WO2020177464A1 - 履行服务订单的系统及方法 - Google Patents

履行服务订单的系统及方法 Download PDF

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Publication number
WO2020177464A1
WO2020177464A1 PCT/CN2019/129324 CN2019129324W WO2020177464A1 WO 2020177464 A1 WO2020177464 A1 WO 2020177464A1 CN 2019129324 W CN2019129324 W CN 2019129324W WO 2020177464 A1 WO2020177464 A1 WO 2020177464A1
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WO
WIPO (PCT)
Prior art keywords
service
fulfillment
location
order
service request
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Ceased
Application number
PCT/CN2019/129324
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English (en)
French (fr)
Inventor
李敏
孟格思
吴振元
王瑜
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Beijing Didi Infinity Technology and Development Co Ltd
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Beijing Didi Infinity Technology and Development Co Ltd
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Publication date
Application filed by Beijing Didi Infinity Technology and Development Co Ltd filed Critical Beijing Didi Infinity Technology and Development Co Ltd
Publication of WO2020177464A1 publication Critical patent/WO2020177464A1/zh
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G06Q10/0833—Tracking
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Managing shopping lists, e.g. compiling or processing purchase lists
    • G06Q30/0635—Managing shopping lists, e.g. compiling or processing purchase lists replenishment orders; recurring orders
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0639—Locating goods or services, e.g. based on physical position of the goods or services within a shopping facility

Definitions

  • the embodiments of this specification relate to the field of information processing technology, and in particular to a system and method for fulfilling a service order generated by a service request device.
  • An aspect of the embodiment of the present specification provides a system for fulfilling a service order generated by a service request device.
  • the system may include a storage medium and a processor.
  • the storage medium may be used to store an instruction set, and the processor and the storage medium may be communicatively connected.
  • the processor may be used to receive a service order generated by a service requesting device, and the service order may include an identifier associated with the service requesting device and information related to the product.
  • the processor may also be used to determine the location of the fulfillment device used to fulfill the service order based on the identifier associated with the service request device, and in response to determining that the service request device is about to reach the location of the fulfillment device, issue the fulfillment to the fulfillment device instruction.
  • the fulfillment instruction may be used to make the fulfillment device fulfill the commodity requested by the service request device.
  • the processor may obtain information related to the service requesting device based on the identifier associated with the service requesting device Associated images, and based on the images associated with the service requesting device, determine the location of the fulfillment device used to fulfill the service order.
  • the service request device may be one of the in-vehicle device built into the vehicle or the mobile phone used by the user on the vehicle, and the identifier associated with the service request device may include the identification plate of the vehicle, and the service request The image associated with the device may include a sequence of images of the vehicle's identification plate.
  • the processor may send a voice to the service request device based on the identifier associated with the service request device Prompting, receiving a second service order generated in response to the voice prompt from the service requesting device, and determining the location of the fulfillment device for fulfilling the service order based on the second service order.
  • the processor may obtain the service requesting device's information at the first point in time when the service requesting device generates the service order. In the second location, it is determined whether the service order is established based on the second location and the inventory matching the goods in the service order, and in response to determining whether the service order is established based on the second location and the inventory matching the goods in the service order, based on The identifier associated with the service requesting device determines the location of the fulfillment device used to fulfill the service order.
  • the processor when determining whether the service order is established based on the second location and the inventory matching the product in the service order, the processor may be used to determine the fulfillment priority of the fulfilled product based on the location associated with the service requesting device Level, and based on fulfillment priority and inventory, determine whether a service order is established.
  • the processor may be used to calculate the estimated time for the fulfillment device to fulfill the service order, and the estimated time for fulfilling the service order based on the fulfillment device Time and the first point in time when the service request device generates a service order, and determines the fulfillment priority of the fulfilled commodity.
  • a fulfillment instruction is issued to the fulfillment device.
  • the fulfillment instruction is used to make the fulfillment device fulfill the goods requested by the service request device.
  • the processor may be used to respond to determining the service Request the device to reach the location of the fulfillment device, and issue fulfillment instructions to the fulfillment device based on the fulfillment priority.
  • the processor may be further used to identify multiple service request devices in a predetermined area, traffic conditions in the predetermined area, route information of each of the multiple service request devices, and multiple service request devices.
  • the current location associated with each of the services based on the traffic conditions in the predetermined area, the route information of each of the multiple service request devices, the current location associated with each of the multiple service request devices, from multiple services
  • the target service requesting device is determined in the requesting device; and information related to the service order is sent to the target service requesting device.
  • the processor when sending information related to the service order to the target service requesting device, may be used to obtain the history of previous service orders or the history of previous browsing information associated with the target service requesting device, based on the relationship with the target service requesting device. The history of previous service orders or previous browsing information associated with the requesting device, determining information related to the service order, and sending the determined information related to the service order to the target service requesting device.
  • the method includes receiving a service order generated by a service requesting device, the service order may include an identifier associated with the service requesting device and information related to the product; based on the identifier associated with the service requesting device, determining The location of the fulfillment device that fulfills the service order; and in response to determining that the service request device is about to reach the location of the fulfillment device, a fulfillment instruction is issued to the fulfillment device, and the fulfillment instruction may be used for the fulfillment device to fulfill the goods requested by the service request device.
  • determining the location of the fulfillment device used to fulfill the service order based on the identifier associated with the service requesting device includes obtaining an image associated with the service requesting device based on the identifier associated with the service requesting device , And determine the location of the fulfillment device used to fulfill the service order based on the image associated with the service request device.
  • the service request device may be an in-vehicle device in the vehicle or a mobile phone used by a user on the vehicle, and the identifier associated with the service request device may include the identification plate of the vehicle, which is associated with the service request device.
  • the image may include a sequence of images of the identification plate of the vehicle.
  • determining the location of the fulfillment device used to fulfill the service order based on the identifier associated with the service request device includes sending a voice prompt to the service request device based on the identifier associated with the service request device, from The service requesting device receives the second service order generated in response to the voice prompt, and based on the second service order, determines the location of the fulfillment device used to fulfill the service order.
  • determining the location of the fulfillment device used to fulfill the service order based on the identifier associated with the service requesting device includes acquiring the second location of the service requesting device at the first point in time when the service requesting device generates the service order , Determining whether the service order is established based on the second location and the inventory matching the goods in the service order, and in response to determining whether the service order is established based on the second location and the inventory matching the goods in the service order, based on the service request device The associated identifier determines the location of the fulfillment device used to fulfill the service order.
  • determining whether the service order is established based on the second location and the inventory matching the product in the service order includes determining the fulfillment priority of the fulfilled product based on the location associated with the service requesting device, and based on the fulfillment Priority and inventory determine whether the service order is established.
  • determining the fulfillment priority of the fulfilled product based on the location associated with the service requesting device includes calculating the estimated time for the fulfillment device to fulfill the service order, and the estimated time and service request for fulfilling the service order based on the fulfilling device The first point in time when the device generates a service order, the fulfillment priority of the fulfilled commodity is determined.
  • a fulfillment instruction is issued to the fulfillment device.
  • the fulfillment instruction is used to make the fulfillment device fulfill the goods requested by the service request device, including in response to determining that the service request device arrives at the fulfillment device.
  • the location of the device based on the fulfillment priority, issues a fulfillment instruction to the fulfilling device.
  • the method further includes identifying multiple service request devices in a predetermined area, traffic conditions in the predetermined area, route information of each of the multiple service request devices, Each associated current location; based on the traffic conditions in the predetermined area, the route information of each of the multiple service request devices, the current location associated with each of the multiple service request devices, from multiple service requests
  • the target service requesting device is determined in the device; and information related to the service order is sent to the target service requesting device.
  • sending information related to the service order to the target service requesting device includes obtaining the history of previous service orders or previous browsing information associated with the target service requesting device, based on the information associated with the target service requesting device The history of previous service orders or the history of previous browsing information determines the information related to the service order, and sends the determined information related to the service order to the target service requesting device.
  • the non-transitory machine-readable storage medium includes instructions that, when accessed by at least one processor of the order fulfillment device, cause the at least one processor to receive a service order generated by a service requesting device, the service order Including identifiers associated with the service requesting device and information related to the goods; determining the location of the fulfillment device used to fulfill the service order based on the identifier associated with the service requesting device; and in response to determining that the service requesting device is about to arrive for fulfillment The location of the device, and the fulfillment instruction is issued to the fulfillment device, and the fulfillment instruction is used to make the fulfillment device perform the goods requested by the service request device.
  • Figure 1 is a schematic diagram of an exemplary order fulfillment system according to some embodiments of the present specification
  • Figure 2 is a flowchart of an exemplary method of fulfilling an order according to some embodiments of the present specification
  • Fig. 3 is a flowchart of an exemplary method for determining a location to fulfill a service order according to some embodiments of the present specification
  • Figure 4 is a flowchart of an exemplary method of order processing according to some embodiments of the present specification
  • FIG. 5 is a schematic diagram of an exemplary processor according to some embodiments of this specification
  • FIG. 6 is a schematic diagram of an exemplary electronic device according to some embodiments of this specification.
  • the terms “passenger”, “driver”, “request”, “service request device”, “service request terminal” and “customer” in this application can be used to refer to individuals, entities or tools that request or order services, and can Used interchangeably.
  • the terms “provider”, “fulfillment device”, “service provider device”, “service provider terminal” and “supplier” in this application can be used to refer to individuals, entities, or tools that provide services, and can be mutually exchanged. Switch to use.
  • the term “user” in this application can refer to an individual, entity or tool that requests, subscribes to, provides or performs services. For example, the user may be a passenger, driver, operator, etc., or any combination thereof.
  • service request and “order” in this application can be used interchangeably to refer to requests initiated by passengers, service requests, drivers, service providers, suppliers, etc., or any combination thereof.
  • Those who accept the "service request” and “order” can be passengers, service requests, drivers, service providers, suppliers, etc., or any combination thereof. Service requests can be paid or free.
  • the “location” in this application can be obtained through positioning technology embedded in a device or terminal.
  • the positioning technology used in this application may include Global Positioning System (GPS), Global Navigation Satellite System (GLONASS), Beidou Navigation System (COMPASS), Galileo Positioning System, Quasi-Zenith Satellite System (QZSS), Wireless Fidelity (WiFi) Positioning technology, etc. or any combination thereof.
  • GPS Global Positioning System
  • GLONASS Global Navigation Satellite System
  • COMPASS Beidou Navigation System
  • Galileo Positioning System Galileo Positioning System
  • QZSS Quasi-Zenith Satellite System
  • WiFi Wireless Fidelity
  • An aspect of the present application provides a system and method for fulfilling a service order generated by a service request device.
  • the system and method can receive a service order generated by a service requesting device, the service order including an identifier associated with the service requesting device and information related to goods.
  • the system and method can determine the location of the fulfillment device used to fulfill the service order based on the identifier associated with the service request device, and issue a fulfillment instruction to the fulfillment device in response to determining that the service request device is about to reach the location of the fulfillment device,
  • the fulfillment instruction is used to make the fulfillment device fulfill the goods requested by the service request device.
  • the system and method can realize that users can quickly purchase required commodities without affecting the execution efficiency of other things.
  • Figure 1 is a schematic diagram of an exemplary order fulfillment system 100 according to some embodiments of the present specification.
  • the order fulfillment system 100 may be used in an online shopping service platform for shopping such as taxis, car rental services, express cars, carpooling, bus services, driver leasing, shuttle services or private cars, or any combination thereof.
  • the order fulfillment system 100 can include a server 110, a network 120, a service request device 130, a fulfillment device 140, and a database 150.
  • the server 110 may be a single server or a group of servers.
  • the server group may be centralized or distributed (for example, the server 110 may be a distributed system).
  • the server 110 may be local or remote.
  • the server 110 may access information and/or data stored in the service request device 130, the fulfillment device 140, and/or the database 150 through the network 120.
  • the server 110 may be directly connected to the service request device 130, the fulfillment device 140, and/or the database 150 to access stored information and/or data.
  • the server 110 may be implemented on a cloud platform.
  • the cloud platform may include private cloud, public cloud, hybrid cloud, community cloud, distributed cloud, internal cloud, multi-layer cloud, etc., or any combination thereof.
  • the server 110 may include a processor 112.
  • the processor 112 may process information and/or data related to the service request to perform one or more functions described in this application. For example, the processor 112 may determine the location of the fulfillment device used to fulfill the service order based on the service request obtained from the service request device 130.
  • the processor 112 may include one or more processing engines (eg, single-core processors or multi-core processors).
  • the processor may include a central processing unit (CPU), an application-specific integrated circuit (ASIC), an application-specific instruction set processor (ASIP), an image processor (GPU), a physical processing unit (PPU), digital signal processing Controller (DSP), Field Programmable Gate Array (FPGA), Programmable Logic Device (PLD), Controller, Microcontroller Unit, Reduced Instruction Set Computer (RISC), Microprocessor, etc. or any combination thereof.
  • CPU central processing unit
  • ASIC application-specific integrated circuit
  • ASIP application-specific instruction set processor
  • GPU graphics processing unit
  • PPU physical processing unit
  • DSP digital signal processing Controller
  • FPGA Field Programmable Gate Array
  • PLD Programmable Logic Device
  • Controller Microcontroller Unit
  • RISC Reduced Instruction Set Computer
  • the network 120 may facilitate the exchange of information and/or data.
  • one or more components of the order fulfillment system 100 may send information and information to other components of the order fulfillment system 100 via the network 120. / Or data.
