WO2020174260A1 - Possibilité de permettre à un client d'utiliser un dispositif informatique de client pour acheter sur une plateforme de commerce électronique - Google Patents

Possibilité de permettre à un client d'utiliser un dispositif informatique de client pour acheter sur une plateforme de commerce électronique Download PDF

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Publication number
WO2020174260A1
WO2020174260A1 PCT/IB2019/051554 IB2019051554W WO2020174260A1 WO 2020174260 A1 WO2020174260 A1 WO 2020174260A1 IB 2019051554 W IB2019051554 W IB 2019051554W WO 2020174260 A1 WO2020174260 A1 WO 2020174260A1
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WIPO (PCT)
Prior art keywords
customer
computing device
grocer
orders
delivery
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Application number
PCT/IB2019/051554
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English (en)
Inventor
Vivian RAMIREZ
JR. David DAVIS
William Yuen
Original Assignee
Ramirez Vivian
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Ramirez Vivian filed Critical Ramirez Vivian
Priority to PCT/IB2019/051554 priority Critical patent/WO2020174260A1/fr
Publication of WO2020174260A1 publication Critical patent/WO2020174260A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]

Definitions

  • This invention relates generally to the field of electronic commerce or“e-commerce” for brevity and more particularly, to implementations which enable a customer to utilize a customer computing device to shop in an electronic commerce platform.
  • Implementations for enabling a customer to utilize a customer computing device to shop in an electronic commerce platform are disclosed.
  • the electronic commerce platform is programmably configured and arranged to generate and process a purchase transaction request message including data indicative of attributes of a plurality of selectable items associated with a plurality of merchant stores distantly and independently situated relative to at least one physical establishment, a plurality of selectable delivery services, a selected delivery service, a delivery service notification, a purchase order, a delivery notification, and payment details.
  • the electronic commerce platform is in operative communication with the customer, driver, grocer, dispatcher, and collector computing devices via a data communication network for transmitting to the same computing devices notifications arising from a processed purchase order based on customer preferred attributes and customer selected delivery service.
  • the e- commerce platform stores in a storage unit thereof the data indicative of the processed purchase order. The stored purchase order information are retrievable from this storage unit for future use.
  • one or more aspects of the invention have electronic monitoring system and built-in call and text features that allow a customer to monitor the status of his orders within the comforts of his home and communicate directly with any of the grocers, dispatchers and/or drivers for changes, for requests, or for follow-ups.
  • the opportunity for errors and customer dissatisfaction is significantly reduced with these features and quality control is maintained at every stage of the process.
  • the herein disclosed implementations make online shopping very simple by allowing the customer to store shopping lists for future use. A returning customer with a long shopping list will no longer have to go through each merchant store one by one and select the items one by one. The customer simply needs to pull up the saved“swag list” containing the stored purchase order information and online shopping becomes a breeze.
  • FIG. 1 is an overall schematic block diagram of an exemplary implementation provided for enabling a customer to utilize a customer computing device to shop in an electronic commerce platform in accordance with the principles of the invention.
  • FIG. 2 is a chart identifying the players that operate within the herein disclosed implementations and the general process by which orders are placed, physically bagged, collected and delivered in accordance with implementations of the invention.
  • FIG. 3 is a chart identifying the steps and responsibilities of the customer in relation to a process for registering a new account in accordance with implementations of the invention.
  • FIG. 4 is a chart illustrating how an order can be placed within the herein disclosed e- commerce platform by creating a new order list in accordance with implementations of the invention.
  • FIG. 5 is a chart illustrating how a customer can create a swag list within the disclosed e-commerce platform in accordance with implementations of the invention.
  • FIG. 6 is a chart illustrating how a customer can place an order by recycling an existing swag list within the herein disclosed e-commerce platform in accordance with implementations of the invention.
  • FIG. 7 illustrates a flowchart of a process by which a customer can select a delivery service and how a driver is notified using the-herein disclosed e-commerce platform in accordance with implementations of the invention.
  • FIG. 8 illustrates a flowchart of a process by which the disclosed e-commerce platform is able to provide a two (2) hour driver search service in accordance with implementations of the invention.
  • FIG. 9 illustrates a flowchart of a process by which a customer’s selected payment method is authorized in the herein disclosed e-commerce platform in accordance with implementations of the invention.
  • FIG. 10 illustrates a flowchart of a process by which a grocer is able to receive, assemble and dispatch an order of a customer ordering from a merchant store located in a mall using the herein disclosed e-commerce platform in accordance with implementations of the invention.
  • FIG. 1 1 illustrates a flowchart of a process by which a grocer is able to receive, assemble and dispatch an order of a customer ordering from a merchant store located outside a mall using the herein disclosed e-commerce platform in accordance with implementations of the invention.
  • FIG. 12 illustrates a flowchart of the process by which a driver collects the orders from a mall or a merchant store located outside a mall and delivers the orders to the customer using the herein disclosed e-commerce platform in accordance with implementations of the invention.
  • FIG. 13 illustrates a flowchart of the process by which a customer receives the orders and payment is collected using the herein disclosed e-commerce platform in accordance with implementations of the invention.
  • FIG. 14 illustrates a flowchart of the process by which a customer is able to give feedback on services received and reward the parties involved using the herein disclosed e-commerce platform in accordance with implementations of the invention.
  • implementations of the present invention include an electronic commerce or“e-commerce” platform 02 that contains various databases required to operate the ordering arrangements.
  • the e-commerce platform 02 includes the catalog database 03, the products database 04, the malls database 05, the stores database 06, the delivery companies database 07, the customers database 08, the payment gateway database 09, and the notifications database 10. It is to be understood that the terms“electronic commerce” and“e-commerce” may be interchangeably used in any part of the present disclosure.
  • the e-commerce platform 02 includes an application server computer that runs any of a web-based electronic commerce application and a mobile-based electronic commerce application.
  • Each of web-based and mobile-based applications may be accessible to, and may run or execute on, any one of a customer computing device 16 that can be operated by the customer 15, a grocer computing device 28 that can be operated by the grocer 20 and/or the merchant 18, the driver computing device 23-A that can be operated by the driver 22, a dispatcher computing device 25-A that can be operated by the dispatcher 24, and the collector computing device 25-A that can be operated by the collector 24 via the data communication network 26 in accordance with one or more implementations of the present invention and consistent with the present disclosure.
  • any of the web-based and mobile-based e-commerce applications is configured to provide access to one or more customer services as a customer application 17.
  • Any of the web-based and mobile-based e-commerce applications is configured to provide access to at least one of one or more grocer services as a grocer application 20- A, 20-B, one or more driver services as a driver application 23, one or more dispatcher services as a dispatcher application 25, and one or more collector services as a collector application 25.
  • the terms“application,”“applications,”“app,” and “apps” may be interchangeably used in any part of the present disclosure.
