WO2020202392A1 - Order processing program, order processing method and order processing device - Google Patents

Order processing program, order processing method and order processing device Download PDF

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Publication number
WO2020202392A1
WO2020202392A1 PCT/JP2019/014325 JP2019014325W WO2020202392A1 WO 2020202392 A1 WO2020202392 A1 WO 2020202392A1 JP 2019014325 W JP2019014325 W JP 2019014325W WO 2020202392 A1 WO2020202392 A1 WO 2020202392A1
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Prior art keywords
order
event
timing
received
progress
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PCT/JP2019/014325
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French (fr)
Japanese (ja)
Inventor
智史 吉村
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富士通株式会社
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Priority to PCT/JP2019/014325 priority Critical patent/WO2020202392A1/en
Publication of WO2020202392A1 publication Critical patent/WO2020202392A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

Definitions

  • Embodiments of the present invention relate to an order processing program, an order processing method, and an order processing device.
  • an ordering system for seats is known in which an order is placed in each viewing area such as a seat so that a product can be purchased while viewing the viewing target.
  • the ordered item is provided to the viewer of the seat each time an order is placed without considering the situation of the event, which interferes with other viewers and deteriorates the quality of service. There is a problem that it may happen.
  • One aspect is to provide an order processing program, an order processing method, and an order processing device that can support an order providing service that does not interfere with event viewing.
  • the order processing program causes the computer to execute the process of accepting, the process of acquiring, the process of determining, and the process of outputting.
  • the process of accepting accepts orders from IoT devices corresponding to the bleachers of the event.
  • the process to acquire acquires the progress of the event.
  • the process of determining determines the timing of providing the product corresponding to the order according to the content of the received order and the progress of the event in the time zone when the order is received.
  • the output process outputs the product provision instruction corresponding to the order at the determined provision timing.
  • FIG. 1 is an explanatory diagram illustrating an outline of an order providing system according to an embodiment.
  • FIG. 2 is an explanatory diagram illustrating a configuration example of the order providing system according to the embodiment.
  • FIG. 3 is a functional block diagram showing a configuration example of the IoT device according to the embodiment.
  • FIG. 4 is an explanatory diagram showing an external example of the IoT device according to the embodiment.
  • FIG. 5 is a functional block diagram showing a configuration example of the order processing device according to the embodiment.
  • FIG. 6 is an explanatory diagram showing an example of the data structure of the distribution information management table.
  • FIG. 7 is an explanatory diagram showing an example of the data structure of the device management table.
  • FIG. 8 is an explanatory diagram showing an example of the data structure of the order management table.
  • FIG. 1 is an explanatory diagram illustrating an outline of an order providing system according to an embodiment.
  • FIG. 2 is an explanatory diagram illustrating a configuration example of the order providing system according to the embodiment.
  • FIG. 9 is a flowchart showing an operation example of the order providing system according to the embodiment.
  • FIG. 10 is an explanatory diagram illustrating an example of a display screen of an IoT device.
  • FIG. 11 is a flowchart showing an example of a process of outputting an order provision instruction.
  • FIG. 12 is an explanatory diagram showing an example of a computer that executes a program.
  • FIG. 1 is an explanatory diagram illustrating an outline of an order providing system according to an embodiment.
  • the order providing system 100 accepts an order from the viewing area 102 for viewing the event at the event venue 101 where an event such as soccer is held, and provides the ordered product (ordered product). It is a system that implements order provision services.
  • the order providing system 100 includes an order processing device 1, a terminal device 2, and an IoT device 4 that are communicably connected by a communication network 3 by wireless communication such as WiFi (registered trademark).
  • WiFi registered trademark
  • the order processing device 1 receives an order instructed by the viewer 104 of the bleachers 103 from the IoT device 4 associated with the bleachers 103 of the bleachers 102.
  • the order processing device 1 outputs an order provision instruction received from the viewer 104 of the bleachers 103 corresponding to the IoT device 4 to, for example, the terminal device 2 of the employee 5.
  • a POS (Point Of Sale) device can be applied to the order processing device 1.
  • the terminal device 2 is a terminal device used by the employee 5, and for example, a tablet-type mobile terminal can be applied.
  • the terminal device 2 displays the order provision instruction output from the order processing device 1 on the display screen, and prompts the employee 5 to provide the order.
  • this provision instruction for example, the employee 5 carries the ordered item to the bleachers 103 corresponding to the IoT device 4 that has received the order, and hands the ordered item to the bleachers 104 of the bleachers 103.
  • the IoT device 4 is a terminal device used by the viewer 104, and a container or cup holder for holding a beverage or the like, or a tablet-type terminal device installed in the bleachers 103 can be applied.
  • the IoT device 4 is associated with the bleachers 103 by presetting in the order processing device 1.
  • a container type IoT device 4 for storing a beverage or the like is illustrated.
  • the IoT device 4 may be distributed to the viewer 104 when the event organizer or the like enters the event venue 101, or may be brought to the event venue 101 by the viewer 104 in advance.
  • the IoT device 4 is not limited to the container type, and for example, a terminal device such as a smartphone owned by the viewer 104 of the bleachers 103 may be applied.
  • a terminal device such as a smartphone owned by the viewer 104 of the bleachers 103 may be applied.
  • the terminal device possessed by the viewer 104 can be applied as the IoT device 4.
  • the IoT device 4 has a communication function with an order processing device 1 via a communication network 3 such as WiFi, a display function using electronic paper, and an operation function using operation buttons. With these functions, the IoT device 4 displays the distribution information (for example, the order menu) distributed from the order processing device 1. Further, the IoT device 4 instructs the order processing device 1 to order a product in the order menu by operating the operation buttons or the like.
  • the IoT device 4 has a function of readablely presenting identification information (IoT device ID, etc.) given to itself by a QR code (registered trademark), a barcode, an electronic tag, or the like (hereinafter referred to as a tag). Have.
  • this presentation function for example, the viewer 104 who is handed the IoT device 4 may set in advance to associate the IoT device 4 with the bleachers 103.
  • the viewer 104 who has received the IoT device 4 receives, for example, the identification information (for example, a bar code) of the bleachers or the seat number of the bleachers 103 on which the bleachers 103 are indicated by using their own terminal device. Read the tag of the IoT device 4. Next, the read information is notified to the order processing device 1. As a result, the order processing device 1 performs pre-setting (use registration) for associating the bleachers 103 with the IoT device 4.
  • the identification information for example, a bar code
  • the spectator 104 of the bleachers 103 operates the order menu of the IoT device 4 to order light meals, drinks, and the like from the order processing device 1 (S1).
  • the order processing device 1 that has received the order outputs an order provision instruction to the terminal device 2, including the seat number of the bleachers 103 corresponding to the IoT device 4, the ordered item, and the like.
  • the employee 5 carries the ordered item to the bleachers 103 of the seat number and hands the ordered item to the spectator 104 (S2).
  • the order processing device 1 determines the timing (delivery timing) of outputting the order provision instruction according to the progress of the event in the time zone in which the order is received, and issues the order provision instruction at the determined provision timing. Output. For example, if the event is before, during, or after the event is received in the time zone when the order is received, the delivery timing is determined according to the timing when the order is received (for example, in the order in which the order is received). If the event is in progress during the time when the order is received, the offer timing is set to hold, and the offer timing is determined according to the timing when the event in progress is interrupted after the hold.
  • the product providing work by the employee 5 is performed at the timing according to the progress of the event (for example, before the event starts, during the interruption, or after the end). In this way, the order providing system 100 can support an order providing service that does not interfere with the event viewing.
  • FIG. 2 is an explanatory diagram illustrating a configuration example of the order providing system 100 according to the embodiment.
  • the order processing device 1 and the IoT device 4 are connected to each other so as to be able to communicate with each other via the communication network 3.
  • the communication network 3 referred to here is, for example, WiFi, but is not limited to this, and may be another communication network such as a carrier network.
  • the order processing device 1 is connected to the terminal device 2 of the employee 5 so as to be able to communicate with each other via a wired or wireless communication network (not particularly shown).
  • the IoT devices 4 may be able to communicate with each other by short-range wireless communication.
  • the short-range wireless communication referred to here is, for example, BLE (Bluetooth (registered trademark) Low Energy), but is not limited to this.
  • the short-range wireless communication may be any communication standard as long as it can communicate at a distance of several meters to several tens of meters.
  • FIG. 3 is a functional block diagram showing the configuration of the IoT device 4 according to the embodiment.
  • the IoT device 4 has a communication unit 41, a control unit 42, a storage unit 43, a display unit 44, an operation unit 45, and a sensor unit 46.
  • the communication unit 41 communicates with the order processing device 1 via the communication network 3.
  • the communication unit 41 under the control of the control unit 42, stores the contents (for example, order contents) stored in the storage unit 43 together with its own identification information (IoT device ID) set in the internal memory of the order processing device 1.
  • the communication unit 41 stores the distribution information (for example, the order menu) distributed from the order processing device 1 in the storage unit 43 under the control of the control unit 42.
  • the communication unit 41 communicates with another IoT device 4 via short-range wireless communication.
  • the control unit 42 centrally controls the operation of the IoT device 4.
  • the control unit 42 corresponds to an electronic circuit such as a CPU (Central Processing Unit).
  • the control unit 42 has an internal memory for storing programs and control data that define various processing procedures, and executes various processing by these.
  • control unit 42 stores the communication result of the short-range wireless communication in the communication unit 41 and the operation content (for example, order content) of the operation unit 45 in the storage unit 43.
  • the control unit 42 sends the contents stored in the storage unit 43, that is, the communication results and the operation contents, to the order processing device 1 via the communication unit 41 together with its own identification information (IoT device ID) set in the internal memory. Send.
  • IoT device ID own identification information
  • control unit 42 stores the distribution information (for example, the order menu) received from the order processing device 1 via the communication unit 41 in the storage unit 43.
  • control unit 42 displays the contents stored in the storage unit 43, that is, the distribution information (for example, the order menu) on the display unit 44.
  • the storage unit 43 is, for example, a storage device such as a RAM (Random Access Memory) or a flash memory (Flash Memory), and stores various information.
  • a RAM Random Access Memory
  • flash memory Flash Memory
  • the display unit 44 is a display installed on the side surface of the IoT device 4, and displays distribution information (for example, an order menu) transmitted from the order processing device 1 under the control of the control unit 42.
  • the display unit 44 is, for example, electronic paper, but is not limited to this, and may be another type of display device as long as it can be attached to the IoT device 4 and can display an image.
  • the operation unit 45 is an operation button or the like provided outside the housing of the IoT device 4.
  • the operation unit 45 notifies the control unit 42 of the operation content by pressing the operation button or the like.
  • the sensor unit 46 is a sensor device such as a pressure sensor or an acceleration sensor that detects the state of the IoT device 4. For example, when the sensor unit 46 does not detect an acceleration other than the gravitational acceleration, the sensor unit 46 detects the state of the IoT device 4 as a state of being stationary on a table or the like (hereinafter, on the table). Further, the sensor unit 46 detects the state of the IoT device 4 as a hand-held state (hereinafter, hand-held) by the user when an acceleration other than the gravitational acceleration is detected or when the pressure sensor of the handle portion is detected. Further, the sensor unit 46 may detect the remaining amount of the beverage in the container based on the value of the pressure sensor inside the container.
  • a sensor device such as a pressure sensor or an acceleration sensor that detects the state of the IoT device 4. For example, when the sensor unit 46 does not detect an acceleration other than the gravitational acceleration, the sensor unit 46 detects the state of the IoT device 4 as a state of being stationary on a
  • FIG. 4 is an explanatory diagram illustrating an external example of the IoT device 4 according to the embodiment.
  • a display unit 44, an operation unit 45, and a tag 47 are provided on the side surface of the IoT device 4.
  • the tag 47 is a barcode or the like that presents the identification information (IoT device ID) given to the IoT device 4 itself.
  • the tag 47 is not limited to the barcode as shown in the illustrated example, and may be, for example, a QR code (registered trademark) or an electronic tag.
  • FIG. 5 is a functional block diagram showing a configuration example of the order processing device 1 according to the embodiment.
  • the order processing device 1 includes a communication unit 11, a control unit 12, and a storage unit 13.
  • the communication unit 11 communicates with the IoT device 4 via the communication network 3. Further, the communication unit 11 communicates with the terminal device 2 via a wired or wireless communication network.
  • the communication unit 11 is realized by, for example, a NIC (Network Interface Card) or the like.
  • the control unit 12 corresponds to an electronic circuit such as a CPU.
  • the control unit 12 has an internal memory for storing programs and control data that define various processing procedures, and executes various processing by these. Here, it is assumed that the control unit 12 executes the process by the server application.
  • the control unit 12 includes an acquisition unit 121, a device association unit 122, a distribution unit 123, an order reception unit 124, and a provision instruction unit 125.
  • the storage unit 13 is, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory (Flash Memory), or a storage device such as a hard disk or an optical disk.
  • the storage unit 13 has an event status time table 131, a distribution information management table 132, an equipment management table 133, and an order management table 134.
  • the event status timetable 131 is a timetable showing the progress of an event (for example, soccer, baseball game, music concert, rakugo, etc.) held at the event venue 101.