  • the server 110 may obtain information and/or data associated with the service order from the service requesting device 130 through the network 120.
  • the network 120 may be any form of wired or wireless network, or any combination thereof.
  • the network 120 may be a wired network, an optical fiber network, a telecommunication network, an internal network, the Internet, a local area network (LAN), a wide area network (WAN), a wireless local area network (WLAN), a metropolitan area network (MAN), a public switched telephone network (PSTN), Bluetooth network, ZigBee network, Near Field Communication (NFC) network, Global System for Mobile Communications (GSM) network, Code Division Multiple Access (CDMA) network, Time Division Multiple Access (TDMA) network, General Packet Radio Service (GPRS) ) Network, enhanced data rate GSM evolution (EDGE) network, broadband code division multiple access (WCDMA) network, high-speed downlink packet access (HSDPA) network, long-term evolution (LTE) network, user datagram protocol (UDP) network , Transmission Control Protocol/Internet Protocol (TCP/IP) network, short message service (SMS) network, wireless application protocol (WAP) network, ultra-wideband (UWB) network, mobile communication (1G, 2G, 3G, 4
  • the network 120 may include one or more network access points.
  • the network 120 may include wired or wireless network access points, such as base stations and/or Internet exchange points 120-1, 120-2, ..., through the network access points, one or more of the order fulfillment system 100
  • the components may be connected to the network 120 to exchange information and/or data.
  • the service request device 130 may be a device used by the service request.
  • the service request may use the service request device 130 to send a service request or receive information and/or data from the server 110 and/or the fulfillment device 140.
  • “user”, “service request” and “service request device” can be used interchangeably.
  • the service request device 130 may include a mobile device 130-1, a tablet computer 130-2, a laptop computer 130-3, a vehicle built-in device 130-4, etc., or any combination thereof.
  • the mobile device 130-1 may include a smart home device, a smart wearable device, a mobile device, a virtual reality device, an augmented reality device, etc., or any combination thereof.
  • the smart home device may include a smart lighting device, a control device of a smart electrical appliance, a smart monitoring device, a smart TV, a smart camera, a walkie-talkie, etc. or any combination thereof.
  • smart wearable devices may include smart bracelets, smart glasses, smart helmets, smart watches, smart clothes, smart backpacks, smart accessories, etc., or any combination thereof.
  • the mobile device may include a mobile phone, a personal digital assistant (PDA), a game device, a navigation device, a POS machine, etc., or any combination thereof.
  • PDA personal digital assistant
  • the virtual reality device and/or augmented reality device may include a virtual reality helmet, virtual reality glasses, virtual reality goggles, augmented reality helmets, augmented reality glasses, augmented reality goggles, etc., or any combination thereof.
  • the virtual reality device and/or the augmented reality device may include Google Glass TM , RiftCon TM , Fragments TM , Gear VR TM, etc.
  • the in-vehicle device 130-4 may include a vehicle-mounted computer, a vehicle-mounted TV, and the like.
  • the service requesting device 130 may be a device with positioning technology to determine the location of the service requesting and/or service requesting device 130.
  • the fulfillment device 140 may be a device similar to or the same as the service request device 130. In some embodiments, the fulfillment device 140 may be integrated in a container or truck selling goods. In some embodiments, the fulfillment device 140 may be a device with positioning technology to locate the location of the fulfillment device 140. In some embodiments, the service request device 130 and/or the fulfillment device 140 may communicate with one or more other positioning devices to determine the location of the service request, the service request device 130 and the fulfillment device 140. In some embodiments, the service request device 130 and/or the fulfillment device 140 may send location information to the server 110.
  • the database 150 may store data and/or instructions.
  • the database 150 may store data obtained from the service request device 130 and/or the fulfillment device 140.
  • the data may include service order data, identifiers associated with the service requesting device 130, information related to commodities, and the like.
  • the data may also include other processed data. For example, road condition information, route information, etc.
  • the database 150 may store data and/or instructions for the server 110 to execute or use, and the server 110 may execute or use the data and/or instructions to implement the exemplary methods in this specification.
  • the database 150 may include mass memory, removable memory, volatile read-write memory, read-only memory (ROM), etc., or any combination thereof.
  • Exemplary mass storage devices may include magnetic disks, optical disks, solid state disks, and the like.
  • Exemplary removable storage may include flash drives, floppy disks, optical disks, memory cards, compact disks, magnetic tapes, and the like.
  • An exemplary volatile read-write memory may include random access memory (RAM).
  • Exemplary random access memory may include dynamic random access memory (DRAM), double rate synchronous dynamic random access memory (DDR SDRAM), static random access memory (SRAM), thyristor random access memory (T-RAM), zero capacitance random access memory (Z-RAM), etc.
  • DRAM dynamic random access memory
  • DDR SDRAM double rate synchronous dynamic random access memory
  • SRAM static random access memory
  • T-RAM thyristor random access memory
  • Z-RAM zero capacitance random access memory
  • Exemplary read-only memory may include mask read-only memory (MROM), programmable read-only memory (PROM), erasable programmable read-only memory (PEROM), electronically erasable programmable read-only memory (EEPROM) , CD-ROM, digital universal disk read-only memory, etc.
  • the database 150 may be implemented on a cloud platform.
  • the cloud platform may include private cloud, public cloud, hybrid cloud, community cloud, distributed cloud, internal cloud, multi-layer cloud, etc., or any combination thereof.
  • the database 150 may be connected to the network 120 to implement communication with one or more components in the order fulfillment system 100 (for example, the server 110, the service request device 130, the fulfillment device 140, etc.).
  • One or more components of the order fulfillment system 100 can access data and/or instructions stored in the database 150 via the network 120.
  • the database 150 may directly connect or communicate with one or more components of the order fulfillment system 100 (for example, the server 110, the service request device 130, the fulfillment device 140, etc.).
  • the database 150 may be part of the server 110.
  • the information exchange of one or more components in the order fulfillment system 100 can be achieved by requesting a service.
  • the object of the service request can be any product.
  • the product may be a tangible product or an intangible product.
  • Tangible products may include food, medicine, commodities, chemical products, electrical appliances, clothing, cars, houses, luxury goods, etc., or any combination thereof.
  • Intangible products may include service products, financial products, knowledge products, Internet products, etc. or any combination thereof.
  • Internet products may include personal host products, website products, mobile Internet products, commercial host products, embedded products, etc., or any combination thereof.
  • Mobile Internet products can be used in mobile terminal software, programs, systems, etc., or any combination thereof.
  • the mobile terminal may include a tablet computer, a laptop computer, a mobile phone, a palmtop computer (PDA), a smart watch, a POS machine, a vehicle-mounted computer, a vehicle-mounted TV, a portable device, etc., or any combination thereof.
  • the product may be any software and/or application used in a computer or mobile phone.
  • the software and/or application program may be related to social networking, shopping, transportation, entertainment, learning, investment, etc. or any combination thereof.
  • transportation-related software and/or application programs may include travel software and/or application programs, transportation means scheduling software and/or application programs, map software and/or application programs, and so on.
  • transportation may include horses, carriages, rickshaws (such as wheelbarrows, bicycles, tricycles, etc.), automobiles (such as taxis, buses, private cars, etc.), trains, Subway, ship, aircraft (for example, airplane, helicopter, space shuttle, rocket, hot air balloon, etc.), etc. or any combination thereof.
  • rickshaws such as wheelbarrows, bicycles, tricycles, etc.
  • automobiles such as taxis, buses, private cars, etc.
  • trains Subway, ship, aircraft (for example, airplane, helicopter, space shuttle, rocket, hot air balloon, etc.), etc. or any combination thereof.
  • Fig. 2 is a flowchart of an exemplary method of fulfilling an order according to some embodiments of the present specification.
  • One or more steps in the method 200 may be implemented in the order fulfillment system 100 shown in FIG. 1.
  • one or more steps in the method 200 may be stored in the database 150 in the form of instructions, and called and/or executed by the processor 112.
  • One or more steps in method 200 described below are only illustrative.
  • the method 200 may be completed by adding one or more additional steps not described above, and/or deleting one or more steps described herein.
  • the order of the steps of the method 200 shown in FIG. 2 and described accordingly is not restrictive.
  • the processor 112 may receive a service order generated by the service requesting device, the service order including an identifier associated with the service requesting device and information related to the product.
  • the service order may be an order generated by a user requesting a service through a service requesting device, and the user may request service through, but not limited to, touch screen click, text input, voice input, external input/output devices, etc.
  • the driver may request to purchase goods in the gas station on the service request device through voice.
  • the user can book a certain convenience store merchandise in the route forward by clicking a button on the interface of the touch screen mobile device.
  • the processor 112 may obtain a service order through an interface, and the interface may include, but is not limited to, a program interface, a data interface, and a transmission interface.
  • the processor 112 may automatically extract the service order from the interface.
  • the processor 112 may be called by other external devices or systems, and the service order may be passed to the processor 112 during the calling process.
  • any method well known to those skilled in the art may also be used to obtain the service order, which is not limited in this application.
  • the processor 112 may obtain the information contained in the service order when receiving the service order.
  • the information contained in the service order may include identifiers associated with the service requesting device, information related to commodities, and so on.
  • the identifier associated with the service requesting device may be any information used to uniquely identify the service requesting device.
  • the service request device may be one of the in-vehicle devices in the vehicle or the mobile phone used by the user on the vehicle, and the identifier associated with the service request device may include the physical address of the service request device and the product of the service request device Number, vehicle license plate number, vehicle engine number, etc.
  • the information related to the product may include the type of product, inventory quantity, brand, price, discount information, historical evaluation information, and the like.
  • the information contained in the service order may also include other information related to the service request.
  • the information contained in the service order may also include the corresponding order time, location information of the service requesting device, travel information of the service requesting device, historical browsing information of the service requesting device, and historical order information of the service requesting device, etc.
  • the itinerary information of the service requesting device may include information such as the departure location, destination, and driving route of the service requesting device.
  • the historical browsing information of the service requesting device may include information about commodities that the service requesting device has viewed.
  • the processor 112 may also be directly connected to the service request device to obtain information related to the service request.
  • the processor 112 may determine the location of the fulfillment device used to fulfill the service order based on the identifier associated with the service request device.
  • the location of the fulfillment device may be a location used by the fulfillment device to perform goods or services to the service requesting device, and the location may be within the service range of the fulfillment device.
  • the service range can be preset or adjusted according to actual conditions.
  • the service range of the fulfillment device may be the range of the entire gas station.
  • the service range of the fulfillment device may only be in the area with the rain-proof roof.
  • the fulfillment device may be any device that can transport goods, and the fulfillment device may include, but is not limited to, smart manipulators, smart conveyor belts, smart robots, smart trucks, and the like.
  • the processor 112 may issue a control instruction to the fulfillment device to instruct the fulfillment device to deliver the goods requested by the service requesting device to the location of the service requesting device.
  • the fulfillment device may also be a fixed container, a multimedia device, an intelligent interactive device, and so on.
  • the fulfilling device can send prompt information to the service requesting device to guide the service requesting device to the location of the fulfilling device, so that the fulfilling device can perform goods or services to the service requesting device.
  • the prompt information may include, but is not limited to, text, audio, video, etc.
  • the processor 112 may display an interface for selecting a fulfillment device to the service requesting device for the user to select, and based on the user's selection, the selected fulfillment device may fulfill the goods or services requested by the service requesting device.
  • the processor 112 may obtain an image associated with the service requesting device based on an identifier associated with the service requesting device.
  • the service request device may be one of the on-board equipment built into the vehicle or the mobile phone used by the user on the vehicle, and the identifier associated with the service request device may include the vehicle's identification plate (for example, the license plate number), and The image associated with the service request device may include an image sequence of the vehicle's identification plate.
  • the processor 112 can recognize the identification plate of the vehicle through image recognition technology, and after confirming the service request device, collect a series of images containing the identification plate of the vehicle.
  • the processor 112 may determine the location of the fulfillment device used to fulfill the service order. For example, when the collected image sequence containing the vehicle identification plate shows that the vehicle has stopped, the processor 112 may determine the parking location of the vehicle as the location for fulfilling the service order.
  • the processor 112 may obtain information associated with the service requesting device based on an identifier associated with the service requesting device.
  • the information associated with the service request device may be location information selected or input by the user according to actual needs or personal preferences.
  • the information associated with the service requesting device may be included in the service order requested by the service requesting device, or may be directly sent to the processor 112 by the service requesting device.
  • the processor 112 may determine the location information in the information associated with the service requesting device as the location for fulfilling the service order.
  • the processor 112 may send a prompt to the service requesting device based on the identifier associated with the service requesting device.
  • the prompt may include, but is not limited to, text, audio, video, etc.
  • the service request device may generate a second service order.
  • the processor 112 may determine the location of the fulfillment device based on the second service order.
  • the processor 112 may issue a fulfillment instruction to the fulfillment device in response to determining that the service requesting device is about to reach the location of the fulfillment device.
  • the fulfillment instruction is used to make the fulfillment device perform the goods requested by the service requesting device.
  • the processor 112 may obtain the location of the service requesting device in real time, and compare the obtained real-time location of the service requesting device with the determined location for fulfilling the service order. When the distance between the real-time location of the service requesting device and the determined location for fulfilling the service order is less than a certain threshold, the processor 112 may determine that the service requesting device reaches the location of the fulfilling device.
  • the threshold may be preset (for example, 2m, 5m, 10m, etc.), or it may be adjusted according to actual conditions.