  • dispatcher 24 and collector 24 may be the same or different entities; hence, the dispatcher computing device 25-A and the collector computing device 25-A may also be the same or different computing devices. The same logic may apply to the dispatcher and collector applications 25.
  • the catalog database 03 is subdivided into different product categories, containing the names of each category, slug of each category, category image, parent category number, products assigned to each category and store ID of the store where these items can be found.
  • the products database 04 holds information on the names of each product, their slug, SKU (stock keeping unit), long and short descriptions, perishable state, store ID of the store where the item can be found, status (active/pending/pulled-out), price, weight (if available), Value Added Tax (VAT) amount, discounted price (if on sale), barcode, stock amount, and the date of record, modification and/or date of deletion.
  • the mall database 05 is utilized to store data relating to each of the malls which may be examples of physical establishments as disclosed herein, including the name of the mall, filename, address, contact name, telephone number, e-mail address, logo, banner, primary color and accent color of each of the malls.
  • the stores database 06 stores information on the names of the stores, the malls where they are located, addresses, filenames, contact names, telephone numbers, e-mail addresses, logos, banners, primary colors and accent colors of the stores.
  • the delivery companies database 07 is composed of the different transport companies to be utilized for the delivery of the orders to the customers 15. It contains the names of the transport companies, the addresses, filenames, contact names, telephone numbers, emails, logos, banners, primary colors and accent colors.
  • the customers database 08 is a table of names, billing addresses, delivery addresses, phone numbers and mobile numbers, e-mail addresses, payment methods (e.g., name on card, user ID, encrypted card number with the last 4 digits in plain text, expiration date, card verification status (CVV), and status-whether active or blocked), encrypted passwords of the customers 15, and the customers’ 15 saved swag lists (which may be referred to as“shopping lists”) 14.
  • Payment gateway database 09 contains information on the names, addresses, filenames, contact names, telephone numbers, e-mail addresses, logos, banners, primary colors and accent colors of the different payment gateway companies, while the notifications database 10 contains all notifications templates and their variables for the different issues that may be encountered by the customer 15 or store while transacting using the herein disclosed processes, methods, systems, routines, and computers, consistent with one or more implementations of the present invention.
  • the orders table 11 will store information on the order ID, driver’s ID, grocer’s ID, customer’s ID, date and time order was created, updated or deleted and notes made by either the grocer 20 or the customer 15.
  • the order’s table 11 will link directly to the products per order table 12, where all the products ordered, their quantities and products’ IDs will be listed. It will also link to the payments table 13 where the payment gateway transaction ID will be listed and the amount plus tax (if and when applicable) of the purchases or purchase orders.
  • the method aspect of the present invention further comprises presenting, by the e-commerce platform 02, on the display unit of the customer computing device 16 status information associated with the processed purchase order.
  • the status information may refer to status concerning whether orders are approved or declined. It is to be understood that the terms“e-commerce platform” may alternatively be referred to as“e-commerce shopping system” without departing from the scope of the present invention as claimed.
  • the customer 15 must either have a smart-phone/iPhone or computer or any customer computing device 16 of similar structure to access tfe e-commerce platform 02 via the data communication network 26.
  • the e-commerce platform 02 can be accessed by connecting to the data communication network 26 and/or by either downloading or visiting the customer app 17 on the customer computing device 16.
  • the e-commerce platform 02 itself may be stored in a GoDaddy-owned data center and may have a MySQL database. It is protected by a firewall and security measures as well. Also connected to the e-commerce platform 02 are the merchant store’s 18 apps and software, including the merchant inventory databank 19, grocer app 20-A for merchant stores 18 located inside malls, and the grocer app 20-B for merchant stores 18 located outside malls.
  • the driver app 23 provided to the delivery company 21 and/or driver 22, the dispatcher app 25 and the collector app 25 may also connect to the e-commerce platform 02 via the Internet 26. It is to be understood and appreciated that the merchant stores 18 inside and the outside the mall may be provided with access to and control of features which are integrated in the grocer app 20- A, 20-B.
  • the e-commerce platform 02 may be a server or a server computer or a cluster of server computers operative to provide one or more operating system-level applications that can be called, retrieved, accessed, or downloaded using the customer, the grocer, the delivery company/driver, the dispatcher, and the collector computing devices 16, 28, 23- A, 25-A in response to an activity request such as an access request or data entry request initiated via the data communication network 26 by the customer 15, the merchant 18 or grocer 20, the delivery company/driver 21, 22, and the dispatcher and/or collector 24, respectively.
  • the e-commerce platform 02 is programmably configured and arranged to generate and process a purchase transaction request message.
  • the data communication network 26 such as the Internet is established between the customer computing device 16 and the electronic commerce platform 02. It is to be understood that the terms“data communication network” and“Internet” may be interchangeably throughout this disclosure.
  • the purchase transaction request message may include data which are indicative of: (i) attributes of a plurality of selectable items such as products or services which are offered by the plurality of merchant stores 18 and/or a plurality of grocer stores 20, a plurality of selectable delivery services, a selected delivery service, a delivery service notification, a purchase order, a delivery notification, and payment details.
  • the purchase transaction request message may be used in utilizing various well-known e-commerce services. It is to be understood and appreciated that the terms “merchant” and “merchant store” may be interchangeably used herein. The same logic applies to the terms“grocer” and“grocer store.”
  • the plurality of merchant stores 18 or the plurality of grocer stores 20 may be distantly and independently situated relative to at least one physical establishment such as a shopping mall.
  • the merchant stores 18 and/or the grocer stores 20 may be physically located inside and/or outside of the shopping mall building, a shopping center building, a grocery store building, a restaurant building, a department store building, a boutique store building, a kiosk structure, a mobile store structure, and the like.
  • the first step of the method aspect of the present invention is characterized by receiving, by the e-commerce platform 02 from the customer computing device 16, customer preferred attributes from the attributes of the plurality of selectable items.
  • the second step of the method aspect of the present invention is characterized by presenting, by the e-commerce platform 02, on a display unit of the customer computing device 16 the plurality of selectable delivery services associated with the received customer preferred attributes.
  • the third step of the method aspect of the present invention is characterized by receiving, by the e-commerce platform 02 from the customer computing device 16, the selected delivery service from the plurality of selectable delivery services.
  • the fourth step of the method aspect of the present invention is characterized by transmitting, by the e-commerce platform 02, to the driver computing device 23-A the delivery service notification associated with the selected delivery service.
  • the driver computing device 23-A is in operative communication with the e-commerce platform 02 via the data communication network 26.
  • the fifth step of the method aspect of the present invention is characterized by processing, by the e-commerce platform 02, the purchase order based on the received customer preferred attributes and as well as the received selected delivery service.
  • the sixth step of the method aspect of the present invention is characterized by transmitting, by the e-commerce platform 02, to at least one of the customer computing device 16, the driver computing device 23- A, the grocer computing device 28, the dispatcher computing device 25- A, and the collector computing device 25-A a delivery notification based on the processed purchase order.