  • the event status timetable 131 is preset by the event organizer or the like as, for example, a progress schedule of a scheduled event. Further, the event status timetable 131 may be appropriately modified by, for example, the event organizer or the like according to the progress of the event.
  • the event status timetable 131 shows the scheduled start time and end time of the soccer match to be held, and the scheduled interruption time of the match (first half end time to second half start time). ) Etc. are stored.
  • the event at the event venue 101 is a baseball game
  • the event status timetable 131 stores the scheduled start time and the scheduled end time of the baseball game to be held.
  • the interval time when the offense and defense change the time set appropriately by the event organizer or the like according to the progress is stored.
  • the event status timetable 131 stores the scheduled start time and end time of the rakugo event to be held, the scheduled break time when the performers change, and the like.
  • the distribution information management table 132 manages the distribution information to be distributed to the IoT device 4. Specifically, the distribution information management table 132 manages information about the order menu displayed on the IoT device 4.
  • the data structure of the distribution information management table 132 will be described with reference to FIG.
  • FIG. 6 is an explanatory diagram showing an example of the data structure of the distribution information management table 132.
  • the device management table 133 stores the distribution information ID, the distribution information, the distribution content, the distribution time, and the provision destination in association with each other.
  • the distribution information is the identification information assigned to each distribution information.
  • the delivery information is information about the product to be ordered in the order providing system 100. For example, in the distribution information, files (files F1 to F3) showing detailed information and images of products (beverages, goods, etc.) to be ordered are stored.
  • the contents of distribution are the categories and names of products to be ordered in the order providing system 100.
  • the delivery time is the time for delivery as a menu. For example, when the delivery time is "all day", it indicates that the event is delivered regardless of the progress or time of the event. Further, when the delivery time is "outside the event time”, it indicates that the event is delivered outside the time when the event is not in progress, depending on the progress of the event. If the delivery time is specified by the time or the like, it will be delivered within the specified time.
  • the provider is the recipient of the product to be ordered in the order provision system 100.
  • the delivery destination of the product to be ordered is the bleachers 103 corresponding to the ordered IoT device 4.
  • the delivery destination is a "counter” or the like, the product to be ordered is carried to the reception counter and set aside.
  • the device management table 133 manages the information of each IoT device 4.
  • the data structure of the device management table 133 will be described with reference to FIG.
  • FIG. 7 is a diagram showing an example of the data structure of the device management table 133.
  • the device management table 133 stores the IoT device ID, the address, the user ID, and the bleachers in association with each other.
  • the IoT device ID indicates the identification information of the IoT device 4.
  • the address indicates the address of the IoT device 4. This address is, for example, a MAC (Media Access Control) address, but is not limited to this, and may be an address indicating the destination of the IoT device 4.
  • the user ID is identification information of the viewer 104 who uses the IoT device 4 linked by reading the viewing ticket and the IoT device 4 in the preset setting.
  • the bleachers are information indicating the bleachers 103 (for example, seat number or seat position) linked by reading the bleachers and the IoT device 4 in the preset settings.
  • the order management table 134 manages each order received from the IoT device 4.
  • the data structure of the order management table 134 will be described with reference to FIG.
  • FIG. 8 is an explanatory diagram showing an example of the data structure of the order management table 134.
  • the order management table 134 stores the user ID, the provider, the ordered item, and the reception time in association with each other.
  • the user ID indicates the user ID of the IoT device 4 for which the order has been placed.
  • the destination indicates the destination of the ordered product. For example, when the provision destination is a bleachers, the provision destination stores information (for example, a seat number or a seat position) indicating the bleachers 103 corresponding to the ordered IoT device 4.
  • the reception time indicates the time when the order is received.
  • the acquisition unit 121 is a processing unit that acquires the progress of the event in the current time zone. Specifically, the acquisition unit 121 acquires the progress status of the event in the current time zone by referring to the event status timetable 131 in which the scheduled start time and the scheduled end time of the event, the scheduled interruption time of the event, and the like are shown. To do.
  • the acquisition unit 121 assumes that the event is in progress when the current time zone is between the scheduled start time and the scheduled end time of the event and is outside the scheduled interruption time of the event. Further, when the current time zone is within the scheduled interruption time of the event (for example, within the break time), the acquisition unit 121 assumes that the event is interrupted. Further, when the current time zone is before the scheduled start time or after the scheduled end time of the event, the acquisition unit 121 shall be outside the event time. In addition, outside the event time, it shall be treated in the same way as during the event interruption.
  • the device association unit 122 stores the bleachers 103 and the IoT device 4 in the device management table 133 in association with each other based on the information notified by the terminal device of the viewer 104 at the time of presetting.
  • the device association unit 122 acquires the identification information (for example, a barcode) of the bleachers 103 indicating the bleachers 103 or the seat number of the bleachers 103 and the tag 47 of the IoT device 4 read in the preset settings. To do. Next, the device association unit 122 stores the IoT device ID indicated by the acquired tag 47 and the seat number of the bleachers 103 in association with the device management table 133.
  • the identification information for example, a barcode
  • the device association unit 122 detects the return of the IoT device 4 to a predetermined return position, the operation of canceling the association, or the like by a notification from the IoT device 4, for example, the identification information of the IoT device 4 Delete the information (user ID, bleachers, etc.) that was stored in association with.
  • the distribution unit 123 is a processing unit that distributes information to the IoT device 4. Specifically, the distribution unit 123 distributes the distribution information managed by the distribution information management table 132, that is, the order menu that meets the conditions of the distribution time to the IoT device 4 via the communication unit 11. ..
  • the order receiving unit 124 is a processing unit that accepts orders from the IoT device 4. Specifically, when the order receiving unit 124 receives an order from the IoT device 4 via the communication unit 11, the order receiving unit 124 orders the order contents (user ID, provider, ordered item, etc.) together with the time when the order is received. Record in the management table 134.
  • the provision instruction unit 125 is a processing unit that outputs an order provision instruction attached from the IoT device 4. Specifically, the provision instruction unit 125 reads the order recorded in the order management table 134, and issues an order provision instruction indicating the order details (user ID, provision destination, ordered item, etc.) via the communication unit 11. Is output to the terminal device 2. The output order may be deleted from the order management table 134, or a flag indicating that the output has been completed may be added.
  • the provision instruction unit 125 determines the provision timing for outputting the order provision instruction according to the progress of the event in the time zone in which the order is received, and outputs the order provision instruction at the determined provision timing.
  • the providing instruction unit 125 acquires the progress status of the event from the acquisition unit 121.
  • the provision instruction unit 125 determines the provision timing according to the progress of the acquired event.
  • the provision instruction unit 125 determines the provision timing according to the timing of receiving the order (for example, in the order of receiving the order). Next, the provision instruction unit 125 outputs an order provision instruction at a determined provision timing, for example, in the order in which the orders are received.
  • the provision instruction unit 125 suspends the provision timing when the event is in progress. In this case, the order recorded in the order management table 134 is not output and remains as it is as an order whose offer is suspended.
  • the offer instruction unit 125 sequentially acquires the progress status of the event from the acquisition unit 121, and reads out the order for which the offer is suspended from the order management table 134 according to the timing when the event in progress is interrupted after the hold.
  • the offer instruction unit 125 outputs the read order offer instruction.
  • FIG. 9 is a flowchart showing an operation example of the order providing system 100 according to the embodiment. As shown in FIG. 9, first, preset settings (S11 to S14) are performed using the terminal device 6 of the viewer 104.
  • the terminal device 6 reads the tag 47 of the IoT device 4 (S11) and reads the admission ticket (S12). Next, the terminal device 6 notifies the order processing device 1 of the read information (S13).
  • the device association unit 122 of the order processing device 1 acquires the notification (S13) from the terminal device 6. Next, the device association unit 122 performs usage registration for recording the IoT device 4 indicated by the notified tag 47 and the bleachers 103 indicated by the bleachers in the device management table 133 (S14).
  • the acquisition unit 121 confirms the current event status with reference to the event status timetable 131 (S15).
  • the distribution unit 123 reads the distribution information managed by the distribution information management table 132, that is, the order menu, and determines the distribution information that meets the conditions of the distribution time (S16). For example, if the condition of the delivery time is outside the event time, it will be determined as the delivery information when the current event status is outside the event time.
  • the distribution unit 123 reads the determined distribution information from the distribution information management table 132 and distributes it to the IoT device 4 via the communication unit 11 (S17).
  • the distribution information distributed by the order processing device 1, that is, the order menu is displayed on the display unit 44 (S18).
  • FIG. 10 is an explanatory diagram illustrating an example of a display screen of an IoT device. As shown in FIG. 10, the display unit 44 of the IoT device 4 displays the display screen G1 of the order menu based on the distribution information from the order processing device 1.
  • the user of the IoT device 4 selects a predetermined category from the display screen G1 of the product category such as "alcohol”, "soft drink”, and "goods". For example, when “alcohol” is selected, the display screen G2 for selecting alcohol products is displayed. When, for example, “red wine” is selected on the display screen G2, the display screen G3 for ordering "red wine” is displayed. By instructing an order by operating the operation unit 45 on the display screen G3, for example, an order for "red wine” can be placed.
  • the IoT device 4 may display the display screen G4 indicating that the order has been accepted on the display unit 44. At this time, the IoT device 4 may present the destination of the ordered product on the display screen G4 based on the destination included in the distribution information. For example, as shown in the illustrated example, when the destination is the bleachers, a text such as "I will bring you to the seat” is presented on the display screen G4. In addition, when the destination is a counter, a text such as "I will reserve it at the counter” may be presented on the display screen G4.
  • the IoT device 4 determines whether or not there is an order from the order menu (S19). If there is no order (S19: NO), the IoT device 4 waits for processing.
  • the IoT device 4 When there is an order (S19: YES), the IoT device 4 notifies the order processing device 1 of the order details (ordered product, delivery destination, etc.) via the communication unit 41 (S20).
  • the order receiving unit 124 of the order processing device 1 records the contents from the IoT device 4 in the order management table 134 (S21).
  • FIG. 11 is a flowchart showing an example of a process of outputting an order provision instruction.
  • the provision instruction unit 125 confirms the progress of the event from the acquisition unit 121 (S31).
  • the provision instruction unit 125 reads the order recorded in the order management table 134 and confirms the order contents (user ID, provision destination, ordered item, etc.) (S32).
  • the provision instruction unit 125 determines whether or not the destination of the read order is the bleachers 103 (S33). For example, when the provision destination is a counter or the like and not the bleachers 103 (S33: NO), the provision instruction unit 125 instructs the terminal device 2 to provide the ordered item to the provision destination (counter or the like) (S34).
  • the provision instruction unit 125 determines whether or not the event is interrupted (break time?) (S35). Since the time outside the event time is treated in the same way as during the event interruption, the judgment in S35 is a positive judgment (YES).
  • the provision instruction unit 125 instructs the terminal device 2 to provide the ordered item to the bleachers 103 on which the seat number and the like are indicated (S36).
  • the provision instruction unit 125 deletes the order ordered to be provided from the order management table 134 or adds an output flag.
  • the provision instruction unit 125 suspends the provision instruction of the ordered item (S37).
  • the provision instruction unit 125 reads all the orders recorded in the order management table 134 and determines whether or not the processes of S33 to S37 have been performed (S38). When all the orders have been read and processed (S38: YES), the provision instruction unit 125 ends the processing. When not all orders have been read (S38: NO), the provision instruction unit 125 returns the process to S32.
  • the device association unit 122 terminates the use of the IoT device 4 by detecting the return of the IoT device 4 to a predetermined return position, the operation of canceling the association, and the like. It is determined whether or not (S23).
  • the device association unit 122 When the use of the IoT device 4 is not terminated (S23: NO), the device association unit 122 returns the process to S16. When terminating the use of the IoT device 4 (S23: YES), the device association unit 122 clears the usage registration of the IoT device 4 by erasing the user ID of the corresponding IoT device 4 (S24). , End the process.
  • the order receiving unit 124 of the order processing device 1 receives the order from the IoT device 4 corresponding to the bleachers 103 of the event. Further, the acquisition unit 121 of the order processing device 1 acquires the progress status of the event by referring to, for example, the event status timetable 131. Further, the provision instruction unit 125 of the order processing device 1 determines the provision timing of the product corresponding to the order according to the content of the received order and the progress of the event in the time zone in which the order is received. Further, the provision instruction unit 125 outputs an instruction to provide a product corresponding to the order at the determined provision timing to, for example, the terminal device 2 of the employee 5.
  • the order providing system 100 since the employee 5 performs the product providing work at the timing according to the progress of the event, it is possible to support the order providing service that does not interfere with the event viewing.
  • the provision instruction unit 125 determines the provision timing according to the progress of the event when the delivery destination of the product according to the content of the order is the bleachers 103 corresponding to the IoT device 4 that has received the order.
  • the order providing system 100 the work of providing the product to the bleachers 103 can be performed according to the progress of the event, and the order is provided so as not to interfere with the event viewing of the spectator 104 in the bleachers 103. Can support the service.
  • the provision instruction unit 125 determines the delivery timing of the product corresponding to the order according to the timing when the order is received. As a result, if the event is before the start, during the suspension, or after the end, the product can be provided promptly.