  • the processor 112 may issue a fulfillment instruction to the fulfillment device, and the fulfillment device delivers the goods or services requested by the service request device to the user. In some embodiments, there may be multiple service request devices reaching the service range of the fulfillment device at the same time, and the fulfillment instruction may include the fulfillment priority of each service request device.
  • the fulfillment device may determine the fulfillment order of each service request device based on the fulfillment priority.
  • Fig. 3 is a flowchart of an exemplary method for determining a location to fulfill a service order according to some embodiments of the present specification.
  • One or more steps in the method 300 can be implemented in the order fulfillment system 100 shown in FIG. 1.
  • one or more steps in the method 300 may be stored in the database 150 in the form of instructions, and called and/or executed by the processor 112.
  • One or more steps in the method 300 described below are only illustrative.
  • the method 300 may be completed by adding one or more additional steps not described above, and/or deleting one or more steps described herein.
  • the order of the steps of the method 300 shown in FIG. 3 and described accordingly is not restrictive.
  • the processor 112 may obtain the location of the service requesting device at the point in time when the service requesting device generates the service order.
  • the location information of the service requesting device may be included in the generated service order.
  • the processor 112 may extract the location of the corresponding service requesting device through the acquired service order, or may directly connect to the service requesting device to obtain the location of the service requesting device in real time.
  • the service requesting device may actively send real-time location information to the processor 112.
  • the location of the service requesting device may be within the service range of the fulfillment device, or may be a certain distance from the service range of the fulfillment device.
  • the processor 112 may determine whether the service order is established based on the location and the inventory matching the goods in the service order.
  • the processor 112 may determine the time when the service requesting device reaches the service range of the fulfillment device based on the acquired location information of the service requesting device at the time when the service order is generated.
  • the processor 112 may also obtain the type of goods and the corresponding inventory quantity from the storage device (for example, the storage unit of the fulfillment device), and determine whether the goods requested by the service request device are still available when the service request device reaches the service range of the fulfillment device. in stock. If the goods requested by the service request device are in stock, the service order is established; otherwise, the service order is not established.
  • the processor 112 may determine the fulfillment priority of the multiple service requesting devices corresponding to the same item based on the location associated with the service requesting device. In some embodiments, the processor 112 may calculate an estimated time for the fulfillment device to fulfill the service order. The estimated time may be an estimated time for the service requesting device to reach the service range of the fulfilling device. The processor 112 may determine the fulfillment priority of multiple service request devices corresponding to the same commodity based on the estimated time and the time point when the service request device generates the service order. For example, a service request device with an earlier time point of generating a service order is ranked high in fulfillment priority, or a service request device corresponding to an order with an early estimated time has a higher fulfillment priority ranking.
  • the processor 112 may also determine whether the service order is established based on the fulfillment priority of the service requesting device and the commodity inventory. For example, if the fulfillment priority of the service request device is ranked 5th and the inventory quantity of the product is 4, the processor 112 may determine that the service order corresponding to the service request device is not established. In some embodiments, if it is determined that the service order is not established, the processor 112 may send a reminder to the service requesting device. The reminder may include, but is not limited to, text, audio, video, etc. For example, the processor 112 may send to the service requesting device "the inventory is insufficient, please change the address for fulfilling the service order" or "the distance is far, please place the order later", etc.
  • the processor 112 may issue an instruction to the fulfillment device to instruct the fulfillment device to stock the goods requested by the service order immediately or when the estimated time is about to reach (for example, 5 minutes in advance). For example only, the processor 112 may instruct the fulfillment device to heat the food requested by the service requesting device 3 minutes before the estimated time arrives.
  • step 330 in response to determining that the service order is established based on the location and the inventory matching the goods in the service order, the processor 112 (for example, the positioning sub-module) may determine the service order based on the identifier associated with the service requesting device The location of the fulfillment device that fulfills the service order.
  • the processor 112 may determine the location of the fulfillment device used to fulfill the service order based on the identifier associated with the service request device corresponding to the service order.
  • the method for determining the location of the fulfillment device used to fulfill the service order can be found elsewhere in this specification (for example, Figure 2 and its description), and will not be repeated here.
  • Fig. 4 is a flowchart of an exemplary method of order processing according to some embodiments of the present specification.
  • One or more steps in the method 400 may be implemented in the order fulfillment system 100 shown in FIG. 1.
  • one or more steps in the method 400 may be stored in the database 150 in the form of instructions, and called and/or executed by the processor 112.
  • One or more steps in method 400 described below are merely illustrative.
  • the method 400 may be completed by adding one or more additional steps not described, and/or deleting one or more steps described herein.
  • the order of the steps of the method 400 shown in FIG. 4 and described accordingly is not restrictive.
  • the processor 112 may identify multiple service request devices in a predetermined area, traffic conditions in the predetermined area, route information of each of the multiple service request devices, and multiple The current location associated with each of the service requesting devices.
  • the predetermined area may be an area separated from the fulfillment device by a certain distance.
  • the predetermined area may or may not include the service scope of the fulfillment device.
  • the processor 112 may obtain multiple service requesting devices in a predetermined area, traffic conditions in the predetermined area, route information of each of the multiple service requesting devices, and multiple service requesting devices through the interface. Each of the associated current location and other information.
  • the interface may include, but is not limited to, a program interface, a data interface, a transmission interface, and the like.
  • the traffic conditions in the predetermined area may include conditions such as congestion, unblocked traffic, and slow traffic in the road in the predetermined area.
  • the processor 112 may be based on the traffic conditions in the predetermined area, the route information of each of the plurality of service requesting devices, and the current location associated with each of the plurality of service requesting devices, Determine the target service requesting device from a plurality of service requesting devices.
  • the processor 112 may filter based on the traffic conditions in the predetermined area, the route information of each of the plurality of service requesting devices, and the current location associated with each of the plurality of service requesting devices.
  • the service requesting device that purchases the product serves as the target service requesting device.
  • the processor 112 may screen service requesting devices on unblocked or slow-moving road sections as target service requesting devices according to traffic conditions in a predetermined area.
  • the processor 112 may screen the service requesting device in the route as the target service requesting device according to the current location and route information associated with each of the multiple service requesting devices.
  • the processor 112 may determine the estimated time for fulfilling the service order according to the current location associated with each of the multiple service requesting devices, and screen the service requesting devices that can provide goods or services as the target according to the estimated time Service request equipment.
  • the processor 112 may use a click-through rate (Click-Through-Rate, CTR) model to filter and determine the target service request device.
  • CTR Click-Through-Rate
  • the processor 112 may send information related to the service order to the target service requesting device.
  • the processor 112 may obtain historical information of previous service orders or historical information of previous browsing information associated with the target service request device.
  • the historical information of the previous service order may include historical information of the goods purchased by the corresponding service requesting device.
  • the historical information of the previous browsing information may include the historical information of the goods browsed by the corresponding service requesting device.
  • the processor 112 may determine the product information that the corresponding service requesting device is interested in based on the historical information of the previous service order or the historical information of the previous browsing information, and determine that the product information is information related to the service order.
  • the processor 112 may also determine information related to the service order based on the itinerary information, vehicle driving information, weather information, etc. of the target service request device.
  • the processor 112 may send product information related to rain gear to the target service requesting device.
  • the processor 112 may send corresponding information related to the service order to each of the target service request devices.
  • FIG. 5 is a schematic diagram of an exemplary processor 112 according to some embodiments of the present specification.
  • the processor 112 may include a first information acquisition module 510, a positioning module 520, a fulfillment control module 530, a second information acquisition module 540, a screening module 550, and a sending module 560.
  • the first information acquisition module 510 may receive a service order generated by the service requesting device, the service order including an identifier associated with the service requesting device and information related to the product.
  • the service order may be an order generated by a user requesting a service through a service requesting device, and the user may request service through, but not limited to, touch screen click, text input, voice input, external input/output devices, etc.
  • the first information obtaining module 510 may obtain the information contained in the service order when receiving the service order.
  • the information contained in the service order may include identifiers associated with the service requesting device, information related to commodities, and so on.
  • the identifier associated with the service requesting device may be any information used to uniquely identify the service requesting device.
  • the information related to the product may include the type of the product, inventory quantity, brand, price, preferential information, historical evaluation information, etc.
  • the location module 520 may determine the location of the fulfillment device used to fulfill the service order based on the identifier associated with the service request device.
  • the positioning module 520 may obtain an image associated with the service requesting device based on the identifier associated with the service requesting device.
  • the service request device may be one of the on-board equipment built into the vehicle or the mobile phone used by the user on the vehicle, and the identifier associated with the service request device may include the vehicle's identification plate (for example, the license plate number), and The image associated with the service request device may include an image sequence of the vehicle's identification plate.
  • the positioning module 520 may determine the location of the fulfillment device used to fulfill the service order.
  • the positioning module 520 may determine the parking location of the vehicle as the location for fulfilling the service order.
  • the positioning module 520 may obtain information associated with the service requesting device based on the identifier associated with the service requesting device.
  • the information associated with the service request device may be location information selected or input by the user according to actual needs or personal preferences.
  • the positioning module 520 may determine the location information in the information associated with the service requesting device as the location for fulfilling the service order.
  • the positioning module 520 may send a prompt to the service requesting device based on the identifier associated with the service requesting device.
  • the service request device may generate a second service order.
  • the location module 520 may determine the location of the fulfillment device based on the second service order.
  • the fulfillment control module 530 may issue a fulfillment instruction to the fulfillment device in response to determining that the service request device is about to reach the location of the fulfillment device, and the fulfillment instruction is used to enable the fulfillment device to fulfill the goods requested by the service request device.
  • the fulfillment control module 530 may obtain the location of the service requesting device in real time, and compare the obtained real-time location of the service requesting device with the determined location for fulfilling the service order. When the distance between the real-time location of the service requesting device and the determined location for fulfilling the service order is less than a certain threshold, the fulfillment control module 530 may determine that the service requesting device reaches the location of the fulfilling device.
  • the fulfillment control module 530 may issue fulfillment instructions to the fulfillment device, and the fulfillment device delivers the goods or services requested by the service request device to the user.
  • the positioning module 520 may include a position acquisition sub-module 5201, an order processing sub-module 5202, and a positioning sub-module 5203.
  • the location obtaining submodule 5201 may obtain the location of the service requesting device at the point in time when the service requesting device generates the service order.
  • the location of the service requesting device may be within the service range of the fulfilling device, or may be at a certain distance from the service range of the fulfilling device.
  • the order processing sub-module 5202 may determine whether the service order is established based on the location and the inventory matching the goods in the service order. In some embodiments, the order processing sub-module 5202 may determine the fulfillment priority of multiple service requesting devices corresponding to the same commodity based on the location associated with the service requesting device. In some embodiments, the order processing sub-module 5202 may calculate the estimated time for the fulfillment device to fulfill the service order. The estimated time may be an estimated time for the service requesting device to reach the service range of the fulfilling device. The order processing sub-module 5202 may determine the fulfillment priority of multiple service request devices corresponding to the same commodity based on the estimated time and the time point when the service request device generates the service order.
  • a service request device with an earlier time point of generating a service order is ranked high in fulfillment priority, or a service request device corresponding to an order with an early estimated time has a higher fulfillment priority ranking.
  • the order processing submodule 5202 may also determine whether the service order is established based on the fulfillment priority of the service requesting device and the product inventory. For example, if the fulfillment priority of the service requesting device is ranked 5th and the inventory quantity of the product is 4, the order processing sub-module 5202 can determine that the service order corresponding to the service requesting device is not established.
  • the positioning sub-module 5203 may determine the location of the fulfillment device used to fulfill the service order based on the identifier associated with the service request device.
  • the second information acquisition module 540 can identify multiple service request devices in a predetermined area, traffic conditions in the predetermined area, route information for each of the multiple service request devices, and be associated with each of the multiple service request devices 'S current location.
  • the predetermined area may be an area separated from the fulfillment device by a certain distance. The predetermined area may or may not include the service scope of the fulfillment device.
  • the second information acquisition module 540 can acquire multiple service request devices in a predetermined area, traffic conditions in the predetermined area, route information of each of the multiple service request devices, and multiple service request devices through an interface. Request information such as the current location associated with each of the devices.
  • the screening module 550 may determine the target from the plurality of service requesting devices based on the traffic conditions in the predetermined area, the route information of each of the plurality of service requesting devices, and the current location associated with each of the plurality of service requesting devices. Service request equipment. In some embodiments, the screening module 550 can screen the service requesting devices on unblocked or slow-moving road sections as the target service requesting devices according to the traffic conditions in the predetermined area. In some embodiments, the screening module 550 may screen the service requesting device in the way as the target service requesting device according to the current location and route information associated with each of the multiple service requesting devices.
  • the screening module 550 may determine the estimated time to fulfill the service order according to the current location associated with each of the multiple service request devices, and screen service requests that can provide goods or services according to the estimated time The device serves as the target service request device. In some embodiments, the screening module 550 may use a click-through rate (Click-Through-Rate, CTR) model to screen and determine the target service request device.
  • CTR Click-Through-Rate
  • the sending module 560 may send information related to the service order to the target service requesting device.
  • the sending module 560 may obtain historical information of previous service orders or historical information of previous browsing information associated with the target service request device.
  • the historical information of the previous service order may include historical information of the goods purchased by the corresponding service requesting device.
  • the historical information of the previous browsing information may include the historical information of the goods browsed by the corresponding service requesting device.