  • the grocer, dispatcher, and collector computing devices 28, 25-A, 25-A are in operative communication with the e-commerce platform 02 via the data communication network 26.
  • the seventh step of the method aspect of the present invention is characterized by processing, by the e-commerce platform 02, the payment details corresponding to the transaction request message.
  • the method aspect of the present invention further comprises the eighth the step of storing, by the e-commerce platform 02 in the storage unit thereof, the data which are indicative of the processed purchase order.
  • FIG. 2 illustrates schematically the players and the general process by which orders are placed, physically bagged, collected and delivered.
  • the customer 15 lodges on the smart-phone/iPhone or computer 16 to the Internet 26 to connect the customer app 17 to the e-commerce platform 02.
  • the smart-phone/iPhone or computer 16 of the customer 15 can be located anywhere. There are no geographic limitations as to where e-commerce shopping system 02 can be utilized to place an order; the only requirement is that there should be an existing stable Internet 26 connection in the location where the system is lodged.
  • Process 1 as illustrated in FIG. 2 characterizing registering for a new account (as illustrated in greater details in FIG. 3):
  • the customer 15 In order for a customer 15 to place an order within the e-commerce shopping system 02, the customer 15 must first register an account within the system 02 by completing the online registration form.
  • the customer s 15 personal information, delivery address, billing information and log-in details are required at this process in order to verify the identity of the account holders and the legal capacity to purchase goods.
  • Process 2 as illustrated in FIG. 2 characterizing placing of orders (as illustrated in greater details in FIGS. 4 to 6): After completing the initial registration, customer 15 is logged in to the system 02 to place his/her orders. There are two ways by which a customer 15 is able to place an order: (a) by creating a new order list (as illustrated in greater details in FIG. 4); or (b) by selecting an existing order list from the swag list 14 (as illustrated in greater details in FIG. 6). A swag list 14 is created when a customer 15 opts to save his new order list for future re-use (as illustrated in greater details in FIG. 5). Its purpose is to aid customers 15 who shop for the same items regularly. By saving a new order list in the swag list 14, the customers 15 saves time recreating his orders each time he shops utilizing the e-commerce shopping system
  • Process 3 as illustrated in FIG. 2 characterizing selecting a delivery service and driver confirmation (as illustrated in greater details in FIGS. 7 to 8):
  • the customer app 17 will pull up a list of delivery companies 21 and their various delivery services with their corresponding price lists and additional charges if any.
  • the customer 15 selects the delivery company 21 and the corresponding delivery service, and the system will search for an available driver 22 nearby using a Global Positioning System (GPS) service.
  • GPS Global Positioning System
  • the driver app 23 are notified and then the driver 22 can either accept the delivery task or decline it. If the driver 22 accepts the task, the customer app 17 will be notified and the customer’s 15 payment method is verified/authorized in order for the transaction to be fulfilled later.
  • Process 4 as illustrated in FIG. 2 characterizing payment authorization (as illustrated in greater details in FIG. 9):
  • the system 02 sends to its payment gateway the authorization to verify the availability of funds in the customer’s 15 chosen payment method. Once the card is verified to be sufficient enough to pay for the transactions, the customer’s 15 orders are sent to the merchant stores 18 and dispatcher/collector 24 (if applicable) through their respective computing devices for fulfillment.
  • Process 5 as illustrated in FIG. 2 characterizing orders which are forwarded to the selected merchant store (as illustrated in greater details in FIG. 10): After the customer’s 15 chosen payment method is verified, the system 02 automatically transmits the customer’s 15 orders to the selected merchant store/s 18. It is to be understood and appreciated that the merchant 18 and the grocer 20 may be the same or different entities, that the merchant 18 may be getting items for sale from the grocer 20, and that the grocer 20 may offering items for sale independently of the merchant 18. Customer 15 can place his/her orders from a single merchant store 18 outside the mall or various merchant stores 18 inside a mall. The e- commerce shopping system 02 gives the customer 15 the capability to shop in different merchant stores 18 located in a single mall at one go without extra delivery charge.
  • Process 5-A as illustrated in FIG. 2 characterizing orders which are sent to merchant store/s 18 located in one mall (as illustrated in greater details in FIG. 11):
  • the customer 15 is given the opportunity to shop in as many different merchant stores as there are located inside that one particular mall the customer 15 selected.
  • Process 5-A.1 as illustrated in FIG. 2 characterizing assembling of the orders:
  • the different grocers 20 of each of the merchant stores 18 which are selected receive the list of orders assigned to each of them.
  • the grocer 20 from or associated with each of those merchant stores 18 then bags the items and when the orders have been completely assembled, the items/bags are checked and approved for release by the manager/supervisor/grocer-in-charge.
  • Process 5-A.2 as illustrated in FIG. 2 characterizing collection of the orders by dispatcher/collector:
  • the assigned dispatcher/collector 24 is notified through his/her dispatcher app 25 or collector app 25 that the items are ready for pickup and delivery. The items are then collected by the dispatcher 24 and brought to the dispatch area for release to the driver 22.
  • Process 5-A.3 as illustrated in FIG. 2 characterizing orders which are delivered to the dispatcher area:
  • the orders collected by the dispatcher/collector 24 are then brought to the dispatcher area where the driver 22 is assigned to pick them up.
  • the driver 22 is notified through the driver app 23 that orders are complete and ready for pick up.
  • Process 5-B as illustrated in FIG. 2 characterizing orders which are sent to merchant store 18 located outside a mall:
  • the customer 15 may select any of the items listed in that store. There is no limit to the number of items the customer 15 can buy from the store he/she chooses to shop in.
  • the customer’s 15 shopping is limited to that single merchant store 18 he has chosen. If the customer’s 15 wishes to shop in another store 18, he/she would have to start a new transaction and delivery charges for the new transaction may be billed separately.
  • Process 5-B.1 as illustrated in FIG. 2 characterizing assembling of the orders: When orders are made to merchant store 18 located outside a mall, the list of orders is received by grocer app 20-B assigned to that merchant store 18. The grocer 20 from the merchant store 18 then bags the items and assembles the orders. When the orders have been completely assembled, the items/bags are checked and approved for release by the manager/supervisor/grocer-in-charge.
  • Process 5-B.2 as illustrated in FIG. 2 characterizing collection of the orders by the driver 22: When the grocer 20 has completely assembled the orders and the items have been checked by the manager/supervi sor/grocer-in-charge, the driver 22 is notified that orders are complete and ready for pick up.
  • Process 6 as illustrated in FIG. 2 characterizing items which are received by driver 22 (as illustrated in greater details in FIG. 12):
  • Driver 22 is notified through the driver app 23 that the orders are ready for delivery.
  • Driver 22 physically receives orders either directly from the merchant store 18 located outside the mall or from the dispatcher 24 if the orders were made to merchant stores 18 located inside a mall.
  • the driver 22 then proceeds to deliver the orders to customer 15 using the customer’s 15 provided address.