  • the provision instruction unit 125 suspends the provision timing when the event is in progress during the time zone when the order is received. Then, the provision instruction unit 125 determines the provision timing of the product corresponding to the order according to the timing at which the event in progress is interrupted after the hold. As a result, when the event is in progress during the time when the order is received, the product offering work can be prevented from being performed, and the product offering work can be performed during the interruption of the event.
  • the product provision work can be performed during the break time that does not interfere with the viewing of the event.
  • each component of each of the illustrated devices does not necessarily have to be physically configured as shown in the figure. That is, the specific form of distribution / integration of each device is not limited to the one shown in the figure, and all or part of them may be functionally or physically distributed / physically in arbitrary units according to various loads and usage conditions. It can be integrated and configured.
  • the various processing functions performed by the order processing device 1 and the like may be executed in whole or in any part on the CPU (or a microcomputer such as an MPU or MCU (Micro Controller Unit)). .. Further, various processing functions may be executed in whole or in any part on a program analyzed and executed by a CPU (or a microcomputer such as an MPU or MCU) or on hardware by wired logic. Needless to say, it's good.
  • FIG. 12 is a diagram showing an example of a computer that executes a program.
  • the computer 200 has a CPU 203 that executes various arithmetic processes, an input device 215 that receives data input from a user, and a display control unit 207 that controls the display device 209. Further, the computer 200 has a reading device 213 that reads a program or the like from the storage medium 211, and a communication control unit 217 that exchanges data with another computer via a network. Further, the computer 200 has a memory 201 for temporarily storing various information and a storage device 205 such as an HDD. The memory 201, CPU 203, storage device 205, display control unit 207, reading device 213, input device 215, and communication control unit 217 are connected by a bus 219.
  • the reading device 213 is a device for a storage medium 211 such as a removable disk or a semiconductor memory.
  • the storage device 205 stores a program 205a (for example, an order providing program) related to various processing functions.
  • the CPU 203 reads the program 205a, expands it into the memory 201, and executes it as a process.
  • Such a process corresponds to, for example, each functional unit of the acquisition unit 121, the device association unit 122, the distribution unit 123, the order reception unit 124, and the provision instruction unit 125 in the order processing device 1.
  • the program-related information 205b is information related to the processing of the program 205a, and corresponds to, for example, an event status time table 131, a distribution information management table 132, an equipment management table 133, an order management table 134, and the like.
  • the storage medium 211 stores each information such as the program 205a.
  • the storage medium 211 corresponds to, for example, a CD-ROM, a DVD disc, a portable recording medium such as a USB (Universal Serial Bus) memory, a semiconductor memory such as a flash memory, a hard disk drive, or the like.
  • USB Universal Serial Bus
  • the program 205a does not necessarily have to be stored in the storage device 205 from the beginning.
  • the program 205a is stored in a "portable physical medium" which is a storage medium 211 inserted into the computer 200. Then, the computer 200 may read the program 205a from the storage medium 211 and execute the program 205a. Further, the program 205a may be stored in a device connected to a public line, the Internet, a LAN, or the like, and the computer 200 may read the program 205a from these and execute the program 205a.

Abstract

An embodiment of this order processing program causes a computer to execute a reception process, an acquisition process, a determination process, and an output process. The reception process receives an order from an IoT device corresponding to a seat in the stands of an event. The acquisition process acquires a progress state of the event. The determination process determines a time to provide a product corresponding to the order, in accordance with the content of the received order and the progress state of the event during the time period in which the order was received. The output process outputs an instruction to provide the product corresponding to the order at the determined time to provide the same.

Description

注文処理プログラム、注文処理方法および注文処理装置Order processing program, order processing method and order processing equipment
　本発明の実施形態は、注文処理プログラム、注文処理方法および注文処理装置に関する。 Embodiments of the present invention relate to an order processing program, an order processing method, and an order processing device.
　従来、野球やサッカーなどのイベント会場では、イベントを観覧する観覧者より飲食物などの注文を受け付け、注文品を観覧者に提供するサービスが導入されているところがある。このようなイベント会場における注文システムについては、観覧対象を観覧しつつ商品を購入することができるように、座席などの各観覧領域にて注文を行う座席向けの注文システムが知られている。 Conventionally, at event venues such as baseball and soccer, there are places where a service has been introduced that accepts orders for food and drink from the viewers who watch the event and provides the ordered items to the viewers. As for the ordering system at such an event venue, an ordering system for seats is known in which an order is placed in each viewing area such as a seat so that a product can be purchased while viewing the viewing target.
特開２００７－１７９４１７号公報JP-A-2007-179417
　しかしながら、上記の従来技術では、イベントの状況を考慮せずに、注文が入るたびに座席の観覧者に注文品が提供されることから、他の観覧者の邪魔となり、サービスの質が低下する場合があるという問題がある。 However, in the above-mentioned prior art, the ordered item is provided to the viewer of the seat each time an order is placed without considering the situation of the event, which interferes with other viewers and deteriorates the quality of service. There is a problem that it may happen.
　１つの側面では、イベント観覧の邪魔にならないような注文提供サービスを支援できる注文処理プログラム、注文処理方法および注文処理装置を提供することを目的とする。 One aspect is to provide an order processing program, an order processing method, and an order processing device that can support an order providing service that does not interfere with event viewing.
　第１の案では、注文処理プログラムは、受け付ける処理と、取得する処理と、決定する処理と、出力する処理とをコンピュータに実行させる。受け付ける処理は、イベントの観覧席に対応するＩｏＴ機器からの注文を受け付ける。取得する処理は、イベントの進行状況を取得する。決定する処理は、受け付けた注文の内容と、注文を受け付けた時間帯でのイベントの進行状況に応じて、注文に対応する商品の提供タイミングを決定する。出力する処理は、決定した提供タイミングで注文に対応する商品の提供指示を出力する。 In the first plan, the order processing program causes the computer to execute the process of accepting, the process of acquiring, the process of determining, and the process of outputting. The process of accepting accepts orders from IoT devices corresponding to the bleachers of the event. The process to acquire acquires the progress of the event. The process of determining determines the timing of providing the product corresponding to the order according to the content of the received order and the progress of the event in the time zone when the order is received. The output process outputs the product provision instruction corresponding to the order at the determined provision timing.
　本発明の１実施態様によれば、イベント観覧の邪魔にならないような注文提供サービスを支援できる。 According to one embodiment of the present invention, it is possible to support an order providing service that does not interfere with event viewing.
図１は、実施形態にかかる注文提供システムの概要を説明する説明図である。FIG. 1 is an explanatory diagram illustrating an outline of an order providing system according to an embodiment. 図２は、実施形態にかかる注文提供システムの構成例を説明する説明図である。FIG. 2 is an explanatory diagram illustrating a configuration example of the order providing system according to the embodiment. 図３は、実施形態にかかるＩｏＴ機器の構成例を示す機能ブロック図である。FIG. 3 is a functional block diagram showing a configuration example of the IoT device according to the embodiment. 図４は、実施形態にかかるＩｏＴ機器の外観例を示す説明図である。FIG. 4 is an explanatory diagram showing an external example of the IoT device according to the embodiment. 図５は、実施形態にかかる注文処理装置の構成例を示す機能ブロック図である。FIG. 5 is a functional block diagram showing a configuration example of the order processing device according to the embodiment. 図６は、配信情報管理テーブルのデータ構造の一例を示す説明図である。FIG. 6 is an explanatory diagram showing an example of the data structure of the distribution information management table. 図７は、機器管理テーブルのデータ構造の一例を示す説明図である。FIG. 7 is an explanatory diagram showing an example of the data structure of the device management table. 図８は、注文管理テーブルのデータ構造の一例を示す説明図である。FIG. 8 is an explanatory diagram showing an example of the data structure of the order management table. 図９は、実施形態にかかる注文提供システムの動作例を示すフローチャートである。FIG. 9 is a flowchart showing an operation example of the order providing system according to the embodiment. 図１０は、ＩｏＴ機器の表示画面例を説明する説明図である。FIG. 10 is an explanatory diagram illustrating an example of a display screen of an IoT device. 図１１は、注文の提供指示を出力する処理の一例を示すフローチャートである。FIG. 11 is a flowchart showing an example of a process of outputting an order provision instruction. 図１２は、プログラムを実行するコンピュータの一例を示す説明図である。FIG. 12 is an explanatory diagram showing an example of a computer that executes a program.
　以下、図面を参照して、実施形態にかかる注文処理プログラム、注文処理方法および注文処理装置を説明する。実施形態において同一の機能を有する構成には同一の符号を付し、重複する説明は省略する。なお、以下の実施形態で説明する注文処理プログラム、注文処理方法および注文処理装置は、一例を示すに過ぎず、実施形態を限定するものではない。また、以下の各実施形態は、矛盾しない範囲内で適宜組みあわせてもよい。 Hereinafter, the order processing program, the order processing method, and the order processing device according to the embodiment will be described with reference to the drawings. Configurations having the same function in the embodiment are designated by the same reference numerals, and duplicate description will be omitted. The order processing program, the order processing method, and the order processing device described in the following embodiments are merely examples, and the embodiments are not limited. In addition, the following embodiments may be appropriately combined within a consistent range.
［注文提供システムの概要］
　図１は、実施形態にかかる注文提供システムの概要を説明する説明図である。図１に示すように、注文提供システム１００は、例えばサッカーなどのイベントが行われるイベント会場１０１において、イベントを観覧する観覧エリア１０２からの注文を受け付け、注文された商品（注文品）を提供する注文提供サービスを実施するシステムである。 [Overview of ordering system]
FIG. 1 is an explanatory diagram illustrating an outline of an order providing system according to an embodiment. As shown in FIG. 1, the order providing system 100 accepts an order from the viewing area 102 for viewing the event at the event venue 101 where an event such as soccer is held, and provides the ordered product (ordered product). It is a system that implements order provision services.
　具体的には、注文提供システム１００は、ＷｉＦｉ（登録商標）などの無線通信による通信ネットワーク３により通信可能に接続された注文処理装置１と、端末装置２と、ＩｏＴ機器４とを有する。 Specifically, the order providing system 100 includes an order processing device 1, a terminal device 2, and an IoT device 4 that are communicably connected by a communication network 3 by wireless communication such as WiFi (registered trademark).
　注文処理装置１は、観覧エリア１０２の観覧席１０３と対応付けられたＩｏＴ機器４より、観覧席１０３の観覧者１０４が操作指示した注文を受け付ける。注文処理装置１は、ＩｏＴ機器４と対応する観覧席１０３の観覧者１０４から受け付けた注文の提供指示を、例えば従業員５の端末装置２へ出力する。注文処理装置１は、例えばＰＯＳ（Point　Of　Sale）装置を適用できる。 The order processing device 1 receives an order instructed by the viewer 104 of the bleachers 103 from the IoT device 4 associated with the bleachers 103 of the bleachers 102. The order processing device 1 outputs an order provision instruction received from the viewer 104 of the bleachers 103 corresponding to the IoT device 4 to, for example, the terminal device 2 of the employee 5. For example, a POS (Point Of Sale) device can be applied to the order processing device 1.
　端末装置２は、従業員５が利用する端末装置であり、例えばタブレット型の携帯端末を適用できる。端末装置２は、注文処理装置１より出力された注文の提供指示を表示画面に表示して、従業員５へ注文提供を促す。この提供指示により、例えば従業員５は、注文を受けたＩｏＴ機器４と対応する観覧席１０３まで注文品を運び、観覧席１０３の観覧者１０４に注文品を手渡す。 The terminal device 2 is a terminal device used by the employee 5, and for example, a tablet-type mobile terminal can be applied. The terminal device 2 displays the order provision instruction output from the order processing device 1 on the display screen, and prompts the employee 5 to provide the order. According to this provision instruction, for example, the employee 5 carries the ordered item to the bleachers 103 corresponding to the IoT device 4 that has received the order, and hands the ordered item to the bleachers 104 of the bleachers 103.
　ＩｏＴ機器４は、観覧者１０４が利用する端末装置であり、飲料などを入れる容器やカップホルダー、または、観覧席１０３に設置されたタブレット型の端末装置などを適用できる。このＩｏＴ機器４については、注文処理装置１への事前設定により観覧席１０３との対応付けが行われている。本実施形態では、ＩｏＴ機器４として飲料などを入れる容器型のものを例示する。また、ＩｏＴ機器４は、イベントの主催者などからイベント会場１０１の入場時などに観覧者１０４に配布してもよし、観覧者１０４が事前購入したものをイベント会場１０１に持参してもよい。 The IoT device 4 is a terminal device used by the viewer 104, and a container or cup holder for holding a beverage or the like, or a tablet-type terminal device installed in the bleachers 103 can be applied. The IoT device 4 is associated with the bleachers 103 by presetting in the order processing device 1. In this embodiment, a container type IoT device 4 for storing a beverage or the like is illustrated. Further, the IoT device 4 may be distributed to the viewer 104 when the event organizer or the like enters the event venue 101, or may be brought to the event venue 101 by the viewer 104 in advance.