  • the sending module 560 may determine the commodity information that the corresponding service requesting device is interested in based on the history information of the previous service order or the history information of the previous browsing information, and determine that the commodity information is information related to the service order.
  • the sending module 560 may also determine information related to the service order based on the itinerary information, vehicle driving information, weather information, etc. of the target service request device. In some embodiments, there may be at least two target service request devices, and the sending module 560 may send corresponding information related to the service order to each of the target service request devices.
  • the foregoing description of the structure of the processor 112 is only for example and description, and does not limit the scope of application of this specification. It can be understood that for those skilled in the art, after understanding the principle of the system, it is possible to arbitrarily combine various modules, or form a subsystem to connect with other modules without departing from this principle.
  • the first information acquisition module 510, the positioning module 520, the fulfillment control module 530, the second information acquisition module 540, the screening module 550, and the sending module 560 disclosed in FIG. 5 may be different in one system.
  • a module can also be a module that implements the functions of two or more modules mentioned above.
  • each module in the processor 112 may share a storage module, and each module may also have its own storage module. Such deformations are all within the protection scope of this specification.
  • Fig. 6 is a schematic diagram of an exemplary electronic device according to some embodiments of the present specification.
  • the electronic device 600 may include a processor 601, a memory 602, and a bus 603.
  • the memory 602 may store an instruction set that can be executed by the processor 601. When the electronic device is running, the processor 601 and the memory 602 may communicate through the bus 603.
  • the processor 601 may be used to receive a service order generated by the service requesting device, and the service order may include an identifier associated with the service requesting device and information related to the product.
  • the processor 601 may also be configured to determine the location of the fulfillment device used to fulfill the service order based on the identifier associated with the service request device, and issue a fulfillment instruction to the fulfillment device in response to determining that the service request device will reach the location of the fulfillment device .
  • the fulfillment instruction may be used to make the fulfillment device fulfill the commodity requested by the service request device.
  • the processor 601 may obtain the service requesting device based on the identifier associated with the service requesting device. The associated image, and based on the image associated with the service requesting device, determine the location of the fulfillment device used to fulfill the service order.
  • the service request device may be one of the in-vehicle device built into the vehicle or the mobile phone used by the user on the vehicle, and the identifier associated with the service request device may include the identification plate of the vehicle, and the service request The image associated with the device may include a sequence of images of the vehicle's identification plate.
  • the processor 601 may send to the service request device based on the identifier associated with the service request device A voice prompt, receiving a second service order generated in response to the voice prompt from the service requesting device, and determining the location of the fulfillment device used to fulfill the service order based on the second service order.
  • the processor 601 may obtain the service requesting device at the first point in time when the service requesting device generates the service order. Determine whether the service order is established based on the second position and the inventory matching the goods in the service order, and in response to determining whether the service order is established based on the second position and the inventory matching the goods in the service order, The identifier associated with the service requesting device determines the location of the fulfillment device used to fulfill the service order.
  • the processor 601 when determining whether the service order is established based on the second location and the inventory matching the product in the service order, the processor 601 may be configured to determine the fulfillment of the fulfillment product based on the location associated with the service request device Priority, and based on fulfillment priority and inventory, determine whether a service order is established.
  • the processor 601 may be used to calculate the estimated time for the fulfillment device to fulfill the service order, and the pre-determined time for fulfilling the service order based on the fulfillment device Estimate the time and the first point in time when the service request device generates the service order, and determine the fulfillment priority of the fulfilled product.
  • a fulfillment instruction is issued to the fulfillment device.
  • the fulfillment instruction is used to make the fulfillment device fulfill the goods requested by the service request device.
  • the processor 601 may be used to respond to determining The service requesting device arrives at the location of the fulfillment device and issues fulfillment instructions to the fulfillment device based on the fulfillment priority.
  • the processor 601 is further configured to identify multiple service request devices in a predetermined area, traffic conditions in the predetermined area, route information of each of the multiple service request devices, and multiple service request devices.
  • the current location associated with each of the services based on the traffic conditions in the predetermined area, the route information of each of the multiple service request devices, the current location associated with each of the multiple service request devices, from multiple services
  • the target service requesting device is determined in the requesting device; and information related to the service order is sent to the target service requesting device.
  • the processor 601 when sending information related to the service order to the target service requesting device, is configured to obtain the history of previous service orders or the history of previous browsing information associated with the target service requesting device, based on the information related to the target service requesting device. The history of previous service orders or previous browsing information associated with the requesting device, determining information related to the service order, and sending the determined information related to the service order to the target service requesting device.
