone number.
The participant information collecting device according to any one of claims 1 to 8, further comprising.
The inbound communication and the reply are message communications that can include text.
The participant information collecting device according to any one of claims 1 to 9.
Is it possible for the response type determination unit to send a reply by message communication that can include text from the information included in the inbound communication by voice call to the source telephone number of the information said voice call? Response type determination unit that determines whether or not the response type,
With more
The response unit
When the response type determination unit determines that a response by message communication is possible, it responds to the communication device by message communication in the reply to the caller's telephone number.
The participant information collecting device according to any one of claims 1 to 10.
When the response type determination unit determines that the reply in message communication is impossible, the response unit responds to the communication device by returning an automatic voice response.
The information associated with the caller telephone number includes, or to the participant, the voice that transmits the first character string associated with the caller telephone number to the participant by the automatic voice response. On the other hand, the voice prompting the user to input the second character string and the repeat of the input second character string are included.
The participant information collecting device according to claim 11.
Controlling the acceptance of inbound communication from communication devices managed by event participants to a predetermined telephone number,
Acquiring information on a communication device obtained from the communication device, including at least the source telephone number of the inbound communication,
A reply to the caller's telephone number with information associated with the caller's telephone number, which is used when the participant acquires the privilege that can be obtained by the participant by satisfying a predetermined condition. Include in and respond to
Obtaining a judgment result as to whether or not the information of the communication device satisfies the time condition or the geographical condition,
Collecting and accumulating participant information in which information about the event, information on the communication device, and the determination result are associated with each other.
It is to extract and provide information related to the event from the information of the participant to the device under the control of the person who manages the event, and at least of the extracted information of the participant. To extract and provide information by converting the caller's telephone number into other information and providing it.
A computer-readable medium that contains a program that causes a computer to execute.