  • Process 7 as illustrated in FIG. 2 characterizing items which are delivered to customer (as illustrated in greater details in FIG. 13): Upon arrival of the driver 22 in the place corresponding to the delivery address, the customer 15 is notified through the customer app 17 that his/her orders have arrived. The driver 22 unloads from his vehicle the orders and the customer 15 physically receives the orders. The customer 15 then checks the orders and confirms that he has received the items completely and in good condition.
  • Process 8 as illustrated in FIG. 2 characterizing providing of customer feedback ((as illustrated in greater details in FIG. 14):
  • customer 15 confirms that he/she has received the order
  • the customer app 17 pulls up a pop-out page allowing the customer to give his/her feedback on the services provided.
  • the customer 15 is able to rate the performance of the grocer 20, the dispatcher 24 and the driver 22 individually.
  • the customer 15 can give tips to any or all of them who he deems fit to be rewarded.
  • the herein disclosed computer- implemented method comprises the step of receiving, by the e-commerce platform 02 from the customer computing device 16, the data indicative of the customer feedback associated with the processed purchase order to which the services provided and performances rendered are attached.
  • FIG. 3 illustrates schematically the process by which a customer 15 is able to register an account within the e-commerce shopping system 02.
  • Step 1 as illustrated in FIG. 3 characterizing accessing of the e-commerce platform 02 (as illustrated in greater details in FIG. 1 and FIG. 2):
  • the customer 15 lodges on the smartphone/iPhone or computer 16 to the Internet 26 to connect the customer app 17 to the e- commerce platform 02.
  • the customer’s 15 smart-phone/iPhone or computer 16 can be located anywhere. There are no geographic limitations as to where the implementations of the present invention can be utilized to place an order; the only requirement is that there be an existing stable Internet 26 connection in utilizing the herein disclosed implementations.
  • Step 2 as illustrated in FIG. 3 characterizing registering for an account:
  • the customer 15 Upon connecting the customer app 17 to the e-commerce platform 02, the customer 15 will be required to register an account into the system 02. This will be made possible by providing his/her personal information, delivery address information, billing information and log-in information. His personal information includes his name, age, sex, and contact details such as his e-mail address, mobile number and home phone number. The customer 15 is also required to provide a delivery address information. A customer 15 may provide either his credit card or debit card information for billing purposes.
  • the e-commerce shopping system 02 is also able to accept payments made in Bitcoin for those who wish to transact with this cryptocurrency.
  • the customer 15 After completing the initial registration, the customer 15 is automatically logged into the system 02. If the customer 15 registers through customer app 17 from smart-phone/iPhone 16, his log-in details are automatically saved in the same customer app 17 and will no longer be required when he revisits the app 17 in the future.
  • FIG. 4 illustrates schematically the process by which a customer 15 is able to place an order within the herein disclosed e-commerce shopping system 02 by creating a new order list.
  • the method aspect of the present invention further comprises the step of storing, by the e-commerce platform 02 in a storage unit thereof, the data indicative of the processed purchase order, wherein the stored purchase order information are retrievable from the storage unit of the e-commerce platform 02 for future use.
  • the storage unit may be locally or remotely located relative to the device hosting the e-commerce platform 02.
  • a customer 15 is to place his/her orders by creating a new order list.
  • a new order list is created (a) when an order is made by a new or first time customer 15, (b) when the order is made by a returning customer 15 who has not saved any previous orders in the swag list 14, or (c) when the order is made by a returning customer 15 who may have saved previous order/s in the swag list 14 but chooses not to use any of the orders in the list.
  • Step 1 as illustrated in FIG. 4 characterizing display of shopping malls and merchant stores 18 which are not located in malls:
  • a new order can be created by selecting a single merchant store 18 outside the mall or various merchant stores 18 inside the mall.
  • the e- commerce shopping system 02 gives the customer 15 the capability to shop in various merchant stores 18 located in a single mall at one go without extra delivery charge.
  • the customer app 17 initially displays the different malls and merchant stores 18 that are enlisted in the system 02.
  • the customer 15 can either select a mall or a single merchant store 18 to shop from. If the customer 15 chooses a mall, the various enlisted merchant stores 18 located in the selected mall are displayed.
  • Step 2 as illustrated in FIG. 4 characterizing customer selection of a mall and/or merchant store 18 and select items to be purchased from the list of items sold at the selected mall and/or merchant store 18:
  • the customer app 17 Upon selecting a merchant store 18 located in the selected mall or a merchant store 18 located outside a mall, the customer app 17 displays the items that are sold in these selected stores listed under their distinct categories. Items sold in the enlisted stores can be found in products database 04 (as illustrated in greater details in FIG. 1) and listed under different categories in the catalog database 03 (as illustrated in greater details in FIG. 1), and these items may include for example fresh food items, flowers, liquor, office supplies, and the like. The customer 15 then selects the items he wishes to purchase by clicking on each of these items one by one through the customer app 17.
  • the system 02 will give him the option to select a second (and a third, a fourth, a fifth and so forth) merchant store 18 also located in the same mall to shop from.
  • a second (and a third, a fourth, a fifth and so forth) merchant store 18 also located in the same mall to shop from.
  • Step 3 as illustrated in FIG. 4 characterizing the customer finalizing of the order by confirming the new order list:
  • the customer 15 selects all his orders, he is to finalize his orders by clicking the confirmation button on the customer app 17.
  • the customer 15 is then given the option to save the order as a swag list 14 (as illustrated in greater details in FIG.l and FIG. 5). If the customer 15 opts not to save his orders as a swag list 14, the customer app 17 then pulls up the delivery service selection page. If the customer 15 opts to save his orders as a swag list 14, the customer app 17 may later pulls up the delivery service selection page for initiation of delivery arrangement.
  • FIG. 5 illustrates schematically the process by which a customer 15 is able to create and saving or storing a swag list 14 within the herein disclosed e-commerce shopping system
  • a customer 15 After confirming a new order list, a customer 15 is able to save this list as a swag list 14.
  • the customer 15 By saving the new order list as a swag list 14, the customer 15 is able to recycle this list each time he/she chooses to shop using the e-commerce shopping system 02. This will save the customer 15 valuable time each time he/she places an order.
  • a customer 15 is able to save a maximum of five (5) swag lists 14 in the e-commerce shopping system 02.
  • Step 1 as illustrated in FIG. 5 characterizing creating of a unique name for the swag list 14:
  • the customer 15 is to provide a unique name for the list.
  • Step 2 as illustrated in FIG. 5 characterizing saving of the swag list 14:
  • the list is automatically saved as a swag list 14.
  • the swag list 14 is saved with its unique name, mall or merchant store 18 of origin, and the date stamp.
  • the customer app 17 pulls up the delivery service selection page.
  • FIG. 6 illustrates schematically the process by which a customer 15 is able to place an order by recycling an existing swag list 14 within the herein disclosed e-commerce shopping system 02.