  • the embodiments of the present application also provide a non-transitory machine-readable storage medium.
  • the computer-readable storage medium stores instructions. When the instructions are accessed by the processor, the processor executes the order described in any of the above embodiments. Steps of fulfillment method.
  • the computer storage medium may contain a propagated data signal containing computer program codes, for example on a baseband or as part of a carrier wave.
  • the propagation signal may have multiple manifestations, including electromagnetic forms, optical forms, etc., or a suitable combination.
  • the computer storage medium may be any computer readable medium other than the computer readable storage medium, and the medium may be connected to an instruction execution system, device, or device to realize communication, propagation, or transmission of the program for use.
  • the program code located on the computer storage medium can be transmitted through any suitable medium, including radio, cable, fiber optic cable, RF, or similar medium, or any combination of the above medium.
  • the computer program codes required for the operation of each part of this manual can be written in any one or more programming languages, including object-oriented programming languages such as Java, Scala, Smalltalk, Eiffel, JADE, Emerald, C++, C#, VB.NET, Python Etc., conventional programming languages such as C language, Visual Basic, Fortran2003, Perl, COBOL2002, PHP, ABAP, dynamic programming languages such as Python, Ruby and Groovy, or other programming languages.
  • the program code can run entirely on the user's computer, or run as an independent software package on the user's computer, or partly run on the user's computer and partly run on a remote computer, or run entirely on the remote computer or processing equipment.
  • the remote computer can be connected to the user's computer through any form of network, such as a local area network (LAN) or a wide area network (WAN), or to an external computer (for example, via the Internet), or in a cloud computing environment, or as a service Use software as a service (SaaS).
  • LAN local area network
  • WAN wide area network
  • SaaS service Use software as a service

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Abstract

一种用于履行由服务请求设备生成的服务订单的系统和方法。所述系统和方法可以接收由服务请求设备生成的服务订单，该服务订单包括与服务请求设备相关联的标识符以及与商品有关的信息（210）。所述系统和方法可以基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置（220），并响应于确定服务请求设备将要到达履行设备的位置，向履行设备发布履行指令，该履行指令用于使履行设备履行服务请求设备请求的商品（230）。

Description

履行服务订单的系统及方法
交叉引用
本申请要求于2019年3月4日提交的中国申请号为201910161427.2的优先权，其全部内容通过引用的方式并入本文。
技术领域
本说明书实施例涉及信息处理技术领域，特别涉及一种履行由服务请求设备生成的服务订单的系统及方法。
背景技术
目前，人们的工作、生活节奏在不断加快，每一件事情都需要预留一定的时间。超过这个时间不仅会影响个人的生活和工作效率，也可能影响他人的生活和工作效率。例如，在加油站给汽车加油，前面车辆的加油时间，会直接影响后面的排队车辆。
人们在执行某些事情的时候，可能会有购物的需求，但是考虑到个人和他人的生活和工作效率，可能没有充足的时间购买需要的商品。例如，在加油站给汽车加油时，加油的时长较短，为了不影响自己或他人的加油速度，司机或乘客无法在给汽车加油的时间段内购买需要的商品。
发明内容
本说明书实施例的一个方面提供一种履行由服务请求设备生成的服务订单的系统。所述系统可以包括存储介质和处理器。所述存储介质可以用于存储指令集，所述处理器与所述存储介质可以通信连接。当执行所述指令集时，所述处理器可以用于接收由服务请求设备生成的服务订单，所述服务订单可以包括与服务请求设备相关联的标识符以及与商品有关的信息。所述处理器还可以用于基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置，以及响应于确定服务请求设备将要到达履行设备的位置，向履行设备发布履行指令。所述履行指令可以用于使履行设备履行服务请求设备请求的商品。
在一些实施例中，基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置时，处理器可以基于与服务请求设备相关联的标识符，获取与服务请求设备相关联的图像，以及基于与服务请求设备相关联的图像，确 定用于履行服务订单的履行设备的位置。
在一些实施例中，服务请求设备可以是车辆内置的车载设备或者车辆上的用户使用的移动电话中的一种，则与服务请求设备相关联的标识符可以包括车辆的标识牌，与服务请求设备相关联的图像可以包括车辆的标识牌的图像序列。
在一些实施例中，基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置时，处理器可以基于与服务请求设备相关联的标识符，向服务请求设备发送语音提示，从服务请求设备接收响应于语音提示生成的第二服务订单，以及基于第二服务订单，确定用于履行服务订单的履行设备的位置。
在一些实施例中，基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置时，处理器可以在服务请求设备生成服务订单的第一时间点获取服务请求设备的第二位置，基于第二位置和与服务订单中的商品相匹配的库存确定服务订单是否成立，以及响应于基于第二位置和与服务订单中的商品相匹配的库存确定服务订单成立，基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置。
在一些实施例中，基于第二位置和与服务订单中的商品相匹配的库存，确定服务订单是否成立时，处理器可以用于基于与服务请求设备相关联的位置，确定履行商品的履行优先级，以及基于履行优先级和库存，确定服务订单是否成立。
在一些实施例中，基于与服务请求设备相关联的位置，确定履行商品的履行优先级，处理器可以用于计算履行设备履行服务订单的预估时间，以及基于履行设备履行服务订单的预估时间和服务请求设备生成服务订单的第一时间点，确定履行商品的履行优先级。
在一些实施例中，响应于确定服务请求设备将要到达履行设备的位置，向履行设备发布履行指令，履行指令用于使履行设备履行服务请求设备请求的商品，处理器可以用于响应于确定服务请求设备到达履行设备的位置，基于履行优先级向履行设备发布履行指令。
在一些实施例中，处理器可以进一步用于识别预定区域内的多个服务请 求设备、预定区域内的交通状况、多个服务请求设备中的每一个的路线信息、与多个服务请求设备中的每一个相关联的当前位置；基于预定区域内的交通状况、多个服务请求设备中的每一个的路线信息、与多个服务请求设备中的每一个相关联的当前位置，从多个服务请求设备中确定目标服务请求设备；以及向目标服务请求设备发送与服务订单有关的信息。
在一些实施例中，向目标服务请求设备发送与服务订单有关的信息时，处理器可以用于获取与目标服务请求设备相关联的先前服务订单的历史或先前浏览信息的历史，基于与目标服务请求设备相关联的先前服务订单的历史或先前浏览信息的历史，确定与服务订单有关的信息，以及向目标服务请求设备发送确定的与服务订单有关的信息。
本说明书实施例的另一方面提供一种履行由服务请求设备生成的服务订单的方法。所述方法包括接收由服务请求设备生成的服务订单，所述服务订单可以包括与服务请求设备相关联的标识符以及与商品有关的信息；基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置；以及响应于确定服务请求设备将要到达履行设备的位置，向履行设备发布履行指令，所述履行指令可以用于使履行设备履行服务请求设备请求的商品。
在一些实施例中，基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置，包括基于与服务请求设备相关联的标识符，获取与服务请求设备相关联的图像，以及基于与服务请求设备相关联的图像，确定用于履行服务订单的履行设备的位置。
在一些实施例中，服务请求设备可以是车辆内置的车载设备或者车辆上的用户使用的移动电话，则与服务请求设备相关联的标识符可以包括车辆的标识牌，与服务请求设备相关联的图像可以包括车辆的标识牌的图像序列。
在一些实施例中，基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置，包括基于与服务请求设备相关联的标识符，向服务请求设备发送语音提示，从服务请求设备接收响应于语音提示生成的第二服务订单，以及基于第二服务订单，确定用于履行服务订单的履行设备的位置。
在一些实施例中，基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置，包括在服务请求设备生成服务订单的第一时间点获取服务请求设备的第二位置，基于第二位置和与服务订单中的商品相匹配的库存确定服务订单是否成立，以及响应于基于第二位置和与服务订单中的商品相匹配的库存确定服务订单成立，基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置。
在一些实施例中，基于第二位置和与服务订单中的商品相匹配的库存，确定服务订单是否成立，包括基于与服务请求设备相关联的位置，确定履行商品的履行优先级，以及基于履行优先级和库存，确定服务订单是否成立。
在一些实施例中，基于与服务请求设备相关联的位置，确定履行商品的履行优先级，包括计算履行设备履行服务订单的预估时间，以及基于履行设备履行服务订单的预估时间和服务请求设备生成服务订单的第一时间点，确定履行商品的履行优先级。
在一些实施例中，响应于确定服务请求设备将要到达履行设备的位置，向履行设备发布履行指令，履行指令用于使履行设备履行服务请求设备请求的商品，包括响应于确定服务请求设备到达履行设备的位置，基于履行优先级向履行设备发布履行指令。
在一些实施例中，所述方法还包括识别预定区域内的多个服务请求设备、预定区域内的交通状况、多个服务请求设备中的每一个的路线信息、与多个服务请求设备中的每一个相关联的当前位置；基于预定区域内的交通状况、多个服务请求设备中的每一个的路线信息、与多个服务请求设备中的每一个相关联的当前位置，从多个服务请求设备中确定目标服务请求设备；以及向目标服务请求设备发送与服务订单有关的信息。
在一些实施例中，向目标服务请求设备发送与服务订单有关的信息，包括获取与目标服务请求设备相关联的先前服务订单的历史或先前浏览信息的历史，基于与目标服务请求设备相关联的先前服务订单的历史或先前浏览信息的历史，确定与服务订单有关的信息，以及向目标服务请求设备发送确定的与服务订单有关的信息。
本说明书实施例的另一方面提供一种非暂时性机器可读存储介质。所述非暂时性机器可读存储介质包括指令，所述指令在由订单履行设备的至少一个处理器访问时，使所述至少一个处理器接收由服务请求设备生成的服务订单，所述服务订单包括与服务请求设备相关联的标识符以及与商品有关的信息；基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置；以及响应于确定服务请求设备将要到达履行设备的位置，向履行设备发布履行指令，所述履行指令用于使履行设备履行服务请求设备请求的商品。
附图说明
本说明书将以示例性实施例的方式进一步描述，这些示例性实施例将通过附图进行详细描述。附图仅仅是为了说明和描述的目的，并不旨在限制本申请的范围。应当理解的是，附图并不是按比例的。在这些实施例中，相同的编号表示相同的结构，其中：
图1是根据本说明书的一些实施例所示的示例性订单履行系统的示意图；
图2是根据本说明书的一些实施例所示的履行订单的示例性方法的流程图；
图3是根据本说明书的一些实施例所示的确定履行服务订单的位置的示例性方法的流程图；
图4是根据本说明书的一些实施例所示的订单处理的示例性方法的流程图；
图5是根据本说明书的一些实施例所示的示例性处理器的示意图；以及图6是根据本说明书的一些实施例所示的示例性电子设备的示意图。
具体实施方式
为了更清楚地说明本说明书实施例的技术方案，下面将对实施例描述中所需要使用的附图作简单的介绍。显而易见地，下面描述中的附图仅仅是本说明书的一些示例或实施例，对于本领域的普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图将本说明书应用于其它类似情景。
应当理解，本说明书中所使用的术语仅用于描述特定的示例性实施例，并不限制本申请的范围。本说明书中所使用的“系统”、“装置”、“单元”和/或“模组”是用于区分不同级别的不同组件、元件、部件、部分或装配的一种方法。然而，如果其他词语可实现相同的目的，则可通过其他表达来替换所述词语。
如本说明书和权利要求书中所示，除非上下文明确提示例外情形，“一”、“一个”、“一种”和/或“该”等词并非特指单数，也可包括复数。一般说来，术语“包括”与“包含”仅提示包括已明确标识的步骤和元素，而这些步骤和元素不构成一个排它性的罗列，方法或者设备也可能包含其它的步骤或元素。
本说明书中使用了流程图用来说明根据本说明书的实施例的系统所执行的操作。应当理解的是，前面或后面操作不一定按照顺序来精确地执行。相反，可以按照倒序或同时处理各个步骤。同时，也可以将其他操作添加到这些过程中，或从这些过程移除某一步或数步操作。