　なお、ＩｏＴ機器４は、容器型のものに限定するものではなく、例えば観覧席１０３の観覧者１０４が所持するスマートフォンなどの端末装置を適用してもよい。例えば、注文提供システム１００が提供する注文アプリを観覧者１０４が所持する端末装置にダウンロードして実行することで、観覧者１０４が所持する端末装置をＩｏＴ機器４として適用することができる。 Note that the IoT device 4 is not limited to the container type, and for example, a terminal device such as a smartphone owned by the viewer 104 of the bleachers 103 may be applied. For example, by downloading and executing the order application provided by the order providing system 100 to the terminal device possessed by the viewer 104, the terminal device possessed by the viewer 104 can be applied as the IoT device 4.
　ＩｏＴ機器４は、ＷｉＦｉなどによる通信ネットワーク３を介した注文処理装置１との通信機能、電子ペーパーなどによる表示機能および操作ボタンなどによる操作機能を備える。これらの機能により、ＩｏＴ機器４は、注文処理装置１から配信された配信情報（例えば注文メニュー）を表示する。また、ＩｏＴ機器４は、操作ボタンなどによる操作により、注文メニューにある商品の注文を注文処理装置１に指示する。 The IoT device 4 has a communication function with an order processing device 1 via a communication network 3 such as WiFi, a display function using electronic paper, and an operation function using operation buttons. With these functions, the IoT device 4 displays the distribution information (for example, the order menu) distributed from the order processing device 1. Further, the IoT device 4 instructs the order processing device 1 to order a product in the order menu by operating the operation buttons or the like.
　また、ＩｏＴ機器４は、ＱＲコード（登録商標）、バーコードまたは電子タグなどにより（以下、タグとよぶ）、自身に付与された識別情報（ＩｏＴ機器ＩＤなど）を読み取り可能に提示する機能を有する。この提示機能により、例えばＩｏＴ機器４を渡された観覧者１０４が、ＩｏＴ機器４と観覧席１０３とを対応付ける事前設定を行ってもよい。 In addition, the IoT device 4 has a function of readablely presenting identification information (IoT device ID, etc.) given to itself by a QR code (registered trademark), a barcode, an electronic tag, or the like (hereinafter referred to as a tag). Have. With this presentation function, for example, the viewer 104 who is handed the IoT device 4 may set in advance to associate the IoT device 4 with the bleachers 103.
　具体的には、ＩｏＴ機器４を受け取った観覧者１０４は、例えば自身の端末装置を用いて観覧席１０３が示された観覧券の識別情報（例えばバーコード）または観覧席１０３の座席番号と、ＩｏＴ機器４のタグとを読み取る。次いで、読み取った情報を注文処理装置１へ通知する。これにより、注文処理装置１では、観覧席１０３と、ＩｏＴ機器４とを対応付ける事前設定（利用登録）を行う。 Specifically, the viewer 104 who has received the IoT device 4 receives, for example, the identification information (for example, a bar code) of the bleachers or the seat number of the bleachers 103 on which the bleachers 103 are indicated by using their own terminal device. Read the tag of the IoT device 4. Next, the read information is notified to the order processing device 1. As a result, the order processing device 1 performs pre-setting (use registration) for associating the bleachers 103 with the IoT device 4.
　ここで、注文提供システム１００による注文提供サービスの概要を説明する。観覧席１０３の観覧者１０４は、ＩｏＴ機器４の注文メニューを操作し、軽食やドリンクなどを注文処理装置１に注文する（Ｓ１）。注文を受けた注文処理装置１は、ＩｏＴ機器４と対応する観覧席１０３の座席番号、注文品などを含む、注文の提供指示を端末装置２に出力する。注文の提供指示を受けた従業員５は、座席番号の観覧席１０３まで注文品を運び、観覧者１０４に注文品を渡す（Ｓ２）。 Here, the outline of the order providing service by the order providing system 100 will be described. The spectator 104 of the bleachers 103 operates the order menu of the IoT device 4 to order light meals, drinks, and the like from the order processing device 1 (S1). The order processing device 1 that has received the order outputs an order provision instruction to the terminal device 2, including the seat number of the bleachers 103 corresponding to the IoT device 4, the ordered item, and the like. Upon receiving the order provision instruction, the employee 5 carries the ordered item to the bleachers 103 of the seat number and hands the ordered item to the spectator 104 (S2).
　ここで、注文処理装置１は、注文を受け付けた時間帯でのイベントの進行状況に応じて注文の提供指示を出力するタイミング（提供タイミング）を決定し、決定した提供タイミングで注文の提供指示を出力する。例えば、注文を受け付けた時間帯でイベントが開始前、中断中または終了後である場合は、注文を受け付けたタイミングに応じて（例えば注文を受け付けた順に）提供タイミングを決定する。また、注文を受け付けた時間帯でイベントが進行中である場合は、提供タイミングを保留とし、保留の後に進行中のイベントが中断するタイミングに応じて提供タイミングを決定する。 Here, the order processing device 1 determines the timing (delivery timing) of outputting the order provision instruction according to the progress of the event in the time zone in which the order is received, and issues the order provision instruction at the determined provision timing. Output. For example, if the event is before, during, or after the event is received in the time zone when the order is received, the delivery timing is determined according to the timing when the order is received (for example, in the order in which the order is received). If the event is in progress during the time when the order is received, the offer timing is set to hold, and the offer timing is determined according to the timing when the event in progress is interrupted after the hold.
　このため、注文提供システム１００では、従業員５による商品の提供作業が、イベントの進行状況に応じたタイミング（例えばイベントが開始前、中断中または終了後）で行われることとなる。このように、注文提供システム１００は、イベント観覧の邪魔にならないような注文提供サービスを支援できる。 Therefore, in the order providing system 100, the product providing work by the employee 5 is performed at the timing according to the progress of the event (for example, before the event starts, during the interruption, or after the end). In this way, the order providing system 100 can support an order providing service that does not interfere with the event viewing.
［注文提供システム１００の構成］
　図２は、実施形態にかかる注文提供システム１００の構成例を説明する説明図である。図２に示すように、注文提供システム１００は、注文処理装置１と、ＩｏＴ機器４とが、通信ネットワーク３を介して相互に通信可能に接続される。ここでいう通信ネットワーク３は、例えば、ＷｉＦｉであるが、これに限定されず、キャリア網などその他の通信網であってもよい。また、注文処理装置１は、従業員５の端末装置２と、有線または無線の通信網（特に図示しない）を介して相互に通信可能に接続される。 [Configuration of order providing system 100]
FIG. 2 is an explanatory diagram illustrating a configuration example of the order providing system 100 according to the embodiment. As shown in FIG. 2, in the order providing system 100, the order processing device 1 and the IoT device 4 are connected to each other so as to be able to communicate with each other via the communication network 3. The communication network 3 referred to here is, for example, WiFi, but is not limited to this, and may be another communication network such as a carrier network. Further, the order processing device 1 is connected to the terminal device 2 of the employee 5 so as to be able to communicate with each other via a wired or wireless communication network (not particularly shown).
　また、ＩｏＴ機器４同士は近距離無線通信により相互に通信可能であってもよい。ここでいう近距離無線通信は、例えばＢＬＥ（Bluetooth（登録商標）　Low　Energy）などのであるが、これに限定されない。近距離無線通信は、数メートル～数十メートル程度の距離で通信可能なものであればいずれの通信規格であってもよい。 Further, the IoT devices 4 may be able to communicate with each other by short-range wireless communication. The short-range wireless communication referred to here is, for example, BLE (Bluetooth (registered trademark) Low Energy), but is not limited to this. The short-range wireless communication may be any communication standard as long as it can communicate at a distance of several meters to several tens of meters.
［ＩｏＴ機器４の構成］
　図３は、実施形態にかかるＩｏＴ機器４の構成を示す機能ブロック図である。図３に示すように、ＩｏＴ機器４は、通信部４１と、制御部４２と、記憶部４３と、表示部４４と、操作部４５と、センサ部４６とを有する。 [Configuration of IoT device 4]
FIG. 3 is a functional block diagram showing the configuration of the IoT device 4 according to the embodiment. As shown in FIG. 3, the IoT device 4 has a communication unit 41, a control unit 42, a storage unit 43, a display unit 44, an operation unit 45, and a sensor unit 46.
　通信部４１は、通信ネットワーク３を介して注文処理装置１と通信を行う。例えば、通信部４１は、制御部４２の制御のもと、記憶部４３に記憶した内容（例えば注文内容）を、内部メモリに設定された自身の識別情報（ＩｏＴ機器ＩＤ）とともに注文処理装置１へ送信する。また、通信部４１は、制御部４２の制御のもと、注文処理装置１から配信された配信情報（例えば注文メニュー）を記憶部４３に格納する。また、通信部４１は、近距離無線通信を介して他のＩｏＴ機器４との通信を行う。 The communication unit 41 communicates with the order processing device 1 via the communication network 3. For example, the communication unit 41, under the control of the control unit 42, stores the contents (for example, order contents) stored in the storage unit 43 together with its own identification information (IoT device ID) set in the internal memory of the order processing device 1. Send to. Further, the communication unit 41 stores the distribution information (for example, the order menu) distributed from the order processing device 1 in the storage unit 43 under the control of the control unit 42. In addition, the communication unit 41 communicates with another IoT device 4 via short-range wireless communication.
　制御部４２は、ＩｏＴ機器４における動作を中央制御する。例えば、制御部４２は、ＣＰＵ（Central　Processing　Unit）などの電子回路に対応する。制御部４２は、各種の処理手順を規定したプログラムや制御データを格納するための内部メモリを有し、これらによって種々の処理を実行する。 The control unit 42 centrally controls the operation of the IoT device 4. For example, the control unit 42 corresponds to an electronic circuit such as a CPU (Central Processing Unit). The control unit 42 has an internal memory for storing programs and control data that define various processing procedures, and executes various processing by these.
　例えば、制御部４２は、通信部４１における近距離無線通信の通信結果、操作部４５の操作内容（例えば注文内容）を記憶部４３に記憶する。次いで、制御部４２は、記憶部４３に記憶した内容、すなわち通信結果および操作内容を、内部メモリに設定された自身の識別情報（ＩｏＴ機器ＩＤ）とともに通信部４１を介して注文処理装置１に送信する。 For example, the control unit 42 stores the communication result of the short-range wireless communication in the communication unit 41 and the operation content (for example, order content) of the operation unit 45 in the storage unit 43. Next, the control unit 42 sends the contents stored in the storage unit 43, that is, the communication results and the operation contents, to the order processing device 1 via the communication unit 41 together with its own identification information (IoT device ID) set in the internal memory. Send.
　また、制御部４２は、通信部４１を介して注文処理装置１より受信した配信情報（例えば注文メニュー）を記憶部４３に記憶する。次いで、制御部４２は、記憶部４３に記憶した内容、すなわち配信情報（例えば注文メニュー）を表示部４４に表示する。 Further, the control unit 42 stores the distribution information (for example, the order menu) received from the order processing device 1 via the communication unit 41 in the storage unit 43. Next, the control unit 42 displays the contents stored in the storage unit 43, that is, the distribution information (for example, the order menu) on the display unit 44.
　記憶部４３は、例えば、ＲＡＭ（Random　Access　Memory）、フラッシュメモリ（Flash　Memory）などの記憶装置であり、各種情報を記憶する。 The storage unit 43 is, for example, a storage device such as a RAM (Random Access Memory) or a flash memory (Flash Memory), and stores various information.
　表示部４４は、ＩｏＴ機器４の側面に設置されたディスプレイであり、制御部４２の制御のもと、注文処理装置１から送信された配信情報（例えば注文メニュー）を表示する。表示部４４は、例えば電子ペーパーであるが、これに限定されず、ＩｏＴ機器４に取り付けられるとともに画像を表示できれば、その他の種類の表示機器であってもよい。 The display unit 44 is a display installed on the side surface of the IoT device 4, and displays distribution information (for example, an order menu) transmitted from the order processing device 1 under the control of the control unit 42. The display unit 44 is, for example, electronic paper, but is not limited to this, and may be another type of display device as long as it can be attached to the IoT device 4 and can display an image.
　操作部４５は、ＩｏＴ機器４の筐体外部に設けられた操作ボタンなどである。操作部４５は、操作ボタンの押下操作などによる操作内容を制御部４２へ通知する。 The operation unit 45 is an operation button or the like provided outside the housing of the IoT device 4. The operation unit 45 notifies the control unit 42 of the operation content by pressing the operation button or the like.
　センサ部４６は、ＩｏＴ機器４の状態を検出する圧力センサ、加速度センサなどのセンサ機器である。例えば、センサ部４６は、重力加速度以外の加速度が検知されない場合、ＩｏＴ機器４の状態をテーブル上などに静止している状態（以下、テーブル上）として検知する。また、センサ部４６は、重力加速度以外の加速度が検知される場合や、取っ手部分の圧力センサの検知がある場合、ＩｏＴ機器４の状態を利用者による手持ち状態（以下、手持ち）として検知する。また、センサ部４６は、容器内部の圧力センサーの値をもとに、容器内にある飲料の残量を検出してもよい。 The sensor unit 46 is a sensor device such as a pressure sensor or an acceleration sensor that detects the state of the IoT device 4. For example, when the sensor unit 46 does not detect an acceleration other than the gravitational acceleration, the sensor unit 46 detects the state of the IoT device 4 as a state of being stationary on a table or the like (hereinafter, on the table). Further, the sensor unit 46 detects the state of the IoT device 4 as a hand-held state (hereinafter, hand-held) by the user when an acceleration other than the gravitational acceleration is detected or when the pressure sensor of the handle portion is detected. Further, the sensor unit 46 may detect the remaining amount of the beverage in the container based on the value of the pressure sensor inside the container.