  • the e-commerce shopping system 02 allows a customer 15 to save old shopping lists as swag lists 14 for future use. A returning customer 15 who has once saved a shopping list as a swag lists 14 can utilize this list again for his current shopping requirements.
  • Step 1 as illustrated in FIG. 6 characterizing selecting of a swag list 14 Upon log-in, the customer app 17 immediately pulls up the swag list page of the customer 15, one that is created by the customer 15. If the customer 15 has no swag list 14 saved, the customer app 17 re-directs to a new order page so the customer 15 may place a new order. If on the other hand, the customer 15 has previously been able to save a swag list/s 14, the customer 15 is given the option to select any of the saved swag lists 14. Upon selecting a swag list 14, the customer 15 is given to add or remove items from the swag list 14 he has selected. If the customer 15 does not wish to amend the swag list 14, the customer 15 confirms his orders and the customer app 17 will immediately pull up the delivery service option page.
  • a customer 15 who wishes to amend his swag list 14 will be diverted to the origin of order page.
  • the origin of order page may either be a mall or a merchant store 18 outside a mall, depending on where the original swag list 14 was ordered.
  • Step 2-A as illustrated in FIG. 6 characterizing origin of swag list 14 that is in a mall If the origin of the swag list 14 was ordered from the mall, a customer 15 may add items sold by any merchant stores located inside that mall of origin. There is no limit to the number of items he/she may add or merchant stores to choose from, provided that the merchant stores 18 are all located in the same mall of origin. A customer 15 who wishes to remove items from chosen list may likewise do so by unchecking each of the items individually. If after adding and removing the items from the list, the customer 15 may either save the list as a new swag list or overwrite the old one with the new one.
  • Step 2-B as illustrated in FIG. 6 characterizing origin of swag list 14 that is located outside the mall: If the origin of the swag list 14 was ordered from a merchant store 18 located outside a mall, a customer 15 may add items sold by the merchant store 18 of origin. There is no limit to the number of items he/she may add to the list, that all the items to be added are sold in the same merchant store 18. A customer 15 who wishes to remove items from chosen list may likewise do so by unchecking each of the items individually. If after adding and removing the items from the list, the customer 15 may either save the list as a new swag list 14 or overwrite the old one with the new one.
  • FIG. 7 illustrates how a customer 15 can schematically place select a delivery service and how a driver 22 is notified or the driver 22 receives the driver notification through the driver app 23.
  • Step 1 as illustrated in FIG. 7 characterizing display of different transportation companies:
  • the customer app 17 displays the different delivery companies 21 with their respective delivery services available (e.g., delivery company: Car Hire, Car Pool, Delivery Rider, etc.).
  • delivery company 21 may employ the driver 22, and that the delivery company 21 and the driver 22 may or may not be associated with one another.
  • Step 2 as illustrated in FIG. 7 characterizing selection and search:
  • the system 02 will search for an available driver 22 nearby the pick-up point providing the delivery service chosen by the customer 15. Nearby drivers are notified of the delivery requirement through the driver app 23 and given the option to accept or decline the delivery task. A three (3) minute window time is given for the drivers 22 to accept or decline the delivery task. If no nearby driver 22 can be located or no driver 22 accepts the delivery task, the customer 15 is given the option to choose another delivery service. If still no driver 22 has become available after three (3) consecutive tries, the customer 15 is given the option to order from a different mall or merchant store 18 in a different location. By choosing this option, customer app 17 will again display swag list 14 for the customer 15 to select from.
  • the customer 15 may then choose a list ordered in a different location or start a new order. If in any case, a customer 15 refuses to order from a different mall or merchant store 18 in a different location, the customer 15 will be given an alternative option to allow the system 02 to continue searching for a driver 22 who will be able to pick up the orders from the original preferred mall or merchant store 18 for a period of 2 hours or until the cut off time arrives for ordering at the preferred mall or merchant store 18, whichever comes sooner. If the customer 15 prefers not to pursue the two (2) hour driver search service, the customer app 17 will be redirected back to the home page.
  • FIG. 8 illustrates how a customer 15 using the e-commerce shopping system 02 is able to provide a two (2) hour driver search service.
  • Step 1 as illustrated in FIG. 8 characterizing selection and search:
  • the customer 15 When a customer 15 refuses to order from a different mall or merchant store 18 in a different location, the customer 15 will be given an alternative option to allow the system 02 to continue searching for a driver 22 who will be able to pick up the orders from the original preferred mall or merchant store 18 for a period of 2 hours or until the cut off time arrives for ordering at the preferred mall or merchant store 18, whichever comes sooner.
  • customer 15 agrees to the two (2) hour driver search service, the system 02 will continue searching for a driver 22 on its own for the given period. If no driver 22 is found even after two (2) hours, the customer 15 will be notified and the customer app 17 will be redirected back to the home page.
  • Step 2 as illustrated in FIG. 8 characterizing selection and search:
  • a driver 22 is found within the two (2) hour period, the customer 15 is notified.
  • the customer 15 is then given five (5) minutes (plus, in one embodiment, another five (5) minute grace period for a total of ten (10) minutes) to confirm if he/she would like to continue with the order.
  • both the driver app 23 and the customer app 17 have built in call/text services (this is only available to customers 15 who are ordering through the customer app 17 executing on their smart-phones/iPhones 16) which they can use to directly communicate with each other. If the customer 15 is ordering through the website or web-based application 17, the chat feature is available to him/her and any text message sent to him/her is received through that feature.
  • the driver 22 at any time after accepting the delivery task can place a call to the customer 15 or send the customer 15 a message reminding him/her confirm continuance of service. If customer 15 confirms his approval to continue with the order, the system 02 directs all orders to the grocer service for fulfillment. If after ten (10) minutes, however, no confirmation has been received, the system 02 will automatically cancel the driver’s 22 service, and notify the customer 15 that his orders were cancelled because it was unable to hold on to the driver’s 22 delivery service for more than the specified timeframe, a timeframe which may be preset or predetermined.
  • FIG. 9 illustrates how a customer 15 a customer’s selected payment method is authorized when shopping within the herein disclosed e-commerce shopping system 02.
  • the e-commerce shopping system 02 supports the authorization & capture method, or auth/capture for its billing system. It employs a payment gateway system where a customer’s 15 payment method is first verified by authorizing the availability of funds before it is actually charged at a later stage of the e-commerce shopping process through the platform 02.
  • Step 1 as illustrated in FIG. 9 characterizing the total amount that is sent to the payment gateway with the chosen payment method:
  • the authorization of customer’s 15 credit or debit card is sent to the payment gateway. This is to ensure that the customer’s 15 payment method is sufficient to pay for his/her orders and at the same time pay for the delivery charges.
  • the e-commerce shopping system 02 accepts payments using credit cards, debit cards or Bitcoins. Once the payment gateway sends a confirmation, grocer services are ready to be performed. In any case that the payment method is found to be insufficient to pay for the orders and the delivery, the customer 15 is given the option to choose a different mode of payment. If no other payment method is chosen, the orders and delivery are cancelled, and the customer app 17 will be redirected back to the home page.