本申请中的术语“乘客”、“司机”、“请求”、“服务请求设备”、“服务请求终端”和“客户”可以用于指代请求或订购服务的个人、实体或工具，并且可以互换使用。本申请中的术语“提供者”、“履行设备”、“服务提供者设备”、“服务提供者终端”和“供应商”可以用于指代提供服务的个人、实体或工具，并且可以互换使用。本申请中的术语“用户”可以指代请求服务、订购服务、提供服务或履行服务的个人、实体或工具。例如，用户可以是乘客、驾驶员、操作员等或其任意组合。
本申请中的术语“服务请求”和“订单”可以互换使用，用于指代由乘客、服务请求、司机、服务提供者、供应商等或其任意组合发起的请求。接受该“服务请求”和“订单”的可以是乘客、服务请求、司机、服务提供者、供应商等或其任意组合。服务请求可以是收费的或免费的。
本申请中的“位置”可以通过嵌入设备或终端的定位技术来获取。本申请中使用的定位技术可以包括全球定位系统(GPS)、全球卫星导航系统(GLONASS)、北斗导航系统(COMPASS)、伽利略定位系统、准天顶卫星系统(QZSS)、无线保真(WiFi)定位技术等或其任意组合。一个或多个上述定 位系统可以在本申请中互换使用。
本申请的一方面提供了一种用于履行由服务请求设备生成的服务订单的系统和方法。所述系统和方法可以接收由服务请求设备生成的服务订单，该服务订单包括与服务请求设备相关联的标识符以及与商品有关的信息。所述系统和方法可以基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置，并响应于确定服务请求设备将要到达履行设备的位置，向履行设备发布履行指令，该履行指令用于使履行设备履行服务请求设备请求的商品。所述系统和方法可以实现在不影响其他事情的执行效率的前提下，用户能够快速购买需要的商品。
图1是根据本说明书的一些实施例所示的示例性订单履行系统100的示意图。在一些实施例中，订单履行系统100可以用于诸如出租车、代驾服务、快车、拼车、公共汽车服务、驾驶员租赁、班车服务或私家车等或其任意组合购物的在线购物服务平台。如图1所示，订单履行系统100可以包服务器110、网络120、服务请求设备130、履行设备140和数据库150。
在一些实施例中，服务器110可以是单个服务器或者服务器群。所述服务器群可以是集中式的或分布式的(例如，服务器110可以是分布式系统)。在一些实施例中，服务器110可以是本地的或远程的。例如，服务器110可以通过网络120访问存储在服务请求设备130、履行设备140和/或数据库150中的信息和/或数据。又例如，服务器110可以直接连接到服务请求设备130、履行设备140和/或数据库150以访问存储的信息和/或数据。在一些实施例中，服务器110可以在云端平台上实现。仅作为示例，所述云平台可以包括私有云、公共云、混合云、社区云、分布云、内部云、多层云等或其任意组合。
在一些实施例中，服务器110可以包括处理器112。处理器112可以处理与服务请求相关的信息和/或数据，以执行本申请中描述的一个或多个功能。例如，处理器112可以基于从服务请求设备130获得的服务请求来确定用于履行服务订单的履行设备的位置。在一些实施例中，处理器112可以包括一个或多个处理引擎(例如，单核处理器或多核处理器)。仅作为示例，处理器可以包括中央处理器(CPU)、特定应用集成电路(ASIC)、专用指令集处理器(ASIP)、 图像处理器(GPU)、物理运算处理单元(PPU)、数字信号处理器(DSP)、现场可编程门阵列(FPGA)、可编程逻辑装置(PLD)、控制器、微控制器单元、精简指令集计算机(RISC)、微处理器等或其任意组合。
在一些实施例中，网络120可以促进信息和/或数据的交换。在一些实施例中，订单履行系统100的一个或者多个组件(例如，服务器110、服务请求设备130、履行设备140、数据库150等)可以通过网络120向订单履行系统100的其他组件发送信息和/或数据。例如，服务器110可以通过网络120从服务请求设备130获取与服务订单相关联的信息和/或数据。在一些实施例中，网络120可以是任意形式的有线或者无线网络，或其任意组合。仅作为示例，网络120可以是有线网络、光纤网络、远程通信网络、内部网络、互联网、局域网(LAN)、广域网(WAN)、无线局域网(WLAN)、城域网(MAN)、公共交换电话网络(PSTN)、蓝牙网络、ZigBee网络、近场通讯(NFC)网络、全球移动通讯系统(GSM)网络、码分多址(CDMA)网络、时分多址(TDMA)网络、通用分组无线服务(GPRS)网络、增强数据速率GSM演进(EDGE)网络、宽带码分多址接入(WCDMA)网络、高速下行分组接入(HSDPA)网络、长期演进(LTE)网络、用户数据报协议(UDP)网络、传输控制协议/互联网协议(TCP/IP)网络、短讯息服务(SMS)网络、无线应用协议(WAP)网络、超宽带(UWB)网络、移动通信(1G、2G、3G、4G、5G)网络、Wi-Fi、Li-Fi、窄带物联网(NB-IoT)、红外通信等中的一种或多种组合。在一些实施例中，网络120可包括一个或者多个网络接入点。例如，网络120可以包括有线或无线网络接入点，比如基站和/或互联网交换点120-1、120-2、...，通过该网络接入点，订单履行系统100的一个或多个组件可以连接至网络120以交换信息和/或数据。
在一些实施例中，服务请求设备130可以是服务请求使用的设备。服务请求可以使用服务请求设备130发送服务请求或者从服务器110和/或履行设备140接收信息和/或数据。在一些实施例中，“用户”、“服务请求”和“服务请求设备”可以交换使用。在一些实施例中，服务请求设备130可以包括移动装置130-1、平板计算机130-2、膝上型计算机130-3、车辆内置装置130-4等或其任意组合。在一些实施例中，移动装置130-1可以包括智能家居装置、智能可穿戴装置、移动设备、虚拟现实装置、增强实境装置等或其任意组合。在一些实施例 中，智能家居装置可以包括智能照明装置、智能电器的控制装置、智能监测装置、智能电视、智能摄影机、对讲机等或其任意组合。在一些实施例中，智能可穿戴装置可以包括智能手环、智能眼镜、智能头盔、智能手表、智能衣物、智能背包、智能配件等或其任意组合。在一些实施例中，移动设备可以包括移动电话、个人数字助理(PDA)、游戏设备、导航装置、POS机等或其任意组合。在一些实施例中，虚拟现实装置和/或增强实境装置可以包括虚拟现实头盔、虚拟现实眼镜、虚拟现实眼罩、增强实境头盔、增强实境眼镜、增强实境眼罩等或其任意组合。例如，虚拟现实装置和/或增强实境装置可以包括Google Glass TM、RiftCon TM、Fragments TM、Gear VR TM等。在一些实施例中，车辆内置装置130-4可以包括车载计算机、车载电视等。在一些实施例中，服务请求设备130可以是带有定位技术的装置，用来确定服务请求和/或服务请求设备130的位置。
在一些实施例中，履行设备140可以是与服务请求设备130类似或者相同的设备。在一些实施例中，履行设备140可以集成在售卖商品的货柜或者货车中。在一些实施例中，履行设备140可以是带有定位技术的装置，以定位履行设备140的位置。在一些实施例中，服务请求设备130和/或履行设备140可以与一个或以上其他定位装置通信以确定服务请求、服务请求设备130和履行设备140的位置。在一些实施例中，服务请求设备130和/或履行设备140可以将定位信息发送至服务器110。
数据库150可以存储数据和/或指令。在一些实施例中，数据库150可以存储从服务请求设备130和/或履行设备140获取的数据。所述数据可以包括服务订单数据、与服务请求设备130相关联的标识符、与商品有关的信息等。在一些实施例中，所述数据还可以包括经过处理的其他数据。例如，路况信息、路线信息等。在一些实施例中，数据库150可以存储供服务器110执行或使用的数据和/或指令，服务器110可以通过执行或使用所述数据和/或指令以实现本说明书中的示例性方法。在一些实施例中，数据库150可以包括大容量存储器、可移动存储器、易失性读写存储器、只读存储器(ROM)等或其任意组合。示例性的大容量储存器可以包括磁盘、光盘、固态磁盘等。示例性可移动存储器可以包括闪存驱动器、软盘、光盘、存储卡、压缩盘、磁带等。示例性的易失性读写存储器可以包括随机存取存储器(RAM)。示例性的随机存取存储器可以包括动态随机 存取存储器(DRAM)、双倍速率同步动态随机存取存储器(DDR SDRAM)、静态随机存取存取器(SRAM)、晶闸管随机存取存取器(T-RAM)、零电容随机存取存取器(Z-RAM)等。示例性的只读存储器可以包括掩模只读存储器(MROM)、可编程只读存储器(PROM)、可擦除可编程只读存储器(PEROM)、电子可擦除可编程只读存储器(EEPROM)、光盘只读存储器(CD-ROM)、数字通用磁盘只读存储器等。在一些实施例中，数据库150可以在云平台上实现。仅作为示例，所述云平台可以包括私有云、公共云、混合云、社区云、分布云、内部云、多层云等或其任意组合。在一些实施例中，数据库150可以与网络120连接实现与订单履行系统100中的一个或多个组件(例如，服务器110、服务请求设备130、履行设备140等)之间的通信。订单履行系统100的一个或多个组件可以通过网络120访问存储在数据库150中的数据和/或指令。在一些实施例中，数据库150可以直接与订单履行系统100的一个或多个组件(例如，服务器110、服务请求设备130、履行设备140等)连接或通信。在一些实施例中，数据库150可以是服务器110的一部分。
在一些实施例中，订单履行系统100中的一个或以上组件的信息交换可以通过请求一个服务的方式实现。服务请求的对象可以是任何产品。在一些实施例中，所述产品可以是有形产品或无形产品。有形产品可以包括食品、医药、商品、化学产品、电器、衣物、小汽车、房屋、奢侈品等或其任意组合。无形产品可以包括服务产品、金融产品、知识产品、互联网产品等或其任意组合。互联网产品可以包括个人主机产品、网站产品、移动互联网产品、商业主机产品、嵌入式产品等或其任意组合。移动互联网产品可以用于移动终端的软件、程序、系统等或其任意组合。移动终端可以包括平板计算机、膝上型计算机、移动手机、掌上计算机(PDA)、智能手表、POS机、车载计算机、车载电视、随身装置等或其任意组合。仅作为示例，产品可以是用于计算机或移动手机中的任意的软件和/或应用程序。软件和/或应用程序可以与社交、购物、交通、娱乐、学习、投资等或其任意组合相关。在一些实施例中，与交通相关的软件和/或应用程序可以包括出行软件和/或应用程序、交通工具调度软件和/或应用程序、地图软件和/或应用程序等。在交通工具调度软件和/或应用程序中，交通工具可以包括马、马车、人力车(例如独轮手推车、自行车、三轮车等)、汽车(例如，出租车、公 交车、私家车等)、列车、地铁、船舶、航空器(例如，飞机、直升机、航天飞机、火箭、热气球等)等或其任意组合。
图2是根据本说明书的一些实施例所示的履行订单的示例性方法的流程图。方法200中的一个或以上步骤可以在图1所示的订单履行系统100中实现。例如，方法200中的一个或以上步骤可以作为指令的形式存储在数据库150中，并被处理器112调用和/或执行。以下描述的方法200中的一个或以上步骤仅是说明性的。在一些实施例中，方法200可以通过添加一个或以上未描述的额外步骤，和/或删减一个或以上此处所描述的步骤来完成。此外，如图2所示以及相应描述的方法200的步骤的顺序不是限制性的。
步骤210，处理器112(例如，第一信息获取模块)可以接收由服务请求设备生成的服务订单，该服务订单包括与服务请求设备相关联的标识符以及与商品有关的信息。
在一些实施例中，服务订单可以是用户通过服务请求设备请求服务产生的订单，用户可以通过但不限于触屏点击、文字输入、语音输入、外接输入/输出设备等请求服务。例如，在前往加油站的途中，司机可以通过语音形式在服务请求设备上请求购买加油站内商品。又例如，用户打车过程中，可以通过点击触屏移动设备界面上的按钮预定前行路线中某个便利店的商品。在一些实施例中，处理器112可以通过接口获取服务订单，接口可以包括但不限于程序接口、数据接口、传输接口等。在一些实施例中，处理器112可以自动从接口中提取服务订单。在一些实施例中，处理器112可以被外部其他设备或系统调用，在调用过程中服务订单可以被传递给处理器112。在一些实施例中，还可以采用本领域技术人员熟知的任意方式获取服务订单，本申请对此不做限制。
在一些实施例中，处理器112(例如，第一信息获取模块)在接收服务订单时可以获取服务订单中包含的信息。服务订单中包含的信息可以包括与服务请求设备相关联的标识符、与商品有关的信息等。在一些实施例中，与服务请求设备相关联的标识符可以是任何用于唯一标识服务请求设备的信息。例如，服务请求设备可以是车辆内置的车载设备或者车辆上的用户使用的移动电话中的一种，那么与服务请求设备相关联的标识符可以包括服务请求设备的物理地址、服务请 求设备的产品编号、车辆的车牌号、车辆的发动机编号等。在一些实施例中，与商品有关的信息可以包括商品的种类、库存数量、品牌、价格、优惠信息、历史评价信息等。
应当注意的是，服务订单中包含的信息还可以包括其他与服务请求相关的信息。例如，服务订单中包含的信息还可以包括对应的下单时间、服务请求设备的位置信息、服务请求设备的行程信息、服务请求设备的历史浏览信息、服务请求设备的历史订单信息等。服务请求设备的行程信息可以包括服务请求设备的出发地点、目的地、行驶路线等信息。服务请求设备的历史浏览信息可以包括服务请求设备曾经浏览过的商品的信息等。在一些实施例中，处理器112还可以直接连接到服务请求设备以获取与服务请求相关的信息。
步骤220，处理器112(例如，定位模块)可以基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置。
在一些实施例中，履行设备的位置可以是履行设备用于向服务请求设备履行商品或服务的位置，该位置可以在履行设备的服务范围内。该服务范围可以是预先设定的，也可以根据实际情况调整。例如，履行设备的服务范围可以是整个加油站的范围。又例如，下雨天时，履行设备的服务范围可以只在具有挡雨顶棚的区域内。在一些实施例中，履行设备可以是任何可以运送商品的装置，履行设备可以包括但不限于智能机械手、智能传送带、智能机器人、智能货车等。当服务请求设备进入履行设备的服务范围时，处理器112(例如，履行控制模块)可以向履行设备发出控制指令，指示履行设备将服务请求设备请求的商品运送到服务请求设备的位置。在一些实施例中，履行设备还可以是固定的货柜、多媒体装置、智能互动装置等。当服务请求设备进入履行设备的服务范围时，履行设备可以向服务请求设备发送提示信息，指引服务请求设备去往履行设备所在位置，从而履行设备可以向服务请求设备履行商品或服务。所述提示信息可以包括但不限于文字、音频、视频等方式。在一些实施例中，履行设备可以有至少两个。处理器112可以向服务请求设备展示用于选择履行设备的界面，供用户选择，并基于用户的选择，由被选择的履行设备履行服务请求设备请求的商品或服务。
在一些实施例中，处理器112可以基于与服务请求设备相关联的标识符， 获取与服务请求设备相关联的图像。例如，服务请求设备可以是车辆内置的车载设备或者车辆上的用户使用的移动电话中的一种，则与服务请求设备相关联的标识符可以包括车辆的标识牌(例如，车牌号)，与服务请求设备相关联的图像可以包括车辆的标识牌的图像序列。当车辆进入服务范围时，处理器112可以通过图像识别技术识别车辆的标识牌，当确认服务请求设备后，采集一系列包含车辆标识牌的图像。在一些实施例中，基于与服务请求设备相关联的图像，处理器112可以确定用于履行服务订单的履行设备的位置。例如，当采集的包含车辆标识牌的图像序列显示车辆已停止，处理器112可以将车辆的停靠位置确定为履行服务订单的位置。
在一些实施例中，处理器112可以基于与服务请求设备相关联的标识符，获取与服务请求设备相关联的信息。所述与服务请求设备相关联的信息可以是用户根据实际需求或自身喜好选择或者输入的位置信息。与服务请求设备相关联的信息可以包含在服务请求设备请求的服务订单中，也可以由服务请求设备直接发送给处理器112。处理器112可以将与服务请求设备相关联的信息中的位置信息确定为履行服务订单的位置。
在一些实施例中，可能存在定位失败或者不准确的情况，处理器112可以基于与服务请求设备相关联的标识符，向服务请求设备发送提示。所述提示可以包括但不限于文字、音频、视频等方式。服务请求设备响应于接收的提示，可以生成第二服务订单。处理器112可以基于第二服务订单确定履行设备的位置。
步骤230，处理器112(例如，履行控制模块)可以响应于确定服务请求设备将要到达履行设备的位置，向履行设备发布履行指令，该履行指令用于使履行设备履行服务请求设备请求的商品。