　図４は、実施形態にかかるＩｏＴ機器４の外観例を例示する説明図である。図４に示すように、ＩｏＴ機器４の側面などには、表示部４４、操作部４５およびタグ４７が設けられている。タグ４７は、ＩｏＴ機器４自身に付与された識別情報（ＩｏＴ機器ＩＤ）を提示するバーコードなどである。このタグ４７については、図示例のようなバーコードに限定されず、例えばＱＲコード（登録商標）や電子タグなどであってもよい。 FIG. 4 is an explanatory diagram illustrating an external example of the IoT device 4 according to the embodiment. As shown in FIG. 4, a display unit 44, an operation unit 45, and a tag 47 are provided on the side surface of the IoT device 4. The tag 47 is a barcode or the like that presents the identification information (IoT device ID) given to the IoT device 4 itself. The tag 47 is not limited to the barcode as shown in the illustrated example, and may be, for example, a QR code (registered trademark) or an electronic tag.
［注文処理装置１の構成］
　図５は、実施形態にかかる注文処理装置１の構成例を示す機能ブロック図である。図５に示すように、注文処理装置１は、通信部１１と、制御部１２と、記憶部１３とを有する。 [Configuration of order processing device 1]
FIG. 5 is a functional block diagram showing a configuration example of the order processing device 1 according to the embodiment. As shown in FIG. 5, the order processing device 1 includes a communication unit 11, a control unit 12, and a storage unit 13.
　通信部１１は、通信ネットワーク３を介してＩｏＴ機器４と通信を行う。また、通信部１１は、有線または無線の通信網を介して端末装置２との通信を行う。通信部１１は、例えば、ＮＩＣ（Network　Interface　Card）などによって実現される。 The communication unit 11 communicates with the IoT device 4 via the communication network 3. Further, the communication unit 11 communicates with the terminal device 2 via a wired or wireless communication network. The communication unit 11 is realized by, for example, a NIC (Network Interface Card) or the like.
　制御部１２は、ＣＰＵなどの電子回路に対応する。制御部１２は、各種の処理手順を規定したプログラムや制御データを格納するための内部メモリを有し、これらによって種々の処理を実行する。ここでは、制御部１２は、サーバアプリによって処理を実行するものとする。制御部１２は、取得部１２１と、機器対応づけ部１２２と、配信部１２３と、注文受付部１２４と、提供指示部１２５とを有する。 The control unit 12 corresponds to an electronic circuit such as a CPU. The control unit 12 has an internal memory for storing programs and control data that define various processing procedures, and executes various processing by these. Here, it is assumed that the control unit 12 executes the process by the server application. The control unit 12 includes an acquisition unit 121, a device association unit 122, a distribution unit 123, an order reception unit 124, and a provision instruction unit 125.
　記憶部１３は、例えば、ＲＡＭ（Random　Access　Memory）、フラッシュメモリ（Flash　Memory）などの半導体メモリ素子、または、ハードディスク、光ディスクなどの記憶装置である。記憶部１３は、イベント状況タイムテーブル１３１と、配信情報管理テーブル１３２と、機器管理テーブル１３３と、注文管理テーブル１３４とを有する。 The storage unit 13 is, for example, a semiconductor memory element such as a RAM (Random Access Memory) or a flash memory (Flash Memory), or a storage device such as a hard disk or an optical disk. The storage unit 13 has an event status time table 131, a distribution information management table 132, an equipment management table 133, and an order management table 134.
　イベント状況タイムテーブル１３１は、イベント会場１０１で行われるイベント（例えばサッカー、野球の試合、音楽コンサート、落語会など）の進行状況を示すタイムテーブルである。このイベント状況タイムテーブル１３１は、例えば予定されるイベントの進行予定表として、イベントの主催者などにより予め設定される。また、イベント状況タイムテーブル１３１は、イベントの進行具合に合わせて、例えばイベントの主催者などが適宜修正してもよい。 The event status timetable 131 is a timetable showing the progress of an event (for example, soccer, baseball game, music concert, rakugo, etc.) held at the event venue 101. The event status timetable 131 is preset by the event organizer or the like as, for example, a progress schedule of a scheduled event. Further, the event status timetable 131 may be appropriately modified by, for example, the event organizer or the like according to the progress of the event.
　例えば、イベント会場１０１におけるイベントがサッカーの試合である場合、イベント状況タイムテーブル１３１には、開催されるサッカー試合の開始予定時間および終了予定時間、試合の中断予定時間（前半終了時間～後半開始時間）などが格納される。また、イベント会場１０１におけるイベントが野球の試合である場合、イベント状況タイムテーブル１３１には、開催される野球試合の開始予定時間および終了予定時間などが格納される。なお、攻守が交代するインターバル時間については、進行具合に合わせてイベントの主催者などが適宜設定した時間が格納される。また、イベント会場１０１におけるイベントが落語会などである場合、イベント状況タイムテーブル１３１には、開催される落語会の開始予定時間および終了予定時間、演者が交代する休憩予定時間などが格納される。 For example, when the event at the event venue 101 is a soccer match, the event status timetable 131 shows the scheduled start time and end time of the soccer match to be held, and the scheduled interruption time of the match (first half end time to second half start time). ) Etc. are stored. When the event at the event venue 101 is a baseball game, the event status timetable 131 stores the scheduled start time and the scheduled end time of the baseball game to be held. As for the interval time when the offense and defense change, the time set appropriately by the event organizer or the like according to the progress is stored. When the event at the event venue 101 is a rakugo event or the like, the event status timetable 131 stores the scheduled start time and end time of the rakugo event to be held, the scheduled break time when the performers change, and the like.
　配信情報管理テーブル１３２は、ＩｏＴ機器４に配信する配信情報を管理する。具体的には、配信情報管理テーブル１３２は、ＩｏＴ機器４に表示する注文メニューについての情報を管理する。ここで、配信情報管理テーブル１３２のデータ構造を図６を参照して説明する。 The distribution information management table 132 manages the distribution information to be distributed to the IoT device 4. Specifically, the distribution information management table 132 manages information about the order menu displayed on the IoT device 4. Here, the data structure of the distribution information management table 132 will be described with reference to FIG.
　図６は、配信情報管理テーブル１３２のデータ構造の一例を示す説明図である。図６に示すように、機器管理テーブル１３３は、配信情報ＩＤと、配信情報と、配信内容と、配信時間と、提供先とを対応付けて記憶する。 FIG. 6 is an explanatory diagram showing an example of the data structure of the distribution information management table 132. As shown in FIG. 6, the device management table 133 stores the distribution information ID, the distribution information, the distribution content, the distribution time, and the provision destination in association with each other.
　配信情報は、各配信情報に割り当てられた識別情報である。配信情報は、注文提供システム１００において注文対象となる商品についての情報である。例えば、配信情報には、注文対象となる商品（飲料、グッズなど）の詳細情報や画像などを示すファイル（ファイルＦ１～Ｆ３）などが格納される。 The distribution information is the identification information assigned to each distribution information. The delivery information is information about the product to be ordered in the order providing system 100. For example, in the distribution information, files (files F1 to F3) showing detailed information and images of products (beverages, goods, etc.) to be ordered are stored.
　配信内容は、注文提供システム１００において注文対象となる商品のカテゴリや名称などである。配信時間は、メニューとして配信する時間である。例えば、配信時間が「全日」である場合は、イベントの進行状況や時刻に関係なく配信されることを示す。また、配信時間が「イベント時間外」である場合は、イベントの進行状況に応じて、イベントが進行中でない時間外に配信されることを示す。また、時刻などにより配信時間が指定されている場合は、指定時間内に配信されることとなる。 The contents of distribution are the categories and names of products to be ordered in the order providing system 100. The delivery time is the time for delivery as a menu. For example, when the delivery time is "all day", it indicates that the event is delivered regardless of the progress or time of the event. Further, when the delivery time is "outside the event time", it indicates that the event is delivered outside the time when the event is not in progress, depending on the progress of the event. If the delivery time is specified by the time or the like, it will be delivered within the specified time.
　提供先は、注文提供システム１００において注文対象となる商品の提供先である。例えば、提供先が「観覧席」である場合は、注文対象となる商品の提供先は、注文したＩｏＴ機器４に対応する観覧席１０３となる。また、提供先が「カウンター」などの場合、注文対象となる商品は受け付けカウンターまで運ばれて、取り置かれることとなる。 The provider is the recipient of the product to be ordered in the order provision system 100. For example, when the provision destination is the "bleachers", the delivery destination of the product to be ordered is the bleachers 103 corresponding to the ordered IoT device 4. In addition, when the delivery destination is a "counter" or the like, the product to be ordered is carried to the reception counter and set aside.
　図５に戻り、機器管理テーブル１３３は、各ＩｏＴ機器４の情報を管理する。ここで、機器管理テーブル１３３のデータ構造を、図７を参照して説明する。 Returning to FIG. 5, the device management table 133 manages the information of each IoT device 4. Here, the data structure of the device management table 133 will be described with reference to FIG.
　図７は、機器管理テーブル１３３のデータ構造の一例を示す図である。図７に示すように、機器管理テーブル１３３は、ＩｏＴ機器ＩＤと、アドレスと、利用者ＩＤと、観覧席とを対応づけて記憶する。ＩｏＴ機器ＩＤは、ＩｏＴ機器４の識別情報を示す。アドレスは、ＩｏＴ機器４のアドレスを示す。このアドレスは、例えば、ＭＡＣ（Media　Access　Control）アドレスであるが、これに限定されず、ＩｏＴ機器４の宛先を示すアドレスであればよい。利用者ＩＤは、事前設定における観覧券およびＩｏＴ機器４の読み取りなどによって紐付けられた、ＩｏＴ機器４を利用する観覧者１０４の識別情報である。観覧席は、事前設定における観覧券およびＩｏＴ機器４の読み取りなどによって紐付けられた、観覧席１０３を示す情報（例えば座席番号または座席位置など）である。 FIG. 7 is a diagram showing an example of the data structure of the device management table 133. As shown in FIG. 7, the device management table 133 stores the IoT device ID, the address, the user ID, and the bleachers in association with each other. The IoT device ID indicates the identification information of the IoT device 4. The address indicates the address of the IoT device 4. This address is, for example, a MAC (Media Access Control) address, but is not limited to this, and may be an address indicating the destination of the IoT device 4. The user ID is identification information of the viewer 104 who uses the IoT device 4 linked by reading the viewing ticket and the IoT device 4 in the preset setting. The bleachers are information indicating the bleachers 103 (for example, seat number or seat position) linked by reading the bleachers and the IoT device 4 in the preset settings.
　図５に戻り、注文管理テーブル１３４は、ＩｏＴ機器４より受け付けた各注文を管理する。ここで、注文管理テーブル１３４のデータ構造を、図８を参照して説明する。 Returning to FIG. 5, the order management table 134 manages each order received from the IoT device 4. Here, the data structure of the order management table 134 will be described with reference to FIG.
　図８は、注文管理テーブル１３４のデータ構造の一例を示す説明図である。図８に示すように、注文管理テーブル１３４は、利用者ＩＤと、提供先と、注文品と、受付時刻とを対応付けて記憶する。利用者ＩＤは、注文があったＩｏＴ機器４の利用者ＩＤを示す。提供先は、注文があった商品の提供先を示す。例えば、提供先が観覧席である場合、提供先には、注文を受けたＩｏＴ機器４に対応する観覧席１０３を示す情報（例えば座席番号または座席位置など）が格納される。受付時刻は、注文を受け付けた時刻を示す。 FIG. 8 is an explanatory diagram showing an example of the data structure of the order management table 134. As shown in FIG. 8, the order management table 134 stores the user ID, the provider, the ordered item, and the reception time in association with each other. The user ID indicates the user ID of the IoT device 4 for which the order has been placed. The destination indicates the destination of the ordered product. For example, when the provision destination is a bleachers, the provision destination stores information (for example, a seat number or a seat position) indicating the bleachers 103 corresponding to the ordered IoT device 4. The reception time indicates the time when the order is received.
　図５に戻り、取得部１２１は、現在の時間帯におけるイベントの進行状況を取得する処理部である。具体的には、取得部１２１は、イベントの開始予定時間および終了予定時間、イベントの中断予定時間などが示されたイベント状況タイムテーブル１３１を参照し、現在の時間帯におけるイベントの進行状況を取得する。 Returning to FIG. 5, the acquisition unit 121 is a processing unit that acquires the progress of the event in the current time zone. Specifically, the acquisition unit 121 acquires the progress status of the event in the current time zone by referring to the event status timetable 131 in which the scheduled start time and the scheduled end time of the event, the scheduled interruption time of the event, and the like are shown. To do.