  • FIG. 10 illustrates how a grocer 20 is able to receive, assemble and dispatch an order of a customer 15 ordering from a merchant store 18 located in a mall.
  • the orders are forwarded to the grocer app 20-A (for merchant stores 18 located inside that mall) and in turn to the dispatcher/collector app 25.
  • Step 1-A as illustrated in FIG. 10 characterizing receipt of the list of merchant stores 18 where orders were placed and monitoring by the dispatcher 24: It is the dispatcher’s 24 responsibility to monitor all items being ordered in a mall. After payment authorization has been made, the dispatcher app 25 receives the list of merchant stores 18 where the customer 15 placed the orders. On the onset, all orders are marked“pending” in the dispatcher app 25, but as soon as a grocer 20 begins to assemble the items, the pending transaction will be converted to“in progress.” In circumstances where a merchant store 18 is not able to assemble the orders immediately, a reminder is sent to the grocer app 20-A every 5 minutes that the orders remain pending.
  • a notification is also simultaneously sent to the dispatcher 24 and the dispatcher app 25 indicates the number of minutes the order has been left pending. If after fifteen (15) minutes, the orders remain pending, the dispatcher 24 is to call the grocer 20 to verify why assembling of the orders has not been initiated. Any reason communicated by the grocer 20 to the dispatcher 24 is to be written down by the dispatcher 24 for management review and action. If after 30 minutes still no action has been done, the dispatcher/collector app 25 will be sent the list of orders made to the specific merchant store 18 and a collector 24 is assigned to do the shopping himself/herself following the same protocols and procedures in Step 1-B. At the instance that the above-mentioned situation occurs, the e-commerce shopping system 02 will automatically suspend the account of the merchant store 18, until such time that the merchant store 18 has resolved the issue involved.
  • Step 1-B as illustrated in FIG. 10 characterizing receipt of the list of orders and assembly by the grocer 20: As soon as the grocer 20 receives the list of orders, he/she will begin assembling the items by individually scanning their bar codes using the grocer app 20- A. The moment the grocer 20 starts scanning the items, the dispatcher’s app 25 is notified that the assembling of the customer’s 15 orders is“in progress.” A grocer 20 is given a maximum of one (1) hour (counted from the time the order was sent to the grocer app 20-A to assemble the orders.
  • the grocer app 20-A will send the grocer 20 notices of how much time he has left to fulfill the orders every fifteen (15) minutes, or any preset period for that matter, to ensure he/she is able to keep track of the time he has left to complete the job.
  • Discrepancy in price or item is out-of-stock The grocer app 20-A, 20-B is linked to the merchant inventory databank 19. If the price of any of the items are found to have a discrepancy between the actual price and the price that is listed in the merchant inventory databank 19, the merchant inventory databank 19 is updated immediately, and customer 15 through the customer app 17 is notified that the price had changed. Likewise, if any of the items ordered has gone out-of-stock, the customer 15 through the customer app 17 is notified. For any changes in price, the customer 15 is given the opportunity to approve the price change or remove the item from the list.
  • the customer app 17 will pull up a suggestion page of other related items that the customer 15 might opt to purchase within the merchant store 18. If in any case that the exact same item can be found in any other merchant store 18 within the mall, the suggestion page will also provide suggestions to give the customer 15 the option to purchase that item in that other merchant store 18.
  • the customer 15 When a customer 15 is notified that the price of the item he/she ordered has changed or when the item has gone out-of-stock, the customer 15 is given five (5) minutes to choose to approve or remove the item with the price variance, or to continue shopping in case that the item that has gone out-of-stock is vital to all his other orders. Within that 5-minute period, the assigned grocer 20 is to give the customer 15 a call or send the customer 15 a text message to remind the customer 15 to approve/remove the item or cancel the entire order outright. Both customer app 17 and grocer app 20-A have call and text messaging features to enable them to fluidly communicate with each other.
  • the chat feature is available to him/her and any text message sent to him/her is received through that feature. If after having been notified and after the call or text message has been placed by the grocer 20 to the customer 15, and the customer 15 still has not chosen to approve/remove the item or cancel the entire order outright within the 5-minute period, the item with the price variance will automatically be deemed approved by the customer 15, or for orders that have out-of-stock items, that the customer 15 does not wish to cancel his entire order.
  • Step 2 as illustrated in FIG. 10 characterizing confirmation and payment:
  • the grocer app 20- A, 20-B confirms that all items have been completed and the customer 15 is notified (this will mark the end of customer’s 15 window time to make any changes to his/her orders from that specific merchant store 18).
  • the grocer 20 is to then bring the orders to the cashier for billing purposes. While the cashier punches/scans the items, the grocer 20 is to put the items in the bag/s, ensuring that all items in the cart are actually put in the bag.
  • the cashier/manager/supervisor/grocer-in-charge will check all bags, and indicate the number of bags in the grocer app 20- A, take a photo of the receipt, and electronically sign the grocer app 20-A as confirmation.
  • the dispatcher/collector 24 After the cashier/manager/supervisor/grocer-in-charge submits his signature the dispatcher/collector 24 will be notified that the orders from that specific merchant store 18 have completely been assembled and that a certain number of bags is expected to be collected from that merchant store 18. Also, after the cashier/manager/ supervisor/grocer-in-charge has submitted his/her signature, the e-commerce shopping system’s 02 payment gateway is notified, and payment is made to the registered bank account of the merchant store 18.
  • Step 3 as illustrated in FIG. 10 characterizing collection by dispatcher 24 and/or collector 24;
  • the dispatcher app 25 is notified that the ordered items have been completely assembled, the assigned collector 24 is deployed to the merchant store 18 to physically collect the bags.
  • the collector 24 Upon receipt of the bags, the collector 24 counts the bags and bundles them with a plastic cable tie with the name of the customer 15 who placed the order. It is the collector’s 24 responsibility to ensure that the number of bags he receives are equal to the number of bags indicated in the collector app 25. If the number of bags does not equal the number of bags indicated in the collector app 25, the collector 24 can decline receipt of all the orders outright and the grocer 20 will need to locate the missing bags or re-fulfill the missing orders.
  • the collector 24 finds that the number of bags is complete, he then electronically signs the grocer app 20-A, 20-B to confirm that he/she received the complete number of bags in good order. He then proceeds to collect other orders from other merchant stores 18, following the same protocols and then delivers them to the dispatch area.
  • the dispatcher 24 Upon receipt of the dispatcher 24 of the orders, the dispatcher 24 once again checks if the number of bags is complete. Once again, it is the dispatcher’s 24 responsibility to ensure that the number of bags he/she receives from the collector 24 is complete. If the number of bags does not equal the number of bags indicated in the dispatcher’s app 25, the collector can decline receipt of all the orders outright and the collector 24 will need to locate the missing bags.