在一些实施例中，处理器112可以实时获取服务请求设备的位置，并将获取的服务请求设备的实时位置与确定的履行服务订单的位置进行比较。当服务请求设备的实时位置与确定的履行服务订单的位置间距小于一定阈值时，处理器112可以确定服务请求设备到达履行设备的位置。所述阈值可以是预先设定的(例如，2m、5m、10m等)，也可以根据实际情况调整。处理器112可以向履行设备发布履行指令，由履行设备将服务请求设备请求的商品或服务交付给用户。 在一些实施例中，可能存在多个服务请求设备同时达到履行设备的服务范围，履行指令中可以包括每一个服务请求设备的履行优先级。履行设备可以基于履行优先级确定每一个服务请求设备的履行顺序。
应当注意的是，上述有关流程200的描述仅仅是为了示例和说明，而不限定本说明书的适用范围。对于本领域技术人员来说，在本说明书的指导下可以对流程200进行各种修正和改变。然而，这些修正和改变仍在本说明书的范围之内。
图3是根据本说明书的一些实施例所示的确定履行服务订单的位置的示例性方法的流程图。方法300中的一个或以上步骤可以在图1所示的订单履行系统100中实现。例如，方法300中的一个或以上步骤可以作为指令的形式存储在数据库150中，并被处理器112调用和/或执行。以下描述的方法300中的一个或以上步骤仅是说明性的。在一些实施例中，方法300可以通过添加一个或以上未描述的额外步骤，和/或删减一个或以上此处所描述的步骤来完成。此外，如图3所示以及相应描述的方法300的步骤的顺序不是限制性的。
步骤310，处理器112(例如，位置获取子模块)可以在服务请求设备生成服务订单的时间点，获取服务请求设备的位置。
在一些实施例中，服务请求设备的位置信息可以包含在生成的服务订单中。处理器112可以通过获取的服务订单提取对应的服务请求设备的位置，也可以直接连接到服务请求设备以实时获取服务请求设备的位置。在一些实施例中，服务请求设备可以主动将实时位置信息发送给处理器112。在一些实施例中，服务请求设备生成服务订单时，服务请求设备的位置可以是在履行设备的服务范围内，也可以与服履行设备的服务范围有一定的距离。
步骤320，处理器112(例如，订单处理子模块)可以基于所述位置和与服务订单中的商品相匹配的库存，确定服务订单是否成立。
在一些实施例中，处理器112可以基于获取的服务订单生成时刻的服务请求设备的位置信息确定服务请求设备到达履行设备的服务范围的时间。处理器112还可以从存储设备(例如，履行设备的存储单元)获取商品的种类以及对应 的库存数量，并确定在服务请求设备到达履行设备的服务范围时，服务请求设备请求的商品是否还有库存。如果服务请求设备请求的商品有库存，则服务订单成立；否则，服务订单不成立。
在一些实施例中，可能同时存在多个服务请求设备请求同一件商品，处理器112可以基于与服务请求设备相关联的位置，确定对应于同一件商品的多个服务请求设备的履行优先级。在一些实施例中，处理器112可以计算履行设备履行服务订单的预估时间。所述预估时间可以是服务请求设备到达履行设备的服务范围的预估时间。处理器112可以基于该预估时间以及服务请求设备生成服务订单的时间点，确定对应于同一件商品的多个服务请求设备的履行优先级。例如，生成服务订单的时间点早的服务请求设备履行优先级排名高，又或者，预估时间早的订单对应的服务请求设备的履行优先级排名高。
在一些实施例中，处理器112还可以基于服务请求设备的履行优先级和商品库存确定服务订单是否成立。例如，服务请求设备的履行优先级排名第5，商品库存数量为4件，则处理器112可以确定该服务请求设备对应的服务订单不成立。在一些实施例中，如果确定服务订单不成立，处理器112可以向服务请求设备发送提醒。所述提醒可以包括但不限于文字、音频、视频等方式。例如，处理器112可以向服务请求设备发送“商品库存不足，请更换履行服务订单的地址”或“距离较远，请稍后再下单”等。在一些实施例中，如果确定服务订单成立，处理器112可以向履行设备发布指令，指示履行设备立即或者在预估时间即将达到(例如，提前5分钟)时对服务订单请求的商品进行备货。仅作为示例，处理器112可以指示履行设备在预估时间到达前3分钟对服务请求设备请求的食物进行加热。
步骤330，响应于基于所述位置和与服务订单中的商品相匹配的库存确定服务订单成立，处理器112(例如，定位子模块)可以基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置。
在一些实施例中，响应于确定服务订单成立，处理器112可以基于与该服务订单对应的服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置。关于确定用于履行服务订单的履行设备的位置的方法可以在本说明书 其他地方(例如，图2及其描述)找到，此处不再赘述。
应当注意的是，上述有关流程300的描述仅仅是为了示例和说明，而不限定本说明书的适用范围。对于本领域技术人员来说，在本说明书的指导下可以对流程300进行各种修正和改变。然而，这些修正和改变仍在本说明书的范围之内。
图4是根据本说明书的一些实施例所示的订单处理的示例性方法的流程图。方法400中的一个或以上步骤可以在图1所示的订单履行系统100中实现。例如，方法400中的一个或以上步骤可以作为指令的形式存储在数据库150中，并被处理器112调用和/或执行。以下描述的方法400中的一个或以上步骤仅是说明性的。在一些实施例中，方法400可以通过添加一个或以上未描述的额外步骤，和/或删减一个或以上此处所描述的步骤来完成。此外，如图4所示以及相应描述的方法400的步骤的顺序不是限制性的。
步骤410，处理器112(例如，第二信息获取模块)可以识别预定区域内的多个服务请求设备、预定区域内的交通状况、多个服务请求设备中的每一个的路线信息、与多个服务请求设备中的每一个相关联的当前位置。
在一些实施例中，预定区域可以是与履行设备相隔一定距离的区域。该预定区域可以包括履行设备的服务范围，也可以不包括履行设备的服务范围。在一些实施例中，处理器112可以通过接口获取预定区域内的多个服务请求设备、预定区域内的交通状况、多个服务请求设备中的每一个的路线信息、与多个服务请求设备中的每一个相关联的当前位置等信息。所述接口可以包括但不限于程序接口、数据接口、传输接口等。所述预定区域内的交通状况可以包括预定区域内的道路的拥堵、畅通、缓行等情况。
步骤420，处理器112(例如，筛选模块)可以基于预定区域内的交通状况、多个服务请求设备中的每一个的路线信息、与多个服务请求设备中的每一个相关联的当前位置，从多个服务请求设备中确定目标服务请求设备。
在一些实施例中，处理器112可以基于预定区域内的交通状况、多个服务请求设备中的每一个的路线信息和与多个服务请求设备中的每一个相关联的 当前位置，筛选可能需要购买商品的服务请求设备作为目标服务请求设备。例如，处理器112可以根据预定区域内的交通状况，筛选处于畅通或缓行路段的服务请求设备作为目标服务请求设备。又例如，处理器112可以根据与多个服务请求设备中的每一个相关联的当前位置以及路线信息，筛选顺路的服务请求设备作为目标服务请求设备。还例如，处理器112可以根据与多个服务请求设备中的每一个相关联的当前位置，确定履行服务订单的预估时间，并根据预估时间筛选能够提供商品或服务的服务请求设备作为目标服务请求设备。在一些实施例中，处理器112可以使用点击通过率(Click-Through-Rate，CTR)模型筛选确定目标服务请求设备。
步骤430，处理器112(例如，发送模块)可以向目标服务请求设备发送与服务订单有关的信息。
在一些实施例中，处理器112可以获取与目标服务请求设备相关联的先前服务订单的历史信息或先前浏览信息的历史信息。所述先前服务订单的历史信息可以包括对应的服务请求设备购买商品的历史信息。所述先前浏览信息的历史信息可以包括对应的服务请求设备浏览商品的历史信息。处理器112可以基于先前服务订单的历史信息或先前浏览信息的历史信息确定对应的服务请求设备感兴趣的商品信息，并确定该商品信息为与服务订单有关的信息。在一些实施例中，处理器112还可以基于目标服务请求设备的行程信息、车辆行驶信息、天气信息等确定与服务订单有关的信息。例如，下雨天时，处理器112可以向目标服务请求设备发送与雨具相关的商品信息。在一些实施例中，目标服务请求设备可以是至少两个，处理器112可以向目标服务请求设备中的每一个发送对应的与服务订单有关的信息。
应当注意的是，上述有关流程400的描述仅仅是为了示例和说明，而不限定本说明书的适用范围。对于本领域技术人员来说，在本说明书的指导下可以对流程300进行各种修正和改变。然而，这些修正和改变仍在本说明书的范围之内。
图5是根据本说明书的一些实施例所示的示例性处理器112的示意图。处理器112可以包括第一信息获取模块510、定位模块520、履行控制模块530、 第二信息获取模块540、筛选模块550和发送模块560。
第一信息获取模块510可以接收由服务请求设备生成的服务订单，该服务订单包括与服务请求设备相关联的标识符以及与商品有关的信息。在一些实施例中，服务订单可以是用户通过服务请求设备请求服务产生的订单，用户可以通过但不限于触屏点击、文字输入、语音输入、外接输入/输出设备等请求服务。在一些实施例中，第一信息获取模块510在接收服务订单时可以获取服务订单中包含的信息。服务订单中包含的信息可以包括与服务请求设备相关联的标识符、与商品有关的信息等。与服务请求设备相关联的标识符可以是任何用于唯一标识服务请求设备的信息。与商品有关的信息可以包括商品的种类、库存数量、品牌、价格、优惠信息、历史评价信息等。
定位模块520可以基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置。在一些实施例中，定位模块520可以基于与服务请求设备相关联的标识符，获取与服务请求设备相关联的图像。例如，服务请求设备可以是车辆内置的车载设备或者车辆上的用户使用的移动电话中的一种，则与服务请求设备相关联的标识符可以包括车辆的标识牌(例如，车牌号)，与服务请求设备相关联的图像可以包括车辆的标识牌的图像序列。在一些实施例中，基于与服务请求设备相关联的图像，定位模块520可以确定用于履行服务订单的履行设备的位置。例如，当采集的包含车辆标识牌的图像序列显示车辆已停止，定位模块520可以将车辆的停靠位置确定为履行服务订单的位置。在一些实施例中，定位模块520可以基于与服务请求设备相关联的标识符，获取与服务请求设备相关联的信息。所述与服务请求设备相关联的信息可以是用户根据实际需求或自身喜好选择或者输入的位置信息。定位模块520可以将与服务请求设备相关联的信息中的位置信息确定为履行服务订单的位置。在一些实施例中，定位模块520可以基于与服务请求设备相关联的标识符，向服务请求设备发送提示。服务请求设备响应于接收的提示，可以生成第二服务订单。定位模块520可以基于第二服务订单确定履行设备的位置。
履行控制模块530可以响应于确定服务请求设备将要到达履行设备的位置，向履行设备发布履行指令，该履行指令用于使履行设备履行服务请求设备请 求的商品。在一些实施例中，履行控制模块530可以实时获取服务请求设备的位置，并将获取的服务请求设备的实时位置与确定的履行服务订单的位置进行比较。当服务请求设备的实时位置与确定的履行服务订单的位置间距小于一定阈值时，履行控制模块530可以确定服务请求设备到达履行设备的位置。履行控制模块530可以向履行设备发布履行指令，由履行设备将服务请求设备请求的商品或服务交付给用户。
在一些实施例中，定位模块520可以包括位置获取子模块5201、订单处理子模块5202和定位子模块5203。
位置获取子模块5201可以在服务请求设备生成服务订单的时间点，获取服务请求设备的位置。服务请求设备生成服务订单时，服务请求设备的位置可以是在履行设备的服务范围内，也可以与服履行设备的服务范围有一定的距离。
订单处理子模块5202可以基于所述位置和与服务订单中的商品相匹配的库存，确定服务订单是否成立。在一些实施例中，订单处理子模块5202可以基于与服务请求设备相关联的位置，确定对应于同一件商品的多个服务请求设备的履行优先级。在一些实施例中，订单处理子模块5202可以计算履行设备履行服务订单的预估时间。所述预估时间可以是服务请求设备到达履行设备的服务范围的预估时间。订单处理子模块5202可以基于该预估时间以及服务请求设备生成服务订单的时间点，确定对应于同一件商品的多个服务请求设备的履行优先级。例如，生成服务订单的时间点早的服务请求设备履行优先级排名高，又或者，预估时间早的订单对应的服务请求设备的履行优先级排名高。在一些实施例中，订单处理子模块5202还可以基于服务请求设备的履行优先级和商品库存确定服务订单是否成立。例如，服务请求设备的履行优先级排名第5，商品库存数量为4件，则订单处理子模块5202可以确定该服务请求设备对应的服务订单不成立。
响应于基于所述位置和与服务订单中的商品相匹配的库存确定服务订单成立，定位子模块5203可以基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置。
第二信息获取模块540可以识别预定区域内的多个服务请求设备、预定区域内的交通状况、多个服务请求设备中的每一个的路线信息、与多个服务请求 设备中的每一个相关联的当前位置。在一些实施例中，预定区域可以是与履行设备相隔一定距离的区域。该预定区域可以包括履行设备的服务范围，也可以不包括履行设备的服务范围。在一些实施例中，第二信息获取模块540可以通过接口获取预定区域内的多个服务请求设备、预定区域内的交通状况、多个服务请求设备中的每一个的路线信息、与多个服务请求设备中的每一个相关联的当前位置等信息。
筛选模块550可以基于预定区域内的交通状况、多个服务请求设备中的每一个的路线信息、与多个服务请求设备中的每一个相关联的当前位置，从多个服务请求设备中确定目标服务请求设备。在一些实施例中，筛选模块550可以根据预定区域内的交通状况，筛选处于畅通或缓行路段的服务请求设备作为目标服务请求设备。在一些实施例中，筛选模块550可以根据与多个服务请求设备中的每一个相关联的当前位置以及路线信息，筛选顺路的服务请求设备作为目标服务请求设备。在一些实施例中，筛选模块550可以根据与多个服务请求设备中的每一个相关联的当前位置，确定履行服务订单的预估时间，并根据预估时间筛选能够提供商品或服务的服务请求设备作为目标服务请求设备。在一些实施例中，筛选模块550可以使用点击通过率(Click-Through-Rate，CTR)模型筛选确定目标服务请求设备。
发送模块560可以向目标服务请求设备发送与服务订单有关的信息。在一些实施例中，发送模块560可以获取与目标服务请求设备相关联的先前服务订单的历史信息或先前浏览信息的历史信息。所述先前服务订单的历史信息可以包括对应的服务请求设备购买商品的历史信息。所述先前浏览信息的历史信息可以包括对应的服务请求设备浏览商品的历史信息。发送模块560可以基于先前服务订单的历史信息或先前浏览信息的历史信息确定对应的服务请求设备感兴趣的商品信息，并确定该商品信息为与服务订单有关的信息。在一些实施例中，发送模块560还可以基于目标服务请求设备的行程信息、车辆行驶信息、天气信息等确定与服务订单有关的信息。在一些实施例中，目标服务请求设备可以是至少两个，发送模块560可以向目标服务请求设备中的每一个发送对应的与服务订单有关的信息。
应当注意的是，上述有关处理器112结构的描述仅仅是为了示例和说明，而不限定本说明书的适用范围。可以理解，对于本领域的技术人员来说，在了解该系统的原理后，可能在不背离这一原理的情况下，对各个模块进行任意组合，或者构成子系统与其他模块连接。例如，在一些实施例中，图5中披露的第一信息获取模块510、定位模块520、履行控制模块530、第二信息获取模块540、筛选模块550和发送模块560可以是一个系统中的不同模块，也可以是一个模块实现上述的两个或两个以上模块的功能。又例如，处理器112中各个模块可以共用一个存储模块，各个模块也可以分别具有各自的存储模块。诸如此类的变形，均在本说明书的保护范围之内。
图6是根据本说明书的一些实施例所示的示例性电子设备的示意图。电子设备600可以包括处理器601、存储器602和总线603。存储器602可以存储可供处理器601执行的指令集，当电子设备运行时，处理器601与存储器602之间可以通过总线603通信。
当执行所述指令集时，处理器601可以用于接收由服务请求设备生成的服务订单，所述服务订单可以包括与服务请求设备相关联的标识符以及与商品有关的信息。处理器601还可以用于基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置，以及响应于确定服务请求设备将要到达履行设备的位置，向履行设备发布履行指令。所述履行指令可以用于使履行设备履行服务请求设备请求的商品。
在一些实施例中，基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置时，处理器601可以基于与服务请求设备相关联的标识符，获取与服务请求设备相关联的图像，以及基于与服务请求设备相关联的图像，确定用于履行服务订单的履行设备的位置。