　例えば、取得部１２１は、現在の時間帯がイベントの開始予定時間から終了予定時間の間であり、イベントの中断予定時間外である場合は、イベントが進行中であるものとする。また、取得部１２１は、現在の時間帯がイベントの中断予定時間内（例えば休憩時間内）である場合は、イベントが中断中であるものとする。また、取得部１２１は、現在の時間帯がイベントの開始予定時間前または終了予定時間後である場合は、イベント時間外であるものとする。なお、イベント時間外については、イベント中断中と同等に扱うものとする。 For example, the acquisition unit 121 assumes that the event is in progress when the current time zone is between the scheduled start time and the scheduled end time of the event and is outside the scheduled interruption time of the event. Further, when the current time zone is within the scheduled interruption time of the event (for example, within the break time), the acquisition unit 121 assumes that the event is interrupted. Further, when the current time zone is before the scheduled start time or after the scheduled end time of the event, the acquisition unit 121 shall be outside the event time. In addition, outside the event time, it shall be treated in the same way as during the event interruption.
　機器対応づけ部１２２は、事前設定時において観覧者１０４の端末装置などにより通知された情報をもとに、観覧席１０３と、ＩｏＴ機器４とを対応付けて機器管理テーブル１３３に記憶する。 The device association unit 122 stores the bleachers 103 and the IoT device 4 in the device management table 133 in association with each other based on the information notified by the terminal device of the viewer 104 at the time of presetting.
　例えば、機器対応づけ部１２２は、事前設定において読み取った、観覧席１０３が示された観覧券の識別情報（例えばバーコード）または観覧席１０３の座席番号と、ＩｏＴ機器４のタグ４７とを取得する。次いで、機器対応づけ部１２２は、取得したタグ４７が示すＩｏＴ機器ＩＤと、観覧席１０３の座席番号とを機器管理テーブル１３３に対応付けて記憶する。 For example, the device association unit 122 acquires the identification information (for example, a barcode) of the bleachers 103 indicating the bleachers 103 or the seat number of the bleachers 103 and the tag 47 of the IoT device 4 read in the preset settings. To do. Next, the device association unit 122 stores the IoT device ID indicated by the acquired tag 47 and the seat number of the bleachers 103 in association with the device management table 133.
　また、機器対応づけ部１２２は、例えばＩｏＴ機器４からの通知などにより、所定の返却位置へのＩｏＴ機器４の返却や、対応付け解消の操作などを検知した場合に、ＩｏＴ機器４の識別情報と対応づけて記憶していた情報（利用者ＩＤ、観覧席など）を消去する。 Further, when the device association unit 122 detects the return of the IoT device 4 to a predetermined return position, the operation of canceling the association, or the like by a notification from the IoT device 4, for example, the identification information of the IoT device 4 Delete the information (user ID, bleachers, etc.) that was stored in association with.
　配信部１２３は、ＩｏＴ機器４に対して情報を配信する処理部である。具体的には、配信部１２３は、配信情報管理テーブル１３２で管理される配信情報、すなわち注文メニューの中から、配信時間の条件が該当するものを通信部１１を介してＩｏＴ機器４に配信する。 The distribution unit 123 is a processing unit that distributes information to the IoT device 4. Specifically, the distribution unit 123 distributes the distribution information managed by the distribution information management table 132, that is, the order menu that meets the conditions of the distribution time to the IoT device 4 via the communication unit 11. ..
　注文受付部１２４は、ＩｏＴ機器４からの注文を受け付ける処理部である。具体的には、注文受付部１２４は、通信部１１を介してＩｏＴ機器４からの注文を受信した場合、注文を受け付けた時刻とともに注文内容（利用者ＩＤ、提供先、注文品など）を注文管理テーブル１３４に記録する。 The order receiving unit 124 is a processing unit that accepts orders from the IoT device 4. Specifically, when the order receiving unit 124 receives an order from the IoT device 4 via the communication unit 11, the order receiving unit 124 orders the order contents (user ID, provider, ordered item, etc.) together with the time when the order is received. Record in the management table 134.
　提供指示部１２５は、ＩｏＴ機器４より付けつけた注文の提供指示を出力する処理部である。具体的には、提供指示部１２５は、注文管理テーブル１３４に記録された注文を読み出し、注文内容（利用者ＩＤ、提供先、注文品など）を示した注文の提供指示を通信部１１を介して端末装置２へ出力する。出力済みの注文については、注文管理テーブル１３４より削除してもよいし、出力済みであることを示すフラグを付与してもよい。 The provision instruction unit 125 is a processing unit that outputs an order provision instruction attached from the IoT device 4. Specifically, the provision instruction unit 125 reads the order recorded in the order management table 134, and issues an order provision instruction indicating the order details (user ID, provision destination, ordered item, etc.) via the communication unit 11. Is output to the terminal device 2. The output order may be deleted from the order management table 134, or a flag indicating that the output has been completed may be added.
　このとき、提供指示部１２５は、注文を受け付けた時間帯でのイベントの進行状況に応じて注文の提供指示を出力する提供タイミングを決定し、決定した提供タイミングで注文の提供指示を出力する。 At this time, the provision instruction unit 125 determines the provision timing for outputting the order provision instruction according to the progress of the event in the time zone in which the order is received, and outputs the order provision instruction at the determined provision timing.
　具体的には、注文受付部１２４がＩｏＴ機器４より注文を受け付けて、注文管理テーブル１３４に注文を記録したところで、提供指示部１２５は、取得部１２１よりイベントの進行状況を取得する。次いで、提供指示部１２５は、取得したイベントの進行状況に応じて提供タイミングを決定する。 Specifically, when the order receiving unit 124 receives the order from the IoT device 4 and records the order in the order management table 134, the providing instruction unit 125 acquires the progress status of the event from the acquisition unit 121. Next, the provision instruction unit 125 determines the provision timing according to the progress of the acquired event.
　例えば、提供指示部１２５は、イベントが開始前、中断中または終了後である場合は、注文を受け付けたタイミングに応じて（例えば注文を受け付けた順に）提供タイミングを決定する。次いで、提供指示部１２５は、決定した提供タイミング、例えば注文を受け付けた順に注文の提供指示を出力する。 For example, when the event is before, during, or after the end of the event, the provision instruction unit 125 determines the provision timing according to the timing of receiving the order (for example, in the order of receiving the order). Next, the provision instruction unit 125 outputs an order provision instruction at a determined provision timing, for example, in the order in which the orders are received.
　また、提供指示部１２５は、イベントが進行中である場合は、提供タイミングを保留とする。この場合は、注文管理テーブル１３４に記録された注文は、出力済みとならず、提供が保留された注文としてそのまま残ることとなる。次いで、提供指示部１２５は、取得部１２１よりイベントの進行状況を順次取得し、保留の後に進行中のイベントが中断するタイミングに応じて、提供が保留された注文を注文管理テーブル１３４より読み出す。次いで、提供指示部１２５は、読み出した注文の提供指示を出力する。 In addition, the provision instruction unit 125 suspends the provision timing when the event is in progress. In this case, the order recorded in the order management table 134 is not output and remains as it is as an order whose offer is suspended. Next, the offer instruction unit 125 sequentially acquires the progress status of the event from the acquisition unit 121, and reads out the order for which the offer is suspended from the order management table 134 according to the timing when the event in progress is interrupted after the hold. Next, the offer instruction unit 125 outputs the read order offer instruction.
［注文提供システム１００の動作］
　図９は、実施形態にかかる注文提供システム１００の動作例を示すフローチャートである。図９に示すように、まず、観覧者１０４の端末装置６を用いた事前設定（Ｓ１１～Ｓ１４）を行う。 [Operation of order providing system 100]
FIG. 9 is a flowchart showing an operation example of the order providing system 100 according to the embodiment. As shown in FIG. 9, first, preset settings (S11 to S14) are performed using the terminal device 6 of the viewer 104.
　具体的には、端末装置６は、ＩｏＴ機器４のタグ４７の読み取り（Ｓ１１）および観覧券の読み取り（Ｓ１２）を行う。次いで、端末装置６は、読み取った情報を注文処理装置１へ通知する（Ｓ１３）。 Specifically, the terminal device 6 reads the tag 47 of the IoT device 4 (S11) and reads the admission ticket (S12). Next, the terminal device 6 notifies the order processing device 1 of the read information (S13).
　注文処理装置１の機器対応づけ部１２２は、端末装置６からの通知（Ｓ１３）を取得する。次いで、機器対応づけ部１２２は、通知のあったタグ４７が示すＩｏＴ機器４と、観覧券が示す観覧席１０３とを対応付けて機器管理テーブル１３３に記録する利用登録を行う（Ｓ１４）。 The device association unit 122 of the order processing device 1 acquires the notification (S13) from the terminal device 6. Next, the device association unit 122 performs usage registration for recording the IoT device 4 indicated by the notified tag 47 and the bleachers 103 indicated by the bleachers in the device management table 133 (S14).
　次いで、取得部１２１は、イベント状況タイムテーブル１３１を参照して、現在のイベント状況を確認する（Ｓ１５）。次いで、配信部１２３は、配信情報管理テーブル１３２で管理される配信情報、すなわち注文メニューを読み出し、配信時間の条件が該当するものを配信情報として決定する（Ｓ１６）。例えば、配信時間の条件がイベント時間外である場合は、現在のイベント状況がイベント時間外である場合に配信情報として決定されることとなる。 Next, the acquisition unit 121 confirms the current event status with reference to the event status timetable 131 (S15). Next, the distribution unit 123 reads the distribution information managed by the distribution information management table 132, that is, the order menu, and determines the distribution information that meets the conditions of the distribution time (S16). For example, if the condition of the delivery time is outside the event time, it will be determined as the delivery information when the current event status is outside the event time.
　次いで、配信部１２３は、決定した配信情報を配信情報管理テーブル１３２より読み出し、通信部１１を介してＩｏＴ機器４へ配信する（Ｓ１７）。ＩｏＴ機器４では、注文処理装置１が配信した配信情報、すなわち注文メニューを表示部４４に表示する（Ｓ１８）。 Next, the distribution unit 123 reads the determined distribution information from the distribution information management table 132 and distributes it to the IoT device 4 via the communication unit 11 (S17). In the IoT device 4, the distribution information distributed by the order processing device 1, that is, the order menu is displayed on the display unit 44 (S18).
　図１０は、ＩｏＴ機器の表示画面例を説明する説明図である。図１０に示すように、ＩｏＴ機器４の表示部４４には、注文処理装置１からの配信情報に基づく注文メニューの表示画面Ｇ１が表示される。 FIG. 10 is an explanatory diagram illustrating an example of a display screen of an IoT device. As shown in FIG. 10, the display unit 44 of the IoT device 4 displays the display screen G1 of the order menu based on the distribution information from the order processing device 1.
　ここで、ＩｏＴ機器４のユーザ（観覧者１０４）は、「アルコール」、「ソフトドリンク」、「グッズ」などの商品カテゴリの表示画面Ｇ１より所定のカテゴリを選択する。例えば、「アルコール」を選択した場合は、アルコール類の商品を選択する表示画面Ｇ２が表示される。この表示画面Ｇ２において、例えば「赤ワイン」を選択した場合は、「赤ワイン」を注文する表示画面Ｇ３が表示される。この表示画面Ｇ３において、操作部４５の操作により注文を指示することで、例えば「赤ワイン」の注文を行うことができる。 Here, the user of the IoT device 4 (viewer 104) selects a predetermined category from the display screen G1 of the product category such as "alcohol", "soft drink", and "goods". For example, when "alcohol" is selected, the display screen G2 for selecting alcohol products is displayed. When, for example, "red wine" is selected on the display screen G2, the display screen G3 for ordering "red wine" is displayed. By instructing an order by operating the operation unit 45 on the display screen G3, for example, an order for "red wine" can be placed.
　また、表示画面Ｇ３において注文を受け付けた場合、ＩｏＴ機器４は、注文を受け付けたことを示す表示画面Ｇ４を表示部４４に表示してもよい。このとき、ＩｏＴ機器４は、配信情報に含まれる提供先をもとに、注文品の提供先を表示画面Ｇ４に提示してもよい。例えば、図示例のように、提供先が観覧席である場合は「お席までお持ち致します」などの文面を表示画面Ｇ４に提示する。また、提供先がカウンターである場合は「カウンターでお取り置きします」などの文面を表示画面Ｇ４に提示してもよい。 Further, when the order is accepted on the display screen G3, the IoT device 4 may display the display screen G4 indicating that the order has been accepted on the display unit 44. At this time, the IoT device 4 may present the destination of the ordered product on the display screen G4 based on the destination included in the distribution information. For example, as shown in the illustrated example, when the destination is the bleachers, a text such as "I will bring you to the seat" is presented on the display screen G4. In addition, when the destination is a counter, a text such as "I will reserve it at the counter" may be presented on the display screen G4.
　図９に戻り、Ｓ１８に次いで、ＩｏＴ機器４は、注文メニューによる注文の有無を判定する（Ｓ１９）。注文がない場合（Ｓ１９：ＮＯ）、ＩｏＴ機器４は処理を待機する。 Returning to FIG. 9, following S18, the IoT device 4 determines whether or not there is an order from the order menu (S19). If there is no order (S19: NO), the IoT device 4 waits for processing.