  • the dispatcher 24 finds that the number of bags is complete, he then electronically signs the collector app 25 for each of the orders made to the different merchant stores 18.
  • FIG 11 generally illustrates process 5-B wherein orders are sent to merchant store/s 18 located outside a mall.
  • FIG. 11 specifically illustrates how a grocer 20 is able to receive, assemble and dispatch an order of a customer 15 ordering from a merchant store 18 located outside a mall.
  • the orders are forwarded to the grocer app 20-A.
  • Step 1 as illustrated in FIG. 11 characterizing receipt of the list of orders and assembly by the grocer 20:
  • the grocer 20 receives the list of orders, he/she will begin assembling the items by individually scanning their bar codes using the grocer app 20-B.
  • the dispatcher app 25 is notified that the assembling of the customer’s 15 orders is“in progress”.
  • a grocer 20 is given a maximum of one (1) hour (counted from the time the order was sent to the grocer app 20-B) to assemble the orders.
  • the grocer app 20-B will send the grocer 20 notices of how much time he has left to fulfill the orders every fifteen (15) minutes to ensure he/she is able to keep track of the time he has left to complete the job.
  • Discrepancy in price or item is out-of-stock The grocer app 20-B is linked to the merchant inventory databank 19. If the price of any of the items is found to have a discrepancy between the actual price and the price that is listed in the merchant inventory databank 19, the merchant inventory databank 19 is updated immediately, and customer 15 through the customer app 17 is notified that the price had changed. Likewise, if any of the items ordered has gone out-of-stock, the customer 15 through the customer app 17 is notified. For any changes in price, the customer 15 is given the opportunity to approve the price change or remove the item from the list. When the customer 15 choses to remove the item or the item becomes out of stock, the customer app 17 will pull up a suggestion page of other related items that the customer 15 might opt to purchase within that merchant store 18.
  • the customer 15 When a customer 15 is notified that the price of the item he/she ordered has changed or when the item has gone out-of-stock, the customer 15 is given five (5) minutes to choose to approve or remove the item with the price variance, or to continue shopping in case that the item that has gone out-of-stock is vital to all his other orders. Within that 5-minute period, the assigned grocer 20 is to give the customer 15 a call or send the customer 15 a text message to remind the customer 15 to approve/remove the item or cancel the entire order outright. Both customer app 17 and grocer app 20-B have call and text messaging features to enable them to fluidly communicate with each other.
  • the chat feature is available to him/her and any text message sent to him/her is received through that feature. If after having been notified and after the a call or text message has been placed by the grocer 20 to the customer 15, and the customer 15 still has not chosen to approve/remove the item or cancel the entire order outright within the 5-minute period, the item with the price variance will automatically be deemed approved by the customer 15, or for orders that have out-of-stock items, that the customer 15 does not wish to cancel his entire order.
  • Step 2 as illustrated in FIG. 11 characterizing confirmation and payment:
  • the grocer app 20-B confirms that all items have been completed and the customer 15 is notified (this will mark the end of customer’s 15 window time to make any changes to his/her orders from that specific merchant store 18).
  • the grocer 20 is to then bring the orders to the cashier for billing purposes. While the cashier punches/scans the items, the grocer 20 is to put the items in the bag(s), ensuring that all items in the cart are actually put in the bag.
  • the cashier/manager/supervisor/grocer-in-charge will check all bags and bundle them with a plastic cable tie with the name of the customer 15 who placed the order.
  • the cashier/manager/supervisor/grocer-in-charge will then indicate the number of bags in the grocer app 20-B, take a photo of the receipt, and electronically sign the grocer app 20-B as confirmation.
  • the driver 22 After the cashier/manager/supervisor/grocer-in-charge submits his signature, the driver 22 will be notified that the orders have completely been assembled and that a certain number of bags is expected to be collected from the merchant store 18. Also, after the cashier/manager/supervisor/grocer-in-charge has submitted his/her signature, the e-commerce shopping system’s 02 payment gateway is notified, and payment is made to the registered bank account of the merchant store 18.
  • FIG 12 generally illustrates process 6 wherein driver 22 receives the orders and delivers orders to the customer.
  • FIG. 12 specifically illustrates how the driver 22 collects the orders from a mall or a merchant store 18 located outside a mall and delivers the orders to the customer 15.
  • Step 1 as illustrated in FIG. 12 characterizing a driver 22 receiving orders: Upon receipt of the dispatcher 24 of all the orders made to the different merchant stores 18 located in a mall, or upon confirmation of a cashier/manager/supervisor/grocer-in-charge of a merchant store 18 located outside a mall that the orders have been completely assembled, the driver 22 will be notified that the orders are ready for collection. The driver 22 then proceeds to the dispatch area of the mall or to the merchant store 18 to pick up the orders. The driver app 23 will indicate how many bags are to be collected and which stores 18 these orders were ordered from. It is the driver’s 22 responsibility to ensure that the number of bags he receives is equal to the number of bags indicated in the driver app 23.
  • the driver 22 can decline receipt of all the orders outright and the dispatcher 24 will need to locate the missing bags. If, on the other hand, the driver 22 finds that number of bags he is to receive are complete, the driver 22 will sign the dispatcher app 25 as confirmation.
  • Step 2 as illustrated in FIG. 12 characterizing delivery of order/s to customer 15:
  • the driver 22 receives all the orders, he or she will proceed to deliver the orders to the customer 15.
  • the customer 15 will then be notified that the order/s is/are in transit.
  • the orders in transit can be monitored via GPS map. This GPS map allows the customer 15 to determine the number of minutes or hours it will take for him/her to receive the order/s.
  • the customer 15 can also contact the driver 22 and vice versa through the call/text feature in the customer app 17 and the driver app 23. If the customer 15 is ordering through the website or web-based application 17, the chat feature is available to him/her and any text message sent to him/her is received through that same chat feature.
  • the customer 15 is notified that his/her orders have arrived.
  • FIG. 13 illustrates how a customer 15 receives the orders and payment is collected.
  • Step 1 as illustrated in FIG. 13 characterizing a customer 15 receiving orders: Upon arrival of the driver 22 to the delivery location, the customer 15 is notified that his/her orders have arrived. The customer 15 proceeds to receive the orders by checking the bags and the items. The customer app 17 will indicate how many bags are to be received and which stores these bags were ordered from. It is the customer’s 15 responsibility to ensure that the number of bags he receives are equal to the number of bags indicated in the customer app 17. If the number of bags does not equal the number of bags indicated in the customer app 17, the customer 15 can decline receipt of orders made from merchant stores 18 that have missing bags. If, on the other hand, the customer 15 finds that the number of bags he is to receive are complete, the customer 15 will sign the driver app 23 as confirmation.