在一些实施例中，服务请求设备可以是车辆内置的车载设备或者车辆上的用户使用的移动电话中的一种，则与服务请求设备相关联的标识符可以包括车辆的标识牌，与服务请求设备相关联的图像可以包括车辆的标识牌的图像序列。
在一些实施例中，基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置时，处理器601可以基于与服务请求设备相关联的标 识符，向服务请求设备发送语音提示，从服务请求设备接收响应于语音提示生成的第二服务订单，以及基于第二服务订单，确定用于履行服务订单的履行设备的位置。
在一些实施例中，基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置时，处理器601可以在服务请求设备生成服务订单的第一时间点获取服务请求设备的第二位置，基于第二位置和与服务订单中的商品相匹配的库存确定服务订单是否成立，以及响应于基于第二位置和与服务订单中的商品相匹配的库存确定服务订单成立，基于与服务请求设备相关联的标识符，确定用于履行服务订单的履行设备的位置。
在一些实施例中，基于第二位置和与服务订单中的商品相匹配的库存，确定服务订单是否成立时，处理器601可以用于基于与服务请求设备相关联的位置，确定履行商品的履行优先级，以及基于履行优先级和库存，确定服务订单是否成立。
在一些实施例中，基于与服务请求设备相关联的位置，确定履行商品的履行优先级，处理器601可以用于计算履行设备履行服务订单的预估时间，以及基于履行设备履行服务订单的预估时间和服务请求设备生成服务订单的第一时间点，确定履行商品的履行优先级。
在一些实施例中，响应于确定服务请求设备将要到达履行设备的位置，向履行设备发布履行指令，履行指令用于使履行设备履行服务请求设备请求的商品，处理器601可以用于响应于确定服务请求设备到达履行设备的位置，基于履行优先级向履行设备发布履行指令。
在一些实施例中，处理器601进一步用于识别预定区域内的多个服务请求设备、预定区域内的交通状况、多个服务请求设备中的每一个的路线信息、与多个服务请求设备中的每一个相关联的当前位置；基于预定区域内的交通状况、多个服务请求设备中的每一个的路线信息、与多个服务请求设备中的每一个相关联的当前位置，从多个服务请求设备中确定目标服务请求设备；以及向目标服务请求设备发送与服务订单有关的信息。
在一些实施例中，向目标服务请求设备发送与服务订单有关的信息时，处理器601用于获取与目标服务请求设备相关联的先前服务订单的历史或先前浏览信息的历史，基于与目标服务请求设备相关联的先前服务订单的历史或先前浏览信息的历史，确定与服务订单有关的信息，以及向目标服务请求设备发送确定的与服务订单有关的信息。
本申请实施例还提供了一种非暂时性机器可读存储介质，该计算机可读存储介质上存储有指令，该指令被处理器访问时，使处理器执行上述任一实施例中描述的订单履行方法的步骤。
上文已对基本概念做了描述，显然，对于本领域技术人员来说，上述详细披露仅仅作为示例，而并不构成对本说明书的限定。虽然此处并没有明确说明，本领域技术人员可能会对本说明书进行各种修改、改进和修正。该类修改、改进和修正在本说明书中被建议，所以该类修改、改进、修正仍属于本说明书示范实施例的精神和范围。
同时，本说明书使用了特定词语来描述本说明书的实施例。如“一个实施例”、“一实施例”、和/或“一些实施例”意指与本说明书至少一个实施例相关的某一特征、结构或特点。因此，应强调并注意的是，本说明书中在不同位置两次或多次提及的“一实施例”或“一个实施例”或“一个替代性实施例”并不一定是指同一实施例。此外，本说明书的一个或多个实施例中的某些特征、结构或特点可以进行适当的组合。
此外，本领域技术人员可以理解，本说明书的各方面可以通过若干具有可专利性的种类或情况进行说明和描述，包括任何新的和有用的工序、机器、产品或物质的组合，或对他们的任何新的和有用的改进。相应地，本说明书的各个方面可以完全由硬件执行、可以完全由软件(包括固件、常驻软件、微码等)执行、也可以由硬件和软件组合执行。以上硬件或软件均可被称为“数据块”、“模块”、“引擎”、“单元”、“组件”或“系统”。此外，本说明书的各方面可能表现为位于一个或多个计算机可读介质中的计算机产品，该产品包括计算机可读程序编码。
计算机存储介质可能包含一个内含有计算机程序编码的传播数据信号， 例如在基带上或作为载波的一部分。该传播信号可能有多种表现形式，包括电磁形式、光形式等，或合适的组合形式。计算机存储介质可以是除计算机可读存储介质之外的任何计算机可读介质，该介质可以通过连接至一个指令执行系统、装置或设备以实现通讯、传播或传输供使用的程序。位于计算机存储介质上的程序编码可以通过任何合适的介质进行传播，包括无线电、电缆、光纤电缆、RF、或类似介质，或任何上述介质的组合。
本说明书各部分操作所需的计算机程序编码可以用任意一种或多种程序语言编写，包括面向对象编程语言如Java、Scala、Smalltalk、Eiffel、JADE、Emerald、C++、C#、VB.NET、Python等，常规程序化编程语言如C语言、Visual Basic、Fortran2003、Perl、COBOL2002、PHP、ABAP，动态编程语言如Python、Ruby和Groovy，或其他编程语言等。该程序编码可以完全在用户计算机上运行、或作为独立的软件包在用户计算机上运行、或部分在用户计算机上运行部分在远程计算机运行、或完全在远程计算机或处理设备上运行。在后种情况下，远程计算机可以通过任何网络形式与用户计算机连接，比如局域网(LAN)或广域网(WAN)，或连接至外部计算机(例如通过因特网)，或在云计算环境中，或作为服务使用如软件即服务(SaaS)。
此外，除非权利要求中明确说明，本说明书所述处理元素和序列的顺序、数字字母的使用、或其他名称的使用，并非用于限定本说明书流程和方法的顺序。尽管上述披露中通过各种示例讨论了一些目前认为有用的发明实施例，但应当理解的是，该类细节仅起到说明的目的，附加的权利要求并不仅限于披露的实施例，相反，权利要求旨在覆盖所有符合本说明书实施例实质和范围的修正和等价组合。例如，虽然以上所描述的系统组件可以通过硬件设备实现，但是也可以只通过软件的解决方案得以实现，如在现有的处理设备或移动设备上安装所描述的系统。
同理，应当注意的是，为了简化本说明书披露的表述，从而帮助对一个或多个发明实施例的理解，前文对本说明书实施例的描述中，有时会将多种特征归并至一个实施例、附图或对其的描述中。但是，这种披露方法并不意味着本说明书对象所需要的特征比权利要求中提及的特征多。实际上，实施例的特征要少于上述披露的单个实施例的全部特征。
针对本说明书引用的每个专利、专利申请、专利申请公开物和其他材料，如文章、书籍、说明书、出版物、文档等，特此将其全部内容并入本说明书作为参考。与本说明书内容不一致或产生冲突的申请历史文件除外，对本说明书权利要求最广范围有限制的文件(当前或之后附加于本说明书中的)也除外。需要说明的是，如果本说明书附属材料中的描述、定义、和/或术语的使用与本说明书所述内容有不一致或冲突的地方，以本说明书的描述、定义和/或术语的使用为准。
最后，应当理解的是，本说明书中所述实施例仅用以说明本说明书实施例的原则。其他的变形也可能属于本说明书的范围。因此，作为示例而非限制，本说明书实施例的替代配置可视为与本说明书的教导一致。相应地，本说明书的实施例不仅限于本说明书明确介绍和描述的实施例。

Claims (21)

  1. 一种系统，用于履行由服务请求设备生成的服务订单，包括：
    存储介质，用于存储指令集；以及
    处理器，所述处理器与所述存储介质通信连接，当执行所述指令集时，所述处理器用于：
    接收由服务请求设备生成的服务订单，所述服务订单包括与所述服务请求设备相关联的标识符以及与商品有关的信息；
    基于所述与所述服务请求设备相关联的标识符，确定用于履行所述服务订单的履行设备的位置；以及
    响应于确定所述服务请求设备将要到达所述履行设备的位置，向所述履行设备发布履行指令，所述履行指令用于使所述履行设备履行所述服务请求设备请求的商品。
  2. 根据权利要求1所述的系统，其特征在于，基于所述与所述服务请求设备相关联的标识符，确定用于履行所述服务订单的履行设备的位置，所述处理器用于：
    基于所述与所述服务请求设备相关联的标识符，获取与所述服务请求设备相关联的图像；以及
    基于所述与所述服务请求设备相关联的图像，确定所述用于履行所述服务订单的履行设备的位置。
  3. 根据权利要求2所述的系统，其特征在于，所述服务请求设备是车辆内置的车载设备或者车辆上的用户使用的移动电话，其中，所述与所述服务请求设备相关联的标识符包括车辆的标识牌，以及所述与所述服务请求设备相关联的图像包括车辆的标识牌的图像序列。
  4. 根据权利要求1-3所述的系统，其特征在于，基于所述与所述服务请求设备相关联的标识符，确定用于履行所述服务订单的履行设备的位置，所述处理器进一步用于：
    基于所述与所述服务请求设备相关联的标识符，向所述服务请求设备发 送语音提示；
    从所述服务请求设备接收响应于所述语音提示生成的第二服务订单；以及
    基于所述第二服务订单，确定所述用于履行所述服务订单的履行设备的位置。
  5. 根据权利要求1-4所述的系统，其特征在于，基于所述与所述服务请求设备相关联的标识符，确定用于履行所述服务订单的履行设备的位置，所述处理器进一步用于：
    在所述服务请求设备生成所述服务订单的第一时间点，获取所述服务请求设备的第二位置；
    基于所述第二位置和与所述服务订单中的商品相匹配的库存，确定所述服务订单是否成立；以及
    响应于基于所述第二位置和所述与服务订单中的商品相匹配的库存确定所述服务订单成立，基于所述与所述服务请求设备相关联的标识符，确定用于履行所述服务订单的履行设备的位置。
  6. 根据权利要求5所述的系统，其特征在于，基于所述第二位置和与所述服务订单中的商品相匹配的库存，确定所述服务订单是否成立，所述处理器用于：
    基于所述与所述服务请求设备相关联的位置，确定履行所述商品的履行优先级；以及
    基于所述履行优先级和所述库存，确定所述服务订单是否成立。
  7. 根据权利要求6所述的系统，其特征在于，基于所述与所述服务请求设备相关联的位置，确定履行所述商品的履行优先级，所述处理器用于：
    计算所述履行设备履行所述服务订单的预估时间；以及
    基于所述履行设备履行所述服务订单的所述预估时间和所述服务请求设备生成所述服务订单的所述第一时间点，确定履行所述商品的履行优先级。
  8. 根据权利要求6或7所述的系统，其特征在于，响应于确定所述服务请求设备将要到达所述履行设备的位置，向所述履行设备发布履行指令，所述履行指令用于使所述履行设备履行所述服务请求设备请求的商品，所述处理器进一步用于：
    响应于确定所述服务请求设备到达所述履行设备的位置，基于所述履行优先级向所述履行设备发布所述履行指令。
  9. 根据权利要求1所述的系统，其特征在于，所述处理器进一步用于：
    识别预定区域内的多个服务请求设备、预定区域内的交通状况、所述多个服务请求设备中的每一个的路线信息、与所述多个服务请求设备中的每一个相关联的当前位置；
    基于所述预定区域内的交通状况、所述多个服务请求设备中的每一个的路线信息、与所述多个服务请求设备中的每一个相关联的当前位置，从所述多个服务请求设备中确定目标服务请求设备；以及
    向所述目标服务请求设备发送与所述服务订单有关的信息。
  10. 根据权利要求9所述的系统，其特征在于，向所述目标服务请求设备发送与所述服务订单有关的信息，所述处理器用于：
    获取与所述目标服务请求设备相关联的先前服务订单的历史或先前浏览信息的历史；
    基于与所述目标服务请求设备相关联的先前服务订单的历史或先前浏览信息的历史，确定与所述服务订单有关的信息；以及
    向所述目标服务请求设备发送所述确定的与所述服务订单有关的信息。
  11. 一种方法，用于履行由服务请求设备生成的服务订单，包括：
    接收由服务请求设备生成的服务订单，所述服务订单包括与所述服务请求设备相关联的标识符以及与商品有关的信息；
    基于所述与所述服务请求设备相关联的标识符，确定用于履行所述服务 订单的履行设备的位置；以及
    响应于确定所述服务请求设备将要到达所述履行设备的位置，向所述履行设备发布履行指令，所述履行指令用于使所述履行设备履行所述服务请求设备请求的商品。
  12. 根据权利要求11所述的方法，其特征在于，基于所述与所述服务请求设备相关联的标识符，确定用于履行所述服务订单的履行设备的位置，包括：
    基于所述与所述服务请求设备相关联的标识符，获取与所述服务请求设备相关联的图像；以及
    基于所述与所述服务请求设备相关联的图像，确定所述用于履行所述服务订单的履行设备的位置。
  13. 根据权利要求12所述的方法，其特征在于，所述服务请求设备是车辆内置的车载设备或者车辆上的用户使用的移动电话，其中，所述与所述服务请求设备相关联的标识符包括车辆的标识牌，以及所述与所述服务请求设备相关联的图像包括车辆的标识牌的图像序列。
  14. 根据权利要求11-13所述的方法，其特征在于，基于所述与所述服务请求设备相关联的标识符，确定用于履行所述服务订单的履行设备的位置，还包括：
    基于所述与所述服务请求设备相关联的标识符，向所述服务请求设备发送语音提示；
    从所述服务请求设备接收响应于所述语音提示生成的第二服务订单；以及
    基于所述第二服务订单，确定所述用于履行所述服务订单的履行设备的位置。
  15. 根据权利要求11-14所述的方法，其特征在于，基于所述与所述服 务请求设备相关联的标识符，确定用于履行所述服务订单的履行设备的位置，还包括：
    在所述服务请求设备生成所述服务订单的第一时间点，获取所述服务请求设备的第二位置；
    基于所述第二位置和与所述服务订单中的商品相匹配的库存，确定所述服务订单是否成立；以及
    响应于基于所述第二位置和所述与服务订单中的商品相匹配的库存确定所述服务订单成立，基于所述与所述服务请求设备相关联的标识符，确定用于履行所述服务订单的履行设备的位置。
  16. 根据权利要求15所述的方法，其特征在于，基于所述第二位置和与所述服务订单中的商品相匹配的库存，确定所述服务订单是否成立，包括：
    基于所述与所述服务请求设备相关联的位置，确定履行所述商品的履行优先级；以及
    基于所述履行优先级和所述库存，确定所述服务订单是否成立。
  17. 根据权利要求16所述的方法，其特征在于，基于所述与所述服务请求设备相关联的位置，确定履行所述商品的履行优先级，包括：
    计算所述履行设备履行所述服务订单的预估时间；以及
    基于所述履行设备履行所述服务订单的所述预估时间和所述服务请求设备生成所述服务订单的所述第一时间点，确定履行所述商品的履行优先级。
  18. 根据权利要求16或17所述的方法，其特征在于，响应于确定所述服务请求设备将要到达所述履行设备的位置，向所述履行设备发布履行指令，所述履行指令用于使所述履行设备履行所述服务请求设备请求的商品，还包括：
    响应于确定所述服务请求设备到达所述履行设备的位置，基于所述履行优先级向所述履行设备发布所述履行指令。
  19. 根据权利要求11所述的方法，其特征在于，还包括：
    识别预定区域内的多个服务请求设备、预定区域内的交通状况、所述多个服务请求设备中的每一个的路线信息、与所述多个服务请求设备中的每一个相关联的当前位置；
    基于所述预定区域内的交通状况、所述多个服务请求设备中的每一个的路线信息、与所述多个服务请求设备中的每一个相关联的当前位置，从所述多个服务请求设备中确定目标服务请求设备；以及
    向所述目标服务请求设备发送与所述服务订单有关的信息。
  20. 根据权利要求19所述的方法，其特征在于，向所述目标服务请求设备发送与所述服务订单有关的信息，包括：
    获取与所述目标服务请求设备相关联的先前服务订单的历史或先前浏览信息的历史；
    基于与所述目标服务请求设备相关联的先前服务订单的历史或先前浏览信息的历史，确定与所述服务订单有关的信息；以及
    向所述目标服务请求设备发送所述确定的与所述服务订单有关的信息。
  21. 一种非暂时性机器可读存储介质包括指令，所述指令在由订单履行设备的至少一个处理器访问时，使所述至少一个处理器：
    接收由服务请求设备生成的服务订单，所述服务订单包括与所述服务请求设备相关联的标识符以及与商品有关的信息；
    基于所述与所述服务请求设备相关联的标识符，确定用于履行所述服务订单的履行设备的位置；以及
    响应于确定所述服务请求设备将要到达所述履行设备的位置，向所述履行设备发布履行指令，所述履行指令用于使所述履行设备履行所述服务请求设备请求的商品。
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