　注文がある場合（Ｓ１９：ＹＥＳ）、ＩｏＴ機器４は、注文内容（注文品、提供先など）を通信部４１を介して注文処理装置１に通知する（Ｓ２０）。注文処理装置１の注文受付部１２４は、ＩｏＴ機器４からの内容を注文管理テーブル１３４に記録する（Ｓ２１）。 When there is an order (S19: YES), the IoT device 4 notifies the order processing device 1 of the order details (ordered product, delivery destination, etc.) via the communication unit 41 (S20). The order receiving unit 124 of the order processing device 1 records the contents from the IoT device 4 in the order management table 134 (S21).
　次いで、提供指示部１２５は、ＩｏＴ機器４より付けつけた注文の提供指示を出力する処理を行う（Ｓ２２）。図１１は、注文の提供指示を出力する処理の一例を示すフローチャートである。 Next, the provision instruction unit 125 performs a process of outputting the provision instruction of the order attached from the IoT device 4 (S22). FIG. 11 is a flowchart showing an example of a process of outputting an order provision instruction.
　図１１に示すように、注文の提供指示を出力する処理が開始されると、提供指示部１２５は、取得部１２１よりイベントの進行状況を確認する（Ｓ３１）。 As shown in FIG. 11, when the process of outputting the order provision instruction is started, the provision instruction unit 125 confirms the progress of the event from the acquisition unit 121 (S31).
　次いで、提供指示部１２５は、注文管理テーブル１３４に記録された注文を読み出し、注文内容（利用者ＩＤ、提供先、注文品など）を確認する（Ｓ３２）。 Next, the provision instruction unit 125 reads the order recorded in the order management table 134 and confirms the order contents (user ID, provision destination, ordered item, etc.) (S32).
　次いで、提供指示部１２５は、読み出した注文の提供先が観覧席１０３であるか否かを判定する（Ｓ３３）。例えば提供先がカウンターなどであり、観覧席１０３でない場合（Ｓ３３：ＮＯ）、提供指示部１２５は、提供先（カウンターなど）への注文品の提供を端末装置２に指示する（Ｓ３４）。 Next, the provision instruction unit 125 determines whether or not the destination of the read order is the bleachers 103 (S33). For example, when the provision destination is a counter or the like and not the bleachers 103 (S33: NO), the provision instruction unit 125 instructs the terminal device 2 to provide the ordered item to the provision destination (counter or the like) (S34).
　提供先が座席番号などが示された観覧席１０３である場合（Ｓ３３：ＹＥＳ）、提供指示部１２５は、イベントが中断中（休憩時間？）であるか否かを判定する（Ｓ３５）。なお、イベント時間外については、イベント中断中と同等に扱われることから、Ｓ３５の判定において肯定判定（ＹＥＳ）となる。 When the destination is the bleachers 103 on which the seat number or the like is indicated (S33: YES), the provision instruction unit 125 determines whether or not the event is interrupted (break time?) (S35). Since the time outside the event time is treated in the same way as during the event interruption, the judgment in S35 is a positive judgment (YES).
　イベント中断中である場合（Ｓ３５：ＹＥＳ）、提供指示部１２５は、座席番号などが示された観覧席１０３への注文品の提供を端末装置２に指示する（Ｓ３６）。 When the event is suspended (S35: YES), the provision instruction unit 125 instructs the terminal device 2 to provide the ordered item to the bleachers 103 on which the seat number and the like are indicated (S36).
　なお、Ｓ３４、Ｓ３６において、提供を指示した注文は、提供指示部１２５は、注文管理テーブル１３４より削除、または、出力済みフラグを付与する。 Note that, in S34 and S36, the provision instruction unit 125 deletes the order ordered to be provided from the order management table 134 or adds an output flag.
　イベント中断中でない場合（Ｓ３５：ＮＯ）、すなわちイベントが進行中である場合、提供指示部１２５は、注文品の提供指示を保留とする（Ｓ３７）。 When the event is not interrupted (S35: NO), that is, when the event is in progress, the provision instruction unit 125 suspends the provision instruction of the ordered item (S37).
　次いで、提供指示部１２５は、注文管理テーブル１３４に記録された全ての注文を読み出してＳ３３～Ｓ３７の処理を行ったか否かを判定する（Ｓ３８）。全ての注文を読み出して処理済みの場合（Ｓ３８：ＹＥＳ）、提供指示部１２５は、処理を終了する。全ての注文を読み出していない場合（Ｓ３８：ＮＯ）、提供指示部１２５は、Ｓ３２へ処理を戻す。 Next, the provision instruction unit 125 reads all the orders recorded in the order management table 134 and determines whether or not the processes of S33 to S37 have been performed (S38). When all the orders have been read and processed (S38: YES), the provision instruction unit 125 ends the processing. When not all orders have been read (S38: NO), the provision instruction unit 125 returns the process to S32.
　図９に戻り、Ｓ２２に次いで、機器対応づけ部１２２は、所定の返却位置へのＩｏＴ機器４の返却や、対応付け解消の操作などを検知することで、ＩｏＴ機器４の利用を終了するか否かを判定する（Ｓ２３）。 Returning to FIG. 9, following S22, the device association unit 122 terminates the use of the IoT device 4 by detecting the return of the IoT device 4 to a predetermined return position, the operation of canceling the association, and the like. It is determined whether or not (S23).
　ＩｏＴ機器４の利用を終了しない場合（Ｓ２３：ＮＯ）、機器対応づけ部１２２は、Ｓ１６へ処理を戻す。ＩｏＴ機器４の利用を終了する場合（Ｓ２３：ＹＥＳ）、機器対応づけ部１２２は、該当するＩｏＴ機器４の利用者ＩＤなどを消去するなどしてＩｏＴ機器４の利用登録をクリアし（Ｓ２４）、処理を終了する。 When the use of the IoT device 4 is not terminated (S23: NO), the device association unit 122 returns the process to S16. When terminating the use of the IoT device 4 (S23: YES), the device association unit 122 clears the usage registration of the IoT device 4 by erasing the user ID of the corresponding IoT device 4 (S24). , End the process.
［効果について］
　以上のように、注文処理装置１の注文受付部１２４は、イベントの観覧席１０３に対応するＩｏＴ機器４からの注文を受け付ける。また、注文処理装置１の取得部１２１は、例えばイベント状況タイムテーブル１３１を参照して、イベントの進行状況を取得する。また、注文処理装置１の提供指示部１２５は、受け付けた注文の内容と、注文を受け付けた時間帯でのイベントの進行状況に応じて、注文に対応する商品の提供タイミングを決定する。また、提供指示部１２５は、決定した提供タイミングで注文に対応する商品の提供指示を、例えば従業員５の端末装置２に出力する。 [About the effect]
As described above, the order receiving unit 124 of the order processing device 1 receives the order from the IoT device 4 corresponding to the bleachers 103 of the event. Further, the acquisition unit 121 of the order processing device 1 acquires the progress status of the event by referring to, for example, the event status timetable 131. Further, the provision instruction unit 125 of the order processing device 1 determines the provision timing of the product corresponding to the order according to the content of the received order and the progress of the event in the time zone in which the order is received. Further, the provision instruction unit 125 outputs an instruction to provide a product corresponding to the order at the determined provision timing to, for example, the terminal device 2 of the employee 5.
　これにより、注文提供システム１００では、イベントの進行状況に応じたタイミングで従業員５による商品の提供作業が行われることから、イベント観覧の邪魔にならないような注文提供サービスを支援できる。 As a result, in the order providing system 100, since the employee 5 performs the product providing work at the timing according to the progress of the event, it is possible to support the order providing service that does not interfere with the event viewing.
　また、提供指示部１２５は、注文の内容に応じた商品の提供先が注文を受け付けたＩｏＴ機器４に対応する観覧席１０３である場合に、イベントの進行状況に応じて提供タイミングを決定する。これにより、注文提供システム１００では、観覧席１０３への商品の提供作業をイベントの進行状況に応じて行うことができ、観覧席１０３にいる観覧者１０４のイベント観覧の邪魔とならないような注文提供サービスを支援することができる。 Further, the provision instruction unit 125 determines the provision timing according to the progress of the event when the delivery destination of the product according to the content of the order is the bleachers 103 corresponding to the IoT device 4 that has received the order. As a result, in the order providing system 100, the work of providing the product to the bleachers 103 can be performed according to the progress of the event, and the order is provided so as not to interfere with the event viewing of the spectator 104 in the bleachers 103. Can support the service.
　また、提供指示部１２５は、注文を受け付けた時間帯でイベントが開始前、中断中または終了後である場合は、注文を受け付けたタイミングに応じて注文に対応する商品の提供タイミングを決定する。これにより、イベントが開始前、中断中または終了後である場合は、速やかに商品の提供作業を行うようにすることができる。 Further, if the event is before the start, during the suspension, or after the end of the event in the time zone when the order is received, the provision instruction unit 125 determines the delivery timing of the product corresponding to the order according to the timing when the order is received. As a result, if the event is before the start, during the suspension, or after the end, the product can be provided promptly.
　また、提供指示部１２５は、注文を受け付けた時間帯でイベントが進行中である場合は、提供タイミングを保留とする。そして、提供指示部１２５は、保留の後に進行中のイベントが中断するタイミングに応じて注文に対応する商品の提供タイミングを決定する。これにより、注文を受け付けた時間帯でイベントが進行中である場合は、商品の提供作業を行わないようにし、イベントの中断中に商品の提供作業を行うようにすることができる。 In addition, the provision instruction unit 125 suspends the provision timing when the event is in progress during the time zone when the order is received. Then, the provision instruction unit 125 determines the provision timing of the product corresponding to the order according to the timing at which the event in progress is interrupted after the hold. As a result, when the event is in progress during the time when the order is received, the product offering work can be prevented from being performed, and the product offering work can be performed during the interruption of the event.
　また、注文提供システム１００では、イベントの中断をイベントの休憩時間とすることで、商品の提供作業をイベント観覧の邪魔とならない休憩時間中に行うことができる。 Further, in the order providing system 100, by setting the interruption of the event as the break time of the event, the product provision work can be performed during the break time that does not interfere with the viewing of the event.
［その他］
　なお、図示した各装置の各構成要素は、必ずしも物理的に図示の如く構成されていることを要しない。すなわち、各装置の分散・統合の具体的形態は図示のものに限られず、その全部または一部を、各種の負荷や使用状況などに応じて、任意の単位で機能的または物理的に分散・統合して構成することができる。 [Other]
It should be noted that each component of each of the illustrated devices does not necessarily have to be physically configured as shown in the figure. That is, the specific form of distribution / integration of each device is not limited to the one shown in the figure, and all or part of them may be functionally or physically distributed / physically in arbitrary units according to various loads and usage conditions. It can be integrated and configured.
　また、注文処理装置１などで行われる各種処理機能は、ＣＰＵ（またはＭＰＵ、ＭＣＵ（Micro　Controller　Unit）等のマイクロ・コンピュータ）上で、その全部または任意の一部を実行するようにしてもよい。また、各種処理機能は、ＣＰＵ（またはＭＰＵ、ＭＣＵ等のマイクロ・コンピュータ）で解析実行されるプログラム上、またはワイヤードロジックによるハードウエア上で、その全部または任意の一部を実行するようにしてもよいことは言うまでもない。 Further, the various processing functions performed by the order processing device 1 and the like may be executed in whole or in any part on the CPU (or a microcomputer such as an MPU or MCU (Micro Controller Unit)). .. Further, various processing functions may be executed in whole or in any part on a program analyzed and executed by a CPU (or a microcomputer such as an MPU or MCU) or on hardware by wired logic. Needless to say, it's good.
　ところで、上記の実施形態で説明した各種の処理は、予め用意されたプログラムをコンピュータで実行することで実現できる。そこで、以下では、上記の実施形態と同様の機能を有するプログラムを実行するコンピュータ（ハードウエア）の一例を説明する。図１２は、プログラムを実行するコンピュータの一例を示す図である。 By the way, various processes described in the above embodiment can be realized by executing a program prepared in advance on a computer. Therefore, an example of a computer (hardware) that executes a program having the same function as that of the above embodiment will be described below. FIG. 12 is a diagram showing an example of a computer that executes a program.
　図１２に示すように、コンピュータ２００は、各種演算処理を実行するＣＰＵ２０３と、ユーザからのデータの入力を受け付ける入力装置２１５と、表示装置２０９を制御する表示制御部２０７とを有する。また、コンピュータ２００は、記憶媒体２１１からプログラムなどを読取る読取装置２１３と、ネットワークを介して他のコンピュータとの間でデータの授受を行う通信制御部２１７とを有する。また、コンピュータ２００は、各種情報を一時記憶するメモリ２０１と、ＨＤＤ等の記憶装置２０５を有する。そして、メモリ２０１、ＣＰＵ２０３、記憶装置２０５、表示制御部２０７、読取装置２１３、入力装置２１５および通信制御部２１７は、バス２１９で接続されている。 As shown in FIG. 12, the computer 200 has a CPU 203 that executes various arithmetic processes, an input device 215 that receives data input from a user, and a display control unit 207 that controls the display device 209. Further, the computer 200 has a reading device 213 that reads a program or the like from the storage medium 211, and a communication control unit 217 that exchanges data with another computer via a network. Further, the computer 200 has a memory 201 for temporarily storing various information and a storage device 205 such as an HDD. The memory 201, CPU 203, storage device 205, display control unit 207, reading device 213, input device 215, and communication control unit 217 are connected by a bus 219.