  • Step 2 as illustrated in FIG. 13 characterizing collection of payment from customers 15: After the customer 15 signs the driver’s app 23, confirming receipt and acceptance of all the items, the payment gateway is informed, and a credit/debit card capture is performed to collect payment from customer’s 15 chosen payment method. If the chosen payment method is the use of Bitcoins, the customer’s Bitcoin account is charged, and coins are stored in the electronic wallet (note that orders made to the different stores are billed separately so payments made to other merchant stores 18 are not affected by payments made to merchant stores 18 that may be subject of customer 15 complaints or purchase returns). Payment confirmation is then forwarded to customers registered e-mail addresses. The customer 15 will also receive an electronic receipt through the e-mail address he/she provided during registration. He/she can also download his/her receipt through the website or web-based application 17 using the customer computing device 16.
  • FIG. 14 illustrates how a customer 15 can give feedback on services received and reward the players involved.
  • Step 1 as illustrated in FIG. 14 characterizing a customer 15 receiving orders: After a customer 15 confirms acceptance of the goods and payment has been collected, the customer 15 is given the opportunity to give his/her feedback to any or all of the grocer 20, dispatcher/collector 24, and/or driver 22. The customer is to rate each of their services and/or performances from one (1) to five (5), with (five) 5 being the highest score. The customer 15 can also choose not to give any rating to any or all of them and this will not affect their performance rating within the e-commerce shopping system 02 of the herein disclosed implementations.
  • Step 2 as illustrated in FIG. 14 characterizing tipping of the grocer 20, dispatcher/collector 24, or driver 22:
  • a customer 15 who would wish to reward the services of any or all of the grocer 20, dispatcher/collector 24, and/or driver 22 can do so through the in-app tipping service.
  • the in-app tipping service allows the customer 15 to forward additional monetary reward of any amount directly to either or all of the grocer’s 20, dispatcher’ s/collector’ s 24, and/or driver’s 22 personal debit cards.
  • the grocer 20, dispatcher/collector 24, and/or driver 22 who receives a tip will be notified immediately through their respective apps that they have been paid a tip by the customer 15. They are given the opportunity to thank the customer 15 through a generated template reply or they can create their own personal“thank you” message.
  • the customer 15 is then given a window time of seven (7) days to return items he/she wishes to return. If after seven (7) days and no returns or complaints have been received, the transaction is closed and becomes final and is stored in the historical database 27 in the e-commerce platform 02 for future reference and/or for future use.
  • Another aspect of the present invention is directed to a computer-based system for enabling the customer to utilize the customer computing device 16 to shop in the e-commerce platform 02 that is programmably configured and arranged to generate and process the purchase transaction request message, wherein the data communication network 26 is established between the customer computing device 16 and the e-commerce platform 02.
  • the purchase transaction message includes data which are indicative of attributes of a plurality of selectable items associated with a plurality of merchant stores 18 distantly and independently situated relative to at least one physical establishment, a plurality of selectable delivery services, a selected delivery service, a delivery service notification, a purchase order, a delivery notification, and payment details.
  • the e-commerce platform 02 is further programmably configured and arranged to: (i) receive from the customer computing device 16 customer preferred attributes from the attributes of the plurality of selectable items; (ii) present on the display unit of the customer computing device 16 the plurality of selectable delivery services associated with the received customer preferred attributes; (iii) receive from the customer computing device 16 the selected delivery service from the plurality of selectable delivery services; (iv) transmit to the driver computing device 23-A in operative communication with the e-commerce platform 02 via the data communication network 26 the delivery service notification associated with the selected delivery service; and (v) process the purchase order based on the received customer preferred attributes and the selected delivery service.
  • the e-commerce platform 02 is further programmably configured and arranged to transmit to at least one of the customer computing device 16, the driver computing device 23-A, the grocer computing device 28, the dispatcher computing device 25- A, and the collector computing device 25-A a delivery notification based on the processed purchase order, wherein the grocer, dispatcher, and collector computing devices 28, 25-A, 25-A are in operative communication with the e-commerce platform 02 via the data communication network 26.
  • the e-commerce platform 02 is further programmably configured and arranged to process the payment details, such as amount of payment, PIN, card expiration month and year, or other payment transaction details, corresponding to the transaction request message.
  • the e-commerce platform 02 is further programmably configured and arranged to present on the display unit of the customer computing device 16 the status information associated with the processed purchase order.
  • the e-commerce platform 02 is further programmably configured and arranged to store in the storage unit thereof the data indicative of the processed purchase order, wherein the stored purchase order information are retrievable from the storage unit for future use.
  • the e-commerce platform 02 is further programmably configured and arranged to receive from the customer computing device 16 the data indicative of the customer feedback associated with the processed purchase order.
  • a kiosk unit comprising, for example: (a) a base with vertical supporting structure having a front, a rear, and a top surface lying in a plane which slants downwardly from said rear of said base vertical structure to said front of said base vertical structure; and (b) a top cover rotatable with respect to said base and having a bottom surface that faces said base top surface, a front, and a rear.

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Abstract

La présente invention concerne, dans des mises en œuvre, la possibilité de permettre à un client d'utiliser un dispositif informatique de client pour acheter sur une plateforme de commerce électronique. La plateforme de commerce électronique est configurée et agencée de façon programmable pour générer et traiter un message de demande de transaction d'achat comprenant des données indiquant des attributs d'une pluralité d'éléments sélectionnables associés à une pluralité de magasins de commerçant, à distance et situés de façon indépendante par rapport à au moins un établissement physique, une pluralité de services de distribution sélectionnables, un service de livraison sélectionné, une notification de service de livraison, un bon de commande, une notification de livraison et des détails de paiement. La plateforme de commerce électronique est en communication opérationnelle avec des dispositifs informatiques de client, de chauffeur, d'épicier, de répartiteur et de collecteur par l'intermédiaire d'un réseau de communication de données pour transmettre à ces dispositifs informatiques des notifications provenant d'un bon de commande traité sur la base d'attributs préférés de client et d'un service de livraison.
PCT/IB2019/051554 2019-02-27 2019-02-27 Possibilité de permettre à un client d'utiliser un dispositif informatique de client pour acheter sur une plateforme de commerce électronique WO2020174260A1 (fr)

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
NZ507421A (en) * 2000-10-10 2003-07-25 Mmediate Delivery Company Ltd Network-based ordering system and method
KR20160015351A (ko) * 2016-01-26 2016-02-12 주식회사 이베이코리아 스마트폰을 이용한 전자상거래에서의 상품 주문 서비스 시스템 및 그 방법
US20170124511A1 (en) * 2015-11-04 2017-05-04 Newstore Inc. Automatic Integrated Routing and Fulfillment System and Method with Product Exchange

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
NZ507421A (en) * 2000-10-10 2003-07-25 Mmediate Delivery Company Ltd Network-based ordering system and method
US20170124511A1 (en) * 2015-11-04 2017-05-04 Newstore Inc. Automatic Integrated Routing and Fulfillment System and Method with Product Exchange
KR20160015351A (ko) * 2016-01-26 2016-02-12 주식회사 이베이코리아 스마트폰을 이용한 전자상거래에서의 상품 주문 서비스 시스템 및 그 방법

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