　読取装置２１３は、例えばリムーバブルディスクや半導体メモリ等の記憶媒体２１１用の装置である。記憶装置２０５は、各種処理機能にかかるプログラム２０５ａ（例えば注文提供プログラム）を記憶する。 The reading device 213 is a device for a storage medium 211 such as a removable disk or a semiconductor memory. The storage device 205 stores a program 205a (for example, an order providing program) related to various processing functions.
　ＣＰＵ２０３は、プログラム２０５ａを読み出して、メモリ２０１に展開し、プロセスとして実行する。かかるプロセスは、例えば注文処理装置１における取得部１２１、機器対応づけ部１２２、配信部１２３、注文受付部１２４および提供指示部１２５の各機能部に対応する。プログラム関連情報２０５ｂは、プログラム２０５ａの処理にかかる情報であり、例えばイベント状況タイムテーブル１３１、配信情報管理テーブル１３２、機器管理テーブル１３３および注文管理テーブル１３４などに対応する。そして、例えば記憶媒体２１１が、プログラム２０５ａなどの各情報を記憶する。記憶媒体２１１は、例えば、ＣＤ－ＲＯＭやＤＶＤディスク、ＵＳＢ（Universal　Serial　Bus）メモリ等の可搬型記録媒体、フラッシュメモリ等の半導体メモリ、ハードディスクドライブ等が対応する。 The CPU 203 reads the program 205a, expands it into the memory 201, and executes it as a process. Such a process corresponds to, for example, each functional unit of the acquisition unit 121, the device association unit 122, the distribution unit 123, the order reception unit 124, and the provision instruction unit 125 in the order processing device 1. The program-related information 205b is information related to the processing of the program 205a, and corresponds to, for example, an event status time table 131, a distribution information management table 132, an equipment management table 133, an order management table 134, and the like. Then, for example, the storage medium 211 stores each information such as the program 205a. The storage medium 211 corresponds to, for example, a CD-ROM, a DVD disc, a portable recording medium such as a USB (Universal Serial Bus) memory, a semiconductor memory such as a flash memory, a hard disk drive, or the like.
　なお、プログラム２０５ａについては、必ずしも最初から記憶装置２０５に記憶させておかなくてもよい。例えば、コンピュータ２００に挿入される記憶媒体２１１である「可搬用の物理媒体」に当該プログラム２０５ａを記憶させておく。そして、コンピュータ２００が記憶媒体２１１からプログラム２０５ａを読み出して実行するようにしてもよい。また、公衆回線、インターネット、ＬＡＮ等に接続された装置にこのプログラム２０５ａを記憶させておき、コンピュータ２００がこれらからプログラム２０５ａを読み出して実行するようにしてもよい。 Note that the program 205a does not necessarily have to be stored in the storage device 205 from the beginning. For example, the program 205a is stored in a "portable physical medium" which is a storage medium 211 inserted into the computer 200. Then, the computer 200 may read the program 205a from the storage medium 211 and execute the program 205a. Further, the program 205a may be stored in a device connected to a public line, the Internet, a LAN, or the like, and the computer 200 may read the program 205a from these and execute the program 205a.
１…注文処理装置
２…端末装置
３…通信ネットワーク
４…ＩｏＴ機器
５…従業員
６…端末装置
１１、４１…通信部
１２、４２…制御部
１３、４３…記憶部
４４…表示部
４５…操作部
４６…センサ部
４７…タグ
１００…注文提供システム
１０１…イベント会場
１０２…観覧エリア
１０３…観覧席
１０４…観覧者
１２１…取得部
１２２…機器対応づけ部
１２３…配信部
１２４…注文受付部
１２５…提供指示部
１３１…イベント状況タイムテーブル
１３２…配信情報管理テーブル
１３３…機器管理テーブル
１３４…注文管理テーブル
２００…コンピュータ
２０１…メモリ
２０３…ＣＰＵ
２０５…記憶装置
２０５ａ…プログラム
２０５ｂ…プログラム関連情報
２０７…表示制御部
２０９…表示装置
２１１…記憶媒体
２１３…読取装置
２１５…入力装置
２１７…通信制御部
２１９…バス
Ｇ１～Ｇ４…表示画面 1 ... Order processing device 2 ... Terminal device 3 ... Communication network 4 ... IoT device 5 ... Employee 6 ... Terminal device 11, 41 ... Communication unit 12, 42 ... Control unit 13, 43 ... Storage unit 44 ... Display unit 45 ... Operation Unit 46 ... Sensor unit 47 ... Tag 100 ... Order provision system 101 ... Event venue 102 ... Viewing area 103 ... Viewing seat 104 ... Viewer 121 ... Acquisition unit 122 ... Equipment matching unit 123 ... Distribution unit 124 ... Order receiving unit 125 ... Provision instruction unit 131 ... Event status timetable 132 ... Delivery information management table 133 ... Equipment management table 134 ... Order management table 200 ... Computer 201 ... Memory 203 ... CPU
205 ... Storage device 205a ... Program 205b ... Program-related information 207 ... Display control unit 209 ... Display device 211 ... Storage medium 213 ... Reading device 215 ... Input device 217 ... Communication control unit 219 ... Bus G1 to G4 ... Display screen

Claims (15)

  1. 　イベントの観覧席に対応するＩｏＴ機器からの注文を受け付け、
    　前記イベントの進行状況を取得し、
    　受け付けた前記注文の内容と、当該注文を受け付けた時間帯での前記イベントの進行状況に応じて、前記注文に対応する商品の提供タイミングを決定し、
    　決定した前記提供タイミングで前記注文に対応する商品の提供指示を出力する、
    　処理をコンピュータに実行させることを特徴とする注文処理プログラム。     Accepting orders from IoT devices that support the bleachers of the event
    Get the progress of the event
    The timing of providing the product corresponding to the order is determined according to the contents of the received order and the progress of the event in the time zone when the order is received.
    Output the provision instruction of the product corresponding to the order at the determined provision timing.
    An order processing program characterized by having a computer perform processing.
  2. 　前記決定する処理は、前記注文の内容に応じた商品の提供先が前記注文を受け付けたＩｏＴ機器に対応する観覧席である場合に、前記イベントの進行状況に応じて前記提供タイミングを決定する、
    　ことを特徴とする請求項１に記載の注文処理プログラム。     The process of determining is to determine the timing of provision according to the progress of the event when the destination of the product according to the content of the order is the bleachers corresponding to the IoT device that has received the order.
    The order processing program according to claim 1.
  3. 　前記決定する処理は、前記注文を受け付けた時間帯で前記イベントが開始前、中断中または終了後である場合は、前記注文を受け付けたタイミングに応じて前記注文に対応する商品の提供タイミングを決定する
    　ことを特徴とする請求項１に記載の注文処理プログラム。     In the process of determining the order, if the event is before, during, or after the event is received in the time zone when the order is received, the timing of providing the product corresponding to the order is determined according to the timing of receiving the order. The order processing program according to claim 1, wherein the order processing program is performed.
  4. 　前記決定する処理は、前記注文を受け付けた時間帯で前記イベントが進行中である場合は、前記提供タイミングを保留とし、当該保留の後に進行中の前記イベントが中断するタイミングに応じて前記注文に対応する商品の提供タイミングを決定する、
    　ことを特徴とする請求項１に記載の注文処理プログラム。     In the process of determining the order, if the event is in progress during the time when the order is received, the provision timing is put on hold, and the order is placed according to the timing when the event in progress after the hold is interrupted. Determine when to provide the corresponding product,
    The order processing program according to claim 1.
  5. 　前記イベントの中断は、前記イベントの休憩時間である、
    　ことを特徴とする請求項４に記載の注文処理プログラム。     The interruption of the event is a break time of the event,
    The order processing program according to claim 4.
  6. 　イベントの観覧席に対応するＩｏＴ機器からの注文を受け付け、
    　前記イベントの進行状況を取得し、
    　受け付けた前記注文の内容と、当該注文を受け付けた時間帯での前記イベントの進行状況に応じて、前記注文に対応する商品の提供タイミングを決定し、
    　決定した前記提供タイミングで前記注文に対応する商品の提供指示を出力する、
    　処理をコンピュータが実行することを特徴とする注文処理方法。     Accepting orders from IoT devices that support the bleachers of the event
    Get the progress of the event
    The timing of providing the product corresponding to the order is determined according to the contents of the received order and the progress of the event in the time zone when the order is received.
    Output the provision instruction of the product corresponding to the order at the determined provision timing.
    An order processing method characterized in that processing is performed by a computer.
  7. 　前記決定する処理は、前記注文の内容に応じた商品の提供先が前記注文を受け付けたＩｏＴ機器に対応する観覧席である場合に、前記イベントの進行状況に応じて前記提供タイミングを決定する、
    　ことを特徴とする請求項６に記載の注文処理方法。     The process of determining is to determine the timing of provision according to the progress of the event when the destination of the product according to the content of the order is the bleachers corresponding to the IoT device that has received the order.
    The order processing method according to claim 6, wherein the order processing method is characterized.
  8. 　前記決定する処理は、前記注文を受け付けた時間帯で前記イベントが開始前、中断中または終了後である場合は、前記注文を受け付けたタイミングに応じて前記注文に対応する商品の提供タイミングを決定する、
    　ことを特徴とする請求項６に記載の注文処理方法。     In the process of determining the order, if the event is before, during, or after the event is received in the time zone when the order is received, the timing of providing the product corresponding to the order is determined according to the timing of receiving the order. To do,
    The order processing method according to claim 6, wherein the order processing method is characterized.
  9. 　前記決定する処理は、前記注文を受け付けた時間帯で前記イベントが進行中である場合は、前記提供タイミングを保留とし、当該保留の後に進行中の前記イベントが中断するタイミングに応じて前記注文に対応する商品の提供タイミングを決定する、
    　ことを特徴とする請求項６に記載の注文処理方法。     In the process of determining the order, if the event is in progress during the time when the order is received, the provision timing is put on hold, and the order is placed according to the timing when the event in progress after the hold is interrupted. Determine when to provide the corresponding product,
    The order processing method according to claim 6, wherein the order processing method is characterized.
  10. 　前記イベントの中断は、前記イベントの休憩時間である、
    　ことを特徴とする請求項６に記載の注文処理方法。     The interruption of the event is a break time of the event,
    The order processing method according to claim 6, wherein the order processing method is characterized.
  11. 　イベントの観覧席に対応するＩｏＴ機器からの注文を受け付ける受付部と、
    　前記イベントの進行状況を取得する取得部と、
    　受け付けた前記注文の内容と、当該注文を受け付けた時間帯での前記イベントの進行状況に応じて、前記注文に対応する商品の提供タイミングを決定する決定部と、
    　決定した前記提供タイミングで前記注文に対応する商品の提供指示を出力する出力部と、
    　を有することを特徴とする注文処理装置。     The reception department that accepts orders from IoT devices that support the bleachers of the event,
    An acquisition unit that acquires the progress of the event,
    A decision unit that determines the timing of providing products corresponding to the order according to the contents of the received order and the progress of the event in the time zone in which the order is received.
    An output unit that outputs an instruction to provide a product corresponding to the order at the determined provision timing,
    An order processing device characterized by having.
  12. 　前記決定部は、前記注文の内容に応じた商品の提供先が前記注文を受け付けたＩｏＴ機器に対応する観覧席である場合に、前記イベントの進行状況に応じて前記提供タイミングを決定する、
    　ことを特徴とする請求項１１に記載の注文処理装置。     The determination unit determines the provision timing according to the progress of the event when the delivery destination of the product according to the content of the order is the bleachers corresponding to the IoT device that has received the order.
    11. The order processing apparatus according to claim 11.
  13. 　前記決定部は、前記注文を受け付けた時間帯で前記イベントが開始前、中断中または終了後である場合は、前記注文を受け付けたタイミングに応じて前記注文に対応する商品の提供タイミングを決定する、
    　ことを特徴とする請求項１１に記載の注文処理装置。     When the event is before, during, or after the event is received in the time zone when the order is received, the determination unit determines the timing of providing the product corresponding to the order according to the timing when the order is received. ,
    11. The order processing apparatus according to claim 11.
  14. 　前記決定部は、前記注文を受け付けた時間帯で前記イベントが進行中である場合は、前記提供タイミングを保留とし、当該保留の後に進行中の前記イベントが中断するタイミングに応じて前記注文に対応する商品の提供タイミングを決定する、
    　ことを特徴とする請求項１１に記載の注文処理装置。     If the event is in progress during the time period when the order is received, the determination unit suspends the provision timing and responds to the order according to the timing when the ongoing event is interrupted after the hold. Decide when to provide the product
    11. The order processing apparatus according to claim 11.
  15. 　前記イベントの中断は、前記イベントの休憩時間である、
    　ことを特徴とする請求項１４に記載の注文処理装置。     The interruption of the event is a break time of the event,
    14. The order processing device according to claim 14.
PCT/JP2019/014325 2019-03-29 2019-03-29 Order processing program, order processing method and order processing device WO2020202392A1 (en)

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